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I have been getting a $12.99 charge for the past 3 months and it says it is for Prime which is not anything that I signed up for. They no longer have an 800 number and no way to reach this company. Terrible customer service!
Be careful dealing with Amazon, they no longer care about customer service. This always happens when a company gets so big they no longer have effective completion. I’m old, 100% disabled American veteran and in the Covid 19 compromised immune system category which is the self-quarantined population. Like many of you, I’m working from home. When a piece of equipment fails I usually run to BestBuy, Staples or OfficeMax and have a replacement in 2-3 hours. The only online purchases I make are with Amazon as they have driven away the local printer cartridge business. On May 7, I ordered a Logitech keyboard and mouse from Amazon and it arrived late May 20 and it didn’t work. Very frustrating, after spending 13 days of dealing with a broken keyboard. The only instructions were printed schematics on the box, basically no help.
I called Amazon; they used to have a great customer service help desk. Not anymore, Covid-19 made it disappear and it will not return, as Amazon is only about profit. I spent 4-5 hours on the internet looking for help and gave up. On May 21, I called BestBuy, placed my order and 3 hours later it was ready to be picked up.. I brought it home (curb side delivery) and had it working in just 10 minutes. It is a better keyboard and only cost $2.78 more! (I have free shipping.) Amazon is growing by leaps and bounds. I heard yesterday they hired 150,000+ new employees while BestBuy and I suppose all of the local retailers are struggling. Be careful, Amazon is likely to be our only source of the things we need. They even own Whole Foods, how long until we get all of our groceries from them? Amazon already sells everything except prescriptions, and that is only a license away!
Updated on 05/23/2020: Per current Amazon standard, they ask the consumer to deal directly with the seller which is a very strange way of doing business using the internet. Anyways, after exchanging tons of messages with the seller about a shipment that was due to arrive on May 12 (today may 23), his final input was that he refunded the money. When I asked him when the refund was made, he stated that I need to approach Amazon as it seems that they hold the refund for 4 to 5 weeks. His input was not valid due to the fact that I was faced with similar problem with my very first order and the refund was made within 48 hours. Did ask the seller that he must advise Amazon to refund and credit my card. All this going on and not a single message or interference from Amazon. Pure waste of time and efforts. Hope that this will not drag on forever. In the meantime, glad that I canceled my membership..
Original Review: Last April have placed few orders, around 9 items, on Amazon. One was rejected by customs and presume shipped back to the seller. One item never delivered and therfore Amazon decided to cancel the order. Only 2 items were received. The biggest handicap is that as a buyer of the product, we are asked to deal directly with the seller. A pure waste of time and effort and most of the time such seller has a very negative attitude. All this going on and not a single interference from Amazon!! Two items should have been delivered on May 12 and yet till date ie, May 21, nil received. When I approach the seller, the reply is: not to worry... They are on the way...
On the other hand, while all these kind of communication with the seller going on, Amazon's famous tracking order system, which is a tool for the buyer to make a follow up on all his purchases, is still showing inaccurate data ie, still my two orders will be delivered on May 12...weird.....!!?? Will be canceling all the orders and have asked all the sellers to credit my Amex... I will not pay for anything that will not be delivered and/or delivered late.... Bottom line: will not go through such bad experience again...
3 of my orders didn't came in today. It supposed to come on time. I got a notification on my phone that my package supposed to come that day. When I went out to check the mail, I didn't received nothing from the the company. It's alright. Just need to be more specific about the time and day when it supposed be deliver on the current day.
I have now a total of 14 item that have not delivered in the last few days, One I have been able to cancel but I waited 3 weeks for it; I could have bought it elsewhere but it is now out of stock everywhere. The other 13 items say they have delivered; they have not. Cannot reach Amazon by phone, their message says you cannot talk with a rep during the pandemic. Online chat rarely available, twice I have gotten to the point where it asks me to enter my phone number, then immediately throws the page away. I have tried to file a complaint with the BBB, they seem to be backed up. I am trying to file a complaint with the credit card company. This is some of the poorest customer service I have ever encountered. Can't cancel order, can't get money back, can't reach anyone. And I have been a big fan of Amazon for many years, especially since I do not drive and cannot pick a lot of items up.
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I ordered this product under the impression that it was a Solar Reel and blanket, when the item arrived it was only the blanket. I called Amazon not knowing Amazon was a third party so I explained to Amazon what I I thought I ordered and was wondering when I would receive my reel. At that time Amazon told me that they were not the seller of the product but would email the seller and let them know. I received an email 24 hours later from the seller stating it was only the blanket and that point I told them I wanted to return the item since I was more interested in the Solar Reel. So they did send me address where to send it back to so yesterday I went to Postal Store to send it back which cost me $25.50.
Now with me having to pay that to return it I'm only receiving half of my refund! I don't feel I should have to pay for that since I also feel their verbiage of the product is stating you'll get both item. I called and spoke to a Judith ** who states they will not pay for the postage since I got what I ordered, I explained to her that what it says it could give the buyer a wrong impression of what they're buying. I reread it to her more than once and she was not helping me out much. "20 ft. Winter Solar Reel and Blanket Cover" I told her the word AND makes their product sound like both items. I would like this company to just reimburse me on the postage as well as to my refund of the item!!!
So a family member decided to get us some diapers for our newborn before he was born. Got us 4 boxes of the same size, it was my understanding that I had 1 year to return baby items, our baby hit a growth spurt and before we got to use the diapers he was out of that size. I tried to call Amazon for weeks but they are not accepting calls, so finally I decided to chat with someone and for a whole hour I had to beg them to let me return the still sealed boxes of diapers for a different size.
The representative was rude to me, this is $200 worth of diapers they wanted me to just keep, telling me the return window closed because my dad didn’t click on the registry link, a lot of people don’t understand how to do that, it doesn’t mean the diapers is not for a baby!!!! Finally they let me return it but took the cost for a whole box of diapers out of my refund. In these hard times I’m very disappointed in how they handled the situation. I shouldn’t have to beg for 1 hour and they knew they could help???? So they let me return them but now I’m a box of diapers short for our baby, brings tears to my eyes.
I have used Amazon for several years and always did so because of one thing, I felt I could almost always trust the shipping dates. Now I have noticed a trend on Amazon of showing dates that are a week to weeks out because, I assume, of Covid 19. What I find distressing and has caused me to purchase elsewhere is that the shipping dates are not even close to when you will really get the product. They keep telling me my purchases have been shipped but please allow another 7 days. I have had this happen for up to a month past the date it was supposed to be here. In addition they eventually tell me it was lost in the mail so to speak. This sounds like they just wanted to keep the sale as long as they could, and the money, even though they probably knew they could not get the product. So now I don't purchase there anymore. This is very sad. I can wait but I don't like being manipulated.
When Coronavirus sent most people home to work, I needed some type of desk. So I ordered a laptop desk from Amazon. I waited almost 4 weeks. It was supposed to be delivered by USPS, another horrible service, eventually my order never came. Amazon gives you no options to speak to anyone, just pushes you off on either the seller or shipper. Then I figured this couldn't happen twice. So I ordered a new desk from a different seller, this time to be delivered by FedEx, waited almost a month again, all it said was running late. Contacted FedEx, their records showed it was delivered??
How could that be if I never received it and Amazon still showed running late. So I been working from home now for 2 months with a bad back. So I eventually needed a new phone charger so I ordered that, same exact thing happened. Never came. I was sent off to 3 different post offices after it said ready for pick up, nobody could locate the package. I am done with Amazon. They are in it for the money and do not care about their consumers. I should never have my money tied up in services I am not receiving. I know a lot of people, and best believe they will not be ordering from Amazon anymore. They do not care.
Amazon allows fraudulent sellers to misrepresent their products - In 3 occasions recently I have experienced receiving products that vastly differ from the product descriptions. I find nowhere to report these vendors on Amazon, who don't seem to care a bit about vendors ripping off customers. Likewise I boycott Whole Foods now since Amazon bought it, as service and quality has gone way down there as well.
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