BeenVerified Reviews

I just wanted to let you know that I was helped by Rona. Rhona and I did the $5 resubscription, and I forgot to cancel, and I was billed the 2999. I was trying to find the owner for my mom, somebody had stolen her truck and she has dementia, so she doesn't remember she signed the pink to them. I understand privacy does not allow you to do that. And Rona was very much, very helpful to refund my fee. I just wanted to let you know how excellent her service was.

I was just trying to locate a Family member who Died in 1994 so that I could know what day was their actual Birthday but he wasn’t in your system and then I was assisted by one of the agents and the agent was not able to locate his information as well. Overall the Services were phenomenal, Great and I would love to use this service again in the future if needed & I will definitely recommend it to everyone.

My experience while using Verified has been absolutely amazing. Without the help from the service I would have not been able to find any information close to what I was looking for. So let's back it up just slightly about 4 to 5 months ago I picked up an incredible classic hot rod from a gentleman in his late '80s. Unfortunately the man had left and nobody was able to get a hold of him or find him or anything. The old phone number that was tied to the vehicle was no longer in service so I didn't have much to go on unfortunately however, I tried doing back then searches and things like that but because the vehicle is and it's '50s, the vehicle is unfortunately way too old to do a VIN check to find the original owner. So using your services I was able to find the person that I was looking for.

I signed up for what I thought was a 7 day membership for a dollar. On day 9, there was a charge for nearly $30 on my Amex account. Apparently, it was a 7 day trial that would result in recurring monthly charges if not canceled. I contacted customer service and explained my mistake and they graciously canceled the transaction and refunded me the full amount. Many companies wouldn’t have been as accommodating with fixing my error so I feel it is important to acknowledge their exemplary service.

Used the free trial for locating addresses for some relatives. When I realized I was charged for a month and didn’t need anything further from the website, I cancelled the account and obtained a refund. The company is very helpful, professional and great customer service and support! The website was easy to use, and gave me all the information that I needed but being an older person I just don’t have a big need for the service. If I ever wanted any more information, I would not hesitate to sign up again.

Hello, I signed up for a free trial offer. During this time, I searched a ridiculous number of records on your site. My concerns, out of all the family, friends, associates, properties, etc., every type of search I could access. I followed any/all links. And, Every Search had notable errors. Not a simple minor error. I do not find your company’s sources reliable in any manner. I referenced your site from Scamfish/ Catfish on YouTube. That frightens me. I hope you are able to implement tools, resources & sources more accurately.

The company used $1 as a bait to trick people for initial 1 week trial subscription. Unlike other online services providers, BeenVerified would never refund the full price after trial period [with no reminder] after the trial subscription has run out and full price window started kicking in. This is a SCAM for sure.

Opened account in which they told me card was invalid and refused to give me their results. Then, they charged me $35 plus for the review-SIX TIMES. It added up to almost $200 for nothing, after they had advertised the service for $1. So, I contacted their bot, who tortured me for 30 minutes before turning me over to a "person" (?) who was an idiot and took 5 minutes for her every response, but then when I had to look up an answer to a meaningless question, she "closed" me. Eventually, I had someone else who asked me meaningless questions (address, ph #) and finally told me there was no record of my existence today. When I demanded a refund, he closed me, again.

Nothing that they have in file is accurate. I tried the trial version for $5. They charged me $33 for useless data. I requested my money back and they declined it. Don't get a trial. It's a trap. They don't answer phones. The phones don't even ring and don't answer emails. I'm trying to contact them through PayPal. But PayPal is also being useless, don't use PayPal for payments, people! They favor crooks like BeenVerified. I would give this a -5 star review if it was available.

Beenverified's customer service (outsourced) is in the toilet! The login page does not acknowledge passwords, so I always have to request the "one-time magic link." The magic link most of the time comes through in a few moments. Today, it never came through, so I called customer service. After wasting 30 mins. of my life on the phone with someone who kept apologizing for the inconvenience, she would not send me the magic link until I verified the specific dates and amounts that my credit card was charged! I had to log into my bank/credit card to provide each charge and date for the last 3 months!!!