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Apple launches replacement program for faulty AirPods Pro

The company said some consumers have reported ‘sound issues’

Photo credit: aconcagua - Wikimedia Commons
Apple has announced that it is aware of "sound issues" on some AirPods Pro, so it has launched a free service program to replace faulty earphones.

On a support page created Friday, the company said that a “small percentage” of consumers have experienced crackling or static sounds while using their earphones or have found that they offer ineffective active noise-cancellation. 

Apple said the affected units were manufactured before October 2020.

The tech giant has launched an AirPods Pro exchange program that will allow consumers to replace faulty AirPods Pro at no cost. However, Apple says the devices must have one of the following flaws:

  • Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone; or

  • Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise.

According to MacRumors, ‌AirPods Pro‌ users first began reporting sound issues in April. Most users complained about the issues listed above.

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