The outrage directed against United Airlines' handling of Dr. David Dao, on a flight from Chicago to Louisville, has been building for nearly a week.
On Sunday, Dao refused to give up his seat to a United Airlines employee who needed to get to Louisville, and his attorney says he was severely injured when security personnel dragged him off the plane in front of dozens of smartphone-wielding passengers who recorded the incident and spread it around the world.
In a news conference Thursday, Dao's attorney Thomas Demetrio painted a picture of a callous and sometimes brutal airline industry, and truth be told many regular fliers would not disagree.
But moral outrage aside, it begs the question; just what exactly should you do if you find yourself in Dao's position someday, told by the airline that you must give up your seat? Would you refuse and resist as Dao did?
Bumping will continue
It is almost certain that no airline will ever again subject a passenger to what Dao endured, having learned from United's painful lesson. But make no mistake, airlines have not stopped involuntarily bumping passengers and probably won't, so it could happen to you in the future.
Should it happen, the law is pretty clear. The U.S. Department of Transportation requires the airline denying boarding to a ticketed passenger to give the passenger a written statement detailing his or her rights and the airline's criteria for selecting a passenger to bump.
There is no evidence this was done in the case of Dr. Dao and it isn't clear how many, if any, airlines do this. So as a first step, passengers being involuntarily bumped should politely ask for this document. It signals to the airline that you know your rights and perhaps they will move on to bump some other poor soul.
But if you are handed the document and are still told to get off the aircraft, do you risk physical injury if you refuse? Again, probably not, since airlines will undoubtedly have new procedures in place to prevent future horrific encounters.
But refusing might land you in legal trouble, because your rights aboard a ship or aircraft are not always the same as they are on terra firma. Specifically, the law grants special powers to captains.
The federal aviation regulations (Title 14) also specify that passengers must obey all orders given by the pilot in command. So this is where a passenger must be careful. Should the plane's captain be summoned and order you off the plane, your refusal could be considered “interfering with an airline crew,” a felony.
However, it's something of a gray area if the plane is still at the gate with the door open. Until the aircraft pushes back from the gate, the airline's ground agents may be considered in charge of the aircraft.
Prudence might dictate that you don't want to be the test case. It may be wiser to comply with the order, then seek legal redress once you are safely off the plane.
In some cases, but not all, the airline bumping you involuntarily will provide some compensation. However, Transportation Department rules say that if the airline can arrange alternate transportation and get you to your destination within an hour of the original arrival time, there is no requirement for compensation.
In Washington, bumping may become a hot topic. Sen. Richard Blumenthal (D-Conn.) is asking the Transportation Department to do more to protect the rights of airline passengers. In a letter to the agency, he's asking that it investigate airline industry practices, including involuntary bumping of passengers.