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Mercedes-Benz recalls 1.2 million vehicles with possible eCall glitch

The eCall software may give an inaccurate vehicle location for emergency services

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Photo source: Mercedes-Benz
Mercedes-Benz USA (MBUSA) is recalling 1,292,258 model year 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles.

Specific vehicle model details may be found here.

The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in a crash.

Failure of the eCall system may result in emergency responders being dispatched to the wrong location.

What to do

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update free of charge.

The recall is expected to begin April 6, 2021.

Owners may contact MBUSA customer service at (877) 762-8267.

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