We all have our favorite rental car company and it can be based on a number of factors from price to the kind of cars they offer and to the way we're treated when we go there, so don't get bent out of shape if yours didn't make the cut in J.D. Power and Associates latest study of customer satisfaction with airport car rentals.
After studying the customer evaluations of more than 11,500 car rental desks at airports around the country, J.D. Power and Associated have named an Enterprise car rental counter at Hartsfield-Jackson Atlanta International Airport in Atlanta the best.
In fact, Enterprise has ranked highest in customer satisfaction among rental car companies for a seventh year in a row. J.D. Power and Associates measures the responses from both business and leisure travelers who react to such factors as costs and fees, the pickup and return process and the rental car itself.
The second place slot went to National, followed by Hertz in third.
The researchers also found that customer satisfaction in general with renting cars at airports has returned to pre-financial crisis levels and that the number of reported problems fell from 11% to 9% from a year earlier.
Stuart Greif, vice president of the travel practice at J.D. Power and Associates, says the increase in customer satisfaction is due to improved operations by rental car companies as the market has started to come back, reversing the impact of downturn-related cuts.