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Segway recalls Ninebot children’s bicycle helmets

The helmets do not comply with federal safety standards

Ninebot helmet
Photo source: CPSC
Segway of Bedford, N.H., is recalling about 960 Ninebot children’s bicycle helmets.

The helmets do not comply with the positional stability and retention system requirements of the CPSC federal safety standard for bicycle helmets. This means the helmets can fail to protect wearers in the event of a crash, posing a risk of head injury. No incidents or injuries are reported.

This recall involves Ninebot Kids bike helmets sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches.

Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet.

The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.

The helmets, manufactured in China, were sold at Best Buy and other retailers nationwide and online at Segway.com and Amazon.com from December 2020, through May 2021, for between $30 and $50.

What to do

Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.

Consumers may contact Segway toll-free at (888) 523-5583 from 5:30 a.m. to 5 p.m. (PT) any day, by email at product.recall@segway.com, or online for more information. Consumers can also click on “Recall” under the Customer Support Column near the bottom of the company's webpage and then on the blue Help chat icon for assistance.

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