Having trouble getting your rebate? Here's a sample demand letter you can send to the company that's stiffing you. You should send it certified mail, return receipt requested. Keep a copy of the letter and a copy of all the product codes, receipts, etc. Also, be sure to keep the receipt that shows the letter was received and signed for by someone at the company.
You should send copies to the Federal Trade Commission, the Attorney General of your state and the state where the company is headquartered, and to ConsumerAffairs.com and other consumer organizations and publications. It is not necessary to use certified mail for the copies, only for the letter you send to the company.
City, State, Zip
Return Receipt Requested
Attention: Rebate Processing Department
City, State, Zip
Re: Failure to Receive Rebate by Offer Date
To Whom It May Concern:
I purchased a (product details) on (date) in (city and state.) My decision to buy this product was based upon your offer of a mail-in rebate of $____ ("offer"). My purchase of the product was my acceptance ("acceptance") of your offer, creating a binding and enforceable contract between us.
I have performed my obligations under the contract. I paid the full purchase price and proceeded to fill in the rebate form provided by you. I included all information requested to process my rebate, but to date I have not received a check in the amount of $____.
I respectfully request you process payment and mail it to me at the address indicated within 30 days. For your convenience, I have attached copies of all information originally sent to you.
If I do not receive payment in full by (date 30 days from mailing,) I will file complaint reports with the Federal Trade Commission, the Attorney General of (your state) and (the company's state,) as well as selected consumer advocacy organizations and may, at my option, pursue whatever other legal avenues of redress as may be deemed appropriate.
I am sending copies of this letter to these agencies and organizations to encourage your compliance.
Thank you for your prompt attention and resolution of this matter.
(Your name typed)
Federal Trade Commission
Bureau of Consumer Protection
6th & Pennsylvania Avenue, NW
Washington, DC 20580
Hon. (name of Attorney General)
Attorney General, State of (state)
11400 West Olympic Boulevard, Suite 200
Los Angeles, CA 90064
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