Razor USA recalls GLW battery packs

Photo source: CPSC

The lithium-ion GLW battery packs can overheat

Razor USA of Cerritos, Calif., is recalling about 237,300 Hovertrax 2.0 Self-Balancing Scooters/Hoverboards with GLW battery packs.

The lithium-ion GLW battery packs can overheat, posing a risk of the products smoking, catching fire and/or exploding.

There have been more than 20 reports of hoverboards with GLW battery packs overheating, including some reports of smoke or fire. No injuries have been reported.

This recall involves the removable GLW battery packs installed in UL-Listed Hovertrax 2.0 brand self-balancing scooters/hoverboards manufactured between September 2016, and August 2017. The battery packs were certified as compliant with ANSI/UL Standard 2271 by UL.

Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by GLW battery packs.

The battery packs have the name GLW written in large letters on the packs themselves, and serial numbers beginning with GLW, which is printed on a white sticker on the top of the battery pack, below the bar code. Hovertrax 2.0 is printed on the front of the hoverboard.

The hoverboards were sold in black, black monochrome, blue, green, red, red monochrome, white, rose gold, camouflage, ocean blue, purple, and three multicolor patterns called Spectrum, Galaxy and Carbon.

The hoverboards, manufactured in China, were sold at Walmart, Target, Toys R Us and other stores nationwide and online at Walmart.com, Amazon.com and other websites from September 2016, through 2018, for about $460.

What to do

Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to receive a free replacement battery pack.

Consumers may contact Razor toll-free at (866) 467-2967 from 8 a.m. to 5 p.m. (PT) Monday through Friday, or online at https://razor.com/product-recall-notifications-glw-battery-08252021/ for more information.

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