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Streaming customers are much more satisfied than cable customers

While commercials play a role, it’s mostly about the price

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Consumers have been “cord-cutting” for years, dropping cable subscriptions in favor of one or more streaming subscriptions. There’s not a lot of mystery behind it, according to the latest J.D. Power U.S. Television Service Provider Satisfaction Study.

The survey found that streaming customers are much more satisfied with their choice than cable or satellite TV customers. J.D. Power surveys assign industries a score on a 1,000-point scale. Overall satisfaction for live TV...

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