Allure Beauty Box

Worst beauty box I've ever received. Awful selection of products. They sent me a damaged lipstick refill that goes into a lipstick case that is defective. Once you put the lipstick refill in the case, it won't move up or down, so it's unusable. They sent me a Venus razor, something I can pick up at CVS. They sent me a sample spray of the worst-smelling cologne in a size that is given away at most beauty counters for free. They sent me a gold eyeliner -- right, because everyone wears GOLD eyeliner. The customer support desk for this company is terrible. Most of the agents do not understand English, so be prepared to spend 30 minutes just trying to get them to understand the spelling of your name. Awful, do not recommend.

How I wish I would have read these reviews, prior to submitting my subscription. I hit subscribe with my credit card information, received an email of confirmation and something just didn’t feel right, so a couple of minutes later, I sign back in and cancel and received a cancellation email, stating: “Hi there, Your request has been processed and your membership has been discontinued. We really value having you as a part of our community, and we’re sad to see you go! We hope you’ll consider restarting your membership, which you can do anytime by signing into your account.”

Warning...If you sign up for this monthly service toward the end of a calendar month, you may not be able to cancel the subscription before the 2nd month is sent out. In fact, I received the 2nd box before the 1st box and therefore was charged for 2 months almost at the same time. My intent was to only take advantage of a really discounted price on the introductory box and then cancel before the regularly priced box went out. Did not happen that way.

I signed up for the Allure Beauty Box on May 31 2022 and I was charged $16.25. This was the special they were running and then on June 1 I was charged again for $25. After seeing this I immediately disputed through my bank and it was resolved. I immediately cancelled the service with allure and wasn't going to continue business with them. I figured I'd just get the May box. Well here's where it gets beyond ridiculous. I never received that box!! I emailed them as this was the best way to contact to keep a paper trail and I let them know I hadn't gotten my box and I want to make sure my subscription is cancelled. I was told my box was on its way and yes my account is cancelled. Okay fast forward a month and still no box. I emailed again and by this time I just wanted my money back only to be told they DON'T DO REFUNDS!!! I was livid like how can a company not refund for products never received!!!

This company is fraudulent! They enroll you into a monthly subscription and then start stealing money from your bank account. They refuse to cancel when you call them! DO NOT ORDER ANYTHING from them!!! You will regret it if you do! I'm sure with all these negative reviews they will just shut down and come back under another name so beware!!! They stole hundreds of dollars from me!!!

I was charged twice for this month's beauty box. I logged in to change my address and the website clearly stated that I needed to go through the checkout to add a new address. I did this and instead of allowing me to change my address, it charged me for a whole new order. I now have paid over $50 and customer support is unresponsive. I am trying to at least get a replacement for the extra box I paid for that went to my old address. I even had a screenshot of the proof of their website's misleading information but still I was informed there is nothing they can do and now they have stopped responding altogether.

Would give 0 stars if I could. Do not subscribe to this company! I never write bad reviews unless I’m really pissed. My June box went missing. Called Allure, they mailed me the July box at no charge. Missed out on the June but whatever. Now August box they shipped to my old address after I called in June to give them my new one. Canceled. Never again.

I have been contacting their email, because that's the only way to cancel unless you use Instagram or something, and have never gotten a response. If you know your account info like me, you can opt out of the next month's box. Unless you log into your account each month to do that, they will just charge you even if you moved to a new address. The only thing you can do is dispute the charges after they have charged you.

Don't tempt to subscribe to this! I ended up with no box, no refund and long time spent with 7 different customer service representative that literally drained me. I first subscribed to this after seen an ad on IG. I was sure that brand such as “Allure” will be secure and legit. I have been charged on the box but apparently “they can't find my account”. Plus, they informed me that it is a “Non-refundable” organization. I ended up doing a dispute. I don’t even have the words to describe the horrible experience I had with them, not to mention the time I wasted chasing after them. “Allure”- You need to be ashamed of yourself.

I wish I had never signed up for this. I could cancel but for month ahead... No refunds as they get so many requests. I got one regular size of unknown product not even available in US, the rest were mini sample sizes. I'm throwing whole box away. The regular size hand cream just flakes off on skin, mascara is unknown brand, just garbage. Save your money and go to Ulta or Sephora.