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Amazon.com

Amazon.com
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Overall Satisfaction Rating 3.13/5
  • 5 stars
    675
  • 4 stars
    227
  • 3 stars
    122
  • 2 stars
    87
  • 1 stars
    712
Based on 1,823 ratings submitted in the last year
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    Amazon.com Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
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    Verified Reviewer
    Original review: Feb. 9, 2020

    I absolutely love Amazon. Their selections, prices, notifications and returns are so easy and customer friendly. I am a disabled veteran with metal rods and screws in my lower back. My resistance to the cold is very low and the cold can be painful. I only bought Christmas presents in a store for 2 of my 14 grandchildren. I was also able to avoid the post office by having 4 gifts sent directly to 2 distant states.

    I have had a few returns and I love how easy it is to send them back. Some I just print a label, repack and leave for my mailman and others I take to a local Kohl's. I do not have to package it up, I just show the QR code Amazon has sent (I show it on my phone or you can print it). It is only a few hours and the money is back in my account. Kohl's will give you your return receipt and a 25% off in store coupon good for a week. Savvy, aren't they. LOL. I have had a few issues that required a phone call directly to Amazon and have been taken care of with courtesy, friendliness and a quick resolution of the problem. As you can see I am in love with Amazon and will continue to buy a $5 or less item or a $1000 plus item. You just can't go wrong!

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    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 7, 2020

    We have shopped Amazon for years and always find them a pleasure do deal with. We live in a isolated area where there is no shopping unless you want to drive over 200 miles to the stores. It really doesn't matter because Amazon can deliver what we want or need when we want it and accepts returns without any hassles. You may find a product for less money at other places but when you figure tax and shipping it always comes in higher than with Amazon. We have bought a few items of clothing throughout the years and have also returned some. Other than this they are where we shop. We buy paper products from them as well, such as stables for house. We always check other outlets first but always end up going to Amazon.

    After many years of shopping with this store, without a doubt we know for a fact that we do not have any worries about a return or refunds with this outlet. If we have any issues we can always rely on a Rep. taking care of it without any stress on our part. They have always come through 100% for us. There just isn't any online store like this one for shopping for they cover anything one might want to buy, all lines of any product you are interested in along with reviews which greatly help in making decisions to purchase. They continue to be our number one online for us, can't see that ever changing.

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    2 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer
      Original review: Oct. 20, 2019

      I really love shopping at Amazon because any time I have ever had a problem their customer service has always been great about fixing the issue. Whether it's damaged merchandise and needing a refund to needing to know about a product. Because I have over the years had to deal several times with damaged merchandise from other seller's and a few but not many from Amazon themself and Amazon has always helped me as I said with getting a refund or replacement which ever I asked for.

      Some people leave reviews about a bad experience with a seller and not being able to get their problem resolved and blame Amazon for the seller's but it's obvious in their review they didn't take the time to contact Amazon about their issue. I love getting my food for my fur babies at Amazon because I'm a prime member and I know I will get it on time unlike alot of other places who promise a delivery date but don't deliver on that promise. I'm disabled so I get a discount rate for prime membership and that's great that they give back and help people who sometimes need a little extra help. I've shopped at Amazon for several years and have never had a late package. In today's times that's unbeatable service.

      Amazon usually has anything and everything a person would need. One place shopping. They are great about the details for item's also about if it's in stock or not. I hate ordering from some places and then after they take your money they send you a email saying oops out of stock but then take 4-5 days or longer to give you a refund,your money back. Anytime I've ever needed a refund it's always been back on my card the next day from Amazon. I just can't say enough about my Amazon experience.

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      12 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Sept. 5, 2019

      Not only does Amazon have great products but their Customer Service for the most part is wonderful. Although most times you are outsourced to a different country, I personally have found that when I call it's either South Africa or Philippines and they speak so well, understand me and my NY accent and are quite nice. Let’s face it. Most times you are calling CS with a problem or issue. These agents have to listen to 8 hours of complaints so they themselves need a break. No matter how annoyed I am I try to be on my best behavior and as nice as can be because they too need a break with how nasty we as a society can be.

      I have run up against any number of odd things that I have had to have handled and never once have I been disrespected or made to feel anything but a valued customer. I have had any number of 3rd party issues and again for the most part Amazon have backed me up 100%. Just remember in the end you get better results when you're nicer. It's even easier to be a nicer person than negative. ***I have never worked for nor do I know of anyone who has worked for this company. I have also never worked CS in this capacity..

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      25 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Sept. 3, 2019

      Unprecedented. The perfect word to describe Amazon. In every positive sense of that word! All because of one man - Jeff Bezos. What an entrepreneur! What a vision! This is from personal experience. Let me explain. I had given up all hope, after a horrible experience with Amazon.ae (formerly Souq.com) - due to a Herculean effort to get an order cancelled and the subsequent refund issued. I have never faced such a feedback-resistant team in my life! They were robotically answering my calls and sending me monotonous, unhelpful emails, followed by absolutely zero action!

      Hiding behind all sorts of implausible excuses - ‘the seller is not reachable’ (in a place like Dubai, where the mobile phone and fibre-optic internet services are nothing less than 4G!), ‘we are unable to cancel your order’ (shipping it ten hours after I had clearly cancelled it in writing), ‘you can cancel the delivery when it is delivered’, ’the refund could then take up to one week to be issued’, etc., etc. Extremely frustrating conversations! I even had a customer service manager here call me from a U.K. number (with dodgy call quality!), who took nearly ten minutes to get the order number right, followed by an unkept commitment to initiate the refund. This was the general tone of the team here. A despicable experience for any long-term customer. I had virtually lost all hope of resolving this and convincing them that this was definitely not expected of the megabrand that they were representing! Dejected! To say the least.

      Out of sheer frustration, I emailed my grievance to Jeff Bezos, of course not expecting a reply from a trillionaire sitting 7,400 miles away and then again, why would he bother responding to someone that he has never met or heard of before? Guess what happened? The response came. Prompt and extremely effective! Within a few hours, the entire mess by the team here was sorted out and the refund initiated. His response mentioned that he will take “any action necessary”. Any action. That is how much the founder of Amazon loves his customers. It’s not by fluke that they are No. 1 and will continue to remain so. Their founder’s principles are strong and his corporate vision is clear. Nothing but the best, for the most valuable asset that a business can have - its customers. I wish this absolute Legend all the very best.

      I would advise customers with serious complaints to address them directly to him and feel safe in the knowledge that they will be resolved. I will continue shopping with Amazon only because Jeff founded the company. Thank you Sir, for caring, when you easily could have looked the other way and ignored my communication in the bulk of emails that the richest man of earth is bound to receive. The corporate world and the other global business icons have so much to learn from you. So, so much. Thank you.

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      15 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: May 25, 2020

      I placed a preorder for a book for $29.99 on 2/19/20. On 2/24/20 the price dropped to $17.99 and they flat out refuse to give me a refund for the difference which their policy says they should give me.

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      Rated with 2 stars
      Verified Reviewer
      Original review: May 25, 2020

      You really have to look out when buying from Amazon. They want to trick you into buying into Amazon Prime, and you have to read the fine faded print carefully to avoid signing up unintentionally. They tempt you on every order with a garish display about free shipping. Reject that initial offer! Once you're signed up your card will be billed automatically until you discover it and go through the hassle of cutting it off. This company does not provide product descriptions adequate for you to understand what you're buying. I had to cancel my last order because it wasn't clear whether I was buying a dozen pencils or just one. And they must be making a handsome profit with most of their exorbitant shipping/handling charges.

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      Rated with 2 stars
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      Verified Reviewer
      Original review: May 23, 2020

      When I buy something from Amazon, they take the full amount out of my account and then give it back and do it over again. This happens a total of 5 times (occasionally three). The invoice charges me a certain amount but they take the money out of my bank account in increments and since taxes are charged on each item, I have a really difficult time knowing for which item they are withdrawing money. One example is they took $158 out of my account after I made an order for that much, then they put $72 back in and then took it out, put it back in took it out, put it back in and then took it out.

      I have been buying things from Amazon for years and this is something that has only started in the last year or so. When I contacted Amazon about it, they said it was an automatic thing that happened. Until then, I thought it was a new employee who was incompetent. I would close my account within the someone hadn't given gifted me a Kindle for Christmas A couple of years ago. I am so done with amazon.com.

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      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 23, 2020

      Amazon sent me an email asking me to review all the products we have order from them since we opened our account two years ago. I did, giving 4 or 5 stars to all the products except 2, where I gave a 1 star rating, one because it was an inferior product and we returned it, and one because we never received the product and Amazon tried to charge my credit card for it anyway. Amazon posted all my positive reviews, but reviewed to post the two bad ones. They sent me their rules for a review and my two rejected ones met all the criteria. SO DON'T TRUST AMAZON'S POSTED REVIEWS FOR PRODUCTS. THEY ONLY POST POSITIVE ONES!

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 23, 2020

      Amazon Prime used to be one day, now it's becoming longer like 3 to 5 days. It's better to just go out and buy all the required items in brick-and-mortar stores so I can have them in just a few hours. I hope competition is coming because it will soon be easy to beat Amazon with its shabby service.

      3 people found this review helpful
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      Amazon.com Company Information

      Company Name:
      Amazon.com
      Website:
      www.amazon.com