Lulu.com

I ordered two of the same manuals in error and after contacting them I was told that there were no returns or exchanges. They did offer an insulting discount for the product that I wanted. DISAPPOINTED is an understatement. I will not do business here in the future.

I signed up to get my book published through the advanced program with Lulu.com. I paid $2000 to have them help me to publish my book. They wasted two months of my time in a "review" process. They kept rejecting my manuscript and refusing to publish my book for what they termed as libel issues. They wanted me to present a letter from my grandfather saying that he was OK with me writing that he threw me into the sea when I was a little girl. I explained to Lulu reviewers that he is dead - so it is not an issue. Additionally, they wanted me to get a similar letter from my father because I was beaten as a child.

I've had a terrible experience working to get my book published by Lulu publishing. My book is 100% legal, no copyright issues, no **, no threats against anyone living. The subject is controversial, writings and speeches of a mid 20th century European leader. I explained the subject and content of the book to the Lulu sales rep Danny, he assured me there would be no problems printing and marketing my book. So I paid $899. Then various women in manuscript division told me they didn't like the subject and content of the book and my manuscript was rejected. I exchanged phone and e-mail messages with various Lulu representatives including the original sales rep Danny and expressed disappointment and asked for a full refund. A full month passed and I hadn't received the refund.

I have purchased a book at www.lulu.com using my credit card, surely I received nothing. No confirmation email, no reply from support. They just selective scammers without any address whatsoever. I'm calling my bank to reverse that transaction and change the credit card itself. Do not buy anything from them if you don't want to be scammed. Order №**.

I have three books published on LULU and have nothing, but good to say. All the books look fantastic and I have always been paid all revenues. I am super happy with LULU, found the site easy to use and publish on. Super thankful for such an easy way to self publish.

I wanted to create a "my story" hard-covered account of my first forty years, I have no experience or training whatsoever with desktop publishing. I found the Lulu website informative enough to complete my work with terrific results. Understanding the formatting was challenging however all information was available for FREE.... My overall opinion if you need professional services to produce work then hire an outside professional desktop person to perform your work. The printing was flawless and arrived on time...

Customer complaint LULU.COM. Book Project **. Montreal, April 26th, 2019. I am truly shocked and dismayed that a company that claims to support the written word, authors and books could react in such an unscrupulous and underhanded way. Having finished writing my book in December 2018, I signed a service fee in order to get my book published with LULU.COM.

I asked for a refund of $1000 plus which I need my why would I give away this amount of money for not using the service and I received this email: "We recently received your request for cancellation and refund on the publishing package you purchased. We will promptly implement your request for cancellation. However, as per the terms of your agreement, we regret to inform you that your publishing package is ineligible for refund since it has been over 6 months, or 180 calendar days, from the time it was purchased. Your purchase date was December 7, 2017.

I checked the status of my Lulu photo book order on the day it was expected to arrive. It said "in production". I sent Lulu Support a message asking for a status update. I did not hear back from them for four days, so I called. I was told that there was a problem with my file and that I would need to work with the printing team to correct it. This was four days AFTER my order was expected to arrive. I asked them to cancel the order. I have yet to receive verification of the cancelled order or refund.

I have 5 books on Lulu that if Googled show up as used copies, on eBay, and on various other sites. Some sites have multiple copies. Recently, I sent a certified letter requesting a total accounting. I also reported them to the BBB & Lulu responded quickly with a letter that was literally packed with BS but never answered my questions. I started publishing with them when they were a startup but I think Amazon will get all my publishing needs from now on. That is unless they can give me a straight answer.