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Amazon Prime Video leads in customer satisfaction, survey finds

Hulu + Live TV was the only streaming service that saw declines

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Amazon Prime Video is beating the competition in terms of customer satisfaction. But other streaming services aren't far behind, a new survey shows, and ad-supported Crackle notched the biggest gains.

Amazon's score rose to 82 in 2024 from 80 in 2023, pulling ahead of the pack and breaking its tie with Hulu + Live TV that lost favor, the American Customer Satisfaction Index said. Close on its heels are Peacock and YouTube Premium, which both scored 80.

The scores are out ...

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