JustAnswer Reviews

On 4/15, I signed up for a supposedly "one-time, refundable" fee of $5, realized my mistake, and cancelled my membership. Now I get emails several times a day saying I have not replied to the "expert." After reading other reviews, I realize that I am not alone with this issue. I fear that, like others, I will be charged a monthly fee for a "service" that I do not want. I have blocked this vendor on my credit card account, but worry that this scam company will find a way around that.

4/10/19 had a question so I applied for the $5.00 for 7 days. Was told I’d have an answer in 8 min. Here comes 2 hours later still no answer so I put in writing to cancel out my membership on the same day but 2 hours later. Finally about 5 hours later in my email there was an answer. This so called retired judge put words in my mouth that I never said. I only asked if a doctor can legally stop your narcotics cold turkey. My answer was, "You can sue the doctor". Never answered my question. I then answered the email they sent me. Told them I had cancelled out my membership because their so called retired judge is sick and never answered my question.

I posted a question and they didn't have any "experts" who could provide answers. I thought I was just in the trial but realized later that they've been charging me $46/mo for nothing. I finally found out and cancelled the account. They refused to give any kind of refund. This whole business model where you have to give a cc # and then cancel a week later to try the product is taking advantage of all of us who forget to cancel. I'm very disappointed in the company.

I'm French Canadian so my English is not very well. I ask a question to this company and st wait about 5 days before they respond. 5$ for a question but later they took 55$ on my credit card and now they take 71$ each month. I wrote them third times asking unsubscribe me but they did not. I never subscribe for that but they do it. Never ask a question at Just Answer. They will take your money and could not refund it. Guy **. Trois-Rivieres. Qc Canada.

These clowns are a total fraud. Trust me. You can pick someone off the street at random, and you'll get more expert and competent advice on any topic. Deal with these morons and all you will achieve is to add more charges on your credit card for nothing.

We had a service question. We asked and paid - this used to be a good place to go to years ago. We asked our question this morning - no answer yet. Each time I asked to be updated on an estimated time of response the reply was 8 minutes - that was three times. Not what they used to be.

The JustAnswer expert I chatted with solved my problem with my dryer and I was happy to save the money for an appliance repair. However, I was not aware of the ongoing $28 charge put on my credit card every month. I called about the fee when I just noticed it after 5 months of charges and they will not refund my payments even though I have never accessed this service. How many other people are getting fooled by this scam? I asked to be transferred to a manager and I am on eternal hold.

Our poor experience with JustAnswer.com mimics many of the negative experiences reported by many other users. Our question was submitted on 04/04, no answer has been received as of 04/11. For no service JustAnswer.com tried to charge $46 but fortunately our credit card company recognized a potential fraudulent activity and halted payment. The canned answers provided by JustAnswer.com to the consumers herein cannot disguise the fact that services were/are lacking and billing practices mis-representative at best. It's disappointing that such a promising business model be implemented in a fashion that clearly is unresponsive/does not help but rather takes advantage of people looking to better their own specific situations.

Updated on 04/13/2019: After they responded to my first review I got curious and did a search in my email to see if there was a response to me canceling my membership - and by the way, they publicly responded to my review and acted as if they were gonna do something, but never responded to my private message giving my account info. But anyway, lo and behold there was an email that was In my spam folder back when I canceled my membership and asked to give me my money back that I did not know about them taking - I will post the response at the bottom and you can clearly see how this company works. They do not care and flat out tell you that you won’t be getting a refund for a service you never used! It’s shocking when your past experiences are with more reputable, honest companies - who will absolutely give you a refund if you didn’t understand about this membership and you do not want it.

I paid $5.00 for answer to one question. Answer did not work first. Tried twice more, then worked for one time. Did not solve problem. $5.00 was charged quickly to my charge card. 8 days later a $46.00 dollar charge appeared on my card. Unknown charge that I had no knowledge of nor agreed to. Called company. Got the runaround. Said I wanted to talk to a manager but they would not connect me to one. They said they would have one call me within 15 minutes, they never called.

This company is a big SCAM!! STAY AWAY!! I paid 5 dollars only to get a generic answer. Then cancelled my membership before the 7 day trial and was still charged 46 dollars. Call customer service. Both the representative and supervisor was very rude. So my membership is cancelled now after they took my money. They told me I need to send in proof of the date I cancelled my membership. But when I asked them to send me proof that I didn't cancel before 7 days they wouldn't do that.

Paid $5 for an answer. I had no idea $46 would be charged on my credit card. The answers to your questions are general in nature. There is no way you can tell if you are being answered by a licensed attorney. I brought this up to a representative and could not verify my claim. This Company needs to be investigated for fraud. Do not give your credit card information, you will regret it. I have to fight back for my $46 I did not authorize. Representative said my call will be escalated to the next level. I just want my refund.

I paid for 1 month trial. I asked 1 question and got a question back for an answer. Then I got a message asking if it was OK to wait for an answer to my second question and haven't heard anything since. Now I find I have been charged $£40. AVOID THIS COMPANY...RIP OFF.

I used the site once and was charged $5, only to see a pending charge of $46 on my credit card a week later. I didn’t think this was a big deal considering a lot of companies autoenroll you after a membership trial and usually you can cancel the membership and get your money back. Not with this website though. I cancelled my membership, then emailed their support team explaining the situation expecting a full refund, only to hear back from the representative that I didn’t qualify for a refund. Absolutely ridiculous. This site is a full-on SCAM.

I submitted my card info for one question, (5 dollars it said) in which my legal question was never answered. Somebody messaged me from there and said "I don't know how to answer that." Now my card being charged 46 bucks a month for membership fees? Huh. There was never anything about an on-going membership fees - if there was it was well hidden.

I have paid online with Visa for one answer. When I have checked my Visa account next month I was shocked they set up direct debit without me knowing to collect money for membership. KEEP AWAY FROM THAT SITE!

Paid for $5 question. Was told DON'T WORRY an email will be sent prior to the end of trial period to verify continuation or approval of membership. Days later, I was charged $46. Rep said that by agreeing to the $5 cost of question and posting of review It gave them authority to continue membership. Asked to reverse the cost. They won't. I said I did not agree to membership. They don't care. They are able to cancel membership but they claim they are rightfully owed the $46. Misleading...A REAL SCAM...I couldn't even remove my credit card info in the account settings!! BEWARE. THEY HAVE YOUR CREDIT CARD INFO ON FILE!!! I had to ask and call to send me an email verifying the cancellation of the "said membership that I did not agreed to." They said it will be generated automatically....just like your membership is generated automatically. WHAT A SCAM.

THIS IS FRAUD! Represented as being an appraiser with Antiques Roadshow information very general. A 5.00 fee turned into 74.00. All was taken off my charge card. I do not recommend this site. 110% scam.

My experience seems to be like so many others. I paid for a trial membership and the person who attempted to assist with my question was courteous. The immediate red flag came after I asked the question I received a reply that for an additional charge I could speak to the person directly on the phone. I chose not to. On that very day I attempted to cancel the trial membership and now one month later I see a $46 charge on my credit card.

I had a car question, the person who answered my question was courteous and professional, but didn't know any more than I did when it came to my problem. He was basically looking in the same auto service manual I was. For 5 bucks it was worth a try. Then I saw a $30 charge on my CC bill. But figured it was probably something they lied about on being a one time 5 dollar charge. The next month it was $35. Of course they can see I used the service only 1 time on the night I made the trial question... but no refunds, Sir. Please. If anyone finds any other way to get the word out about this company, let me know. I will gladly post anywhere I can to let people know this business is a scam. I feel like a sucker falling for it. You really aren't getting a professional to help you. Like other posts have said, Google is going to do a better job than the JustAnswer criminals. DON'T GET SCAMMED!

JUSTANSWER IS A SCAM, THEY GET YOUR CREDIT CARD NUMBER, charge the fee they say they will then put you in a membership without your knowledge, they charged me $34 more than they said they would, I asked a question, got an email, answered the email thanking the SO CALLED EXPERT, I gave him 5 stars, and said, "Goodbye, I no longer need your service." Found out later they put me in a membership, and we're going to charge me a monthly fee of $34, I think I have it stopped where they cannot charge me again, it's very sad when you can not trust anyone anymore!

I was shocked to get an unauthorized $46.00 charge on my debit card today after a very good session with one of their attorneys under their intro $5.00 membership plan. My home burned to the ground in the Woolsey wildfire and I have been dealing with debris removal permits and the nightmare of City, State and Coastal Commission paperwork. They claimed to have emailed me but I do not have them in my inbox. I would really like JustAnswer.com to refund me this unauthorized $46.00 fee immediately. While I liked the legal advice I got, this latest move feels like a scam and I have filed a dispute with my bank.

The whole process is all BS! I was told that I agreed to a membership for $46, but I NEVER agreed to any membership! The website is COMPLETELY MISLEADING!!! You should be embarrassed to even be associated with this scam! I AM EMBARRASSED I FELL FOR IT! I realize $46 isn't a LOT of money, but it is to me at the present time and I am extremely upset about this.

On Sunday, March 17, 2019 I lost air pressure in my motor home. After requesting help from Just Ask, I received an answer that I did not understand and replied as such. At their texted suggestion, I requested live response for a charge of $34. Which I accepted. I then received a text that no one was available and called a wrecker service. A charge in the amount of $34 was just posted to my CC. FRAUD?

Updated on 03/30/2019: This is the 2nd review I am posting. The first one obviously got me nowhere, as yesterday another charge of 46.00$ was taken from my account!! I NEVER AUTHORIZED THIS CHARGE!! Called the toll free number, talked to a SUPERVISOR who actually told me that I couldn't be charged for anything...lol the lies!! Now this company owes me 96.00, and it better be returned to me. I have the bank statement proving you've taken this money. So now I will wait, for what I'm sure will be another ** response.

Did the $5 dollar trial membership to ask a question about my car. The "expert" was saying how 'We need to scan the diagnostics to know' and other BS to not answer the question. Then pretty much agreed with what I recommended may be the issue, and that was that, or so I thought. Found a charge of $34 on my credit card for automatic renewal to membership. Immediately went to cancel membership and get my refund, but NOPE. "No refunds Sir, didn't you read the fine print Sir? It clearly says in the fine print there are no refunds Sir. Maybe Sir you should have manually cancelled your free trial membership when you had the chance Sir. Thank you for your time Sir, is there anything else you want help with Sir?." Total scam. Do not go to JustAnswer. There is nothing they offer that you yourself can't find through forums or videos. Just have to spend a little time looking is all. Save yourselves the money and avoid this website.

I thought I was getting good customer service, that I was paying $5 fee for a one time use. My question was answered & some of my money going to charities which I supported. Turns out they sneak in the terms & agreement that you're signing up for a membership?! So I was charged $46 & when I called for a refund I was denied. Watch your email when you sign up for this "one time" fee because they email you & you have to respond that you don't want the membership fee, otherwise you get charged!!!

Asked a question. The answer was a joke. They took word for word off companies Website. I already had that information. When I contacted them and told them I wanted a refund they said fine. Card was not charged and charges would fall off. I checked my bank account today. Not only is the first charge of $33.00 still there nows there is an additional charge of $35.00. I contacted the company and all I got was a generic email back that did not address the complaint at all. What a big scam.

My 10-year old Kindle froze repeatedly. It was given to me as a gift, so I had no idea: 1) how to go about getting it repaired, or 2) if it was fixable. Plus, it had nearly 300 books on it that I didn't want to lose. When I went online & typed in "What do I do to repair a Kindle?" I was taken to a JustAnswer website. I read how I could get a trial membership for $5.00, & cancel it at any time. I was desperate to fix my Kindle, so I signed up, & asked online how I could get my Kindle repaired. The JustAnswer answerer advised me of several steps to try. He also asked me to rate his help. I told him I would & rated him immediately. When I tried to return to him to ask him "If these steps don't work in fixing my Kindle, what do I do next?" I couldn't get back on the site; I was locked out.

My wife contacted JustAnswer and asked a question. It was not answered. She paid $5.00. Three days later we were charged $49.53. My wife contacted this scam company and we finally received a refund of $49.43. Yes, that is correct, 10 cents less than the charge which kind of tell you how efficient their billing department is. Well hold on, it gets better. THREE DAYS AFTER THIS SCAM, WE WERE CHARGED $69.59 AND HAD NOT HAD ANY CONTACT WITH JustAnswer OTHER THAN RECEIVING A REFUND EMAIL. I have now had to report this fraud to Capital One, put a stop on my wifes card and request another can be sent so these bandits cannot do this again. If you are smart, do not have anything to do with this bunch of bandits!!!

I posted a question in JustAnswer.com and connected to a attorney and was charged 5$ for that which was ok. Later after few days I was charged 46$ which I was totally unaware. Contacted their customer service immediately. The lady was totally rude and didn't issue any refund. I didn't even use any of their services. This is totally scam.

I found the site through a Google search of how to transfer content from Verizon Cloud to Google Drive. I was asked unrelevant questions such as "how long has this been a problem?" And trying to explain it was a long and tedious task. And then I was ask for a $5 fully refundable deposit, with no explanation as to what the requirements are to get the refund. I tried to ask the only tech that was assisting me, but you cannot write a single letter until you pay the $5. I don't trust that one bit.

I can't say I wouldn't recommend the site because the attorney I spoke with was super helpful and I rated and tipped him as such however funnily enough the website worked just fine until I went to cancel my membership. I agreed to the $5 membership with the full intentions of canceling it the same day unlike most who forget about it then are shocked when they're charged for the membership they SIGNED UP FOR. When you go to the page to cancel it asks for a reason why, all well and good EXCEPT the box flashes away and you're back where you started before you can type anything or hit the final cancel button.

I asked an antique "expert" about a piece of jewelry I found. She spent less than 20 minutes trying to find a value before giving up and opening it up to other experts who may or may not respond. Very disappointed by her lack of effort.

I asked a legal question months ago. I got some kind of answer that obviously was not helpful as I had even forgotten that I used the site. I paid for the answer to my question. I thought something was happening on my credit card. On reviewing my account I find that I have been paying $46 monthly to them. They insist that I agreed to the terms. It is highly unlikely that I would have done that on my budget. However, they agreed to close my account and send me an email verifying same. I have not received any email. I am afraid of what I have gotten into.

I signed up for a 7 day trial on March 6. 7 days later, on the 13th, I was charged $46. When I called customer service they told me the 6th counts as a day, so in their world 6 days equals 7. You will also get what sounds like foreign customer service, so be prepared to repeat everything you say. In my opinion, this is a dirty-dealing company that should be avoided at all costs.

I utilized the JustAnswer service for a quick initial question about a subwoofer speaker that had some issues. The expert replied timely and I was notified of a $5 charge to receive an answer. I agreed to the charge and conversed with the expert until I was satisfied. A week later I noticed I had been automatically charged $46 from my checking account for membership fees. This was not my intention and when I called cust-serv. they explained that it was not refundable and I was out of luck.

I was on the site today wanting some help with Wordpress and I started online chat. They very quickly took me to a payment site where I was told I would pay a refundable deposit of €5. When I completed my debit card details and clicked 'pay now', they took €60 instead of €5. I feel I have been conned and I am demanding my money back, but of course there is no Live Chat now not being on American time perhaps but I have had no answers to my complaints as yet. So beware and read all the print before you click 'Pay'.

I submitted a legal question related to a landlord-tenant issue. I received a partial but incomplete answer. When I attempted to follow up another attorney said he was not the same one I have been speaking to you. I was then promised a refund of all charges by customer service. To date I have been charged three times for a total of about $70. I receive no helpful information and the promise of refund has been ignored. This is a SCAM.

I asked how to recover my files after losing them all after installing macOSMojave 10.14.3. I allowed JustAnswer to access my computer. When the 30 minutes were up, the message I received was that since I hadn't backed up my files they couldn't retrieve the files. If I'd backed them up, I could have retrieved them! I responded, "so for 45 Euros that's what I get" to which Justin responded, "I never said and JustAnswer" never said that we could retrieve your files. While I was trying to tell you that you interrupted with another comment." Of course, any time after my 'interruption' he could have completed his comment. I ended the chat with, "Have a nice a day".

I asked for assistance with my IPad that had crashed. Supposed to cost a refundable $5.00. NOT... I received NO assistance and I was charged a total AUD $59!!! Will be contacting my bank. Be warned. This is very dodgy.

I signed up for one question for $5.00. The attorney got back to me with a generic response that was not worth my time. It was then explained to me if I wanted an answer to my question I had to sign up for the full version. I politely said no thank you. Guess what? A few months later reviewing my bill. Sure enough, they billed me at full rack rate and never provided me the service. Never, ever, ever think you will get any real legal help. Go to a reputable place, these guys are just thieves.

I checked the reviews and ordered a trial membership for $5, the terms said I could ask addl. questions at no extra cost. I had to wait 24 hrs. for an answer. The expert replied this morning: Do I still need the question answered? "Yes," I said. Then the clincher: That'll be $26 more. Thankfully I didn't get hassled asking for a refund and have an email confirmation - hoping it goes through. A lot of time wasted waiting to get the problem fixed.

ZERO STARS!!! I experienced the same thing as everyone else. I asked some medical advice and was charged $5 for a 7 day trial. Nowhere did they tell me on the site or in an email that I would be charged $46 if I don't cancel. $46 for one month?!? I tried contacting customer service through online chat and phone. Both times I was given the brush off and told that's just the way it is. I asked the phone rep how many times a day she has to deal with people who are upset about this exact scenario and she informed me that she didn't have to tell me that information. So A LOT then! I called my bank and am disputing the charge.

They told me the charge for the first sample use was $5.00. But after entering the credit card information, when I hit enter it rang up as $100.00! Then every email exchange with the lawyer exhorted me to make a phone call for an addition $59.00. The information I received was barely worth the original $5.

This is a very sneaky website. I PAID FOR A ONCE OFF ANSWER WHICH WAS NOT FORTHCOMING $5.95 and then there was an amount of $57.55 taken out for a membership I did not want or ask for. I am concerned about this very much and I will be contacting my Bank in regard to checking on this company's validity and why they could take out 57.55 without me wanting or needing this type of long term agreement.

This is total scammer's website, that tricks people into believing that they'll receive an answer to their question for $5. And then after you pay the $5 they ask not only they don't give any answers, but as soon as you give them your CC they say that if you wish to continue receiving help then you have to pay additional $39. And then after I shut it down, they bombard me with 1000 e-mails and in a few days I found additional unauthorized charge of $46 on my credit card from them. Anybody be aware of this scam and stay away from JustAnswer.com

I asked one question about a painting I bought. Before I know it, I am enrolled in a membership, which they did not divulge through an email or any type of notification. Their approach is very deceptive. I called today (3 March 19) to cancel my "membership." The customer service agent was nice, cordial, and very apologetic. I told her I would like a refund since they did not have my consent to sign up for the membership. I was placed on hold until she spoke with her higher ups. She came back to tell me because of my membership type she could not refund my money, a membership I never signed up for.

We signed up for the trial service and paid $5.00, which was immediately taken out of our bank account before we were able to speak with a technician. That same day we sent a note back to the company asking them to cancel our service. A week later I have an additional charge of $28.00 deducted from my bank account! What part of "no thank you" did they not understand? Now I will have to contact my bank and get it straightened out. With that said, the technician that assisted us with an electronic issue was extremely helpful and did a good job.

I took a 7 day trial which apparently gave 'Unlimited Questions'. After 4 days I don't have 1 even attempted answer despite the estimated answer time of 30 Min. They tried to sell me a phone call for a further £15. I don't know why they couldn't just say, "We can't answer your question" and refund me rather than attempt to get more money from me. I wish I'd given their fee to charity.

Tried to find a remote control for a Daewoo large screen I bought 2nd hand. Daewoo had gone out of the electronics business so I tried eBay and dozens of other stores. No help. Stumbled onto JustAnswer and didn't get any help just a debit to my VISA card for $65. No help from JustAnswer just something about I knew I was going to be charged $65. As a last resort I checked eBay and other electronics stores and finally gave up. I'm a wanna be mechanic so I thought I couldn't do any harm to the remote. Got some advice from a tech friend to open the case, use a cotton bud and mineral turps to clean the contact points. Got a bunch of dirt on the cotton buds. Did that and it now works like new. Kiss $65 goodbye.

I checked out the a terms of purchase and for the $26 decided it was worth a try. The mechanic was quick and thorough and even answered a couple extra questions. However his advice was based on absolute worst-case scenario. So while it was good to know what the worst case was it ended up not being that situation with my car. I would have liked to know a couple different scenarios that it could be instead of the worst one. -1 star for that.

My husband signed up and paid 5.00 to get a software question answered. No one ever responded to his question and then they started charging our bank account. Dec 5.00. Dec 18.00. Dec 33.00. Jan 33.00. Feb 33.00. We had to cancel my husband's card and reported the charges as fraud. Do not sign up or give them your card information.

I talked to a rep from this company and was told the 5.00 charge was all I would be responsible for... Twice. The question I asked was VERY specific and detailed. When the answer came thru it was obvious that the individual either did not read the question or had NO IDEA what they were talking about. The next thing I know they are charging me an additional 34.00 that I did NOT authorize. I will be reporting this to my CC vendor as a fraudulent charge.

I was having an issue with my Blizzard WOW account wherein I was locked out when my password was changed, and I mistyped the new password several times. I reached Blizzard customer support, and a young lady suggested I use Just Answer to solve my issue. She informed me that the fee would be $5.++ and would be refunded. I agreed to speak with them, and she transferred me. I had to give my credit card either before or after I was connected to Just Answer, I can't remember which, but they had my credit card number.

Company has reimbursed the monthly fees charged.

I got a serious computer virus and was looking for a remedy - these people asked for a $5 refundable deposit and credit card details. They asked which membership I would like - I exited the screen and they then charged $75. Do not give your credit card details to these people. Not coincidentally the same complaint has been lodged on the website and they have the cheek to defend this irresponsible and fraudulent behaviour.

I used JustAnswer to seek some medical advice in January and I was charged Rs. 300. It was advertised as RS 300. I was charged 3280 again in January though I didn't take any advice. I'm charged 3280 again in February for no advice. This is a fraudulent payment charged from your company again and again. I don't have a membership and I want full refund of both 3280 charged twice. I would have to take legal action against the company if no refund is given immediately.

I just found a transaction from JustAnswer for $28.00. I have not used JustAnswer. The only online veterinary services I used was back in 2017. I am reporting this company for unapproved charges for services “not” rendered. Unacceptable business practice.

Not impressed with this service. I had an after hours veterinary emergency with a 9 yr old cat and just needed some answers to get me through the night, until I could take my cat to the vet the next morning. The Vet I got was critical - of me and of my regular vet - also very impersonal and used "cut and paste" medical information in his first response to me, not even addressing my actual concerns - just parroting back to me my cat's condition. I needed to belabor the point and press him for a relevant response. In his final response he criticized my regular vet and basically made me feel pretty lousy. I was going to let it go, and chalk it up to experience, but then he asked me to give him a 5 star review!

I tried to call Samsung for a technical question and discovered that it was in fact not Samsung. After speaking with the operator who asked for a $5.00 "refundable fee" I was on hold for a technical support which never came online. To my surprise, a few days after that call I discovered a charge on my account for $38.40. STAY AWAY FROM This company IT IS CRIMINAL AND FRAUDULENT.

Beware, this company and its owners are scamming unsuspecting consumers (a senior, in my case) in the worst way: offering a trial membership ($5.00), giving you 7 DAYS to cancel before converting to a full membership @ $46.00. In fact, JustAnswer's own website advertises that your trial membership "automatically transitions into a full membership AFTER THE 7th DAY". I signed up for the trial ($5.00) on 2/4/19, then cancelled same 6 DAYS later, on 2/10/19, per their advertised terms. I have documentary proof of my cancellation of trial membership on the 6th day, by my email sent to JustAnswer, which will be included in my complaint to the CA Attorney General, Consumer Fraud Division, Federal Trade Commission, BBB and any news media consumer watchdogs I can interest in this story, in the event JustAnswer does not immediately credit my credit card account for the $46.00 fraudulently billed.

I have been charged $66.95 for something I did not want or ask for. I paid $5 for a fully refundable deposit, but got no help at all and have now been charged more money. I would like a refund reporting this theft.

A totally useless waste of $5 and half an hour of my time. I smelled a scam. Got ZERO effective assistance from two "experts." (The second of the two "experts," one John **, was 100% unhelpful.) Having (too late!) read others' comments, I must now carefully check my CC in case this outfit charges me for services I quite clearly declined.

Do yourself a huge favor and do not use this site. I asked one question last December and they have billed me for absolutely nothing, twice! If you use this site you will pay dearly and will never see a refund. They have scammed me out of $98 and refuse to refund in spite of the fact that I have never used it after my initial question.

Do not use beware!!! Charge 5 dollars question. 25 dollars call not received. 2 payments of 46 for a membership not authorized. Total 122 dollars for no service. Called no refund. Furious these people are cons.

I used this site one time and I will never do it again. I asked a question for $5.00 dollars, gave them my payment info. Then a few weeks later I am getting billed for $46.00. It turns out in the fine print that they automatically sign you up for a membership at $46.00 per month. Scam artists.

Having requested some pertinent information, in the aftermath of a road accident, I believed that the £5 I had paid was for a seven-day trial period of membership. I even got the impression that this sum was refundable, if I was unsatisfied. After a week I did not pursue the matter any further, although I did notice attempts on the part of JustAnswer to maintain a semblance of continual dialog. Ignoring this, and having not indicated any desire or intention to take out a full subscription for the purpose of continuous membership, I was quite flummoxed to discover that my debit card had been charged £40 as a monthly subscription fee! I have had to get my debit card blocked, meantime! Avoid dealing with this type of agency!

Difficult to get a cancellation on the trial membership. The computer "expert" I was connected with (and foolishly connected remotely with) was very rude. I keep getting the run-around regarding canceling, and no one is showing up in their help chat for that. I am going to call my debit card to cancel all transactions with them and flag them.

I don't even remember signing up. I just wanted someone to help me figure out if a few books I have were worth anything. But, it turns out the page is super confusing. You have to input the same information a bunch of times, and everyone that steps up to answer seems to have gotten a different part of the information I submitted. None of the 'experts' seemed to have all the information I continuously was inputting. I was just happy it only cost me $5.00.

The answer from the expert was good with follow up. However why I gave them a poor rating was their site is Very Misleading and there call centre is quite useless for any help! The FREE or $5 charge is only the beginning of charges to follow which they do not tell you! Also even though you do not agree with membership they charge you automatically so watch your credit card!! They will charge you for the answer at their determined amount and NOT tell you up front!! I would stay away from this site all together!! They charged me $5 then $63 and then $83 and I ask one group of basic questions a lawyer could answer in 10 minutes!!

The WORST!!! First - HORRIBLE LIARS Customer service. I have to call 20 different times within 24 hours. I was astounded by the absolutely horrible customer service. LIARS!!! I know I might come across as rude right now with some of my all caps, but I am extremely kind and pleasant when treated nicely. STAY AWAY!!!

Just like the other reviews I see here, I was charged $5.00 and when I explained my question (which did not require an answer from a tax specialist in the first place, the person wrote "I understand." which they clearly did not as they gave me no answer at all, only wanted me to pay an additional $54.00 to have a call rather than a text! Before I was transferred to the "professional's" line, I was assured the fee was fully refundable. At no time was I informed this would be a recurring monthly charge for a membership. All they did for me was waste a good 45 minutes of my time. I will also be contacting the Better Business Bureau about this company.

I will be contacting my credit card company now and stopping any payments being issued to this company! What a joke, I can't believe a company like this can even be allowed to be in business as an online company to help you with legal questions! I waited for a lawyer professional to answer my question and then when he could not he wanted me to pay for a phone call that I would have to initiate and pay even more money. When that was not an option I could not get another so-called professional to answer my question either. This is a total sham! I will be contacting the Better Business Bureau and file a complaint!

I asked a question and like others paid $5 using my credit card. I was then billed for monthly membership. Although they sent me an email "warning" me I would be billed for membership, I didn't realize it was on a monthly basis. When I realized it, I called and was told although I could cancel my membership, I could not get a refund. I feel I was "duped," and that JustAnswer takes advantage of people calling in by taking their credit card number ahead of time. I will report JustAnswer to the Better Business Bureau in hopes that this will alert other would-be users to "beware" of their unethical practices.

At first it appears you may get to talk to someone for free. Then their friendly bot tells you they need your credit card for a 5 dollars deposit. Not only do they take the 5 dollars but they also charge your card an additional 42 dollars. All this with no answer given yet. Then you get an email stating your answer is ready. When you click the link to view your answer it says the tech you need to speak to is online, but when you click to actually talk to a person -- you guessed it -- you get routed back to their friendly bot who tries to get you to pay again. 47 dollars down the tube. Live and learn I guess. Never again.

Like many others who have complained, I signed up for a $5 trial for 7 days -- and immediately got charged $5 plus $33 on my credit card. The website is very misleading. I called customer service and they claimed that the $5 was for only the first question -- and the $33 was for the monthly subscription, which I didn't want. This company is a total rip-off. I got the $5 fee cancelled, but still waiting for the $33 refund.

Was added as a monthly membership and that's not what I wanted. Although the question was answered right by the expert... I mistakenly became a member and got a $46 fee. I caught this fast or this really would have added up. I think they know this happens and only cancel future payments so you will be stuck with the first charge... Be careful or stay away!

I've had the same experience as so many others on this review website. I paid $5 to ask a question with the understanding that the $5 was for a one-week trial membership. The "expert's" answer indicated he didn't really understand my question (I admit my question was rather complex). After a follow-up exchange with similar result, I decided not to pursue the matter further with JustAnswer.

I have read now all the complaints other customers made about Justanswers.com and exactly the same happened to me. I will summarize them for you. I paid $5.00 to ask a question. An answer was given, but very generic, like made by a computer program (robot). Not real expert living people. So, answer not responded correctly. Then charges of $34 will appear monthly without your permission. Called their customer service, they say, "You are responsible for those charges because you signed up for a membership." Refund never received. In my case, I lost $141.00 and no correct answer received. Check BBB.com they state "This business receives a high volume of complaints." Complaints on file stated consumers pay the $5.00 question fee but are later charged additional amounts. And BBB.com is only publishing 25% of this business’s complaints online!

They claim these are experts all over their website but they are not. The scam is ANYONE can be an expert on their website! But they'll take your money just the same though. Read this buried in 5 pages of their terms of service: 'No Assurances Given From and No Reliance on Term 'Expert' Throughout this Site, certain terms, including 'Expert', 'Specialist', 'Consultant' or 'Advisor' may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that JustAnswer has not and cannot independently verify their qualifications.' Don't fall for it. It's a scam site.

I pressed a wrong button trying to reach Turbo Tax and got to to "JustAnswer.com". I asked if they were Turbo Tax and they charged me $46, which I am blocking at my bank. I did give them a credit card number unfortunately because I needed extra Turbo Tax help and thought they are Turbo Tax.

Signed up for the $5 trial. Got my question answered. I noticed a charge for $28 from JustAnswer.com a month later. Turns out it was actually a second charge. They charged another $28 just about 10 days after the initial trial was setup. I want a full refund. I did not request and will never again use a subscription service from JustAnswer.com. I can't imagine how many thousands of people have been scammed by this website for subscriptions. Unbelievable poor business practice. Should be illegal IMO.

JustAnswer.com used to be a good place for cheap, quick answers to basic legal questions. Now it's a scam site. Deceptive practices. If you agree to pay ANYTHING more than the basic, the site automatically "rates" the "expert" a five-star (involuntarily on your part, you have no say at that point). Also, the "experts" are working attorneys and do their best to get you to go to offline discussion, then give you their normal hourly rates ($250/hrly or more) if you want to continue. Have heard it was a good, fast, cheap way to get legal questions answered. It was. Now it's a scam site. You CANNOT trust any "reviews" of "experts" as they're fake (the site "reviews" the attorneys for you, at five-stars, prob to up the site's ratings). Scam/deceptive site. Find answers somewhere else.

I did a search for support for a Linksys router thinking I would be connected to Linksys. I was directed to this site instead. However, since I only had a simple question I decided to try it. The stated fee was $5.00. I was connected to a gentlemen who did a nice job of answering my question. I hung up satisfied. Today I saw a charge on my debit card for $46.00. Since I never authorized this charge I called to complain. The response was I had signed up for a trial and agreed that when the trial ended I would be charged $46.00 per month. I never saw anything about this when visiting the site. What I saw was a single $5.00 charge. Today I called to get the charge reversed and was told since the trial period had passed they could not refund my $46.00.

Others notated that they were told they could get a question answered for 5 dollars and then were charged more money later without their knowledge. I would like to confirm. I had the issue as of 2/7/2019 so this is still their practice. I am actually giving them two stars because the Nissan expert was very helpful and gave me the information I was looking for. Unfortunately they are in no way transparent about their pricing which is a ridiculous practice for any company that is trying to run a legit business.

My husband paid 5$ fee for a question. Then a month later I get an alert from our cc company. JustAnswer charged, without our authorization for membership. Hubs called customer service. Spoke with a fellow who insisted he didn’t read the terms of use and was automatically entered for membership. No matter what hubs said this man kept insisting we were wrong. The fellow barely understood our language, was impossible to speak with. I sent a written message to JustAnswer, waiting for a reply. We notified the CC company of fraud. This is a giant migraine. Caveat Emptor would like to give them no stars, but I’m retired, I’ll write reviews all over the internet including twitter and FB to warn others.

I paid the $5 to ask a tax question. I did NOT click to sign up or join their monthly subscription for $30 or $35 a month; however, I see that they went ahead and took that extra money anyway. This is very shady practice for people that are supposed to be in the business of truly wanting to help. I will be contacting my bank to stop/prevent them from taking any further money from me. I cannot believe I was suckered in. I saw they had the BBB symbol at the bottom of their site, I guess that was just to give a false sense of security. Do NOT give your card information to this site!

I read the countless reviews here before connecting to their chat. I asked a question then was abruptly sent to their payment page. Entire conversation on video. If Ely was a lawyer, his full name should be displayed to verify his lawyer license number and state he passed the bar. My security scan waits and looks forward to their effort to hack my personal profile.

After being on a monthly program for forever and paying faithfully every month: never late they CANCELLED me. I tried to post a question and was told I had to pay MORE. When I contacted them the 5th time someone finally told me I had been cancelled because I had too many usages. That struck me as odd since not long ago they told me I wasn't using it enough and I needed to post MORE questions. My take is my monthly fee wasn't enough money for them so they simply cancelled me with no notification or warning. I am spitting mad. IMO they had a contract with me that they decided not to honor so I'm out UNLESS I want to pay more.

I just looked at the reviews and they are "ALL" correct. No one is lying or being deceitful... This COMPANY IS LITERALLY RIPPING PEOPLE OFF THEIR HARD WORKING MONEY. I want out. I called twice and now I have been on hold for at least 10.00 minutes and no one is coming back. I am now going to hang up and call "RIGHT" back again. I am on hold right now as I am typing this post... My GOD. My God. What have I gotten myself into... I was charged 5.00 dollars and then 50.00 dollars from a person mane Dr. Ted **. Please help me, please help me get my money back A.S.A.P.

Contacted them about a treadmill. Got connected to the company that sent the part I needed. For $5 that was ok. Then credit card company called and said they had charged me $46 which I had not authorized. Card company (VISA) gave me a phone number to call. JUSTANSWER tried to say I was responsible because I had not cancelled. Lady on the phone was polite but not willing to cancel until I said that VISA would cancel if they did not. Then she cancelled.

£5 authorized. Problem not resolved. Then another £30 was automatically taken from my bank account when I specifically told them I was not going to pay any more money by purposely NOT CLICKING on the button to authorize further payment. READ TERMS OF CONDITIONS AND DONT FORGET TO CANCEL YOUR MEMBERSHIP IMMEDIATELY.

I came to this website to ask a question about a treadmill. I thought there was a $5 charge. Afterwards, they started sending me tons of emails which I quit reading, as I had my question answered. Then I saw a $46 charge on my credit card bill. I called and asked for a refund, and they basically told me, "Too bad. You didn't cancel." I really didn't know there was anything to cancel. Now I will be disputing the charge with my credit card company. They don't care... Once they get your cc number you will be facing additional charges.

They didn't even answer my question with a correct answer, but they started hitting my debit card for monthly fees. When I called to talk about this, I was basically told "too damn bad" and hung up on. I have since disputed this with my bank account. DO NOT USE THIS SERVICE, IT IS A SCAM!

I paid for a ONE time question for $5.00. The question was not answered, instead technician said, "I am going to pass on this and turn it over to someone else. You will be contacted shortly." I was never contacted. Instead, I get a debit charge of $28.00. I contacted customer service, he said he couldn't credit my account for the $28.00. I did not authorized a debit charge of $28.00.

I want to cancel this service, but the website will not allow me to follow the 'suggested method' of accessing my account info. It simply loops back to the opening discussion with a chatbot. The option of paying a "fully refundable" (right!) $5 fee to start some unknown discussion about cancellation reeks of unethical intention if not patent illegality. I want out, and I don't want to pay to get out.

I just a Question to ask so opted for 5$ and got some answer from attorney. My need is done. But while paying 5$ not sure where they have mentioned maybe in terms and conditions with very small letters even customers can't see (I did not see) annual Subscription plan. They charge 46$ every month. I did not notice for 2 months. I called customer care. They are well trained to say "we Automatically charge every month not to disturb Customer experience". Even this guys know that customer will not visit this site again but they charge monthly. They said they will send a mail before charging. It's true but that mail Subject is poorer than Spam mails. A busy person will not even spare 1 sec to see that mail. Very bad Subject mail just like spam mails. Be careful with this. I had an Opinion that Attorney may have given good Suggestion but by seeing their Entire drama I understood how the Quality of responses also will be.

Asked how to pair a Roku remote with device - response was so generic that I refused to pay the $5 fee and gave a very poor evaluation on the service. Nevertheless my card was charged the $5 fee, now I find that I was charged 10 days later a $46.00 fee! I was not made aware that you become subscribed to the service with a $46 monthly fee - this I found later when I called the "service" that you automatically become a member of this "service" after 10 day period! A SCAM. I called my bank and lodged a complaint to STOP payment - but payment was drawn already - a formal dispute discussions between my bank and this SHADY enterprise is now ongoing - I found their number 800 240-1371 and called their 'customer service' department and demanded my money back - they have canceled my subscription and will refund my first $46 withdrawal. I will see if this really happens in the next 4-5 business days... DO NOT USE!!!

All I need is a reasonable explanation of this charge and the "Just Answer" bot was unable to help. I have no clue as to the reason. This is obviously a scam. Nothing more than a sneaky way to steal from people that are too busy to go through the BS this takes.

They will keep charging you month after month. I thought I was asking Apple a question, but it was apparently passed on to this company, which bills me month after month for $30-40. Every month I have to dispute my CC charge.

I signed up for the free trial, they claim to send a reminder to you so you can cancel on time, I never received this. Relying solely on my memory I did manage to remember to cancel 9 hrs. after the deadline. Too late they had already charged me. When I requested that they make an exception for me since it was so close to the deadline and I hadn't used the service again after the first day they said NOPE. So set yourself a calendar event, timer, or just don't use them because that $46 is gone if you miss that free trial deadline.

To be fair, I have used this site in the past and experienced no difficulties. My latest experience, however, was different. It has been a while since I've posted a question, but this time around, my encounter with JustAnswer proved to be less than seamless. Initially, the answer that I received, suggested that my initial question had been incompletely or hastily reviewed. Eventually, I was referred to a link that, ultimately, didn't specifically answer my questions. After noticing that the mechanic's response was off the mark, I could not find a way to communicate my response, so I opened a previous window in order to try to re-ignite my discussion with my representative/mechanic. Apparently, this resulted in my submitting a duplicate question and an additional charge, subsequently waived.

Avoid at all costs. These people are super shady. I needed help with a legal question. They said, "Get an answer for just five dollars!" So I paid. Then, as soon as you get the answer, they go, "SURPRISE! - you were just charged another $31 on top of that, for a total of $36." Ok, whatever, I'll swallow the bait & switch because I need the answer. The answer I received was extremely generic, by the way - just two super broad, super short sentences with no nuance or real explanation (think, “No, you can’t do that. Thank you”). All the while, they're trying to upsell you - pay this much, pay that much, and I said no to everything. I just wanted my answer.

On December 23, 2019, after I googled a problem I was having with my Mac, I initially thought I was being taken to an APPLE partner site. When I saw that they wanted to charge me $64 for an answer as well as a $5 charge for something else, I knew I was in the wrong place. So I immediately contacted their chat help, explained to them what had happened, and asked them to please cancel these charges immediately, which they said they would do. I asked them to please email me immediately to confirm that the charges were canceled, which they did. What they didn't mention, however, was that, although they would proceed to cancel those charges, I would later be SUBJECTED TO A MEMBERSHIP FEE OF CA$84, WHICH IS, IMO, OUTRAGEOUS.

I have used JustAnswer several times since they began. I had truly wonderful experiences at first, then a couple of satisfactory experiences. This time, it has been a nightmare from the start, although they have a few more days to fix it before I will demand my money back and never use or recommend JustAnswer again. What an incredible pity!

JustAnswer posted additional charges after initial charge and after request to stop service. I signed up for the service to get a single answer to a specific question and paid an initial fee. After receiving an answer JustAnswer.com continued to charge my credit card. I asked them to reverse charge and so far they have refused.

I joined this website on their ~$5 trail basis and then attempted to cancel my account. They did NOT allow me to cancel my account (!?) and charged me the full $46 membership fee a week later. Only THEN did they allow me to cancel my account, and they absolutely refuse to refund my money. SCAM ARTISTS. Do not use JustAnswer.com! They will steal your money!

I paid to ask a legal question, and the service provided a helpful answer. However, they then tried to charge me for a monthly service that I had not signed up for, giving me less than 24 hours notice by email of a further payment they were going to take. Sad to see lawyers acting as scam artists.

I didn't get the help I needed with my sewing machine, yet, I was charged on 1/2/2019 $5 just for asking the question. On 1/5/19 charged $21 then on 1/12/19 charged another $36.00. What a scam! They got me for $62 on a question they couldn't help me with. Of course I cancelled my subscription. I didn't want to give them 1 star.

They mislead by saying you get charged $5 then they automatically set you up for $28/mo. This is misleading and should be illegal. Worse, when you call to cancel they say you have to wait another month and get another $28 charge. Outrageous.

I was told, "I just try to help," and then suddenly she wants a debit or Paypal. Misleading... If they want to charge when someone asks they should say so upfront. I figured there was a charge with any question and do NOT understand not just being upfront.

Never gave permission to charge my card 29.00. Each time I called said they were sorry and would take care of it with my bank. Never did. Now have to dispute and provide bank with paperwork, what a pain and waste of time.

1/11/2019 - Do not use the services offered by (JustAnswer.com). This is a thief operation that purports that they have highly skilled & qualified technicians to answer questions & to solve problems. To initiate the support, a subscription must be established by providing a credit card number/information for a $5 fee that could evolve into a recurring charge once your credit card information is on file with them. These ** are making money off invalid subscription charges.

My wife just discovered that our Visa card has been being billed $46 each month by JustAnswer.com for the past seven months. Neither of us know anything about this company, how they obtained our credit card information or why they would be billing us. This appears to be some sort of consumer scam. I plan to also report this the BBB and the Minnesota Attorney General's Office.

Please be careful while using this website. This is a terrible website. I have been charged 45$ twice for their membership which I never used. I used their trial services and was automatically signed up for their membership about which I was not informed. Also their customer care agent was very rude and did not help me get the refund. Do not use their services, they are making money off invalid subscription charges.

Like many others here, the website told me I could pay $5 deposit but when I gave my card details I was charged $69. I have not looked at the advice because I would not have agreed to pay that much. I have contacted JustAnswer in every possible way except phone as I am in Malaysia. I have received only auto responses telling me I will hear from somebody. I don't want the service, I didn't agree to pay the amount charged and the “consumer care” service does not seem to exist in any form except auto response. I thought after my experience, JustAnswer.com must be a scam. Now after reading the identical reviews from others, I know it is. Just refund the money you stole from me immediately.

Noticed $28 charges on my Amex after receiving one answer from company. Clearly chose $5 single answer and not subscription service. Called company and spoke with extremely rude gentleman. Charges other than the $5 are fraudulent as I did not authorize.

I was led to believe that asking JustAnswer one question would only cost $5, however they ended up charging me $69 which they now say cannot be refunded. I don't want a monthly subscription, I just wanted help with one inquiry and have ended up $69 out of pocket. Be very careful when using this site!

They are just not getting back to me about this issue... I have emailed them twice and have received auto emails...but no meaning full reply. In October I paid £5 for a question. I now find I have paid a further £25 in October and another £25 in November & December. Your email informing me that I had signed up for your full support package, which I did not intend to do, went into my junk folder so was not read. I have just had to do a search in my email to find it. Please refund the £75 paid in error and do not take further payments. My bank has been informed.

I have no recollection whatsoever of ever having contacted this group of crooks. I happened upon a debit from my Visa account of 50CHF from them -- they whom I have never even heard of! So somebody fished in online, found my credit details, and ripped me off, blind. Needless to say, I am livid and fighting back!

I was looking for answers. I posted a question to my browser. This site is the first on the list. Going to "Just Answer", I am offered a chat session with a tech assistant. I am asked questions about my issue. The presumption is that I have a problem that I want solved, not that I want answers (site name notwithstanding). The chat isn't with a real person, it is a bot. I answer a few relevant and a few irrelevant questions and am then promised an agent for "answers." But first I need to pay $5.00. This is a surprise, but OK, it is just $5.00. But we forget it is a weekly charge. I go ahead and approve the charge.

Was charged $46 after the $5 7-day trial. Didn't know I had to cancel. When I asked for a refund, they basically said "too bad so sad." Typical trick, only normally it is a free 90 day membership then ripoff for not canceling. These guys have stepped it up a notch!!

Several weeks ago, I signed up with the $5 trial fee to get an answer to an unbelievably simple question about my oven and try out this service. First, I was asked repetitively to answer the same basic questions about model, age, etc of appliance that I already answered. I was NEVER contacted by a technician or received a response of any type to my question.

Called about a serger, got a mechanic. Got no answers but lots of charges to my credit card. Called them on it and they refused a refund. I am so angry... this is a sham! They did cancel my “membership”, which I didn’t sign up for but refused to refund the many charges they made to my credit card. It was advertised to pay $5 to answer a question, which they did not do. I am very angry about this. They suck you in if you ask a question, they automatically charge a membership fee and a bunch of other fees, which I was unaware of. DO NOT TRUST THIS... they are dishonest!

We are in the same boat as all the other dissatisfied customers. We ask a question and was charged $5.00 AU back in September, we did get a reply saying they could not help me with the request so for $5.00 thought it was all done. We did select cancel the subscription on the link they sent us but they never did. They kept on charging and we have no record or the cancellation. We have been charged for 4 months now so we have had to put a dispute to credit card facility to get our money back.

I tried to "chat" about my new Samsung phone with some "expert" on Just Answer. NO ONE ANSWERED! I tried three times to chat and each time waited 15 mintues and got no connection. The last time I tried I waited for over an hour. So, much for "guaranteed 24/7 service"!

I was seeking phone information, on how I could not stop beeping on my phone. You did not answer my question, and I thought the 5.00 dollars was fair, even though you never helped me. Now you charged my account 38.00. Your website is just too tricky for a person with trouble using the computer. Your site I will never view again, and will spread how you ripped me off. Very poor person and a senior, shame on you. I think the Better Business Bureau should be aware you are cheating people.

After not being a able to find an answer online to what was essentially a simple question, I went to JustAnswer which was at the top of the page. After asking my question, I was told to pay $5.00. I got my answer after 2 minutes. I thought nothing of it until I was billed $47.00 today. I had no contact from them via email and at no time was I told of any extra charges. After reading of other people's experiences I went to their site to cancel my "membership". I clicked on forgot password and put my email address in to reset my password. It did not recognize my email. So they could not have contacted me about the extra charge. I have contacted my bank who have cancelled my card so that they cannot charge me again and have sent me a form to fill out to see if I can get my money back through the bank because of a fraudulent charge. Do not use this site.

I "joined" to get an answer to a simple refrigerator leak question. My credit card was processed in a nanosecond. My answer not so fast. After two days of waiting for their "expert" to work on the problem, I received a message from corporate that they have placed a "high priority" designation on my simple question. Waiting further with no response, I canceled. Don't waste your time or money waiting for a response from their "expert."

Had problem with car. Spoke to mechanic who was excellent in his help. But, paid $5.00, then $26.00 for answers. Then, a week later they took another $34.00 from my account. I advised bank it was a fraudulent charge and they charged it back. Don't do business with this company if you can help it. I immediately canceled myself out of this rip-off program.

I have a question. What exactly does 100% money back guarantee mean? Get your lawyers on that one. In my opinion, those are just words. I had the worst experience with trying to get a printer question answered. Got charged the $5 and then a monthly fee. I am expecting a prompt refund. I have not seen one positive review and you should be ashamed to prey on people, offer false hope and steal their money.

I asked a single question in early May 2018. On 6th May I was charged €46 and in mid-May and every month subsequently was charged €56. That's a total of €494. That was some expensive question. I got no email, electronic invoice or any contact whatsoever at any time during the period. I admit I should have noticed the charges but didn't until now. I am unable to even find my payment history on the company's website. Maybe this record exists but I have failed to find it. What an incredible 'rip off'!! I want my money back without delay.

Back in November I was asking for help with a VHS/DVD recorder and so thought I was paying $5 for initial help with problem. Took days for them to get back to me and when did was no help and I gave up and thought well only $5. Have just looked at my PayPal statement and find I have been charged $53.00 for Nothing. What a ripoff. I see someone else had a similar problem as me with this company.

I called them ONE TIME, because I was locked into my Word app and couldn't get out. I have a regular tech support service, but I thought, "Well, for $5 I can get this fixed quickly." In chat, the responses were more like trying to pinpoint my problem in THEIR terms. I never got a solution, then I looked at my bank statement and they had automatically charge me $46 for my "new subscription." They won't reimburse me. I live on a small disability I income, so that is a lot of $$ to me. I suggest using another "Microsoft partner" somewhere else. I only pay $30/month to Slimware tech support, and they have NEVER left anything unresolved. And they are a 24/7 service.

I asked for a Urologist, but was given a DO named Dr. **. Then I got a follow up email that had the same picture but called him a urologist and had his name as Dr. **. That’s fishy and I am seeking a refund.

Terrible customer support! They scam you into charging a membership fee after your free trial period and will not refund it when asked a few days after the fee is charged. I will never use their service again.

Asked about TN marriage laws and the county clerk in Montgomery Co TN and her lawyer say this lawyer is wrong. Paid $47 for terrible advice and had to review before he would send the transcript by email. Gave him 5 stars like he wanted and still didn’t get the transcript.

I was pushed to the JustAnswer.com website by Canon because I had a printer issue. I paid the $5 and then waited and waited for a response. There was none. I attempted to get a refund online and the online "chatbot" did something to my browser so that I could not type anything after I voiced my complaints. Their scam is silky smooth. They prey on people with an immediate problem who are willing to immediately pay a nominal fee. Then they have your credit card info and can charge what they want willy-nilly. Brilliantly evil scheme. Bravo. You should be ashamed of yourselves. You obviously see the pain that you are causing people but you still persist. The inability to empathize with those for whom you have caused pain means you are a sociopath. Shame on you. I plan on making a BIG stink with my credit card company. I hope you are shut down.

I stupidly gave my credit card details to this den of thieves when Janome Sewing Machine Company linked me in to them as their repair service. I was asked to pay a REFUNDABLE deposit of $5 which I did, but nothing happened and I was not passed to any repair person. I checked my card within minutes and found two amounts had been deducted... $5 and $38. These amounts were in US $. I have since had an ongoing argument via email in an attempt to have them refund the money... to no avail. Under no circumstances should you deal with this Company and NEVER give them your card details.

I found this site through Napoleon Fireplace site. I sent my question and paid the money and never got a response at all! Waste of time and money!!! We were unable to turn our fireplace off and had to call the gas company.

I just had the worst experience with an online help company I have ever had. The site help person responded quickly to my request, asked a few more questions than requested me to send $5. I sent the $5 but to continue on the site it request another $28 dollars which I promptly paid because I really needed an answer. When I finally returned to the page the support person helping me would no longer respond at all to my help questions.

Disgusting Rip-Off's. Unauthorized billing and lack of willingness to answer the question asked. I will never use service again despite the opportunity to use their available services for monies they've already extracted from me! Watch out for the detail in trial agreement. Be aware that if you do not cancel service in timely manner you will be billed. What I thought as a first time user would be $5 turned out to be $68 before cancellation. When they asked me for an extra $56 for 'premium service' I declined sighting substandard service. Next I knew I found they extracted $121 from my account. I complained asked them to review our emails and asked for a refund of the $56 excess which was refused. Never again.

I needed help with my Samsung sound bar. The Samsung site sent me over to JustAnswer. I did not get a helpful response from them and my problem was not solved. I asked them to close my account (which they required me to open before I could ask a question). They said the initial charge would be $5.00 which was fine with me. After the online person was not able to help me, I asked them to close my account. They responded by telling me how helpful an account with them would be for me as I could ask a variety of questions about various topics. I said "Please go ahead and close my account." They kept offering me a free trial period and then I could cancel. I said if they didn't immediately close my account I would take further action. They did and I was then charged with $26.00 + the original $5.00 they offered. PLEASE BEWARE! Unethical company.

Unauthorized billing and lack of willingness to make adjustments with an attitude that was so arrogant that I will never use service again. Turned the issue over to PayPal for resolution. Watch out for the detail in trial agreement. Be aware that if you do not cancel service in timely manner you will be billed. What I thought as a first time user would be $5 turned out to be $68 before cancellation. Cancellation occurred upon challenging unauthorized billing. Never again.

I emailed in my question, $5 to start and $31.00 if you read the answer. My answer didn't arrive for two days and in that time I found the solution I needed. I never opened the answer from JustAnswer. They hit my card for $31 and then again for $45. Said when I sent in my question I agreed to a subscription. Total B.S. They should change the name to Just-Give me your money. We need to start a class action suit against them.

I paid £5 for one question. They asked if I wanted a phone. l did not as I could not afford it. They have now taken £40 from my account. Beware. Cannot seem to get an answer. Now have to go through fraud process with my credit card and had to cancel it causing me problems near Xmas.

I went to their website and started by paying $5, then realized it was not going to help me, so I did not ask a question. My credit card was charged the $5 plus $30. I sent them an email complaining about this and they immediately refunded total amount.

The tray of my DVD player keep opening, I googled for help and got JustAnswer. I was asked to pay USD 5 before asking which I did with submission of my credit card details. The guy suggested me to vacuum the opening for a minutes, however it did not work. I was then advised to take my DVD to the customer service. Now, from the credit card statement just received I saw a debit for USD 5 and debit for USD 46 as membership to which I never enrolled. I raised a complaint and claimed for USD 51 in total to JustAnswer website and was given an email address - support@justanswer.com to claim. I just sent them an email to claim my money back and await their reply.

Hi. November 23 I send my question to JustAnswer about set of 3 pictures what I like to be value. First message was $5.00 for start, but when come to pay message was "If you need answer going to cost extra $66.00". Because I really want to know value my pictures I paid $ 71.00 ($ 5.00 + $ 66.00). Next message was to send them photos of pictures, what I did. Well after this they want extra $ 45.00 for calling charge and again for photos. After reading all reviews don't trust them any more and ask for full refund. We see what will be they respond.

On Sept. 27, 2018 my wife went on your site to get a question answered for $5.00. She gave her Mastercard credit card information authorizing the $5 charge. Then she was told she would have to pay an additional fee to have her question answered. She replied "no, I no longer want to ask a question", and disconnected from the website. We were subsequently charged the $5.00 plus an additional charge of $51.00! We never authorized these charges, nor did we enroll or subscribe to your service. Please reverse the charges ASAP. Do not make any more charges on our credit card or enroll us in any membership or the like. P.S. We are very upset at these shoddy business practices!

Paid 5 buck. They drag out answering time and try to get you to call them for 26 bucks. I didn't accept that. Got an answer and got off and went to my account. They still charged me 5 dollars and then another charge a minute later for 23 dollars... Total Ripoff.

After paying my £5.00 to initiate a question this fraudulent organisation extorted a further £30.00 from my card a few days later without any agreement. I should have been suspicious from the start and wish that I had read the reviews from people that have had a similar experience. They are a sham and need to be investigated. It was necessary to rate the company but they do not deserve the one star I am forced to give.

Paid a “GOOD FAITH ” refundable fee of $5.00 for service. Wrote down the question and before I sent it I was charged $23.00. I did not see anything about this charge on the webpage. I decided to go through with my question since I had already been charged and the person I was referred to as an “EXPERT” couldn’t answer my question. I was directed to call “EXPERT” for another fee of $26.00. One of the most refined rip-offs I have experienced in my entire life! BUYER BEWARE!!!!

Like others, I paid £5 to ask a medical question which a so-called medical expert gave a ridiculous answer. I then found I have been charged a membership fee of £35 per month which, I did not agree to, as I have seen several reviews along the same line as mine. Obviously this company has no shame.

I was asked for a $5 refundable fee if NOT satisfied. They said there was a mechanic waiting online. I asked my question. waited 20 mins and NOTHING. I was notified by my computer of an extra $34 charge by this company. I NEVER authorized this and at NO time was an EXTRA fee mentioned. This is blatant theft in my opinion. Keep away from this company. I disputed this UNAUTHORISED payment with my CC company. BEWARE people. BEWARE OF JUST ANSWER.

I wish I saw these reviews before I signed up for their “free membership.” I paid $5 which I agreed to for ONE question to be answered. Later it ask me if I want to ask any more questions for more money and I closed out and said no. Days later I see there’s a charge for $47?! I called and they said I’m not “eligible” for a refund... Excuse me? I’m not eligible to get MY hard working money back? She offered to cancel my membership so I agreed. I went to call my bank to ask for my money back and because I already canceled my membership with JustAnswer they were unable to give me a refund. Completely Scam.

Web form says cost is £3.00 to post a question, Checked my account and I was charged £20.00. Thank god I had my suspicions about this site and paid with PayPal, also no way to proceed without taking membership, so closed browser to avoid this option. Don't use this site and tell everyone you know, scam, ripoff.

Contacted fridge dept of JustAnswer with details of problems/paid $5 fee (refundable) and found (a day later) a further fee of $52.00 has been charged to my c/card and still haven't received any response re problem. Contacted Fisher & Paykel who disassociated themselves from anything to do with JustAnswer. I request refund of both the $5.00 and then $52 together with an explanation of how come you did this.

I would never ever sign for Membership with you. All I was looking for was answer for one question. I have paid £5 for what is suppose to be a "free trial" and I have received general information which I could find myself on any other website for free. I went to your site after I have found that £40 has been taken from my account and ask how to cancel this, someone redirect me to some page where there was no instruction or any helpful information how to cancel this. I log to my account and cancel that membership but not received confirmation. I want my money back please. This is fraud!!!

JustAnswer said $5.00 to talk to an expert Chevy mechanic online or for $35.00 you can talk to them by phone. I elected to talk to the mechanic online. However, JustAnswer billed by banking account for $46.00 for the online answer (which was totally useless and did noting to help with the problem with my son's car).

I contacted JustAnswer for an "expert" to advise me on a software program. Their experts responded by sending me to different websites with directions to solve my problem. None of these solutions worked. They have no experts. Just people that search the web with your question and send you the results. Waste of money.

For a $5 trial I was offered to join JUSTANSWER. My question was about a person calling my home to tell me I had just won 7 million dollars from Publishers Clearing House. They knew a lot about me and even gave my Husband a call back number. It was a very convincing phone call asking if I would like the presentation privately or would I like it shown on TV. I was in a hurry for an appointment, so I asked if I could call him back. He said he'd call me in a couple of hours. He did this and I still was not home, but my husband was and even he was convinced until he called back late at night and got a phone disconnected response.

I had a problem with my LP furnace. I was referred to a billing page where it said I would be charged $5.00 when I got my credit card statement. I was charged $ 5.00, $49.00 for the help, and $54.00 for a membership. When I called for an explanation I was told that I "was confused" and asked if I wanted the terms and conditions read to me!!! Can you believe paying $108.00 to a tech and thinking that would be a reasonable charge. I don't think SOOO! This site is THE biggest ripoff ever. License to print money. MY money GONE. Take my advice and ask anyone else your questions!!! PS. why do I have to rate them 1 star? -5 would be better.

I had what turned out to be a simple problem. The "technician" referred me to a billing / help page and said it would charge me a refundable $5. I read it and found that, even if they refunded the $5, they were going to charge me $49 more. No one mentioned that at all so if you didn't read the "fine print", you were out of luck. I don't know what else I was going to charged for but I certainly wouldn't trust them with my credit card information! This is the type of business that ruins online transactions for ethical businesses!

I have contacted an immigration lawyer. She told me that she is going to charge me 5 dollars. One week later my bank informed me that they charged me another 46 dollars as monthly fees. I was never told that I will be charged on monthly basis. I contacted their customer service and requested refund and their response was that they cannot make the refund. Dissatisfied. DO NOT EVER DEAL WITH THIS WEBSITE. THEY ARE A BUNCH OF CROOKS. I WAS ROBBED AND COULD NOT GET BACK MY MONEY.

I noticed on my recent bank statement that this company has taken £40 from what was a £5 trial. What has been committed could be alleged to be a fraudulent act. I have contacted my credit card provider who informs me that you had set up to steal another £40 which is being blocked. Who in their right mind would sign up for £40 a month membership to ask questions and seek advice. Give me my money back.

I asked a question on 22/10, got an acceptable answer, paid £5 by card. On 29/10 I find a withdrawal on my monthly bank statement of £25! Labeled membership! I know nothing about this! I have contacted my bank to block any further transactions. I need to get a refund - fraud is too kind a word!

Good thing I use PayPal, as JustAnswer.com likes scamming people off for money. I had people respond to my question, and then sorry have to refer to another expert. They still get paid for not helping. What type of service is this. Their Customer Service Representative lies to you by saying we are so sorry, we are going to set your question to highest... still no response. Been 2 weeks.

I went to JustAnswer.com and signed up for a $5.00 membership in order to get an answer from the mechanic. The mechanic was excellent. Then I noticed that JustAnswer.com had charged me an additional $19.00. I contacted JustAnswer.com via "chat" and they agreed that I had signed up for a $5.00 membership, but the representative said she did not have the "authority" to give me my $19.00 back and that someone would contact me via email within 2 days. The car mechanic was great, JustAnswer.com is run by a bunch of crooks. This is a classic bait and switch.

Paid £5 for a trial to ask a simple question. Lo and behold I discover that I have been charged £40 per month. I had not agreed to this charge being made but having given my card details for the £5 they use this to extract a monthly fee of £40. This is a SCAM. BEWARE!!! Taking advantage of innocent members of the public is a disgrace and should be stopped.

I contacted JustAnswer regarding a tech matter as I am not good with computers and I was prepared to pay the $5.00 for that. However, I have now got my credit card statement and found an additional $134.00 billed to my account for Tech Help and membership. Firstly, I never got any tech help and I certainly did not agree to any membership. The difficulty is the system is not explicit in the way it presents matters. I cannot find a way of contacting JustAnswer on their website to discuss this matter which is extremely frustrating. How can I get my money back. Bad bad people as a certain President would say.

I needed one question answered. I paid the $5.00 and was pleased by a quick response. I did not ask for a follow up phone call because the initial text was fine for what I needed to know. And a phone call would be an added charge. I DID NOT agree to enlist their year's service because I have a lawyer when needed. This was a weekend and $5.00 for a quick question was fine. Lo and behold when I checked my credit card there was $46.00 membership charge. If I DID NOT CANCEL WITHIN 7 DAYS THEN I WAS AUTOMATICALLY ENROLLED IN THEIR SERVICE PROGRAM. I just hate this scam.

I was very unhappy last night with my experience online before I had actually talked with a tech. I was unfamiliar with JustAnswer and I had felt pressure into giving my credit card info before I realized what exactly I was getting into. In other words, I was rather naive about the situation. I received a response today from JustAnswer. I learned more about their company and how well thought of they are in the business industry. They immediately refunded the $5 and then didn't finishing processing the $31 fee. In other words, I didn't lose any money and I have a much better feeling and understanding of this company. I might even decide to use their services in the future.

The one star review stems from my first experience with a Just Answer legal person. - The first lawyer only gave me a partial answer and then completely ignored my second question. He made it clear that he was NOT an employee of Just Answer and that he had a real legal business. I asked for a phone call per the prompts and the first lawyer barrister did NOT respond and yet my credit card was charged. I then had to respond back to Just Answer about my dissatisfaction. The second lawyer phone me but was questioning whether I had paid the $59 for the call. She told me that there is a lag time between the time the card info is taken and when it is posted. The good news is that the 2nd lawyer stuck with me and was able to respond to my questions. If I had to write the review for this lawyer only, I would have given her a 4-star rating.