In its annual survey of mattress buyers, J.D. Power found Tempur-Pedic ranked first in customer satisfaction, both for online and in-store retail sales. On a 1,000-point scale, Tempur-Pedic scored 905 for in-store purchases and 894 for online orders.
Mattress companies were ranked by consumers based on comfort; price; support; durability; warranty; variety of features; and customer service.
For in-store purchases, consumers ranked Sleep Number second and Serta third. For online purchases, consumers ranked Casper second and Purple third.
When we checked consumer reviews posted at ConsumerAffairs, Tempur-Pedic didn’t perform as well. In fact, it tied for last place with Serta.
What ConsumerAffairs reviewers say
Based on a 5-star review system, ConsumerAffairs reviews rank the five mattress companies this way:
Casper 3.9-stars
Sleep Number 3.9-stars
Purple 3.8-stars
Tempur-Pedic 2.9-stars
Serta 2.9-stars
The verified ConsumerAffairs reviews were all posted within the last 12 months. Some of the recent reviews of Temper-Pedic cite customer service and delivery issues.
On the other hand, Miguel, a reviewer from Boston, told us he is very happy with his Casper mattress.
“VERY COMFORTABLE mattress, 100% recommended, if you want a better quality sleep, buy this product, you won't regret it,” Miguel wrote.
Mattresses are definitely not a one-size-fits-all purchase. Sleep experts generally agree that the right mattress will depend on your sleep position, body type, and personal preferences. That’s why some online mattress sellers allow returns after a few weeks.
Adjustable beds may be another good option since the mattresses can be adjusted for different body types. Check out the ConsumerAffairs Adjustable Bed Guide here.