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Santa Cruz Bicycles recalls Heckler 9 electric bikes

The battery may dislodge from the frame and fall to the ground

Santa Cruz Heckler 9 electric bicycle
Photo source: CPSC
Santa Cruz Bicycles of Santa Cruz, Calif., is recalling about 1,600 2022 Heckler 9 electric bicycles.

The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground. This could pose a fall hazard to the rider.

Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.

The firm has received ten reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.

This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray. They come with an interchangeable 720WH battery that sits inside a black case under the frame.

The name “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, and “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay on the frame.

The bikes, manufactured in the U.S., were sold online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022, through March 2022, for between $8,200 and $13,300.

What to do

Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate.

Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit its website here. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.

Consumers may contact Santa Cruz Bicycles toll-free at (833) 944-8335 from 9 a.m. to 5 p.m. (PT) Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online for more information.

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