Crocs

I placed my order for two pair of in stock shoes on 11/29. Order has never been fulfilled. I have called multiple times on several days and sat for countless minutes on hold to have never been answered by a live person. I have also sent multiple emails without ever getting a response. Worst customer service ever and I still have no shoes from my purchase. I will never use this website again.

I ordered a pair of Crocs for my sister on 11/30, I messaged Crocs on 12/09 and I was told that they would be shipped on 12/10, it is now 12/11 and the Crocs are still processing. I am very frustrated because these are supposed to be a Chritmas gift and I am worried that they will not even be here by Christmas. I will never buy from the Crocs website again, I feel that the customer service is just trying to appease me by saying they are shipping the following day, this is unacceptable for any company, especially one this large.

I ordered some shoes for my vacation. After 12 days, the order is still being processed. Contact the support but he just told me that they can't speed up. They are too busy. Very disappointed. I have no idea when I can get the shoes.

I placed an order 12/1/2019 for two pairs of Crocs that were shown to be in stock. After 6 days the order was not processed so I sent a request for order status and received an auto email. I checked again and the order has not processed after 9 days. I tried calling customer service and stayed on hold for 33 minutes and finally hung up. I have ordered from Crocs for many years and have not had any problems. Previous orders have all shipped within 2 days with free shipping. It appears Crocs are are having serious issues. I hope they resolve, but I am beginning to have my doubts as to the longevity of the company at this point.

I placed an order for 2 pairs of Crocs for my daughter's 9th birthday which is tomorrow the 10th of December. The order was placed on November 26th 3 weeks before her birthday and here it is 3 weeks later and I haven't gotten my Crocs nor have I a received an email as to when I will receive them. I tried calling them and the customer service department was closed. Finally after getting in touch with someone from the Cust. Serv. dept he wasn't able to help me at all. He couldn't tell me when I would receive my package or when it would ship. I have never in my years experienced such horrible customer service from such a reputable company. I will never order from them ever again. Please think twice before ordering offline, you will be better off just going in the store.

I went online for a Black Friday sale! You would think, "Oh boy I'm getting a deal." Nope, I order 2 pairs of Crocs Nov 29th. Today Dec 6th they gave me my money back!! WTH is going on with this company! Just buy from a 3rd party vendor or go to the store.. don't waste your time.. Got my ** hopes up for nothing.

I bought a pair of Crocs for my dad and I paid 2 day shipping as I wanted to give them to him on a certain date. They did not ship. I called and they said they would refund my shipping and that they should ship within the day. They did not. I called back. They said that they were just too busy to get to them so basically I was out of luck and it was just too bad (is what the man told me) so I said I wanted to cancel the order and they said, "NO you cannot cancel." They had not taken my money out just held it but the man said that he could not physically do that. So I waited and called back again got an even worse person that said, "You will just have too wait," and hung up on me.

My daughter's strap broke off 89 days after purchase. I did not have a receipt but was able to print out a bank statement showing when I purchased her Crocs. Customer Service wanted pictures of the damage so I gladly sent them. They accepted my claim and 6 days later I received a replacement pair of Crocs. Stellar experience. I was shocked considering all the poor reviews of this company.

My son ordered a pair of Crocs and then the company cancelled his order without telling him. After we figured that out, tried again, simply ordered one pair and they sent the wrong color. I sent an email and got a response along the lines of, "We are too busy to respond." Called, waited for 45+ minutes and hung up. Finally got someone on an online chat and got returned the shoes (just wanted my money back at this time). Fast forward 6 weeks to track down my refund. Was told that was normal, about a month to even log the return. And then it takes 14 business day to process the refund (regardless if it's a credit card and should be automatic). So, still waiting on a refund, not confident I will ever receive.

My wife bought a couple of pairs of Crocs casual shoes. She kept touting to friends how comfortable the crocs are. However, she didn't realize that she fell with knee injuries two or three times in the last year. These times she get a little dressed up for dinner parties. She also bought a croc slipper for me. I used it very little at home. I know croc shoes are unsafe. I am an engineer, but most people don't know the term "stiction". With the distinct stiction, Crocs do not meet the minimum standard of shoes. Consumer product safety should investigate and stop them from producing shoes.

I have a bad feeling about Crocs!!! Have been trying, and trying, to reach Crocs to return 3 pairs of shoes. No one ever answers the phone OR responds to emails. When you spell everything out in an email, you immediately get a response due to a heavy load unable to response... With each passing day, I'm getting more frustrated but doesn't do me any good. I'm open to suggestions how to get through to them so I can be assured my returned shoes are received and the correct amount of monies credited to my account.

This is the 4th time I have ordered roomy Crocs and they have sent me a smaller pair. They are a con-artist. I really love the older ones I have, but I wanted a different style. I have 8E wide feet and a bunion on one of the feet. I am type 2 and my food doctor suggested for me to use crocs at home instead of slippers to prevent the foot from getting cut or infected.

I chose to return a pair of Crocs that didn't fit when I got them. I got a return number and paper to print out. I had to pay for shipping them back out of pocket (kind of rude if you ask me, but I did it). I returned the shoes and had a tracking number. The tracking showed that the package had been received and it was even signed for by an employee. I waited for an email or something telling me they got the shoes and that I would be getting my refund. Nothing....for over a month. I contacted them via email and got the runaround. They just stopped replying to my emails. It has now been 3 months and no refund. I tried calling them and sat on the phone for 45 minutes with no answer. I really feel this company is a scam and should be investigated.

I purchased the new Crocs shoes that are printed. I have worn crocs for years and always order the size 11. I get the shoes and they are way too small. What they have done is resize them on the hangtag. It says size 11 and on the bottom of the shoe it says Mens 9 Womens 11. On my other Crocs shoes that fit it says size 11 and they fit with no problem. They said for me to return them I have to take a picture of the ones that I have and the new ones to prove that the new ones are too small!!! Ridiculous if you ask me. Bad part is I have another pair of them coming with a different print on them so I now have two pairs of crocs that are useless to me. I had ordered the second pair before getting the first pair because they were half price. I wonder if it was your first order of Croc shoes and they don't fit do you have to take a picture of your foot to prove the size of your foot. The person I spoke to said it is company policy.

7/31/19 I ordered these shoes online at Crocs.com in my size. They should have shipped out 8/2/19, so I called last night the customer service number from their site (I thought they would’ve been closed but they were open). The guy told me they were out of stock. I wanted a supervisor and never got a callback. There is never a supervisor available. So I call this morning wanting a supervisor, one girl tells me I’m to get my shoes I ordered then I get a different answer from another girl that I won’t. Then I get this email saying my order cancelled. The site is still showing my size women’s 6/men’s 4 is still in stock and the shoe isn’t sold out! I want my shoes! If they are all sold out then they need to update the site to show that.

Bought three pairs of same shoes. One pair killed the foot. They wouldn't take them back cause it was out of return period. Tried in both Facebook and web chat and they either played around with me or informed me the company policy. It's definitely not a trustworthy company.

Placed order on 7/23, paid $15 for 2-day shipping. Order didn’t ship until 7/25 and tracking shows it isn’t due to arrive until 7/29. Not sure in what country 23-29 equals 2-days, but that was not worth the $15 extra I paid. I will not do business with nor purchase their products again.

My 10 year old son bought a pair of Crocs with money he worked for. He didn’t have them 2 weeks and the strap broke. I have reached out to Crocs several times. I emailed them a couple of times and got no reply. I called them and have proof of waiting 45 mins and no one answered when their website says 24 hours.

Bought two slippers and contacted support when they failed to ship my order after several days and the response was they're having 'issues' in the warehouse and they can't tell me when my order will ship - they said it could be 5 days or longer. I'd asked them to cancel the order but was denied because they can't cancel order after 30 min - WFT? So they don't when they will ship the order and won't cancel.... Never buying anything from them again!

I won’t ever again buy Crocs from their website again. Paid 40$ for shoes too big and had to pay 15$ to send them back because they don’t provide free returns, as most of big stores do. This is ridiculous. If you ever think of buying Crocs, do yourself a favor and go buy them in a retailers store that sell them as part of other collections. At least you’ll be able to return them if they don’t fit and won’t be as penalized as I was, because even the Crocs stores won’t take them back if they were bought online. Really disappointed in this customer service.

I would like to share my complaint I send to Crocs: Couple of weeks ago my mother who was visiting me wanted to buy Crocs for my son. When I asked them if I can change them in case they do not fit, they confirmed that I would need the original credit card. But my mom was leaving next day. We did not buy them. This is a not service oriented as people do buy gifts and cannot ask the buyer every time to change the product. It was not that I wanted the money back, only in case that if they would not fit, exchange the number or product. I have been working with clients over 30 years, and honestly do not understand this attitude, totally senseless and definitely not smart.

First time I dealt with them. I had ordered the wrong size shoe. Called & was on hold for over 30 minutes. When I finally got through they told me, "Sorry, we can’t do anything since it’s been over our 10 minute window. We can’t edit your order." Okay, I get that their busy. Second time I had put the wrong address on my shipping, I was missing one letter. Called the second I placed the order and they still told me I was out of luck. I went through hoops like they told me to, to fix this & nothing worked. They get returned to sender & I was never once notified that Crocs had received my order. After a few days I called and they had returned all my stuff to inventory, without asking, without a refund. They were going to keep my $80 and my shoes???? I will never order from them. Ever again. Customer service is lacking at best, if you would even call it customer service. 0/5 of I could.

Updated on 06/07/2019: 6 weeks later, 2 phone calls, 3 emails... No product! This is Part 2.... Well, after requesting to speak to a customer service supervisor, I received an email almost 48 hours later. I was told on the phone that they were going to expedite shipping over a week ago. Guess what? Same run-around. Got a tracking number, but there is no shipment.

I ordered CROCS for the first time and was very excited about my first order. NOW two days later I get an email that my order has been shipped but it's under the wrong name in the shipping address they put the billing name by the shipping address. I called CROCS since it's under the wrong name and after being on hold for over 20 minutes they get on the line and after explaining the problem they put me on hold for another 10 minutes and tell me they made an error on the email.

This is a professional company that makes me wait for extremely long on a very unclear automated machine and makes such a horrible mistake to send out a bad email. So if you ever want to buy from there know that customer service really stinks.

I have worn the Kadee version of Crocs since 2010 almost EXCLUSIVELY. No other shoe gave such kindness to my feet. I have heel spurs and other issues with my arches and damage next to my big toe. The last ones I bought in October 2018 are NOT the same comfort or quality....and I bought two pairs. Not only do they NOT give a bit on the sides and form to my feet like the multiple previous pairs- my feet actually get warm in them. A reaction to my skin on whatEVER this material is. My feet only react like that when I try on rubber flip flops. I also have an issue with latex. SO very disappointed that did not get the same quality as previous pairs. These shoes CAUSE pain while trying to see if they will stretch like previous pairs.

I have been a loyal Croc customer and have many of their shoes/boots/sandals. I purchased a pair of puff boots for fall (pre-freezing) weather. The sole came apart after just wearing for a few days. Crocs were great and sent me a new pair. Unfortunately, cold weather had set in and I packed them away. Then I moved and the boots were misplaced. I recently found the boots and went to put them on as it is the perfect time of year for them now and one was the correct size 8 and the other foot was a size 7.

For Christmas my mother bought my 2 children Crocs. My children finally started to wear them & a fancy multi-color strap on one shoe came off & ripped into the shoe material. I called customer support & their response was no receipt no help. These shoes had hardly been worn as it is too cold till now. I could send pictures or the shoes, but again no receipt no help. My family has worn Crocs for many years, but I seriously doubt I will buy another pair.

Ordered a few pairs of Crocs online 2 weeks ago. It took them 1 week just to process the order, then I received an email saying they had been shipped with UPS tracking code. For a week now I have been checking the UPS tracking and it says that label was created but package not shipped (meaning the order was never probably ready to ship).

I have purchased a few pair of Crocs and really enjoy them. I decided to go straight to Crocs and purchase, same size. A little different style. Came to me too short and not wide enough. So I sent them back. $7.95 to send back, no more online purchase for Crocs. Not my fault they made them different than the other pairs I have. Good Bye Crocs online. Donna **.

Crocs is famous for its comfortable shoes. After buying over hundred dollars of their shoes online, I decided to return a pair of shoes. The shoes were a bit tight when I tried it at home. Hey! It's Crocs, how bad can it be. But half a day in office, I already knew how little mermaid felt when she walked. Crocs manager, Ronald at Ala Moana shopping center said he would not refund my Crocs since I worn the shoes but was kind enough to print out a label so that I could refund them online. This process would cost me $7.5.