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Mercedes-Benz recalls vehicles with emergency communications issue

The Emergency Call System may relay inaccurate vehicle location information

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Photo source: Mercedes-Benz
Mercedes-Benz USA (MBUSA) is recalling 239 of the vollowing model year 2020 vehicles:

  • C300 Cabrios
  • C300 Cabrio 4MATICs
  • C300 Coupes
  • C43 AMG Cabrio 4MATICs
  • C43 AMG Coupe 4MATICs
  • C63S AMG Cabrios
  • CLS53 AMG 4MATICs
  • E350, E350 4MATICs
  • E450 Cabrios
  • E450 Cabrio 4MATICs
  • E450 Coupes
  • E450 Coupe 4MATICs
  • E450 4MATICs
  • E53 AMG Cabrio 4MATICs
  • GLC300 Coupe 4MATICs
  • GLC300s
  • GLC300 4MATICs
  • GLC63 AMG Coupe 4MATICs
  • AMG GT63 4-Door 4MATICs
  • AMG GT63S 4-Door 4MATICs

An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

What to do

MBUSA will notify owners, and dealers will replace the communication module free of charge.

The recall is expected to begin April 7, 2020.

Owners may contact MBUSA customer service at (800) 367-6372.

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