Daimler Vans USA (DVUSA) is recalling 84,345 model year 2016-2020 Mercedes-Benz Metris and model year 2019-2020 Mercedes-Benz Sprinter vehicles.
The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in a crash.
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury.
What to do
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system free of charge.
The recall is expected to begin April 6, 2021.
Owners may contact DVUSA customer service at (877) 762-8267. DVUSA's number for this recall is VSXHERMPOS.