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Ring adds more security features following data breach

Users will need to enable two-factor authentication to use the service

Photo (c) DamienGeso - Getty Images
Users of the Ring video doorbell are likely seeing a new update from the company that seeks to update and improve the device’s security. 

The company announced this week that it was adding more security measures to users’ accounts to ensure that they stay protected from hackers and other malicious actors. The move follows a massive breach that allowed hackers to steal sensitive information and control the devices of more than 3,600 device owners. 

“At Ring, our mission is to make neighborhoods safer and we strive to give our customers the peace of mind that comes from knowing their homes are more secure. Delivering you privacy, security and control are foundational to achieving our mission,” the company stated. 

“That’s why we’re listening to what you, our customers, are saying and taking additional steps to help you feel confident that your home and personal information are safe when you use our products.”

Mandatory two-factor authentication

Under its new privacy stance, the company is requiring all users to enable two-factor authentication. It says the new level of security will be required when users log in to their accounts and will help verify that hackers haven’t improperly gained access. 

The process works much like any other two-factor authentication system. When users attempt to log in to their device, a six-digit code will be sent to their phone or another device that will be needed to gain access. 

Additionally, the company says it will be keeping another new security feature implemented in December that alerts users every time someone tries to log in to their account. The idea is that users will quickly be able to recognize if someone is targeting their Ring account so that the issue can be resolved and reported quickly.

Security recommendations

In its announcement, Ring also provided a list of best security practices that it says will help keep users’ accounts secure. The list follows:

  • Don’t reuse passwords between your various online accounts – instead, generate unique, strong passwords for each account.

  • Keep your phone numbers and email addresses up to date on your various online accounts.

  • Add a PIN or passcode to your smartphone account to help prevent unauthorized changes to your mobile account. You can do this by logging into your mobile phone account or calling your wireless carrier.

  • Upgrade to the latest version of your apps and operating systems, including the latest Ring apps.

  • View and manage your trusted devices in your “Authorized Client Devices” section of Control Center on your Ring app.

  • Add Shared Users to your Ring account instead of sharing your login credentials. You can also view and manage Shared Users in Control Center.

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