Consumer Complaints and Reviews
This is regarding Order # **. This rating is basically not for product but for Amazon. This is my worst experience with Amazon. From here onward I will never, ever buy any product from Amazon. I ordered this product on 5th October and it was suppose to be delivered by 13th October. The item reached early to my city and it was "Out for delivery" on 11th October. I got the message that some Amazon agent is "Out for delivery." I tried calling him all the time but he didn't pick my call and at the end of the day he updated status that "Delivery failed since customer was not available."
Next day again same thing happened and I called Customer Care to enquire, to my surprise Customer Care person told me that "Delivery date is 13th October so why are you worried about status? It will be delivered by that time." I thought of waiting one more day. Again same thing happened and this time on 14th Oct. the delivery person updated the status that "Customer requested to reschedule the delivery." How can he update this status without even contacting me? And the fact is I was calling him daily all the time but he never picked my call.
I called the Customer Care person again and then the Customer Care person suggested me to get it deliver at home address if it is not getting delivered at office address. I gave him both the address and asked him to deliver at any address wherever they can deliver. Now next day the status is that "Customer requested for address change and it will take 2 working days to reroute the parcel." My home and office is just 2-3 km distance which lie in the same locality so rerouting of the parcel is not require at all.
Finally it was again "Out for delivery" and this time again same thing happened. The mobile number of Amazon agent who was out for delivery is switched off and could not be contacted. I called Customer Care again. The person told that the number was updated wrongly but he had contacted delivery person, and this parcel will be delivered by today for sure. And at the end of the day status was "Customer requested for rescheduling of delivery." Without contacting me wrong status is being updated everyday. And there is no proper channel in Amazon to investigate any issue.
I don't know why Amazon didn't want to deliver this product. But one thing is sure that all these status updates and wrong mobile numbers of delivery agents, and response of Customer Care was all pre-planned at least for this delivery. Finally I have requested to cancel my order, let's see how much time Amazon will take to refund my money. This is my ever worst experience with Amazon. Think twice before buying on Amazon.
I have been shopping with Amazon since the last 2 years and I received worst ever experience during the sale from 1st Oct. to 5th Oct. The MRP of the product on the website was Rs 959, and after discount of approximately 60% the product cost was Rs 389. This was very reasonable discount and I went ahead with the purchase. After delivery, I was totally surprised that the MRP of the product was Rs 400 (manufacturer product label) and I had paid Rs 390 (COD, change of Rs 1 not returned). I have brought this up with customer care department over two days and they have not responded which really confirms the quality of service they provide during this season. Website screenshot also attached for everyone use.
I have purchased a Brown jacket from Amazon.in. I have chose a correct product which I wanted but Amazon messed it up. I got email confirmation as Black color product. Asked Amazon to please contact their seller as product color is different in email sent by them. Amazon customer care executive tried to fool me saying I ordered wrong product and they even kept me waiting for 30 min on chat after giving them all the details. They said she is talking to leadership team but gave me no solution.
Closing my account in Amazon.in, going back to Flip-cart. At least their customer service is better. Worst experience with Amazon. Did not expected with world biggest eCommerce to treat customers like this and fooling. Maybe that the reason you won't success in India. Probably ask all my friends to not to purchase from Amazon.in or com. If required I will send all the emails and chat conversation I had with your rep. They literally hung up on me. They left the chat without my permission. That's absurd.
As a member of Amazon Student Prime Canada I was made aware of a discount on textbooks via the student portal of the amazon.ca website (a similar promotion exists on the .com website as well). The advertisement said "10% off textbooks" with the traditional "some terms and conditions apply." I reviewed the terms and conditions which stated: "This is a limited time offer. Offer only applies to products sold by Amazon.ca. Offer good while supplies last. Shipping charges and taxes may apply to discounted and free promotional items. Taxes, shipping and handling, and gift wrap charges do not apply when determining minimum purchase amount. Each customer can claim up to a maximum benefit of $100 in discount from this offer. Use the promotional code TEXT10 to receive benefit."
I had used the discount a number of times to purchase textbooks already, so when I needed a last minute textbook after a course change I figured I would use it again. It had been automatically applied to all my textbook purchases after the first use. Unfortunately, the textbook (Critical Thinking: A Student's Introduction by Gregory Bassham, 5th ed) was only available for shipment in 1-2 months and well beyond when I would need it. I clicked on the Kindle edition which was more expensive ($213.10 CDN) by about $20.
Thinking I would recoup the price difference with the promo code I purchased it with the 1-click option, the only option available. When I was sent the invoice moments later, I noticed the discount had not been applied. I immediately reviewed the terms and restrictions of the promotion and noted no restriction on the manner of delivery, i.e. digital vs. hardcopy. Following this, I contacted Amazon customer service.
Amazon Customer Service denied my request for the discount to be extended to the textbook after I chatted online with them and subsequently phoned. It was their contention that because it was digital the book I ordered was not a textbook. They also argued the language of the restrictions meant it only applied to hardcopies.
Further, they held that, because notice of the promotion only appeared underneath the hardcopy option that it meant it didn't apply to the digital copy. This ignores the fact the promotion was visible on other areas of the website and other pages that did not include textbooks, as well as the language of the terms and restrictions which clearly fail to limit the discount to hardcopy textbooks. In my first conversation I failed to bring this point up, in my phone call with the customer services representatives I did make this point.
Now, this might seem a lot of fuss to make over $21.31 CDN but the fact of the matter is that Amazon as a company is responsible for its promotions. I've been a loyal customer, purchase quite a bit from them and very clearly and politely requested that they honour their promotion. Business needs to be built on good faith - advertising to students that they can receive a discount on products and then changing the terms after purchase to exclude certain products is deceitful.
At this point, it seems to me it is intentionally so. No other large companies I've bought online with seem to struggle to write very clear terms and conditions in the fine print, nor have I ever had a store refuse to honour a promotion even when there had been a mistake - the company bears the cost for their own errors.. but not Amazon. The resolution in my favour would have cost less in cash than refusal has in trust and goodwill.
I've ordered 3 items on Amazon. Although I specifically requested to ship all items at once Amazon shipped them separately all 3 items! As always UPS missed my package. I was at home waiting, they didn't even knock my door! I am still waiting for my 3rd item. I placed an order on July 31 a pair of boxing glove. It's Aug 5th and they haven't shipped it yet! It has being in shipped soon status for 5 days! I placed an order on last Sunday and today's Friday. Clearly Amazon is doing this intentionally for those who are not prime members. I will never ever buy anything directly from Amazon. It takes 8-9 days to receive the package. The previous two items I bought them on July 23 and received on August 2nd! And another one on Aug 3rd. It was even more annoying because they used UPS and AMZCA; the shipping method is so unpredictable. Back then I would receive things within 2-3 days!
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I ordered a TV and Amazon could not deliver it as per commitment... 1st day they said no one to deliver courier to. My mom is handicapped and at home 24/7. No calls were made or knock in door to deliver. 2nd day again no call and status updated as action from customer!!! What do they want us to pick it up ourselves. 3rd day customer service confirm a deadline of 12 pm. No call till 3 pm and finally we cancelled... CS raised a ticket for the issue on 3rd day. Absolutely pathetic. I don't know how long I have to wait for refund.
Amazon India is very bad return policies. I have return an item 10 day back but Amazon has no interest to return my amount. Reply of the customer service agents are illogical. If Amazon continues to do this kind of cheap business, definitely very soon, you will see it has closed its business in India. The seller they have involved for the item is an idiot so as Amazon. I will ensure this will be my last purchase from Amazon India. Does it seem logical... the place where Amazon can deliver the product doesn't have pickup facility while returning.
Have never been disappointed with Amazon purchases. They keep you informed of expected delivery dates and so far in at least a dozen orders it was accurate. As a Canadian it's advisable to order through Amazon.ca rather than Amazon.com because with the exchange involved, you could be very disappointed in what you pay compared to what you expected to pay. It's easy to order from the .com side without noticing you've done so, so again exercise caution before you purchase and only browse the .ca address.
I've had a great experience with Amazon here in Germany so far. It's now been about a year since I created an account, and 99% of the time everything goes without a problem, when things do come up (such as a defective product), they have always quickly and fairly resolved them. On more than a few occasions there have been delivery problems (some that went as badly as possible), but these can only be blamed on DHL, I'll save that for another review I need to write.
The products are packaged well, and despite some very occasional random downtime, the site works wonderfully. I always get exactly what I ordered and often for less money than anywhere else. Being an American in Germany, it also allows me to find products I want which I can't find in any brick and mortar store. When it comes to third party vendors, I think Amazon.de has done a good job of expectations, and by allowing open seller reviews, we can feel comfortable knowing who we are dealing with. So, all in all I can only review them positively, and hope it continues to stay this way.
I was billed for my purchase from Amazon Local for "3 man-hours of Cleaning Service" on July 28th. I have contacted the company several times only to be told they would get back to me, which they haven't! My voucher code: **. I am requesting a refund for $42 paid on the 28th.
I have order a product in Amazon india via Order No: **. I was informed the product is shipped within 2 days but has not reached even after 10 days. Till then nobody from amazon cared to inform me the status. When I complaint many times, I was assured for refund. ONE month gone. Still refund not received. Amazon India is an unreliable seller. I found FlipKart very prompt in delivery and communication. Price wise also Snapdeal and flipkart are cheaper than amazon india. Boycott amazon india.
Erin HuffstetlerDeal Websites Contributing Editor
Erin Huffstetler is the Frugal Living Guide at About.com, and the founder of MyFrugalHome.com. If there’s a way to get something for less, Erin will find it, and tell you about it.
More about Erin→
Local.amazon.com is the place to head for Amazon’s deal site. It has been serving up local and national deals since 2011, so it’s a relative newcomer to the market.
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