It hasn't been such a great year for Netflix, at least the second half of it. The video rental company that seemingly could do no wrong alienated a lot of customers with its new pricing policies. And, it turns out, at least one customer is unhappy with her treatment by customer service.
"I have been a loyal customer for about a year now," Michelle, of Louisville, Ky., told ConsumerAffairs.com. "This December I found where Netflix was charging two of my credit cards. Both accounts had the same name. I called Netflix when I found this and the operator stated that he could clearly see that I had not signed up twice and I would be credited all my money back to my credit card on the account created in July. However this did not happen I was only credited for three months of the six months I was billed. I called and asked Netflix why I couldn't have the rest and was told their system would not let them refund that to me. Then I asked if they could give me a free month because they could clearly see it was a fraud account and the guy on the phone today was rude, disrespectful, and refused to allow me to speak to a supervisor or someone in a higher position than him."
Michelle says she still doesn't know how Netflix started charging her second credit card.
It's an old story. Many female consumers say they feel they are singled out for unfair treatment when they go to purchase or repair a car. Tina, of Port St. Lucie, Fla., says it happened to her when she took her vehicle to a Midas repair shop.
"I took my car in for a little squeal and was quoted a price of $489.00 for new rotors and pads on the front," Tina said. "I told the guy that I couldn't afford that and to just cut the rotors and put the pads on. When he said he couldn't do that I told him to put the wheels back on and I would pick the car up. I took the car to my old mechanic who told me that I didn't need brakes, they just needed cleaning!"
Tina's bill at her old mechanic? $48! The moral of the story is don't hesitate to get a second opinion when the price sounds out of line.
Leah, of Flowery Branch, Ga., said she didn't want an extended warranty on her new iPhone but said the clerk at Best Buy talked her into it.
"He said buy it for a month and cancel it, since most people damage it the first month," Leah said. "I did and now when I've tried to cancel it I was transferred five times and then the message said the call could not be transferred. Obviously making it very difficult to cancel coverage."
Not only that, the situation as Leah describes it makes absolutely no sense. An extended warranty kicks in after the manufacturer's warranty expires. That's usually 12 months. It sounds like the clerk was just trying to make a sale and, unfortunately, Leah fell for it.