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Overall Rating2.3 out of 5
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ipsy Reviews

ConsumerAffairs has collected 366 reviews and 876 ratings.

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Reviewed Sept. 13, 2023

I don’t understand why they are attempting to charge my card for a subscription that I cancelled a long time ago, because I never receive the item. Trying to contact them is out of this world. It’s just impossible to speak with someone. When you contact customer service it gives you information to send an email. Ridiculous.

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Reviewed Sept. 6, 2023

This company is a scam! They like to show good or more expensive product as what they are offering but in reality never ship it out. Or shipping takes forever. I ordered the August box in July, paid for it and even purchased additional add-ons. Now it’s September 6th. They sent me a shipment label back in August 15 which never updated. When I contacted them they sent me an email saying I have to wait. I waited until today to contact them again and they tell me “oops we were sold out so nothing was shipped would you like a refund?” I waited over a month and a half just to get a refund and all they said to me was “oh it must be hard when you don’t get your order when you expect it boohoo”. Don’t waste your time paying for something that may or may not come, it’s better value if you go buy it yourself.

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    Reviewed Sept. 5, 2023

    Don't do do it. It's not worth the trouble or the mini trial size things they send. Everything comes late after the holiday they advertise for. Lame. If it Easter they advertise cute easter colors. But you never get to use it for Easter. All they do is ship everything late. Late! One of the worst companies to order from.

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    Reviewed Sept. 2, 2023

    I can’t believe it was so hard to cancel. I was only going to stop service for 4-5 months because I wanted to focus on finishing my car loan. The 3 month pause was too short of an option. Because it was such a nightmare to cancel temporarily, I’m not going back in, ever. Numerous times, throughout the cancellation process the prompts are repeated and designed to get you to accidentally select a Pause instead. It’s frustrating to continue telling the company on every page that you don’t want to Pause, only cancel. Even the final step, a link sent to your email to verify that you really, truly, for sure-for sure, want to cancel has you nearly clicking a huge box to Pause instead of Cancel.

    Meanwhile, to cancel requires the tiny link that’s only two short small words. Be careful or you’ll miss it. It’s designed to bring you back to your account and have to start the process over. There are WAY too many prompts to cancel. There are way too many times the prompts begs the customer to stay. It’s too thirsty. Clearly this is a greed driven company.

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    Reviewed Sept. 1, 2023

    I had paused the glam bag for September back in the beginning of August. Instead of not billing me I was billed 9/1 for Oct bag! WTH! I didn't want to be billed! That glambot is worthless. No humans to talk to!

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    Reviewed Aug. 11, 2023

    I tried out this subscription service due to a friend's recommendation. What an awful experience. I am in month 3 of them sending me "Icon Bags" after I cancelled my subscription 2 months ago. There is no number to call, no way to get help beyond a "Glam Bot" chat service that is literally worthless. The instructions they gave me did not work, the links they directed me to click on were not there, and my membership shows inactive, but here comes another worthless bag of teeny-bopper makeup that I will never use. Do not fall prey to their trap! There is NO customer service. NONE. You will be stuck, like me, spending hour after hour trying to get out of their web.

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    Reviewed Aug. 4, 2023

    Ipsy is just not as good as it used to be. I've been a longtime subscriber and prices are higher which I could handle if the products were higher quality, but instead they are offering cheaper products. I subscribe to both Glam Bag and the box too, now called BoxyCharm. The products in Boxycharm are cheaper than what they used to be in the glambag plus. If want something like you used to get you have to pay an extra $15.00 for a beauty boost and that's only for 1 item. I don't like that they did away with the beauty bag they used to send with the glambag plus.

    First they went to a drawstring bag which I didn't like and now nothing. Products are poorly packed. If you shop any of the sales you sometimes have a lost package or something completely different. I was also a subscriber to Ipsy Icon Box, I wasn't impressed with the sneak peak products they were showing for it so I cancelled it. And then there's their packaging and shipping dept where everything thing is poorly packed and orders get mixed up and sent to the wrong person.

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    Reviewed July 25, 2023

    Having had a previous subscription, I got an email wanting me back. The first time I canceled, thru their website, I never got an email to continue cancellation and was billed and shipped 2 more cycles. I called and it was canceled over the phone. The rep said it probably went to spam. Fast forward to this go round I decided to cancel because there's really not much for mature skin. I don't wear frosted eye shadow for example. I canceled through their website but this time, I went to my email and emptied my spam. Following directions, I canceled my membership.

    I never got a confirmation email and haven't to date but here is where I almost got scammed. You can no longer speak to a human. Following their directions, I sent the request via Messenger in FB for the social page. I gave my account info and then was told I'd need to verify my bank account. A link. It was a scam link made to look like my bank. Imagine my shock when my bank couldn't verify my account for 6 years.

    The supposed Ipsy CS had us all join one chat. I was asked if my phone was linked to WhatsApp. Another red flag. I refused. They then tried to get me to do a Virtual Unreal test wanting me to open an account and set up like I was to send 300.00 to some foreign name in Uganda. I noped out and said I was going to stop the autopay for my glam bag. I got a new debit card entirely. IPSY sucks for making you jump through ridiculous hoops to cancel. Their deal is you can cancel anytime but they're less than upfront about sealing the deal. Further, there's no way to tell them about fraud such as this. If I ever get another email to come back, it definitely WILL go to spam. Don't trust this company or any other who makes you jump through hoops to cancel.

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    Reviewed July 22, 2023

    I joined with a promise of a surprise gift of a certain amount. The joining was "cancel any time", which I did. Did not receive my gift nor did I receive my money's worth of items. All items was cheap and unnecessary and even damaged beyond use. Don't waste your time or money.

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    Reviewed July 10, 2023

    I have been trying to reach the customer service department for over a year. I have heard no response whatsoever. They do not have customer service over the phone and I have never heard anything back via email. They are more than willing to take my money but not willing at all to speak to their customers.

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    ipsy author review by ConsumerAffairs Research Team

    Ipsy was founded by Michelle Phan, whose YouTube makeup tutorials went viral several years ago. Each month, subscribers receive a Glam Bag with five sample-size or full-size products.

    • Full-size products: Some items in Ipsy’s Glam Bags are full size as opposed to sample size. Customers should be aware that Ipsy does not guarantee any products in the monthly Glam Bag will be full size.

    • Ipsy Offers: Every weekday Ispy begins two flash sales of popular beauty products while supplies last. After products are sold out, consumers can see discount and promo codes to use on the specific brand’s website. Consumers do not need to be a Glam Bag subscriber to order an Ipsy Offer product.

    • Giveaways: Ispy’s website features a sizable selection of giveaways and contests. To enter, consumers must typically post a picture on a specific social platform and use a particular hashtag.

    • Tutorials: The Ipsy website includes videos and other tutorials on using the products included in the monthly Glam Bag. These tutorials are available for both subscribers and non-subscribers.

    • Points: Glam Bag subscribers receive points for staying active on Ipsy’s website and social media pages. Points can be redeemed for free products.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    ipsy Company Information

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