Consumer Complaints and Reviews
I purchased one certificate for two persons to see an Alhambra Dinner Theatre production. It was announced on the radio that it was for the Alhambra Dinner Theatre. When I picked up the tickets and called to make a reservation, I was told it was only for the show and did not include dinner. I would get a 15% discount if we wanted dinner. I brought back the certificate for a refund and had to fill out a form for the refund. I had to return three times before the refund was issued. What a ripoff.
Buy1Get1 (BOGO) Card: I bought BOGO card for Domino's Pizza. The problem is they charge far more than the regular prices if you use the discount card, making the BOGO cost far more than the everyday prices per pizza.
I purchased a wireless printer from WJXR. I didn't have anyone to help me hook it up at the time and when I finally did, it was missing the 2 ink cartridges and they could not load it on my computer. it kept saying fatal error. Anyway, the box had been previously opened when I purchased it. When I called to return it, the cashier told me to come in and fill out a form and it would be submitted. My fault was that I didn't check into it sooner, but the owner said it had been over 30 days and the vendor had been paid and it's posted in the offices that all sales are final. That's probably true, but I never noticed them. I didn't expect to get my money back, I just wanted a credit to get something I could use. So, I am out $65 for the printer, at least $50 for the ink cartridges and who knows how much to fix it.
We purchased a refurbished computer via telephone (The Bargain Channel/WJXR 92.1FM), picked it up on Monday the 21st, took it home and found that it would not connect to my wireless router because it had an inside problem. I joined a technical support group to help in this process and was told that it needed repair. I took it across town to Prine Industries where it had been refurbished and they were able to fix the problem. Upon returning home with it and working with several computer techs, we discovered it had another problem which would not allow you to add programs due to an inability to access through the "safe mode".
We returned across town with the computer and were told that they were not responsible; they had fixed it once and to contact Nancy at ** with the Bargain Network. She would not return calls from Friday through Sunday. After leaving an unhappy message for her on Sunday, she did call us on Monday. She refused to listen to our complaint, talking over us and telling us it was fixed. We have paid them $308.00 for a computer that will not work and we would like to get our money back. It has caused us nothing but distress trying to return it. We filled out their paperwork on Friday and we're told to call back on Saturday for the owner to approve the return. We are seniors and I believe that they are trying to take advantage of us by giving us the runaround.
This is something I never signed up for and I never ordered anything. I called them and they said that I cancelled in May of last year, wherein I didn't make an order or cancel anything. They are still deducting it from my checking account every month since 2009, and this has caused my checking account to overdraft each month. I never ordered this. Please contact me.
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My father passed away July 9, 2010 after losing the battle against Leukemia. He was diagnosed May, 2010. In reviewing his bank statements since he passed away July 9, 2010, I noticed an automatic withdrawal of $39.80 from Bargain Network every month for 10 months, April 2009 - February 2010. He lived with me in NC, after having to leave Buffalo, NY due to personal and heartbreaking circumstances. He was eventually in a position to rent a one bedroom apartment right down the road from me. This provided him with pride, knowing he could be on his own. He lived on a very limited income (social security) which was just enough for his rent, utilities and groceries.
From what he told me, he was contacted by Bargain Network where you can only imagine the promises made to my 77-year old father who had a difficult time hearing. Never did the thought cross his mind they would debit his bank account the above month every month. The first month he was charged $1.95, then $39.80 each month after. He made several attempts to ask they quit taking money from his account, yet it still appeared each month. I attempted to call for him, knowing the stress this was causing him for three reasons. 1) He could not afford $39.80 each month; 2) the phone causes him anxiety because of all the prompts "press this," and press that".
When I called the number, an automated service answered stating they were no longer in business, however, you may leave a message, which I did. I left a detailed message along with steps needed to take to rectify the situation. Now that he has passed away, I feel strongly in retrieving his money in which he did not receive anything from them, nothing. Wait, he did receive two additional charges of $35 each for insufficient funds, which he would not have had insufficient funds had Bargain Network not taking his money.
The economic damage is $440 which would be nice to have because it will cover the rest of his funeral expenses and I may begin working on saving enough money to have his headstone set. The physical damage stemming from this horrific predatory company taking advantage of an elderly person is lack of sleep, due to thinking how he was taken advantage of and feeling ashamed he is in an unmarked grave. Guilt, that I did not pursue this sooner, when he was alive. He did not tell me until after a couple months because I believe he may have been embarassed not being able to get it resolve. I have copies of the statements and finally did reach someone who told me she could not discuss his account with me. I am his only Kin. Maybe she can discuss it with you.
I called their phone number to unsubscribe before my billing date and they told me they no longer existed. So, I certainly hope they don't bill me. She said if they did, to call back and the charge would be removed. What if the phone # I called no longer exists, when and after I'm charged?! This is too weird. The charge would be $25.00 and cause an I.S.F. charge of $35.00 making a total of negative $60.00!
On October 16, 2009, I saw an ad on TV that one can get a listing on foreclosed homes in the area for just $1.95. I called this number, and I was told it will take about two weeks to get this listing. But if I did not received this by this time, I can go on the website and print this out. I was also told that once I go to the website, my phone number would be my password.
I did go to the website but noticed they wanted to charge me an additional $9.21 to print this out. So I logged off the site and never accessed it again. I was also told that if I did not cancel this subscription on December 10, 2009, they will charge me $14.95 for a monthly subscription. I did received the subscription that I paid $1.95 for.
On November 14, 2003, I called and canceled this subscription as I was told to do. I spoke to a lady by the name of Krystal who told me it was canceled, only to find out that this was not canceled. I noticed on my bank statement that this company was deducting monthly payment from my account. On December 29, 2009, $69.95 was taken from my account. Again on January 12, 2009, $9.95 was taken from this account. On November 30, 2009, $69.95 was taken from this account again. On January 29, 2010, $72.05 was again taken from this account. The total was $221.16.
I noticed that all these transactions had different phone numbers, and they are listed under wired investors from different states such as NV and TX. On February 16, 2010, I called one of these numbers, and I was told someone will call me the next day. They also gave me a phone number of the customer service, and I explained to them what what had happened. I was told someone will call me the next day.
A young man named Jason called. He asked me if I was given a cancellation number or the name of the person that I spoke to, because without this, they can't do anything for me because I still had the website up. I said what website, and I never asked for a website. So this was canceled right away, which was on February 17, 2010. I told Jason I will do some research and get back to him.
I found this information a few days later. I called and left him a message that I found the information and I do not want to take this any further. I asked him to please call me back, so this can be settled. This message was left in his voice box on March 5, 2010. I am yet to get a call from him. This is very frustrating that these people can scam one like this.
I went into my business account and found a charge from the above organization and phone number. I have not ordered anything from this organization. I am not familiar with this organization. They need to refund my money that they stole. This charge made by account go into the red.
I requested trial membership information from Bargain Network in Feb of 2009, for foreclosure info. I called to cancel before the end of the trial period. I was told my membership was cancelled. A few months later, I noticed a charge on my bank statement for $39.80 Bargain Network. There was no 800 number or contact information listed on my bank statement to inquire about the charge. From the name Bargain Network, I didn't realize that it was for the trial foreclosure membership that I previously cancelled. I was told by my bank that the only way to prevent future credit card charges to my account, I would need to cancel the credit card and request a new one with a new number. I thought the problem was solved.
Today I look at my statement and realize that the Bargain Network has debited my account again for $38.80. Again there is no contact information listed. I called my bank again and they suggested that I close my checking account. I did a Google search for Bargain Network and went to the website. Under contact info, there is no 800 number listed. It states the following: “Contact Us. If you would like to contact us, please visit the Terms and Conditions of the product that you purchased for the correct phone number.”
Even on their website they don't make it easy to contact them by phone. I clicked the link to start a trial membership and that’s where I found the contact number 800-333-1915. I called that number and spoke to Damond, supervisor number **. He located my account and stated that there was no record of me contacting them to cancel. I stated that I cancelled back in February and never used the service. That’s $398.00 that I was charged incorrectly for.
I am very angry and want my money refunded. Going forward, the Bargain Network should not be allowed to debit my checking account without providing contact information. Also, their website should clearly indicate a contact number and not the message: “Contact Us. If you would like to contact us, please visit the Terms and Conditions of the product that you purchased for the correct phone number.” And lastly they shouldn't offer a free trial membership if they can't honor a cancellation.
I signed up for $1.95 trial offer on foreclosed homes. They took upon themselves to charge my checking account $59.80. I called them and complained and they said they would replace that money to my checking account. I did in fact cancel my subscription after the trial offer.
I was charged $59.80 on my credit card that was never authorized for some monthly subscription fee. Then they would only return $45 back after my complaint. This is another bad scam that can happen if you're not careful surfing the internet.
This is totally unfair and must be stopped.Can you imagine how many poeple they bait into this scam and get to keep their $59.00? This is fraud.
Charged my account $39.85 for a monthly subscription that i did not agree too. I signed up for a free trial and was automatically rolled into the monthly subscription. When I asked for a refund I was give a partial refund. BIG SCAM! WATCH OUT!
i order a service for 1.99 and was told as long as i cancel before 30 days that i would no longer be billed for the service....i called on the 30th day and they dont have a record of me calling.The sevice was still on my account and i was charged 39.80 for this and when i called to cancel again for the 2nd time i was not told that they would only refund me 29.85. i am absolutely positive that i called before the 30th day and this company is a SCAM.i didnt receive anything and was charged 10.00 for nothing. This is not how to practice fair business
I signed up for a free 30 day trial on July 19, 2009, and on July 21, 2009, Bargain Network took $49.80 out of my checking account. The money that I had in my account was my car payment, so I had to borrow $50 from my boss so I would not lose my car. I called their 1-800 number and they had me on hold for 2 hours before hanging up. Thanks Bargain Network.
I was online surfing and they had some free service for $1, only to find that on 6/11, they charged my VISA credit card $49.80. I have since cancelled, confirmation # **. I was told they could only refund me for the remaining three weeks, total of $38.35, not the full amount unauthorized which was taken out. I spoke with supervisor name Alyssa, ID # ** with TX office. Please advise on how to get my full refund back. Thanks.
I called last month and canceled my membership with Bargain Network. My Mastercard was again billed by this company. I was told that I authorized this charge for a one-year service. I did authorize anything. I asked for a credit to my Mastercard and was told she could not do that. I asked for a manager and was told that there were no managers. I then asked who owned the company and was told that Samara Jeffe is the owner. I asked to speak to this person and was told she/he never comes to the phone.
My credit card was charged a $1.00 on 4/16/09 and $29.80 on 4/23/09 for service/product we did not request. Jason the supervisor was unwilling to provide a full refund for something we did not purchase.
I was unaware that bargain network was taking the amount of $39.80 out of my account since Dec. 03, 2007. They first debited out $1.95 out of my account in nov. 07. I spoke with a supervisor who said I logged on or used there services on Oct. 22, 2007 and from there on i have not used there services. Now what I dont understand is why they would still debit from my account if I am not using their services. I was unaware of the $39.80 that followed and did not authorize for that to be taken out of my account.
When i asked for a full refund they told me to call back on August 13th, 2008 and someone would speak to me and play backt he phone recording of the first initial conversation. The supervisor told me he would only give me back $29.80 for this month even though they charged $39.80 however he said because i wanted inquire about the rest of my funds he would not give me the $10.00. Furthermore when i asked to speak to another supervisor over him he was rude and told me It doesn't matter what supervisor you speakk with you are still going to have to call back on Aug. 13th, and he never transfered me to any one else. They have charged me over $563 including the overdraft.
I have suffered from pain and suffering due to the amount taken out with out my knowlede every month my account has been overdrafted and i have been charged a $35.00 for every time they had taken money out of my account. On my bank statements it shows every time that they drafted from my account, it goes into overdraft.
I wanted a refund on a subscription to the online service that I requested which hadn't been utilized in 7-12 months. They have refused to refund the $181.30 amount.
This is a financial impact on me and also a delinquency rating against my credit. I also have had extenuating circumstances in my life such as my father having triple bypass surgery.
I requested to Cancel/Refund an account with Bargain Network. The operator referred me to their Supervisor and they refused to pay the amount due to the Terms and Conditions. I explained that this was due to extenuating circumstances that I wanted to have my money refunded back as I had not used the account in over 7 months.
Copy of correspondence sent today to Bargain Network:
You have charged my checking account twice for a $39.80 monthly membership fee, for an account I did not want!
Vindale Research asked me to participate in a survey for you, telling me that I was only committing to a 7-day free trial and would be reimbursed for the initial $2.00 in fees, in addition to being paid $13.00 for the survey.
Today, when I contacted your office and spoke with Ken (#15188), I was informed that it was my responsibility to cancel after 7 days. I then discussed the situation with one of your supervisors, Claude (#14392), who agreed only to refund the latest $39.80 fee.
This is a highly deceptive business practice and I have reported it to Consumer Affairs and Vindale Research.
I want the entire amount --$79.60 (not just $39.80) -- you have deducted from my checking account returned immediately.
I have not received anything from Bargain Network nor have I received anything from American Leisure for the past 21 months.
I have spoken to people when I called more than once to cancel my membership, at the 1-800 numbers and I was told that I would be reimbursed for the money that should not have been taken out of my checking account since September of 2003.
As yet, Bargain Network is still taking the $9.95 from my checking account.
I know that you will help me with this problem. I want to thank you in advance for your help. It has been very frustrating and aggravating when I look at my bank statements and see that they are continuing to take my money.
I signed up for a free one month trial. I cancelled before the end of the trial period but they charged my account anyway and kept on charging my account monthly thereafter. when i called to stop it, the representative hung up the phone on me.
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