FOLLOW US
Hulu
Hulu
Overall Satisfaction Rating
2.93/5
  • 5 stars
    86
  • 4 stars
    57
  • 3 stars
    43
  • 2 stars
    34
  • 1 stars
    152
Based on 372 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Hulu

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Hulu
Be in the know

Get trending consumer news and recalls

Thanks

Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more

339 Hulu Consumer Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 10
Rated with 4 stars
Verified Reviewer
Original review: Aug. 14, 2019

To start, I think the catch with this is not specifying the problem you are having, in order to try to fix it, in the same time period you decide you want to cancel the subscription (and if you purchased it recently enough, even have it refunded). I decided to test out Hulu yesterday and paid for a subscription, but immediately when I first went to watch any videos, and even one I tried to load today, there were so many ads. I had to turn my ad-blocker on because I had toggled it off before that, but for a paid subscription, they still showed ads. I know they're considered commercials, but the fact that my ad-blocker skipped through them for me implies they still give enough information to the ad-blocker to know how to skip through it...aka block it.

Today, all day, they have had errors with an update for many many people apparently, and I was affected too. I likely would have tried Hulu for more than 36 hours had this not occurred. The catch is, since I decided to simply cancel the subscription, and after seeing it only cancelled recurring subscriptions, contacted support, I was able to see about completely cancelling the account and even getting a refund due to how short a time I had tried the service as paid.

The customer support person I spoke with had no issue with it, didn't try to bribe me into keeping the subscription, and just made sure to clarify a few things to make sure my account hadn't been stolen and that I was sure about the decision. (Specifically: "To do this, can you tell me your email and your billing zipcode?" and "Just to confirm, are you sure about closing the account?") This service has been the easiest service I've ever tried with the customer support. Other reviews say otherwise, but for context, my request for the support chat was specifically directed at fully cancelling and refunding the account and subscription.

View more
Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 19, 2019

We watch streaming services mostly because there are no advertising interruptions. And they have the shows we mostly want to watch. We do wish they had more TV Shows from the 1950s 1960s 1970s. We like the older TV shows because they offer better morals and social skills. And better written scripts for the actors. The only thing Today's Shows seems to offer are better CGI Computer Graphic Integration & higher resolution. We could do without the social engineering / political views from the Left. We could use a better rating system for our children. Many Directors / Producers / Writers seem to think that graphic violence, sexual content, and bad language can make up for their lack of creativity.

20 people found this review helpful
Not sure how to choose?

Get expert buying tips about Streaming Services and Devices delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rated with 4 stars
Verified Reviewer
Original review: Feb. 10, 2019

I use my laptop to watch everything, I no longer have a working TV. I like the fact a lot of what I watch is on Hulu and I also have HBO through them. Even with my gripes I most likely will continue to use Hulu. The new interface on Hulu is terrible, my TV shows are not aligned properly, the series I continue to watch are not grouped together and I have to look down my long list to see if there is a show to watch if I watched. At times it says I watched yet says I have x amount I did not watch, when I am actually up to date.

I have called them a few times and they are aware of the problem but it's never fixed and it's been about a year maybe longer. I have it set so it doesn't go to the next show, it tends to show me programs I have already seen and I am up to date on shows and movies not on my list. If you have an old pc and or your internet is slow, you will have problems watching. It seems their standards are higher than other platforms like Netflix.

View more
5 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 25, 2019

I’m reading these reviews stating they are still getting ads on their no ad subscription. If people take the time to research the product they are buying Hulu clearly states some series will have limited ads. I have watched a ton of shows and still have not come across one with ads. Obviously if you are watching a show live with Hulu live there are going to be ads, realistically how could there not be ads. I am not swayed by the poor reviews because by researching any product, you know what you are getting. Paying around $50 a month is much cheaper than what cable or DirecTV charge! Very happy with Hulu no ads. Will be upgrading to live soon.

6 people found this review helpful
Rated with 4 stars
profile pic of the author
Verified Reviewer
Original review: Dec. 17, 2018

My situation is unique that I receive Xfinity with my HOA but I did not want cords all over my house. So I chose Hulu with most of the bells and whistles for $64 per month. It served it's purpose because most channel apps did not link with Xfinity. Two years later Xfinity has its own app and most channel with their independent app do link now. So Hulu is no longer cost effective for my home. Keep in mind that when you sign up for commercial free with Hulu; very few shows are commercial free and DVR shows you have to fast forward through them. If you don't have cable then Hulu is an excellent service.

If you have their live TV add on you can use them as a TV provider for a lot of channel apps. If you do have cable it's not worth the cost. Xfinity's app does not count against your usage on the wifi (if you have Xfinity as your internet provider). If you use Hulu and have 4 adults you will need to pay extra for unlimited streaming with your WiFi service. I highly recommend Hulu for anyone who does not have cable. But if you have cable and just don't want the cords, just use the independent apps. I cancelled Hulu, Netflix, and CBS all access and am saving almost $100 per month.

View more
10 people found this review helpful
How do I know I can trust these reviews about Hulu?
  • 1,938,716 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 1 star
Verified Reviewer
Original review: Aug. 22, 2019

I am very unhappy with the amount of ads Hulu has. You have to pay for it and it shows 30-80 second ads throughout each episode??? No thank you. I will never be using Hulu again. 0/10 would never recommend to anyone. It's not like Hulu is the only place you can get these shows, so I have no idea why they're acting like they're the best. Netflix is a thousand times better and doesn't have half of the ads that Hulu has.

Be the first one to find this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Aug. 15, 2019

So I signed up for Hulu plus live TV using a Fire Stick. The streaming was horrible so I check to see what else I could use to stream Hulu and found out I can use Xbox 360 so I tried it and to my amazement it works perfectly beautiful picture on live TV and on demand. So before you blame Hulu try using a different streaming device. It really worked for me.

Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 8, 2019

I was so happy to cut the cord with Comcast and, at first, Hulu seemed to fulfill my watching needs. I tend to watch live TV in the morning and in the evening, to get the day's news. The first month or so was OK, but then it went WAY downhill. Now attempting to watch a half-hour show induces low-grade ADHD. It cuts out every 20 seconds or so. Prime works fine, Netflix works fine, all other apps work fine. And your customer service is the worst.

Four months into my subscription I called customer support, and this conversation is what soured me on Hulu. The rep was combative, and asked that I take time out from my work day to investigate my internet speed, claiming that it was most likely a buffering problem on my end. I have Comcast high-speed internet, and no buffering issues with any other app. She was rude, defensive, and unhelpful. If you're going to subject us to support people in a cubicle reading off a screen, at least find some with manners.

View more
5 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Aug. 7, 2019

I was in love with Hulu when I first signed up. So glad to be rid of cable. But they suck now. I don't know what happened (Disney takeover?) but their service is nothing but trouble now. And their customer service doesn't even care. They hardly tried to keep this customer so I'm gone. Prolly gonna try Youtube Tv now.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 6, 2019

Hulu cuts out, usually sports channels at least once a night, don't waste your money on this service. There are times where I need to shut the TV off for several minutes, as well as their customer service tells me to reboot my internet provider (modem) WHY SHOULD I have to reboot my modem 2-3 times a week to watch my local sports team????? SAVE YOUR MONEY subscribe somewhere OTHER than Hulu.

6 people found this review helpful
Loading more reviews...

Hulu expert review by Jonathan Trout

Hulu is headquartered in Los Angeles and is owned by The Walt Disney Company, 21st Century Fox, Comcast and Time Warner. You can watch current and past TV shows from its owners’ networks and content partners. It recently started offering a live TV streaming monthly subscription.

  • Hulu limited: Hulu’s limited package costs $7.99 per month. Limited means you’ll have to sit through short commercials throughout the shows you’re streaming. You have unlimited access to the Hulu streaming library where you can watch full seasons of past and current shows, movies, kids shows and Hulu Original shows. You can also choose add-ons such as HBO, Cinemax and Showtime.

  • Hulu regular: For $11.99 per month, you can get commercial-free streaming; however, the fine print states some shows will still show commercials due to streaming rights. You still get everything the Hulu limited plan offers in addition to your commercial free (or almost commercial free) streaming.

  • Hulu with live TV: Hulu with live TV gives you all of the benefits of a regular Hulu subscription plus live TV. Stream over 50 live and on-demand channels including popular news, sports and entertainment. You can choose add-ons like a cloud DVR and the ability to watch content on unlimited screens. A live TV subscription is $39.99 per month.

  • No commitment: Hulu’s TV and movie streaming packages give you a 30-day free trial, and their live TV package gives you a seven-day free trial. After your trial is up, your monthly payments begin, but you can cancel online at any time.

  • Supported devices: Stream Hulu on smart TVs, Apple TV 4th generation, Apple iPhone and iPad, Android phones and tablets, Xbox One, Amazon Fire TV and TV Stick and Chromecast.

  • Multiple devices: You can stream from up to two devices at once with Hulu’s plans.

  • Best for: people wanting access to past and current TV shows and movies, as well as a live TV option.

Profile picture of Jonathan Trout
Jonathan Trout ConsumerAffairs Research Team

As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

Hulu Company Information

Company Name:
Hulu
Website:
www.hulu.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!