ipsy

I don’t understand why they are attempting to charge my card for a subscription that I cancelled a long time ago, because I never receive the item. Trying to contact them is out of this world. It’s just impossible to speak with someone. When you contact customer service it gives you information to send an email. Ridiculous.

This company is a scam! They like to show good or more expensive product as what they are offering but in reality never ship it out. Or shipping takes forever. I ordered the August box in July, paid for it and even purchased additional add-ons. Now it’s September 6th. They sent me a shipment label back in August 15 which never updated. When I contacted them they sent me an email saying I have to wait. I waited until today to contact them again and they tell me “oops we were sold out so nothing was shipped would you like a refund?” I waited over a month and a half just to get a refund and all they said to me was “oh it must be hard when you don’t get your order when you expect it boohoo”. Don’t waste your time paying for something that may or may not come, it’s better value if you go buy it yourself.

Don't do do it. It's not worth the trouble or the mini trial size things they send. Everything comes late after the holiday they advertise for. Lame. If it Easter they advertise cute easter colors. But you never get to use it for Easter. All they do is ship everything late. Late! One of the worst companies to order from.

I can’t believe it was so hard to cancel. I was only going to stop service for 4-5 months because I wanted to focus on finishing my car loan. The 3 month pause was too short of an option. Because it was such a nightmare to cancel temporarily, I’m not going back in, ever. Numerous times, throughout the cancellation process the prompts are repeated and designed to get you to accidentally select a Pause instead. It’s frustrating to continue telling the company on every page that you don’t want to Pause, only cancel. Even the final step, a link sent to your email to verify that you really, truly, for sure-for sure, want to cancel has you nearly clicking a huge box to Pause instead of Cancel.

I had paused the glam bag for September back in the beginning of August. Instead of not billing me I was billed 9/1 for Oct bag! WTH! I didn't want to be billed! That glambot is worthless. No humans to talk to!

I tried out this subscription service due to a friend's recommendation. What an awful experience. I am in month 3 of them sending me "Icon Bags" after I cancelled my subscription 2 months ago. There is no number to call, no way to get help beyond a "Glam Bot" chat service that is literally worthless. The instructions they gave me did not work, the links they directed me to click on were not there, and my membership shows inactive, but here comes another worthless bag of teeny-bopper makeup that I will never use. Do not fall prey to their trap! There is NO customer service. NONE. You will be stuck, like me, spending hour after hour trying to get out of their web.

Ipsy is just not as good as it used to be. I've been a longtime subscriber and prices are higher which I could handle if the products were higher quality, but instead they are offering cheaper products. I subscribe to both Glam Bag and the box too, now called BoxyCharm. The products in Boxycharm are cheaper than what they used to be in the glambag plus. If want something like you used to get you have to pay an extra $15.00 for a beauty boost and that's only for 1 item. I don't like that they did away with the beauty bag they used to send with the glambag plus.

Having had a previous subscription, I got an email wanting me back. The first time I canceled, thru their website, I never got an email to continue cancellation and was billed and shipped 2 more cycles. I called and it was canceled over the phone. The rep said it probably went to spam. Fast forward to this go round I decided to cancel because there's really not much for mature skin. I don't wear frosted eye shadow for example. I canceled through their website but this time, I went to my email and emptied my spam. Following directions, I canceled my membership.

I joined with a promise of a surprise gift of a certain amount. The joining was "cancel any time", which I did. Did not receive my gift nor did I receive my money's worth of items. All items was cheap and unnecessary and even damaged beyond use. Don't waste your time or money.

I have been trying to reach the customer service department for over a year. I have heard no response whatsoever. They do not have customer service over the phone and I have never heard anything back via email. They are more than willing to take my money but not willing at all to speak to their customers.