PhotoHP is expanding an earlier recall and replacement program for certain notebook computer and mobile workstation batteries.

The batteries can overheat, posing a fire and burn hazard.

The recalled batteries may have been shipped with specific HP products or sold as accessories or provided as replacements from December 2015 through December 2018 through HP or an authorized HP Service Provider -- including certain HP Mobile Thin Client products.

Many of the batteries are internal to the system, which means they are not customer replaceable, so HP is providing battery replacement services by an authorized technician at no cost.

The company is also releasing an update to the BIOS that places the battery in "Battery Safety Mode" so the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. These batteries should immediately be put into "Battery Safety Mode".

The following products may have been shipped with batteries that are being recalled:

 

ProBookHP Probook 640 G2HP ProBook 640 G3
HP ProBook 645 G2HP ProBook 645 G3
HP ProBook 650 G2HP ProBook 650 G3
HP ProBook 655 G2HP ProBook 655 G3
HP ProBook 430 G4HP ProBook 440 G4
HP ProBook 450 G4HP ProBook 455 G4
HP ProBook 470 G4 
ZBookHP ZBook 17 G3HP ZBook 17 G4
HP ZBook Studio G3
x360HP x360 310 G2
PavilionHP Pavilion x360
ENVYHP ENVY m6
HP 11HP 11 Notebook PC

 

The following products are compatible with, but were not shipped with, affected batteries. Customers

may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall.

 

ProBookHP ProBook 430 G5HP ProBook 440 G5
HP ProBook 450 G5HP ProBook 455 G5
HP ProBook 470 G5 
ZBookHP ZBook Studio G4 
ENVYHP ENVY 15
Mobile Thin ClientHP mt20HP mt21
HP mt31 

What to do

Owners should recheck their battery using the HP Battery Program Validation Utility, even if they did so previously and were informed that it was not affected. Anyone who received a replacement battery is not affected by this expansion.

Consumers may contact HP at (866) 671-7362 or by email at batteryprogram687.ext.hp.com/en-US/Home/ContactEmail.


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