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Mercedes-Benz recalls nearly 235,00 model year 2017-2022 vehicles

The emergency call system may be disabled

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Photo source: Mercedes-Benz
Mercedes-Benz USA (MBUSA) is recalling 234,862 of the following model year 2017-2022 vehicles:

  • CLA-Class
  • GLA-Class
  • GLE-Class
  • GLS-Class
  • SLC-Class
  • A-Class
  • AMG GT-Class
  • C-Class
  • E-Class
  • S-Class
  • SL-Class
  • GLC-Class
  • CLS-Class
  • GLB-Class
  • G-Class

A list of the specific recalled vehicles may be found here.

An error in the communication module's SIM card software can cause a mobile network connection failure that disables the emergency call (eCall) system.

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

What to do

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer at no cost.

Owner notification letters are expected to be mailed on July 19, 2022.

Owners may contact MBUSA customer service at (800) 367-6372.

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