A Pennsylvania hearing aid business has agreed to pay $48,000 to reseolve consumer complaints about unfair and deceptive business practices.
Attorney General Tom Corbett Corbett said that the settlement, known as an Assurance of Voluntary Compliance (AVC), was reached with Russell Hollinger, the owner and operator of Microtone Hearing Instruments, which operated throughout Pennsylvania, and was based in Williamsport.
According to the agreement, Microtone will pay $47,900, including more than $26,000 for restitution. Microtone will also notify customers that they can contact the Attorney Generals office if they feel that their rights have been violated.
The agreement also provides a 60-day open restitution period for consumers who have concerns about their business with Microtone. Online complaint forms are available in the Complaints section of the Attorney Generals website, www.attorneygeneral.gov.
The Attorney Generals Health Care Sections investigation revealed that Microtones sales and financing paperwork did not meet the standards required by Pennsylvania consumer protection law.
Corbett said that specific concerns included:
• Selling hearing aids without obtaining a required medical referral or properly executed waivers
• Failing to provide consumer refunds within 30 days of returns
• Selling hearing aids without fully completing the receipt
• Not registering all fictitious business names, which could potentially confuse consumers.