About Allure Beauty Box
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How I wish I would have read these reviews, prior to submitting my subscription. I hit subscribe with my credit card information, received an email of confirmation and something just didn’t feel right, so a couple of minutes later, I sign back in and cancel and received a cancellation email, stating: “Hi there, Your request has been processed and your membership has been discontinued. We really value having you as a part of our community, and we’re sad to see you go! We hope you’ll consider restarting your membership, which you can do anytime by signing into your account.”
When I contacted Customer Service, I was told they didn’t have proof of my cancellation, to send a copy of the confirmation email, cancellation email and screenshot from my bank statement, as proof of purchase. I followed the instructions to the letter and received an email: “I have reviewed the information and the cancelation was made when the order was already paid, due to terms and conditions you agreed on when signing up. After an order is processed and paid for, it cannot be cancelled.”
Two days later, I receive a confirmation email that my shipment has shipped! I responded and said, within a matter of minutes I cancelled my account, why am I being send a shipment, when I cancelled and why hasn’t my account been reimbursed. By this time, I’m over it and call customer service and am read the policy several times. I ask about the 3 day contract cancellation law and she repeats that I signed a contract. I tell her I want to escalate my complaint to corporate and she says it will take 2 - 3 days, I tell I don’t care! Escalate. My stupidity was, I paid for the entire year, because it was a “better” deal. Boy was I mistaken. I doubt I hear from corporate, but I do plan to also report this to the BBB.
Warning...If you sign up for this monthly service toward the end of a calendar month, you may not be able to cancel the subscription before the 2nd month is sent out. In fact, I received the 2nd box before the 1st box and therefore was charged for 2 months almost at the same time. My intent was to only take advantage of a really discounted price on the introductory box and then cancel before the regularly priced box went out. Did not happen that way.
I tried to cancel within 2 days of signing up and was unsuccessful. I reached out to customer service on 3 different occasions hoping to get approval from someone higher up but they took no mercy and were not interested in hearing me out. You do not want to sign up at the end of the month if you intend to only try one box! They could have cared less that box #2 actually arrived before box #1, therefore making it IMPOSSIBLE to cancel membership. Terrible way to do business and lure new customers in with an attractive introductory price.
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I signed up for the Allure Beauty Box on May 31 2022 and I was charged $16.25. This was the special they were running and then on June 1 I was charged again for $25. After seeing this I immediately disputed through my bank and it was resolved. I immediately cancelled the service with allure and wasn't going to continue business with them. I figured I'd just get the May box. Well here's where it gets beyond ridiculous. I never received that box!! I emailed them as this was the best way to contact to keep a paper trail and I let them know I hadn't gotten my box and I want to make sure my subscription is cancelled. I was told my box was on its way and yes my account is cancelled. Okay fast forward a month and still no box. I emailed again and by this time I just wanted my money back only to be told they DON'T DO REFUNDS!!! I was livid like how can a company not refund for products never received!!!
I have been in constant email with this company to no avail. It's beyond just wanting my money back!! I have nearly 30 emails saved between Allure and myself. I have no idea where to turn to for help now but it is imperative that I let others know how horrible this company is!!! No box ever received...no refund ever received. The only reason I got the $25 back was because I disputed it directly from my bank account!! Do NOT SIGN UP WITH THIS COMPANY.
This company is fraudulent! They enroll you into a monthly subscription and then start stealing money from your bank account. They refuse to cancel when you call them! DO NOT ORDER ANYTHING from them!!! You will regret it if you do! I'm sure with all these negative reviews they will just shut down and come back under another name so beware!!! They stole hundreds of dollars from me!!!
I was charged twice for this month's beauty box. I logged in to change my address and the website clearly stated that I needed to go through the checkout to add a new address. I did this and instead of allowing me to change my address, it charged me for a whole new order. I now have paid over $50 and customer support is unresponsive. I am trying to at least get a replacement for the extra box I paid for that went to my old address. I even had a screenshot of the proof of their website's misleading information but still I was informed there is nothing they can do and now they have stopped responding altogether.
Would give 0 stars if I could. Do not subscribe to this company! I never write bad reviews unless I’m really pissed. My June box went missing. Called Allure, they mailed me the July box at no charge. Missed out on the June but whatever. Now August box they shipped to my old address after I called in June to give them my new one. Canceled. Never again.
I have been contacting their email, because that's the only way to cancel unless you use Instagram or something, and have never gotten a response. If you know your account info like me, you can opt out of the next month's box. Unless you log into your account each month to do that, they will just charge you even if you moved to a new address. The only thing you can do is dispute the charges after they have charged you.
Don't tempt to subscribe to this! I ended up with no box, no refund and long time spent with 7 different customer service representative that literally drained me. I first subscribed to this after seen an ad on IG. I was sure that brand such as “Allure” will be secure and legit. I have been charged on the box but apparently “they can't find my account”. Plus, they informed me that it is a “Non-refundable” organization. I ended up doing a dispute. I don’t even have the words to describe the horrible experience I had with them, not to mention the time I wasted chasing after them. “Allure”- You need to be ashamed of yourself.
I wish I had never signed up for this. I could cancel but for month ahead... No refunds as they get so many requests. I got one regular size of unknown product not even available in US, the rest were mini sample sizes. I'm throwing whole box away. The regular size hand cream just flakes off on skin, mascara is unknown brand, just garbage. Save your money and go to Ulta or Sephora.
This is the best beauty box. They let me cancel and then I wanted it back so they renewed me again. Then I tried Glossy Box for $1. They trapped me in a year subscription, DO NOT try them out please. I explained to Allure that I loved them but once again I needed to cancel because of glossy box. I can't afford both, and they understood and canceled. I promised to write a great review. I always couldn't wait to get my box and started taking very good care of my face and my boyfriend's too! Lol, I will miss them. Definitely give them a try. You can cancel if you don't like it! Thanks!!
Allure Beauty Box author review by ConsumerAffairs Research Team
Allure magazine focuses on beauty and fashion advice and news. The company also gives Best of Beauty Awards to cosmetic products. Their beauty boxes ship the contiguous United States and include at least six sample products.
Editor curated: Items included in Allure’s beauty box are selected by the magazine’s editors.
Mini magazine: Each Allure Beauty Box comes with a mini magazine that includes information about the products in the box as well as how-to guides and beauty tricks.
Referral bonus: When existing customers refer friends who sign up, and enter the existing customer’s e-mail address, the existing customer will receive a free box. Customers can qualify for one free box each month.
Gift: Consumers can purchase gift subscriptions for loved ones. Gift subscriptions are available for three, six, or twelve months.
Savings: Consumers receive a discount on their first Allure Beauty Box, and those who choose to subscribe for a full year receive one box free. Customers can cancel subscriptions at any time.
Allure Beauty Box Company Information
- Company Name:
- Allure Beauty Box
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