The J.D. Power and Associates 2011 Laundry Appliance Satisfaction Study, also found that more customers are beginning to make choices based on a brand and then going to a store to buy that brand, which represents a shift, and those who research ahead of time find themselves happier with their purchase.
"The wide array of product information available, particularly from online sources, makes it easier than ever for appliance shoppers to do research prior to making a purchase," Jim Howland, senior director of the real estate and construction industries practice at J.D. Power and Associates, said. "Online ratings, for example, are becoming increasingly influential among many appliance shoppers."
It was the third consecutive year that Samsung ranked highest in satisfying clothes washer owners, achieving a score of 834. Samsung performs particularly well in three of the six factors: ease of use; styling and appearance; and price, J.D. Power said. Following Samsung in the ranking are LG (827) and Kenmore Elite (825).
Samsung ranks highest in customer satisfaction with clothes dryers for a fourth consecutive year with a score of 830, and performs particularly well in four of the six factors: ease of use; styling and appearance; features; and price. Whirlpool Duet (829) and LG (823) follow Samsung in the ranking.
Sub-Zero ranks highest in satisfying refrigerator owners with a score of 834 and performs particularly well in five of the six factors: ease of use, performance and reliability; styling and appearance; features; and warranty. Following Sub-Zero in the ranking are Samsung (820) and LG (790). Samsung performs particularly well in the price factor.
Miele ranks highest in customer satisfaction with dishwashers for a second consecutive year with a score of 814 and performs particularly well in two factors: performance and reliability and warranty. Following Miele in the ranking are Fisher & Paykel (805) and Kenmore Elite (802).
Among manufacturers of cooktops, ranges, and ovens, LG and Wolf rank highest, in a tie (804 each). This is the second consecutive year that Wolf receives an award in the cooktops/ranges/ovens segment. Wolf performs particularly well in three of the six factors: ease of use; performance and reliability; and styling and appearance. Ranking third in the segment is GE Monogram (801).