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Apple takes to the streets to offer on-site repairs

The initial rollout covers only six U.S. markets, and the extent of the service appears limited for the time being

Photo (c) Seremin - Getty Images
With consumers having less and less time to take care of interruptions that upset their normal schedules, it looks like Apple is coming to the rescue by offering on-site repair for iPhone owners who can’t find the time to visit a repair shop or Apple store, much less send their phone in to be fixed.

As reported by MacRumors, Apple is trying out its new on-site service in Chicago, Dallas, Houston, Los Angeles, New York, and San Francisco. Consumers in those markets should see that option when they visit Apple's Support site.

Research conducted by ConsumerAffairs and MacRumors suggests that the service is provided by Go Tech Services. The company is an Apple-authorized service provider and is not directly governed by the tech giant -- much like the relationship between Geek Squad and Best Buy. Findings suggest that Go Tech is a new service offered by SquareTrade, an Allstate company.

Can everything on my iPhone be repaired on a house call?

There’s no official word from Apple or Go Tech on what can be repaired at a customer’s home or office. MacRumors reports that a cracked iPhone display could be fixed but not a battery replacement.

And price? There’s no official word on that either, but MacRumors reports that “an on-site visit fee may be charged in addition to the provider's standard repair cost.”

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