ipsy Reviews

I would never purchase again. Bought a subscription and wa a double charged. Been asking for over a week to refund one. Refusal. Hate this company. There is nothing about this company that is easy to deal with. Options are 1) go get free samples or 2) go anywhere but here

I have been a loyal customer for over six years. In August I paused my BoxyCharm for September. Giving myself plenty of time to not be billed for the month. On the TENTH of September I was billed. I was told the items were on the way, and to send them back upon receipt. Considering I’m going to be curious, I looked and packaged it back up and mailed it back. It was nothing I wanted. Thirty days later I didn’t receive any refund or credit. I disputed with my bank. They denied it. Twice. I have more than enough supportive information to make my claim to be legitimate. Although the bank saw that Ipsy was charging me on the first or second of every month for years, they didn’t even consider the charge on the tenth. I sent it back and got NOTHING. I have received nothing but generic robotic messages from Ipsy. I’m outraged. I now have to fight it at the branch with the manager. The bank sided with ipsy's crappy business practices. Appalling.

Ipsy will charge your account for product that occurred before your membership even started. I opted in to the monthly glam bag and boxy charm and the quarterly Icon box. They charged me for the Icon box from the previous quarter for August, but I didn’t even join until September and I didn’t anticipate paying for the Icon box until the upcoming quarter in November. I reached out for help and to no surprise the response did not answer my questions as to why I was charged for something that occurred before my membership even began, without my authorization. I asked for the membership agreement where it discloses the requirement to purchase products from before my membership even began and the response was even less helpful. I was excited to try all the products but this has become a frustrating experience and I have cancelled and will be taking it up with my credit card now.

They are awful! I am canceling my subscription. Ipsy charge my card twice every month. Customer services won’t help you. Products are not even worth the hype…. Save your money. This is my second time coming back and was once again a mistake.

I mean… I’ve had this for almost a decade now & I cancelled today. It used to be awesome. Today I literally received a useless brush, lotion, an ELF blush, & the tiniest bottle of primer. It was pathetic. Very, very disappointing - I recommend you cancel/do not try this out & instead spend your money on a few full size quality items. This added up over time & I think I threw out, gave away or never used 75% of it over the decade.

It’s a very frustrating service to use. In order to get full-size products that will actually last you a decent time, you have to get the bigger boxes. The more products and bigger the box, the more expensive. Then after a month or two you’ll notice they begin to send you a lot of the same products, And it’s almost always something you’ve given a previously low rating or simply doesn’t correlate with your beauty quiz results. There is no flexibility and often. If you reach out to customer service still do things like cancel your box without asking because their customer service can sometimes be a bit unhinged and unprofessional.

I gave it a chance for over a year and I don't think my time as a subscriber was ever pleasant or "smooth". Many of the products I received didn't match the color preferences they asked me about in the sign-on survey, I kept receiving types of products I specifically requested NOT to receive, and almost every time I ordered something extra, it came broken and customer service (if you could get ahold of them) were more than reluctant to solve the problem - unable to offer me a replacement and only offering a refund for a product that CAME BROKEN if I insisted or threatened to dispute the charge with my credit card company. $14 is not expensive in and of itself, for this type of service; $14 for the goods/services IPSY provides is laughable.

It's okay. Used to be better. I resubscribed recently and it definitely not what it used to be. Products are hit or miss. They do this lengthy survey before subscribing and I don't know why because they sent me wrong colors for make up. Also it would be nice if they send products relating to skin skin issues that you actually take time listing on your survey. I believe it's a very simple computer program that sorts this kind of thing and I shouldn't be getting products that are useless for me. In addition to that, there are far less products now than it used to be. Definitely doesn't feel like it's worth $14 anymore. If the next package turns out to be so disappointing I will cancel the membership.

I have been overcharged in access of $700++ Erroneous charges. No refund. To try to track a package, it says to contact the carrier, but the carrier has no data and also says to contact the merchant never-ending circle. Sent a gift to my sister to a different address - never arrived so I ordered another no credit ($75+) my account. Can't easily find customer service rep. When you do, they ask you to provide product information order number over and over again and it seems to me they should have that data. After reading similar either incompetent or deliberate. Do they hope get you so frustrated that you give up and not pursue getting remedy. It takes me over an hour to provide info. (at time sensitive). It is cearly a problem & a pattern. Yes one can unsubscribe but I am still trying to resove issues months after cancelling.

I recently reactivated my subscription to give them another chance. I noticed a few of my boxy items were small when they were supposed to be full-sized. When I checked the photos I realized some were the same size I would get in the glam bag. I emailed back and forth, sent pictures as requested and eventually, they decided to give me 100 points which still requires another purchase. It is a SCAM? They know the sizes of their products and the size of what they sent me so having me to go back and forth was a farce. Service and the lie are why I'm canceling. The products were great but not worth getting them through ipsy.