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Reviewed Dec. 2, 2022
Warning...If you sign up for this monthly service toward the end of a calendar month, you may not be able to cancel the subscription before the 2nd month is sent out. In fact, I received the 2nd box before the 1st box and therefore was charged for 2 months almost at the same time. My intent was to only take advantage of a really discounted price on the introductory box and then cancel before the regularly priced box went out. Did not happen that way.
I tried to cancel within 2 days of signing up and was unsuccessful. I reached out to customer service on 3 different occasions hoping to get approval from someone higher up but they took no mercy and were not interested in hearing me out. You do not want to sign up at the end of the month if you intend to only try one box! They could have cared less that box #2 actually arrived before box #1, therefore making it IMPOSSIBLE to cancel membership. Terrible way to do business and lure new customers in with an attractive introductory price.
Reviewed Nov. 22, 2022
I signed up for the Allure Beauty Box on May 31 2022 and I was charged $16.25. This was the special they were running and then on June 1 I was charged again for $25. After seeing this I immediately disputed through my bank and it was resolved. I immediately cancelled the service with allure and wasn't going to continue business with them. I figured I'd just get the May box. Well here's where it gets beyond ridiculous. I never received that box!! I emailed them as this was the best way to contact to keep a paper trail and I let them know I hadn't gotten my box and I want to make sure my subscription is cancelled. I was told my box was on its way and yes my account is cancelled. Okay fast forward a month and still no box. I emailed again and by this time I just wanted my money back only to be told they DON'T DO REFUNDS!!! I was livid like how can a company not refund for products never received!!!
I have been in constant email with this company to no avail. It's beyond just wanting my money back!! I have nearly 30 emails saved between Allure and myself. I have no idea where to turn to for help now but it is imperative that I let others know how horrible this company is!!! No box ever received...no refund ever received. The only reason I got the $25 back was because I disputed it directly from my bank account!! Do NOT SIGN UP WITH THIS COMPANY.
Reviewed Aug. 29, 2022
This company is fraudulent! They enroll you into a monthly subscription and then start stealing money from your bank account. They refuse to cancel when you call them! DO NOT ORDER ANYTHING from them!!! You will regret it if you do! I'm sure with all these negative reviews they will just shut down and come back under another name so beware!!! They stole hundreds of dollars from me!!!
Reviewed Aug. 17, 2022
I was charged twice for this month's beauty box. I logged in to change my address and the website clearly stated that I needed to go through the checkout to add a new address. I did this and instead of allowing me to change my address, it charged me for a whole new order. I now have paid over $50 and customer support is unresponsive. I am trying to at least get a replacement for the extra box I paid for that went to my old address. I even had a screenshot of the proof of their website's misleading information but still I was informed there is nothing they can do and now they have stopped responding altogether.
Reviewed Aug. 5, 2022
Would give 0 stars if I could. Do not subscribe to this company! I never write bad reviews unless I’m really pissed. My June box went missing. Called Allure, they mailed me the July box at no charge. Missed out on the June but whatever. Now August box they shipped to my old address after I called in June to give them my new one. Canceled. Never again.
Reviewed June 7, 2022
I have been contacting their email, because that's the only way to cancel unless you use Instagram or something, and have never gotten a response. If you know your account info like me, you can opt out of the next month's box. Unless you log into your account each month to do that, they will just charge you even if you moved to a new address. The only thing you can do is dispute the charges after they have charged you.
Reviewed March 30, 2022
Don't tempt to subscribe to this! I ended up with no box, no refund and long time spent with 7 different customer service representative that literally drained me. I first subscribed to this after seen an ad on IG. I was sure that brand such as “Allure” will be secure and legit. I have been charged on the box but apparently “they can't find my account”. Plus, they informed me that it is a “Non-refundable” organization. I ended up doing a dispute. I don’t even have the words to describe the horrible experience I had with them, not to mention the time I wasted chasing after them. “Allure”- You need to be ashamed of yourself.
Reviewed Jan. 24, 2022
I wish I had never signed up for this. I could cancel but for month ahead... No refunds as they get so many requests. I got one regular size of unknown product not even available in US, the rest were mini sample sizes. I'm throwing whole box away. The regular size hand cream just flakes off on skin, mascara is unknown brand, just garbage. Save your money and go to Ulta or Sephora.
Reviewed Aug. 17, 2021
This is the best beauty box. They let me cancel and then I wanted it back so they renewed me again. Then I tried Glossy Box for $1. They trapped me in a year subscription, DO NOT try them out please. I explained to Allure that I loved them but once again I needed to cancel because of glossy box. I can't afford both, and they understood and canceled. I promised to write a great review. I always couldn't wait to get my box and started taking very good care of my face and my boyfriend's too! Lol, I will miss them. Definitely give them a try. You can cancel if you don't like it! Thanks!!
Reviewed Oct. 9, 2020
I’m really shocked to see any bad reviews because I have had nothing but great experiences with Allure. I don’t mind that there is no customization because it’s a magazine and you're getting all the great products that the editors receive and try out. It’s really suppose to be a surprise box more than a customized box but with that said I get great products. The price went up recently but the products have gotten even better.
I had an awesome experience on the phone with allure. They gave me a promotion for the year of the old price which is $100 less. For the people who aren’t sure... the boxes are sent out on the third week of the month. I work for UPS so I know how far behind the post office and all shipping partners are right now so problem with shipping is usually due to the shipping company. My boxes always come the same time every month and they’re beautiful and I haven’t ever been disappointed because even if I get one good item it pays for the whole box.
Reviewed May 30, 2020
Ordered! Charged! Allure sent CONFIRMATION mail, TRACKING code mentioned my name, surname, address, e-mail & all my info. I‘m happy, looking forward for my box. But..!! At the end of month, Post office calls to me & says that someone has the same tracking code as mine, on box its written her name, so they have to choose between me and her and because on box it's written her name, box belongs to her. I Contacted allure. They said to me stupid reason, they BLAME me that from my mail 2 orders they got, 1 approved (with this other girls name) and second rejected (with my current mail, from which I was writing to them).
I asked to post office, me to be connected to that girl, I contacted that girl, asked to forward her confirmation mail, of course I forwarded both confirmation e-mails to Allure to make them sure that it was their fault & messed up 2 mails and they sent 1 SAME tracking code to 2 different customers, but they ignored some of my e-mails, did not recognize their fault, so they sent 1 box for 2 persons, this girl got, me NO. Final conclusion.. Awful customer service!!!! They don’t even know how 1 disappointed customer = to lose minimum 10 potential future customers.
Reviewed May 30, 2020
This box has the most value I’ve seen for subscription boxes so far - and it’s extremely affordable at $15 or less per month. I keep the boxes it ships in for storage. I’ve only been a subscriber for 2 months, but I’m extremely happy so far!
Reviewed May 23, 2020
I liked the variety of products in the beauty box but didnt always care for the brands and sizes of the products themselves. The price was a little more than other Beauty boxes that I have used in the past, would liked to have had the option to pick the products I liked or was familiar with. I would also liked if they gave you a survey on your skin type and beauty routine.
Reviewed May 22, 2020
I signed up because I love trying new beauty products. The problem with Allure Beauty Box is that there is no customization. So, month after month I received products that were not suited for my skintone nor my skin type. After 4 months, I cancelled because there were too many similar products that I would never use.
Reviewed May 19, 2020
Allure is a quality makeup box. I have used two other brands, and this seems to be the best. I enjoy the fact that new products I receive are usually in the magazine issue that month. I have been introduced to brands, and items I would never have thought to try. It’s easy to get in a rut with a make up routine, but with the Allure box, I feel like I’m getting the cutting edge products with skincare, makeup and even perfumes and lotions. I also love the fact, that each item is described in a flier that describes what each product is and how to best use it. I highly recommend Allure Beauty box!
Reviewed May 17, 2020
Variety, great selection and quality of products, great values. Enjoy trying out the different beauty products coming in the box, which has lead me to go and buy what I liked and worked well on me. I have especially liked the mascara, worked perfectly on my eyelashes, the perfume, what an exquisite fragrance!
Reviewed May 16, 2020
I like the box but want more variety. I have done Birchbox and Ipsy in the past and feel like all three of these companies have the same items over and over again. I also dont really like getting tools since I have a high quality set already. Really like the boxes that are a mix skincare and beauty.
Reviewed May 15, 2020
Anyone Can get better product for less elsewhere. Pricing is too high and not enough of a blend of cosmetics. Package contents are not worth the price for value. Cosmetics are generally over priced.
Reviewed May 14, 2020
I love everything I've received in my Beauty Boxes. Rodial Glamourlash XXL is really great with no flaking and makes lashes really long! The Flash Gloss is wonderful - lips are so shiny and soft. There's so much more in the beauty box each month! I highly recommend anyone who loves beauty and options to buy the monthly Allure Beauty Box and the $15 a month is well worth it?
Reviewed May 13, 2020
I really love this box! I have been getting it for quite a while, and the variety and generous sizes of products make this box a fantastic value. I am VERY glad they discontinued the plastic pouches they were using at one point. The box is white and very sturdy. They previously used the same quality box in red, which I really preferred. Small stuff. Nothing to dampen my enthusiasm.
Reviewed May 12, 2020
Great choices, a bit pricy for my pockets but overall I like it. The colors are rich and blend well. I do feel the cost as a whole, could be lower. It is make up not life sustaining after all. The choices are good also. Anyone of any race should be able to find a palette for their own personal skin tones and eye color.
Reviewed May 9, 2020
The products are designed for my age range and skin type. It encourages me to try new products and colors. Otherwise, I don’t think I would have started using certain products regularly. Plus, it’s always a pleasant surprise to get it in the mail!
Reviewed May 7, 2020
I signed up for an April box at the end of the month, and a couple days later, they charged me AGAIN for the May box. I didn’t receive any sort of confirmation or shipping info via email, so I have no idea when either one is supposed to arrive. I went to the website and tried to login, but it doesn’t load and gives me a blank page. I emailed customer service explaining what I just wrote, and they sent me a generic message and sent a link to the login page I can’t access in the first place!!
So to summarize: I keep getting charged and can’t cancel because I can’t access my account and customer service will give you the same exact email each time. Seriously, message them back and say you like giraffes or you’re in the mood for a ham sandwich. They’ll literally tell you “If we can be of further assistance, please let us know”.
Reviewed Feb. 15, 2020
I received my first box today. I was VERY pleased! I received 7 very nice products: A full size lipstick, a huge blush brush, a moisturizing face mask, some night moisturizer, some highlighter, face serum, and a sleep mask. I love all of it! I had read before that people had problems with customer service when they dealt directly with Allure but I also read that if you got the box through Amazon, it was easy to cancel (and they would take care of any problems) so I signed up via Amazon. I have no issues whatsoever.
Reviewed Feb. 1, 2020
I am beyond astonished how they mess it up. Aside from the fact that they take forever to send a tracking number. It takes 2 weeks for you to get it after it is shipped. They sent me JANUARY box content instead of December, my hot tools not included because they said they ran out of stock, but then in their website, it is posted that they are still offering the hot tools for an yearly subscription. What a scam.
Reviewed Jan. 14, 2020
I signed up for the December Allure Beauty Box. When I saw the next month's box spoilers, I emailed them to cancel because I was not interested. I emailed on Dec. 22 and Dec. 30 saying I wanted to cancel before the January box was billed. On Dec. 22 I was told, "If you would like to keep the current box, but cancel all future orders, please let us know after you receive a shipping confirmation for the box we are currently preparing for shipment." I never received a shipping confirmation for the current box, but I did not want to get charged for January so I emailed again on Dec. 30 saying I wanted to cancel the January box. I received the same response, saying I needed to wait to cancel until my December box was shipped.
As of January 6 it had still not been shipped, but I saw that my credit card was charged for the January box. I was continuously told I could not cancel for January yet because my December box hadn't shipped, and yet I was charged for January anyway even though it hadn't. I called Allure again and they claimed they would be refunding the January box, but they have not done so. I spoke with another person at Allure today who was very rude and claimed that they could not refund the box because it had already processed. She also claimed that you cannot cancel over email, even though Allure's own website says that you can. This company is shady and I will never be giving them access to my credit card again.
Reviewed Dec. 31, 2019
I literally hurt and threatened deeply with Customer service lady Suzan, She threatened me telling that "I will disconnect the call" if I don't stop asking questions, and stop keep talking. And She was so sarcastic about my question. And Allure Beauty box communication is so dead. They won't inform you about any changes in your account. Initially I got one subscription till Agust2019. Everything was going smooth.
In December My Husband wanted to gift all the subscriptions to me and subscribed to Allure also with different Email address. Few days later I called Customer care and asked about my shipment, and she replied that it's in Process and I will be getting all the promised gifts along with. And today dec 31st 2019. I called them again because they were not replying to emails. And they said they have cancelled my subscription without letting me know and I was trying to understand this. And That Suzan Lady started controlling me saying that "You need to stop asking questions otherwise I will disconnect the call." I literally got shivering with angry and don't know how to talk to her, Then I have disconnected the call.
I am really feeling threatened while writing this review. Why do I need this kind of ** while paying. This is not something I want to buy. I don't know what to expect from this. Only thing I feel is I am finally out of this ** like forever. I want to write more but her voice is running in my mind again and again. If You want to go with Allure Beauty Box keep checking your account on daily basis otherwise anything can happen all of sudden. It's not about $15 I am talking about but the way they treat US is miserable.
Reviewed Sept. 21, 2019
This was one of my first beauty boxes ever. I'd never heard of them until I saw this in Allure Magazine and back then it was only $10 a month and claimed to send a mix of sample and full size products from quality beauty brands and relevant products. I was so excited at the idea of receiving a box of beauty every month but was very disappointed in this box... Every month was mostly Drug Store Brands are samples that were way too small, so I canceled after 4 months and moved on to Ipsy and Sephora Play but I was always keeping my eye on what other subs were including in their boxes and about a year ago, I didn't even recognize the Allure Box and I resubbed and still receive it monthly. They truly do make them boxes pack a punch.
Every month, I receive high end, newer products. I always love the Cosmetics. And what especially sets this one apart is that there is always the most amazing skincare included every month. We even on quite a few occasions have received a new Sunday Riley skincare product before it was even available for sale anywhere. And they stepped up on the size of products. A majority of them are full sized and the samples provide quite a few uses. Even though I receive 2 other beauty subs that provide all full sized items, I think this one gives you the best value for your money.
Reviewed Aug. 13, 2019
Please don't waste your money on these parasites. I ordered 1 beauty box and accidentally ordered 7 somehow. As soon as they sent confirmation, I called them and said I accidentally did that, that I did NOT want 7 boxes. I also emailed them as well. Well they billed me anyway and took it out of my debit card, when I found out, I called immediately and they refunded the money only to take it back two days later. So I have been getting the runaround and I finally lost it when they lied saying it's not in our computer. They hung up on me, I canceled, called and emailed a cancellation. I had to cancel my debit card and I'm out 70 bucks. I'm on a fixed income and they scammed me.
Reviewed Aug. 12, 2019
I got one box and I wanted to cancel so I sent an email to 3 separate email addresses and never got a response. (They were the emails provided from their website.) They charged my card on the 5th of August and I called to let them know I canceled by email, which they say I can do. I asked customer service to pull up the email and she said "That's a different department, I'm unable to see any emails". How are your customer service representatives not allowed to view customer service emails? Hmmm? Then I ask if she can refund the charge but she was unable because "my box shipped out 2 days ago". Okay. Whatever. It took 5 extra days to receive a shipping notification through email. Today is the 12th and it still hasn't arrived. I can't even see where my package is because it's still not scanned by USPS. Basically, I was lied to by customer service so that she wouldn't have to refund me. This company is the biggest scam. Definitely over it.
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