You might remember that, back in May, parents were complaining that the new Procter & Gamble's Pampers "Dry Max" diapers seemed to be associated with a particularly virulent diaper rash.
Far from pampering the upset parents, P&G basically called them liars. "For a number of weeks, Pampers has been a subject of growing but completely false rumors fueled by social media that its new Dry Max diaper causes rashes and other skin irritations," snapped Jodi Allen, P&G Vice President for Pampers.
Moving with its usual alacrity, the U.S. Consumer Product Safety Commission (CPSC) looked into the matter and today issued its findings, namely: none.
"To date, the review has not identified any specific cause linking Dry Max diapers to diaper rash," the CPSC said in a statement on its Web site. But fear not, CPSC said it will "continue to evaluate consumer complaints related to Pampers Dry Max diapers and will provide parents with updated information if this assessment changes."
The agency said that from April through August 2010, it received nearly 4,700 incident reports about diaper rash. Nearly 85 percent of these complaints came in May and then dropped off significantly.
CPSC said it and its sister agency in Canada "considered certain characteristics of the diaper, including the materials used, the construction of the diaper, and heat and moisture retention issues." But, after its intensive probe, it found nothing.
So was it just mass hysteria? Or a calculated attempt by consumers to give P&G acute indigestion?
"While the investigation thus far does not find a link between the diapers and the health complaints received, CPSC recognizes the serious concerns expressed by parents. CPSC staff cannot rule out that there may exist a health concern for some babies, especially those babies that may be sensitive and develop rashes or other skin problems as a result of contact with the materials in this or other products," the agency's statement concluded.
Not quite over
But while P&G and the CPSC seem content to believe that complaints have "dropped off significantly," consumers continue to complain to ConsumerAffairs.com about the issue.
Just yesterday, Rosalind of Avondale, Ariz., reported that her grandson developed a rash after just three diaper changes with Pampers Cruisers.
"We have used Pampers for years but in comparing the new diapers to a few left over at home, we discovered that the new bag had a distinct chemical odor," Rosalind said.
Was Rosalind happy to find that P&G and her government have known about the problem since May? She was not.
"If they had taken these parents seriously, my grandson would not have experienced the trauma that he endured last night. I am outraged by the position P&G has taken and am committed to being heard on this matter. Someone has to stop big business from placing profits above people."
Maybe it's just a bad batch of diapers? Could be, but if so, it's certainly been widely distributed. Belinda wrote to us just last week from Elsburg, South Africa.
"I bought Pampers Premium for my babies and it burnt their little bums. So I bought Pampers Active Baby and it is so thin you could see they they were watering. I had to use two nappies so as not for them to wet themselves. This was the first time that this has happened as I only use Pampers," Belinda said.
Closer to home, Sarah of New Kensington, Pa., wrote:
"I had just bought a box of Pampers Swaddlers with Dry Max at my local Target. I have been using Swaddlers on my daughter since she was born 4 months prior to this incident with absolutely NO problems. When I went to Target that day I bought the "new" Dry Max swaddlers. Within 1 hour my daughter started doing this gasping sound for air, almost like she couldn't catch her breath.
Sarah said her daughter's condition deteriorated so rapidly that she rushed her to Children's Hospital in Pittsburgh.
"When we got there and went to check her rectal she had a severe chemical burn all over her entire bottom! From front to back. The rash was so bad and so painful it was causing her so much pain she couldn't breathe. I felt horrible and couldn't believe what had happened. I put a ton of Desitin on her bottom and discontinued using the swaddlers. Within 12 hours of discontinuing the swaddlers the burn was healing and her breathing was getting a lot better. "
Feds Can't Explain Rash of Pampers Problems...