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If you move, UPDATE YOUR ADDRESS OVER EMAIL OR PHONE, not the online system. I updated online 3 times and it did not go through. The package was sent to my old address, USPS didn't bother forwarding it and disposed of it. Called Allure and they sent a replacement box. Very good customer service. Just make sure you confirm any changes to your account.
It was my fault, but the first time the box was sent to me, it wasn't delivered because there wasn't an apt number. It happened again with my April box, so I think they make the shipping labels the day they charge you, and I didn't change my address before that. So beware, it takes them a minute to update the address if it is wrong. But luckily, after contacting them, I got both boxes, and even my La Mer samples.
I loved everything, and I got a lot of stuff I would actually use. Nothing came broken or expired and the bag it came in was still in one piece. The samples are either deluxe or full size so you do get a lot for your money. Reading other reviews, the big thing seems like they could improve their cancelling process, and also be a bit more clear on their shipping process. I think they only ship twice a month, so it may seem slow, but once it ships, it ships fast. So far I love it, and they do answer your emails if there is a problem with your box. If the future boxes are good, this one may be my favorite along with Ipsy. Give it a chance.
I've been a subscriber for over a year now and even if I have to give up other boxes, this one is my fave, and will be kept. If you're looking to use high end brands daily, but you can't afford high end prices, this is the box for you. I can't tell you how many times I've been shocked by 1. the amount of items in the box and 2. the brands that I would never be able to get my hands on. Just like every one of these beauty boxes there are going to be some dud months, because hey we aren't all the same person. This month SPOILERS AHEAD Feb I got ROSE scented items. Rose perfume is my signature scent and so I'm very excited.
Here's the spoilers Mamonde Petal spa oil to foam. This stuff smells like a spring day. Also the matching flower lab essence mask in rose. Model company metallic eyeshadow trio and a Moda m27 triad brush to apply it. The brow gal tinted brow gel 2.8 grams looks like full size. Mile High club from Wander Beauty mascara and Mally liquid lip in a pale pink color. All in a black clear plastic makeup bag. The bag is perfect for the gym and for travel. I'm so happy with this beauty box. THANK YOU.
I have really enjoyed this subscription. I truly feel like I am getting a lot for the money. The price point is exceptional and the products are higher end. I get opportunities to try an $80 product before I go and drop my money in the store. Honestly pleased each month and intend to keep the subscription indefinitely.
I would rate zero stars but it makes you rate at least a 1. I was so looking forward to my first Allure Beauty Box. It was shipped June 23. I still have not received it. Today is July 8. I reached out to customer service. I understand it is the postal service. It has been in every state North of me and around me but has not yet came to my state. This was per my tracking number. I get a response from Allure, “Thank you for contacting us, your box shipped on the 24th. Here is your tracking number.” Well no, crap I already knew all this, already have a tracking number. Apparently they only read your subject line and not the email. Terrible customer service and have been charged for July already of course. Still haven't gotten the first one. Not looking good for this subscription based on customer service alone.
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Worst customer service. Changed my card and provided to them. They confirmed that my account was active but I did not receive anything for two months. When I asked about it I was told my account was cancelled and that I needed to resubscribe. That was super annoying in itself but I went ahead and did so. They took my money and at some point cancelled my membership because I already had an active one.... I just told them to forget it and keep it cancelled. I've never experienced such a lack of competent customer service with any other box. Don't waste your money or your time.
This company is by far the sketchiest and is worst customer service I have ever experienced as far as beauty subscriptions before. At least with other companies like Boxycharm and Ipsy, if they make a mistake or you're unsatisfied they make it right. There's a reason you can only contact them by phone to cancel. They make is extremely difficult to cancel so they can be the fraudulent company that they are and refuse a refund. Allure Beauty Box made two unauthorized charges even after cancelling. I was not aware that I was going to be charged.
When I talked to a supervisor, she stated that I would be getting my refund in several business days. Next week comes around and I still don't have my refund! I had to speak to yet again another supervisor who had to process the refund because apparently the first supervisor lied to me and I never got my refund. They are even denying that the money got taken out of my account when clearly it said that the money got taken out when I looked at my bank statements.
I'm currently working to get both refunds back, and have to continue to fight to get it back. I have to continue to call a supervisor to make sure that it's confirmed. Allure may have good products, but as far as the incompetent service that I'm receiving. I will deter from ever buying anything from them again. If I don't get the refund by the end of this 30 days I have to file a claim with my bank. ALLURE BEAUTY BOX ARE FRAUDS! They give you the runaround and make it difficult to get a refund. STAY AWAY!!!
I originally subscribed about 5 months back and after a few boxes I decided it was not for me. After searching on their site I found you may ONLY CANCEL by phone or email so I sent an email request. After I got an email back being told I WAS NOT ALLOWED TO CANCEL until the following month, they pulled the $$ from my account BUT NEVER SENT THE BOX!!! AFTER reaching out again I was told I get no box because I canceled!!??!! THE ONLY THING I GOT was a bill in my mailbox demanding payment?? I gave up on that but now, no matter what I do, I can't get them to STOP EMAILING ME!!
I called customer service because my Allure Beauty subscription came up as a double subscription and they cancelled my subscription without notice. NO email, NO call, NO NOTICE.. I called and the representative was so rude to me. I asked to speak to a supervisor and the supervisor was a totally RUDE and said all they can say or do was make me a new account and take my credit card information of course!!!
I signed up for a trial box to see if I liked it... 2 weeks later they charged me again! I called and they said that since I signed up at the end of the month, instead of moving me to the next month they just signed me up for the current money and then charged me for the next one. They said everyone gets charged on the 6th of the month. I cancelled over the phone but I'm still supposed to receive 2 boxes. Hopefully that will actually happen.
I recently started subscribing to the Allure Beauty Box. Everything was fine and I was really liking all my boxes. My kids decided that they wanted a box and Allure has a program for referrals and you are supposed to get free gifts when referring people. I referred to people to get the box and was to be getting two referral gifts. They also signed up in a certain month and was to be getting certain items in the box. It states right on their website what box you will be getting. When my kids got the box the items posted on their website we’re not in the box. As a matter of fact the items in the box were the following months box. That would be fine had they not wanted and signed up because of the specific box they wanted.
When looking online at the current month items my kids did receive, they didn’t even send them all the items. They sent half of the items. By this time it’s already the next month and the money was already withdrawn from my account. I never received the referral items and my kids never received the boxes that they paid for. Allure refuses to send out the correct box and refuses to send referral gifts because we live in the same house. There is no rule on the lower website that you cannot get more than one box at the same household. What does it matter where people live as long as they’re getting their money and being paid.
Allure also refuses to refund me the money for those boxes and it took 3 weeks for them to respond to my email. Not to mention it is a monthly subscription and you don’t receive the box in the same month you paid for it, they are months backed up. It really isn’t that hard if you can’t for fill paying customers orders then you shouldn’t be selling stuff in the first place. I do not recommend buying from this company. If you want to good company go to BoxyCharm or FabFitFun. They are amazing and have amazing customer service and they will help you in every way if you have an issue. They will refund you and or replace the items that they never sent.
I used to enjoy my Allure Beauty Box subscription until one day I reached out to the company via email in regards to the free gifts I was to receive for referring people to sign up for a subscription. I had posted a link on a beauty forum that I belong to on Facebook and 7 members decided to use my link and sign up with the Allure box. I received seven separate emails that congratulated me on the fact that I would be receiving a thank you gift from Allure Beauty Box. After a month I reached out to the company asking when I would be receiving these gifts, as this company is well known for its snail speed shipping. They replied that I would need to submit the emails of the people I had referred.
As I previously stated, this was in a beauty forum and I did not personally know these people. When I pointed out that Allure Beauty Box themselves had sent an email stating I would be receiving these gifts they said it didn't matter and that I was only allowed to receive one gift per month. By the third correspondence with customer service from Allure Beauty Box, the representative was extremely rude and simply blew me off by stating that "that is our policy."
On a second note Allure boasted and bragged about how they would be changing their look in January 2019. Now they are sending things in a bag instead of the traditional box. Well, I received my final box for February and two out of two bags that I have received have been ripped and are unusable. The company appreciates the feedback but does not want to do anything to replace the item. I have to say I really enjoyed the quality products in this box but there is no way I am giving anybody money to treat me like I don't matter and not make good on promises especially when I am helping build their business.
I signed up in January, tomorrow it was be March and I haven’t received anything, I called the customer service, the representatives are rude, and unapologetic. They said it would be another 2-3 weeks to get my box. Any other monthly beauty box subscription service would expedite me a box immediately being it’s been two months since I ordered a box I should be getting every month. The representatives were so unwilling to help and so unapologetic it was shocking in 2019 when everyone is ordering stuff online customer service is usually really helpful. Not here. They are snobs as if they were models in the magazine. They do not appreciate your business, and they make sure you know that.
I signed up wanting to try Allure. I am now in a month to month subscription from hell that I can't get out of. I have sent six emails asking them to please cancel my subscription. I got the same email back telling me to wait till I get the next box then email them back to cancel. Why? What's the point of that? So they can bill me again. I have never heard of a company doing this.
I love subscription boxes. So after reading all the online “professional” reviews, I went for Allure since Birch is so/so (but has TOP customer service) and FabFitFun only comes 4x a year. I never received my January box, nor did many others, yet they advertised for people to sign up and get it right up until February. I emailed them a polite message and heard nothing back. Finally, I tried to cancel my subscription online, and their website has “error messages” for every time you try to perform that action on your account. You have to call. The person I spoke to today assured me that I would be given a refund in 10 business days to my debit card. If it doesn’t happen, I WILL be going through the bank, since it appears that a number of individuals are not receiving their money. Allure was poorly prepared for this subscription service.
I subscribed to the Beauty Box and they took the money out and for 2 weeks I didn't get any sort of confirmation. So I emailed them and 1 week later they responded with just saying it will soon be shipped out. The following month I still didn't receive it and all they said was, "Sorry for inconvenience but it was shipped and nothing we can do at this point." My friend received her box and the bag was broken and one other product and they never replaced it. I cancelled my subscription and went through my bank to get my money back because they did not even respond after that.
I subscribed on Dec. 8th, 2018. Allure charged my bank account that very same day. No delays there. I understood that they ship boxes the third week of the month, and that is when I received my tracking number. Note: They also say, you will be billed on the same day of month as when you sign up. I received my December 2018 box on December 24th, which was a great day... Christmas Eve. As I was looking at the "new to me" subscription box as a Christmas present to myself. So this was my first Allure box ever. My box arrived with one item in it...damaged.
The Nikkie Tutorials highlighter was in a million pieces. When I read all these other reviews here, I can't help but notice that another customer had the very same problem this month. Makes me wonder if Allure is not just sending out damaged product. Had another subscription box company have that happen too, from other reviews, at least half of all subscribers ended up with the same damaged product. Stands to reason... High possibility, they are sent out like that. I believe that this may be the case here.
Anyway, I emailed Allure about my damaged item problem. The next day or two, got an email saying customer service would get back to me within 48 hrs. They were having a high volume of emails...would take time. GO FIGURE??!! Waited 2 WEEKS. Until I saw the comment section of a YouTubers' video where people were commenting about problems with Allure customer service, through email. They were all saying to call customer service instead. Oh...I might add...tried to sign in to my new Allure Beauty Box Subscription account online. The website would not recognize my email. So, after waiting 2 weeks for customer service to email me back...I called.
The guy was real nice. Said...oh...about a certain percentage of customers, could not sign in to their account w/ email alone, and he gave me my account number. I was expecting the customer website to be interactive. At least in managing my account. Checking on boxes, mailings, etc. Like any other subscription box company. NOT!!! It's primitive, at best. All you can MANAGE is demographic info and your payment information. PERIOD. And oh...email Allure customer service? So when talking to this first customer service guy, he said he had to check about whether they had any more of the highlighter. He came back on the phone and told me they had more of that Ofra highlighter, and would mail one out to me.
Another week later, I get an email back from the original email saying they had no more of the highlighter... They would send a replacement out. I asked why the first guy told me, when I called the first time, that they did have more of that highlighter then...if they were out? She proceeds to tell me that they had gotten more in stock, but by the time the first guy's order for my replacement went through, they were out of stock again??? So when I asked what my replacement is, she said it will be the Amika mask. (January sample?) I asked... Will it be sent alone or will it just be thrown in to my January box to be included with that mailing. She said no... Separate, but takes two weeks.
It has now been two weeks since that replacement email they sent me. Still nothing. They did charge my card for my Jan box on Jan. 8th. The 8th of the month, like my sign up date right. RIGHT ON TIME! GO FIGURE! No delays on payment. But luckily...on my sign up month day the 8th of the month...as promised. After seeing comments here... Can I expect it to be taken from my account on random days? Who now knows? It took till a few days ago to get a tracking number for my January box. It is now the 29th of January. That last customer service I spoke with said they were waiting on a restock of the bonus nail polish to send out the rest of the subscription boxes. If I did not receive it by first or second week of Feb. Call them back?? I asked if this delay for box to be sent, is an all the time thing, or a random thing. I got no response. Again...go figure.
My comment to her and one I will now make... Why do Allure emails and advertisements look beautiful. Professionally done, and the customer service website is so minimal? Again...no response. Why does ALLURE spend so much in other words...on advertising, and so little on customer service?? To top it off, get zero apology from most of their customer service on the phone. Nobody trying to "please" the customer. A don't care attitude or no responses whatsoever to your questions. No real resolution.
I have ordered from 3 other box subscriptions, trying each to see which fits me best. I placed an order for the Beauty Box and 6 month magazine subscription together at a discounted rate. After checking out the site and learning that there is no profile to select your skin color/tone or any preferences - I decided this box was not going to be for me. I emailed customer service 4 times asking them to cancel. I got an automatic response each time stating they would get back with me in 3-5 business days. Never happened.
The money for the magazine subscription has been refunded but not the box. Also, during the "in limbo" stage, a friend of mine subscribed so I get some kind of "bonus item". Today, I called customer service. They stated that it has been cancelled and the money has been refunded. She stated that it may take longer for one refund than the other even though the magazines were refunded right away. She said the "bonus item" will ship once my friend receives her box. I feel like they failed several times in the customer service department. These emails should never be ignored - even when the issue is considered complete on their end - a little communication could have saved me a lot of trouble and aggravation. Poor customer service all around. Even the lady on the phone should have asked WHY I decided to cancel.
I decided to try out Allure and I really regret it. I made my subscription purchase on December 31st hoping to get the January box. I was charged twice at their "first-time subscriber" rate. Then a couple days later I was charged the full price of a box on top of that. I emailed the same day I made my order and heard nothing back within 48 hours. I then emailed again. Nothing. Finally I called in. I was informed that one of the charges was refunded (though my bank account still doesn't reflect this). I was also told that of you sign up at the end of the month they will charge you for both that month and the next month.
They said it was in the FAQ. Well it sure as hell wasn't in my cart or on the checkout page when I paid. It said I'd be charged $10 and that like all subscriptions I would be charged monthly ($15). It did not say I'd be charged 26 dollars. That's fraudulent. You can't take more money than a customer has agreed to pay! I made sure to cancel and I'll be talking to the bank. One of the boxes has shipped, but who knows which one it is. I've never had an experience like this with a subscription before. 99% of the time if you order a subscription at the end of the month you get the next month's box. I know I'm not alone. A bunch of people on Reddit have recounted similar stories and have mentioned being overcharged. Disappointing to say the least.
I've emailed FIVE TIMES in 9 days to cancel my subscription of beauty box and have not heard anything back in the "48 hrs" and am still being charged. Horrible ** customer service. DON'T SUBSCRIBE TO THEM, they're just purposely not cancelling my membership and taking my money.
I've been a subscriber since late summer 2018. I liked my first box & loved the December box. The boxes in between were mediocre (gave most of the contents away). Well, I've been trying to cancel for WEEKS. I have gotten nothing but automated responses AND was charged earlier than usual for the next month... You know, for a box I don't want! Upon discussing this with others? I'm not alone!
I signed up. I was unable to sign into my account due to their error. I tried emailing them. They didn’t get back to me within the 48 business hours that the automatic email response said so I requested to cancel. I got another automatic response that I was canceled but if I wanted to stay they would discount the rate. I replied with that I just wanted to cancel. My account kept saying active so I keep contacting them to cancel. I wrote 8 emails and gave them 3 weeks. However I Woke up today to them taking out another months box payment.
I called customer service and the person on the phone said there was no cancellation request in their system?! 8 times and nothing? Okay. I have all the email proof. Don’t do it. This is THE WORST customer service I have ever experienced. And apparently it’s a trap as they never cancel you... Even when you ask 8 times.
The Nubian By Juvia's box was a mess. It was crushed or something. The box itself was fine but unusable. When I opened it and powder come pouring out all over the place nothing else was like that. Seems someone either made a mistake or didn't care. Very unhappy about it. Is it possible you can send another one? I'd be happy to send the mess back to You if You would like.
I decided to subscribe to Allure B. Box because I thought it would be a great way to receive samples and beauty products to try out. I started Oct. 5 2018 and they charged me right away. I never heard back on shipping for that month. Oct 16 I sent an email and on Oct 18 I received a tracking email. Needless to say I received the box very late Oct. I decided to cancel, with an email, I was offered to please stay and they would do the next “4 boxes at $10 ea.” Instead of $15. I accepted, this was Oct 31. On Nov. 1st they charged my card for the Nov. box. ALL November I waited, no emails, no information. I got an email just advising a “November Round up” for those who did get the box can review the products. I sent an email no response, so I decided to call. I spoke to a rep saying she didn’t understand why I had received one. On their end it showed it had not left “the warehouse” but she’d message a supervisor who’d get back to me.
On Dec. 4th still no response I call yet again and I get the most rudest rep Named Courtney. She was short, didn’t care to hear my concern, and when I said I would like to please cancel and get a refund on my November box, she said she could refund me because it shows the box left the warehouse and I will receive it in two weeks! (Mid December for my Nov box) so I said okay please still cancel my subscription, I start to explain it just doesn’t make sense and why does it work this way. She cut me off and said “ok I get it it’s like fine, there you’re showing now as discontinued”. I said oh okay thank you, appalled by her lack of customer service or empathy towards customers. I would never recommend Allure Beauty Box and who knows if I’ll ever receive the box I was charged for. They are a rip off with miserable people working for them.
I ordered my first box in July 2018 expecting to still be able to receive the July box according to the cutoff times on their site, but of course, it ended up selling out so I had to wait over a month for the August box to ship out and then eventually be delivered. I ended up sending a cancellation email and was offered a promotional offer of 4 boxes for $10 each, I agreed to keep the subscription and waited for my next box. A few weeks later I received a letter in the mail telling me my card had been declined, I called the customer service number on the letter and was told somebody updated my credit card and when the monthly charge went in it was declined.
I don't know where they got this random card from that was updated because I never did such a thing. There's no record of me sending an email or me calling them to update my card from the original American Express card used when I started my subscription to the alleged Mastercard on file that they claim was denied, so how is it that /I/ updated the cards in their system exactly? Well, I called them today 10/18/2018 and the CSR spoke to me like I was dumb and informed me I did not receive my September box because I had canceled my service on 8/22/2018 and restarted it that same day but the September box had just sold out on 8/20/2018 - how convenient.
I don't know how concerned I should be about an incorrect credit card information being added to the wrong account. I don't know what happened and I'm concerned about the security of my information or if this is simply a ploy they're using to explain that they couldn't fulfill my order because they sold out before they could fulfill the orders for existing customers. To add insult to injury, my October box still hasn't even been mailed out yet so who knows when the heck I will receive it, but they do have the 4 boxes for $10 offer saved to my account. Ugh! The box seems like a really good value, but be prepared for a possibility of huge hassles and potential problems if you subscribe.
Worst experience ever. It has now been a month and a half and I still have not received my box. I have made numerous phone calls to customer service and each time they were curt and rude. I finally got a tracking number after different reps kept telling me different stories. The tracking information said it would be updated within 42 to 48 hours. Going on 96 hours tracking information has still not updated so I called customer service. The gentleman that picked up the phone treated me like I was an imbecile.
He also insinuated that I was a liar. I read him the tracking number and I told him what other reps had told me in reference to receiving my box. He said, "I say trumps what any other customer service representative may have told you." I was like what? He then proceeded to tell me that even with the tracking information I probably won’t receive my package for another two weeks to which I exclaimed, "You mean I have paid for this box and it will take roughly 2 months for me to receive it?" And he said, "Yep. Go on the website. Look for yourself." To which I canceled the order and then he became even more discourteous and rude. Do you not use this company if you want good customer service.
Spoke with customer service on 9/14 to update my credit card info. Rep stated that I was all set and I would receive a confirmation email which I did on 9/17 alone with Allure charging my account in the amount of $16.33 for the Sept box. On 9/21 my account was suspended. "Suspended customer's request???" What's that. I called and they said they don't know what happened and don't know why the account said that. Then she told me that I would not receive the Sept box and would have to wait until October. WHAT!!! Your mistake and you charged me for NOTHING!!! DON'T DO IT. SAVE YOURSELF A BIG HEADACHE!!!
I ordered the August box on 8/18. I received it today, 9/20. Yes, a whole month later. I canceled my subscription because I thought it would make little sense to have to be billed for a 2nd box before I got the first. Customer service didn't seem bothered when I told them why I was canceling but cared enough to offer me a subscription to Allure magazine, at my expense. Um, I'll pass. Upon arrival, the box was stained and wet, thanks to two of the samples that opened inside. One of the products I received wasn't advertised as being in the box but they were sweet enough to include a detailed description of the item I didn't get.
I signed up for the first month promotion for $7.50. They charge my card and 1.5 weeks later, they charged my card again for the next month subscription even though I haven't received the first box yet. I emailed them to cancel, they replied me with some promotion "4 boxes for $10", I refused but they ignored my answer. I kept emailing them to cancel but never got an answer from them. The next thing I know is that they already shipped another box. This is outrageous.
Subscribed to the beauty box via MSA in early August, inputted a different shipping and billing address and they shipped it to my billing address anyway. I called and asked Allure why would they ask for that information if they're going to ship it to the billing address regardless, and they said that there are multiple ways to sign up and usually it defaults to the billing address, even if the shipping option is specified (so why even ask for shipping if that's the case? remove the option?). I contacted them multiple times via phone to see when they would send my beauty box (to the correct address this time). I was originally told 5-10 business days. After ten business days with no box, I reached back out and this time spoke to a manager. She was understanding, refunded my money, said she would send it out again but she informed me they only ship boxes out ONCE A MONTH. it would be 21-30 days for me to receive that box.
Why would another representative give me incorrect shipping information? Was she just pulling random numbers out of her **? I was just charged for my September box and received the notification it had shipped on the 10th. I have a feeling I'll see the September box before I ever receive my August box. I reached out once again inquiring about my August beauty box. The rep finally provided me with a tracking number and said it is out of their hands and to check with USPS. I inputted the tracking info into USPS' website... it states they're still awaiting the item.
At this point, I have given up on this beauty box. I have completely given up on Allure as a company and will gladly spend money on any other beauty box on the market. Play! by Sephora is a great one with FANTASTIC customer service representatives. FabFitFun is another amazing box. Ipsy has better customer service than Allure. This experience has been terrible. So frustrated and made me write off this entire company.
Allure Beauty Box expert review by ConsumerAffairs
Allure magazine focuses on beauty and fashion advice and news. The company also gives Best of Beauty Awards to cosmetic products. Their beauty boxes ship the contiguous United States and include at least six sample products.
Editor curated: Items included in Allure’s beauty box are selected by the magazine’s editors.
Mini magazine: Each Allure Beauty Box comes with a mini magazine that includes information about the products in the box as well as how-to guides and beauty tricks.
Referral bonus: When existing customers refer friends who sign up, and enter the existing customer’s e-mail address, the existing customer will receive a free box. Customers can qualify for one free box each month.
Gift: Consumers can purchase gift subscriptions for loved ones. Gift subscriptions are available for three, six, or twelve months.
Savings: Consumers receive a discount on their first Allure Beauty Box, and those who choose to subscribe for a full year receive one box free. Customers can cancel subscriptions at any time.
Best for: Allure’s beauty boxes are designed for women and are best for makeup lovers and gift givers.
Allure Beauty Box Company Information
- Company Name:
- Allure Beauty Box