The batteries can overheat, posing a fire and burn hazard.
The recalled batteries may have been shipped with specific HP products or sold as accessories or provided as replacements from December 2015 through December 2018 through HP or an authorized HP Service Provider -- including certain HP Mobile Thin Client products.
Many of the batteries are internal to the system, which means they are not customer replaceable, so HP is providing battery replacement services by an authorized technician at no cost.
The company is also releasing an update to the BIOS that places the battery in "Battery Safety Mode" so the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. These batteries should immediately be put into "Battery Safety Mode".
The following products may have been shipped with batteries that are being recalled:
|ProBook||HP Probook 640 G2||HP ProBook 640 G3|
|HP ProBook 645 G2||HP ProBook 645 G3|
|HP ProBook 650 G2||HP ProBook 650 G3|
|HP ProBook 655 G2||HP ProBook 655 G3|
|HP ProBook 430 G4||HP ProBook 440 G4|
|HP ProBook 450 G4||HP ProBook 455 G4|
|HP ProBook 470 G4|
|ZBook||HP ZBook 17 G3||HP ZBook 17 G4|
|HP ZBook Studio G3|
|x360||HP x360 310 G2|
|Pavilion||HP Pavilion x360|
|ENVY||HP ENVY m6|
|HP 11||HP 11 Notebook PC|
The following products are compatible with, but were not shipped with, affected batteries. Customers
may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall.
|ProBook||HP ProBook 430 G5||HP ProBook 440 G5|
|HP ProBook 450 G5||HP ProBook 455 G5|
|HP ProBook 470 G5|
|ZBook||HP ZBook Studio G4|
|ENVY||HP ENVY 15|
|Mobile Thin Client||HP mt20||HP mt21|
What to do
Owners should recheck their battery using the HP Battery Program Validation Utility, even if they did so previously and were informed that it was not affected. Anyone who received a replacement battery is not affected by this expansion.
Consumers may contact HP at (866) 671-7362 or by email at batteryprogram687.ext.hp.com/en-US/Home/ContactEmail.
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