A new set of regulations passed by the Obama administration will come as welcome news to air travelers who feel they’ve been nickeled and dimed by excessive fees.
Announced on Wednesday, the new consumer protection rules will guarantee refunds on baggage fees if an airline delays returning luggage after a flight.
Additionally, airliners will be charged with more accurately reporting on-time arrival rates, the number of bungled wheelchair requests, and the rate of lost or mishandled baggage. The new regulations are meant to fulfill the administration’s promise of imposing tougher consumer protections on the airline industry.
“The travel community is grateful that the administration continue to shine a light on many of the more frustrating issues that ail the air travel experience in the U.S.” said Roger Dow, chief executive of travel industry trade group U.S. Travel Assn.
Airline industry pushes back
The changes are meant to provide travelers with a better sense of how well an airliner operates when it comes to factors like handling baggage and being on time, but the industry says that too many regulations may hurt performance.
“Efforts designed to re-regulate how airlines distribute their products and services are bad for airline customers, employees, the communities we serve and our overall U.S. economy,” stated Nicholas Calio, president and chief executive of Airlines for America.
Industry officials point out that airlines are already required by the Department of Transportation to reimburse customers if their bag is lost. Under the new regulations, they would also have to pay customers if luggage is “substantially delayed,” but what the threshold for this term is hasn’t been defined, they say.
Airlines aren’t the only ones subject to the new rules, though. The regulations also provide provisions for online travel agents, who must disclose to fliers if they have a bias based on financial arrangements for offering flights tied to a certain airline.
The new reporting provisions of the regulations are meant to take effect on January 1, 2018, with the rest of the rules slated to be enacted 30 days after changes are published in the Federal Register.