A federal judge has shut down an operation that allegedly posed as the U.S. government, then duped consumers into paying fees ranging from $200 to $2,500 by claiming the fees would cover processing by the United States Citizenship and Immigration Services (USCIS).

The court, acting at the request of the Federal Trade Commission (FTC),  froze the defendants’ assets and appointed a receiver to take over the business until the case is resolved. The FTC has asked the court to halt the business practices permanently and order the operation to repay its victims.

The real USCIS, a division of the Department of Homeland Security (DHS), offers advice and counseling to immigrants in the U.S. and people seeking to immigrate here. The agency also provides application forms for such benefits as green card renewal, work visas, and applications for asylum. The application forms are free but can cost hundreds or thousands of dollars to process.

Bogus Websites

According to the FTC, defendants Immigration Center and Immigration Forms and Publications, Inc., set up Websites that mimic official government sites, and then used the fake sites to steer immigrants to their deceptive telemarketing operation.

The Websites depicted American eagles, the U.S. flag, and the Statue of Liberty and had URLs such as www.uscis-ins.us and www.usgovernmenthelpline.com. They directed consumers to call a toll-free number that an automated voice answered, “Immigration Center.” Consumers were then transferred to a live person who answered, “USCIS or “U.S. Immigration Center,” and identified him or herself as an “agent,” “immigration officer,” or “caseworker.”

The sites also offered counseling and application forms. The counseling was done by telemarketers who did not meet legal requirements to provide immigration services, the FTC said.

Consumer confusion

Adding to the consumers’ confusion, the FTC contends, the defendants charged fees for application forms that were the same amount as the government processing fees, leading them to believe the fees covered the cost of USCIS processing. Some consumers who applied for the forms were told to send checks by overnight mail to cover the costs. Others paid with checks or money orders on delivery.

Consumers ended up paying for applications that were never processed by the USCIS for failure to pay the official processing fee, or, in some cases, they were charged twice, once by the defendants and once by the government after the defendant forwarded their bank account information to USCIS.


The FTC charged the defendants with violating federal law by misrepresenting:

  • that they were authorized to provide immigration and naturalization services;
  • that they were affiliated with the U.S. government; and
  • that the fees paid by consumers would cover all the costs associated with submitting immigration documents to the USCIS.


In addition, two of the defendants were charged with providing the others with the means and instrumentalities to further the illegal scheme.

The defendants named in the case are Immigration Center; Immigration Forms and Publications, Inc; Charles Doucette, individually and doing business as Telestaffing; Immigration Forms and Services and Immigration Form Processing; Deborah Stilson aka Deborah Malmstrom; Alfred Boyce; Thomas Strawbridge; Robin Meredith; Thomas Lawrence; and Elizabeth Meredith.