Consumer Complaints and Reviews
I was just looking at my mails when I saw something popping up that I will get an iPad (that was on the 7th of February), but I have to buy two products. So I click on it to see which product and what the cost was. I saw an Eyepothesis product (it was an eye cream) and surprisingly, it was as good as free because it was only $1.00 and the delivery cost was $3.88 or something. The second product was a teeth whitening product (the same price too).
So I put my information in and I was shocked to find out that before I received anything from them, I was already charged $99.97 on the 28th and up to now I have not received any products from them - not the trial product and not the paid product. I have decided I won't rest until justice prevails because I realized that they do that a lot and they get away with it because clients become tired of calling without any results. But I won't let them get away with that because it is just a scam. They will continue to do it until somebody stands up for their rights.
On March 10, 2013, I received an advertisement link on Facebook: "Get $450 Cosco gift card. To claim the voucher, you need to buy two products/services." I bought an eye cream sample from Eyepothesis for US$1.03 plus a $3.87 shipping fee. On March 25, I received an eye cream that was bad quality. On March 30, I got a call from a delivery company that I was sent something from Eyepothesis. They said that I had to confirm my address for a product, but I refused. I then called Eyepothesis to cancel my account and also called my bank to stop any payments to Eyepothesis. Now, I got my bank statement on March 10 and 12, and they charged me CA$1.03 and CA$3.87. On March 18, they charged me CA$99.09. I called Eyepothesis for a refund, they refused. They said that I cancelled my account on a trial period and so I did not deserve a refund. This was clearly a scam. Please do not purchase any of their products.
I tried their trial offer and called to cancel within the trial period. When I got my credit card statement, there was a charge for $94.31 on it. I called Eyepothesis right away and was told I did not call and cancel it. I told them I had and they said I didn't. The gal said she would take $45 off of my card. I told her that wasn't even half. She said that was the best she could do. She also said they had sent another one that had been charged to my card. I told her I didn't want it. She said I would need to return it within 2 weeks to get credit for it and I haven't even gotten it yet. I told her I would just refuse it and send it back. She told me that I couldn't do that. I have to go through certain steps and have to pay for the return postage.
I called my credit card company immediately and told them not to let anything more from them go through. She told me that they had charged $105 something to my account today just before I called. I cancelled my card so they can't send anything more to it. I called Eyepothesis twice because there was such poor reception both times. I would not recommend them to anyone. The only reason I had signed up to try them was supposedly to get a $100 Walmart gift card for trying so many offers from places. I sure learned my lesson on that and will never do it again. All the other places cancelled my order right away. I did not care for the gals I talked to either. I also have not been able to get on to the website to claim my gift card from Walmart. Also, I tried emailing Eyepothesis and their email would not open up either. Do not do any business with them unless you want to get ripped off.
I tried to cancel: website not working; phones not available 24/7 as they advertise. Cancellation period is valid only after they charge your credit card $94, which they did 1 month ago, and I still don't have the product.
Eyepothesis Free Trials on MSN - I took a free trial of their eye skin serum for my marketing on my website to help them market their product and then they called and charged me shipping. I received the product and then they started charging my credit card $90.66 per month after I called and cancelled the monthly billing. I had to acquire the product in order to market this for them and then they said it is nonrefundable after 30 days when I had it about 20 days and they sneak a charge on my credit card. There is no way I will market this company. They are defrauding people and the product is crap, no more than a lousy $3.99 face or hand cream.
How do I know I can trust these reviews about Eyepothesis.com?
- 609,949 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I was on Walmart.com attempting to get the $100 gift card by answering a few surveys and I picked out items of which some cost $1 or so and giving opinion on it. Some said to sign up to do online shopper writing opinion. They asked for credit card info to pay a small fee for samples, then I would receive gift card. After 20+ minutes, I knew it was a scam. I didn't finish doing all that was asked. I removed my information or so I thought. In January, I was checking to see if my child support money was on my card; I discovered unauthorized purchase for $78.41. I called my card, notified customer service about the charge. They gave me the merchant's name, Eyepothesis, & number to try to have them return my money. They rudely told me that since I never called and canceled my order/account & returned the unused product, I was charged full price.
I never asked for an account or product which also I never received. The rude rep said it was mailed over a month or more and since I failed to follow their instructions, I was at fault. She said, "We already closed your account so no further charges will be due." She was like dumb as hell. "I didn't get or want or know you existed until you stole my credit card information & stole my money. I want it back." "It's too late since you closed your account." Yeah, account; I never started a product. I never asked or received it & the money I didn't pay you. You decided to take, steal & apparently lie & you are a so-called business.
I asked for a manager/supervisor there. "They're not here but I will have them contact you," she said. Then she hung up. I sent an email trying to find someone willing to investigate & correct unauthorized use of my personal information. Someone replied, gave me the same ridiculous statement & assured me that no further charges will be applied to my card.
Customers purchasing Eyepothesis through an incentive website (qualifying for, as an example, a free iPod through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift. This is the disclaimer they post in an email when you receive the order confirmation. This is my response to Eyepothesis: "As far as I am concerned, the bogus offer that was on Facebook about my receiving two free tickets from Southwest Airlines if I bought two of the products listed (Eyepothesis being one) was a deceptive business practice. I am cancelling my order from you out of principle and I am very dissatisfied. If I receive the order, I will return it unopened!"
I ordered a trial for like $3 plus shipping and then I was charged $78! They then said they didn't make trials and so I was charged, and since I didn't cancel my order within 7 days, I was stuck with it! I don't give a crap how amazing your product is. Your bad business tactics of ripping people off will catch up! I'm never buying from this company again. The customer service was horrible. Forget this crap. Plus the representative I spoke with was very rude. I kept explaining to him that I never received an email, etc. Scam scam scam scam scam, did I mention scam! It will all catch up with them!
Within 30 minutes of ordering, I attempted to cancel. I was told my order was not in the system and that it may take 2-3 for it to show up. I can't cancel until their system shows an order. I call every day to check, but it’s not in the system yet. I try the website for contact info. I called the 24/7 number. It’s just a recording and there is no real person to help. I sent an email, but no response. The mailman delivers the product which was shipped the day I ordered it by the postmark, but yet I'm told there is no order in the system. Bottom line, it’s a terrible company with highly questionable tactics. It cost me $4.09 for the trial and another $5.00 to return the product. They’re liars, thieves, and scoundrels of the highest degree. Please ladies, don't be so vain. Their product is crap and their ethics deplorable. Do not buy even the trial size. Don’t do it!
I found this company through a survey site and ordered trial products for like a $1. I did three of these, and now, I have been charged before my trial time. So they ended up charging me $35, $29, and $25 so far. What can I do? I told them I was going to file a complaint. They just did not care. Please stop them before they can keep stealing from people!
I signed up for a trial package from Eyepothesis, which is a cosmetic company. When the trial never arrived, I went online and cancelled the account on 09/04/2012. On 10/03/2012, they took $78.41 out of my account, which caused checks to bounce. When I called them, I spoke with 2 different representatives, who said that because I didn't send back the package, they charged me. I explained over and over that I didn't have a package to send. They said they could refund me $45.00 and re-ship the package. I told them that I no longer want the package, that I don't want to do business with them at all but they wouldn't process the refund. They also refused to put a supervisor on the phone.
I have never heard of this company nor have I ever ordered from this company and never received anything from this company, yet I have been being charged a reoccurring charge of over $80.00 since June which just showed up in September on my bank statements! Needless to say, I had to contact my bank and have my bank card stopped and get a new one. I order things from the internet, but not this. Today, for some reason 3 boxes appeared on my doorstep. I opened one and it was a product called Eyepothesis. I am returning them to the post office as I did not order anything from them. I will pay the shipment back. I tried to cancel from the account number I was given on my statement but couldn't do it. I don't know how they get your bank information, but they do from other reviews of the same nature. I do believe this is a scam.
This company randomly appeared on my bank account, charging me $2.95, then $3.95 then $48, then $47.53! I had to report it to my bank as I have never heard of this company and have never ordered their products. My account was somehow compromised and charges were made to this company. I searched for them and the first link was about all of these complaints from this dishonest company! I'm still not sure how it happened but either way, my account and card is canceled now. I have ordered products online but not from this company. It's super sucky.
The phone # I called after receiving the first package now says it's the wrong #. So, I have to pay $76.13 for something I don't want and doesn't work. I also am being charged for a second box I don't want and was totally not expecting. I canceled on the 10th of August, but now they say I didn't and I have to pay. This is all a scam.
Beware of this trial period! It's only 8 days from processing the order (processing it could be anything like placing the order, packing in the warehouse, or even on the delivery truck through USPS or other couriers) and definitely not 8 days from receiving the product. So, how you can test the product if it's in the warehouse or on the delivery truck?! If the weather disturbs the delivery, you may miss your trial period! I spoke with customer service including a manager. They do not care for your satisfaction. They are happy if they can charge your card and simply say "too bad, it's too late".
I had to do a few free trials for an online marketing company to start my work from home job. Eyepothesis was one of the trials I chose. It was like a $1 to do an 8-day trial! I marked the 8th day down in my planner and called them to cancel. I got some automated line to cancel, so I cancelled it and was told I would not be sent any more products and that I would not be charged anything. Then the following evening after hours of course, I received an email that I was being charged $40 for the products I had received?! So I instantly tried calling the same number but was unsuccessful at reaching any live operators.
So the next day, I called back during regular business hours to ask why I got the email saying I am getting charged when I had cancelled during the 8 days and had already been told by automated recording I would not be charged?! The lady was very rude and said there is nothing she can do because I already cancelled the product. This company is a huge rip-off and scam! I believe there has to be something we can all do, lawsuit-related, to get the justice we deserve! Anyone even considering this product, do not order this. They will steal your money and the product doesn't work as it is promised to! I want to join anyone interested to file a class action suit and close these thieves down so other women don't get into the same ordeal! I'm not impressed to say the least. In fact, I am very, very angry!
I ordered a trial for like $3 plus shipping, then I was charged $78! They then said they didn't make trials and so I was charged, and since I didn't cancel my order within 7 days, I was stuck with it! I don't give a crap how amazing your product is, your bad business tactics of ripping people off will catch up! I'm never buying from this company again. The customer service was horrible. Forget this crap.
I ordered the product to try for the 7-day trial. When I used the product, it caused a rash to develop on my skin. I called to cancel within the 7-day period, and they said it was canceled; but a few days later, I was charged on my credit card. When I called to have them credit my account, they refused to give me the credit saying I should have called within the 7-day period! The girl I talked with was named Lyndsy ID# **. She was very passive-aggressive with me and hung up on me twice. Do not order anything from this company!
I only got the stuff three days ago. I do not want anymore. I was already charged. That is not right. It is too short of a time. It's not fair.
I ordered the Eyepothesis eye rejuvenation product. I was told it was an 8-day trial offer. I ordered it on July 24, eighth day is August 1. I called to cancel and was told they had charged me the $89.xx yesterday, July 31, 2012 on day seven. I was told it was nonrefundable that even if I send back the still-boxed product, I would get no money back. I told her I would file a complaint at the BBB, my attorney general and tell everyone I know not to order that product. They are cheats. That's what they are, taking advantage of unsuspecting people.
I ordered the product for the 8-day trial which states that you have 8 days to try the product risk-free. I canceled the trial on the 8th day, only to find that they had already charged my credit card $79.44. I called and spoke with Katie who told me that they charge on the 8th day and it was in the email they sent to me. The email says it's an 8-day trial and nowhere on the email does it state that they charge on the 8th day. At first, she offered to credit $44 and I said, "No, I want a full refund because I'm canceling within the 8 days," and she said that I could send the product back and receive a $60 credit. I asked to speak with her supervisor whose name is Jason. What an ** he is! He continuously talked over me and I told him they were being deceptive and stealing money from women who opted to try their product (which is a hoax and doesn't work).
Jason didn't care and told me I could send it back for a $60 credit. I asked to speak to his manager and he refused to transfer me to anyone else and refused to give me the name of his manager as well. They know what they're doing is wrong but continue to steal and take advantage of unsuspecting women. Don't fall prey to these deceptive marketing practices. Don't order this product. I urge anyone who this has happened to, to file a complaint as well. They are a terrible, terrible company.
I ordered Eyepothesis trial offer on July 16, 2012 and my account was charged $1.03 for shipping. The product according to them was delivered on July 18, 2012. I was evacuated from my house on that date due to a fire. I was not able to return until July 24th, which would be 8 days. I immediately cancelled the offer on that date. I hadn't even tried the product. Anyhow, they sent me a confirmation stating that the account was canceled and no further shipments or charges would be taken from my account.
The very next day, July 25th, they took $78.41 out of my account. I was livid. Of course, you don't get any response for a while from e-mail but finally they responded after about six e-mails stating it had been over my 8- day trial period, so therefore, I was being charged and did not qualify for a refund, end of discussion. I explained the situation to them but they could really care less. I wish I had read all of these complaints before I even got involved with this company. Someone needs to stop them and put them out of business. After reading all of the complaints, it sounds like the same old story. Don't we have enough people to go after them with a class action lawsuit?
I did not authorize debit card charges. I ordered your seven day free trial offer on July 5th. I called to cancel the day I received the product. I got a recording, and was told to push 1 to cancel, which I did. This was on the 8th. How can you legally count time in the mail? I then was charged an obscene amount of money and I am on S.S. How can your company make money off me? From the 5th to the 13th is 8 days. I did not receive the product until the 8th, not seven days. I will have to go to civil court if you cannot help me. So far, I am not allowed to speak to anyone other than whoever answers the phone. Do you really need the money so bad as to take it from someone whose only income is S.S.?
I responded to their offer of an 8-day trial of their product. I tried calling to cancel on the 6th day, no answer. On the 7th day, I got a machine that left more questions than answers; when I asked for a representative, I was told to call back in the morning. In the morning (now the 8th day), I was told that I could no longer cancel because my time had run out. I asked for clarification, since it was within the 8-day trial period. Eyepothesis's rep said, "We've already charged your account for $79, so there's nothing I can do.” I asked for a supervisor, but was told none was available. In this economy, this is a serious amount of money to me. Despite my offer to return the product, I was rebuffed and told I would get no refund.
My wife ordered the product and was supposed to get a 7-day trial period. Eyepothesis charged us 7 days after the order was placed, not after the day it was received. When she complained, they said to send back the product but Eyepothesis is keeping $18.00 and the maximum refund is $60.00. I think this is a scam to get $18.00 from unsuspecting women who didn't like the product.
An ad for Eyepothesis was presented while on my computer. I was ordering another product and I thought I might be interested in a trial. I tried to cancel the order because I then saw where the full charge would be $79, I couldn't go back. So when the box came, I returned it with instructions to cancel and called the company. I got charged this $79 anyway and when I called the company, they told me I was cancelled and it would not have any further charges to my account. I told them I should not have received a charge at all as I had returned the product when received. All I got was the same answer, "It shows that you are not entitled to a refund because it wasn't in the 7-day period."
I know it didn't take that long to get the product back. These people are charging without a proper time table given, it seems, and now I see I'm not the only one cheated out of their money. I plan to contact them again and try to speak to a supervisor as I have spoken to my lawyer.
Eyepothesis Company - I recently paid for eye wrinkle reduction. I never received the order. I was then charged for that order I never received in the amount of $1.03, $3.87, and $19.41. I tried to cancel the order, but was denied. I was told to return the product that I never received in order to cancel and get my refund, which was explained to me that I would not be getting a refund. I was also told that the product was left at the post office which I contacted to no avail. Please tell me what I should do to resolve this matter and get my refund.
While on Facebook, I filled out a survey, thinking that this would be an inexpensive trial product, and if it worked properly, I would consider purchasing it. I just received the product today. There was no invoice or paperwork of billing or returning product of any kind. When I opened it, it dawned on me that I had better go online and check my bank account. They had debited my account without my authorization for $39 plus some odd cents. When I called, I was told that they can only reimburse half. She would not discuss the situation further. I'm furious.
An ad for Eyepothesis was presented while on my computer. I was ordering another product and I thought I might be interested in a trial. I tried to cancel the order because I then saw where the full charge would be 79 dollars. I couldn't go back. So when the box came, I returned it with instructions to cancel and called the company. I got charged this 79 dollars anyway and when I called the company, they told me I was cancelled and it would not have any further charges to my account. I told them I should not have received a charge at all as I had returned the product when received. All I got was the same answer, "It shows that you are not entitled to a refund because it wasn't in the 7-day period." I know it didn't take that long to get the product back. These people are charging without a proper time table given, it seems, and now I see I'm not the only one cheated out of their money. I plan to contact them again and try to speak to a supervisor as I have spoken to my lawyer.
I ordered the product from Eyepothesis and before I received the product for trial, they withdrew $79 from my account. I called to inquire and was told that the trial period of seven days begins at the time the order is received! How can they begin the trial period before they send the product out? I cancelled while talking with customer service then! I want my money back!
Eyepothesis.com Company Profile
- Company Name: