Toshiba America Information Systems of Irvine, Calif., is recalling about 101,000 Panasonic battery packs used in Toshiba laptop computers in the U.S. and Canada.
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair.
Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm’s website at http://go.toshiba.com/battery.
The battery packs, manufactured in China and Japan, were sold at Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011, through January 2016, for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
What to do
Consumers should immediately go to the firm’s website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack’s model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Consumers may contact Toshiba toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. (PT), or online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on “Consumer Notices” under the Support heading at the bottom of the page.