Birchbox Reviews

Birchbox often includes high-quality makeup brands in their boxes. Birchbox curates selections from well-known and emerging brands, giving users the chance to explore a range of cosmetics. Birchbox customer service team responded promptly and resolved the problem with a level of care that made me feel heard and valued. We are completely satisfied. Highly recommended! Thanking brands, giving users the chance to explore a range of cosmetics. Thanks!

I love how Birchbox delivers a variety of high-quality beauty samples each month. It's like a mini beauty show that I look forward to, and it's so convenient, introducing me to new brands and products that I love. The packaging is cute, and the products inside are always a delightful mix of beauty essentials and surprises. Thanks!

I prepaid $165.36 for a 12 month subscription in October 2022. After a couple of months and no box, I emailed Birchbox. I received an automated reply about them being busy and nothing since. No refund, no correspondence nothing. Why collect my payment in full knowing you are no longer in business?

As a past Birchbox subscriber, I have at least $100.00 in store loyalty points that are NOT subject to expiration. However, I cannot log in to the Birchbox website using my credentials and access the store to order products. Also, I have attempted to send an Email with re: to this issue and an error message is generated via Google's Mail Delivery Service. I have since read Birchbox is in financial trouble, but I have money vested in store loyalty points, so technically, they owe me at least $100.00 in store credit. Consumers who have lost money due to Birchbox's negligence need assistance ASAP. Or at the very least, consumers should be able to file a class action lawsuit against the company.

I pre-paid for a 3 month subscription on August 25, 2022, and as of November 26, 2022, I have only received one box. I customized my second box on September 25, 2022, but it still has not shipped. I wrote customer service on November 2 and still have not received a reply. Also, the product selection is pitiful, so the subscription is not even worth the money even if they sent the purchased boxes on time. What a rip off.

I’ve been a Birchbox subscriber for years and enjoyed the options to try new products. Since the acquisition by FemTech it’s a wreck. The latest website update requires you to create a new profile, which I’ve done twice. Have not received a box since August, zero response from customer service beyond automated reply that message was received. I’m disappointed and annoyed I didn’t cancel sooner when I started receiving so many duplicate samples from previous months and junk like hand sanitizer or “feminine deodorant wipes”. The founder of this company walked away with millions of dollars and the loyal customers who built this brand got left behind. Plus I still have $50 in store credit from previous boxes skipped!

I have subscribed to Birchbox after Sephora announced that they are not doing their play box anymore. It all went well for about a year but a starting this year Birchbox started to go worse and worse. First my boxes are late, then they they never show, to find out they have updated their website and all info is lost or needs extra verification. It’s been now 2 months since I’ve received my last box, sent 3/4 emails and no response. I have canceled my subscription and I refuse to use them anymore.

Birchbox recently got rid of their app and launched a new website. I did not receive the proper emails to reactivate my existing account with the new website. After finally receiving customer support help for that, I did not receive my Sept box. I was sent a "replacement" that included most of the same items as my August box. Now for October, I never received the shipping information/box and repeated customer support emails are going unanswered even though it's November. I would like to cancel the year subscription since it's clear that Birchbox cannot deliver on what is paid for, but it is impossible to do so. PLEASE STAY AWAY FROM BIRCHBOX SO YOU DON'T GET STUCK LIKE I AM!!!!

Eight months ago I decided to try Birchbox to see if it’s better than Ipsy. All was fine for the first six months or so, and then I found out how poorly run this company is. One day I had trouble logging into my account and sent an email asking for help. But apparently they’re too busy to reply before 8 - 10 days. Actually, they’re too busy to reply at all.

I have been receiving the BirchBox subscription for a number of years. The boxes used to be fun and I have several full sized products that I was introduced through my monthly samples. Recently they have stopped shipping reliably. Today is October 19 and my September box is still “ready to ship.” My first email inquiry to customer service went unanswered. My second request resulted in a terse response indicating that second requests may delay processing time. Still haven’t received the box I paid for in September. I suspect they don’t have enough employees to fulfill their sales. The fun has definitely died.