Bidz.comConsumerAffairs Unaccredited Brand
I have won items in bidding and BIDZ, cannot fulfill the order. This is now 4 months, despite leaving several telephone messages on their answering system and several emails. They told me that they are awaiting shipment from their suppliers. Incidentally, I receive a call from customer service by someone named GRIN. He told me to go to their website and choose comparative items with values and they will honor and ship. This was not done. I sent four emails again and left voicemails and NO ONE is responding.
This company seems to be scamming money from people. I saw they listing some of my items to bid and they said that they don’t have stock. I think that when you win the bid low, they refuse to honor the bid. They want you to pay higher price. I am still waiting for my items that I paid for to be shipped. I am appealing for HELP for anyone to contact this company. This is downright scams instituted by this company and drastic action MUST be taken. They need to be investigated. I WILL ADVISE ANYONE NOT TO SHOP OR HAVE ANY DEALINGS WITH BIDZ.COM, as they will suffer the same fate of others and like myself.
My boyfriend and I have made several purchases in the past from BIDZ which usually took anywhere from 3-5 months to receive the order. I’ve recently purchased a gold necklace in Aug. 2017 for $389.00 US which I did not receive until Oct. 2017. Now I’ve made another purchase of a ring for $314.00 US in Oct. 2017. I continue to wait for my product despite paying extra for express shipping. I’ve sent several emails and received the same replies back from Amanda stating the vendor is backed up and they are still waiting to receive an update from the vendor. I will NEVER purchase anything from BIDZ EVER AGAIN! DO NOT BUY ANYTHING FROM BIDZ! THEY ARE STEALING MONEY!
I purchased 4 watches from them in early November for Xmas presents, waited for midday Dec and no answer to my emails until a week before Xmas stating the supplier is having issues because of backlog... So they gave me 27th Dec it will be dispatched. Emailed them after New Years as still nothing. No reply for weeks and then they said 7-14 days still because of backlog.
So I waited, that came and went then I had enough so asked for a refund. They said they have canceled my order and it would take 7-14 days as it’s an international transfer... Waited another 7-14 days and nothing. Angry now at myself as now I’m thinking “I just got ripped off”... Emailed them an angry email and now they say it’s going to take another 7-14 working days. This company's a fraud as I’ve now seen so many similar stories to mine. They use to be very good. I used to buy off them over 10 years ago with no drama but this is disappointing. DON'T BUY OFF THEM. THEY TAKE YOUR MONEY AND RUN.
BUYER BEWARE. DO NOT USE BIDZ ONLINE (BIDZ.COM). I ordered Christmas presents totaling $250 AUD on the 23rd of November that should have been here in about 3 weeks. Still no order received and no ETA in sight. I have asked for a refund which I received an email on the 2nd of March stating I should get my refund within 7-12 days which still hasn't happened. Funny how my money was taken out straight away. Upon asking why this hasn't happened I have now been told it will take another 1-2 weeks. I have used this site before but when something goes wrong it's way too difficult to correspond with them and 50% of my emails have been ignored. SO ANGRY. PLEASE BE CAREFUL AND AVOID IF POSSIBLE.
I won two items back in February 3, 2018. Realizing that takes longer time to receive them (weeks. Who knows ), I have canceled one my orders, then other one, too, as I sensed something isn't right. I've got an email three weeks later about my cancelation confirmation stating that it takes 7-12 business days to receive the refund. As of today no any sign of refund nor able to reach them to leave a message at least. Very disappointed. I have decided to dispute my charges. I was patient till now.
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Almost 2 months ago, I won a diamond ring on Bidz. I think my winning bid was around $100 for an estimate valued 1300 ring. I open an account listed on their site with Affirm. I would pay this account off when the ring arrived. Since winning, or in my case losing. I have made 2 min payments waiting for my shipment. Still no ring or help resolving this issue. No one answers their phone and the mailbox is full. Two reply emails tell me they are working with the vendor to get my ring, yet they still offer it on auctions. Affirm tells me my issue is not with them. I'm lost on what to do. I just want my ring or a refund. No more lies.
I won 2 Auctions from Bidz and paid for them both late Nov 2017, both showing postage within 5-7 days from purchase, both being Christmas presents. It is now 12th March 2018 almost 3 1/2 month late. Have sent numerous emails to Amanda in Customer service, with all the original responses stating they were waiting to receive them from the vendor who was extremely busy, what a joke. Then that they have escalated "to Upper Management". Now no response at all from my latest three emails. Have rung them numerous times from Australia where I live, each time told waiting time would be long, and after waiting on for fifteen minutes or more the call always just terminates.
The unbelievable thing is both watches I have purchased have come up for Auction several time since I purchased mine and they are identical. One identical watch even came up again for auction only a day ago!!! I have sent emails re this to Amanda, but as I said before she has not responded to any of my recent emails. I have dealt with Bidz now for many years and never had a problem before. I have noticed on Bidz Reviews, many customers are experiencing similar problems to me, which prompted me to write this review.
When purchasing process goes smoothly, all sellers are the same. You only know the seller when something goes wrong. My experience with Bidz was a nightmare. I ordered two products on February 5th, 2018. I was immediately charged, got an email with confirmation and a promise to receive goods "within 19 business days".
Twenty days later I received another email, stating that one of my products was "discontinued" and a partial refund was being issued. Today we are March 11th, I have got no order, no refund, no tracking number, no information whatsoever… They took my money more than A MONTH AGO! Do not bother to call Bidz - I did it about 20 times and no one has ever answered or followed up on my messages. I only received ONE email about my "discontinued" product, that's all.
I made some purchases June 2017, some of my order was delivered after considerable communication with their "customer service dept." 1 item from this order is still outstanding. I also had purchases from Sept and Oct 2017, these orders are still classified as "open" even after they had promised to refund my credit card. The telephone number they provide continues to go to message service, to which there has been no reply. I have dealt with this company for several years and never had any issues until my orders from June 2017. Has anyone else had similar experiences with this company. Thanks.
I placed my order in December 23rd, 2017 ( that was a gift for my daughter's birthday February 16th). Bidz.com ruined that. They are never answering on my phone calls or e-mails. I have been their customer for almost 14 years and never expected fraud from them. Today is March 3rd, I sent them e-mail again and if they will not reply, I will start legal actions against them. But I know for sure that I will never buy from them again.
I have been a shopper with Bidz for well over a decade and never had any problems and was a really satisfied customer. Sometimes the jewelry took a while to get to me but on the whole no complaints. However since August of 2017 I have been waiting for a considerable amount of items to be shipped out. 1st I was told there was a back order and it will be eventually posted. From that we went to "I will get back to you with a solution" and then the backorder thing again. I have emailed Bidz.com and had response from a Amanda reassuring me the monies are in the process of being paid. Now for some time now no response even when I go onto the site and use a support ticket or send many emails from home computer. No money repaid and no response. To say that I am severely disappointed and angry is a understatement as I find that this is definitely fraudulent.
Businesses cannot just take your money and give no goods. Keep in mind my purchases date back to the 8th month in 2017 and many more after so I am now thinking of doing whatever is necessary to get my funds paid back and as much as I previously didn't want to write this sort of review as I held some hope of honest business and was hoping this would be settled by now. I emailed once more today and have demanded a reply and restitution of my monies within 48 hours. My advice to anyone considering purchasing from this company a fool as I have been severely burnt and left out of pocket a considerable amount of money. I too believed all the negative comments read previously just as a misunderstanding that would be rectified.
What a fool I was as red flags were waving and I chose to ignore them because as I said earlier been a very happy customer for over 10 years and had no problems... However on a finishing note before one could pay by PayPal but they don't have that service anymore...should have been the 1st clue showing a problem was there. If I receive my monies back I will happily recant some of this review but as it stands I know that this business is not a legal or honest company anymore...Buyer beware.
I'm living in Canada and I have been a customer of Bidz for more than 2 years. On Jan. 30, 2018 and Feb. 04, 2018 I made 2 orders; the total amount of payment US$1649.12 already paid by my VISA credit card to Bidz Company online. However until now Bidz Company not only violate the agreement of shipment date and also totally ignore my emails and voice messages. In other words, Bidz company do not respond to my request of cancellation at all and do not ship out my two orders either! I come here to ask someone who can be kind to tell me how to sue Bidz Company from Canada? Thanks!
I purchased an Item in July of 2017 and this item has been delayed. I was in contact with the company stating they were doing what they could to get the item from their suppliers (mistake #1 selling goods they do not have). Now it is February 23 2018, I have been trying to contact them for several weeks now regarding getting the item or a refund and to get this situation resolved. They can't be reached by email, phone, I have been leaving messages, tried contacting them via social media and nothing, no communication whatsoever. I used to order in the past and service was flawless until the recent months. Another member of my household has 4 delinquent orders as well for a current total of 5 orders not fulfilled and no contact in 1 house.
Placed order on December 27, 2017, was suppose to be shipped out in 5-7 business days. It’s been 38 days today and counting with no order updates. I have contacted customer service twice with the same generic nonresolving response from them. “We have escalated your issue to upper management. Your order was delayed 2 weeks”. Are you unable to do basic math Bids.com!? It’s been 6+ weeks! I’m not sure who these upper management people are that the rep speaks of because I’ve yet to be contacted. This was an anniversary gift for my wife. I would suggest that people should escalate their complaints to the BBB as they are apparently accredited. I know I’ll be following up with the BBB. Wish you all the best in dealing with this company. You’ll need it. Frustrated customer.
Submitted an order three months ago. Only half of the order came and it was a good item, which is why I give 2.5 stars. I had to pay huge customs fees for the items that did come, of which I wasn't aware. Emailed to inquire about other items: reportedly a supplier issue. Asked to cancel and refund, no replies whatsoever. Why is this a customer's problem now? Sounds like a fraud to me because they are keeping the money paid even if they don't deliver. Shouldn't this be a police matter now? Beware of this company, it's a 50/50 chance of a rip-off. Will go to a regular jewelry store next time.
I recently won two bids. Paid for my items. Paid for next day delivery. I have not received anything from this company to date. Reported them to the BBB in California and now I will contact their local government offices as well as the Attorney General. All I want is my money back. We need to file a class action lawsuit against this company. Bidz.com Address: 639 S. Broadway Floor 8, Los Angeles, CA 90014, +1-866-545-9871
I ordered several items from October 2018 to November 2018 from Bidz.com. In the past they have been very good with minor difficulties getting product. They took my $650.00 and no product to show for it. It was supposed to be delivered within 5-6 weeks. I have seen none of it. I have sent email upon email and get the occasional from Amanda saying the provider/supplier is really backed up. I have asked them to cancel my orders and return my money with the interest I paid on my credit card. No answer to that either. Please do not do business with this company. What was once a reputable company does not seem to be so anymore. If I get my product then I will be sure to update this post.
Between Jan 9 and Jan 15, I placed several orders for jewelry I won bids on; shipment was expected as stated, within 3-10 days. On Jan 29 I sent an inquiry by email, on Jan 30 I called and got a voicemail instructing me to leave a message. On Jan 31 I called again and got a voicemail to leave a message; however, I could not leave a message because the "mailbox is full" at both Customer Service and Billing lines. As of this minute I have had no response from Bidz.com. I have done business with this company in the past and was satisfied. This time it looks as if I wasted my money...over $200. I should have read the reviews before I spent the money.
On 12/10/17 I won an auction for a Skagen watch, Diamond Earrings and Lacoste Sunglasses. I paid in full for it. Have never received the merchandise. Emailed them three times with no return. I have tried calling customer service 6 times to be put on hold for 15-20 minutes at a time. Tried to leave a voice mail but the box is ALWAYS full. I have purchased in the past and was always satisfied with the service and quality of products. All the items purchased were for Christmas presents so I gave the people pictures of what was coming. It is now January 25th and still no word from customer service. They were quick to take my money and since then nothing. Is there a way we could collectively do something? If someone has any ideas they would be appreciated. If my story changes I will update.
I am a long-time buyer. I was buying items from this company from 2009. I think this company never was at lower point, than now. Even when they went they file for bankruptcy 2yrs ago, you could get someone to talk to. Not anymore. They lost my order in September - no refund, no reply, no explanations, no way to communicate. They (Amanda) replies once every ten days after 6-7 emails sent. Placed a few small orders in mid of December. Supposed to be shipped in 2-3 business days. Canceled 3 items of 7. No refund, no information when they are going to ship it, if ever. The same with other orders. No communication.
Anytime you call; system holds you for 10-15 minutes and kicks you out. Answering machine is always full. I cannot get anyone alive since end of December. I was told on many-many occasions - it's all digital inventory. No warehouses, just one front store for suckers like me. Will be putting all my money on collection through credit card. Looks like they are going towards another bankruptcy.
Updated on 3/22/2018: I have placed several orders for last 6 months. Majority of the items were either canceled within 1-3 weeks by Bidz.com (problems with suppliers/virtual inventory) or not shipped at all. Lost parcel in September. They created a ticket in October. No refund, no communications no explanations. Dead silence. In best scenario: meaningless excuses once a month. No actions. Since Bidz.com is a Better Business Bureau member, filed a complaint with BBB. Bidz.com fail to reply even to them, but "miraculously" have found my lost parcel and about to issue refund 6 months after?! The rest of orders simply were not shipped, no credits, no explanations. Just now starting getting promises, that refunds will be issued within 10-15 business days. Since December!!!
What a service!! Perhaps you could get better service from Nigeria or Afghanistan. Bidz.com does not respect their own return policy nor North American business practices, nor their customers. Silver items have no hallmarks - that's OK. They say it's sterling silver - you have to believe it. Silver hallmark absence on merchandises - it's not their problem, you just too demanding customer. Customers - be aware...
I had been with Bidz for at least 3 or 4 years even when they shut the site down for a year. Now it seem they did not get better but down the drain. For 3 or 4 months they were doing great. Then in July it all started going downhill. I won about 8 items and only receive one. This happen between July and October. Finally got my money back. So one last time in December 17, 2017 I got another Item which was sent by UPS to a PO Box which everybody knows UPS does not deliver a PO Box unless it turn over to USPS. It was sent back to Bidz, I call them for the last 3 weeks no answer, answer box is full, wrote to them and no response. On their company plans for stocks they put that there is a warehouse for the items, talk to the customer service they'll tell you it's virtual stock. Company like this needs to get their shit together.
I also was a frequent user of Bidz and always had a great experience. I had a couple-year-hiatus, but tried to order my wife a ring for our anniversary back in November 2017. My experience has been very concerning. It has now been seven weeks since I placed that order and I have got nothing but the runaround. They have over $350 of my money and I have nothing to show for it but frustration. No ring, and no response from customer service. At this point, I would consider the new owner to be a scam artist. Unless you enjoy handing someone a bunch of money for free, having them give you nothing in return, and getting really frustrated, I would not order anything through this company. You would have a more enjoyable time taking your money and setting it on fire in your backyard. Please take all of these reviewers seriously, especially if you have ordered from Bidz in the past. This is not the same Bidz of the past.
On 12/1/17 I won an auction for a KC watch. I paid in full for it. Have never received the merchandise. Emailed them. Got an email back from an Amanda ** stating the supplier back ordered the watch for 2 weeks. This was on 12/12/17. It is now 1/12/18 and still no word on my order. I have tried calling customer service to be put on hold for 15-20 minutes at a time. Tried to leave a voice mail but the box is ALWAYS full. I have purchased things from Bidz before but since they changed hands I will never go back to this website again. I want my watch, it was supposed to be a Christmas present, said it would ship in 4-5 days. Well that's not gonna happen. They took my money and have NOT delivered. Isn't this fraud? Shouldn't someone be on them from the DOJ? I see other reviews that are the same as mine.
IRL literally have nothing good to say about this company. I am a first time user of the site and have had the worse experience with them than any other store, site, company. I had won an auction bid online, it was a ring. The funds were instantly placed on hold. I noticed that the charge was an extra $100.00. I thought this was suspicious so I declined to verify my identification. The ring shipment was then cancelled on their behalf. Despite the cancellation, they removed my funds from my account from hold and took the money out regardless.
It has now been 3 weeks. I have not been able to contact ANYONE through telephone. The voicemail is always full and ends in a hangup. I attempted to email them... I had one email in the 3 weeks and it did not answer my questions whatsoever. The guy named "Grin" said my order would be shipped near the end of the month. However, my order was cancelled with no shipping number to reference either. I am confused. I feel like I am in the twilight zone. I am not sure where to go from here. I thought I would reach out and see if others are dealing with the same issues with this BS company. Truly feel robbed.
I had elected to purchase a special add on Christmas gift for Mom and after a month of scouring the internet. I found the one item she desired and at a good price point. 14kt gold Key necklace on Bidz. Too good to be true? You bet! This was not an auction item but it was a fixed price that turned into make an offer. The price was exactly the same in the end but it was a great deal, so I did the offer and the site accepted. I then went to utilize the coupon which led me back here in the first place, and it did not activate. This is when all hell broke loose.
I can understand the auctions are now totally FAKE--bots for sure. It was never this way before. I hadn't shopped on Bidz for a while as Amazon has been my go to, however, the coupon and item was to ship within 4-6 days this had my attention. Lo and behold, the coupon did not adhere, I was charged full price and I've been on them since day one 12/20/17. I've yet to get anyone on the phone-- no answer, messages left, no returned calls. Just like the rest of you. I've held for 15 minutes cycling through the automation and ridiculous female verbiage and have chosen every division option they offer--nada.
At any rate, just like you all "Amanda" (if this is a true alias) responded to a few emails. I demanded a refund, cancel purchase as this was NOT an auction and nothing had/has shipped. There is nowhere online via our profiles to cancel any order. This should have been my first clue but you don't know this until you buy. Another clue is you cannot change your email preference either. I've not seen this in years. I had to keep emailing them to update my email address. Not legit at all. At the very least, I've pleaded for a refunded discount for the coupon code amount that did not activate. I've been asked 4 times in email "what the coupon code is", by two reps-- nothing but tomfoolery, stalls and empty promises via email from Amanda and Karl.
At any rate, nothing has shipped out after I've paid nearly $300.00 clocking in at day 12. Furthermore, the item I bought states "made in Italy". If this thing ever shows up and it's Chinese, they better be ready for my escalation. FRAUD in this day in age doesn't last long and I'm thinking this place will be shut down soon. I'm going to Michael Finney today "7 ON YOUR SIDE" as I've seen enough here. Good luck to you all. I hope you get your refunds, watches returned and/or products! Do not shop here people. I'm a 10 year veteran and this new owner is a piece of work. Happy New Year.
I have won several items before the Bidz Auction was under new ownership and I have won additional items with the new owner of Bidz.com. I really don't think they have the items to sell after you win an item, because it always take more than 30 days to get the items and you have to contact Bidz Auction before they even give you any kind of status update of your order. Just to make you feel better they can only offer you free expedited service after they have contacted their suppliers. On October 28, 2017, I won two items and had to follow up again with customer service manager Grinn and Amanda ** on November 15, 2017, and again on November 27, 2017. I was promised the order would be here by November 8, 2017.
As of November 27, 2017, I cancelled the order because they still have no idea where my order is or how to resolve the problem. I even tried to get upper management involved with my complaint and the customer service manager would not provide me with the owner's name or a higher level manager name. I even told customer service manager that I have been calling them every day at different times and the telephone number they have listed is very seldom answered. Most of the time you are on hold for a very long time and then it goes to voicemail and you leave a message and they don't return your call.
On November 28, 2017, I even check to see if the order have been canceled and the order status shows open 10/28/17, even after I have spoken with the customer service manager Grinn. If you get lucky and they answer their phone their excuse is they are very busy and backlog with emails and phone calls. The best suggestion that I can make is buyers be aware of some of they are auctioning off, because some of items are cheaper elsewhere.
I won several items on one of their auctions, I paid for the items and then they told me they were going to hold my money until I could prove who I am. I then canceled the items and have been try to get me credited back to my account. I call them every day several times and they do not answer, I email them several times a day and they do not answer. I did reach a female named Amanda 3 times and each time she told me my account has been credited, each time was a lie. This has been going on the beginning of November. Please help me!
I won a Roberto Cavalli watch some time ago, and I have just received it. It looks much more impressive in real. Not to mention I had doubts what's it gonna look as I got it for a good price, but I don't have doubts now. Happy customer.
I have been dealing with Bidz.com for many years and have always found them great. However I had two orders totaling over $1000 Australian dollars go missing in June. They were eventually returned to Bidz and apparently when they tried to resend them they went missing again and were once again returned to them. In September they advised me they would be refunding my money but to date I have received nothing. They don't answer emails and you can't get through on the phone as their mailbox is always full!!! I would seriously recommend that you avoid dealing with Bidz in case like me you are left trying to recover your money that is owed. I am now left with no option but to contact my lawyers!
I have been buying jewelry from Bidz for years and I am happy that I still get it for really great deals. Shipping out times may be quite long but I never had problems ordering physical jewelry which ships fast.
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