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2014 C-Max Hybrid (Photo source: Ford)
Ford is reducing fuel economy ratings for several models, including hybrids, responding to pressure from the EPA. It's the second time in less than a year that Ford has had to dial back its mileage estimates.

“Ford is absolutely committed to delivering top fuel economy and accurate information,” said Alan Mulally, Ford president and CEO. “We apologize to our customers and will provide goodwill payments to affected owners. We also are taking steps to improve our processes and prevent issues like this from happening again.”

When Ford downgraded the C-Max mileage last August, it sent customers a $550 check to help make up for the shortfall in economy. The goodwill payments this year are shown in the chart below. 

The models affected this time around are the Ford Fusion, both hybrid and plug-in hybrid; the C-Max hatchback, both hybrid and plug-in; and the Lincoln MKZ hybrid.

Most of the changes are relatively minor, ranging from 1 to 5 miles per gallon but city and highway values for the MKZ hybrid will be cut by 7 mpg.

Ford reviewed its entire line up to determine the vehicles that required further testing and revised the fuel economy ratings for the affected vehicles, the company said in a statement. No other label adjustments are planned.

Last summer, Ford cut the C-Max hybrid ratings 8.5% to 43 mpg combined city and highway.

Ford apologizes

"This is our error. When we see an issue, we address it,” said Raj Nair, Ford group vice president, Global Product Development. “That is why we notified EPA and lowered the fuel economy ratings for these vehicles.”

Ford has communicated to its dealers that new fuel economy labels will be available in approximately six days and that dealers may continue selling the vehicles until the new labels are received. 

Ford estimates that approximately 200,000 of the affected vehicles have been sold or leased to customers in the United States. Affected Ford and Lincoln owners and lessees in the United States will receive a goodwill payment for the estimated average fuel cost of the difference between the two fuel economy labels, as shown in the table below.

Customers with questions can contact the Ford Customer Relationship Center at 1-866-436-7332 or visit: www.ford.com/mpglabel  and www.lincoln.com/mpglabel.

Models specified 

U.S. EPA-Estimated Fuel Economy Label Ratings and Goodwill Payments*

Model Year

Vehicle

Powertrain

Revised

(City, Highway, Combined)

Previous

(City, Highway, Combined)

Lease Customers

 Purchase
Customers

2014

Fiesta

1.0L GTDI M/T

31 / 43 / 36

32  / 45 /  37

$125

$200

1.6L A/T

27 / 37 / 31

29  / 39 /  32

$150

$250

1.6L SFE A/T

28 / 38 / 32

30  / 41 /  34

$275

$450

1.6L M/T

28 / 36 / 31

27  / 38 /  31

Combined MPG not affected

Combined MPG not affected

2013-14

C-MAX

Hybrid

42  / 37 / 40

45  / 40 /  43

$300

$475

Fusion

Hybrid

44 / 41 / 42

47  / 47 /  47

$450

$775

MKZ

Hybrid

38 / 37 / 38

45  / 45 /  45

$625

$1,050

Model Year

Vehicle

Powertrain

Revised**

(Charge Sustaining, Charge Depleting, EV Range)

Previous**

(Charge Sustaining, Charge Depleting, EV Range)

Lease Customers

 Purchase
Customers

2013-14

C-MAX Energi

Plug-in Hybrid

38 mpg  / 88 MPGe+ /

19 mi EV range

43 mpg / 100 MPGe+  /

21 mi EV range

$475

$775

Fusion Energi

Plug-in Hybrid

38 mpg  / 88 MPGe+  /

19 mi EV range

43 mpg  / 100 MPGe+ /

21 mi EV range

$525

$850

*Bolded figures in the above chart represent the values used to determine the customer goodwill payment.

** Combined numbers only.  Revised EPA-estimated ratings: 40 city, 36 highway MPG; 95 city, 81 highway MPGe. Charge depleting range is 20 mi.  Previous EPA-estimated ratings: 44 city, 41 highway MPG; 108 city, 92 hwy MPGe. Previous charge depleting range was 21.   

+MPGe is the EPA equivalent measure of gasoline fuel efficiency for electric mode operation.


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