Consumers often mistake the government's truly free with and other sites that enroll you in a credit monitoring service in exchange for a copy of your credit report. Ken, of Chippewa Lake, Ohio, insists he was on when he encounted a strange problem with the Experian report.

“After answering identity verification questions the next page that came up was an unable to honor request page, which included dollar amounts to purchase the report and/or receive credit report overnight,” Ken said. "Seemed like an attempt to get money out of someone for supposedly free credit report. Maybe I answered their vague security questions incorrect, but had no trouble with other two credit reports. Anyhow, went ahead and called the phone number given on site and order my "free" credit report from Experian via that method. We will see.”

This is, indeed, odd. It doesn't seem like Ken should have been asked to purchase anything when dealing with this site. If anyone else experiences something similar, let us know.


Netflix unleashed a number of consumer complaints recently when it separated its streaming video service from its DVD rentals, charging a fee for both services instead of providing both for one fee. Louise, of Erieville, N.Y, has a different complaint.

“Over and over again I receive unplayable, scratched DVD's,” Louise told “You call to complain they are a little sympathetic and send you a freebie but that's not what I want. I want a DVD that will play flawlessly. They tell me that it's up to the customer to tell them the DVD is damaged. As part of customer satisfaction they should check the DVD before they send it out to the customer.”

Quality control is a big part of any successful business. DVDs offer something of a challenge, however, since they are easily damaged. Probably the only way to ensure that the DVD being sent out is flawless is to burn a new copy each time, something that likely doesn't fit the business model.

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