Toyota Recalls and Safety Alerts

This living topic delves into the numerous recalls and class action lawsuits involving Toyota vehicles. It covers major issues such as engine oil sludge, unintended acceleration, software glitches, and various safety defects in models like the Camry, Prius, and RAV4. The content highlights consumer complaints, legal battles, and Toyota's efforts to address these problems through recalls and settlements. Additionally, it touches on the broader impact on Toyota's reputation and financial performance as well as consumer experiences and the company's responses.

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Toyota recalls model year 2022 Rav4s, Rav4 Hybrids, and Rav4 Primes

Toyota Motor Engineering & Manufacturing is recalling 3,533 model year 2022 Rav4s, Rav4 Hybrids, and Rav4 Primes.

The front passenger seat may have been assembled with interference between internal parts that may cause the Occupant Classification System (OCS) sensor to incorrectly detect an occupant.

Incorrect detection of an occupant may result in improper air bag deployment in a crash, increasing the risk of injury.

What to do

Dealers will inspect and repair the front passenger seat -- as necessary -- free of charge.

Owner notification letters are expected to be mailed on September 2, 2022.

Owners may contact Toyota's customer service at (800) 331-4331. Toyota's number for this recall is 22TA08.

Toyota Motor Engineering & Manufacturing is recalling 3,533 model year 2022 Rav4s, Rav4 Hybrids, and Rav4 Primes.The front passenger seat may have been...

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Toyota recalls model year 2022 Tundras and Hybrids

Toyota Motor Engineering & Manufacturing is recalling 31,428 model year 2022 Tundras and Tundra Hybrids equipped with a Panoramic View Monitor system.

Incorrect programming of the parking-assist electronic control unit (ECU) software may cause the front camera image to appear on the multimedia display instead of the rear camera image when the shifter is placed into reverse.

A rearview camera that fails to display the correct image can reduce the driver's rear view, increasing the risk of a crash.

What to do

Dealers will reprogram the parking assist ECU free of charge.

Owner notification letters are expected to be mailed on July 27, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 22TA07.

Toyota Motor Engineering & Manufacturing is recalling 31,428 model year 2022 Tundras and Tundra Hybrids equipped with a Panoramic View Monitor system.I...

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Toyota recalls Subaru Solterra and Toyota BZ4X vehicles

Toyota Motor Engineering & Manufacturing is recalling 661 model year 2023 Subaru Solterra and Toyota BZ4X vehicles.

The hub bolts on the wheels may loosen, causing a wheel to detach from the vehicle after low-mileage use.

A wheel detaching from a moving vehicle can result in a loss of vehicle control, increasing the risk of a crash.

What to do

Owners are advised not to drive their vehicles until they are repaired. A remedy for the issue is currently under development.

Letters notifying owners of the safety risk were expected to be mailed in June, and a second letter will be sent once the remedy is available.

Owners may contact Toyota's customer service at (800) 331-4331 for more information.

Toyota Motor Engineering & Manufacturing is recalling 661 model year 2023 Subaru Solterra and Toyota BZ4X vehicles.The hub bolts on the wheels may loos...

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Toyota recalls model year 2022 Tundras and Tundra Hybrids

Toyota Motor Engineering & Manufacturing is recalling 46,176 model year 2022 Tundras and Tundra Hybrids.

The flange nuts on the axle shaft sub-assemblies can loosen over time and potentially cause one or both axle shaft sub-assemblies to separate from the axle housing.

Axle shaft separation can cause a loss of vehicle stability and brake performance, increasing the risk of a crash.

What to do

Dealers will inspect the rear axle assembly, tighten the axle flange nuts, and replace any damaged axle-related components -- if necessary -- free of charge.

Owner notification letters are expected to be mailed on July 15, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 22TA05.

Toyota Motor Engineering & Manufacturing is recalling 46,176 model year 2022 Tundras and Tundra Hybrids.The flange nuts on the axle shaft sub-assemblie...

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Gulf States Toyota recalls 4Runners, Tacomas, Highlanders and Highlander Hybrids

Gulf States Toyota (GST) is recalling 661 model year 2022 4Runners, Tacomas, Highlanders and Highlander Hybrids.

The load carrying capacity modification labels may not be permanent and can fade, becoming illegible.

An illegible label may allow the vehicle to be overloaded, increasing the risk of a crash.

What to do

GST will notify owners by mail, including a replacement load carrying capacity modification label for their vehicle and detailed replacement instructions free of charge.

Owner notification letters are expected to be mailed June 27, 2022.

Owners may contact GST customer service at (713) 744-3465. GST's number for this recall is 22R1.

Gulf States Toyota (GST) is recalling 661 model year 2022 4Runners, Tacomas, Highlanders and Highlander Hybrids.The load carrying capacity modification...

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Toyota recalls model year 2022 Tundra pickup trucks

Toyota Motor Engineering & Manufacturing is recalling 18,101 model year 2022 Tundra pickup trucks with a Panoramic View Monitor (PVM) system.

The parking assist electronic control unit (ECU) software may prevent transmission of the rearview camera signal during cold weather, preventing the rearview image from displaying.

A rearview camera that does not display an image reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

What to do

Dealers will reprogram the parking assist ECU software free of charge.

Owner notification letters are expected to be mailed on May 30, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 22TA04.

Toyota Motor Engineering & Manufacturing is recalling 18,101 model year 2022 Tundra pickup trucks with a Panoramic View Monitor (PVM) system.The parkin...

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Nearly half a million Toyota and Lexus vehicles recalled

Toyota Engineering & Manufacturing is recalling 458,054 of the following vehicles:

  • Model year 2022 Lexus LX, Lexus NX HEV, Lexus NX PHEV, & Toyota RAV4 HEV, and
  • Model year 2021-2022 Lexus LS HEV, Toyota Mirai, RAV4 PRIME, Sienna & Venza, and model year 2020-2022 Toyota Highlander HEV vehicles.

The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system.

Driving with a deactivated stability control system increases the risk of a crash.

What to do

Dealers will update the Skid Control ECU software free of charge. Owner notification letters are expected to be mailed on May 16, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 22TA03; Lexus' number for this recall is 22LA01.

Toyota Engineering & Manufacturing is recalling 458,054 of the following vehicles: Model year 2022 Lexus LX, Lexus NX HEV, Lexus NX PHEV, & Toyota RA...

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Toyota recalls model year 2021 C-HRs

Toyota Motor Engineering & Manufacturing is recalling 36,558 model year 2021 C-HRs.

The radar sensor may not have been activated during production, making the pre-collision system (PCS) inoperative.

An inoperative PCS that does not provide a malfunction indicator to the driver, or braking assist as expected, can increase the risk of a crash.

What to do

Dealers will inspect and activate the radar sensor -- as necessary-- free of charge.

Owner notification letters are expected to be mailed on April 11, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 22TA02.

Toyota Motor Engineering & Manufacturing is recalling 36,558 model year 2021 C-HRs.The radar sensor may not have been activated during production, maki...

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Honda and Toyota take top honors in family car rankings

Honda and Toyota have emerged as favorites in U.S. News & World Report’s annual list of best family cars. This year, the publication evaluated 96 vehicles and named winners across nine categories.

Honda picked up the most awards this year with four, while Toyota was not far behind with two. The Honda Odyssey took the category of Best Minivan for Families for the 12th straight year, the longest streak in the history of the awards. 

The Honda Passport won Best 2-Row SUV for Families for the third time in a row, and the Honda Accord notched a third win as the Best Midsize Sedan for Families. The Honda Accord Hybrid was named the Best Hybrid Car for Families.

Sajid, of Spring, Texas, told us he owns four Hondas, including an Accord and an Odyssey. He says the brand has provided reliable rides for his family. 

“Engine design for power to haul 8 people for family members with kids for school rides, soccer, playground, and other various track and field events, as well for going to the beach and family vacations to Florida Disney Land, etc.,” Sajid wrote in a ConsumerAffairs review.

Toyota makes a strong showing

Toyota also made a strong showing in the rankings, with the Toyota Highlander Hybrid winning Best Hybrid SUV for Families for the ninth time. Meanwhile, the Toyota Avalon was named the Best Large Car for Families for the fourth year in a row.

The Chevrolet, Hyundai, and Kia brands each earned one spot in the rankings. The Chevrolet Suburban won Best Large SUV for Families for the fourth time overall and the second year in a row. 

The Hyundai Tucson won the Best Compact SUV for Families category, while the Kia Telluride received the Best 3-Row SUV for Families for the third consecutive year.

"With winners from nine different vehicle classes, the Best Cars for Families awards offer choices that will work for every family," said Jim Sharifi, managing editor of U.S. News Best Cars. "The 2022 award winners offer the features, safety, and space that will appeal to new parents, as well as parents with teen drivers or households that include grandparents."

The criteria for the judging focused on a combination of safety and reliability ratings, excellent reviews from the automotive press, passenger and cargo space, and features that keep the entire family safe, connected, and entertained. 

The judges also considered vehicle technology, such as in-car wireless internet, teen driver controls, automatic braking, surround-view parking camera systems, and hands-free cargo doors. They were given equal weight to more traditional criteria, such as passenger and cargo space.

Honda and Toyota have emerged as favorites in U.S. News & World Report’s annual list of best family cars. This year, the publication evaluated 96 vehicles...

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Toyota and SUVs top list of longest-lasting vehicles

With the price of new and used vehicles at all-time highs, it pays to choose a car or truck that will last for years beyond the end of monthly payments. A study by iSeeCars.com found that certain brands and certain types of vehicles last longer than the competition.

Toyota earns the top spot among automotive brands, with 2.3% of its vehicles reaching 200,000 miles. That's almost double the average for all vehicles. In second place is Honda, with 1.9% of its fleet reaching the 200,000 milestone.

If the average motorist drives 15,000 miles a year, then it would take around 13 years to put 200,000 miles on a car or truck.

“Toyotas have a reputation for lasting a long time, so if you’ve already got a Toyota you’re in good shape,” Karl Brauer, executive analyst at iSeeCars.com told ConsumerAffairs. “If you’re looking to buy a car and want it to last as long as possible, Toyota is a good option.”

SUVs also go the distance

Among types of vehicles, full-size SUVs have the best chance of delivering at least 200,000 miles. If it happens to be a Toyota SUV, the odds are even better.

The Toyota Land Cruiser has the best chance of getting past 200,000 miles, according to the study, which found that 18% of Land Cruisers have reached that mark. The Toyota Sequoia is in second place. 

These truck-based, body-on-frame SUVs occupy the top spots by a wide margin, with the Sequoia being twice as likely to reach 200,000 miles as the next ranked car on the list. 

“The body on frame construction of something like a Land Cruiser or Chevy Suburban generally makes it a very durable design,” Brauer said. “Also, you get the functionality of a truck with the practicality of a three-row SUV.”

In fact, Toyota places five additional models – seven in all – within the top 15. The study shows that at least 3.2% of all 4Runner, Tundra, Avalon, Prius, and Sienna vehicles make it to 200,000 miles or further. Among the auto industry as a whole, the average is only 1.2%.

Strong showing from U.S. manufacturers

Five American, full-size SUVs make the list, including the third-ranked Chevrolet Suburban, the fourth-ranked GMC Yukon XL, the sixth-ranked Ford Expedition, the seventh-ranked Chevrolet Tahoe, and the twelfth-ranked GMC Yukon. 

What these vehicles have in common is that they are all manufactured by General Motors. Brauer says the Chevrolet Suburban, GMC Yukon, GMC Yukon XL, and Chevrolet Tahoe share a platform and many common parts, which helps explain their durability.

Toyota also leads in pickup trucks making it past 200,000 miles. The Tundra is in first place and the Tacoma is in third, with the Honda Ridgeline sandwiched in between in second place. The Ford F-150, America’s best-selling vehicle, ranks 5th.

With the price of new and used vehicles at all-time highs, it pays to choose a car or truck that will last for years beyond the end of monthly payments. A...

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Toyota picked as the best automotive brand for retaining value

Car and truck prices, both new and used, continue to move higher because of vehicle shortages caused by the COVID-19 pandemic. For that reason, automotive experts suggest that consumers pay close attention to how well a vehicle holds its value.

When it comes to brands, the experts at Kelley Blue Book (KBB) say it’s hard to go wrong with a Toyota or its luxury brand Lexus.

You may know that a new car is worth thousands less the moment you purchase it, but some brands and models lose more money over time than others. In its analysis of the 2022 model year, KBB puts Toyota on top in this metric. To reach that conclusion, it projected retained value through the first five years of ownership.

"Toyota and Lexus, respectively, are the best vehicle brand and luxury brand for 2022 in terms of the highest average projected resale value across their full lineups,” said Janice Yoell, senior manager of valuations for Kelley Blue Book. 

Consumers tend to agree

Consumers posting reviews of Toyota at ConsumerAffairs tend to agree. The brand earns 4.2 stars in our 5-star rating system. Lawrence, of Florence, Ariz., told us that he’s driven Chevys, Fords, and Nissans but always comes back to Toyota for its value and reliability.

“Toyota is incredible for what you pay, as long as you take care of it maintenance-wise,” Lawrence wrote in his review.

“You can very easily run it for 300,000 to 500,000 miles, which is why I buy them, I got 350,000 miles out of my last Corolla and now I have a Tacoma that has 130,000 miles and still runs great and along with that everything still works on the truck.”

Trucks and SUVs retain more value

When it comes to individual models, Honda and Subaru also make a strong showing. When judged on its ability to retain value, the Honda Civic leads the compact category, while the Honda Accord is the top midsize sedan.

The Subaru Crosstrek leads the subcompact SUV category, with the Forrester leading the compact SUVs and the Outback holding the most value in the mid-size SUV group.

“Trucks and SUVs continue to dominate among the top 10 vehicles, including a brand-new Best Resale Value Award winner this year with the Ford Maverick compact pickup – which also was named Best New Model for 2022 by Kelley Blue Book,” Yoell said. “It's also notable that an electrified vehicle – the Tesla Model X – is among the top 10, another indication of how electrified vehicles are becoming more mainstream in today's marketplace."

Even though used car prices have risen in the last year, KBB says that trend may end with the pandemic. It says the average 2022 model year vehicle will only retain about 43% of its original value after a five-year ownership period. If you do the math, that means a $45,000 new car today will only be worth somewhere close to $19,350 after five years. 

Car and truck prices, both new and used, continue to move higher because of vehicle shortages caused by the COVID-19 pandemic. For that reason, automotive...

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Toyota recalls model year 2021 Venza Hybrids

Toyota Motor Engineering & Manufacturing is recalling 41,544 model year 2021 Venza Hybrids.

Water may enter the rear turn signal LED lights, allowing condensation to form on the circuit board. That additional condensation may cause a short circuit.

A short circuit can cause dimming or failure of the rear turn signals and hazard lights, reducing the vehicle's visibility to other drivers and increasing the risk of a crash.

What to do

Dealers will replace both rear turn signal LED bulbs and replace the rear turn signal light assembly -- as necessary -- free of charge.

Owner notification letters are expected to be mailed on March 19, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 22TB01/22TA01.

Toyota Motor Engineering & Manufacturing is recalling 41,544 model year 2021 Venza Hybrids.Water may enter the rear turn signal LED lights, allowing co...

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Toyota recalls power steering gear assembly service parts for Tundras and Sequoias

Toyota Motor Engineering & Manufacturing is recalling 151 JTEKT power steering gear assembly service parts for model year 2007-2021 Tundras and model year 2008-2022 Sequoias, part numbers 44250-0C160, 44250-0C131, 44250-0C170, and 11250-0C121.

The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.

An oil leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

What to do

Dealers will inspect and replace the power steering gear assembly free of charge.

Owner notification letters are expected to be mailed on February 21, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 21TH01.

Toyota Motor Engineering & Manufacturing is recalling 151 JTEKT power steering gear assembly service parts for model year 2007-2021 Tundras and model year...

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Toyota recalls model 2022 Toyota 4Runners

Southeast Toyota Distributors (SET) is recalling 78 model year 2022 Toyota 4Runners.

The driver's side high beam may be inoperable after the installation of accessory fog lights.

An inoperable driver's side high beam may reduce visibility, increasing the risk of a crash.

What to do

Dealers will install an updated wiring harness free of charge.

Owner notification letters are expected to be mailed on February 10, 2022.

Owners may contact SET customer service at (866) 405-4226. SET's number for this recall is SET21A.

Southeast Toyota Distributors (SET) is recalling 78 model year 2022 Toyota 4Runners.The driver's side high beam may be inoperable after the installatio...

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Toyota to develop 30 new electric vehicles under new $70 billion initiative

On the heels of capturing first place in electric vehicle sales for the 22nd year in a row, Toyota has announced that it will bring 30 new EVs to market by 2030. The company is committing $70 billion to the project. 

Half of that – $35 billion – is earmarked for the development of a battery electric vehicle (BEV) line-up. That investment alone is a major shift for Toyota. Only months ago, it was a hold-out when 30 countries and six automakers made a commitment to phase out gas-powered vehicles by 2040.

All-electric appears to be the future

Toyota may have been slow to respond when compared to its peers, but its timing is still good. A recent report from BloombergNEF shows that electric vehicle sales keep trending upward: around 5.6 million units in 2021, up from 2.1m in 2019 and 3.1m in 2020. 

Consumers are getting more choices as the field expands. The report said there are now more than 500 zero-emission vehicle models available to buy around the world, up 37% since 2019. However, those who still prefer gas-powered vehicles will still get what they want from Toyota.

"We want to leave all people with a choice, and rather than where or what we will focus on, we will wait a little longer until we understand where the market is going," Toyota CEO Akio Toyoda said at a press conference announcing its BEV initiative. Toyoda said his company was still pursuing a diverse strategy towards carbon-reduction, which will include hybrids and hydrogen-powered vehicles as well.

Toyota starts strong with first all-electric option

The first all-electric vehicle Toyota will present to consumers is the bZ4X – “bz” being short for “beyond zero.” Scheduled to go on sale in mid-2022, the bZ will have a manufacturer-estimated range of up to 250 miles for XLE (executive luxury edition) front-wheel-drive models. 

KelleyBlueBook (KBB) said it expects the 2023 Toyota bZ4X electric SUV to have a starting price of around $36,000; that price could extend to around $43,000 depending on what add-ons buyers purchase. Consumers might be able to get a break on those prices if the U.S. government or individual states toss in EV tax rebates.

In his review of the bZ4X, KBB’s Nick Kurczewski said the vehicle sports a crossover-meets-wagon look that’s similar to the Kia EV6, another electric crossover that consumers will see popping up in showrooms soon.

Gadget lovers will no doubt like the interior of the bZ4X. Kurczewski said the cabin is dominated by a large central touchscreen, plus all the tech needed to power Apple CarPlay, Android Auto, wireless device charging, Amazon Alexa, and a Wi-Fi hot spot.

“Safety is taken into consideration, too,” Kurczewski said. “The 2023 bZ4x is the first Toyota vehicle to come standard with the automaker’s Toyota Safety Sense 3.0 suite of active driver aids. This includes upgraded versions of existing systems (like pre-collision warning), along with features like low-light cyclist detection, guardrail detection, and daytime motorcyclist detection.”

On the heels of capturing first place in electric vehicle sales for the 22nd year in a row, Toyota has announced that it will bring 30 new EVs to market by...

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Toyota recalls Sequoias and Tundras

Toyota Motor Engineering & Manufacturing is recalling 22,462 model year 2021-2022 Sequoias and model year 2021 Tundras.

The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.

An oil leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

What to do

Dealers will inspect and replace the power steering gear assembly -- as necessary -- free of charge.

Owner notification letters are expected to be mailed on January 22, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's numbers for this recall are 21TB10 and 21TA10.

Toyota Motor Engineering & Manufacturing is recalling 22,462 model year 2021-2022 Sequoias and model year 2021 Tundras.The power steering gear assembly...

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Toyota earned the most Kelley Blue Book Awards in 2021

With new cars being hard to come by, and with prices at record highs, you don’t want to make a mistake when you buy one. Considering the recognition and praise that a particular make and model has received from the industry might help you make a good choice.

In 2021, Kelley Blue Book singled out cars and trucks as the best in breed in certain categories. This month, the editors boiled down their list and named the 10 Most Awarded Cars of 2021 and 10 Most Awarded Brands of 2021.

Automotive experts reviewed this year’s various awards programs and looked for vehicles that tended to land on multiple lists across a range of categories. They factored in the vehicles and brands featured most on lists like the Best Family Cars, Best Luxury Cars Under $35,000, and Best Hybrid Cars Under $40,000, to name a few.

"There are many noteworthy automotive brands and vehicles in the marketplace, but ultimately Toyota and its RAV4 won the most Kelley Blue Book awards and accolades in 2021," said Jason Allan, director of editorial for Kelley Blue Book. 

Premium price

If a RAV4 is on your holiday shopping list, be prepared to pay a premium. Not surprisingly, the SUV is highly popular with consumers. Last month, automotive publisher Torque News reported that a 2021 Toyota RAV4 Prime XSE was being sold at one specific Toyota dealership with a $40,000 “Dealer Added Markup.”

The 2021 Toyota RAV4 is KBB’s most awarded car of the year. The 5-passenger compact SUV won points for being spacious and comfortable, with a wide range of trims and engine options. 

“The RAV4 Prime plug-in hybrid earned a 2021 Best Buy Award and a spot on the 14 Best New and Redesigned SUVs list. The RAV4 also was a 2021 Best Buy Award winner and one of the 12 Best Family Cars of 2021,” KBB stated in a news release.

Toyota was also KBB’s most awarded brand of 2021, with a total of 41 accolades. Hyundai was second with 22, and Ford was third with 18.

"Our team works year-round testing and reviewing vehicles, along with examining all kinds of relevant data, to compile our recommendations for the best cars in a wide range of categories – all with the ultimate goal to help car shoppers as they navigate their journey,” Allan said. “The standout vehicles are strong enough that they often appear on multiple lists, and the top brands boast lineups full of award winners."

With new cars being hard to come by, and with prices at record highs, you don’t want to make a mistake when you buy one. Considering the recognition and pr...

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Toyota recalls model year 2022 Sienna

Toyota Motor Engineering & Manufacturing is recalling 2,259 model year 2022 Siennas with seating for eight passengers.

An incorrect seat belt webbing guide may have been installed on the outboard second-row seat belt assemblies.

During seat belt pre-tensioner deployment, the incorrect webbing guide may damage the seat belt webbing, causing it to tear and increasing the risk of injury in a crash.

What to do

Dealers will replace the outboard second-row seat belt assemblies free of charge.

Owner notification letters are expected to be mailed on January 13, 2022.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's numbers for this recall are 21TB08 and 21TA08.

Toyota Motor Engineering & Manufacturing is recalling 2,259 model year 2022 Siennas with seating for eight passengers.An incorrect seat belt webbing gu...

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Toyota to spend $35 billion on electric cars over next eight years

Toyota has decided it wants to be in the electric vehicle market conversation and is prepared to spend $35 billion to make its voice heard.

At a press conference in Tokyo on Tuesday, Toyota President Akio Toyoda said the company plans to build as many as 30 new models in the next eight years, with a goal of putting 3.5 million a year in the hands of car buyers by 2030. If Toyota can pull that off, its EVs would equal slightly more than a third of the company's total sales last year.

That $35 billion investment and timeframe match efforts made by General Motors, Tesla, Volkswagen, Ford, and others. VW may not be too happy about the news because Toyota overtook it as the largest carmaker in 2020. Earlier this year, Toyota announced that it was planning to invest $13.5 billion toward developing electric vehicle battery tech. VW responded by saying it would also increase its investment in electric vehicles.

Consumers praise Toyota's vehicles

Although Toyota has lost ground in recent customer satisfaction surveys, many Toyota owners continue to praise the company’s vehicles for their durability and long-term value.

“In my life I've had Chevys, Fords, AMC and Nissan along with Toyota. Today's cars and trucks are not made to last. You would be lucky to get 75,000 to 100,000 miles of trouble free use out of America[n] cars. Very sad. Seem we made them for the masses,” Lawrence of Florence, Ariz., wrote in a ConsumerAffairs review.

Lawrence said he found that as long as you take care of your Toyota, your Toyota will take care of you. “You can very easily run it for 300,000 to 500,000 miles. Which is why I buy them. I got 350,000 mile out of my last Corolla and now I have a Tacoma that has 130,000 miles and still runs great and along with that everything still works on the truck.”

Toyota has decided it wants to be in the electric vehicle market conversation and is prepared to spend $35 billion to make its voice heard.At a press c...

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Toyota to start charging owners who want to start their vehicles remotely

If you never thought you’d see the day when you would have to pay to start your car, then brace yourself. Toyota has announced that car owners will have to sign up for a subscription service if they want to start their car with a key fob. 

The news – originally reported by The Drive and confirmed by a Toyota spokesperson – reveals that if a consumer has a 2018 model year or later Toyota vehicle equipped with Toyota's Remote Connect functions, then the vehicle must be enrolled in a subscription program if the owner wants to use the key fob to start their car remotely. The subscription rate is $8 per month or $80 per year.

“To be clear, what we're talking about is the proximity-based RF remote start system, where you press a button on the fob to start the car while outside of it within a certain distance—say, from your front door to warm up your vehicle in the driveway on a cold morning before you get in,” The Drive reported. “Your fob uses radio waves to communicate with the car, and no connection back to Toyota's servers is needed. But the function will not work without a larger Remote Connect subscription.”

Subscription is needed after trial ends

Anytime someone buys a new Toyota, they’re offered the option of signing up for a trial of Toyota's Connected Services. Those services include emergency assistance, hot spot connectivity, and a feature that allows owners to unlock and start the vehicle from a phone app. 

The catch is that owners who want to continue having access to those services will need to sign up for a subscription after their trial ends. The trial periods reportedly vary based on what features and packages the car owner purchased when they got their vehicle. 

Toyota isn’t the only company that is turning to a subscription model. Car and Driver reports that Cadillac requires a subscription if someone wants to use its hands-free Super Cruise driver assistance. Audi also requires a subscription for its Wi-Fi-enabled navigation system, and Tesla drivers must pay $200 per month for access to the company’s Full Self-Driving option. 

Subscriptions – no matter what they’re for – are here to stay, and they will likely continue to move from one product category to another. 

If you never thought you’d see the day when you would have to pay to start your car, then brace yourself. Toyota has announced that car owners will have to...

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Toyota recalls model year 2018-2019 Camrys

Toyota Motor Engineering & Manufacturing is recalling 227,490 model year 2018-2019 Camrys.

The vane cap inside the vacuum pump may break, causing the pump to fail. This could result in a sudden loss of braking assist.

A sudden loss of braking assist can increase the risk of a crash.

What to do

Dealers will repair or replace the vacuum pump -- as necessary -- free of charge.

Owner notification letters are expected to be mailed on December 16, 2021.

Owners may contact Toyota customer service at (800) 331-4331.

Toyota Motor Engineering & Manufacturing is recalling 227,490 model year 2018-2019 Camrys.The vane cap inside the vacuum pump may break, causing the pu...

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Toyota recalls model year 2022 Prius and Prius Prime vehicles

Toyota Motor Engineering & Manufacturing is recalling 8,411 model year 2022 Prius and Prius Prime vehicles.

The Engine Control Unit (ECU) software may falsely detect an error and shut down the hybrid system, causing a loss of drive power and increasing the risk of a crash.

What to do

Dealers will update the ECU software free of charge. Owner notification letters are expected to be mailed on November 20, 2021.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 21TB07/21TA07.

Toyota Motor Engineering & Manufacturing is recalling 8,411 model year 2022 Prius and Prius Prime vehicles.The Engine Control Unit (ECU) software may f...

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Toyota announces major investment in electric car technology

Tesla, General Motors, and Ford have grabbed all the electric vehicle (EV) headlines lately, but Toyota is staking out its claim to a piece of the action.

The Japanese automaker has announced an investment of approximately $3.4 billion in U.S. production of EV batteries between now and 2030. The funds will be used to develop and localize the production of batteries to power EVs.

One component of the plan is the establishment of a new company that will partner with Toyota Tsusho to build a new plant in the U.S. that will employ about 1,750 people. Production could start in 2025.

"Toyota's commitment to electrification is about achieving long-term sustainability for the environment, American jobs, and consumers," said Ted Ogawa, the CEO of Toyota Motor North America. "This investment will help usher in more affordable electrified vehicles for U.S. consumers, significantly reduce carbon emissions, and importantly, create even more American jobs tied to the future of mobility."

Toyota continues to invest in electric vehicles

Toyota is no newcomer to EVs. To date, the automaker has turned out 18.7 million EVs worldwide and 4.5 million in the U.S. While electrified vehicles already account for nearly 25% of Toyota's U.S. sales volume, that number is expected to rise to nearly 70% by 2030.

Toyota produced an EV version of its popular SUV, the RAV4, until it was discontinued in 2014. The first generation of the RAV4 EV was sold to consumers in California. The second generation was limited to fleet sales within the U.S.

Toyota also pioneered the hybrid engine, introducing the Toyota Prius in 1997. The electric motor that is recharged by a small gasoline engine while being driven circumvents the range limitations of all-electric vehicles and has proven popular with consumers.

Jolanda, of Sioux Falls, S.D., bought her Prius because of Toyota’s reputation and believes the car has saved her money over the last five years.

“The amount of money that you save on gas alone definitely justifies the slightly higher price point,” Jolanda wrote in a ConsumerAffairs post. “And for me, that was really important. Although it can obviously fluctuate a bit on driving habits, amount of miles driven, etc., the fuel efficiency is really good.”

Toyota isn’t the only carmaker investing in EV technology. Stellantis -- the parent company of Jeep, Dodge, and Ram -- is partnering with LG to produce lithium-ion battery cells and modules. The plant will be in the U.S. at a yet-to-be-determined location. It will produce batteries to power U.S-built EVs beginning in 2024.

Tesla, General Motors, and Ford have grabbed all the electric vehicle (EV) headlines lately, but Toyota is staking out its claim to a piece of the action....

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Toyota recalls model year 2018-2021 Tundras

Toyota Motor Engineering & Manufacturing is recalling 158,489 model year 2018-2021 Tundras.

The headlight electrical circuits may power the high and low beams simultaneously, which could overheat the electrical connector.

An overheated electrical connector can increase the risk of a fire.

What to do

Dealers will modify the engine wire harness assembly and replace any damaged bulb, bulb connector, and/or headlight assembly -- as necessary -- free of charge.

Owner notification letters are expected to be mailed October 4, 2021.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's numbers for this recall are 21TB06 and 21TA06.

Toyota Motor Engineering & Manufacturing is recalling 158,489 model year 2018-2021 Tundras. The headlight electrical circuits may power the high and low...

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Toyota unveils the all-new Tundra pickup

Ford has gotten a lot of attention lately by previewing its all-electric F-150 Lightning pickup, but Toyota is reminding consumers it has no intention of bowing out of the pickup competition.

The company this week introduced the 2022 Toyota Tundra pickup with a major redesign — the third generation of Tundra pickups. It debuted its TV commercial for the truck during NBC’s Sunday Night Football telecast.

Toyota says its engineers focused on enhancing the performance, capability, multimedia, and creature comforts for drivers and passengers.

New features include a high-strength boxed, steel-ladder frame, aluminum-reinforced composite bed, and fully redesigned multi-link rear suspension. The result gives the new Tundra a maximum towing capacity of up to 12,000 pounds and a maximum payload capacity of 1,940 pounds.

“Our design goal from the beginning was to create the most powerful, rugged and sophisticated looking full-size pickup that will take Tundra to a whole new level,” said Kevin Hunter, president of Calty Design Research. “Because recreation and an outdoor lifestyle are at the core of Toyota truck identity, we set out to create a muscular, chiseled and athletic design that also looks like it could handle the toughest towing demands.”

Consumers like its durability

The Tundra is a popular model with ConsumerAffairs reviewers, who give the model a 4-star review. Many have commented on the vehicle’s durability.

“Great truck. minimal care,” wrote Will of Massena, New York, in a ConsumerAffairs review. “It is a workhorse, going through snow like a hot knife through butter. Overall I love this truck. Only drawback is parts can be a bit high but if you shop around you can keep that cost down.”

The new Tundra has a bolder look than previous models and offers upgraded technologies and additional power. But in a change from the past, the 2022 Tundra will offer two versions of a 3.5-liter twin-turbo V-6 engine as well as a V-8. One of the V-6 engines is a hybrid producing up to 437 horsepower.

Interior changes

Past Tundra owners will also notice some changes in the cab. Designers chose a horizontal layout theme instead of the vertical layout on most other trucks in the market. Part of the goal was to integrate the instrument panel and center stack to flow with the interior layout. 

Toyota says the Tundra boasts some upgraded interior materials as well. High-contact areas like armrests and pads across the dash feature highly durable materials designed to keep the truck looking new.

Toyota has yet to release fuel economy ratings for the 2022 Tundra. When the truck goes on sale before the end of the year, it’s expected to carry a sticker price of between $34,000 and $50,000.

Ford has gotten a lot of attention lately by previewing its all-electric F-150 Lightning pickup, but Toyota is reminding consumers it has no intention of b...

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Juratoys recalls children’s shaving toys

Juratoys US of Millersburg, Pa., is recalling about 13,600 Janod Children’s Shaving Kits.

The brown trim of the shaving kit bags contains levels of a regulated phthalate that exceed the prohibition of specific phthalates.

Banned phthalates are toxic if ingested by young children and can cause adverse health issues.

No incidents or injuries are reported.

This recall involves Janod Shaving Kit toys.

The kit’s blue fabric zippered bag with brown trim and imitation leather handle holds the following wood components: mustache-shaped scissors, mirror, mustache-shaped comb, cologne bottle, shaving brush, shaving cream bottle and shaver.

The batch number is found on the bottom of the cologne bottle and on the packaging wrap.

The following six batches are included in this recall:

  • 10084/ J06548/ 052020
  • 10024/ J06548/ 062020
  • 10166/ J06548/ 072020
  • 10279/ J06548/ 092020
  • 10460/ J06548/ 112020
  • 10551/ J06548/ 022021

The shaving kits, manufactured in China, were sold at Nordstrom, Crate and Barrel, and Barnes and Noble stores nationwide; online at Amazon.com, Maisonnette.com, Nordstrom.com, CrateandBarrel.com, and Bn.com; both in store and online at other specialty toy, gift and books stores nationwide; and in select catalogs from July 2020, through July 2021, for about $30.

What to do

Consumers should immediately stop using the recalled children’s shaving kit and return it to the place of purchase for a full refund.

Consumers may contact Juratoys US toll-free at (855) 665-9287 from 8:30 a.m. to 5:00 p.m. (ET) Monday through Friday, by email recall@juratoysus.com, or online at www.janod.us and click on “Recall Information – Shaving Set” at the bottom of the page for more information.

Juratoys US of Millersburg, Pa., is recalling about 13,600 Janod Children’s Shaving Kits. The brown trim of the shaving kit bags contains levels of a re...

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Toyota recalls Yaris, Yaris Hatchback and Yaris Sedan vehicles

Toyota Motor Engineering & Manufacturing is recalling 31,307 model year 2019-2020 Yaris, Yaris Hatchback and Yaris Sedan vehicles.

An impeller within the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

A fuel pump failure may cause an engine stall, increasing the risk of a crash.

What to do

Dealers will replace the low-pressure fuel pump assembly free of charge.

Owner notification letters are expected to be mailed September 30, 2021.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's numbers for this recall are 21TB05 and 21TA05.

Toyota Motor Engineering & Manufacturing is recalling 31,307 model year 2019-2020 Yaris, Yaris Hatchback and Yaris Sedan vehicles. An impeller within th...

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Toyota to invest $13.5 billion on developing electric vehicle battery tech

Toyota has long been a leader in the development of hybrid vehicles, dating back to 1997 when it first introduced the Prius. Now, it looks like it's trying to continue leading the way when it comes to these technologies.

On Tuesday, the automaker said it intends to invest more than $13.5 billion by the year 2030 to develop electric and hybrid vehicle batteries for its vehicles.

Toyota’s push for electric vehicle supremacy couldn’t come at a better time. Electric and hybrid vehicle sales jumped 81% in the first quarter of 2021. In 2022, the company plans to deliver its first all-electric line-up. 

What we can expect from Toyota

The first thing Toyota plans on doing is slashing the cost of its batteries. It said it plans on making that happen by reexamining the materials used in the batteries and the structure of the power cells -- most likely an effort to extend the service life of the batteries. The company may also eventually choose to replace liquid lithium-ion batteries.

"Then, for the vehicle, we aim to improve power consumption, which is an indicator of the amount of electricity used per kilometer, by 30%, starting with the Toyota bZ4X," Chief Technology Officer Masahiko Maeda told a press briefing. "We are still searching for the best materials to use," he said.

VW says it’s in it to win it, too

If successful, Toyota’s investment in electric vehicle batteries could put it ahead of the competition. The competitor that most industry watchers pit against Toyota is Volkswagen (VW). Not to be outdone by Toyota’s announcement, the world's second-largest automaker also said on Tuesday that it’s possible it will also increase its investment in electric vehicles.

Rather than try to go head-to-head with the bigger EV wannabes like Ford and GM to try and win an entire continent, VW’s battle plan seems to be set on conquering the EV market starting with smaller countries. The company’s first conquests? Sweden and Switzerland. 

“The short story in both markets is that Volkswagen Group is now king of the market,” said CleanTechnica’s Zachary Shahan.

“Its various fully electric offerings across several brands -- several of the models built electric from the ground up -- have quickly shot the automaker into a strong leadership position, as many Volkswagen fans and staff have long said would happen, and as many Tesla fans and overall Volkswagen skeptics have questioned or said would not happen.”

Toyota has long been a leader in the development of hybrid vehicles, dating back to 1997 when it first introduced the Prius. Now, it looks like it's trying...

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Toyota to cut production by another 40% due to the computer chip shortage

The pandemic-induced computer chip shortage is continuing to wreak havoc on the automotive industry. After taking a bite out of Ford and GM’s plans, it’s now laying waste to Toyota’s production.

The world’s largest automaker says it is being forced to reduce its global production by 40% in September -- meaning it will produce 360,000 fewer vehicles than it planned. While Toyota says the rise in COVID-19 cases in Vietnam and Malaysia made the semiconductor shortage worse, the effect is being felt across almost all of its plants, including ones in Japan, North America, China, and Europe.

“It became difficult to secure the necessary volume for several parts, which led to this sudden and large-scale production cut,” said Kazunari Kumakura, Toyota’s global procurement chief. 

Being felt on the bottom line

Until now, Toyota has been able to withstand the pandemic’s impact in areas where many of its peers haven’t; in fact, it was able to record profits. But this news is already taking a toll. By midday on Thursday, shares of Toyota stock had fallen by 7.44 points (-4.24%).

“The new cuts could mean rougher seas ahead for all global automakers -- and their shareholders,” said The Motley Fool’s John Rosevear, suggesting that the global shortage of new vehicles won't end anytime soon or possibly by the end of 2021.

“I think this Toyota news suggests that we should expect automakers' shipments and revenue to remain well below pre-pandemic levels for a while longer -- certainly beyond the end of 2021.”

Impact on consumers

The chip shortage is causing a yin and yang effect that’s comparable to what we’re seeing in the housing market. It’s a good time to be a seller, but it’s not great if you’re a buyer. 

“In short, waiting lists are getting longer, and some vehicles are being built with different electronic systems in order to keep production lines running. If you're looking to jump waiting lists by buying used, prices are on the rise as the used car market becomes stronger,” said automobile valuation analyst Curtis Moldrich.

Prices are on the rise for used cars as the chip shortage rages on, especially for low-mileage, recent model cars in good condition. According to the U.S. Bureau of Labor Statistics, the cost of used cars and trucks rose 41% from July 2020, to July 2021.

The pandemic-induced computer chip shortage is continuing to wreak havoc on the automotive industry. After taking a bite out of Ford and GM’s plans, it’s n...

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Toyota recalls model year 2009-2015 Venzas

Toyota Motor Engineering & Manufacturing is recalling 279,040 model year 2009-2015 Venzas.

The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.

Damaged wires may cause the airbag sensor to become inoperable, preventing the deployment of the side and curtain airbags on the driver side and increasing the risk of injury in a crash.

What to do

Toyota will notify owners, and dealers will inspect and -- if necessary -- replace the driver-side front door wire harness free of charge.

The recall is expected to begin May 31, 2021.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 21TB01/21TA01.

Toyota Motor Engineering & Manufacturing is recalling 279,040 model year 2009-2015 Venzas. The Supplemental Restraint System (SRS) wiring may become dam...

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Toyota and Honda claim top honors in Best Family Car competition

The average transaction price (ATP) of a new car or truck is near an all-time high, hitting more than $41,000 in February, according to Kelley Blue Book. So families in the market for a new vehicle should choose carefully.

To help with that, U.S. News and World Report has just issued its annual list of Best New Cars for Families in 2021. The cars, SUVs, and vans were judged on a combination of safety, reliability, space, convenience, and connectivity.

Judges evaluated a total of 86 vehicles and named winners across nine categories.

Toyota was the biggest winner for the 2021 model year, driving off with four awards. Honda was close behind with three.

Eight-time winner

The Toyota Highlander Hybrid was named Best Hybrid SUV for Families for the eighth time. The gas-only RAV4 won Best Compact SUV for Families, and the Avalon Hybrid won Best Hybrid and Electric Car for Families for the second straight year. The gas-only Avalon won Best Large Car for Families, its third award in that category. 

The Honda Passport placed first in the category of 2-Row SUV for Families, the second time it has earned that distinction. The Honda Accord was also a second-time winner in the category of Best Midsize Sedan for Families. The Honda Odyssey won Best Minivan for Families for the 11th consecutive year – marking the longest winning streak in the history of the awards.

Kia and Chevrolet each collected an award. The Kia Telluride was named the Best 3-Row SUV for Families, the second straight year for that honor. The Chevrolet Suburban was named Best Large SUV for Families, finding its way back to the winner’s circle for the first time since 2015.

"Families come in many forms, and with nine different categories to choose from, there's a Best Cars for Families award winner that will work for any family," said Jamie Page Deaton, executive editor of U.S. News Best Cars. "The award winners have the space, safety, and features to satisfy any family, from new parents to parents with new drivers to households that may be welcoming grandparents."

Used vehicles may be a lot less

Families that don’t have a budget for one of these 2021 models might find good value if they consider a recent model of the same brand from the used car lot. The Honda Accord, for example, has a four out of five-star rating from ConsumerAffairs readers.

“Very good overall family sedan,” Ralph, of Pittsburgh wrote in a December 2019 post. “A few defects but overall quality is good except seats are not exactly designed for comfort. Ride is fair but road noise heard. Could be better by adding more insulation. Honda engines last forever.”

Previously-owned Toyota Highlanders also get a four-star rating from our readers. David, of Randolph, Mass., purchased a 2019 Highlander last year and is pretty pleased with his ride.

“No defects or mechanical issues,” David wrote in his post. “Very smooth ride. I find the seats comfortable. They do not hurt as others say after long rides. Maybe because everyone's body is different. I have no rattle or wind noises in the cabin.”

The average transaction price (ATP) of a new car or truck is near an all-time high, hitting more than $41,000 in February, according to Kelley Blue Book. S...

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NHTSA launches investigation into Toyota RAV4 engine fires

The National Highway Traffic Safety Administration (NHTSA) announced Monday that it has launched an investigation into Toyota’s RAV4 vehicles. Regulators said there have been 11 reports of fires in 2013-2018 RAV4 vehicles. 

Toyota said it’s aware of the investigation and is cooperating with the NHTSA’s probe, which involves more than 1.86 million vehicles.

In a filing, the NHTSA alleged that “a non-crash thermal event” originated in the left side of the SUVs engine compartment. The auto safety agency said the vehicle’s 12-volt battery appears to be the “area of origin” in a majority of incidents reviewed. 

Investigators suspect that the issue may be caused by improper battery installation. Specifically, they say it involves a short on the battery’s hold-down frame by the positive terminal of the 12-volt battery. The agency said the problem “may result in the sudden loss of electrical power, vehicle stalling, and/or a fire originating in the engine compartment.” 

Stalling reported before fires

Most drivers said the incidents happened while they were driving their RAV4, but four fires started while the ignition was off. Investigators said “stalling” was reported in the run up to several incidents. 

"Drivers experienced stalling prior to the thermal event in half of the instances where the vehicle was in motion," the NHTSA said. 

The agency said it’s opened the investigation to “better understand the contributing factors and frequency of vehicle fires originating from the battery region of the subject vehicles.” So far, no injuries or accidents have occured in connection to the issue. 

The vehicles under investigation haven't been recalled, but they eventually could be depending on what the investigation reveals. 

The National Highway Traffic Safety Administration (NHTSA) announced Monday that it has launched an investigation into Toyota’s RAV4 vehicles. Regulators s...

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Toyota overtakes Volkswagen as largest carmaker in 2020

Toyota is once again the world’s largest automaker, having sold 9.5 million vehicles globally last year. 

For five consecutive years, the Japanese automaker lost the title of best-selling automaker to its German rival Volkswagen. But the company said Thursday that it topped Volkswagen’s sales in 2020 in spite of the COVID-19 pandemic. 

The pandemic had a major impact on the auto industry as a whole, but Toyota ended up coming out ahead. The Toyota group, which owns Daihatsu and Hino subsidiaries, said it sold 9.5 million vehicles last year -- slightly more than Volkwagen, which sold 9.3 million. 

Volkswagen -- which owns brands that include Audi, Skoda and Porsche -- was hit harder by pandemic-related disruptions in sales. The company’s passenger car sales in Europe fell 24 percent last year to fewer than 10 million units, according to the European Automobile Manufacturers Association. Last week, however, Volkswagen said that profits for 2020 hit $12 billion, suggesting a recovery in the second half of the year. 

Strong sales

Toyota has a larger U.S. presence compared to Volkswagen, and U.S. residents weren’t on lockdown as often as consumers in Europe. Toyota spokeswoman Chisato Yoshifuji said the company was able to stave off pandemic-related financial losses due to virus-control measures. 

“Naturally the number of units sold was lower than in the previous year because of the spread of coronavirus,” Yoshifuji told Bloomberg. “But because Toyota and its partners were able to thoroughly implement measures to combat the spread of the virus, we were able to continue our corporate activities and keep yearly declines at the level they were.” 

Although it fared well in 2020, industry analysts say Toyota will have to continue dealing with a global chip shortage that has prompted automakers to close factories and furlough workers. Analyst Yoshiaki Kawano expects Toyota to “put up a good fight” in the coming year by putting out more electric vehicles and SUVs. 

Toyota is once again the world’s largest automaker, having sold 9.5 million vehicles globally last year. For five consecutive years, the Japanese autom...

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Toyota recalls Avalons, 2020 Avalon Hybrids, RAV4s, and RAV4 Hybrids

Toyota Motor Engineering & Manufacturing is recalling 161 model year 2020-2021 Toyota Avalons, model year 2020 Avalon Hybrids, RAV4s and RAV4 Hybrids.

Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's airbag in a crash.

An air bag that does not deploy as designed can increase the risk of injury.

What to do

Toyota will notify owners, and dealers will replace the steering column free of charge.

The recall is expected to begin January 18, 2021.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 20TB17/20TA17.

Toyota Motor Engineering & Manufacturing is recalling 161 model year 2020-2021 Toyota Avalons, model year 2020 Avalon Hybrids, RAV4s and RAV4 Hybrids. B...

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Toyota recalls model year 2021 RAV4 Prime vehicles

Toyota Motor Engineering & Manufacturing is recalling 413 model year 2021 RAV4 Prime vehicles.

The headlight aiming caps may have been improperly closed, allowing for horizontal adjustment of the headlight beam.

Adjusting the horizontal headlight beam can increase glare, reducing the visibility of an oncoming driver or the vehicle operator, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will close the aiming caps on the headlights free of charge.

The recall is expected to begin January 4, 2021.

Owners may contact Toyota customer service at (800) 331-4331. Toyota's number for this recall is 20TA15.

Toyota Motor Engineering & Manufacturing is recalling 413 model year 2021 RAV4 Prime vehicles.The headlight aiming caps may have been improperly closed...

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Toyota expands for a second time its recall of vehicles with possible fuel pump issue

Toyota Motor Engineering & Manufacturing is expanding an earlier recall to include another 1,517,721 of the following vehicles:

  • Model year 2018-2019 4Runners,
  • Model year 2019-2020 Avalons,
  • Model year 2019 Corolla Hatchbacks,
  • Model year 2017-2019 Highlanders,
  • Model year 2018-2020 Camrys,
  • Model year 2020 Corollas,
  • Model year 2018-2019 Land Cruisers,
  • Model year 2017-2020 Tacomas,
  • Model year 2019-2020 RAV4s,
  • Model year 2019-2020 Sequoias,
  • Model year 2017-2020 Siennas,
  • Model year 2019-2020 Tundras,
  • Model year 2018-2020 Lexus ES350s,
  • Model year 2017 Lexus GS200t's,
  • Model year 2017-2019 Lexus GS350s,
  • Model year 2019 Lexus GS300s,
  • Model year 2018-2020 Lexus LC500h's,
  • Model year 2019-2020 Lexus LS500s,
  • Model year 2018-2019 Lexus GX460s,
  • Model year 2017 Lexus IS200t's,
  • Model year 2019 Lexus IS300s, 2019 Lexus IS350,
  • Model year 2018-2020 Lexus LC500s,
  • Model year 2018 Lexus LS500s,
  • Model year2019 Lexus LS500h's,
  • Model year 2018-2019 Lexus LX570s,
  • Model year 2017 Lexus RC200t's,
  • Model year 2019 Lexus RC300s & RC350s,
  • Model year 2017 & 2019-2020 Lexus RX350s,
  • Model year 2018-2020 RX350Ls,
  • Model year 2019 Lexus UX200, and
  • Model year2018-2019 Lexus NX300s.

The low-pressure fuel pump inside the fuel tank may fail.

If the fuel pump fails while the vehicle is being driven, the engine can stall increasing the risk of a crash

What to do

Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one free of charge.

The recall is expected to begin December 23, 2020.

Owners may contact Toyota customer service at (800) 442-8696. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

Toyota Motor Engineering & Manufacturing is expanding an earlier recall to include another 1,517,721 of the following vehicles: Model year 2018-2019 ...

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Toyota recalls model year 2020 Highlanders and Highlander hybrids

Toyota Motor Engineering & Manufacturing is recalling 3,121 model year 2020 Highlanders and Highlander hybrids.

Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side airbag from deploying properly.

Improper deployment of the seat-mounted side airbag increases the risk of injury in the event of a crash.

What to do

Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers -- as necessary -- free of charge.

The recall is expected to begin December 13, 2020.

Owners may contact Toyota customer service at (800) 442-8696. Toyota's number for this recall is 20TB14 / 20TA14.

Toyota Motor Engineering & Manufacturing is recalling 3,121 model year 2020 Highlanders and Highlander hybrids. Incorrect seat trim covers on one or bot...

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Toyota recalls model year 2018-2020 Tundras

Toyota is recalling about 183,000 model year 2018-2020 Tundra pickup trucks.

The wire harness connected to the front turn signal bulbs was assembled incorrectly, causing them not to illuminate as brightly as intended.

What to do

Toyota will notify owners, and dealers will modify the wire harness connected to the front turn signal bulbs free of charge.

The recall is expected to begin in mid-September 2020.

Owners may contact Toyota customer service at (800) 331-4331

Toyota is recalling about 183,000 model year 2018-2020 Tundra pickup trucks. The wire harness connected to the front turn signal bulbs was assembled inc...

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Toyota recalls RAV4s and RAV4 Hybrids with steering issue

Toyota Motor Engineering & Manufacturing is recalling 46 model year 2019-2020 RAV4s and model year 2020 RAV4 Hybrids with electric power steering (EPS).

Water may enter through the steering gear box cover and cause a loss of electric power steering assist.

A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will replace the power steering gear box free of charge.

This recall is expected to begin August 10, 2020.

Owners may contact Toyota customer service at (888) 270-9371. Toyota's number for this recall is 20TB11 / 20TA11.

Toyota Motor Engineering & Manufacturing is recalling 46 model year 2019-2020 RAV4s and model year 2020 RAV4 Hybrids with electric power steering (EPS). ...

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Toyota recalls Prius and Prius v vehicles

Toyota is recalling about 267,000 model year 2013-2015 Prius and model year 2014-2017 Prius vehicles.

The vehicles were designed to enter a failsafe driving mode in response to certain hybrid system faults, but in rare situations, the vehicle may fail to do so.

If this occurs, the vehicle could lose power and stall. While power steering and braking would remain operational, a vehicle stall while driving at higher speeds could increase the risk of a crash.

What to do

Toyota will notify owners, and dealers will update the hybrid system software at no charge. Additionally, if the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter will be repaired or replaced at no charge.

The recall is expected to begin in late August 2020.

Owners may contact Toyota customer service at (800) 331-4331.

Toyota is recalling about 267,000 model year 2013-2015 Prius and model year 2014-2017 Prius vehicles. The vehicles were designed to enter a failsafe dri...

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Toyota recalls model year 2019-2020 RAV4s and RAV4 Hybrids

Toyota is recalling about 9,500 model year 2019-2020 RAV4s and RAV4 Hybrids.

The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material.

If the vehicle is driven frequently with rapid acceleration and deceleration over its lifetime, an involved front lower suspension arm can eventually separate, resulting in a loss of vehicle control, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will replace both front lower suspension arms with new ones free of charge.

The recall is expected to begin in mid-July 2020.

Owners may contact Toyota customer service at (800) 331.4331.

Toyota is recalling about 9,500 model year 2019-2020 RAV4s and RAV4 Hybrids. The front lower suspension arms, which connect to the front wheels, on the ...

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Toyota recalls model year 2020 Corolla Hatchbacks

Toyota is recalling about 1,000 model year 2020 Corolla Hatchbacks.

A connector in the rear hatch of the vehicle may have been damaged during production, resulting in the backup lamps possibly becoming inoperative over time.

If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.

What to do

Toyota will notify owners, and dealers will replace the rear hatch wire harness with a new one free of charge

The recall is expected to begin in early June 2020.

Owners may contact Toyota customer service at (800) 331-4331.

Toyota is recalling about 1,000 model year 2020 Corolla Hatchbacks. A connector in the rear hatch of the vehicle may have been damaged during production...

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Toyota recalls model year 2020 Highlanders with fuel supply issue

Toyota Motor Engineering & Manufacturing is recalling 38,810 model year 2020 Highlanders with a 3.5 L, V6 (2GR-FKS) gasoline engine.

Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.

Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will reprogram the ECU free of charge.

The recall is expected to begin April 24, 2020.

Owners may contact Toyota customer service at (888) 270-9371. Toyota's number for this recall is 20TA06.

Toyota Motor Engineering & Manufacturing is recalling 38,810 model year 2020 Highlanders with a 3.5 L, V6 (2GR-FKS) gasoline engine.Due to an Engine Co...

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Toyota recalls model year 2020 Highlanders

Toyota is recalling approximately 39,000 model year 2020 Highlanders.

The recalled vehicles are equipped with a feature that stops and restarts the engine. Under certain driving patterns and vehicle conditions, this feature may not operate correctly resulting in a vehicle stall.

If a vehicle stall occurs, an audible chime will sound and multiple warning indicators will illuminate. If a vehicle stall occurs while being driven at higher speeds, this could increase the risk of a crash.

What to do

Toyota will notify owners, and dealers will reflash the engine control unit (ECU) at no cost.

The recall is expected to begin by mid-May 2020.

Owners may contact Toyota customer service at (800) 331-4331.

Toyota is recalling approximately 39,000 model year 2020 Highlanders.The recalled vehicles are equipped with a feature that stops and restarts the engi...

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Toyota expands Toyota and Lexus fuel pump-related recall

Toyota is expanding an earlier recall involving fuel pumps for a total of 1.8 million vehicles.

The flowing model year and models are included:

  • 2013-2015 Lexus LS 460;
  • 2013-2014 Lexus GS 350;
  • 2014 Toyota FJ Cruiser, Lexus IS-F;
  • 2014-2015 Toyota 4Runner, Land Cruiser; Lexus GX 460, IS 350, LX 570;
  • 2015 Lexus NX 200t, RC 350;
  • 2017 Lexus IS 200t, RC 200t;
  • 2017-2019 Toyota Sienna; Lexus RX 350;
  • 2018 Lexus GS 300;
  • 2018-2019 Toyota Avalon, Camry, Corolla, Highlander, Sequoia, Tacoma, Tundra; Lexus ES 350, GS 350, IS 300, IS 350, LC 500, LC 500h, LS 500, LS 500h, RC 300, RC 350, RX 350L.

The fuel pumps in these vehicles stop operating, displaying warning lights and messages on the instrument panel, and causing the the engine to run rough.

This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while being driven at higher speeds, this could increase the risk of a crash.

What to do

Toyota and Lexus will notify owners, and dealers will replace the involved fuel pump with an improved one at no cost to customers.

Owners of vehicles not included in the original recall will be notified by early May.

Owners with questions may contact Toyota at (800 331 4331 or Lexus at (800) 255-3987.

Toyota is expanding an earlier recall involving fuel pumps for a total of 1.8 million vehicles. The flowing model year and models are included: 20...

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Toyota recalls various vehicles with 2.5L 4-Cylinder engines

Toyota Motor Engineering & Manufacturing is recalling 44,191 model year 2020 Toyota Avalon Hybrids, Camrys, Camry Hybrids & Lexus ES300h vehicles, and model year 2019-2020 RAV4s and RAV4 Hybrids equipped with 2.5L 4-Cylinder engines.

Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.

A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash.

Additionally, for all involved vehicles, the engine may suffer damage mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.

What to do

Toyota will notify owners, and dealers will inspect and replace the engine including the engine block -- as necessary -- free of charge. The recall is expected to begin April 6, 2020.

Owners may contact Toyota customer service at (888) 270-9371 or Lexus at (800) 255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.

Toyota Motor Engineering & Manufacturing is recalling 44,191 model year 2020 Toyota Avalon Hybrids, Camrys, Camry Hybrids & Lexus ES300h vehicles, and mode...

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Toyota and Lexus vehicles with possible engine block issue recalled

Toyota is recalling about 44,00 model year 2020 Avalon Hybrids, Camrys, Camry Hybrids; model year 2019-2020 RAV4s, RAV4 Hybrids and model year 2020 Lexus ES 300h vehicles.

Some of the vehicles may be equipped with an engine block that was manufactured incorrectly, which may cause coolant to leak internally and/or externally during normal engine operation.

This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage.

In a conventional gasoline vehicle, the vehicle could stall while being driven at higher speeds without prior warning, increasing the risk of a crash.

For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak which, in the presence of an ignition source, can lead to an increased risk of fire.

What to do

Toyota and Lexus will notify owners, and dealers will inspect the engine block casting serial number to determine if it is involved. In the cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one free of charge.

The recall is expected to begin by early April.

Owners may contact Toyota customer service at (800) 331-4331 or Lexus customer service at (800) 255-3987.

Coolant may leak internally and/or externally during normal engine operation...

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Toyota recalls RAV4s, RAV4 Evs, Celicas and Supras

Toyota Motor Engineering & Manufacturing is recalling 138,842 model year 1998-2000 RAV4s, model year 1998-1999 RAV4 EVs & Celicas and model year 1997-1998 Supras.

The vehicles were equipped with Non-Azide Driver Airbag Inflators (NADI) and do not contain phase stabilized ammonium nitrate (PSAN) propellant.

Due to a manufacturing issue, the NADI inflators may absorb moisture, causing the inflators to rupture or the airbag cushion to underinflate.

An inflator rupture may result in metal fragments striking the driver or other occupants. An underinflated air bag may not properly protect the occupant, and increases the risk of serious injury or death.

What to do

The remedy for this recall is still under development.

The recall is expected to begin March 22, 2020.

Owners may contact Toyota customer service at (888) 270-9371. Toyota's numbers for this recall are 20TB01 and 20TA01.

Toyota Motor Engineering & Manufacturing is recalling 138,842 model year 1998-2000 RAV4s, model year 1998-1999 RAV4 EVs & Celicas and model year 1997-1998...

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Toyota recalls RAV4s, RAV4 EVs, Celicas and Supras

Toyota is recalling about 139,000 model year 1998–2000 RAV4s, model year 1998–1999 RAV4 EVs, model year 1998–1999 Celicas and model year 1997–1998 Supras with a potentially affected Takata-produced single-stage non-azide front driver airbag inflator.

The airbag may not deploy properly resulting in abnormal deployment of the airbag or the chance of an inflator rupture, increasing the risk of injury.

What to do

A remedy is currently under development.

Toyota will notify owners by first class mail by late-March.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling about 139,000 model year 1998–2000 RAV4s, model year 1998–1999 RAV4 EVs, model year 1998–1999 Celicas and model year 1997–1998 Supras w...

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Toyota recalls 695,000 Toyota and Lexus vehicles

Toyota Motor Engineering & Manufacturing is recalling 695,541 of the following vehicles: Model year 2018-2019 Toyota:

  • 4Runners,
  • Highlanders,
  • Camrys,
  • Land Cruisers,
  • Sequoias,
  • Siennas,
  • Tacomas,
  • Tundras,
  • Lexus RC 300s,
  • RC 350s,
  • GS 350s,
  • GX 460s,
  • IS 300s,
  • LC 500s,
  • LS 500s,
  • LX 570s, RX 350s
  • Model Year 2019 Toyota:
  • Avalons & Corollas, and
  • Lexus:
  • NX 300s, ES 350s and GS 200Ts.

The low-pressure fuel pump inside the fuel tank may fail.

If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

What to do

The remedy for this recall is still under development.

The recall is expected to begin March 13, 2020.

Owners may contact Toyota customer service at (888) 270-9371 or Lexus customer service at (800) 255-3987.

Toyota's numbers for this recall are 20TB02 & 20TA02 for Toyota vehicles, and 20LB01 & 20LA01 for Lexus vehicles.

Toyota Motor Engineering & Manufacturing is recalling 695,541 of the following vehicles: Model year 2018-2019 Toyota: 4Runners, Highlanders, Camr...

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Toyota and Honda are recalling millions of vehicles for airbag issues

Toyota is recalling nearly 2.9 million vehicles to address an airbag issue. However, it has nothing to do with the ongoing Takata airbag recalls to replace exploding inflators.

The safety recall involves:

  • 2011-2019 Model Year Corolla

  • 2011-2013 Model Year Matrix

  • 2012-2018 Model Year Avalon

  • 2013-2018 Model Year Avalon Hybrid vehicles

Toyota says the recalled vehicles may be equipped with an electronic control unit (ECU) from a specific supplier. The device is designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners.  

The issue lies in the ECU. It may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. If that should happen, the airbags might not deploy and the seatbelts might not retain adequate tension. Needless to say, that could pose a risk to vehicle occupants.

The National Highway Traffic Safety Administration (NHTSA) is investigating to determine if the defect is responsible for any deaths.

Toyota says dealers can fix the issue by installing a noise filter between the airbag control module and its wire harness. The company says dealers may also inspect the ECU to determine if the noise filter is necessary before installing it.

If your vehicle is subject to the recall, you will receive a letter from Toyota by mid-March. Consumers may also visit Toyota.com/recall or nhtsa.gov/recalls and enter their Vehicle Identification Number (VIN) or license plate information.  

Honda recall

Honda is recalling about 2.7 million vehicles in the U.S. and Canada that are equipped with Takata airbag inflators, but they are not the same ones that have killed vehicle occupants by exploding. 

The Honda recall mostly affects Acuras. The company says older models from 1996 through 2003 might have defective Takata airbag inflators that could have been produced without the "appropriate seals" needed to deploy properly.

Honda owners can enter their vehicle information here to see if they are affected by the recall.

Toyota is recalling nearly 2.9 million vehicles to address an airbag issue. However, it has nothing to do with the ongoing Takata airbag recalls to replace...

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Toyota recalls model year 2019 Prius vehicles

Toyota Motor Engineering & Manufacturing is recalling 3,751 model year 2019 Prius vehicles.

An electrical short circuit in the combination meter could occur, causing the speedometer, odometer and fuel gauge to go blank.

A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

What to do

Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board free of charge.

The recall is expected to begin February 3, 2020.

Owners may contact Toyota customer service at (888) 270-9371. Toyota's numbers for this recall are 19TA21 and 19TB21.

Toyota Motor Engineering & Manufacturing is recalling 3,751 model year 2019 Prius vehicles.An electrical short circuit in the combination meter could o...

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Toyota recalls C-HRs, Corollas and Corolla Hybrids

Toyota Motor Engineering & Manufacturing is recalling 9,468 model year 2019-2020 C-HRs, and model year 2020 Corollas & Corolla Hybrids with rear seat belt assemblies with a dual-mode locking mechanism.

The seat belt webbing sensor locking mechanism may not lock as intended.

In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.

What to do

Toyota will notify owners, and dealers will inspect the rear seat belt assembly production dates, and replace the assemblies, as necessary, free of charge.

The recall is expected to begin February 3, 2020.

Owners may contact Toyota customer service at (888) 270-9371. Toyota's numbers for this recall are 19TB22 and 19TA22.

Toyota Motor Engineering & Manufacturing is recalling 9,468 model year 2019-2020 C-HRs, and model year 2020 Corollas & Corolla Hybrids with rear seat belt...

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Nearly 700,000 Toyota and Lexus vehicles recalled

Toyota is recalling about 696, 0000 of the following vehicles:

  • Model year 2018-2019 Lexus LS 500s, LC 500s, RC 350s, RC 300s, GS 350s, IS 300s, ES 350s, LX 570s, GX 460s, & RX 350s
  • Model year 2019 Lexus NX 300s, RX 350Ls, & GS 300s
  • Model year 2018-2019 Toyota 4Runners, Camrys, Highlanders, Land Cruisers, Sequoias, Siennas, Tacomas, & Tundras, and
  • Model year 2019 Toyota Avalons and Corollas.

The recalled vehicles are equipped with a fuel pump that may stop operating.

If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough.

This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

What to do

A remedy is currently under development.

Owners will be notified by first class mail by mid-March and work will be done free of charge.

Owners may contact Toyota at (800) 331-4331 or Lexus at (800) 255-3987.

Toyota is recalling about 696, 0000 of the following vehicles: Model year 2018-2019 Lexus LS 500s, LC 500s, RC 350s, RC 300s, GS 350s, IS 300s, ES 35...

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Toyota recalls model year 2019 Prius vehicles

Toyota is recalling about 3,800 model year 2019 Prius vehicles.

An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative.

If the speedometer and the fuel gauge are inoperative, this condition may not meet certain safety regulations and could increase the safety risk by diverting the driver’s attention from the driving task.

What to do

Toyota will notify owners, and dealers will check a component within the combination meter and -- if necessary -- replace the combination meter circuit board free of charge

The recall is expected to begin in early February 2020.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling about 3,800 model year 2019 Prius vehicles.An electrical short circuit in the combination meter could occur, causing the speedomete...

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Toyota recalls C-HRs, Corollas and Corolla Hybrids

Toyota is recalling about 9,000 model year 2019- 2020 C-HRs, Corollas, and model year 2020 Corolla Hybrids.

The recalled vehicles are equipped with rear seat belt assemblies that have two types of locking mechanisms. One of the locking mechanisms in certain seat belts may not have been assembled correctly, causing an occupant to not be restrained properly in certain crashes -- increasing the risk of injury.

What to do

Toyota will notify owners, and dealers will inspect the rear seat belt assemblies and replace any affected seat belt assembly with a new one free of charge.

The recall is expected to begin in early February 2020.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling about 9,000 model year 2019- 2020 C-HRs, Corollas, and model year 2020 Corolla Hybrids.The recalled vehicles are equipped with rear...

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Model year 2018-2019 Toyota 4Runners recalled

Southeast Toyota Distributors (SET) is recalling 34 model year 2018-2019 Toyota 4Runners. Certain steering and suspension components may not have been tightened properly during installation.

Loose fasteners may cause a loss of vehicle control, or cause an accessory to detach from the vehicle and become a road hazard. Either of these scenarios can increase the risk of a crash or injury.

What to do

SET will notify owners, and dealers will inspect and re-tighten the steering and suspension fasteners as necessary free of charge.

The recall is expected to begin November 19, 2019.

Owners may contact SET customer service at (866) 405-4226. SET's number for this recall is SET19B.

Southeast Toyota Distributors (SET) is recalling 34 model year 2018-2019 Toyota 4Runners. Certain steering and suspension components may not have been tigh...

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Model year 2020 Toyota Supras recalled

BMW of North America is recalling seven model year 2020 Toyota Supras.

The driver's seat belt guide loop mount may have been improperly welded.

In the event of a crash, the mount could become damaged and the seat belt may not properly restrain the driver, increasing the risk of injury.

What to do

Owners have been notified, and Toyota dealers will inspect the seat belt guide loop mount. If the mount is defective, the vehicle will be replaced free of charge.

The recall began September 13, 2019.

Owners may contact Toyota at (888) 270-9371. Toyota's number for this recall is K0R.

BMW of North America is recalling seven model year 2020 Toyota Supras.The driver's seat belt guide loop mount may have been improperly welded.In th...

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Toyota recalls Corolla and Matrix vehiclesToyota recalls Corolla and Matrix vehicles

Toyota is recalling 135,000 model year 2003-2008 Corollas and model year 2005-2008 Matrix vehicles.

The front passenger airbag in these vehicles was repaired under a prior recall. If one of them deploys, there is a possibility that it could be damaged.

Such damage could cause the airbag to not properly inflate, increasing the risk of occupant injury in a crash.

What to do

Dealers will notify owners by the end of October and replace the front passenger airbag assembly with an improved one at no cost.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling 135,000 model year 2003-2008 Corollas and model year 2005-2008 Matrix vehicles.The front passenger airbag in these vehicles was rep...

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Toyota recalls model year 2019 Camrys

Toyota Motor Engineering & Manufacturing is recalling 680 model year 2019 Camrys.

The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger airbag and knee airbag in the event of a crash.

In the event of a crash, if

Failure of the airbags to deploy as designed can increase the risk of an injury to the front seat passenger.

What to do

Toyota will notify owners, and dealers will recalibrate the OCS free of charge.

The recall was expected to begin August 15, 2019.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K0M.

Toyota Motor Engineering & Manufacturing is recalling 680 model year 2019 Camrys.The Occupant Classification System (OCS) may have been improperly cali...

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Braun recalls model year 2017-2020 Toyota Siennas

Braun Corporation is recalling 595 model year 2017-2020 Toyota Siennas.

The steering shaft extensions may have been improperly manufactured, possibly causing the extensions to fracture.

If the steering shaft extension completely fractures, it can cause a loss of steering, increasing the risk of a crash.

What to do

Braun has notified owners, and dealers will replace the steering shaft extensions free of charge.

The recall began July 25, 2019.

Owners may contact Braun customer service at (800) 488-0359.

Braun Corporation is recalling 595 model year 2017-2020 Toyota Siennas.The steering shaft extensions may have been improperly manufactured, possibly ca...

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Toyota and Lexus vehicles with stability and braking issues recalled

Toyota Motor Engineering & Manufacturing is recalling 6,925 model year 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, model year 2019-2020 Toyota Prius Prime, and model year 2020 Corolla HV vehicles.

The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist.

Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.

What to do

Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump free of charge.

The recall is expected to begin September 9, 2019.

Toyota owners may contact Toyota customer service at (888) 270-9371. Toyota's numbers for this recall are K1L/K0L.

Lexus owners may contact Lexus customer service at (800) 255-3987. Lexus' numbers for this recall are K2F/KLF.

Toyota Motor Engineering & Manufacturing is recalling 6,925 model year 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, model year 2...

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Toyota recalls RAV4/RAV4 hybrids

Toyota is recalling about 18,000 model year 2019 RAV4s and RAV4 hybrids.

There is a possibility that a damaged connector in the back-up camera system's audio display unit is causing the system not to activate.

If the driver reverses the vehicle without checking his or her surroundings when the vehicle has this condition, there can be an increased risk of a crash.

What to do

Toyota will notify owners and dealers will replace any inoperative system with a new one at no cost to customers.

The recall is expected to begin early October 2019.

Owners may contact Toyota at (800) 331.4331.

Toyota is recalling about 18,000 model year 2019 RAV4s and RAV4 hybrids.There is a possibility that a damaged connector in the back-up camera system's...

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Model year 2017-2019 Toyota Camrys, Corollas, Rav4s, Siennas and Yaris iAs recalled

Southeast Toyota Distributors (SET) is recalling 1,325 model year 2017-2019 Toyota Camrys, Corollas, Rav4s, Siennas and Yaris iAs equipped with factory-installed floor mats.

The load carrying capacity modification label may be incorrect, which may lead to unintentionally overloading the vehicle, increasing the risk of a crash.

What to do

SET will notify owners and provide a corrected label for placement over the inaccurate label free of charge.

The recall is expected to begin August 27, 2019.

Owners may contact Toyota customer service at (888) 270-9371. SET's number for this recall is SET19A.

Southeast Toyota Distributors (SET) is recalling 1,325 model year 2017-2019 Toyota Camrys, Corollas, Rav4s, Siennas and Yaris iAs equipped with factory-ins...

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Toyota recalls various model year 2019-2020 Lexus and Toyota vehicles

Toyota is recalling about 6,900 model year 2019 Prius, RAV4 Hybrid, model year 2019-2020 Prius Prime, model year 2020 Corolla Hybrid and Lexus, and model year 2019 UX 250h, ES300h, LC 500 & LS 500/500h vehicles.

There is a possibility the brake booster pump may have been manufactured improperly and -- in some cases -- may stop operating.

If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound.

In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance.

In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected.

A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.

What to do

Owners will be notified by first class mail by the middle of September.

Toyota/Lexus dealers will replace the brake booster pump, if necessary, with a new one at no cost to customers.

Owners may contact Toyota customer service at (800) 331-4331 or the Lexus customer service at (800) 255-3987.

Toyota is recalling about 6,900 model year 2019 Prius, RAV4 Hybrid, model year 2019-2020 Prius Prime, model year 2020 Corolla Hybrid and Lexus, and model y...

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Toyota recalls model year 2018-2019 Prius Cs

Toyota Motor Engineering & Manufacturing is recalling 464 model year 2018-2019 Prius Cs.

The DC-DC converter may fail resulting in the battery no longer receiving power from the converter, which may cause a loss of drive.

A loss of drive increases the risk of crash.

What to do

Toyota will notify owners, and dealers will replace the DC-DC converter with a new one, as necessary, free of charge.

The recall is expected to begin August 12, 2019.

Owners may contact Toyota customer service at (888) 270-9371. Toyota's number for this recall is K0K.

Toyota Motor Engineering & Manufacturing is recalling 464 model year 2018-2019 Prius Cs.The DC-DC converter may fail resulting in the battery no longer...

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Toyota recalls model year 2019 Siennas

Toyota Motor Engineering & Manufacturing is recalling 274 model year 2019 Siennas.

The passenger front door may have incorrect welds inside, possibly affecting the airbag sensor readings for the passenger side front seat and curtain shield airbags.

The incorrect sensor readings could cause the airbags to unintentionally deploy or not deploy when intended, increasing the risk of a crash and/or injury.

What to do

Toyota will notify owners, and dealers will replace the passenger side front door sub assembly with a new one free of charge.

The recall is expected to begin June 10, 2019.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K1G /K0G.

Toyota Motor Engineering & Manufacturing is recalling 274 model year 2019 Siennas.The passenger front door may have incorrect welds inside, possibly af...

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Toyota recalls model year 2015-2017 Yaris vehicles

Toyota Motor Engineering & Manufacturing is recalling 43,221 model year 2015-2017 Yaris vehicles.

The wire harnesses for the side airbag sensors located within the front doors may crack and corrode, possibly causing the non-deployment or improper deployment of the front seat side airbags and the curtain shield airbags.

Failure of airbags to deploy in the event of a crash can increase the risk of injury.

What to do

Toyota will notify owners, and dealers will replace the wire harness assembly in the front doors as necessary free of charge.

The recall is expected to begin June 10, 2019.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K1F/K0F.

Toyota Motor Engineering & Manufacturing is recalling 43,221 model year 2015-2017 Yaris vehicles.The wire harnesses for the side airbag sensors located...

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Gulf States Toyota recalls various vehicles with load label issue

Gulf States Toyota (GST) is recalling 3,634 model year 2019 C-HRs, 4Runners, Avalons, Avalon Hybrids, Camrys, Camry Hybrids, Highlanders, Land Cruisers, Prius vehicles, RAV4s, Sequoias, Tacomas, Siennas, Tundras and Yaris vehicles.

The text on the load capacity label may become illegible. If drivers cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

What to do

GST will notify owners, and dealers will provide corrected load carrying capacity modification labels free of charge.

The recall is expected to begin on May 13, 2019.

Owners may contact GST customer service at (800) 444-1074. GST's number for this recall is 19R1.

Gulf States Toyota (GST) is recalling 3,634 model year 2019 C-HRs, 4Runners, Avalons, Avalon Hybrids, Camrys, Camry Hybrids, Highlanders, Land Cruisers, Pr...

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Toyota recalls Yaris vehicles

Toyota is recalling about 43,000 model year 2015-2017 Yaris Liftbacks & Hatchbacks in the U.S.

The vehicles have side airbag sensors installed in each of the front doors and wire harnesses that connect these sensors to the airbag control unit. The harnesses could corrode over time, which could cause the airbag warning light to come on.

In addition, the front seat side airbags and curtain shield airbags could be deactivated or not deploy properly, increasing the risk of injury in the event of a crash.

What to do

Toyota will notify owners, and dealers will replace the wire harnesses in one or both doors, as necessary at no cost to customers.

The recall is expected to begin in mid-June.

Owners may contact Toyota (800) 331-4331.

Toyota is recalling about 43,000 model year 2015-2017 Yaris Liftbacks & Hatchbacks in the U.S.The vehicles have side airbag sensors installed in each o...

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Toyota recalls model year 2019 Siennas

Toyota is recalling 270 model year 2019 Siennas.

During the manufacturing process of the passenger side front doors, a component may not have been welded properly.

This could affect an airbag system sensor and could lead to nondeployment or inadvertent deployment of the passenger side front seat and curtain shield airbags, increasing the risk of injury or the possibility of a crash.

What to do

Toyota will notify owners and dealers replace the passenger side front door sub-assembly with a new one at no cost to customers.

The recall is expected to begin by mid-June.

Owners may contact Toyota at (800) 331-4331

Toyota is recalling 270 model year 2019 Siennas.During the manufacturing process of the passenger side front doors, a component may not have been welde...

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New reports of dying Toyota hybrids appear to confirm dealer’s story of buried ‘sudden deceleration’ scandal

They were on busy thoroughfares, returning home from work or running errands, about to turn left, pulling into traffic or passing cars in the fast lane, when they remember seeing the same vague message flashing across the dashboard.

“CHECK HYBRID SYSTEM” it said, according to over two dozen drivers who submitted grievances to federal regulators since January 2018. The clock on Toyota’s “limp-home” mode, something that Toyota itself has billed as a safety feature in the Prius, had begun to tick. Drivers had just a few moments to get off the road.

One person in Florida said they were trying to cross railroad tracks in their Prius when the car awkwardly jerked forward at the press of the gas pedal. The driver then noticed a “CHECK HYBRID SYSTEM” message on the screen.

“The car did drive on the gas engine a short distance to make it over the railroad tracks,” the driver recounted, in a report that they submitted to federal regulators in March. “This seems to be an issue that Toyota is ignoring.”

In the past five years, Toyota Prius cars have been plagued with a problem causing the vehicles to suddenly die while in motion. Toyota has twice recalled 800,000 Priuses to address the issue, mostly recently in October 2018. But mounting evidence suggests that Toyota has botched the recalls, giving credence to a Southern California dealer’s claim that Toyota is both refusing to pay for the correct repairs and is downplaying the dangers of its “limp-home” mode to save money.

“Somehow, this has been twisted where they want people to believe that that portion of it is safe,” the dealer Roger Hogan told ConsumerAffairs in an interview last year. Toyota has responded to Hogan’s claims by characterizing him as a disgruntled salesman.

Going limp vs. dying

Both Toyota and Hogan agree that the problem is linked to the hybrid system malfunctioning or overheating. Toyota’s latest recall addresses the manner in which the car responds when that happens; the car is supposed to go into something called “limp-home” mode or “fail safe” mode, Toyota says, to allow people time to safely pull off the road. The company is instructing dealers to adjust the software in affected cars to ensure that the car goes “limp” rather than immediately dying on the road.

But Hogan says the Hybrid system itself -- or more specifically, a part powering it called the inverter -- is what needs to be replaced. Essentially, he argues that the car shouldn’t be malfunctioning or overheating at all.

In an ongoing $100 million lawsuit, he charges that Toyota has a pattern of refusing to properly address safety issues. Hogan has been outspoken about the issue for nearly two years, and the trial is scheduled for next month.

Database shows repeated problems

A ConsumerAffairs search of the phrase “CHECK HYBRID SYSTEM” in the National Highway Traffic Safety Administration (NHTSA) database, a voluntary system in which consumers report problems with their cars, turned up 25 reports since January 2018 describing frightening or inconvenient experiences in which Toyota vehicles suddenly died.

In several cases, consumers said that the problem was left unfixed because it was not covered by a recall or because Toyota could not properly diagnose the issue. It wasn’t just the Prius that drivers had grievances with. Two reports describe a hybrid system failure in the Highlander and two others in Lexus vehicles.

“In one instance I was almost rear ended by a semi,” the owner of a 2013 Prius wrote to regulators in August 2018, after being told by Toyota that the problem wouldn’t be covered by a recall or warranty.

Drivers and experts have difficulty distinguishing between a car going “limp,” in accordance with Toyota’s safety standards, and one that is just dying. That's largely because “limp home” mode is not something that is actually regulated by NHTSA or anyone else, Jason Levine of the Center for Auto Safety noted in an interview with the Los Angeles Times. The newspaper recently interviewed more than a dozen Prius owners who described their cars stalling out after they had already undergone software repairs that were supposed to fix the problem.

“I was lucky nobody was behind me because I would have been rear-ended,” one Prius owner told the newspaper. He escaped without a crash, but Toyota later told him he would have to replace the inverter on his own dime.

The consumer whose car nearly died on the railroad tracks this year, meanwhile, wrote in their report to NHTSA that Toyota did agree to cover the cost of a new inverter. But in that case, the driver said Toyota covered it under an extended warranty program, not a government recall.

The problem with warranties, safety advocates say, is that they are also unregulated. And unlike recalls, warranties provide little recourse for drivers should they experience a defect past a given time period. In the case of the Prius, Toyota has said that some cars may be eligible for an inverter replacement under a warranty program that lasts 15 years.

An $11,000 inverter

As the Times report notes, a similar issue appeared to afflict the Highlander Hybrid several years ago. But in that case, Toyota agreed to replace the entire intelligent power model, which holds the transistors for the inverter in place.

It’s an issue that Philip Barton knows all to too well. The Vancouver-based attorney purchased a Highlander Hybrid brand new in 2010. In the years since, the car was recalled by Toyota twice over the inverter issue. He underwent repairs as instructed, he tells ConsumerAffairs, and otherwise the car ran well. But then it unexpectedly died while his wife was driving home from work on icy roads earlier this year.

A Toyota dealership emailed him explaining that the inverter needed to be replaced entirely. And because the car was past its warranty, Barton would have to pay for it himself.

“As discussed, we cannot make a direct connection as to how or why the inverter assembly failed,” says an email that the dealership sent Barton, which he saved and forwarded to ConsumerAffairs. The email quotes Barton a total of $11,000 to replace the part.

Barton appealed to the corporate headquarters of Toyota Canada. He was mailed a letter stating that the company couldn’t help because his warranty policy had run out.

“Toyota Canada has very liberal warranty policies and a mandate to assist customers whenever possible,” the letter says. “Even with this mandate, your situation is one in which we cannot assist due to the length of time your vehicle has been in service.”

Left with the bill

Unable to sell the vehicle, Barton is now letting it gather dust while he prepares to take the automaker to small claims court. He has since purchased a new car to use for the time being.

For drivers who can’t afford an extra car, the situation is even worse. A San Diego resident told NHTSA that he got the “CHECK HYBRID SYSTEM” notice on his 2010 Prius one last time in November. The car hasn’t started since, he wrote. But the driver said that Toyota still would not pay for the inverter to be replaced.

“I currently use my vehicle for my livelihood doing independent delivery services such as Instacart, Doordash, Postmates, etc.,” the consumer said.

In a statement to the Los Angeles Times, Toyota said that it is “committed to the safety and security of our customers.”

“We monitor the available information on this issue and would continue to investigate any new information that emerges and take any appropriate action,” the statement said.

They were on busy thoroughfares, returning home from work or running errands, about to turn left, pulling into traffi...

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Toyota recalls Lexus ES vehicles

Toyota is recalling approximately 560 model 2019 Model Year Lexus ES vehicles in the U.S.

The driver knee airbag may have not been fastened properly to the instrument panel, which could affect knee airbag deployment, increasing the risk of injury during a crash.

What to do

Lexus dealers will inspect the driver knee airbag assembly and replace it with a new one, if necessary, at no cost to customers.

The recall is expected to begin in by late April 2019.

Owners may contact Lexus customer service at (800) 255-3987

Toyota is recalling approximately 560 model 2019 Model Year Lexus ES vehicles in the U.S.The driver knee airbag may have not been fastened properly to...

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Model year 2019 Toyota Camry and Avalon Hybrids recalled

Toyota Motor Engineering & Manufacturing is recalling 205 model year 2019 Camry and Avalon Hybrids.

The fuel filler pipe may not have been properly reconnected to the fuel tank during an inspection after vehicle assembly

The improperly connected filler pipe may leak fuel, which, in the presence of an ignition source can increase the risk of a fire.

What to do

Toyota will notify owners, and dealers will inspect the fuel filler pipe, replacing it if necessary, free of charge.

The recall is expected to begin in March 2019.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K0I.

Toyota Motor Engineering & Manufacturing is recalling 205 model year 2019 Camry and Avalon Hybrids.The fuel filler pipe may not have been properly reco...

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Model year 2018 Lexus LS 500/500h vehicles recalled

Toyota is recalling about 6,300 model year 2018 Lexus LS 500/500h vehicles with run-flat tires.

Because the tires were assembled to the wheels improperly, a crack could develop on the sidewall reinforcement layer of the tires.

Under certain driving conditions, portions of the tire tread layer could separate, causing a reduction of vehicle stability and increasing the risk of a crash.

What to do

Toyota will notify owners and dealers will replace all four tires with new ones at no charge to customers if one or more tire(s) are run-flat tire(s) manufactured by a specific tire supplier.

The recall is expected to begin in late April.

Owners may contact Lexus at (800) 255-3987.

Toyota is recalling about 6,300 model year 2018 Lexus LS 500/500h vehicles with run-flat tires.Because the tires were assembled to the wheels improperl...

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Model year 2019 Toyota Corolla hatchbacks recalled

Toyota Motor Engineering & Manufacturing is recalling 3,424 model year 2019 Toyota Corolla hatchbacks equipped with Continuously Variable Transmissions (CVT).

The pump impeller blades within the torque converter may detach, especially when driven under high load, potentially causing a vehicle stall.

A vehicle stall, especially when driving a high rate of speed, can increase the risk of a crash.

What to do

Toyota has notified owners, and dealers will replace the CVT and torque converter, free of charge.

An interim letter was mailed on January 28, 2019, to notify owners about the issue. A second letter will be sent when the remedy is available.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J17/J07.

Toyota Motor Engineering & Manufacturing is recalling 3,424 model year 2019 Toyota Corolla hatchbacks equipped with Continuously Variable Transmissions (CV...

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Model year 2019 Toyota Tundra standard and long bed trucks recalled

Toyota Motor Engineering & Manufacturing is recalling certain 280 model year 2019 Toyota Tundra standard and long bed trucks equipped with a spray-in bed liner.

The load carrying capacity modification label may have been incorrectly calculated. If the label is followed, the vehicle may be overloaded, increase the risk of a crash.

What to do

Toyota has notified owners, and provided corrected load carrying capacity labels, free of charge.

The recall began on January 24, 2019.

Owners may contact Toyota customer service at 1-888-270-9371. The recall number is J08.

Toyota Motor Engineering & Manufacturing is recalling certain 280 model year 2019 Toyota Tundra standard and long bed trucks equipped with a spray-in bed l...

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Toyota recalls Corolla Hatchbacks

Toyota is recalling about 3,400 model year 2019 Corolla Hatchbacks.

The torque converter in the Continuously Variable Transmission (CVT) could fail, resulting in a loss of motive power increasing the risk of crash.

What to do

Toyota is currently obtaining parts to replace the Direct Shift-CVT with a new one containing a new torque converter not affected by this issue at no cost to customers. Owners of all recalled vehicles will will be notified by first-class mail.

The recall is expected to begin in mid-February.

Owners may contact Toyota at (800) 331-4331

Toyota is recalling about 3,400 model year 2019 Corolla Hatchbacks.The torque converter in the Continuously Variable Transmission (CVT) could fail, res...

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Model year 2008-2019 Toyota Land Cruisers and Lexus LX 570s recalled

Toyota Motor Engineering & Manufacturing is recalling 89,740 model year 2008-2019 Toyota Land Cruisers and Lexus LX 570.

Over time, the seat belt tension sensor wire harness may break and deactivate the front passenger airbag, knee airbag, and passenger seat-mounted side airbag.

In the event of a crash, deactivated air bags can increase the risk of injury .

What to do

The remedy for this recall is still under development.

Interim notification letters are expected to be mailed on February 11, 2019. A second notification will be mailed once remedy parts are available.

Owners may contact Toyota customer service at (888)270-9371 or Lexus customer service at (800)255-3987. Toyota's numbers for this recall are Lexus Interim J2L and Remedy JLL, Toyota Interim J15 and Remedy J05.

Toyota Motor Engineering & Manufacturing is recalling 89,740 model year 2008-2019 Toyota Land Cruisers and Lexus LX 570.Over time, the seat belt tensio...

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Toyota recalls model year 2018-2019 Toyota Tacomas

Toyota Motor Engineering & Manufacturing is recalling 44,121 model year 2018-2019 Toyota Tacomas.

Improper machining of the brake master cylinder may result in internal damage of one of the seals, affecting brake performance.

Reduced brake performance can lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will replace the brake master cylinder, free of charge.

The recall is expected to begin January 21, 2019.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are J16/J06.

Toyota Motor Engineering & Manufacturing is recalling 44,121 model year 2018-2019 Toyota Tacomas.Improper machining of the brake master cylinder may re...

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It was their brand new Toyota. It exploded in their driveway. And no one can explain why

Late at night in the middle of June, on a leafy residential street in Minneapolis, Hayling Han was awoken by an odd popping noise. She told her husband Heap that it sounded like firecrackers.

Shortly before 1 a.m. that night, the sensors on the couple’s motion-activated surveillance camera also detected that something was happening. The camera system began to record.

The site outside was bizarre, to say the least. A plume of fire was rising from the interior of the couple’s SUV and venting through the sunroof, as if their brand new Toyota had turned into a chimney.

Heap, a computer engineer who runs a photography business on the side, says the couple had long dreamed of owning a car equipped for off-roading and camping adventures.

The Hans decided that the Toyota RAV4, a compact SUV, was the best car for that in their budget. The 2018 version can tow up to 3,500 pounds, more than enough to carry their inflatable motor boat to campgrounds and lakes.

The Hans saved enough so that they could pay for the car in full. They bought it with cash this past May.  Shortly after the purchase, they went to a popular local towing mechanic to get a hitch installed.

“Nobody buys their hitches from the manufacturer because it’s so expensive,” Heap tells ConsumerAffairs.

Up in flames

Just three weeks later, in the middle of the night, the new purchase now appeared to be spontaneously combusting. The car wasn’t even turned on; the Hans last used it for an errand the previous morning. Surveillance footage from twenty minutes prior to the fire shows Hayling with the family dog on the front lawn. The SUV is behind them, parked, turned off, and empty.

This model comes with smart keys and a push-button start, but still, it  won’t turn on unless the brakes are depressed. "I had the original keys, both of them, inside my house,” Heap adds.

The Minneapolis Fire Department responded to the couple’s 911 call shortly after. Crews were laying down a hose line when, with little warning, an explosion suddenly rippled through the street. It came from the rear driver’s side door, where a firefighter was preparing to put out the blaze. The explosion knocked him to the ground.  

A fire detective can’t determine the cause

By the time Minneapolis Fire Department Lieutenant Larry Oker arrived on the scene later that night, crews had taken control and put out the fire, though not without significant damage. The firefighter who was knocked over by the blast suffered burn injuries on his face and hands.

And the explosion sent flaming debris in all directions. Across the street, the debris landed on and ignited the hull of the Hans’ boat, destroying its motor. Nearby, the company truck that Hayling, a sales representative for the Clorox Company, used for work had also caught on fire. And a neighbor’s Jeep was damaged by what Oker described as “radiant heat” from the blast.    

“The farthest piece of blast debris was located approximately fifty-one feet from the vehicle,” wrote Oker in the subsequent investigative report he prepared. ConsumerAffairs obtained a copy of the report. 

Oker noted that the rear passenger door of the Toyota was open, even though firefighters said all the doors were closed when they had arrived. The blast had forced the door open, he determined. It also lifted the rear of the vehicle up onto the curb,  “approximately one foot from its original position.”

His report concludes that the fire ignited in the rear interior of the vehicle. The explosion was the result of the fire and heat coming into contact with the fuel tank.

Oker wrote that he found no indication that the fire had been set intentionally by anyone. He also noted that the car had been modified via the aftermarket tow hitch. But he said in his report that identifying the cause of the fire would be impossible, especially because the car was later in the possession of the Hans’ insurance company. The cause of the car fire, he concluded, was “undetermined.”  

“This was an extremely strange occurrence that I have never observed or documented,” Oker’s report says.

The injured firefighter at least recovered relatively quickly, according to the fire department’s press team. “He was checked out, but he got back to work in short order,” Minneapolis Fire Department Lt. Bryan Tyner, a department spokesman, tells ConsumerAffairs.

Tyner confirms that the fire defied easy explanation. It’s not unheard of for cars to catch fire, even when they haven’t been in accidents. But those fires usually have something to do with an engine failure.

“This one is a little bit different,” Tyner says. “Normally, the fires you come across, the engine is running or has been running.”

Not the first Toyota fire

As far as absurd car problems go, randomly catching fire and exploding is probably the worst thing that could happen, but safety groups say there’s a small but inherent risk that any vehicle could catch fire, even without a prior collision.

Car safety groups are currently focusing on Kia and Hyundai vehicles, from the years 2010 through 2014, that they say have shown a pattern of catching fire while drivers are behind the wheel. One death has been linked to the alleged defect, but Kia and Hyundai executives have so far successfully dodged Congressional inquiries into the matter.

Complaints of random fires in Toyota cars, by comparison, are more rare, but the Hans aren’t the first to warn of a Toyota fire that didn’t even originate in the engine. In fact, concerns that fires are igniting in the doors and windows of Toyota cars, including RAV4 vehicles, date back years.

In 2012, the National Highway Traffic Safety Administration (NHTSA) began investigating complaints that fires were igniting on the driver’s side door in RAV4 cars and other Toyotas. At that time, ConsumerAffairs found 32 complaints submitted to officials describing fires that ignited from the driver’s side doors.

One of the older complaints is strikingly similar to the complaint that the Han family filed with NHTSA more recently.

“In one case, a Toyota RAV4 caught fire while parked and unattended,” NHTSA’s 2012 case file reportedly said.

Toyota eventually responded with a recall of  7.5 million cars and an announcement that a defect in the door switch could ignite fires in the affected vehicles. The announcement gave credence to drivers’ stories of finding their sleeves suddenly catching fire or their cars filling with smoke while they were driving.

The recall at the time was the automaker’s largest since its previous sudden acceleration scandal, and Toyota was praised by experts for tackling this safety defect in a more timely manner.

But three years later, a similar problem appeared to return, this time in the windows. In October 2015, Toyota announced it was recalling a total of 6.5 million cars over a defect in the window switches. The switches had the potential to short circuit and catch fire, Toyota’s announcement said.   

More recently, in late June of this year, Toyota’s Lexus brand announced a recall on 121,000 cars over a defect that it said could cause the fuel tank to leak and set the car on fire.

Another blaze in October

In October, four months after the Hans’ RAV4 exploded, footage of another Toyota RAV4 burning and suddenly exploding made its way online.

The footage, taken in Kenner, Louisiana, shows fire crews hosing down a RAV4 that is engulfed in flames on a highway. They are caught off guard when the car appears to explode, doubling the fire in size and nearly engulfing the two firefighters with it.

But in that case, the driver told investigators that he believed that the fire was ignited by an object on the highway that he had driven over, not from the car itself, according to a police report obtained by ConsumerAffairs.

After the Han family reported their own bizarre case in Minneapolis to their insurer and to the automaker, Toyota sent down an investigator to look into the issue.  

Toyota’s press team declined to discuss the case and said a letter that the company sent directly to the Hans speaks for itself. The Hans subsequently agreed to share that letter with ConsumerAffairs.  

Toyota’s response

Over five months later, the Hans’ boat is still unusable and their front lawn is still covered in glass. Their car insurer agreed to replace the damaged SUV, but it said the other damage wasn’t covered under the policy. It didn’t help the Hans’ case that Toyota claimed to find nothing defective in the manufacturing of its own vehicle.

Several weeks after the explosion, Toyota sent an investigator down as promised. The following month, Toyota mailed the Hans a letter stating that the cause of the fire could not be determined because of the extent of the damage. But the letter also says that the aftermarket tow hitch had been installed incorrectly.

“The [tow hitch] wiring was improperly routed along the vehicle’s undercarriage,” a Toyota claims specialist said in a letter to the Hans.

“While the specific cause could not be determined, the modifications to the original electrical system could not be ruled out as a cause of the fire,” Toyota's letter concludes.

"In all the years of installing trailer hitches I have never heard of such a thing happening, no I do not believe a trailer hitch could cause a vehicle to explode," Hank Scafer, the owner of the local towing company, says via email. 

Toyota’s letter to the Hans also downplays the explosion and the resulting damage and injuries that were documented by the Minneapolis Fire Department.

“At 12:50 a.m., you heard popping sounds and found the vehicle was on fire. The fire department was called and responded to extinguish the fire,” is Toyota’s full account of what happened.

Heap and Hayling don’t buy Toyota's suggestion that a tow hitch could have ignited the fire. Heap says he is planning to take Toyota to small claims court in an attempt to get money to fix his boat and grass-strewn front lawn.  

Still, the Hans opted to use what insurance money they did receive to buy the exact same car, a brand new RAV4 from 2018. Heap says he initially thought that Toyota would take more responsibility for what the couple believes was a car defect. The Hans even took their new RAV4 to the same tow hitch installer to show how confident they were that the towing mechanic wasn’t to blame.  

“My biggest regret was to give Toyota business again,” Heap now says.

At the same time, even if it was a manufacturing defect that caused the couple’s first RAV4 to ignite, they figure that the chances of such a freak defect repeating itself are slim.  

“We felt that it was such a weird incident,” Heap says. "If this happens again, I should play the lottery."

But they’re not ready to park the new RAV4 in front of their house. Instead, they park the new car down the street, near a man-made lake in the neighborhood, just to stay on the safe side.

"We park it on the side where the boat used to be,” Heap says.  

Late at night in the middle of June, on a leafy residential street in Minneapolis, Hayling Han was awoken by an odd...

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Southeast Toyota Distributors recalls Toyota 4Runners

Southeast Toyota Distributors (SET) is recalling 1,295 model year 2017-2019 Toyota 4Runners that it modified to be equipped with a TRD wheel package.

The Gross Vehicle Weight Rating (GVWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded.

An overloaded vehicle can increase the risk of a crash.

What to do

SET will notify owners and mail them corrected certification labels, free of charge.

The recall is expected to begin December 24, 2018.

Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET18A.

Southeast Toyota Distributors (SET) is recalling 1,295 model year 2017-2019 Toyota 4Runners that it modified to be equipped with a TRD wheel package.Th...

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Toyota recalls model year 2018-2019 Tundras

Toyota Motor Engineering & Manufacturing is recalling 508 model year 2018-2019 Tundras.

The accessory all-weather floormats may have been counted twice when creating the load carrying capacity modification label, resulting in the capacity modification label incorrectly overstating the additional weight by 10 pounds.

Since the incorrect label is not within 1% of the additional weight, the vehicles are not compliant with Federal Motor Vehicle Safety Standard number 110.

What to do

All vehicle owners will be sent a corrected label.

The recall is expected to begin November 9, 2018.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0Z.

Toyota Motor Engineering & Manufacturing is recalling 508 model year 2018-2019 Tundras.The accessory all-weather floormats may have been counted twice...

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Toyota recalls model year 2004 –2006 Scion xAs

Toyota is recalling about 17,000 model year 2004 –2006 Scion xAs in the U.S.

The vehicle's airbag system could experience electrical shorting that could damage the circuits in the system.

This could cause the airbag warning lights to illuminate and the airbag and seatbelt pretensioners to become deactivated. Or it could cause those systems to deploy inadvertently.

Either condition could increase the risk of injury or crash.

What to do

Toyota will notify owners and dealers will replace the airbag control unit with an improved one at no cost to customers.

The recall is expected to begin in late December.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling about 17,000 model year 2004 –2006 Scion xAs in the U.S.The vehicle's airbag system could experience electrical shorting that could...

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Toyota recalls Tundras, Sequoias, Avalons and Avalon Hybrids

Toyota Motor Engineering & Manufacturing is recalling 168,187 model year 2018-2019 Toyota Tundras and Sequoias, and model year 2019 Toyota Avalons and Avalon Hybrids.

The airbag electronic control unit (ECU) may erroneously detect a fault during the vehicle start-up self check. If this occurs, the ECU may not deploy the airbags as intended, in the event of a crash.

Failure of the air bags to can increase the risk of injury in a crash.

What to do

Toyota will notify owners, and dealers will update the software for the air bag ECU, free of charge.

The recall is expected to begin October 22, 2018.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0X.

Toyota Motor Engineering & Manufacturing is recalling 168,187 model year 2018-2019 Toyota Tundras and Sequoias, and model year 2019 Toyota Avalons and Aval...

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Toyota recalls model year 2019 C-HRs

Toyota is recalling approximately 700 model year 2019 C-HRs in the U.S.

One or more rear axle bearing bolts on some vehicles may not have been tightened sufficiently during the manufacturing process.

If bolts become loose or detach during vehicle operation, they could damage the rear brake components or cause the rear wheels to detach, resulting in reduced brake performance or a potential loss of vehicle stability, increasing the risk of a crash.

What to do

Toyota dealers will notify owners and check the rear axle hub bearing bolts and, if a bolt loose or detached, the dealer will replace the rear axle hub bearing assembly and rear axle carrier sub-assembly with new ones at no cost.

The recall is scheduled to begin in early November 2018.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling approximately 700 model year 2019 C-HRs in the U.S.One or more rear axle bearing bolts on some vehicles may not have been tightened...

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Toyota recalls 800,000 Priuses in U.S. after a dealer warns that they are prone to ‘sudden deceleration’

For the second time in four years, Toyota is recalling 800,000 Priuses in the United States, from model years 2010 through 2014, over concerns that they may suddenly lose power on the road. But a Toyota dealer says that the company is skimping on the correct fix to save money.  

Roger Hogan, the longtime owner of two dealerships in southern California, started seeing dozens of Priuses that had inexplicably died getting towed back to his dealership several years ago.

In the initial recall, back in 2014, Toyota said that the Priuses were losing power due to a software problem. The company instructed dealers like Hogan to install a software update in the car’s computer. The fix was free for consumers because it was part of a government recall. It cost Toyota about $80 per car, Hogan estimates.

The defect, which Hogan has dubbed “sudden deceleration” in a nod to Toyota’s earlier sudden acceleration scandal, didn’t seem to go away. About 100 Priuses that had supposedly been fixed returned to his dealership with the same problem, he says. The drivers reported frightening experiences in which their cars lost power while they were traveling on highways or other busy roads.

Hogan became convinced that the defect was not software-related like Toyota claimed, but mechanical. A part called the inverter, responsible for powering the car’s battery and its electric motor, appeared to be overheating in the cars he examined. In one car, the inverter had even melted. A software update would not fix hardware that was already damaged. The car’s entire intelligent power module needed to be replaced, Hogan determined, a fix that would cost Toyota at least $2,000 per vehicle.

In an ongoing $100 million lawsuit that Hogan filed against Toyota, he says that the company has a history of failing to warn consumers about safety defects in their cars in order to avoid the expense of fixing them. And when it comes to the stalling Prius issue, Hogan says that Toyota is continuing to avoid the correct but more costly fix of replacing the inverter. Approximately 100 Priuses that he says are unsafe to drive are currently stored on the roof of his dealership while he pressures Toyota to replace the inverters.

A “separate phenomenon”

In recent months, both the National Highway Traffic Safety Administration (NHTSA) and Sen. Jerry Moran (R-Kan) have agreed to meet with Hogan and look into the issue. At least two Prius drivers have reported getting rear-ended after their cars lost power on the highway.

On Friday, Toyota seemed to finally crack under the pressure, with an announcement that the same 800,000 Priuses under the earlier recall, from model years 2010 through 2014, are facing a new problem that “could cause the hybrid system to shut down.” Worldwide, a total of 2.4 million Priuses are under the recall.

Toyota spokespeople deny that they didn’t properly address the problem the first time around four years ago. Instead, they say that a “separate phenomenon” is causing the cars to die and that the fix is yet another software adjustment.

“The update to the software in this new recall addresses a separate, newly identified condition where the vehicle may not enter a fail-safe driving mode as intended due to a specific component failure, coupled with hard acceleration,” Toyota spokesman Tania Saldaña says via email.

The fail-safe mode, according to Toyota, is a safety feature in which a Prius driver is warned--via lamps on the instrument panel--that their vehicle is malfunctioning. The car then slows down before dying so that drivers have enough time to pull over safely. With the new recall, the carmaker is acknowledging that some cars “may not enter a fail-safe driving mode” and instead simply lose power without any warning.  

What is Fail-Safe mode?

Regardless, Hogan argues that the Priuses shouldn’t be malfunctioning like that at all, whether or not drivers get an advanced warning shortly before.

“Somehow, this has been twisted where they want people to believe that that portion of it is safe,” Hogan told ConsumerAffairs in an earlier interview. “Fail-safe is not safe and that seems to be some misnomer that's floating around there all of a sudden.”

Toyota’s own description of fail-safe mode is somewhat vague. “In most cases the vehicle will enter a fail-safe mode,” Toyota assured drivers affected by the 2014 recall, “resulting in reduced motive power in which the vehicle can still be driven for short distances.”

The recall notice does not specify the exact distance that drivers can travel in fail-safe before their Priuses shut down completely. In December 2015, the owner of a 2012 Prius was traveling on a busy California highway when he saw lights and heard beeping, seemingly because his car was going into fail-safe mode. Realizing that he was losing power, he moved to the right lane and waited for the shoulder to open so he could pull over. But the car died in the travel lane, and soon after, he was rear-ended.

The driver survived with minor injuries and faxed information about the crash to federal regulators afterward. Though the car was totaled, Toyota tested it after the crash and told the owner that “our inspection found no evidence of a manufacturing or design defect in your vehicle.”

Hogan v. Toyota

Consumers can check if their car has been recalled on the NHTSA website, but they typically don’t think to do that unless they get sent a notice directly from their car dealer. Often, it’s only the original car owners who receive those recall notices, Hogan says, resulting in dealerships missing hundreds of people with defective cars in their area.

To better track current owners of defective Toyotas, Hogan created a computer program for his two dealerships. The program worked well until 2015, when Hogan says that Toyota locked him out of the dealership computer system. He filed his lawsuit shortly after, charging that the company was retaliating against him for alerting more consumers that they could get free repairs bankrolled by Toyota.

Asked to comment on Hogan’s lawsuit, Toyota’s press team has responded by sending reporters a lengthy statement slamming his business.

“Ultimately, we believe Mr. Hogan is pursuing his Prius recall remedy allegations to advance his $100 million lawsuit against Toyota, take the focus away from his dealerships’ poor performance and blame Toyota for his son’s failure to meet basic qualifications to serve as a general manager at one of his dealerships,” Toyota’s press teams says.

Toyota leans toward software adjustments

Toyota now says that “certain” Prius owners may be eligible to get their  inverters fixed or replaced, but that most only need a software update.

“We believe that the software update is an appropriate and effective way to directly address the safety defect and deliver the safety benefit quickly to our customers,” Toyota spokesman Saldaña says.

Hogan, the dealer, says that’s simply not true. “A software remedy will not fix it or prevent this from continuing to be a very dangerous driving situation,” he says in a statement to ConsumerAffairs.  

“Once the hardware has sustained damage there is no way a software REFLASH can repair it,” he adds. “The only way to be certain these cars are fixed properly is to replace the inverters with newer models. We’re talking about 2.4 million cars worldwide and over 800,000 in the US. Toyota needs to stand up and do the right thing, replace these inverters.”

For the second time in four years, Toyota is recalling 800,000 Priuses in the United States, from model years 2010 through 2014, over concerns that they ma...

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Toyota recalls 800k Prius vehicles

Toyota is recalling approximately 807,000 model year 2010-2014 Toyota Prius and model year 2012-2014 Prius v vehicles in the U.S.

The recalled vehicles were designed to enter a failsafe driving mode in response to certain hybrid system faults. In rare situations, the vehicle may not enter that mode as intended, posing the possibility that the vehicle could lose power and stall.

While power steering and braking would remain operational, a vehicle stall while driving at higher speeds could increase the risk of a crash.

The recall is designed to provide a remedy to address a new condition in the vehicles involved in the previous recalls announced in February 2014 and July 2015.

The previous recalls did not anticipate this new condition remedied with this recall.

What to do

Toyota will notify the involved owners once the software update is available, and dealers will update the software for all involved vehicles at no charge.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling approximately 807,000 model year 2010-2014 Toyota Prius and model year 2012-2014 Prius v vehicles in the U.S.The recalled vehicles...

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Toyota executive says self-driving car technology is overhyped

For car companies, announcing bold, fast-approaching deadlines for when self-driving cars will hit the road has been an easy way to garner favorable publicity.

Volvo “plans to offer a true self-driving car by 2021,” the company announced in June. Ford has similarly promised a “fully autonomous vehicle” by 2021. Honda has said that self-driving cars will be ready for highways by 2020, and GM last year was reportedly “rumored” to be ready for full automation by 2018.

And then there’s Tesla, the leader in self-driving promotion. In January 2017, CEO Elon Musk made a particularly absurd promise to -- who else? -- someone on Twitter. The stranger had asked Musk when the “Enhanced Autopilot” feature currently available in Tesla cars would morph into something more closely resembling "Full Self-Driving Capability.”

“3 months maybe, 6 months definitely,” Musk wrote.

Now, just a month after investing half a billion dollars into a self-driving program at Uber, a Toyota executive is acknowledging that the technology is perhaps overhyped.

“Toyota doesn’t necessarily buy the hype about self-driving vehicles quickly taking control of roads in the U.S. and beyond,” Bloomberg reported on Wednesday.

Bloomberg made that assessment after visiting Toyota Research Institute, where the company has already invested billions in Artificial Intelligence and other automation technology, in addition to its recent partnership with Uber. The institute's Vice President John Leonard did not sound optimistic about driverless cars taking to the roadways.

“Taking me from Cambridge to Logan Airport with no driver in any Boston weather or traffic condition — that might not be in my lifetime,” he told the publication.

Caught in a “hype-cycle”

Leonard's comments come just a month after Toyota made a $500 million investment in Uber’s self-driving program. But self-driving is a vague term, and for Toyota, it already appears to mean something different than what people may think.

“Toyota’s self-driving vision isn’t really about getting rid of drivers. Rather, it’s about using autonomous and related technologies to make cars safer and more user-friendly,” the Bloomberg report adds.

This acknowledgement from the automotive industry follows years of similar statements made by experts, safety watchdogs, and other motorists. Dr. Phil Koopman, a world renowned self-driving car and robotics expert, told ConsumerAffairs last year that self-driving technology is “immature.”

“We’re in a hype-cycle,” he said at the time.

Cyclists and motorcyclists across the world have been more skeptical, questioning whether even the autonomous-style, driver-assist technology currently available in cars is ready for public roads.

Cycling activists in San Francisco were instrumental in convincing California regulators to stop an earlier self-driving car project organized by Uber from hitting the public streets. In response to the backlash, Uber took its fleet to Arizona, where a woman trying to cross the street with her bike was later killed by an Uber that was an autonomous mode.

Drivers in Phoenix more recently have complained about sharing the road with what they describe as erratic and slow self-driving cars operated by Waymo.

An “unnerving” development

Tesla owners who have been in accidents, or the loved ones of Tesla motorists who have died, have filed lawsuits accusing Tesla of misleading consumers about the current capabilities of its Autopilot feature--a sentiment that has been shared by the National Transportation Safety Board (NTSB), the agency that investigates high-profile transportation crashes.

Chris Hart, the former chair of the NTSB, said two years ago that he found the development of self-driving cars to be “unnerving.”

“Despite several decades of automation in aviation, airliners will have human pilots for the foreseeable future,” he reiterated in a recent interview with Think Progress.

“Streets and highways are much more variable and unpredictable than airways, and predictions that the streets will be filled with large numbers of autonomous vehicles within a few years are ignoring not only the lessons of automation history, but also the numerous additional challenges that will be faced on the ground.”

For car companies, announcing bold, fast-approaching deadlines for when self-driving cars will hit the road has been an easy way to garner favorable public...

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Toyota recalls model year 2016-2018 Prius vehicles

Toyota is recalling about 192,000 model year 2016-2018 Prius vehicles in the U.S.

The recalled vehicles have an engine wire harness which is connected to the hybrid vehicle Power Control Unit.

A portion of the harness could contact the cover at this connection and wear over time, causing an electrical short circuit, which can generate heat, posing the risk of a vehicle fire.

What to do

Toyota will notify owners and dealers will check the engine wire harness assembly. If a wire core is exposed, the engine wire harness assembly will be replaced with a new one that includes a protective sleeve.

If a wire core is not exposed, protective tape will be installed on the engine wire harness assembly.

The recall is expected to begin in late September.

Owners may contact Toyota at (800) 331-4331.

Toyota is recalling about 192,000 model year 2016-2018 Prius vehicles in the U.S.The recalled vehicles have an engine wire harness which is connected t...

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Toyota recalls model year 2012 Avalons

Toyota Motor North America is recalling about 19,400 model year 2012 Avalons.

Because of a service part manufacturing error, some vehicles may have had a front seat belt inner buckle replaced with one that does not correctly identify if the seat belt is buckled.

This could affect how the airbag system determines the appropriate airbag deployment method in a crash, and could increase the risk of injury to the occupant where the front seat belt inner buckle was replaced.

As many as 97 of the recalled vehicles may have had a front seat belt inner buckle replaced by a dealer (or possibly a non-Toyota service provider) with an involved service part.

What to do

Toyota dealers will inspect the front seat belt inner buckle(s) and if necessary, replace it with a new one(s) at no cost to customers.

The recall is set to begin in mid-September.

Owners may call Toyota at (800) 331.4331.

Toyota Motor North America is recalling about 19,400 model year 2012 Avalons.Because of a service part manufacturing error, some vehicles may have had...

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Toyota recalls GS and IS series vehicles

Toyota Motor Engineering & Manufacturing is recalling 114,998 model year 2007-2011 Lexus GS350 & GS450h, model year 2006-2013 IS350, and model year 2010-2014  IS350C vehicles, equipped with 3.5L V6 2GR-FSE gasoline engines.

The diaphragms in the fuel pulsation dampers may harden over time and develop cracks, possibly causing a fuel leak.

A fuel leak in the presence of an ignition source can increase the risk of a fire.

What to do

Toyota will notify owners, and dealers will replace the fuel delivery pipe with a new pipe that has improved pulsation dampers, free of charge.

The recall is expected to begin August 9, 2018.

Owners may contact Lexus customer service at 1-800-255-3987. Toyota's number for this recall is JLF.

Toyota Motor Engineering & Manufacturing is recalling 114,998 model year 2007-2011 Lexus GS350 & GS450h, model year 2006-2013 IS350, and model year 2010-20...

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Toyota recalls Lexus IS and GS vehicles

Toyota Motor North America is recalling about 115,000 model year 2006-2013 Lexus IS 350s, model year 2010-2014 IS 350Cs and model year 2007-2011 GS 350s, and GS 450h vehicles.

The diaphragm material in the fuel pulsation dampers in certain 3.5-liter V6 gasoline engines may harden over time and crack, causing fuel to leak.

A fuel leak in the presence of an ignition source can increase the risk of a vehicle fire.

What to do

Lexus notify all known owners and dealers will replace the fuel delivery pipe with a new one containing improved pulsation dampers at no cost.

Owners may contact Lexus at (800) 255-3987.

Toyota Motor North America is recalling about 115,000 model year 2006-2013 Lexus IS 350s, model year 2010-2014 IS 350Cs and model year 2007-2011 GS 350s, a...

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Toyota questioned after accident involving alleged unintended acceleration

A police agency in rural North Carolina is asking federal regulators to investigate a driver’s claims that the Lexus he was renting took off by itself before crashing into eight vehicles.

Giles Troy Page Jr, 83, was traveling to his vacation home in Boone, North Carolina, he told local police, when the engine on his rental surged as he approached a red light.

“When I mashed the brake, it wouldn't stop. It wouldn't slow down. And actually, the engine accelerated,” Boone Police Department Lieutenant Danny Houck tells ConsumerAffairs, relating the story that the driver told him.

(Reached by the telephone, Page declined to be interviewed by ConsumerAffairs, saying that he does not talk to people he does not know.)

Page hit eight vehicles until a final impact with a Chevy Truck sent the Lexus on its side. He was reportedly transported to a local hospital and later released without serious injuries.

Boone Police declined to issue him any citations. Johnson Lexus, the dealership who rented out the vehicle, later told police that their review of black box data showed the car did not have anything mechanically wrong with it that would have caused it to accelerate by itself, Houck says.

However, Boone Police were not able to inspect the car’s black box data themselves, even though Houck says his department is capable of doing so.

“Lexus asked us not to,” he tells ConsumerAffairs.

Black box data and computer glitches

Houck says that the Lexus dealership expressed concerns that police could accidentally corrupt or erase the files on the car’s computer.

“If it messed something up, there would be nothing there for them to read.” Houck says. “We said, ‘Okay. we're going to do the right thing.”

Regardless of whether Lexus provided a correct reading of the black box data, Houck says he is concerned that the black box may not have captured Page’s attempts to brake, if the brakes were indeed failing as he claimed to police.

“On a Lexus, your brake pedal isn't attached to a pedal, it’s attached a computer. So if the computer is not reading input from the driver, it's not going to be in the black box,” he adds.

While Lexus claimed that it found nothing wrong with the vehicle (besides it being totaled as a result of the crash), Houck said he wants the National Highway Traffic Safety Administration (NHTSA), the agency that investigates consumer grievances about vehicle defects, to look into the accident.

Johnson Lexus directed questions from ConsumerAffairs to Toyota headquarters, where a Toyota spokesman stated via email that “we need to review this further and don’t have any comment at this time.”

“My driver is also an airplane pilot,” Houck adds, “who works with controls, has worked with foot pedals and knows the ins and outs of electronics, and especially a car.”

Toyota’s history of unintended acceleration

California Highway Patrol Officer Mark Saylor was also driving a rental Lexus when, in 2009, his brother-in law called 911 from the backseat to report that the vehicle was accelerating unprompted and would not respond to the brakes.

Moments later, the car, going as fast as 120 miles per hour, slammed into a Ford at the dead end of a highway, sending the Lexus flying into the air and into a dry riverbed, where it burst into flames. All of the vehicle’s occupants died at the scene.  

The public release of that 911 tape led to what became known as the Toyota sudden unintended acceleration scandal, which finally ended in 2014 when Toyota paid a record $1.2 billion fine to the Department of Justice.

As part of the investigation, Toyota recalled millions of vehicles for what it described as sticky accelerator pedals and ill-fitting floor mats, problems executives later admitted that they failed to correct in a timely manner.  

The feds were eventually satisfied, determining that Toyota’s massive recall and subsequent Department of Justice settlement had solved its unintended acceleration issues.

But a whistleblower who contracted for Toyota executives as a company translator, as well as numerous engineers and personal injury attorneys who have sued Toyota, alleged that Toyota failed to address the root cause of the problem, which they say could be a defect in the car’s computers, as ConsumerAffairs detailed in a story last year.

Blaming the driver

Drivers who claim that their cars took off unprompted typically do not have the sympathy of law enforcement officers.

Last year, Boston cab driver Lutant Clenord jumped a curb, knocked down a bench, and injured several coworkers with his Toyota Prius. Clenord maintained in interviews with local news and with the local police that his vehicle took off by itself and would not respond to brakes.

Police, though describing the case as a “tragic accident,” later determined that operator error caused the crash and charged Clenord with operating to endanger. This baffled other cab drivers who felt that Clenord should not have to face criminal charges for what was either a vehicle defect or a horrible mistake.  

“In most cases the police have not considered the possibility of the car is at fault. They automatically blame the driver,” Carnegie Mellon engineer Phil Koopman, who has testified in lawsuits against Toyota, told ConsumerAffairs at the time.

“There are a large number of vehicles [with the defect] that Toyota never did anything to,” Koopman added.

Toyota, like other automotive companies hit with reports of sudden acceleration, has maintained that there is nothing defective with its software or computer technology that would cause cars to simply take off on their own.

Seeking a federal investigation

Houck, the police lieutenant, said that he is familiar with Toyota’s previous sudden unintended acceleration controversy that made national news. He says he has no proof that something went haywire in Page’s rental Lexus car -- ”I don’t want to slam Lexus,” he adds -- but he simply wants an independent third-party to investigate further.

Another reason for his concern, he says, is that a former Lexus owner, a woman in Virginia, contacted Boone Police to share her own story about a Lexus that took off by itself, causing her to hit three cars in a Lowe's parking lot last year.

Diana Kegley came across the story from Boone on the internet. She then told Boone Police that her Lexus GX460 took off in March 2017 as she was about to park.

Kegley, who also filed a report with NHTSA describing the crash, tells ConsumerAffairs that she hit two parked cars before a final impact with a third parked car brought her Lexus to a stop. A tow truck driver took the car to a local mechanic, where she says the shop owner was instructed by Toyota not to touch the black box data, citing concerns that he could corrupt the car’s files.

Toyota later determined that she had accidentally pressed the gas pedal at 100 percent, Kegley recalls. She maintains that her foot was on the brake.

Kegley refused to drive the car afterward and traded it in. In the glovebox, she says she left a note warning future owners about the defect she believes she experienced.

"We never want Toyota products again,” she says.

A police agency in rural North Carolina is asking federal regulators to investigate a driver’s claims that the Lexus he was renting took off by itself befo...

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Toyota recalls Camrys, Highlanders, Siennas, Tacomas and Lexus RX350s

Toyota Motor North America is recalling approximately 6,000 model year 2018 Camrys and Highlanders and model year 2017 Siennas, Tacomas and Lexus RX350s.

A component in the vacuum pump assembly which provides braking assist may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist.

A sudden loss of braking assist while driving could increase the risk of a crash.

What to do

Toyota and Lexus dealers will replace the vacuum pump with a new one at no cost to customers.

All known owners of all the involved vehicles will receive a notification by first class mail by late May.

Owners may contact Toyota at 800-331-4331 or Lexus at 800-255-3987.

Toyota Motor North America is recalling approximately 6,000 model year 2018 Camrys and Highlanders and model year 2017 Siennas, Tacomas and Lexus RX350s....

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Toyota recalls Prius C vehicles sold in Puerto Rico

Toyota Motor Engineering & Manufacturing is recalling 19 model year 2018 Toyota Prius C vehicles sold in Puerto Rico.

The front passenger airbag and recommended child occupant seating positions label may not have been attached during assembly.

If the label is missing, occupants may not follow the proper restraint usage guidelines, increasing the risk of injury in the event of a crash.

What to do

Toyota will notify owners and will mail the removable labels to all known owners of the vehicles, free of charge.

The recall is expected to begin April 15, 2018.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0L.

Toyota Motor Engineering & Manufacturing is recalling 19 model year 2018 Toyota Prius C vehicles sold in Puerto Rico.The front passenger airbag and rec...

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Toyota recalls model year 2018 Camrys

Toyota Motor North America is recalling 1,730 model year 2018 Camrys.

The vehicle’s engine may be equipped with pistons from a particular production period produced with a diameter larger than the specification. In certain conditions, this may cause the vehicle to run rough, create an abnormal sound, emit smoke from the exhaust, and illuminate warning lights and messages.

In some cases, a reduction of power may occur and the engine could stop running, increasing the risk of a crash.

What to do

Toyota dealers will check the production date code of the pistons in the engine. If involved pistons are found, the engine will be replaced with a new one at no cost to customers.

All known owners will receive a notification by first class mail by late May.

Consumers with questions may contact Toyota at 1-800-331-4331.

Toyota Motor North America is recalling 1,730 model year 2018 Camrys.The vehicle’s engine may be equipped with pistons from a particular production per...

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Model year 2018 Toyota Siennas recalled

Toyota Motor Engineering & Manufacturing is recalling 55 model year 2018 Toyota Siennas built with a specific lot of 10-spoke alloy wheels from one production facility.

These wheels may not have been cooled properly during manufacturing and may crack in the spokes from an impact while the vehicle is being driven.

If the wheels crack at the spokes, the wheel may separate from the hub assembly causing a loss of vehicle control and increasing the risk of a crash.

What to do

Toyota began notifying owners initially by phone on February 26, 2018 and will mail letters to any unnotified owner starting on April 20, 2018.

Dealers will inspect the wheels and replace them if necessary depending on their production location, free of charge.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0J.

Toyota Motor Engineering & Manufacturing is recalling 55 model year 2018 Toyota Siennas built with a specific lot of 10-spoke alloy wheels from one product...

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Model year 2012-2015 Prius Plug-in Hybrids recalled

Toyota Motor Engineering & Manufacturing is recalling 39,915 model year 2012-2015 Prius Plug-in Hybrids.

The hybrid battery contains an Electric Vehicle (EV) fuse that may fracture after repeated high-load driving conditions such as climbing long hills.

The failed fuse may cause the hybrid system to shut down resulting in the loss of power.

Loss of power while driving at higher speeds can increase the risk of a crash.

What to do

Toyota will notify owners, and dealers will replace the EV fuse, free of charge.

The recall is expected to begin January 8, 2018.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0R.

Toyota Motor Engineering & Manufacturing is recalling 39,915 model year 2012-2015 Prius Plug-in Hybrids.The hybrid battery contains an Electric Vehicle...

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Toyota recalls C-HR and Prius Plug-In Hybrid vehicles

Toyota Motor North America is recalling about 28,600 model year 2018 C-HR vehicles and 39,900 model year 2012 - 2015 Prius Plug-In Hybrids.

C-HR

There is a possibility that the electronic parking brake (EPB) in the C-HR vehicles may not operate properly, causing the parking brake to not disengage after it is applied or prevent it from being applied.

If the electronic parking brake cannot be applied, this could result in a potential noncompliance with a federal safety standard.

What to do

Toyota dealers will update an electronic control unit’s software to correct the EPB issue at no cost to customers. All known owners will receive a notification by first-class mail starting in late-November.

Prius Plug-In Hybrid

The Prius Plug-In Hybrids contain an Electric Vehicle (EV) fuse that may malfunction if the vehicle is repeatedly operated in EV mode under high-load driving conditions, such as during a long hill climb.

If the fuse malfunctions, warning lights and warning messages will illuminate. In some cases, the vehicle can be driven, but with reduced power. In other cases, the hybrid system could shut down, resulting in the loss of motive power. Power steering and braking will not be affected.

Loss of motive power while driving at higher speeds can increase the risk of a crash.

What to do

Toyota dealers will replace the fuse with an improved one at no cost to customers. All known owners will receive a notification by first-class mail starting in January 2018.

Owners with questions regarding either recall may call Toyota customer service at 800-331-4331.

Toyota Motor North America is recalling about 28,600 model year 2018 C-HR vehicles and 39,900 model year 2012 - 2015 Prius Plug-In Hybrids.C-HRTher...

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Toyota recalls Land Cruisers, Lexus LX470s and Lexus LX570s

Toyota Motor Engineering & Manufacturing is recalling 21 model year 2008-2016 Toyota Land Cruisers, model year 2006 Lexus LX470s, and model year 2008-2013 Lexus LX570s.

The vehicles may be equipped with an incorrect driver or front passenger air bag. As such, they vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

An incorrect driver or front passenger air bag may not deploy as intended in the event of a crash, increasing the risk of injury.

What to do

Toyota will notify owners, and dealers will replace the affected air bag assemblies, free of charge. The recall was scheduled to begin September 25, 2017.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0S. Lexus' number for this recall is HLD.

Toyota Motor Engineering & Manufacturing is recalling 21 model year 2008-2016 Toyota Land Cruisers, model year 2006 Lexus LX470s, and model year 2008-2013...

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Model year 2017 Toyota Highlanders and Highlander Hybrids recalled

Gulf States Toyota (GST) is recalling 1,121 model year 2017 Toyota Highlanders and Highlander Hybrids equipped with accessory roof rail cross bars.

The fasteners for the roof rails may not be torqued properly, may loosen and possibly detach from the vehicle, becoming a road hazard and increasing the risk of a crash.

What to do

GST will notify owners, and dealers will inspect and properly torque the fasteners, free of charge. The recall is expected to begin September 25, 2017.

Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 17R3.

Gulf States Toyota (GST) is recalling 1,121 model year 2017 Toyota Highlanders and Highlander Hybrids equipped with accessory roof rail cross bars.The...

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Toyota and Mazda team up to build cars in the U.S.

Toyota and Mazda announced that they will work together on certain automotive ventures that will include jointly building vehicles in the United States. It's a continuation of a partnership that began in 2015.

In addition, the two auto companies say they will team up to jointly develop and share new electric car technology, as well as share connected car technology and advanced safety features.

While the two companies will remain independent, Toyota and Mazda agreed to essentially acquire stock in each others' companies. Auto analysts said the tie-up will be mutually beneficial.

Where the auto industry is headed

"The Toyota-Mazda link for joint vehicle production and technology collaboration is indicative of where the global auto industry is heading," said Michelle Krebs, executive analyst at Autotrader, in an email to ConsumerAffairs. "Electric, self-driving and connected vehicles will require significant investment without an immediate return and economies of scale, particularly for a small automaker like Mazda."

Krebs says Toyota may benefit from a taste of Mazda’s corporate culture and beef up its global sales, but she believes Mazda may benefit more, especially in the area of increasing its U.S.-based production.

Toyota President Akio Toyoda says collaboration with Mazda has stepped up Toyota's competitive spirit. He predicts the result of the two auto companies working together will be even better cars. Mazda also views it as a win-win proposition.

"Nothing would please me more than if, through this alliance, we can help to energize the auto industry and create more car fans by bringing together two competitive spirits to spur each other on, leading to innovations and fostering talent and leaders," said Mazda CEO Masamichi Kogai.

Defensive move

Two rivals joining forces without joining the companies might seem unusual, but it could well be a defensive move to deal with the radical changes occurring in the industry. Traditional carmakers may feel threatened by advances in autonomous vehicle technology that are largely coming from Silicon Valley and not traditional automotive companies.

As part of their agreement, Toyota and Mazda have agreed to explore construction of a joint plant in the U.S. that could produce around 300,000 Mazdas and Toyotas each year. The plant could employ as many as 4,000 people.

Toyota and Mazda announced that they will work together on certain automotive ventures that will include jointly building vehicles in the United States. It...

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Toyota recalls model year 2016-2017 Tacomas

Toyota Motor Engineering & Manufacturing is recalling 31,824 model year 2016-2017 Tacomas equipped with a six-cylinder engine.

The vehicles have a crank position sensor that may malfunction, potentially resulting in an engine stall that may increase the risk of a crash.

What to do

Toyota will notify owners, and dealers will replace the crank position sensor with an improved design, free of charge. The recall is expected to begin July 17, 2017.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0H.

Toyota Motor Engineering & Manufacturing is recalling 31,824 model year 2016-2017 Tacomas equipped with a six-cylinder engine.The vehicles have a crank...

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Model year 2013-2017 Toyota Tundras and Sequoias recalled

Southeast Toyota Distributors (SET) is recalling 1,325 model year 2013-2017 Toyota Tundras and Sequoias accessorized with Southeast Toyota accessory 20-inch Rockstar wheels.

The Rockstar wheels, installed by SET or an SET dealer, has lugnuts that may crack and detach causing the wheels to separate from the vehicle, increasing the risk of a crash.

What to do

SET will notify owners, and dealers will install new replacement lugnuts, free of charge. The recall is expected to begin June 23, 2017.

Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET17A.

Southeast Toyota Distributors (SET) is recalling 1,325 model year 2013-2017 Toyota Tundras and Sequoias accessorized with Southeast Toyota accessory 20-inc...

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Toyota recalls model year 2016-2017 Tundras

Toyota Motor Engineering & Manufacturing is recalling 72,847 model year 2016-2017 Tundras equipped with a resin rear step bumper and resin reinforcement brackets. Vehicles with chrome step bumpers are not affected.

In the event of an impact to the corner of the bumper, the resin bracket may be damaged but not be noticed.

If a person steps on the corner of the bumper that is damaged, a portion of the bumper may break away, increasing the risk of injury.

What to do

Toyota will notify owners, and dealers will replace the resin rear bumper reinforcement brackets with steel ones, and replace the rear bumper tread, free of charge. Remedy parts are not currently available.

Toyota will begin notifying owners of the recall on February 15, 2017. A second notice will be mailed when remedy parts are available.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0C.

Toyota Motor Engineering & Manufacturing is recalling 72,847 model year 2016-2017 Tundras equipped with a resin rear step bumper and resin reinforcement br...

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Toyota recalls model year 2017 Toyota 86 vehicles

Toyota Motor Company is recalling 94 model year 2017 Toyota 86 vehicles manufactured July 1, 2016 through August 11, 2016 equipped with an automatic transmission and ignition key.

Vehicles with a push-to-start button or manual transmission are not affected.

It may be possible to remove the ignition key without the transmission being in the "Park" position. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection and Rollaway Prevention."

If the key can be removed from the ignition when the transmission is not in the "Park" position, the vehicle could roll away increasing the risk of a crash and occupant or pedestrian injuries.

What to do

Toyota will notify owners, and dealers will inspect the ignition key/transmission interlock wiring connections, correcting them as necessary, free of charge. The recall is expected to begin in January 2017.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0E.

Toyota Motor Company is recalling 94 model year 2017 Toyota 86 vehicles manufactured July 1, 2016 through August 11, 2016 equipped with an automatic transm...

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Toyota recalls Avalons and 2017 Camrys

Toyota Motor Engineering & Manufacturing is recalling 12 model year 2016 Avalon, and 2017 Camry vehicles manufactured August 3, 2016, to September 12, 2016.

The front passenger knee air bag module may have been attached to the lower instrument panel with incorrect fasteners.

If the air bag was installed with incorrect fasteners, the fasteners may become loose over time, affecting the air bag deployment and increasing the risk of injury.

What to do

Toyota will notify owners, and dealers will inspect the fasteners, and if necessary, replace the instrument panel brace and body bracket and reattach the air bag assembly, free of charge. The recall is expected to begin in December 2016.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G05.

Toyota Motor Engineering & Manufacturing is recalling 12 model year 2016 Avalon, and 2017 Camry vehicles manufactured August 3, 2016, to September 12, 2016...

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Model year 2011-2016 Toyota Sienna minivans recalled

Toyota Motor Engineering & Manufacturing is recalling 744,437 model year 2011-2016 Toyota Sienna minivans manufactured January 4, 2010, to August 12, 2016.

If the power sliding door is unable to be opened when commanded, such as if the door is frozen shut, it may subsequently open unexpectedly, possibly while the vehicle is moving.

If door opens while the vehicle is moving, there would be an increased risk of injury to the vehicle occupants.

What to do

The remedy for this recall is still under development. Interim notices are expected to be mailed to owners by January 21, 2017.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G04.

Toyota Motor Engineering & Manufacturing is recalling 744,437 model year 2011-2016 Toyota Sienna minivans manufactured January 4, 2010, to August 12, 2016....

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Toyota agrees to pay for premature rust on truck frames

Toyota will pay up to $3.4 billion to settle a class action lawsuit that alleged its pickup truck and SUV frames were prone to rust because they received inadequate rust protection at the factory.

The company has agreed to inspect the vehicles for 12 years from the day they were sold or leased to determine whether the frames need to be replaced. If rust is found, Toyota will replace the frame.

The settlement covers Tacoma trucks from the model years 2005 through 2010, Sequoias from 2005 through 2008, and Tundras from the 2007 and 2008 model years.

Toyota earlier recalled some of the vehicles covered by the lawsuit, but owners of other models have also reported rust problems. 

"Driving my 1998 Tacoma Toyota truck at 65 mph and heard a click. Drove home at a crawl and found the frame had cracked completely through. There was only 56,000 miles on the truck," said George of Millis, Mass., in a ConsumerAffairs review. "I scrapped the truck at a loss of $3,000. Most importantly I do not trust Toyota with the safety of my family!

The proposed settlement was filed last week before U.S. District Judge Fernando Olguin in Los Angeles.

"We want our customers to have a great ownership experience, so we are pleased to resolve this litigation in a way that benefits them and demonstrates that we stand behind the quality and reliability of our vehicles," Toyota said in a statement, according to Automotive News

Toyota will pay up to $3.4 billion to settle a class action lawsuit that alleged its pickup truck and SUV frames were prone to rust because they received i...

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Model year 2016 Toyota Highlanders recalled

Toyota Motor Engineering & Manufacturing is recalling 7,056 model year 2016 Highlanders manufactured May 26, 2016, to September 16, 2016.

The brake fluid level sensor may not be connected to the wire harness, preventing the sensor from detecting the brake fluid level. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, "Light Vehicle Brake Systems."

If the brake fluid level is low and is not detected, braking performance may be decreased, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will inspect and, as necessary, connect the wire harness to the sensor, free of charge. The recall is expected to begin November 7, 2016.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this G03.

Toyota Motor Engineering & Manufacturing is recalling 7,056 model year 2016 Highlanders manufactured May 26, 2016, to September 16, 2016.The brake flui...

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Toyota recalls model year 2016-2017 Prius vehicles with braking issue

Toyota Motor Engineering & Manufacturing is recalling 91,585 model year 2016-2017 Prius vehicles manufactured August 6, 2015, to October 3, 2016.

The recalled vehicles are equipped with a foot-operated parking brake system that has a parking brake cable that may disengage.

If the parking brake cable disengages from the mechanism and the transmission is left in a gear other than 'Park' while the ignition is on and the driver leaves the vehicle, the vehicle may roll unexpectedly, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will install a clip at the parking brake cable end to prevent the cable from disengaging, free of charge. The recall is expected to begin December 11, 2016.

Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is G01.

Toyota Motor Engineering & Manufacturing is recalling 91,585 model year 2016-2017 Prius vehicles manufactured August 6, 2015, to October 3, 2016.The re...

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Model year 2010-2015 Toyota 4Runners recalled

Southeast Toyota Distributors (SET) is recalling 425 model year 2010-2015 Toyota 4Runners manufactured September 3, 2009, to December 1, 2014.

The vehicles may be equipped with accessory exhaust tips installed by SET or SET dealers that may contact people and possibly burn them while they are standing behind the vehicle.

Contact with an exhaust tip may result in personal injury.

What to do

SET will notify owners, and dealers will install a re-designed exhaust tip that is smaller in diameter and is more recessed behind the bumper, free of charge. The recall is expected to begin September 15, 2016.

Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET16D.

Southeast Toyota Distributors (SET) is recalling 425 model year 2010-2015 Toyota 4Runners manufactured September 3, 2009, to December 1, 2014. The ...

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Toyota recalls RAV4 and Lexus HS250h vehicles

Toyota Motor Engineering & Manufacturing is recalling 337,449 model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010.

The vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.

Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.

What to do

Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall is expected to begin September 30, 2016.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles.

Toyota Motor Engineering & Manufacturing is recalling 337,449 model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010...

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Toyota changes remedy for RAV4 and Lexus HS 250h recalls

Toyota Motor Sales, U.S.A. is changing the remedy for approximately 337,000 model year 2006 - 2011 Toyota RAV4 and 2010 Lexus HS 250h vehicles recalled in 2013.

Dealers will replace -- at no cost to customers -- both rear suspension arm assemblies with new ones. They will also apply an epoxy to prevent future arm adjustment during vehicle service.

In the earlier action, if the nuts for adjusting rear wheel alignment were improperly tightened when an alignment was performed, rust could form on suspension arm threads. If this occurs, and if the condition is not identified and remedied during servicing or repair under the existing remedy procedure, the threads can wear over time, causing the arm to separate, which could result in a loss of vehicle control.

What to do

Toyota will notify all known owners of the involved vehicles by first class mail.

Owners with questions may contact Toyota customer service at 1-800-331-4331 or Lexus customer service at 1-800-255-3987.

Toyota Motor Sales, U.S.A. is changing the remedy for approximately 337,000 model year 2006 - 2011 Toyota RAV4 and 2010 Lexus HS 250h vehicles recalled in ...

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Southeast Toyota Distributors recalls Camry, Highlander, Tundra, Scion FR-S, and tC vehicles

Southeast Toyota Distributors (SET) is recalling 2,520 model year 2016 Toyota Camry and Highlander, 2015-2016 Toyota Tundra, Scion FR-S, and tC vehicles.

The Load Carrying Capacity Modification Label may not reflect the correct added weight of the installed accessories. As a result, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims for Passenger Cars."

An incorrect label may lead an owner to overload the vehicle, increasing the risk of a crash.

What to do

SET will notify owners, and provide a corrected label for placement over the inaccurate label, free of charge. The recall will begin on July 14, 2016.

Owners may contact SET customer service at 1-866-405-4226.

Southeast Toyota Distributors (SET) is recalling 2,520 model year 2016 Toyota Camry and Highlander, 2015-2016 Toyota Tundra, Scion FR-S, and tC vehicles....

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Southeast Toyota Distributors recalls vehicles with seat heater wiring issue

Southeast Toyota Distributors (SET) is recalling 7,749 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra; 2006-2008 Camry Solara, 2006-2011 Rav4 and Tacoma; 2007-2010 FJ Cruiser; 2009-2010 Venza; 2010-2012 Prius; 1988-1990 and 2005-2010 Camry; and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element.

The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed. If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.

What to do

SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall is expected to begin on July 14, 2016.

Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.

Southeast Toyota Distributors (SET) is recalling 7,749 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra; 2006-2008 Camry Sol...

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Toyota recalls model year 2015 Yaris vehicles

Toyota Motor Sales, USA is recalling approximately 3,100 model year 2015 Yaris hatch back vehicles.

There is a possibility that a front upper shock assembly bearing could be damaged. If this occurs, the driver may experience an abnormal noises while driving on rough road surfaces or when turning the steering wheel.

If the vehicle continues to be operated in this condition, a front shock absorber piston rod could separate, causing a loss of vehicle stability and increasing the risk of a crash.

What to do

Owners of the affected vehicles will be notified by first class mail and Toyota dealers will replace the strut mounting bearings with improved ones. If a strut mounting bearing is found to be damaged, the dealer will replace the strut and front suspension support sub-assembly with a new one.

Owners may contact Toyota customer service at 1-800-331-4331 and Lexus customer experience at 1-800-255-3987.  

Toyota Motor Sales, USA is recalling approximately 3,100 model year 2015 Yaris hatch back vehicles. There is a possibility that a front upper shock...

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Gulf States recalls Toyota 4Runners

Gulf States Toyota is recalling 844 model year 2015-2016 Toyota 4Runners manufactured September 22, 2014, to March 23, 2016 and equipped with accessories installed by Gulf States.

The Load Carrying Capacity Modification Label may not reflect the correct added weight of the installed accessories. As a result, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims for Passenger Cars."

An incorrect label may result in the vehicle being overloaded, increasing the risk of a crash.

What to do

Gulf States will notify owners, and dealers will install an accurate label, free of charge. The recall is expected to begin on June 1, 2016.

Owners may contact Gulf States customer service at 1-800-444-1074. Gulf States' number for this recall is 16R2.

Gulf States Toyota is recalling 844 model year 2015-2016 Toyota 4Runners manufactured September 22, 2014, to March 23, 2016 and equipped with accessories i...

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Toyota recalls model year 2016 Siennas

Toyota Motor Engineering & Manufacturing is recalling 234 model year 2016 Toyota Siennas manufactured February 15, 2016, to February 19, 2016.

Incorrect front seat belt height adjusters may have been installed that may contact the B-pillar and tear or separate during a crash.

Failure and detachment of seat belt height adjuster would result in the occupant not being properly restrained in a crash, increasing the risk of injury.

What to do

Toyota will notify owners, and dealers will replace the front seat belt height adjusters, free of charge. The recall is expected to begin April 30, 2016.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0H.

Toyota Motor Engineering & Manufacturing is recalling 234 model year 2016 Toyota Siennas manufactured February 15, 2016, to February 19, 2016.   Inco...

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Toyota recalls RAV4s, Lexus RX350s and Lexus ES350s

Toyota Motor Engineering & Manufacturing is recalling 16,656 model year 2016 Toyota RAV4s manufactured October 30, 2015, to February 3, 2016; 2016 Lexus RX350s manufactured October 26, 2015, to February 8, 2016, and 2016 Lexus ES350s manufactured September 1, 2015, to February 29, 2016.

The vehicles are equipped with an ABS actuator that may have a damaged O-ring which could result in improper brake fluid pressure control during ABS, Traction Control, or Stability Control activation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

Insufficient brake fluid pressure may cause a loss of vehicle control, increasing the risk of a crash.

What to do

Toyota will notify owners, and dealers will inspect the brake actuator, replacing it as necessary, free of charge. The recall is expected to begin June 5, 2016.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0I, GLC.

Toyota Motor Engineering & Manufacturing is recalling 16,656 model year 2016 Toyota RAV4s manufactured October 30, 2015, to February 3, 2016; 2016 Lexus RX...

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Toyota Sienna Minivans recalled

Toyota Motor Sales USA is recalling approximately 230 model year 2016 Sienna Minivans.

The vehicles may be equipped with incorrect front seat belt height adjuster assemblies mounted to the center-pillar. In the event of a severe crash, the incorrect height adjuster could separate.

If this occurs, the seat belt may not properly restrain the occupant, which could increase the risk of injury.

What to do

Owners of the recalled vehicles will be notified by first class mail and dealers will replace the height adjusters with new ones at no cost.

Owners may call Toyota customer service at 1-800-331-4331.

Toyota Motor Sales USA is recalling approximately 230 model year 2016 Sienna Minivans. The vehicles may be equipped with incorrect front seat belt ...

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Toyota recalls RAV4 and Lexus RX and ES vehicles

Toyota Motor Sales, USA is recalling approximately 4,170 model year 2016 Toyota RAV4; approximately 90 model year 2016 RX350; and approximately 12,400 model year 2016 ES350 vehicles.

The recalled vehicles are equipped with a Brake Actuator assembly that enables enhanced brake control

functions including the Anti-lock Braking System (ABS), Traction Control (TRAC), and Vehicle Stability Control (VSC), among others.

There is a possibility that a component inside the actuator was damaged during manufacturing, preventing the actuator from operating properly. This could cause a loss of vehicle stability control, increasing the risk of crash.

What to do

All known owners of the recalled vehicles will be notified by first class mail. Toyota and Lexus dealers will check the serial number of the Brake Actuator and replace actuators assembled during a specific production period.

Owners may contact Toyota at 1-800-331-4331 and Lexus at 1-800-255-3987.

Toyota Motor Sales, USA is recalling approximately 4,170 model year 2016 Toyota RAV4; approximately 90 model year 2016 RX350; and approximately 12,400 mode...

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Toyota recalls Scion FR-S vehicles

Toyota Motor Company is recalling 25,706 model year 2013-2016 Toyota Scion FR-S vehicles manufactured March 13, 2012, to January 14, 2016 and equipped an automatic transmission and ignition key. Vehicles with a push-to-start button are not affected.

In the recalled vehicles, it may be possible to remove the ignition key without the transmission being in the "Park" position. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection and Rollaway Prevention."

If the key can be removed from the ignition when the transmission is not in the "Park" position, the vehicle could roll away increasing the risk of a crash and occupant or pedestrian injuries.

What to do

Toyota will notify owners, and dealers will inspect the ignition key/transmission interlock wiring connections, correcting them as necessary, free of charge. The recall is expected to begin on March 1, 2016.

Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0E.

Toyota Motor Company is recalling 25,706 model year 2013-2016 Toyota Scion FR-S vehicles manufactured March 13, 2012, to January 14, 2016 and equipped an a...

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Toyota recalls RAV4 and RAV4 EV vehicles

Toyota Motor Sales, USA is recalling approximately 1.1 million model year 2006-2012 RAV4 and model year 2012-2014 RAV4 EV vehicles.

The recalled vehicles are equipped with lap-shoulder seatbelts in both second-row outboard seats. There is a possibility that, in the event of a very severe front crash, the lap belt webbing could contact a portion of the metal seat cushion frame, become cut and separate.

If this occurs, the seat belt may not properly restrain the occupant, which could increase the risk of injury.

Toyota dealers will add resin covers to the metal seat cushion frame at no cost.

What to do

Consumers with questions may call Toyota customer service at 1-800-331-4331 or Lexus customer service at 1-800-255-3987.

Toyota Motor Sales, USA is recalling approximately 1.1 million model year 2006-2012 RAV4 and model year 2012-2014 RAV4 EV vehicles. The recalled ve...

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Toyota recalls Scion FR-S vehicles

Toyota Motor Sales, USA is recalling approximately 26,000 Model Year 2013-2016 Scion FR-S vehicles.

Connectors for the automatic transmission key interlock on some vehicles may not have been connected during pre-delivery service prior to sale. That would make it possible to remove the key in gear positions other than “Park,” increasing the risk of vehicle rollaway and a crash. Thus, theese vehicles do not comply with a portion of Federal/Canadian Motor Vehicle Safety Standard 114.

All known owners of the subject vehicles will be notified by first class mail and instructed to return the vehicle to a Toyota dealer to have the ignition key interlock function confirmed, and if necessary, delivery mode connectors connected at no charge.

Owners may contact customer at 1-800-331-4331 for Toyota or 1-800-255-3987 for Lexus.

Toyota Motor Sales, USA is recalling approximately 26,000 Model Year 2013-2016 Scion FR-S vehicles. Connectors for the automatic transmission key i...

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Land Cruiser, 4runner, Tundra, Sequoia, LX, and GX vehicles recalled

Toyota Motor Sales, USA is recalling approximately 320,000 model year 2003-2006 Land Cruiser; 2004-2006 4Runner; 2005-2006 Tundra and Sequoia; 2003-2006 LX470; and 2004-2006 GX470 vehicles.

The recalled vehicles are equipped with side Curtain-Shield-Airbags (CSAs) which deploy from the roof in the event of certain types of crashes. Due to improper programming in the airbag control modules, there is a possibility that, under certain specific and limited conditions shortly after startup, the CSAs and seat belt pretensioners could activate when not necessary.

Unexpected activation of the CSAs could increase the risk of injury to the occupant.

All known owners of the recalled vehicles will be notified by first class mail.

Toyota and Lexus dealers will replace the airbag control module with one that has improved programming at no cost to owners.

Owners may contact Toyota customer service at 1-800-331-4331 or Lexus customer service at 1-800-255-3987.

Toyota Motor Sales, USA is recalling approximately 320,000 model year 2003-2006 Land Cruiser; 2004-2006 4Runner; 2005-2006 Tundra and Sequoia; 2003-2006 LX...

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Toyota recalls vehicles with braking issue

Toyota Motor Engineering & Manufacturing is recalling 30,812 model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015; and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015.

The vehicles are equipped with a Pre-Collision System (PCS) as optional equipment that may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.

Unexpected braking increases the risk of a crash.

Remedy parts for a permanent fix for this issue are not yet available. Beginning November 16, 2015, Toyota sent owners an interim notification and dealers will temporarily disable the PCS.

When the improved PCS components are available for the permanent remedy, owners will be mailed a second notification. These repairs will be performed free of charge.

Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.

Toyota Motor Engineering & Manufacturing is recalling 30,812 model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to Octobe...

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Toyota recalls two million vehicles with power window master switch issue

Toyota Motor Sales, U.S.A. is recalling of approximately two million vehicles related to the driver’s side power window master switch.

The power window master switch may have been manufactured with insufficient lubricant grease. If not enough grease is applied, under certain conditions the switch may develop a short circuit that can cause the switch assembly to overheat and melt. A melting switch can produce smoke and potentially lead to a fire.

The following vehicles are included:

  • 2007 and 2009 Camry and Camry Hybrid
  • 2009-2011 Corolla
  • 2008-2011 Highlander and Highlander Hybrid
  • 2009-2011 Matrix
  • 2006-2011 RAV4
  • 2009-2011 Sequoia
  • 2009-2011 Tundra
  • 2006-2010 Yaris
  • 2009-2011 Scion xB
  • 2009-2010 Scion xD

Toyota previously recalled certain 2007-2009 model year vehicles for a similar condition. This recall adds vehicles not previously involved in the prior action that used a different lubricant application method.

Owners of the recalled vehicles will be notified by first class mail. Toyota dealers will inspect the switch and apply heat-resistant grease. If the switch is not operating normally, an internal circuit board will be replaced.

Owners may call Toyota customer service at 1-800-331-4331, or Lexus customer service at 1-800-255-3987.  

Toyota Motor Sales, U.S.A. is recalling of approximately two million vehicles related to the driver’s side power window master switch. The power window ...

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Toyota recalls RAV4 and RAV4 EV vehicles

Toyota Motor Sales, USA is recalling approximately 421,000 model year 2009-2012 RAV4 and approximately 2,500 model year 2012-2014 RAV4 EV vehicles.

Water dripping onto the windshield wiper link can, over time, cause corrosion and wear at the wiper link joint. In some cases this could result in the separation of the wiper link from the wiper motor crank arm.

If separation occurs, the windshield wipers could become inoperative, which could reduce driver visibility and increase the risk of a vehicle crash.

Owners of the recalled vehicles will be notified by first class mail. Toyota dealers will replace the water channel, wiper link, and wiper motor crank arm with new ones.

Consumers may contact Toyota customer service at 1-800-331-4331.  

Toyota Motor Sales, USA is recalling approximately 421,000 model year 2009-2012 RAV4 and approximately 2,500 model year 2012-2014 RAV4 EV vehicles. Water...

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Toyota Prius C vehicles recalled

Southeast Toyota Distributors (SET) is recalling 949 model year 2015 Toyota Prius C vehicles manufactured April 20, 2015, to June 30, 2015.

The Tire Pressure Monitoring System (TPMS) may be improperly calibrated and, as a result, the TPMS may fail to warn the driver that the tire pressure is low. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 138, "Tire Pressure Monitoring Systems."

If the vehicle is driven on underinflated tires, the tires may fail. Sudden tire failure increases the risk of a crash.

SET will notify owners, and dealers will re-calibrate the TPMS, free of charge. The recall is expected to begin September 22, 2015.

Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET15E.

Southeast Toyota Distributors (SET) is recalling 949 model year 2015 Toyota Prius C vehicles manufactured April 20, 2015, to June 30, 2015. The Tire Pres...

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Toyota 4Runners recalled

Southeast Toyota Distributors (SET) is recalling 2,530 model year 2010-2015 Toyota 4Runners manufactured March 29, 2010, to July 30, 2015.

The vehicles may be equipped with accessory exhaust tips installed by SET or SET dealers that may contact people and possibly burn them while they are standing behind the vehicle.

SET will notify owners, and dealers will install a re-designed exhaust tip that is smaller in diameter and is more recessed behind the bumper, free of charge. The recall is expected to begin September 21, 2015.

Owners may contact SET customer service at 1-866-405-4226. SET's number for the recall is SET15D.

Southeast Toyota Distributors (SET) is recalling 2,530 model year 2010-2015 Toyota 4Runners manufactured March 29, 2010, to July 30, 2015. The vehicles m...

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Toyota recalls Prius v hybrids

Toyota Motor Sales USA is recalling approximately 109,000 Model Year 2012-2014 Prius v hybrid.

The software settings for the motor/generator control ECU and hybrid control ECU could result in overheating in certain transistors, potentially causing them to become damaged. If this happens, various warning lights will illuminate and the vehicle can enter a failsafe mode. In rare circumstances, the hybrid system might shut down while the vehicle is being driven, resulting in the loss of power and the vehicle coming to a stop.

Owners of the recalled vehicles will be notified by mail.

Toyota dealers will update the software for both the motor/generator control ECU and hybrid control ECU.

Owners may contact Toyota customer service at 1-800-331-4331.  

Toyota Motor Sales USA is recalling approximately 109,000 Model Year 2012-2014 Prius v hybrid. The software settings for the motor/generator control ECU...

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Southeast Toyota Distributors recalls Tundras with tire pressure information issue

Southeast Toyota Distributors (SET) is recalling 144 model year 2015 Toyota Tundras manufactured March 11, 2015, to April 11, 2015 and equipped with Nitto Terra Grappler G2 275/60R20 116S XL tires.

The recalled vehicles have a tire placard that incorrectly states the recommended cold tire inflation pressure. If the operator inflates the tires according to the information on the tire placard, the tires may be underinflated, increasing the risk of tire failure which could result in a crash.

SET will notify owners, and dealers will install a new tire placard with the correct cold tire inflation pressure information, free of charge. The recall is expected to begin July 14, 2015.

Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET15C.

Southeast Toyota Distributors (SET) is recalling 144 model year 2015 Toyota Tundras manufactured March 11, 2015, to April 11, 2015 and equipped with Nitto ...

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Lexus NX vehicles recalled

Toyota Motor Sales is recalling approximately 3,000 model year 2015 Lexus NX 200t vehicles.

The recalled vehicles are equipped with an Anti-Lock Braking system (ABS), Traction Control System (TRAC) and Vehicle Stability Control System (VSC) which are controlled by the ABS actuator. There is a possibility that a component inside the actuator could be damaged during assembly and later not operate properly. Under some driving conditions, if the ABS is activated, this could cause a loss of vehicle stability, which can increase the risk of a crash.

Toyota says it is not aware of any crashes, injuries or fatalities caused by this condition to date, .

All known owners of the recalled vehicles will be notified by first class mail. Lexus dealers will inspect the ABS actuator and if necessary replace it with a new one.

Owners may contact Toyota customer service at 1-800-331-4331, or Lexus customer service at 1-800-255-3987.

Toyota Motor Sales is recalling approximately 3,000 model year 2015 Lexus NX 200t vehicles. The recalled vehicles are equipped with an Anti-Lock Braking ...

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Gulf States Toyota recalls Siennas

Gulf States Toyota (GST) is recalling 387 model year 2015 Toyota Siennas manufactured January 23, 2015, to April 13, 2015, and equipped with non-Toyota-brand overhead entertainment accessories installed by GST.

During reassembly of the interior after the overhead entertainment system installation, a trim panel securing clip may have been reused instead of being replaced. If the clip was damaged during the entertainment system installation, the trim panel may detach in the event of a side curtain air bag deployment and strike a vehicle occupants increasing the risk of injury.

GST will notify owners, and dealers will replace the trim panel securing clip, free of charge. The recall is expected to begin June 8, 2015.

Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 15R1.

Gulf States Toyota (GST) is recalling 387 model year 2015 Toyota Siennas manufactured January 23, 2015, to April 13, 2015, and equipped with non-Toyota-bra...

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Toyota expands Takata airbag safety recalls

Toyota Motor Sales is expanding its recalls involving Takata air bag inflators.

First, the automaker is conducting a recall to replace Takata-supplied driver front airbag inflators on approximately 160,000 model year 2004 and 2005 RAV4 sport utility vehicles. The inflators could be susceptible to rupture when deployed in a crash, increasing the risk of injury to vehicle occupants.

For similar reasons, Toyota is expanding 2 existing recalls for Takata-supplied front passenger airbag inflators, namely:

  • The nationwide recall launched in April 2013 will expand to include approximately an additional 177,000 model year 2003-2004 Tundra and model year 2004 Sequoia vehicles; and
  • The recall in areas of high absolute humidity launched in 2014 will expand to include approximately an additional 300,000 vehicles built through the 2006 or 2007 model year. This recall will now cover additional vehicles within model years 2005-2007 Toyota Corolla, Corolla Matrix, and Sequoia; model years 2005-2006 Tundra; and model years 2005-2007 Lexus SC.

Areas of high absolute humidity encompass Coastal Areas around the Gulf of Mexico for Texas, Alabama, Mississippi, Georgia and Louisiana; and Florida, Puerto Rico, Guam, Saipan, American Samoa, Virgin Islands and Hawaii.

Multiple investigations into the root cause of the potential for inflator rupture are taking place, including by Orbital ATK, an independent engineering firm commissioned by an industry-wide joint testing initiative composed of the 10 automakers conducting Takata-related recalls.

All known owners of the affected Toyota / Lexus vehicles will be notified by first class mail to return their vehicles to a Toyota / Lexus dealer. The dealer will replace the airbag inflator with a newly manufactured one.

Consumers may contact Toyota at 1 800-331-4331, and Lexus at (1 800-255-3987).

Toyota Motor Sales is expanding its recalls involving Takata air bag inflators. First, the automaker is conducting a recall to replace Takata-supplied dr...

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Toyota recalls Scion tC vehicles

Toyota Motor Sales, U.S.A. is recalling approximately 114 model year 2015 Scion tC Release Series 9 vehicles.

The rear suspension arm bolts and nuts could have been tightened improperly at two of the Toyota facilities at which accessory coil springs are installed prior to delivery to dealers. In this condition, the bolts could become loose during vehicle operation. Under some circumstances the control arm could eventually detach, increasing the risk of a crash.

Toyota says it is unaware of any accidents or injuries caused by this condition.

Vehicle owners will receive a notification by first class mail, and Toyota dealers will replace the bolts, nuts, rear suspension arms and rear suspension member sub-assemblies.

Consumers may call Toyota customer service at 1-800-331-4331.

Toyota Motor Sales, U.S.A. is recalling approximately 114 model year 2015 Scion tC Release Series 9 vehicles. The rear suspension arm bolts and nuts could...

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Yaris vehicles sold in Puerto Rico recalled

Toyota Motor Engineering & Manufacturing is recalling 16,582 model year 2012-2015 Yaris vehicles manufactured August 31, 2011, to February 9, 2015, and sold in Puerto Rico.

The recalled vehicles may have been manufactured with a roof headliner that does not provide the proper occupant protection in the event of a crash. This could increase the risk of occupant injury in the event of a crash.

Toyota will notify owners, and dealers will replace the headliner, free of charge. The recall is expected to begin in mid-April 2015.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 16,582 model year 2012-2015 Yaris vehicles manufactured August 31, 2011, to February 9, 2015, and sol...

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Toyota recalls vehicles with power steering issues

Toyota Motor Engineering & Manufacturing is recalling 110,085 model year 2015 Camry, Camry Hybrid, Highlander, and Highlander Hybrid, and 2014-2015 Rav4 vehicles.

A component of the electric power steering (EPS) electronic control unit (ECU) may have been damaged during the manufacturing process. Over time, this damage may result in failure of the electric power steering system, increasing the risk of a crash.

Toyota will notify owners, and dealers will inspect the serial number of the EPS ECU or steering column assembly. If the number is within the affected range, the EPS ECU will be replaced, free of charge.

The recall is expected to begin in April 2015. Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 110,085 model year 2015 Camry, Camry Hybrid, Highlander, and Highlander Hybrid, and 2014-2015 Rav4 ve...

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Toyota recalls Rav4 EV vehicles

Toyota Motor Engineering & manufacturing is recalling 2,497 model year 2012-2014 Rav4 EV vehicles manufactured July 24, 2012, to August 29, 2014.

Due to a software issue within a component of the Electric Vehicle Traction Motor Assembly, the electric propulsion motor may shift to "neutral" resulting in a possible loss of drive power. A loss of drive power may increase the risk of a crash.

Toyota will notify owners beginning in April 2015. The remedy is still under development, but will be provided free of charge.

Owners may contact Toyota customer service at 1-800-331-4331.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & manufacturing is recalling 2,497 model year 2012-2014 Rav4 EV vehicles manufactured July 24, 2012, to August 29, 2014. Due to...

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Toyota recalls Camrys, Highlanders and RAV4s

Toyota Motor Sales is recalling of approximately 2,500 Model Year 2012-2014 RAV4 EV vehicles; and approximately 110,000 Model Year 2015 Camry, Camry Hybrid, Highlander, Highlander Hybrid, and 2014-2015 Model Year RAV4 vehicles.

In the RAV4 EV, components in the Electric Vehicle Traction Motor Assembly, which is part of the propulsion system, may cause the vehicle to shift to “neutral” due to a software issue. This condition will also trigger a “Check EV System” warning message on the instrument panel and turn on a malfunction indicator lamp. If the vehicle shifts to “neutral”, this will result in a complete loss of drive power, which can increase the risk of a crash.

Owners of the recalled vehicles will be mailed a notification. Toyota dealers will repair the electric vehicle traction motor assembly.

In the involved Camry, Camry Hybrid, Highlander, Highlander Hybrid and RAV 4 vehicles, a circuit board for the electric power steering (EPS) may have been damaged during its manufacturing process. This can result in the loss of power steering assist; an instrument panel warning lamp will also come on. Manual steering is maintained, but the loss of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.

Owners of these vehicles will be notified by mail. Toyota dealers will inspect the steering column assembly and replace the power steering electronic control unit, if it falls within the affected range.

The automaker says it is not aware of any crashes, injuries or fatalities caused by either condition.

Consumers may call Toyota customer service at 1-800-331-4331.  

Toyota Motor Sales is recalling of approximately 2,500 Model Year 2012-2014 RAV4 EV vehicles; and approximately 110,000 Model Year 2015 Camry, Camry Hybrid...

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Toyota recalls Yaris vehicles with axle issue

Toyota Motor Engineering & Manufacturing is recalling 226 model year 2015 Yaris vehicles manufactured September 8, 2014, to January 9, 2015.

The recalled vehicles may have improperly tightened rear axle bearing bolts. The improperly tightened bolts may loosen during vehicle operation and potentially cause the wheel to lock up or damage the rear brake components, reducing their effectiveness. Either condition increases the risk of a crash.

Toyota will notify owners, and dealers will inspect the rear axle bearing bolts, tightening them as necessary, free of charge. The recall is expected to begin during March 2015.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 226 model year 2015 Yaris vehicles manufactured September 8, 2014, to January 9, 2015. The recalled...

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Toyota recalls Yaris vehicles in Puerto Rico

Toyota Motor Sales, U.S.A. is recalling of approximately 16,600 Model Year 2012-2015 Yaris hatchbacks produced for sale in Puerto Rico.

An incorrect headliner was used in the involved vehicles, and, as a result, the vehicles may not meet certain requirements of a federal standard. This can increase the risk of an injury to occupants in the event of a crash.

Toyota says it is not aware of any injuries or fatalities caused by this condition.

Owners of the recalled vehicles will be notified by first class mail, and Toyota dealers will replace the headliner at no cost to the owner.

Consumers may call Toyota customer service at 1-800-331-4331.

Toyota Motor Sales, U.S.A. is recalling of approximately 16,600 Model Year 2012-2015 Yaris hatchbacks produced for sale in Puerto Rico. An incorrect hea...

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FJ Cruisers with steering issue recalled

Toyota Motor Engineering & Manufacturing is recalling 116 model year 2014 FJ Cruisers manufactured August 7, 2013, to August 20, 2013.

The intermediate steering shaft connecting the steering wheel and the steering gear box may have an inadequate weld. If the weld fails, there would be a loss of steering control, increasing the risk of a vehicle crash.

Toyota will notify owners, and dealers will replace the intermediate steering shaft, free of charge. The recall is expected to begin in March 2015.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 116 model year 2014 FJ Cruisers manufactured August 7, 2013, to August 20, 2013. The intermediate s...

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Toyota recalls Yaris and Tacoma vehicles

Toyota Motor Sales, U.S.A., is recalling approximately 230 Model Year 2015 Yaris hatchbacks and approximately 20 Model Year 2015 Tacoma TRD Pro model pickup trucks.

In the Yaris vehicles, the rear axle bearing bolts may not have been tightened sufficiently during vehicle assembly. If a bolt is loose and falls off during operation, the bolt could damage rear brake components, resulting in reduced brake performance or potential wheel lock up, which could increase the risk of a crash.

The Tacoma TRD Pro model pickup trucks were distributed to dealers in Puerto Rico without the correct B-pillar tire placard indicating the tire size and recommended cold tire inflation pressure for the front and rear tires. An improperly inflated tire can increase the risk of a crash.

Toyota is not aware of any crashes, injuries, or fatalities caused by either condition.

Owners of the involved vehicles will be notified by first class mail. Toyota dealers will repair the vehicles at no cost to the owner.

Consumers may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Sales, U.S.A., is recalling approximately 230 Model Year 2015 Yaris hatchbacks and approximately 20 Model Year 2015 Tacoma TRD Pro model picku...

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Toyota recalls FJ Cruisers

Toyota Motor Sales, U.S.A., is recalling approximately 120 model year 2014 FJ Cruiser.

The steering system contains an intermediate shaft connecting the steering wheel to the steering gear box, which could have received an inadequate weld. Under some circumstances, the weld could separate, resulting in the loss of steering control and increasing the risk of a crash.

Toyota says it is not aware of any crashes, injuries, or fatalities caused by this condition.

Owners of the involved vehicles will receive a notification by first class mail. Toyota dealers will replace the intermediate shaft.

Consumers may call Toyota customer service at 1-800-331-4331.

Toyota Motor Sales, U.S.A., is recalling approximately 120 model year 2014 FJ Cruiser. The steering system contains an intermediate shaft connecting the s...

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Toyota recalls Avalons

Toyota Motor Sales U.S.A., is recalling approximately 52,000 model year 2011-2012 Avalon sedans.

Cargo could contact one of the audio system subwoofer wires located inside the trunk, and move it out of its normal position. If one of these wires contacts the metal frame of the subwoofer, it may result in an intermittent short circuit, causing the subwoofer to overheat, increasing the risk of a fire.

Toyota says it is not aware of any crashes, injuries, or fatalities caused by this condition.

Owners of the involved vehicles will receive a notification by first class mail. Toyota dealers will provide a repair for the audio system. Until the remedy is available, as a precaution, Toyota dealers will disconnect the rear subwoofer.

Consumers may call Toyota customer service at 1-800-331-4331.

Toyota Motor Sales U.S.A., is recalling approximately 52,000 model year 2011-2012 Avalon sedans. Cargo could contact one of the audio system subwoofer wir...

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Southeast Toyota Distributors recalls Rav4s

Southeast Toyota Distributors (SET) is recalling 1,140 model year 2013-2015 Toyota Rav4 vehicles manufactured June 1, 2013, to December 29, 2014, and equipped with an accessory trailer light module.

The software within the module may incorrectly detect an electrical short and preventively turn off the electrical current and the trailer lights, increasing the risk of a crash.

SET will notify owners, and dealers will replace the trailer light module with a new unit with corrected software, free of charge. The recall is expected to begin February 23, 2015.

Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET-15A.

Southeast Toyota Distributors (SET) is recalling 1,140 model year 2013-2015 Toyota Rav4 vehicles manufactured June 1, 2013, to December 29, 2014, and equip...

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Toyota recalls Prius V vehicles

Toyota Motor Sales is recalling approximately 5,000 model year 2014-2015 Prius V vehicles.

The front passenger seat is equipped with an Occupant Classification System (OCS), which activates / deactivates the passenger seat air bag system depending on the weight of the seat occupant. There is a possibility that some OCS's may not have been calibrated properly during the vehicle manufacturing process.

Under some conditions, this could result in the failure of the airbag to deploy, increasing the risk of an injury to a front seat passenger in the event of crash.

Toyota says it is not aware of any injuries or fatalities caused by this condition.

Owners of the recalled vehicles will receive a notification by first class mail, and dealers will recalibrate the OCS properly.

Consumers may call Toyota customer service at 1-800-331-4331.

Toyota Motor Sales is recalling approximately 5,000 model year 2014-2015 Prius V vehicles. The front passenger seat is equipped with an Occupant Classific...

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Southeast Toyota Distributors recalls vehicles with incorrectly installed accessories

Southeast Toyota Distributors (SET) is recalling 3,942 model year 2014-2015 Toyota 4Runner, Tacoma, FJ Cruiser, Land Cruiser, RAV4, Scion FRS and XB vehicles.

The vehicles may have accessories installed by SET, such as running boards or other items, that were incorrectly installed. The accessory attaching fasteners were not tightened with the proper torque, possibly causing the accessory to detach from the vehicle. Accessories that detach from a vehicle may result in a vehicle crash and/or personal injury.

SET will notify owners, and dealers will inspect and tighten the affected bolts, free of charge. The recall is expected to begin February 9, 2015.

Owners may contact SET customer service at 1-954-429-2000. SET's number for this recall is SET-14B.

Southeast Toyota Distributors (SET) is recalling 3,942 model year 2014-2015 Toyota 4Runner, Tacoma, FJ Cruiser, Land Cruiser, RAV4, Scion FRS and XB vehicl...

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Toyota recalls model year 2015 Siennas

Toyota Motor Engineering & Manufacturing is recalling 25,552 model year 2015 Sienna vehicles manufactured September 2, 2014, to November 14, 2014.

In the event of a crash necessitating deployment of the curtain shield airbag (CSA), the second row overhead assist grips may detach, striking a vehicle occupant, increasing the risk of injury.

Toyota will notify owners, and dealers will modify the headliner near the second row overhead assist grip, free of charge. The recall is expected begin on January 15, 2015.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 25,552 model year 2015 Sienna vehicles manufactured September 2, 2014, to November 14, 2014. In the...

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Southeast Toyota Distributors recall vehicles with seat heater issue

Southeast Toyota Distributors (SET) is recalling 3,233 model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner vehicles.

The recalled vehicles may experience compression of the seat cushion which may damage the seat heater wiring. Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.

SET will notify owners, and dealers will disconnect the seat heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to begin December 24, 2014.  

Owners may contact SET customer service at 1-954-429-2000.

Southeast Toyota Distributors (SET) is recalling 3,233 model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 200...

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Toyota is recalling 5,650 vehicles

Toyota Motor Engineering & Manufacturing is recalling 5,650 model year 2014 Toyota Camry, Camry HV, Avalon, and Avalon HV vehicles equipped with 16-inch and 17-inch rims.

The left-side front suspension lower arm may have been manufactured incorrectly. As a result, the left side lower arm may not have enough clamping surface area for one of the bolts that secures the lower arm to the lower ball joint. Because of the insufficient clamping force, the lower arm may separate from the ball joint, increasing the risk of a crash.

Toyota will notify owners, and dealers will replace the left side lower arm, free of charge. The recall was expected ti begin around mid-December 2014.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 5,650 model year 2014 Toyota Camry, Camry HV, Avalon, and Avalon HV vehicles equipped with 16-inch an...

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Gulf States Toyota recalls Tacomas

Gulf States Toyota is recalling 142 model year 2015 Toyota Tacoma vehicles manufactured September 2, 2014, to October 15, 2014.

The affected vehicles may contain an incorrect Load Carrying Capacity Modification label which may result in the vehicle being overloaded, increasing the risk of a crash.

Gulf States has notified owners, and dealers will install an accurate label, free of charge. The recall began December 1, 2014.

Owners may contact Gulf States customer service at 1-800-444-1074.

Gulf States Toyota is recalling 142 model year 2015 Toyota Tacoma vehicles manufactured September 2, 2014, to October 15, 2014. The affected vehicles may...

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Toyota recalls Sienna Minivans

Toyota Motor Sales, U.S.A. Is recalling approximately 30,000 model year 2015 Sienna Minivans.

The recalled vehicles are equipped with left and right side second row overhead assist grips mounted to the roof rails. In the event of a collision that results in deployment of a curtain shield air bag (CSA), an assist grip could detach from the mounting bracket under some conditions.

If an assist grip completely detaches, it may contact an occupant, increasing the risk of injury in a crash.

Toyota says it is not aware of any injuries or fatalities caused by this condition.

Owners of the recalled vehicles will receive a notification by first class mail. Toyota dealers will modify the headliner under the second row overhead assist grips at no charge to the customer.

Owners may call Toyota customer service at 1-800-331-4331.

Toyota Motor Sales, U.S.A. Is recalling approximately 30,000 model year 2015 Sienna Minivans. The recalled vehicles are equipped with left and right sid...

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Toyota recalls Camrys with steering issues

Toyota Motor Sales, U.S.A., is recalling of 56 Model Year 2011 Camrys distributed to the U.S. Territories of Guam and Saipan. Globally, the company is recalling approximately 170,000 vehicles.

The front suspension system in the involved vehicles contains a lower ball joint which connects the front suspension lower arm to the knuckle arm. In the assembly process, the rubber boot on the ball joint could have been damaged by insufficiently maintained equipment.

If the rubber boot is damaged, lubricant grease inside the ball joint could leak from the damaged boot, causing the ball joint to wear and loosen prematurely. If the vehicle is continuously operated in this condition, the lower ball joint may separate from the knuckle and could cause a loss of vehicle control.

Toyota says it is unaware of any crashes, injuries or fatalities related to this condition.

Owners of the recalled vehicles will receive a notification by first class mail. Toyota dealers will inspect the rubber boots, and if necessary, replace the ball joint with a new one.

Consumers may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Sales, U.S.A., is recalling of 56 Model Year 2011 Camrys distributed to the U.S. Territories of Guam and Saipan. Globally, the company is reca...

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Toyota recalls Camrys and Avalons

Toyota Motor Sales is recalling approximately 5,650 Model Year 2014 Toyota Camry, Camry Hybrid, Avalon and Avalon Hybrid vehicles.

The left front suspension lower arm in the recalled vehicles may have an improperly manufactured bolt hole where it connects to the ball joint, affecting bolt clamping force.

In the event of a severe impact to the lower ball joint, which could result from varying road surfaces during normal driving, the lower arm could separate from the ball joint. Separation of the lower arm can cause a loss of steering control.

Toyota says it is unaware of any crashes, injuries or fatalities related to this condition.

Owners of the recalled vehicles will receive a notification by first class mail. Toyota dealers will replace the left front lower suspension arm with a new one.

Consumers may call Toyota Customer Service at 1-800-331-4331.

Toyota Motor Sales is recalling approximately 5,650 Model Year 2014 Toyota Camry, Camry Hybrid, Avalon and Avalon Hybrid vehicles. The left front suspensi...

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Fuel issue prompts recall of various Toyota vehicles

Toyota Motor Engineering & Manufacturing is recalling 20,000 model year 2014 Toyota Avalon, Camry, Sienna, and Highlander and model year 2015 Lexus RX350 vehicles.

Fuel may leak from the one of the fuel delivery pipes in the engine compartment. A fuel leak in the presence of an ignition source increases the risk of a fire.

Toyota will notify owners, and dealers will replace any of the suspect fuel delivery pipes free of charge. The recall is expected to begin on November 3, 2014.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 20,000 model year 2014 Toyota Avalon, Camry, Sienna, and Highlander and model year 2015 Lexus RX350 ...

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Toyota recalls vehicles with air bag inflator issues

Toyota Motor Sales, U.S.A. Is conducting a supplemental safety recall of approximately 247,000 Toyota Corolla, Matrix, Sequoia, Tundra and Lexus SC vehicles produced from 2001 to 2004 and equipped with front passenger air bag inflators supplied by Takata Corporation.

The new recall targets vehicles in consistently high absolute humidity areas, including southern Florida, along the Gulf Coast, Puerto Rico, Hawaii, U.S Virgin Islands, Guam, Saipan and American Samoa.

Recalls for affected vehicles were also issued in April 2013, and June 2014. Separately, in cooperation with NHTSA and Takata to investigate incidents of ruptured inflators, Toyota recovered inflators from recalled vehicles from areas in South Florida for evaluation by Takata.

Takata provided data to Toyota indicating that a number of the returned inflators performed improperly during component testing. The cause of the potential for ruptured inflators and the influence of high absolute humidity are under investigation.

To date, Toyota has received no reports of injuries or fatalities related to this condition.

Al known owners of the affected Toyota and Lexus vehicles will be notified by first class mail to return their vehicles to a Toyota or Lexus dealer.

The dealer will replace the front passenger air bag inflator with a newly manufactured one. If a replacement part is not available at the time of vehicle service, the dealer will follow procedures to temporarily disable the front passenger air bag assembly.

In addition, the dealer will install a glove box hang tag informing occupants that the front passenger seat should not be occupied until the inflator assembly is replaced and the airbag is fully functional.

Consumers may call Lexus Customer Service at 1-800-255-3987 or Toyota Customer Service at 1-800-331-4331 for more information.

Toyota Motor Sales, U.S.A. Is conducting a supplemental safety recall of approximately 247,000 Toyota Corolla, Matrix, Sequoia, Tundra and Lexus SC vehicle...

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Lexus LS, GS, and IS vehicles recalled

Toyota Motor Sales U.S.A. is recalling approximately 423,000 Lexus vehicles including 2007 - 2010 model year LS; 2006 - 2011 model year GS; 2006 - 2011 model year IS; 2010 model year IS C and 2008 - 2010 model year IS-F vehicles.

The fuel delivery pipes in the engine compartment of the recalled vehicles were manufactured with a plating to protect against corrosion. Some of the pipes could have been produced with plating particles on the gasket seating surface where the fuel pressure sensor is installed.

In this condition, the sealing property of the gasket seated between the pressure sensor and the pipe could become degraded. During vehicle operation, fuel could leak past the gasket. In the presence of an ignition source, this could increase the risk of a vehicle fire.

The company says it is unaware of any fires, crashes, injuries or fatalities caused by this condition.

Owners of the vehicles involved will receive a notification by first class mail. Lexus dealers will repair the gasket seating surface of the fuel delivery pipe where the fuel pressure sensor is installed, replace the gasket with a new one, and re-install the fuel pressure sensor.

Lexus owners may obtain more information by calling customer service at 1-800-255-3987.

Toyota Motor Sales U.S.A. is recalling approximately 423,000 Lexus vehicles including 2007 - 2010 model year LS; 2006 - 2011 model year GS; 2006 - 2011 mo...

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Toyota recalls FJ Cruisers

Toyota Motor Engineering & Manufacturing is recalling 1,787 model year 2014 FJ Cruiser vehicles equipped with an optional "Trail Teams Ultimate Edition" package, in which the front shock absorbers and springs were replaced at vehicle processing centers.

In some of these vehicles, the two bolts that secure the front lower ball joint to the steering knuckle might have been tightened with insufficient torque when the front shock absorbers and springs were replaced during the installation process.

The bolts could become loose during driving and fall out. If both bolts fall out, the front lower ball joint could detach from the steering knuckle, causing a loss of steering control, thereby increasing the risk of a crash.

Toyota will notify owners of vehicles with the optional package installed, and dealers will inspect the torque of the bolts. If the bolts are found to be loose, dealers will retighten them to the proper torque. For any missing bolts, dealers will install new ones. The recall began on September 30, 2014.

Owners may contact toyota at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 1,787 model year 2014 FJ Cruiser vehicles equipped with an optional "Trail Teams Ultimate Edition" pa...

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Toyota recalls Tacoma Pre-Runner and 4x4 vehicles

Toyota Motor Engineering & Manufacturing is recalling 690,000 model year 2005-2011 Toyota Tacoma Pre-Runner and 4x4 vehicles manufactured September 14, 2009, to October 11, 2010.

One of the leaf springs in the recalled vehicles may fracture due to stress or corrosion. While being driven, the broken leaf could move out of position and contact surrounding components including the fuel tank, possibly puncturing the tank and causing a fuel leak, increasing the risk of fire.

The remedy for this recall is still under development. The recall is expected to begin November 28, 2014.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 690,000 model year 2005-2011 Toyota Tacoma Pre-Runner and 4x4 vehicles manufactured September 14, 200...

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Toyota Tundra CrewMax and Double Cab vehicles recalled

Toyota Motor Engineering & Manufacturing is recalling 132,624 model year 2014 Toyota Tundra CrewMax and Double Cab vehicles manufactured July 29, 2013, to August 22, 2014.

Due to the possible misinstallation of the upper tab of the B-pillar interior trim, the Curtain-Shield Air Bags may not deploy properly in the event of a crash, increasing the risk of occupant injury

Toyota will notify owners, and dealers will inspect the B-pillar interior trim installation and will replace it if it is not installed correctly, free of charge. The recall is expected to begin on September 30, 2014.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 132,624 model year 2014 Toyota Tundra CrewMax and Double Cab vehicles manufactured July 29, 2013, to ...

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Toyota recalls FJ Cruisers and Tacomas

Toyota Motor Engineering & Manufacturing is recalling 20,000 model year 2008-2014 FJ Cruiser and Tacoma vehicles equipped with accessory wheels and tires installed by Toyota or dealers prior to the vehicle's first sale.

The affected vehicles may list incorrect spare tire size and/or cold tire inflation information on the tire placard. If the spare tire is inflated to the incorrect pressure provided on the placard, tire failure may occur while the vehicle is being driven on, increasing the risk of a crash.

Overlay stickers to correct the tire placard will either be mailed to owners of the recalled vehicles or provided to dealers for placement over the incorrect information on the placard. The recall is expected to begin in September 2014.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 20,000 model year 2008-2014 FJ Cruiser and Tacoma vehicles equipped with accessory wheels and tires i...

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Gulf States Toyota recalls Tundras

Gulf States Toyota (GST) is recalling 16,249 model year 2013-2014 Toyota Tundras modified by GST as part of certain vehicle packages to be equipped with a combination of non-Toyota-brand 20-inch alloy wheels and chrome plated lug nuts.

The coating on the lug nuts may give, causing the lug nuts to loosen or the wheel studs to fracture. The wheel could separate from the vehicle, increasing the risk of a crash.

GST will notify owners, and dealers will replace 20 lug nuts and torque them to specification, free of charge. The recall is expected to begin in August 2014.

Owners may contact GST customer service at 1-800-444-1074.

Gulf States Toyota (GST) is recalling 16,249 model year 2013-2014 Toyota Tundras modified by GST as part of certain vehicle packages to be equipped with a ...

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Toyota recalls Siennas

Toyota Motor Engineering & Manufacturing is recalling 263 model year 2014 Sienna vehicles manufactured June 17, 2014, through June 24, 2014.

The affected vehicles have a transmission shift control cable whose protective cable sleeve may have been damaged during assembly. This could cause the control cable to bind or separate during gear shift operation causing incorrect gear selection.

If the transmission shift cable separates while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash.

Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter, increasing the risk of injury to exiting occupants and bystanders.

Toyota will notify owners, and dealers will inspect and replace the transmission shift control cable, as necessary, free of charge. The recall began in early August 2014.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 263 model year 2014 Sienna vehicles manufactured June 17, 2014, through June 24, 2014. The affected...

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Toyota extends warranty for some owners of Camry hybrids with brake problems

Back in January, we reported that federal safety regulators were looking into reports of braking problems in 2007 and 2008 Toyota Camry hybrids, potentially affecting about 30,000 cars.

While it's possible that the National Highway Traffic Safety Administration (NHTSA) may eventually decide there is ample evidence for a safety recall, that process is a lengthy one that often leads nowhere.

Toyota, however, appears to be trying to get out in front of the problem by issuing what's called a "warranty enhancement," under which at least some Camry owners are qualifying for warranty coverage of their problems with their brake actuator system. 

A Toyota official said there are about 177,500 vehicles covered by the warranty enhancement program. Cindy Knight, public affairs manager for Toyota Motor Sales USA, said the program applies to model year 2007-2011 Camry Hybrids. 

Letters going out

"We began sending Owner Notification letters in early July, and will continue mailing over several months," Knight told ConsumerAffairs.

At least one of those receiving the letter had been pressing Toyota about the problems he had encountered. 

"I have a Camry and had been fighting for two months to get them to pay for a replacement brake accuator (almost $2K job). They just relented and I thought you might want to do an update on your story, so others could benefit," said a ConsumerAffairs reader named Andy, who sent us a copy of the letter he received from Toyota, informing him of the warranty enhancement covering malfunctions of the brake actuator system.

In a follow-up, Andy told us the work has been done on his car and he's now a happy Camry owner. While that's good news for Andy, other Camry Hybrid drivers aren't as happy, although perhaps they will be if they are included in the enhancement program. Until then, complaints continue to pile up at SaferCar.gov, the NHTSA site where consumers can report problems with their vehicles.

Just yesterday (Aug. 4), a Toyota owner filed this complaint with NHTSA:

REGULARLY WHEN I DRIVE THIS CAR I PRESS THE BRAKES AND THEY DO NOT ENGAGE OR THEY ENGAGE ON A DELAY. I HAVE MENTIONED IT TO THE TOYOTA SERVICE CENTER SEVERAL TIMES. I FIRST NOTICED THE ISSUES IMMEDIATELY AFTER I PURCHASED THE CAR. I REPORTED MY CONCERNS TO TOYOTA WHO DISMISSED MY COMPLAINT. TOYOTA ALWAYS TELLS ME NOTHING IS WRONG WITH THE BRAKES. THEY ALSO TOLD ME THAT IT WOULD COST MY $140 TO LOOK INTO THE PROBLEM.

The day before, another consumer said this:

WHILE DRIVING I ATTEMPTED BRAKE TO SLOW ENTRY INTO UPHILL DRIVEWAY. ALL LIGHTS ON DRIVER PANEL LIT UP. BRAKES DID NOT RESPOND TO SLOW DOWN OR STOP. WITH FULL FORCE I DEPRESSED BRAKE PEDAL. SINCE DRIVE WAY WAS UPHILL, I COASTED TO STOP JUST SHORT OF GARAGE DOOR BEFORE CRASHING. THIS WAS NOT THE FIRST TIME THE BRAKES TOTALLY FAILED DURING LAST COUPLE OF MONTHS.

Consumers who are having what they think may be brake actuator problems who have not received a letter from Toyota may want to follow Andy's lead and write directly to the company. The address is:

Toyota Motor Sales USA, Inc.
19001 South Western Ave.
PO Box 2991
Torrance, CA 90509-2991

Back in January, we reported that federal safety regulators were looking into reports of braking problems in 2007 and...

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Lexus GS 350s recalled

Toyota Motor Engineering & Manufacturing is recalling 10,462 model year 2013 Lexus GS 350 vehicles manufactured June 8, 2012, through December 26, 2012.

In the affected vehicles, the switch that senses the amount of pressure that the driver is applying to the brake pedal may fail. If the switch fails, the vehicle may begin braking without the driver's input, and without illuminating the brake lights, increasing the risk of a crash.

Toyota will notify owners, and dealers will replace the brake pedal support assembly which includes the brake pedal load sensing switch, free of charge.

Parts for the remedy are not currently available. Toyota will send owners an interim notification letter in late June 2014 to advise owners of the recall, and will mail owners a second letter when remedy parts are available.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing is recalling 10,462 model year 2013 Lexus GS 350 vehicles manufactured June 8, 2012, through December 26, 2012. ...

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Toyota recalls nearly 1 million vehicles with airbag issues

Toyota Motor Engineering and Manufacturing is recalling 844,277 model year 2002-2004 Toyota Sequoia and Lexus SC and 2003-2004 Toyota Corolla, Corolla Matrix, Tundra, and Pontiac Vibe vehicles.

A safety defect in the passenger side frontal air bag inflator may produce excessive internal pressure causing the inflator to rupture upon deployment of the air bag.

This recall addresses both the passenger side frontal air bags that were originally installed in the vehicles, as well as replacement air bags that may have been installed as replacement service parts. A replacement air bag may have been installed, as one example, if a vehicle had been in a crash necessitating the replacement of the passenger side frontal air bag.

In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the passenger seat occupant or other occupants.

This recall supersedes one in which some vehicles were inspected and received a replacement inflator, while others were inspected but did not have their inflator replaced. All owners of vehicles that did not get an inflator replacement, or owners that do not know if they got an inflator replacement, should contact their Toyota or Lexus dealer.

Toyota will notify owners of affected Toyota and Lexus vehicles and General Motors will notify owners of affected Pontiac Vibe vehicles. Toyota, Lexus, and GM dealers will replace the passenger side air bag inflator, free of charge. The manufacturer has not yet provided a notification schedule.

Owners may contact Toyota customer service at 1-800-331-4331. Pontiac Vibe owners may contact GM at 1-800-521-7300.

Toyota Motor Engineering and Manufacturing is recalling 844,277 model year 2002-2004 Toyota Sequoia and Lexus SC and 2003-2004 Toyota Corolla, Corolla Matr...

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Toyota Highlanders with seat issues recalled

Toyota Motor Engineering & Manufacturing is recalling 231 model year 2014 Highlander vehicles manufactured April 23, 2014, through April 29, 2014.

The seat may not fully lock into the inboard seat track in the forward first, second and third adjusting positions, which could increase the risk of the seat coming out of the track and injuring the occupant in the event of a crash.

Toyota will notify owners and dealers will inspect and if necessary replace the second row right hand seat, free of charge. The recall is expected to begin in June 2014.

Toyota Motor Engineering & Manufacturing is recalling 231 model year 2014 Highlander vehicles manufactured April 23, 2014, through April 29, 2014. The se...

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Toyota recalls Siennas with corrosion problems

Toyota Motor Engineering & Manufacturing is recalling 370,000 model year 2004-2011 Sienna vehicles originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin and the District of Columbia.

The recalled vehicles have a spare tire carrier assembly mounted under the vehicle whose attachment cable may corrode due to high concentrations of road salt splashing onto the spare tire carrier. That could cause the spare tire to separate from the vehicle, increasing the risk of a crash.

Toyota will send owners an interim notification to advise owners of the recall and dealers will remove the spare tire and relocate it to the luggage compartment, free of charge.

Owners will be mailed a second letter when remedy parts are available and dealers will replace the spare tire carrier assembly with an improved one, free of charge. The manufacturer has not yet provided a notification schedule.

Owners may contact Toyota customer service at 1-800-331-4331.

The 2004-2010 model year Siennas subject to this recall were recalled in 2010. Those owners are advised that they must have their vehicles remedied again under this campaign and that having the earlier recall completed did not remedy their vehicles.

Additionally, model year 1998-2003 Siennas were recalled as part of that same 20110. Owners of those vehicles that have not had not the remedy performed on their vehicles, should contact their Toyota dealer to schedule a free repair.

Toyota Motor Engineering & Manufacturing is recalling 370,000 model year 2004-2011 Sienna vehicles originally sold in, or currently registered in, Connect...

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Toyota recalls vehicles with seat problems

Toyota is recalling 472,388 model year 2006-2010 Yaris vehicles manufactured August 22, 2005, through May 12, 2010, and 2008-2010 Scion xD vehicles manufactured April 4, 2007, through May 12, 2010.

In the affected vehicles, the springs used for the seat rails on the driver's seat and the seat rails of the front passenger seat of three-door models may break, preventing the seat from locking in position. In the event of a vehicle crash, the seat could move increasing the risk of injury to the occupant.

Toyota will notify owners, and dealers will inspect the seat rail, and replace it with a new one, if necessary, free of charge. The manufacturer has not yet provided a notification schedule.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling 472,388 model year 2006-2010 Yaris vehicles manufactured August 22, 2005, through May 12, 2010, and 2008-2010 Scion xD vehicles manufac...

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More safety recalls from Toyota

Problems ranging from faulty airbags to defective windshield wipers have reportedly prompted Toyota to issue a recall of more than 6 million vehicles worldwide.

Toyota says approximately 1.3 million vehicles are in the U.S. including certain modelyYear 2009-2010 Corolla, 2009-2010 Matrix, 2008-2010 Highlander, 2009-2010 Tacoma, 2006-2008 RAV4 and 2006-2010 Yaris vehicles.

Detailed information is available to customers at www.toyota.com/recall, the Toyota Customer Experience at 1 800-331-4331, www.lexus.com/recall and Lexus Customer Satisfaction (1 800-255-3987). 

Recall timing

Reuters quotes Toyota spokesman Brian Lyons as saying the recalls were announced simultaneously, even though they are unrelated, due to the timing of the investigations.

This latest recall comes less than a month after the automaker agreed to a pay a penalty of $1.2 billion in connection with unintended acceleration in its vehicles.

Recall breakdown

A Reuters report lists the latest recalls and their causes as follows:

  • Faulty spiral cables for driver’s air bags: 3.5 million
  • Possible locking problems on seat rails: 2.32 million
  • Failing steering column brackets: 760,000
  • Windshield wipers with drainage problems: 160,000
  • Possible fire hazard in starter motors: 20,000

In these vehicles, the driver’s airbag module is attached to a spiral cable assembly with electrical connections that could become damaged when the steering wheel is turned. If this occurs, the air bag warning lamp will illuminate. In addition, the driver’s air bag could become deactivated, causing it to not deploy in the event of a crash.

The automaker is currently preparing the remedy for this condition. For all involved vehicles, a Toyota dealer will replace the spiral cable with an improved one. Once preparations are complete, Toyota will send an owner notification letter by first class mail and the remedy will be provided at no charge.

Problems ranging from faulty airbags to defective windshield wipers have reportedly prompted Toyota to isse a recall of more than 6 million vehicles. Acco...

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Toyota recalls Avalons with faulty restraint systems

Toyota is recalling119,140 model year 2003-2004 Avalon vehicles manufactured June 5, 2002, through December 20, 2004.

In these vehicles, the supplemental restraint system (SRS) circuits are susceptible to internal shorting. The electrical short may create an abnormal current flow and increased heat which can damage the circuits. This could result in an inadvertent deployment of the front air bags and/or seat belt pretensioners, increasing the risk of an injury or crash.

Toyota will notify owners and dealers will install a noise filter between the air bag control module and the wire harness, free of charge. The manufacturer has not yet provided a notification schedule.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling119,140 model year 2003-2004 Avalon vehicles manufactured June 5, 2002, through December 20, 2004. In these vehicles, the supplemental...

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Toyota recalls Highlanders

Toyota is recalling 7,067 model year 2014 Highlander vehicles manufactured November 20, 2013, through January 18, 2014.

The third row middle seat belt assembly might not have been properly secured to the vehicle floor anchorage during vehicle assembly, which could increase the risk of injury to an occupant in the event of a crash.

Toyota will notify owners, and dealers will inspect the third row middle seat belt anchor, and, if necessary, properly secure it to the vehicle floor anchorage, free of charge. The recall is expected to begin in March 2014.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling 7,067 model year 2014 Highlander vehicles manufactured November 20, 2013, through January 18, 2014. The third row middle seat belt as...

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Toyota recalls Tacoma, Lexus RX350 and Rav4 vehicles

Toyota is recalling 261,114 model year 2012 and 2013 Toyota Tacoma, Lexus RX350, and model year 2012 Toyota Rav4 vehicles.

In the affected vehicles, the brake system contains a brake actuator that adjusts the fluid pressure of each wheel cylinder. An electrical component within the actuator may experience an increased resistance resulting in the illumination of various warning lights, including those for the Vehicle Stability Control (VSC) system, Antilock Brake System (ABS), and Traction Control system.

If this occurs, these systems could become inoperative, reducing the directional control assistance, increasing the risk of a crash.

Toyota will notify owners, and Toyota and Lexus dealers will update the software for the Skid Control electronic control unit, free of charge. The manufacturer has not yet provided a notification schedule.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling 261,114 model year 2012 and 2013 Toyota Tacoma, Lexus RX350, and model year 2012 Toyota Rav4 vehicles. In the affected vehicles, the...

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Toyota announces massive recall of Prius vehicles

Earlier this week, ConsumerAffairs reported that Toyota was preparing to recall 700,00 model year 2010 through 2014 Prius vehicles.

In the affected vehicles, the Intelligent Power Module (IPM) inside the inverter module (a component of the hybrid system) contains transistors that may become damaged from high operating temperatures.

That recall has now been announced.

Toyota will notify owners and dealers will update the software for both the motor/generator control electronic control unit (ECU) and the hybrid control ECU, free of charge.

If an owner experiences a failure of the inverter before the vehicle receives updated software, the dealer will replace the inverter assembly with a new one at no charge. The recall is expected to begin in late February 2014.

Owners may contact Toyota at 1-800-331-4331.

Earlier this week, ConsumerAffairs reported that Toyota was preparing to recall 700,00 model year 2010 through 2014 Prius vehicles. In the affected vehicl...

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Feds investigate braking problems in Toyota Camry hybrid

Federal safety regulators are looking into reported braking problems in 2007 and 2008 Toyota Camry hybrids, potentially affecting about 30,000 cars.

The National Highway Traffic Safety Administration (NHTSA) has received 59 consumer complaints of intermittent loss of assisted braking. Two accidents have been reported but, so far, there are no known injuries although numerous close calls are among the reported incidents.

"As I was approaching a pedestrian crossing, the ABS light and Check VSC light and brake light went on," one consumer wrote. "When I tried to apply brakes to stop, I realized that the brakes completely failed. I did a sharp evasive turn and hit the curb hard in an attempt not to run over [the] pedestrians."

The consumer said the brakes then returned to normal but that similar incidents occurred several times in subsequent days. After seven hours of testing, a dealer said the problem appeared to be with the brake control unit.

VSC System

Consumers rate Toyota Camry

In many of the complaints to NHTSA, consumers say the Check VSC System light as well as the ABS and other brake warning lights came on. 

"While driving my wife's 2007 Toyota Camry hybrid, the 'check VSC system' warning came on. Power brake system turned off and the car became difficult to stop," one consumer reported. "I was told by the dealer that the VSC computer had failed and that it was a $2,200 repair." 

Similar incidents are widely reported on automotive websites, including GreenHybrid.com

The NHTSA probe, technically a "preliminary evaluation," is the first step in a process that can eventually lead to a recall.

In announcing the evaluation, NHTSA noted that "each complaint alleges multiple incidents of either delayed braking actuation or increased brake pedal effort" and said that about 40 percent of the incidents occurred at speeds of 40 miles per hour or more.

NHTSA also said the complaints show an apparent increasing trend, with over 55 percent received within the past eight months.

Federal safety regulators are looking into reported braking problems in 2007 and 2008 Toyota Camry hybrids, potentially affecting about 30,000 cars.The N...

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Toyota recalls Tacoma trucks

Toyota Motor Engineering & Manufacturing North America is recalling 3,795 model year 2013-2014 Tacoma vehicles manufactured July 1, 2013, through October 11, 2013.

The engines of the affected vehicles contain valve springs that may break over time. If the valve springs break, the engine could fail and stall while the vehicle is being driven, increasing the risk of a crash.

Toyota will notify owners, and dealers will replace the valve springs, free of charge. The recall is expected to begin in December 2013.

Owners may contact Toyota at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing North America is recalling 3,795 model year 2013-2014 Tacoma vehicles manufactured July 1, 2013, through October 1...

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Toyota recalls Camrys, Avalons and Corollas

Toyota Motor Engineering & manufacturing North America is recalling 9,795 model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and model year 2014 Corolla vehicles.

In the affected vehicles, the windshield wiper switch assembly may short circuit. A short circuit could cause inoperative windshield wipers, reducing driver visibility and increasing the risk of a crash.

Toyota will notify owners, and dealers will replace the wiper switch assembly, free of charge. The recall began on November 8, 2013.

Owners may contact Toyota at 1-800-331-4331.

Toyota Motor Engineering & manufacturing North America is recalling 9,795 model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and...

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Southeast Toyota Distributors recalls Tacoma vehicles

Southeast Toyota Distributors (SET) is recalling 979 model year 2012-2013 Tacoma vehicles equipped with 18" Maverick Alloy Wheels.

In the recalled vehicles, the spare tire requires the use of a different style of lug nut to attach it to the vehicle than the other wheels use. These lug nuts were not provided with the vehicle. If the spare tire/wheel is installed on the vehicle using the lug nuts from another wheel, damage to the wheel could result and may eventually lead to a loose wheel, increasing the risk of a crash.

SET will notify owners, and dealers will: (a) Install a Warning Label on the spare tire/wheel, (b) supply a bag containing proper spare wheel lug nuts, and (c) place an Owner's Manual Addendum in the vehicle's glove box. The recall is expected to begin in November 2013.

Owners may contact SET at 1-954-429-2000.

Southeast Toyota Distributors (SET) is recalling 979 model year 2012-2013 Tacoma vehicles equipped with 18" Maverick Alloy Wheels. In the recalled vehicl...

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Toyota recalls Camrys, other vehicles

Toyota Motor Sales, U.S.A., is recalling approximately 803,000 model year 2012-2013 Camry, Camry Hybrid, Avalon, Avalon Hybrid and Venza vehicles due to a problem with the air conditioning condenser unit housing.

Water from the air conditioning condenser unit housing could leak onto the airbag control module and cause a short circuit, resulting in illumination of the airbag warning light. In some instances, the air bag(s) could become disabled or could inadvertently deploy.

In some cases, the power steering assist function could also become inoperable if a communication line in the airbag control module is damaged. Loss of power steering assist results in increased steering effort.

Owners of the involved vehicles will be notified by first class mail to return their vehicles to a Toyota dealer for the repair. Dealers will apply sealant and install a cover to the air conditioning condenser unit housing seam located above the airbag control module.

Detailed information is available to customers by calling the Toyota Customer Experience Center at 1-800-331-4331.

Toyota Motor Sales, U.S.A., is recalling approximately 803,000 model year 2012-2013 Camry, Camry Hybrid, Avalon, Avalon Hybrid and Venza vehicles due to a ...

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Toyota recalls Siennas

Toyota is recalling 614,722 model year 2004-2005 Sienna vehicles manufactured January 10, 2003, through August 10, 2005; and model year 2007-2009 Sienna vehicles manufactured February 20, 2007, through December 12, 2008.

Due to a problem within the shift lock solenoid, there is a possibility that the shift lever could be moved out of Park position without depressing the brake pedal. Should that occur, the transmission will either engage a drive gear or Neutral, increasing the risk of a backover or roll-away crash.

Toyota will mail interim notifications to owners beginning in late October 2013. When parts are available, owners will be sent a second notice and dealers will replace the shift lock solenoid, free of charge.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling 614,722  model year 2004-2005 Sienna vehicles manufactured January 10, 2003, through August 10, 2005; and model year 2007-2009 Sienna v...

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Toyota recalls various Lexus vehicles with engine bolt problems

Toyota is recalling 101,584 model year 2007-2011 Lexus GS350 vehicles manufactured June 19, 2006, through July 12, 2011; model year 2006-2011 Lexus IS350 vehicles manufactured May 27, 2005, through July 13, 2011; and model year 2010-2011 Lexus IS350c vehicles manufactured November 25, 2009, through July 19, 2011.

These vehicles, equipped with the 2GR-FSE engine, use bolts to secure the housing and sprocket of the Variable-Valve Timing (VVT) system gear assembly. These bolts could become loose due to abnormal impacts generated within the gear assembly immediately after a cold start-up. The loose bolts could cause the VVT gear housing and sprocket to separate and result in the engine stopping while the vehicle is being driven, increasing the risk of a crash.

Toyota will notify owners, and Lexus dealers will replace the VVT unit free of charge. The manufacturer has not yet provided a notification schedule.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling 101,584 model year 2007-2011 Lexus GS350 vehicles manufactured June 19, 2006, through July 12, 2011; model year 2006-2011 Lexus IS350 v...

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Toyota recalls RAV4 and Lexus HS250h vehicles

Toyota is recalling nearly 800,000 model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005, through September 2010.

If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tire rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tire rod will cause an abrupt change in the vehicle's alignment, which could cause a loss of vehicle control, increasing the risk of a crash.

Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage.

Due to limitations in parts, the recall remedy will be launched in phases from September 2013, through February 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area.

This recall supersedes a Toyota and Lexus recall issued about a year ago. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.

Toyota is recalling nearly 800,000 model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005, through Septe...

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Toyota recalls Highlander, Lexus vehicles

Toyota Motor Sales, U.S.A., is recalling some 235,000 vehicles in two separate actions

The first involves approximately 133,000 MY 2006-2010 Highlander Hybrid and MY 2006-2008 Lexus RX 400h vehicles.

In the recalled Toyota Highlander Hybrid and Lexus RX 400h vehicles, transistors within the hybrid system's inverter assembly can experience heat damage due to variations in characteristics of the transistors built in parallel circuits. Should this occur, various warning lights on the instrument panel will illuminate, and in most cases the vehicle will enter "limp home mode." In limited instances, the hybrid system will shut down and resulting in the vehicle stopping while the vehicle is being driven.

The second recall involves approximately 102,000 MY 2006-2011 Lexus IS 350, IS 350C, and GS 350 vehicles.

In these vehicles, bolts used to secure the variable valve timing control device can become loose, causing the vehicle to stop while being driven. Early warning for this condition can be an abnormal noise just after start-up.

Owners of vehicles subject to these recalls will receive a notification by first class mail.

Toyota Motor Sales, U.S.A., is recalling some 235,000 vehicles in two separate actions The first involves approximately 133,000 MY 2006-2010 Highlander Hy...

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Toyota recalls Tacoma Access Cab vehicles

Toyota is recalling 342,451 model year 2005-2010 Tacoma Access Cab vehicles manufactured September 14, 2004, through March 29, 2010; and model year 2011 Tacoma Access Cab vehicles manufactured July 1, 2010, through September 7, 2011.

If the access doors are repeatedly and forcefully closed, the screws that attach the seat belt pre-tensioner to the seat belt retractor can loosen over time. If the screws loosen completely, the seat belt pre-tensioner and the retractor spring cover could detach from the seat belt retractor and the seat belt pre-tensioner will not perform as designed, increasing the risk of injury in a severe crash.

Toyota will notify owners, and dealers will inspect the seat belt assemblies. Based on the inspection, the seat belt assembly will be replaced or new pre-tensioner screws will be installed with thread-locking sealant and a retractor spring cover with stopper ribs to prevent loosening of the screws. These services will be provided at no cost to the owner. The manufacturer has not yet provided a notification schedule.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling 342,451 model year 2005-2010 Tacoma Access Cab vehicles manufactured September 14, 2004, through March 29, 2010; and model year 2011 Ta...

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Toyota recalls Yaris vehicles

Toyota is recalling 74 model year 2012 Yaris vehicles manufactured August 21, 2011, through August 31, 2011.

A relay in the Power Steering Control Module of the electronic power steering system could experience a short circuit due to insufficient distance between terminals in the relay and moisture contamination of relay coil windings. A short circuit in the relay could disable power steering assistance, increasing the risk of a crash.

Toyota will notify owners, and dealers will replace the power steering control module. The recall is expected to begin in late July 2013.

Owners may contact Toyota at 1-800-331-4331.

Toyota is recalling 74 model year 2012 Yaris vehicles manufactured August 21, 2011, through August 31, 2011. A relay in the Power Steering Control Module...

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Toyota recalling Prius and Lexus HS models

Toyota is recalling 2010 Prius and Lexus HS 250h vehicles to fix a problem with the brake pressure accumulator. The recall affects 86,500 vehicles in the United States, 242,000 worldwide.

The company said the accumulators could develop a fatigue crack due to vibration. No accidents or injuries have been linked to the problem anywhere in the world, the company said.

The recall targets only Prius models manufactured from March-October 2009. The affected HS hybrids were made from June-October 2009.

Toyota said it received its first report of the problem in May 2010.

Detailed information is available to customers at www.toyota.com/recall, the Toyota Customer Experience at 1-800-331-4331,www.lexus.com/recall and Lexus Customer Satisfaction at 1-800-255-3987.

Toyota is recalling 2010 Prius and Lexus HS 250h vehicles to fix a problem with the brake pressure accumulator....

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Southeast Toyota recalls variety of vehicles

Southeast Toyota Distributors is recalling a total of 7,389 of the following vehicles:

  • 2008 and 2010-2013 Toyota Tundra,
  • 2010-2012 Rav4,
  • 2012 Toyota Sequoia,
  • 2010-2011 Toyota Corolla,
  • 2010-2011 Toyota Camry and Camry Hybrid,
  • 2010-2013 Toyota Highlander and Highlander Hybrid,
  • 2010-2013 Toyota FJ Cruiser,
  • 2011 Toyota Land Cruiser,
  • 2010-2013 Toyota Venza,
  • 2010-2011 Toyota 4Runner,
  • 2010-2013 Toyota Tacoma,
  • 2011-2012 Toyota Sienna,
  • 2012 Toyota Prius,
  • 2013 Scion FR-S,
  • 2011 Scion XD,
  • 2011 Scion XB, and
  • 2012 Scion TC .

These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added, failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims." An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.

Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additional remedies which are still being developed. The recall is planned to begin on, or about, May 7, 2013.

Owners may contact Southeast Toyota at 1-800-301-6859.

Southeast Toyota Distributors is recalling a total of 7,389 of the following vehicles: 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequo...

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Toyota pays up again to settle unintended acceleration complaints

Toyota is closing yet another chapter in its long unintended-acceleration saga, agreeing to pay $29 million to 29 states and American Samoa to settle disputes about how it handled recalls.

Besides the payment, Toyota agreed to make vehicle information more easily accessible to consumers to help them operate their vehicles safely and make more informed choices. 

“Companies have an obligation to quickly and openly inform customers of product safety concerns,” Oregon Attorney General Ellen Rosenblum said. “That’s particularly true of an automobile maker, where consumers’ lives may be at stake.”

Toyota sought to put a positive spin on the settlement.

“Resolving this inquiry is another step we are taking to turn the page on legacy issues from Toyota’s past recalls in a way that benefits our customers," said Christopher P. Reynolds, group vice president and general counsel, Toyota Motor Sales, U.S.A. "Immediately after this inquiry was launched in 2010, Toyota began cooperating fully with the Attorneys General and implementing ‘customer-first’ initiatives to address their concerns and those of our customers."

Toyota also agreed to continue other customer-focused initiatives, including its rapid-response service teams, its expanded network of product quality field offices across the U.S., and a range of customer care amenities for owners of vehicles subject to certain recalls. 

Other actions

In December 2012, the National Highway Traffic Safety Administration (NHTSA) fined Toyota  $17.35 million -- the maximum fine allowable under the law -- claiming the automaker failed to report a safety defect to the federal government in a timely manner. It's the single highest civil penalty amount ever paid to NHTSA for violations stemming from a recall.

Also in December, Toyota agreed to pay more than $1 billion to settle lawsuits growing out of unintended acceleration incidents. About 16 million owners of Toyota, Lexus and Scion vehicles are eligible for payments and safety updates to their cars.

Toyota recalled millions of Toyota and Lexus vehicles to replace accelerator pedals that could get trapped in floor mats or carpeting. 

A 10-month investigation by NASA engineers determined that electronic flaws were not to blame for the unintended acceleration incidents.

Toyota is closing yet another chapter in its long unintended-acceleration saga, agreeing to pay $29 million to 29 states and American Samoa to settle dispu...

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Toyota recalls some Corolla, Lexus IS models

Toyota is conducting two separate safety recalls involving about 752,000 Corolla and Corolla Matrix vehicles and 270,000 Lexus IS vehicles.

In the 2003-2004 Corolla and Corolla Matrix, the airbag control module may deploy inadvertently. The seat belt pretensioners could also malfunction.

The second safety recall involves the front wipers on certain 2006-2012  Lexus IS vehicles where the wiper arm nut might not be sufficiently tight. Under certain circumstances, one or both of the wipers could become inoperative.

Owners of vehicles covered by these safety recalls will receive an owner notification letter via first class mail in the near future.  Any authorized Toyota or Lexus dealer will perform this recall at no charge to the vehicle owner.

Detailed information is available to customers at www.toyota.com/recall and the Toyota Customer Experience Center at 1-800-331-4331 or www.lexus.com/recall and Lexus Customer Satisfaction (1 800-255-3987).

Toyota is conducting two separate safety recalls involving about 752,000 Corolla and Corolla Matrix vehicles and 270,000 Lexus IS vehicles. In the 200...

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Senator Questions Whether Toyota Acceleration Problem is Really Solved

A federal investigation into reports of unintended acceleration in Toyota vehicles "may have been too narrow," an influential U.S. Senator is suggesting.

Sen. Charles Grassley (R-Iowa) says that information his office has received from whistle-blowers indicates that a probe by NASA and federal highway safety officials may not have uncovered the real culprit in the incidents, which led to a massive recall of Toyota and Lexus vehicles.

The joint probe by NASA and the National Highway Traffic Safety Administration (NHTSA) concluded that Toyota's electronic throttle control system was not to blame for the incidents, which included numerous accidents, some of them fatal.

In August 2009, a California highway patrolman and his family were killed in their runaway Lexus ES 350 on a San Diego freeway. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

The Los Angeles Times reports that Grassley has written to NHTSA Administrator David Strickland, asking for detailed information about the investigation -- specifically whether vehicles were tested for the presence of an electronic phenomenon known as "tin whiskers" that could have been the cause of unintended acceleration.

In February 2011, Transportation Secretary Ray LaHood announced with great fanfare that the joint investigation by NHTSA and NASA engineers had found no evidence the automaker's electronic throttle system played a part in incidents of unintended acceleration.

"There is no electronic-based cause for unintended high-speed acceleration in Toyotas," LaHood said.

Instead, the agencies said the acceleration problems were most likely mechanical in nature. They blamed floor mats that could jam the gas pedal and sticky accelerator pedals.

Tin whiskers

The NASA engineers did consider the tin whiskers phenomenon but concluded it did not play a role in the incidents.

The term is used to describe small crystalline "whiskers" that sometimes grow from electroplated tin. Under certain conditions, the whiskers could conceivably create a short circuit that "could theortetically lead" to unintended acceleration, Grassley said in his letter to LaHood.

The Times, however,  quoted a Toyota spokesman as saying, "No one has ever found a single real-world example of tin whiskers causing an unintended acceleration event."

NHTSA said the agency is reviewing Grassley's letter.

Huge recalls

Toyota has recalled more than 18 million vehicles since 2009. Five million of those recalls were to fix floor mat problems and four million were to fix gas pedals that were prone to stick.

Toyota faces hundreds of lawsuits filed on behalf of victims of accidents blamed on unintended acceleration. It has already paid $48 million in fines in three separate cases and faces potential liabilities of $10 billion or more in the cases that are still pending.

While the 2011 report exonerated Toyota's electronic throttle system, it did not directly examine the prevalence of pedals that became trapped in place by floor mats or pedals that stuck in the open position.

However, the report said that most of the incidents NASA and DOT engineers examined occurred at low speed and appeared to be caused by driver error, with the driver inadvertently stepping on the gas rather than the brake, or in some bases depressing both pedals at once.

The few high-speed incidents that have been documented were likely caused by the floor mat jamming the accelerator pedal into the wide-open position, the investigators said, basically blaming driver error for the problem.


A federal investigation into reports of unintended acceleration in Toyota vehicles "may have been too narrow," an influential U.S. Senator is suggesting....

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Toyota Recalling Some 2011 Lexus Models

Toyota Motor North America is recalling as many as 154,036 2010 Lexus RX350 and RX450h vehicles, manufactured from November 28, 2008, through September 1, 2010. 

The accelerator pedal can get stuck in the wide-open position due to its being trapped by an unsecured or incompatible driver's floor mat, resulting in very high vehicle speeds that make it difficult to stop the vehicle, which could cause a crash, serious injury or death. 

 Lexus will notify owners of affected vehicles and dealers will modify or replace the accelerator pedal and replace any Lexus driver's floor mat not specified for the vehicle. Lexus will begin notifying owners in early august 2012. 

Owners may contact Lexus at 1-800-255-3987 and may also contact the National Highway Traffic Safety Administration's vehicle safety hotline at 1-888-327-4236 (TTY 1-800-424-9153).

Accelerator pedal problem prompts Lexus recall...

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Consumers Fume as Their Toyotas Burn

You wouldn't expect your car door to catch fire but that's apparently what's been happening on some 2007 through 2009 Toyotas, according to federal safety regulators.

The National Highway Traffic Safety Administration (NHTSA) said it has received 32 reports of electrical fires or burned switches from fires that started in the driver's side door -- specifically in the power-window switch.

Some of the fires have been serious and have destroyed the entire car, although there is so far only one report of personal injury, which occurred when a passenger in a 2007 Camry tried to extinguish a door fire.

In that case, which occurred on Dec. 26, 2011, the consumer reported that she was driving normally with three passengers in her Camry when black smoke suddenly filled the car.

"The flames caught the left side of my arm and started to burn my coat," she reported to NHTSA. "After exiting, the flames quickly increased and began shooting into the air untrollably. My husband was able to retrieve a piece of clothing from the trunk of the car and used it to put out the fire while sustaining a burn on his hand." 

The investigation centers on several models -- the 2007-2009 Camry, Camry Hybrid, RAV4, Yaris and the 2008 Highlander Hybrid. About 1.4 million vehicles have the switches that are implicated in the fires.

NHTSA said it is now doing an engineering analysis of the problem. That's a key step in deciding whether a recall will be issued.

Toyota refuses to help

Perhaps most striking about the 32 NHTSA reports examined by ConsumerAffairs is the response many of the consumers received from Toyota's headquarters and its dealers: many reported getting no help at all and two said the dealers had laughed at their issues. 

In one case, a Toyota RAV4 caught fire while parked and unattended, NHTSA's case file indicated. The owner of the RAV4 said she had spoken previously with Toyota of Braintree, Mass., about problems with the power windows. After her car burned to the ground, she said she was offered $13,000, which was not enough for her to replace her paid-off car without taking out a loan. She said she contacted Toyota headquarters, which refused to help her in any way.

One Camry owner said that after his door caught fire, he quickly extinguished it and took the car to Ventura Toyota, which charged him $437.36 in parts and $57.50 in labor to replace the switch assembly.

An Atlanta-area woman said that she and her children narrowly escaped injury when their car caught fire and filled with smoke, forcing them to run accross a busy intersection to safety. She said her Toyota dealer "actually made jokes about us being 'in a fire'" and ignored her request that they save the burned parts for examination by her insurance company. Although her car smelled of smoke for months after the incident, she said the Toyota dealer refused to detail the car or replace any of the smoke-damaged interior.

Another consumer reported that he was cleaning his car with the ignition on so that he could listen to the radio when the door began smoking. He extinguished the fire before it could spread but had to pay $422 to replace the master switch assembly. Toyota refused to offer any assistance, he said.

A Toyota Camry owner said that after his door caught fire, the Toyota dealer refused to offer any assistance because his car was out of warranty and claimed that "the fire was the first of that kind they have heard of." 

Infamous for recalls

Toyota became infamous for being slow to recognize and respond to consumers' reports of problems with unintended acceleration a few years ago. The problem was eventually traced to ill-fitting floor mats and sticky accelerator pedals, forcing Toyota to recall more than nine million vehicles worldwide. The recall hurt the company's sales and is blamed for reducing its share of the U.S. market.  

You wouldn't expect your car door to catch fire but that's apparently what's been happening on some 2007 through 2009 Toyotas, according to federal safety...

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2013 Lexus GS350 Recalled

Toyota is recalling about 660 Lexus GS350 vehicles from the 2013 model year. 

The company said the electronic steering control unit may malfunction, causing the steering wheel to becoe off-center when the car is started with the steering wheel turned.

This could cause the car to go in an unexpected direction.

Toyota will notify owners and Lexus dealers will update the softeare free of charge. Customers may contact Toyota at 1-800-331-4331.

Vehicle Make / Model:Model Year(s):
     LEXUS / GS3502013
Manufacturer: TOYOTA MOTOR CORPORATIONMfr's Report Date: MAY 16, 2012
NHTSA CAMPAIGN ID Number: 12V221000NHTSA Action Number:N/A

Toyota is recalling about 660 Lexus GS350 vehicles from the 2013 model year. The company said the electronic steering control unit may malfunction, ...

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Study: Hybrid Owners Not Likely to Buy Another Hybrid

With sky-high gasoline prices, carmakers are turning out more hybrid vehicles. But who's buying them? An automotive research firm suggests it's mostly first-time buyers.

While the incentives to drive a gas-stingy car have never been greater, Polk, an automotive research firm, says only 35 percent of hybrid owners chose to purchase a hybrid again when returning to market in 2011. Toyota Prius owners tend to be the exception, more often replacing their old Prius with a new one.

If repurchase behavior among the high-volume audience of Prius owners isn’t factored in, hybrid loyalty drops to under 25 percent.

Satisfied with the brand, not necessarily the car

But just because a consumer doesn't buy another hybrid, that doesn't mean they are disillusioned with the car brand itself. The Polk researchers found they appear to maintain brand loyalty when returning to the new car market.

For example, in 2011, 60 percent of Toyota hybrid owners returned to the market to purchase another Toyota, according to Polk, while 41 percent of them purchased another hybrid from any brand. In the case of Honda hybrid owners, more than 52 percent of them stayed with the Honda brand, while just under 20 percent of this same owner group bought another hybrid vehicle from any brand.

The findings suggest that not all drivers are sold on a hybrid after driving one for a few years. But that doesn't mean offering a hybrid is bad news for the car company.

Hybrids are profitable

"Having a hybrid in the product lineup can certainly give a brand a competitive edge when it comes to attracting new customers," said Brad Smith, director of Polk's Loyalty Management Practice. "The repurchase rates of hybrid vehicles are an indication that consumers are continuing to seek alternative solutions to high fuel prices."

Online cross-shopping data from Edmunds.com shows consumers are doing their due diligence to compare hybrids with similar gasoline-powered vehicles. As an example, the Honda Civic is the second most cross-shopped vehicle among both Toyota Prius and Honda Insight shoppers.

Hybrid vehicles represent just 2.4 percent of the overall new vehicle market in the U.S., according to Polk, down from a high of 2.9 percent in 2008. And Polk researchers don't see it as what consumers are really looking for when it comes to selecting their vehicle.

"The lineup of alternate drive vehicles and their premium price points just aren't appealing enough to consumers to give the segment the momentum it once anticipated, especially given the growing strength of fuel economy among compact and midsize competitors," said Lacey Plache, Edmunds.com chief economist. "For EVs and PHEVs in particular, certain obstacles -- including consumer unease with unfamiliar technology and the lack of an adequate recharging infrastructure -- will need to be overcome before sales increase."

Research Suggests Hybrids Not Really Catching On...

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U.S. Becoming an Exporter of Toyotas

The line between American cars and imports has been hazy for years, and the latest announcement from Toyota makes it even more so.

Toyota today announced plans to export U.S.-assembled Camry sedans to South Korea. Initial forecasts are that about 6,000 Camrys will be exported annually.

The Camrys will be produced at Toyota’s manufacturing plant in Georgetown, Ky.  The plant is Toyota’s largest manufacturing facility outside of Japan, employing nearly 7,000 workers directly and creating nearly 20,000 additional jobs with vendors and suppliers in Kentucky and other states.

“We are pleased with the reaction that the redesigned Camry is receiving from our customers, and the sales success it is having in the U.S. and overseas,” said Yoshimi Inaba, president and COO of Toyota Motor North America, Inc.  “The export of thousands of Camry vehicles to South Korea is an important development that builds on the great work of our talented U.S. team members as well as our extensive investments across North America."

The Toyota Camry has been the top-selling car in America for 13 of the past 14 years and a best-selling vehicle around the world. This is the first time the U.S.-assembled Camry will be exported outside of North America.  The vehicles are scheduled to arrive in South Korea beginning in January.

Since 1988 

Toyota began exporting U.S.-assembled vehicles in 1988. The  exports increased 30% in calendar year 2010 to approximately 100,000 units. Toyota now exports U.S.-assembled vehicles to 19 countries around the world.  The company began exporting Indiana-made Sienna minivans to South Korea last month.

Other exports include the Kentucky-produced Avalon sedan, the Indiana-produced Sequoia SUV and the Texas-produced Tacoma and Tundra pick-up trucks.

The Toyota Camry has been the best-selling car in America for nine years running and 13 of the last 14 years. Since it was introduced in 1983, more than 8.5 million vehicles have been sold in the U.S. and 15 million worldwide. For the past three years, the Camry has also been named the “Most American Car” in Cars.com’s annual American Made Index. 

The line between American cars and imports has been hazy for years, and the latest announcement from Toyota makes it even more so.Toyota today announced ...

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Toyota Recalls 420,000 Cars To Deal With Steering Issue

Toyota says it is recalling 420,000 vehicles solid in the U.S. because of potential problems in the steering.

The carmaker said the recall includes certain models of the 2004 Avalon; the 2004 and 2005 Camry, Highlander, Sienna, and Solar and the 2006 Highlander HV. Some Lexus models - the 2004 and 2005 ES330 and RX330 and the 2006 RX400h – are also included in the recall.

Toyota says the issue involves the misalignment of the outer and inner rings of the crankshaft pully. If not corrected, the driver could lose the use of power steering.

Toyota has ordered recalls in the past to deal with steering problems. In 2006 the company recalled 2003 to 2005 Prius models to repair a flaw that could cause drivers to lose control of steering. Then last year Toyota recalled approximately 373,000 2000-2004 Model Year Toyota Avalons sold in the United States because the vehicle's steering lock bar could break under certain conditions.

Despite the recalls, at least one Prius driver is still having problems.

“We own a 2005 Toyota Prius,” Ray, of Denver, Colo., told ConsumerAffairs.com in September. “Recently, the steering made a grinding sound and then broke completely, leaving the car utterly uncontrollable. Luckily, no one was hurt in the failure, this time. We checked and found that Toyota had issued a recall for this exact failure, but they claim they had already repaired this car in 2006. Obviously not.”

Ray reports the repair bill topped $2,300, as the air bag sensors were damaged when the steering sheared off in his wife's hands.

Toyota will not be sending out formal notifications in this latest recall until January, but the company said owners should make earlier appointments if the hear abnormal noises coming from their vehicles' steering columns.

Toyota is recalling vehicles to fix a steering flaw...

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Toyota, Lexus Models Recalled to Fix Steering Problem

Toyota is recalling 550,000 vehicles worldwide after discovering a potential flaw that may suddenly affect steering.

The company said 283,200 Toyota and 137,000 Lexus vehicles are being recalled to replace the crankshaft pulley on the V6 engine.

There is a possibility that the outer ring of the crankshaft pulley may become misaligned with the inner ring, causing noise and/or illumination of the discharge warning light. If this condition is not corrected, the belt for the power steering pump may become detached from the pulley and the driver may notice a sudden increase in steering effort.

There have been no reports of accidents or injuries.

The vehicles involved are certain:

  • 2004 Avalon
  • 2004 and 2005 Camry, Highlander, Sienna, and Solara
  • 2006 Highlander HV
  • 2004 and 2005 ES330 and RX330
  • And 2006 RX400h

No other Toyota or Lexus vehicles or these Toyota models with 4-cylinder engines are involved. 

Toyota is currently working on obtaining the necessary replacement parts. Once the replacement parts have been produced in sufficient quantities, Toyota will send an owner notification by first class mail advising owners to make an appointment with an authorized Toyota or Lexus dealer to have the crankshaft pulley inspected and if necessary, replaced at no charge. The owner notifications will be mailed by first class mail beginning in January, 2012. 

In the meantime, if an abnormal noise is heard coming from the engine compartment, the owner is asked to make an appointment with any Toyota or Lexus dealer to have the vehicle inspected for this condition. 

Detailed information and answers to questions are available to customers at www.toyota.com/recall and the Toyota Customer Experience Center (1 800-331-4331) or www.lexus.com/recall and Lexus Customer Satisfaction (1 800-255-3987). 


About 80 percent of the vehicles are in the U.S., Amiko Tomita, a spokeswoman for the automaker said today.

Toyota recalled the vehicles to replace the crankshaft pulley on the V6 engine, Tomita said. No accidents have been reported, she said.

"If this condition is not corrected, the belt for the power steering pump may become detached from the pulley and the driver may notice a sudden increase in steering effort," Toyota said in a statement.

The vehicles being recalled are the 2004 Avalon, the 2004 and 2005 Camry and 2006 Highlander HV. Within the Lexus brand, the 2004 and 2005 ES330, the RX330 and the 2006 RX400h are being recalled, according to the statement.

Toyota recalled millions of U.S. vehicles last year and in 2009, mostly for defects related to unintended acceleration, and paid a record $48.8 million in fines because of the way some of the recalls were conducted.

The recalls caused the company to briefly halt sales of some models in 2010 and contributed to its 0.4 percent U.S. sales decrease last year, the only such decline among large automakers.

The carmaker recalled 1.7 million Toyota and Lexus vehicles in January for defects in fuel pipes and pumps, pressure sensors and spare tire carriers. It called back 2.17 million in February for carpet and floor-mat flaws that could jam gas pedals.



Read more: http://www.autonews.com/apps/pbcs.dll/article?AID=/20111109/COPY01/311099837/1292#ixzz1dDa0lCt3

Toyota is recalling recalled 550,000 vehicles worldwide after discovering a potential flaw that may suddenly affect steering.The company said 283,200 Toy...

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Toyota Supersizes the Prius

Porsche owners fumed when Porsche A.G. began churning out the big Cayenne SUV. Heresy, they harrumphed. Now, of course, the Cayenne is Porsche's biggest seller in the United States, followed by the equally gargantuan Panamera four-door sedan.

Since Prius is to greenies as Porsche is to those locked perennially in mid-life crisis mode, might we expect a similar reaction to the introduction of the Prius V, a tall hybrid hatchback with more cargo space than most crossovers and compact SUVs?

The V adds about 230 pounds of weight as well as six inches of length and three inches of height to the diminutive dimensions of the original, and that equates to a fuel economy loss of about 16 percent, for an overall 42 mpg rating.

That still puts it well ahead of nearly any of its gas-powered competitors, which would have to strain some to hit 30 mpg. Despite the bigger bulk, Toyota promises the V will display acceleration equal to a standard Prius.

The "V?" It stands for "versalitility," Toyota tells us.

The Prius brings leading-edge hybrid technology to customers who need more room and provides more cargo space than 80 percent of all small SUVs,” said Toyota Division Group Vice President and General Manager Bob Carter. “And because it’s a Prius, it produces 66 percent fewer smog-forming emissions than the average new vehicle and will have the best mileage ratings of any SUV, crossover, or wagon sold in America. We think that’s a win-win for everybody.”

Of course, it comes with an AM/FM/CD audio system with Bluetooth, USB and iPod connectivity. It will also feature the optional EnTune "telematics" system, which means it can connect to Bing, pandora, OpenTable and so forth, just in case the driving gets too dull.

Speaking of sound, the Prius V automatically generates what Toyota calls a "low whirring noise" at around-town speeds, alerting pedestrians and wandering hounds to its approach.

If that's not enough, the car features what Toyota calls "anti-porpoise" technology. It is said to modulate the throttle to keep the car from undulating over those pesky freeway expansion joints. Reviews who've driven the car give it overall high marks but warn that the extra height and a 60-40 front-to-rear weight balance make it ill-suited to any funny stuff in the curves.

The Prius V is expected to make its debut in American showrooms this fall.

Toyota Supersizes the Prius Prius V is a tall hybrid wagon with lots of cargo room...

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Panel: Toyota Hasn't Done Enough to Address Safety Issues

A panel of experts appointed by Toyota says the automaker hasn't done enough to address the safety problems that have plagued the company and its customers.

The panel headed by former U.S. Transportation Secretary Rodney Slater said the recalls of more than 10 million vehicles since 2009 were largely attributable to Toyota's centralized decision-making process and the company "skepticism and defensiveness" towards consumers, Automotive News reported.

But the panel said it is optimistic about Toyota's future, noting that a federal investigation found no electronic causes for instances of unintended acceleration and crediting the company with being "eager to implement positive changes."

In its 60-page report, the panel said Toyota still needs to give local managers more authority. The company has said it will establish regional advisory committees for North America, Europe and Asia, but the panel said it doubts that will be adequate.

"Toyota needs to continue to adjust its balance between global and local control, giving weight to local control in order to improve its communications and speed in responding to qualify and safety issues," the panel said.

Toyota paid nearly $50 million in fines in the U.S. last year and millions more conducting recalls and fighting lawsuits, most of them related to alleged incidents of unintended acceleration.

Some critics have claimed that Toyota's electronic acceleration system is to blame for the incidents but federal investigators found no evidence to support that. Instead, misplaced floor mats and other mechanical causes were blamed for most of the incidents in which a cause could be found.

Safety Panel Finds Toyota Hasn't Done Enough to Address Safety Issues. But panel says company has made a good start ...

More Toyota, Lexus Models Recalled

Toyota is recalling 2.17 million Toyota and Lexus vehicles in the United States to inspect and, if necessary, replace accelerator pedals that may get trapped in floor mats or carpeting. Toyota conducted a massive recall in 2009 to address the same problem.

Toyota said 20,000 2006 and early 2007 Lexus GS 300 and GS 350 all-wheel-drive sedans will be recalled to modify the shape of the plastic pad embedded in the driver's side floor carpet. Owners of the affected vehicles will be notified in early March.

If the floor carpet around the accelerator pedal is not properly replaced after service, Toyota said there is a possibility that the plastic pad embedded into the floor carpet may interfere with operation of the accelerator pedal.

If this occurs, the accelerator pedal may become temporarily stuck in a partially depressed position rather than returning to the idle position. Toyota said it recently received two complaints about the problem.

In addition, Toyota is recalling 372,000 2004 through 2006 and early 2007 Lexus RX 330, RX 350, and RX 400h units, and about 397,000 Toyota Highlander and Highlander HV vehicles sold from the 2004 through 2006 model years to replace the driver's side floor carpet cover and its two retention clips.

The Japanese automaker has now recalled a total of 19.2 million Toyota and Lexus vehicles worldwide and more than 13.7 million in the United States to address safety problems since the fall of 2009.

More Toyota, Lexus Models Recalled. Accelerator pedal may become trapped by carpet or floor mat....

Toyota Recalls 2.17 Million More Cars to Fix Acceleration Problems

It was just a few weeks ago that federal safety regulators found that Toyota's unintended acceleration incidents were not caused by the automaker's electronic system. But that doesn't mean there haven't been any incidents.

Now Toyota is recalling 2.17 million Toyota and Lexus vehicles in the United States to inspect and, if necessary, replace accelerator pedals that may get trapped in floor mats or carpeting. Toyota conducted a massive recall in 2009 to address the same problem.

A 10-month investigation by NASA engineers determined that electronic flaws were not to blame for widespread consumer complaints of unintended acceleration in Toyota and Lexus models, the U.S. Department of Transportation said this month.

The Japanese automaker has now recalled a total of 19.2 million Toyota and Lexus vehicles worldwide and more than 13.7 million in the United States to address safety problems since the fall of 2009.

Toyota said 20,000 2006 and early 2007 Lexus GS 300 and GS 350 all-wheel-drive sedans will be recalled to modify the shape of the plastic pad embedded in the driver's side floor carpet. Owners of the affected vehicles will be notified in early March.

If the floor carpet around the accelerator pedal is not properly replaced after service, Toyota said there is a possibility that the plastic pad embedded into the floor carpet may interfere with operation of the accelerator pedal.

If this occurs, the accelerator pedal may become temporarily stuck in a partially depressed position rather than returning to the idle position. Toyota said it recently received two complaints about the problem.

In addition, Toyota is recalling 372,000 2004 through 2006 and early 2007 Lexus RX 330, RX 350, and RX 400h units, and about 397,000 Toyota Highlander and Highlander HV vehicles sold from the 2004 through 2006 model years to replace the driver's side floor carpet cover and its two retention clips.

Not electronic

U.S. Transportation Secretary Ray LaHood said on Feb. 8 that federal investigators had found no evidence the automaker's electronic throttle system played a part in incidents of unintended acceleration.

The National Highway Traffic Safety Administration launched the study ten months ago and called on NASA engineers to help determine whether cases of unintended acceleration in Toyota and Lexus models were caused by any cause other than sticky gas pedals and floor mats that trapped the gas pedals.

“We enlisted the best and brightest engineers to study Toyota’s electronics system, and the verdict is in. There is no electronic-based cause for unintended, high-speed acceleration in Toyotas.” LaHood said.

Toyota Recalls 2.17 Million More Cars to Fix Acceleration Problems. Accelerator pedal can be trapped by carpeting or floor mat....

Feds Find No Defect in Toyota Electronics

Toyota won a major victory today as U.S. Transportation Secretary Ray LaHood said federal investigators had found no evidence the automaker's electronic throttle system played a part in incidents of unintended acceleration.

"There is no electronic-based cause for unintended high-speed acceleration in Toyotas," LaHood said in a statement issued to news organizations.

The National Highway Traffic Safety Administration launched the study ten months ago and called on NASA engineers to help determine whether cases of unintended acceleration in Toyota and Lexus models were caused by any cause other than sticky gas pedals and floor mats that trapped the gas pedals.

We enlisted the best and brightest engineers to study Toyota’s electronics system, and the verdict is in. There is no electronic-based cause for unintended, high-speed acceleration in Toyotas.” LaHood said, according to the Los Angeles Times.

The finding is a major victory for Toyota, which has recalled more than 18 million vehicles since 2009. Five million of those recalls were to fix floor mat problems and four million were to fix gas pedals that were prone to stick.

Toyota faces hundreds of lawsuits filed on behalf of victims of accidents blamed on unintended acceleration. It has already paid $48 million in fines in three separate cases and faces potential liabilities of $10 billion or more in the cases that are still pending.

Human error

While the report exonerated Toyota's electronic throttle system, it did not directly examine the prevalence of pedals that became trapped in place by floor mats or pedals that stuck in the open position.

However, the report said that most of the incidents NASA and DOT engineers examined occurred at low speed and appeared to be caused by driver error, with the driver inadvertently stepping on the gas rather than the brake, or in some bases depressing both pedals at once.

The few high-speed incidents that have been documented were likely caused by the floor mat jamming the accelerator pedal into the wide-open position, investigators said.

Feds Find No Defect in Toyota Electronics. "No electronic-based cause” for unintended acceleration in Toyotas...

Judge Refuses to Dismiss Suits Against Toyota, Charging Brake Defects

A federal judge in Santa Ana, Calif., has refused to dismiss about a dozen cases charging that Toyota failed to inform consumers about a defect in the antilock braking systems of certain Prius and Lexus models.

U.S. District Judge Cormac Carney ruled that the plaintiffs had established enough evidence to proceed under California's Unfair Competition Law and Consumers Legal Remedies Act as well as the implied warranty laws of various states.

The case was filed last February after Toyota recalled 150,000 Priuses and Lexus HS-250h models from the 2010 model year because of a defect in their antilock braking systems.

The suits claim that Toyota refused to repair the alleged defect. Furthermore, they say, Toyota knew about the alleged defect as early as 2004.

The claims were brought on behalf of consumers who bought or leased a 2004 to 2009 Prius, 2006 to 2010 Highland Hybrid, 2006 through 2008 Lexus RX 400h, or 2010 Lexus RX 450h. The suits allege that the antilock braking systems do not engage properly, causing drivers to take longer to stop.

The results included accidents that cost plaintiffs "several thousand dollars worth of damage to their cars and other's cars," according to Carney's order.

At the time of the Feb. 9, 2010, recall, ConsumerAffairs.com reported that, although the recall was limited to 2010 models, owners of Priuses from other model years had reported similar problems.

“From day one I have noticed the brakes do not work properly,” Lisa of South Salt lake, Utah, said. “At first I thought it was just a terrible car for rain or snow but it was having problems in the slightest rain shower.

“Now that I'm aware of the brakes slipping I've noticed it's every day, the roads will be perfectly dry, I have brand new tires, the brake pads just barely checked at the dealer, but if I hit a bump I have no brakes,” she said.

Toyota said it would update software in the vehicles' anti-lock brake system. The ABS, in normal operation, engages and disengages rapidly as the control system senses and reacts to tire slippage.

The brake problem recall came on top of the highly-publicized “sudden acceleration” recall that prompted Toyota to not only recall eight popular models of its cars, but to temporarily suspend their sale in the U.S.

Responding to Judge Carney's ruling, Toyota spokesman Brian Lyons said: "We are confident Plaintiffs will be unable to introduce evidence that actually proves the allegations in their complaint that the Court relied on in denying Toyota's motion."
Sudden acceleration

Another case in the Santa Ana court involves more than 200 claims associated with unintended acceleration. On Nov. 19, U.S. District Judge James Selna refused to dismiss economic damages claims brought by consumers against Toyota and, on Dec. 8, refused to dismiss claims that the alleged defect caused injuries or death.

Judge Refuses to Dismiss Suits Against Toyota, Charging Brake Defects. Toyota Prius, Lexus HS 250h models says Toyota knew of defect as early as 2004....

Toyota To Pony Up Millions Recall Probes

Toyota Motor Corporation has agreed to pay an additional $32.425 million in civil penalties as the result of two separate government investigations into its handling of auto recalls.

The automaker will pay the maximum fines allowable under the law -- $16.375 million in one case and $16.050 million in the other -- in response to the Transportation Department's (DOT) assertion that it failed to comply with the requirements of the National Traffic and Motor Vehicle Safety Act for reporting safety defects to the National Highway Traffic Safety Administration (NHTSA).

"Safety is our top priority and we take our responsibility to protect consumers seriously," said Transportation Secretary Ray LaHood. "I am pleased that Toyota agreed to pay the maximum possible penalty and I expect Toyota to work cooperatively in the future to ensure consumers' safety."

Accelerator probe

The first investigation resulted in a $16.375 million fine and involved Toyota's recall of nearly five million vehicles with accelerator pedals that can become entrapped by floor mats. As its initial remedy, Toyota recalled 55,000 all-weather floor mats on September 26, 2007.

In August 2009, a fatal crash in Santee, California, occurred as the result of pedal entrapment in a loaner Lexus equipped with an all-weather floor mat intended for another Lexus model. After the fatal crash, NHTSA reviewed crash evidence and other data, and found that removing floor mats was insufficient and that there was a need to redesign the accelerator pedal.

At NHTSA's urging, Toyota then conducted a recall for 3.8 million Toyota and Lexus vehicles for floor mat entrapment on October 5, 2009. The October recall was expanded on January 27, 2010, to include another 1.1 million vehicles.

In February 2010, NHTSA launched an investigation to determine when Toyota first learned of the pedal entrapment defect and whether the company notified NHTSA in a timely manner. Federal law requires all auto manufacturers to notify NHTSA within five business days of determining that a safety defect exists and to promptly conduct a recall.

NHTSA's investigation led the agency to believe that Toyota had not fulfilled its obligation to report a known safety defect within five days, as is required under the law.

The defects involving pedal entrapment by floor mats and "sticking" accelerator pedals are currently the only two known causes of unintended acceleration in Toyota vehicles, although NHTSA continues to explore other possible causes.

The agency has enlisted the expertise of researchers and engineers from the prestigious National Academy of Sciences and NASA for a pair of studies that seek to get to the bottom of unintended acceleration.

Steering control probe

The second investigation resulted in a $16.050 million fine. In that case, NHTSA investigated whether Toyota properly notified the agency of a safety defect in several Toyota models that could result in the loss of steering control. In 2004, Toyota conducted a recall in Japan for Hilux trucks with steering relay rods prone to fatigue cracking and breaking, causing the vehicle to lose steering control.

At that time, Toyota informed NHTSA that the safety defect was isolated to vehicles in Japan and that the company had not received similar field information within the United States. In 2005, however, Toyota informed NHTSA that the steering relay rod defect was present in several models sold in the U.S. and conducted a recall for nearly one million vehicles.

Then, in May 2010, NHTSA was alerted to additional information, including complaints from U.S. consumers, that Toyota had not disclosed when it initially notified NHTSA that a U.S. recall was unnecessary.

"Automakers are required to report any safety defects to NHTSA swiftly, and we expect them to do so," said NHTSA Administrator David Strickland. "NHTSA acknowledges Toyota's efforts to make improvements to its safety culture, and our agency will continue to hold all automakers accountable for defects to protect consumers' safety."

Payments

Toyota will pay the maximum in civil penalties for each of the two violations stemming from the pedal entrapment and steering relay rod recalls. The maximum civil penalty established under the National Traffic and Motor Vehicle Safety Act is adjusted for inflation, and was set at $16.050 million at the time of the steering relay rod recall in 2005.

In April, Toyota agreed to pay the maximum penalty of $16.375 million in response to the Department's assertion that it failed to notify NHTSA within five days of learning of the "sticky pedal" defect. That brings the total civil penalties assessed for Toyota in 2010 to $48.8 million. The fines will be paid into the Treasury Department's General Fund.

Toyota To Pony Up Millions Recall Probes Automaker will pay $32.425 million in civil penalties ...

Toyota Repairing 650,000 Prius Models For Overheating

A faulty coolant pump that causes an overheating problem has triggered a recall of about 650,000 Toyota Prius models, most of them sold in the U.S.

The repairs cover the 2004 to 2007 model years. The flaw can cause the car to overheat and, ultimately lose power. Toyota said there are no safety issues involved in the action. It says it has received o reports of any accidents for injuries from the problem.

As part of the repair, Toyota will replace the coolant pumps in affected vehicles. The pump design allows air bubbles to enter the system, with the result that the flow of coolant is slowed. With less coolant getting to vital engine parts, the systems begin to overheat.

The first indication that something is amiss is a dashboard warning light. Left unattended, Toyota said the engine will begin to reduce power to protect itself.

Owners of affected models should expect to begin hearing from Toyota throughout December. They will be instructed where to take their cars for the needed repairs.

Toyota said it would cover the cost of the repairs, with includes the new pump and more than $100 in labor.

Toyota said it is recalling 650,000 Toyota Prius models to replace a coolant pump that can cause the cars to overheat....

Toyota Bought Back Defective Vehicles, Lawsuit Says

Explosive new claims in an ongoing class action lawsuit concerning the Toyota unintended acceleration saga threaten to land a new blow on the beleaguered automaker and raise new questions about its safety record -- and its integrity.

In court papers filed this week, the plaintiffs claim that Toyota secretly bought back cars from consumers who complained about unintended acceleration, then made them sign non-disclosure agreements to prevent the practice from becoming public. The consumers were also allegedly barred from filing suit against Toyota.

Once the cars were back in Toyota's hands, its technicians successfully replicated the acceleration defect, but failed to inform federal investigators, the plaintiffs say.

The claims come in an amended consolidated complaint filed in the mega-suit being heard in federal court in California. The action consists of over 100 federal suits that were consolidated in April and are now being treated as a single proceeding.

Perhaps unsurprisingly, given the number of suits and issues involved, the amended complaint -- filed Wednesday -- is over 700 pages long, not including hundreds of additional pages of attached exhibits.

Toyota "tried to cover it up": plaintiffs

By way of example, the lawsuit cites a July 2009 incident at an unnamed Toyota dealership. A service manager at the dealership says that a Toyota Tacoma pickup accelerated from 71 to 95 miles per hour even though his foot was off the pedal, according to an account in The Los Angeles Times.

Toyota "knew it had a problem, but they didn't know the cause of the problem," Steve Berman, the plaintiffs' lead attorney, told the Times. "They maintained their silence and tried to cover it up."

Olivia Alair, a spokeswoman for the National Highway Traffic Safety Administration (NHTSA) told The Detroit Free Press that the agency received the reports from Toyota's dealerships this year "as part of our ongoing investigation of unintended acceleration, but we didn't receive complaints directly from the consumers."

Toyota takes issue with some claims

In a statement, Toyota admitted buying back two cars, but, contrary to the plaintiffs' allegations, claimed that it was not able to replicate the defect in those vehicles.

"As part of our commitment to investigate acceleration concerns, we have voluntarily repurchased other vehicles," company spokesman Brian Lyons said. "The repurchase was not mandatory or directed through an arbitration or court process."

Lyons also said that affected consumers were required to sign a "settlement agreement," relieving Toyota of liability, but that no requirements were made with regard to confidentiality.

The allegations are the latest in a long line of seemingly damning claims about the epic disaster. Lawyers for the plaintiffs have also claimed that Toyota knew of the defect as far back as 2003, and called it "extremely dangerous." And in January, a Toyota executive reportedly urged the company to "come clean" about the defect, warning that Toyota "was not protecting our customers by keeping this quiet."

Toyota Bought Back Defective Vehicles, Lawsuit Says Consolidated complaint alleges consumers were forced to sign nondisclosure agreements...

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Allstate Insurance Sues Toyota Over Unintended Acceleration Claims

Like a stalled car on a freeway, Toyota is being slammed from all sides in the controversy over unintended acceleration claims. The latest to pile on is Allstate Insurance Co., which has filed suit in Los Angeles Superior Court seeking to recover more than $3 million that the insurer says it paid in claims for accidents linked to sudden acceleration in Toyota vehicles.

News of the latest legal action comes just a day after Toyota issued a statement saying it has examined more than 4,000 vehicles and found no evidence that its electronic throttle control is to blame for the cases of unintended acceleration repoprted by consumers. The company's findings are supported by government tests that have also uncovered no evidence of problems in Toyota's electronics.

But the Allstate suit claims that Toyota waited too long to respond to complaints about unintended acceleration and failed to install a brake override system that automatically releases the accelerator when the brake pedal is pressed.

Allstate charges Toyota "essentially hid the problem" instead of recalling the cars. "This has resulted in numerous claims of instances of property damage and injuries, including in some instances fatalities," the suit says. A Toyota spokesman said the suit's allegations "have no basis."

Toyota already faces several class-action complaints and numerous individual personal injury claims, and it's likely that other insurance companies will follow Allstate in seeking compensation from the Japanese automaker.

In a conference call with reporters yesterday, a Toyota executive said the company "has not found a single case in which electronics would lead to sudden unintended acceleration." Steve St. Angelo said Toyota has reviewed 4,200 complaints so far.

Drivers, for years, have reported instances in which their car accelerated on its own and failed to stop, even when they applied brakes. In some cases, these reports of sudden acceleration resulted in crashes.

But for the better part of a year government safety investigators have probed the thousands of reports of sudden acceleration in some Toyota vehicles. In a preliminary report to Congress in August, they said they have uncovered no evidence of problems in the vehicles' electronics.

Toyota has insisted from the start that, whatever the reason for these anomalies, they weren't caused by hiccups in the vehicles' sophisticated electronics. The National Highway Traffic Safety Administration (NHTSA), in its preliminary report, said it had reviewed 58 of the more than 3,000 submitted cases, and found no evidence of an electronics flaw.

Toyota yesterday said that complaints of sudden-acceleration incidents have dropped 80 percent since April.

The company also said it has added a "brake-override control" to 84 percent of the Toyota, Lexus and Scion vehicles now on sale in the U.S. and said it intends to be the first manufacturer to affer the safety technology in all of its models. The software is intended to ensure that, even if the accelerator sticks, pressing the brake will cause the accelerator to release.

"Toyota has made significant progress in recent months to help ensure that our customers can have complete confidence in the quality, safety and reliability of their vehicles, and our latest initiatives build on those accomplishments," said St. Angelo, Toyota's chief quality control officer for North America. "Toyota's continuous efforts to strengthen vehicle quality and safety, and to respond swiftly and thoroughly to our customers' concerns, are driven by our core values and will always be a fundamental part of our company. Our goal is to set new, even higher standards for quality assurance and customer responsiveness in both the factory and the market by continuing to put our customers first in everything that we do."

Since September 2009, Toyota has recalled about nine million vehicles to either replace floor mats or alter the design of accelerator pedals. The NHTSA report said investigators found only one case in which a floor mat trapped a gas pedal, pressing it to the floor, and no case in which the gas pedal became stuck.

Allstate Insurance Co. has filed suit in Los Angeles Superior Court seeking to recover more than $3 million that the insurer says it paid in claims....

Toyota Says Tests Find No Evidence Its Electronics Cause Unintended Acceleration

Toyota says it has examined more than 4,000 vehicles and has found no evidence that its electronic throttle control is to blame for the cases of unintended acceleration repoprted by consumers. The company's findings are supported by government tests that have also uncovered no evidence of problems in Toyota's electronics.

In a conference call with reporters, a Toyota executive said the company "has not found a single case in which electronics would lead to sudden unintended acceleration." Steve St. Angelo said Toyota has reviewed 4,200 complaints so far.

Drivers, for years, have reported instances in which their car accelerated on its own and failed to stop, even when they applied brakes. In some cases, these reports of sudden acceleration resulted in crashes.

But for the better part of a year government safety investigators have probed the thousands of reports of sudden acceleration in some Toyota vehicles. In a preliminary report to Congress in August, they said they have uncovered no evidence of problems in the vehicles' electronics.

Toyota has insisted from the start that, whatever the reason for these anomalies, they weren't caused by hiccups in the vehicles' sophisticated electronics. The National Highway Traffic Safety Administration (NHTSA), in its preliminary report, said it had reviewed 58 of the more than 3,000 submitted cases, and found no evidence of an electronics flaw.

Toyota today said that complaints of sudden-acceleration incidents have dropped 80 percent since April.

The company also said it has added a "brake-override control" to 84 percent of the Toyota, Lexus and Scion vehicles now on sale in the U.S. and said it intends to be the first manufacturer to affer the safety technology in all of its models. The software is intended to ensure that, even if the accelerator sticks, pressing the brake will cause the accelerator to release.

"Toyota has made significant progress in recent months to help ensure that our customers can have complete confidence in the quality, safety and reliability of their vehicles, and our latest initiatives build on those accomplishments," said St. Angelo, Toyota's chief quality control officer for North America. "Toyota's continuous efforts to strengthen vehicle quality and safety, and to respond swiftly and thoroughly to our customers' concerns, are driven by our core values and will always be a fundamental part of our company. Our goal is to set new, even higher standards for quality assurance and customer responsiveness in both the factory and the market by continuing to put our customers first in everything that we do."

Since September 2009, Toyota has recalled about nine million vehicles to either replace floor mats or alter the design of accelerator pedals. The NHTSA report said investigators found only one case in which a floor mat trapped a gas pedal, pressing it to the floor, and no case in which the gas pedal became stuck.


Toyota says it has examined more than 4,000 vehicles and has found no evidence that its throttle control is to blame for unintended acceleration....

Preliminary Report Backs Toyota On Sudden Acceleration

For the better part of a year government safety investigators have probed the thousands of reports of sudden acceleration in some Toyota vehicles. In a preliminary report to Congress, they say they have uncovered no evidence of problems in the vehicles' electronics.

Drivers, for years, have reported instances in which their car accelerated on its own and failed to stop, even when they applied brakes. In some cases, these reports of sudden acceleration resulted in crashes.

Toyota has insisted from the start that, whatever the reason for these anomalies, they weren't caused by hiccups in the vehicles' sophisticated electronics. The National Highway Traffic Safety Administration (NHTSA), in its preliminary report, said it had reviewed 58 of the more than 3,000 submitted cases, and found no evidence of an electronics flaw.

Since last September Toyota has recalled about nine million vehicles to either replace floor mats or alter the design of accelerator pedals. The NHTSA report said investigators found only one case in which a floor mat trapped a gas pedal, pressing it to the floor, and no case in which the gas pedal became stuck.

Toyota was quick to embrace the preliminary report, saying it confirms the company's own findings. The carmaker said it had conducted more than 4,000 vehicle inspections in the aftermath of sudden acceleration reports and found no case in which the problem could be attributed to the electronics.

No conclusions

Federal investigators say it is too early to draw any conclusions, but note some of the cases reviewed so far may have been caused by driver error, in which the drivers unknowingly applied pressure to the accelerator, thinking they were pressing on the brakes.

This isn't the first time NHTSA has investigated this problem in Toyotas. After launching an investigation of reports of sudden acceleration in Toyotas during the early 2000s, NHTSA reported in 2004 that it was unable to find a cause for the problem.

At the time, the agency said it analyzed many of the cars involved in the mishaps and found nothing abnormal with the throttle controls. Once again NHTSA pointed to the driver. The agency said sudden surges are sometimes caused by drivers who are unfamiliar with their new vehicles.

Not just Toyota

While Toyotas have figured prominently in reports of sudden acceleration over the years, other models have also been affected.

"My wife pulled our 2004 V8 Jeep Grand Cherokee, into the day care to pick up our toddler and put the gear in park after coming to a stop," Vasanthi, of San Jose, Calif., wrote in March 2009. "The Jeep suddenly accelerated and shot forward, with her foot tightly on the brake, and went over a concrete block, through a fence and into the yard on the other side."

ConsumerAffairs.com has received sudden acceleration complaints over the years from a wide range of makes, including Kia, Jaguar, BMW and Ford. In fact, a December 2009 analysis of NHTSA complaints by Consumer Reports found Ford produced the second largest number of sudden acceleration reports after Toyota.

Preliminary Report Backs Toyota On Sudden Acceleration...

Suit Claims Toyota Knew Of Problems In 2003

Reports of Toyota's problems with sudden acceleration in some of its cars burst into the headlines late last year, but a class action suit claims the carmaker was aware of the problem at least six years earlier.

Lawyers handling a class action lawsuit against the Japanese carmaker say they have found documents showing Toyota was investigating at least one report of unintended acceleration as early as 2003. In a filing in federal court in California, the attorneys cite a 2003 field report a Toyota technician wrote in response to a driver's complaint of unintended acceleration.

In the filing, the lawyers say the technician urged immediate action on the part of the carmaker, calling the problem "extremely dangerous" and expressing the fear that it could start happening more frequently in the future.

By 2004, more than 20,000 drivers had complained to the National Highway Traffic Safety Administration (NHTSA) of sudden acceleration incidents. These cases involved a number of different brands, not just Toyota, and began in the late 1980s.

Terrifying experience

In 2007 ConsumerAffairs.com reported a Washington state consumers' detailed description of an uncontrolled acceleration incident involving her new Toyota Prius.

"As I attempted to merge into heavy traffic," Tina told us, "I accelerated up the on ramp and was attempting to place the car between two vehicles going at a rate of approximately 50 miles per hour. The car lunged forward and would not slow down without repeated pumping of the brakes."

Tina said she left the freeway as soon as she could weave her way through heavy traffic, still unable to disengage the Prius throttle. After turning off the power, she made her way to a Toyota dealer, noting on the way a "foul odor" and a malfunctioning computer display. But the Toyota service department diagnosed the problem with the runaway Prius as nothing more than a carpet jamming the accelerator pedal or driver error.

Floor mats

A month later Toyota and NHTSA agreed that faulty floor mats are the cause of runaway acceleration in the Toyota Prius hybrid as well as several other Toyota vehicles. Toyota then recalled 55,000 floor mats which are used in the 2007/2008 Lexus ES 350 as well as the 2007/2008 Camry.

However, the reports continued for another two years. Last November Toyota said it would replace or reshape accelerator pedals on 3.8 million vehicles in an attempt to deal with an unintended acceleration problem that has resulted in at least one fatal accident. The recall was expanded in January.

Suit Claims Toyota Knew Of Problems In 2003...

Toyota Recalls Avalons To Correct Steering Defect

Toyota says it is recalling approximately 373,000 2000-2004 Model Year Toyota Avalons sold in the United States because the vehicle's steering lock bar could break under certain conditions.

No other Toyota or Lexus vehicles are involved in this recall, the carmaker said.

Toyota says there was improper casting of the steering lock bar, which is a component of the steering interlock system. That defect, it says, creates the possibility that a minute crack may develop on the surface.

Such a crack may expand over a long period of repeated lock and unlock operations, and eventually the lock bar could break. If this occurs, the interlock system may become difficult to unlock when stationary.

Possible lock-up

If the vehicle -- while being driven -- is steered to the right with sufficient lateral acceleration, a broken and loose lock bar may move toward the steering shaft. If the engagement hole in the shaft happens to line up at the specific time the broken lock bar has moved, this could cause the steering wheel lock bar to engage, locking the steering wheel, and increasing the risk of a crash.

The carmaker said it is aware of three accidents because of the steering problem. None of the accidents, it said, caused any injuries.

"Toyota is continuing to work diligently to address safety issues wherever they arise and to strengthen our global quality assurance operations so that Toyota owners can be confident in the safety of their vehicles," said Steve St. Angelo, Toyota chief quality officer for North America.

As part of the recall, Toyota will replace the steering column bracket on involved vehicles, a procedure that takes about two hours to complete depending on the dealer's schedule. Toyota will notify owners by first class mail beginning in late August 2010 to bring their vehicles to their local Toyota dealer for replacement of the steering column bracket at no charge to the customer.

It's the latest in what has been a year of recalls for Toyota. Most recently the carmaker recalled nearly 40,000 Lexus LX 470s for an unrelated steering problem. Since October, Toyota has recalled more than 8 million cars worldwide to address a variety of issues, most notably sudden acceleration.

Toyota Recalls Avalons To Correct Steering Defect...

U.S. Grand Jury Investigating Toyota



Japanese carmaker Toyota may have bigger problems than just a string of expensive recalls and a wave of bad PR.

The company disclosed that a U.S. grand jury in New York has subpoenaed company documents related to flaws in vehicle steering systems. It's possible that criminal charges could result.

A Toyota spokesman said the company is cooperating with the grand jury but would not discuss any specifics concerning the investigation.

In September 2005, Toyota announced what, at the time, was its largest ever recall. The carmaker pulled in 978,000 pickup trucks and sport utility vehicles sold in the U.S. because a steering relay rod on the vehicles may fracture, causing a loss of control.

The recall included the 1989-1996 model years and included power-steering equipped 4Runner sport utility vehicles and compact pickups and T-100 pickups. In May, the National Highway Traffic Safety Administration (NHTSA) announced it was investigating that recall, suggesting Toyota might have violated rules for informing safety regulators about vehicle problems.

Specifically, NHTSA wanted to know if Toyota reported the steering defect within five days of discovering it, as it is required to do by law. The agency might be a little suspicious, since Toyota has agreed to pay a record $16.4 million fine for not reporting what it knew about its sudden acceleration problems for four months.

In 2004, Toyota conducted a recall in Japan for Hilux trucks with steering relay rods prone to fatiguing, cracking and possibly breaking, causing the vehicle to lose steering control. At that time, Toyota informed NHTSA that the safety defect was isolated to vehicles in Japan and that the company had not received similar field information within the U.S.

In 2005, however, Toyota informed NHTSA that the steering relay rod defect was present in several models sold in the U.S. and conducted a recall.

Pre-2004 complaints

At the end of April NHTSA said it was alerted to a number of complaints filed with Toyota by U.S. consumers prior to the 2004 Hilux recall in Japan. As a result, NHTSA decided to open an investigation into whether Toyota met its legal obligation to conduct a timely recall of vehicles with the defect in the United States.

"Safety is our number one priority and we take our responsibility to protect U.S. consumers seriously," said U.S. Transportation Secretary Ray LaHood. "With new assurances from Toyota about their efforts to improve safety, I hope for their cooperation in getting to the bottom of what happened."

It's unclear whether the NHTSA investigation, and that of the New York grand jury, are connected. Though the company has never been hauled before a grand jury in the U.S., Toyota has faced a criminal investigation in Japan.

In 2006 three Toyota Motor Corp. executives who were quality-control managers were the focus of a criminal investigation in Japan into whether they downplayed reports of steering problems at the automaker in the mid-1990s. The steering flaw was cited as the possible cause of a serious accident in Japan that eventually led to a recall by Toyota of more than one million vehicles last year.

Five people were injured, one of them seriously, in Kumamoto in August 2004 when the steering of a Toyota Hilux Surf SUV failed and it hit another vehicle. The SUV was built in 1993.

Most recent recall

At the end of May, Toyota was still dealing with the problem, recalling Prius models from the same era to fix a similar power steering defect. The recall applied to the second-generation model of the hybrid car and covered vehicles made between July 2003 and December 2005.

Toyota said the fault was in a steering shaft, which Toyota said could crack if the steering wheel is turned forcefully or if the car is driven onto the curbing while parking.

U.S. Grand Jury Investigating Toyota...

Toyota Blames Drivers In Some Acceleration Cases

By Mark Huffman
ConsumerAffairs.com

July 14, 2010
After reviewing nearly 2,000 cases of sudden, uncontrolled acceleration events reported by drivers of its cars, Toyota says it has found no problem in the vehicle electronics that control the throttle.

In some of the cases, the carmaker said, it has evidence that the driver mistook the accelerator for the brake.

Toyota elaborated on a subject raised Wednesday when The Wall Street Journal reported U.S. safety investigators had reached a similar conclusion.

The newspaper quoted sources within the National Highway Traffic Safety Administration (NHTSA) as saying that, in a few of the reported cases of sudden acceleration, a review of the electronic event recorder showed the car's throttle was wide open while there was no pressure applied to the brakes.

Since the incidents of uncontrolled acceleration began to occur, Toyota attributed many to driver error. When Audi vehicles were investigated two decades ago for similar reasons, safety investigators concluded that drivers, in most case, slammed on the accelerator when they believed they were applying the brakes.

NHTSA

After launching an investigation of reports of sudden acceleration in Toyotas during the early 2000s, NHTSA reported in 2004 that it was unable to find a cause for the problem. The agency said it analyzed many of the cars involved in the mishaps and found nothing abnormal with the throttle controls.

Once again NHTSA pointed to the driver. The agency said sudden surges are sometimes caused by drivers who are unfamiliar with their new vehicles.

The Transportation Department declined to comment on the subject, noting that a NHTSA probe of Toyota's electronics system is still underway and will not be completed for several months. The agency is conducting an investigation to determine if electronics played any role in hundreds of reported incidents.

The reports of uncontrolled acceleration resulted in a massive recall of Toyota and Lexus vehicles in late 2009 and early 2010. Toyota has steadfastly maintained the problem does not lie in the electronics, but rather in the design of the accelerator pedal. The recall removed floor mats and modified the pedals in affected cars and trucks.

Toyota Blames Drivers In Some Acceleration Cases...

Toyota Announces Lexus Recall

After giving a warning last week that it was considering a recall, Toyota today announced it would indeed recall 270,000 luxury Lexus models, including 139,000 sold in the U.S.

The Japanese carmaker said the vehicles' engines are prone to stall while running.

Toyota said it has informed the National Highway Traffic Safety Administration (NHTSA) of its intention to file a Defect Information Report (DIR) regarding the Lexus vehicles, powered by 4.6 and 5.0 liter V8 and 3.5 liter V6 engines in certain 2006, 2007 and 2008 GS, IS and LS models in the U.S. The formal report will be filed later this week.

"In the covered vehicles, due to slight variations during the manufacturing process, some foreign material may have contaminated a small number of the valve springs," Toyota said in a statement.

If a vehicle is affected, the company says there is a "remote" possibility that abnormal engine noise or idling may occur. In extremely rare instances, the engine may stop while the vehicle is in operation.

According to Reuters, Toyota received reports of the defect more than three years ago.

Lexus estimates that the likelihood of a customer vehicle experiencing this condition is two-tenths of one percent. Lexus said it has received no reports of accidents or injuries related to this condition. No vehicles from the current 2010 model year nor 2009 are affected.

Lexus said it will send owners of the involved vehicles a recall notification via first class mail. Owners are requested to contact their local Lexus dealer for diagnosis and repair after receiving their notification. The repair will involve replacement of the engine's valve springs at no charge.

The company say owners can continue to drive their vehicles. If symptoms are noticed, such as vibration, rough idling, unusual engine sounds or poor performance, the vehicle should be brought to a Lexus dealer for service.

Certain Lexus vehicles produced among the following models and years are covered:

Model
Model Year
GS 350
2007
2008
GS 450h
2007
2008
GS 460
2008
IS 350
2006
2007
2008
LS 460
2007
2008
LS 460 L
2007
2008
LS 600h L
2008

Not a new problem

While Toyota conceded that it had received complaints of the problem dating back to 2007, it said that it was not until October 2009 that the complaints of "total engine failures" began to spike.

The company said that on July 1, it decided to issue the recall after tracing the problem to the strength of valve springs with a wire diameter of 3.3 mm.

After giving a warning last week that it was considering a recall, Toyota today announced it would indeed recall 270,000 luxury Lexus models, including 139...

Toyota Recalls, Halts Sales of Lexus Hybrid

Toyota is dealing with another recall issue, this time with its luxury nameplate Lexus. The Japanese carmaker said its is recalling 17,000 Lexus HS 250 hybrid models because U.S. government tests show they could leak fuel in a rear-end crash.

Toyota also said it will halt sales of all HS 250 hybrids while it searches for a remedy to the problem.

In April, Toyota temporarily halted sales of its GX 640 hybrid after Consumer Reports labeled the SUV unsafe after it performed poorly during standard emergency handling tests. Sales resumed after Toyota modified the settings in the car's onboard computer.

"We want to assure our customers that their safety and satisfaction are our top priorities," Toyota said in a statement. "We take the National Highway Traffic Safety Administration (NHTSA) test results very seriously and appreciate the NHTSA bringing its concerns to our attention."

In a recall notice Friday NHTSA said the defect in the Lexus hybrid could result in a fire during a rear-end collision. In the late 1970s the Ford Pinto had a similar problem, which was blamed on 27 deaths. While the Pinto never recovered from the recall, Toyota says its confident it can fix the problem.

"Our engineers conducted similar testing during the development of the new HS 250h and the vehicle performed safely," the company said. "While we are investigating and vigorously working to understand the different test results, we have stopped delivery of the involved vehicles. As soon as the issue is better understood and/or a remedy is developed, we will contact every owner."

Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987, Toyota said.

This is the latest quality setback for the carmaker, which has recalled millions of cars this year to address unintended acceleration and braking issues in some models. Since September, Toyota has recalled more than 10 million vehicles.

Toyota Recalls, Halts Sales of Lexus Hybrid...

Judge Orders Toyota to Turn Over Internal Documents

A federal judge has ordered Toyota to produce documents related to the company's recent sudden-acceleration troubles. U.S. District Court Judge James Selna, who is presiding over the consolidated class action lawsuit against Toyota, gave the company 30 days to give the documents to the plaintiffs' attorneys.

The ruling was a victory for the plaintiffs, who have said they don't want the trial to drag on for years, a common occurrence in consolidated federal cases.

Toyota had asked for a longer extension, pointing out that many of the requested documents are in Japanese or protected by a legal privilege. Selna rejected the request, saying that the documents must be produced as soon as possible, in order to get the ball rolling in a very complex case. He added that he found it not conceivable that the documents weren't sitting in a basement somewhere.

Selna did, however, give Toyota 60 days to produce Japanese documents or those protected by a privilege. Daren Aitken, an attorney for the plaintiffs, accused Toyota of stonewalling, saying he found it impossible to believe that when they gave those documents to the government that they didn't go through them.

Steve Berman, another of the plaintiffs' attorneys, said that the documents were necessary to prepare a proper complaint that makes sense. Accordingly, Selna ordered the plaintiffs to produce a consolidated complaint within 30 days of receiving the documents from Toyota.

The ruling is an early defeat for Toyota, which is facing potential liability of at least $10 billion in the case. The order applies to around 125,000 internal company documents, many of which have already been given to Congress.

The contents of the documents don't appear to favor Toyota; Representative Henry Waxman, who heads the House Energy and Commerce Committee, said the papers show that Toyota consistently dismissed the possibility that the problem was rooted in an electronic defect, a theory that a number of the plaintiffs' suits are suggesting.

In what was otherwise a good day for the plaintiffs, they did take a hit: Selna rejected their request that Toyota turn over all safety-related complaints it has ever received.

Selna was assigned last month to oversee the massive consolidated litigation. Approximately 230 federal lawsuits have been filed against Toyota, which has recalled over eight million vehicles due to the possibility of unintended acceleration.

The defect has been linked to at least 50 deaths, and the National Highway Traffic Safety Administration (NHTSA) said this week that the number could be closer to 90.

Toyota also faces an additional 100 lawsuits filed in state court; those suits are not included in the consolidated litigation.

Judge Orders Toyota to Turn Over Internal Documents...

2005 Toyota Recall Under Federal Review

In September 2005, Toyota announced what, at the time, was its largest ever recall. The carmaker pulled in 978,000 pickup trucks and sport utility vehicles sold in the U.S. because a steering relay rod on the vehicles may fracture, causing a loss of control.

The recall included the 1989-1996 model years and included power-steering equipped 4Runner sport utility vehicles and compact pickups and T-100 pickups.

Now, nearly five years later, the National Highway Traffic Safety Administration (NHTSA) is investigating that recall, suggesting Toyota might have violated rules for informing safety regulators about vehicle problems.

Specifically, NHTSA wants to know if Toyota reported the steering defect within five days of discovering it, as it is required to do by law. The agency might be a little suspicious, since Toyota has agreed to pay a record $16.4 million fine for not reporting what it knew about its sudden acceleration problems for four months.

In 2004, Toyota conducted a recall in Japan for Hilux trucks with steering relay rods prone to fatiguing, cracking and possibly breaking, causing the vehicle to lose steering control. At that time, Toyota informed NHTSA that the safety defect was isolated to vehicles in Japan and that the company had not received similar field information within the U.S.

In 2005, however, Toyota informed NHTSA that the steering relay rod defect was present in several models sold in the U.S. and conducted a recall.

Pre-2004 complaints

Late last week, NHTSA said it was alerted to a number of complaints filed with Toyota by U.S. consumers prior to the 2004 Hilux recall in Japan. As a result, NHTSA has decided to open an investigation into whether Toyota met its legal obligation to conduct a timely recall of vehicles with the defect in the United States.

"Safety is our number one priority and we take our responsibility to protect U.S. consumers seriously," said U.S. Transportation Secretary Ray LaHood. "With new assurances from Toyota about their efforts to improve safety, I hope for their cooperation in getting to the bottom of what happened."

NHTSA Administrator David Strickland said, "NHTSA has taken swift action since first receiving copies of these complaints on Friday. Our team is now working to obtain documents and information from Toyota to find out whether the manufacturer notified NHTSA within five business days of discovering a safety defect in U.S. vehicles."

2005 Toyota Recall Under Federal Review...

Toyota Recalling Older Sequoia SUVs

Toyota, which has already recalled the Lexus GX 460 SUVs sold in the U.S. to fix a stability-control issue, is now recalling 50,000 2003 Toyota Sequoias to address a stability issue.

The recall comes a couple of weeks after the Lexus recall, but nearly a year and a half after the National Highway Traffic Safety Administration opened a probe, in response to 50 complaints about unexpected braking.

Toyota says the VSC system can help control a loss of traction in turns as a result of front or rear tire slippage during cornering. In vehicles without the upgrade, the VSC system could, in limited situations, activate at low speed for a few seconds after acceleration from a stopped position and, as a result, the vehicle may not accelerate as quickly as the driver expects.

There have been no reported injuries or accidents as a result of this condition, according to Toyota.

Toyota said it instituted a running production change during the 2003 model year and published a Technical Service Bulletin to address this issue when it was first identified in fall 2003. Since that time, Toyota said it has been responding to individual owner concerns by replacing the Skid Control Engine Control Unit (ECU) in Sequoias impacted by this condition. Of the approximately 50,000 vehicles included in this recall, approximately half have already been serviced under warranty.

Investigating complaints

"Toyota is committed to investigating customer complaints more aggressively and to responding quickly to issues we identify in our vehicles," said Steve St. Angelo, Toyota chief quality officer for North America. "As a result, we are voluntarily launching this recall to ensure that as many 2003 Sequoias as possible are serviced to the full satisfaction of our customers."

Starting in late May, Toyota will begin mailing letters to all 2003 Model-Year Sequoia owners included in this recall, including owners of vehicles that have been previously serviced.

If a customer has previously paid to replace the Skid Control ECU for this specific condition prior to receiving a letter, Toyota says the customer should mail a copy of their repair order, to the following address for reimbursement consideration: Toyota Motor Sales, U.S.A., Inc., Toyota Customer Experience, WC 10, 19001 South Western Avenue, Torrance, CA 90509.

Toyota Recalling Older Sequoia SUVs...

Toyota Recalls 9,400 2010 Lexus SUVs

Toyota has announced the recall of 9,400 luxury SUVs less than a week after Consumer Reports highlighted what it called a "dangerous flaw" in the vehicle.

Toyota Monday said it would recall the 2010 Lexus GX 460 models sold in the United States to address an electronic throttle issue.

"With the news from Consumer Reports that our 2010 GX 460 did not pass its "Throttle Lift-Off" test, we immediately stopped selling the vehicle and commenced vigorous testing to identify and correct the issue," Toyota said in a statement.

"Today, I'm happy to announce that we have developed a remedy that will be quickly implemented to help address customer concerns," said Mark Templin Lexus Group Vice President and General Manager.

"We will be voluntarily recalling all 2010 GX 460s that have been sold in order to update the Vehicle Stability Control system. We will begin implementing this program in the next two weeks and our dealers will be reaching out to customers shortly to set up appointments to make this modification."

Lexus said it is confident that the update will make the performance of the GX even better for our customers. The company also said it will provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.

On April 13 Consumer Reports issued a rare "Don't Buy" rating for the 2010 Lexus GX 460, calling the high-end SUV unsafe. Just hours later, Toyota responded by asking dealers to withhold sales of the GX 640. The magazine says the vehicle performed poorly during standard emergency handling tests.

"When pushed to its limits on our track's handling course, the rear of the GX we bought slid out until the vehicle was almost sideways before the electronic stability control system was able to regain control," the publication said on its Web site. "We believe that in real-world driving, that situation could lead to a rollover accident, which could cause serious injury or death. We are not aware, however, of any such reports."

Toyota said customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987."

Toyota Recalls 9,400 2010 Lexus SUVs...

Toyota Faces Subrogation Action From Insurance Firms

If Toyota didn't have enough problems with frightened consumers, angry lawmakers, class action lawsuits, massive recalls and a potential $16 million fine, they could be answering some tough questions from insurance companies.

Both Allstate and State Farm have confirmed that their companies have begun a "subrogation" process with Toyota, though neither firm would provide much in the way of detail.

A subrogation is the shifting of a financial burden from one party to another. In this case, the auto insurance companies that have paid out millions of dollars over the years for accidents involving Toyotas would try to recover some of that money.

Industry sources say Allstate has notified Toyota that it has claims that it believes may be the result of a product defect. While some sources say the initial review of cases may only extend back a few months, the potential is there for a wider review.

In January Toyota recalled 2.3 million vehicles to repair a "sticky" accelerator pedal, which it described as the possible source of some sudden acceleration incidents. It has steadfastly insisted the electronics system is not at fault.

Both ConsumerAffairs.com and official sources like the National Highway Traffic Safety Administration have complaints about sudden acceleration in Toyotas that extend back to at least 2005.

USA Today quotes Mark Bunim, an attorney with Case Closure, a mediation firm, as saying subrogation actions could end up costing Toyota as much as $30 million, and the insurance companies wouldn't be the only ones getting paid. Consumers who paid deductibles involved in those claims could also get refunds.

Claim denied

According to USA Today, State Farm attempted to recover claims in 2007 for an accident involving a 2005 Toyota Camry. NHTSA said it had looked into the sudden acceleration complaint and closed its investigation. State Farm was not reimbursed, the newspaper said.

This is but the latest setback for the Japanese automaker, which holds around 17 percent of the US automotive market. Many of these problems have emerged since February, when Clarence Ditlow of the Center for Auto Safety told ConsumerAffairs.com that the carmaker could bounce back, but only on one condition.

"For the next year they have to bat 1,000," he said. "If they make a mistake they have to correct it almost overnight."

Toyota has attempted to get the healing process started with a number of financial incentives to bring customers back into the showrooms. While it's worked so far, a protracted battle with insurance companies - who could increase consumers' rates on policies insuring Toyotas - could put the strategy to the test.

Toyota Faces Subrogation Action From Insurance Firms...

More Than 100 Toyota Cases Consolidated

More than 100 federal lawsuits against Toyota have been consolidated and will be heard in the Central District of California, the U.S. Judicial Panel on Multidistrict Litigation (JPML) has decided. The panel, which decides whether to combine suits sharing at least one common factual issue, handed down the decision on Friday.

The factual thread running through all of the subject cases is the sudden acceleration fiasco that has plagued Toyota vehicles of varying years and models and ruined the company's once-sterling reputation for quality and safety.

The order, authored by panel chairman Judge John G. Heyburn II of Kentucky, consolidated over 100 cases alleging economic injury. The panel noted that the move would eliminate duplicative discovery; prevent inconsistent pretrial rulings, including with respect to class certification; and conserve the resources of the parties, their counsel, and the judiciary.

The JPML also said it was persuaded that the centralized proceedings should eventually include the related personal injury and wrongful death actions. Personal injury cases are generally less likely to be consolidated, since each involves a unique set of circumstances, but the JPML noted that discovery in all the cases will certainly overlap.

The consolidation does not include cases filed in state court, which will have to be heard individually.

The suits will be heard by Judge James V. Selna, whose courtroom is located in Orange County. The JPML praised Selna, appointed in 2003 by President George W. Bush, as a well regarded and skilled jurist. The panel noted that Selna -- who spent 28 years handling complex litigation at the high-powered firm of O'Melveny & Myers before ascending to the bench -- is well prepared for a case of this magnitude.

The decision is arguably good news for all involved. Because all of the subject cases are being heard in a single proceeding, Toyota will only have to produce discovery and witnesses once, saving the company considerable time and money.

The location is also ideal for Toyota, which is headquartered in Torrance, in nearby Los Angeles County. And Orange County, one of the few politically conservative areas of Southern California, is likely to provide Toyota with a relatively friendly jury pool. Martha Voss, a Toyota spokesperson, said in a statement that the company is pleased with the decision and the location.

While the decision is more of a mixed bag for the plaintiffs, it means that a team of high-caliber lawyers will eventually be appointed as lead counsel for the class. Long before Friday's ruling, attorneys began jockeying for an advantage in the battle for that coveted spot, which promises a hefty payout and a high profile in an already closely-followed case.

The normally obscure panel took an aw-shucks attitude toward the spotlight that the cases have shone on its work. Though these cases have attracted an unusual amount of publicity to the panel's work, in all relevant aspects, the issues here are neither dramatically different nor more complex than those we regularly resolve, the ruling said.

NHTSA fine

Besides the civil lawsuits, Toyota faces a potential fine of $16 million. That's the amount being sought by the National Highway Traffic Safety Administration (NHTSA). Specifically, the Japanese carmaker was cited for failing to notify the auto safety agency of the dangerous "sticky pedal" defect for at least four months, despite knowing of the potential risk to consumers.

Approximately 2.3 million vehicles in the U.S. were recalled in late January for the sticky pedal defect. The penalty being sought against Toyota would be the largest civil penalty ever assessed against an auto manufacturer by NHTSA.

Auto manufacturers are legally obligated to notify NHTSA within five business days if they determine that a safety defect exists. NHTSA learned through documents obtained from Toyota that the company knew of the sticky pedal defect since at least September 29, 2009.

That day, Toyota issued repair procedures to their distributors in 31 European countries and Canada to address complaints of sticky accelerator pedals, sudden increases in engine RPM, and sudden vehicle acceleration. The documents also show that Toyota was aware that consumers in the United States were experiencing the same problems.

"We now have proof that Toyota failed to live up to its legal obligations," said Transportation Secretary Ray LaHood. "Worse yet, they knowingly hid a dangerous defect for months from U.S. officials and did not take action to protect millions of drivers and their families. For those reasons, we are seeking the maximum penalty possible under current laws."

Under NHTSA's current authority, the maximum possible civil penalty for related violations is $16.375 million. The penalty announced today relates specifically to the "sticky pedal" defect and NHTSA is still investigating Toyota to determine if there are additional violations that warrant further penalties.

For example, some Toyota drivers who have experienced sudden acceleration have expressed doubt the problem was caused by a sticky accelerator. NHTSA is still investigating whether the problem is linked to Toyota's electronics. Toyota has steadfastly denied the problem is electrical in nature.

"Safety is our top priority and we will vigorously pursue companies that put consumers at risk," said NHTSA Administrator David Strickland. "We will continue to hold Toyota accountable for any additional violations we find in our ongoing investigation."

On February 16, NHTSA launched an investigation into the timeliness and scope of the three recent Toyota recalls and required the automaker to turn over documents and explanations related to its adherence to U.S. auto safety laws. NHTSA made a preliminary determination on the fine announced today based on a review of documents Toyota has provided. To date, Toyota has submitted more than 70,000 pages of documents, which NHTSA officials are continuing to review.



More Than 100 Toyota Cases Consolidated...

Toyota Faces Class Action Demanding Full Refunds

In the less than three months since Toyotas reputation for safety imploded, the company has been hit with dozens of class action lawsuits and personal injury suits from angry owners.

But on Monday, a group of consumers took litigation against the carmaker to a new level, demanding a full refund in separate cases filed in Washington state and Arizona.

When we talked with Toyota owners, they all voiced the same desire -- to drive the car back to the lot, hand them the keys and pick up a check, said Steve Berman, the lawyer handling the cases. Fortunately, we think the law allows for exactly that solution, and we are asking the courts to make it happen.

Many of the class actions filed so far have focused on the recalls devastating effect on resale values -- affected Toyotas have lost between six and 15 percent of their total value since the recall was announced in January. That plunge stands in contrast to values for other brands of used cars, which have actually increased in value. A number of suits against Toyota are demanding a cash payment equal to the amount of the decline.

Berman, of Seattle-based Hagens Berman Sobol Shaprio, takes issue with that relatively small-bore approach.

I don't know of any parent who would be willing to put their kids in a potentially unsafe car in exchange for a few hundred bucks, he said.

A statement by Hagens Berman reiterates that stance, asserting that Toyota produced vehicles so profoundly flawed with safety defects, and completely botched the recall process, that the only remedy is for owners to return the cars to Toyota.

The suits are being brought on behalf of all residents of Washington state and Arizona who own a recalled Toyota. The firm said it expects to eventually file additional cases in other states across the country.

Plaintiffs seek revocation

The plaintiffs seek to revoke their acceptance of the sales contract, and contend that Toyota breached its express warranty because the vehicles sold to Class Members were not fully operational, safe, or reliable. The class also asserts that Toyota exacerbated the breach by failing to provide safe automobiles after the problems were acknowledged.

Both suits allege breach of express warranty, breach of the implied warranty of merchantability, unjust enrichment, and violations of the warranty-governing Magnuson Moss Act. In addition to a full refund, the plaintiffs are seeking consequential damages, including the costs associated with purchasing safer vehicles, and an injunction prohibiting the sale of cars with a propensity for sudden acceleration. In the event that the full refund is not granted, the class is seeking damages equal to the diminution in value as a result of the defects.

The suits, if approved, would have a devastating economic effect on an already-battered Toyota. The decreased-value suits alone could put the carmaker on the hook for at least $3 billion. A San Diego court will decide next week whether to consolidate over 100 separate Toyota class-actions into a single case.



Toyota Faces Class Action Demanding Full Refunds...

Toyota Denies Prius Recall is in The Works

Toyota has issued a statement denying media reports that it plans a new recall of the 2004-2009 Prius to address the potential risk for floor mat entrapment of accelerator pedals.

"There is no new recall being planned for the Prius to address this issue," the company said in a statement Tuesday.

The report first appeared in the Wall Street Journal.

The company said the 2004-2009 Prius was part of Toyota's November 2, 2009 announcement of a voluntary safety recall campaign to address floor mat entrapment in certain Toyota and Lexus vehicles. Other models involved in this previously-announced recall include 2007-2010 Camry, 2005-2010 Avalon, 2005-2010 Tacoma, 2007-2010 Tundra, 2007-2010 ES 350, 2006-2010 IS 250, and 2006-2010 IS 350. On January 27, 2010, Toyota expanded the campaign to include the 2008-2010 Highlander, 2009-2010 Corolla, 2009-2010 Venza, 2009-2010 Matrix and 2009-2010 Pontiac Vibe.

The remedy process for these vehicles began at the end of 2009 and is occurring on a rolling schedule during 2010, Toyota said. Owners of the involved vehicles that have not yet been remedied are asked to take out any removable driver's side floor mat and not replace it with any other floor mat.

Not the mat

But the driver of that 2008 Prius involved Monday in the highly publicized runaway car incident on the San Diego Freeway says the floor mat had nothing to do with the uncontrolled acceleration in his car.

James Sikes' Prius took him on a terrifying 30 minute ride when he accelerated to pass a car and the car kept gaining speed, even though he pressed on the brakes. Sikes said he immediately looked down to see if the pedal was caught on the floor mat and said it was not.

Sikes eventually stopped his car with the assistance of a California Highway Patrol Officer, who pulled alongside and used his PA system to instruct Sikes to hit the brakes and pull on the emergency brake at the same time. With the car slowed to about 50 miles per hour, the frightened driver was able to turn off the ignition, allowing the car to roll to a stop.

While Sikes' wild ride was international news this week, another out of control Prius, with circumstances almost identical to Sikes' incident, received almost no coverage other than by ConsumerAffairs.com, when it occurred in 2005.

Similar incident

In October of that year, Herbert, of Battle Creek, Mich., was traveling down the highway in his Prius with the cruise control active at 55 miles per hour.

He said he found it necessary to speed up while passing a slower vehicle on the highway. That is when the problem with the Prius began.

"I let off the accelerator and pressed the brakes several times, but the vehicle continued to accelerate under full power," Herbert said. "I tried to slow the vehicle by pushing the power button, manipulating the cruise control lever, and putting the vehicle in neutral. All attempts were unsuccessful."

Herbert found himself barreling down the road with the cruise control stuck wide open, running approximately 20 miles over the posted speed limit, all the while continuing to accelerate.

Still searching for someway to slow his runaway hybrid, Herbert "elected to apply full braking force to the Prius while 'laboring' the vehicle to a standstill on the gravel shoulder of the road."

Once he had regained his composure, Herbert pushed the main power button, and the vehicle shut down. "The cabin of the Prius exhibited a strong odor reminiscent of an electrical motor smell," Herbert said.

Little interest in 2007

It is worth noting that ConsumerAffairs.com reported in 2007 that the National Highway Traffic Safety Administration was "aware of" complaints of runaway acceleration in the popular Toyota Prius hybrid and at the time, said they were in a "monitoring mode."

"It is currently like dozens, or maybe hundreds, of other issues of this kind," an agency official said at the time.

The Toyota Product Communications office did not responded to several 2007 requests from ConsumerAffairs.com to discuss the issue of unintended acceleration in the Prius.

To date, Toyota has recalled some 6 million cars in the United State because of acceleration and braking problems. Safety Regulators have linked 52 deaths to crashes possibly caused by uncontrolled acceleration.



Toyota Denies Prius Recall is in The Works...

Consumers Describe Sudden Acceleration Experiences

Toyota, the U.S. Government, and a host of private engineering firms are hard at work trying to pinpoint the cause of the reported cases of sudden acceleration that have resulted in the recall of millions of cars.

One step might be to listen to the Toyota owners who have actually experienced the problem. In recent days ConsumerAffairs.com has received an increasing number of these stories, some from consumers who experienced the incidents years ago but are only now coming forward.

Do they shed light on the problem? That's for an automotive engineer to decide. But some of the descriptions of the incidents are highly detailed and could be relevant.

"We have a 1995 Previa. In 2007, at about 93000 miles, it would accelerate on its own inside the city and on the freeway," S.J., of Michigan, told ConsumerAffairs.com this week. "It was very scary. We used to call it the rogue vehicle with a mind of its own."

S.J took the car to a dealer who replaced one of the car's two oxygen sensors. The sudden acceleration problem stopped.

"We have not had unintended acceleration for three years, S.J. said."

Oxygen sensor?

This week, thinking her Previa's problem might shed light on Toyota's current problem, she called her dealer and reminded him on the oxygen sensor fix.

"He said the problem they are discussing is different- we were not even on same page," she said.

And it should be noted that the Previa is not among the recalled Toyota models, though S.J. insists uncontrolled acceleration was a problem in her vehicle until the oxygen sensor was replaced.

Minneh of Arlington, Va., experienced a sudden acceleration incident Sunday in her 2006 Prius, so the facts are still fresh in her mind.

"I was doing a three point turn," she told ConsumerAffairs.com. "I went halfway into the parking spot, reversed to get a better angle and then engaged drive to go forward. The accelerator pedal just went loose, as if a spring had disengaged. There was no tension at all and the accelerator pedal just fell all the way down to the floor. The car lurched forward and accelerated."

Pressing the brake as hard as she could, Minneh said the car came to a stop and missed hitting the car in the next parking spot by inches. Nancy of Norlina, N.C.

Jean of Charlottesville, Va., reports similar behavior from the accelerator in her 2002 Toyota Camry.

On September 9, 2004, as I was approaching a busy intersection, as I started across 11 lanes of traffic at a green light, the accelerator left my foot and stuck to the floor," Jean said. "The brakes did not respond, and I could not downshift or use the emergency brake. It was necessary to go around traffic in the same direction by going up onto the curb. Because nursing homes were situated on both sides of the street with a senior center on the next corner, I could not risk losing power steering by turning off the ignition. I was unable to avoid shearing off a fire hydrant, a street sign, and two small trees by the time I decided to aim for a landscaped embankment at the end of one nursing home, hoping the elevation would stop the car when I turned off the ignition at impact."

Jean said she received only minor injuries and no one else was hurt, though the car caused considerable damage before crashing. Though the incident occurred five and a half years ago, she retains the memory of it in vivid detail.

15 seconds of terror

"The entire incident from the pedal's leaving my foot to impact probably took no more than 15 seconds, if that, Jean told ConsumerAffairs.com. "Toyota of North America did not respond to my letter and no local attorney would pursue the case; all I asked was replacement of my 2-year-old car with one OTHER than a Toyota, which I will never again trust."

Three other consumers mentioned their cars' cruise control when describing incidents of sudden acceleration.

"When placing my car into "cruise control" my car would accelerate until I would press on the brake out of fear to stop it," said Julie, of Worcester, Mass. "The acceleration reached speeds of 90 mph before I stopped it for the first time."

She said the same problem occurred three or four times after that. Carol of Colorado Springs, Colo., reports a similar problem.

"I purchased a 2001 Toyota Solara. The cruise control accelerates the vehicle when used. I've been unable to use that feature," she said.

Hamid of Nagasaki City, Japan, said cruise control played a role in stopping his car's sudden acceleration.

"I experienced unintended acceleration while driving on the Highway in my 2005 Toyota Prius whilst under cruise control on May 3, 2009," Hamid told ConsumerAffairs.com. "Breaking failed to slow down the vehicle as did initial cancellation of cruise control. I tried to decrease speed with cruise control stick by holding down. Switching off cruise control button and on again followed by repeated cancellation eventually worked."

In nearly every case, the consumers reporting the above incidents were driving older Toyotas not included in the current recall. But all insist they had the problem and no one at the time would listen.

But people are listening now, and it could be that the eyewitness testimony of people behind the wheel will prove useful in tracking down the source of the runaway cars.



Consumers Describe Sudden Acceleration Experiences...

Consumers Say Sudden Acceleration Problems Nothing New

To read the headlines, one would think the problem with cars suddenly accelerating on their own is a problem recently discovered in late model Toyotas. But reports of these occurrences have been around for years, and involved many cars other than Toyotas.

"I got into my car and turned on the ignition. I put the car in reverse. The car rocketed backward into a telephone pole," Terri Moore, of Seattle, reported to ConsumerAffairs.com back in 2005.

And it should be noted that Terri was not driving a Toyota, but a Saturn Vue. At the time, we reported that more than 20,000 consumers had complained to the National Highway Traffic Safety Administration (NHTSA) of sudden acceleration since the late 1980s, when more and more vehicles were being outfitted with electronic-based controls.

In the incident described above, Moore said she put the car in drive and tried to inch away from the telephone pole she had hit, only to have the car rocket forward. NHTSA investigated many of the incidents like Moore's and concluded it was the drivers' fault. Drivers mistakenly stomp on gas pedals instead of the brakes, the agency ruled at the time.

Sorry, can't recreate the problem

"The research I have done indicates the NHTSA cannot recreate the problem," Moore said. "So NHTSA has concluded there is no problem. In the meanwhile, people are getting injured and killed."

After launching an investigation of reports of sudden acceleration in Toyotas during the early 2000s, NHTSA reported in 2004 that it was unable to find a cause for the problem. The agency said it analyzed many of the cars involved in the mishaps and found nothing abnormal with the throttle controls.

Interestingly, the 30 Toyota incidents NHTSA investigated for its 2004 involved Toyota Camry and Lexus ES models, which are among those now being recalled. Once again NHTSA pointed to the driver. The agency said sudden surges are sometimes caused by drivers who are unfamiliar with their new vehicles.

Also in 2005 Ross, of West Hollywood, reported a similar problem with his 2001 Ford Expedition, and said he got a similar shrug from the dealer.

'Jumps like a bull'

"The car, when stopped at an intersection or stoplight, will without warning, feed an unprecedented amount of gas to the engine ... The car jumps forward like a bull waiting to get out of the gates. I have my foot on the brake when this happens so I know I am not stepping on the gas. Even with my foot on the brake, the power of the engine dominates the brakes and the car jumps forward anywhere from 1 to 10 feet," Ross said.

"The fourth time it happened was severe and the car almost hit a much smaller car in front of me. If I hit them, they could have hit the pedestrians in front of them. I had a passenger and after this occurred he insisted on getting out of the car and would not ride with me again in that car," he said.

Ross said the dealer could find nothing wrong.

"They do not seem concerned that they are forcing a dangerous car back on the road. They only seemed concerned with their payment and giving me back the car," he said.

In 2008 more than 400 consumers complained to NHTSA about unintended and sudden acceleration in the Tacoma pickup. Reports to the agency documented 51 crashes and 12 injuries.

Picking on Toyota?

Nevertheless, Toyota complained in a letter to the agency that the Tacoma is the focus of hostile media coverage as well as consumers exaggerating their problems.

"Toyota believes that it is likely that many of the consumer complaints about the general issue of unwanted acceleration as well as many of the complaints about this subject that have been received by Toyota were inspired by publicity," the automaker wrote NHTSA in the 2008 letter.

Toyota suggested in the letter to safety regulators that consumers are overstating the unintended acceleration problem with the Tacoma, which the automaker described as minor engine speed changes. But a ConsumerAffairs.com reader and Toyota Tacoma owner in Weaver, Alabama reported a different story. "It was jumping forward toward my house at every engine turn. I pushed in the clutch and took out the key," he said.

Acceleration is controlled in the Tacoma by a drive-by-wire system with a computer replacing the traditional linkage between the accelerator pedal and the engine throttle-body which injects the fuel required for acceleration.

Toyota claimed the Tacoma computer can capture an error report if accelerator pedal and throttle are not working properly and the automaker said no error codes have turned up in vehicles inspected by Toyota technicians.

Prius problems

Toyota's popular hybrid, the Prius, has also been the source of numerous sudden acceleration complaints since the mid 2000s. In 2006 ConsumerAffairs.com reported the case of a Prius lunging out of control on a Michigan highway. At the time, the incident was the second known incident involving uncontrolled acceleration in the Prius. The driver of the 2005 Prius, Herbert of Battle Creek, Michigan, reported speeding up while passing a slower vehicle on the highway. The problem began after he passed the slower car and tried to slow down.

"I let off the accelerator and pressed the brakes several times, but the vehicle continued to accelerate under full power," Herbert said at the time.

Toyota recalled the Prius hybrids to examine the software and reported no anomalies. Yet, the reports from drivers continued to arrive at ConsumerAffairs.com. And two years later, the Office of Defect Investigation, a division of NHTSA, investigated a similar uncontrolled acceleration report in the 2008 Toyota Sienna.

"The Complainant reported that he applied the accelerator pedal to accelerate the vehicle and experienced unwanted acceleration upon release," ODI reported on its Web site.

Not just Toyota

While Toyotas have figured prominently in reports of sudden acceleration over the years, other models have also been affected.

"My wife pulled our 2004 V8 Jeep Grand Cherokee, into the day care to pick up our toddler and put the gear in park after coming to a stop," Vasanthi, of San Jose, Calif., wrote in March 2009. "The Jeep suddenly accelerated and shot forward, with her foot tightly on the brake, and went over a concrete block, through a fence and into the yard on the other side."

ConsumerAffairs.com has received sudden acceleration complaints over the years from a wide range of makes, including Kia, Jaguar, BMW and Ford. In fact, a December 2009 analysis of NHTSA complaints by Consumer Reports found Ford produced the second largest number of sudden acceleration reports after Toyota.



Consumers Say Sudden Acceleration Problems Nothing New...

Some Repaired Toyotas Still Suddenly Accelerating

Have Toyota's record recalls solved its sudden acceleration problem? Maybe not.

The National Highway Traffic Safety Administration (NHTSA) is contacting Toyota owners who have taken their cars to dealers to undergo the prescribed repair and so far, 10 consumers have reported the fix hasn't ended the problem.

NHTSA made it clear the reports have not been verified but said the agency would follow up. It also said it would continue to communicate with owners of affected Toyotas.

"If Toyota owners are still experiencing sudden acceleration incidents after taking their cars to the dealership, we want to know about it," said NHTSA administrator David Strickland.

Toyota's answer to the sudden acceleration problem in a number of its most popular models has been to modify the accelerator pedal, whose design, it determined, could cause it to stick. In the U.S., Toyota has recalled more than six million vehicles and, to date, says it has made the repair to more than one million.

Denies electronic cause

Originally the company blamed the problem on floor mats, which it said could slide up and depress the accelerator pedal. The company has adamantly insisted the problem is not caused by the electrical system, but suspicion from drivers and government officials alike has leaned in that direction.

Transportation Secretary Ray LaHood announced last month that NHTSA engineers were investigating the cars' electronics as a possible source of the problem.

The Los Angeles Times reported Wednesday that several of the new complaints involved Camry Sedans. The paper said the owner of a 2009 Camry reported a sudden acceleration problem two days after the repair. A 2010 Camry owner reported the problem five days after the repair.

If more repaired Toyotas experience verified cases of sudden acceleration, the pressure will build on both the carmaker and government safety regulators to find the cause. NHTSA is already at work.

Test car

The agency announced that it has purchased the Toyota-made Lexus ES350 formerly owned by Rhonda and Eddie Smith, who testified before Congress last month about an unintended acceleration event that Rhonda Smith reported she experienced while driving the car in 2006.

The car was sold with 3,000 miles on it several years ago, and NHTSA has now acquired it with approximately 30,000 miles on the odometer. The Smiths' former car has been taken to NHTSA's Vehicle Research & Test Center in East Liberty, Ohio, where it is now being studied.

"Safety is our top priority," said LaHood. "NHTSA will thoroughly examine the Smiths' car as we work to get to the bottom of possible causes for sudden acceleration."

Toyota owners have complained to ConsumerAffairs.com about sudden acceleration for years, including in older models not covered in the current recall. The complaints continued this week.

"I have a 2004 Toyota 4-Runner. I have been watching and so far it is not on any recall list," Doreen, of Ellensburg, Wash., told ConsumerAffairs.com Wednesday. "My husband usually drives the car, but I myself know of three times that the accelerator has stuck even while hitting the brakes. I feel the car needs to be recalled."

Tip of the iceberg?

Is it possible that, not only have investigators not found the source of the problem, but the Toyota recall is just the tip of a safety iceberg. Consider this.

In December an analysis of NHTSA's complaint database showed that, of all the reports of sudden acceleration, 40 percent involved Toyota of Lexus models. While that's a lot, it means that 60 percent of the sudden acceleration complaints were about cars made by manufacturers other than Toyota.



Some Repaired Toyotas Still Suddenly Accelerating...

Experts: Toyota Faces Challenge Winning Back Consumer Confidence

So, where does Toyota go from here? How does the automaker gain back the confidence of its customers? In fact, can the company put things right?

It can, according to Clarence Ditlow of the Center for Auto Safety, but it won't be easy.

"For the next year they have to bat 1,000," he told ConsumerAffairs.com. "If they make a mistake they have to correct it almost overnight."

Analyst Jessica Caldwell at the automotive Web site Edmunds.com agrees that Toyota can bounce back, but says, "It's going to take some time."

Toyota attempted to get the healing process started during the past week.

Appearing before the House Energy and Commerce Committee, Jim Lentz, president and chief operating officer of Toyota Motor Sales, USA, confessed that the automaker has not "lived up to the high standards our customers and the public have come to expect." Lentz said he is "confident that no problems exist with the electronic throttle control" relating to the unintended acceleration problem, but noted that the investigation continues.

Lentz apologized for what he called the company's "mistakes," adding that the company "must think differently when investigating complaints and communicate faster, better and more effectively with our customers and our regulators."

At the same hearing, Rhonda Smith of Sevierville, TN, told of a harrowing experience she had while driving her new Lexus 350 ES on October 12, 2006.

Smith told the panel she "lost all control of the acceleration of the vehicle" and that the car eventually reached a speed of 100 mph. She says she had the emergency brake on "while frantically shifting between all the gears (besides park) but mainly had it in reverse." After about three miles had passed, Smith adds, "I thought it was my time to die."

After traveling six miles, Smith says, the car began to slow -- by itself -- and by the time it reached 33 mph, she was able to turn the engine off.

The vehicle was towed to the dealership in Kingsport, TN, which said it would thoroughly check the problem. After several weeks, Smith says, "we were advised they could find nothing wrong with the car."

The mea culpas from the automaker continued a day later when Toyota Motor Corporation President Akio Toyoda told the House Committee on Oversight and Government Reform that he takes "full responsibility" for the uncertainty about the safety of Toyota's vehicles that consumers are feeling.

In his prepared testimony, Toyoda said part of the problem is due to the fact that the company "pursued growth over the speed at which we were able to develop our people and our organization," -- in other words, the company grew too fast. He expressed regret "that this has resulted in the safety issues described in the recalls we face today," adding "I am deeply sorry for any accidents that Toyota drivers have experienced."

Ditlow says one way Toyota can help restore confidence is to meet its problems head on. "Every time they get a complaint of unintended acceleration, they need to have a team of engineers available to examine it, produce a written report, give it to NHTSA (National Highway Traffic Safety Administration), give it to the consumer."

According to Ditlow, the way Toyota handled - or failed to handle - the problem "did more damage" to the company's image than the problem itself. "No one expects a perfect vehicle," Ditlow concluded. "What you do expect is that when there is a problem, it will be fixed."

Edmunds.com's Caldwell tells ConsumerAffairs.com that Toyota can learn from its mistakes. "When you don't answer questions or have a press conference, people are left to their own devices and will make the story for Toyota."

She says if the company had taken a "firmer, more aggressive stance in the beginning, there wouldn't be just a complete witch hunt out there."

Experts: Toyota Faces Challenge Winning Back Consumer Confidence ...

Toyota Bragged About Limiting 2007 Recall

Toyota may have some explaining to do. In an internal document obtained by Congressional investigators, company executives noted they had saved $100 million by persuading U.S. regulators that a sudden acceleration problem with 2007 Camry and Lexus models was caused by floor mats.

Citing it as a "win" for the company, the document said Toyota had been successful in negotiating with the National Highway Traffic Safety Administration to recall the floor mats rather than finding a defect in the cars that required a repair.

Toyota ultimately suspended US sales of eight of its models and recalled millions of vehicles to address the sudden acceleration problem.

In September 2007 Toyota announced a recall of 55,000 floor mats which were used in the 2007/2008 Lexus ES 350 as well as the 2007/2008 Camry. At the same time, NHTSA strongly urged owners to "make sure the driver-side, all weather floor mat is properly secured before driving the vehicles."

At the time, NHTSA and Toyota noted that, if unsecured, the mats could slip forward and trap the accelerator pedal, causing the vehicle to accelerate uncontrollably. Though the recall was limited to the Camry and Lexus, ConsumerAffairs.com had logged many complaints from Toyota Prius drivers about the sudden acceleration problem. And at the time, not all were buying Toyota and NHTSA's solution.

The Rub

"Here is the rub," one California reader told us in 2007. "If it truly were the mat catching the accelerator, why did turning the car off solve the problem? There is nothing with the power button that would do this. And yet each time when I restarted the Prius it was fine. If the accelerator were caught under the mat once the car was turned off the problem did not persist," she wrote.

Fast-forward two years and Toyota recalls more floor mats to deal with the same problem. In September 2009 Toyota announced a recall of 3.8 million Lexus and Toyota cars, again blaming the sliding floor mats. At the time, owners of the affected models were asked to remove the floor mats until they could be replaced with a safer version.

Then, just over a month later, NHTSA took the unusual step of correcting what it called "misleading" information from Toyota. In an early November 2009 statement, the National Highway Traffic Safety Administration said it was correcting what it called "inaccurate and misleading" information in a Toyota press release, concerning its recent recall of 3.8 million Toyota and Lexus models.

The release in question stated that NHTSA had reached a conclusion "that no defect exists in vehicles in which the driver's floor mat is compatible with the vehicle and properly secured." Not so, the agency said.

Must Address Design Flaw

"NHTSA has told Toyota and consumers that removing the recalled floor mats is the most immediate way to address the safety risk and avoid the possibility of the accelerator becoming stuck. But it is simply an interim measure," NHTSA said in a November 4 statement. "This remedy does not correct the underlying defect in the vehicles involving the potential for entrapment of the accelerator by floor mats, which is related to accelerator and floor pan design."

In other words, NHTSA said Toyota couldn't resolve the problem simply by removing the floor mats. They must address what safety researchers by then saw as a design flaw. Not long afterward, the carmaker capitulated, beginning what has turned into a financial and public relations nightmare.

Congress, meanwhile, wants to know what Toyota knew and when it knew it. The document citing the savings in limiting the 2007 recall to floor mats may take center stage as the House Committee on Oversight and Government Reform holds hearings on the subject. The Obama Administration is also looking closely.

"Unfortunately, this document is very telling," Olivia Alair, a spokeswoman for the Transportation Department, said. "We're going to hold Toyota's feet to the fire and make sure they do what's necessary."



Toyota Bragged About Limiting 2007 Recall...

Toyota Recalls Impact Online Car Shopping

From the start, auto industry experts predicted Toyota's high-profile problems would benefit the carmaker's competitors. Early evidence tends to confirm that.

CarGurus.com is among the first to issue a study of Toyota's recalls on car shopping. It concludes there has been a noticeable shift away from Toyota and toward Ford and Chevrolet models.

That confirms findings by Kelley Blue Book, which said that purchase consideration of Toyota fell 20 percent after the recent recalls, droping it from first place to third behind Chevrolet and Ford.

For its study, CarGurus measured the change in online search volume within its car shopping product for specific recalled Toyota models. Search volumes were measured 10 days prior to and 10 days after Toyota's January 26th product recall announcement.

After the recall announcement, Toyota's share of shopping search volume at CarGurus dropped between six and 16 percent depending on the car model. For the top four best-selling Toyota models recalled, comparable models from Ford and Chevrolet garnered the greatest increase in search volume share.

Corolla's loss, Cobalt's gain

During the ten days after the recall, search market share for the Toyota Corolla, the fifth best-selling car in the United States, dropped 13 percent compared to the ten days prior to the recall announcement. During this same period, the leading search share gainers for competitive products to the Corolla were the Chevrolet Cobalt, up 11 percent, and the Ford Focus, with a nine percent gain.

Toyota's other top seller, the Camry, the third best-selling car in the United States, saw a similar shift in consumer consideration during this period. During the 10 days after the recall announcement, the Camry's share of search volume dropped 8 percent.

During this same period, however, search market share increased 15 percent for the Ford Fusion and eight percent for the Chevrolet Impala.

"Industry experts have already noted that Toyota's problems could impact other carmakers," said Langley Steinert, Founder/CEO of CarGurus. "What is surprising, however, is how much Ford and Chevrolet in particular appear to have benefited from Toyota's troubles. These two domestic manufacturers could leverage this opportunity to take significant market share from Toyota."

But Toyota is mounting a counterattack but how effective it will be remains to be seen.


Toyota Recalls Impact Online Car Shopping...

Toyota Issues Recall To Fix Prius Brake Problem

For Toyota, it's one more headache as the beleaguered carmaker issued a widely expected recall to fix a problem on 133,000 2010 Prius models, as well as 14,500 Lexus vehicles.

Toyota said it would update software in the vehicles' anti-lock brake system. The ABS, in normal operation, engages and disengages rapidly as the control system senses and reacts to tire slippage.

Some 2010 model year Prius and 2010 HS 250h owners have reported experiencing inconsistent brake feel during slow and steady application of brakes on rough or slick road surfaces when the ABS is activated in an effort to maintain tire traction. Some have reported not being able to stop the car.

Toyota said it responded to owner concerns with a running production change for 2010 Prius that was introduced last month, improving the ABS systems response time, as well as the systems overall sensitivity to tire slippage. The production change for the HS 250h is planned for later this month.

The brake problem recall comes on top of the highly-publicized sudden acceleration recall that prompted Toyota to not only recall eight popular models of its cars, but suspend their sale in the U.S.

The Prius Brake recall is limited to 2010 models although ConsumerAffairs.com has received complaints about other model year Prius brake problems. Last month, Lisa, of South Salt Lake, Utah, reported a problem with her 2008 Prius.

From day one I have noticed the brakes do not work properly, Lisa told ConsumerAffairs.com. At first I thought it was just a terrible car for rain or snow but it was having problems in the slightest rain shower. If I hit a pot hole or bump while slowing down the brakes release. If the traction control activates the brakes release. The smallest bump or slight slip from one tire and the brakes stop working. If I'm turning into a driveway or onto a side street and theres a bump or dip by brakes will release and my car will slide. Now that I'm aware of the brakes slipping I've noticed it's every day, the roads will be perfectly dry, I have brand new tires, the brake pads just barely checked at the dealer, but if I hit a bump I have no brakes.

Recall Limited To 2010 Models

Unfortunately for Lisa and other drivers experiencing the problem in older models, both the recall and the National Highway Traffic Safety Administration probe are limited to the 2010 Prius. NHTSA reported last week it had opened an investigation into the 2010 Prius after receiving 124 complaints about the brakes.

Toyota said the recall will allow Toyota dealers to perform the software update on 2010 Prius vehicles sold prior to this running production change. Only Prius vehicles produced since May 2009 and all HS 250h vehicles are subject to this recall. The company says first- and second-generation Prius vehicles use a different ABS system and are not involved in this campaign.

The ABS system on the Lexus HS 250h is similar in design to the Prius. The software adjustment planned for HS 250h production and dealer modification is being finalized and will be announced very soon, the company said.

Toyota will begin mailing letters to Prius owners included in this recall next week and HS 250h owners within the next few weeks, to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall.

Older Camrys Recalled

Separately, Toyota said it will conduct a voluntary safety recall on approximately 7,300 early production - 2010 model year Camry vehicles equipped with the 4 cylinder engine to inspect for a power steering hose that may be in contact with a front brake tube. This contact could lead to a hole in the brake tube and cause a brake fluid leak, increased brake pedal stroke and greater vehicle stopping distance.

Owners of the involved 2010 Camry vehicles will be notified by mail starting in the middle of February.

Were committed to doing everything we can as fast as we can to restore consumer trust in Toyota, and these recalls are part of this effort, said Jim Lentz, President and Chief Operating Officer, Toyota Motor Sales. We regret the inconvenience this recall will cause to Prius and HS 250h owners, and will do our best with the support of our dealers to make sure that it is conducted in the most trouble-free manner possible.

For Toyota, it's one more headache as the beleaguered carmaker issued a widely expected recall to fix a problem on 133,000 2010 Prius models, as well as 14...

Feds Investigate Toyota Prius Brakes

Toyota, already reeling from several massive recalls, has a new problem. The National Highway Traffic Safety Administration (NHTSA) says it has opened a formal investigation of the 2010 Toyota Prius. The goal is to learn whether the 37,000 vehicles suffer momentary loss of braking when traveling on bumpy surfaces.

NHTSA said it has received 124 consumer complaints about the problem, four of them involving crashes and two of those involving minor injuries.

A Toyota spokesman said the company would "cooperate fully" with the investigation.

Toyota's problems began to accelerate Wednesday as Transportation Secretary Ray LaHood advised owners of recalled Toyotas to "stop driving them" until a dealer could inspect them and said U.S. safety investigators are continuing their probe.

Although LaHood quickly retracted his comments, the Japanese government also told the automaker to investigate reports of brake failure on some Prius models. The Japanese Transportation Ministry cited 14 reports of brake failure in the latest generation of the hybrid since it went on sale in May 2009.

An examination of complaints to ConsumerAffairs.com also reveals instances of reported brake failure. Gary, of Trumansburg, N.Y., said he had an accident in his 2009 Prius on November 13, 2009 in which his car was totaled. From the start, he said, he suspected brake failure.

"I was in a situation where I had to stop very quickly and braked as hard as I could," he told ConsumerAffairs.com. The car slowed to a point then seemed to 'plateau' until my car struck a truck.

Gary said he never heard or felt the "ABS sound" or vibration, and had always suspected something was not right with the brakes. Because of the accident, he says he incurred a $2,200 debt to Toyota, from whom he leased the car.

In early January Virginia of Ottawa, Ontario told ConsumerAffairs.com that her 2005 Prius has always had a brake problem.

Bump in the road

"The brakes momentarily fail if the car hits a fair size pothole or bump while braking, and like other posters it took many occurrences of this to convince me it was the car's problem, not my braking," she wrote.

Linda of Johnson City, Tenn., wrote last November that her 2007 Prius had exhibited strange behavior, with the brakes sometimes not engaging immediately after applying pressure to the pedal.

Paul of Sedona Ariz., reported last April that he had been in three accidents, or near accidents in his 2009 Prius due to a combination of mysterious acceleration and loss of brakes.

"The first incident, a near accident, occurred when the car in front of me stopped," Paul told ConsumerAffairs.com. "I was driving slowly but my car suddenly seemed to accelerate on its own and my brakes failed. How I stopped my car I will never know."

The second incident was occurred in his garage, he says, when the car sped up and did not repond to the brakes.

The third incident occurred in a parking lot, he said. While driving slow and looking for a place to park, the brakes did not hold and the result was the car hit a parked car.

Toyota has not issued a recall of the Prius to check the brakes, but the New York Times quotes a Toyota spokeswoman as saying a brake defect could not be ruled out.

NHTSA's brake check

U.S. safety investigators are also probing reports of Prius brake problems. Wednesday the National Highway Traffic Safety Administration issued a statement saying it had begun an investigation.

"NHTSA has received a number of complaints about a potential defect affecting the brake system in Toyota's Prius hybrid and is conducting field work to examine the issue," the agency said.

Part of that field work may focus on the cars' electrical system. LaHood, who backed off of his comments about not driving Toyotas during Congressional testimony Wednesday, told reporters at an impromptu news conference that the cars' electronics were being scrutinized.

Could braking and acceleration problems in the Prius have an electric connection? Brakes in hybrids do, in fact, have a large electrical component. In addition to standard brakes, which rely on brake pads pressed against drums, hybrids use their electric motors to help slow the car.

"We are looking at the electronics. I can't be specific because we are looking at these complaints to see what they are," LaHood said.

And while LaHood says he never meant to suggest that owners of recalled Toyotas should park them until a dealer can inspect them, lawyers in both the U.S. and UK say that might, in fact, be sound advice.

A leading British traffic and criminal lawyer urged the owners of almost 181,000 vehicles recalled by Toyota in the UK to park them or face being charged with dangerous driving if they were in an accident.

The Prius is Toyota's third best-selling model in the U.S., with only the mid-sized Camry and compact Carolla outselling it.

Feds Investigate Toyota Prius Brakes...

Toyota Announces Accelerator Pedal Fix

Toyota says it will begin fixing accelerator pedals in recalled vehicles this week.

The car company says its engineers have developed and "rigorously tested a solution that involves reinforcing the pedal assembly in a manner that eliminates the excess friction that has caused the pedals to stick in rare instances." Toyota says it also has developed an "effective solution" for vehicles in production.

Parts to reinforce the pedals are already being shipped for use by dealers, and dealer training is under way, Toyota said. Many dealers have been scheduled to work extended hours to complete the recall campaign as quickly and conveniently as possible, with some even staying open 24 hours a day. The company has also stopped production of affected vehicles for the week of February 1.

"Nothing is more important to us than the safety and reliability of the vehicles our customers drive," said Jim Lentz, president and Chief Operating Officer, Toyota Motor Sales (TMS) U.S.A., Inc. "We deeply regret the concern that our recalls have caused for our customers and we are doing everything we can -- as fast as we can -- to make things right. We know what's causing the sticking accelerator pedals, and we know what we have to do to fix it. We also know it is most important to fix this problem in the cars on the road."

On January 21, Toyota announced its intention to recall approximately 2.3 million select Toyota Division vehicles equipped with a specific pedal assembly and suspended sales of the eight models involved in the recall on January 26.

Toyota vehicles affected by the recall include:

• Certain 2009-2010 RAV4s

• Certain 2009-2010 Corollas

• 2009-2010 Matrixes

• 2005-2010 Avalon

• Certain 2007-2010 Camrys

• Certain 2010 Highlanders

• 2007-2010 Tundra

• 2008-2010 Sequoia

No Lexus Division or Scion vehicles are affected by these actions. Others that are

NOT

affected include Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and certain Camry models, including Camry hybrids, all of which remain for sale.

Further, Camry, RAV4, Corolla and Highlander vehicles with Vehicle Identification Numbers (VIN) that begin with "J" are not affected by the accelerator pedal recall.

In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, Toyota says the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.

Detailed information and answers to questions about issues related to this recall are available to customers at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.

Proposed fix

Toyota says it has pinpointed the issue that could cause accelerator pedals in recalled vehicles to stick in a partially open position. The issue involves a friction device in the pedal designed to provide the proper "feel" by adding resistance and making the pedal steady and stable. The device includes a shoe that rubs against an adjoining surface during normal pedal operation.

Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.

The automaker calls the solution for current owners "both effective and simple." It says a precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated.

The company says it has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick.

Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this problem. In the case of vehicles covered by both recalls, Toyota says it plans to remedy both at the same time.

Toyota Announces Accelerator Pedal Fix...

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Toyota Adds 1.1 Million Vehicles to Accelerator Pedal Recalls


It just keeps getting worse for Toyota. The Japanese automaker said it will recall another 1.1 million U.S. models to fix floor mats that may jam accelerator pedals and cause unintended acceleration.

It's an extension of last fall's recall, when Toyota recalled 4.3 million vehicles. Earlier this week, Toyota took the unprecedented step of suspending sales of eight models -- some 2.3 million vehicles -- involved in a separate recall for sticking accelerator pedals announced earlier this month.

The latest announcement involves:

• 2008-10 Highlanders

• 2009-2010 Corollas, Venzas, and Matrixes.

It also covers 2009-2010 Pontiac Vibes made in a joint venture with General Motors Co.

There are two separate problems involving the accelerator pedals -- both potentially causing unintended acceleration and possible loss of control. In the 2.3 million vehicles recalled last week, accelerator pedals may become sluggish and stick in the open position. The other recall involves the possibility that floor mats may jam the accelerator pedals.

Toyota's remedy for the floor mat problem involves modifying or replacing the accelerator pedals and, in some cases, modifying the floor surface to reduce the likelihood of the floor mat jamming the pedal.

The other problem -- sluggish or sticking pedals -- may be a little harder to fix. Toyota has not yet made a definitive statement about how it will address that situation.

Competitors swarm

Toyota's dramatic fall from grace creates an opportunity that its competitors are not shy about exploiting. General Motors announced that it offer a rebate of up to $1,000 or free financing to Toyota owners who buy a GM car or truck.

Industry analysts expect Honda and Hyundai to make big sales gains, both in the U.S. and in global markets, while Toyota lies wounded.

Car rental companies are also affected. Avis Budget Group and Enterprise said they are pulling all of the recalled models from their fleets.

Pressure from feds

Toyota's stunning decision to suspend sales of some of its most popular models was initially seen as an act of corporate responsibility but U.S. Transportation Secretary Ray LaHood says the automaker's decision came amid pressure from federal regulators.

"We have a responsibility for the safety of these automobiles," he told WGN radio in Chicago. "And when we discovered the accidents that have taken place with the sticking accelerators in the floor mats, we immediately told Toyota they should recall those cars."

Helping ensure the safety of our customers and restoring confidence in Toyota are very important to our company, said Group Vice President and Toyota Division General Manager Bob Carter. This action is necessary until a remedy is finalized. Were making every effort to address this situation for our customers as quickly as possible.

Earlier recalls

This week's earlier recall and sales suspension involve these models:

• 2007-10 Camrys,
• 2009-10 Corollas,
• 2009-10 RAV4s,
• 2009-10 Matrixes,
• 2005-10 Avalons,
• 2010 Highlanders,
• 2007-10 Tundras and
• 2008-10 Sequoias.

No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser and select Camry models, including all Camry hybrids, which will remain for sale.

The action is separate from the ongoing recall of 4.2 million Toyota and Lexus models for a similar but unrelated problem involving unintended acceleration, although the company said about 1.7 million vehicles are included in both recall actions.

No one knows how many accidents may have been caused by unintended acceleration in the affected models but an August 2009 tragedy on a San Diego freeway put the problem at the top of the auto safety agenda. In that accident, a California highway patrolman and his family were killed in their runaway Lexus ES 350. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

The Wall Street Journal uoted a Massachusetts firm, Safety Research and Strategies, as saying it had identified 2,274 incidents of unintended acceleration in Toyota vehicles, causing 275 crashes and at least 18 fatalities since 1999.

The company said it could not confirm the figures.

Toyota's 2009 recall, which is still underway, was the largest in the company's history. Toyota and Lexus vehicles affected by the earlier recall are:

• 2007-2010 Camry
• 2005-2010 Avalon
• 2004-2009 Prius
• 2005-2010 Tacoma
• 2007-2010 Tundra
• 2007-2010 Lexus ES 350
• 2006-2010 Lexus IS 250 and IS350

Toyota also said it will install a brake override system on the Camry, Avalon and Lexus models. The override will shut off all engine power if drivers press both the brake and accelerator pedals simultaneouls. Toyota said the override is intended to be "an extra measure of confidence."

The sales hiatus will idle five U.S. plans that build Toyota products for at least the week of February 1.

What to do

In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes, the company said. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure.

Owners who have further questions can visit www.toyota.com or www.lexus.com or contact the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Assistance at 1-800-295-3987.

Critics complain

Critics complained that Toyota did not exactly leap at the opportunity to recognize and fix the problem and consumers have been complaining about the sudden acceleration for years. Initially, the company blamed the problem on floor mats sliding forward but the National Highway Traffic Safety Administration (NHTSA) called that statement "inaccurate and misleading."

Toyota eventually conceded that it was the design of the accelerator pedal that was causing the problem.

No one knows how many accidents may have been caused but an August 2009 tragedy on a San Diego freeway put the problem at the top of the auto safety agenda. In that accident, a California highway patrolman and his family were killed in their runaway Lexus ES 350. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

Others have escaped injury, but only narrowly. Radha of Philadelphia was in a parking lot earlier this year when his 2009 Prius began accelerating unexpectedly.

"I went all in for the brakes -- no reaction from the car," he said. "Car crashed into a light pole, tilted to its right crashed down in parking spot right next to where I wanted to park. With me hanging by the seat belt, car still accelerating, I went for the power button. No response to that either.

Radha managed to crawl through the window to escape from the car, the engine running wide open as the car lay on its side. When police arrived, they managed to switch the car off, Radha said.

Mary of Medford, Oregon, also reported that four incidents of unintended acceleration in her 2007 Prius were accompanied by an apparent lack of response from the brakes. She said her dealer was able to duplicate the problem twice but couldn't resolve it.

"It has nothing to do with the floor mat," Mary said.

Not only were consumers skeptical, so was the National Highway Traffic Safety Administration (NHTSA). NHTSA issued a highly unusual statement scolding Toyota for what it called "inaccurate and misleading" information in Toyota press release about the recall.

Toyota recalled 55,000 Camry and Lexus models in September 2007 following complaints of runaway acceleration. Owners of the popular Prius Hybrid had also complained of the problem but were not included in that recall, though Prius models are included in the current recall.

Toyota Adds 1.1 Million Vehicles to Accelerator Pedal Recalls...

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Toyota Suspends Sales of Popular Models Plagued by Sticking Accelerators


In an unprecedented move, Toyota Motor Sales U.S.A. has suspended sales of eight Toyota models involved in the recall for sticking accelerator pedals announced earlier this month.

Toyota's move -- called "stunning" by industry analysts -- is seen as a sign of how seriously Toyota fears the safety debacle could harm its sales at a time when the U.S. auto industry is on the mend.

Helping ensure the safety of our customers and restoring confidence in Toyota are very important to our company, said Group Vice President and Toyota Division General Manager Bob Carter. This action is necessary until a remedy is finalized. Were making every effort to address this situation for our customers as quickly as possible.

The recall and sales suspension involve these models:

• 2007-10 Camrys,
• 2009-10 Corollas,
• 2009-10 RAV4s,
• 2009-10 Matrixes,
• 2005-10 Avalons,
• 2010 Highlanders,
• 2007-10 Tundras and
• 2008-10 Sequoias.

No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser and select Camry models, including all Camry hybrids, which will remain for sale.

The action is separate from the ongoing recall of 4.2 million Toyota and Lexus models for a similar but unrelated problem involving unintended acceleration, although the company said about 1.7 million vehicles are included in both recall actions.

No one knows how many accidents may have been caused by unintended acceleration in the affected models but an August 2009 tragedy on a San Diego freeway put the problem at the top of the auto safety agenda. In that accident, a California highway patrolman and his family were killed in their runaway Lexus ES 350. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

The Wall Street Journal today quoted a Massachusetts firm, Safety Research and Strategies, as saying it had identified 2,274 incidents of unintended acceleration in Toyota vehicles, causing 275 crashes and at least 18 fatalities since 1999.

The company said it could not confirm the figures.

Earlier recall

Toyota's 2009 recall, which is still underway, was the largest in the company's history. Toyota and Lexus vehicles affected by the earlier recall are:

• 2007-2010 Camry
• 2005-2010 Avalon
• 2004-2009 Prius
• 2005-2010 Tacoma
• 2007-2010 Tundra
• 2007-2010 Lexus ES 350
• 2006-2010 Lexus IS 250 and IS350

Toyota also said it will install a brake override system on the Camry, Avalon and Lexus models. The override will shut off all engine power if drivers press both the brake and accelerator pedals simultaneouls. Toyota said the override is intended to be "an extra measure of confidence."

The sales hiatus will idle five U.S. plans that build Toyota products for at least the week of February 1.

What to do

In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes, the company said. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure.

Owners who have further questions can visitwww.toyota.comorwww.lexus.com or contact the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Assistance at 1-800-295-3987.

Critics complain

Critics complained that Toyota did not exactly leap at the opportunity to recognize and fix the problem and consumers have been complaining about the sudden acceleration for years. Initially, the company blamed the problem on floor mats sliding forward but the National Highway Traffic Safety Administration (NHTSA) called that statement "inaccurate and misleading."

Toyota eventually conceded that it was the design of the accelerator pedal that was causing the problem.

No one knows how many accidents may have been caused but an August 2009 tragedy on a San Diego freeway put the problem at the top of the auto safety agenda. In that accident, a California highway patrolman and his family were killed in their runaway Lexus ES 350. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

Others have escaped injury, but only narrowly. Radha of Philadelphia was in a parking lot earlier this year when his 2009 Prius began accelerating unexpectedly.

"I went all in for the brakes -- no reaction from the car," he said. "Car crashed into a light pole, tilted to its right crashed down in parking spot right next to where I wanted to park. With me hanging by the seat belt, car still accelerating, I went for the power button. No response to that either.

Radha managed to crawl through the window to escape from the car, the engine running wide open as the car lay on its side. When police arrived, they managed to switch the car off, Radha said.

Mary of Medford, Oregon, also reported that four incidents of unintended acceleration in her 2007 Prius were accompanied by an apparent lack of response from the brakes. She said her dealer was able to duplicate the problem twice but couldn't resolve it.

"It has nothing to do with the floor mat," Mary said.

Not only were consumers skeptical, so was the National Highway Traffic Safety Administration (NHTSA). NHTSA issued a highly unusual statement scolding Toyota for what it called "inaccurate and misleading" information in Toyota press release about the recall.

Toyota recalled 55,000 Camry and Lexus models in September 2007 following complaints of runaway acceleration. Owners of the popular Prius Hybrid had also complained of the problem but were not included in that recall, though Prius models are included in the current recall.


Toyota Suspends Sales of Popular Models Plagued by Sticking Accelerators...

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Toyota Recalls 2.3 Million More Vehicles to Fix Runaway Acceleration


Toyota is adding 2.3 million vehicles to the 4.2 million Toyota and Lexus models already recalled to fix a problem that can cause the accelerator pedal to stick.

The latest recall involves

• 2007-10 Camrys,
• 2009-10 Corollas,
• 2009-10 RAV4s,
• 2009-10 Matrixes,
• 2005-10 Avalons,
• 2010 Highlanders,
• 2007-10 Tundras and
• 2008-10 Sequoias.

Toyota Motor Sales U.S.A. said in a statement that accelerator pedals could stick "in a partially depressed position or return slowly to the idle position" in the affected models. A spokesman said the problem was most likely to occur when the pedal mechanism becomes worn.

Today's action is separate from the ongoing recall of 4.2 million Toyota and Lexus models. The company said about 1.7 million vehicles are included in both recall actions.

"In recent months, Toyota has investigated isolated reports of sticking accelerator pedal mechanisms in certain vehicles without the presence of floor mats, said Group Vice President Irv Miller. Our investigation indicates that there is a possibility that certain accelerator pedal mechanisms may, in rare instances, mechanically stick in a partially depressed position or return slowly to the idle position."

He said Toyota is "working quickly" to resolve the problem.

In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes, the company said. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure.

Earlier recall

Toyota's 2009 recall, which is still underway, was the largest in the company's history. Toyota and Lexus vehicles affected by the earlier recall are:

• 2007-2010 Camry
• 2005-2010 Avalon
• 2004-2009 Prius
• 2005-2010 Tacoma
• 2007-2010 Tundra
• 2007-2010 Lexus ES 350
• 2006-2010 Lexus IS 250 and IS350

Toyota also said it will install a brake override system on the Camry, Avalon and Lexus models. The override will shut off all engine power if drivers press both the brake and accelerator pedals simultaneouls. Toyota said the override is intended to be "an extra measure of confidence."

Critics complained that Toyota did not exactly leap at the opportunity to recognize and fix the problem and consumers have been complaining about the sudden acceleration for years. Initially, the company blamed the problem on floor mats sliding forward but the National Highway Traffic Safety Administration (NHTSA) called that statement "inaccurate and misleading."

Toyota eventually conceded that it was the design of the accelerator pedal that was causing the problem.

No one knows how many accidents may have been caused but an August 2009 tragedy on a San Diego freeway put the problem at the top of the auto safety agenda. In that accident, a California highway patrolman and his family were killed in their runaway Lexus ES 350. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

Others have escaped injury, but only narrowly. Radha of Philadelphia was in a parking lot earlier this year when his 2009 Prius began accelerating unexpectedly.

"I went all in for the brakes -- no reaction from the car," he said. "Car crashed into a light pole, tilted to its right crashed down in parking spot right next to where I wanted to park. With me hanging by the seat belt, car still accelerating, I went for the power button. No response to that either.

Radha managed to crawl through the window to escape from the car, the engine running wide open as the car lay on its side. When police arrived, they managed to switch the car off, Radha said.

Mary of Medford, Oregon, also reported that four incidents of unintended acceleration in her 2007 Prius were accompanied by an apparent lack of response from the brakes. She said her dealer was able to duplicate the problem twice but couldn't resolve it.

"It has nothing to do with the floor mat," Mary said.

Not only were consumers skeptical, so was the National Highway Traffic Safety Administration (NHTSA). NHTSA issued a highly unusual statement scolding Toyota for what it called "inaccurate and misleading" information in Toyota press release about the recall.

"NHTSA has told Toyota and consumers that removing the recalled floor mats is the most immediate way to address the safety risk and avoid the possibility of the accelerator becoming stuck. But it is simply an interim measure," NHTSA said. "This remedy does not correct the underlying defect in the vehicles involving the potential for entrapment of the accelerator by floor mats, which is related to accelerator and floor pan design."

Will the pedal reshaping work? A former Toyota engineer now with Edmunds.com says it should.

"Our tests have confirmed that an out of position floor mat can cause the throttle to stick because of the shape and geometry of the current gas pedal," Automotive News quoted Dan Edmunds as saying. He was senior chassis development engineer for Toyota's Technical Center before joining Edmunds.com.

"Temporarily shortening and replacing the accelerator pedals are viable solutions to alleviate the problem," Edmunds said.

Owners who have further questions can visitwww.toyota.comorwww.lexus.com or contact the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Assistance at 1-800-295-3987.

Toyota recalled 55,000 Camry and Lexus models in September 2007 following complaints of runaway acceleration. Owners of the popular Prius Hybrid had also complained of the problem but were not included in that recall, though Prius models are included in the current recall.



Toyota Recalls 2.3 Million More Vehicles to Fix Runaway Acceleration...

Toyota to Roll Out Plug-In Electric Car in 2011

Toyota is serving notice that it doesn't intend to allow other car makers to pass it by in the race to be the "greenest" auto company. The maker of the gasoline hybrid Prius said it will introduce a plug-in electric car in 2011.

Toyota will have plenty of competition. General Motors recently announced plans to produce up to 60,000 Chevy Volt plug-in hybrids a year beginning next year. Nissan also plans to introduce a plug-in next year while Ford and Volkswagen are also working on plug-in models.

Toyota said it plans to take its popular Prius and create a plug-in version of the gasoline hybrid. Instead of an engine that is powered by both gasoline and batteries, the plug-in model is powered almost exclusively by electricity.

Batteries can be plugged into electrical outlets overnight to recharge. On longer trips, a small gasoline engine recharges the batteries, providing extended range.

Toyota hasn't said how much its plug-in hybrid will cost, but the New York Times quotes a Toyota executive as saying the new model will be "affordable." The Chevy Volt plug-in hybrid is expected to start at around $40,000.

Toyota says its all-electric Prius would be twice as efficient as the current gasoline hybrid model and would recharge in only one and a half hours.

Toyota has proven in the past that consumers will purchase fuel efficient cars that have a "green" image, even paying a premium for the privilege. Perhaps the Prius is the best example of that. Since rolling out in 1997, demand has been strong for these cars. In fact, when gasoline prices soared over $4 a gallon in 2008, there were often waiting lists for Prius' at Toyota dealers and consumers who were able to get one had to pay a "surcharge."

However, in terms of gasoline mileage versus the extra cost of the vehicle, Prius owners didn't always save money. There have also been nagging problems with the car's traction control, as well as other problems, according to ConsumerAffairs.com readers.

"The engine of my 2007 Toyota Prius frequently fails to shut down when I firmly push the power button, exactly as directed in the owner's manual, often requiring that I push the button a second time," William, of Memphis, Tenn., told ConsumerAffairs.com. "Even if I hold the button in several seconds with the brake depressed. The car has never 'run away' with me, thus I have only experienced this problem when I have come to a stop and wish to get out of the car. The problem started after I had the car about 18 month and had driven approximately 15,000 miles."

Toyota to Roll Out Plug-In Electric Car in 2011...

Toyota, Lexus Lead The Pack For Sudden Acceleration Problems

A Consumer Reports analysis of a National Highway Traffic Safety Administration (NHTSA) safety complaints database shows over 40 percent of sudden-acceleration complaints involve Toyota and Lexus models.

The review of 2008 model-year data also finds Ford standing out with a significant number of related complaints. Both car companies had a lopsided number of occurrences for their market share, though the statistical likelihood of experiencing such events is low.

CR's Auto Test Center and Statistics Department analyzed all 5,916 reports on 2008 models and identified 166 cases in which the complaint described verified the unintended acceleration that the driver found hard to control.

The incidents resulted in a safety advisory on floor-mat entrapment issued by both NHTSA and Toyota in September 2009.

The magazine says its analysis found the sudden-acceleration incidents were distributed over 22 brands with 47 complaints about Toyota models and five for Lexus vehicles. All told, the two accounted for more than a third of all the unintended-acceleration incidents among 2008-model vehicles. As Consumer Reports put it, "Toyota racked up more unintended-acceleration complaints than Chrysler, GM, Honda, and Nissan combined."

A check of the ConsumerAffairs.com database found numerous complaints about Toyota. Among them:

• Andrew of Leverett, MA, wrote of an incident involving his wife's Prius: "In traffic on a multi-lane highway in Canada, the car did not slow when I let up on the accelerator, and then I realized that it was actually accelerating. I used the service brake repeatedly to keep the speed down to the speed of the traffic (probably about 60mph) until I found a place to pull off."

• Miriam of Oakland, CA, says she was driving at slow speed due to traffic conditions, when suddenly her Prius "felt as if it uncontrollably sped up and lunged forward. I hit the brakes but it did not stop it from running into the back end of the car in front of me. It was very unnerving."

Ford complaints

Complaints about Ford also were high. CR says there were 36 complaints some indicating that the pedal arrangement in the popular F-150 pickup makes it too easy to hit the brake and accelerator at the same time. There also were other sudden-acceleration events that could not be explained.

Consumer Reports says it found the following complaints about the F-150 in the NHTSA database:

• "This Ford F-150 pickup truck has the widest gas (accelerator) pedal I have ever seen and as a result my right foot continues to press down on it, even after I have started applying the brake pedal with the same foot."

• "I entered the vehicle, started the engine, and put the vehicle in drive. The engine immediately increased in rpm to the point where the rear tires began spinning on the gravel. I put the transmission in Neutral and the engine rpm increased. I removed my foot from the brake and the engine continued at a very high rpm. I then depressed and released the accelerator and the engine returned to a normal idle."

• "...the truck spontaneously accelerated at full throttle with my foot firmly on the brake I was advancing without applying the accelerator. With the brakes fully applied, I continued to advance into the parking lot and I immediately shifted into Park in attempt to stop the vehicle. The vehicle came to a stop and the engine was racing at full throttle in Park."

CR points out that while the NHTSA complaint database does not reflect all sudden, unintended acceleration cases, the data show statistically more complaints for certain Toyota, Lexus, and Ford brand models.

CR says its analysis found the ratio of reports for experiencing such a problem on 2008 model-year vehicle from Toyota Motor Corporation is about one in nearly 50,000. Ford's reported risk is about one in nearly 65,000, while the reported risk for a General Motors vehicle is just one in 500,000.

Toyota, Lexus Lead The Pack For Sudden Acceleration Problems...

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Toyota Announces Expanded Recall to Fix Runaway Acceleration


Toyota says it will replace or reshape accelerator pedals on 3.8 million vehicles in an attempt to deal with an unintended acceleration problem that has resulted in at least one fatal accident. It's the largest recall in the company's history.

Toyota and Lexus vehicles affected by the recall are:

• 2007-2010 Camry
• 2005-2010 Avalon
• 2004-2009 Prius
• 2005-2010 Tacoma
• 2007-2010 Tundra
• 2007-2010 Lexus ES 350
• 2006-2010 Lexus IS 250 and IS350

Toyota also said it will install a brake override system on the Camry, Avalon and Lexus models. The override will shut off all engine power if drivers press both the brake and accelerator pedals simultaneouls. Toyota said the override is intended to be "an extra measure of confidence."

Toyota said it is in the process of completing development of these actions and for the ES350, Camry, and Avalon will start notifying owners of the involved vehicles via first-class mail by the end of this year. The remedy process regarding the other five models will occur on a "rolling schedule" during 2010, the company said.

Toyota said its dealers will be trained and equipped to make the necessary modifications to these models starting at the beginning of 2010. Initially, it said dealers will be instructed on how to reshape the accelerator pedal for the repair. As replacement parts with the same shape as the modified pedal become available, they will be made available to dealers for the repair, beginning around April 2010. Customers who have had the remedy completed will have the opportunity to receive a new pedal if they desire.

Critics have complained that Toyota did not exactly leap at the opportunity to recognize and fix the problem and consumers have been complaining about the sudden acceleration for years.. Initially, the company blamed the problem on floor mats sliding forward but the National Highway Traffic Safety Administration (NHTSA) called that statement "inaccurate and misleading."

Toyota eventually conceded that it was the design of the accelerator pedal that was causing the problem.

"I have had three accidents or near accidents with my new 2009 Toyota Prius due to a combination of mysterious acceleration and loss of brakes," Paul of Sedona, Arizona, told ConsumerAffairs.com. My car suddenly seemed to accelerate on its own and my brakes failed. How I stopped my car I will never know."

Not only were consumers skeptical, so was the National Highway Traffic Safety Administration (NHTSA). Earlier this month, NHTSA issued a highly unusual statement scolding Toyota for what it called "inaccurate and misleading" information in Toyota press release about the recall.

"NHTSA has told Toyota and consumers that removing the recalled floor mats is the most immediate way to address the safety risk and avoid the possibility of the accelerator becoming stuck. But it is simply an interim measure," NHTSA said. "This remedy does not correct the underlying defect in the vehicles involving the potential for entrapment of the accelerator by floor mats, which is related to accelerator and floor pan design."

Will the pedal reshaping work? A former Toyota engineer now with Edmunds.com says it should.

"Our tests have confirmed that an out of position floor mat can cause the throttle to stick because of the shape and geometry of the current gas pedal," Automotive News quoted Dan Edmunds as saying. He was senior chassis development engineer for Toyota's Technical Center before joining Edmunds.com.

"Temporarily shortening and replacing the accelerator pedals are viable solutions to alleviate the problem," Edmunds said.

Reports from Tokyo say Toyota has set aside more than $5 billion to replace the accelerator pedals on all of the 3.8 million vehicles. The company says the cost will have no sigifnicant effect on its business.

"The safety of our owners and the public is our utmost concern and Toyota has and will continue to thoroughly investigate and take appropriate measures to address any defect trends that are identified," Toyota said in a statement.

Owners who have further questions can visit www.toyota.com or www.lexus.com or contact the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Assistance at 1-800-295-3987.

Under the pedal

The problem with the floor mats is not that they can slip over the accelerator and push it down -- but rather that the mats can slide under the pedal and push it forward, which in the worst case can result in full-throttle acceleration that defies an instant solution. Many Toyotas have "On" and "Off" buttons that take three seconds to operate.

No one knows how many accidents may have been caused but an August tragedy on a San Diego freeway put the problem at the top of the auto safety agenda. In that accident, a California highway patrolman and his family were killed in their runaway Lexus ES 350. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

Others have escaped injury, but only narrowly. Radha of Philadelphia was in a parking lot earlier this year when his 2009 Prius began accelerating unexpectedly.

"I went all in for the brakes -- no reaction from the car," he said. "Car crashed into a light pole, tilted to its right crashed down in parking spot right next to where I wanted to park. With me hanging by the seat belt, car still accelerating, I went for the power button. No response to that either.

Radha managed to crawl through the window to escape from the car, the engine running wide open as the car lay on its side. When police arrived, they managed to switch the car off, Radha said.

Mary of Medford, Oregon, also reported that four incidents of unintended acceleration in her 2007 Prius were accompanied by an apparent lack of response from the brakes. She said her dealer was able to duplicate the problem twice but couldn't resolve it.

"It has nothing to do with the floor mat," Mary said.

Toyota recalled 55,000 Camry and Lexus models in September 2007 following complaints of runaway acceleration. Owners of the popular Prius Hybrid had also complained of the problem but were not included in that recall, though Prius models are included in the current recall.


Toyota Announces Expanded Recall to Fix Runaway Acceleration...

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Toyota Ready to Expand Safety Recall Beyond Floor Mats


It's not just American car manufacturers who are sometimes slow to recognize and admit safety problems in their vehicles. In September, Toyota grudgingly agreed to recall about 3.8 million Toyota and Lexus models because of reports of unintended acceleration.

The company set no land speed records with the recall. Consumers had been complaining about the sudden acceleration for years. And many were not happy with Toyota's explanation of the problem. The company blamed the frightening out-of-control spurts of speed on floor mats which supposedly could slide onto the accelerator, pressing it to the floor but many Toyota owners find the explanation unconvincing.

"I have had three accidents or near accidents with my new 2009 Toyota Prius due to a combination of mysterious acceleration and loss of brakes," Paul of Sedona, Arizona, told ConsumerAffairs.com. My car suddenly seemed to accelerate on its own and my brakes failed. How I stopped my car I will never know."

Not only were consumers skeptical, so was the National Highway Traffic Safety Administration (NHTSA). Earlier this month, NHTSA issued a highly unusual statement scolding Toyota for what it called "inaccurate and misleading" information in Toyota press release about the recall.

"NHTSA has told Toyota and consumers that removing the recalled floor mats is the most immediate way to address the safety risk and avoid the possibility of the accelerator becoming stuck. But it is simply an interim measure," NHTSA said. "This remedy does not correct the underlying defect in the vehicles involving the potential for entrapment of the accelerator by floor mats, which is related to accelerator and floor pan design."

Now what?

So much for buying a few million floor mats. The auto industry is now abuzz with speculation about what Toyota will have to do to remedy the problem to NHTSA's satisfaction. Reports from Tokyo say Toyota has set aside more than $5 billion to replace the accelerator pedals on all of the 3.8 million vehicles, although the company has so far denied those reports.

It's not clear exactly what changes will be made but it apparently involves a complete redesign of the accelerator pedal.

The problem with the floor mats is not that they can slip over the accelerator and push it down -- but rather that the mats can slide under the pedal and push it forward, which in the worst case can result in full-throttle acceleration that defies an instant solution. Many Toyotas have "On" and "Off" buttons that take three seconds to operate.

No one knows how many accidents may have been caused but an August tragedy on a San Diego freeway put the problem at the top of the auto safety agenda. In that accident, a California highway patrolman and his family were killed in their runaway Lexus ES 350. Someone calling from the car before it crashed at over 100 miles per hour said they couldn't stop it. Seconds later, it struck an SUV.

Narrow escapes

Others have escaped injury, but only narrowly. Radha of Philadelphia was in a parking lot earlier this year when his 2009 Prius began accelerating unexpectedly.

"I went all in for the brakes -- no reaction from the car," he said. "Car crashed into a light pole, tilted to its right crashed down in parking spot right next to where I wanted to park. With me hanging by the seat belt, car still accelerating, I went for the power button. No response to that either.

Radha managed to crawl through the window to escape from the car, the engine running wide open as the car lay on its side. When police arrived, they managed to switch the car off, Radha said.

Mary of Medford, Oregon, also reported that four incidents of unintended acceleration in her 2007 Prius were accompanied by an apparent lack of response from the brakes. She said her dealer was able to duplicate the problem twice but couldn't resolve it.

"It has nothing to do with the floor mat," Mary said.

Affected models

Toyota and Lexus vehicles affected by the recall are:

• 2007-2010 Camry

• 2005-2010 Avalon

• 2004-2009 Prius

• 2005-2010 Tacoma

• 2007-2010 Tundra

• 2007-2010 ES 350

• 2006-2010 IS 250 and IS350

Toyota recalled 55,000 Camry and Lexus models in September 2007 following complaints of runaway acceleration. Owners of the popular Prius Hybrid had also complained of the problem but were not included in that recall, though Prius models are included in the current recall.


Toyota Ready to Expand Safety Recall Beyond Floor Mats...

Toyota Recalls Floor Mats in Camry, Avalon, Prius, Tacoma, Tundra Models

Toyota is recalling 3.8 million Lexus and Toyota cars because the floor mats can slide onto the accelerator, potentially causing uncontrolled acceleration. Owners of the affected models are being asked to remove the floor mats until they can be replaced with a safer version.

Toyota and Lexus vehicles affected are:

• 2007-2010 Camry

• 2005-2010 Avalon

• 2004-2009 Prius

• 2005-2010 Tacoma

• 2007-2010 Tundra

• 2007-2010 ES 350

• 2006-2010 IS 250 and IS350

Although the problem has been around for years in several Toyota models, the company and federal safety officials are suddenly taking it seriously.

"A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death," said Toyota. "This is an urgent matter," said U.S. Transportation Secretary Ray LaHood. "For everyone's sake, we strongly urge owners of these vehicles to remove mats or other obstacles that could lead to unintended acceleration."

Toyota recalled 55,000 Camry and Lexus models in September 2007 following complaints of runaway acceleration. Owners of the popular Prius Hybrid had also complained of the problem but were not included in that recall, though Prius models are included in the current recall.

Toyota said earlier that a fatal crash involving a Lexus ES350 in San Diego had been preliminarily blamed on an all-weather floor mat interfering with the accelerator pedal. 20070-2008 ES350 models were included in the 2007 recall.

Toyota Recalls Floor Mats in Camry, Avalon, Prius, Tacoma, Tundra Models...

U.S. Prius Sales Drop 45 Percent

Government involvement in Chrysler and General Motors operations may coincide with a new emphasis on small, fuel-efficient cars. The American taxpayers, who start off owning a big chunk of the bankrupt automakers, better hope consumers warm up to the idea of green cars. But so far, they havent.

Toyota reports U.S. sales of its Prius hybrid are down a whopping 45 percent so far in 2009. Its a far cry from this time last year, when Toyota dealers were tacking on a premium to the sticker price and had waiting lists for the cars.

Toyota says it has sold just 42,743 Prius models through the first five months of 2009, compared to 79,675 during the same period last year.

Why have American consumers fallen out of love with the Prius? Gasoline prices may have something to do with it.

At this time last year gasoline prices were about a $1.50 a gallon more than they are now, costing consumers an extra $30 per fill-up if they were driving a vehicle holding 20 or more gallons. It suggests consumers flocked to the Prius, not because its cute or they want to save the planet, but because they wanted to save money on fuel.

Gas prices may not be the only factor.

In a recession, consumers are buying fewer new cars altogether, and when they do make a purchase, are looking for the best deal possible. The Prius -- especially with the surcharge tacked on by dealers last year -- is more expensive than other small cars.

The Prius remains a top-selling model in Japan. In fact, it was the best-selling car in Japan during May, according to the Japan Automobile Dealers Association. Of course, gasoline prices are much higher in Japan than they are in the U.S.

U.S. Prius Sales Drop 45 Percent...

Prius Vandalism On the Rise in California

Prius envy has taken an ugly twist in California with violent anger and vandalism aimed at the hybrids and their owners.

Following a recent Prius fire on the streets of Los Angeles, investigators concluded that the inferno that consumed the new hybrid parked on a residential street was the result of arson.

The owner of the Los Angeles Prius told investigators that she heard an explosion early in the morning in July, followed by the sirens of fire engines. "I went outside to see what was going on and saw it was my car," she said.

An earlier investigation of violence aimed at Prius owners by police in Petaluma near San Francisco reported that at last seven Priuses were damaged by vandals during a two-week period in April.

One Petaluma Prius owner told police that she heard banging sounds in the middle of the night. She found that someone had taken a hammer to the body and windshield of her Prius.

A second Prius owner suffered car damaged from vandals twice during a two-week time frame. While the first hybrid was in a shop for repairs, a vandal threw a large rock at a Prius the owner was renting, causing substantial damage to the hybrid.

The attacks all occurred at night while the cars were parked and unoccupied. Vandals used large rocks and bricks to damage the hybrids. In one instance a Prius was rammed by another vehicle.

The Prius is not the first vehicle to serve as a target in the sea of disdain and resentment that is flooding U.S. roads as commuters jam highways and gas prices linger at historically high prices. The Web site IhateHummer.Com encourages motorists to give Hummer owners a one-finger hello. Vandals in Washington D.C. smashed a new Hummer last year and left environmental messages painted on the side of the large SUV.

A Toyota spokesman said the violence may be motivated by people angry with the environmental movement in the U.S. since the Prius is now a symbol for greens and environmentally conscience consumers. In California, many hybrid drivers can legally drive in carpool lanes without any passengers as a reward for burning less gasoline and producing fewer environmentally harmful emissions.

"For people who are sitting in traffic in an SUV, to see a Prius go by with just a driver in it , maybe there's some resentment there as well," the spokesman suggested.

One new Web site, PriusDrivers.Com, proclaims "I hate Prius drivers. 'I'm better than you are! I drive a Prius,'" underscoring the harsh highway relations polluting roads across the country.

The violence against Prius owners is now a topic of worried discussion on Internet sites like PriusChat.Com. "Unfortunately, some of the hatred directed against Prius drivers doesn't end with words. In the most brutal of a spate of violent attacks against the hybrids and their owners this year, someone torched a six-month-old Prius parked on a residential street in Los Angeles seven weeks ago," one contributor wrote.

The atmosphere of anti-Prius violence is a cause for concern among many owners of the fuel efficient hybrids. "My Prius was hit in a Costco parking lot with large parking spaces. My right rear bumper was smashed in. I was at an end spot against the curb. Of course no one saw anything and no name was left. The next time I went to Costco I was shaking as I headed out the door," wrote one Prius owner.

"Sure, there are small minded people out there that probably target Prii. They will probably be the last holdouts to drive their perfectly good trucks to the junk yard and sell them for $200 worth of scrap metal when gas goes up to 8 bucks a gallon or more," replied another Prius owner.

Prius Vandalism On the Rise in California...

Solar Panels to Power Prius Air Conditioning

Toyota is considering solar panels to power air conditioning for the Prius hybrid when the third generation of the car goes on sale next year.

The solar panels will be available on the most expensive models of the Prius and will supply a portion of the electrical power required to run the air conditioning system in the hybrid.

The symbolic gesture is part of Toyota's effort to maintain a green image as the leading producer of hybrids.

The price of the solar panel option is not yet available. Solar panels are made of silicon and are expensive.

Mazda offered a solar panel option in the early 1990s to ventilate cars while parked on hot summer days. The option was discontinued after a few years because of lack of interest.

Sales of the Toyota Prius declined in June, in part because the automaker was unable to keep up with soaring demand for the hybrid. The waiting list for a new Prius now extends several months in many areas of the country.

With the average gasoline price in the U.S. at $4.107 after 8 consecutive days of record highs, demand for the Prius is certain to continue to increase.

The Prius first went on sale in Japan in late 1997 and arrived in the U.S. in 2000. Sales of the Prius have topped 1 million units worldwide.

Toyota is considering solar panels to power air conditioning for the Prius hybrid when the third generation of the car goes on sale next year....

Unexpected Problems Confront Prius Owners

Standing room only may be the rule as hybrid hunters line up outside Toyota showrooms to join the ever-growing waiting list for a new Prius.

But not every Prius owner is smiling. Disillusioned Prius owners routinely report their view of the hybrid's dark side to ConsumerAffairs.com.

Recent reports settled into several areas: unintended acceleration, troublesome traction control, battery failure, trouble filling the fuel tank, unusual tire wear and relatively poor gasoline mileage.

Unintended acceleration

An Eagle, Colorado, Prius owner reported this story: "On August 10, my wife experienced an unintended acceleration of our Prius resulting in a totaled car and long-term minor injuries for her.

Toyota has repeatedly blamed unintended acceleration with the Prius on faulty floor mats jamming the acceleration pedal.

"NHSTA has checked out our after-market floor mats which could have caused the problem but my wife claims that they were not the problem, that she looked at her feet to be sure they were on the brakes and the mats were still in their usual place as they had been for almost 10 months," our reader reported.

The tale of this runaway Prius is frightening. "I had to apply my brakes to keep the speed at 65 mph. I noticed that when I let up on the brake the car was starting to speed up even though I was not pressing on the accelerator," the driver said.

"No matter how hard I pressed on the brake, the car would not slow down. While keeping my right foot on the brake I slammed my left foot on the emergency brake." she said. "When I looked at the speedometer I was going 90 miles per hour."

The Prius barreled through a stop sign, and crashed through a grove of trees. "This whole time I had been pressing on both brakes, and the car was not slowing down at all. I felt the car tumbling and was aware of the air bags deploying. I finally came to a stop," the former Prius owner said.

Toyota's official position regarding the accident is that worn brakes are to blame, according to the owner of the totaled hybrid.

The owner said that is not true. "The brake shoes and pads were taken down to the shear metal in an attempt to stop this vehicle."

Runaway Priuses have been reported in California, Michigan, Colorado and Washington. The wreckage of the Colorado Prius is now in storage as possible evidence in a lawsuit.

Traction control

Pirus owners in cold and snowy regions report the traction control system in the hybrid is unable to cope with even a slight snow-covered incline.

Some Prius owners suggest the traction control is intentionally designed to prevent wheel spin that might damage the hybrid's electric motor. The corporate position from Toyota on Prius traction control is to deny there is a problem.

One California Prius owner finds the Toyota excuse to be absurd. On June 12, he discovered the dark side of his hybrid.

"The traction control system on my 2008 Toyota Prius is worthless. I have a steep gravel driveway that is extremely hard to climb due to the unnecessary engine cut outs, especially if there is any extra weight in the rear of the car," he said.

"Had I known about the problem with this earlier, as I have just found reported on the Internet, I would not have purchased this car."

A second Prius owner reported a similar traction control issue.

"In snow or ice conditions the wheels lock up due to the traction control system and leave me stranded," he said. "Almost resulted in my car sliding from a stand still off the side of the road down an embankment. This is dangerous and modifications need to be done to the computer software to allow more control for snowy or icy conditions."

Battery failure

More than one Prius owner has returned from a business trip or vacation to find their hybrid dead in the garage with no power and unable to start.

Jump-starting the Prius can be tricky. The enormous and expensive main battery is easily damaged and convincing Toyota to replace the battery is difficult, as an Idaho owner discovered June 3.

"My new 2007 Prius Toyota with 5,000 miles on it quit running, would not start. Called dealer and had maintenance department walk me through a jump start as with these cars you do it under the front hood not in the back where the battery is," she said.

"Car still would not start. They said have it towed in. I did have it towed in the 85 miles to the dealer. After several calls and two different reports on my car I found out they will not fix under warranty. They say I jumped it wrong. They say I caused the damage and that warranty is only for defective parts," she told ConsumerAffairs.Com.

The repair bill is a whopper "They want me to pay a minimum of $4,800 and maybe the towing. I bought this car because of the high maintenance rating and know look what a mess I am in."

Refueling

A Woodland, Washington, Prius owner reported in June about the difficulty filling the hybrid's fuel tank.

"We stopped to fill up in Ashland, Oregon (the gas is pumped for you here) and thought the tank was full. After switching drivers, not quite 83 miles later, we were down to four clicks on the fuel gauge."

"Luckily, there was one last station before we headed into an area of no gas stations. I filled up and managed to nearly fill the tank," our reader reported.

The Washington State Prius owner reported the problem to Toyota. She was told unofficially that filling the Prius gas tank to the top "was becoming an issue, even though Toyota was not acknowledging it."

Toyota responded with an official reply June 11. "Well, it is official from Toyota Corporate, if you do happen to have challenges filling your gas tank there is no fix," our reader was told.

Toyota noted that 6 to 7 gallons at a fill-up is normal.

"We apologize with your dissatisfaction with the fuel tank bladder in your 2008 Prius," Toyota wrote. "As your case manager explained to you, this is the design of the fuel tank and there is no repair available to change the design."

Tire wear

Unusual and premature tire wear has troubled the Prius since the first hybrid arrived in the U.S. almost 8 years ago.

A Huntsburg, Ohio Prius owner reported the tire wear problem June 15 with his 2002 Prius. He is now on his third set of tires. "The tires are supposed to last 65,000 miles and neither Toyota nor Bridgestone will do anything about this potentially life threatening problem," he said. "We had the tires rotated, balanced and aligned as needed. In my opinion, if you want an environmentally friendly car, buy a Honda."

Poor gas mileage

Mileage claims for the Prius vary widely. At one time Toyota claimed 60 miles to a gallon when the electric motor was providing the majority of the hybrid's power. But so few Prius owners have obtained the 60 mpg that the Japanese automaker eventually backed off the claim, blaming the error on Environmental protection Agency fuel mileage testing.

A ConsumerAffairs.Com reader in Casper, Wyoming missed the Toyota retraction. "We just bought a used 2005 Prius and thought it would be great to get 60 miles to a gallon. Like others who hoped for 60 mpg we have been disappointed," he wrote.

"The onboard computer reads about 41 to 43 around town. I have not figured the mileage by the old fashioned way but my guess is it is less than the computer. We have had the vehicle for about a week and are thinking of selling it."

Standing room only may be the rule as hybrid hunters line up outside Toyota showrooms to join the ever-growing waiting list for a new Prius....

NHTSA to Hear 'Silent Killer' Complaints

The National Highway Traffic Safety Administration (NHTSA) plans a day of public hearings to look at the dangers quiet-running hybrid vehicles pose for visually impaired pedestrians and bicyclists.

Four states and the U.S. Congress are considering legislation to set minimum sound levels as a warning for pedestrians of an approaching hybrid running on electric power only.

The Pedestrian Safety Enhancement Act of 2008 proposes a two-year study to determine the most practical way for hybrid and electrical vehicles to provide non-visual cues for pedestrians.

The National Federation of the Blind, with 50,000 members, will speak at the NHTSA hearing. The Federation advocates a minimum sound standard for all new vehicles sold and licensed in the U.S.

A child in Minneapolis was hit in May by a Toyota Prius that the 8-year-old bicyclist did not hear. The child was not seriously injured.

The Federation of the Blind has reported several close calls invovling blind pedestrians and hybrids.

Six blind pedestrians were killed by moving vehicles in 2007, according to NHTSA. None of the vehicles involved was a hybrid, according to the agency.

At low speeds, particularly near intersections, the gasoline-powered engine in a hybrid may shut down, eliminating most of the noise coming from the car.

Hybrid sales rising

Hybrid sales are increasing. They were up 38 percent in 2007 to 350,000 vehicles and are running ahead of that pace this year. The risk of stepping in front of a silent-running hybrid is likely to be on the rise.

A University of California study by Lawrence Rosenblum, an adviser to SAE International which is an association of automotive engineers, concludes that hybrids operating at 5 mph need to be 74 percent closer than a conventional vehicle before they make enough noise for their location to be heard.

Above 20 or 25 miles an hour, hybrid or electric car tires make enough noise for people to hear them.

A California start-up company, Enhanced Vehicle Acoustics, is developing a system called the Pedestrian Awareness Noise-Emitting Device and Application.

The system puts a small speaker near each front wheel of a hybrid and emits the sound of an internal combustion engine to warn pedestrians. The system requires no more power than a car radio and shuts off at speeds above 25 mph.

Called PANDA by its developers, the system "allows drivers, companies or municipalities to potentially establish their own external automobile sound identities, all within a recognizable and respectful soundscape," according to the company.

Now what sound should a Prius make while slowly passing a Hummer?

The National Highway Traffic Safety Administration (NHTSA) plans a day of public hearings to look at the dangers quiet-running hybrid vehicles pose for vis...

Toyota Siennas Recalled to Fix Power Liftgate

Toyota is recalling 196,222 Sienna vans from the 2004 through 2006 model years to repair the struts which hold up the power-assisted liftgate. Those struts can fail, causing the gate to power its way shut, injuring anyone hit by the closing door.

Image conscious Toyota, with the approval of the National highway Traffic Safety Administration (NHTSA), is describing the recall as a "Safety Improvement Campaign" in a public relations effort by the Japanese automaker not to further sully a deteriorating reputation for quality control.

The gas struts used to lift and support the the rear power liftgate "could wear out sooner than expected," according to the "Safety Improvement Campaign" notice published by NHTSA.

"As the gas struts deteriorate, the performance of the liftgate will begin to degrade and the power rear liftgate will operate more slowly than when the gas struts were new," according to NHTSA.

The safety agency warns that worn struts may not be able to support the weight of the liftgate when it is open and the door could fall "about 10 inches after it reaches the fully opened position at which point the power motor will engage and power the liftgate to the fully closed position," perhaps injuring anyone struck by the closing door.

Toyota dealers will replace the gas struts during the "Safety Improvement Campaign" with struts the automaker said will have a longer service life.

Toyota has not announced when it will contact Sienna owners about the liftgate recall but owners may contact Toyota at 1-888-270-9371.

NHTSA reported on its Web site that "this action is deemed a safety improvement campaign and is not being conducted under the safety act. However, Toyota has informed NHTSA that it will provide the modifications described free of charge."

Toyota is recalling 196,222 Sienna vans from the 2004 through 2006 model years to repair the struts which hold up the power-assisted liftgate. Those struts...

Toyota Resists Possible Tacoma Recall

Toyota has launched a lobbying offensive in Washington to limit the scope of a federal safety investigation into unintended acceleration in the Tacoma pickup truck.

More than 400 consumers have complained to the National Highway Traffic Safety Administration (NHTSA) about unintended and sudden acceleration in the Tacoma pickup. Reports to the agency document 51 crashes and 12 injuries.

Nevertheless, Toyota complained in a letter to the agency that the Tacoma is the focus of hostile media coverage as well as consumers exaggerating their problems.

"Toyota believes that it is likely that many of the consumer complaints about the general issue of unwanted acceleration as well as many of the complaints about this subject that have been received by Toyota were inspired by publicity," the automaker wrote NHTSA.

Toyota suggested in the letter to safety regulators that consumers are overstating the unintended acceleration problem with the Tacoma which the automaker described as minor engine speed changes.

A ConsumerAffairs.com reader and Toyota Tacoma owner in Weaver, Alabama reported a different story. "It was jumping forward toward my house at every engine turn. I pushed in the clutch and took out the key," he said.

Acceleration is controlled in the Tacoma by a drive-by-wire system with a computer replacing the traditional linkage between the accelerator pedal and the engine throttle-body which injects the fuel required for acceleration.

Toyota claimed the Tacoma computer can capture an error report if accelerator pedal and throttle are not working properly and the automaker said no error codes have turned up in vehicles inspected Toyota technicians.

Safety regulators at NHTSA are now investigating 775,000 of the pickups sold between 2004 and 2008. An upgrade of the investigation could lead to a recall of the trucks costing Toyota millions of dollars and adding another layer of tarnish to the automaker's deteriorating reputation for quality.

A Toyota spokesman insisted that the automaker remains confident in the safety of the Tacoma drive-by-wire system.

Toyota has launched a lobbying offensive in Washington to limit the scope of a federal safety investigation into unintended acceleration in the Tacoma pick...

Feds Probe Unintended Acceleration in Toyota Sienna Minivan

Federal safety regulators are investigating one complaint of unintended acceleration in the Toyota Sienna.

The Office of Defect Investigation (ODI) at the National Highway Traffic Safety Administration (NHTSA) reported receiving the complaint.

The Complainant reported that he applied the accelerator pedal to accelerate the vehicle and experienced unwanted acceleration upon release, ODI reported on its Web site.

Safety regulators said that field data indicates that when a retainer pin is missing from the driver's side center stack/console trim panel, the panel can detach from the console and the accelerator pedal can become entrapped under the trim panel causing unwanted acceleration.

The trim panel was used on Toyota Sienna minvans produced from January through June of 2003, according to ODI. The new component used after June 2003 apparently does not "entrap the throttle, according to the safety agency.

ODI has launched a preliminary investigation to assess the scope, frequency and potential safety related consequences of unintended acceleration in the Sienna.

Feds Probe Unintended Acceleration in Toyota Sienna Minivan...

Should You Buy a Second-Hand Prius?

Since the summer of 2000 more than 500,000 Prius hybrids have quietly filled U.S. roads and highways. Now many of the sophisticated little cars are showing up in used car lots as second-hand gas sippers.

With sales of new hybrids increasing by almost 30 percent a year and gasoline prices following at a faster pace, a second-hand hybrid can appear to be a smart alternative in a tight economy.

But because of the car's relatively new design, there is little information available to help consumers judge the reliability of a used Prius other than reports from previous Prius owners.

Consumer beware. The risks may be higher than you think.

Battery blues

Doris in Smithville, Tennessee bought a used Prius in July 2006.

Trying to inform myself prior to buying the car, I asked about the battery and was told never had they seen the whole battery fail, only a cell at a time to the tune of $200 per cell, she was told. I did not want to spend the money on a brand-new Prius. I wanted to test the waters on a used one first.

The decision to buy a second had hybrid was costly.

The 2006 Prius had 73,200 miles on the odometer leaving 26,800 remaining on the hybrid battery warranty. I bought it and thought I was living the dream, but only for a moment, Doris told ConsumerAffairs.com.

When the weather turned cold her Prius would have no power. The engine was difficult to start. Finally it went totally down, she said. No power!

The Toyota dealer told Doris at first that she must have over-filled the gas tank and may have ruined the Prius computer system. The repair cost would be $1,900.

One year later the Prius lost all power while driving at 65 mph on an Interstate highway. "I was scared to death, Doris wrote. The Prius was towed to a dealer and Doris was told the main battery was down it would be $6,890 to fix it.

Remember, the first dealer told her the battery never failed completely and the replacement cost would be roughly $2,000.

Doris was lucky as things turned out.

They called tech support and found it was a leaf sucked up in a filter which in turn prevented gas and air from going to the battery and drained it." Doris spent $225 to tow the Prius to the dealer and $276 to charge the main battery plus tax, a lot less than the original $6,890 repair estimate but still $549.85.

But not all the repair news was good. "They told me it could happen again. So I'm stuck with what I feel is a defective product. I'm Toyota's rolling gunea pig, she said. I cannot trade the car because they tell I'm $5,500 up side down," she said. I have to buy a new car to roll this amount with it. I can't afford a new car with a $425 per month payment.

Transmission troubles

In Loomis, California, Sam tells the tale of expensive repairs with his 2003 Prius.

After a series of problems with the Prius engine, Toyota informed Sam that he needed to have the transmission replaced. The estimate for repairs was around $7,000, almost the value of the entire vehicle, according to Sam.

Naturally the vehicle was no longer covered by the warranty, he said.

The Prius had 116,289 miles on the odometer when the car began to malfunction. The check-engine light came on and the engine quickly shut down. The dealership informed Sam that the gasoline engine quit because the battery ran out of juice. The dealership checked the spark plugs and coils, detected slight misfire until warm but could not reproduce the problem. The cost of the service was $123.77.

The repair bill seemed too good to be true. And it was.

When the problem occurred a second time, the Toyota dealership said that the problem was not really the spark plugs but that the sophisticated hybrid transmission needed to be replaced. The estimate for the parts and labor for this repair would be approximately $2,000. The estimate was quickly revised to $7,000 with parts and labor. The cost of the new transmission alone was $5,000, Sam reported.

Early adopter

In Sunnyvale, California, Matt was one of the original 2001 Prius hybrid owners.

Now, after 130,000 miles of driving the main battery is dead. The Toyota dealer is telling me the life of the main battery was 100,000 for my car, although the new Prius comes with a 150,000-mile warranty, he said.

Matt said that the dealer told him he was the third Prius owner to require a main battery replacement.

Labor and parts, plus tax was $4,500. Unfortunately, there is no third-party service provider who knows how to fix Prius, he said.

Matt warns consumers interested in a second hand Prius to be prepared to pay $4,500 for the main battery before 150,000 miles have been recorded on the odometer.

Complexity

That is not all.

The car is loaded with electronics and solid state controllers. Be prepared to pay outrageous prices for diagnostics and repair. Very rarely you will walk out with a bill costing under $300, Matt said.

You will pay nearly $150 for having a duplicate key made to your Prius. That is because the key apparently has an anti-theft chip which has to be programmed by Toyota, he said.

There's no doubt the Prius gets good gas mileage (though perhaps not as good as many buyers expect). But whether the total cost of ownership is reasonable is another question indeed.

Consumers who need reliable, inexpensive transportation are still better off with a simple, straightforward economy car -- a Toyota Corolla, Honda Civic or something similar with a four-cylinder engine and a manual transmission are likely to provide trouble-free, economic transportation for hundreds of thousands of miles.

Here are some of the reports we've received from other Prius owners

With sales of new hybrids increasing by almost 30 percent a year and gasoline prices following at a faster pace, a second-hand hybrid can appear to be a sm...

Winter Weather Warning for Prius Drivers

One year after first reports in ConsumerAffairs.com that the Toyota Prius traction control system can fail to operate properly on a snowy road, Prius owners report the hybrids TRAC system is still inadequate on slippery inclines.

One Vermont Prius driver, suffering through a recent January snowfall, described Toyota Prius traction control as "dangerous in mountainous snow country.

The Vermonter wrote that the system is flawed and should definitely be modified. In marginal traction conditions, such as Vermont winters, the Prius traction control system will shut down power to the drive wheels and prevent forward movement.

In January 2007, ConsumerAffairs.com reported the traction control failure in the Prius as one of the oddest Prius stories on file.

"When my car is on any kind of slick surface that causes one of the front wheels to slip, all power to the drive system is stopped," wrote Christopher of Reston, Virginia.

Traction control failure in the Prius is no longer a isolated event. The continuing failure is producing damaging results.

A Langley, Washington Prius owner told us that her hybrid this month stopped totally on a medium uphill approach to her driveway and garage resulting in the car falling off (the) driveway into ravine of trees on a snowy December day.

In Medford, Oregon, Mike is the most recent victim of the reluctant traction control system.

I am a seasoned driver in the snow. I can drive front-wheel drive, rear-wheel drive and four-wheel drive. I am a forester and have been driving in snowing conditions for 28 years, 22 of those years on the job," he wrote. "I just had my first experience driving my Toyota Prius in the snow today. The engine cut out all power anytime the wheels slipped at all.

"Very dangerous"

Mike said that the traction control failure made driving the vehicle on an uphill climb almost impossible.

It was very dangerous as you had no control as other vehicles came toward you, and once I lost momentum and could not start again. This was in 2 inches of wet snow on a 6 percent incline. I finally inched my way home and ended up putting chains on to back into my flat driveway with 2 inches of wet snow, he wrote.

He concluded that the traction control system in the Prius is absolutely a design flaw.

It is just a matter of time before someone is injured, killed or stranded because of the car's performance in the snow. It's too bad because I have really enjoyed the car up until now. he said.

In Milwaukee, Wisconsin, Andrew owns a 2006 Prius with the hesitating traction control.

It has a very serious design flaw which Toyota denies and refuses to fix, Andrew wrote. In slippery conditions, if there is any wheel slippage, the car shuts down all power to the wheels leaving you without any control. When pulling out into traffic, power to the wheels just dies if it's slippery, especially in snow and leaves you helplessly exposed to oncoming traffic.

Andrew wrote that he is afraid to drive it in anything less than perfect conditions. His car is not able to climb a hill in the snow and as a result, other cars pass him on both sides my car refuses to apply any power to the wheels.

People are going to get killed, Andrew warns.

Toyota's response

Toyota spokesman Bill Kwon agreed last year that the traction control system in the Prius could impact performance in snow conditions but he insisted that the system is not a safety problem.

"Prius has TRAC (traction control) as standard equipment," he said. "The purpose of traction control is to help prevent wheel spin and minimize slippage of the drive wheels by applying brakes and/or reducing engine power."

Kwon pointed out last year that an 8- to 10-degree grade "is a fairly steep grade and combined with snow would cause a loss of traction which will activate the traction control system and therefore reduce or cut power."

"A vehicle without TRAC in those conditions," Kwon added. "would probably just start spinning in place and eventually spin out of control. In my opinion, it's better to have the vehicle stop then to have the wheels spinning and out of control."

Toyota did not respond to our request for an update on plans to modify the existing Prius traction control system.

One Vermont Prius driver, suffering through a recent January snowfall, described Toyota Prius traction control as "dangerous in mountainous snow country....

Toyota Tundra Pickups Recalled

Toyota Motor U.S.A. is recalling 15,600 2007 Toyota Tundra pickups because a transmission part could fail.

Toyota said the rear propeller shaft on four-wheel-drive Tundras could separate at a joint.

Toyota discovered the flaw after a consumer complained of abnormal noises coming from the shaft.

No accidents or injuries have been reported because of the faulty shaft.

Owners of the recalled Tundras will receive notification in the mail later this month, Toyota said in a statement.

The recall is not related to the previously reported rumbling sound coming from the Tundra torque converter after failing to change gears. That problem has not resulted in a recall but has prompted Toyota to replace entire transmissions.

Toyota also replaced some Tundra engines this year because of faulty camshafts.

Toyota projects 200,000 sales of the redesigned full-sized trucks this year.

Toyota Tundra Pickups Recalled...

Toyota Recalls Floor Mats, NHTSA Warns Prius Owners

The Toyota Motor Corp. and the National Highway Traffic Safety Administration (NHTSA) have agreed that faulty floor mats are the cause of runaway acceleration in the Toyota Prius hybrid as well as several other Toyota vehicles.

Toyota announced it will conduct a recall of 55,000 floor mats which are used in the 2007/2008 Lexus ES 350 as well as the 2007/2008 Camry.

At the same time, NHTSA is strongly urging owners make sure the driver-side, all weather floor mat is properly secured before driving the vehicles.

NHTSA and Toyota noted that, if unsecured, the mats being recalled can slip forward and trap the accelerator pedal, causing the vehicle to accelerate uncontrollably.

The floor mats in the Prius are not part of the recall but NHTSA urged drivers of Toyota Avalons and Prius hybrids to check the driver-side floor mats to make sure they are properly installed.

Of course, depending on vehicle design, it is possible for unsecured floor mats to interfere with accelerator or brake pedals in a wide range of vehicles, NHTSA said in a press release.

Therefore, NHTSA reminds all drivers of all makes and models to check the driver-side floor mats for secure installation and to follow manufacturer instructions for installing the mats.

For more information on the floor mat recall, consumers can contact the NHTSA Hotline at 888-327-4236 or their Toyota or Lexus dealer.

NHTSA has also reported complaints of unintended acceleration in the RAV 4 and Tacoma pickup.

Earlier this month, NHTSA spokesman Rae Tyson told ConsumerAffairs.com that regulators at NHTSA were "aware of" complaints of runaway acceleration in the popular Toyota Prius hybrid and were in a "monitoring mode."

Prius owners skeptical

Prius owners who have reported the unintended acceleration problem with their Prius hybrid to ConsumerAffairs.com remain wary that the problem can simply be traced to floor mats.

Here is the rub, one California reader told us. If it truly were the mat catching the accelerator, why did turning the car off solve the problem? There is nothing with the power button that would do this. And yet each time when I restarted the Prius it was fine. If the accelerator were caught under the mat once the car was turned off the problem did not persist, she wrote.

The California consumer said her test of the Prius will continue.

"I've decided to remove the mat and drive the car for a month to see if the problem occurs without the mat. If this does turn out to be the problem then one has to ask why Toyota would sell a Toyota Prius specific mat that would have any potential of causing this problem. If this does not turn out to the problem then that is bad and others should know.

On August 22, Dan in San Dimas, California reported an unintended acceleration problem with his Prius.

I was almost stopped for a red light, my foot was on the brake (NOT on gas), the car was surging forward being held back by brakes. I quickly checked for anything under the accelerator including the floor mat, foot on the gas, or any other cause. All were negative.

Dan pulled into a gas station on the corner with the engine still revving at maximum rpms. He turned the Prius off, double checked for external causes and found none. He then turned the hybrid back on and it behaved normally, Dan told us.

When Dan reported the unintended acceleration problem to his Toyota dealer, he said there was a service bulletin on the 2004-2005 models but not on the 2006. He offered to re-flash the computer. Dan told us.

Other incidents

Karen in Los Gatos, California has a 2007 Prius she has driven since December of 2006.

After driving the car approximately 1,000 miles, Toyota Prius hybrid had an uninitiated full-throttle acceleration while driving on an expressway, she told ConsumerAffairs.com.

Startled, I slammed on the brakes. The accelerator fought my braking as I pulled over and turned off the car, shocked and taking a deep breath, Karen wrote us.

Karen did not think about the problem with unintended acceleration again until it happened with about 13,000 miles on the odometer.

I had been stopped at a traffic light. It changed to green and I started to move forward. The Prius took off charging toward the car in front of me. Standing on the brakes, I pulled over and turned off the car. Very frightened, I sat wondering what I should do next. What happens if I turn the car on and it takes off again? she asked herself.

Karen said that all was normal when she re-fired the hybrid engine.

I called Toyota and talked to a sales person and explained this dangerous experience. He confirmed that he was familiar with the problem and also experienced this himself when driving one of the earlier models of the Prius, Karen wrote.

Karen took the runaway Prius to her Toyota dealer and listened as the service manager blamed everything that occurred on "nothing more than a carpet jamming the accelerator pedal."

As I explained to him, I didn't have floor mats when this happened the first time, Karen wrote.

A concerned friend sent Karen a link to earlier stories published by ConsumerAffairs.com.

"I forwarded the link to the owner of the Toyota dealership. He too expressed concern and asked me to keep the loaner for a few more days while they get someone for Toyota to look further into this, Karen said.

About the same time that Janet was crashing into a garage wall with her Prius, Lois in Las Vegas was wrestling with her 2005 Toyota hybrid's tendency to accelerate suddenly.

It has hesitated several times on me. This last time I almost got in an accident. It chugged along several times in a row. No lights went on. It has 99,000 miles and has a warranty to 100,000 miles. It has bee at the Toyota dealership 5 days. they cannot find any problems, Lois said.

In Tustin, California, Lupe reported this problem with her 2006 Prius. Three weeks ago I went to pick up my daughter from school, I decided to back up my car and wait for her to come out. Suddenly my car accelerated while I had my foot pressing the brakes, it was going too fast I had no time to do anything, I crashed onto a wall about 10 fees in front of me.

Lupe said the wall was not damaged and she was not hurt but the Prius suffered $14,000 in damages.

An engineer's theory

In Los Lunas, New Mexico, Marvin had a similar experience.

"In each case, the vehicle was accelerating at a rate below maximum and went to and stayed at maximum without driver command. Marvin told ConsumerAffairs.com.

A simple touching of the lever that disengages the cruise control caused the system to immediately go back to a normal condition with the cruise control off, Marvin told us.

Marvin said he is a qualified professional engineer and systems analyst. His work has involved automobiles as well as aircraft and industrial systems.

I can assure you, Marvin told ConsumerAffairs.com, that the incidences that I had did not involve mechanical sticking or jamming of the accelerator pedal because of a piece of carpet. It was not driver error.

In Marvins opinion, the problem may be in the cruise control system itself, either a mechanical, electronic or electrical problem in the cruise control system.

The problem could easily cause a serious accident if the driver, caught unaware, did not take immediate remedial action, according to our reader in New Mexico.

Toyota's advice

Toyota spokesman Sam Butto said owners who encounter a an unintended acceleration problem can contact our Customer Experience Center Monday thru Friday from 6:00 AM -6:00 PM Pacific time at 1-800-331-4331 to have their concern documented so the Center can look into it.

Butto also advised that customers can consult any Toyota dealer for an inspection or diagnostic test. If an abnormal condition is found repairs will be covered by the Prius warranty of 8 years/100,000 miles or in California and states adopting California standards 10 years/150,000 miles, he said.

If no problem is found Toyota may charge a fee for the inspection or diagnostic test.

Toyota Recalls Floor Mats, NHTSA Warns Prius Owners...

Feds Aware of Prius Runaway Acceleration

Federal safety regulators at the National Highway Traffic Safety Administration say they are "aware of" complaints of runaway acceleration in the popular Toyota Prius hybrid and are in a "monitoring mode."

"It is currently like dozens, or maybe hundreds, of other issues of this kind," an agency official said.

The Toyota Product Communications office has not responded to several requests from ConsumerAffairs.com to discuss the issue of unintended acceleration in the Prius.

Prius owners in the meantime continue to encounter incidents of unintended acceleration with the hybrid and the Japanese automaker seems unable to remedy the problem.

In a new wrinkle, one Prius owner whose hybrid was damaged in an unintended acceleration accident reports that her Toyota dealer is unwilling to accept the Prius in trade for another vehicle, even though the hybrid is almost new.

In Burnet, Texas, Janet slammed into a garage wall with her 2007 Prius.

I was pulling into my garage. Suddenly my Toyota Prius accelerated out of control and drove into the wall of the garage damaging my nerves, the car and the wall, she told ConsumerAffairs.com.

Janet's husband thought his wife was the cause of the accident.

My husband, thinking it was user error put the car in reverse and it accelerated again out of control, she said. We bought the Prius as our retirement car. My husband and I are 70 plus and have found ourselves without a car until someone can find what is happening.

They say it can't even be traded in, Janet told us.

Janet has reported the unintended acceleration problem to Toyota with no response.

I am very frightened of the car what if I had been approaching a group of pedestrians, Janet asked?

Similar reports

About the same time that Janet was crashing into a garage wall with her Prius, Lois in Las Vegas was wrestling with her 2005 Toyota hybrid's tendency to accelerate suddenly.

It has hesitated several times on me. This last time I almost got in an accident. It chugged along several times in a row. No lights went on. It has 99,000 miles and has a warranty to 100,000 miles. It has bee at the Toyota dealership 5 days. they cannot find any problems Lois said.

On August 22, Dan in San Dimas, California reported a similar Prius problem.

I was almost stopped for a red light, my foot was on the brake (NOT on gas), the car was surging forward being held back by brakes. I quickly checked for anything under the accelerator including the floor mat, foot on the gas, or any other cause. All were negative.

Dan pulled into a gas station on the corner with the engine still revving at maximum rpms. He turned the Prius off, double checked for external causes and found none. He then turned the hybrid back on and it behaved normally, Dan told us.

When Dan reported the unintended acceleration problem to his Toyota dealer, he said there was a service bulletin on the 2004-2005 models but not on the 2006. He offered to re-flash the computer. Dan told us.

Karen in Los Gatos, California has a 2007 Prius she has driven since December of 2006.

After driving the car approximately 1,000 miles, Toyota Prius hybrid had an uninitiated full-throttle acceleration while driving on an expressway, she told ConsumerAffairs.com.

Startled, I slammed on the brakes. The accelerator fought my braking as I pulled over and turned off the car, shocked and taking a deep breath, Karen wrote us.

Karen did not think about the problem with unintended acceleration again until it happened with about 13,000 miles on the odometer.

I had been stopped at a traffic light. It changed to green and I started to move forward. The Prius took off charging toward the car in front of me. Standing on the brakes, I pulled over and turned off the car. Very frightened, I sat wondering what I should do next. What happens if I turn the car on and it takes off again? she asked herself.

Karen said that all was normal when she re-fired the hybrid engine.

I called Toyota and talked to a sales person and explained this dangerous experience. He confirmed that he was familiar with the problem and also experienced this himself when driving one of the earlier models of the Prius, Karen wrote.

No floor mats

She took the runaway Prius to her Toyota dealer and listened as the service manager blamed everything that has occurred on nothing more than a floor carpet jamming accelerator pedal.

As I explained to him, I didn't have floor mats when this happened the first time, Karen wrote.

A concerned friend sent Karen a link to earlier stories published by ConsumerAffairs.com.

"I forwarded the link to the owner of the Toyota dealership. He too expressed concern and asked me to keep the loaner for a few more days while they get someone for Toyota to look further into this, Karen said.

At the moment, I'm still in the dealership loaner car. They still have my Prius, Karen told us.

---

Correction: Earlier versions of this story incorrectly said a NHTSA investigation had been opened.

Feds Probe Prius Runaway Acceleration...

Prius Owners Report More Unintended Acceleration Incidents

The Toyota Prius Hybrid continues to generate complaints of unintended acceleration episodes suggesting the possibility of a serious flaw in the vehicle's computer system, electronic controls or software program.

Toyota service technicians have dismissed the dangerous events as driver error or nothing more than a floor carpet jamming accelerator pedal.

ConsumerAffiars.Com readers who have experienced these harrowing events disagree.

Last week, we reported the story of a brand-new Prius with only 600 miles on the odometer that suffered from uncontrollable acceleration on a freeway near Everett, Washington.

Now, Ben in Walnut Creek, California writes: I had a very similar case with the Prius owner you mentioned in your lemon of the week. Ben said he was coming up on a red light and there was a large crease or bump in the road."

"When my Prius hit the bump in the road the traction control systems kicked in, and at the same time the brakes felt unresponsive and the car felt as if it was accelerating or lunging forward, he said.

Ben said the he almost rear-ended the car in front of him.

ConsumerAffairs.com first reported the unintended acceleration problem with the Prius early last year, when one of the popular hybrids rampaged out of control on a Michigan highway, endangering the driver as well as those nearby.

At the time, the incident was the second known incident involving uncontrolled acceleration in the computer-controlled Prius. The driver of the 2005 Prius, Herbert of Battle Creek, Michigan, experienced a probable software problem.

He found it necessary to speed up while passing a slower vehicle on the highway. The problem began after he passed the slower car and tried to slow down.

"I let off the accelerator and pressed the brakes several times, but the vehicle continued to accelerate under full power," Herbert said at the time.

Toyota recalled the Prius hybrids to examine the software but the unintended acceleration reports are continuing.

Twice, on July 29, 2007, our 2006 Toyota Prius took off like a rocket in circumstances just like Herbert's wild ride in Michigan last October, Irwin in Studio City, California writes.

His Toyota service manager told Irwin that no one has ever had this problem before and Toyota is unable to recreate the unintended acceleration.

The service technician was either uninformed of intentionally misleading his customer, since ConsumerAffairs.com has received -- and published -- numerous such complaints.

And while the Toyota service manager may not be familiar with the problem, Marvin in Los Lunas, New Mexico certainly is.

I have had an incident of acceleration, beyond what was commanded, in my Toyota Prius two times. The cause is unknown, he wrote.

"In each case, the vehicle was accelerating at a rate below maximum and went to and stayed at maximum without driver command. Marvin told ConsumerAffairs.com.

A simple touching of the lever that disengages the cruise control caused the system to immediately go back to a normal condition with the cruise control off, Marvin told us.

Marvin said he is a qualified professional engineer and systems analyst. His work has involved automobiles as well as aircraft and industrial systems.

I can assure you, Marvin told ConsumerAffairs.com, that the incidences that I had did not involve mechanical sticking or jamming of the accelerator pedal because of a piece of carpet. It was not driver error.

In Marvins opinion, the problem may be in the cruise control system itself, either a mechanical, electronic or electrical problem in the cruise control system.

The problem could easily cause a serious accident if the driver, caught unaware, did not take immediate remedial action, according to our reader in New Mexico.

Toyota did not respond to requests for comment.

Prius Owners Report More Unintended Acceleration Incidents...

Runaway Acceleration Problem Plagues Prius Owners

ConsumerAffairs.com has received repeated reports of the Prius hybrid running amok and this week a brand-new Prius with only 600 miles on the odometer wins our Lemon of the Week award.

Much to the dismay of smug Prius owners, who refer to themselves as Prians, the little car can sometimes take off almost on its own, a lot like a horse in a high country meadow after chewing bad grass.

That is just what happened to a reader in Washington state. Tina reported that her Prius suffered from uncontrollable acceleration on a freeway near Everett, Washington.

As I attempted to merge into heavy traffic, Tina told us, I accelerated up the on ramp and was attempting to place the car between two vehicles going at a rate of approximately 50 miles per hour. The car lunged forward and would not slow down without repeated pumping of the brakes.

Our reader left the freeway as soon as she could weave her way through heavy traffic still unable to disengage the Prius throttle.

She turned the Prius off with the power button while sitting on the high speed freeway off ramp. Knowing that this was an unsafe place to leave the car, she headed for a nearby parking lot after regaining her confidence.

Tina noticed a foul odor that she assumed was rising from the overheated Prius brakes and called her Toyota dealer.

Despite the problems with uncontrolled acceleration, the Toyota service department asked Tina to drive the Prius to them.

On the way to the dealership, the computer display malfunctioned.

But the Toyota service department diagnosed the problem with the runaway Prius as nothing more than a carpet jamming the accelerator pedal or driver error.

The dealer insisted that he did not know of any other similar incident despite repeated reports and complaints of unintended acceleration with the Prius..

Now Tina is stuck with a Toyota Prius she cannot trust and that makes her Prius the ConsumerAffairs.com Lemon of the Week.

Runaway Acceleration Problem Plagues Prius Owners...

Are Used Hybrids a Pig in a Poke?


The cost of gasoline along with a sincere desire to drive an environmentally friendly car is leading many young consumers to the used car lot in search of a hybrid. At the same time, the people who bought the first hybrids like the Prius are trading in the green machines for new hybrids.

So is buying a used hybrid like buying a pig in a poke?

The weak link in an aging hybrid seems to be the battery system that drives the electric motor.

Prius batteries will last well beyond 200,000 miles or they will need to be replaced almost as soon as the hybrid passes through 110,000 miles, depending who you talk to and who you choose to believe.

All of the evidence on the life span of a Prius appears to be anecdotal without any substantial statistical significance.

So does buying a used Prius make sense? Selling a used Prius certainly makes sense. The hybrids enjoy a good resale value. Even with 100,000 miles on the odometer, a Prius in excellent condition might sell for $11,885 according to the Kelley Blue Book.

That is exactly what Zachery in Homeland, Calif., decided to do three years ago -- buy a used Prius.

Giving into all the hype, when I went looking for a new car. I decided to go with the money-saving, eco-friendly Prius, he told ConsumerAffairs.com.

It had 72,000 miles on it and ran great, for the first year that is. When it came time for the 100,000 mile tune-up it cost me nearly $700. Six months later the computer system failed along with a transmission leak and fuel pump replacement costing me another $2,600, he wrote.

Ten months after the 100,000-mile problems Zachery received the bad news about his hybrid battery system. I take it down and get it diagnosed, which turned out to be the main hybrid battery. Another $4,800 to get the system replaced, he wrote.

Unable to afford the cost of that last repair, I now own a 2001 Prius that runs for about 2 miles before the warning light and computer system stop the car.

Needless to say, Zachery no longer considers his decision to buy a used Prius to be a wise expenditure.

I'm unable to afford the $4,800 repair bill, thus leaving me without a reliable form of transportation. On top of that, I still owe roughly $5,000 on the car itself. Of course all this happens the day I quit my job and start back to school, he wrote.

Similar Problem

A Texas Prius owner reported a similar problem. "My 2001 Toyota Prius lasted five years and 113,000 miles. Then the batteries seemed to die. My dealer estimated the replacement cost at $7,000. They recommended scrapping the car for parts."

Consumers in the market for a used Prius also need to watch out for problem other than the main hybrid battery system.

Debora owns a 2001 Prius in North Hills, Calif.

My 2001 Toyota Prius has been stalling intermittently for 3 years. The dealer has replaced the hybrid battery which was on warranty (thank goodness!) and now says they need to replace the accelerator pedal position sensor which is not on warranty and the part will cost $435 plus tax and 3 hours of labor, she told us.

Mark in Fairmont, West Virginia, owns a 2003 Prius. My Prius has a steering problem. The dealer informed me that my rack and pinion gear will need replaced at a cost of $1,800.00, he wrote.

Mark added that he read on the Internet that other Prius cars have steering problems covered by a recall but his was not included.

I have 85,000 miles on the car, he said. I have already replaced the gas tank, and electronic control module. This steering repair is just too much money, he said.

A reader in Collinsville, Ill., told us he when he starts his 2002, the engine warning lights come on with their exclamation points and check engine signs, but there is nothing wrong.

The repair will be expensive. I was told that I need a new fuel pump, gas tank, and engine control module, at a cost of $2,300, he wrote ConsumerAffairs.com.

In Colorado Springs, Patrick found his 2005 Prius dead and unable to start. He bought the Prius in 2005 when the car had 19,000 miles on the odometer.

I looked for any accessories that might have been left on, but found none, Patrick told us.

I pulled out the manual and diagnosed a dead 12-volt battery. I proceeded to follow the jump start procedures in the manual. The jump was unsuccessful, so I called a tow truck recommended by the dealer and had it towed there.

The dealer told Patrick that his Prius was jumped with the cables crossed and the repair will be about $5,000 in parts and labor.

The repair bill will not be covered under the vehicle's 3-year and 36,000-mile warranty.

In Stoughton, Wis., Jim has the other side of the story. Just to relate my experience with my 2002 Prius. Yes there have been a few items repaired under warranty but what car doesn't get some of those?

Jim describes his Prius as the best car I have ever owned.. It's a delight to drive, and my average mpg around 48 in warm weather and 40-42 during wintertime.

Jim said he loves his Prius but then he is the original owner and his hybrid has only 48,000 miles on the odometer.

Are Used Hybrids a Pig in a Poke?...

Sales Top 1 Million but Some Owners Find Prius Doesn't Age Well

Toyota is bragging that sales of its hybrid vehicles have exceeded one million vehicles, but at least some of the early models are beginning to bedevil their early-adopter owners.

The Japanese automaker began selling gas-and-electric cars ten years ago and is now the acknowledged hybrid leader in the automotive industry. Toyota sold nearly 345,000 hybrids in Japan and 702,000 in other worldwide markets over the ten years.

The automaker has sold 757,600 of the Prius hybrid since the 1997 introduction of the vehicle in Japan. Toyota began selling the Prius in North America and Europe in 2000. Last year, the Prius accounted for more than 40 percent of hybrid sales in the U.S.

Toyota claims that its hybrid technology is the single biggest ecological advance in automotive engineering and asserts that hybrids hold far more potential than the diesel or other innovations.

Unique Car, Unique Problems

But a growing number of ConsumerAffairs.com readers are reporting that the Prius hybrid technology is not aging well. With some Prius models in the U.S. on the road now for eight years and approaching 100,000 miles, owners are beginning to encounter problems that are unique to the hybrids.

Bernadette in Fresno, California, bought her Prius in 2004. She said that the hybrid display began to malfunction within a few months and did not work with the result of being unable to get gas into car."

Now Bernadette told ConsumerAffairs.com that, the display began to do strange things two weeks ago but this time I recognized it when the radio kept turning off and the display kept saying odd things.

The display unit in the Prius has to be replaced again and fortunately for Bernadette the car is under extended warranty.

I am told that I will pay $85.00 for diagnostic fee so they could tell me the display does not work. I am still waiting for the car to be fixed due to inability to get the parts which is exactly what happened before with a different dealer, she told us.

Zhirair in Glendale, California also owns a 2004 Prius. I have been having a monitor problem. It won't work properly, he said.

Zhirair has reported the problem to Toyota and he said the automaker is unwilling to provide any assistance because the monitor in his Prius is no longer covered by the Toyota warranty.

There is a technical service bulletin out on it from Toyota which tells the dealer how to repair the problem but only if the car is under factory warranty, he said. My car has 49,000 miles on it and is out of warranty.

Zhirair thinks Toyota ought to extend the warranty on his hybrid or recall the Prius monitor.

Danny in San Antonio, Texas, owns a 2003 Toyota Prius with 91,000 miles on the odometer.

When we went to start it the dashboard lit up with multiple warning lights. The dealer picked it up and said that the transmission went out and it would cost $6,000 to fix and the Prius was out of warranty, he told ConsumerAffairs.com.

When we explained to the dealer and to Toyota customer relations that the transmission was part of the Hybrid Power train covered for 5 years and 100,000 mile they refused to cover it. Not even a partial coverage. This considering the car was working fine when it was last shut off, Danny said.

Richard in Palm Desert, California, drives a 2001 Prius with 103,000 miles on it.

The car has died on the freeway four times. The second time the dealer had the car for 53 days waiting for parts, he told ConsumerAffairs.com

The car is extremely hard on tires, just can't keep them balanced. The heat inverter has gone out twice, the service rep said these cars just don't do well in the desert. The gas tank has been replaced and the steering column replaced, he said.

And to make owning the Prius all the worse, Richard said that the mileage has not been what they advertised.

Getting stranded on the freeway at 11:00 at night when the car dies and can't be moved is quite scary especially when there is no place to pull off out of traffic. I only use this car to drive short trips around town because I just can't trust it on the freeway, he said.

Finally, in Bedford, Texas, Chuck told us that the 12-volt battery in my 2002 Toyota Prius discharges and it won't start if the car isn't run every day. Repeated trips to the dealership have not cured the problem, despite an upgrade of battery.

The growing number of complaints and problems owners of aging Prius hybrids are encountering suggest that a wary consumer ought to look long and hard before buying one of these hybrids on the used car market.

Toyota warrants the hybrid drive system for 100,000 miles, but as Danny in San Antonio discovered, there can be some uncertainty as to which of the Prius components are part of the hybrid drive and covered by the warranty and which are not.

Sales Top 1 Million but Some Owners Find Prius Doesn't Age Well...

Honda Drops Accord Hybrid


Honda Motor Co. is dropping the hybrid version of the Accord sedan from the company line-up, in part because the Accord hybrid was never able to successfully compete with the popular Toyota Prius hybrid.

The Japanese automaker will continue to make a hybrid version of the Civic sedan.

The Accord hybrid is sold only in North America and was a flop in the automobile market.

Honda sold just 25,000 Accord hybrids since the vehicle went on sale in 2004. Honda sold only 6,100 Accord hybrids last year and 439 last month.

Toyota's Prius hybrid is the market leader with 729,800 units sold since December 1997. Toyota sold 24,000 Prius cars in May.

Honda has also canceled the slow-selling Honda Insight hybrid but promises new hybrids are on the company drawing boards.

Hybrid sales in the U.S. are up with rising gas prices and Prius sales accounted for more than 40 percent of all hybrid sold in the U.S. last year.

Hybrids like the Prius and Civic deliver as much as 50 miles per gallon or more, depending on driving conditions, but the hybrid Accord delivered fewer miles to the gallon.

Honda Drops Accord Hybrid...

Camshaft Flaw in New Tundra Pickup

Some of the giant Toyota Tundra pickup trucks have a flawed camshaft which can crack and fail.

Toyota Motor Corp. reports 20 engine failures in the truck and the automaker said it is trying to track down other trucks at risk for the problem.

Toyota has found the flawed camshaft in a limited number of 5.7-liter, V-8 engines installed in early versions of the Tundra.

Toyota calls the Tundra its most important product launch ever and the engine problems come as the Japanese automaker faces pressure to maintain its reputation for quality in the face of a stretch of fast growth that has made it the world's largest automaker.

Toyota engineers have determined that a flaw in the casting of a still-undetermined number of Tundra camshafts which were manufactured for Toyota's Alabama engine plant by an outside supplier caused the engine failures.

"The supplier has made changes and we think the problem is solved," a Toyota spokesman said. Toyota would not identify the component supplier.

In cases in which a Tundra camshaft fails, Toyota is replacing the truck engine at no charge, according to the spokesman.

The automaker does not plan to inspect every Tundra pickup for the flaw. The spokesman said Toyota is confident that the company can identify what it expects will be a small number of trucks at risk for developing the camshaft problem.

"We're still trying to get our arms around how many could have been affected," he said.

The 5.7-liter V-8 -- the largest engine made by Toyota -- has accounted for more than 70 percent of the new Tundra sales since the truck launched in February.

Toyota, which overtook General Motors Corp. as the world's largest automaker in the first quarter, sold more than 37,000 of the new Tundra trucks in the first three months of the year in the United States.

The truck, which is being built at a new Toyota assembly plant in San Antonio, Texas, takes aim at a profitable niche still dominated by the Detroit-based automakers.

Toyota has marketed the new Tundra as a full-size work truck fully competitive with the offerings from its Detroit rivals, including Ford Motor Co.'s market-leading F-series trucks.

Toyota held back the launch of the new Tundra until February in order to produce enough of the 5.7-liter, V-8 engines to meet expected demand.

The Tundra also received four-star safety ratings in U.S. government crash safety tests, a lower rating than Ford's competing F-150.

Camshaft Flaw in New Tundra Pickup...

Prius Traction Control Complaints on the Rise

Toyota is unable to modify the troublesome Prius traction control system without placing the vehicle's sophisticated hybrid drive system in jeopardy, according to a Toyota service technician familiar with the Prius problem.

In a mountainous or snowy areas, the little car can be more than just difficult, Prius owners complain.

"I live in the mountains, up steep hills and dirt roads. I consider the slippage problem with the shutting down of power to the wheels just when you need more not less traction to be a very serious problem and a potentially life-threatening design flaw," a New England Prius owner told ConsumerAffairs.com.

A Toyota representative told the Vermont hybrid driver that the system was "operating the way it's supposed to."

"It became clear that they were resistant to accepting that operating the way it was supposed to was the problem," the owner told ConsumerAffairs.com.

The hybrid's traction control system is managed by a computer program and several Toyota technicians have reportedly asked the automaker to modify the software to allow for more wheel spin before shutting the drive line down.

So far Toyota has apparently refused to provide for the modification.

Toyota spokesman Bill Kwon told ConsumerAffairs.com previously that the traction control system in the Prius could impact performance in snowy conditions but he has insisted the slippage was not a safety problem.

"Prius has TRAC (traction control) as standard equipment," Kwon said. "The purpose of traction control is to help prevent wheel spin and minimize slippage of the drive wheels by applying brakes and/or reducing engine power."

Others familiar with the traction issue in the Prius suggest the Toyota concern is for the safety and reliability of the hybrid system, especially the front axle in particular.

They suggest that Toyota engineers are concerned that if the traction control is turned off or modified, the hybrid system will produce so much torque in the Prius that wheel spin would lead quickly to broken axles and even wheels coming off.

One Prius owner was recently told that this is the reason "Toyota is reluctant at this point to allow for even a moderate amount of more spin by changing the Prius traction control computer program."

Currently the Prius system allows for no wheel spin at all and Toyota continues to brush off consumer complaints about the traction control system.

Several Prius owners have reported to ConsumerAffairs.com that they have warned Toyota of the tentative traction control system in the hybrid.

"Fundamentally Flawed"

"This system is fundamentally flawed in a way that could put people's lives at risk and poses dangers in environments like mine where navigating fresh slippery snow and steep inclines are a necessity," our New England reader said.

The Toyota statement that the Prius traction control system is "working as it was designed" has left more than one Prius owner feeling that the system is operating as designed to "protect the safety of the car not the safety of the driver or passengers."

Recently a Prius owner told ConsumerAffairs.com that he thinks Toyota has created "a potentially life-threatening danger for driver and passengers by preventing the driver from being able to exercise control over the vehicle under hazardous conditions."

Our Plainfield, Vermont, Prius owner is continuing to press Toyota for answers.

"I questioned them regarding whether an override switch was available and learned it wasn't and later saw that this is the solution that others had suggested."

Driving a Prius in snowy conditions takes a lot of getting used to. "I did find in a recent snowstorm that I was able to make it up a friends very steep road (just barely) crawling at about 3 or 4 miles per hour at best," he wrote.

"I do see that it's possible to drive this car differently, flooring the gas peddle to barely crawl and have it work but it was so touch-and-go and had another car been coming (up or down) I wouldn't have been able to move out of the way and probably couldn't have restarted with no momentum from a standstill," he wrote.

Our New England Prius owner has reluctantly concluded that, "it is completely clear that I am unable to trust my Prius in serious snow conditions and I now choose not to drive it whenever possible in fresh snow."

"Yesterday, I was not even able to get the car to move more than a few inches in reverse on my almost entirely flat driveway over just a few inches of fresh, wet snow, even when there was no snow under the car itself," he wrote.

On the other side of the country in Redwood City, California, yet another Prius owner has experienced the same traction control problems with a 2007 Prius.

"The traction control has proven to be very troublesome. If a bump in the road on a hill causes a wheel to bounce the traction control cuts all power and brings the car to a standstill," Ralph wrote ConsumerAffairs.com.

"This makes some roads and driveways passable to all other cars impassable to the Prius. This is a defect and can cause the car to become stuck very easily," he told us.

Prius Traction Control Complaints on the Rise...

Prius Stalls in Snow; Owners Steamed

Toyota is fond of describing the Prius hybrid as the car of the future and many Prius owners are as forgiving of problems with their little cars as newly-minted grandparents are of their offsprings' foibles.

That may be changing however. Aging Priuses are bringing with them problems many owners are finding hard to forgive.

Richard has a 2001 Prius in Palm Desert, California, that now has 103,000 miles on it.

"The car has died on the freeway four times," he told us. "The second time the dealer had the car for 53 days waiting for parts."

"The car is extremely hard on tires. Just can't keep them balanced. The heat inverter has gone out twice. The service representative said these cars just don't do well in the desert. The gas tank has been replaced. Also the steering column. The main computer has been replaced as well as a smaller one," Richard told ConsumerAffairs.com.

Worst of all?

"The mileage has not been what they (Toyota) advertised," he wrote. "I only use this car to drive short trips around town because I just can't trust it on the freeway."

Trust is becoming an illusive quality for a growing number of Prius owners forced to deal with snowy weather and slippery or unstable road conditions.

A Northern Virginia Prius owner first reported the hybrid's traction problem.

"When my car is on any kind of slick surface that causes one of the front wheels to slip, all power to the drive system is stopped," Christopher wrote from Reston, Virginia.

Now two other Prius owners have confirmed the traction problem, despite Toyota's denials.

Alex told us from Blowing Rock, North Carolina that the "electric and gasoline drive systems totally shut down if front wheel or wheels lose traction. I'm in total agreement with (Christopher's) comments," he wrote.

"The Prius is totally unsafe in any situation in which the front wheels lose traction which then causes the engine to completely shut down," Alex told us.

Alex said that "the shutdown occurs on any loosely packed (gravel or loose dirt at an intersection) or slippery (ice or packed snow)surface."

"Toyota attempts to spin this into a safety feature is total hype," Alex told us.

A Toyota spokesperson had previously explained to ConsumerAffairs.com that the condition Alex and others experienced was a result of the traction control system in the Toyota attempting to provide vehicle stability.

Toyota spokesman Bill Kwon agreed that the traction control system in the Prius could impact performance in snowy conditions but insisted that was not a safety problem.

"Prius has TRAC (traction control) as standard equipment," he said. "The purpose of traction control is to help prevent wheel spin and minimize slippage of the drive wheels by applying brakes and/or reducing engine power."

Alex is not buying any of the Toyota explanation.

"This is a most serious flaw in the design of the car and needs to be corrected, sooner rather than later. I'm positive you will find that this concern is shared by many Prius owners who have encountered the identical situation," he wrote.

Serge in Goode, Virginia is another Prius owner who has encountered that identical situation.

"I have a Prius and I consider the car dangerous in all conditions because of this power stoppage when the wheel senses any slippage," Serge told us.

"For instance," he continued, "It will do the same thing while driving up a graveled driveway or attempting to gain highway speed while in an acceleration lane and driving across a sand or gravel patch. The pedal goes dead and you could get severely hurt by losing acceleration."

"Toyota's statement is ridiculous and I think it is only a matter of time until they are sued and forced to do something about this serious problem," he wrote.

Finally, Anthony in Salinas, California wrote that he has encountered difficulty keeping his Prius aimed in the proper direction on wet roads.

"In driving rain I suddenly lost all control and all power in my Prius, the auto drifted into a left skid, turning 180 degrees on the highway then completing a 360 spin on the opposing traffic shoulder about 200 feet from the start. Has this loss of directional control and braking been reported"?

While Anthony's problem did not occur in the snow, clearly seems to be a problem with the traction system in his Prius suggesting a more sophisticated traction control system might stabilize the little hybrid before it spins out of control.

Prius Stalls in Snow; Owners Steamed...

Prius Shuts Down in the Snow, Reader Complains

The Toyota Prius is known to occasionally shut down its hybrid engine system for no apparent reason, wear tires quickly and unevenly, even drain a battery dry when parked for an extended period.

But here's one of the oddest Prius stories on file at ConsumerAffairs.com:

"When my car is on any kind of slick surface that causes one of the front wheels to slip, ALL power to the drive system is stopped," wrote Christopher of Reston, Virginia.

Christopher said he first experienced the problem with his Prius "on a sloped gravel driveway in July but discounted it as a temporary thing."

Then the snow fell.

"This past weekend I was on a snow-covered road with about an 8- to 10-degree grade. Driving at 20 miles per hour, one tire began to slip on the snow and the car came to a stop. The wheels then refused to engage, because one would slip a little, regardless of throttle position," he wrote.

Christopher tells ConsumerAffairs.com that he "had cable style tire chains and installed them properly on the front wheels and tried again. Still, a tire would slip on the 4 or 5 inches between the cables and the car would refuse to move."

Ultimately, he said, the only way to get the car up the remainder of the hill was to get out and push while his son put a foot gently on the throttle.

His Toyota service manager told Christopher that he was able to duplicate the symptoms on a level snow covered surface and apparently achieved the same results with two other Prius cars that were in the dealership fleet.

But after reporting the problem to Toyota, the service manager told Christopher that the Prius was operating as designed.

Christopher said that he "will consider this vehicle unsafe for road use under any snow or ice conditions and frankly feel that if all Prius vehicles are designed to do this someone ought to look into the situation to try to force Toyota to modify the design."

Not a Safety Problem

Toyota spokesman Bill Kwon agrees that the traction control systems in the Prius could impact performance in snow conditions but says that is not a safety problem.

"Prius has TRAC (traction control) as standard equipment," he said. "The purpose of traction control is to helps prevent wheel spin and minimize slippage of the drive wheels by applying brakes and/or reducing engine power."

Kwon points out that an 8 to 10 degree grade "is a fairly steep grade and combined with snow would cause a loss of traction which will activate the traction control system and therefore reduce or cut power."

"A vehicle without TRAC in those conditions," Kwon adds. "would probably just start spinning in place and eventually spin out of control. In my opinion, it's better to have the vehicle stop then to have the wheels spinning and out of control."

Prius Shuts Down in the Snow, Reader Complains...

Toyota Recalls 533,000 Trucks for Failed Ball Joints

Toyota Motor Co. is recalling 533,000 trucks and SUVs because of possible steering and suspension problems caused by faulty ball joints.

The recall marks a sudden shift in policy for the Japanese automaker after repeatedly denying consumer complaints about ball joint problems and failures in the Tundra and Sequoia.

The Toyota recall includes 2004 to 2007 model year Sequoia full-size sport utility vehicles and 2004 to 2006 Tundra pickups sold in the U.S.

A ball joint in the front suspension may wear out causing the vehicles to be difficult or sometimes impossible to steer.

Toyota reports that the defect may be the cause of 11 accidents resulting in six injuries.

Paul in Covina, California, was involved in just such an accident in his Tundra.

"My 2004 Toyota Tundra had a lower ball joint fail on the right front wheel. This caused me to lose control of the vehicle and lose braking," he told ConsumerAffairs.com.

The failed ball joint severed the brake lines on Paul's truck. "I was able to regain control and pull to the side of the road," he wrote.

After investigating the ball joint failure, Paul learned that the National Highway Traffic Safety Administration had "launched two investigations into the ball joints on 2004 Toyota Tundras due to several reported ball joint failures and resulting collisions."

"I have spoken with employees of Toyota who know that there is a recurring problem with 2004 Tundra's ball-joints and they openly admit that the Toyota is denying the claims to avoid a liability issue, even though they have existing knowledge of the defective equipment," Paul reported to ConsumerAffiars.Com.

In Orangevale, California, Penelope was driving in the center lane of a freeway when the ball joints failed on her 2004 Sequoia.

"The front ball joints collapsed, buckling the drivers' side tire under the car. Miraculously I was able to get the car to the shoulder without injury or damage," she said. The repair cost Penelope $2,100, an expense that she thinks Toyota should have covered.

In Jackson, Mississippi, Michael had the ball joint collapse under his Tundra after "only 107,000 highway miles." he wrote.

"The front wheel on the driver's side collapsed under the vehicle sending the truck onto the pavement and damaging the front spindle," Michael wrote ConsumerAffairs.com. " I did not expect this from a Toyota vehicle."

The cost of Michael's repair and towing was $1,057.47.

In 2006 Toyota reduced the number of its recalls substantially but recalls also declined dramatically throughout the auto industry in 2006. Industrywide, an estimated 10.8 million vehicles were recalled last year, compared with 17.9 million cars and trucks recalled in 2005.

The ball joint recall follows a Toyota a settlement in a class-action lawsuit filed over sludge that was apparently building in the engines of millions of vehicles, requiring the engine to be replaced or repaired. As many as 3 million to 4 million vehicles are believed to be involved.

Toyota Recalls 533,000 Trucks for Failed Ball Joints...

Hybrid Sales Drop with Gas Prices


Declining gasoline prices as well as disappearing federal tax credits are hammering hybrid sales in general and Prius sales in particular, although automotive executives worldwide believe that long-term consumer buying habits have been changed forever by the recent spate of high gas prices.

Not long ago consumers waited months for a Prius but now many Toyota dealers are advertising several Prius models in stock. In some cities, Toyota is offering to lease the hybrids for 36 months at less than $300 a month.

After rising for most of the year, hybrid sales fell to 19,000 in November from nearly 32,000 in August when gas prices across the country hit $3 a gallon.

Gasoline prices have declined 24 percent since August and hybrid sales have declined 31 percent.

In California, the country's largest hybrid market, changing consumer attitudes toward hybrids are influenced by more than just gasoline prices and tax credits. Uncertainty in California over the availability of HOV lane stickers for new hybrids is an additional factor slowing sales for the Prius as well as other hybrids.

The federal tax credit available to buyers of the Prius was cut in half late in 2006. Until then, the Prius enjoyed the largest hybrid credit, $3,150. The credit shrank to $1,575 on October 1.

Despite dropping sales, prices for the Prius and Honda Civic Hybrid have remained virtually unchanged. The average price paid for a Prius, less any cash rebates, was $26,281 in November compared with $26,076 in August.

The Industry View

Toyota executives predict Prius sales will rebound. The Japanese automaker expects U.S. hybrid sales to climb by 50 percent in 2007 to nearly 300,000, in part because of larger supplies of the Prius and the hybrid Camry.

Most automakers agree with Toyota and continue to ramp up for increased hybrid production in spite of the recent sales slump. General Motors just announced it has awarded lithium-ion battery development contracts to two suppliers for the upcoming Saturn Vue Green Line hybrid.

A recent survey by KPMG LLP, the U.S. audit, tax and advisory firm, confirms that auto executives believe that we've entered the hybrid age.

The survey, based on interviews with 150 senior executives at vehicle manufacturers and suppliers worldwide, found that executives continue to believe that fuel efficiency and quality are the primary consumer preferences when purchasing a new car, 89 percent and 88 percent respectively.

Last year, 87 percent of executives said quality was the leading factor, and 84 percent said it was fuel efficiency.

"High gas prices, which are permanently etched on consumers' minds, have had dramatic implications for auto manufacturers who lack quality, fuel efficient products to satisfy demand," said Daron Gifford, National Automotive Industry leader, KPMG LLP.

For the second consecutive year, industry executives said they believe the most popular vehicles over the next five years will be hybrids, cited by 83 percent of respondents, and low-cost cars, according to 64 percent of respondents. Last year, 88 percent of executives said hybrids would be the most popular, while 79 percent cited cars.

Overall, 64 percent of executives said they expect cars to increase global market share over the next five years, outpacing larger vehicles, such as minivans, which were cited as a growth model by only 33 percent of executives.

Meanwhile, just 28 percent said SUVs would be gaining share. Fifty-five percent of executives also expect market share for crossovers to increase, while 42 percent predicted market share for luxury vehicles would increase.

"Gasoline prices have shifted the model mix in executives' minds, and future winners in the global automotive marketplace will have to find ways to combine ingenious cost-efficiencies with startling design creativity," said Gifford.

In breaking the categories down into a regional view:

• 95 percent of North American executives said they were more likely to see a rise in hybrid sales over the next five years, while 67 percent of North American executives predicted crossovers.

• 89 percent of European executives were optimistic on the sale of low-cost vehicles, and 57 percent forecasted luxury vehicles sales would increase.

• 37 percent of Asian executives are more confident about the sales of large pick-up trucks, while 72 percent expected car sales to rise.

This year, 71 percent of executives believe hybrids will become a U.S. market force, with between 200,000 and 500,000 cars being sold compared with 200,000 sold in 2006.

"The hybrid mantra is that the breed cannot fail, given consumer demand and its relatively minuscule production numbers," said Gifford.

Additional key findings include:

• 90 percent of executives believe consumers will hold on to their new cars for three to seven years.

• 94 percent of executives consider product quality as the most important industry issue in 2006, while 89 percent named cost reduction.

• 66 percent of executives cited innovations in manufacturing as the greatest source of cost savings for vehicle manufacturers, followed by materials innovation and outsourcing to countries like China and Eastern Europe according to 61 percent of executives respectively.

• 48 percent of executives named new models and 43 percent determined that new technologies are the areas where manufacturers will increase investment.

In the KPMG survey, the executives interviewed represented vehicle manufacturers and suppliers in Canada, United States, England, France, Germany, Sweden, India, China, South Korea, Japan and Australia.

Hybrid Sales Drop with Gas Prices...

Is Toyota's Quality Slipping?

Is Toyota's quality slipping? The company lost ground in an annual vehicle value survey. While many consumers still give the Japanese automaker high marks, some analysts are suggesting the auto giant is growing too fast in its pursuit of General Motors.

San Diego-based Strategic Vision surveyed more than 64,000 people who purchased new vehicles from October 2005 to March 2006. Consumers were surveyed after 90 days of ownership and asked if they thought they got their moneys worth.

Toyota, which had seven segment winners in 2005, took only three categories in the new study and has been moving slower than other brands when it comes to innovation, according to an auto industry analyst.

As Toyota executives struggle with their corporate image, Jennifer in Bardstown Kentucky is struggling with the foul smell pouring out of her new Toyota.

"We purchased a 2006 Toyota Avalon, we noticed when we drove it that there was a rotten egg smell to it when you accelerated or went up hills," she wrote ConsumerAffairs.com.

"This was first dismissed by the dealership as a new car smell. However about 3 weeks later we could not start the car on the first try. This does not occur all the time but does occur at least once a week. It will also cause the motor to shake violently before it starts. Every time I have taken it in to the dealership I have been told it cannot be fixed because they cannot duplicate the problem." Jennifer said.

So Jennifer and her husband took matters in their on hands in a effort to fight back, much to the dismay and anger of their Toyota dealer.

"We went in there today to get some rattling corrected in the window and had (written) on the back window about the car being a lemon. This upset them and the service manager told us to remove it or he would call the police."

During the period of the Strategic Vision value survey, Toyota car and truck buyers complained to ConsumerAffairs.com of oil leaks, poor workmanship,design, strange odors and gasoline mileage as the automaker dealt with a surge in recalls attributed to cost-cutting efforts that use the same parts on more models.

Calisandria in San Leandro told us, "I was sold a car that has an oil leak which the service department cannot find."

"I bought this car, and by the time I got home smoke was coming out from under the hood. I parked the car where there are no oil spots on the ground. The next morning I go to check to see if there are any oil spots. There are about 4 spots on the ground," she wrote.

The recent surge in recalls at Toyota peaked in July when the automaker recalled about 400,000 SUVs in the U.S., its single biggest market. The spate of recalls has led some analysts to suggest a decline may well be under way at Toyota.

"Toyota has become the recall king, something the company never had to wrestle with in the past as it won most of the JD Powers and other car quality surveys," wrote Wall Street analyst Douglas A. McIntyre. But, as the company's market share has ballooned in the U.S., Toyota had to ramp up production for North America and quality seems to have suffered," he wrote.

Other industry analysts warn that Toyota may be becoming complacent as the company attempts to overtake General Motors as the world's largest car company. They cite the Strategic Vision survey as new evidence that growth may be undermining quality at Toyota.

Perception Is Reality

A ConsumerAffairs.com reader in Portland, Oregon, agrees with that assessment of the Japanese automaker.

"Perception is reality in auto industry and with such perception I bought Camry but the reality is it is a lemon." she wrote.

From Sacramento, Donna complained about the fit and finish of her new Toyota. "My 2006 Corolla has irregular paint drips along an inch strip between 5 and 7 inches up on car doors. I asked a record be made of the paint irregularities in case this leads to any early paint deterioration."

"I had noted other cars (at the dealership) had varying degrees of the drip strip immediately below the dip in the door. I received the ridiculous explanation from the service manager that this was 'orange peel & they can't help that the customer doesn't like where the manufacturer put it.'"

Art in Florida is fed up with his 2006 Toyota Tundra truck.

"I have never paid so much for a truck and got so little. From the 20-inch tires to the seats that have been lowered so nothing can be stored under them. I hate this truck."

Finally, Deborah in Louisville is finding her new Prius to be a big-time disappointment.

"I feel there was false advertising by Toyota in stating there was 50 miles per gallon on the highway and 60 miles per hour in the city driving my Toyota Prius hybrid. They jacked up the price $8,000 from sticker stating it was a car hard to come buy and that was their price and I would actually save money on gas."

Not so, says Deborah.

"After six months of tracking, the best mileage I ever got was 43 miles per gallon. Most often my mileage is between 30-36 miles per gallon which is no better than cars I have had in the past."

Is Toyota's Quality Slipping?...

Tax Credit for Toyota Hybrids Begins to Fade Away October 1

September 21, 2006
The tax credit for buying a Toyota hybrid vehicle will begin to fade away October 1.

Federal law requires that the tax credit for buying a hybrid vehicle begins to phase out during the second calendar quarter after the quarter in which the company sells its 60,000th hybrid.

Toyota reports its cumulative sales of qualified vehicles to retail dealers has reached the 60,000-vehicle limit during the calendar quarter ending June 30, 2006, according to the Internal Revenue Service.

Vehicles purchased before Oct. 1, 2006, qualify for the full credit. For Toyota hybrid vehicles bought on or after October 1, 2006, and on or before March 31, 2007, the credit is 50 percent of the otherwise allowable credit amount.

Taxpayers buying vehicles on or after April 1, 2007, and on or before September 30, 2007, can only get 25 percent of the credit.

Here are the credit amounts for Oct. 1, 2006 March 31, 2007:

  • 2005 Prius $1,575
  • 2006 Prius $1,575
  • 2006 Highlander 4WD Hybrid $1,300
  • 2006 Highlander 2WD Hybrid $1,300
  • 2006 Lexus RX400h 2WD $1,100
  • 2006 Lexus RX400h 4WD $1,100
  • 2007 Camry Hybrid $1,300
  • 2007 Lexus GS 450h $775

Here are the credit amounts for April 1, 2007 September 30, 2007:

  • 2005 Prius -- $787.50
  • 2006 Prius -- $787.50
  • Highlander 4WD Hybrid -- $650
  • 2006 Highlander 2WD Hybrid -- $650
  • 2006 Lexus RX400h 2WD -- $550
  • 2006 Lexus RX400h 4WD -- $550
  • Camry Hybrid -- $650
  • Lexus GS 450h -- $387.50

Beginning October 1, 2007, taxpayers who buy a Toyota hybrid cannot claim the related tax credit.

Tax Credit for Toyota Hybrids Begins to Fade Away October 1...

Toyota Recalls Near 800,000 for July

Toyota has now recalled almost 800,000 vehicles in July, including 8,500 Prius hybrids as well as some Lexus hybrids sold in the U.S. The Japanese automaker is recalling 418,570 vehicles globally, including 150,000 cars sold in the U.S. and Canada because of a faulty crankshaft sensor.

The recall includes 8,500 Prius vehicles and 26,200 Echos in the U.S.

Last week Toyota recalled 367,594 SUVs, including hybrids, in the U.S because of loose clips in the floor carpet cover that might cause the accelerator pedal to stick.

The vehicles involved in that recall are the Lexus RX 330 and Toyota Highlander SUVs from 2004 to 2005 model years, and the Lexus RX 400h hybrid and Highlander hybrid SUVs from the 2006 model year.

Earlier in July, Toyota recalled 24,200 vans in Japan.

The three July recalls are the latest in a string of problems at Toyota raising doubts over whether the automaker can maintain quality standards amid booming sales.

The Prius recall for a faulty cranshaft sensor does not involve any hybrid components and Toyota will replace, free of charge, the crankshaft position sensor on recalled vehicles.

Toyota warned owners that the connector for the crankshaft position sensor may become disconnected causing the vehicle to stall. The automaker initiated the recall along with NHTSA.

Toyota said there have been no reported cases of accidents or injuries related to the recalled vehicles.

Toyota reports that because of "improper molding of the resin body of the crankshaft position sensor, engine oil may penetrate the seal and enter the connector" in the recalled vehicles.

"In addition, the shape of the locking tab to secure the sensor's wire- harness connector may be improper. In this condition, the oil may expand due to heat from the engine and deform the connector, as well as create pressure on the locking tab, causing the crankshaft position sensor to become disconnected."

If the crankshaft position sensor becomes disconnected while the vehicle is being driven, the engine will stall and will be unable to restart, according to Toyota.

Toyota will notify owners of the involved vehicles of the recall later this month. Owners are requested to contact their local Toyota dealer for diagnosis and repair upon receiving notification.

Last year, Toyota's recalls in the U.S. more than doubled as the number of recalls industry-wide registered a slight decline.

Toyota says it is working to maintain vehicle quality, even as it increases production to meet worldwide demand for its vehicles.

Toyota Recalls Near 800,000 for July...

Test Drive: 2006 Toyota Prius

The Prius is easy to like when you pull up to the gas pump but the little car takes forever to get to the filling station so it will help if you like the hybrid in between fill-ups.

At first glance, the Toyota appears a lot like any other little car but there is one big difference: With the Prius, it helps to read the owner's manual before attempting to start the thing.

None of the computer-savvy members of the ConsumerAffairs.com staff were able to start the car without consulting the owner's manual or asking for help. The starting procedure is not complicated but it's certainly not intuitive.

The futuristic look of the Prius comes with some futuristic features. There is a rear-view camera to show the way in reverse, a laser "smart key" and a very space-age-looking dashboard.

So before we get to the important part -- gasoline mileage -- let's talk about the "smart key" and other electronic baubles on the Prius.

Toyota describes the "smart key" as part of its theft prevention and immobilizer system.

When you "press the power switch, the electronic code in the key is automatically checked to determine whether it corresponds to the registered ID code for the vehicle," according the Prius Owner's Manual. "If the ID code is verified, you can start the system."

With your foot on the brake, you simply press the power button. That's right, the power button. The Prius is now ready to drive. Just to make sure you know that, the "ready" light in the dashboard console comes on to tell you so.

You don't feel the electric motor turn on and the gasoline engine may not fire up right away. When the Prius tells you the car is ready you can believe your eyes and forget about your ears as you quietly start to slip out of your driveway or parking space.

The engineering magic of a full hybrid powertrain that can propel a vehicle using gasoline, electricity or both is in the control system and its software. A computer manages the blend of power from the electric motor and gasoline engine. The computer also controls the hybrid's regenerative braking system that captures the vehicle's kinetic energy and turns it into electricity.

Good to Go?

While the process is seamless, the moving-on-down-the-road part is where people begin to differ in their view of the Japanese hybrid.

The Prius is not a powerful car. There is the rub.

Depending on your perspective, the hybrid accelerates smoothly to highway speed and beyond, or the little car just takes forever to get up to speed and into traffic. Jim Hood ran out of patience trying to clock its 0-60 performance and Joe Enoch just about ran out of pavement as he hot-footed onto an off-ramp.

The Prius comes with a full slate of standard equipment that includes full-time traction control and ABS braking. Nevertheless, at Beltway speeds around Washington the Prius is a little short of confidence-inspiring and the thin tires do not provide a lot of grip.

But while the Prius is at or near the bottom end of the acceleration curve, I found plenty of power to comfortably move into high-speed traffic as I engaged both the electic motor and gasoline engine.

Buying a Prius can take longer these days than jumping into freeway traffic. The waiting lists are back, along with $3 a gallon gasoline.

Two months ago there were Prius models that sat on the showroom floor. This month most Toyota dealers are out of cars as demand again outstrips supply.

The wait is currently about four weeks.

After you stand in line for your opportunity to buy a Prius you will still be in a minority on the great American highway. Though hybrid sales more than doubled in 2005, they still make up only about 1 percent of overall vehicles sales nationwide.

Gadgets Galore

Once you are in the car, the Prius certainly seems to have every electronic gadget available these days. It's a hoot to drive. As an economical and environmentally friendly people mover, I give the car top marks. But try to drive the Prius like a Porsche and you will be disappointed.

Oh yes, you have to contend with the reaction of other motorists when driving a Prius too. No kidding, a lot of people just don't seem to like the car.

The Prius attracted some mildly hostile attention from other motorists as we drove around Northern Virginia. The staff wrote this off as politics as usual in the greater Washington area. More than most areas, Washington, D.C., drivers see your choice of car as a political statement.

Nevertheless, driving the Prius makes it easy to understand why some people feel they are making a contribution to the environment and their fellow man. The little car moves lightly on the earth.

At the neighborhood grocery store, I parked near former Secretary of State Colin Powell as the general sat in his powerful C6 Corvette. I could not resist exuding a slight environmentally conscious smirk as I walked by the high-powered combo on the way to buy a handful of groceries. (Editors Note: We are available to test drive a Corvette C6 ZO6 anytime).

Politics aside, the Prius passed the all-important grocery run test with high marks. Everything fit nicely into the trunk space without overflowing into the passenger compartment.

As we mentioned earlier, the Prius dashboard is an electronic dream. Speed, miles driven and other important information are available as digital readouts where the dashboard meets the windshield.

The center console of the Prius houses a computer screen that provides constant mileage and energy consumption data as well climate and stereo controls.

The Big Question

So now we move on to the important question -- gasoline mileage in the Prius.

We will have to be upfront and offer a couple of disclosures here. Toyota delivered the Prius with 87 highway miles on the car and the gasoline mileage indicator built into the center console recorded 48.6 miles per gallon from the delivery trip.

The window sticker that came with the Prius says that the hybrid gets 60 miles per gallon in the city and 51 on the highway. The mileage claims have been the subject of heated debate and complaints among readers of ConsumerAffairs.com.

We were unable to divide our Prius driving equally between city and highway driving since, unfortunately, highways around here are about as crowded and slow-moving as city streets. So the ConsumerAffairs.com staff simply did the best we could: we pounded the Prius over 7 days in Washington and Northern Virginia traffic.

We spent a number of miles on the Beltway and I-66 and on such urban thoroughfares as the Fairfax Country Parkway and Route 28 around Dulles Airport. We drove the car hard and heavy, trying to see just what sort of mileage this little gas saver would or would not produce.

At the end of seven days we filled the tank. We had driven 298.71 miles. The Prius took 6.59 gallons. That works out to 45.2 miles per gallon. The onboard computer showed the Prius delivering 43 miles per gallon, suggesting the car had been filled to the brim before delivery to us.

Split the difference and you have 44 miles per gallon in a car driven by three lead-footed reviewers who broke every rule of fuel-efficient driving they could think of.

No, the Prius didn't get 60 miles per gallon but, being driven hard through some of the worst traffic in the country, we'd have to say it did pretty well.

---
The sticker price on the 2006 Prius Toyota provided for our test drive is $23,966.

The manufacturers suggested retail price for the base Prius is $21,725 and the car carries option package number 3 costing $1,475.

Option package 3 includes Rear Backup Camera, Smart Key System, AM/FM CD with 6 speakers, Auxiliary Audio Input Miniplug and MP3/WMA Playback Capability, Driver and Front Seat-Mounted Side Airbags, Front and Rear Side Curtain Airbags. The carpet, floor mats and cargo mat in the Prius cost an additional $186.

Toyota provided ConsumerAffairs.com with the Prius for a one-week test drive.

Test Drive: 2006 Toyota Prius...

Prius Shortage Drags Down Hybrid Sales

Toyota Motor Corp., the world's largest manufacturer of hybrid automobiles, is facing a shortage of its popular Prius hybrid sedan.

Toyota reports U.S. sales of its Prius hybrid have been hurt by the shortage and not by a decrease in demand as fuel prices approach record levels.

Prius sales fell again in April, after a 3.3 per cent first-quarter decline. Sales dropped to about 7,500 Prius units last month, from 11,345 in April 2005.

Even with the decline, Toyota sold more than three times the number of hybrids than Ford.

Hybrid sales at Ford are up 50 percent over April of 2005 and 75 percent from March 2006 to nearly 2,800 units in April. The increase is due at least in part to aggressive incentives as well as increasing gasoline prices.

Ford began offering interest-free loans for up to 60 months to consumers nationwide in April on its Escape hybrid and Mariner hybrid SUVs.

In addition to rebates, Ford is also spending lavishly on advertising campaigns, featuring Kermit the Frog, that tout the company's commitment to hybrids.

Federal and state tax benefits, which in some states can total as much as $5,925, also spurred demand for Ford hybrids. The federal tax credit for the Prius will expire in 2006 unless Congress extends the tax benefit.

Prius Shortage Drags Down Hybrid Sales...

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Prius Rage Gives Rise to Hybrid Haters



Growing numbers of hybrid drivers are becoming victims of road rage and they are calling it the "Prius Backlash" as the poltical debate over the environment seems to be moving to the carpool lanes.

Hybrid drivers, particularly in California and Virginia where solo occupants of hybrid cars are eligible to drive in the carpool lanes, are feeling a new form of commuter road rage.

Some carpoolers accuse the hybrids driving too slowly in order to maximize their fuel economy and they claim that the slower hybrids are beginning to cause traffic jams in lanes that were once clear.

As many analysts question the economics of hybrid vehicles, a growing number of Prius owners contend that they are also making a political statement about the environment. "People are a lot less friendly than when I drove a Mercedes," one Prius owner confessed.

"There's a mentality out there that we're a bunch of liberal hippies or we're trying to make some statement on the environment," said another California Prius Driver. "If every driver in America achieved Prius efficiency, the air would be drastically cleaner and foreign oil dependency would end," warned another Prius driver.

As more solo-occupant hybrids hit the road and begin using the carpool lanes, it slows down 15-passenger vans and other high-occupancy vehicles. In time that could drive carpoolers fed up with the delays to go back to driving themselves.

The California Department of Transportation has issued carpool-lane stickers for about 50,000 hybrid cars but now plans to study the effect of hybrids on carpool lanes. The same argument over carpool-lane congestion is taking place in Virginia where the state legislature is considering restrictions on hybrid drivers using the lanes in peak hours.

"If I'm going to be stuck in traffic, I might as well be enjoying the comfort and privacy of my own car instead of being packed in with 14 other people," grumped one Virginian who commutes daily into Washington, D.C.

Both California and Virginia allow carpool-lane access to hybrids that get at least 45 mpg. To date, only the Toyota Prius, Honda Civic and Honda Insight make the grade.

Because those hybrids meeting the standard use small internal-combustion engines in combination with electric motors to increase gas mileage, they also reduce air pollution.

Larger hybrid SUVs and luxury sedans with solo drivers are excluded from rush hour carpool lanes. The larger hybrids neither conserve substantial quantities of gasoline nor contribute materially to the quality of the air.

As the political debate over the environment moves heats up inside the HOV lanes, the "Prius Backlash" is giving rise to a group of self declared "hybrid haters" cruising chat rooms on automotive websites. The chatter can be bitter. "These idiot hybrids are clogging the car-pool lane," is typical of the views expressed on many of the anti-hybrid sites.

Growing carpool lane congestion is topic number one. "These drivers barely go 65 mph and allow no one to pass them on the right," fumed another chat room visitor. "Talk about road rage!"

"Go with the flow, or get the heck outta the way!!!," wrote another hybrid disparager.

Hybrid owners in California insist their carpool driving rights are not a free lunch in large part because most of the time, the HOV lanes and standard lanes are going at the same rates and there is no advantage.

Prius Rage Gives Rise to Hybrid Haters...

Consumer Reports Sizes Up Hybrid Costs


For consumers who believe that gas/electric hybrid vehicles will save them money, the picture hasn't been so clear. Hybrid vehicles are more fuel efficient and produce lower emissions than conventional gasoline-only vehicles.

Most current models of hybrids also score well in Consumer Reports' testing and are highly rated in CR's annual reliability and owner satisfaction surveys. But do hybrid vehicles really hold the potential to save the consumer money over the long haul?

To find the answer, Consumer Reports looked at all of the major ownership costs and financial benefits of six different hybrid vehicles -- a mix of sedans and sport-utility vehicles (SUVs).

In Consumer Reports' analysis, none of the six hybrids tested recovered its price premium in the first five years and 75,000 miles of ownership. In fact, the extra ownership costs over five years for those vehicles ranged from $3,700 to $13,300.

Even when the analysis was extended to a period of 10 years and 150,000 miles, it was not possible to recover the price premium for a hybrid vehicle.

Consumer Reports also found that the benefits and costs of hybrids vary significantly, depending on the model. Because of the wide range of hybrid vehicles available, it's especially important for consumers to look carefully at all aspects of the vehicle before buying.

The 2006 model year vehicles examined are the: Ford Escape Hybrid AWD, Honda Accord Hybrid, Honda Civic Hybrid, Lexus RX400h AWD, Toyota Highlander Hybrid Limited AWD and the Toyota Prius.

The full report, titled "The dollars & sense of hybrids," is published in Consumer Reports' Annual April Auto Issue, which goes on sale beginning Tuesday, March 7.

The rising price of gasoline and concern over U.S. dependence on oil have generated a lot of interest in hybrids, and with good reason. They typically deliver the best fuel economy in their classes. The most fuel-efficient models can save the consumer about $660 in gasoline costs. Hybrids also emit less pollution.

Each gallon of gasoline not burned prevents the emission of 19 pounds of carbon dioxide, which many believe contributes to global warming. In some states, hybrid owners can even use special carpool lanes regardless of the number of occupants in the vehicle.

These benefits add up to an inviting package for many car buyers who are willing to pay a premium for a hybrid.

But for those who are considering buying a hybrid for purely financial reasons, the figures just don't add up.

Estimating the Total Ownership Costs

To estimate the various overall ownership costs of hybrids, Consumer Reports picked six current models that it had previously tested and totaled their major costs and savings over the first five years, the longest period for which reliable data on all the cost components are available.

Five years is also a typical period of car ownership. CR did the same thing for each model's closest conventional, gasoline-powered equivalent and then compared the two. (For its investigation, Consumer Reports assumed that all the vehicles were purchased in California, the leading market for hybrid sales.)

Consumer Reports factored the following into its calculations: the purchase price premiums for hybrids, the difference in sales tax, savings from hybrid federal tax credits, fuel savings from hybrids at the pump, the extra cost or savings in insurance premiums for hybrids, the extra maintenance cost or savings from hybrids, the extra depreciation cost, and extra financing cost.

After factoring in federal tax credits and fuel savings that are based on gas prices rising to $3 and then to $4 a gallon, CR's calculations show that the most cost-effective hybrids, the Honda Civic Hybrid and Toyota Prius, still cost $3,700 and $5,250 more than their all-gas peers (the Civic EX sedan and Corolla LE sedan, respectively) after five years.

Models with the highest cost difference -- the Honda Accord Hybrid, Lexus RX400h, and Toyota Highlander Hybrid Limited -- ranged from $10,250 to $13,300 more.

Consumer Reports Sizes Up Hybrid Costs...

Prius Owners Still Miffed about Mileage


Toyota has sold more than 500,000 of the Prius hybrids, setting the mark in October amid continuing complaints about gasoline mileage claims. While the Japanese automaker is developing a loyal band of Prius owners, it's also amassing a gaggle of angry Priusians.

Feelings run deep among people who have endured waiting lists and additional premiums, particularly those who feel they were sold a pig in a poke.

Deborah H. in Louisville, Kentucky is angry. "I feel there was false advertising by Toyota stating there was 50 miles per gallon on the highway and 60 miles per hour in the city driving my Toyota Prius hybrid," she wrote.

Deborah was one of thousands of Prius buyers who paid the dealer a "market adjustment" or extra money for her new hybrid.

"They jacked up the price $8,000 from sticker stating it was a car that was hard to come by and that was their price. They said I would actually save money on gas."

But Deborah writes that gas mileage results her Prius achieves continue to be disappointing: "After six months of tracking, the best mileage I ever got was 43 miles per gallon. Most often my mileage is between 30 and 36 miles per gallon."

The mileage, she complains, is "no better than cars I have had in the past. I am very disappointed in Toyota's advertising and the money I have shelled out."

A Toyota spokesman contacted by ConsumerAffairs.com insists that 30 to 36 miles to a gallon is not possible with a Prius unless driver error or a mechanical problem is involved.

Laurie K. in Folsom, California finally concluded her mileage problem must be driver error with her Prius. She solved the nagging mileage issue by paying close attention to the onboard computer in her hybrid.

"I have owned a Toyota Prius since 2004. I too was getting poor mileage," she wrote. "However, after many months I finally discovered the secret to getting higher mileage. I keep the computer screen on that shows how many miles per gallon I'm getting."

The computer tracks mileage every 15 to 30 minutes, Laurie said.

"I just watch the gauge and keep my foot lightly on the gas pedal. I have averaged 60 miles per gallon when I do this. However, if I am in a rush, I get lower gas mileage because I do not have time to gently take off from a stoplight or drive slower by easing up on the gas pedal."

Laurie says that if driven correctly, her Prius now averages 60 mpg.

"My husband and I finally figured it out, she wrote. "Now we have a goal to try and keep the average, but it takes practice and a visual of the computer screen to make sure you are driving appropriately."

Irene S. in Montebello, California, wrote that the mileage drop-off in her 2005 Prius was almost immediate.

"When I started driving the car, I got 44 mpg on the street. Presently, I am still driving the car on the street and getting about 24 mpg and the odometer reads 780 miles."

Dave B. in Laguna Woods, California, reports similar problems with his 2004 Prius but he knew the cause. The gasoline engine is running too much: "The last two times I filled the tank I got 25 miles per gallon. Not acceptable. The gasoline engine runs continuously."

Dave's Toyota dealer where he purchased the hybrid has been unable to help after three trips to the service department. "They agree the gasoline engine should not start up until the car gets up to 20 miles per hour, but cannot correct the problem," he wrote.

Prius Owners Still Miffed about Mileage...

Prius Owners Question Mileage Claims


A desire for fuel economy is the reason most consumers plunk down big bucks for a Toyota Prius or one of the other gas-electric hybrids that are consuming a fast-growing slice of the American auto market.

But while most hybrid owners at least claim to be happy with their pricey acquisitions, some Prius buyers are troubled by nagging indications that Toyota's gas mileage claims for the hybrid may have a little fiction mixed in with all of the facts.

Toyota, of course, insists that all of its mileage claims are based upon standardized Environmental Protection Agency (EPA) tests.

But for Sandra C. of Bloomington, Indiana, the figures just don't add up. In fact, she says she was told the onboard computer in her car is programmed to provide high mileage numbers that may exceed the miles per gallon the car actually achieves.

Sandra bought her new Prius in the spring of 2005. I've been watching my gas mileage and have consistently gotten around 34 miles per gallon, she wrote to ConsumerAffairs.com. That is far below the sticker information and hype.

The Toyota Prius advertises on its sticker that the EPA has determined through testing that the car achieves an average of 60 mpg in city driving and 51 mpg on the highway.

Sandra took her Prius into the dealer for a check-up and was initially told that she was getting 46 miles to a gallon, which is less than the amount claimed by Toyota for city driving but still a pretty enviable figure. The service technician turned on the gas mileage icon of the onboard computer for her to prove his point.

The computer did say 46 miles per gallon, Sandra wrote. I asked them why it is that when I divide the miles from fill-up to fill-up by the gallons I put in, I get 34 or 33 miles a gallon?

The service technician admonished Sandra that she probably had her math wrong. I said no and I wanted an answer, she said.

Finally the service department manager told Sandra, Yes, you are right, you probably are getting 34 miles to a gallon.

When Sandra asked why the computer spit out the higher inaccurate, number the service manager told her, That is a number Toyota has programmed into the car which accounts for wind resistance and other factors, she said.

Voodoo Math

Susan did not buy the service managers story which she says is nothing more than voodoo math.

I said to him that is fuzzy math and dishonest. His reply was every car dealer does this, Sandra said.

Needless to say, Sandra is disappointed and unhappy with Toyota.

I've been screwed by Toyota. I don't actually blame my local dealership because this isn't their problem. Toyota has pulled this over on the public to sell their car. This must be happening to everyone else too.

Sandras mileage problems with her new Prius continue.

I filled it up after using half of my last tank of gas on the interstate and half in town. This time I got 47 mpg. So this looks like I am getting better mileage on highway than in city! That is the opposite of what Toyota advertises.

Other Complaints

Sandra is far from alone. Prius owners around the country are questioning the Toyota/EPA mileage claims.

Winternet.com displays the site owner's Prius fuel consumption records dating back to 2002. The lifetime average as of Nov. 20, 2005 is 43.2 mpg, a bit worse than Sandra's experience.

• On another site, randyrathbun.org, a person we'll assume is Randy Rathbun displays his log dating back to March 31, 2002. His lifetime average: 47.332 mpg.

• On the Seattle Electric Vehicle Association Website, a consumer identified as RJF has posted his Prius log, starting July 14, 2005. His lifetime average to date: 49.221 mpg.

This comes as no surprise to automotive experts. Data from Consumer Reports indicates that hybrid cars get less than 60 percent of EPA estimates while navigating city streets. In Consumer Reports' real-world driving test, the Civic Hybrid averaged 26 mpg in the city, while the Toyota Prius averaged 35 mpg, much less than their respective EPA estimates of 47 and 60 mpg. Hybrid cars performed much closer to EPA estimates in Consumer Reports'

highway tests.

Consumer Reports' senior auto test engineer Gabriel Shenhar says that while the EPA test is a lab simulation, Consumer Reports puts the cars on the streets and measures the fuel consumed to more accurately reflect gas mileage.

Denials All Around

But back to the other half of Sandra's complaint. Does the Prius onboard Computer fudge the mileage numbers?

Asked if the Prius onboard computer is programmed to take anything into account when calculating mileage other than distance traveled and gallons consumed, a spokesman for Toyota said, I have never head of anything like that.

Toyota environmental engineer Dave Hermance says the EPA city test for the Prius includes 19 stops of at least a few seconds, which take up a "non-trivial" amount of the test and could cause hybrid cars to rate even higher than conventional cars because of their reliance on electric motors, which provide the biggest mileage boost in stop-and-go driving.

Hermance says customers who drive less than seven miles per trip will get fewer miles per gallon, as will drivers who speed. There's a huge range of customer behavior and limited resources to collect data, so there's no perfect test, according to Hermance.

As it turns out, drivers of all kinds of vehicles dont often achieve the mileage EPA finds in its tests. Most drivers get between 75 to 87 percent of the EPA rated estimates with variations based on driving habits and traffic.

A generally accepted rule of thumb is that if a new car gets less than 75 percent of its EPA rating, then there is something amiss. Sandras Prius is just at the limit of the 75 percent rule.

If this is true, then the EPA needs to change the way they do business for hybrids and Toyota knows the figures are incorrect and are creating false advertising, Sandra said.

Indeed, Sandra is not alone in her assertions. Some independent test data suggests hybrid cars routinely get less than 60 percent of EPA estimates while navigating city streets.

The Prius has averaged only 35 mpg in some city driving tests, inidcating that there may be nothing out of the ordinary with Sandras Prius, suggesting instead that the EPA numbers and Toyota mileage claims based on them are in error.

About That Computer

While the test data can explain the actual mileage Sandra was able to obtain, the Toyota information does nothing to explain why the onboard computer in her Prius provided inaccurate information at her dealership.

Toyota spokesman Sam Butto flatly denies that his company programs any fuzzy math into the Prius onboard computer.

I can tell you that Toyota does nothing to have a preset fuel economy figure and does not take into any account the wind. The meter simply calculates the fuel level and the distance driven, Butto told ConsumerAffairs.com.

He once again pointed a finger at the car owner stating that it would be extremely difficult to have fuel economy figures that low on a Prius."

"I'm not saying it is impossible. Extremely aggressive driving habits can definitely contribute to lower fuel economy but 34 mpg would be really tough to achieve on Prius," he said.

Butto had another scenario for the low gasoline mileage. What we think may have occurred, is the customer could have possibly reset the fuel monitor before refilling.

Prius Owners Question Mileage Claims...

Prius Runs Amok After Stalling, Hits Tow Truck

A Toyota Prius suddenly stalled, then unaccountably took off and smashed into the tow truck that had come to remove it. Toyota has warned Prius owners of a software glitch that can cause the hybrid cars to suddenly stall or shut down and federal safety regulators are looking into the problem.

The warning from Toyota did not carry a sense of urgency. The sudden stall, however, can be extremely dangerous and frightening when it occurs, as a ConsumerAffairs.com reader discovered.

Venu I. was driving along the Dumbarton Highway near Fremont, California, when his 2004 Prius suddenly shut down.

The Dumbarton at that point, Venu explains, is a bridge. Luckily I was in the slow lane, he writes. My car froze all of a sudden with four or five warning lights coming on. I couldn't turn the car off and could not drive it either.

Venu says that if he had been driving in one of the other fast lanes he might have been the cause of a serious accident or worse.

I would be dead by this time. The situation was real panicky. None of the controls worked. I left the car with emergency lights on.

Toyota explained in its warning to owners that the stalling problem may cause several of the warning lights in the vehicles to come on, prompting the Prius to enter a fail-safe mode that will cause the gasoline engine to stall.

Toyota also reassured drivers that the electric motor in the vehicles would have sufficient power to allow the driver to pull the vehicle over and away from traffic.

But Venu was unable to drive his Prius to safety.

Again I would like to reiterate that I left the car as is with all the warning indicators on as I couldn't do anything with them as all the controls froze. My car was towed to a nearby safe place.

Then something very strange happened which was not covered in the Toyota warning to Prius owners. The moment my car was detached from the tow truck, I saw the car moving forward and it hit the truck. My car was damaged on the front fender.

Venu is about to give up on his hybrid. I am now very scared and have totally lost confidence in this car.

The vehicles involved in the Toyota service notice to owners are from the 2004 and 2005 model years. Toyota sold 53,991 of the Prius in 2004 and more than 100,000 so far this year.

The National Highway Safety Administration (NHTSA) is compiling complaints about the 2004 and some 2005 Toyota Priuses that have shut down while driving. Several owners have told NHTSA that the car completely loses power at highway speeds.

Prius Runs Amok After Stalling, Hits Tow Truck...

Toyota Continues to Sell Faulty Prius Hybrids

While the Toyota Motor Corp. is notifying 75,000 Prius owners of a software glitchthat can cause the hybrid cars to suddenly stall or shut down, the company is apparently continuing to sell the hybrid vehicles that carry the software problem.

A ConsumerAffairs.com reader in Fredericksburg, Virginia reports to us that his Prius shut down after just three weeks on the road.

I was driving on October 31 along the highway when the engine shut down and would not restart, writes Gerard. The car had been at the dealership for two days in New Jersey and they didn't know what was wrong.

The New Jersey dealership apparently was not paying attention to its own service bulletins because Toyota began officially warning Prius owners of the stalling problem on October 13.

After his brand new Prius shut down on the highway, Gerards research brought him to ConsumerAffairs.com. I found information on this Web site regarding 13 previous cases of the engine shutting down, he told us.

The most confounding aspect of Gerard's Prius stalling is the age of the vehicle. Being that this car was just shipped I would have assumed that the software issue referred to would have been resolved, he wrote.

Apparently that is not the case. I had to be towed off of the Interstate at night and this vehicle is only 3 weeks old.

The Prius was probably in production when the automaker discovered the software glitch and began warning consumers by asking that they take the cars to a dealership for free repairs.

Gerards letter from the company has not arrived.

The National Highway Traffic Safety Administration (NHTSA) has opened an investigation into the stalling problems. NHTSA has received a number of complaints about the hybrid stalling or stopping unexpectedly, often on the highway as was the case with Gerard.

Toyota Continues to Sell Faulty Prius Hybrids...

More than Half of U.S. Consumers See a Hybrid in their Future

More than half of Americans say they are considering the purchase of a hybrid for their next vehicle. Most are driven by the price of gas rather than environmental concerns.

Recently, J.D. Power estimated that hybrids would account for only 4 percent of total vehicle sales by the end of the decade. But according to the polling firm TechnoMetrica, 55 percent of Americans are considering buying a hybrid, with the most likely buyers being those with incomes above $75,000 (68 percent).

Some 57 percent of respondents are attracted to hybrids for their fuel efficiency, compared to only 23 percent for their environmental friendliness, according to an account of the study in Investor's Business Daily.

Over half of those surveyed said that dependence on foreign oil is the number one threat to the economy. More than 70 percent favored government incentives like tax rebates and energy credits to spur hybrid purchases.

Americans surveyed had a generally dim view of U.S. automakers' efforts. Viewed most favorably for their hybrid plans were Toyota, with 41 percent of respondents, and Honda, with 40 percent.

Ford's hybrid efforts got the nod of only 14 percent, GM's only 13 percent and Chrysler was last at 8 percent.

Sales of the Toyota Prius hybrid grew 90 percent in September.

More than Half of U.S. Consumers See a Hybrid in their Future...

NHTSA Investigates Uncontrolled Acceleration in Toyotas

August 11, 2005
The National Highway Traffic Safety Administration (NHTSA) has launched an investigation of several Toyota models because of uncontrollable and unintended acceleration while the vehicle is in reverse.

The agency has received 13 reports of accidents because of the uncontrollable acceleration.

NHTSA has received complaints involving the Camry, Solara, Lexus, ES, ES 300, ES 330 losing throttle control while the vehicle is reversing out of a driveway. The vehicles were all manufactured between 2000 and 1005.

There have so far been no fatalities associated with the problem.

A defect investigation often but not always leads to a vehicle recall.



NHTSA Investigates Uncontrolled Acceleration in Toyotas...

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Toyota Recalls Scion tC to Fix Wind Deflector

June 21, 2005
Toyota Motor Corp. is recalling several models of the Scion tC because of consumer complaints that the glass wind deflector, located near the moonroof, might shatter when struck by road debris.

The Toyota recall involves about 71,000 Scion tC coupes in the U.S. from the 2005-06 model years.

The Scion wind deflector tilts up when the moonroof is opened and could shatter and separate from the frame at highway speeds. Pieces of the wind deflector could fall inside the vehicle, causing injuries or distractions.

The recall will begin later this month. Toyota says its customers can reduce the likelihood of the deflector shattering by not opening the moonroof until the vehicle is repaired.

Dealers will repair the vehicles at no charge to the owners.



Toyota Recalls Scion tC to Fix Wind Deflector...

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Thinking of Buying a Hybrid? Do the Math!


The very best and brightest brains in the automobile business have clearly focused on the hybrid as a big part of their companies' futures. Everyone from Toyota to Porsche either is producing hybrids, or says it soon will be.

Consumers, who only a few months ago just couldn't get enough of the hulking, gas-guzzling SUVs that have stolen America's heart, are now turning in droves to diminutive, energy-sipping hybrids, waiting months and paying premiums of a thousand dollars or more, all in a sudden quest to save fuel and money.

Not long ago, someone paid $500 on eBay to be first in line for a new hybrid.

All this sudden fuel-saving fervor is admirable. But the question many consumers may not ask is whether hybrid cars and SUVs really will save them money. There's no question they achieve superior gas mileage but they don't cost less to operate, at least not yet.

ConsumerAffairs.com compared three hybrid vehicles with three top-of-the-line vehicles in the same class by the same automaker. We calculated gasoline costs at $3 a gallon over 120,000 miles and 80,000 miles to arrive at the likely operating costs.

The results would seem to demonstrate that people are buying hybrids for reasons other than saving money.

Prius vs. Corolla

Toyota Prius sales have tripled as gasoline prices shot up this year. Toyota sold 22,880 Prius cars in the first three months of the year, more than double the number it sold in the first three months of 2004.

Corolla vs. Prius
Difference: $4,817
Gallons bought for Corolla at $3: 1,606
"Free" Corolla miles in the city: 41,747 ...or
"Free" Corolla miles on the highway: 54,604

But what if, instead of buying a Prius you were bold enough to buy a top-of-the-line Toyota Corolla XRS, you would be able to drive the Corolla 41,474 miles in the city or 54,604 miles on the highway paying $3.00 a gallon for gasoline before you had spent as much money as you would have to fork over for a 2005 Prius. That price is not even for the top-of-the-line Prius.

The Corolla sells for a Blue Book reduced price of $17,083. The car, according to the EPA, gets 26 miles to a gallon in the city and 34 on the highway.

With the Prius we find a new car Blue Book price of $21,900 for the base model. The EPA gas mileage estimate for the vehicle is 60 mpg in the city and 51 on the highway.

But wait, there's more. An additional $800 buyer incentive is tacked onto the Corolla. Only "market adjustments" (read dealer mark-ups) are added to the Prius.

So let's look at the cost of owning a hybrid from another perspective. Let's drive a Prius for 120,000 miles. Once again we will pay an average of $3 a gallon for gasoline. Half of the miles will be driven in the city, and half on the highway. No other maintenance costs will be considered, despite the possibility that the hybrid costs might be higher.

The Prius produces 60 miles to a gallon in the city and 51 on the highway according to the EPA tests. The means we consume 2,178 gallons of gasoline or $6,528.

Over the same distance, the Corolla consumes 4,071 gallons of gasoline costing $12,213. So we would spend $5,685 more over 120,000 miles driving the Corolla than driving the Prius. But we paid $5,617 more for the Prius after the Toyota incentive for the Corolla.

So the additional cost of driving a Corolla instead of a Prius for 120,000 miles is $68 and you don't have to stand in line to buy one.

Cutting the driving distance 80,000 miles -- 40,000 in the city and 40,000 on the highway -- increases the Corolla advantage to just more than $1,000.

Accord Hybrid vs. Accord EX

Honda Motor Co., with sales of just over 100,000 hybrid vehicles worldwide since 1999, might be just a little smarter than Toyota when it comes to marketing gasoline-electric hybrids. Honda's new Accord hybrid is priced so high that most people won't be able to afford it. So Honda avoids the Prius problem of too many customers and too few cars.

The Honda Accord Hybrid Sedan sells for $31,575. The price includes roughly a $1,000 markup. The EPA mileage estimate for the Honda is 30 MPG in the city and 37 on the highway.

The top of the line Honda Accord EX sells for $25,176 which includes roughly $2,000 in price reductions. The EX gets an EPA estimated 21 mpg in the city and 30 on the highway.

Accord vs. Accord EX
Difference: $6,399
Gallons bought for Honda EX at $3.00: 2,133

"Free" Honda EX miles in the city: 44,793 ... or
"Free" Honda EX miles on the highway: 63,990

The top of the line conventional Accord goes 63,990 miles on the highway or 44,793 miles in the city after pouring the price differential into the gas tank at $3 a gallon.

Over 120,000 miles the hybrid Honda uses $3,707 less gasoline. However, because of the increased purchase price, the hybrid is $2,692 more to operate. Over 80,000 miles the hybrid burns $2,470 less gasoline but is $3,929 more expensive to operate, again because of the high purchase price.

Escape Hybrid vs. Escape Gas

The Ford Escape follows the same pattern as the Toyota and Honda, but the operating cost is much higher for the hybrid when compared to a top-of-the-line Escape XLTS.

Hybrid Escape vs. Escape XLT Sport
Difference: $4,630
Gallons bought for XLTS at $3.00: 1,543
"Free" XLTS miles in city: 27,774 ... or
"Free" XLTS miles on highway: 33,946

The Escape Hybrid costs $29,140 and gets 33 mpg in the city and 29 on the highway. The top of the line Ford Escape XLT Sport goes for $24,510 and an EPA estimated 18 mpg in the city and 22 on the highway.

But wait there's more here. The XLTS carries an additional $3,500 in incentives that could add 21,000 more miles in the city or 25,666 on the highway.

Driving the hybrid 120,000 miles will cost 11,658 at $3 a gallon. The XLTS burns $18,181 or $6523 more. The conventional Escape is $1,893 more to operate considering the price differential. But when the $3,500 in price incentives is figured into the comparison, the XLTS costs $1,607 less to drive over 120,000 miles than the hybrid.

Over an 80,000 mile distance the XLTS is $283 less to operate before incentives and $3,783 less to operate after incentives.

There is plenty of guesswork in this comparison. No one knows where gas prices will be over a 120,000-mile period. The repair costs for hybrids are still uncertain. Will they cost more to maintain? Or less? While there are no automotive horror stories about hybrids to date neither is there any record on which to estimate repair costs.

What's the Answer?

So does this answer the question of whether your next car or SUV should be a hybrid? It depends. If you base your buying decisions strictly on economics, the likely answer is that a modest, gas-powered car with a stick shift and with minimal use of air conditioning is probably going to be considerably cheaper to buy and operate than a hybrid.

If you are basing your decision on what's best for the environment, there's more than gasoline consumption to factor into the equation. A big part of what's wrong with our environmental situation, not to mention our health, is the excessive amount of time we spend in motorized vehicles.

Whether they're powered by gasoline, hydrogen or fermented seaweed, cars need roads to run on. Roadways are very damaging to the environment, not least because of the effect they have on water runoff. A big reason houses tend to slide down hills in Southern California is that there is so much asphalt that storm runoff is funneled into unnatural -- and dangerous -- escape routes.

Highways also contribute to global warming, even when there are no cars on them. They displace cooling vegetation and their harsh asphalt surface reflects heat back into the environment, which in itself contributes to smog, regardless of what kind of fuel the vehicles on that highway are using.

The real answer to our fuel-cost woes, sedentary lifestyle and dire environmental problems is not a new kind of car. It's a new kind of city -- one that lets us walk, bike or ride transit to where we're going.

But we digress.

What's the Question?

If the question is, will you save money buying a hybrid, we'd have to say it's not likely. On the other hand if the question is, will buying a hybrid make you feel good, we can't answer that. It might, at least for a little while.

If the question is, will your hybrid help save the earth, we'd suggest the answer to that is, the earth will save itself. It was here long before we were and will be here long after we're gone. (It's the date and method of our departure that hangs in the balance).

Ah, but here's another factor. In many major metro areas, hybrids are allowed in car-pool (or HOV) lanes. Thus, by buying a hybrid, you may be able to continue driving alone to work, squeezing into the already congested HOV lanes that were created to reduce congestion by reducing the number of cars on the road.

In that scenario, hybrids are a threat to the environment because they contribute to increased congestion. We know from reading our mail that this is not a popular thing to say but, as our editor constantly reminds us, we're not running a popularity contest.



Hybrids May Not Be the Most Economical choice...

U.S. Automakers Lag in Hybrid Sales

Although hybrid vehicle sales are off and running, American manufacturers are being left at the starting line, with Japanese manufacturers capturing more than 96 percent of hybrid sales in the U.S.

New hybrid vehicle registrations totaled 83,153 in 2004, an 81 percent increase over the year before. The huge increase occurred before the latest dramatic run-up in gasoline prices. Nevertheless sales nearly doubled as a wider variety of models attracted consumers.

Hybrids still represented less than 1 percent of the 17 million new vehicles sold in 2004. But the U.S. hybrid market has grown by 960 percent since 2000, when 7,781 were sold, according to the Polk data, and major automakers plan to introduce about a dozen new hybrids during the next three years.

Despite the arrival of Ford Motor Co.'s Ford Escape hybrid in showrooms last year, Japanese automakers continued to control the vast majority of the U.S. market, Polk said. Japanese brands accounted for more than 96 percent of the hybrid vehicles registered.

Toyota Motor Corp., which was the first automaker to mass produce and sell hybrid cars, dominates the market. The Toyota Prius, which went on sale in the United States in 2000, occupied 64 percent of the U.S. hybrid market last year, with 53,761 new Priuses registered, Polk said.

Toyota is on track to double Prius sales again this year. The company sold 22,880 Prius cars in the first three months of the year, more than double the number it sold in the first three months of 2004. Toyota has announced it plans to produce 100,000 Priuses for the North American market this year.

The Honda Civic hybrid was second, with a 31-percent market share. Honda Motor Co. also sold several hundred Accord and Insight hybrids, which each commanded 1 percent of the market. Ford sold 2,566 Escape hybrid SUVs, or about 3 percent of the market, Polk said.

Automakers are introducing hybrid versions of several models this year, including the Lexus RX400h, Mercury Mariner and Toyota Highlander SUVs. General Motors Corp. and DaimlerChrysler AG already sell hybrid pickups, but the system they use is less fuel-efficient.

U.S. Automakers Lag in Hybrid Sales...

NHTSA Closes Probe of Unintended Acceleration in Toyota, Lexus Models

July 28, 2004
Federal safety investigators have closed their probe into reports of unintended acceleration in 2002 and 2003 Toyota Camry, Camrty Solara and Lexus ES300 models. The National Highway Traffic Safety Administration (NHTSA) opened the investigation after receiving reports of 30 accidents, including one in which a pedestrian was injured.

The probe centered around the cars' electronic throttle control. Many newer cars transmit acceleration signals electronically rather than using the traditional movable steel cable.

NHTSA said it analyzed many of the cars involved in the mishaps and found nothing abnormal with the throttle controls. It said sudden surges are sometimes caused by drivers who are unfamiliar with their new vehicles.

NHTSA Closes Probe of Unintended Acceleration in Toyota, Lexus Models...

Feds Probe Sudden Acceleration Surge in Toyota Camry

Federal safety officials are investigating reports that the Toyota Camry and other models may have a defect that causes sudden acceleration surges.

The National Highway Traffic Safety Administration (NHTSA) says it has received reports of 30 crashes that injured at least five people, when some Toyota Camry, Camry Solara and Lexus ES300 vehicles suddenly and unexpectedly surged forward.

"One of the noted injuries was serious: it occurred when a pedestrian was struck by a vehicle which allegedly surged forward unexpectedly," the National Highway Traffic Safety Administration (NHTSA) said in a statement released on the Internet.

An estimated 1,010,000 vehicles from the the 2002 and 2003 model years could be affected, according to NHTSA.

Feds Probe Sudden Acceleration Surge in Toyota Camry...

Consumer complaints about sludge causing engine failure in Toyota vehicles

Thousands of Toyota owners, like Doug of Destrehan, LA, are facing costly engine repairs and replacements because of a problem with sludge build-up. Toyota has been refusing to cover the repairs but is now having second thoughts.

Doug had to spend $5,000 to replace the engine in his 2000 Sienna minivan after just 24,000 miles of use. Gregory of Lilburn GA had a similar problem with his 1998 Sienna. He had to replace the engine at 60,000 miles and, like Doug and about 3,000 others, got no help from Toyota, which said he had not maintained the vehicle properly.

The sludge problem occurs when oxidized oil builds up in an engine. Its forms a mucky goo that can cause the engine to seize up. Because the problem can be caused by failure to change the oil. Toyota has been refusing to cover repairs under its five-year/60,000-mile power train warranty.

But last week, Toyota sent letters to 3.3 million owners of vehicles equipped with the two engines affected by the problem -- the 1MZ V-6 and the 5SFE inline 4 -- saying it will pay for repair costs in cases where owners can prove they made "reasonable efforts" to maintain the vehicle.

Under the "special policy adjustment," which will be effective for only one year, Toyota says it will cover the cost of repairs if owners can show they made at least one oil change per year. The company, however, is refusing to back down from its contention that negligent owners are the cause of the problem, not a design defect or quality problem.

Toyota and Lexus owners manuals specify that the oil should be changed every 7,500 miles or every six months, whichever comes first. Under severe driving conditions, oil should be changed every 5,000 miles or four months.

It's not clear why the engines are susceptible to sludge buildup, although excessive heat is known to cause oil to become more "goopy," experts quoted by Automotive News said. Some suggested that changes in the design of the cylinder head in the affected engines is causing heat buildup. Others said leaky head gaskets could also be contributing to the problem.

Toyota maintains that with millions of vehicles on the road in the U.S., the 3,100 complaints are microscopic and shouldn't be construed as representing a widespread problem.

Consumer complaints about sludge causing engine failure in Toyota vehicles...