Google glitch leaves some users unable to create new documents on Google Docs and Sheets

Photo (c) Cavan Images - Getty Images

Google hasn’t yet explained what’s causing the service outage

Users of Google’s Sheets, Docs, and Slides applications started reporting that they were unable to open new documents this morning at around 9 a.m. When trying to open a new document, users have encountered the following message: 

“Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes. To learn more about the Google Docs editors, please visit our help center. We’re sorry for the inconvenience.” 

Google has acknowledged the service disruptions and said it’s currently investigating the glitch. 

“The affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior,” the company said in an update. “Affected users are unable to create new documents.”

Happening for users worldwide

The error message also appears to be popping up for users outside of the U.S. Users in Europe and India have reported being unable to create new documents, as well. 

Apart from the update on its Status Dashboard, Google has not issued an official statement explaining why the outage has occurred or when it will be fixed. ConsumerAffairs will provide updates on this story as it develops.


Update: As of 12:20 p.m. (EST), Google says that problem with Google Drive has been resolved. Consumers who are still having issues with Google's applications are being advised to reload pages if necessary.

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