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Allure Beauty Box
Allure Beauty Box
Overall Satisfaction Rating
2.60/5
  • 5 stars
    7
  • 4 stars
    6
  • 3 stars
    4
  • 2 stars
    2
  • 1 stars
    16
Based on 35 reviews that contain star ratings
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Allure Beauty Box

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35 Allure Beauty Box Consumer Reviews and Complaints

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Rated with 2 stars
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Verified Reviewer
Original review: Jan. 12, 2019

I decided to try out Allure and I really regret it. I made my subscription purchase on December 31st hoping to get the January box. I was charged twice at their "first-time subscriber" rate. Then a couple days later I was charged the full price of a box on top of that. I emailed the same day I made my order and heard nothing back within 48 hours. I then emailed again. Nothing. Finally I called in. I was informed that one of the charges was refunded (though my bank account still doesn't reflect this). I was also told that of you sign up at the end of the month they will charge you for both that month and the next month.

They said it was in the FAQ. Well it sure as hell wasn't in my cart or on the checkout page when I paid. It said I'd be charged $10 and that like all subscriptions I would be charged monthly ($15). It did not say I'd be charged 26 dollars. That's fraudulent. You can't take more money than a customer has agreed to pay! I made sure to cancel and I'll be talking to the bank. One of the boxes has shipped, but who knows which one it is. I've never had an experience like this with a subscription before. 99% of the time if you order a subscription at the end of the month you get the next month's box. I know I'm not alone. A bunch of people on Reddit have recounted similar stories and have mentioned being overcharged. Disappointing to say the least.

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 9, 2019

I've emailed FIVE TIMES in 9 days to cancel my subscription of beauty box and have not heard anything back in the "48 hrs" and am still being charged. Horrible ** customer service. DON'T SUBSCRIBE TO THEM, they're just purposely not cancelling my membership and taking my money.

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 5, 2019

I've been a subscriber since late summer 2018. I liked my first box & loved the December box. The boxes in between were mediocre (gave most of the contents away). Well, I've been trying to cancel for WEEKS. I have gotten nothing but automated responses AND was charged earlier than usual for the next month... You know, for a box I don't want! Upon discussing this with others? I'm not alone!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 5, 2019

I signed up. I was unable to sign into my account due to their error. I tried emailing them. They didn’t get back to me within the 48 business hours that the automatic email response said so I requested to cancel. I got another automatic response that I was canceled but if I wanted to stay they would discount the rate. I replied with that I just wanted to cancel. My account kept saying active so I keep contacting them to cancel. I wrote 8 emails and gave them 3 weeks. However I Woke up today to them taking out another months box payment.

I called customer service and the person on the phone said there was no cancellation request in their system?! 8 times and nothing? Okay. I have all the email proof. Don’t do it. This is THE WORST customer service I have ever experienced. And apparently it’s a trap as they never cancel you... Even when you ask 8 times.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 31, 2018

The Nubian By Juvia's box was a mess. It was crushed or something. The box itself was fine but unusable. When I opened it and powder come pouring out all over the place nothing else was like that. Seems someone either made a mistake or didn't care. Very unhappy about it. Is it possible you can send another one? I'd be happy to send the mess back to You if You would like.

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Dec. 21, 2018

I have really enjoyed this subscription. I truly feel like I am getting a lot for the money. The price point is exceptional and the products are higher end. I get opportunities to try an $80 product before I go and drop my money in the store. Honestly pleased each month and intend to keep the subscription indefinitely.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2018

I decided to subscribe to Allure B. Box because I thought it would be a great way to receive samples and beauty products to try out. I started Oct. 5 2018 and they charged me right away. I never heard back on shipping for that month. Oct 16 I sent an email and on Oct 18 I received a tracking email. Needless to say I received the box very late Oct. I decided to cancel, with an email, I was offered to please stay and they would do the next “4 boxes at $10 ea.” Instead of $15. I accepted, this was Oct 31. On Nov. 1st they charged my card for the Nov. box. ALL November I waited, no emails, no information. I got an email just advising a “November Round up” for those who did get the box can review the products. I sent an email no response, so I decided to call. I spoke to a rep saying she didn’t understand why I had received one. On their end it showed it had not left “the warehouse” but she’d message a supervisor who’d get back to me.

On Dec. 4th still no response I call yet again and I get the most rudest rep Named Courtney. She was short, didn’t care to hear my concern, and when I said I would like to please cancel and get a refund on my November box, she said she could refund me because it shows the box left the warehouse and I will receive it in two weeks! (Mid December for my Nov box) so I said okay please still cancel my subscription, I start to explain it just doesn’t make sense and why does it work this way. She cut me off and said “ok I get it it’s like fine, there you’re showing now as discontinued”. I said oh okay thank you, appalled by her lack of customer service or empathy towards customers. I would never recommend Allure Beauty Box and who knows if I’ll ever receive the box I was charged for. They are a rip off with miserable people working for them.

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7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 18, 2018

I ordered my first box in July 2018 expecting to still be able to receive the July box according to the cutoff times on their site, but of course, it ended up selling out so I had to wait over a month for the August box to ship out and then eventually be delivered. I ended up sending a cancellation email and was offered a promotional offer of 4 boxes for $10 each, I agreed to keep the subscription and waited for my next box. A few weeks later I received a letter in the mail telling me my card had been declined, I called the customer service number on the letter and was told somebody updated my credit card and when the monthly charge went in it was declined.

I don't know where they got this random card from that was updated because I never did such a thing. There's no record of me sending an email or me calling them to update my card from the original American Express card used when I started my subscription to the alleged Mastercard on file that they claim was denied, so how is it that /I/ updated the cards in their system exactly? Well, I called them today 10/18/2018 and the CSR spoke to me like I was dumb and informed me I did not receive my September box because I had canceled my service on 8/22/2018 and restarted it that same day but the September box had just sold out on 8/20/2018 - how convenient.

I don't know how concerned I should be about an incorrect credit card information being added to the wrong account. I don't know what happened and I'm concerned about the security of my information or if this is simply a ploy they're using to explain that they couldn't fulfill my order because they sold out before they could fulfill the orders for existing customers. To add insult to injury, my October box still hasn't even been mailed out yet so who knows when the heck I will receive it, but they do have the 4 boxes for $10 offer saved to my account. Ugh! The box seems like a really good value, but be prepared for a possibility of huge hassles and potential problems if you subscribe.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 29, 2018

Worst experience ever. It has now been a month and a half and I still have not received my box. I have made numerous phone calls to customer service and each time they were curt and rude. I finally got a tracking number after different reps kept telling me different stories. The tracking information said it would be updated within 42 to 48 hours. Going on 96 hours tracking information has still not updated so I called customer service. The gentleman that picked up the phone treated me like I was an imbecile.

He also insinuated that I was a liar. I read him the tracking number and I told him what other reps had told me in reference to receiving my box. He said, "I say trumps what any other customer service representative may have told you." I was like what? He then proceeded to tell me that even with the tracking information I probably won’t receive my package for another two weeks to which I exclaimed, "You mean I have paid for this box and it will take roughly 2 months for me to receive it?" And he said, "Yep. Go on the website. Look for yourself." To which I canceled the order and then he became even more discourteous and rude. Do you not use this company if you want good customer service.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 24, 2018

Spoke with customer service on 9/14 to update my credit card info. Rep stated that I was all set and I would receive a confirmation email which I did on 9/17 alone with Allure charging my account in the amount of $16.33 for the Sept box. On 9/21 my account was suspended. "Suspended customer's request???" What's that. I called and they said they don't know what happened and don't know why the account said that. Then she told me that I would not receive the Sept box and would have to wait until October. WHAT!!! Your mistake and you charged me for NOTHING!!! DON'T DO IT. SAVE YOURSELF A BIG HEADACHE!!!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 20, 2018

I ordered the August box on 8/18. I received it today, 9/20. Yes, a whole month later. I canceled my subscription because I thought it would make little sense to have to be billed for a 2nd box before I got the first. Customer service didn't seem bothered when I told them why I was canceling but cared enough to offer me a subscription to Allure magazine, at my expense. Um, I'll pass. Upon arrival, the box was stained and wet, thanks to two of the samples that opened inside. One of the products I received wasn't advertised as being in the box but they were sweet enough to include a detailed description of the item I didn't get.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

I signed up for the first month promotion for $7.50. They charge my card and 1.5 weeks later, they charged my card again for the next month subscription even though I haven't received the first box yet. I emailed them to cancel, they replied me with some promotion "4 boxes for $10", I refused but they ignored my answer. I kept emailing them to cancel but never got an answer from them. The next thing I know is that they already shipped another box. This is outrageous.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 13, 2018

Subscribed to the beauty box via MSA in early August, inputted a different shipping and billing address and they shipped it to my billing address anyway. I called and asked Allure why would they ask for that information if they're going to ship it to the billing address regardless, and they said that there are multiple ways to sign up and usually it defaults to the billing address, even if the shipping option is specified (so why even ask for shipping if that's the case? remove the option?). I contacted them multiple times via phone to see when they would send my beauty box (to the correct address this time). I was originally told 5-10 business days. After ten business days with no box, I reached back out and this time spoke to a manager. She was understanding, refunded my money, said she would send it out again but she informed me they only ship boxes out ONCE A MONTH. it would be 21-30 days for me to receive that box.

Why would another representative give me incorrect shipping information? Was she just pulling random numbers out of her **? I was just charged for my September box and received the notification it had shipped on the 10th. I have a feeling I'll see the September box before I ever receive my August box. I reached out once again inquiring about my August beauty box. The rep finally provided me with a tracking number and said it is out of their hands and to check with USPS. I inputted the tracking info into USPS' website... it states they're still awaiting the item.

At this point, I have given up on this beauty box. I have completely given up on Allure as a company and will gladly spend money on any other beauty box on the market. Play! by Sephora is a great one with FANTASTIC customer service representatives. FabFitFun is another amazing box. Ipsy has better customer service than Allure. This experience has been terrible. So frustrated and made me write off this entire company.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 16, 2018

I have been charged for two months, two boxes. I have not received any boxes. Whenever I email them, they deny taking money out of my account and tell me to have the bank take care of it. RIDICULOUS. I hope that no one else subscribes. Where I come from, this is called theft.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 13, 2018

Do not, I repeat do NOT subscribe! I’ve had the subscription for 3 months and I have gotten one box. The second month when I didn’t receive the box I contacted customer service and was told they would be sending me a replacement with tracking because the first tracking showed it was sent back to them for an error on their part. After a week I had not received the email with tracking so I contacted them again, this time I was told I would not be given tracking but the box should show up within 2 to 3 weeks.

It has now been over three weeks, a third month has come and been billed and I have yet to receive the last month's box or tracking for this month's box. I have contacted Customer Service again and requested a refund on last month's and this month's and cancellation of my service. I’ve read some of the reviews that said that they don’t necessarily cancel when they say they do so I’m prepared to contact my bank if need be. I’m filing a complaint with the Better Business Bureau as well.

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13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 21, 2018

I've been a subscriber for 5 months. For the last 4 of those 5 months, I've been charged for the box and weeks later have had to email to ask where the box is. Only then does my box ever get shipped. Today I decided to call instead of email. The first person I spoke to was very friendly and understood my frustration. He told me he saw in my account that my box has "missed the truck" literally every month. He transferred me to a supervisor to further assist me. That's where the problems really start. He left me with this HORRIBLE woman who was the nastiest customer service representative I've ever spoken to. She basically tried to tell me that it didn't miss the truck and it was leaving the warehouse today.

I asked why I had to prompt my box to be shipped every month and she interrupted me (which she continued to do over the duration of the call) and told me it was not because of my promoting. I said I felt like that was a lie because it's happened every single month and the person I spoke to previously admitted my box kept missing the truck and he didn't know why. She then flipped out and wouldn't stop yelling at me about calling her a liar. I kept trying to say I was sorry for saying I felt like she was lying to which she continuously interrupted.

I told her I was the customer and she probably shouldn't speak to me this way and she went off again saying I was the one who was being awful. I wasn't. But even if I was, I am the customer who clearly is frustrated because my money keeps being taken with no box showing up until I ask where it is. She then interrupted me and told me she was transferring my call. She didn't. She left me on hold for several minutes. I hung up and called back to cancel my account and request a refund. Do not become a subscriber. There are a million other beauty boxes that aren't littered with bad customer service and terrible warehouses.

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20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 11, 2018

I am very disheartened by the fact that for the last three or so months my card has been charged at random times throughout the month, I do not receive products until late the next month when promised otherwise, and I have not received any assistance from customer service as they take too long to reply and only send copy and paste replies. I have had a particular issue with allure beauty box and after requesting they reimburse my account or cancel my membership, they went ahead and processed my debit card instead. This company is untrustworthy and even though I try to get reimburse or cancel, it seems to fail each and every time.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 14, 2018

I'm living in France and I offered a one year subscription to my sister in law who lives in Las Vegas in December 23, 2017. Allure Box has charged my bank account for the total amount of the subscription and I've received an order confirmation without any order number, since then (we are now mid January) I absolutely have no news about the shipment of any box although it is mentioned on their FAQ "If you are a new subscriber, your box will ship no later than 10 days after sign up". I wrote a complaint to BEAUTYBOX@ALLURE.COM on Jan 2nd and never got any response either. I call it robbery and now I'm about to contact my bank to oppose the payment as an fraud. I'm so unhappy I needed to share this very bad experience.

18 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Jan. 11, 2018

First they said they were going to send me something free for signing up and the free item they sent me was completely dried out. The delivery was completely late and on top of that after speaking with the supervisor that said they would call me back I never heard anything. The worst experience ever.

15 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 16, 2017

I am a subscriber to It cosmetics, I like it because the makeup itself is light and provides full coverage without caking and it looks fresh all day and I have never heard of the other listed makeup boxes. I like that I can choose how many items I want and which items I receive and pay for it over 3 months. I also like that I know what I am getting and can order what I want or need, that they are also coming out with new products and expanding the line so you need to check with the website if you need or want something else. But the price is a little high, and they do not have online ordering to change and update what you receive. You have to call them but the customer service people were very knowledgeable, professional and accommodating. They say you can cancel at any time.

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Rated with 5 stars
Verified Reviewer
Original review: Aug. 15, 2017

I heard about this brand from my cousin a while back. She said it’s the best sub she’s had and enjoys and looks forward to it so I gave it a try and I couldn’t be happier with it. It’s truly unique and high quality. The Allure Beauty Box is very well designed and thought out. It’s nice to be surprised with unique products within each customized professional looking box that is delivered to me. They did a great job making it look fancy and picking just the right needed products that make me happy. I have no complaints about it and recommend it. It’s definitely worthwhile to have and enjoy.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 14, 2017

I saw it advertised online and thought it would be a great way to try new beauty products without spending a lot of money on them first. I also was attracted to the ad showing some high-end cosmetics, like NARS. I liked the fact the box would contain some beauty products I'd never heard of, especially skin care products. I also liked the beauty tools that were included. However, I received a lot of products that I wouldn't use or colors outside of my palette. I would prefer it to be more customized, and I wish it had an option to be sent every other month as opposed to every month.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 13, 2017

The Allure Beauty Box was something I heard friends and coworkers talking about. I looked online and they had products closest to what my needs were. I like certain colors and styles and the personalization part of making toward what I wear and need versus randomly sending me things I may not use. I like certain types of makeup like eyeliner and cover up. The only thing I would add is more deals and discounts to people who buy, to have more selection and colors of brand items they include in the box, and to have different subscription boxes to choose from. Otherwise I enjoy the product they have now. Great products, A+.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 4, 2017

I saw Allure online and it offered $5 off. It came with full-size products. The quality of the products was great. I am disabled so to have this delivered to my door each month is wonderful. I can have fun each month playing with my kit. It is only $15 a month and so exciting to receive. You never know what you will receive and I look forward to it each month. The Skinfix clay cleaner is wonderful and makes my face feel so soft. I also like the eyeshadow color and ease of use. But I wish all products were full size. I would also like it designed more for me and what I would want each month. So far, all the products have been very good. The eye shadow and lipstick colors are not always my color though. I wish there was more black eye circle concealers too. Overall it is good. I love it!

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 3, 2017

I had a coupon from a friend so I was able to order the box for half price. I enjoyed trying the new products. There were makeup items and fingernail items. It had also more items than I expected. I really only expected 3 or 4 items in the box so I was happy to see so many different items. They were full sized items not just sample sized. This surprised me also. I like that you can cancel for just a month or two if you need to and you don't have to stop your subscription. But I disliked that I had no choice in the type of product or in the final selection. Some items were products that I have never used and will never use.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 2, 2017

I chose Allure Beauty Box because of how long it lasts. When water hits my face, my makeup doesn't come off. It's really good. When I eat, it doesn't smear on the food. It met all my expectations. However, bright colors aren't appealing to me and I disliked on how some colors were very bright. I prefer low, aesthetic colors that match my outfit. Bright colors stand out too much. Other than that, I like the quality and how unique it is. From all the others, I like the aesthetic colors. It blends in when I'm taking a photo. It's great for going out on parties as well. You should purchase and try it.

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Rated with 3 stars
Verified Reviewer
Original review: July 31, 2017

Love Allure magazine with new items for me to try. I'm busy working, so it's nice to have someone else shop for me... The chance to get new items without leaving my home. Easy to order and there's new items I may not even know about. Like the products and prices, as well as the colors, cost, variety. Every woman likes to get free items, or a lot more for our money. I would always like to get a surprise in my order as a big thank you.

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Rated with 3 stars
Verified Reviewer
Original review: July 30, 2017

I chose this plan for a online discount promotion and I appreciated the savings I would receive on my make up and other skincare products. I receive products like eyeliner, mascara, eyeshadow, lipgloss and other skin care products. I liked the variety of color palettes to choose from and it did meet my expectations somewhat. It was a lot like the other boxes that are out there. But there were still some flaws. Like ending up with too much make up that I didn't use because it just was not my color or I didn't like the way the make up felt or wear.

They should put a system in place that allows a certain number of things you can pick off of the website to specifically go in your box and a certain number of randoms. That way if you get a box you know there's something in there you're going to like and you don't end up with things you won't use. But I enjoyed the fact that I knew when my box would be coming every month as well as some randomness of the products.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 29, 2017

I just saw a post on Facebook about the box. It included a free full size eyeshadow palette with the first box, so I tried it - it was also only 10.00 which was a good price. When I received the box, I got 2 perfume samples, a shampoo and conditioner sample, lip plumper and color, and a nail color. I also received an eyebrow shaper and a big blush brush. I liked everything. The quality of the products, the time it took to get the box, the cool little card telling me all about what was in the box. I also liked being able to share what was in my box on Facebook and Twitter easily. I don't like the price the following month, but I really feel it was worth it.

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Rated with 4 stars
Verified Reviewer
Original review: July 28, 2017

I have used and been gifted other services including Birchbox and FabFitFun! They all have positives and negatives. I enjoyed the excitement when the package arrived. I liked receiving full sized products, high end products and things I normally wouldn't buy or know about. I would prefer everything to be full sized though. I would also like to pick things coming to me and to have the option to skip a month if the box didn't appeal to me.

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Allure Beauty Box expert review by ConsumerAffairs

Allure magazine focuses on beauty and fashion advice and news. The company also gives Best of Beauty Awards to cosmetic products. Their beauty boxes ship the contiguous United States and include at least six sample products.

  • Editor curated: Items included in Allure’s beauty box are selected by the magazine’s editors.

  • Mini magazine: Each Allure Beauty Box comes with a mini magazine that includes information about the products in the box as well as how-to guides and beauty tricks.

  • Referral bonus: When existing customers refer friends who sign up, and enter the existing customer’s e-mail address, the existing customer will receive a free box. Customers can qualify for one free box each month.

  • Gift: Consumers can purchase gift subscriptions for loved ones. Gift subscriptions are available for three, six, or twelve months.

  • Savings: Consumers receive a discount on their first Allure Beauty Box, and those who choose to subscribe for a full year receive one box free. Customers can cancel subscriptions at any time.

  • Best for: Allure’s beauty boxes are designed for women and are best for makeup lovers and gift givers.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Allure Beauty Box Company Information

Company Name:
Allure Beauty Box
Website:
beautybox.allure.com
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