HP Inc., of Palo Alto, Calif., is recalling about 48,100 HP lithium-ion batteries in the U.S., Canada and Mexico.
The battery packs can overheat, posing fire and burn hazards.
The company has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.
This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers.
The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. “HP Notebook Battery” and the model number are printed on the battery.
The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
The batteries, manufactured in China, were sold at Best Buy, Wal-Mart, and Costco and authorized dealers nationwide and online at www.hp.com from March 2013, through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
What to do
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.
Consumers may contact HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. (CT) Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click “Recalls” at the bottom of the page for more information.