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Last updated: March 17, 2017

29 ipsy Consumer Reviews and Complaints

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Verified Reviewer
Original review: March 17, 2017

I enjoy it very much and only have used the service of ipsy once I have friends who subscribe every month and they love getting new fresh products in their mail box. The quality is great and variety is also always changing. I would recommend this to anyone who does not have time to shop or has better things to do with their time.

Verified Reviewer
Original review: March 16, 2017

I love ipsy. Okay some great products and I enjoy getting surprised every month for what they sent. They got a lot of different makeup products. I need to get back and go with them again.

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Verified Reviewer
Original review: March 15, 2017

Ipsy is like having a birthday present delivered each month. The cost of it is moderate. I always think that it's worth the ten dollars when I get the bag in the mail. The only disappointing thing I could say would be hand lotion gets old. Give me colors and new things to try. I have found my most favorite concealer and blush through ipsy. So that being said, I think it's worth the money.

Verified Reviewer
Original review: March 14, 2017

Ipsy does an amazing job with packaging their boxes beautifully and I feel that they are personalized. We always feel like we are receiving a special treat just for us in the mail. I always feel each month as though Ipsy has spent time choosing specific beauty items that I, as a mom of 6 teenage daughters, would use to pamper myself with. We have been so thankful to subscribe with them. I was able to try out products that I never would be able to afford normally and to know that they were high quality. I then was able to purchase a few regular size products for gifts for my daughters.

Verified Reviewer
Original review: March 12, 2017

Ipsy was a good value purchase. They have good stuff with make ups that you could get in store later on. They know your style and would send stuff that would look good on you. I would recommend their shipping and delivery. I look forward every month for their products. They are very consistent in delivering and have never failed me. I am very happy with their sample quality. They send stuff from high end cosmetic brands and see it as a whole. Every product compliments each other. I like that they have some kind of a survey in their site about yourself and your make up preferences. They would then base the products they send on the questions you answered.

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Verified Reviewer
Original review: March 11, 2017

I like the quality of ipsy products. However, it would be nice to have some selection choice. Normally 1-2 pieces of quality makeup than sample size skin care products .

Verified Reviewer
Original review: March 10, 2017

I liked ipsy, but I kept receiving the same make up brushes and similar product. But on a good note I did get to experience some new product and hear of new products.

Verified Reviewer
Original review: March 8, 2017

I enjoy my ipsy bag every month but don't feel like it is always tailored to my preferences and I tend to get some brands I have said I do not want.

Verified Reviewer
Original review: March 7, 2017

You get what you pay for. I love the value of the products, very useful and each item is of good quality. Good brands too, and each item is a different brand. I love how they change it up each month. Each size is full-size and not samples and allows for multiple use. Fast shipping as well. Love the bag it comes in that can be reused for other things, makes a great makeup bag, and each month is a different bag all with cute designs. I can rate my samples each month and allows me to choose stuff more personal and the items each, it personalizes to my skin tone and what matches my likes. I will continue to be a long-time customer.

Verified Reviewer
Original review: March 6, 2017

The box is $10 a month with free shipping. It is worth it because you get 5 products for that $10. You are able to try products before you commit to buying them for a great price. The products are mostly full size. If you fill out the profile you will get things you will love. Everything I got was worth way more than the $10 I was charged for that month's Ipsy. The profile and quizzes were easy to fill out. They do select products based on what you fill out. It is worth it to take the time and fill out the profile with your specific likes and dislikes. Ipsy is supposed to be there by the 15th of each month. The first month it was on time. After that it was late, or lost. I had product stolen from one shipment. They did replace it though.

Verified Reviewer
Original review: March 5, 2017

You get anywhere from about 5 to 6 items in your ipsy bag, they come in a reusable makeup bag that changes every month. You sometimes even get full size products in it. It is definitely worth the money. You get deluxe samples sizes in each bag. The sample can last you a long time if you use it the right way. You get unique makeup that I have never tried before and love now that I got to sample it first. You take a quiz when you sign up that determines what quality and colors will go good with you. You can retake the quiz as many times as you want to get the perfect match. Shipping usually takes about 2 weeks to get. But once they shipped it, they will send you a tracking number so you can track your item. I've only ever lost 1 bag in the 2 years I had them.

Verified Reviewer
Original review: March 4, 2017

For $10 you get a variety of makeup sent to your door. It is usually sample or trial size products, but you sometimes get full size products as well. You also get permanent products such as brushes, tweezers, etc. The samples are high quality products that provide good coverage. They are tailored to my individual needs based on the profile that I set up. The online profile that I completed when I initially signed up was easy to complete. It asked me questions about my skin and hair tones, color, textures, etc. in order to personalize the products I receive. I receive a package once a month. The product comes in a stylish makeup bag, placed inside a pink packaging envelope. I always receive an email letting me know it has been shipped, and then I just keep an eye out for my pink package!

Verified Reviewer
Original review: March 3, 2017

Ipsy has a great value of stuff in there. It's not that expensive and it's a great deal. The shipping is always great, fast and easy. It always comes on time and never late. I don't have to worry about it at all. They are always full size and in great condition. Always sends a different one every month so you get a great variety of everything. It's good quality makeup. I love how they are all personalized to each other. Not everyone is the same. It always matches your taste and wants. I love them a lot.

Verified Reviewer
Original review: March 2, 2017

The ipsy box always come with good stuff that is needed. It's nice to be able to try it out before investing in a full size. It's affordable. Shipping is always fast and prompt and I don't pay too much for it. Packaging is also done well. The quality of the sample box is always high, I'm never disappointment. The sample size is big enough to really being able to decide if you like it enough. My experience personalizing the samples have been a good experience. I always get what I want.

Verified Reviewer
Original review: Feb. 28, 2017

This box is very valuable. Includes makeup I like and enjoy using such as beauty supplies a lot people would good and use. I loved this box and highly recommend it. My box included mascara, eyeliner, blush, lipstick, lip gloss, eyeshadow, and primer... very good, everyday products that everyone uses on a daily basis. Packaging was shipped reasonably and in nice packaging. It shipped very quick. It was actually very inexpensive to ship very good, but I loved the shipping and delivery. However, there is not very many personalization options that I could choose. This is the only thing that I would recommend be changed about ipsy.

Verified Reviewer
Original review: Feb. 27, 2017

You get a cute makeup bag that's worth about $5 so with it including makeup, it's worth it. Sometimes you get real sized things and not just samples. Also, they let you go on the site and personalize what you like and what you will use, sometimes you will get items in your bag that you normally won't use, just try it anyways, you may like it. I'm very happy with the samples. They are always good quality items, and never are the samples too small. They are just right, I normally like at least 3 of the 5 items I'll get. And the packaging is always good. The only issue is sometimes I get my shipment late. I would say they need to fix that part and then it will be better.

Verified Reviewer
Original review: Feb. 15, 2017

There has never been a time that I didn't love something in my Monthly Make Up Bag from Ipsy! The way that they determine what kind of products you receive is such a wonderful concept. Ipsy asks you questions to figure out what will suit your interests better. From choosing what type of style you typically wear, to what skin tone you have. Ipsy adjusts your Make Up Bag based on your preferences and style. This is an awesome way to try brands you've always wanted to try as well as brands you've never heard of before! The bags are useful within themselves.

The designs Ipsy comes up with are just beautiful! I now have more travel makeup bags than I can count and that is not a bad thing! The pricing for this amazing makeup jackpot is ten dollars a month! That is more than doable! Especially when you get four sample size products and one full size! They also have a points system so when you continue to use them every month, you can purchase full size products with your points! Overall, this is a wonderful deal for anyone who wants to continue to try new brands of makeup and expand their collection!

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Verified Reviewer
Original review: Feb. 7, 2017

The products are a great trial size and I like that it is a mix of high-end and drugstore. The samples can be a hit and miss for me but often it is a hit. I can't find some of these samples everywhere which is a great thing. I do appreciate that they have the best products to try out and most of the samples that I receive are useful. However, the sampling personalization could be better. For $10 a month I appreciate that the subscription comes with makeup bags every month. I like that the shipping is decorated as well and that they take the time to make the packaging efficient and look great.

Verified Reviewer
Original review: Feb. 5, 2017

Great sample box. I love ipsy bags, I've have it for more than 2 years. Very versatile and every bag comes with a little reusable makeup bag, and for $10 pretty good deal. Plus you get 5 items which can include makeup or face treatments. Free shipping and delivery is not the quickest but is not terrible. You get it within the same week they ship it so that's a plus. It comes in a nice pink envelope so it's a nice gift for you. Some samples are full size some are small but you can't complain. You get awesome makeup samples before buying a full size and not liking it. Every month you get a new bag and makeup. Some are enough to even use more than 10 times.

Verified Reviewer
Original review: Feb. 4, 2017

They have a good brand and a lot of good products that they put into their bags every month. The items have always been in my mailbox when they said it was going to get there. It's a good quality and I enjoy getting them every month to try out the samples that they give. I would love it if I had the option to personalize it with my name or with my daughter's name so that I could give it to her for christmas or for her birthday. Or so I can hold onto it and give it to her when she gets older.

Verified Reviewer
Original review: Feb. 3, 2017

I've gotten a very good deal of stuff in each box and the makeup bags alone are a good value. Nail polish, mascara, lip liner and lip gloss. The makeup itself has been great, has good color choices and quality and I've had no adverse reactions to any of the products. Also, I love how they pick the colors for me by matching my profile and skin and hair color. I was also able to pick my favorite types of products and the ones I use regularly. The bags they come in are super cute and each month is a new bag. However, the first box I order was returned by post office saying no such address, but Ipsy was very understanding and immediately reshipped the package at no cost to me.

Verified Reviewer
Original review: Feb. 2, 2017

The box has great items that come with it and can be used anytime. It has different samples of beauty items that I wanted to try and in all sizes. Also, it was shipped on time and I received them on time as well with all contents in great condition. It's a great value for the money and I recommend to anyone who wants to try the box samples.

Verified Reviewer
Original review: Feb. 1, 2017

The samples are awesome. The colors are beautiful and I would love for everybody to try it out. It is worth the money. It comes with everything that you need and can use. The shipping is also good. It doesn't take long for the product to come here. I will get them again. My daughter loves them and also uses them.

Verified Reviewer
Original review: Jan. 28, 2017

10.00 and their five items and a beauty bag is a great deal. Plus always nice to get mail. The bags are a great material. Can't wait to get my next one. I'm never really too positive when Mynah will come and at times you hear others get theirs a week before mine. But the free shipping is nice so can't really complain. Some items, I am not always sure what they are used for. Maybe send tips or instructions on the samples so I can learn how to use them. I'm pretty new to this whole make up thing. You do take a quiz to help them with what you receive. But I am not sure if they always follow it. And instead if they have a lot of one sample you get it type of thing.

Verified Reviewer
Original review: Jan. 27, 2017

The box arrived within the estimated time given. It shipped that week and was there the following Tuesday. The package was adequate size and all items were properly secured. It had a few new shades of makeup I didn't have yet and was name brand make-up. Five different items, one mascara, 2 eyeliners, and eyeshadow in 2 shades. Overall, happy with the purchase but I think we should have a better selection of choices, not just a few random options. You should be able to select each individual item in your box. Would recommend Ipsy.

Verified Reviewer
Original review: Jan. 26, 2017

They had a wide variety of things to choose from and provided very good detail of each item before choosing to put it in your box. Picking each item was easy. Customer service knew what they were doing. They were very professional and solved any issues right away. Shipping was very fast. They provided tracking that was accurate and updated on a daily basis. Never once did I have an issue with shipping. The boxes were affordable and contained high quality products. You received a variety of different samples so you were able to test many different products and they were good size.

Verified Reviewer
Original review: Jan. 25, 2017

The shipping and delivery was good but I was expecting full sized products and not samples. I only ordered one box but I am thinking of ordering off the site instead of the samples I got. The box it came in was sturdy looking. I liked some of the samples but not all of them, and I wish it was more straightforward about the fact that it was samples and not full products. Also, it was not all that personal. Maybe they could let the customers pick the samples or offer full sized products instead of tiny samples. Other than that it was cute and perfect for me so I can figure out what I would like to buy in a regular size.

Verified Reviewer
Original review: Jan. 24, 2017

The samples I received were very nice quality, most from brands I've never been able to afford. They were high end items with pleasant smells and worked well. Overall happy with the value, but I feel like it could be better. Got all sample products when they tell you you'll get full sized. They give you options to select what you would and wouldn't like, but you still get the same thing as everyone else. Seems pretty pointless to choose what you want if they just send you what they want anyways. It's not always worth the money. Box arrived fairly quickly & safely. Nothing was damaged. Bubble material was more than enough to protect the contents and the packaging was pretty cute as well.

Verified Reviewer
Original review: Jan. 23, 2017

It's only ten dollars a month and you get 5 products. I love getting the makeup brushes and the lipsticks are awesome. The sample quality is great! Sometimes the samples are full size and even when they're not it's a very generous size. They definitely last more than one use. You get to pick what type of stuff you want to get so you don't pay for a bunch of stuff that you'll never use. The stuff you get is great quality and really cool. The shipping is very fast. They send you an email with a tracking number every month so you can keep up with where it is and when you will get it. Makes you feel very secure knowing what's going on.

ipsy expert review by ConsumerAffairs

Ipsy was founded by Michelle Phan, whose YouTube makeup tutorials went viral several years ago. Each month, subscribers receive a Glam Bag with five sample-size or full-size products.

  • Full-size products: Some items in Ipsy’s Glam Bags are full size as opposed to sample size. Customers should be aware that Ipsy does not guarantee any products in the monthly Glam Bag will be full size.

  • Ipsy Offers: Every weekday Ispy begins two flash sales of popular beauty products while supplies last. After products are sold out, consumers can see discount and promo codes to use on the specific brand’s website. Consumers do not need to be a Glam Bag subscriber to order an Ipsy Offer product.

  • Giveaways: Ispy’s website features a sizable selection of giveaways and contests. To enter, consumers must typically post a picture on a specific social platform and use a particular hashtag.

  • Tutorials: The Ipsy website includes videos and other tutorials on using the products included in the monthly Glam Bag. These tutorials are available for both subscribers and non-subscribers.

  • Points: Glam Bag subscribers receive points for staying active on Ipsy’s website and social media pages. Points can be redeemed for free products.

  • Best for: Ipsy has subscription bags for women and is best for makeup lovers, selective consumers and budget-conscious consumers.

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