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My elderly mom is an existing Apple TV user and been paying for AppleTV monthly. She recently purchased a MacBook Pro in January 2021 and is eligible for a free year of AppleTV with Apples urgent promotion. When she clicked on the email link, it did not activate the free year and continues to be charged monthly. We tried calling Apple directly regarding the Apple TV promotion, but was disconnected several times via phone and had to call back and wait on hold numerous times. I was transferred from one service department to another and then disconnected. I was finally put in touch with a supervisor, Travis, at Apple.
Travis verified that my mom is eligible to receive 12 mos of Apple TV with her recent Apple purchase. However, he said it had been activated on Weds 1/20 and then canceled on 1/23. He said since it had already been activated, he was not able to reactivate. He offered to do 3 months free of AppleTV, and said that’s the best he could do. Since I had been working on this issue for over 3 hours, I just took the 3 months of AppleTV for my mom. I asked to speak with his supervisor to get the remaining 9 months owed to mom, and he said he couldn’t transfer me to anyone as there was nothing further that could be done. He was “very sorry and understood how we felt..”. Seriously Apple? My elderly mom recently lost her wife, has been stuck at home alone due to COVID and only has her tv to occupy her time! She shares her accounts with no one!
After spending $2300 on a computer and was told she would receive this bonus benefit, it should not be this difficult to fix. The account always said there would be a $4.99 monthly charge. Her free 12-months were never enabled! Horrible way to treat the elderly. Way to go Apple! You should be ashamed of yourself!
I ordered cable service with Spectrum which included Apple TV. I was very unhappy with Apple TV because the remote is very difficult to use. There was no way to set up the service without using the Apple TV box; there was no other remote I could have used. Spectrum will not let me return the box because I opened it. Apple itself said it could not help me and referred me back to Spectrum. So now I am stuck with this inferior product. Don't buy one of these and don't do business with Spectrum!
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It is clear, that the two latest reviews are plants. Just because someone has an Apple account and can be verified, does not mean that the reviewer is not associated with someone in the company, in one way or another. Apple TV + is unwieldy enough, due to having its own app, to make the experience of watching their content completely off-putting. The content aside, it is hard to use, and one has to go through all kinds of rigamarole, over and over again, just to watch. I received the app and content free for a year, as many have. However, free or not, giving this channel two stars is probably overly generous. However, I liked the show that I struggled to watch due to the app's misfortunes, and so I gave it two stars instead of one.
We purchased Apple TV to watch one of their new movies. Strangely, our TV began to turn itself on independently. So I exchanged the unit for a new unit. We upgraded our system to Dolby Atmos with professional installation. Now the Apple TV unit turns on the amp, and the TV and the entire system becomes inoperable i.e. no picture or sound. We have to unplug it to stop it from crashing our amp and TV. Apple TV content is OK. This design flaw needs to be corrected and fixed.
Apple TV is an absolute rip off, what a disgustingly greedy company Apple is. There's no words to describe how detrimental this company is to the well being of humankind... Apple clearly only focuses on how to take as much money possible. Apple doesn't care about the welfare of humanity. It's in all our interests to resist giving this evil corporation any power.
The selection of programs is very limited. They have a good movie or two and that's about it. The platform is not easy to navigate and takes time to see summaries. Also, the two factor authentication is a pain to use every time you want to open the app - it's not necessary to have that much security in my opinion.
I like the diversity of platforms Apple TV supports and the convenience of buying any title over iTunes at the click of a button (has the most massive selection in my opinion). Some downsides would be the restrictions of Airplay for non apple devices and the bad support it has for Homepods (especially in stereo).
Apple TV is really easy to use. While watching anything it sometimes stops and takes a few minutes to catch up to where you left off. I do wish there were more choices of movies and TV shows. I do like the way Apple TV marks the episodes that you have already watched, so you know where you left off. I do wish the remote was a little bigger only because it is easy to lose. Overall I like using Apple TV for my streaming needs.
There’s no complaining on whatsoever, you get what you pay for and Apple TV is not the cheapest of its kind because it's definitely the best of its kind... Very user friendly and intuitive... Highly recommended for any age..
I currently have Netflix and HBO Now and got Apple TV+ to augment with additional content. Most of of what I watched on Apple TV+ was great from "The Morning Show" to "See". Even though the quality of the content is great, they need more content.
Apple TV Company Information
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- Apple TV
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