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So we have been customers of Hulu for a decade. One constant complaint is how it stops working in the middle of watching a show, and then errors out for a day then you can watch again. The most recent is this damn change of now if you don't want to watch commercials of which was not part of the streaming till now, just another way to charge more money. So when we could watch a show or movie without commercials for 9.95 now it includes commercials for 14.95 and without 19.95. WTF. Always something. Netflix yea they increased pricing but still no commercials, and more users allowed to use. I guess maybe it's to pay for the shows and movies they are making now. I wasn't asked for this. After a decade won't be renewing my subscription. Ain't like they miss my money and sure they don't care about this review. Funny thing is most the reviews are bad.
I've had Hulu now for several months and am EXTREMELY dissatisfied with them. I had switched over from YouTubeTV because Hulu has Lifetime and YTTV did not. Hulu does not let me delete shows/episodes that I've watched, does not always record shows I have set to record and, lastly, it stops recording 30-60 seconds before the end of the show so I miss the endings many times. It's really annoying to have to go through each show/episode to see if I've already seen it. I've called numerous times and all I get is the standard reply each time: "Hulu is aware of these issues and the IT Dept. is working on it." C'mon now.... I called over a month ago the first time to complain. It shouldn't take a month/months to resolve these issues.... And then, on top of that, to charge full price for lousy streaming service. I'm canceling service and going back to YTTV.
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Very poor streaming service. It doesn't allow you to delete recordings which is an ongoing issue, it crashes constantly which is Hulu as when we watch something else it doesn't crash. It doesn't record when you set it. Overall, a waste of money.
Hulu TV is crap. Had for 7 months and it but will not let you delete TV programs, I have over 30 recordings stuck that will not delete, programs that I didn't even record. There's no support help or contact number. It's so bad that they should refund people paid fees.
I usually don't write reviews but I feel that with Hulu I need to and have to because Hulu does not care about their customers. All they care about is... "Hulu ad revenue amounted to $2.7 billion in 2021. Hulu average revenue per user (ARPU) is $87.92 as of Q3 2022. Hulu has 46.2 million paid subscribers as of Q3 2022". If I could give Hulu Live a -zero I would. This is the absolute worse, horrible user experience I've EVER come across. I'll break it down:
2. You set to record "New Only" it records "new & reruns"
3. Not able to delete from "Recordings". I've tried everything but nothing works.
4. Recorded Shows: I can't watch A LOT of my recorded shows. I get a message saying "This recording is not available".
I'm going to back to Verizon Fios because although is a bit pricier, I don't experience all of the above. Hulu looks out for themselves and they don't care about their customers and why should they? Service and customer experience is atrocious but still they had "46.2 million paid subscribers as of Q3 2022".
iPad can’t stream movies from iPhone hotspot. Complain too many times. Customer service is the worst of any I have ever experienced. Waited 45 minutes twice. First call disconnected, Second call I gave up. I hate this kind of treatment. Really just beat up the complainers. Glad they are losing money now. No more ** hellholes for me. 2 hours wasted. This is the third time in 3 months. Guess I’m the fool for trying. ** company.
I have had hulu since 2009 and it constantly has glitches. You have to uninstall reinstall you'll be watching a movie. Then you get to see the hourglass spinning spinning spinning then it cuts. I've had issues on my cell phones my roku and my firestick. They have good movies but honestly it's not worth the hassle you're constantly having to restart your movie exit the app and then you get to restart whatever your watching from the beginning. If you try to fast forward or rewind a show it kicks you out and you have to start show over. Too many glitches for how many years this app has been around!
My Roku account was hacked and a bunch of unauthorized charges were taken from my checking account. I called Roku and they refunded everything except Hulu advising that I need to call Hulu to get refunded. Keep in mind I cancelled Hulu more than 3 months ago. Someone ordered Hulu through a Roku account that isn't mine but somehow got my debit card info. I called Hulu and they will not refund ANY of my money as I am not able to give them the information from the "FAKE" account. If I got hacked then how in the world would I know that info???? I even asked them to take off my credit card and I can verify the card number and they still wouldn't help. This company doesn't care about people...just money. They don't care if it's fraud as long as they are making money. Unreal...
Despite currently offering Hulu for an additional $2 per month with Disney Plus, I am not eligible because I prepaid a Disney annual subscription. I declined to subscribe for $7.99, and I also cancelled Disney. Consumers are watching.
Hulu has been around since 2008. That is 15 years! I repeat - FIFTEEN! You would think that would have been enough time to fix the streaming problems, but no! It takes over an hour to watch an episode! Hulu skips, pauses, redirects, freezes and loses more connection than any other network I have ever experienced. This is getting really aggravating! There are so many options to watch on this network and I am unable to enjoy them most of the time because of the above listed problems! Why haven’t you all fixed this yet? Good grief!
Hulu author review by Jonathan Trout
Hulu is headquartered in Los Angeles and is owned by The Walt Disney Company, 21st Century Fox, Comcast and Time Warner. You can watch current and past TV shows from its owners’ networks and content partners. It recently started offering a live TV streaming monthly subscription.
Hulu limited: Hulu’s limited package costs $7.99 per month. Limited means you’ll have to sit through short commercials throughout the shows you’re streaming. You have unlimited access to the Hulu streaming library where you can watch full seasons of past and current shows, movies, kids shows and Hulu Original shows. You can also choose add-ons such as HBO, Cinemax and Showtime.
Hulu regular: For $11.99 per month, you can get commercial-free streaming; however, the fine print states some shows will still show commercials due to streaming rights. You still get everything the Hulu limited plan offers in addition to your commercial free (or almost commercial free) streaming.
Hulu with live TV: Hulu with live TV gives you all of the benefits of a regular Hulu subscription plus live TV. Stream over 50 live and on-demand channels including popular news, sports and entertainment. You can choose add-ons like a cloud DVR and the ability to watch content on unlimited screens. A live TV subscription is $39.99 per month.
No commitment: Hulu’s TV and movie streaming packages give you a 30-day free trial, and their live TV package gives you a seven-day free trial. After your trial is up, your monthly payments begin, but you can cancel online at any time.
Supported devices: Stream Hulu on smart TVs, Apple TV 4th generation, Apple iPhone and iPad, Android phones and tablets, Xbox One, Amazon Fire TV and TV Stick and Chromecast.
Multiple devices: You can stream from up to two devices at once with Hulu’s plans.
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