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Mercedes-Benz recalls model year 2013-2017 vehicles with software glitch

The date and time for the emergency call system may be incorrect

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Photo source: Mercedes-Benz
Mercedes-Benz USA (MBUSA) is recalling 24,226 model year 2013-2017 of the vehicleslisted here.

Due to a software fault, the date and time for the emergency call system (eCall) may differ from the actual date and time, potentially relaying an inaccurate vehicle location. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

What to do

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed free of charge.

The recall is expected to begin December 31, 2019.

Owners may contact MBUSA customer service at 1-800-367-6372.

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