Amazon News

This living topic covers the latest developments and updates related to Amazon and its various services, including Kindle, Amazon Fresh, Amazon Prime, Amazon Pharmacy, and more. It delves into new features, policy changes, legal issues, and technological advancements that affect consumers, such as the introduction of AI in search functions, expanded delivery options, pricing strategies, and partnerships with other brands. Key points include Amazon's focus on customer convenience, safety, and cost-saving measures, as well as its ongoing efforts to tackle challenges like counterfeit products and worker safety. The topic also highlights seasonal sales events, new product launches, and services aimed at enhancing the overall shopping experience.

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Amazon Prime shuts down FreeVee, ramping up Prime Video instead

Amazon’s FreeVee platform has been a free, ad-supported streaming service for consumers since it was first introduced in 2019. 

Now, Amazon has decided to phase out the streaming platform, instead focusing on ramping up its Prime Video offerings. 

“We have built Prime Video into a first-stop entertainment destination where customers can personalize their viewing experience by streaming exclusive Prime member entertainment produced by Amazon MGM Studios, licensed movies and series, content from other services as an add-on subscription, live sports, blockbuster movies and series to rent or buy, FAST Channels, and the complete Amazon Freevee content offering,” an Amazon spokesperson said. 

“To deliver a simpler viewing experience for customers, we have decided to phase out Freevee branding. There will be no change to the content available for Prime members, and a vast offering of free streaming content will still be accessible for non-Prime members, including select Originals from Amazon MGM Studios, a variety of licensed movies and series, and a broad library of FAST Channels – all available on Prime Video.”

What happens now?

Over the next few weeks, Amazon will start directing viewers away from FreeVee and over to Prime Video. 

Consumers will be able to access all of the FreeVee originals, as well as all other content from the platform, on Prime Video. The goal is to have all streaming content in one location, making Prime Video accessible to more than just Prime members. 

FreeVee has been available in the U.S., U.K., Germany, and Austria, and the shows and movies will still be available for viewers. Now, FreeVee streamers will head to Prime Video – even if they don’t have a Prime membership – and access the “Watch for Free” content. 

The decision to shut down FreeVee comes just about a year since Amazon announced it would debut a tier of Prime Video that featured ad-supported content – essentially taking the place of free, ad-supported streamer. 

Amazon’s FreeVee platform has been a free, ad-supported streaming service for consumers since it was first introduced in 2019. Now, Amazon has decided...

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Feds say Amazon must warn shoppers about dangerous products sold on its website

Amazon is responsible for handling the recall of defective or dangerous products that were sold by other businesses on its website, a U.S. product safety regulator said Tuesday, marking the latest move by the government to hold the e-commerce giant accoutable.

In a unanimous vote, the Consumer Product Safety Commission ruled that Amazon was a "distributor" of more than 400,000 products that were defective or failed to meet federal safety standards. The ruling means Amazon is legally responsible for the recalls of these products, including providing means to return or replace the purchases.

The products in question are faulty carbon monoxide detectors, hairdryers without electrocution protection and children’s pajamas violating federal flammability rules. They sold on Amazon.com and were part of the company's Fulfilled by Amazon program, in which outside businesses partner up to deliver their goods and offer two-day shipping.

In court, Amazon argued it wasn't a distributor of the products and bore no responsibility for their safety through its shipping partnership with outside businesses. The CPSC decided otherwise.

Amazon responds

Amazon will appeal the decision, a spokesperson told ConsumerAffairs, adding the company already alerts shoppers about dangerous goods. 

“In the event of a product recall in our store, we remove impacted products promptly after receiving actionable information from recalling agencies," the spokesperson said. "Our recalls alerts service also ensures our customers are notified of important product safety information fast, and the recalls process is effective and efficient.

“We stand behind the safety of every product in our store through our A-to-z Guarantee, regardless of whether it is sold by Amazon or by one of our selling partners. We have proactive measures in place to prevent unsafe products, and we continuously monitor the listings in our store. If we discover an unsafe product available for sale, we address the issue immediately, and refine our processes,” the spokesperson added.

In 2021, the CPSC sued Amazon to force the recall of the hazardous products sold on its website, including 24,000 faulty carbon monoxide detectors that failed to alarm.

"When we were initially notified by the CPSC three years ago about potential safety issues with a small number of third-party products at the center of this lawsuit, we swiftly notified customers, instructed them to stop using the products, and refunded them," the Amazon spokesperson said.

The lawsuit led to the CPSC's ruling, which consumer advocacy groups applauded as a step forward for product safety.

'Necessary step'

“The only way to ensure the safety of consumers from dangerous or defective products is to hold every party involved responsible, from manufacturers to distributors and retailers," said Michelle Barry, president of nonprofit Safe Infant Sleep, in a statement. "This decision represents a significant and necessary step towards achieving that goal, reinforcing the principle that public safety must come before profit."

The CPSC said Amazon must now provide plans on how it will notify the public about the hazardous products and how shoppers can get refunds or replacements.

"The Commission will consider these plans and then issue a second order on notification and remedies," the CPSC said.

Amazon must handle the recall of more than 400,000 dangerous products sold on its website, a U.S. product safety regulator said....

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Amazon sets out to bridge the gap between shopping and TV

When you think “Amazon,” you probably think Alexa, Prime, Prime Video, and the Kindle. But now, the king of everything online has cooked up something that’s a little QVC, a little TikTok and a little reality TV.

It’s adding something called Amazon Live – a new integrated way for consumers to browse, shop, and engage with content they’re watching on the TV screen just by using their mobile phone or tablet.

Amazon brings together celebrities like Lala Kent (Bravo’s Vanderpump Rules and Give Them Lala Beauty), Kandi Burruss (Real Housewives of Atlanta), and Paige DeSorbo (Summer House) to herd shopaholics to its interactive, shoppable, and free ad-supported FAST Channel on Prime Video and Freevee.

If all goes according to plan, Amazon’s “shop the show” technology will enable customers to seamlessly browse, shop, and engage with content they are watching on the TV screen just by using their mobile device.

Shop the show

The interactive component is what Amazon is banking on to make Amazon Live unique. It’s there that customers can add items to their shopping cart and wrap up their purchases in a click or two without ever leaving what they’re watching.

When someone is watching Amazon Live on their TV, all they have to do is open the Amazon Shopping app on their phone, type “shop the show” into the search bar, and they’ll be whisked off to a shopping carousel highlighting the featured products they see on TV in real-time or chat with others about what they’re seeing on-screen. 

"I love Amazon Live because it allows me to connect with my audience in a genuine and authentic way," said DeSorbo. “Watching Amazon Live is like shopping with a friend who is also a personal stylist. I get to share my honest opinions, demonstrate products, and help customers discover their next great find."

To see what the channel is like, just go to the “Live TV” tab on Prime Video, Fire TV, or through the Freevee app. The feature is also available at Amazon.com/live on desktop and mobile.

When you think “Amazon,” you probably think Alexa, Prime, Prime Video, and the Kindle. But now, the king of everything online has cooked up something that’...

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Amazon is hosting a 'Big Spring Sale' March 20-25

Amazon shoppers have gotten used to the surplus of Prime Day sales events – one typically in mid-summer and another in the first weeks of fall. 

Now, Amazon will host a new sales event – the Big Spring Sale. Starting at 3 a.m. ET on Wednesday, March 20, and running through 3 a.m. ET on Monday, March 25, the Big Spring Sale is an opportunity for shoppers to save on thousands of items.  

“You’ll find discounts on warm-weather essentials like spring fashion, outdoor furniture, lawn and garden essentials, cleaning and organizing products, and more," the company said in a statement.

The sale is open to all customers

The Big Spring Sale differs from the Prime Day sales in a few ways. For starters, it’s much longer. Prime Day is usually a 48-hour period full of sales for shoppers. The Big Spring Sale will give shoppers six days to make the most of the savings. 

Additionally, this upcoming sale isn’t exclusive to Prime members – all shoppers are encouraged to participate. While there will be exclusive offers for Prime members, all Amazon customers can shop this upcoming sale. 

Some of the early deals Amazon has released ahead of the sale include: 

  • Up to 50% off select beauty products

  • Up to 50% off select sports and outdoor equipment

  • Up to 40% off select home products

  • Up to 40% off select spring apparel

  • Up to 40% off select electronics

  • 19% off Amazon brand coffee pods

  • Spend $60, get $15 Amazon Credit on spring cleaning supplies

  • Get $15 when you spend $60 on eligible allergy products

  • Up to 18% off Samsung tablets

  • Up to 40% off Fire TV devices

  • Up to 43% off Samsung monitors

  • Up to 50% off Blink Outdoor Camera Systems

  • Up to 20% off Sonos speakers, soundbars, and subwoofers

  • Up to 38% off Sony headphones 

  • Up to 37% off iRobot Roomba vacuums and Brava mops

  • Up to 50% off Shark Uprights, carpet cleaner, 3-in-1 cleaner, and more

  • Up to 50% off Amazon Essentials Men’s and Women’s Apparel and Accessories

Amazon plans to announce new deals during each day of the sales event, and more information on the sale can be found here. 

Amazon shoppers have gotten used to the surplus of Prime Day sales events – one typically in mid-summer and another in the first weeks of fall. Now, Am...

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Retailers are getting serious about Easter and spring price deals

Here comes Peter Cotton Sale! Retailers across the country have been a little light on major deals lately, but the combination of Easter and Spring is too hard to miss.

And it seems like everyone’s in, too: Amazon and Walmart on the everything-for-everybody front, and Aldi for grocery shoppers.

Here’s a starter list that you may find enticing enough to search for what else these retailers have.

Amazon

Amazon is expected to have a Spring Sale again this year. It hasn’t announced what the exact dates are, but last year was March 27th to 29th and the focus was on tech, home, and beauty so those guesses are probably worth betting on. 

Department by department, Cosmopolitan says it expects deals like these:

Beauty: Braun IPL Silk-Expert Pro 3 for hair removal (46% off), Oral-B iO8 Electric Toothbrush (62% off), Shark SmoothStyle Heated Brush (15% off).

Tech: JBL Tour One M2 Wireless Headphones (price not discounted), RIENOK Bluetooth Speaker (27% off), Bextoo Power Bank (17% off).

Home: COSORI Air Fryer (39% off), Philips Domestic Appliances L'OR Barista Sublime Coffee Capsule Machine (43% off), CitySports Under Desk Treadmill (15% off).

But, Men’sHealth’s retail watchers say that it’s Amazon Warehouse where you’ll find the best-kept secrets.

“What you might not know about it, though, is that the online retailer has a host of deals on pre-used products, hidden ever so neatly in the Amazon Warehouse section,” Ellen McAlpine, commerce editor at Heast, said.

"We found savings up to 57% off in the if-you-know-you-know shopping tab, and we're breaking down everything you should know as you start perusing.”

Hey, this might be a good time to beat the rush on Father’s Day.

Amazon’s not backing away from Easter, though. It’s marked down lots of Easter toys like the Baby Gund Flora Bunny, price-slashed from $45 to $32; the Squishmallows 10" Patty The Cow is going for $20, down from $27; and the LEGO Creator 3-in-1 White Rabbit Animal Toy Building Set is now available for $16, marked down from $20.

Aldi

Aldi is rolling Easter specials out week by week. Here's a list of all the Easter-themed products mentioned in this article, along with their prices at Aldi:

Available on March 13th:

  • Southern Grove Trail Mix (Honey Bunny or Spring Time flavor) - $3.99

  • Huntington Home Character Rope Easter Baskets (yellow chick, blue bunny, white bunny) - $4.99 each

  • 8-Inch Easter Squishmallow (various characters) - $7.99 each

  • Clancy's Kettle Corn (carrot cake or vanilla flavor) - $2.29

  • Huntington Home Tray Objects (spring-themed signs, figurines, etc.) - $4.99 each

  • Bake Shop Carrot Cake Sandwich Cookies (12-pack) - $4.79

  • Benton's Easter Cookies - $2.99

  • Huntington Home Fabric Garland (various Easter themes) - $4.99

Available on March 20th:

  • Emporium Selection Easter Truckle Assortment (aged cheddar, lemon honey, raspberry white chocolate cheese) - $3.99

  • Reggano Easter Shaped Pasta - $2.49

Available on March 27th:

  • Tulips, Lilies, or Hyacinths - $4.89

  • 6-Inch Azalea or Hydrangea - $8.49 each

Walmart

You probably already know that you can get your Easter meal fixins’ for a lot less this year than last at Walmart.

But the retailer is also going after parents looking to build Easter baskets and offering an Easter basket full of goodies for less than $20. Aside from the curated Easter basket, Walmart has seasonal must-haves, such as inflatable Easter bunnies to decorate the front yard, Peeps plushies and Easter flocked bunnies.

In addition to Easter kinds of stuff, Walmart has spring savings and deals across a wide range of other products. For example, in the household and electronics sections, there are discounts from brands like Dyson, Samsung, Apple, and Nintendo for things such as vacuums, air purifiers, kitchen essentials, and tech gadgets.

If Springtime is sprucing-up time, Walmart is also cutting deals for stylish home décor at affordable prices, perfect for giving your space a refresh for spring.

Clothing deals are also part of Walmart's spring bargains, with lower-than-usual prices on Crocs, Reebok, Packable Puffer Jackets for men, and Athletic Works Color Block for boys, among other items.

Don’t miss the new rage: Giant chocolate bunnies and eggs

It’s not 1964, nor is it The Beatles, but a British invasion is going on that you might want to get hip to. It’s giant-sized Easter eggs and bunnies.

Giant eggs grew 59% (in sales, not size) in the UK, last year, and American chocolatiers and candy sellers are just starting to jump on the bandwagon. 

It’s not to the point where you’re going to find them everywhere, but the impact they can make as a gift might be worth the scramble.

Here are some options for finding giant chocolate Easter eggs or bunnies in the U.S.:

Several online retailers like Amazon offer large chocolate Easter eggs from various brands including Lindt and Toblerone.

Small, artisanal chocolate shops are a good option because they can make giant Easter eggs to order. And some gourmet chocolate companies do up giant Easter eggs as a special occasion treat. Li-Lac Chocolates, based in Brooklyn, New York, makes giant milk or dark chocolate Easter eggs that are 24" tall and weigh 16 lbs.

Just keep in mind that because of the specialty of the item, it may require advance notice and shipping costs can be high for these large and heavy items.

Here comes Peter Cotton Sale! Retailers across the country have been a little light on major deals lately, but the combination of Easter and Spring is too...

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Amazon adds one more AI trick to answer questions for shoppers

What does the name “Rufus” mean to you? It's a name you don't hear much in this century, but it’s Amazon’s choice for its new AI shopping experience.

And the company swears up and down that it’s just the thing that can uncomplicate all the work you do to find exactly what you’re looking for.

The company points out that this is a “new” Alexa. Alexa may be able to tell you what the weather is, but it can’t answer your question about “Is this jacket machine washable?” or “What’s the difference between lip gloss and lip oil?” Amazon says that questions like that are what Rufus can take care of in no time at all.

“From broad research at the start of a shopping journey such as ‘what to consider when buying running shoes?’ to comparisons such as ‘what are the differences between trail and road running shoes?’ to more specific questions such as 'are these durable?’, Rufus meaningfully improves how easy it is for customers to find and discover the best products to meet their needs, integrated seamlessly into the same Amazon shopping experience they use regularly,” the company said in the announcement.

Here’s how Amazon thinks you’ll love Rufus

Using information from across Amazon and the web, Rufus can reportedly help you:

  • Conduct more general product research on Amazon, such as “What to consider when buying headphones?”

  • Search for products based on an activity or specific occasion, like “What do I need for a camping trip?”

  • Compare categories so you can make more informed decisions

  • Find the best recommendations and receive refined results

  • Ask product detail questions to help you pick a product or find the perfect gift

Rufus is being launched in waves, beginning with a small subset of customers in the U.S. using its mobile app, and progressively rolling it out to the rest of our U.S. customers in the coming weeks.

What does the name “Rufus” mean to you? It's a name you don't hear much in this century, but it’s Amazon’s choice for its new AI shopping experience.An...

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Prime rolls out unlimited grocery deliveries for $9.99 a month

Amazon is rolling out a new subscription plan for Prime members who order groceries. 

Under the new program, Prime members can opt in for unlimited grocery deliveries at $9.99/month. This means that members will receive their grocery deliveries over $35 with no extra delivery fees or charges. 

Additionally, with this new grocery plan, Prime members will get unlimited access to pick up grocery orders of any size. 

Right now, the program has launched in Columbus, Ohio, Sacramento, Calif., and Denver. Based on how these cities fare with the new program, and depending on Prime members’ feedback to the company, this will determine how Amazon moves forward with unrolling this option to more cities across the country. 

“We’re always experimenting with features to make shopping easier, faster, and more affordable, and we look forward to hearing how members who take advantage of this offer respond,” Tony Hoggett, senior vice president of worldwide grocery stores for Amazon, said in a statement. 

Still paying for a Prime membership

While the new plan for Amazon groceries will help consumers save some money on delivery fees, the monthly subscription fee comes in addition to the Prime membership fee. 

So, Prime members will have to pay the $9.99 per month for unlimited grocery deliveries with no delivery fees, and then either $14.99 a month or $139 a year for their Prime membership. 

“Amazon Prime, known for its annual fee of $139, has set a standard for seamless and cost-effective shopping, offering free Prime shipping on any order without the constraints of a minimum spending requirement,” Yoni Mazor, CEO of Getida.com, told ConsumerAffairs. “Introducing a dual-layered cost structure for grocery subscriptions may, however, be a tough sell for consumers accustomed to the simplicity of a single, comprehensive fee. 

“Amazon stands at a crossroads with its grocery subscription service,” Mazor continued. “To ensure widespread acceptance and customer satisfaction, the company should consider adopting a more value-centric packaging strategy. By focusing on delivering a seamless experience and incorporating additional perks, Amazon can steer clear of the pitfalls associated with layering costs and secure a competitive edge in the ever-expanding world of online grocery shopping.”

The evolution of Amazon grocery delivery pricing

Over the course of this year, Amazon’s grocery delivery pricing has gone through an evolution. 

In January of this year, Amazon upped its order minimum for all grocery order delivery fees – from $35 to $150. On top of that, the delivery fee was dependent on how much consumers spent on Amazon Fresh – the bigger their orders were, the less expensive the delivery fees were. 

Then, in August, Amazon opened up grocery deliveries to non-Prime members. While those without Prime memberships had access to Amazon grocery orders, their delivery fees were even higher than Prime members’ – between $7.95 and $13.95 just for delivery. 

Amazon is rolling out a new subscription plan for Prime members who order groceries. Under the new program, Prime members can opt in for unlimited groc...

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Expert negotiator shares their buying tactics on Amazon

Amazon Prime’s Big Deal Days is this week and if you plan on trying to take advantage of the special deals, a world-renowned negotiator has come up with three interesting ways to up your luck in getting the best price possible.

Keld Jensen, founder of SMARTnership and author of the upcoming book, Negotiation Essentials: The Tools You Need to Find Common Ground and Walk Away a Winner, put himself in the shopper’s shoes and shared key negotiation tools you might want to try, not only for this Amazon sale but others down the road.

The three tools to a better price

Jensen told ConsumerAffairs that before engaging in any negotiation or making a purchase, the most crucial step is thorough research and preparation. That research should include understanding what the items you want are typically priced at. That way you’ll know how much – or how little – of a deal it really is.

Tool number two? You should be willing to walk away from something you want to buy if the seller isn’t willing to give you a better offer or an additional incentive.

The third thing that will give you an advantage are price trackers and alerts. “Price trackers will enable you to determine whether the Prime Day deal is genuinely the best offer, or if the item has been available at a lower price point in the past,” he said. “And sign up for price alert tools or apps that will notify you when the items on your wishlist are available at your desired price point.”

Utilizing price matching

Jensen says that once you identify the items you want to buy, check prices both inside and outside of Amazon. Then, ask the retailer that’s selling the item you want if they offer price matching. 

Also, you should hang on to your receipts. “Some retailers offer post-purchase price matching within a certain timeframe,” Jensen noted. “If an item you recently purchased is available for a lower price on Prime Day, you may be able to request a refund for the difference.”

Negotiating tools for third-party sellers on Amazon

“Negotiating as a consumer, especially on platforms like Amazon where prices are generally fixed, can be a bit tricky,” Jensen told us. “However, there are some strategies you might employ to try and get a better deal or some added value when dealing with third-party suppliers."

Contact the seller directly: Politely ask if there are any available discounts or upcoming sales, and if you’re buying in bulk, ask if they can offer a reduced rate per item.

Leverage order history: If you’ve ordered from them before, mention your previous purchases and ask if they offer loyalty discounts.

Discuss bundle or package deals: If you’re buying a product, ask if they can offer a discount if you buy related products as a bundle.

Be polite and professional: Always be polite and professional in your communication, even if the negotiation doesn’t go your way.   

Negotiate on shipping: If purchasing multiple items, ask if they can offer reduced or combined shipping. If you need something shipped sooner, you can ask the seller if they can offer expedited shipping at a standard rate. Many sellers mark up the cost of shipping to their advantage and as long as they’re making money on the sale, they might be flexible in the price of shipping.   

Look for similar products: Sometimes mentioning that you’re considering a similar product from another seller might prompt them to offer you a better deal.

The abandoned cart trick: Nearly two-thirds of all online shopping carts are left abandoned which makes sellers crazy. Many employ sales widgets that will reach out to a shopper who left items in their cart and offer them a discount after a few days. It’s not a cinch, but it might save you 10-15%.

Offer to give them some extra promotion: Offer to promote their product on your social media in exchange for a discount, but be sure to mention that you’ll provide a detailed and honest review of the product.

Check for online coupons: Before negotiating, check if there are any online coupons or codes available that you can apply for an instant discount, and be sure to explore cash-back options through various platforms or credit card offers. 

Make sure you understand the Return Policy: Be sure you understand both the return and refund policy in case the product does not meet your expectations. Amazon is pretty flexible on its own products, but third-party sellers might not be, especially the ones who operate from overseas.

Follow the seller: Follow the seller’s Amazon store or subscribe to newsletters to be informed about future discounts and deals.

Amazon Prime’s Big Deal Days is this week and if you plan on trying to take advantage of the special deals, a world-renowned negotiator has come up with th...

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Amazon says ads are coming to Prime Video

Before you know it, streaming TV is going to be just like cable TV and over-the-air TV used to be. For many of us who signed up for Netflix, Prime, HBO, etc., we loved the ad-free landscape – something we could qualify as a reason to cut the cord.

In the battle against traditional TV, Disney+, Netflix, and Max have expanded into the ad-supported arena. Now, we can add Amazon Prime Video to that list, too. 

Amazon has announced that starting next year, Prime members will begin to see “limited advertisements.”

Amazon says that the extra revenue will allow it to continue to invest in “compelling content and keep increasing that investment over a long period of time.” And it has certainly made a considerable investment with Thursday Night Football and one of the most expensive series of all time, “The Lord of the Rings.”

The upside: the cost of Prime memberships won’t go up

The trade-off may be that for some “limited ads,” Prime members won't be seeing a price jump in the membership fee, Amazon vows. However, if you don't want ads, then you’ll be paying Amazon $2.99 more a month. 

“We will email Prime members several weeks before ads are introduced into Prime Video with information on how to sign up for the ad-free option if they would like,” the company said regarding how things will roll out.

Before you know it, streaming TV is going to be just like cable TV and over-the-air TV used to be. For many of us who signed up for Netflix, Prime, HBO, et...

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Crunch Fitness adds Amazon One palm scanners

Amazon One technology has been implemented in places like Panera Bread, Whole Foods, and even baseball games. 

Now, consumers will be able to scan their palm print to get into the gym. Crunch Fitness announced it will implement Amazon One in select locations, allowing members to ditch any kind of physical ID card or mobile app pass, and instead scan their palms to gain access to the gym. 

“We are thrilled to be the first fitness brand and gym to offer Amazon One as an entry option,” said Molly Long, chief experience officer at Crunch Fitness. “Implementing Amazon One at Crunch gyms has been a win-win for our members and for our Crunch team. The feedback from our members has been positive – they appreciate the ability to enter the gym swiftly and efficiently without the need to remember to bring their membership key tag or open the mobile app.” 

Improving access to the gym

Currently, nine Crunch Fitness locations have installed palm readers for the Amazon One technology – five in San Francisco, three in New York City, and one in Los Angeles. 

Over the last four months that the palm-entry system has been in place, these locations have recorded 80% of members opting for entering with their handprint as opposed to a membership ID or mobile app pass. This success has led to plans for more Crunch locations to implement this technology in the coming months.

“The fast-growing adoption of Amazon One at Crunch Fitness center showcases the versatility of our palm recognition service, and how it can be used as a quick and convenient entry option in gyms and fitness centers across the country,” said Sanjay Dash, vice president of identity and checkout technologies, AWS Applications. “With Amazon One, Crunch members have a fast and innovative way to validate their membership, and get to their workout with the hassle of carrying membership tags or using their mobile app.” 

How it works

To start using your palm to enter the gym or checkout at Whole Foods, the first step is enrolling in Amazon One by linking your Amazon account with the Amazon One technology. Then, you need to register your unique handprint to your account at an Amazon One scanner near you, and you can start scanning with your palm. 

Each person’s handprint is unique to them, and Amazon One creates a palm signature that can’t be replicated or stolen. You have complete control over your palm signature and how it’s used, and Amazon says that your personal data surrounding your palm signature is never shared with third-party advertisers or government agencies. 

“Amazon One was designed to protect consumer privacy – the system operates beyond the normal light spectrum and cannot accurately perceive gender or skin tone,” wrote Gerard Medioni, vice president and distinguished scientist, AWS Applications. “Amazon One also does not use palm information to identify a person, only to match a unique identity with a payment instrument.” 

More information on Amazon One, including how to get started, is available here.

Amazon One technology has been implemented in places like Panera Bread, Whole Foods, and even baseball games. Now, consumers will be able to scan their...

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Prime Day happens next week. Here’s a sneak peak at some of the best deals.

If you’re a deal hog, you’ve probably already told Alexa to get you out of bed next Tuesday at 3 am – the time when Amazon’s 2023 Prime Day event kicks off.

The company promises more deals than ever before, with 48 hours of discounts on millions of products. Plus, it’s adding a new twist by dropping new deals every 30 minutes during select periods.

In an email to ConsumerAffairs, Amazon said the deals will be highlighted across the beauty, fashion, fitness, electronics, toys, and Amazon device categories, but that’s a little too big picture, right? Digging deeper, here’s what we found as far as specific deals are concerned.

Entertainment

How about up to 90% off channels & titles for Prime members? DealNews turned ConsumerAffairs on to this gem: Prime members can save on 2-month subscriptions to channels including Paramount+ (50% off), AMC+ (50% off), and Starz (90% off), as well as individual titles like Dungeons & Dragons: Honor Among Thieves, Black Adam, and select Indiana Jones movies.

And that’s not all.  Prime members can subscribe to select channels for $0.99 for up to two months and get 50% off for up to two months if they are not already subscribed.

And, if you have a student in the household, eligible customers who sign up for a new Prime Student membership can receive a $6 credit to rent or buy titles on Prime Video.

Other entertainment-related deals include:

  • Amazon Music Unlimited: Prime members who haven't yet tried Amazon Music Unlimited can get four months free, with access to more than 100 million songs and podcasts ad-free, on-demand, and in high-quality streaming audio. Amazon Music Unlimited subscribers can also upgrade to a Family Plan for four months at no additional charge.

  • Books – both audio and digital: If you’re a book lover, check out these deals. Prime members can get the first three months free of Audible Premium Plus. Membership includes a massive selection of new releases and bestsellers, plus unlimited listening to thousands of included Audible Originals, audiobooks, and podcasts. And, you can get three months of unlimited reading for free with Kindle Unlimited.

Expecting Moms

Having a baby or know someone who is? WhatToExpect’s Christine Mattheis says that every mom realizes one thing they should stock up on are diapers, wipes, and ointments. If anything is like last year, Amazon might offer up to 36% off diapers and wipes from big brand names like Pampers, Honest and Babyganics 

“This year, keep an eye out for similar deals. If you’re pregnant or have a newborn, consider buying at least one box each of sizes one through three on Prime Day. If your baby’s older, buy at least one box of whatever size they’re in now, plus one box of the following two sizes. It’s significant savings on something you’re guaranteed to need eventually,” she said.

Clothing

Need some new duds? Here are some Prime Day deals that might fit the bill:

  • Gap: Save 60% on select Gap men's, women's, kids', and baby apparel.

  • Victoria's Secret: Save up to 45% on select Victoria’s Secret products.

  • Pop Culture T-shirts: Merch on Demand t-shirts for adults and kids will be on sale for $13.99. Options include family favorites like Barbie, Disney, Hello Kitty, Marvel, and Star Wars, as well as classic music merch from artists including the Beatles, Dolly Parton, Pink Floyd, Slayer, and Whitney Houston.

Food Delivery

  • Grubhub: Prime members get $15 off Grubhub orders of $25 or more with code GRUBPRIME this Prime Day. Prime members also enjoy $0 delivery fees with a free, one-year Grubhub+ membership trial valued at $120—at no additional cost to their Prime membership.

  • Amazon Fresh: Prime members can save up to $40 when they shop for groceries online, and get $20 off $100 or more purchases on Prime Day. Additionally, Prime members can save 25% when they spend $50 or more at a local store. 

  • EBT Cardhold deals: Prime and Prime Access members with an EBT card can save on groceries with Amazon Access. If you’re shopping for groceries in Amazon stores for the first time, enjoy $5 off your first order over $15 of select Amazon foods.

Discount Travel

Now, here’s something we’ve never seen before on Prime Day – discounted travel. Priceline is joining forces with Amazon to bring shoppers the first-ever Prime Day online travel deal! The company is amplifying savings with things like 20% off Hotel Express Deals with Priceline - $300 minimum purchase with a maximum savings value of $75.

The little guy's got deals, too

More than 60% of sales in Amazon’s stores are from independent sellers, and not to be left out, small businesses are trying their best to carve out some deal action of their own. Here are some that might be worth checking out:

  • Doggie things: Wild One Pet: Up to 67% off
  • Cookware: Caraway Home: Up to 26% off
  • Spicy flavors: FLYBYJING: Up to 38% off
  • Probiotic snacks: BelliWelli: Up to 28% off
  • Food & drink: Hella Cocktail Co: Up to 33% off; Ghia: Up to 20% off
  • Bathroom products: TUSHY: Up to 43% off
  • Can coolers and tumblers: BrüMate: Up to 49% off
  • Jewelry cleaning: Shinery: Up to 20% off
  • Skincare: Saturday Skin: Up to 50% off

Check out the full selection of small business deals at amazon.com/primedaysmallbusiness.

Smart Speakers and Electronics

Amazon is taking the opportunity to move out excess inventory of its smart speaker line during Prime Day 2023 – many things as much as half-off. If you don’t have a smart speaker in your house, it might be worth buying one to replace an alarm clock, have Alexa answer the occasional question, play music or video chat with your family.

“It's absolutely worth buying Echo devices on Prime Day because these are the best prices we've ever seen for these smart speakers,” MakeUseOf’s Abriela Vatu, said. “If the trend from previous years keeps this time around, it will be a long time before we see these kinds of prices for these devices again. So, if you've been waiting to get an Echo, now's the time to add it to your cart!

As for your eyes and ears...

If you need a new Smart TV, the Amazon Fire 43” Omni Series will be 75% off; and JBL Live 660NC Noise Cancelling Headphones will be 55% off.

And for digital artists, they can save $50-150 off Wacom and Intuos graphics tablets -- including $29.95 for One by Wacom and $99.95 for Intuos Medium BT Pistachio -- in both Lightning Deals and over the two-day course of Prime Day.

Back to School

This Prime Day, Prime members can get a head start on back-to-school and off-to-college shopping. There are savings across all top categories for parents, students, and teachers, including:

  • Select kids’ uniform styles from Amazon brands for under $10

  • Up to 55% off select Crayola products

  • Up to 55% off select mattresses and beds from Zinus

  • 30% off lunch boxes from Bentgo

  • 30% off select shoes from Hey Dude

  • 30% off towels and bedding from Amazon Basics

  • Up to 25% off select laptops by Acer, ASUS, Dell, HP, LG, MSI, and Samsung

  • 15% off backpacks from Champion

  • Prime members can stock up and save 20% off $30 of select school supplies and everyday essentials. Check out more deals on back to school items and college essentials.

How do you keep up with more deals?

Staying on top of every single price drop and deal announcement isn't going to be easy, but from watching Prime Days unfold over the years, it's apparent that Amazon is trying to make it easier than ever.

One nuance is the rollout of fun and inspirational shopping experiences like Inspire and Shop by Interest to help Prime members discover trending Prime Day deals in an immersive shopping feed that features recommendations from influencers, other customers, and brands.

The other in-the-know suggestion is Prime Night Live “Duel for the Deals.” Starting July 11 between 10 pm and 12 am EDT, tune into @prime’s TikTok Live—a two-hour game show featuring various contestants and special guests, including TikTok faves Alix Earle and Jake Shane, who will help viewers play along to unlock exclusive deals.

If you’re a deal hog, you’ve probably already told Alexa to get you out of bed next Tuesday at 3 am – the time when Amazon’s 2023 Prime Day event kicks off...

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Here comes Prime Day 2023!

Hey, Alexa, set a reminder for 3 a.m. on July 11.

Amazon has officially etched Prime Day in stone. The 48-hour event will start in the middle of the night on Tuesday, July 11 and run through July 12.

Members of Amazon's Prime program will have access to the lowest prices so far this year on select products from brands such as Bose, those wildly popular unlaced Hey Dude shoes, and Theragun massagers during the sale. Plus, every 30 minutes, deep discounts will drop on top products from the most popular brands throughout the event.

Because Amazon has its own line of company-owned products, those will get some special juice. The shopping experts at RetailMeNot told ConsumerAffairs that Echo devices (speakers and screens), Ring doorbells, and Amazon Fire tablets should be at hard-to-beat prices.

Other categories RetailMeNot deal analysts say should be in ample supply dealwise are pressure cookers, iRobot and Shark vacuums, and wireless headphones.

And Prime Day isn't the only rodeo in town this summer. If previous Prime Days are any indication, Walmart isn't to be denied. Plus, DealNews reports that Best Buy, Eddie Bauer, Nordstrom Rack, eBay, and others all have big sales of their own planned.

Aren't you special?

One new twist designed to make Prime members happy they’re subscribers is that this year's Prime Day event will also feature an invite-only deals program, allowing Prime members to request an invitation for exclusive deals expected to sell out.

Another nuance is added focus on small business owners who can now shop for more business products than ever before. 

Tips to help you prepare for Prime Day 2023

To save our readers some time, ConsumerAffairs has ID'ed the things shoppers can expect and how to get an edge when it comes to landing the best deals.

What’s on sale? Prime members can expect deals from popular brands such as Victoria’s Secret, YETI, Lancôme, Kérastase, Peloton, The Drop, and Sony, as well as save on new Amazon-exclusive deals from D’Amelio Footwear, OPI, and Alo Yoga. 

Beating everyone else to the punch. Amazon, those sneaky devils, may have July 11-12 as the “official” Prime Day dates, but it’s actually made some of those deals available now. There’s special pricing on Amazon Fresh, as well as back-to-school and off-to-college discounts, too. 

Did someone say “free money”? But the brass ring may be the $200 Amazon gift card that the company is offering Prime members who sign up – and are approved for – the Prime Visa credit card, an offer that runs from June 29 through July 26.

If free money is your favorite temptation, the company has more than that, too. Now through 11:59 p.m. PDT on July 7, Prime members will receive a $15 Amazon.com credit when they download the Amazon Photos app and upload their first photo.

Set up personalized alerts. There’s not a company alive that doesn’t want us to do everything possible via their app and Amazon is no exception. The company says that Prime members can subscribe to receive deal alert notifications related to their recent Amazon searches and recently viewed items.

The only thing you have to do is visit the Prime Day event page on the Amazon Shopping app sometime between now and Prime Day to create deal alerts. Then, when Prime Day arrives, you'll receive push notifications on any deals that match.

Give extra thought to how you want things delivered. Amazon Prime customers will get free delivery on millions of products, of course, but if they don’t want to wait for two-day delivery, they can try out same-day delivery for certain products in 90-plus U.S. markets.

Or they can try out the new “Your Amazon Day” option. With “Amazon Day,” a member picks out a day of the week that works for them and the company will deliver the items they order each week for free on that day.

Utilize price tracking. "Price trackers are the easiest way to monitor just how good a deal really is, especially for big-ticket items," a RetailMeNot spokesperson suggested. "By adding an Amazon price-tracking browser extension like camelcamelcamel, you’ll be able to easily monitor the prices of your most-wanted products as well as get price-drop alerts so that you never miss a deal."

Don’t want to spend the money to subscribe to Amazon Prime? We get it. Prime memberships aren’t hamburger-cheap, but the company doesn’t want to force anyone to spend $14.99 a month or $139 a year to take part either. To help those who just want to try the program out and take advantage of Prime Day deals, the company offers free 30-day trials. 

“Hey, Alexa, set a reminder for 3 a.m. on July 11.”Amazon has officially etched Prime Day in stone. The 48-hour event will start in the middle of the n...

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Amazon Anywhere will let you buy physical products from games or apps

Amazon is merging how consumers shop and play with the launch of Amazon Anywhere. 

The new technology will allow users to buy products – like sweatshirts, pillows, t-shirts, or other merchandise – directly from games they’re playing or apps they have open. 

“Whether you’re playing video games or using your favorite mobile app, Amazon is extending the fun within virtual worlds and interactive digital environments with a new immersive shopping experience called Amazon Anywhere,” wrote Steve Downer, vice president of consumer electronics at Amazon. “With Amazon Anywhere, you can now discover and buy physical products from Amazon stores without ever having to leave your game or app.” 

Expanding the Amazon shopping experience

Amazon announced that this new shopping feature will roll out with Peridot, an augmented reality game from the creators of Pokemon Go. The game is currently available for both Apple and Android users, and it involves caring for a virtual pet. 

With Amazon Anywhere, players will be able to purchase Peridot merchandise without having to pause their game. The first step is linking your Amazon account to the game, which will take with it all of your account’s saved payment options and delivery addresses.

Shoppers will see a full range of sizes and colors, a selection of images for each of the products, and the Amazon Prime availability and estimated delivery date – similar to shopping on the traditional Amazon site or app. 

Once the selections are made, users simply tap “buy,” and the purchase is complete. At that point, you can go right back to playing your game, and your order details will be located in the Amazon app or on the Amazon website at any time. 

Some of the current merchandise offerings include phone accessories, throw pillows, sweatshirts, and t-shirts, all featuring artwork and characters from the Peridot game. 

“We’re creating a new landscape for shoppable entertainment and digital experiences while continuing to meet our customers where they are, with the products they love,” Downer said. “Most shopping in virtual worlds is currently limited to purchases of virtual currency and in-game digital items, with no easy path to purchase physical products. We want to change that.” 

Currently, Amazon Anywhere is sending out invitations to creators and developers of virtual worlds to link their apps and games to the shopping platform. Creators who are interested in being included can access more information here. 

Amazon is merging how consumers shop and play with the launch of Amazon Anywhere. The new technology will allow users to buy products – like sweatshirt...

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Are you wasting your Amazon Prime benefits? Bet you are.

Are you using all you can squeeze out of your Amazon Prime membership? Probably not, especially if all you’re doing is dropping $139 a year for movies, two-day shipping, and little more. 

At a time when money is tight, ConsumerAffairs thought it might be interesting to find what unused Prime perks there are, especially ones that make perfect sense because a consumer can save money elsewhere and keep everything under one roof.

Here’s a few things that might help in that department:

Spending money and getting money back

There are lots of credit cards that offer “cash back” to customers when they make a purchase, but with Amazon Prime’s Prime Rewards Visa Signature Card, eligible Prime members earn 5% back on anything they buy at Amazon.com as well as Whole Foods Market. 

And as that 5% adds up, Prime Members can apply it to future purchases. Let’s say, you buy something for $100, that’s $5 off another purchase which makes things like buying a pound of coffee really inexpensive.

One-day – or quicker – delivery

Two-day delivery is the Prime standard, but Amazon has quietly amped up delivery to 24 hours or less on 20 million items. Plus, in some U.S. cities, customers can now shop for products from their favorite local retail stores like GNC, Sur la Table, PacSun and Superdry on Amazon and have their purchases delivered on the same day to their doorstep. And if you really want lickety-split service, there’s two-hour grocery delivery, free on orders over $150.

Gamers – especially Baby Boomers – gaming delight

A recent AARP study showed that Americans aged 50-plus are playing video games more than ever – a fact that Prime can address where major, youth-leaning gaming platforms such as Twitch, might not be able to. Prime members get access to free games and in-game content at Prime Gaming every month on top of a free monthly channel subscription on Twitch.tv.

A Prime membership also gives U.S. subscribers the opportunity to play a rotating selection of free games each month on Luna, Amazon’s cloud gaming service

Audiobooks your thing?

Baby Boomers also love audiobooks and if they’re a Prime member, they can take advantage of Audible Narration on top of the digital, downloadable books they can get on their Kindle e-readers.

According to BookWritten, the only bugaboo about Audible Narration is that it’s often confused with Amazon’s Kindle Unlimited, a separate paid subscription.

To find free audiobooks, BookWritten’s Pradeep Kumar says all you have to do is search for “Books with Audible Narration in Prime Reading.” And Kumar says it’s a pretty good selection, too – lots of fiction and non-fiction, but romance and comics, too. He says one cool option with Audible Narration is that you can switch between reading and listening to your book. 

Try before you buy

Buying clothes online is tricky. For one thing, you can’t see the quality of the item. For another, you can’t try on the item. But with Amazon’s Prime Try Before You Buy you have seven days to try on new styles and sizes before you’re charged for the ones you want to keep. It’s a whole department store of items, too – not just clothing, but shoes and accessories as well. 

Students get even better deals

We’re a few months away from heading back to campus, but here’s one plus that the students in the family can take advantage of: If they have a valid .edu email address, they can sign up as part of the Prime Student program, which gives them a six-month free trial for Amazon Prime. If they like what they’re getting out of it, they can upgrade to a full Prime Membership for 50% off.

Another advantage is that Amazon offers textbooks, too – usually at much lower prices than the college bookstore.

Unlimited photo storage

Google Photos probably has the corner on the photo storage market, but the company also started charging for storage past a certain point. Amazon, however, gives Prime members access to unlimited high-resolution photo storage with Amazon Photos, as well as 5 GB of video storage.

Are you using all you can squeeze out of your Amazon Prime membership? Probably not, especially if all you’re doing is dropping $139 a year for movies, two...

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Amazon goes after 'bad actors' a second time this week

It’s been a busy week at Amazon – sort of a “spring cleaning,” if you will. On Wednesday, the company started flagging products that had fake reviews and unsatisfied customer responses to cut back on returns and products that didn’t meet its customers’ standards. 

Then, on Thursday, Amazon’s Counterfeit Crimes Unit (CCU) filed three lawsuits against a litany of companies that Amazon has branded as "bad actors." This bunch, however, was playing a different game.

Amazon said that the defendants in the lawsuits registered with Brand Registry, then created fake, disposable websites using product images scraped from the Amazon store, which they used as false evidence to make thousands of claims that selling partners were violating their copyrights.

When Amazon detected this attempted abuse, it acted quickly to protect customers and selling partners while also shutting down the accounts of the alleged violators.

The Amazon Brand Registry, according to SellerLabs, is an “official Amazon program where approved brand owners (or their registered agents) are on file with Amazon as trademarked brands. Being on file unlocks a preferred tier of Amazon services (protections and benefits) not available to unregistered brands or resellers.”

Amazon is sending a strong signal

Amazon doesn’t take kindly to violations of its policies, but this is new ground the company is plowing, trying to weed out anyone who does anything harmful to customers, brands, or its selling partners. 

For the moment, those sellers are off of Amazon’s platform and out of consumers’ lives, and the company vows that it will continue to hold any person or company accountable who tries something like this.

“We know how important it is to our selling partners to have a consistent Amazon store experience, and we will be unrelenting in our pursuit of bad actors who attempt to undermine that experience,” said Kebharu Smith, director of Amazon’s Counterfeit Crimes Unit. 

“These lawsuits should serve as a warning to anyone that uses fraud in an attempt to harm any of the millions of selling partners that work with Amazon every day.” 

It’s been a busy week at Amazon – sort of a “spring cleaning,” if you will. On Wednesday, the company started flagging products that had fake reviews and u...

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Amazon wages new war against fake reviews and crappy products

Would it help if you knew how often other shoppers return items bought on Amazon?

The company does and is introducing a new ‘’frequently returned item” tag that will flag those products and, therefore, send a signal to shoppers that maybe they should do a little more homework before buying one of those items.

Amazon has to look itself in the mirror and ask who came up with this “free returns” idea in the first place, but that ship may have sailed its last big voyage. If it can convince consumers to pay close attention to the items it thinks are likely to be returned, the company saves itself some of the hassles that come with returns like restocking and repackaging – not to mention the workforce required to handle those returns.

With the company laying off more than 18,000 employees, reducing all that’s required with handling a return should enhance Amazon’s bottom line.

Blame it on junk and hyped-up reviews

The key factor in going this direction appears to be the tons of counterfeit and downright crappy products that third-party sellers have touted using tons of fake reviews.

“Having a visible warning that such items are usually returned not only deters consumers from buying them but also could encourage retailers to be honest about their listings or at least improve on issues that lead to higher product returns in the first place,” The Verge’s Jess Weatherbed said in coverage of Amazon’s change. 

The review sham has been a headache for Amazon. Last September, a company spokesperson told ConsumerAffairs how hard it works to keep that issue to a low roar.

“It’s important for readers to know Amazon aims to prevent fake reviews from ever appearing in our store. We continuously innovate and invest to help ensure that only authentic reviews appear in our store—and take our responsibility to monitor and enforce our policies seriously, so customers can shop in our store with confidence,” the spokesperson said.

The company even went as far as suing thousands of fake review brokers on Facebook to try and send a signal that it meant business. 

This rollout could take a while, so pull up a chair

When ConsumerAffairs tried to find some examples of Amazon’s new “Frequently returned item” badge, we came up empty. One site – TheInformation – listed two products that carried that badge, but when ConsumerAffairs looked at those products, there was no badge to be found there, either.

“That may suggest Amazon is deploying a gradual rollout or a limited test. In addition, the tagged products all appear to be from third-party vendors fulfilled by Amazon,” Weatherbed said.

But when Amazib begins using the new badge, here’s what you will be looking for: The wording is “Frequently returned item: Check the product details and customer reviews to learn more about this item.”

As far as where it will be displayed, all accounts say that it will be tucked under the bullet points about the item’s particulars like functionality, size, etc.

In the meantime, smart consumers will have to pay closer attention to the reviews to try and sniff out the fakes on their own. Searching for reviews on ConsumerAffairs is a good place to start.

Would it help if you knew how often other shoppers return items bought on Amazon?The company does and is introducing a new ‘’frequently returned item”...

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Amazon revs up its engine to get products to customers quicker

The race is on! Likely feeling some heat from Target’s recent announcement that it is investing $100 million to scale up its ability to deliver packages the next day and Walmart pumping up its “last mile” effort to get packages on doorsteps quicker, Amazon says bring it!

According to a report in the Wall Street Journal, the online retailer said it too will grow its “same-day site” warehouses and could expand to at least 150 in the next several years.

How much of a game-changer is this? Potentially huge. As Marc Wulfraat, president of MWPVL International, a global supply chain and logistics firm explained it to RetailDive, Amazon would build a combination fulfillment center and delivery station which would enable customers to get any of 100,000 items delivered within hours when all the elements are in place. 

Wulfraat said that an order could be picked up within 15-30 minutes of a customer placing the order, then rushed to an Amazon Flex driver who puts the package in their car and gets it on the customer’s doorstep within four hours. 

Amazon making a move for grocery dominance, too

Amazon also wants to pump up its grocery business, too. In a recent earnings call, Andy Jassy, the company’s CEO, said that even though the company’s Whole Foods chain continues to grow and is perfect for those who want a physical store experience, Amazon’s crystal ball shows that, over time, grocery shopping is going to shift to being more omnichannel.

“There are going to be a lot of people that order their grocery items online and have it delivered to them, and there are going to be a lot of people who continue to buy in physical stores,” Jassy said.

“But you're going to also see a hybrid of those, where people pick out what they want online and pick it up in stores, or people are in stores and there's something that's not in inventory in the stores, so they go to their app or to a kiosk and order it to be delivered from online.”

Jassy said that the wheels are already turning in the omnichannel direction due to the love the company’s Amazon Fresh is getting now.

“We're doing a fair bit of experimentation today in those stores to try to find a format that we think resonates with customers.”

The race is on! Likely feeling some heat from Target’s recent announcement that it is investing $100 million to scale up its ability to deliver packages th...

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Amazon's partnership with One Medical is designed to increase access to medical care

Amazon and One Medical have officially joined forces to make it easier for consumers to access health care on their own terms. 

By signing up for a One Medical membership, consumers have the option of meeting with a health care provider either in person or via video chat or message. Telehealth services are available 24/7, and in-person appointments are typically made for the same day or within one day. 

“For decades, you called your doctor, made an appointment three or four weeks out, drove 15-20 minutes to the doctor, parked your car, signed in, and waited several minutes in reception, eventually were placed in an exam room, where you waited another 10-15 minutes before another doctor came in, saw you for five to 10 minutes and prescribed medicine, and then you drove 20 minutes to the pharmacy to pick it up – and that’s if you didn’t have to then go see a specialist for additional evaluation, where the process repeated and could take even longer for an appointment,” said Andy Jassy, Amazon CEO. 

“Customers want and deserve better, and that’s what One Medical has been working and innovating on for more than a decade. Together, we believe we can make the health care experience easier, faster, more personal, and more convenient for everyone,” Jassy said. 

What does the One Medical membership entail? 

With the new Amazon/One Medical partnership, the companies are offering patients an annual membership for $144. 

Members then gain access to the One Medical website or mobile app where they can get either asynchronous telehealth services, storing health information through a patient portal for a health care provider to review later, or on-demand 24/7 assistance through video chats or messaging. These services include: 

  • Access to vaccines and medical records

  • Reminders for referrals or follow-up care

  • “Treat Me Now” assessments for common health issues

  • Prescription renewals 

Members can also request in-person medical care, though One Medical will have to go through members’ insurance plans for that. 

With the membership, consumers can get access to physical and mental health professionals, as well as specialists, including sexual health, urgent care, and LGBTQIA+ services. The services can also be utilized to prevent illness, maintain wellness, or get care and treatment for chronic illnesses. 

For Amazon Prime members, there is currently no integration between Prime and One Medical. The two remain separate memberships, and adding One Medical would be an additional cost. 

Amazon and One Medical have officially joined forces to make it easier for consumers to access health care on their own terms. By signing up for a One...

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Amazon expanding Buy with Prime service by January 31

Though the holiday shopping rush may be over, Amazon says it is still working to make shopping easier and more convenient for Prime members.  

The company announced that it will expand its Buy with Prime service, which allows shoppers to make purchases with retailers outside of Amazon, while still getting many of the same perks of a Prime membership, like fast delivery and easy returns.

Amazon launched Buy with Prime on an invite-only basis in April 2022. It hand-picked select direct-to-consumer retailers to sell their products through the Prime platform. 

By the end of January, Buy with Prime will expand to feature any eligible retailer that signs up for the service. For shoppers, this means getting access to Prime membership benefits while having a wider reach of where they can shop. 

See Amazon reviews

With the expansion of Buy with Prime comes another feature that might benefit both sellers and consumers: Amazon reviews. 

Retailers will have the option of adding Amazon customer reviews on their own online stores. This can help shoppers feel more comfortable and confident in their purchases and might translate to more sales for merchants. 

Locking in more purchases 

While the expansion of Buy with Prime gives Prime members the opportunity to connect with new brands through a well-established source, the service can also benefit sellers. 

Amazon said it found that the Buy with Prime feature was effective at locking in 25% more sales for merchants. However, this figure is only an average, with some sellers seeing more or less than that number since utilizing Buy with Prime. 

As Amazon expands the service at the end of the month, Prime members will be exposed to even more new retailers while utilizing their Prime membership. 

Though the holiday shopping rush may be over, Amazon says it is still working to make shopping easier and more convenient for Prime members.  The compa...

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Amazon experts say shoppers can make their buying journey a lot better than they may realize

Because most shoppers are creatures of habit, both Amazon and Amazon experts say there are things consumers may be missing that could make life easier.

As you’re scurrying to try and make holiday gift giving as seamless as possible, here are seven tips that ConsumerAffairs found that could come in handy if the clock is running out or you’re all out of ideas as to what to buy your friends and family.

Maximize the use of “gift lists.” Rather than guess what your grandkids want or call your friend’s partner to find out what they’ve been wishing for, Amazon suggests either searching for your loved ones’ Amazon Wish Lists (aka gift lists) or suggest they make one.

These lists also make it simple for gift recipients to keep track of who purchased which gifts. And if someone wants to return or exchange a gift, a Gift List gives them a 90-day window to do that. 

Amazon expert Arishekar N says the most important use of having a list on Amazon is that you can share it with others, and in a special wish list guide, shares the 1-2-3 steps on how to do that

Use Amazon’s search feature to refine your options. But, if grandma or your BFF doesn’t have a wish list, Amazon’s search engine is smart enough to give insightful answers to queries that a shopper might use.

To see it in action, just type in “gifts for … (whoever you’re shopping for, e.g., grandma or a whiskey lover)” In the main search bar. Once you get those, you can narrow your options down further.

Use the Amazon Assistant browser extension to find even more deals. Amazon Assistant is a fairly easy-to-install extension for all the major web browsers (e.g., Safari, Chrome, Firefox, Microsoft Edge). 

“With it, you can watch for product comparisons that save time and money, access shortcuts to popular Amazon hubs right in your browser, and get notified when deals that you're watching go live with desktop notifications,” reminds PocketLint’s Maggie Tillman. “It also lets you get information about orders and deliveries.”

Amazon’s gift wrappers may be better than yours. Not everyone was born to be a great gift wrapper or has the time to do it, especially when gift exchange time come. Amazon offers a gift bag wrapping service with a notecard that could take care of that. 

When ConsumerAffairs looked at the added cost for things like headphones and packing cubes, the added cost for gift wrapping was in the $3.50-$4.99 ballpark.

Look for the digital coupon codes. “One of the biggest ways to save money on Amazon is also one of the easiest. The retailer has a tendency to offer digital coupon codes on thousands of products. At times, the coupon will apply automatically during checkout,” said Tom’s Guide’s Louis Ramirez . 

Ramirez says the trick is to look for a tiny radio box layered below the Amazon price, the Prime “free returns” logo, and next to the orange “Coupon” banner. 

“Click the box and the coupon will be automatically applied at checkout. It’s such an easy trick, but it’s also very easy to overlook,” he said.

Consider “Amazon Family” for new families. Amazon Family doesn’t get much attention, but it’s perfect for new, Prime families. Not only does it have deals on your standard fare parenting items and household necessities, but it also holds regular sales on baby products and can come up with some ideas for age-based product recommendations.

Plus, if you use Amazon Family for your diaper subscription, you’ll get 20% off. 

Digital gifts

Consider a digital gift. If you’re really up against the clock, think about what “digital” items your giftee is into. On top of the traditional gift cards – which Amazon has in every shape, color, and brand – think a little further outside the digital box.

And if they’re someone you’d splurge more than $100 on, an Amazon Prime membership might go a long way because Prime has more than just delivery pluses. It has free gaming, free music, free reading of some Kindle books, and of course, movies via Prime video. Note: Some books are available only through the Kindle Unlimited program.

Watch the Amazon "shopping channel." If you traditionally go to HSN or QVC for product sales, have you ever considered Amazon’s platform that does the exact same thing?

Not only do the retailer’s presenters give you the complete background and some show-and-tell about the products they’re demoing, but as far as ConsumerAffairs could find out, everything they show is also on sale – with some at big discounts for shoppers who buy them by a certain time.

Because most shoppers are creatures of habit, both Amazon and Amazon experts say there are things consumers may be missing that could make life easier....

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Amazon says it’s ready for the holidays with alternate delivery methods and easy-peasy returns

If there are going to be any holiday shipping or returns issues, Amazon says it’s not going to be on its watch. It’s had a year to focus on improving ways to ensure that customers can get what they want, when and how they want it. 

Here's all the retailer is offering its customers this holiday season...

Pick up your package… at Dollar Tree?

Of the retailer’s three main focus areas, its alternate delivery methods may be the most consumer-aware. Realizing that American consumers aren’t a one-trick shopping pony, Amazon has secured package pickup arrangements with widespread store networks like 7-Eleven, Staples, Rite-Aid, Family Dollar, Chevron, Circle K, Ross, and Dollar Tree. 

But it doesn’t stop there. When ConsumerAffairs searched Amazon’s delivery options map, we saw dairies, flower shops, sub shops, and drugstores.

Need something in a day or less?

Amazon’s also been working on expanding its Same-Day Delivery option in 90+ metro areas so shoppers in those areas can get what they need the same day they order it.  

Those areas include the Atlanta metro area, as well as Chicago, Dallas, Las Vegas, Phoenix/Scottsdale, Seattle, Miami, Nashville, Baltimore, Charlotte, Cincinnati, Washington D.C., and others. To find out if a specific metro area is included, all someone needs to do is check out the company’s Same-Day delivery page.

Now, mind you, not everything Amazon has in its store is available for same-day delivery. It has specific partnerships that are doing their part to make those happen and most of the items will likely have to be from those brands’ stores. At the moment, PacSun, GNC, SuperDry, and Diesel are in on the arrangement. For a complete list of retailers and item options, it’s available here.

An additional option is that some stores also offer the option to buy online and pick up in-store. It’s not a total freebie, however. A shopper has to spend $25 or more on qualifying items and for members who spend below $25, there’s a charge of $2.99. 

One neat spin ConsumerAffairs found with Amazon Day is for shoppers who want to have a gift delivered on a specific day as sort of a surprise for someone. Prime members can enjoy that added perk for free. 

No box, no label?

What – you didn’t really want those lavender Kim Kardashian headphones? No problem. Amazon says that holiday ‘22 will include the usual free returns on most items delivered in the U.S., but this season, customers can make returns at physical locations like Whole Foods Market, Kohl's, and UPS stores. The neatest part about the company’s new returns policy is that consumers don’t even have to have packaging – or a label – at select locations, 

If there are going to be any holiday shipping or returns issues, Amazon says it’s not going to be on its watch. It’s had a year to focus on improving ways...

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Amazon files suit against alleged tech support scam operator

Amazon, often a favorite of imposter scammers, appears to be fed up. It has targeted a California-based entrepreneur it said claimed to be the online retail giant in a scheme to defraud consumers.

Amazon has filed suit against “Pionera Inc,” a company it said ran a series of call centers in a scam operation that tried to convince customers into thinking they were receiving tech support on two Amazon-owned products – Prime Video and Ring. 

The complaint claims that the company also obtained hundreds of dollars in fraudulent payments from victims for fake services that those consumers did not need and Pionera did not provide. 

According to OpenCorporates.com, Pionera Inc. was dissolved as a corporation in February.

Amazon’s lawyers claim that once Pionera was able to convince its targets that it was there to help solve issues like a tech or account problem, the company gained remote access to those victims’ computers and could access the victims’ financial accounts.

Amazon said that the defendants targeted the public through online ads and websites, prompting consumers to call a phone number operated by Pionera personnel.  

“Amazon has no tolerance for scams that fraudulently impersonate our brand, and we’re appalled at these bad actors’ attempts to deceive our customers,” Amazon Vice President of Buyer Risk Prevention, Sriram Krishnan, said in a statement given to ConsumerAffairs. “We are advocating for customers by holding these bad actors accountable to the fullest extent of the law.” 

Consumers who own or use Apple products may recognize the name Pionera. Last year, someone on the Apple Community forum raised a question about the company, too, intimating that Pionera was possibly responsible for their iPad being hijacked and frozen, and requesting $400 for a 5-year security contract that would apparently clear up that problem. 

ConsumerAffairs reached out to Manoj Goel, the person listed as CEO of Pionera and a co-defendant in the lawsuit, for comment on the allegations, but did immediately hear back.

Amazon says it is taking fraud more seriously than ever

The last couple of years haven’t been good for Amazon in regards to being impersonated. The Federal Trade Commission (FTC) said that Amazon was a runaway favorite for scammers from July 2020 through June 2021. Not only did reports about Amazon impersonators grow fivefold, but about one in three people who reported business scams said the scammer claimed to be from Amazon.

To its credit, Amazon says it’s had enough when it comes to scams and the company is putting its money where its mouth is. 

In 2021 alone, the online retailer said it invested over $900 million globally and employed more than 12,000 machine learning scientists, software developers, expert investigators, and others to protect both it and its customers from fraud and other forms of abuse. That investment paid off, too. Amazon said that it took action against more than 350 individuals and entities involved in impersonation scams in 2021 alone.

Now, the company is taking its efforts even further. On Tuesday, the company also announced that it's launched a cybersecurity awareness campaign with the National Cybersecurity Alliance as its partner. Together, the two have developed a microsite for consumers, ProtectConnect, to offer advice about multi-factor authentication, and how to identify and avoid phishing attempts.

How can Amazon customers protect themselves from scams?

To match its investment in people who can defend against bad actors, Amazon has also added consumer-side guidance to help its customers identify whether an email, phone call, text message, or webpage is really from Amazon. 

One of the things that can come in handy is Amazon’s recently released “self-reporting” tool. With this tool, consumers can report anything – such as an email or phone call – they think is suspicious and ask Amazon to investigate it further. 

Amazon said that one telltale sign of a scam call is if the person on the other end tries to pressure a customer into giving out account information. If that happens, then that’s where the self-reporting tool can be of help – as can reaching out to Amazon customer service via chat or a phone call. 

Amazon, often a favorite of imposter scammers, appears to be fed up. It has targeted a California-based entrepreneur it said claimed to be the online retai...

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Amazon Prime Video and Netflix to set new changes in motion

Video streaming has hit a new high in the U.S. A new survey conducted by HarrisX for MoffettNathanson Research shows that 81% of American households did some form of streaming in the second quarter of 2022, up from 75% a year ago. 

With all that extra attention, Amazon and Netflix are making some changes to entice even more subscribers and ensure that they’re getting paid what they think they’re due.

Amazon Prime

Streamers who have been Amazon Prime subscribers for a while have a pretty good handle on how to get around the platform. However, Amazon felt that it could do a better job and has decided to launch a Prime Video redesign.

Starting this week, Prime Video’s updated experience is centered on apps that are connected with other living room devices. Amazon says there are several major adjustments in the redesign, including:

An easy way to watch live and programmed sports. Now that we’re close to the kickoff of the 2022 NFL season – which, of course, includes Amazon’s hosting of Thursday Night Football – the company wants to make sure sports fans can find their games easily and quickly.

The home screen of Prime Video will now feature a locked-in “Sports” sub-navigation menu. Using that as a hub, viewers can find live sports, events, and sports-centric streaming channels that feature content like game replays and sports documentaries.

A more user-friendly navigation menu. Amazon wants to make it easier for consumers to navigate its menus so that they can find all the shows and videos they’re looking for. Fans of shows like The Marvelous Mrs. Maisel or The Boys will now have a direct path to those titles and episodes. 

The new menu will be located on the side of the screen and will contain six primary pages to start: “Home,” “Store,” “Find,” “Live TV,” “Free with Ads,” and “My Stuff”. There will also be sub-navigation options so users can more easily browse by the content or offer type, such as “Movies,” “TV shows,” and “Sports” on Home, as well as “Channels” or “Rent or Buy” on Store.

A faster way to find the shows you want. Taking a cue from Netflix’s Top 10 lists, Amazon’s app update will come with new “carousels” that feature the company’s own “Top 10 Chart” and a new “Super Carousel” that features its own originals and exclusives.

Other improvements that Amazon says Prime Video watchers will notice are immersive visuals, clearly marked content so a subscriber can instantly see if a program or movie is free or paid for, and a new “Find” page that gives users the option to search for a specific title and get predictive results as they type.

Netflix

In addition to Netflix’s recent partnership with Microsoft to offset its recent tidal wave of canceled subscriptions, it’s testing out another way to keep red ink off its balance sheet. The company has been grumbling about password sharing for years, but it said in a Q2 earnings call on Tuesday that it is now in the early stages of testing a new ‘add a home’ option that will charge customers for password-sharing. 

“Over the last 15 years, we’ve worked hard to build a streaming service that’s easy to use, including for people who travel or live together,” Netflix said in an announcement. “It’s great that our members love Netflix movies and TV shows so much they want to share them more broadly. But today’s widespread account sharing between households undermines our long term ability to invest in and improve our service.”

The company said the add-a-home option is currently being tested outside the U.S., where 60% of its customers are. If those tests prove positive, the company said it can roll out the feature in all markets in 2023. When it makes its way to the U.S., here’s what Netflix subscribers can expect:

One home per account: Each Netflix account - whatever your plan - will include one home where you can enjoy Netflix on any of your devices. 

Buy additional homes: To use a Netflix account in additional homes, the company will ask subscribers to pay a little more. Members on the Basic plan can add one extra home, Standard subscribers can add up to two extra homes, and those in the Premium tier can add up to three extra homes. 

Travel included: Users can watch Netflix all they want when traveling through the use of a tablet, laptop, or mobile device. 

New “manage homes” feature: The main subscriber still has the power to decide who else is using their account and can remove other users and homes at any time.

Video streaming has hit a new high in the U.S. A new survey conducted by HarrisX for MoffettNathanson Research shows that 81% of American households did so...

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Amazon sues thousands for allegedly posting fake reviews

Under growing pressure to curb the number of fake product reviews on its site, Amazon is suing the administrators of 10,000 Facebook groups over claims that they have orchestrated the phony reviews for profit.

According to Amazon, the defendants have recruited individuals who are willing to post misleading reviews on Amazon’s stores in the U.S., the U.K., Germany, France, Italy, Spain, and Japan in return for products and cash.

The online retailer, which has been prodded by Congress to rein in the phony reviews, said it will use information discovered in this legal action to “identify bad actors” and remove the fake reviews.

“Our teams stop millions of suspicious reviews before they’re ever seen by customers, and this lawsuit goes a step further to uncover perpetrators operating on social media,” said Dharmesh Mehta, Amazon’s vice president of Selling Partner Services. “Proactive legal action targeting bad actors is one of many ways we protect customers by holding bad actors accountable.”

According to Amazon, the administrators of these groups solicit fake reviews for hundreds of products sold on Amazon, including car stereos and camera tripods. The lawsuit identified one such group – Amazon Product Review – and said it had more than 43,000 members until it was removed from the Facebook platform earlier this year.

Changing nature of marketing

Lawmakers and regulators have pushed Amazon to take action against phony reviews on its site because of the changing nature of marketing. Traditional advertising no longer has the power it once did. Instead, consumers often find the experience of other customers to be more persuasive.

Regulators say that when there is a paid effort to promote a particular product in the guise of a consumer review, it is highly deceptive and violates any number of Federal Trade Commission (FTC) regulations.

Amazon said it strictly prohibits fake reviews and employs more than 12,000 people around the world to protect its stores from fraud and abuse, including fake reviews. For example, it says an Amazon team is assigned to investigate fake review schemes on social media sites like Facebook, Instagram, TikTok, and Twitter.

10,000 fake reviews

Since 2020, Amazon said it has reported more than 10,000 fake review groups to Meta, the parent company of Facebook and Instagram. Of these, Amazon said Meta has taken down more than half of the groups for policy violations and continues to investigate others.

Fakespot, an app that identifies fake or unreliable reviews, says it has analyzed 3,629 products and 19,321,997 reviews for Amazon products and found that just under 20% are “unreliable.”

In a recent survey, 2,000 U.S. consumers reported spending an average of $899 per year on disappointing online purchases that didn’t live up to reviews, with clothing, tech, and toys providing the most disappointment.

Under growing pressure to curb the number of fake product reviews on its site, Amazon is suing the administrators of 10,000 Facebook groups over claims tha...

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What can Amazon’s Prime Day tell us about the economy?

For economists, Amazon’s Prime Day is more than just a sales promotion by the nation’s largest online retailer. It could be the canary in the coal mine.

The annual shopping event is under much scrutiny this year because of growing recession worries. On the final day of Prime Day, the government reported the worst inflation numbers in 41 years. So, how consumers behave during this sales event could say a lot about where the economy is right now.

The initial numbers present a mixed picture. Numerator is a market research and data firm that tracked results from the first 32 hours of Prime Day. The numbers showed that consumers were spending, but they aren't going overboard.

So far, the average order is $53.14, which is slightly higher than last year’s $47.14 average. Of those orders, 42% totaled no more than $20. About 13% of orders were $100 or more.

Shoppers are showing restraint

Those numbers are fairly encouraging for economists concerned about a recession. Fifty-two percent of households shopping on Prime Day have placed at least two orders so far, while 9% have logged at least five orders.

The average Prime Day spending per household is currently $117, with 16% of shoppers spending more than $200.

It should be noted that Prime Day is not a gauge for the overall population. Prime, after all, is a subscription service that carries a $14.99 a month fee. That said, consumers who receive some qualifying government assistance can get a Prime membership for $6.99 a month.

Many shoppers are mindful of inflation

Economists who are focused on inflation would prefer to see restrained spending. The Federal Reserve’s policy of aggressively raising interest rates is aimed at dampening consumer demand, which over the last few months has helped fuel inflation.

Those economists may be cheered by data collected by Numerator. In its survey, 83% of Prime Day shoppers said inflation and rising prices influenced their Amazon purchases. In fact, 33% of shoppers said they purposefully waited until Prime Day to make a purchase in order to get a lower price.

Others – nearly 20% – said they used the sale to stock up on items they needed. Another 27% admitted to passing up a purchase that was a great deal but not really necessary.

With hours to go before Prime Day 2022 ends, “household essentials” is the leading category of purchases, earning nearly a third of all orders. Health and beauty products make up 27% of orders, followed by consumer electronics at 27%.

For economists, Amazon’s Prime Day is more than just a sales promotion by the nation’s largest online retailer. It could be the canary in the coal mine....

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Amazon reveals what shoppers can expect on Prime Day

The countdown is officially on for Amazon Prime Day 2022. When it launches this coming Tuesday, July 12, the online retail giant says Prime members will be able to take advantage of exclusive offers on a wide range of products from larger brands and small businesses alike.

Some of the bigger deals start at home with Amazon’s own products, particularly its Fire-branded products. The company told ConsumerAffairs that it will be offering the lowest price ever for Fire TV smart TVs, including lightning deals for a $49.99 Insignia 32-inch Smart HD Fire TV (72% off), and a $99.99 Amazon Fire TV 50-inch 4K UHD Smart TV (79% off). 

Drilling down to specific categories, here are some other deals Prime shoppers will find:

Beauty and Wellness: Save up to 50% on select products from Oribe and Sunday Riley; 30% on Drybar and KORA Organics by Miranda Kerr; up to 20% on Goop, and PATTERN Beauty by Tracee Ellis Ross. For those who’d like to flesh out their family tree a bit, 23andMe Health + Ancestry Personal Genetic Service Kits will be available at half off. 

Electronics: Save up to 50% on select headphones from Beats, Sony, and JBL. Consumers can also save 30% on e-bikes, Segways, and scooters.

Fashion: Save up to 40% on select styles from Levi’s and baby apparel from Burt’s Bees and HonestBaby. Shoppers can also get up to 30% off on styles from Amazon Essentials, Champion, Ray-Ban, and Oakley.

Home & Kitchen: Consumers can save up to 50% on select products from Keurig, up to 45% on SharkNinja and Casper, up to 40% on the iRobot Roomba and products from SodaStream; and as much as 30% on Vitamix blenders.

Pets: Pet owners can get up to 30% off the price of pet essentials from Amazon brands, including Amazon Basics, Kitzy, Wag, and Wonder Bound.

Spotlight on parents

Trying to second-guess what a child wants for a Christmas present is far from easy, but Prime members who have a good idea can get ahead of the holiday shopping season and save some considerable hay on toys. Here's a sample:

  • Forty percent off select American Girl dolls
  • Up to 30% off on select toys from Fisher-Price and Mattel, including Barbie and Hot Wheels.
  • Up to 30% off on select LEGO sets.

Parents with school-aged children will be able to take advantage of Prime Day deals too. For college students, savings of up to 45% are available on dorm room essentials. For elementary students and high schoolers, deals include 30% off select backpacks, 30% off school supplies from Elmer’s, Sharpie, and Pilot, and 25% off select laptops, monitors, and desktops from HP, Dell, and Microsoft. 

How to save more

While Amazon doesn’t give its secrets away, Haley Jena at What To Expect told ConsumerAffairs that there are some tips and tricks that soon-to-be parents can employ to get even better deals. Here are her suggestions:

Create a registry on Amazon with your Prime Account to score a completion discount and compare. Users who sign up for baby registries can get a 15% discount on gear they need around the time of their baby’s due date. The registry needs to be active for two weeks, but you can compare the discounts you see on Prime Day to the completion discount to see whether it’s worth buying items on Prime Day or waiting for your completion discount.

Watch out for fake reviews. How does someone separate the real comments from the fake ones? Jena said reviews with images are more reliable and that consumers should look for the “Verified Purchase” stamp on the review.

Add products to your cart or wishlist to snag items fast and get deal notifications before Prime Day. Jena said consumers can avoid possible inventory shortages by turning on notifications for when items on someone’s wish list go on sale.

Check out Amazon Warehouse for deeply discounted products that have been returned or refurbished. When someone returns an item to Amazon, it doesn’t always mean that the product is broken – oftentimes, it’s just something that didn’t fit or the buyer decided they didn’t need it. The upside of that for consumers is that the retailer can’t really sell it as “new,” so the company will likely repackage it and sell it at a discounted price.

“Each product is thoroughly tested by Amazon return specialists to make sure it’s working properly during a 20-point inspection,” Jena said. “Just remember that some items, like car seats, breast pumps and cribs shouldn’t be bought secondhand for safety reasons.”

Look for CPSC approval when it’s relevant. Parents who are looking to buy something for a baby or toddler would be wise to check if a product has been recalled by the U.S. Consumer Product Safety Commission (CPSC) to make sure it's safe. You can also find more information about recalls, including certain items for infants and babies, on ConsumerAffairs.

The countdown is officially on for Amazon Prime Day 2022. When it launches this coming Tuesday, July 12, the online retail giant says Prime members will be...

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New insights revealed for the next Amazon Prime Day

Since Amazon shared a sneak peek of what it had in store for this year’s Prime Day on July 12 and 13, shopping sleuths have been in full detective mode identifying the best things to buy on Prime Day as well as which ones are worth waiting on.

The price pundits at BlackFriday.com say that – like other Prime Days – Amazon will take care of itself first by featuring some of the best deals of the year on its own Amazon Echo devices and Amazon Fire TV products, as well as the company’s in-house lines of clothing, home goods, and fitness accessories at deeply marked down prices.

BlackFriday.com says that with a return to school only two months away or less, prices on back-to-school supplies are likely to get slashed, too.

What to avoid buying on Prime Day

While there are going to be lots of deals on Prime Day, there might be even better prices for consumers who can hold off a bit, according to BlackFriday.com.

High-end TVs: “Amazon is already showcasing great deals on Smart TVs, and we expect to see even more during Amazon Prime Day. If you are in the market for a high-end Samsung or LG TV, we recommend waiting until Black Friday to find the best deals,” BlackFriday.com’s Mackenzie Shand says, reasoning that because newer TV models are still relatively new to the market, consumers are likely to find steeper markdowns later this fall.

Only items found on Amazon: Shand also cautioned shoppers that while Prime Day is an Amazon-exclusive event, Target and Walmart are also trying to take advantage of Amazon’s hoopla by doing promotions of their own. “Target has revealed it will be hosting Deal Days from July 11 to 13, and we expect other retailers to announce major sales during this time as well. If you're shopping for a specific product, we recommend checking out all your options to ensure you're getting the best deal possible,” Shand said.

And some extra Amazon store credit too

CBS News reports that shoppers can pick up some almost-free money from Amazon ahead of Prime Day that they can turn around and use during the July 12 and 13 event. Mind you, it’ll take time clicking here and there, signing up for things, and filling out forms, but in today’s world, an extra $10 here and there adds up.

For starters, consumers can get a free $10 Amazon promotional credit when they purchase an Amazon e-gift card for the first time ($50 minimum). Plus, Amazon is throwing in another $10 when they reload that gift card with $100 or more. Then, yet another $10 is available when they activate and complete their 2022 Prime Stampcard by exploring the perks of an Amazon Prime membership.

Finally, Amazon shoppers can get up to $60 more by visiting and making purchases through Amazon's new Prime Day Offers hub. CBS also said that shoppers can earn even more free money if they buy movie tickets, shop for goods made by Procter & Gamble, and consider alternative financing options from Affirm.

Since Amazon shared a sneak peek of what it had in store for this year’s Prime Day on July 12 and 13, shopping sleuths have been in full detective mode ide...

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Amazon is starting to unveil some of its Prime Day 2022 deals

It’s Prime time at Amazon, again. The online giant just announced that Prime Day 2022 will be Tuesday and Wednesday, July 12 and 13. The retailer is covering all bases with special prices on everything from fashion to toys and says that select products from GE, Sony, and Bose will be available at the lowest price points it's ever offered.

An estimated 85% of American Prime members are planning to at least see what Amazon has in store, and the company is making every single look-see worth the effort. Starting June 21 every $1 a shopper spends on eligible small business products will get them an opportunity to win a cornucopia of prizes, including tickets to Super Bowl LVII and VIP passes to music experiences in Los Angeles and Las Vegas.

Sneak peeks

Amazon isn’t showing all its Prime deal cards yet, but it is letting members get in on some early deals on its own products and a smattering of others. Beginning Tuesday, June 21, it’s letting Prime members take advantage of members-only deals like up to 55% off select Amazon devices and up to 50% off Fire TVs. Pre-Prime Day deals also include the Apple Watch, iRobot Roomba, and Apple AirPods Pro. The best pre-Prime Day deal ConsumerAffairs found was the Toshiba 75-inch M550-Series 4K UHD Smart Fire TV, priced 50% off its regular $699.99 price tag.

BlackFriday.com has been tracking Prime Day deals for some time now, and if Amazon gives shoppers what they’re looking for, then there should be some great ​​deals on fashion, home decor, cleaning supplies, and electronics like computers and headphones.

How to play Prime Day to your advantage

While Amazon might own the trademark on Prime Day, its competition is ponying up to take advantage of all shoppers during those two days, too. BlackFriday.com said that Walmart and Target are just two of the major retailers that tend to host major sales during this same time period. In Walmart's situation, Business Insider says the company is likely to try to take advantage by offering deals starting a day earlier and lasting a day longer. 

If you’re looking for some ideas that might lead to good deals, keep these in mind:

Shop everything summer. Consumers might want to consider this time as if it were Black Friday in July, and look for deals on seasonal products like summer toys, apparel, and outdoor essentials.

Know that some things won't change. “Amazon's own products are often marked down to half their price (or more) during Prime Day and Black Friday,” BlackFriday.com’s Mackenzie Shand said. “If you see savings of 50% off or more on Echo smart speakers, Fire TV and Ring products, we suggest adding them to cart – unless you want to wait until November.”

It’s Prime time at Amazon, again. The online giant just announced that Prime Day 2022 will be Tuesday and Wednesday, July 12 and 13. The retailer is coveri...

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Amazon loses nearly $4 billion in first quarter

You won't see a request for some spare change in your next Amazon order, but the company is facing a tall order to try to replace nearly $4 billion that it lost in the first quarter of 2022.

In Amazon’s first-quarter results released Thursday, it reported a net loss of $3.8 billion, a backward slide from the $8.1 billion profit it made during the same period in 2021. Analysts were caught off-guard too. The financial soothsayers that Refinitiv had surveyed predicted a $4.4 billion profit.

Where Amazon took the hit

The company attributed much of the loss to a $7.6 billion loss from its investment in electric automaker Rivian Automotive. Much of Amazon's investment in Rivian was tied to an electric delivery van that Rivian was producing for the company.

And what would a good finger-pointing be these days without mentioning COVID-19 and Ukraine? “The pandemic and subsequent war in Ukraine have brought unusual growth and challenges,” said Amazon CEO Andy Jassy. 

Despite the setback, Jassy says Amazon isn't down for the count. 

“Our Consumer business has grown 23% annually over the past two years. We know how to do this and have done it before. This may take some time, particularly as we work through ongoing inflationary and supply chain pressures, but we see encouraging progress on a number of customer experience dimensions, including delivery speed performance as we’re now approaching levels not seen since the months immediately preceding the pandemic in early 2020.”

Some good news

Jassy said despite taking it on the chin with the multi-billion loss, Amazon has reasons to celebrate. 

For one thing, it’s coming out with Buy with Prime, a new benefit for Prime members in the U.S. that's designed to extend the convenience of shopping with Prime to online stores beyond doing it online at Amazon.com. When the program hits its stride, Prime members will be able to shop directly from participating merchants’ online stores using their Prime member benefits, including fast and free delivery, a seamless checkout experience, and free returns on eligible orders.

Prime Day is officially on the company calendar and is scheduled for this coming July.

Prime Video lovers will be able to binge a bit more, as well. Amazon just closed its deal to buy MGM, which means an additional 4,000 film titles and 17,000 TV episodes available to stream – everything from Raging Bull to The Silence of the Lambs.

The company is also licking its chops over the response it’s gotten for the teaser trailer it ran for The Lord of the Rings: The Rings of Power, which debuts Labor Day weekend. That teaser broke a global record for the most-watched entertainment trailer to debut during a Super Bowl telecast, with 257 million views globally in the first 24 hours of its release. 

Sports junkies will also be getting some extra fodder. Amazon is bringing over analyst Kirk Herbstreit from ESPN and pairing him up with play-by-play stalwart Al Michaels as the voices for its exclusive coverage of NFL Thursday Night Football, kicking off Thursday, September 15, 2022.

Techies aren’t being left out in the cold either. Amazon said it has launched new Alexa experiences, including one which allows customers to ask Alexa about symptoms for common health ailments and possible causes. It will also allow users to virtually connect with health care professionals through a new collaboration with Teladoc, a virtual doctor service.

You won't see a request for some spare change in your next Amazon order, but the company is facing a tall order to try to replace nearly $4 billion that it...

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Amazon to charge sellers additional 5% fuel and inflation surcharge

In an attempt to keep its bottom line from going into the red, Amazon has announced that it will increase its fulfillment fee rates to sellers by 5% – a surcharge related to inflation and rising fuel prices. The company said that it’s the first time in its 28-year history that it’s had to do that.

Effective April 28, sellers will see an average increase of $0.24 to their per unit fulfillment fee rates. As an example, if a seller had previously paid $5 in fulfillment fees, they’ll now pay $5.25. This fee covers the cost for Amazon to pick, pack, ship the products in less than two days, and provide customer service on the orders.

"Like many, we have experienced significant cost increases and absorbed them, wherever possible, to reduce the impact on our selling partners,” Amazon said in an email sent to its sellers. 

The company noted that while the surcharge is a mechanism broadly used across supply chain providers, the move was unplanned. Going into 2022, Amazon anticipated a return to business as usual as COVID-19 restrictions eased, but fuel prices and inflation presented the company with unexpected challenges.

Consumers may have to pay more

ConsumerAffairs reached out to Amazon to see if the company expected the extra surcharge to result in consumers paying more for products, but the company did not immediately respond to a request for comment. However, Amazon sellers are already speaking out.

“Consumers will lose,” Dan Brownsher, the owner of e-commerce consulting business Channel Key, told Bloomberg News. “Amazon already raised fees in January, so sellers will have to raise prices.”

While Amazon is in the spotlight at the moment, it’s not the only company raising prices or adding surcharges to offset the impact of inflation and gas prices. Rideshare leaders Lyft and Uber have also added fuel surcharges to help compensate their drivers for the spike in fuel prices that they have to pay out of their own pockets.

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Update: This story has been updated to reflect a clarification on how Amazon will be applying the 5% surcharge to sellers.

In an attempt to keep its bottom line from going into the red, Amazon has announced that it will begin charging sellers a 5% surcharge related to inflation...

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Amazon to shutter bookstores, pop-ups, and home goods shops

Amazon is saying goodbye to its 68 physical bookstores, pop-up shops, and home goods stores and putting all its brick-and-mortar eggs into its grocery and fashion baskets. 

The news, first reported by Reuters, is somewhat of an ironic move given Amazon’s beginning as a bookseller. But as Borders, Barnes & Noble, and other booksellers have found out, that market has almost completely shifted online.

Amazon said it would focus its physical presence on grocery stores and a department store concept that it’s working on going forward.

The right move to make

Michael Pachter, a Wedbush Securities analyst, told Reuters that this was a smart move on Amazon’s part. He believes Amazon and physical bookstores were as bad a match as electric car maker Tesla opening gas stations.

Pachter said Amazon's new chief executive, Andy Jassy, probably made this call as he reviewed the retailer's various businesses. "Retail is hard, and they're discovering that," he said.

Reuters reports that Amazon hasn’t issued a firm timeline on when its 4-star, pop-up, and bookstore locations will close their doors, but the company plans to notify customers via signage at the various locations. Workers will reportedly be given a choice between severance pay or receiving help finding jobs at any nearby company stores like the Amazon Fresh grocery locations it announced last year.

Amazon is saying goodbye to its 68 physical bookstores, pop-up shops, and home goods stores and putting all its brick-and-mortar eggs into its grocery and...

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Amazon rolls out its virtual health service nationwide

After a gradual launch over nearly two years, Amazon is rolling out its digital health service, Amazon Care, to consumers across the country.

Amazon began the process in 2019 when it introduced Amazon Care as a pilot program for employees near the company’s Seattle headquarters. Last year, it expanded the program to Amazon employees nationwide and to employees of all companies in Washington state.

The program provides virtual visits with health care providers, as well as telehealth consultations and in-home visits for a fee from nurses for tests and vaccinations. Since its launch, it has become more of a primary care service.

The service is aimed at patients who do not have convenient access to doctors’ offices or who have mobility issues. But it could also help consumers like Mark, of Hickory Creek, Texas, an Anthem policyholder who moved and was forced to find a new physician, which they said was a frustrating process.

“I selected a doctor and found that not only had he relocated to another state, the phone number listed didn't even belong to a doctor's office,” Mark wrote in a ConsumerAffairs review. “The second doctor I added as my PCP (primary care physician) no longer worked at the office listed on Anthem's website.”

Continuing trend?

Government data shows that virtual doctor visits increased 63-fold as the COVID-19 pandemic closed or limited access to many health facilities. While things have slowly gotten back to normal, Amazon is banking on the trend of telehealth services continuing.

But Amazon Care is not limited to telehealth services. The company is expanding in-person care to more U.S. cities, with plans to provide these services later this year in 20 cities, including New York City, Chicago, Miami, and San Francisco.

The in-person service provides a health care professional who will visit the patient’s home to perform tasks such as measuring vital signs, giving injections, and doing blood work. According to Medicare, home health care is “usually less expensive, more convenient, and just as effective as care you get in a hospital or skilled nursing facility.”

After a gradual launch over nearly two years, Amazon is rolling out its digital health service, Amazon Care, to consumers across the country.Amazon beg...

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Amazon is raising the price of Prime memberships

Amazon is raising the price of its Prime membership, citing rising costs and a continued expansion of membership benefits.

The rate is going up from $119 a year and $12.99 a month to $139 a year and 14.99 a month. New subscribers will pay the higher rate starting February 18, while existing members will pay the higher charges after March 25.

Amazon announced the price hike late Thursday when it reported its quarterly earnings. The company told investors and analysts that it continues to invest heavily in Prime.

For example, the company says it has added more products that are available with free unlimited Prime shipping in the last few years. Amazon said Prime members also have access to more digital content because it has tripled the number of Amazon Originals and is rolling out new series and movies like The Boys, The Wheel of Time, Tom Clancy’s Jack Ryan, The Underground Railroad, Sound of Metal, Coming 2 America, The Tomorrow War, and Being the Ricardos.

It has also written a pretty large check to the NFL so that Prime will become the exclusive home of Thursday Night Football this fall as part of a historic 11-year agreement.

How will consumers respond?

While some consumers may absorb the higher cost others might not. Colleen, of Everett, Wash., tells us she has been a Prime member for years but lately has been less satisfied.

“Obviously prime membership fees have gone up over the years, but unfortunately the service has declined,” Colleen wrote in a ConsumerAffairs review. “The drivers don't leave packages where the instructions state. Heck, I've come home to find out they left them 4 or 5 houses down.”

But Renee, of Las Vegas, might be okay paying the higher fee because she says the company is easy to work with.

“Always satisfied, they refund if there is a problem,” Renee told ConsumerAffairs. “You can now drop at UPS or Kohls and just have them scan code on your phone and don't have to pack. 

In recent months, Amazon has put more money into lessening the time between ordering and delivery. Prime membership began with free two-day delivery. 

Since 2018, the company has expanded the markets where Prime members can get same-day delivery to more than 90. It also said the number of items eligible for Prime shipping has increased by 50% during that time.

Amazon is raising the price of its Prime membership, citing rising costs and a continued expansion of membership benefits.The rate is going up from $11...

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Amazon’s Alexa told a child to touch a live wire with a coin

Amazon said it has updated its Alexa personal assistant after the device instructed a British girl to touch a coin to a live wire.

The incident reportedly occurred when the 10-year-old girl asked Alexa for a “challenge to do.” According to the child’s mother, who reported the incident on Twitter, her daughter had been performing different physical challenges to stay busy. 

When bad weather prevented outdoor activity, the girl asked Alexa for a “challenge” she could perform indoors.

"Plug in a phone charger about halfway into a wall outlet, then touch a penny to the exposed prongs," the smart speaker said.

In a statement to the BBC, Amazon said it reprogrammed Alexa to remove the instruction as soon as the company became aware of it. According to Kristin Livdahl, the girl’s mother, Alexa described the dangerous challenge as “something I found on the web.”

"We were doing some physical challenges, like laying down and rolling over holding a shoe on your foot, from a [physical education] teacher on YouTube earlier,” Livdahl wrote on Twitter. “Bad weather outside. She just wanted another one."

Originated on TikTok

According to the BBC, "the penny challenge" began circulating on TikTok and other social media during the pandemic. While not usually lethal, the resulting shock can cause serious injury.

"Customer trust is at the center of everything we do and Alexa is designed to provide accurate, relevant, and helpful information to customers," Amazon said in a statement. 

PopBuzz, a pop culture website, reports that the dangerous challenge originated on TikTok. Users of the app have previously suggested “challenges” that come with different degrees of danger.

“Over the course of the past 12 months, TikTok has introduced us to a wide variety of challenges,” the site reports. “At the start of the year, we had the Buss It Challenge (everyone loves a good makeover), then there was the Milk Crate Challenge (this one ended in a lot of injuries), and more recently people have been doing the Wear It Big Challenge (the perfect viral thirst trap moment).”

The “penny challenge” is among the most dangerous of the suggested challenges, safety experts warn. Not only will the person get a dangerous jolt of electricity, but the stunt can cause a fire or serious injuries.

Amazon said it has updated its Alexa personal assistant after the device instructed a British girl to touch a coin to a live wire.The incident reported...

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Amazon Web Services outage interrupts package deliveries

An outage at Amazon’s “Amazon Web Services” (AWS) cloud services on Tuesday interrupted internet traffic for a time, but the residual effect will be a slowdown in Amazon’s precise package delivery schedule.

In addition to taking down popular websites, streaming services, and gaming platforms, the outage affected the app that Amazon’s delivery personnel use to move orders from the online retail giant. 

Amazon has not yet commented on the outage, but various media reports cite delivery service partners who say the outage blocked drivers from getting delivery instructions and interrupted communications within the system. According to Bloomberg, Amazon Flex drivers could not log into the Amazon app to pick up assignments.

AWS reported the problem on its dashboard at 9:37 a.m. (PST), saying that it was “seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified the root cause and are actively working towards recovery.”

By 4:35 p.m. (PST) it reported the issues had been resolved. “We will provide additional updates for impaired services within the appropriate entry in the Service Health Dashboard,” the company said.

“Bethany,” who says she works at an Amazon facility, reported on Twitter Wednesday morning that operations were back to normal at her location. Her Twitter feed gives a running account of how the outage interrupted operations, including a video showing a line of Amazon trucks parked along a road.

Many websites were down 

DownDetecrtor, which monitors interruptions in internet traffic, reported that the outage originated in the eastern U.S. on Tuesday morning. The list of sites that were affected reads like a who’s who of the internet.

At one point, some users were unable to access Netflix, Disney+, Robinhood, and other popular websites. Amazon services were also affected. In some homes, Alexa was suddenly silent, Roomba took a break from house cleaning, and Ring stopped monitoring who was at the door.

According to AWS, the cause of the outage was “increased error rates.” While engineers worked to correct the problem, affected customers were redirected to servers that were operating normally.

An outage at Amazon’s “Amazon Web Services” (AWS) cloud services on Tuesday interrupted internet traffic for a time, but the residual effect will be a slow...

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Amazon on target to become the king of delivery in early 2022

If someone asked you which company runs the biggest delivery service in the U.S., which one would you say? Well, by early 2022, one Amazon executive said his company will be overtaking both FedEx and UPS.

The online retailer was already close to that goal. It delivered more than 3.5 billion packages the year before the pandemic, which was enough to make its shipping business two-thirds the size of UPS.

Now, buoyed by a recent study by Transimpact that showed 32.2% of consumers are doing more than half of their holiday shopping on Amazon, the company has never been in a better position to take the lead.

“We expect we will be one of the largest carriers in the world by the end of this year,” Clark said in an interview on CNBC’s “Squawk Box.” “I think we’ll probably be the largest package delivery carrier in the U.S. by the time we get to the end of the year, if not in early ‘22.”

Building slowly but successfully

Ever since 2013, when Amazon trusted other carriers to deliver its packages and wound up with a holiday shipping catastrophe, the company has been investing in its logistics and fulfillment operations.

In fact, Amazon got so good at the delivery game that it began shipping cargo for third-party companies, reportedly including the U.S. Postal Service. Now, with 400,000 drivers, 40,000 trucks, 30,000 vans, and 70 planes, it’s proven how serious it is about delivery.

“Since they’re servicing delivery routes already, it’s almost all marginal revenue to pick up and deliver third party shipments,” said ViewFromTheWing’s Gary Leff. “That puts them in a position to undercut competitor pricing. They’ve already tested a lower-priced and lower-fee competitor to overnight shipping services in Los Angeles and London.”

Holiday shipping tests Amazon

While Amazon appears to be improving its delivery game, the influx of packages that it will have to handle during the holidays is sure to test its capabilities. One ConsumerAffairs reviewer thinks the company still has some work to do before it’s crowned the king of all delivery. 

“My family and I have two Prime memberships. Overall, my experiences with Amazon have been positive and we have given the company tens of thousands of dollars in business,” wrote Joseph of South Plainfield, N.J. 

“I do understand that the pandemic and the shortage of qualified labor can result in less than perfect results, but packing fragile merchandise in unpadded envelopes is totally unacceptable. In the last two weeks I received three shipments packed in envelopes and in each case the product was damaged. Amazon needs to fix this at once.”

If someone asked you which company runs the biggest delivery service in the U.S., which one would you say? Well, by early 2022, one Amazon executive said h...

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Amazon pays $500,000 to settle claims of hiding COVID-19 cases from workers

Amazon will pay $500,000 to the state of California to settle claims that it hid COVID-19 cases from its warehouse workers. The company also agreed to reverse its misstep by improving its health safety measures and conforming to a state law that requires employees and local health agencies to be notified about workplace COVID-19 exposures within one business day.

Amazon employs about 150,000 people in California, the majority of them at fulfillment centers. It recently announced plans to add another 23,000 jobs in the state.

Earlier this year, Amazon came under fire for a lack of coronavirus-related protection for its employees. When the company disclosed that 13 of its facilities had been affected by at least one coronavirus case, it was hit with criticism by workers who said they had faced pressure to work longer hours during the crisis and hadn’t been offered protective gear or screening for possible coronavirus symptoms. 

Sending a clear message

California Attorney General Rob Bonta called Amazon out for “harmful labor practices” in the state’s judgment against the retailer, saying the company failed to provide key information on workplace protections as part of California’s “right-to-know” law. Bonta charged the retailer of not allowing workers to effectively monitor the spread of the virus. 

“As our nation continues to battle the pandemic, it is absolutely critical that businesses do their part to protect workers now — and especially during this holiday season,” commented Bonta. “Bottom line: Californians have a right to know about potential exposures to the coronavirus to protect themselves, their families, and their communities. … This judgment sends a clear message that businesses must comply with this important law. It helps protect us all.”

The agreement still has to get court approval, but Bonta said Amazon will notify local health agencies within 48 hours of new COVID-19 cases if all goes according to plan.

In a statement, Barbara Agrait, a spokesperson for Amazon, said that the company was “glad to have this resolved and to see that the AG found no substantive issues with the safety measures in our buildings.”

Amazon will pay $500,000 to the state of California to settle claims that it hid COVID-19 cases from its warehouse workers. The company also agreed to reve...

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Amazon to expand Alexa into hospitals and nursing homes

Amazon is moving Alexa into U.S. hospitals and senior care facilities. The company announced that the personal assistant will serve a number of roles, from supporting medical staff to helping patients communicate with family members

While Alexa was originally introduced as a home device, Amazon has modified it in recent years for use in large facilities -- such as hotels, apartment buildings, and vacation rentals. Alexa Smart Properties will enable senior living and health care providers to integrate the digital assistant into their properties and “empower residents and patients to stay connected, informed and entertained,” according to an Amazon press release.

Besides supporting patients and keeping them more connected, Amazon said the service will increase care team productivity and operational efficiency.

“We believe the intuitive and accessible nature of voice and Alexa has the potential to help and delight customers in many scenarios, in and outside of the home,” said Liron Torres, head of Alexa Smart Properties, Amazon. “We’re excited to extend the experiences customers already love to senior living communities and healthcare systems, and give providers new ways to save time and personalize care for their patients and residents.”

Tested during the pandemic

The move follows a more than year-long pilot project that tested the concept. It coincided with the start of the COVID-19 pandemic. At that time, long-term care facilities shut off access to visitors to protect residents from the virus.

Amazon’s pilot program introduced Alexa into these facilities in a bid to reduce residents’ sense of isolation. The pilot project also introduced Alexa into hospitals.

For example, doctors were able to use Alexa’s intercom-like feature to communicate with patients without having to go into their rooms. It not only reduced the risk of transmitting germs, it also allowed medical personnel to cover more ground in a shorter amount of time.

Nationwide rollout

Hospital systems that have already adopted Alexa include Northwell Health, Cedars-Sinai, BayCare, and Houston Methodist. In the weeks ahead, Amazon stated that it will make Echo devices and the Alexa assistant available to hospitals nationwide. 

“We’ve consistently moved to put our residents in the position to live their best lives, now,” said John Moore, CEO of Atria Senior Living. “Technology has played a critical role in this effort. When you combine our resident and family app with the deployment of Alexa Smart Properties in our communities, seniors have an even greater ability to write the next chapter of their lives through easy-to-use technology that keeps them engaged and connected to their families at all times.”

Amazon is moving Alexa into U.S. hospitals and senior care facilities. The company announced that the personal assistant will serve a number of roles, from...

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Congress accuses Amazon of providing misleading or false testimony

Several members of the U.S. House Judiciary Committee have written to Amazon’s legal department, claiming that the online merchant’s top brass -- including founder Jeff Bezos -- misled or lied to Congress about the company’s business practices.

The letter allegedly stated that the committee is considering "whether a referral of this matter to the Department of Justice for criminal investigation is appropriate.”

The letter came on the heels of a Reuters investigation suggesting that the company ran a “systematic campaign of creating knockoffs and manipulating search results to boost its own product lines in India.” The letter stated that "credible reporting" in the Reuters story and recent articles in several other news outlets "directly contradicts the sworn testimony and representations of Amazon's top executives – including former CEO Jeffrey Bezos."

Amazon accused of misleading lawmakers

The House Judiciary Committee has been taking a long look into the competitive battlefield in digital markets, including how Amazon uses its proprietary seller data and whether it unfairly gives its own products an advantage when a website visitor searches for a certain product. 

"At best, this reporting confirms that Amazon's representatives misled the Committee. At worst, it demonstrates that they may have lied to Congress in possible violation of federal criminal law," the letter reads. 

Firing back, an Amazon spokesperson said in a statement that Amazon and its executives “did not mislead the committee, and we have denied and sought to correct the record on the inaccurate media articles in question."

"As we have previously stated, we have an internal policy, which goes beyond that of any other retailer's policy that we're aware of, that prohibits the use of individual seller data to develop Amazon private label products. We investigate any allegations that this policy may have been violated and take appropriate action," the company said.

Amazon must respond by November

It’s a safe bet that the attorneys at Amazon will be working overtime for the next few weeks. The congressional letter gives newly minted Amazon CEO Andy Jassy one last chance to turn over evidence that will verify statements and testimony the company gave earlier. 

Adding in a bit of a threat, the letter reminds Amazon that "it is criminally illegal to knowingly and willfully make statements that are materially false, conceal a material fact, or otherwise provide false documentation in response to a congressional investigation."

The clock is ticking fast. Congress is only giving Amazon’s new CEO until Nov. 1 to explain how the online retailer uses non-public individual seller data to develop and market its own line of products. It also wants to know why Amazon's search rankings seem to favor its own products when a consumer searches for them.

Several members of the U.S. House Judiciary Committee have written to Amazon’s legal department, claiming that the online merchant’s top brass -- including...

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Amazon to start production on its first Amazon-built TV

The first Amazon-built TV is on the way. The official name is the “Fire TV Omni Series Smart TVs with 4K Ultra HD” and features hands-free voice control powered by who else but Alexa. 

The company says the price for the TVs starts at an “affordable” $369.99 and will be available exclusively at Amazon and Best Buy come October. If anyone wants to beat the rush and get their order in early, Amazon is giving $110 off the 50” Fire TV Omni and 4-Series models during the introductory period.

“We’ve reimagined what a TV can do by building it with two of our most popular experiences at the core — the intelligent always-available power of far-field Alexa, and Fire TV’s content-forward approach to entertainment,” said Daniel Rausch, Vice President, Amazon Entertainment Devices and Services. “Our new Fire TV Omni Series smart TVs, with hands-free access to Alexa, make controlling your TV faster, simpler, and more natural.”

“Alexa, turn on the Mets game…”

Amazon likes its chances with anything it can build Alexa into, and the TVs are no different. The company says Alexa provides for smarter content delivery without the need to remember which channel name, streaming service, or input device to switch to. Users can also use voice to control playback, closed captions, and brightness, and manage TV or sound bar volume, switch inputs, and more. And as with Alexa-powered Echo units, TV users can create a routine so when a user says, “Alexa, kick off my day,” their Fire TV and smart lights turn on, and Alexa will share the weather, remind them of that day’s calendar events, and tune to the news on live TV.

The company could force users to stick with Amazon-created and powered content, but it realizes that limits its chance of success. Instead, it cut a partnership deal with Netflix to give users additional cross-platform access. The Netflix integration will be available from the get-go, but the company says that an “Alexa, Play Something on Netflix” feature will be added “soon.”

One of the cool features in the new Fire TV will delight movie fans who depend on IMDb to look up who a certain actor is in a movie they’re watching on Prime Video. Fire TV’s “X-Ray” feature will allow users to ask things like “Alexa, who is this actor?” to see details about the actors in that scene, which will appear at the bottom of the TV screen. Upstaging IMDb a bit further, the feature will allow users to access bios, filmographies, facts, trivia, character backstories, photo galleries, bonus video content, and more, so they don’t have to pick up their phone and go on a search mission to get those answers.

The first Amazon-built TV is on the way. The official name is the “Fire TV Omni Series Smart TVs with 4K Ultra HD” and features hands-free voice control po...

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Amazon reportedly looks into rolling out department stores

Is there anything Amazon can’t -- or won’t -- do? The giant of darn near everything is reportedly toying with the idea of opening department stores.

According to a report in The Wall Street Journal, the company is adding to its existing brick-and-mortar landscape of bookstores, grocery stores, and cashless convenience stores starting in Ohio and California. In regards to size, the stores won’t have the footprint of a traditional department store like Macy’s. It will most likely be closer to the size of a Kohl’s or T.J. Maxx store, and it may be featured in strip malls rather than traditional shopping malls.

Why department stores?

If you’re the largest retailer on the planet and doing it all online, why do you need a physical catch-all presence like a department store? That’s a fair question. If you've been tracking Amazon’s every move, there are lots of little clues the company has dropped leading up to this. 

Little by little, the company has tried to create niches for itself, including its entry into the high-fashion world with “Luxury Stores,” the wide array of Alexa-centered tech, and all of its little private label products ranging from luggage to cleaning products. Those alone may be enough to fill up a department store.

Amazon’s decision to enter the department store game comes at an odd time. Thanks to the pandemic, shopping malls and anchor stores like JCPenney and Lord & Taylor shuttered or went bankrupt, and others like Macy’s and Nordstrom have been putting lots of money into trying to bring back consumers who have moved their shopping online.

But there are those who say the time is right for Amazon. Even though physical stores took a bit of a hit during the pandemic, foot traffic has slowly returned. 

“People are absolutely returning and shopping in department stores,” John Idol, the chief executive of the Michael Kors parent Capri Holdings Ltd., told analysts on a conference call last month.

Is there anything Amazon can’t -- or won’t -- do? The giant of darn near everything is reportedly toying with the idea of opening department stores.Acc...

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Amazon officially opens new air hub in Kentucky

Amazon has unveiled a new $1.5 billion air hub in northern Kentucky that it says will help customers get their packages delivered significantly faster. The e-commerce giant says the new Amazon Air hub will also give it greater control over its logistics network. 

After more than four years in planning and development, operations at the 600-acre hub officially got underway on Wednesday. The hub was designed to be able to accommodate 100 Amazon-branded planes and handle an estimated 200 flights per day, but Amazon says its main focus right now is handling package volume. 

“Right now, we’re focused on our customers for sure,” Amazon Global Air vice president Sarah Rhoads told CNBC. “We built the hub in Cincinnati to serve our Amazon customers, there’s really no other purpose than that.”

Future plans

The sortation building, which spans 800,000 square feet, will use robotic arms to move and sort packages and mobile drive units to move packages within the building. The company said more than 2,000 people will eventually be employed there, and millions of packages will be processed each week. 

"Across the coming years, Amazon Air will help attract more manufacturers, service providers, and tech companies to Kentucky seeking to take similar advantage of our key geographic location,'' Kentucky Gov. Andy Beshear said in a statement. "Congratulations and thanks to Amazon for this monumental investment in our state and workforce. We look forward to continuing the commonwealth’s longstanding and successful partnership with Amazon for decades to come.''

Amazon also has air hubs at airports in Texas, Puerto Rico, and Florida. The company has plans to expand to San Bernardino International Airport in California in 2021.

Amazon has unveiled a new $1.5 billion air hub in northern Kentucky that it says will help customers get their packages delivered significantly faster. The...

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Amazon will pay for damages or injuries caused by third-party products

Starting September 1, Amazon will pay customers who suffer injury or damages caused by products sold by its third-party sellers. It will not admit liability and will limit claims to $1,000.

The policy is intended to head off lawsuits that consumers have filed over the years that seek to hold the multi-billion dollar company responsible for damages or injuries caused by small businesses that use its platform. Amazon’s position has been that the third-party seller is responsible, and the courts have generally agreed.

To a casual consumer, everything for sale on Amazon may look like it is an Amazon product, but the number of third-party sellers on the platform has been increasing over the years. By some estimates, more than 50% of products sold on the platform are now offered through third-party sellers.

Consumers have sometimes complained about the quality and safety of these products. Recently Tim, of Schenectady, N.Y., posted a ConsumerAffairs review about a fold-away football goal for his son that was purchased from a third-party Amazon seller.

“It came folded in a thin fabric bag, as we opened it snapped open, the plastic/composite bars that were folded in tension burst out, all them were snapped from the metal bars that held them together and so their spiked edges flew out almost catching me in the eye,” Tim wrote.

Going after counterfeiters

Amazon’s third-party marketplace has often been accused of being riddled with unsafe and counterfeit products. Along with the new policy on claims, Amazon said it is launching a crackdown on counterfeiters.

The company joined GoPro in a lawsuit against seven individuals and two entities on Tuesday, accusing them of counterfeiting GoPro’s popular camera accessories, including the floating hand grip, “The Handler,” and the “3-Way” grip, extension arm, and tripod mount. 

The suit claims that the defendants attempted to offer the infringing products on Amazon’s platform, violating the company’s policies, infringing on GoPro’s trademarks, and breaking the law.

"When counterfeiters attempt to sell in our store, they not only violate the intellectual property rights of companies like GoPro, they also mislead consumers and harm Amazon's reputation as a place to buy authentic goods,” said Kebharu Smith, director of Amazon’s Counterfeit Crimes Unit.

The lawsuit was filed in the United States District Court for the Western District of Washington. It claims that nine defendants used GoPro’s registered trademarks without authorization “to deceive customers about the authenticity and origin of the products and create a false affiliation with GoPro.”

Amazon said it has closed the defendants’ selling accounts and has refunded affected customers.

Starting September 1, Amazon will pay customers who suffer injury or damages caused by products sold by its third-party sellers. It will not admit liabilit...

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Amazon users get harassed by companies after leaving negative reviews, report suggests

Here’s a head-scratcher for the Amazon shopping aficionado: Have you ever noticed that there are some inexpensive, unbranded products that score a huge number of glowing 4- and 5-star reviews but never seem to get hit with less-than-positive 1- or 2-star reviews?

That very question caught the attention of the Wall Street Journal. When it investigated the matter, it found that some sellers are flipping the scenarios of the poor reviews by offering refunds or gift cards to unhappy buyers in exchange for revising or deleting their negative reviews. Once you eliminate the bad reviews from the bunch, the overall average star rating for a product can rise exponentially.

It’s a no-no, but…

Amazon sellers take an oath that they won’t reach out to customers outside of Amazon’s official channels, but the Journal’s investigation suggests that they do. As an example, the publication told the story of Amazon customer Katherine Scott, who purchased an oil spray bottle for cooking based on close to 1,000 impressive, 4.5-star reviews of the product. However, when the $10 sprayer arrived, Scott said the item didn’t work as advertised.

“It was like a Super Soaker gun instead of a spray-paint can, which defeats the purpose of the product,” she said.

Scott left a negative review for the product, but a week later, and despite Amazon’s policy, she supposedly received an email from someone claiming to be from the customer service team at the company that makes the oil sprayer. 

“We are willing to refund in full,” the representative wrote. “We hope you can reconsider deleting comments at your convenience okay?” Then, came the kicker: “When we do not receive a response, we will assume that you did not see it, and will continue to send emails.”

Buyer beware

Amazon says that while it does not share customer email addresses with third-party sellers or brands, both are permitted to communicate with buyers through Amazon’s built-in messaging platform, which hides the customer’s email address. The company says sellers and brands also aren’t allowed to ask customers to remove negative reviews.

In Scott’s situation, she reportedly told the representative who contacted her that she would accept a refund but that she wouldn’t delete her review. The next day, another representative reached out and declined her refund request.

“A bad review is a fatal blow to us,” read the email. “Could you help me delete the review? If you can, I want to refund $20 to you to express my gratitude.” (twice what Ms. Scott paid.) A few hours later, she received another plea from the same email address.

“It was so creepy. They emailed me directly about it over and over,” Scott told the Journal.

When ConsumerAffairs reached out to Amazon about the Journal's story, a spokesperson said the company takes its reviews seriously.

"We have clear policies for both reviewers and selling partners that prohibit abuse of our community features, and we suspend, ban, and take legal action against those who violate these policies," they said. Bad actors that attempt to abuse our system make up a tiny fraction of activity on our site and we use sophisticated tools to combat them and we make it increasingly difficult for them to hide."

The official confirmed that paying users to edit or delete reviews is a violation of its community features.

What should consumers do when this happens?

Nicole Nguyen, the Journal’s personal tech columnist, says there are several things consumers can do to avoid getting wrapped up in this kind of situation.

Don’t use your name in Amazon reviews. “I encourage people to leave as many Amazon reviews as possible. But if you do, keep your real name or initials out of the write-up to prevent the seller or brand from contacting you off-platform,” she wrote.

Change your public name on Amazon. Nguyen says Amazon users can change their public name on Amazon’s platform by going to their account page and clicking on their Amazon profile under “Ordering and shopping preferences.” The process is simple: Click “Edit your public profile,” and then select “Edit privacy settings” to manage what appears on your profile. You can also choose to hide all your activity as an added protection.

Save all of your communications. If someone -- like a seller or a brand company behind a product -- sends you a questionable or abusive email, download or make screenshots of the messages so you can share them with Amazon’s customer service team. They can take the matter from there.

Report abuse to Amazon. Nguyen says she found out during her conversation with Amazon that customers can report abuse by emailing community-help@amazon.com. Users should include every detail they can about the negative experience and include any screenshots they may have taken. Next to product reviews, there is a “Report Abuse” link you can use as well.

Block their email address. Nguyen warns Amazon users against contacting a brand or company that sends you these kinds of messages because it may only confirm that you’re a real person -- and that could prompt them to send even more messages. To block emails in Gmail, click the three dots in the top right corner of the email message. If you use Outlook, select a message, then in the menu bar, go to Message > Junk Mail > Block Sender.

Amazon’s other review issues

Pulling back the curtain on bad actors trying to game Amazon’s review process may complicate what the company is already going through with officials from the U.K. Earlier this summer, regulators opened an investigation into Amazon and Google over the companies’ failure to remove fake product reviews. 

Reviews submitted to ConsumerAffairs show that Amazon’s treatment of reviews can be particularly frustrating. Marc from Texas recently wrote to say that he’s been a long-time Amazon user but that the platform’s “censoring of product reviews is absolutely abhorrent.”

Here’s a head-scratcher for the Amazon shopping aficionado: Have you ever noticed that there are some inexpensive, unbranded products that score a huge num...

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Amazon announces new programs for reselling returned and overstocked items

Amazon has announced a pair of new programs to resell customer returns and overstocked items. The unveiling of the new programs follows backlash to the results of an investigation showing that the e-commerce giant was destroying thousands of items. 

In June, U.K. outlet ITV News published a report saying that Amazon was destroying new items rather than reselling them. The report contained footage from inside one of the company’s warehouses near Glasgow, Scotland, where items in their original packaging were on carts headed to a “destruction zone.”  

In a blog post on Wednesday, Amazon said it’s launching two programs that will help ensure that customer returns and overstocked products get a second life. Amazon says the new programs are part of its “commitment to both sellers and sustainability.”

Giving inventory ‘new life’

The first program, called FBA (Fulfilled by Amazon) Grade and Resell, will let third-party sellers list returned items as “used” products that can be purchased by customers. Item pricing will be determined by Amazon based on condition. The program is rolling out first in the U.K. but will come to the U.S. and other markets later. 

A second program, called FBA Liquidations, lets sellers ship returned or overstocked inventory to wholesalers using the company’s wholesale resale channel. Sellers can connect with Amazon’s bulk resale partners and try to “recover a portion of their inventory cost,” Amazon said. This program has already started in the U.S., Germany, France, Italy, and Spain, and it’s set to begin in the U.K. this month.

Amazon executive Libby Johnson McKee described customer returns as “a fact of life for all retailers.” What becomes of those products is “an industry-wide challenge,” she said. 

“These new programmes are examples of the steps we’re taking to ensure that products sold on Amazon—whether by us or our small business partners—go to good use and don’t become waste,” McKee said.

Amazon has announced a pair of new programs to resell customer returns and overstocked items. The unveiling of the new programs follows backlash to the res...

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Amazon to give $10 in credit to those who enroll in its palm print payment system

Amazon is offering $10 in promotional credit to those who sign up to its palm print payments system, Amazon One. 

The contactless payment option, which Amazon launched last September, lets customers link their card to their palm signature. The company has since brought the technology to 53 of its retail establishments across the U.S. 

The payment option can be found at Amazon Go convenience stores, Whole Foods Market, Amazon Go Grocery, Amazon Books, Amazon 4-star stores, and Amazon Pop Ups. Now, Amazon is seeking to expand the number of customers who use the technology at these locations. 

Shoppers who sign up to use Amazon One can get a $10 voucher. Amazon says the sign-up process takes less than a minute and that paying using the tech takes just a second. After linking a payment card to one or both palm signatures, customers can then begin paying for their items simply by hovering their palm over the reader device.

Privacy a priority

Amazon has promised to secure palm data using encryption, data isolation, and dedicated secure zones with restricted access control. The company has also promised to keep palm data separate from other Amazon customer data. 

A small subset of “anonymous” palm data will be used to help Amazon improve its system. Amazon said that data will be "protected using multiple layers of security controls." The company also said it will delete palm signature data in the event that an Amazon One ID is canceled or if a user hasn’t interacted with one of its palm scanners for two years. 

“Customer trust is our top priority. We treat your palm signature just like other highly sensitive personal data and keep it safe using best-in-class technical and physical security controls,” Amazon said. 

Amazon is offering $10 in promotional credit to those who sign up to its palm print payments system, Amazon One. The contactless payment option, which...

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Older Amazon Kindles will soon no longer have internet access, company says

That old Kindle of yours might soon become obsolete if you use it to access the web. With 2G and 3G networks going the way of the digital dinosaur, so will a number of Amazon Kindles when it comes to accessing the internet.

Amazon is being upfront about the situation. In a post, it said the following devices will no longer be able to connect to the internet in the U.S. by December:

  • Kindle (1st and 2nd Generation)

  • Kindle DX (2nd Generation)

If you own one of the following devices, you should still be able to access the web with no problems: 

  • Kindle Keyboard (3rd Generation)

  • Kindle Touch (4th Generation)

  • Kindle Paperwhite (5th Generation)/(6th Generation)/(7th Generation)

  • Kindle Voyage (7th Generation)

  • Kindle Oasis (8th Generation)

If you are unsure what device you have, visit Identify Your Kindle E-Reader for more information.

This is not Amazon’s fault

Before throwing Amazon under the bus for selling something that eventually becomes obsolete, it’s important to know that the company really had no hand in this and that the issue is completely out of its control.

However, if you do have one of the affected models, Amazon is offering to help ease the sting a bit by offering registered users a couple of options: 

  1.  $15 in credit for ebooks and $50 off a new Kindle Paperwhite ($129.99) or Kindle Oasis ($249.99) using the code NEWKINDLE50. 

  2. Trade in the old model for a new one. 

  3. Recycle the old device.

That old Kindle of yours might soon become obsolete if you use it to access the web. With 2G and 3G networks going the way of the digital dinosaur, so will...

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Amazon announces plans to hire 100,000 veterans and military spouses by 2024

Amazon’s revenue is growing at a clip of 40+% over last year, and there’s no sign that things will be slowing down anytime soon. To keep up with that growth, the online retailer is planning to add another notch to its growing list of hiring sprees by employing an additional 100,000 U.S. military vets and their spouses by 2024.

Amazon has been down this path before -- and with great success. It launched a hiring initiative called Joining Forces in 2016, with the goal of hiring 25,000 veterans and military spouses by 2021. The company surpassed that goal and currently counts more than 40,000 veterans and military spouses among its workforce and across its various businesses, including Alexa and Amazon Web Services (AWS). 

“Amazon is focused on recruiting and developing military talent with training programs specifically designed to help veterans transition into roles in the private sector,” said John Quintas, Amazon’s director of global military affairs. “We value the unique skills and experience that the military community brings—and our new hiring commitment will expand the impact that military members currently have on every single business across the company.”

What vets and their spouses can expect from Amazon

In addition to a guaranteed starting rate of $15 per hour, a company-matched 401(k) plan, up to 20 weeks of paid parental leave, and a benefits package, vets and their spouses will also have access to programs that can teach them skills that will lead to higher-paying jobs in growth areas like robotics and cloud computing.

In addition, Amazon offers a prepaid tuition program called Career Choice and Amazon Technical Academy, a free nine-month training program that gives non-technical Amazon employees the skills necessary to transition into software engineering careers.

Veterans and spouses will also receive some nice perks outside the company’s walls. Included is access to fellowships, mentorships, military spouse support, and deployment benefits. They can also become a part of the Warriors@Amazon affinity group -- a community that supports veterans and military spouses through their transition into the Amazon workforce.

Amazon’s revenue is growing at a clip of 40+% over last year, and there’s no sign that things will be slowing down anytime soon. To keep up with that growt...

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CPSC sues Amazon over ‘defective and dangerous’ products on its website

The U.S. Consumer Product Safety Commission (CPSC) is suing Amazon to force the online retailer to accept responsibility for recalling potentially hazardous products sold on the site. 

“Today’s vote to file an administrative complaint against Amazon was a huge step forward for this small agency,” said Acting Chairman Robert Adler. “But it’s a huge step across a vast desert—we must grapple with how to deal with these massive third-party platforms more efficiently, and how best to protect the American consumers who rely on them.”

Over the years Amazon has expanded its product offerings by allowing thousands of other merchants to sell their products on Amazon.com. But the addition of so many independent sellers has not been without issues.

The government’s complaint charges that some products are defective and pose a risk of serious injury or death to consumers. The suit said it is Amazon’s responsibility to recall them.

Among the allegedly defective items named in the suit are 24,000 carbon monoxide detectors that fail to alarm, numerous children’s sleepwear garments that are reportedly in violation of the flammable fabric safety standard, and nearly 400,000 hair dryers that the CPSC says pose a threat of shock and electrocution.

The company responds

In a statement to media outlets, Amazon said it had already removed most of the objectionable products from its website and offered refunds to customers who purchased them. 

The CPSC complaint acknowledges as much but complained the refunds were offered in the form of account credits. One Amazon customer, Barbara of Riverdale, Ga., also finds that objectionable.

“Requested a refund credited to original form of payment but it was applied to an Amazon gift card,” Barbara wrote in a ConsumerAffairs post. “Called and was told that it cannot be reversed. Amazon always tries to keep your money. Always check that refund is applied to correct form of payment.”

The CPSC voted 3-1 to file the suit, which seeks to force Amazon to stop selling dangerous products, work with CPSC staff on a recall of the products, and to directly notify consumers who purchased them about the recall and offer them a full refund. 

“Although Amazon has taken certain action with respect to some of the named products, the complaint charges that those actions are insufficient,” CPSC said in a statement.

For its part, Amazon pushed back against the federal agency, saying it failed to provide the company with enough information for it to identify and take action on the few remaining objectionable products. 

"Despite our requests, CPSC has remained unresponsive," the company said.

The U.S. Consumer Product Safety Commission (CPSC) is suing Amazon to force the online retailer to accept responsibility for recalling potentially hazardou...

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U.K. to investigate Amazon and Google over failure to remove fake product reviews

British regulators are examining whether Amazon and Google have crossed the line and breached consumer protection laws by failing to protect shoppers and users from fake product reviews listed on their sites.

The U.K. Competition and Markets Authority (CMA) said that it’s been investigating the situation since 2020. While Amazon and Google wound up as the two firms in the agency’s crosshairs, CMA said it had actually assessed several platforms’ internal systems and processes for identifying and dealing with fake reviews.

“Our worry is that millions of online shoppers could be misled by reading fake reviews and then spending their money based on those recommendations,” said Andrea Coscelli, the CMA’s Chief Executive. “Equally, it’s simply not fair if some businesses can fake 5-star reviews to give their products or services the most prominence, while law-abiding businesses lose out.”

The investigation is another shot across the bow of Big Tech as both U.S. and European regulators continue to call those companies on the carpet for antitrust and anticompetitive behavior. If investigators find fire where they see smoke, it could mean massive fines. It may also force tech companies to change how they’re doing business.

What investigators want to know

Investigators are intent on finding out whether Google and Amazon have done enough in four key areas:

Detecting fake and misleading reviews or suspicious patterns of behavior. As an example, CMA cited a situation where the same people reviewed the same range of products or businesses at similar times to each other, but without any logical connection between those products or businesses. 

Marking incentive-based reviews. A review should note whether the reviewer has received a payment or other incentive -- like a bonus gift -- to write a positive review.

Investigating and removing fake and misleading reviews promptly. It might be a herculean effort to remove years of fake reviews, but the CMA wants the companies to at least get in front of the problem now and monitor the situation aggressively going forward.

Taking action against reviewers and businesses behind fake reviews. Another proactive measure that the CMA is asking Google and Amazon to make is imposing sufficient sanctions on reviewers or businesses to discourage them and others from posting fake or misleading reviews.

Not effectively stopping fake reviews

While Amazon may claim it’s already doing what the CMA is asking, the agency said it hasn’t been effective at combating fake reviews or stopping sellers from manipulating shoppers.

“The CMA is also concerned that Amazon’s systems have been failing adequately to prevent and deter some sellers from manipulating product listings – for example, by co-opting positive reviews from other products,” the agency said.

While it may appear to be a foregone conclusion that CMA is accusing Amazon and Google of breaking the law, the CMA says it’s not -- this is purely an investigation.

However, if the investigation determines that either of the two companies has broken consumer protection law, then an enforcement action could be on the horizon. Punitive actions might include the companies making commitments to change the way they deal with fake reviews or, if worse comes to worst, the CMA said it would consider court action. 

British regulators are examining whether Amazon and Google have crossed the line and breached consumer protection laws by failing to protect shoppers and u...

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Amazon tests out cashierless tech in its first full-size grocery trial

Before you know it, you’ll be able to walk into a grocery store at any time of the day or night, buy what you want, and check out using your phone without having to interact with anyone. On Tuesday, Amazon took a calculated leap in that direction. At its fourteenth U.S. Amazon Fresh store, the company is giving cashierless technology its first real-time, big store opportunity.

The company’s cashier-free Just Walk Out technology will get quite a sizable test when it debuts on June 17. The new Amazon Fresh location in Bellevue, Washington, is 25,000 square feet -- more than twice the size of the company’s Amazon Go Grocery stores.

What shoppers can expect

Amazon has designed its Amazon Fresh stores to resemble a traditional full-service grocery store to keep customers comfortable with the experience. But new additions like smart grocery carts and Amazon Echo devices will change up the game and help shoppers navigate the store’s aisles.

The cashierless part also comes into play rather innocuously. The beta test store will utilize a collection of cameras and sensors to log what shoppers put in their carts and remove the need for checkout lines. When a customer has finished shopping, all they have to do is scan their smartphone at the store’s exit and walk out. 

The shopper’s credit card will be charged after they leave, and they can input their email address at an in-store kiosk if they want a receipt. If they use the same credit card at a Just Walk Out-enabled store in the future, a receipt will be emailed to them automatically.

The shape of things to come?

Amazon’s 2018 forecast for launching cashierless stores was hopeful -- 3,000 by 2021 -- but the pandemic took a bite out of those plans. Nonetheless, the company appears to be moving forward with thoughtful baby steps.

Dilip Kumar, Amazon’s vice president of physical retail and technology, told Reuters that Amazon had no market forecast to share, but he left it to consumers to decide just how big the cashierless, automated niche will be. 

“Do customers like standing in lines?” he asked. “This has pretty broad applicability across store sizes, across industries, because it fundamentally tackles a problem of how do you get convenience in physical locations, especially when people are hard-pressed for time.”

One possibility Amazon is trying to leverage is selling its Just Walk Out technology to others; it has already set up shop to offer that. In his comments, Kumar said Amazon could “potentially” sell the service to big-box rivals like Walmart or Target, but he didn’t speculate further.

Do consumers want cashierless and tech-based shopping?

While Kumar may think that a cashierless service is a slam dunk, others say that might not necessarily be the case. One customer engagement expert says that Amazon may be moving too fast and too soon.

“The cashierless model allows Amazon to double down on the reputation it has built for convenience – starting with Prime, then Prime Now, and of course its cashierless convenience stores,” Stefan Read, SVP Engagement Advisory, Strategy Practice Lead at Jackman, told ConsumerAffairs. “Given the incredible rise in comfort with digital and contactless shopping models through the pandemic, this is going to be very attractive for certain customers.”

However, Read said he believes customers are now looking for more human interaction and connection. That presents an opportunity for traditional grocers to zig where Amazon has zagged by doubling down on human-to-human interactions in the shopping experience. 

“Cashierless is undoubtedly the right play for Amazon given what they stand for, but that doesn’t mean it’s going to be a fit for all grocers,” Read stated.

Before you know it, you’ll be able to walk into a grocery store at any time of the day or night, buy what you want, and check out using your phone without...

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Amazon turns on internet-sharing feature on users’ devices

Amazon has activated Sidewalk, a new opt-in service that lets users share internet between Amazon devices that are always on. Sidewalk enables compatible Amazon devices, like Echo smart speakers and Ring cameras, to create a larger web of connectivity. 

Amazon said Sidewalk should make the process of setting up new devices faster and easier and allow for more expansive location tracking and notifications from devices. The company also noted that the service should help certain devices stay connected to the internet if they’re prone to being knocked offline because of wireless range issues.

Sidewalk lets customers contribute a small portion of their internet bandwidth to their greater neighborhood network. By pooling it together, users can “create a network that benefits all Sidewalk-enabled devices in a community,” Amazon stated. 

“This can include experiences ranging from finding pets or valuables that may be lost and improving reliability for devices like leak sensors or smart lighting, to diagnostics for appliances and power tools. For example, smart lighting at the edge of a user’s property, or a garage door lock in a poor coverage zone, can receive connectivity support from a participating neighbor’s gateway and continue to operate if the device falls offline for a period of time.”

Privacy and security

The company said privacy and security were of paramount importance when designing Sidewalk. Amazon even released a white paper detailing the protections integrated into the service. However, some security researchers say there’s still a risk that user data could be compromised. 

“Amazon uses layered security and restricts the amount of data that the gateway, application, and cloud can see, but every system has bugs, and it’s really hard to tell until time passes and things are found,” Omar Alrawi, founder of the YourThings project and a Ph.D. candidate at Georgia Tech specializing in security for smart-home Internet of Things devices, told the New York Times. 

“I think the third-party integration is a potential issue. How do you enforce that a third party won’t abuse your information?”

Participation optional

Starting Tuesday, Amazon devices will automatically start participating in the service. It is, however, completely optional for users to keep it activated. Sidewalk can be turned on or off at any time through a simple change in settings. 

Here’s how to turn it off on Ring and Echo devices: 

  • On Echo speakers. Open the Alexa mobile app and go to More, Settings, Account Settings, Amazon Sidewalk, and choose ‘Disable.’

  • Ring app. Go to the Control Center, Amazon Sidewalk, Disable, Confirm.

Amazon has activated Sidewalk, a new opt-in service that lets users share internet between Amazon devices that are always on. Sidewalk enables compatible A...

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Amazon announces dates and early deals for Prime Day 2021 event

It’s Prime Time! Amazon has announced the details for Prime Day 2021. The company is shining a bright light on the number of deals it will offer, and it also has a special perk for shoppers who buy from the retailer’s small business sellers.

Now in its sixth year, the two-day shopping extravaganza will happen on June 21 and June 22. It will offer Prime members over 2 million deals across every category — automotive, cosmetics, electronics, fashion, electronics, home décor, toys, and more.

Can’t wait until June 21?

If the anticipation of getting in on a good deal is too much to ask, Amazon does have some specials it can throw your way for now.

Early deals started being offered on Wednesday from top brands like LEGO, Mattel, BLACK+DECKER, and Le Creuset. The online retailer is also offering what it says is its best deal ever from Amazon Music, which will allow Prime members who have never tried the service to get four months free.

Here’s a quick highlight of what shoppers can buy before Prime Day officially begins:

Electronics: Save on JBL Headphones.

Toys: Save on select toys and games from LEGO, Hasbro, Barbie, Fisher-Price, Radio Flyer, and Paw Patrol.

Kitchen: Parrotheads and beach bums can save on select Margaritaville blenders, 25% on select GoWise air fryers, and up to 30% on Le Creuset cast iron and stoneware products.

Home: Select furniture, rugs, home décor, and artwork are on sale, as well as robotic vacuums from Shark and Bissel and air purifiers from Levoit and Toshiba.

Pet Products: Save up to 20% off PetSafe Feeders and up to 19% off PetSafe Easy Walk Harnesses.

Home Improvement: Maybe as an easy way to check that Father’s Day gift off your to-do list, Amazon is offering deals on select DEWALT 20-Volt MAX tools and the Z GRILLS Wood Pellet Grill and Smoker. 

Books: Amazon wouldn’t be Amazon without books, and customers can enjoy deals and discounts on select Kindle books. For book lovers who also like their books in audio form, Prime members can save over 50% on the first four months of Audible Premium Plus, at $6.95 a month.

Prime Gaming: While online gaming might not be on your list of fun things to do, it certainly is for some 41.5 million Prime Gaming users in the U.S. For a limited time, Prime members can immerse themselves — for free — in Battlefield 4, plus free games and in-game content for games like Valorant, Rainbow Six Siege, and Apex Legends. 

If you’re feeling left out because you’re not a Prime member, no sweat. Anyone can join Prime or start a 30-day free trial to participate in the event. 

$10 for you and $10 for...

If you’ve seen any of Amazon’s recent TV commercials, it’s no surprise that the company is solidly behind the hundreds of thousands who are trying to incubate their own business on the company’s main platform or through Amazon Handmade or Amazon Launchpad. 

Starting on Monday, June 7, and lasting through Sunday, June 20, Amazon will offer a $10 credit to use on Prime Day to members who spend $10 on select small business products from local Black-owned, woman-owned, military family-owned, and other small businesses.

To make it easy for customers to support small businesses this Prime Day, Amazon has curated collections to connect customers with its small business partners at amazon.com/supportsmall.

As part of the Spend $10, Get $10 promotion, Amazon Prime Rewards Visa Card and Amazon Prime Store Card holders with an eligible Prime membership will earn 10% back in rewards on select small business purchases. 

Prime Day = more job opportunities

In order for Amazon to make good on fulfilling all the orders it anticipates it will get during Prime Day, it’s hiring 75,000 people for its fulfillment and transportation networks. To compete with its peers like Walmart and Costco, it’s also increasing its average starting pay. The company is now offering starting wages of over $17 per hour, plus health benefits and sign-on bonuses of up to $1,000 in many locations.

The locations with the most open roles include Arizona, California, Colorado, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, New Jersey, Pennsylvania, Tennessee, Washington, and Wisconsin.

It’s Prime Time! Amazon has announced the details for Prime Day 2021. The company is shining a bright light on the number of deals it will offer, and it al...

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Amazon will no longer screen prospective employees for marijuana use

Following the legalization of marijuana, Amazon has announced that it will no longer test job applicants for marijauana use. In a blog post on Tuesday, the e-commerce giant said it will now treat marijuana the same as alcohol. 

"In the past, like many employers, we've disqualified people from working at Amazon if they tested positive for marijuana use," the company said. "However, given where state laws are moving across the U.S., we've changed course."

The company added that it will continue to do “impairment checks” while workers are on the job and will test for all drugs and alcohol after any accidents or other incidents. Amazon said the only job candidates it will screen for marijuana use will be those applying for positions regulated by the Department of Transportation (DOT). That category includes delivery truck drivers and operators of heavy machinery. 

In the announcement, the company also said it is backing a federal marijuana legalization bill called the Marijuana Opportunity Reinvestment and Expungement Act (the MORE Act). 

"We hope other employers will join us, and that policymakers will act swiftly to pass this law," the company said.

‘Time off Task’ policy change

In addition to changing its stance on marijuana, Amazon said it’s also reexamining its “Time off Task” tool. Time Off Task monitors workers' productivity by keeping track of the time they spend on breaks. Critics have argued that the tool makes an already fast-paced work environment feel even more stressful. 

Dave Clark, CEO of Amazon's worldwide consumer division, claimed that the policy is “similar to policies that you’d find at many logistics and manufacturing facilities.” However, he said it can “easily be misunderstood.” 

“The primary goal of the Time off Task metric is to understand whether there are issues with the tools that people use to be productive, and only secondarily to identify under-performing employees,” he said. “Starting today, we're now averaging Time off Task over a longer period to ensure that there's more signal and less noise—reinforcing the original intent of the program, and focusing Time off Task conversations on how we can help.” 

The goal, Clark added, is to “re-focus the conversations on instances where there are likely true operational issues to resolve. We believe this change will help ensure the Time off Task policy is used in the way it was intended.”

The changes come as Amazon seeks to expand its workforce in an effort to keep up with consumer demand. Clark noted that former CEO Jeff Bezos shared the company’s vision of becoming “Earth’s Best Employer and Earth’s Safest Place to Work” last month. He said the two changes unveiled Tuesday will help the company move farther down the “path to achieving this long-term vision.” 

Following the legalization of marijuana, Amazon has announced that it will no longer test job applicants for marijauana use. In a blog post on Tuesday, the...

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Senator Klobuchar raises concerns over Amazon’s purchase of MGM

Sen. Amy Klobuchar (D-MN) was anything but elated on hearing the news of Amazon’s proposed purchase of MGM. She was so out of sorts that she called on the Justice Department to investigate the deal before it’s finally put to bed.

“This is a major acquisition that has the potential to impact millions of consumers,” Klobuchar said in a statement on Wednesday. “The Department of Justice must conduct a thorough investigation to ensure that this deal won’t risk harming competition.” 

While the Amazon/MGM deal seems good in theory because of all the added content that Amazon Prime Video members will now have access to, Klobuchar says the move will only give the company more power in another consumer category. 

Amazon reportedly has its eye on yet another prize that’s certain to get Klobuchar’s attention -- opening up brick-and-mortar pharmacies.

Lawmakers on both sides are wary of Amazon’s deal

Klobuchar is certainly in the right place to raise such a concern. She chairs the Senate Subcommittee on Competition Policy, Antitrust, and Consumer Rights -- the committee that has a responsibility to keep an eye on competition in digital markets.

Just ask Google or Apple how much power she wields. Under her supervision, the committee forced the two tech giants to appear before them for a hearing over app store antitrust practices. And while the Justice Department is pretty strong on its own, she’s proven that she’s not afraid to press the agency about its handling of Big Tech.

Klobuchar’s anxiety over Amazon’s newest in-road isn’t limited to Democrats. Two key Republicans -- Rep. Ken Buck (R-CO) and Sen. Josh Hawley (R-MO) --  also made it known that they feel Amazon should not be permitted to purchase MGM.

“This sale should not go through. Amazon is already a monopoly platform that owns e-commerce, shipping, groceries & the cloud. They shouldn’t be permitted to buy anything else. Period,” Hawley said in a tweet Wednesday. Buck tweeted back his support with a simple “Agreed.”

Sen. Amy Klobuchar (D-MN) was anything but elated on hearing the news of Amazon’s proposed purchase of MGM. She was so out of sorts that she called on the...

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Amazon reportedly considers setting up brick-and-mortar pharmacies

Reports are circulating that Amazon is seriously thinking about building out brick-and-mortar pharmacies in the U.S. The news -- first reported by Business Insider -- was met with silence at Amazon. 

A company spokesperson said the company doesn’t comment on rumors. However, they did say Amazon Pharmacy -- the company’s online Rx delivery service that was launched last November -- is focused on making at-home delivery pharmacy easier and more convenient for customers.

If Amazon goes the brick-and-mortar route, it seems like a logical step. Amazon Pharmacy was built on the back of the company’s acquisition of PillPack. At the time, Amazon promised that its new acquisition would remain separate from its main online business and was simply an outlet to cater to consumers who prefer pre-packaged doses of medications.

The stock market goes wild on the news

The news that Amazon might jump into other pharmacies' space spurred a price drop of the stocks of drugstore chain operators CVS Health, Rite Aid, and Walgreens.

All of these moves are speculative, but there’s usually a knee-jerk reaction whenever Amazon says it’s “considering” something. When word hit the street that the company was looking at buying Whole Foods in 2017, grocery store chain stock values went crazy for nearly a month as investors feared that the whole grocery experience was about to change forever.

“I would encourage investors to remember this: It will take decades for Amazon to roll out the thousands and thousands of stores that CVS and Walgreens have open, and try to replicate that model,” one Yahoo Finance analyst advised. “Just because Amazon opens five pharmacies outside rural locations trying to hawk medicine doesn’t mean they’re going to be the next CVS or Walgreens, or actually want to be the next CVS or Walgreens.”

Reports are circulating that Amazon is seriously thinking about building out brick-and-mortar pharmacies in the U.S. The news -- first reported by Business...

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DC attorney general files antitrust suit against Amazon

DC Attorney General Karl Racine has filed an antitrust suit against Amazon, accusing the company of limiting competition by placing restrictions on what third-party sellers can do outside of its marketplace. 

In the suit, Racine accused Amazon of abusing its market dominance and unlawfully stifling competition, leading to higher prices and fewer choices for consumers. 

“Amazon’s online retail sales platform benefits from, and is protected by, Amazon’s anticompetitive business practices,” the lawsuit stated. “Far from enabling consumers to obtain the best products at the lowest prices, Amazon instead causes prices across the entire online retail sales market to be artificially inflated, both for products sold on Amazon’s online retail sales platform and on its competitors’ online retail sales platforms.” 

Less innovation

The suit, which was filed in DC Superior Court, alleges that Amazon holds onto its market dominance by barring third-party sellers from offering products at lower prices on competing platforms. The suit claims that these “most favored nation” agreements have led to higher prices for consumers and less innovation in general. 

“Amazon’s policies have prevented competing platforms, including sellers’ own websites, from competing on price and gaining market share,” Racine said in a press call. “The loss of competition results in less innovation.”

The suit noted that there is a clause that prohibits independent sellers from “offering their products on a competing online retail sales platform, including the TPS’s own website, at a lower price or on better terms than the TPS offered the products on Amazon.”

Policing big tech 

Racine is calling on Amazon to stop engaging in this anticompetitive conduct by doing away with the strict rules that independent sellers must agree to.  

“As a direct and proximate cause of Amazon’s exclusionary scheme, District residents have been injured because they have been denied a competitive marketplace for online retail sales and paid higher prices for products than they would have paid absent Amazon’s anticompetitive acts,” the suit said. “District consumers are deprived of choosing from a full, competitive range of online retailers who may have offered lower prices.” 

Tech companies have faced a slew of antitrust lawsuits in recent years. At the end of 2020, 48 state attorneys general and the Federal Trade Commission (FTC) sued Facebook for allegedly buying up companies that it may have perceived as competitive threats. 

Not long after that suit was filed, Texas Attorney General Ken Paxton launched an antitrust suit against Google for allegedly abusing its market power in the online advertising space. 

DC Attorney General Karl Racine has filed an antitrust suit against Amazon, accusing the company of limiting competition by placing restrictions on what th...

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Amazon to shut down Prime Now app and website

Amazon announced Friday that it’s pulling the plug on its Prime Now app and website. The company’s standalone app and website will be gone by the end of this year. 

The platform was launched in 2014 as a service that provides two-hour delivery for essential goods and groceries. Amazon isn’t doing away with those features, but it is moving them to its primary app. 

“To make this experience even more seamless for customers, we are moving the experience from a separate Prime Now app onto the Amazon app and website so customers can shop all Amazon has to offer from one convenient location,” said Stephenie Landry, vice president of grocery at Amazon.

Consumers can select two-hour delivery on essentials and other goods through the Amazon app or website. Amazon said users will be able to add items until it confirms that it is preparing the order. Two-hour grocery delivery is also available through Amazon Fresh or Whole Foods, which are both on Amazon’s main app. 

Streamlining its grocery strategy

In recent years, Amazon has focused on expanding and streamlining its grocery offerings. In January, the tech giant announced that it was discontinuing its Prime Pantry service for the sake of simplicity. 

“We have decided to transfer Amazon Pantry selection to the main Amazon.com store so customers can get everyday household products faster, without an extra subscription or purchase requirement,” Amazon said at the time. 

Last year, the company also launched its own chain of Fresh grocery stores, separate from its Whole Foods stores. 

The company has been hinting at the end of the Prime Now app and website lately, directing consumers to the Amazon app and website via a pop-up in the app. 

Amazon announced Friday that it’s pulling the plug on its Prime Now app and website. The company’s standalone app and website will be gone by the end of th...

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Amazon to offer $1,000 signing bonuses at some locations in push to hire 75,000 workers

Amazon has announced that it’s recruiting 75,000 workers and that it will offer $1,000 signing bonuses in some locations. 

The company is looking to fill positions in its fulfillment and transportation segments. Some areas with large numbers of open positions include California, New Jersey, Pennsylvania, Washington, and Michigan. 

Most new roles will offer an average pay of $17 an hour. In addition to the $1,000 signing bonuses, Amazon said it will also provide an additional $100 to new employees who provide proof that they have been fully vaccinated against COVID-19. 

Worker mistreatment claims

Amazon saw demand grow exponentially during the COVID-19 pandemic and has worked to bring on significantly more workers since last March. Simultaneously, it’s faced numerous complaints about its treatment of fulfillment center workers. 

Employees and advocates have complained that the company imposes impossibly high quotas on workers, while others argued that the company’s health and safety practices during the pandemic have been insufficient. 

A large-scale unionization effort at one of its fulfillment centers recently failed, but founder and former CEO Jeff Bezos said the unionization drive clearly demonstrated that the company needed to do more for its employees. 

“While the voting results were lopsided and our direct relationship with employees is strong, it’s clear to me that we need a better vision for how we create value for employees — a vision for their success,” Bezos wrote in his last shareholder letter. 

“We don’t set unreasonable performance goals. We set achievable performance goals that take into account tenure and actual employee performance data. Performance is evaluated over a long period of time as we know that a variety of things can impact performance in any given week, day, or hour,” Bezos said. “If employees are on track to miss a performance target over a period of time, their manager talks with them and provides coaching.” 

Raising pay

Last month, Amazon announced that it would be raising wages for more than 500,000 hourly employees by between 50 cents and $3 an hour -- a total investment of more than $1 billion. 

Over the past year, the company has added more than 400,000 workers to help it meet consumer demand stemming from the COVID-19 pandemic. Its total number of employees is currently more than 1 million, and the company is looking to bring on tens of thousands more U.S. workers by early 2022. 

Amazon has announced that it’s recruiting 75,000 workers and that it will offer $1,000 signing bonuses in some locations. The company is looking to fil...

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Amazon can now deliver your groceries inside your garage

Amazon customers in 5,000 cities will be able to get groceries ordered from Whole Foods or Amazon Fresh delivered inside their garage. The new delivery option follows a successful trial of the service in a handful of major cities back in November. 

“Customers who tried Key In-Garage Grocery Delivery have loved the service, which is why we’re expanding it to everywhere Amazon offers grocery delivery,” Pete Gerstberger, Head of Key by Amazon, said in a statement. 

With the new garage delivery option, Amazon is striving to make grocery deliveries more convenient for consumers while also keeping the groceries from being stolen or left out in bad weather. 

How to use it

Customers will need a compatible smart or Wi-Fi-enabled garage door opener to use the new option. Prime members can pair their device to the Key by Amazon app, shop for Whole Foods or Amazon Fresh groceries online, and then select "key delivery" at checkout.

The Amazon driver that brings the groceries will use a handheld scanner to open the garage door, drop the groceries off inside, and close the door behind them. For security purposes, customers are notified about the delivery in real-time, and drivers are only allowed one-time access to open the garage door.

Amazon, which experienced a massive surge in demand during the COVID-19 pandemic, is currently looking to expand its grocery business. The company purchased Whole Foods in 2017 and has recently been opening up more Amazon Fresh locations that use its “Dash Cart” technology. 

Through expanding its delivery options, Amazon is hoping to boost the convenience factor and entice Prime members to do more of their grocery shopping through its services. Amazon has also taken steps to increase convenience for in-store shoppers. Earlier this month, the company announced plans to introduce a new way to pay with your palm in Whole Foods stores. 

Amazon customers in 5,000 cities will be able to get groceries ordered from Whole Foods or Amazon Fresh delivered inside their garage. The new delivery opt...

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Amazon to raise wages for half a million workers

Amazon has announced that it’s hiking the pay of more than 500,000 of its workers. In a blog post Wednesday, Amazon’s vice president of people experience and technology Darcie Henry said 500,000 workers will see their pay go up between 50 cents and $3 an hour. 

"This is on top of our already industry-leading starting wage of at least $15 an hour and the more than $2.5 billion that we invested last year in additional bonuses and incentives for front-line teams," Henry said.

The pay bump comes during a time of increased scrutiny over the company’s labor practices. Workers and activists have complained that Amazon imposes impossibly high productivity quotas on its employees. 

Attracting workers with higher pay

Amazon saw customer demand skyrocket during the pandemic. To keep up with demand, the company has had to bring on more workers. 

Amazon said it’s currently looking to recruit hundreds of thousands of frontline employees in the U.S. to fill roles in customer fulfillment, delivery, package sortation, and specialty fulfillment. The pay increase represents a total investment of more than $1 billion in its workers. 

Although Amazon will be raising pay for half a million of its workers, the e-commerce giant did not say it would officially raise its $15 minimum wage. Experts say pay bumps are becoming increasingly necessary given the current state of the labor market. 

"An increasing tightness in the labor market means its $15 minimum wage is decreasingly effective at recruitment and retention of qualified workers, and a substantial raise can help with that," Arindrajit Dube, an economics professor at the University of Massachusetts Amherst, told CNN Business. 

Amazon has announced that it’s hiking the pay of more than 500,000 of its workers. In a blog post Wednesday, Amazon’s vice president of people experience a...

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Amazon brings palm signature reading technology to Whole Foods

Amazon has announced that it’s bringing Amazon One -- a new contactless payment option that lets customers link their card to their palm print -- to a Whole Foods store in Seattle. The technology enables shoppers to pay for their items simply by hovering their palm over the reader device. 

In a blog post, Amazon said customers can sign up to use the technology at any Amazon One kiosk or device. Consumers can choose to enroll with just one palm signature or both. The company said enrollment takes less than a minute and paying using the tech takes just a second.  

Previously, the palm signature reading technology was only available in Amazon Go, Amazon Books, and other smaller Amazon stores. The company said it’s collected “great” customer feedback on Amazon One since its introduction. Customers have appreciated its touchless nature and how quickly they are able to pay for goods. 

Expanding the technology 

The new technology has been installed at a Whole Foods store at Madison Broadway in Seattle, but Amazon has plans to expand it to seven others in the Seattle area “over the coming months.” Eventually, the retailer plans to offer it to third-party retailers. 

“At Whole Foods Market, we’re always looking for new and innovative ways to improve the shopping experience for our customers,” Arun Rajan, senior vice president of technology and chief technology officer at Whole Foods Market, said in a statement. 

“Working closely with Amazon, we’ve brought benefits like Prime member discounts, online grocery delivery and pickup, and free returns to our customers, and we’re excited to add Amazon One as a payment option beginning today. We’re starting with an initial store at Madison Broadway in Seattle and look forward to hearing what customers think as we expand this option to additional stores over time.”

Amazon has announced that it’s bringing Amazon One -- a new contactless payment option that lets customers link their card to their palm print -- to a Whol...

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Consumers can now ask Alexa where to get a COVID-19 vaccine

Now that every adult in the U.S. is now eligible to get a COVID-19 vaccine, Amazon has given its digital assistant Alexa the ability to help people find out where they can get inoculated locally. 

Consumers can now ask, “Alexa, where can I get a COVID vaccine?” Users can also include their location in the question by saying, for example, “Alexa, where can I get a COVID vaccine in Seattle?” 

Users can then get in contact with the vaccination site by saying “Alexa, call the first one.” For users outside of the U.S., Alexa can be used to learn more about vaccine availability and eligibility and find a nearby testing location. 

“We will continue to evolve our experiences over time to provide customers with information that is important to them,” Amazon said on its website. The company added that consumers can find out more about its efforts to support the COVID-19 vaccine rollout by visiting its COVID-19 testing and vaccination blog.

Amazon isn’t the only major tech corporation striving to help get COVID-19 vaccinations into more arms. Facebook recently added new features to its Covid Information Center. The social media giant now offers a tool that shows users when and where they can get vaccinated, plus a link to make an appointment. 

Now that every adult in the U.S. is now eligible to get a COVID-19 vaccine, Amazon has given its digital assistant Alexa the ability to help people find ou...

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Amazon moves deeper into health care

Amazon has launched a new initiative that moves the online retailer deeper into health care services, with an emphasis on digital services.

The company has announced that it is expanding its Amazon Care service to employees nationwide soon and to employees of all companies in Washington state immediately. 

It’s a major expansion of digital health care services that saw huge growth over the last 12 months of the coronavirus (COVID-19) pandemic. The parts of the program going national are virtual consultations using the Amazon Care app as well as in-person office visits in some markets.

The service can also send health care professionals to the patient to provide blood work, additional primary health services, and prescription delivery.

Launched 18 months ago

Amazon launched Amazon Care 18 months ago, serving a limited number of employees and their families. Patients may connect with medical professionals via chat or video conference, eliminating the need for office visits that can take huge amounts of time from the workday.

“Amazon Care can dispatch a medical professional to a patient’s home for additional care, ranging from routine blood draws to listening to a patient’s lungs, and also offer prescription delivery right to a patient’s door,” the company said in a press release. 

The biggest change is in eligibility. Until this week Amazon Care has only served Amazon employees and their families in Washington state, where Amazon is based. 

Amazon is expanding the service to employees of other Washington-based companies immediately. This summer, the virtual service will be offered to all Amazon employees and other company employees, no matter where they are based.

Amazon Care’s in-person service will expand to Washington, D.C., Baltimore, and other cities later this year.

Slow expansion of services

The retailer has been edging toward health services for some time. In 2018, Amazon joined with JPMorgan Chase and Berkshire Hathaway to form a non-profit joint venture to manage and streamline their employee healthcare programs.

The CEOs of these giant companies -- Jeff Bezos of Amazon, Jamie Dimon of Chase, and Warren Buffet of Berkshire Hathaway -- said the new company would focus on technology solutions that will provide high-quality health benefits at a reasonable cost.

Amazon Care, meanwhile, is aimed at addressing a wide spectrum of patient needs through its primary care and urgent care offerings. Using the service, patients can access preventive care such as annual vaccinations, health screenings, and lifestyle advice. 

The service is also focused on wellness needs, with an emphasis on nutrition, pre-pregnancy planning, sexual health, smoking cessation, and other health-oriented services.

Amazon has launched a new initiative that moves the online retailer deeper into health care services, with an emphasis on digital services.The company...

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Biden signals support for Amazon warehouse workers’ movement to unionize

In a video posted over the weekend, President Joe Biden implied that he supports the Amazon warehouse workers’ union drive happening in Bessemer, Alabama. While he didn’t name Amazon specifically or explicitly direct workers to vote in favor of unionization, the president said in the video that he supports the effort taking place in Alabama. 

"Today and over the next few days and weeks, workers in Alabama and all across America are voting on whether to organize a union in their workplace," Biden said in a video shared to his Twitter page. "This is vitally important — a vitally important choice, as America grapples with the deadly pandemic, the economic crisis and the reckoning on race — what it reveals is the deep disparities that still exist in our country."

Biden said in the video that this month’s vote should not be met with any intimidation, coercion, threats, or “anti-union propaganda.” 

"It's not up to an employer" to decide any union election, Biden added in the video posted to Twitter. “I made it clear during my campaign that my policy would be to support unions organizing and the right to collectively bargain. I’m keeping that promise.”

Vote taking place

This month, more than 5,800 warehouse workers at the Bessemer, Alabama facility are voting on whether to join the Retail, Wholesale and Department Store Union (RWDSU). Mail-in voting started this week and will continue through the end of March. 

In a statement, the RWDSU thanked Biden for his support of the organizing drive. 

“As President Biden points out, the best way for working people to protect themselves and their families is by organizing into unions,” said RWDSU president Stuart Appelbaum in a statement. “And that is why so many working women and men are fighting for a union at the Amazon facility in Bessemer, Alabama.”

Amazon has said the workers organizing the union drive at the Alabama facility don’t represent the majority of its workers. The e-commerce giant has tried to convince workers that a union will only result in money being pulled from their paycheck with little benefit. 

“Amazon already offers what unions are requesting for employees: industry-leading pay, comprehensive benefits from the first day on the job, opportunities for career growth, all while working in a safe, modern and inclusive work environment,” said Amazon spokesperson Rachael Lighty. “At Amazon, these benefits and opportunities come with the job, as does the ability to communicate directly with the leadership of the company.”

In a video posted over the weekend, President Joe Biden implied that he supports the Amazon warehouse workers’ union drive happening in Bessemer, Alabama....

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Amazon sues New York Attorney General over investigation into fired employee and potential workplace safety regulations

Amazon has filed a lawsuit against New York Attorney General Letitia James in what may be an attempt to preemptively block James from regulating its workplace safety response during the COVID-19 pandemic. 

At the start of the pandemic, the e-commerce giant faced scrutiny after a group of New York workers led by Chris Smalls began protesting the conditions at Amazon’s Staten Island warehouse. Those protesting said Amazon wasn’t willing to close the facility for cleaning after a worker tested positive for COVID-19. Later in the year, Amazon terminated Smalls for allegedly violating pandemic safety protocols.

The protest and subsequent firing of Smalls prompted an investigation by James’ office. Sources have told CNBC that James’ investigators have interviewed Amazon workers around New York with a focus on claims of retaliation against employees who spoke out about working conditions during the pandemic. 

Amazon refutes claim of unsafe conditions

On Friday, the company sued James, claiming that she doesn’t have the legal authority to regulate workplace safety issues and claims of retaliation against employees. Amazon has argued that James’ office is making demands that “have no connection to health and safety and have no factual or legal basis.” 

Amazon also argued that the protocols it’s implemented to keep employees safe during the pandemic have been more than sufficient. The company said its COVID-19 safety practices “far exceeded” what was required by the state of New York and that an unannounced inspection of the Staten Island facility on March 30 showed no problem areas.  

“The Sheriff’s lieutenant who led the inspection concluded that complaints about [the Staten Island facility] were ‘completely baseless’ and that ‘there were absolutely no areas of concern,'” the suit said.

“Sad attempt”

In a statement, James said Amazon’s lawsuit was “nothing more than a sad attempt to distract from the facts and shirk accountability for its failures to protect hardworking employees from a deadly virus.”

“Let me be clear: We will not be intimidated by anyone, especially corporate bullies that put profits over the health and safety of working people,” she said. “We remain undeterred in our efforts to protect workers from exploitation and will continue to review all of our legal options.”

Amazon has filed a lawsuit against New York Attorney General Letitia James in what may be an attempt to preemptively block James from regulating its workpl...

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Amazon agrees to settle FTC claim that it shorted drivers on tips

Amazon has agreed to pay $61.7 million to settle claims that it withheld customer tips from its Flex delivery drivers -- independent contractors who use their personal vehicles to make deliveries through the Prime Now and AmazonFresh programs.

The Federal Trade Commission (FTC) alleges that, in 2016, Amazon “intentionally failed” to inform drivers that it would shift from paying them the agreed-upon rate of $18 to $25 per hour plus tips to paying drivers a lower hourly rate. 

The FTC said Amazon promised Flex drivers and customers that these workers would receive 100 percent of the tips they were given. However, the agency claims the company instead used customers’ tips to make up the difference between the advertised rate and the new hourly rate. 

“Rather than passing along 100% of customers’ tips to drivers, as it had promised to do, Amazon used the money itself,” said Daniel Kaufman, acting director of the FTC’s Bureau of Consumer Protection, in a statement. “Our action today returns to drivers the tens of millions of dollars in tips that Amazon misappropriated, and requires Amazon to get drivers’ permission before changing its treatment of tips in the future.”

Amazon disagrees with claim

Amazon said it’s “pleased” to resolve the matter, but it added that it disagreed with the FTC’s claim that its pay model was unclear. 

“While we disagree that the historical way we reported pay to drivers was unclear, we added additional clarity in 2019 and are pleased to put this matter behind us,” an Amazon spokesperson told CNBC. “Amazon Flex delivery partners play an important role in serving customers every day, which is why they earn among the best in the industry at over $25 per hour on average.”

The settlement requires Amazon to pay $61,710,583, which the FTC will use to compensate Flex drivers. Amazon will also be barred from misrepresenting any driver’s “likely income or rate or pay, how much of their tips will be paid to them, as well as whether the amount paid by a customer is a tip,” the FTC said. 

Amazon will also be required to obtain a driver’s informed consent before making any changes to how their tips will be used as compensation. 

Amazon has agreed to pay $61.7 million to settle claims that it withheld customer tips from its Flex delivery drivers -- independent contractors who use th...

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Jeff Bezos to step down as CEO of Amazon

After a record fourth quarter -- a record year, really -- Amazon’s Jeff Bezos is stepping down as CEO of the company he founded as an online book store 27 years ago. He won’t be going far, however, since he will stay on as executive chairman of the company. Andy Jassy, head of Amazon’s cloud services subsidiary AWS, will assume the job of CEO later this year.

Bezos announced his new role late Tuesday in an email to employees. He explained that he will focus his attention in the future on innovations in both Amazon products and services.

“Invention is the root of our success,” Bezos wrote. “We’ve done crazy things together, and then made them normal. We pioneered customer reviews, 1-Click, personalized recommendations, Prime’s insanely-fast shipping, Just Walk Out shopping, the Climate Pledge, Kindle, Alexa, marketplace, infrastructure cloud computing, Career Choice, and much more.”

A mark of success, he said, is innovations becoming normal, with consumers taking them for granted. When that happens, he said an innovator should take it as a compliment.

Today, Amazon is the largest online retailer in the U.S. and has gained dominant positions in other industries as well. In addition to its leading role in providing cloud services through AWS, Amazon produces movies and TV series for its Prime video service.

It has moved into the supermarket space with its acquisition of Whole Foods. It has also started its own delivery service to go head-to-head with Fed Ex and UPS. It currently employs well over 1 million people worldwide.

Record fourth quarter

The Bezos announcement overshadowed Tuesday’s release of Amazon’s financial results for the fourth quarter of 2020, which set records. The company produced record revenue of more than $125 billion as it continued to benefit from the surge in online shopping during the pandemic.

The company reported a profit of more than $14 a share, more than twice what Wall Street analysts had forecast. That was also a record.

Amazon’s rapid growth has attracted the attention of government regulators. The U.S. Justice Department, Federal Trade Commission, and international regulators have opened investigations to determine whether Amazon engages in anticompetitive behavior.

An October report from the House Judiciary Committee’s Antitrust Subcommittee concluded that Amazon exerts “monopoly power,” and regulators recommended a legislative remedy. At the time, Amazon said it welcomed the scrutiny.

After a record fourth quarter -- a record year, really -- Amazon’s Jeff Bezos is stepping down as CEO of the company he founded as an online book store 27...

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Amazon offers to assist with COVID-19 vaccine rollout

In a letter to President Biden, Amazon offered to help with the COVID-19 vaccine distribution rollout. 

The newly installed president has pledged to vaccinate 100 million Americans in his first 100 days in office, and Amazon said it "stands ready to assist" in that effort. The e-commerce giant’s Consumer CEO, Dave Clark, also urged the president to consider prioritizing its 800,000 U.S. workers during the distribution timeline. 

Many Amazon workers are essential and have worked throughout the pandemic delivering goods to Americans while risking their health. Clark pushed for Amazon employees to be able to receive COVID-19 vaccinations “at the earliest appropriate time. “ 

He added that Amazon has an agreement in place with a licensed third-party occupational health care provider to administer vaccines to employees at its facilities.

"Our scale allows us to make a meaningful impact immediately in the fight against COVID-19, and we stand ready to assist you in this effort," wrote Clark. "The essential employees working at Amazon fulfillment centers, AWS data centers, and Whole Foods Market stores across the country who cannot work from home should receive the COVID-19 vaccine at the earliest appropriate time.”

Clark also said Amazon is "prepared to leverage our operations, information technology, and communications capabilities and expertise to assist your administration's vaccination efforts.” 

In a letter to President Biden, Amazon offered to help with the COVID-19 vaccine distribution rollout. The newly installed president has pledged to vac...

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Amazon discontinues Prime Pantry

As part of its effort to streamline its grocery delivery offerings, Amazon has announced that it’s discontinuing Prime Pantry. 

Prime Pantry was Amazon’s first grocery delivery offering. When it first launched in 2014, customers could use the service to get a box of up to 45 pounds worth of household items and non-perishable goods delivered for a $6 delivery fee. Amazon later began offering Pantry to subscribers willing to pay $5 per month (on top of regular Prime fees) for unlimited deliveries. 

On Wednesday, the company announced that it’s shutting down the service as part of an effort to consolidate its grocery delivery offerings. 

“As part of our commitment to delivering the best possible customer experience, we have decided to transfer Amazon Pantry selection to the main Amazon.com store so customers can get everyday household products faster, without an extra subscription or purchase requirement,” an Amazon spokesperson said in a statement. 

Amazon ramps up grocery delivery

The spokesperson told Bloomberg that the products previously available through Pantry have been integrated into its main retail site. The customers who were paying $5 a month for Pantry were notified last month about the impending service shutdown. 

Amazon has ramped up its grocery delivery offerings significantly over the past few years. In 2017, the company purchased Whole Foods and made it possible for Amazon Prime members to get groceries delivered from the store in as little as an hour. 

The company also still offers Fresh, a free service that allows customers to get fresh food delivered in two hours or less. 

As part of its effort to streamline its grocery delivery offerings, Amazon has announced that it’s discontinuing Prime Pantry. Prime Pantry was Amazon’...

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Amazon buys 11 aircraft to expand the efficiency of its delivery service

If you’ve got a spare Boeing 767 sitting around, Amazon may be willing to take it off your hands. The online retail giant announced that it bought 11 Boeing 767-300 aircraft from Delta Air Lines and WestJet -- carriers that had to ground some planes due to COVID-19 -- to expand its fleet and advance its delivery to customers. 

“Our goal is to continue delivering for customers across the U.S. in the way that they expect from Amazon, and purchasing our own aircraft is a natural next step toward that goal,” said Sarah Rhoads, Vice President of Amazon Global Air. “Having a mix of both leased and owned aircraft in our growing fleet allows us to better manage our operations, which in turn helps us to keep pace in meeting our customer promises.”

Rhoads said the newly acquired planes are being retrofitted for cargo and should be back in the air in the next 12-24 months.

Longer distances quicker

The company says that Amazon Air is an important delivery component because it allows it to transport items across longer distances in shorter time frames. That alone would be a welcome relief to Amazon Prime members who have experienced delays in getting their packages because of slowdowns caused by the pandemic. 

Since its 2016 launch, Amazon Air has methodically added regional air hubs to, presumably, end its reliance on third-party services like FedEx and UPS. Last year, Amazon launched its first-ever air hub at Leipzig/Halle Airport in Germany and new regional air operations centers in Lakeland, New York City, San Francisco, Chicago, Richmond, San Juan PR, Maui, Los Angeles, and New Orleans. 

If you’ve got a spare Boeing 767 sitting around, Amazon may be willing to take it off your hands. The online retail giant announced that it bought 11 Boein...

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Amazon warehouse workers in Alabama to vote on whether to join a union

Amazon warehouse workers in Alabama will be allowed to vote soon on whether to unionize. If workers at the facility vote to form a union, it would be the first one at any of the company’s warehouses in the U.S. 

The National Labor Relations Board recently ruled that workers at the Bessemer, Alabama Amazon warehouse could move forward with their intent to hold an election that could unionize around 1,500 full and part-time warehouse workers.

“We are administratively satisfied that the [union] has a sufficient showing of interest to move forward,” Terry D. Combs, assistant to the regional director of the NLRB’s Atlanta region.

The NLRB is set to hold a hearing on Friday to determine how and when to hold the unionization vote. 

Amazon pushing back

Amazon previously expressed opposition to unionization efforts, and it has largely been successful in other cases. In a statement about the current effort, the company said those who petitioned to hold the vote didn’t represent "the majority of our employees' views.” It also touted its competitive wages and benefits.

“On top of Amazon’s industry-leading minimum $15 per hour wage, the company offers full-time employees comprehensive benefits including full medical, vision, and dental insurance as well as a 401(k) with 50 percent match starting on day one,” the company said. 

“Amazon prioritizes the safety and health of its employees and has invested millions of dollars to provide a safe workplace. The company also offers up to 20 weeks of maternal and parental paid leave and innovative benefits such as Leave Share and Ramp Back, which give new parents flexibility to support their growing families.”

Workers cite problematic conditions

The last time Amazon workers were close to joining a union happened in 2014, when a small group of workers voted 21 to 6 against having the International Association of Machinists and Aerospace Workers represent them.

The Alabama workers have said the company’s safety measures are insufficient and workers are often saddled with work quotas that are difficult to meet. 

"Nineteen workers have died at Amazon facilities. We face outrageous work quotas that have left many with illnesses and lifetime injuries," the group says. "With a union contract, we can form a worker safety committee, and negotiate the highest safety standards and protocols for our workplace."

Amazon warehouse workers in Alabama will be allowed to vote soon on whether to unionize. If workers at the facility vote to form a union, it would be the f...

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Amazon sellers fined for price gouging hand sanitizer during the pandemic

A trio of Amazon sellers have been hit with a fine from New York Attorney General Letitia James for price gouging hand sanitizer during the early months of the COVID-19 pandemic. 

On Tuesday, James’ office said three third-party sellers -- Mobile Rush, EMC Group, and Northwest-Lux -- sold upwards of 1,000 units of hand sanitizer on Amazon’s marketplace “at prices that grossly exceeded the price at which the same or similar products were readily obtainable” elsewhere.

During February and March, Northwest-Lux was charging Amazon customers $79.99 to $129.99 for 2-liter bottles of Purell. Mobile Rush was charging $19.99 to $29.99 for single, 8-ounce bottles of Germ-X hand sanitizer. EMC was charging consumers $35.98 to $52.99 for 8-packs of 1-ounce Purell bottles. 

James said she has stopped the merchants from selling hand sanitizer at expensive rates. She also said she will reimburse New Yorkers that bought the high-priced hand sanitizer.

Consumer reimbursement ordered

The sellers have been ordered to pay a fine of $52,000 to the state of New York. Defrauded consumers will collectively be reimbursed almost $23,000. 

“Price gouging on necessary consumer supplies during an unprecedented public health emergency is absolutely unconscionable and will not be tolerated,” said Attorney General James in a press release. 

“Instead of ensuring individuals could protect themselves from the coronavirus, these businesses operated with dirty hands by charging exorbitant prices on hand sanitizer and other cleansing products. My office will continue to clean up this unlawful practice by using all of the tools at our disposal to prevent price gouging during this pandemic.”

Consumers who purchased overpriced hand sanitizer products from any of the three sellers don’t need to do anything to receive restitution. James said the companies are required to automatically issue partial refunds to the credit card, debit card, or bank account that consumers used to make their original purchases. 

A trio of Amazon sellers have been hit with a fine from New York Attorney General Letitia James for price gouging hand sanitizer during the early months of...

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Amazon CEO announces first beneficiaries of Earth Fund

Amazon CEO Jeff Bezos has announced the first recipients of his “Earth Fund,” a $10 billion fund established earlier this year to help address the climate crisis. 

In his announcement of the fund back in February, Bezo said grants from it would go to scientists, activists, and other environmental advocacy groups that have set out to combat climate change. The Amazon executive said the goal of the fund is to financially support individuals and groups that are seeking to “preserve and protect the natural world.”

On Monday, Bezos named the first 16 beneficiaries of the fund. Grants will be going out to the following groups: The Climate and Clean Energy Equity Fund, ClimateWorks Foundation, Dream Corps Green For All, Eden Reforestation Projects, Energy Foundation, Environmental Defense Fund, The Hive Fund for Climate and Gender Justice, Natural Resources Defense Council, The Nature Conservancy, NDN Collective, Rocky Mountain Institute, Salk Institute for Biological Studies, The Solutions Project, Union of Concerned Scientists, World Resources Institute, and World Wildlife Fund.

These initial recipients will get a collective $791 million. The amount allocated to each organization varies, but it ranges from between $5 million to $100 million. 

Taking action

In an Instagram post, Bezos said the first round of grants was “just the beginning” of his multi-billion dollar commitment to fighting climate change. 

“I’ve spent the past several months learning from a group of incredibly smart people who’ve made it their life’s work to fight climate change and its impact on communities around the world,” Bezos said. “I’m inspired by what they’re doing, and excited to help them scale.” 

“We can all protect Earth’s future by taking bold action now,” he added.

The Nature Conservancy said it will be putting some of its grant money towards supporting programs that benefit temperate rainforests.

“These vast forests are globally critical for carbon capture, and our conservation strategy prioritizes Indigenous and local communities,” said Eric Delvin, a program director for The Nature Conservancy. “In direct collaboration with Indigenous peoples across the rainforest’s diverse regions, we support sovereign authority and supporting sustainable economies.”

Amazon CEO Jeff Bezos has announced the first recipients of his “Earth Fund,” a $10 billion fund established earlier this year to help address the climate...

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Amazon launches Amazon Pharmacy

In one of its most ambitious expansions to date, Amazon has launched an online pharmacy that allows consumers to order prescription medication at the same place they order household products and groceries and have them delivered to their homes.

Amazon Pharmacy, accessible through Amazon’s website and app, will allow customers in most of the U.S. to have prescription medication delivered to their homes. Prime members will get free delivery.

At the same time, the online retailer is launching a prescription discount program for Prime members who don’t have prescription drug coverage. The benefit applies not only at Amazon Pharmacy but also at 50,000 other participating drug stores in the U.S.

Amazon says the two services together make it easier for customers to shop around for the best prices and to conveniently order medications for home delivery.

Builds on Amazon’s PillPack acquisition

Amazon’s move into health and medicine doesn’t exactly come as a surprise since it’s been inching in that direction for years. In 2018, it acquired PillPack, a mail-order prescription service. Analysts say Amazon Pharmacy is using much of the PillPack infrastructure and experience to build out its new online pharmacy business.

“As more and more people look to complete everyday errands from home, pharmacy is an important and needed addition to the Amazon online store,” said Doug Herrington, senior vice president of North American Consumer at Amazon. “PillPack has provided exceptional pharmacy service for individuals with chronic health conditions for over six years. Now, we’re expanding our pharmacy offering to Amazon.com, which will help more customers save time, save money, simplify their lives, and feel healthier.”

Amazon says the Amazon Prime prescription savings benefit will cut the price of generic medication by up to 80 percent and reduce brand name medication prices by up to 40 percent. The company explains how it works here.

Integrated into the site and app

Amazon Pharmacy is fully integrated into the Amazon site and app. After clicking on “Amazon Pharmacy,” consumers enter the state in which they live and then complete a three-step registration process that ends with the placing of an order.

To start, five states --  Hawaii, Illinois, Kentucky, Louisiana, and Minnesota -- are not served by the new service, although Amazon said it expects to serve consumers in those states in the future. In cases where medication is needed in the immediate future, Amazon recommends using a local pharmacy. 

T.J. Parker, founder of PillPack and Amazon’s vice president in charge of Amazon Pharmacy, says one of the goals of the new service is to take a complex business and make it simple for the consumer.

“We work hard behind the scenes to handle complications seamlessly so anyone who needs a prescription can understand their options, place their order for the lowest available price, and have their medication delivered quickly,” he said.

In one of its most ambitious expansions to date, Amazon has launched an online pharmacy that allows consumers to order prescription medication at the same...

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EU charges Amazon with antitrust violations over use of Marketplace data

Bad news landed on the doorstep at Amazon’s headquarters early Tuesday. The European Commission has informed the online retailer that it feels the company has breached European Union (EU) antitrust rules by “distorting competition in online retail markets.” 

The Commission’s biggest problem with Amazon is that it supposedly gleans non-public business data about independent sellers on its marketplace and uses that information to the benefit of its own retail business, which directly competes with those third-party sellers. 

The value of that information could easily catapult Amazon’s own version of a product to the front of the line. The Commission said that Amazon’s insider information on third-party sellers included the number of ordered and shipped units of products, the sellers' revenues on the marketplace, the number of visits to sellers' offers, shipping data, data related to sellers' past performance, and other consumer claims on products.

“We must ensure that dual role platforms with market power, such as Amazon, do not distort competition. Data on the activity of third-party sellers should not be used to the benefit of Amazon when it acts as a competitor to these sellers,” said Margrethe Vestager, the executive vice president in charge of competition policy.

The almighty “Buy Box”

The Commission didn’t let Amazon off the hook with just one indiscretion. It also opened a second antitrust investigation into the possible partisan treatment of Amazon's own retail offers and those of marketplace sellers that use Amazon's logistics and delivery services.

In particular, the Commission will take a deep look into the criteria that Amazon sets to select who’s included in its “Buy Box.” The Buy Box is the white box on the right side of an Amazon product’s detail page where customers can click and add items to their cart.

The rub for the Commission is that only businesses with exceptional seller metrics get a chance to be included in the Buy Box -- and guess what decides who qualifies as “exceptional?” Amazon’s own algorithms.

Eyal Lanxner at BigBusiness said that 82 percent of Amazon sales go through the Buy Box, and the percentage is even higher for mobile purchases. Lanxner says that in mobile, the Buy Box takes on heightened importance because, unlike on a desktop or laptop, the mobile site features the Buy Box directly under the product image.

“If you’re that one lucky seller who gets the ‘Buy Box,’ you make all the sales,” says Christo Wilson, lead researcher of a Northeastern University study of Amazon's algorithmic pricing practices.

“This is very much a winner-take-all system. If you’re that one lucky seller who gets the ‘buy box,’ you make all the sales. So if you want to be competitive for the top-selling products, you pretty much have no choice: You have to be an algorithmic seller.”

The Commission and Amazon’s end game

The two sides now enter the fray hoping for a judgment in their favor. The Commission is going to be leaning heavily on an EU law that prohibits the abuse of a dominant market position. And in the other corner, Amazon will be battling to prove that it plays fair and square with third-party vendors.

“The conditions of competition on the Amazon platform must also be fair. Its rules should not artificially favour Amazon's own retail offers or advantage the offers of retailers using Amazon's logistics and delivery services,” Vestager said.

“With e-commerce booming, and Amazon being the leading e-commerce platform, a fair and undistorted access to consumers online is important for all sellers.”

Bad news landed on the doorstep at Amazon’s headquarters early Tuesday. The European Commission has informed the online retailer that it feels the company...

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Amazon launches points-based rewards program for Flex drivers

Amazon has launched a new rewards program for its Flex drivers -- independent contractors who make Amazon and Whole Foods deliveries with their own cars and cover their own expenses. 

On its website, the company has added a section called Amazon Flex Rewards. Amazon said the program gives drivers a chance to earn perks through the accrual of points. 

Perks include access to a Flex Debit Card and the ability to reserve preferred delivery shifts. Flex drivers can earn different perks depending on how much work they do for Amazon and how well they do it. 

“Amazon Flex Rewards is a program exclusively for Amazon Flex delivery partners to thank you for all the work you do,” the website states. “With Amazon Flex Rewards, you can earn cash back with the Amazon Flex Debit Card, enjoy Preferred Scheduling and access thousands of discounts as well as tools to navigate things like insurance and taxes.”

More points, different perks

The rewards program gives drivers the opportunity to earn points for each completed delivery. Additional points may be earned based on metrics like on-time delivery rates and overall standing in the app. 

CNBC points out that it can be difficult for Flex drivers to find work. Drivers usually only have a few seconds to “accept” a shift before someone else claims it. The rewards program has a perk to help alleviate some of the pressure to act fast.

Drivers who have earned 650 points can reserve shifts aligned with their preferences, such as their preferred delivery station and time of the day. They will have up to 30 minutes to accept a reserved shift. 

Amazon says it will reset drivers’ points after each three-month earnings period, but drivers will still have access to the perks they earned from the previous period. 

The company told CNBC that it’s in the early stages of launching the program. Eventually, all Flex drivers in the U.S. will have access to it. 

Amazon has launched a new rewards program for its Flex drivers -- independent contractors who make Amazon and Whole Foods deliveries with their own cars an...

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Amazon launches new data collection program to gain insight into consumer spending habits

Heads up, personal data protectors! Amazon is inviting its customers to take part in a “shopper panel” -- a program where they can earn rewards simply by taking part in surveys and by sharing receipts on purchases they've made outside of Amazon’s platform. 

In other words, Amazon wants to dive deeper into how you’re shopping, where you’re shopping, and the kinds of things you’re shopping for. 

The Amazon Shopper Panel is purely an opt-in, invitation-only program. It’s up to the consumer to decide if they want to share their personal shopping data. 

How it works

According to its website, the Shopper Panel plays out like this:

Rewards: To earn rewards, participants need to upload 10 eligible receipts per month via the Amazon Shopper Panel app, either by taking photos of paper receipts or by forwarding email receipts to the panel. Amazon says the participants who do will earn $10 towards their choice of either an Amazon available funds balance or as a donation to a specific charity. Customers will continue to earn rewards each month they participate and every survey they complete.

To get the hang of things, according to MobileMarketer, Amazon will use “machine learning” to process the receipts, overseen by human reviewers for "a small sample of submissions" to help train the system.

Surveys: The surveys are supposedly your standard fare stuff like opinions on brands and products. The number of surveys and earnings per survey will change month to month. 

How Amazon will use the data

Before anyone signs up for the program, they should know exactly how Amazon intends to use what it tracks. According to the company, its uses “may” include the following:

Advertising measurement: “We may use your purchase information to measure the effectiveness of advertising campaigns to help advertisers understand the relationship between ads and product purchases at an aggregate level. We will never share any personal information collected via the Amazon Shopper Panel with third parties.”

Inform models used for advertising: “We may use the information you provide to help us build models about which groups of customers are likely to be interested in certain products.”

Research: “We may use survey responses to help brands get feedback on new or existing products and help advertisers understand how customers respond to ads. We will never share any of your individual survey responses with third parties.”

Product and content selection: “We may use your purchase information and survey responses to improve the product selection on Amazon.com and affiliate stores such as Whole Foods Market and to improve the content offered through Amazon services such as Prime Video.”

Privacy issues?

Of course, given its record and past data breaches, the big question is how much will Amazon glean from following its customers’ purchases?

“Participation in the Amazon Shopper Panel is voluntary and panelists can stop using the app, sharing receipts, or answering survey questions at any time,” the company said. “Amazon only receives information that panelists explicitly choose to share via the Shopper Panel, such as the information extracted from any uploaded receipts (including product or retailer names) or survey responses.”

Amazon says it will delete any sensitive information -- using as an example, prescription information from drug store receipts -- and, according to MobileMarketer’s research, all information will be deleted after one year. 

Panelists also have the option to delete previously uploaded receipts at any time. 

“Amazon securely stores panelists’ personal information and handles it in accordance with Amazon’s Privacy Notice,” the company said.

Heads up, personal data protectors! Amazon is inviting its customers to take part in a “shopper panel” -- a program where they can earn rewards simply by t...

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Amazon expands Whole Foods one-hour pickup to all stores

Amazon has expanded its one-hour pickup to all 487 Whole Foods Market stores in the U.S. The service is free for Amazon Prime members who submit orders of $35 or more.

The company says there’s little doubt that the coronavirus (COVID-19) pandemic has increased the popularity of online grocery ordering and curbside pickup. Company executives say they expect this mode of shopping to become a permanent solution for many customers.

“In fact, more than 40 percent of Whole Foods Market pickup orders each month are from customers trying the service for the first time, the company wrote on its blog. “And, according to recent data from Global Data Research, almost 68 percent of consumers say they will continue to use curbside pickup even when the pandemic has subsided.”

Here’s how it works

Prime members can submit an order using the Amazon app or by visiting www.amazon.com, clicking the Whole Foods Market tab, selecting a pickup store, and selecting items.

When they’re ready to checkout, they can select a one-hour pickup window that works for them and place their order. 

When they’re ready to pick up their order, they check-in using the Amazon app to let store employees know they’re on their way. Amazon says the majority of customers who check-in using the Amazon App before arriving at the store wait just one minute to receive their orders after arriving. 

Becoming an industry norm

Curbside grocery pickup is fast becoming an industry norm. In June, Target announced an expansion of its pickup service, adding fresh and frozen grocery items that can be picked up at over 400 target stores.

The new additions include 750 items across produce, dairy, bakery, meat, and frozen products -- items like milk, bread, eggs, and ice cream, along with previously available staples.

Walmart also offers curbside grocery pickup, allowing customers to shop online and select the time they want to pick up their items. 

Amazon has expanded its one-hour pickup to all 487 Whole Foods Market stores in the U.S. The service is free for Amazon Prime members who submit orders of...

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Amazon kicks off ‘Holiday Dash’ online sales event

Fresh on the heels of the end of its annual Prime Day sale, Amazon has launched its Holiday Dash sales event. On Friday, Amazon touted the sale as a way for consumers to “beat the holiday hustle” this year. 

Amazon will drop new deals every day between now and Black Friday. The deals will go live at 3 a.m. ET and will be good for 24 hours. 

Shoppers can get deals on items in a range of categories, including toys, fashion, electronics and home goods. Amazon will also offer discounts on services including Amazon Music, Audible Kindle, and Prime Video.

The e-commerce giant has also extended its returns window. Most items shipped now through December 31 can be returned through January 31, 2021.

Early start to holiday shopping season

Due to the COVID-19 pandemic, many brick-and-mortar retailers are giving consumers an early start by offering online deals earlier in the season. Black Friday and Cyber Monday deals are expected to be mainly offered online since crowds are still best avoided amid the pandemic.

Walmart said in September that it would start offering Black Friday sales earlier on a wider variety of merchandise. Target also announced early holiday deals and said customers can expect to find nearly one million more deals than last year. 

A survey conducted recently by analysts at RetailMeNot.com showed that 41 percent of consumers plan to start shopping in October. Some respondents said they hope to do all of their shopping this month. 

Fresh on the heels of the end of its annual Prime Day sale, Amazon has launched its Holiday Dash sales event. On Friday, Amazon touted the sale as a way fo...

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Amazon’s third-party sellers enjoyed record-high sales this Prime Day

Amazon said its Prime Day sales event led to its third-party sellers earning more than $3.5 billion this year. The company said that figure represents an increase of 60 percent compared to last year.  

“This Prime Day delivered the two biggest days ever for third-party sellers, nearly all of which are small and medium-sized businesses,” the company said in a release published Thursday. “Sellers saw record-breaking sales, surpassing $3.5 billion in total across 19 countries.” 

Third-party sellers’ Prime Day earnings have grown at a level that even Amazon’s own retail business hasn’t seen, the retailer said. 

Third-party seller success

Amazon said third-party sellers are an important part of its operation and that it’s committed to fostering the success of small and medium-sized businesses. 

"Amazon is on track to invest $18 billion this year to help small and medium-sized businesses succeed in its store, and designed this Prime Day to support small businesses even more—including funding a promotion that helped drive over $900 million in sales for small businesses in the two weeks leading up to Prime Day," the company said.

Amazon has more than 2.3 million small and medium-size businesses selling products on its marketplace. Products sold by these businesses account for around 60 percent of Amazon sales, according to the company.

Last year, third-party merchants made more than $2 billion in sales during Prime Day. 

Antitrust scrutiny

Amazon’s framing of Prime Day 2020 as a successful event for third-party sellers comes amid scrutiny over its treatment of those same merchants. Amazon was recently accused of releasing products through its private-label brand that are nearly identical to some sold by third-party sellers. 

Lawmakers concluded that Amazon uses third-party seller data to find out which items are popular, which raises concerns over how it uses its power to stifle competition.

“Amazon’s pattern of exploiting sellers, enabled by its market dominance, raises serious competition concerns,” the U.S. House Judiciary Committee antitrust subcommittee said in a report released earlier this month.

Amazon said its Prime Day sales event led to its third-party sellers earning more than $3.5 billion this year. The company said that figure represents an i...

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Amazon to use eco-friendly shipping boxes that come with augmented reality experience

Consumers who take advantage of Amazon’s Prime Day sales this year can expect to find slightly different looking packages on their doorstep. 

Between now and Halloween, Amazon will be shipping out packages with a new eco-friendly design and a picture of a large white pumpkin on the side. Drawing on the pumpkin and scanning the QR code will initiate an augmented reality experience on an accompanying app. 

After pulling up Amazon’s free AR app, “Amazon Augmented Reality,” consumers can scan the QR code near the pumpkin they customized. Doing so will activate an “interactive, shareable, augmented reality experience,” Amazon said. 

The new boxes are meant to draw attention to the company’s eco-friendly initiatives. 

More sustainable packaging

Aware of the impact its cardboard boxes have on the environment, Amazon has established an 85-person team that focuses on improving package design with the aim of reducing its environmental impact. 

The boxes are made using less material as part of Amazon’s “Less Packaging, More Smiles” campaign. The addition of the white pumpkin is meant to give consumers a fun experience before they recycle the box. 

"The new experience is a low-cost way for customers to celebrate and a fun way to reuse boxes before dropping them in the recycling bin," Amazon said in a statement. 

Amazon’s new AR app is currently available as a free download on iOS and Android.

Consumers who take advantage of Amazon’s Prime Day sales this year can expect to find slightly different looking packages on their doorstep. Between no...

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Amazon says almost 20,000 of its workers have contracted COVID-19

In a blog post on Friday, Amazon disclosed that nearly 20,000 of its U.S. workers have tested positive or been presumed positive for COVID-19. However, the company said its analysis suggested that the rate of infection among its 1.4 million workers was 42 percent lower than the “expected number” when compared to rates among the general population during the same period. 

Amazon, which saw its business increase significantly at the onset of the pandemic, has maintained that its fulfillment center and Whole Foods employees are safe under its enhanced COVID-19 health and safety measures. 

Despite its assurances, the company has faced criticism for keeping its warehouses open and not sharing data with the public and its workers about the number of confirmed COVID-19 cases at its warehouses. 

Athena, a group of activists pushing for greater regulatory oversight of Amazon, said “Amazon is, in no uncertain terms, a threat to public health.” Athena argues that Amazon allowed the virus to “spread like wildfire” in its facilities and needs to be investigated by public health officials. 

Sharing case rates

Amazon said it hoped that sharing the case rates would encourage other corporations to follow suit. 

"We hope sharing this data and our learnings will encourage others to follow and will prove useful as states make decisions about reopening public facilities and employers consider whether and how to bring people back to work," Amazon said.

The company noted that it’s put millions of dollars toward testing, new cleaning regimes, and in the purchase of protective gear. Officials say social distancing protocols have helped drive down the number of employees that need to quarantine after an employee tests positive.

The e-commerce giant also stressed that its facilities aren’t the only places individuals who have contracted COVID-19 could have picked it up. 

"These individuals can be exposed in many ways outside of work," Amazon said.

In a blog post on Friday, Amazon disclosed that nearly 20,000 of its U.S. workers have tested positive or been presumed positive for COVID-19. However, the...

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Amazon introduces contactless payments with Amazon One

With the wave of its hand, Amazon is raising the bar on contactless payments. On Tuesday, the online retailer announced Amazon One, a service add-on for events, gyms, office buildings, etc. that allows people to simply hold their hand over a scanner for a couple of seconds and gain admission or pay for items. 

At present, the technology is available only at two Amazon Go stores, but the world can expect a more robust rollout if the pilot phase proves to be successful.

Working backwards

You might think that Amazon One came out of surface contact health safety issues related to COVID-19, but the idea’s genesis is the time drag that it takes consumers to slide a credit card in, approve a purchase, enter in PIN numbers, and the like.

“As with everything Amazon does, we started with the customer experience and worked backwards. We solved for things that are durable and have stood the test of time but often cause friction or wasted time for customers,” wrote Amazon’s Vice President of Amazon Physical Retail, Dilip Kumar in a blog post. 

“We wondered whether we could help improve experiences like paying at checkout, presenting a loyalty card, entering a location like a stadium, or even badging into work. So, we built Amazon One to offer just that—a quick, reliable, and secure way for people to identify themselves or authorize a transaction while moving seamlessly through their day.”

How it works

Interested consumers have the option to enroll at stores and venues using Amazon One; all it takes is scanning one palm or both. Simple as that. For customers to actually use the service, Kumar says that the technology requires an “intentional gesture” -- one where a person holds their hand over the device with the palm of the hand working as a biometric identifier. 

Privacy advocates will be watching Amazon like a hawk given the earlier concerns its foray into facial-recognition software raised with shareholders, employees, and the ACLU, but the company is ready to face the fire.

Kumar says that the palm images will be encrypted on a “highly secure area in the cloud” and not on a scanner at the location. To add a little more security, anyone can delete their personal Amazon One-related data any time at one.amazon.com. Interested consumers can also sign up for the service at that same website.

With the wave of its hand, Amazon is raising the bar on contactless payments. On Tuesday, the online retailer announced Amazon One, a service add-on for ev...

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Amazon confirms Prime Day event to begin October 13

As rumored, Amazon’s Prime Day 2020 returns October 13 and 14. And, not unlike any of the previous Prime Days, this one is loaded with consumer temptations in categories like toys, TVs, electronics, fashion, home, and, of course, Amazon devices.

Amazon says it’s collected more than a million deals to offer shoppers, including brand-specific items from adidas, Coleman, Under Armour, Keurig, Lacoste, and Panasonic.

Get a head start on the bargains

Prime Day has become more like Prime 15 Days because of the carrots the retailer started dangling on Tuesday. Below is a list of some deals shoppers can expect to see. (*All deals are accurate at the time of publishing but are subject to change.)

  • Amazon Devices: Shoppers can buy two Echo Dot devices for $39.98 and Fire TV Recast for $129.99 so people can store up to 75 hours of programming. There’s also a deal on smart home security with Amazon’s Blink Mini indoor cameras, which will be discounted to $24.99 per unit.

  • Amazon Music: Amazon is still woefully behind Spotify in the number of paid subscribers, but it’s not giving up yet. For just 99 cents, Prime members who haven’t yet tried Amazon Music Unlimited (being a new subscriber is key, apparently) can get four free months of the premium, ad-free streaming tier.

  • Audible: Book lovers who like taking their books on the go in audio form can save $50 on a year of Audible Premium Plus.

  • Kindle Unlimited: New customers to Kindle Unlimited save 50 percent off a 6-month subscription.

  • Amazon Fashion: The newest niche Amazon is shooting for is high fashion, so it’s no surprise that it’s rolling out some larger deals here. Fashion lovers can save up to 30 percent on select Vineyard Vines clothing for men, up to 15 percent on select fall fashion from Shopbop, and up to 30 percent on select styles from Calvin Klein.

  • Home: Deals include up to 20 percent or more off on furniture brands like Lane Home Furnishings, Walker Edison Furniture Company, and Nathan James. 

  • Tools: If Dad likes playing handyman, Mrs. Claus can get a head start on Christmas by saving up to 20 percent on select DEWALT saws and drills and up to 15 percent on select DEWALT impact driver and drill combo Kits.

  • Toys: Parents who like the “green” approach to life can save up to 30 percent on select toys from Green Toys.

Alexa, how do I pay for all of this?

Being the crafty retailer that it is, Amazon knows that a little extra grease won’t hurt; it’s offering a $100 gift card for consumers who sign up and are approved for the Amazon Prime Rewards Visa Signature Card.. 

Prime member Echo Dot users can find daily deals by asking “Alexa, what are my Prime Day deals?” As a bonus, effectively immediately and lasting a limited time, new Prime members who sign up using the Echo Dot can get a $5 Amazon credit simply by saying, “Alexa, sign me up for Prime.”

Amazon is also taking a QVC-ish angle with Amazon Live. Pitching everything from kitchen appliances to fashion wear, the hosted Amazon Live stream will show off products and take advantage of special deals the instant they go live. To watch, visit Amazon’s site here and via the Amazon Shopping app on Fire TV.

Prime Day 2020 also has a kind gesture to all the small businesses who pushed forward through COVID-19. In support of those efforts, Amazon is investing an additional $100 million in special Prime Day and holiday promotional programs by offering a $10 credit to use on Prime Day to members who spend $10 on items sold by select small businesses in Amazon’s store.

As rumored, Amazon’s Prime Day 2020 returns October 13 and 14. And, not unlike any of the previous Prime Days, this one is loaded with consumer temptations...

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Amazon Prime Day 2020 will likely kick off on October 13

It’s Prime time, Amazon shoppers. Reports are circulating that the online retailer has marked Tuesday, October 13 as the kickoff for Prime Day 2020. This year’s date comes a little later than usual because of the COVID-19 pandemic. 

CNET cites people with knowledge of Amazon’s plans as saying that the company has blocked off October 13-20 as an all-hands-on-deck week for its warehouse workers.

When asked for confirmation, an Amazon spokesperson declined to comment on the specific date. “Stay tuned for more details on Prime Day. Customers can also say, 'Alexa, keep me posted on Prime Day,” they said.

Best guesses on what consumers can expect

Amazon has always used Prime Day as a launch pad for things like gadgets, and this year should be no different. To whet consumer appetites, the odds are that Amazon will roll out those items this Thursday, September 24, the date for its annual fall product launch. 

If Prime Day 2019 is any indication, tech lovers can expect even more Alexa-equipped products. There's currently no indication of what exactly to expect, but it's safe to assume that Alexa-equipped gear will take center stage. 

The New York Times tech savants’ best guesses were for heavy discounts on Amazon-owned Ring and Eero, kitchen appliances from OXO and Instant Pot, home appliances like robot-vacuums, and devices like the Apple Watch Series 5.

One thing almost sure to get some time in this year’s Prime spotlight is Amazon’s new foray into the high fashion game. Just last week, the global retailer announced that it has teamed up with fashion and beauty brands to launch Luxury Stores, a new shopping experience offering both established and emerging fashion and beauty lines. Oscar de la Renta was tapped as the first brand to be featured in the rollout. 

It’s Prime time, Amazon shoppers. Reports are circulating that the online retailer has marked Tuesday, October 13 as the kickoff for Prime Day 2020. This y...

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Amazon looks for gig workers to pick up and deliver orders at Whole Foods

With the gig economy continuing to grow but the COVID-19 pandemic cutting into wages, gig workers looking for work might want to pay Whole Foods a visit. Amazon is now recruiting contract workers to both shop for and deliver groceries for Whole Foods Market customers who order their groceries online.

According to a Bloomberg report, drivers can easily sign up for the Shop and Deliver program by simply reviewing an online tutorial about how Whole Foods products are picked, packed, and handled, as well as scoring a passing grade on a quiz.

Until now, Whole Foods relied on its own employees to assemble online orders, but the program model is akin to Amazon Flex, an initiative the company rolled out several years ago that relies on independent contractors to deliver packages. 

Inherent issues

From its catbird seat, various grocery industry watchers raised questions about Amazon’s move. 

“By entrusting gig workers to put orders together for Whole Foods customers, Amazon is potentially increasing the risk that items could be damaged, spoiled or delivered late that is inherent in grocery e-commerce,” GroceryDive’s Sam Silverstein wrote.

Another question raised was that while delivery service is an easy thing to learn, in-store tasks like picking aren’t.

“Delivery from A to B is a beautiful on-demand task because it’s very straightforward, very repeatable and you don’t need a lot of training, [but] tasks in stores are often much more complicated,” Jordan Berke, a former Walmart executive and e-commerce expert who runs Tomorrow Retail Consulting, told GroceryDive.

“A person that comes to your store once a day or once every two days to pick two orders is always learning, while a person that picks 50 orders five days a week” has a better opportunity to become familiar with the lay of the land inside a grocery store, and is more likely to know where items are located and how they should be handled.

Potential good news for consumers

Online grocery shopping is growing in leaps and bounds. The segment is expected to grow from about $38 million in 2018 to nearly $60 billion by 2023. Amazon and Walmart are in a pretty secure place for the moment -- and keep upping the ante -- but more and more companies are trying to elbow their way in like Uber and DoorDash. The upside for consumers is that companies are constantly trying to find ways to keep prices as low as possible. 

“They’re always going to look for ways to keep their cost of service as low as possible, and always look for ways to be super responsive in fulfilling customer demand,” Tom Furphy, former Amazon vice president of consumables and Amazon Fresh, told GroceryDive. 

“Those are three constants that will always exist as long as Amazon’s around, and they will absolutely look to deliver on that in the grocery environment.

With the gig economy continuing to grow but the COVID-19 pandemic cutting into wages, gig workers looking for work might want to pay Whole Foods a visit. A...

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Amazon moves into the high-fashion game with Luxury Stores

Amazon has raised bar after bar in the online shopping world, but now it’s raising the bar in the fashion industry. 

On Tuesday, the global retailer announced that it has teamed up with fashion and beauty brands to launch Luxury Stores, a new shopping experience offering both established and emerging fashion and beauty lines viewable in 360-degree detail.

Oscar de la Renta has been tapped as the first brand to be featured. The eponymous fashion house will show off its Pre-Fall and Fall/Winter 2020 collections, inclusive of ready-to-wear, handbags, jewelry, accessories, and a new perfume, with children's wear to follow.

Upping the game with new technology

The Luxury Stores app debuts with a technology innovation that will certainly benefit clothing sellers. “View in 360” allows customers to explore styles in 360-degree detail to better visualize fit, which Amazon hopes will make shopping for luxury more alluring and as close to an in-store experience as possible. 

“With collections sold directly from the participating brands as a ‘store within a store’ experience, brands independently make decisions regarding their inventory, selection, and pricing – and Amazon offers the merchandising tools for brands to create and personalize content in each of their unique brand voices,” the company said in a news release. 

Amazon sensed change in the fashion world

Seeing a raft of high-end retailers -- Ann Taylor, Neiman Marcus, Lord & Taylor, et al -- go out of business in the wake of the COVID-19 pandemic, Amazon has to be smelling an opportunity, particularly in the realm of distribution.

Macy’s CEO Jeff Gennette recently spoke with CNBC about the opportunity he saw in the luxury apparel space, given the spate of high-end stores going belly-up and leaving customers waiting to be had. 

“Bloomingdale’s is having a moment,” he said about Macy’s higher-end department store banner. “We have brands in our arsenal that we didn’t have before that are looking for additional distribution.” 

For the time being, Luxury Stores is available in the Amazon app by invitation only. Eligible U.S. Prime members have been the first to be invited to experience Luxury Stores. Prime members who have not yet received an invitation via email can request one by visiting the company’s website here.

Amazon has raised bar after bar in the online shopping world, but now it’s raising the bar in the fashion industry. On Tuesday, the global retailer ann...

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Amazon to hire 100,000 workers to handle increased e-commerce demand

To help deal with steeper-than-normal e-commerce demand stemming from the pandemic, Amazon is bringing on even more workers. 

The company announced Monday that it will hire 100,000 more workers -- its fourth hiring spree this year. The positions are for both full and part-time work in the U.S. and Canada. Amazon said the positions that are available are also at 100 package sorting centers and other facilities it is opening in September.

“We are opening 100 buildings this month alone across new fulfillment and sortation centers, delivery stations, and other sites,” Dave Clark, senior vice president of worldwide operations at Amazon, said in a statement.

The positions have a starting wage of at least $15 per hour. In select cities, Amazon will give new hires sign-on bonuses of up to $1,000. 

Increasing hiring

Since the onset of the coronavirus pandemic, Amazon has struggled to keep up with the surge in demand. With the busy holiday season just ahead, Amazon is bracing for yet another spike in online orders. 

In addition to hiring more workers, Amazon said it will also be adding automation at its new buildings to speed up operations.  

“We will continue to deploy technology where appropriate, starting from a safety perspective” and “where we can improve our overall operation,” Alicia Boler Davis, Amazon’s vice president of global customer fulfillment, told CNBC. 

In announcing its latest recruitment drive, Amazon reiterated its commitment to keeping its workers safe during the pandemic. 

“Collectively, our new team members have already completed more than 1,200,000 hours of safety training, with over 500,000 more hours expected, to ensure that in addition to fast and efficient delivery for our customers, we’re providing a safe and modern environment for our employees and partners,” Clark said

To help deal with steeper-than-normal e-commerce demand stemming from the pandemic, Amazon is bringing on even more workers. The company announced Mond...

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Customer reviews suggest dozens of AmazonBasics products are hazardous

At least 70 products sold under Amazon’s “AmazonBasics” brand could pose a safety risk, according to a report from CNN. 

During an investigation, CNN found more than a thousand customer reviews in which customers described startling events while using certain products. Customers said products were often associated with fires and other safety issues. 

“Since 2016, at least 1,500 reviews, covering more than 70 items, have described products exploding, catching on fire, smoking, melting, causing electrical malfunctions or otherwise posing risks,” CNN said.

Some products remain up for sale

The affected products, many of which are still for sale on Amazon, include USB charging cables, a microwave, battery chargers, and office equipment. 

In one case involving a microwave, a customer review said that the voice-activated appliance caught fire after a child heated up a macaroni and cheese cup. CNN investigated the product on its own and found that the microwave “began sparking and smoking” as soon as it was turned on. 

In another review, a customer said an AmazonBasics USB cable melted on an office chair, ignited the upholstery, and started a house fire. 

Amazon has discontinued some of the products CNN identified as problematic. However, the publication noted that around 30 items with three or more reviews include words like “hazard” or “fire” or suggest that the product should be recalled. 

In a statement, Amazon said its AmazonBasics microwave is safe to use and that it thoroughly vets its products for safety. 

“We take the safety of our products seriously, and are confident that the AmazonBasics Microwave is safe to use,” an Amazon spokesperson said. “We take several steps to ensure our products are safe including rigorous testing by our safety teams and third-party labs. The appliance continues to meet or exceed all certification requirements established by the FDA, UL, FCC, Prop 65, and others for safety and functionality.”

At least 70 products sold under Amazon’s “AmazonBasics” brand could pose a safety risk, according to a report from CNN. During an investigation, CNN fo...

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Consumer groups claim Amazon is still inflating prices of essential products

In separate reports this week, two consumer watchdog groups said Amazon and third-party sellers on its platform are still inflating prices of essential products.

In the early days of the pandemic, many consumers complained that some Amazon merchants were selling hand sanitizer and paper towels at more than 10 times the prices they were charging in January. Researchers for Public Citizen and the U.S. Public Interest Research Group (USPIRG) say six months later the practice continues. They say consumers shopping for these items need to consult more than one online platform to find the best price.

“There is no place for price gouging on Amazon and that’s why our teams are monitoring our store 24/7 and have already removed over a million offers for attempted price gouging,” an Amazon spokesperson said in a statement.

Face masks, toilet paper, and soap

Amazon has published its pricing policy online and previously pointed out that it has suspended approximately 4,000 third-party merchants for violating its pricing policies, suggesting that the issue is being resolved.

But the two groups insist they have found evidence to the contrary. Public Citizen reports finding inflated prices for the last six months on things like face masks, toilet paper, and antibacterial soap that have been marked up as much as 1000 percent. It says the overpriced items included those labeled as “sold by Amazon,” as well as items sold by third-party merchants.

“Amazon has fundamentally misled the public, law enforcement and policymakers about price increases during the pandemic,” said Alex Harman, competition policy advocate for Public Citizen and author of the report. “Amazon has publicly blamed third-party sellers for price increases while continuing to raise prices on its own products and allowing those sellers to increase their prices.”

Harman said the report underscores the need for a federal price-gouging law and for Amazon to “implement major reforms to its pricing and product listing practices.” Amazon, itself, voiced support for federal price-gouging legislation earlier this year.

Examples

Public Citizen listed these items, marketed over the last six months, as examples of price gouging:

  • A pack of 50 disposable face masks increased by 1,000 percent

  • Dial liquid antibacterial hand soap increased by 470 percent

  • A pack of 100 disposable hand gloves increased by 336 percent

  • A pack of eight 1000-sheet toilet paper rolls increased by 528 percent

  • A pack of eight Brawny paper towels increased by 303 percent

  • A five-pound eight-pack of Pillsbury unbleached flour increased by 425 percent

  • A one-pound box of Domino powdered sugar increased by 520 percent

  • A 6.5-ounce pack of Clabber Girl corn starch increased by 1,010 percent

The USPIRG report looked at 10 staple products found on many shopping lists during the COVID-19 pandemic. The list specifically included hand sanitizers, disinfectant wipes, and digital thermometers. 

“Of these items, options from Amazon were two to fourteen times more expensive than the identical products sold at other retailers,” the authors wrote. 

In separate reports this week, two consumer watchdog groups said Amazon and third-party sellers on its platform are still inflating prices of essential pro...

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Amazon bans sale of foreign seeds to U.S. customers

Amazon has banned the sale of foreign seeds to customers in the U.S. after packets of unordered seeds, many postmarked from China, began showing up on U.S. consumers’ doorsteps over the summer.

The Wall Street Journal reports an email sent by Amazon to foreign sellers last week informed them of the decision. The online retailer reportedly began removing some seed and plant offers on September 3.

Amazon’s action is seen as a precautionary move. U.S. officials have expressed concern that invasive foreign plants introduced to the United States could threaten U.S. agriculture. The seeds in question are seen as suspicious since no one ordered them and no one seems to know where they came from.

The email cited by The Journal said the step is part of the company’s efforts to protect customers and improve the customer experience. An Amazon spokesperson essentially confirmed the ban over the weekend.

Limited to U.S. seed sellers

“Moving forward, we are only permitting the sale of seeds by sellers who are based in the U.S.,” the spokesperson said in a statement issued to The Journal. 

Various investigators for the U.S. government, including the U.S. Postal Service (USPS) have spent the last few weeks trying to determine the source of the mystery seed shipments. A spokesman for China’s Foreign Ministry has maintained from the start that the mailing labels indicating the seeds were shipped from China were forged. 

Investigators who spoke to The Journal suggest the mystery seed shipments are simply a tactic some online sellers use to raise their profile on Amazon. By sending an inexpensive item like seeds to thousands of consumers, the seller may rank higher on Amazon’s platform.

The battle against invasive plants

USDA’s Forest Service fights an ongoing battle against invasive plants that thrive once they take root in the U.S. and overtake other native plants. According to USDA, invasive species have contributed to the decline of 42 percent of U.S. endangered and threatened species.

As a result, overall plant diversity can be decreased because invasive species compete with native plants for moisture, sunlight, nutrients, and space.

When you think of a non-native, invasive plant in the U.S. you need only think of the kudzu plant that has taken over large areas of southern states. Nature magazine reports an established kudzu plant grows at a rate of one foot per day with mature vines as long as 100 feet.

Amazon has banned the sale of foreign seeds to customers in the U.S. after packets of unordered seeds, many postmarked from China, began showing up on U.S....

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Amazon opens first online-only Whole Foods

On Tuesday, Amazon opened a new online-only Whole Foods store in Brooklyn. 

The company said it started working on the store a year ago, but grocery delivery has now become even more important due to the pandemic. 

“Grocery delivery continues to be one of the fastest-growing businesses at Amazon,” the company said in a blog post announcing the store. “We’re thrilled to increase access to grocery delivery. It’s never been more important.”

Hundreds of employees have been hired to facilitate grocery delivery at the new store, which is located in Brooklyn’s Industry City complex. 

Filling online demand

The interior of the new online-only facility features long aisles of shelving where team members can shop for products and prepare orders. Produce will be stored in a refrigerated cooler. 

Going forward, Amazon says it will be continuing to evaluate ways to increase grocery delivery since there’s clear demand for it. Compared to this time last year, online grocery sales have tripled. Amazon said it increased grocery delivery capacity by more than 160 percent to meet a spike in demand. That surge was fueled largely by the onset of the COVID-19 pandemic. 

“Delivery is here to stay. People like options and this is an option that they really love,” a company spokesperson told USA Today. 

Amazon is also endeavoring to expand its footprint in the brick-and-mortar grocery industry. In August, The company opened the first location of its new chain of Fresh grocery stores. The e-commerce giant already operates more than 500 Whole Foods stores. 

In addition to those stores, Amazon has also opened a number of cashless convenience stores called Amazon Go. The stores rely on technology that enables consumers to skip the checkout process. 

On Tuesday, Amazon opened a new online-only Whole Foods store in Brooklyn. The company said it started working on the store a year ago, but grocery del...

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Amazon gets FAA approval for Prime Air

Amazon has received approval from the Federal Aviation Administration (FAA) to allow it to begin using drones for commercial package delivery. 

The FAA said it decided to issue a "Part 135 air carrier certificate” to Amazon Prime Air because drone delivery will be beneficial to the public. The agency said it’s confident in Amazon’s drone operating and safety procedures. 

"Amazon Prime Air's concept uses autonomous [unmanned aircraft systems] to safely and efficiently deliver packages to customers," said a spokesperson for the FAA on Monday. "The FAA supports innovation that is beneficial to the public, especially during a health or weather-related crisis."

Drone deliveries

The FAA approval brings Amazon closer to delivering packages to everyday consumers by drone. 

“This certification is an important step forward for Prime Air,” said David Carbon, Amazon’s vice president in charge of Prime Air, in a statement. He also added that the decision “indicates the FAA’s confidence in Amazon’s operating and safety procedures for an autonomous drone delivery service that will one day deliver packages to our customers around the world.”

The e-commerce giant announced its plans for Prime Air back in 2013. The company said at the time that it was working toward creating drones that can deliver packages weighing up to five pounds to customers’ houses in less than half an hour.

Amazon says the FAA’s approval will pave the way for its Prime Air 30-minute drone delivery plan to become a reality. It also says the approval will allow it to start testing customer deliveries through the program.

Amazon has received approval from the Federal Aviation Administration (FAA) to allow it to begin using drones for commercial package delivery. The FAA...

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Amazon launches supermarket chain built around technology

Amazon has taken the wraps off of its concept for the supermarket of the future. Amazon Fresh stores will be like just about any other grocery store except that it will be built around technology.

The first Amazon Fresh store, named for Amazon’s grocery delivery service, is in the process of opening its doors in Woodland Hills, in the Los Angeles metro.

Amazon is already firmly planted in the grocery business, owning Whole Foods Market. That chain is designed to appeal to consumers who prefer natural and organic products. Shoppers won’t find Coca-Cola or some other mainstream products in its aisles.

Help from Alexa

Amazon Fresh is targeted at the average grocery shopper who values convenience. Amazon says it’s using technology to make the shopping experience easier and faster.

For example, how many times have you wandered the aisles of a large supermarket trying to find a particular item? At Amazon Fresh, shoppers will find Amazon Echo Show smart displays throughout the store, guiding them to the proper aisle for whatever they might be looking for.

The shopping carts are also packed with technology. The stores will feature the Amazon Dash Cart that scans items as you put them in the basket, links to online shopping lists, and provides checkout services.

Shoppers will use their Amazon app to “log in” to their cart. As they pick up items and put them in the cart, onboard scanners record the items using bar codes. For produce, the cart weighs the item and calculates the price.

"Grocery is a very large consumer sector; by most measures, it's $800 billion in the U.S.," Jeff Helbling, vice president of Amazon Fresh stores, told CNN. "And collectively, we're relatively small in the space."

Similar to Amazon Go

But Amazon has plans to get bigger. In addition to its Whole Foods chain, the company has pioneered a number of cashless convenience stores called Amazon Go that are also heavily dependent on technology.

Amazon opened its first Amazon Go store in Seattle in early 2018. Shoppers are able to move down the aisles, pick up items, and then go on their way without having to pass through a checkout line.

Cameras and sensors placed on items and around the store will carefully track what consumers take, then charge their credit cards. That requires consumers who want to shop at the futuristic store to have a smartphone and to download the Amazon Go app.

The new Amazon Fresh stores will employ a similar concept. After the Los Angeles area store opens, Amazon has plans to open six more -- three more in California and three in Illinois.

Amazon has taken the wraps off of its concept for the supermarket of the future. Amazon Fresh stores will be like just about any other grocery store except...

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Appeals court says Amazon can be held liable for third-party sellers’ defective products

An appeals court has ruled that Amazon can be held liable for any defective product sold on its Marketplace, at least in California. 

The backstory behind the decision is rather simple: an Amazon customer purchased a laptop battery from a third-party seller on Amazon. Amazon charged the customer for the purchase and then retrieved and shipped the laptop battery to the customer in Amazon-branded packaging. However, the customer alleges that the battery exploded several months later, causing third-degree burns. 

The customer sued everyone related to the product, including Amazon and the third-party seller. The suit claimed causes of action for strict products liability, negligent products liability, breach of implied warranty, breach of express warranty, and “negligence/negligent undertaking.” 

The third-party seller was served a summons to appear but never showed up, leaving a wrinkle that Amazon used to move for summary judgment, arguing that the product liability didn’t apply to it because it had nothing to do with distributing, manufacturing, or selling the defective battery. It claimed its website was nothing more than an “online marketplace” and that it was the third-party seller that should be held responsible instead. 

The trial court agreed, granted Amazon’s motion, and entered judgment accordingly in 2019. But the decision reached Thursday by the appeals court reverses that ruling and brings into question whether Amazon will be held liable for other defective products in the future.

The shape of things to come

Unless the appeals court’s ruling is undone by another court, the fact that Amazon -- or any online consumer goods platform -- is responsible in a situation like the one detailed above could carry a grim outlook.

For years, Amazon has maintained that it only serves as a go-between in a sale between a buyer and a third-party seller that operates on the Amazon Marketplace. Taking that posture has protected the company from other legal actions, but now that could all change. 

Appeals court says Amazon can be liable for third-party sellers’ defective productsThe decision could have great consequences for online retailers goin...

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Amazon could convert mall spaces into fulfillment centers

Amazon is reportedly in talks with mall owner Simon Property Group to convert some of its department store spaces into Amazon fulfillment centers.

Sources familiar with the matter told the Wall Street Journal that Amazon is interested in filling voids left by J.C.Penney and Sears, or even buying locations that are still in use. The sources didn’t say how many stores Amazon is considering purchasing or where they are.  

The discussion began before the pandemic, according to the sources. Amazon reportedly wants to put its low-cost grocery stores in former J.C. Penney spaces. The Journal noted that having fulfillment centers located close to residential areas would help Amazon make deliveries more quickly.

The news comes at a time when many retailers are struggling to stay afloat. Amazon’s business has improved significantly over the last few months because more people are working from home and buying online. During the second quarter, Amazon said its earnings were double that of the year prior at $5.2 billion. 

Amazon is reportedly in talks with mall owner Simon Property Group to convert some of its department store spaces into Amazon fulfillment centers.Sourc...

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Amazon reports huge surge in sales due to the coronavirus pandemic

In its second quarter earnings report, Amazon said a pandemic-related surge in consumer demand resulted in a tripling of its online grocery sales compared to the same quarter last year. 

The company said it had to increase grocery delivery capacity by more than 160 percent to meet demand during the unexpected health crisis.

“This was another highly unusual quarter, and I couldn’t be more proud of and grateful to our employees around the globe,” Amazon CEO Jeff Bezos said in a statement. 

Surge in business

While buying was initially focused on consumables and groceries, consumers eventually shifted to buying a more normal mix of products as the pandemic continued. Amazon said third-party sales increased by 52 percent year-over-year during the quarter, while first-party sales increased 48 percent year-over-year. 

Shipping times were significantly slower at the start of the pandemic. Amazon CFO Brian Olsavsky said on a call with analysts that shipping rates have returned to a somewhat normal rate but are still “probably considerably behind the going rate before any of this happened.” 

Amazon said it ramped up spending on equipment and services to keep its employees safe. 

“As expected, we spent over $4 billion on incremental COVID-19-related costs in the quarter to help keep employees safe and deliver products to customers in this time of high demand—purchasing personal protective equipment, increasing cleaning of our facilities, following new safety process paths, adding new backup family care benefits, and paying a special thank you bonus of over $500 million to front-line employees and delivery partners.” 

Amazon expects its overall sales in the third quarter to amount to between $87 billion and $93 billion, which would represent an increase of around 24 to 33 percent compared to the third quarter of 2019. 

The company also confirmed on Thursday that its Prime Day sales event, which typically takes place in July, will now be held in the fourth quarter due to the coronavirus pandemic. Amazon said it's working closely with its selling partners to ensure the event goes smoothly. 

In its second quarter earnings report, Amazon said a pandemic-related surge in consumer demand resulted in a tripling of its online grocery sales compared...

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Amazon rolls out redesigned Alexa app with personalized suggestions

Amazon announced on Monday that it’s starting to roll out a revamped version of its Alexa app. The app will be available for iPhones, tablets, and smartphones running Google's Android platform, as well as for Amazon’s Fire tablets.

The redesigned app will have a new home screen featuring a more personalized experience. Instead of emphasizing third-party skills, the new homepage will focus on “how consumers are actually using Alexa.”

The new home screen will be updated with personalized recommendations based on how each individual utilizes their Alexa device. For example, users who play music frequently will see music commands featured on their home screen. Previously, users may have seen irrelevant prompts on the home screen. The redesign de-prioritizes third-party voice apps or skills. 

Meanwhile, first-time users will see suggestions on how to get started with Alexa, how to add to their Amazon shopping list, or how to use other services like Amazon Music. Amazon said it’s also moving the Alexa button from the bottom of the app to the top in the interest of making it easier to find.  

Amazon expects all users to be granted access to its updated digital assistant by late August. 

Amazon announced on Monday that it’s starting to roll out a revamped version of its Alexa app. The app will be available for iPhones, tablets, and smartpho...

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Amazon expands field test of delivery robot

Amazon is expanding trials of its delivery robot, Scout, to additional states. The delivery robot started operating in a neighborhood in Snohomish County, Washington in early 2019 and later started delivering packages at a larger test site in Irvine, California. 

The company announced Tuesday that it has now launched a “small number of Amazon Scout devices” in Atlanta, Georgia and Franklin, Tennessee. The delivery robots will operate Monday through Friday, during daylight hours only. 

Amazon said customers in the test areas will order “just as they normally would,” but their packages could be delivered by Amazon Scout. All Scout devices will be accompanied by a human minder called an Amazon Scout Ambassador, at least “initially,” says Amazon.

Meeting increased demand

The e-commerce giant said it’s been working hard on ensuring that the cooler-sized autonomous devices can safely navigate around a number of objects. 

“Amazon Scout delivery devices are built to be inherently safe. They’re the size of a small cooler and move at a walking pace. Each delivery device can navigate around pets, pedestrians, and other objects (including surfboards!) in its path,” the company said in a press release.

Amazon added that its trials of Scout have continued during the pandemic. The robots are intended to help bolster the company’s mission of meeting increased customer demand during the health crisis and beyond. 

“Amazon has been providing an essential service during the COVID-19 pandemic and working hard to get customers the products they need so they can continue to stay safe. Amazon Scout is quietly playing its part in this effort, too.” 

Amazon is expanding trials of its delivery robot, Scout, to additional states. The delivery robot started operating in a neighborhood in Snohomish County,...

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Amazon asks employees to delete TikTok from their work phones

Amazon has asked employees to delete TikTok from their work phones due to unspecified “security risks,” according to a company email seen by the New York Times. Employees who fail to delete the app by Friday will lose access to their Amazon email, the company said. 

“Due to security risks, the TikTok app is no longer permitted on mobile devices that access Amazon email,” Amazon said. “If you have TikTok on your device, you must remove it by 10-Jul to retain mobile access to Amazon email. At this time, using TikTok from your Amazon laptop browser is allowed.” 

Amazon didn’t elaborate on what kind of security risk the video app poses, but the app’s security has come into question lately following the discovery of glitches. 

Privacy concerns 

TikTok, which is owned by China-based tech company Bytedance, was recently found to have improperly accessed user clipboard data when running in the background. 

“Following the beta release of iOS 14 on June 22, users saw notifications while using a number of popular apps. For TikTok, this was triggered by a feature designed to identify repetitive, spammy behavior,” a company spokesperson said last month. 

Mike Pompeo, the Secretary of State, told Fox News on Monday that the Trump administration is considering blocking some Chinese apps, including TikTok, calling them a risk to national security.

TikTok said it doesn’t understand why Amazon decided to demand that employees remove the app, but the company says it is willing to have a discussion on the matter.

“While Amazon did not communicate to us before sending their email, and we still do not understand their concerns, we welcome a dialogue so we can address any issues they may have and enable their team to continue participating in our community,” a spokesperson said in a statement. 

TikTok said last month that it’s “committed to protecting users’ privacy and being transparent about how our app works.” 

Amazon has asked employees to delete TikTok from their work phones due to unspecified “security risks,” according to a company email seen by the New York T...

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Amazon settles allegations that it violated multiple U.S. sanctions

Amazon has agreed to pay $134,523 to settle its potential civil liability over “multiple” alleged sanctions violations. 

The U.S. Treasury Department said in a statement on Wednesday that the charges apply specifically to items and services sent to people located in Crimea, Iran, and Syria between November 2011 and October 2018. These countries and regions are covered by Office of Foreign Assets Control (OFAC) sanctions. 

“As a result of deficiencies related to Amazon’s sanctions screening processes, Amazon provided goods and services to persons sanctioned by OFAC; to persons located in the sanctioned region or countries of Crimea, Iran, and Syria; and to individuals located in or employed by the foreign missions of countries sanctioned by OFAC,” the statement said.

Additionally, the Department added that “several hundred” Amazon transactions weren’t disclosed in a timely manner. 

“Amazon also failed to timely report several hundred transactions conducted pursuant to a general license issued by OFAC that included a mandatory reporting requirement, thereby nullifying that authorization with respect to those transactions,” the Treasury Department said. 

“The settlement amount reflects OFAC’s determination that Amazon’s apparent violations were non-egregious and voluntarily self-disclosed, and further reflects the significant remedial measures implemented by Amazon upon discovery of the apparent violations. 

Not malicious lawbreaking

The Department added that it doesn’t believe Amazon deliberately engaged in unlawful activity. The Office of Foreign Assets Control (OFAC) said Amazon’s system “failed to fully analyze all transaction and customer data relevant to compliance.” 

In 2019, Apple paid around $467,000 to settle similar allegations. The tech giant voluntarily disclosed the alleged violations and said it was an accidental oversight. 

"In 2017, we found that we had inadvertently paid a developer on [the] U.S. Treasury's List of Specially Designated Nationals," an Apple spokesman said last year. "We reported it to the authorities and fully cooperated with their investigation, which has now been completed."

Amazon has agreed to pay $134,523 to settle its potential civil liability over “multiple” alleged sanctions violations. The U.S. Treasury Department sa...

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Amazon to require third-party sellers to publicly disclose names and addresses

Amazon has informed its third-party sellers in the United States that they will soon have to display their business name and address on their public seller profiles. 

Amazon said the change is intended to give consumers more insight into who they’re buying from. Sellers are already required to disclose this information to Amazon, but the policy change will make it so that the information is available for everyone to see. 

“We are making this change to ensure there is a consistent baseline of seller information to help customers make informed shopping decisions,” the company said Wednesday in a notice to sellers.

The change will take effect starting September 1. 

Expanding information available to consumers

By enacting the new policy, Amazon is aiming to provide greater transparency to U.S. consumers and crack down on issues like counterfeit items and unsafe or expired products. Listing seller information will make it easier for customers to get in contact with the seller or take legal action in the event that they purchased an item that caused harm. 

Amazon has already implemented a similar policy across its stores in Europe, Japan, and Mexico in accordance with local laws. In its announcement Wednesday, Amazon said it’s striving for consistency in its marketplace policies. 

“Over the years, we have developed many ways for sellers to share more about their business, including through features like the seller profile pages, ‘Store’ pages for brand owners, and Handmade ‘Maker Profile’ pages,” an Amazon spokesperson said. 

“These features help customers learn more about sellers’ businesses and their products. Beginning September 1, we will also display sellers’ business name and address on their Amazon.com seller profile page to ensure there is a consistent baseline of seller information to help customers make informed shopping decisions.” 

Amazon’s U.S. marketplace is its largest, with 461,000 active sellers based in the U.S. 

Amazon has informed its third-party sellers in the United States that they will soon have to display their business name and address on their public seller...

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Amazon hands out $500 million in thank you checks to front-line workers

In the midst of all the coronavirus-related push-and-pull between Amazon and its employees, there’s a new one to add to the positive side of the equation.

Late Monday, a memo was sent to the company’s front-line employees and partners with the promise of a sizeable monetary bonus as thanks for all the workers have done during the COVID-19 pandemic -- including getting orders in and out the door, helping customers in stores, and anything that’s part of the Amazon-to-customer relationship.

“Our front-line operations teams have been on an incredible journey over the last few months, and we want to show our appreciation with a special one-time Thank You bonus totaling over $500 million,” wrote Dave Clark, Amazon’s Senior Vice-President of Worldwide Operations.

Rewards for employees and partners

Amazon stated that all front-line employees and partners who were with the company throughout the month of June (June 1 – June 30, 2020) will receive a bonus of:

  • $500 for full-time Amazon employees, Whole Foods Market employees, and Delivery Service Partner drivers

  • $250 for part-time Amazon employees, Whole Foods Market employees, and Delivery Service Partner drivers

  • $1,000 for all front-line Amazon and Whole Foods Market leaders

  • $3,000 for our Delivery Service Partner owners

  • $150 for each Amazon Flex driver with more than 10 hours in June

“Again, my thanks and gratitude for the truly remarkable commitment to customers you have shown throughout this journey. I have never been more proud of our teams,” Clark concluded.

Amazon employees took to Reddit to express their gratitude, although there were a few who grumbled about supposedly having to wait until the end of July to see the money in their account. There was also some dissatisfaction coming from Amazon employees who work from home and appear to be cut out of the bonuses.

In the midst of all the coronavirus-related push-and-pull between Amazon and its employees, there’s a new one to add to the positive side of the equation....

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Amazon’s brand value jumps amid the coronavirus shutdown

As the coronavirus (COVID-19) began to shut down large parts of the U.S. economy in March, some companies struggled while others did quite well. Amazon is a prime example.

In their annual ranking -- BrandZ Top 100 Most Valuable Brands -- WPP and Kantar keep Amazon at number one, reporting that the last few months have only served to enhance its position atop the retail food chain.

Amazon has moved up the rankings since 2006. In this year’s evaluation of businesses, the Amazon brand increased in value by nearly $100 billion, growing 32 percent. Amazon’s brand value of $415 billion accounts for a third of the Top 100's total growth.

The ranking is based on a number of factors, including its stock price performance from April 2020 to reflect the impact of COVID-19. A handful of companies, most of which are highly valued by consumers, were able to consistently invest in longer-term marketing and make their brands even stronger during the health and economic crisis.

A strong showing by tech companies

In addition to Amazon, other technology brands are clustered at the top of this year’s ranking.  Apple maintained its position as the second most valuable global brand, growing 14 percent to $352.2 billion. 

Microsoft moved back up to the number three position, turning in a 30 percent gain in value to $326.5 billion. Google slipped to fourth place, growing its brand by 5 percent to a value of $323.6 billion.

Microsoft benefited from the shift to a work-from-home environment, enjoying strong growth in its cloud-enabled workplace ecosystem that incorporates Office365 and Microsoft Teams to allow people to maintain 'business as usual' during the lockdown.

Other technology companies improving their brand standing this year include Netflix, Instagram, LinkedIn, and Xbox.

"The continued growth in value of the BrandZ Top 100 shows that strong brands are in a much better place than they were in the global economic crisis of 2008-2009,” said David Roth, chairman of BrandZ. “While the impact of COVID-19 has impacted every business regardless of size or geography, consistent investment in marketing can and will help carry you through a crisis."

With most consumers ordering everything from dinner to household supplies from home, payment systems also improved their brand values during the shutdown. Visa held onto 5th place with 5 percent growth and Mastercard moved from 12th to 10th place in the rankings.

In the top 10, Facebook and McDonald’s were the only brands to lose ground this year. Facebook saw the value of its brand decline by 7 percent while McDonald’s lost only 1 percent.

As the coronavirus (COVID-19) began to shut down large parts of the U.S. economy in March, some companies struggled while others did quite well. Amazon is...

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Amazon creates new Counterfeit Crimes Unit to wipe out fake products

Amazon has been fighting counterfeit goods for years, but now it’s going after the fakers hard and heavy. 

On Wednesday, it announced that it has established a new Counterfeit Crimes Unit -- an initiative with a dual purpose: to keep the fake products off their platform and bring the hoodwinkers to justice.

As shopping moves online, consumers need more protection

Any consumer who’s sought out the “deal of a lifetime” has probably come across fake, counterfeit products. As consumer habits move from brick and mortar retailers to online ones, the problem has gotten worse. 

Especially hard hit is the clothing product sector. As of 2020, annual sales losses from counterfeiting in the clothing sector alone amounted to nearly $27 billion -- an amount nearly equal to the $30 billion in sales that Amazon rings up in that category.

Another concern is consumer safety. Rarely thought of as a side-effect of a counterfeit product, just last year, an investigation indicated that thousands of items on Amazon’s site were either banned or declared unsafe by federal agencies.

Attack mode

Amazon’s Counterfeit Crimes Unit is a far cry from the typical Amazon warehouse jobs we read about. Rather, it’s a brigade of former federal prosecutors, veteran investigators, and data analysts.

Amazon says its first order of business is to prevent a counterfeit from ever being listed on its platform. The company says its current anti-counterfeit programs have ensured that 99.9 percent of all Amazon products viewed by customers did not have a valid counterfeit complaint. Still, that tiny tenth of a percent that makes it through without getting caught is a problem. 

The new unit will have a cocked eye aimed at any bad actor who has tried to get past Amazon’s gatekeepers before. Those fraudsters may have gotten off with no more than a slap on the wrist when they first tried to get a counterfeit good listed, but Amazon says it’s going to more effectively pursue civil litigation against bad actors this time around.

Getting as close to the source as possible

Finding the counterfeiters won’t be easy. Since China came down on its infamous counterfeit industry, many of its fakers have taken to promoting their knock-offs on social messaging networks like WeChat, Instagram, and Tik Tok. Buyers then order and pay through private messaging apps.

Amazon realizes that it must go everywhere, not just underground, to catch these bad actors. Just last month, Amazon identified counterfeiters based in Canada, China, the Dominican Republic, Germany, India, Italy, Japan, Korea, Spain, the United Arab Emirates, the United Kingdom, and the United States. 

To get to square one, the new unit is enhancing its engagement with authorities like the National Intellectual Property Rights Center (U.S.), Europol (EU), and relevant enforcement authorities in China and around the world. And while it doesn’t have jurisdiction in all those places, it says it will turn over each and every fake to relevant national authorities.

“Every counterfeiter is on notice that they will be held accountable to the maximum extent possible under the law, regardless of where they attempt to sell their counterfeits or where they’re located,” said Dharmesh Mehta, Vice President, Customer Trust and Partner Support, Amazon. 

“We are working hard to disrupt and dismantle these criminal networks, and we applaud the law enforcement authorities who are already part of this fight. We urge governments to give these authorities the investigative tools, funding, and resources they need to bring criminal counterfeiters to justice because criminal enforcement – through prosecution and other disruption measures such as freezing assets – is one of the most effective ways to stop them.”

Amazon has been fighting counterfeit goods for years, but now it’s going after the fakers hard and heavy. On Wednesday, it announced that it has establ...

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Amazon warehouse workers claim the company isn’t being honest about COVID-19 cases

Workers at Amazon’s Minneapolis-area warehouse in Shakopee MN -- the facility where 88 employees tested positive for coronavirus -- are up in arms about Amazon’s lack of response, saying that the company is essentially concealing the exact nature of what’s going on. 

When questioned about the scene at the warehouse, workers told Digital Trends that managers would lie about anyone being sick until the warehouse was dazed with dozens of cases.

Some of the workers said that, in their estimation, the real number of positive cases might be higher than the 88 cases reported by the Star Tribune. Others stated that they didn’t hear about the new cases from Amazon’s managers, but from the media instead.

“From the beginning of this, they’ve tried to downplay and hide the extent of it inside the warehouse,” said William Stoltz, a three-year veteran at the warehouse. “I can see that worker safety is not the overriding concern. Keeping packages shipping is the overriding concern.”

Amazon’s blurry messaging

Despite all that Amazon says it’s doing for its workers, both Stoltz and his co-worker, Tyler Hamilton, said that Amazon’s effort to keep employees informed has been muddy at best. 

In Stoltz and Hamilton’s opinion, the company’s text messages confirmed that there had been “cases” of COVID-19 in the warehouse and that the warehouse was being sanitized, but little else. 

The texts shared with Digital Trends were fuzzy, informing workers of “additional confirmed cases” of the disease as opposed to hard numbers.

“They were in absolute denial that anything was wrong,” Hamilton said. “I figured maybe we had 30 or 40 cases, but 88! That’s shockingly high.”

A matter of trust

When the pandemic was still in its infancy, warehouse worker Habiq Mohamed alleged that management was lying about whether there were COVID-19 cases at that specific location. “I asked them how many people were sick, and they said, ‘oh, we don’t know.’ Amazon is not taking our health and safety seriously,” he said.

“People have to keep working when they feel sick, and they don’t tell us how many people are sick. They send us these unclear messages; just tell us the rate! Can you please just tell us the truth? We are grown people.”

Hamilton stands shoulder-to-shoulder with Mohamed, saying that workers at the warehouse can no longer trust the company or its local management. 

“Honestly, it’s management’s fault. And a lot of it is corporate’s fault,” Hamilton fumed. “As long as I’ve been there, it seems like every couple of weeks or months, something happens where they shoot themselves in the foot.”

One of those self-inflicted wounds showed up in the break rooms of all places, Hamilton said. “They literally had TVs placed in the commons areas of the warehouses that had a recording from the General Manager playing on a loop that was saying ‘there are no cases of COVID here’ and ‘people are fear-mongering,’ and ‘why are they sowing fear at a time like this,’ and then as soon as they had the first case, they sent out a text, and they took all the TVs down.”

Workers say Amazon is in the dominant position here, leaving concerned workers little choice but to suck it up, run the risk of getting sick, or stay at home without pay.

“Each worker is put in a position where we’re having to make a risk calculation,” said Stoltz. “Are we willing to go into work if it means catching the virus? But going on leave means no money.”

Amazon denies workers’ claims

As you can imagine, Amazon says what Hamilton, Mohamed, and Stoltz are saying is false and that it’s practicing what it’s preaching.

“These claims are simply not true,” wrote Amazon spokesperson Timothy Carter in an email to Digital Trends. “We utilize a variety of data to closely monitor the safety of our buildings and there is strong evidence that our employees are not proliferating the virus at work -- what we see generally is that the overall rate of infection and increase or decrease of total cases is highly correlated to the overall community rate of infection.”

“Over the months of COVID-19, thousands of employees and partners have worked at our Shakopee site and we believe strongly people are not spreading the virus at work given the robust safety measures we’ve put into place,” Carter added.

Amazon enacts some protections

While Stoltz came down hard on Amazon, he did say that the Shakopee warehouse was actually doing some things right. The facility is using masks, temperature checks, and enacting social distancing -- all things Amazon has said it’s doing.

On top of the additional safety precautions that Amazon established, it’s also watching workers like a hawk to make sure those guidelines aren’t violated. Instead of the typical three-strikes-you’re-out way of keeping workers in line, Amazon has gone to a one-strike-you’re-out if someone defies the new six-foot social distancing rule.

Workers at Amazon’s Minneapolis-area warehouse in Shakopee MN -- the facility where 88 employees tested positive for coronavirus -- are up in arms about Am...

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Amazon announces new climate change investment

Amazon on Tuesday announced that it’s pledging $2 billion to invest in startups working on “sustainable and decarbonizing technologies.” 

The Climate Pledge Fund will funnel $2 billion into companies developing technologies that will help Amazon reach its goal of becoming net carbon neutral by 2040. Amazon said the $2 billion is just a starting point; more could be added to the fund at a later date. 

“This dedicated investment program—with an initial $2 billion in funding—will invest in visionary companies whose products and solutions will facilitate the transition to a low-carbon economy,” the company said in a statement. 

CEO Jeff Bezos added that companies of “all sizes and stages will be considered, from pre-product start-ups to well-established enterprises.” 

“Each prospective investment will be judged on its potential to accelerate the path to zero carbon and help protect the planet for future generations,” Bezos said. 

Investing in clean energy

Last fall, Amazon announced that it would be committing to dramatically reducing its impact on the environment. Under its “Climate Pledge,” the e-commerce giant vowed to go carbon neutral within the next two decades. In a sustainability report on Tuesday, the company said it now expects to operate exclusively on clean energy by 2025.

Amazon also pledged to meet the standards established under the Paris climate agreement by 2040, a full ten years ahead of the Paris accord’s timeline. The company has also agreed to purchase 100,000 electric delivery vans from EV startup Rivian. Bezos said he expects the vans to be on the road by 2024. 

Earlier this year, Amazon announced that it launched a new “Bezos Earth Fund” which aimed to fight climate change. Bezos pledged $10 billion to start the fund, through which climate-focused scientists and activists would receive grants. 

“We can save Earth,” Bezos wrote on Instagram. “It’s going to take collective action from big companies, small companies, nation states, global organizations, and individuals.”

Amazon on Tuesday announced that it’s pledging $2 billion to invest in startups working on “sustainable and decarbonizing technologies.” The Climate Pl...

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Amazon enacts one-year ban on police use of its facial recognition technology

Amazon announced on Thursday that it’s banning police use of its facial recognition technology, Rekognition, for one year. The company said it’s halting the use of technology until officials establish tougher rules regarding its use. 

“We’ve advocated that governments should put in place stronger regulations to govern the ethical use of facial recognition technology,” Amazon said in a blog post. 

The e-commerce giant didn’t exactly say why it was suspending use of the technology, but it noted that Congress “appears ready” to create more stringent regulations pertaining to the use of facial recognition. 

Establishing rules

Amazon’s statement comes just two days after IBM announced that it would be exiting the general-purpose facial recognition game, mainly due to its potential to be used for racial profiling and mass surveillance. IBM said Thursday that facial recognition or analysis software could be used by police to violate "basic human rights and freedoms, which would violate its values. 

“We hope this one-year moratorium might give Congress enough time to implement appropriate rules, and we stand ready to help if requested,” Amazon said in a blog post. 

In its brief announcement, Amazon didn’t specifically mention the killing of George Floyd by police in Minneapolis. However, the company’s announcement comes less than two weeks after the incident. Floyd’s death set off numerous protests against police brutality and racism and sparked a nationwide push for change. 

Amazon will still allow facial recognition to be used for commercial purposes and organizations like the International Center for Missing and Exploited Children to help find victims of human trafficking. 

Amazon announced on Thursday that it’s banning police use of its facial recognition technology, Rekognition, for one year. The company said it’s halting th...

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Amazon may soon face antitrust charges over its treatment of third-party sellers

Following a lengthy investigation into Amazon’s treatment of third-party sellers, the European Commission (EC) plans to lodge formal antitrust charges against Amazon, according to the Wall Street Journal. 

Citing sources familiar with the matter, the Journal said the charges will likely come sometime within the next two weeks. The watchdog group reportedly intends to accuse Amazon of using data from third-party sellers to compete against them.

EU commissioner Margrethe Vestager said last year that Amazon “appears to use competitively sensitive information – about marketplace sellers, their products and transactions on the marketplace.” 

"Amazon appears to use competitively sensitive information about marketplace sellers, their products and transactions on the marketplace," the EU said in July 2019, when it first launched the investigation. 

Scrutiny over business practices

During the course of the probe, Vestager said the EU would "take a very close look at Amazon's business practices and its dual role as marketplace and retailer, to assess its compliance with EU competition rules."

In April, more than 20 former Amazon employees told the Journal that Amazon had used seller data to help design and price its in-house products. Amazon maintained that it "strictly prohibt[s]" its employees from using that data and said it had launched an internal investigation into the matter. 

A decision on whether the company violated competition laws is "expected to take at least another year," according to the report. If Amazon is ultimately found to have violated competition laws, it could face a fine of 10 percent of its annual revenue, the report says. 

Following a lengthy investigation into Amazon’s treatment of third-party sellers, the European Commission (EC) plans to lodge formal antitrust charges agai...

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Amazon puts a stop to multiple fraudulent affiliate marketing schemes

Amazon went to bat for its customers on Friday by lowering the boom on several affiliate marketing fraud schemes that targeted consumers by sending fake phone calls and emails. 

In lawsuits filed in Georgia, Michigan, and Texas, Amazon said the two-step con worked like this:

  • The emails appeared to be Amazon-branded emails that sought to entice recipients into clicking on links.

  • When clicked, users were directed to other online marketers operating phony Amazon-branded surveys. 

As an intermediate stop-gap, Amazon shut down the schemes detailed in the lawsuits in Georgia and Texas. In Michigan, the defendants have agreed to a court order prohibiting them from using Amazon’s brand.

Stopping schemes across the U.S.

In an entirely different scenario -- one where Amazon’s branding was used to add some muscle to the message -- Amazon stopped companies and individuals in California and Colorado dead in their tracks. 

After being caught red-handed, the bad actors responsible for the emails “acknowledge Amazon’s strong interest in protecting consumers from deceptive advertising and agree(d) to refrain from using Amazon’s trademarks or brand in any internet marketing,” the company said in a statement.

Amazon isn’t immune to scams. Just last year, an Illinois-based affiliate marketer, First Impression Interactive, Inc. -- which, surprisingly, gets an A+ rating from the Better Business Bureau -- was advertising fake work-from-home jobs with Amazon. 

Beware of calls or emails from “Amazon”

Amazon reminds consumers that it does not send unsolicited emails or texts. But, it’s also aware that there’s always someone, somewhere trying to bank off its good name. If you ever receive an email or a call from someone saying they’re from Amazon, the company asks customers to report it here.

“Amazon has no tolerance for schemes fraudulently using our brand, and we are appalled at these bad actors’ attempts to deceive our customers,” said an Amazon spokesperson. “We are advocating for customers by holding these bad actors accountable to the fullest extent of the law.”

Amazon went to bat for its customers on Friday by lowering the boom on several affiliate marketing fraud schemes that targeted consumers by sending fake ph...

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Amazon to hold invitation-only sale to boost the economy

With Prime Day being pushed back due to the COVID-19 pandemic, Amazon has decided there’s another way to make some hay -- hold an invitation-only sale!

On Tuesday, the online retailer sent word to sellers that it’s hosting a “Fashion Summer Sale Event” -- with the working title of “Biggest Sale in the Sky” -- on Monday, June 22. However, Amazon is only offering participation in the event to sellers it chooses.

According to a document seen by CNBC, Amazon is leaving the length of the sale open-ended, but the expected length is seven to 10 days. 

Everybody wins

Amazon styled the event as a boost to the economy as the pandemic fades and a new normal emerges. “We are having the Biggest Summer Sale event to drive excitement and jump-start sales,” the notice states. “To drive customer engagement, we are asking for your participation.”

To make sure everyone -- the economy, the consumer, and the seller -- all win, the company is asking sellers to come up with deals that have discounts of at least 30 percent off by the end of the day Wednesday (June 3).

Things are still iffy at Amazon

With the pandemic continuing to play havoc with both warehouses and employees, Amazon is trying to find some new footing. Things are so unsettled at Amazon that it pushed its mammoth Prime Day back indefinitely. Company CFO Brian Olsavsky also told analysts recently that he couldn't predict when the platform's oft-flaunted one-day Prime shipping feature would resume. 

Since Amazon employees started kicking up dust about working conditions related to COVID-19, the company has tried to reverse that narrative. To that end, the company also announced on Tuesday that it is offering a new family care benefit to 650,000+ U.S. employees.

The new benefit will provide each employee a host of options ranging from 10 days of subsidized emergency backup child or adult care and a $25 per day co-pay for in-center childcare.

With Prime Day being pushed back due to the COVID-19 pandemic, Amazon has decided there’s another way to make some hay -- hold an invitation-only sale!...

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Amazon reportedly shelves Prime Day due to COVID-19 concerns

Amazon has decided not to risk its prized Prime Day on any iffy recovery from COVID-19. 

According to a report in the Wall Street Journal, the online giant is postponing the annual event by a few months when consumers will, hopefully, be in a better position to spend and it can honor its commitment to fulfillment.

Risk vs. Reward

Usually reserved for mid-July, Amazon Prime is the company’s favorite from-me-to-me gift, allowing the company to rake in more money than it does any other time of the year. 

But the company is just now starting to heal from the situation the pandemic has put it in, not only in on-time delivery and availability of goods but with workers who felt the company bailed on its duty to protect their safety. 

Things are so tentative at Amazon that company CFO Brian Olsavsky told analysts earlier this month that he couldn't predict when the platform's oft-flaunted one-day Prime shipping feature would resume.

“Consumers are pushing off big-ticket purchases right now because things are so uncertain,” said Android Central’s Jared Dipane.

“This could have a huge impact on Prime Day sales as people may not be as willing to drop $300+ on a new TV or a hundred bucks on a new set of headphones. As things open back up and people feel more comfortable with everything happening, they are more likely to begin spending money on the extra items that they want instead of need.”

What if COVID-19 returns before Prime Day’s new date?

Some reports say Prime Day will happen in August; some say September. Either way, Amazon is playing it safe by not promoting a specific day. When ConsumerAffairs gave a thorough go-over at Amazon’s corporate website, there wasn’t any mention of the promotion or the date.

But if the coronavirus rears its ugly head again, Dipane thinks it’s possible that the company may just ditch all hopes for a 2020 version of Prime Day.

“Beyond August it doesn't make a whole lot of sense to have Prime Day, mainly because then it's simply too close to Black Friday and the holiday shopping season,” he said. “Sure, Amazon could try and push it into September, but then parents will likely be navigating the struggles of getting kids back into schools, and whatever else could be happening then.”

Amazon has decided not to risk its prized Prime Day on any iffy recovery from COVID-19. According to a report in the Wall Street Journal, the online gi...

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Amazon asks Congress to enact anti-price gouging legislation

When the pandemic started to hit its stride, Amazon found itself in a swamp of carpetbaggers who were holding consumers hostage on essentials like toilet paper and face masks. The company subsequently booted thousands of sellers from its platform. 

Nonetheless, there's still plenty who are trying to profit on pandemic-related necessities, albeit at a lower ransom. As an example, ConsumerAffairs found a five-pack of 2 oz. hand sanitizer on Amazon for $22.99 (plus $7.99 s/h) where at CVS, you can buy five of its store-branded products for $7.95.

Fast forward to Thursday, and it looks like Amazon has had its fill of price gougers. The online retail giant is asking Congress to pass a law to help stop the consumer stick-up once and for all.

No surprise

It's nothing new to see entrepreneurs trying to capitalize on a large event. However, profiting off a pandemic is not the same as hawking World Series t-shirts to the winning team's fans.

"This isn't a surprise. Whenever the demand for basic necessities increases, there are bad actors who try to exploit circumstances by marking up goods in a way that goes far beyond the laws of supply and demand," Amazon's Brian Huseman -- who oversees public policy for the Americas at Amazon and is a former consumer protection attorney at the U.S. Federal Trade Commission -- wrote in a blog post.

Huseman says the company has done everything in its power to stop the overcharging. It removed more than 500,000 rip-offs and turned over a volume of suspected sellers to federal prosecutors and state attorneys general. However, the company feels this is a battle that it can't fight by itself.

Officials say it’s difficult to go state-to-state to try to stop gougers on their home turf. That state-to-state element is particularly challenging to wrestle because some states define gouging as a price ranging from 10 percent to 25 percent above average sales prices, and some states have no price-gouging laws at all.

"Our collaborative efforts to hold price gougers accountable have clarified one thing: to keep pace with bad actors and protect consumers, we need a strong federal anti-price gouging law," Huseman said. “The disparate standards among states present a significant challenge for retailers working to assist law enforcement, protect consumers, and comply with the law.”

Amazon offers a solution

To help grease the skids for federal regulators, Amazon has crafted a blueprint that it thinks could do the trick. When the federal government declares a public health crisis or national emergency, the law kicks in immediately. 

Amazon suggests that pricing prohibitions be defined as "unconscionable or grossly excessive or unconscionably excessive." 

"Put simply, we want to avoid the $400 bottle of Purell for sale right after an emergency goes into effect, while not punishing unavoidable price increases that emergencies can cause, especially as supply chains are disrupted," Huseman said.

Protecting consumers is the important thing

The bottom line is that Amazon can't afford to tick off its customers. When a price-gouger fleeces a consumer, it's usually Amazon who catches grief, not the gouger. And while this move may be a few months too late, it could bode well for both the company and consumers.

"A federal price-gouging law would ensure that there are no gaps in protection for consumers. This would also help retailers like Amazon more effectively prevent bad actors and ensure fair prices," Huseman said. 

Huseman feels that having the U.S. government driving this enforcement can make everyone happy. "We believe any new legislative proposal should provide the Federal Trade Commission (FTC) the authority to go after scammers," he concluded. 

"This would complement the great work being done by state attorneys general nationwide and allow for more expeditious enforcement, while also sending a warning shot to price gougers and enabling honest sellers to operate without disruption."

When the pandemic started to hit its stride, Amazon found itself in a swamp of carpetbaggers who were holding consumers hostage on essentials like toilet p...

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Amazon shows signs of resuming normal service

Amazon has made moves to suggest that it is easing COVID-19 shipping restrictions, such as delaying shipments of nonessential items. 

Over the weekend, the company began informing third-party sellers that it would no longer limit the number of units that sellers could send per order to its warehouses. Amazon previously placed a cap on nonessential inventory restocks as it dealt with the sudden surge in consumer demand for products on its marketplace.  

Now, sellers have been informed that they can send in an unrestricted quantity of inventory. 

“We removed quantity limits on products our suppliers can send to our fulfillment centers,” Kristen Kish, an Amazon spokeswoman told CNBC. “We continue to adhere to extensive health and safety measures to protect our associates as they pick, pack and ship products to customers, and are improving delivery speeds across our store.” 

Amazon has also brought back the “Featured deals” and “Frequently bought together” sections on its website, indicating that the company isn’t as crushed by demand as it was in the initial stages of the pandemic. 

The e-commerce giant hasn’t yet restored its one- and two-day delivery options, but next-day delivery is now starting to come back online for select cities in the U.S.

Hazard pay for workers

In addition to loosening some shipping restrictions, Amazon will be extending hazard pay to warehouse workers through the end of May. The company will stop offering the extra pay in June, according to a Recode report.  

Amazon has faced criticism over its treatment of front-line workers during the pandemic. Lawmakers and activist groups have argued that the company isn’t doing enough to protect warehouse workers who have continued to work during the health crisis and have been forced to work in facilities where other employees have tested positive for COVID-19.

Amazon is currently being investigated by The National Labor Relations Board (NLRB) over its recent firing of at least four workers who spoke out about the company’s allegedly unsafe working conditions during the coronavirus crisis. 

In mid-March, the company increased warehouse and delivery employee pay by $2 per hour and instated double overtime pay. After extending the pay hike several times, the increases will now end on May 31.

“We continue to see incredible demand from customers right now and … our team’s response in coming back to work has been really great as well,” Dave Clark, Amazon’s senior vice president of worldwide operations, told Recode. “We think it’s the right thing for employees and the right thing for customers to keep it on for a couple of weeks.”

Amazon has made moves to suggest that it is easing COVID-19 shipping restrictions, such as delaying shipments of nonessential items. Over the weekend,...

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Senators question Amazon over termination of COVID-19 whistleblowers

Amazon has fired at least four employees who publicly expressed concern about the company’s COVID-19 health and safety measures, and now a group of senators want to know why.  

On Wednesday, senators including Bernie Sanders, Elizabeth Warren, Kamala Harris, and Cory Booker sent a letter to Amazon asking about its “policies for discipline and termination regarding workers who raise health and safety concerns.” 

The group of senators noted that more than 100 Amazon workers have tested positive for COVID-19, and at least three fulfillment center employees have died. In light of these numbers, the senators asserted that Amazon’s efforts to boost worker safety during the health crisis have been insufficient. 

Employees have the right to speak up 

The letter stated that employers have a duty to ensure that workplaces are “free from recognized hazards that are causing or are likely to cause death or serious physical harm to employees.” Additionally, employees should have the right to speak up about concerns “without fear of retaliation.”

“Given the clear public history of these four workers’ advocacy on behalf of health and safety conditions for workers in Amazon warehouses preceding their terminations, and Amazon’s vague public statements regarding violations of ‘internal policies,’ we are seeking additional information to understand exactly what those internal policies are,” the senators wrote.

Amazon has until May 20 to provide answers to nine questions raised by the group of senators. The company has maintained that it terminated the employees in question for repeatedly violating policies such as physical distancing, not for talking publicly about working conditions or safety. 

“We support every employees’ right to criticize or protest their employer’s working conditions, but that does not come with blanket immunity against any and all internal policies,” the company said in a statement. “We look forward to explaining in more detail in our response to the Senators’ letter.”

Amazon has fired at least four employees who publicly expressed concern about the company’s COVID-19 health and safety measures, and now a group of senator...

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Amazon’s Bezos called to testify before Congress over competition concerns

Just last week, Sen. Josh Hawley (R-Mo.) asked the Justice Department to open a criminal antitrust investigation into Amazon’s business practices. On Friday, that request moved up a notch when Amazon founder and CEO Jeff Bezos received word that the House Judiciary Committee would like him to fly to Capitol Hill and testify before the group regarding competition concerns. 

The pieces of the puzzle started back on April 23, when the Wall Street Journal reported that Amazon had utilized confidential information from the company’s third-party sellers in order to develop competing products under the Amazon private label banner. The Journal’s investigation ran counter to the sworn testimony that Amazon's associate general counsel, Nate Sutton, gave to the committee last July. 

Adding validation to the claim, the Journal based its report on interviews with over 20 former or current Amazon employees and the company’s internal documents. The outlet’s claims are also supported by findings of the European Commission, which has opened an antitrust investigation into Amazon for similar conduct.

Claims of exploiting third-party sellers

It’s important to note that it’s not that Amazon copies other products; all told, the company has more than 450 private labels and exclusive brands. Rather, the allegations claim that the company has gone too far by allowing its Amazon employees’ conduct to violate formal policy against the use of non-public, individual seller data. The Committee opened its letter to Bezos by getting right to that point. 

“If these allegations are true, then Amazon exploited its role as the largest online marketplace in the U.S. to appropriate the sensitive commercial data of individual marketplace sellers and then used that data to compete directly with those sellers,” the Committee wrote.

The letter continued by urging Bezos to respond to claims that employees violated the company’s policy against the use of non-public, individual seller data; reports that Amazon employees described pulling competitors’ data as “‘standard operating procedure’ when making products such as electronics, suitcases, sporting goods or other lines;” and reports that employees said that management set highly aggressive targets for Amazon’s private label business.

First congressional hearing for Bezos

Going in front of Congress will be something new for Bezos. Of the Big Tech stalwarts -- Apple, Facebook, Google, and Amazon -- Bezos is the only CEO that’s never gone before a Congressional committee.

The committee left the date for Bezos to appear open-ended, but it did say that it expects Bezos, as Amazon’s chief executive, to testify voluntarily and help sort this matter out. If not, it reserves “the right to compulsory process if necessary.” 

“It is vital to the Committee, as part of its critical work investigating and understanding competition issues in the digital market, that Amazon respond to these and other critical questions concerning competition issues in digital markets.”

Just last week, Sen. Josh Hawley (R-Mo.) asked the Justice Department to open a criminal antitrust investigation into Amazon’s business practices. On Frida...

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Senator asks for criminal antitrust investigation of Amazon

Sen. Josh Hawley (R-Mo.) is asking the Justice Department to open a criminal antitrust investigation into Amazon’s business practices. Hawley made the request in a letter to Attorney General William Barr.

Hawley’s action follows a report in The Wall Street Journal which claimed that Amazon had used sales data from its third party sellers to develop competing Amazon-branded products. 

The Journal said it interviewed more than 20 former employees of Amazon’s private-label business and reviewed documents showing the online retailer used proprietary data it got from its third-party vendors to develop competing products. Previously, the company told Congress that it does not do that.

Amazon’s response

In a statement, Amazon said that it looks at sales data to provide consumers with “the best possible experience” but insisted Amazon employees are barred from accessing non-public data to decide which private label products to develop and sell.

But the newspaper article cited an example of Amazon employees obtaining data about a popular car-trunk organizer offered on its site by a third-party vendor and analyzing the information to decide whether to launch a competing product.

In his letter to Barr, Hawley cited The Journal’s interviews with former Amazon employees and internal company documents obtained by the newspaper as strong evidence of antitrust violations.

“Amazon abuses its position as an online platform and collects detailed data about merchandise so Amazon can create copycat products under an Amazon brand,” Hawley wrote.

Amazon said it is conducting its own internal investigation of the issue, reiterating that company policy prohibits employees from accessing sales data from third-party vendors on the site in order to develop competing products.

Big Tech critic

Hawley, who was Missouri’s attorney general before being elected to the Senate in 2018, has been a frequent critic of Amazon, as well as other large technology firms. A week ago, he fired off letters to Alphabet (Google) CEO Sundar Pichai and Apple CEO Tim Cook, raising concerns about their contact tracing projects during the coronavirus (COVID-19) pandemic.

"If you seek to assure the public, make your stake in this project personal,” Hawley told the executives. “Make a commitment that you and other executives will be personally liable if you stop protecting privacy.”

Hawley said he is concerned that the tech firms will sell the data it collects during contact tracing to advertising firms to target products to consumers.

Sen. Josh Hawley (R-Mo.) is asking the Justice Department to open a criminal antitrust investigation into Amazon’s business practices. Hawley made the requ...

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Amazon ramps up authentication procedure for third-party sellers with video calls

On paper, anyone can be a Tom, Dick, or Harry, but on-screen, the chances are slimmer that someone can pull off an impersonation. At least that’s what Amazon is hoping for in a new test designed to authenticate third-party sellers and minimize its chances of getting bitten by a fraudster.

When the company started its campaign to validate candidates, its preference was meet potential applicants in person, but when COVID-19 looked like it wasn’t going anywhere for a while, the company turned to video calls.  

Third-party business is Amazon’s wellspring. A whopping 58 percent of its gross sales come from third-party sellers. In late 2019, the company made dramatic changes to its policies to try to curry these sellers’ favor by making things fairer. 

“As we practice social distancing, we are testing a process that allows us to validate prospective sellers’ identification via video conferencing,” an Amazon spokesperson said in a statement, “This pilot allows us to connect one-on-one with prospective sellers while making it even more difficult for fraudsters to hide.”

Hoping this change will do the trick

Amazon’s caught the ire of a Wall Street Journal investigation in 2019 for its substandard scrutiny of third-party sellers.

“In practice, Amazon has increasingly evolved like a flea market. It exercises limited oversight over items listed by millions of third-party sellers, many of them anonymous, many in China, some offering scant information,” the Journal wrote.

The result of Amazon’s lax attitude toward that seller group was a scourge of mislabeled or banned products, counterfeit goods, and even some items that had been declared “unsafe” by federal agencies.

Amazon’s new video authentication procedure is in beta in the U.S., U.K., China, and Japan. The natural, modern-day inclination would be to think that the process uses facial recognition. However, Amazon has decided to take a more personable route in trying to make the process as non-Big Brother-like as possible.

According to GeekWire’s confirmation of the process, Amazon will use its Chime video-conferencing technology -- similar to Zoom or Skype -- to make the calls to applicants. Once online, an Amazon representative double-checks the prospective seller’s ID to make sure it matches the person they’re talking to on-screen, as well as the documents the seller has provided in the application. Amazon says that, so far, more than 1,000 prospective sellers have gone through the screening process.

On paper, anyone can be a Tom, Dick, or Harry, but on-screen, the chances are slimmer that someone can pull off an impersonation. At least that’s what Amaz...

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Amazon waitlisting customers as demand for online grocery delivery skyrockets

Amazon has been forced to waitlist new shoppers amid a surge in demand for food delivery via Whole Foods or Amazon Fresh. Starting this week, Amazon said it will require new customers to “sign up for an invitation” to use those services. 

In a blog post, the company explained that it’s struggling to keep up with grocery delivery demand from its Amazon Prime subscribers despite having increased its order capacity by 60 percent in recent weeks. 

“While we have increased order capacity by more than 60 percent due to COVID-19, we still expect the combination of restricted capacity due to social distancing and customer demand will continue to make finding available delivery windows challenging for customers,” the company said. 

“To help, in the coming weeks, we will launch a new feature that will allow customers to secure time to shop. This feature will give delivery customers a virtual ‘place in line’ and will allow us to distribute the delivery windows on a first come, first served basis. Simultaneously, we will continue to add capacity as swiftly as possible.” 

‘Unprecedented demand’ 

The company said it’s temporarily requesting that new Amazon Fresh and Whole Foods Market delivery consumers sign up for an invitation to join during this time of “unprecedented demand.”

“With the new world of social distancing and stay-at-home orders in place for most of the country, customers have generated unprecedented demand for grocery delivery,” the company said. “Our Amazon associates, Whole Foods Market Team Members, and delivery partners are among the many retail heroes of this COVID-19 crisis.” 

In addition to boosting its order capacity, Amazon -- which purchased Whole Foods for $13.7 billion in 2017 -- said it added pick-up to around 70 new Whole Foods locations. The company said it also modified its opening hours at some locations to enable employees to “focus exclusively on fulfilling online grocery orders during this time.” 

Amazon has been forced to waitlist new shoppers amid a surge in demand for food delivery via Whole Foods or Amazon Fresh. Starting this week, Amazon said i...

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Amazon same-day delivery can now take as little as 5 hours in some areas

It’s not quite to the “as quick as you can say Jack Robinson” stage, but some Amazon customers will soon be able to get their deliveries in less than five hours.

The online shopping mecca is accelerating its same-day delivery for customers in Dallas, Orlando, Philadelphia, and Phoenix thanks to a $1.5 billion investment in its fulfillment centers in those areas.

How quick and what’s available

The time an order is delivered depends greatly on when it’s placed in these areas: 

  • Orders placed between Midnight and 8am, local time, will be delivered by 1pm; 

  • Orders placed between 8am and 1pm will be delivered by 6pm; 

  • Orders placed between 1pm and 5pm will arrive by 10pm; and 

  • Orders placed between 5pm and Midnight will arrive by 8am the next day.

Customers shouldn't expect anything and everything to make it to their doorstep at lightning speed, but Amazon says its list of available items is in the 3 million range and includes lots of I-need-it-quick items like diapers, dog food, and device chargers. Eligible items are products marked with “Prime FREE Same-Day Delivery”.

“Making so many daily deliveries across such a large selection of products isn’t an easy job,” Amazon’s Jon Alexander wrote in a blog post explaining the investment Amazon made in its warehouses to facilitate improvements like this. “We’re able to do so by storing need-it-today items in brand new facilities we built even closer to customers. These are first-of-their-kind buildings and serve as mini-fulfillment centers optimized for faster click-to-delivery speeds.”

“And while it may seem counterintuitive, the faster delivery speeds enabled by these facilities actually help us lower carbon emissions in line with our Climate Pledge to be net zero carbon by 2040 -- 10 years ahead of the Paris Agreement. This is because these new facilities are in close proximity to customers, reducing the need for aircraft transport and generally decreasing the distance drivers have to travel to deliver packages to our customers,” Alexander said.

It’ll cost you

You may have thought that this bump-up in service is a total freebie, but that’s not quite the case. Prime members who spend over $35 will get the service gratis, but for any total order under $35, the sped-up delivery will cost an extra $2.99. 

Amazon will no doubt be adding new markets for the faster delivery service. The best thing consumers can do to stay on top of when the service will become available for them is by entering their zip code on Amazon’s same-day delivery page.

It’s not quite to the “as quick as you can say Jack Robinson” stage, but some Amazon customers will soon be able to get their deliveries in less than five...

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Amazon opens the doors to its first Go supermarket

You: “Alexa, take me to that new Amazon Go supermarket.”

Alexa: “Pack your bags -- we’re off to Seattle!”

Never at a loss for trying something new, Amazon has just launched its first Amazon Go Grocery, with Seattle getting the nod as the idea’s geo launchpad.

Nearly 5,000 items will be on shelves laid out over a 10,400-square-foot space (about half the size of the smallest Wal-Mart). The initiative is essentially a heftier version of its app-driven, checkout-free Amazon Go convenience store, with a wider range of products like wine and organic vegetables. 

The other major difference is that the updated idea will be closer to residential areas, most likely as a test to see how it fares versus traditional grocers like Publix, Kroger, and Safeway.

Thinking ahead

As is the case with anything digital, cashless, or app-driven, there’s always the possibility of bumps in the road, but Amazon has done its best to predict those. 

One example would be how a shopper tends to pick up produce like avocados or tomatoes and compare size and freshness. To get over that hurdle, Amazon is keeping track of moments when consumers physically pick up items by using in-store cameras. When the item is put back, the store’s systems register what the product is so it can be checked later on. 

“Most of the things at Amazon Go are packaged, or they’re single items like a can of Coke,” Dilip Kumar, vice president of Amazon’s Physical Retail and Technology department, told GeekWire. “But here, people are shopping for potatoes or they’re shopping for onions — there’s a lot more browsing and rummaging that tends to happen. That’s what makes this problem a lot more complicated.”

Anything missing?

Amazon has thought everything out pretty well. Staying competitive with typical grocery chains, it has prepared “Meals Made Easy” selections, cat litter, toiletries, baked goods, and even alcohol like wine and beer. 

However, if you’re a meat lover and like to talk to the butcher, the supersized version of Amazon Go might not be for you. Yes, there is beef, seafood, and poultry, but all of that is pre-cut and pre-wrapped. 

Go big or go home

Amazon appears ready to expand this concept if all goes well. In comments to The Wall Street Journal, Kumar said that there is “no real upper bound” to the store concept. “It could be five times as big, it could be 10 times as big." 

One question that came up as ConsumerAffairs was doing the legwork on this story was what happens to Whole Foods. While some marketing brains might think Amazon is cannibalizing itself by having two grocery brands, the company feels it can satisfy two distinct and different groups of grocery shoppers without hurting either one. 

One of those differentiators is home delivery, an add-on that Whole Foods keeps expanding on and one that Go will likely avoid.

You: “Alexa, take me to that new Amazon Go supermarket.”Alexa: “Pack your bags -- we’re off to Seattle!”Never at a loss for trying something new, A...

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Amazon seeks to depose President Trump and other officials over Pentagon contract

Back in November, Amazon filed a lawsuit challenging the federal government’s decision to choose Microsoft for a $10 billion cloud computing contract with the Pentagon. Now, the company is going a step further by seeking depositions from several federal officials -- including Defense Secretary Mark Esper, former Defense Secretary James Mattis, and President Donald Trump. 

The company has already alleged that the government's decision was based on political considerations. In a statement, an Amazon Web Services (AWS) spokesperson pointed to President Trump’s supposed penchant for using political position to his advantage. 

“President Trump has repeatedly demonstrated his willingness to use his position as President and Commander in Chief to interfere with government functions -- including federal procurements -- to advance his personal agenda,” a spokesperson said. 

“The preservation of public confidence in the nation’s procurement process requires discovery and supplementation of the administrative record, particularly in light of President Trump’s order to ‘screw Amazon.’ The question is whether the President of the United States should be allowed to use the budget of the [Department of Defense] to pursue his own personal and political ends.”

“Unmistakable bias”

The $10 billion cloud computing contract -- otherwise known as the Joint Enterprise Defense Infrastructure (JEDI) contract -- is meant to provide the military with better access to technology and information when working in remote areas of the world. 

In a legal motion filed last month, Amazon requested that the current contract set up between the federal government and Microsoft not be allowed to take effect until after its lawsuit has been dealt with. 

“It’s critical for our country that the government and its elected leaders administer procurements objectively and in a manner that is free from political influence. Numerous aspects of the JEDI evaluation process contained clear deficiencies, errors, and unmistakable bias -- and it’s important that these matters be examined and rectified,” said Amazon spokesperson Drew Herdener. 

Back in November, Amazon filed a lawsuit challenging the federal government’s decision to choose Microsoft for a $10 billion cloud computing contract with...

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Amazon engineer goes public with criticism of the Ring doorbell security system

You’ve probably seen the TV commercials for the Ring doorbell security system, which allows a homeowner to monitor who’s at the front door from any remote location.

A software engineer who works for Amazon has taken the step of publicly condemning the product, claiming the way it gathers and archives video is “not compatible with a free society.” In a post on Medium, engineer Max Eliaser said the Ring system should be shut down immediately.

Amazon did not respond to media requests for comment. The company has a policy that limits employees from speaking out on company issues and policies, but Eliaser spoke out anyway.

"The deployment of connected home security cameras that allow footage to be queried centrally are simply not compatible with a free society," Eliaser wrote in the post. "The privacy issues are not fixable with regulation and there is no balance that can be struck. Ring should be shut down immediately and not brought back."

Data breach

Eliaser’s protest does not appear to be directly tied to last month’s data breach involving about 3,000 Ring customers. Some customers had their log-in information, names, emails, passwords, time zones, and camera locations exposed. Hackers who gained access to the information could potentially use it to take over the devices and view video history. 

In an email to customers, the company explained that the information was most likely leaked because of credentials that were stolen in separate data breaches.

Amazon purchased Ring in 2018. In the past, the company has faced scrutiny over privacy issues, mostly around its agreements with law-enforcement agencies and problems with hackers accessing the devices.

Eliaser’s post was accompanied by dozens of other anti-Amazon comments from employees who identified themselves as climate activists and expressed opposition to some of Amazon’s corporate policies.

You’ve probably seen the TV commercials for the Ring doorbell security system, which allows a homeowner to monitor who’s at the front door from any remote...

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Amazon files motion to stop Microsoft/Pentagon contract

Being passed over for a big contract can be frustrating for any company, but Amazon isn’t going to take a recent government decision lying down. 

Reuters reports that the online retailing giant filed a motion earlier this week to stop a contract between Microsoft and Pentagon from taking effect until after its legal challenge to the deal has been dealt with. 

Amazon alleged back in November that the Pentagon awarded Microsoft a massive cloud contract for the Joint Enterprise Defense Infrastructure Project -- known as JEDI -- based on political considerations. The company said it lost out on $10 billion in potential revenue by being passed over. 

“It’s critical for our country that the government and its elected leaders administer procurements objectively and in a manner that is free from political influence,” Amazon spokesman Drew Herdener said in a statement back in November. “Numerous aspects of the JEDI evaluation process contained clear deficiencies, errors, and unmistakable bias -- and it’s important that these matters be examined and rectified.”

Protesting the contract

The JEDI contract is meant to provide the military with better access to the technology and information it needs when working in remote locations around the world. In challenging the government’s decision to work with Microsoft, Amazon said that it wouldn’t be proper for the contract to proceed while its legal challenge is still being considered.

“It is common practice to stay contract performance while a protest is pending, and it’s important that the numerous evaluation errors and blatant political interference that impacted the JEDI award decision be reviewed,” Amazon Web Services said in a statement. 

Officials at the Pentagon have rejected the notion that its choice to work with Microsoft was made with political considerations. 

Being passed over for a big contract can be frustrating for any company, but Amazon isn’t going to take a recent government decision lying down. Reuter...

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Amazon wants to scan shoppers’ hands as new payment method

Checking out at a grocery store or brick-and-mortar business may soon be as simple as waving your hand. 

The Wall Street Journal (WSJ), citing sources familiar with the matter, reports that Amazon is in the process of developing technology that would allow consumers to use their handprint as a payment method. The process would work by linking payment card information to a person’s hand so they could quickly get through the checkout line without the hassle of pulling out a card or cash.

The new payment method would likely require specific checkout terminals to work, but the retail giant is reportedly looking to introduce them first in coffee shops, fast-food restaurants, and other retail locations.

People familiar with the developments say that Amazon is already working with Visa to test the new terminals and is looking to do the same with Mastercard at some point in the future. Card issuers like Wells Fargo and JPMorgan Chase are also supposedly being contacted to support the financial side of the equation.

Amazon continues push into retail

Amazon has been continuing to push into the physical retail space after finding massive success in the online market. Following the rollout of several of its Amazon Go stores, the company was reportedly considering opening up a similar line of supermarkets in 2020.

People familiar with the matter said that the new stores would be powered by the same cashless technologies used in Go stores, which allow consumers to pick out items and pay for them upon exiting the store without having to wade through a checkout line.

A separate report suggested that Amazon was also looking to expand its number of Amazon Go stores by placing them in airports, movie theaters, and other merchant locations.

Checking out at a grocery store or brick-and-mortar business may soon be as simple as waving your hand. The Wall Street Journal (WSJ), citing sources f...

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Amazon wins big over holiday season

If you were to take stock following the holiday shopping season, it would be hard to find an area in which Amazon didn’t see growth. 

Despite a shorter holiday shopping season between Thanksgiving and Christmas, the online retailer reports that it sold billions of items through its network and signed up millions of consumers for its Prime membership. The company cited special deals on some of the busiest shopping days throughout November and December as being a big driver for its success.

“Throughout the season, Amazon offered customers incredible deals every day and deeper discounts and more Deals of the Day than ever before during shopping events like Black Friday and Cyber Monday,” the company said. 

Amazon devices and Prime memberships

While independent and third-party companies that use Amazon’s network produced over a billion sales over the holiday period, the online retailer says that some of its own products and services were big hits with consumers this year. 

The company says it sold “tens of millions” of Amazon devices, including the Echo Dot, Fire TV Stick with Alexa Voice Remote, and Echo Show 5. It also experienced an 80 percent year-over-year increase in the number of people who used its grocery delivery service through Whole Foods and Amazon Fresh.

Perhaps the biggest highlight may have been the number of consumers who signed up for Amazon’s Prime membership. The company reports that over five million consumers signed up for the program over the holidays, though it remains to be seen if those memberships will hold as we move into 2020. 

“This holiday season has been better than ever thanks to our customers and employees all around the world,” added Amazon CEO Jeff Bezos. “On behalf of all Amazonians, we wish everyone the happiest of holidays and a fantastic 2020.”

If you were to take stock following the holiday shopping season, it would be hard to find an area in which Amazon didn’t see growth. Despite a shorter...

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Amazon prohibits sellers from using FedEx ground delivery shipping for Prime orders

Competition between Amazon and FedEx may be heating up, but it could come at a bad time for consumers who are depending on the services for holiday deliveries. 

The Wall Street Journal (WSJ) reports that Amazon has blocked third-party sellers on its site from using FedEx’s ground delivery service for consumers’ Prime orders. While sellers can still use FedEx’s ground delivery for standard orders or its Express delivery for Prime orders, the move will likely have an impact on package delivery during a busy holiday season. 

“While this decision affects a very small number of shippers, it limits the options for those small businesses on some of the highest demand shipping days in history, and may compromise their ability to meet customer demands and manage their businesses,” a FedEx spokesperson told CNBC, adding that the company will still try to support its customers to the best of its ability.

Amazon reportedly told third-party sellers that it based its decision to limit shipping options through FedEx to ensure that customers could receive their packages on time during a period of high package traffic.

Growing competition

FedEx and Amazon may continue to butt heads as each company tries to take more control of the ecommerce space. Earlier this year, FedEx announced that it would be severing ties with the online retailer by ending its ground delivery contract and no longer shipping packages by air via FedEx Express.

However, Amazon has been making moves of its own to become more self-reliant from a shipping standpoint. It has been working to expand its own ground delivery fleet so that it can deliver customers’ packages on its own.

“We are constantly innovating to improve the carrier experience and sometimes that means reevaluating our carrier relationships. FedEx has been a great partner over the years and we appreciate all their work delivering packages to our customers,” the company said following the termination of its contract with the company.

Competition between Amazon and FedEx may be heating up, but it could come at a bad time for consumers who are depending on the services for holiday deliver...

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Amazon removes Christmas ornaments bearing images of Nazi death camp

Amazon has removed a series of products from its site after the operators of Poland’s Auschwitz Memorial said the products bore the images of the Nazi death camp.

The images were found on Christmas ornaments, bottle openers, key rings, and mouse mats.

“Selling ‘Christmas ornaments’ with images of Auschwitz does not seem appropriate,” the Auschwitz Memorial posted on its Twitter feed. “Auschwitz on a bottle opener is rather disturbing and disrespectful. We ask @amazon to remove the items of those suppliers.”

Amazon did so almost immediately. In a statement to the media, the online retailer said sellers that don’t follow Amazon’s selling guidelines are “subject to action,” including the closing of their selling account. The guidelines prohibit the sale of “products related to human tragedies and natural disasters.” 

Auschwitz is perhaps the most notorious of the Nazis’ concentration camps. An estimated 1 million people died there during World War II.

Third-party seller

The items were offered for sale by an unidentified third-party seller, not by Amazon itself. The Auschwitz Memorial posted screenshots of the online product descriptions. Each product depicted old, institutional-type buildings that were not identified with a location. One product carried a description that said: “The ideal city souvenir to commemorate and share the cities you have visited.” 

Neither Amazon nor the Auschwitz Memorial speculated about the motive for the product offerings -- whether they were intended to promote a neo-Nazi ideology or were simply the result of tone-deaf marketing.

However, this isn’t the first time that something like this has happened. CNBC reported last year that Amazon had removed some products from its site -- including infant clothing -- that carried Ku Klux Klan and Nazi symbols.

Amazon has removed a series of products from its site after the operators of Poland’s Auschwitz Memorial said the products bore the images of the Nazi deat...

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Amazon challenges the awarding of the Pentagon’s JEDI project to Microsoft

It’s often said, “You can’t fight City Hall” -- but when you’re as big as Amazon, maybe you can. At least it’s going to try.

Amazon, which also operates one of the world’s largest cloud services companies -- AWS -- has filed a lawsuit against the U.S. government, claiming politics played a role in its loss of a huge Pentagon contract to rival Microsoft.

The company has taken its complaint to the U.S. Court of Federal Claims after expressing its displeasure at losing the $10 billion cloud contract for the Joint Enterprise Defense Infrastructure project, known as JEDI.

It’s unusual but not unprecedented for a losing bidder on a government contract to go to court. In this case, Amazon believed it would land the deal because it is the biggest player in the industry and it has a track record with the national security establishment, having provided similar services for the CIA.

But there may be another factor at work here -- at least Amazon thinks there is. Amazon’s CEO is Jeff Bezos, who also owns the Washington Post, which is not one of President Trump’s favorite publications. In its filing, the company suggests that its loss of the contract has political overtones.

‘Free from political influence’

“It’s critical for our country that the government and its elected leaders administer procurements objectively and in a manner that is free from political influence,” Amazon spokesman Drew Herdener said in a statement to the media. “Numerous aspects of the JEDI evaluation process contained clear deficiencies, errors, and unmistakable bias -- and it’s important that these matters be examined and rectified.”

Amazon hasn’t commented beyond that initial statement and Microsoft hasn’t commented either, apparently preferring to stay out of it. Even Trump hasn’t mentioned it in a tweet -- at least not yet.

Earlier this year, Trump did comment on the contract process, asking whether the Defense Department was fairly judging the bids. He pointed to complaints from Microsoft, as well as Oracle and IBM.

Oracle has also gone to court to appeal a ruling from the U.S. Court of Federal Claims that rejected its legal challenge to the contract process.

The Jedi contract was awarded to Microsoft in late October.

It’s often said, “You can’t fight City Hall” -- but when you’re as big as Amazon, maybe you can. At least it’s going to try.Amazon, which also operates...

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Amazon reportedly plans to open a chain of cashless supermarkets early next year

Amazon reportedly plans to expand its cashless Go Store concept to supermarkets next year and could even license the technology to other chains, changing grocery shopping the same way it has altered the retail landscape.

Bloomberg quotes sources with knowledge of the project as saying the first cashless supermarkets could open in the first quarter of next year.

After years of planning, Amazon opened the first Amazon Go convenience store in early 2018 in Seattle. The company’s Just Walk Out Technology allows shoppers to scan their phones when they enter the store, grab what they want, and walk out without having to stop at a cash register to pay.

Artificial intelligence charges the customer’s credit card every time an item is picked up. If you change your mind and put it back on the shelf, the software removes it from your account.

There have been rumblings that Amazon is moving to enlarge the scale of its cashless stores. A report in September suggested the company could open as many as 3,000 cashless stores by the end of 2021.

Ambitions beyond convenience stores

But Amazon apparently has ambitions beyond the small convenience store concept. Bloomberg reports that the company is testing the technology in a 10,000 square foot supermarket in Seattle.

Amazon owns the Whole Foods Market supermarket chain, but it isn’t clear if or when the Go technology might be deployed there. Amazon said last week that it intends to launch an entirely new supermarket brand with the first stores opening in upscale Los Angeles neighborhoods in 2020.

Consumers generally have a favorable reaction to the Go technology, praising it for its ease of use and allowing consumers to skip the checkout lines. But not everyone is a fan.

Earlier this year, city officials in San Francisco discussed banning cashless stores, claiming they discriminate against low-income consumers. To use a cashless store, a consumer would need both a credit or debit card and a mobile device. Low-income consumers, the officials argued, usually have neither.

Shortly afterward, Amazon announced its Go Store in New York would be the first to accept cash. According to an Amazon official, a consumer who wants to pay with cash will be able to get the help of a store employee who will scan their purchases for them.

Amazon reportedly plans to expand its cashless Go Store concept to supermarkets next year and could even license the technology to other chains, changing g...

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Amazon to open a new grocery store in 2020

Amazon will continue to expand its brick-and-mortar footprint through the addition of a grocery store that will exist as an alternative to Whole Foods and Amazon Go, CNET reports. 

Four job listings for the grocery store were posted on Monday for “Amazon’s first grocery store,” which is set to open in Woodland Hills, California in 2020. The company has leased a 35,000 square-foot location that was previously a Toys ‘R’ Us. 

Amazon was rumored to be working towards the opening of a new grocery back in March, when a Wall Street Journal report cited sources as saying Amazon would be opening grocery stores smaller than traditional supermarkets but larger than a typical convenience store. 

The company has now confirmed that the new grocery store format is on the way, but it hasn’t provided details on what the store will be called or what pricing consumers can expect. 

Won’t compete with Whole Foods

Last month, the Journal reported that Amazon’s new stores will sell prepared foods and "mainstream groceries such as soda and Oreos." Amazon told CNET that its new stores won’t compete against Whole Foods, which it acquired in 2017. 

"When it comes to grocery shopping, we know customers love choice, and this new store offers another grocery option that's distinct from Whole Foods Market, which continues to grow and remain the leader in quality natural and organic food," a company spokesperson told the publication. 

The e-commerce giant has taken other steps toward expanding its presence in the grocery sector. In late October, Amazon announced that it would start giving Prime members free grocery delivery through its Amazon Fresh service, which previously cost $14.99 per month.

Amazon will continue to expand its brick-and-mortar footprint through the addition of a grocery store that will exist as an alternative to Whole Foods and...

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Amazon Fresh now free for Prime members

Amazon announced on Tuesday that it’s giving Prime members free grocery delivery through its Amazon Fresh service, which previously cost $14.99 per month. 

The food delivery service is currently offered in 2,000 cities, and Amazon says “even more cities” will get the service in the near future. Prime members who use it get fresh groceries -- including produce, meat, snacks, and household essentials -- delivered within a two-hour window. 

Going forward, the service will be free for those who pay $119/year for Amazon Prime. Initially, Amazon will be launching the free program on an invite-only basis, beginning with Prime members who already use Amazon Fresh or who have previously ordered deliveries from Whole Foods. Other Prime members can gain access by requesting an invitation.  

“Prime members love the convenience of free grocery delivery on Amazon, which is why we’ve made Amazon Fresh a free benefit of Prime, saving customers $14.99 per month,” said Stephenie Landry, VP of Grocery Delivery. “Grocery delivery is one of the fastest growing businesses at Amazon, and we think this will be one of the most-loved Prime benefits.”

Amazon, which acquired Whole Foods in 2017, has been striving to grow its network of grocery stores in the U.S. through the launch of a new line of grocery stores separate from Whole Foods. The company has also been speeding up its delivery times, which has prompted competitors like Walmart and Target to follow suit. 

Amazon announced on Tuesday that it’s giving Prime members free grocery delivery through its Amazon Fresh service, which previously cost $14.99 per month....

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Amazon expands availability of Counter pickup option

Amazon has expanded the availability of its Counter pickup option, which it first debuted back in June as a way to facilitate “quick and easy pickup of packages.” 

Earlier this year, the company announced that the service had become available at more than a hundred Rite Aid stores in the U.S. In its announcement, the company promised that more locations would be added in the coming months.

“Over time, the Counter network will expand to thousands of other locations through additional partnerships with retailers, convenience stores and small businesses across the U.S,” the e-commerce giant said. 

This week, Amazon announced that Counter pickup is now available at thousands of additional locations thanks to recent partnerships with Stage Stores, GNC, and Health Mart. 

“With this expansion, customers now have access to thousands more Amazon Hub Counter locations with Amazon’s new store partners GNC, Health Mart and Stage Stores,” the company said in a press release. “Delivery to a Counter location is available for the tens of millions of items sold on Amazon.com, and works with Same-Day, One-Day, Two-Day and Standard Shipping.” 

Show barcode to store staff

Amazon is reminding consumers that there’s no extra cost to use the service. Customers who choose to have their package sent to a Counter location will get an email containing a barcode that will need to be shown to a store employee. 

“Simply visit your selected store and provide the store assistant with your barcode to receive your package. You'll have 14 days to collect your package,” Amazon said. 

Customer response to the new Counter pickup option “has been tremendous,” said Patrick Supanc, Worldwide Director of Amazon Hub. “This new network of pickup points gives customers a pickup experience that is fast, flexible and convenient, and partners are thrilled with the strong engagement and additional foot traffic Counter is driving for their stores.”

The expansion of Amazon’s parcel pickup option comes as retailers speed up their delivery times in an effort to compete with Amazon’s delivery times. Earlier this week, Best Buy announced that it will be offering its customers free next-day delivery over the holiday season. Walmart and Target have also announced efforts to speed up their shipping times.

Amazon has expanded the availability of its Counter pickup option, which it first debuted back in June as a way to facilitate “quick and easy pickup of pac...

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Amazon put consumers at risk by selling expired food on its site, report claims

An investigation by CNBC has discovered that Amazon shipped and sold expired food.

Now, keep in mind that the fingers being pointed here are not necessarily at Amazon as the “seller” of the product, but rather third-party vendors who may buy in bulk or have drop-shipped from overseas and resold on Amazon. Nonetheless, Amazon’s good name has taken on some tarnish because the transactions happened on its platform.

What expired foods were sold

CNBC found a wide range of expired products ranging from beef jerky to baby formula that were sold past the item’s sell-by date.

Why? Well, the investigators say you can blame technology.

“Interviews with brands, consumers, third-party sellers and consultants all point to loopholes in Amazon’s technology and logistics system that allow for expired items to proliferate with little to no accountability,” said CNBC’s Annie Palmer. “Consumer safety advocates worry that as the marketplace grows, the problem will only get worse.”

To its credit, Amazon said it took “corrective action” regarding the issue, but the company told reporters that the incidents were isolated and didn’t require enforcement action against the sellers, such as forcing them to remove the products from the site.

On top of CNBC’s detective work, ConsumerAffairs did some digging of its own and found the following expired products -- or products that raised the ire of consumers -- for sale on Amazon:

  • Kellogg’s Rice Krispies Treats. This product was sold by Kimeco, an Amazon third-party seller claiming to “understand the value of name brand quality products, at an affordable price with the convenience of home delivery.”

“Wish I could give no stars,” wrote one buyer. “DO NOT ORDER from this seller. So disappointed with my purchase. These were to be used for a dessert table & when I received them the box showed that they were EXPIRED!! I ordered them on May 1st & expiration date says April 25! These were useless.”

  • Duke's Mayonnaise. This product is sold by Terrific Deal, Inc. and fulfilled by Amazon. Twenty-seven percent of the customer reviews were 1-star (there’s no way to give “zero” stars). The case with this product was not the expiration date but the questionable condition it arrived in. 

“Received in terrible condition. It was a jar of oil, not at all creamy like the description says. Had to throw it out! It was disgusting. I am not saying all Duke’s mayonnaise is like that but this jar was not good. We were so anxious to try it based [on] the reviews,” one user wrote.

  • Similac Pro-Sensitive Infant Formula. It appears that Amazon is both the seller and shipper for this particular item. While CNBC’s investigation uncovered a minimal number of mentions regarding the expiration date, ConsumerAffairs found a potentially larger concern. A number of the consumer reviews were 1-star, and many of those thumbs-downs centered around the product’s seal. 

“Ordered 2 containers and both ‘New’ seals were torn. One container had the inner aluminum seal torn. There seems to be quality control issues with this product,” wrote one buyer. “Seal was open when I opened the box and there was no way to return it. We will not be using this formula. A total waste of $30!,” complained another user.

Grocery shoppers can’t be too careful

With Amazon’s name shining a laser beam on the situation, it serves as a good reminder that consumers simply can’t be too careful whether they’re buying online or at a discount store like Family Dollar or Dollar Tree. 

According to the Institute of Food Technologists, the bulk of U.S. food companies stamp lot codes and/or expiration dates on their products. There are two types of codes to pay attention to:

  • Lot Code: When manufacturers produce a product, they do so in batches. Each batch is assigned a unique series of numbers that make it possible for manufacturers to track exactly when a problem occurred and which products need to be recalled.

  • Expiration Dates: These are numbers represented in a date format that are used to provide a guideline for consumers so they will know when a food product is either no longer safe to eat or might not taste as good as it did when originally produced.

When you’re buying online -- be it on Amazon or any other site --  take a look at the 1-star reviews as well as the 4- and 5-star ones. Many times, there are considerations you haven’t thought of buried in those negative reviews.

An investigation by CNBC has discovered that Amazon shipped and sold expired food.Now, keep in mind that the fingers being pointed here are not necessa...

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Amazon reportedly in talks to bring Go tech to airports, movie theaters, and other merchants

Amazon is in talks to license its Go store technology to movie theaters, airport stores, sports stadiums, and other merchants across the U.S., according to CNBC. 

Sources familiar with the matter told the outlet that Amazon has proposed potential partnerships with several companies, including OTG's CIBO Express and Cineworld's Regal Theatres. Amazon’s grab-and-go cashierless technology could also be added to concession stands at MLB stadiums. 

“The idea is to start installing the technology working for customers in the first quarter of 2020 and have hundreds of these stores working by the end of 2020, two of the people said,” CNBC reported. “One person said Amazon hopes to have the upgrade process take just two weeks.”

Growing its retail presence 

Amazon currently has 16 of its cashierless Go stores in operation. At the stores, customers can pick up items such as ready-made snacks, lunches, drinks, frozen dinners, and basic groceries and walk out of the store without stopping to pay a cashier. 

The company is able to fulfill its “no lines, no checkouts, no registers” promise by relying on sensors and cameras placed throughout the store. These allow Amazon to track what customers take out of the store and charge customers’ credit cards accordingly.

Late last year, it was reported that the e-commerce giant had spoken to officials at several major U.S. airports regarding the possibility of putting Go stores in terminals. Few additional details were reported at the time. 

Now, CNBC’s sources say Amazon has approached several other companies about the possibility of using its cashierless technology. The company reportedly views partnerships with other merchants as a way to expand its retail presence rapidly. 

Amazon already owns Whole Foods, physical bookstores, and Amazon 4-star stores, where it sells items with positive customer reviews. 

While Amazon is eager to establish Go technology partnerships, opposition to the idea could come from those who argue that cashless operations are discriminatory to certain groups of people. Lawmakers in multiple cities have already pushed to ban cashless stores on the basis that they don’t provide equitable access to groups such as young people, victims of identity theft, immigrants, and the homeless.

Amazon is in talks to license its Go store technology to movie theaters, airport stores, sports stadiums, and other merchants across the U.S., according to...

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Amazon says it won’t stop recording user interactions with Alexa

Ever wish you could be a fly on the wall? Listen to people’s conversations? Get an inside look at what goes on inside someone’s house?

Well, Alexa -- Amazon’s digital fly on the wall -- has such a vista. Reports suggest that Amazon employees are tasked with listening to user commands at the same time as Alexa, and lawsuits allege that the company monitors conversations between children. But despite all that, Amazon says it’s not going to stop recording Alexa users.

USA Today reports that it was able to buttonhole Amazon senior vice president Dave Limp at last week’s product rollout and ask why.

Limp said that while the practice of recording user interactions with Alexa is not going away, it has decided to employ new privacy controls that will allow users to set up a request that will automatically delete all recordings either every three or 18 months. But there’s a kicker -- opting out of the recording process is not an option.

"We don’t keep data for data's sake," Limp said. "We‘re very convicted that by keeping this data… it improves the service materially."

It’s probably not the answer the super vigilant consumer wants, but Limp claims that Alexa’s accuracy improves "because of our ability to use the data.” As an example, the executive pointed to in-house research covering a three-month period when Alexa released in India. Data during that time period indicated that Alexa’s ability to interpret and reply with correct, usable responses improved by 33 percent due to the company’s information collection practices.

Every breath you take

Amazon’s stance begs the question: why do tech companies need to know what we’re doing in the first place? There’s no question that consumers should have control over their personal data, but wrestling the issue to the floor is like herding cats. 

“Because technology is evolving so rapidly these days, the usual regulatory and legislative mechanisms have no way of keeping up,” Robert Epstein, Senior Research Psychologist at American Institute for Behavioral Research and Technology, says. 

“Aggressive monitoring systems will not only be able to keep pace with the new technologies, they might even be able to keep a step ahead, scanning the technological landscape for irregularities and exposing thuggish behavior before it can do much damage.”

Home assistance devices like Amazon Alexa, Microsoft’s Invoke, and Google Assistant are on their way to becoming everyday home appliances like toasters and microwaves. But consumers have to remember that they’re the ones bringing the gadgets into their homes to begin with, and they need to be aware that those types of products are multiplying like rabbits -- especially at Amazon. Just last week, the company unveiled new Alexa-enabled earphones and eyeglasses.

Business titans recently begged Congress to create stricter consumer privacy laws, and Epstein warns that the time for the U.S. to put its finger in the data leak dike is now.

“Without such systems in place to protect us, two billion more people will be drawn into this Orwellian web within the next five years, and the recent proliferation of home assistant devices, as well as the rapidly expanding internet of things -- projected to encompass 30 billion devices by 2020  -- will make new forms of mind control possible that we cannot now even imagine,” Epstein cautioned.

Ever wish you could be a fly on the wall? Listen to people’s conversations? Get an inside look at what goes on inside someone’s house?Well, Alexa -- Am...

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Amazon launches cash payment option for online purchases

Amazon has announced that it’s giving customers the ability to pay for online purchases with cash. 

Amazon PayCode will let online shoppers pay for purchases on Amazon’s digital marketplace at one of 15,000 Western Union locations. 

“Customers have told us they love the convenience of paying in cash,” Ben Volk, Director, Payments at Amazon, said in a statement. “Together with Western Union, we’re able to offer customers more shopping choices, enabling them to pay for their online purchases in a way that is convenient for them.”

At checkout, customers who want to use the cash payment option can simply select “pay with Amazon PayCode.” Customers will then receive a QR code, which they can take to a participating Western Union location within the next 24 hours to pay for their purchase.

“We ship your order directly to your delivery address,” Amazon explained on its website. 

Adding cash payment options

The e-commerce giant has also announced that its Amazon Cash option, a separate service that enables customers to load cash into an Amazon account, is now offered at over 100,000 cash-loading locations across the U.S.

Earlier this year, Amazon was criticized for not allowing customers to pay with cash at its autonomous grab-and-go convenience stores. Lawmakers pointed out that not offering a cash payment at Amazon Go stores alienated a subset of potential customers, including those in low-income brackets. 

"For many City residents (for example, those who are denied access to credit, or who are unable to obtain bank accounts), the ability to purchase goods and services depends on the ability to pay for those goods and services in cash," San Francisco District Five Supervisor Vallie Brown explained in an April memo. "This is especially true of the very poor."

Amazon later announced that a cash payment option would soon be added to the stores, starting at a location in New York.  

Amazon has announced that it’s giving customers the ability to pay for online purchases with cash. Amazon PayCode will let online shoppers pay for purc...

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Amazon reportedly changed its search algorithm to promote profitable products

Amazon, which is currently facing antitrust investigations, is now being accused of changing its algorithms to promote products that would deliver high profit margins. 

The Wall Street Journal, citing sources familiar with the matter, reported Monday that Amazon tweaked its product-search algorithm late last year to elevate its own products over those from other sellers, despite internal objections to the idea.

In a statement to the Journal, the e-commerce giant said it has not "changed the criteria we use to rank search results to include profitability."

“Amazon designs its shopping and discovery experience to feature the products customers will want, regardless of whether they are our own brands or products offered by our selling partners,” Amazon spokeswoman Angie Newman said.

At this point, it’s not clear if the company’s changes resulted in higher profits.

Antitrust scrutiny

Amazon’s market dominance has landed it at the center of antitrust investigations in the U.S. and Europe. 

Towards the end of July, U.S. regulators announced that they would begin a broad antitrust probe of big tech companies. The Justice Department said the investigation would focus on how large tech companies achieved their market power and if they engaged in practices that “have reduced competition, stifled innovation, or otherwise harmed consumers.” 

Last week, bipartisan leaders of the House Judiciary Committee requested documents from the company related to how its own products factor into its algorithm. 

“Today’s document requests are an important milestone in this investigation as we work to obtain the information that our Members need to make this determination,” said Rep. David Cicilline (D-R.I.), leader of the antitrust investigation, in a statement.

Rep. Doug Collins (Ga.), the ranking Republican on the full Judiciary Committee, added that “this information is key in helping determine whether anticompetitive behavior is occurring, whether our antitrust enforcement agencies should investigate specific issues and whether or not our antitrust laws need improvement to better promote competition in the digital markets.” 

Amazon, which is currently facing antitrust investigations, is now being accused of changing its algorithms to promote products that would deliver high pro...

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Senators request more information on Amazon’s safety efforts

On the heels of a recent Wall Street Journal investigation which found that Amazon had more than 4,000 listings for items that had been declared unsafe by federal regulators, three U.S. senators are calling on Jeff Bezos to launch an internal investigation into the issue. 

“Unquestionably, Amazon is falling short of its commitment to keeping safe those consumers who use its massive platform,” wrote Sen. Richard Blumenthal (D-Conn.), Sen. Bob Menendez, (D-N.J.), and Sen. Ed Markey (D-Mass) in a letter to Amazon CEO Jeff Bezo.

“We call on you to immediately remove from the platform all the problematic products examined in the recent WSJ report; explain how you are going about this process; conduct a sweeping internal investigation of your enforcement and consumer safety policies; and institute changes that will continue to keep unsafe products off your platform.”

Senators want answers from Amazon

Last week, the Journal found that thousands of items listed on Amazon’s marketplace had either been “declared unsafe” or outright banned by federal agencies. About half of these items were toys or medications without proper risk warnings; at least 157 items were items Amazon had said it banned; and some items were even labeled as “Amazon’s choice.” 

Earlier this month, Menendez and Blumenthal sent a separate letter to Bezos asking for more information about the “Amazon’s Choice” program. Specifically, the senators wanted to find out if consumers are being duped into buying “products of inferior quality.” 

“We are concerned the badge is assigned in an arbitrary manner, or worse, based on fraudulent product reviews,” Menendez and Blumenthal said in the letter.

In their most recent letter, the two senators -- joined by Ed Markey -- asked Amazon to shed light on why its current safety protocols allowed numerous unsafe products to slip through the cracks and end up for sale on the site. Additionally, the senators want to know what Amazon plans to do to keep problematic listings from infiltrating the marketplace in the future.

Amazon says ‘safety is a top priority’

Following the WSJ report, Amazon quickly removed or changed the wording of more than half of the listings in question. 

“Safety is a top priority at Amazon,” an Amazon spokesperson said. “When a concern arises, we move quickly to protect customers and work directly with sellers, brands and government agencies.”

"Amazon offers customers hundreds of millions of items, and we have developed, and continuously refine and improve our tools that prevent suspicious, unsafe, or noncompliant products from being listed in our store," the company said in a blog post. 

In the post, the e-commerce giant didn’t mention anything about changing its existing safety policies to address the problem. The senators have given Bezos a deadline of September 29 to respond to their inquiries. 

On the heels of a recent Wall Street Journal investigation which found that Amazon had more than 4,000 listings for items that had been declared unsafe by...

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Numerous Amazon items declared unsafe by federal regulators

Thousands of items allowed to be listed on Amazon’s marketplace did not receive passing safety marks from federal regulators, according to an investigation from The Wall Street Journal. 

The Journal found that about 4,100 items on Amazon’s site had been “declared unsafe” or outright banned by federal agencies. About half of these items were toys or medications without proper risk warnings, at least 157 items were items Amazon had said it banned, and some items were even labeled as “Amazon’s choice.” 

In response to the investigation, Amazon removed or altered the wording of more than half of the listings in question. 

“Safety is a top priority at Amazon,” an Amazon spokesperson said. “When a concern arises, we move quickly to protect customers and work directly with sellers, brands and government agencies.”

In a blog post on Friday, Amazon highlighted its use of tools and programs to make sure products are "safe, compliant and authentic."

"Amazon offers customers hundreds of millions of items, and we have developed, and continuously refine and improve our tools that prevent suspicious, unsafe, or noncompliant products from being listed in our store," the company said. "In 2018, our teams and technologies proactively blocked more than 3 billion suspect listings for various forms of abuse, including noncompliance, before they were published to our store."

Difficulty policing large number of third-party sellers 

As Amazon has grown in scale, the site has faced challenges in policing its third-party sellers. 

Earlier this year, an investigation by Washington Attorney General Bob Ferguson found that school supplies and children’s jewelry sold on the digital marketplace had unsafe levels of toxic metals. On the heels of the discovery, Amazon quickly changed its quality control standards for these categories of products. 

Counterfeit listings have also been a problem for Amazon. Just last month, the e-commerce giant warned customers who previously purchased Align Probiotic nutritional supplements on its site that the supplements were most likely fake and should be tossed. 

Thousands of items allowed to be listed on Amazon’s marketplace did not receive passing safety marks from federal regulators, according to an investigation...

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Amazon wins tax showdown with IRS

Politicians are sometimes quick to criticize Amazon, claiming the retail giant pays little in the way of federal taxes.

Thanks to a federal court ruling, the company just avoided a very big tax bullet.

The 9th Circuit Court of Appeals has sided with Amazon in its dispute with the IRS over the way some of the company’s intangible assets, transferred to one of its European subsidiaries more than a decade ago, should be taxed.

Thanks to the court’s ruling, Amazon says it won’t have to pay a significantly higher tax, said to be in the neighborhood of $1.5 billion. It all came down to how these assets, such as customer lists, software, and intellectual property, are classified. The IRS insisted on a broader definition which would have meant Amazon had to pay more tax.

The assets are held by Amazon Europe Holding Technologies SCS, based in Luxembourg. Amazon said it chose that location for its European headquarters in part because of its favorable corporate tax rate.

Fought a local tax

Amazon has worked hard to keep its taxes low. Last year, when it appeared Seattle was about to impose a surtax on local large corporations the retailer teamed with Starbucks to fund a signature-gathering campaign to defeat it.

Sen. Bernie Sanders (I-Vt.) has been a fierce critic of Amazon’s pay and working conditions. Last year he took note of Amazon’s rock-bottom tax bill, contrasting it with the plight of the homeless population.

But tax experts say Amazon has historically plowed all or most of its profits back into the company to expand operations. Now that it is earning profits, they say Amazon’s tax bill will go up.

In Amazon’s dispute with the IRS, the court ruled that the law allows companies to transfer taxable assets to foreign subsidiaries without incurring a penalty, so long as the subsidiaries actually paid a portion of the development costs.

Politicians are sometimes quick to criticize Amazon, claiming the retail giant pays little in the way of federal taxes.Thanks to a federal court ruling...

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Amazon to start sending unsold inventory to charities

Amazon has announced that it will soon launch a program that will send unsold products from third-party sellers to charities instead of the dump. 

Under the new Fulfilled by Amazon Donations program, hundreds of thousands of unwanted products in Amazon’s warehouses in the U.S. and U.K. will go to nonprofits and charities, CNBC reported.

“We know getting products into the hands of those who need them transforms lives and strengthens local communities,” said Alice Shobe, director of Amazon’s charitable donations branch, Amazon in the Community, in a statement. “We are delighted to extend this program to sellers who use our fulfillment services.”

Starts next month

The program is set to begin September 1. At that time, it will become the default method of handling unsold inventory. Sellers will have the option of opting out of the program. 

Items in the U.S. will be funneled through Good360, which will distribute them to a network of nonprofits. In the U.K., charities like Barnardo’s, Newlife, and the Salvation Army will receive the unsold products. 

Amazon says the new program is intended to reduce waste and ensure that products go directly to reputable nonprofits and charities. 

“This program will reduce the number of products sent to landfills and instead help those in need,” the company said.

Amazon has set out to mitigate its environmental impact in other ways as well, such as by introducing new fines for sellers who ship products in oversized boxes and pledging to make half its shipments carbon neutral by 2030. 

Amazon has announced that it will soon launch a program that will send unsold products from third-party sellers to charities instead of the dump. Under...

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Senators ask Amazon CEO for answers about Amazon’s Choice

Two U.S. Senators have called on Amazon CEO Jeff Bezos to shed more light on the company’s “Amazon’s Choice” badge program. In particular, the lawmakers want to know if  consumers are deceived into purchasing “products of inferior quality.”

“We are concerned the badge is assigned in an arbitrary manner, or worse, based on fraudulent product reviews,” Sen. Bob Menendez ()D-N.J.) and Sen. Richard Blumenthal (D-Conn.) said in the letter to Bezos.

The lawmakers have asked Amazon for an explanation of the process used to select Amazon products for the promotion, pressing to see how reliant Amazon is on artificial intelligence. The senators also want to know if human beings personally review the products.

The public query appears to be the latest pressure Washington is directing at large technology companies. Last month, the Justice Department announced it is investigating some tech companies on antitrust grounds to make sure they haven’t squashed competitors.

Questions

The Amazon’s Choice designation has produced questions long before now, with several articles in the last year by various publications seeking to explain it. A year ago, CNET reported that Amazon has been reluctant to discuss it.

In a nutshell, the Amazon’s Choice badge pops up on items that a number of consumers have purchased and been pleased enough to post positive reviews. Amazon has said they are products that are “highly rated, well-priced products available to ship immediately." But that leads to more questions.

“Is it a designation for which manufacturers can apply -- or maybe even pay?” CNET asked in a March 2018 article. “And who, exactly, is making the ‘Choice’: Is it bestowed from a bunch of in-house Amazon experts, or -- like fellow technology behemoths Google and Facebook -- does Amazon just deploy yet another algorithm, wherein a "good deal" is something that's in stock that you have a higher chance of buying, based on your purchase history?”

Now more than a year later, the two lawmakers are asking many of the same questions. According to AMZ Advisors, the badge is based in part on products that are only available through Amazon Echo. But the site says it’s not clear how sellers get the Amazon’s Choice badge.

“Amazon is keeping mum about how it selects products for inclusion in Amazon’s Choice list,” the site’s editors write. “We don’t know very much about which products Echo is likely to recommend or which brand it will tend to offer.”

What remains to be seen is whether pressure from Congress provides some answers.

Two U.S. Senators have called on Amazon CEO Jeff Bezos to shed more light on the company’s “Amazon’s Choice” badge program. In particular, the lawmakers wa...

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FedEx ends ground-shipping contract with Amazon

FedEx has announced that it is severing ties with Amazon and will no longer be using its fleet of delivery trucks to ship the company’s packages to consumers. 

The move follows a separate action taken in June that ended a contract between the two companies when it came to shipping packages by air with FedEx Express. The latest news creates a new rivalry between Amazon and FedEx, which will both be vying for consumers attention to fulfill their shipping needs. 

“This change is consistent with our strategy to focus on the broader e-commerce market, which the recent announcements related to our FedEx ground network have us positioned extraordinarily well to do,” FedEx said in a statement. 

Amazon becomes more self-reliant

The change indicates that Amazon may have to rely more on its own network to deliver packages to consumers. However, that network isn’t starting off at ground zero; the company has been working for some time to create its own delivery fleet. 

An Amazon representative said that the move is a natural development as the company continues to grow. 

“We are constantly innovating to improve the carrier experience and sometimes that means reevaluating our carrier relationshipos. FedEx has been a great partner over the years and we appreciate all their work delivering packages to our customers,” they said. 

FedEx has announced that it is severing ties with Amazon and will no longer be using its fleet of delivery trucks to ship the company’s packages to consume...

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Amazon announces deadline for sellers to make packaging smaller

Amazon will soon introduce new package guidelines for sellers as part of a larger effort to curb its environmental impact and maximize efficiency. 

Starting September 3, sellers who ship items in oversized packages will be fined $1.99, the Wall Street Journal reports. As further incentive to stick to the standards, Amazon will give sellers a $1 credit for each package that meets its guidelines. 

Amazon says it created its package guidelines with the goal of giving customers "minimal, protective and functional packaging.” The company hopes to reduce waste as well as shipping costs through the implementation of the standards. 

However, the Journal notes that the cost element of making packaging smaller means Amazon increases its profitability while sellers’ businesses take a hit. But Amazon says vendors that adhere to the guidelines will benefit from lower shipping costs.

“It does cause some pain, but I think the benefit is there,” Mike Kuebler, technical director and packaging specialist at Smithers Pira, told the Journal.

Amazon will soon introduce new package guidelines for sellers as part of a larger effort to curb its environmental impact and maximize efficiency. Star...

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Amazon announces home buying program with buyer benefits

Amazon has launched a new real estate venture in partnership with Realogy, which owns Century 21 and Coldwell Banker. 

Home buyers who use the new service, dubbed TurnKey, will be connected with a real-estate agent from one of the two firms. In exchange for using the service, buyers will get up to $5,000 in Amazon services and devices when they close on their new home. 

The devices Amazon will throw in include the Echo voice assistant, Ring video doorbell, and smart light bulbs. Installation will be taken care of by Amazon-vetted professionals. Examples of home services that Amazon is offering buyers include deep cleaning, repairs, or furniture assembly. 

Amazon says the value of home services and devices it will offer depends on the value of the newly purchased home. The full $5,000 would be given to buyers who purchased a home that cost $700,000 or more. 

Experienced realtors

Realogy says it has set a high bar for agents to qualify to participate in the TurnKey program; just 11 percent of its eligible agents have met its criteria for working with clients referred by Amazon. 

"Realogy and our brands are always looking for ways to give consumers an awesome homebuying experience with a terrific real estate agent, and today's launch of TurnKey is a big part of that continued strategy," Ryan M. Schneider, Realogy's chief executive officer and president, said in a statement. 

"Realogy's great affiliated agents serve their clients during one of the most important moments in their lives, and Amazon's services and products can transform that moment to make it rewarding in a way no one ever has before.”

The service is available in 15 major markets, including San Francisco, Washington, D.C., Chicago, and Los Angeles.

Amazon has launched a new real estate venture in partnership with Realogy, which owns Century 21 and Coldwell Banker. Home buyers who use the new servi...

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Amazon Key now compatible with select Honda vehicles

Amazon has expanded its in-car delivery option, dubbed Amazon Key. The e-commerce giant is now offering Honda owners the option of having a package delivered to the trunk of their vehicle. 

Those who want to use the service will need to be a Prime member located in one of the 50 cities and surrounding areas eligible for Key by Amazon delivery. Customers will also need to have a compatible Honda vehicle. Honda models eligible to participate in the service include Accord, Accord Hybrid, Insight, Passport, Pilot, and Odyssey trims. 

Prime members who meet those criteria can download the Amazon Key app, select the year, make, and model of their vehicle, and then enter their HondaLink credentials. 

In-car delivery

When making a purchase on Amazon, select the “in-car” option and enter a delivery address.  Customers can park within two blocks of the specified delivery address and Amazon will still be able to find the car using GPS data.

Amazon will send a notification when the delivery is close to give customers time to remotely unlock their vehicle using the HondaLink app. After the package has been dropped off, customers can lock the vehicle using the same app. 

Amazon’s HondaLink Remote subscription package costs $110 per year after a three-month trial. 

Amazon launched its Key service in 2017 as a way of increasing customer convenience and preventing package theft. At launch, the company offered the option of in-home delivery for customers who have installed a compatible smart lock on their front door. 

Amazon later made its Key option available to customers who own Chevrolet, Buick, GMC, Cadillac, and Volvo vehicles.

Amazon has expanded its in-car delivery option, dubbed Amazon Key. The e-commerce giant is now offering Honda owners the option of having a package deliver...

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Amazon’s recent Prime Day beats Black Friday and Cyber Monday combined

To borrow a baseball metaphor, Amazon’s Prime Day was an out-of-the-park home run, with sales surpassing the previous combined total of Black Friday and Cyber Monday. 

As you might expect, Amazon is overjoyed.

“We want to thank Prime members all around the world,” Jeff Bezos, Amazon founder and CEO, said in a statement. “Members purchased millions of Alexa-enabled devices, received tens of millions of dollars in savings by shopping from Whole Foods Market and bought more than $2 billion of products from independent small and medium-sized businesses. Huge thank you to Amazonians everywhere who made this day possible for customers.”

Cha-ching

All told, Prime members bought 175 million items. Topping that list in the U.S. were products such as the LifeStraw Personal Water Filter, Instant Pot DUO60, and 23andMe ancestry kit.

Prime Day could have easily been named Tech Day given what was sold. All told, Amazon saw more than 100,000 laptops and 200,000 TVs go out the door, but the surprise winner were smart devices, which continue to improve their place in the tech food chain.

Customers purchased twice as many Fire TV Edition Smart TVs and twice as many Ring and Blink devices as last year. Also showing some sales muscle were the MyQ Smart Garage Door Opener Chamberlain MYQ-G0301 and the Amazon Smart Plug.

Kid tech was also a big hit. Amazon reported that customers purchased hundreds of thousands of Amazon kids’ devices such as Echo Dot Kids Edition, Fire 7 Kids Edition tablet, and Fire HD 8 Kids Edition tablet.

Outside of tech, Prime members loaded up on more than 100,000 lunchboxes, 350,000 luxury beauty products, 400,000 pet products, 650,000 household cleaning supplies, and 150,000 Crest 3D White Professional Effects Whitestrips Kits.

To borrow a baseball metaphor, Amazon’s Prime Day was an out-of-the-park home run, with sales surpassing the previous combined total of Black Friday and Cy...

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Searches for ‘Canceling Amazon Prime’ were up on Monday

In years past, Amazon’s annual Prime Day sale has helped increase the number of Prime subscribers. This year, however, searches for “Canceling Amazon Prime” were up as Prime Day 2019 began.

Searches on the topic were 18 times as high on Monday -- the first day of Amazon’s 48-hour Prime Day event -- as they were the day before, according to intelligence company Captify. The findings, which were released halfway through the first day of Prime Day, found that some consumers signed up for a Prime membership and then cancelled it after browsing available deals on the site. 

"If Amazon is hoping to use Prime Day as a way to sign up and retain new Prime Members, they might need to rethink their retention plan," the firm said in a statement. "According to search, consumers are signing up for Prime, getting their deals and then canceling membership shortly after."

Despite the new trend, Amazon said the “two biggest days ever for member signups” took place during Prime Day 2019 on July 15 and July 16. The online retailer gives new members a free 30-day trial of its Prime membership after they sign up. Those who stick after the first month pay $119 a year, or $12.99 per month, for a membership. 

No clear impact of strikes

Amazon hasn’t revealed whether consumer boycotts over its allegedly poor warehouse working conditions had an impact on sales or membership numbers. Strikes were planned in several locations, including Germany and outside of an Amazon warehouse in Shakopee, Minnesota. 

The company said Monday that just 15 of its employees participated in the protest outside its Shakopee fulfillment center. 

“It was obvious to the 1500-full-time workforce that an outside organization used Prime Day to raise its own visibility, conjured misinformation and a few associate voices to work in their favor, and relied on political rhetoric to fuel media attention,” an Amazon spokesperson told Business Insider. 

"The fact is that Amazon provides a safe, quality work environment in which associates are the heart and soul of the customer experience, and today's event shows that our associates know that to be true. We encourage anyone to come take a tour anytime."

In years past, Amazon’s annual Prime Day sale has helped increase the number of Prime subscribers. This year, however, searches for “Canceling Amazon Prime...

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Amazon agrees to change its terms of service for third-party merchants

In response to an action from Germany’s Federal Cartel Office (FCO), Amazon has agreed to change its terms of service for third-party sellers on its European sites, as well as other marketplaces around the world, including in North America and Asia.

Under the deal, Amazon will modify its Business Services Agreement to comply with European standards pertaining to liability towards sellers. The company will also change its account termination and blocking policy to make things more fair for sellers. The changes will strip Amazon of its ability to terminate sellers’ accounts unexpectedly or without justification.

“We are making several changes to the Amazon Services Business Solutions Agreement to clarify selling partner rights and responsibilities,” Amazon said in a statement. “The changes will become effective August 16th.” 

The e-commerce giant said 58 percent of its gross sales are from third-party sellers, and it will “continue working hard, investing heavily, and inventing new tools and services to help our selling partners around the world reach new customers and grow their business.” 

‘Far-reaching improvements’

In exchange for making the changes, Germany’s antitrust authority has agreed to drop its investigation into Amazon’s third-party merchant terms, which it opened back in November. 

“The amendments address the numerous complaints about Amazon that the [FCO] received from sellers,” said FCO president, Andreas Mundt, in a statement. “They concern the unilateral exclusion of liability to Amazon’s benefit, the termination and blocking of sellers’ accounts, the court of jurisdiction in case of a dispute, the handling of product information and many other issues.

“With our proceedings we have obtained far-reaching improvements for sellers active on Amazon marketplaces worldwide,” Mundt added. “The proceedings are now terminated.”

Amazon’s deal with the FCO was announced the same day the European Union’s competition division said it planned to launch a formal antitrust probe into Amazon within days. EU regulators say they are seeking to ensure Amazon’s use of data from third-party sellers doesn’t violate its competition rules. 

In response to an action from Germany’s Federal Cartel Office (FCO), Amazon has agreed to change its terms of service for third-party sellers on its Europe...

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Amazon antitrust investigation poised to escalate within days

Margrethe Vestager, head of the European Union’s competition division, is gearing up to launch a formal antitrust investigation into Amazon, according to Bloomberg. 

Vestager, who announced last year that her team had begun looking into how Amazon uses the data from sales of its third-party sellers, is reportedly set to launch a “full-blown” antitrust probe in the coming days. 

In September, when the investigation was still in its preliminary stages, Vestager explained that she wanted to make sure that Amazon wasn’t undercutting sellers. She added that EU regulators are primarily focused on protecting consumers by making sure competition and innovation aren’t being stifled. 

“They host a lot of little guys, and at the same time, they’re a big guy in the same market,” Vestager said in an interview with CNBC. “So how do they treat the data that they get from the little guy? Does that give them an advantage that cannot be matched?”

Ensuring competition

During her term, Vestager has hit major tech corporations with steep fines for business practices that were ultimately deemed to be unfair. 

In 2016, Vestager’s office forced Apple to pay $16 billion in back taxes to Ireland. Google has been fined more than $9 billion for alleged violations since 2017. Qualcomm is also reportedly facing a fine of more than $1 billion for allegedly trying to stop other chipmakers from doing business with Apple. 

“If powerful platforms are found to use data they amass to get an edge over their competitors, both consumers and the market bear the cost,” Johannes Kleis of BEUC, the European consumer organization in Brussels, told Bloomberg.

Margrethe Vestager, head of the European Union’s competition division, is gearing up to launch a formal antitrust investigation into Amazon, according to B...

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Amazon workers strike during Prime Day to demand better working conditions

As Amazon’s amply hyped Prime Day sale kicked off, employees at one of its fulfillment centers in Minnesota stopped working for a total of six hours during the morning and evening shifts. 

Those participating in the strike were seeking better working conditions -- namely, less-stringent productivity quotas and the conversion of more temporary workers to full-time Amazon employees. Employees at the Shakopee warehouse alleged that the productivity quotas they are forced to meet make the jobs unsafe and unreliable. 

More than 2,000 Amazon employees in Germany also walked out yesterday seeking to turn the focus toward issues they want fixed, including the lack of livable wages and the need for bargaining power for employees. German workers shouted the motto, "No more discount on our incomes,” during the walk-out, Reuters reported. 

‘Conjuring misinformation’

Amazon has refuted all claims that its employees deal with harsh or dangerous working conditions. The company said it is "working smarter, not harder, based on decades of process improvement and innovation" at fulfillment centers, delivery stations, and air hubs.

"Events like Prime Day have become an opportunity for our critics, including unions, to raise awareness for their cause, in this case, increased membership dues," a company spokesperson said in a statement. "These groups are conjuring misinformation to work in their favor, when in fact we already offer the things they purport to be their cause — industry leading pay, benefits, and a safe workplace for our employees.” 

Amazon added that it could only conclude that people who planned to participate in any of the rallies focusing on the need for better working conditions “are simply not informed.” 

"We encourage anyone to book a tour of our fulfillment centers and compare our overall pay, benefits, and workplace environment to other retailers and major employers in the community and across the country,” the company said. 

Senator and Presidential hopeful Elizabeth Warren, who has proposed breaking up big tech corporations, tweeted that she supported the Minnesota strike and the reasons for it. 

“I fully support Amazon workers' Prime Day strike,” she said. “Their fight for safe and reliable jobs is another reminder that we must come together to hold big corporations accountable.” 

As Amazon’s amply hyped Prime Day sale kicked off, employees at one of its fulfillment centers in Minnesota stopped working for a total of six hours during...

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Amazon announces Prime Day device deals

In a sneak preview released Friday, Amazon revealed what will be on sale during its 48-hour Prime Day sales extravaganza. The e-commerce giant said it will be slashing prices on many of its own devices and in-house brands during the event, which is set to kick off Monday. 

An Amazon Echo will cost $49.99, which is half off its normal price of $99.99. Consumers who don’t want to wait until Monday to purchase an Echo will find that the device is already selling for $69.99 ahead of Prime Day.

A Fire TV Stick 4K will cost $25 starting Monday, and the Fire TV Cube will drop to $69.99 -- $50 less than its current price of $119.99. Amazon is also cutting the price of its Fire tablets. The Fire HD 10 will cost $99.99, which is $50 less than its current price of $149.99. 

Prime members will also be able to save on Amazon’s Fire and Kindle tablets. Fire tablets will start at $30, the new Kindle Paperwhite will be listed for up to $50 off, and the latest Kindle will go for $50 -- $30 less than its normal price of $80.

Big savings on electronics

In addition to reducing prices on its own gadgets, Amazon is rolling out deals on electronics from other companies. In a press release, Amazon said consumers can save on the following electronics during Prime Day: 

  • Save up to 50% on Select Sony LED Smart TVs.

  • Save big on Samsung QLED 65-inch TV. 

  • Save up to 50% on select PC gaming laptops, desktops, monitors, components, and accessories. 

  • Save $120 on Portal from Facebook with Alexa Built-in, just $79. 

  • Save on select productivity monitors, accessories and networking products. 

  • Save on select Chromebooks. 

  • Save up to 50% on select PC streaming equipment. 

  • Save $50 on the all-new ecobee Smart Thermostat with Alexa built-in, just $199. 

  • Save 30% on connected home devices. 

  • Save big on select SanDisk and WD storage and memory products. 

  • Save 30% on select Phone Cases and Accessories. 

  • Save up to 40% on headphones from top brands.

Amazon announced last week that Prime members who spend $10 at Whole Foods will get a $10 Amazon credit that can be used during Prime Day. Beginning Saturday, those with an Alexa-equipped device can ask “What are my deals” to find top deals and get early discounts on “select” deals.  

Amazon says prices on more than a million items will be reduced during its fifth annual Prime Day event.

In a sneak preview released Friday, Amazon revealed what will be on sale during its 48-hour Prime Day sales extravaganza. The e-commerce giant said it will...

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Amazon commits $700 million to 'upskilling' 100,000 of its workforce

The foreboding of increased automation and the impact it will have on jobs has been sitting on the collective shoulders of workers across America for more than a decade.

Between 2003-2009, a reported 40,000 mass layoffs occurred in the U.S., accounting for more than 7 million workers. The latest report from researchers at the University of Oxford estimates that nearly 47 percent of American jobs run the risk of being taken over by computerization by 2033. 

Doing the math based on the current number of employed persons, that displacement runs well into the 7 million mark and poses a serious crippling effect on metropolitan areas like Toledo, where the robot density is already 9 robots for every 1,000 human workers.

But the threat of the robotic ouch was softened for Amazon employees on Wednesday when the company announced “Upskilling 2025.” The program is a $700 million initiative designed to give more than 100,000 of the company’s workers the opportunity to grow into more highly skilled roles -- whether they stay with Amazon or take those skills with them to another company.

“Through our continued investment in local communities in more than 40 states across the country, we have created tens of thousands of jobs in the U.S. in the past year alone,” said Beth Galetti, Senior Vice President, HR. 

“For us, creating these opportunities is just the beginning. While many of our employees want to build their careers here, for others it might be a stepping stone to different aspirations. We think it’s important to invest in our employees, and to help them gain new skills and create more professional options for themselves.”

What jobs will be “upskilled”?

Amazon says its fastest-growing job category is data mapping, a specialist position that’s garnered 832 percent growth since 2014.

The company’s other Top 5 job growth segments are data scientists (505 percent), solutions architects (454 percent), security engineers (229 percent) and business analysts (160 percent).

On-job training in these job niches -- such as a “solutions architect” -- can have a handsome payoff for workers who can’t afford or find a college that can teach them those skills at the same time they’re getting a paycheck.

Specific to Amazon, those on-job training opportunities will include: 

  • Amazon Technical Academy: a training and job placement program that equips non-technical Amazon employees with the essential skills to transition into, and thrive in, software engineering careers. 

  • Associate2Tech: a fully paid, 90-day program that provides fulfillment center associates the opportunity to move into technical roles, regardless of their previous IT experience, within Amazon’s vast operations network. One of the pluses for this program is that no existing degree is needed. 

  • Machine Learning University (MLU): an initiative comprised of six-week modules that helps Amazon employees with a background in technology and coding gain skills in Machine Learning. 

  • Career Choice: Amazon’s pre-paid tuition program for fulfillment center associates looking to move into high-demand occupations. Amazon will pay up to 95 percent of tuition and fees towards a certificate or diploma in qualified fields of study, leading to in-demand jobs. 

The company is also adding some muscle to Amazon Apprenticeship, a program certified by the U.S. Department of Labor, that offers classroom training and on-the-job apprenticeships with Amazon. The company also said it has plans in place to expand its Amazon Web Services training and certification to “close the cloud skills gap in the industry.”

Is this wait-and-see or all systems go?

Whether Amazon’s Upskilling 2025 announcement will quiet the current outcry of its employees or presidential hopefuls remains to be seen, but its early success stories appear to be giving the company a public relations lift.

On the heels of the announcement, the Twittersphere was percolating with a string of kudos.

“(It’s) going to be interesting to see if this upskilling investment can be executed. If it is then there's a whole roadmap laid out for other large corporations to follow to upskill their workforce, improve retention, reduce payouts/layoffs and be better.” tweeted Jason Weeks, the founder of Vendorable, in his take on Amazon’s initiative.

Amazon’s initiative was also welcomed on the global stage. Dr. Omkar Rai added that “Rapid adoption of digital tech & focus on upskilling of workforce in #AI, #IoT, #Blockchain & #DataAnalytics will rev up India's digital economy by creating USD 500 billion economic value & 60-65 million jobs by 2025 in newly digitised sectors.”

The foreboding of increased automation and the impact it will have on jobs has been sitting on the collective shoulders of workers across America for more...

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Whole Foods grocery prices haven’t notably decreased since Amazon acquisition, study finds

In the two years since Amazon acquired Whole Foods, the average cost of groceries for Prime members who shop at chain has dropped a mere ten dollars, according to a study released Wednesday by Gordon Haskett Research Advisors. 

After purchasing Whole Foods in 2017 for $13.7 billion, Amazon set out to help the notoriously pricey grocery chain shake off its “whole paycheck” image. However, a new analysis finds that price cuts for Prime members have been limited in scope and haven’t led to a significant drop in the total cost of customers’ groceries.

Most of Amazon’s price cuts have been found in the produce and dairy categories. Meanwhile, “other items have largely stayed the same or, in the case of bread and snacks, even increased,” Bloomberg noted. 

‘More bark than bite’

The Gordon Haskett study found that 106 commonly purchased items at Whole Foods cost $404.08 prior to the Amazon acquisition. Now, the total cost for the same assortment of items is $394.10 for Prime members. 

A study conducted last year by Gordon Haskett also concluded that Amazon hasn’t unveiled widespread or significant decreases in prices at Whole Foods.

“While deeper promotional pricing on key items, incremental savings… and increased convenience for Prime Members in the first year under Amazon ownership have caught our eye as consumers, the reality is that Whole Foods pricing on a broad basket has remained largely unchanged,” the firm said of its 2018 analysis.

The latest study found that Whole Foods shoppers who aren’t Prime members now pay an average of $8 less than they would have before Amazon purchased the retailer. Gordon Haskett analyst Charles Grom concludes that his team’s annual checks suggest that, in terms of price actions, “Amazon’s bark may be greater than its bite.” 

In the two years since Amazon acquired Whole Foods, the average cost of groceries for Prime members who shop at chain has dropped a mere ten dollars, accor...

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Amazon employees plan to strike during Prime Day

Employees at an Amazon fulfillment center in Shakopee, Minnesota are reportedly planning to stop working for six hours on July 15, the first day of the company’s 48-hour Prime Day sales event. 

In recent months, Amazon has promoted its speedier delivery times and pushed back against claims that its staff may struggle to keep up with the new pace. Now, Amazon workers say they are planning to strike as Prime Day 2019 kicks off to draw attention to several issues. 

Those participating in the strike will be seeking the conversion of more temporary workers to full-time Amazon employees, as well as less stringent productivity quotas. They allege that the quotas make the jobs unsafe and unreliable. 

Employees at the Shakopee fulfillment center plan to strike for about three hours at the end of the day shift and for about three hours at the beginning of the night shift, Bloomberg reported. Several Amazon engineers are also planning to fly to Minnesota to take part in the strike. 

“We’re both fighting for a livable future,” an Amazon software engineer from Seattle who is making the trip to Minnesota, told Bloomberg.

Last year, Amazon workers in Europe went on strike during Prime Day while demanding better working conditions. The company’s European workers sought to highlight issues including the elimination of bonuses, the lack of health benefits, and the increase in working hours. 

Criticism over working conditions

Amazon has hiked its minimum wage for all U.S. employees, but the company has continued to face criticism over the way it treats its warehouse workers. 

In April, after Amazon announced its plan to make free one-day shipping the default plan for Prime members, the head of a major labor union published a statement expressing his opposition to the plan. 

Stuart Appelbaum, president of the Retail, Wholesale and Department Store Union, contended that speeding up deliveries may not be feasible for fulfillment center workers who are already processing several hundred orders per hour during long shifts.

“With two-day Prime shipping, Amazon fulfillment workers currently face speeds of 200-300 orders per hour in 12-hour shifts. They struggle already to maintain that pace,” Appelbaum said in a statement in April. “If Amazon plans to effectively double the speed, it must also address existing workforce needs and ensure its workers are safe. Increasing fulfillment speeds means they need to hire more workers, under more sustainable speeds that don’t put workers' lives in jeopardy.”

Vermont Senator Bernie Sanders has also criticized Amazon’s pay and working conditions. 

“Amazon has been less than forthcoming with information about their employment practices,” Sanders said in a statement last August. “What we do know is that Amazon’s median employee pay is only $28,446 — 9 percent less than the industry average and well below what constitutes a living wage in the United States. Further, we believe that many of Amazon’s workers are employed by temporary staffing agencies and contractors and make even less than the median Amazon employee.”

In response to the accusations, Amazon has said its workers receive “highly competitive wages and a climate controlled, safe workplace.” Additionally, Amazon says it provides employees with a “comprehensive benefit package including health insurance, disability insurance, retirement savings plans, and company stock.” 

Employees at an Amazon fulfillment center in Shakopee, Minnesota are reportedly planning to stop working for six hours on July 15, the first day of the com...

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Amazon moves ahead with plans to become a global ISP

While most wireless carriers are focused on deploying 5G technology, Amazon has taken a different path. It’s asking the Federal Communications Commission (FCC) for permission to launch 3,236 internet satellites.

In a filing with the agency, Amazon said its collection of earth-orbiting satellites would connect tens of millions of people around the world. One area it wouldn’t cover, the company admitted, would be parts of Alaska.

It would be yet another enterprise for the company that began its life as an online book store in the 1990s. The filing didn’t say when it expected to begin launching the satellites or when the network would be operational.

It’s been known for quite some time that Amazon was planning this move into broadband internet service that analysts say could become a substantial revenue source while opening up new markets for Amazon’s retail services.

“Project Kuiper is a new initiative to launch a constellation of low Earth orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world,” an Amazon spokesperson told GeekWire back in April. “This is a long-term project that envisions serving tens of millions of people who lack basic access to broadband internet. We look forward to partnering on this initiative with companies that share this common vision.”

Similar to U.S. satellite providers

The service would be similar to that offered by U.S. providers ViaSat and Hughes Network, that currently provide service to mostly rural areas in the U.S. that lack service through fiber optic cable. Some analysts suggest the system Amazon envisions would take advantage of a lower earth orbit and provide service with less latency.

Meanwhile, the FCC continues to focus its attention on the evolution of 5G wireless technology. In a speech in Argentina last week, FCC Chairman Ajit Pai compared the development of the next generation of wireless technology to the Apollo moon landing 50 years ago.

“In my view, 5G could be one of the great moonshots of this generation,” Pai said at an international telecom conference. “Think about a world in which speed, capacity, and lag times are effectively no longer constraints on wireless innovation. This could enable new services and applications that could revolutionize healthcare, transportation, agriculture, education, and many other facets of our economy and society.”

The FCC will vote next week on opening up spectrum in the 2.5 GHz band for 5G, Pai said. He notes the spectrum was originally set aside for educational television but has been “dramatically underused.”

While most wireless carriers are focused on deploying 5G technology, Amazon has taken a different path. It’s asking the Federal Communications Commission (...

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Amazon announces early Prime Day discounts

​Amazon has launched a number of early Prime Days promotions ahead of its 48-hour summer sales event, which is set to take place July 15 and July 16. 

On Monday, the company announced that it had rolled out early deals across a variety of categories. In the devices category, Amazon dropped the price of its Fire TV Recast by $100 (bringing it down to $129.99) and various Echo speakers are on sale from $25. 

Amazon has also slashed the price of services like Amazon Music, Prime Video, Kindle Unlimited, Audible, and more. 

Deals in the fashion category include: 

  • Up to 30 percent off select Tommy Hilfiger clothing and shoes;

  • Up to 70 percent off Seafolly Australia Swimwear;

  • Up to 50 percent off athletic shoes from Reebok, Puma and others;

  • Up to 30 percent savings on kids and baby styles from Gerber, The Children’s Place, and Amazon Brands;

  • Up to 50 percent off women’s activewear from Amazon Essentials, Core 10 and Starter;

  • Up to 40 percent off men’s shirts from Goodthreads, Buttoned Down and Amazon Essentials; 

  • Up to 30 percent off women’s styles from Daily Ritual.

Prime members can also get up to 20 percent off furniture and décor from Rivet, Stone & Beam and Ravenna Home, up to 20 percent off AmazonBasics, and up to 30 percent off “everyday essentials” from brands including Solimo, Presto!, and Happy Belly.

From July 3 through Prime Day, customers who spend $10 at Whole Foods will get a $10 credit to use on Prime Day purchases. 

Amazon announced last week that its annual Prime Day sales event will last two full days this year. The retailer’s longest-ever annual sales event will kick off at midnight Pacific Time on July 15. Prices on more than a million items will be reduced during Amazon’s fifth annual Prime Day event.

​Amazon has launched a number of early Prime Days promotions ahead of its 48-hour summer sales event, which is set to take place July 15 and July 16. O...

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Amazon launches in-store pickup option at Rite Aid

Amazon is now offering its customers the option to pick up an Amazon package at a nearby retailer. The new service, called Counter, will launch first at 100 Rite Aid stores. 

By the end of the year, Amazon plans to launch the free in-store pickup option at 1,500 brick-and-mortar stores.

The e-commerce giant has already expanded its package pickup options to include lockers inside stores and apartment complexes. The company has also started offering its customers the option to have their delivery dropped off inside their home or in the trunk of their car. 

“Amazon is always looking for innovative and convenient ways for customers to ship and receive their orders,” Patrick Supanc, world director of Amazon Hub, said in a statement. “With Counter, we’ve leveraged our growing logistics network and invested in new, easy to use technology to give customers yet another delivery option rooted in flexibility and control. We are excited to partner with national businesses like Rite Aid, and local businesses in the future, to create an outstanding experience for our shared customers.”

Amazon will email a barcode

Amazon’s Counter service won’t cost extra to use, and it won’t extend the time it takes for a package to arrive. Once a customer’s package has been delivered to the store, they will receive an email from Amazon containing a barcode that will need to be shown to a store employee. 

“Simply visit your selected store and provide the store assistant with your barcode to receive your package,” Amazon said. “You'll have 14 days to collect your package.”

Items that won’t be eligible for delivery via Counter include items sold by third-party sellers, age restricted and hazardous material items, and items too large to be accommodated by the selected retailer. 

“If the combined size, weight or dimensions of your package exceeds the size restrictions of your selected pickup location, you'll need to remove items or select a different delivery address to proceed with your order,” the company noted.

Amazon is now offering its customers the option to pick up an Amazon package at a nearby retailer. The new service, called Counter, will launch first at 10...

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Amazon Prime Day to last two days this year

Amazon has announced that its fifth annual Prime Day event for paid members will span two full days this year. Starting at midnight PT/3AM ET on July 15, the company will slash prices on more than a million items on its marketplace. 

The 48-hour event, which Amazon describes as a “two-day parade of epic deals,” will boast the "biggest Prime Day deals ever on Alexa-enabled devices,” as well as new “Lightning Deals.” 

“These deals will include jaw-dropping prices on top-tier brands,” Amazon said in a press release. “Due to the nature of these deals, many will have limited quantities and could sell out fast, so Prime members should come back frequently to view new deals launching throughout the 48-hour event.” 

Two days of deals

In addition to being the company’s longest Prime Day yet, this year’s event will be the first to include free one-day shipping with no minimum purchase amount. 

The e-commerce giant has already started offering an "early" Prime Day deal on a Toshiba HD television. Through June 30, the television is available for about $180 -- $120 less than its retail price. Amazon is also selling the Key for Garage myQ Smart Garage Hub + Amazon Cloud Cam (Key Edition) for $99.98, which is 40 percent lower than its normal price.

Special Prime Day deals will be available July 15 to 16 to Prime members in the U.S., U.K., Spain, Singapore, Netherlands, Mexico, Luxembourg, Japan, Italy, India, Germany, France, China, Canada, Belgium, Austria, Australia, and the United Arab Emirates.

Last year, Amazon’s 36-hour Prime Day event set a record for the company. Sales ended up surpassing Cyber Monday, Black Friday, and 2017’s Prime Day despite site outages due to overwhelming traffic in the early hours of the sales event.

“The first ten hours of Prime Day grew even faster, year-over-year, than the first ten hours last year,” the company said in a 2018 press release.

A spokesperson for Amazon told CNET that the company has “worked super hard throughout the year to ensure that we're prepared for this year.” 

Amazon has announced that its fifth annual Prime Day event for paid members will span two full days this year. Starting at midnight PT/3AM ET on July 15, t...

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Amazon opens second Go store in New York City

Amazon has opened its second Go store in New York City, CNBC reports. The newest location, located on Park Avenue, brings the total number of Amazon Go stores in the U.S. to 13.

The company’s Go stores offer a cashier-less convenience store experience, where shoppers can simply grab what they want and walk out. Sensors placed throughout the store ensure that each customer’s credit card is charged accordingly as they walk out of the store.

The first Go store opened at the beginning of last year in Seattle, near Amazon’s headquarters. Reports have suggested the company could open as many as 3,000 Go stores across the country by 2021.

Cash payments accepted

In recent months, Amazon has faced criticism over the cashless model of its Go stores. Critics have pointed out that cashless businesses aren't accessible to consumers who don’t have debit and credit cards and could therefore be considered discriminatory towards those in low income brackets.

Amazon said in April that it planned to add “additional payment mechanisms” at its Go stores. Last month, the company started accepting cash at its first New York City location at Brookfield Place, and it will also accept cash at the new Park Avenue location.

Amazon said it now plans to accept cash at all future locations, according to CNBC. Store employees will assist customers who would like to make a cash payment.

Amazon has opened its second Go store in New York City, CNBC reports. The newest location, located on Park Avenue, brings the total number of Amazon Go sto...

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Amazon launches new card for Prime members looking to build their credit

Amazon on Monday launched a new credit card specifically for those who are new to credit or are looking to rebuild their credit.

The new secured card, called “Amazon Credit Builder,” gives Prime members who have no credit or bad credit a way to make Amazon purchases and receive 5 percent cash back.

“This is a very unique card, between the secured nature, the 5 percent cash back offer and the two different flavors of 0 percent interest (either 12 months of equal payments or 6/12/24-month 0 percent periods for select purchases),” Ted Rossman, CreditCards.com’s industry analyst, said in a statement. “If used properly, this card can help you improve your credit while saving on interest or pocketing an attractive cash back return on items you would (hopefully) buy anyway.”

Building or rebuilding credit

The new card, launched in partnership with Synchrony Financial, requires a refundable security deposit which serves as a way to establish a customer’s credit limit.

“The deposit you make to fund a ‘secured credit card’ is considered collateral because it acts like a guarantee for the creditor,” Amazon says. “Secured credit is an ideal way to build or rebuild your credit score. A secured credit card gives you the opportunity to build a record of on-time payments that can help to boost your credit score.”

Cardholders must make monthly payments on their balance, “ideally the full balance, but at least the minimum payment due each month,” Amazon notes. “Synchrony Bank reports your credit activity to the major credit bureaus-providing the opportunity to build your credit, with responsible use.”

For those interested, Synchrony also provides tips for building or rebuilding credit.

Amazon’s other offerings geared toward low-income consumers include Amazon Cash, a service that gives people without a debit or credit card a way to add money to their Amazon account, and a membership discount for people on government benefits.

Amazon on Monday launched a new credit card specifically for those who are new to credit or are looking to rebuild their credit. The new secured card,...

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Amazon launches free one-day shipping for Prime members

Amazon has officially extended its free one-day shipping offer to Prime members “coast to coast.” The company says more than ten million products are eligible for next-day delivery, and no minimum purchase is required.

"The most popular one-day items range from books, beauty and baby wipes to devices, dish detergent and doggie bags," Amazon said in a press release, adding that it "will keep adding more selection and expanding our delivery areas to ensure Prime members get their products faster than ever."

The e-commerce giant first announced its goal of making one-day shipping the default plan for Prime customers in April. At the time, it didn’t provide a time frame for the launch of the plan. It did say, however, that it planned to invest $800 million to shorten the delivery window.

Amazon CFO Brian Olsavsky said during an earnings call that the company feels it’s doing “something very important for the customer” by speeding up default delivery times for Prime customers, who pay $119 a year for a membership.

Impact on warehouse workers

Not long after Amazon announced its next-day shipping plan, the head of a major labor union issued a statement expressing concern that speeding up shipping may not be feasible for fulfillment center workers who already process several hundred orders per hour during long shifts.

“With two-day Prime shipping, Amazon fulfillment workers currently face speeds of 200-300 orders per hour in 12-hour shifts. They struggle already to maintain that pace,” Stuart Appelbaum, president of the Retail, Wholesale and Department Store Union.

“If Amazon plans to effectively double the speed, it must also address existing workforce needs and ensure its workers are safe. Increasing fulfillment speeds means they need to hire more workers, under more sustainable speeds that don’t put workers' lives in jeopardy,” he said.

Amazon refuted the claims, calling them “misguided and self-serving.” The company said its 20 years of business experience has helped it build “a positive, safe environment in our facilities.”

“This enables Amazon to deliver orders faster and more efficiently — not by working harder but by working smarter based on decades of process improvement and innovation,” Dave Clark, senior vice president of Amazon Worldwide Operations, said in the statement.

Amazon has officially extended its free one-day shipping offer to Prime members “coast to coast.” The company says more than ten million products are eligi...

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Amazon agrees to halt sales of toxic children’s school supplies

Amazon has promised to discontinue sales of children’s school supplies and jewelry that contain high levels of toxic metals -- specifically, cadmium and lead.

The move follows an investigation by the Washington Attorney General's Office, which revealed that Amazon had listings for dozens of products marketed for children that exceeded the legal limits of these heavy metals.

The investigation also determined that Amazon sold more than 15,000 items that contained high levels of toxic metals. After being alerted to the issue by the Attorney General’s office, Amazon contacted users that had purchased the items earlier this year and encouraged them to toss the products. Those consumers also received refunds amounting to a collective $200,000.

Cracking down on items with toxins

The e-commerce giant also paid the Washington Attorney General $700,000, which will be used to “fund future environmental protection efforts, including future investigations into toxic children’s products.”

"As a parent, when I buy products for my kids, I expect them to be safe," Washington Attorney General Bob Ferguson said in a statement announcing the agreement. "All retailers must ensure that their products do not pose a threat to Washington children. If they don't, they will hear from my office."

From now on, Amazon said it will no longer allow third-party sellers to list school supplies and jewelry geared towards children without providing lab reports or documents from an accredited lab showing that the products meet safety standards. Additionally, the company must remove listings for products found to have high levels of toxic metals within two days of being advised to do so by either the Washington Attorney General or the Department of Ecology.

The issue of toxins in school supplies isn’t new. In 2018, a study by the U.S. Public Interest Research Group (U.S. PIRG), a consumer advocacy group, found traces of lead, asbestos, and other harmful chemicals in several popular school supplies, including Playskool crayons and one brand of dry-erase markers.  

Amazon has promised to discontinue sales of children’s school supplies and jewelry that contain high levels of toxic metals -- specifically, cadmium and le...

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Amazon Go store in New York will be first to accept cash

A new Amazon Go store opening in downtown New York City will become the first location to accept cash.

The new functionality comes as no surprise after statements that the company made last month about the state of its cashierless stores. While having a store that allows consumers to quickly shop for their items and depart without having to slog through a checkout line may be appealing to many consumers, critics were quick to point out that the system does not work for consumers without a credit or debit card.

As a result, Amazon said that they would address the issue moving forward. While no timeline was given for when a solution would arrive, it seems it didn’t take long for company officials to figure out a workaround. In a statement to Gizmodo, one Amazon official explained how the cash option would be implemented.

“Customers who want to pay with cash can let our entry associate know, and the associate will scan them into the store. The customer will be able to shop the store and then will go to our checkout cart to pay with cash and get a receipt before leaving with their purchased items,” the spokesperson said.

Addressing the critics

The decision to accept cash at its new Amazon Go stores may save the company some headaches in the long run. After announcing plans to launch thousands of the stores late last year, U.S. officials became wary at the prospect of a cashless business.

San Francisco regulators even floated the idea of banning Amazon Go stores from the city because of lack of accessibility for all consumers. Previously, states such as Massachusetts, New Jersey, and Philadelphia had banned cashless retailers over similar concerns.

A new Amazon Go store opening in downtown New York City will become the first location to accept cash.The new functionality comes as no surprise after...

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Amazon adds 13 new markets to its Whole Foods delivery service

Amazon has expanded its Whole Foods Market delivery service to an additional 13 U.S. markets, bringing the total number of markets served to 88.

Starting immediately, Amazon Prime subscribers in those markets can order food and essentials and expect delivery as quickly as an hour.

The 13 expansion markets are located in the following nine states:

  • Alabama: Huntsville, Montgomery

  • California: Palm Desert

  • Colorado: Fort Collins

  • Florida: Destin, Tallahassee

  • Maine: Portland

  • Mississippi: Jackson

  • North Carolina: Greensboro, Wilmington

  • Pennsylvania: Allentown

  • Tennessee: Chattanooga, Knoxville

“Prime Now delivery continues to be a hit with our customers and we’re excited to introduce the service to even more Prime members across the country,” said Christina Minardi, Whole Foods Market Executive Vice President of Operations. “It’s just another way we’re making it even easier for more customers to enjoy Whole Foods Market’s healthy and organic food.”

Amazon’s investment in making Prime benefit-driven for the consumer continues. During its recent earnings call, the company announced that it’s in the throes of making free one-day shipping the default scenario for Prime members worldwide.

How Whole Foods delivery works

To be eligible for Whole Foods delivery service, a consumer has to be an Amazon Prime member; that membership currently costs $119 a year. As a Prime member, consumers will receive Prime Member discounts year-round, plus an additional 10 percent off on sale items.

Shoppers can order groceries via www.primenow.com or the Amazon Prime Now smartphone app. Consumers who have an Amazon Echo and interested in Whole Foods delivery can also find out if the service is available in their area by saying, “Alexa, shop Whole Foods.”

At their leisure, Echo users can add items to their basket through the app. When they’re ready to check out, they can use the Prime Now app and choose pickup or delivery.

Amazon has expanded its Whole Foods Market delivery service to an additional 13 U.S. markets, bringing the total number of markets served to 88.Startin...

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Head of workers’ union speaks out against Amazon’s one-day shipping plan

Amazon’s goal of making one-day shipping the default plan for Prime customers is facing criticism from the head of a major labor union.

Stuart Appelbaum, president of the Retail, Wholesale and Department Store Union, argued in a statement published Friday that speeding up deliveries may not be feasible for fulfillment center workers who are already processing several hundred orders per hour during long shifts.

“With two-day Prime shipping, Amazon fulfillment workers currently face speeds of 200-300 orders per hour in 12-hour shifts. They struggle already to maintain that pace,” Appelbaum said. “If Amazon plans to effectively double the speed, it must also address existing workforce needs and ensure its workers are safe. Increasing fulfillment speeds means they need to hire more workers, under more sustainable speeds that don’t put worker’s lives in jeopardy.”

In a statement of its own, Amazon called the claims presented in Appelbaum’s statement “misguided and self-serving” and added that the company’s 20 years of business experience has helped it build “a positive, safe environment in our facilities.”

“This enables Amazon to deliver orders faster and more efficiently — not by working harder but by working smarter based on decades of process improvement and innovation,” Dave Clark, senior vice president of Amazon Worldwide Operations, said in the statement.

Criticism over warehouse pay and environment

This isn’t the first time Amazon has faced criticism over the way it treats its warehouse workers. Back in December, Amazon warehouse workers in New York announced plans to unionize, citing 12-hour shifts, low pay, and the company’s hard-to-meet performance quotas.

One employee said during a press conference that ever since Amazon opened a warehouse on Staten Island, “management has forced everyone at the warehouse to work 12-hour shifts for five or six days a week.”

Sen. Bernie Sanders (I-Ver.) has also criticized Amazon for it’s pay and work environment at warehouses and fulfillment centers.

“Amazon has been less than forthcoming with information about their employment practices,” Sanders said in a statement last August. “What we do know is that Amazon’s median employee pay is only $28,446 — 9 percent less than the industry average and well below what constitutes a living wage in the United States. Further, we believe that many of Amazon’s workers are employed by temporary staffing agencies and contractors and make even less than the median Amazon employee.”

Amazon has maintained that its fulfillment center workers are treated well and that full-time employees earn an average hourly wage of over $15 an hour before overtime.

“In addition to highly competitive wages and a climate controlled, safe workplace, Amazon provides employees with a comprehensive benefit package including health insurance, disability insurance, retirement savings plans, and company stock,” Amazon said in response to Sanders’ statement.

Amazon said last week that its goal of speeding up shipping times for Prime customers would be “very important for the customer.”

Amazon’s goal of making one-day shipping the default plan for Prime customers is facing criticism from the head of a major labor union.Stuart Appelbaum...

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Amazon planning to accept cash at Go stores

Amazon has revealed that it plans to add cash as a payment option at its Go stores. The decision comes amid pushback from several cities and states over the company’s lack of a cash payment option at its physical convenience stores.

Lawmakers have noted that cashless businesses pose an issue in terms of ensuring equitable access since they aren’t accessible to consumers who don’t have debit and credit cards.

San Francisco District Five Supervisor Vallie Brown, who in February introduced legislation to ban cashless stores, highlighted the fact that not offering consumers the option of purchasing goods with cash is discriminatory towards those in low income brackets.

"For many City residents (for example, those who are denied access to credit, or who are unable to obtain bank accounts), the ability to purchase goods and services depends on the ability to pay for those goods and services in cash," Brown explained in a memo. "This is especially true of the very poor."

Adding a cash payment option

According to a report from CNBC, Amazon plans to add “additional payment mechanisms” at its Go stores. A spokesperson for Amazon confirmed the news but left a few lingering questions unanswered for the time being.

The retailer didn’t provide a time frame for when cash would be added as a payment option at existing Go stores, nor did it say how it plans to implement cash payments at Go stores, which previously centered around the “cashierless” element.

However, Steve Kessel, Amazon’s senior vice president of physical stores, reportedly told employees during a meeting that adding new payment methods is “an important focus for us.”

Kessel noted that Amazon has added new payment methods to its online marketplace, including a pilot that accepts subsidized SNAP benefits and a new program called Amazon Cash which lets shoppers add cash to a digital account by bringing money to a nearby convenience store.

“We’ll continue to extend those methods with our stores,” he added. The spokesperson who confirmed the plans said Go store customers would be able to check out, pay with cash, and receive change.

Amazon currently has 10 Amazon Go stores, and reports have suggested that the company could open up to 3,000 cashierless stores by 2021.

Amazon has revealed that it plans to add cash as a payment option at its Go stores. The decision comes amid pushback from several cities and states over th...

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Amazon plans to launch over 3,000 satellites to provide internet across the globe

Amazon confirmed on Thursday that it plans to build over 3,000 small satellites and launch them into low-earth orbit to provide high speed broadband connectivity to underserved areas of the world.

The satellites would provide "low-latency, high-speed broadband connectivity to unserved and underserved communities around the world," a spokesperson told CNBC.

In federal filings reviewed by GeekWire, Amazon said the satellites, which will be launched as part of “Project Kuiper,” will provide data coverage for areas ranging in latitude from 56 degrees north to 56 degrees south, where about 95 percent of the global population lives.

“Project Kuiper is a new initiative to launch a constellation of low Earth orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world,” an Amazon spokesperson said in a statement.

“This is a long-term project that envisions serving tens of millions of people who lack basic access to broadband internet. We look forward to partnering on this initiative with companies that share this common vision.”

Last November, Elon Musk’s aerospace company SpaceX obtained clearance from the FCC to build out its global, high-speed, satellite-driven wireless network called "Starlink." When complete, SpaceX’s Starlink network will be comprised of nearly 12,000 satellites.

OneWeb, an initiative backed by Richard Branson’s Virgin Group and Masayoshi Son’s SoftBank Group, launched its first 5G satellites in February.

Amazon confirmed on Thursday that it plans to build over 3,000 small satellites and launch them into low-earth orbit to provide high speed broadband connec...

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Amazon announces new round of price cuts at Whole Foods

Amazon is slashing prices on more than 500 items at Whole Foods, according to a report from The Wall Street Journal. The price reductions will go into effect Wednesday.

The cuts will mostly be focused on produce, specifically on “high quality, peak-of-season produce, including greens, tomatoes, tropical fruits and more.” Customers will save an average of 20 percent off select items under the company’s latest round of price cuts.

Amazon is also expanding its Prime member benefits. The company said it’s doubling the number of exclusive deals for Prime members and giving customers who try Prime $10 off their $20 purchase for signing up for a membership.

The company announced last year that shoppers who are Prime members get an additional 10 percent off “hundreds of sale items” throughout the store.

Lowering prices to compete with rivals

Amazon acquired Whole Foods in 2017 and has since slashed prices three times in an effort to shake off the grocer’s “Whole Paycheck” image. Immediately after purchasing the upscale grocery chain, Amazon announced its first wave of price cuts on a “selection of best-selling grocery staples.”

“When Whole Foods Market joined the Amazon family, we set out to make healthy and organic food more accessible. Over the last year, we’ve been working together tirelessly to pass on savings to customers,” said Jeff Wilke, CEO of Amazon Worldwide Consumer, in a statement announcing the new price cuts.

“Every time a customer walks into a Whole Foods Market, they expect and trust industry-leading quality standards across aisles. And now they will experience that same Whole Foods Market quality with even more savings across departments.”

The latest price reductions come as Amazon aims to compete with rival grocers Walmart, Costco, and Kroger, which have all lowered their prices. Amazon is also heading off competition from discount grocers Aldi and Lidl, which have each grown their overall number of stores and expanded their organic product selections.

Amazon is also reportedly looking to launch its own U.S. grocery chain separate from Whole Foods in an effort to expand its physical store footprint. Amazon also currently operates several cashierless Amazon Go stores.

Amazon is slashing prices on more than 500 items at Whole Foods, according to a report from The Wall Street Journal. The price reductions will go into effe...

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Amazon to close all of its pop-up kiosks across the U.S.

Amazon has announced that it will close all 87 of its pop-up kiosk locations, currently found in stores like Whole Foods, Kohl’s, and in shopping malls, the Wall Street Journal reported on Wednesday.

The move comes as the company is trying to figure out the best route toward expanding its brick-and-mortar footprint. Though Amazon’s pop-up locations are set to close by the end of April, the tech giant currently has several other physical store concepts in the works.

Earlier this week, sources familiar with the company’s plans told the Journal that Amazon is preparing to launch dozens of its own grocery stores. The stores will have separate branding from its Whole Foods stores, which Amazon acquired in 2017.

Amazon is also considering opening as many as 3,000 cashless Amazon Go convenience stores by 2021.

Adding more 4-star locations

Amazon’s pop-up locations let customers try out Amazon products such as Echo smart speakers, Fire tablets, and Kindle e-readers. Customers could also try out Amazon services like Audible, Prime Video, and Kindle Unlimited.

“After much review, we came to the decision to discontinue our pop-up kiosk program,” an Amazon spokeswoman confirmed to the Journal. The e-commerce giant said it will instead be focusing on opening additional Amazon Books and Amazon 4-star locations.

The first Amazon 4-star store was introduced last year in New York. The stores let customers browse and try some of the products that are sold on its marketplace that have earned a customer rating of four stars or more.

Amazon says it will open more 4-star locations and additional Amazon Books stores in 2019.

Amazon has announced that it will close all 87 of its pop-up kiosk locations, currently found in stores like Whole Foods, Kohl’s, and in shopping malls, th...

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Amazon reportedly planning to open dozens of grocery stores in major cities

Amazon is planning to open new grocery stores in urban areas of the U.S., according to a report from the Wall Street Journal. Unnamed sources told the publication that the company is trying to expand its grocery footprint beyond its Whole Foods Market chain.

The new stores will be smaller than most traditional supermarkets but larger than a typical convenience store. The stores will reportedly make customer service a top priority and have a wider selection of items than Whole Foods. Online shopping and delivery options will also be available.

Amazon has plans to open one of the new stores in Los Angeles as early as the end of this year, sources said. Leases have also been signed for locations including San Francisco, Seattle, Chicago, Washington, D.C., and Philadelphia.

Possible threat to traditional grocers

The Journal noted that the launch of the new grocery stores coincides with a rocky period for the traditional grocery market.

"The timing of Amazon’s store development comes during a difficult period for the roughly $1 trillion food and consumer-product retail sector, which already deals with low margins and extreme competition," warns the publication.

In a statement on Friday, Amazon said it “doesn’t comment on rumors or speculation.”

Amazon, which acquired Whole Foods in 2017 for $13.7 billion, has been expanding the availability of its Prime Now online grocery delivery and pickup program since early last year. Prime Now is currently available at Whole Foods stores in 63 cities for delivery and 22 markets for pickup.

The e-commerce giant has also expressed an interest in growing its lineup of cashierless Amazon Go convenience stores. Amazon now runs 10 Go stores in Seattle, San Francisco, and Chicago. Media reports have suggested that Amazon plans to open as many as 3,000 Go stores over the next several years, which could also take a toll on brick-and-mortar food retailers.

The Journal’s report didn’t say whether or not the company’s upcoming grocery stores will rely on the technology that enables shoppers to skip the checkout line at its Go stores.

Amazon is planning to open new grocery stores in urban areas of the U.S., according to a report from the Wall Street Journal. Unnamed sources told the publ...

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Amazon launches weekly delivery day program

Amazon has announced that it’s giving Prime members the ability to schedule a day of the week to have all of their packages arrive under a new feature dubbed Amazon Day.

On Amazon Days of a customer’s choosing, the e-commerce giant will deliver a week’s worth of Amazon orders. The company says there are several reasons to get excited about the new feature:

  • Added predictability. “Rest easy knowing your packages will arrive the same day each week,” Amazon said.

  • Less waste. “With all of your items arriving on the same day, we will combine your orders when possible.”

  • Convenience. “Keep adding items throughout the week and we’ll deliver everything on your Amazon Day.”

“Amazon Day makes shopping throughout the week so easy,” said Susan T. from Wilmington, DE, one of the Prime members who received early access to the service. “Whenever I think of something I need, I just buy it with Amazon Day and know it’s going to arrive on the day I work from home.”

Reducing waste

To use the new feature, simply select the Amazon Day option at checkout and pick a designated day for all of your orders to arrive. Amazon will hold off on shipping products individually as orders are submitted and will instead round up a week’s worth of orders to deliver all at once.

The feature is intended to reduce deliveries, cut down on packaging, and help further the company’s goal of becoming more environmentally friendly.

Orders can still be shipped via normal delivery if a customer needs a particular item to arrive sooner than a week later. Amazon says customers can choose the Amazon Day feature as often as they’d like, “or if there’s another option that’s better for a certain order, choose that instead.”

Amazon’s rollout of the new feature comes amid its ongoing effort to slash its carbon footprint. Last week, the company announced that it intends to make half of its deliveries carbon neutral by 2030 under a sustainability initiative called “Shipment Zero.”

Amazon has announced that it’s giving Prime members the ability to schedule a day of the week to have all of their packages arrive under a new feature dubb...

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Amazon launches new program to reduce counterfeit listings

Amazon has launched a program designed to combat the surge in counterfeit products on the site by allowing brands to flag and remove counterfeit listings of their products from the platform on their own.

The e-commerce giant said its new program relies on machine learning technology to offer what it calls “automated protections.” The company says the technology scans listings and will automatically remove products that it determines are counterfeit.

Brands that are invited to participate in the program can remove listings off the site as well.

“With Project Zero, brands no longer need to contact us to remove a counterfeit listing,” Amazon said in a statement. “Instead, they can do so, quickly and easily, using our new self-service tool.”

Amazon said it will be monitoring this “self-service” ability closely.

"Brands must maintain a high bar of accuracy in order to maintain their Project Zero privileges," Amazon notes in its FAQ section about the service. "We have a number of processes in place to promote accuracy, including required training as part of Project Zero enrollment and ongoing monitoring to prevent misuse of our tools."

Working towards the goal of zero counterfeits

Due to the sheer size of Amazon’s marketplace, the company has had a hard time contending with the issue of counterfeit products on its site. Amazon has been taking steps to drive down counterfeit sales for the past several years.

The company’s latest counterfeit-spotting initiative has already been tested by a number of brands, including Vera Bradley, Thunderworks (a maker of pet calming solutions), Kenu, and Chom Chom Roller.

Under the Project Zero program, Amazon said it was able to stop 100 times more suspected counterfeit products than what it’s usually able to take down in response to brands’ reports.

“Project Zero, with its automated protections and the self-service removal of counterfeit products, is a significant development that will help ensure our customers receive authentic Vera Bradley products from Amazon,” said Mark Dely, chief legal and administrator officer at Vera Bradley.

“Amazon’s product serialization service has been a game-changer for us. We are excited to have this self-service counterfeit removal tool for the U.S. Marketplace and consider this to be an insurance policy,” said Ken Minn, CEO, Kenu.

Amazon has launched a program designed to combat the surge in counterfeit products on the site by allowing brands to flag and remove counterfeit listings o...

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Amazon vows to reduce its carbon footprint

Amazon announced on Monday that it’s striving to reduce its carbon footprint through a new environmental initiative called “Shipment Zero.” The company is aiming to make 50 percent of all Amazon shipments carbon-free by 2030.

In a blog post, Dave Clark, the company’s senior vice president of world operations, said that with improvements in electric vehicles, aviation biofuels, reusable packaging, and renewable energy, the company can now “see a path to net zero carbon delivery of shipments to customers.”

“It won’t be easy to achieve this goal, but it’s worth being focused and stubborn on this vision and we’re committed to seeing it through,” Clark said.

Going green

Amazon said it will share its company-wide carbon footprint “along with related goals and programs” later this year. The data will be obtained from an advanced scientific model capable of accurately mapping Amazon’s carbon footprint, which will also help the company identify ways to reduce carbon use in its operations, Clark added.

The e-commerce giant’s “Shipment Zero” initiative complements other sustainability programs currently being run by Amazon, including Frustration-Free Packaging and Ship in Own Container.

Amazon also noted that it has a network of solar and wind farms, solar installations on its fulfillment center rooftops, and investments in the circular economy. The company said it employs more than 200 scientists, engineers, and product designers who are dedicated to developing new ways to leverage Amazon’s scale for the “good of the customers and the planet.”

Amazon announced on Monday that it’s striving to reduce its carbon footprint through a new environmental initiative called “Shipment Zero.” The company is...

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NYC mayor disappointed in Amazon’s decision to cancel HQ2 plans

New York City Mayor Bill de Blasio did not hold back when it came to venting his frustrations about Amazon canceling its plans to build a second headquarters in Queens.

"This is an example of an abuse of corporate power," de Blasio told NBC's Chuck Todd on "Meet the Press” on Sunday. "Amazon just took their ball and went home. And what they did was confirm people's worst fears about corporate America."

Last week, de Blasio said Amazon “threw away” an opportunity by backing out of the deal.

"You have to be tough to make it in New York City," he said in a statement. "We gave Amazon the opportunity to be a good neighbor and do business in the greatest city in the world. Instead of working with the community, Amazon threw away that opportunity."

Amazon reneges on the deal

De Blasio, a Democrat, had been a huge supporter of the plan to have Amazon’s second headquarters in New York. Last November, he claimed that it would be a boon to locals, including residents of a large public-housing development located near the proposed site.

But Amazon ultimately decided not to carry out its plan to build HQ2 in New York.

"After much thought and deliberation, we've decided not to move forward with our plans to build a headquarters for Amazon in Long Island City, Queens," the company wrote in a blog post last week.

The company said it will not look to replace New York with another city, but it “will proceed as planned in Northern Virginia and Nashville” and will “continue to hire and grow across our 17 corporate offices and tech hubs in the U.S. and Canada,” according to CNN.

Democrats split

Although some Democrats are disappointed in Amazon’s decision, others have declared it a victory. Congresswoman Alexandria Ocasio-Cortez (D-N.Y.), whose district is near the site where Amazon would have been located, gave her take to NBC.

“I think it’s incredible. It shows that everyday Americans still have the power to organize and fight for their communities.”

De Blasio acknowledged the division among progressives on Sunday, but argued that it’s possible for progressives to govern effectively while also creating jobs.

"I am representing 8.6 million people, and a clear majority of those people believe we need more fairness in our economy. But of course, we need jobs, we need growth, we need revenue,” he said. “Progressives can do both.”

In an op-ed for the New York Times published Saturday, de Blasio wrote that the deal would have created up to 25,000 jobs. He expressed his dismay that Amazon couldn’t handle even a small amount of public criticism about income inequality.

“The lesson here is that corporations can’t ignore rising anger over economic inequality anymore,” de Blasio wrote. “We see that anger roiling Silicon Valley, in the rocks hurled at buses carrying tech workers from San Francisco and Oakland to office parks in the suburbs.”

New York City Mayor Bill de Blasio did not hold back when it came to venting his frustrations about Amazon canceling its plans to build a second headquarte...

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Amazon pulls its plans for a second headquarters in New York

“Start spreading the news, we’re leaving today. We want no part of it -- New York, New York!”

Amazon is deep-sixing its plans to build a new headquarters (HQ2) in Sinatra’s old New York. The company says it’s had enough of the Big Apple’s pushback.

"After much thought and deliberation, we've decided not to move forward with our plans to build a headquarters for Amazon in Long Island City, Queens," Amazon said in a statement. “For Amazon, the commitment to build a new headquarters requires positive, collaborative relationships with state and local elected officials who will be supportive over the long-term.”

A road paved with good intentions?

The short version is that, despite its best efforts to make New York one of its two new East Coast HQs and create 25,000 new in-city jobs, Amazon wasn’t feeling any love from New York politicians or workers.

As an example, Amazon’s New York’s Long Island warehouse workers moved to unionize in late 2018 amid complaints of being overworked and underpaid.

“Ever since they opened, management has forced everyone at the warehouse to work 12-hour shifts for five or six days a week,” said warehouse employee Rashad Long in a press conference employees held to voice their dissatisfaction.

As you can imagine, Amazon took an opposite stance, claiming its “pioneering spirit,” wages as high as $23 an hour, and “world class benefits” was an employment package workers would have a tough time finding just anywhere.

New York calls out Amazon

New York’s City Hall thinks Amazon might be calling foul on the wrong team. Some have suggested that the online retail giant has been somewhat unappreciative of the $3 billion tax incentive New York gave it as part of its relocation incentives package.

"You have to be tough to make it in New York City. We gave Amazon the opportunity to be a good neighbor and do business in the greatest city in the world," New York City’s Mayor Bill de Blasio tweeted out on Thursday. "Instead of working with the community, Amazon threw away that opportunity."

Carolyn Maloney, a New York congresswoman, was skeptical from the start, and her spin took a decidedly sour turn upon hearing Amazon’s announcement.

“Disappointed that NYC won’t be home to 25K+ new jobs from HQ2 & that LIC (Long Island City) will lose out on infrastructure improvements that would have accompanied this project. This is not the Valentine that NY needed,” Maloney tweeted.

“The deal could have been improved. There were legitimate concerns raised and aspects that I wanted changed. I was ready to work for those changes. But now, we won’t have a chance to do that and we are out 25K+ new jobs and hundreds of millions of dollars in new investments.”

Where next?

Amazon says it has no plans to "reopen the HQ2 search at this time." Rather than roll the dice before the dust on the New York brush-off settles, the company says it “will proceed as planned in Northern Virginia and Nashville, and we will continue to hire and grow across our 17 corporate offices and tech hubs in the U.S. and Canada.”

However, the company isn’t completely bailing out of New York -- simply out of its new Long Island City headquarters.

“We love New York, its incomparable dynamism, people, and culture -- and particularly the community of Long Island City, where we have gotten to know so many optimistic, forward-leaning community leaders, small business owners, and residents. There are currently over 5,000 Amazon employees in Brooklyn, Manhattan, and Staten Island, and we plan to continue growing these teams.”

“Start spreading the news, we’re leaving today. We want no part of it -- New York, New York!”Amazon is deep-sixing its plans to build a new headquarter...

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Amazon’s earnings suggest the consumer is doing just fine

The consumer appears to be doing well if earnings from online retailer Amazon are any indication. The company reported fourth quarter earnings of $3 billion, or $6.04 a share, on revenue of $72.4 billion.

That’s up from a profit of $3.75 a share on sales of $60.5 billion in the holiday shopping season of 2017, and better than analysts expected.

An Amazon earnings beat suggests consumers remained confident throughout the fourth quarter of 2018, spending heavily during the holiday season. Since Amazon is one of the nation’s major retailers its strong sales suggest consumers were spending freely during the last three months of the year.

Amazon said its net sales increased 20 percent to $72.4 billion in the fourth quarter, compared with $60.5 billion in fourth quarter 2017. Excluding the $801 million unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, net sales increased 21 percent compared with fourth quarter 2017.

The company reported an increase in operating income of $3.8 billion in the fourth quarter, compared with operating income of $2.1 billion in fourth quarter 2017.

Favorable economic position

While that’s pretty good news for Amazon shareholders, it is also another indicator that consumers remain in a pretty favorable economic position, even as corporations temper their outlook for 2019. Consumers are still spending and they’re spending a sizable portion of their disposable income with Amazon.

“Alexa was very busy during her holiday season,” said Amazon CEO Jeff Bezos. “Echo Dot was the best-selling item across all products on Amazon globally, and customers purchased millions more devices from the Echo family compared to last year.”

Amazon points out its profits rose despite the fact that it implemented an across-the-board minimum wage of $15 an hour during the quarter. The company says the new Amazon minimum wage benefited more than 250,000 employees in the U.S. and 17,000 employees in the U.K., as well as over 200,000 seasonal employees who were hired during the holiday period.

Using Amazon as a consumer barometer, the first half of 2019 might not live up to the last quarter of 2018. In a conference call following its earnings release, Amazon executives lowered their sales expectations for the current quarter.

The consumer appears to be doing well if earnings from online retailer Amazon are any indication. The company reported fourth quarter earnings of $3 billio...

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Amazon testing delivery robots

On Wednesday, Amazon deployed six of its self-driving package delivery robots in a neighborhood of Snohomish County, Washington.

The e-commerce giant said the six-wheeled device, dubbed Amazon Scout, was developed at its research and development lab in Seattle. The autonomous package delivery vehicles are roughly “the size of a small cooler, and roll along sidewalks at a walking pace,” Sean Scott, an Amazon executive in charge of Scout, said in a blog post.

The Seattle-based online retailer said each Scout device has the ability to “safely and efficiently navigate around pets, pedestrians and anything else in their path.”

During the trial, however, each device will be accompanied by an Amazon employee, even though Scouts have the ability to navigate by themselves. Scouts will also only run Monday through Friday during daylight hours during the trial.

“Customers in Snohomish County order just as they normally would and their Amazon packages will be delivered either by one of our trusted partner carriers or by Amazon Scout,” Scott said.

Wired pointed out that the autonomous package delivery devices could face certain challenges.

“A delivery robot can’t open gates without hands, and it can’t climb steps to get right to your door,” Wired noted. “And if the robot requires the customer to enter a PIN to get the package out, how can the robot leave the package if you’re not home?”

The trial in Washington will determine whether Amazon Scouts will be deployed in other areas.

On Wednesday, Amazon deployed six of its self-driving package delivery robots in a neighborhood of Snohomish County, Washington. The e-commerce giant s...

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Amazon Prime users say free two-day shipping is still the main drawing point of the service

Media researchers at The Diffusion Group (TDG) have uncorked a new study that finds 79 percent of Amazon Prime consumers love its unlimited two-day free shipping more than any of the other Prime perks -- Prime Music, Prime Pantry, Prime Book Box, etc. -- with Prime Video lagging far behind at a meager 11 percent.

Two-day shipping is an easy task for Amazon given its warehouse empire of more than 75 fulfillment centers and 25 sortation centers dotted across North America. And Amazon’s treasure trove of anything and everything provides an endless loop for the online shopper.

However, the other big players in the online shopping world are putting Amazon on notice. WalMart stood up to Amazon by extending free shipping to third-party sellers' products and simplifying the return process, and Target upped the ante with the launch of its same-day shipping service and its curbside pickup service, “Drive Up.”

Kroger and CVS are all-in for the delivery game as well and looking for their own piece of Amazon’s action, not to mention some of its 100 million members.

“Amazon Prime has become synonymous with free shipping,” Michael Greeson, President of TDG, told ConsumerAffairs “and this has been critical to its rapid growth. Competitors have long been aware of this fact, but have failed to match Amazon or, when they have adopted the free-shipping model, to effectively communicate its availability, thus allowing Amazon to dominate the messaging. Wal-Mart, Target, and others need to put free shipping front in center in their branding efforts, versus positioning it as value-add.”

The long tail

How this dance for online shipping supremacy will shake out will be interesting to watch.

“While Amazon Prime is building robust audiences in video, music, and gaming, Prime is first and foremost about developing more and broader retail relationships, and free shipping is key to that mission. That is where the real value of Prime lies,” noted Greeson.

And the long tail of Amazon Prime -- lumping in video, music, books, and food into the Prime-available family -- is a bonus.

From Greeson’s purview, Amazon has made the right moves to draw in new subscribers by focusing on providing the right high-quality digital assets.

“Once they begin to buy more merchandise, however, service value appears to shift from media to free shipping. This is not to diminish the value that digital media services add to the Prime equation, but it puts it into perspective relative to retail,” he added.

Media researchers at The Diffusion Group (TDG) have uncorked a new study that finds 79 percent of Amazon Prime consumers love its unlimited two-day free sh...

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Amazon may tap empty Sears stores for possible Whole Foods expansion

Sears is as close as a company can be to teetering on the brink of liquidating its assets, and if it doesn’t make it past its 11th-hour reprieve, it’s possible that its empty stores may become expansion space for Whole Foods.

In a report by Yahoo! Finance, sources said that the Amazon-owned food chain has already taken a look-see at a former K-Mart site in Utah. K-Mart is one of Sears’ sister acts, and it was caught in Sears' massive closing of stores when it filed for bankruptcy last year.

Whole Foods’ marching orders

At a recent market forecast event, Jim Sud, Whole Foods’ executive VP of growth and business development, said that Amazon wants him to put the pedal to the metal.

“In the two years prior to the merger, because of competitive pressures and because of a slowdown in our comparable store sales, we slowed our growth,” Sud said.

“At one time, I think we had 93 stores in development, and we stopped signing leases and stopped opening stores. But when Amazon acquired us, they sort of said: ‘You’re on. Start growing again.’”

The conundrum

One thing Sud’s team has to look closely at is the competition and what niches are still open. Competition in the grocery market can be brutal. Sud went as far as saying it’s retail’s most competitive sector.

Kroger, for one, is quickly establishing new benchmarks by moving to a “scan-and-go” approach, partnering with Walgreens for space inside the pharmacy’s stores, and launching a fleet of driverless delivery vehicles.

Then, there’s the question of how to best expand into Sears’ leave-behinds, or potentially take over the entire space of a Sears’ shell. Both would be a herculean task for Whole Foods.

How many of the 300 Sears and K-Mart stores that have been shuttered does Whole Foods really need and can make profitable? Except for the eight states where it doesn’t have a store, Whole Foods has every major market covered.

If Whole Foods did move into a vacant Sears store, it would also face the daunting task of filling out a lot of empty space. On average, a Whole Foods store has about 38,000 square feet, whereas many Sears’ stores were quadruple that.

Let’s make a deal

Still, malls love food stores, and mall landlords might be open to cutting a deal with Whole Foods just for the foot traffic alone.

“There are lots of vacant retail space that they can take advantage of, and that gives them access to reasonable retail locations, but I also think they want to secure good real estate deals by filling voids, and getting good rental levels from landlords,” Neil Saunders, managing director of retail at GlobalData, told Yahoo Finance.

“If that’s an existing center -- second generation space -- that meets all of our criteria…we’ll jump all over it,” Sud commented.

Sears is as close as a company can be to teetering on the brink of liquidating its assets, and if it doesn’t make it past its 11th-hour reprieve, it’s poss...

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Amazon lures customers with freebies

Amazon threw down another gauntlet to its competitors on Tuesday when it announced that it’s now going to be sending free product samples to customers.

Consumers don’t have to pay for a single thing -- no buy one/get one, no tax, no shipping charge. Amazon customers will just open their mailbox one day and find samples that Amazon thinks will be enjoyable and thoughtful.

To work that “enjoyable and thoughtful” angle, Amazon will use users’ order history and profile information.

The samples you can expect to get

In laying out the blueprint of Amazon’s new initiative, the company pointed to food samples for pet lovers, personal care products, health and wellness samples, household products that say, a brand like OxiClean might be rolling out, and healthy food products for grocery shoppers -- possibly to bolster its stake in Whole Foods

This is not a one-and-done deal, either. The company says that there’s no limit to the number of samples a consumer might receive. A recipient does not necessarily have to be a Prime member either.

“Anyone with an active Amazon.com account is eligible to receive free samples. If you are selected to receive a sample, the sample will be sent to your default address. If you’d like to receive samples at a different address, you need to change the default address in Your Account > Your Addresses,” the company wrote in the promotion’s FAQs.

Does that mean Amazon will be mining my data?

Consumers might be leery about whether Amazon will be delving into their private data in order to send out samples.

Given the amount of private data users have unknowingly given or had pilfered from their profile across the digital landscape, they may have a right to be concerned. The recent announcement that an app was masquerading as an Amazon Echo app only raises the privacy eyebrow higher.

Even though Amazon is upfront about using a customer’s order history and profile information as it relates to this idea, critics are quick to raise a flag.

Axios opined that “Customers are getting items that Amazon’s vast trove of customer data predicts they'll want to buy. But some customers could feel violated when something they haven't ordered shows up unexpectedly on their doorstep.” CNBC also pulled the curtain back on the promotion and agreed that it sounds like a good deal, “but below the surface it raises some privacy concerns in the age of data mining and detailed digital user profiles.”

Only time will tell if Axios’ or CNBC’s crystal balls are correct. Until then, Amazon wants consumers to know that “If you would like to opt out of receiving samples from this program, you may do so” by going to the program’s preferences page.

Amazon threw down another gauntlet to its competitors on Tuesday when it announced that it’s now going to be sending free product samples to customers....

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Amazon rumored to be planning a Whole Foods expansion

Amazon is reportedly planning to expand Whole Foods stores across the U.S as part of an effort to bring its two-hour delivery offering to more consumers, particularly those in rural areas, the Wall Street Journal reported Sunday.

Amazon is said to be interested in moving into more suburban areas and utilizing spaces that are “slightly larger” than its existing locations, the Journal said, citing sources with knowledge of the matter.

The e-commerce giant, which acquired Whole Foods in June 2017 for $13.7 billion, will be “using extra space in its stores to accommodate Amazon delivery and pickup from online orders.”

“Amazon offers Prime Now, a two-hour delivery option to members of its Prime subscription service in more than 60 cities, and online grocery pickup from Whole Foods stores in as little as 30 minutes from nearly 30 cities,” the Journal said.

“Amazon plans to expand those services to nearly all of its roughly 475 Whole Foods stores in the U.S., according to another person familiar with the plans. Amazon also wants to use benefits for Prime members to attract new customers to Whole Foods and draw them back more often.”

The report said Whole Foods employees have scouted regions of Western North America for potential retail spaces in parts of Idaho, southern Utah, and Wyoming. At the present time, there are no Whole Foods stores in these areas.

Amazon is reportedly planning to expand Whole Foods stores across the U.S as part of an effort to bring its two-hour delivery offering to more consumers, p...

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Amazon set a record for holiday sales in 2018

In a post on its website published the day after Christmas, Amazon said broke holiday sales records once again.

This year, customers across the globe ordered more items on its site than ever before. The e-commerce giant had the same news to report about its holiday sales last year.

In this year’s announcement, Amazon said its Alexa-enabled Echo smart speakers were among its top sellers this holiday season. Other best-sellers included the Fire TV Stick 4K with Alexa Voice Remote.

The company said consumers used Alexa to listen to “hundreds of millions more hours of music this holiday season compared to last holiday season.” Amazon’s digital assistant was also instructed to turn on holiday lights “tens of millions of times.”

Customers also used Alexa to help them create cocktails. Amazon said Alexa helped make “hundreds of thousands of cocktails this holiday season — with eggnog and Moscow Mule being the most requested drinks.”

In the toy category, some of Amazon’s best-sellers included LOL Surprise! dolls in the Glam Glitter series and Nerf N-Strike Elite Strongarm Blaster. Carhartt clothing and accessories were top-sellers in the fashion category, and Bose QuietComfort Wireless Headphones were popular purchases in the electronics category.

Record-breaking sales

Amazon didn’t share any specific numbers on its holiday sales, but dubbed this season its “best yet.” The company said it added “tens of millions” of people who signed up for Prime memberships, both for paid memberships and free trials.

More than a billion items shipped for free during the holiday period, Amazon said. The company also noted that the online stores of smaller and medium-sized businesses made up more than 50 percent of Amazon’s sales leading up to Christmas.

“We look forward to continuing to bring our customers what they want, in ways most convenient for them in 2019. We are thrilled that in the U.S. alone, more than one billion items shipped for free this holiday with Prime,” said Jeff Wilke, CEO Worldwide Consumer.

The news of Amazon’s record-breaking holiday sales comes the same week Mastercard put out a report showing an increase in e-commerce sales this year.

Online sales rose 19.1 percent over last year, according to the credit company. Holiday sales in general rose 5.1 percent this year to $850 billion -- the biggest increase since 2012.

In a post on its website published the day after Christmas, Amazon said broke holiday sales records once again. This year, customers across the globe o...

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Amazon extends free holiday shipping offer to December 18

Amazon has pushed the cutoff date for its free shipping without a minimum purchase promotion. The company announced on Thursday that all customers will have access to free standard shipping until December 18.

Amazon also said it will offer free, two-hour delivery up until midnight on Christmas Eve in select markets through Prime Now, which currently is available in 30 U.S. cities. Gift cards and the gift of Amazon Prime are both available to purchase on Christmas day itself.

The e-commerce giant said that Prime members in more than 10,000 cities and towns now have access to free same-day delivery and free one-day shipping up until the days before Christmas.

Prime members in eligible areas will have until December 23 to get free one-day shipping, and December 24 is the last day for same-day delivery if orders are placed by 9:30 AM local time. Two-hour delivery through Prime Now is available through December 24 as long as orders are placed by 9:15 PM local time.

"Any customer can sign up or try Prime for free for 30-days to experience the best of shopping and entertainment from Amazon over the holidays,” Amazon Prime Vice President Cem Sibay, said in a statement.

"Prime was built on the foundation of unlimited fast, free shipping, and we keep working to add faster and even more convenient delivery options,” Sibay said.

Amazon also said Whole Foods Market stores, Amazon Books, Amazon 4-star, Amazon Pop-up device kiosks will be open on Christmas Eve (store hours will vary by location).

Amazon has pushed the cutoff date for its free shipping without a minimum purchase promotion. The company announced on Thursday that all customers will hav...

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Amazon reportedly evaluating airports as potential Go store locations

Amazon is eyeing airports as locations for its cashier-less Go stores, according to Reuters.

The e-commerce giant -- which has opened seven Go stores since January and has plans to open as many as 3,000 by 2021 -- reportedly spoke to officials at several major U.S. airports regarding the possibility of putting Go stores in terminals.

“The lead for Amazon Go requested a meeting,” said a June 27 email from a technology adviser who supports Los Angeles International, according to Reuters. “Interested?” To which the representative replied, “Yes. Thanks!”

A representative for Amazon's cloud unit also asked San Jose International Airport for a meeting and referenced Amazon Go as "one of many possibilities we can discuss.”

However, since these initial exchanges with airport contacts, no additional information has been provided by Amazon about whether its Go stores are headed to the nation’s busiest airports.

Considering airports

Amazon’s Go stores allow shoppers to move through aisles and pick up items such as ready-made snacks, lunches, drinks, frozen dinners, and basic groceries. When shoppers are ready to leave, they can simply walk out of the store without having to pay a cashier first.

The company is able to fulfill its “no lines, no checkouts, no registers” promise by relying on sensors and cameras placed throughout the store. These allow Amazon to track what customers take out of the store and charge customers’ credit cards accordingly.

The company hasn’t offered any further details on whether its automated stores will be built into airports, but that may be because it’s taking time to consider how to navigate the challenges of operating in airports. For example, workers would need a security clearance to staff concessions after security checkpoints.

Financial constraints may also be under consideration. Previous reports suggested that just one Amazon Go store required more than $1 million in hardware to build. Additionally, leasing retail space at airports can be costly.

Amazon is eyeing airports as locations for its cashier-less Go stores, according to Reuters. The e-commerce giant -- which has opened seven Go stores s...

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Amazon reportedly testing its cashierless technology in bigger stores

Amazon is testing its cashierless shopping technology in larger stores, according to the Wall Street Journal.

The e-commerce giant -- which has been taking steps to expand its presence in the brick-and-mortar sector -- is currently operating a larger checkout-free space in Seattle that is “formatted like a big store,” insiders told the Journal.

If early tests prove successful, Amazon will “most likely” launch its cashierless technology at Whole Foods, which it acquired in June 2017. The company said previously that it didn’t plan to implement the technology at its grocery chain’s stores, but it didn’t rule out the move entirely.

Whole Foods application most likely

The Journal’s sources said the technology still has trouble in “bigger spaces with higher ceilings and more products,” so no time frame was given for a larger-scale launch of the cashierless tech.

Amazon’s existing automated stores allow shoppers to move through aisles and pick up items such as ready-made snacks, lunches, drinks, frozen dinners, and basic groceries. Sensors and cameras placed throughout each store track what consumers pick up from shelves and charge their credit cards accordingly, allowing them to simply walk out of the store after they’re done shopping instead of waiting in a line or paying a cashier.

In September, Bloomberg reported that Amazon planned to have about 10 of its Go stores open by the end of this year and about 50 locations in major metro areas by 2019. Amazon reportedly plans to have have as many as 3,000 of its cashierless stores open by 2021.

To implement its tech in larger grocery stores, the company will have to navigate challenges such as tracking frozen foods hidden behind glass. Whole Foods typically sells around 34,000 items in each store, which is far more than Amazon sells at its existing convenience store-like Go stores.

Amazon is testing its cashierless shopping technology in larger stores, according to the Wall Street Journal.The e-commerce giant -- which has been tak...

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Amazon now selling live Christmas trees

Through a partnership with Hallmark, Amazon is now giving consumers the ability to purchase a live, full-size Christmas tree on its site.

The online retailer is selling a variety of evergreen tree options ranging in size between 6 feet and 7 feet. Once ordered, consumers can expect to receive their freshly cut tree within 4 to 7 days. The tree will arrive in a box on a pre-selected delivery date.

"This is our first entry into fresh-cut trees," Ann Ramsey, Hallmark licensing manager for Hallmark Flowers, told the Kansas City Business Journal. "When consumers think about holidays, they think about Hallmark, so Christmas trees are a perfect extension of the Hallmark brand."

The trees cost between $99 to $110 and, like millions of other items on Amazon this holiday season, will be shipped for free.

Expanding tree selection

Last year, the company offered smaller, three-foot live trees. “Given the popularity among customers, we increased the assortment,” the company told Today.  

Available trees include two types of Spruce trees, a Fraser Fir tree, and a Balsam Fir tree. Amazon is also selling holiday plants and wreaths for around $25 to $50.

This year’s live trees will start shipping on Wednesday, November 21. Each tree will come in a box packed with a biodegradable tree removal bag and tree preservative.

“Bringing this time honored tradition right to your front door is amazing,” Hallmark said in a statement. “We're making it easier than ever to experience a fresh-cut Christmas tree in homes all across the country."

Through a partnership with Hallmark, Amazon is now giving consumers the ability to purchase a live, full-size Christmas tree on its site. The online re...

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Amazon chooses New York, DC for new headquarters

After months of putting American cities through an elaborate selection process, Amazon has chosen metro New York and metro Washington to share its second corporate headquarters.

In the end, the decision seemed to make perfect sense. New York is the financial capital of the world while Washington is the seat of government, which is doing an increasing amount of business with the tech giant.

The Washington location is Crystal City, Virginia, wedged between Reagan National Airport and the Pentagon. The New York location is in Long Island City, a neighborhood in Queens.

Both metro areas stand to reap significant economic rewards since Amazon plans to hire roughly 50,000 workers between the two locations. At the same time, the company will situate its East Coast operations hub in Nashville, hiring 5,000 workers there.

“We are excited to build new headquarters in New York City and Northern Virginia,” said Jeff Bezos, founder and CEO of Amazon. “These two locations will allow us to attract world-class talent that will help us to continue inventing for customers for years to come. The team did a great job selecting these sites, and we look forward to becoming an even bigger part of these communities.”

Amazon will be in the center of things

While Amazon will maintain its current corporate headquarters in Seattle, the new East Coast locations put it close to the source of economic and political power. The New York location is just across the East River from Midtown Manhattan and the Upper East Side. Long Island City is currently a mixed-use community with an industrial base and a Bohemian vibe. It has easy access to Manhattan as well as LaGuardia and JFK airports.

Crystal City, renamed National Landing, is on the Potomac River in Northern Virginia, just across from the nation's capital. It's a neighborhood of high rise office buildings and condos, whose prices just went up.

In fact, property values in both New York and Washington, already among the highest in the nation, can be expected to go even higher. Both are high-density population centers with little room for new construction to accommodate the thousands of new people who will be working there.

Meanwhile, political leaders in both New York and Virginia are celebrating Amazon's decision. New York Gov. Andrew Cuomo called it “a giant step on our path to building an economy in New York City that leaves no one behind.”

Virginia Gov. Ralph Northam called it “a big win for Virginia.” Both states offered Amazon generous tax breaks in their bids to secure the winning locations.

After months of putting American cities through an elaborate selection process, Amazon has chosen metro New York and metro Washington to share its second c...

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Amazon will be a bigger marketplace for Apple products

Amazon and Apple may be competitors in some areas, but the online retailer says it has reached an agreement with the tech giant to increase the amount and range of Apple products it sells on its site.

Under the agreement, Amazon will sell a wider variety of iPhones, iPads, and other devices with the increase taking place in time for the holidays. In the past, Apple has been slow to embrace Amazon, preferring to sell most of its products through limited channels.

Undoubtedly a contributing factor to the new alliance is Amazon's decision to stop its third-party merchants not authorized by Apple from offering the companies products on the Amazon site. The change doesn't take place until after the holiday shopping period -- Jan. 4.

In addition to iPhones and iPads, Amazon shoppers will be able to purchase the Apple Watch, but not the HomePod, a smart speaker that competes head-to-head with the Amazon Echo.

More ways for consumers to buy

“We’re working with Amazon to improve the experience for Apple customers on their site and we look forward to those customers having another great way to buy iPhone, iPad, Apple Watch, Mac and more,” Apple said in a statement to media outlets.

An Amazon spokesman said the company is working to enhance the customer experience, and stocking its virtual shelves with products it knows consumers want is a way to do that.

The deal comes at a good time for Amazon, which is looking for ways to bolster customer experience to stay abreast of developments by two of its chief brick-and-mortar rivals, Walmart and Target.

Both retailers have recently announced that stock clerks will be able to check out customers' purchases without customers having to stand in line. Both have also shortened delivery times for online orders.

While industry analysts expect both Amazon and Apple to benefit from the deal, an analysis by CNET suggests some of the little guys may get hurt. It says small operators who buy Apple products right after they go on sale and sell them on Amazon will face new barriers.

Amazon and Apple may be competitors in some areas, but the online retailer says it has reached an agreement with the tech giant to increase the amount and...

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Amazon to start mailing out its first-ever printed holiday toy catalog

This month, Amazon started sending out its first printed holiday shopping catalog. The move follows the demise of Toys “R” Us and marks the latest in a series steps taken by the online shopping giant to compete with traditional retailers.

The toy catalog, titled “A Holiday of Play,” doesn’t include prices, but it does include QR codes so readers can easily scan and pull up links to products. Customers can also scan the product images in the catalog with their Amazon App to bring up more information and add items to their shopping cart.

Toys “R” Us, which permanently closed earlier this year, used to send out a 100-page “Big Book” toy catalog near the end of October as a way to help kids create a wishlist before December. Amazon said in a statement that it’s “excited to offer a new way for customers to shop for toys this holiday season” through the distribution of its new 70-page toy catalog.

Amazon prepares for the holiday season

Amazon acquired Whole Foods in 2017 and has made other moves to expand its brick-and-mortar presence, including opening convenience stores and bookstores.

Ahead of the holiday shopping season, the tech giant also announced this week that it would be doing away with the $25 minimum purchase requirements on “hundreds of millions of items.”

Amazon’s holiday toy catalog, which can be viewed here, will also be distributed at Amazon’s bookstores and 4-star locations.

This month, Amazon started sending out its first printed holiday shopping catalog. The move follows the demise of Toys “R” Us and marks the latest in a ser...

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Ebay suing Amazon for allegedly poaching ‘high-value’ sellers

Ebay has filed a lawsuit against Amazon accusing the e-commerce giant of illegally poaching its third-party sellers, The Wall Street Journal reports.

The lawsuit, filed in California on Wednesday, seeks to block Amazon sales representatives from using eBay’s messaging system to hire sellers for its Marketplace. Ebay is also seeking unspecified damages as monetary relief for sales lost due to the alleged seller-poaching.

The lawsuit follows a cease and desist letter that eBay sent to Amazon on October 1.

“We can confirm that we have uncovered an unlawful and troubling scheme on the part of Amazon to solicit eBay sellers to move to Amazon’s platform,” eBay told the WSJ earlier this month. “We have demanded that Amazon end its unlawful activity and will take the appropriate steps, as needed, to protect eBay.”

Amazon said at the time that it was conducting a thorough investigation of the allegations.

‘Startling in breadth’

In an earlier report, the WSJ said eBay had discovered that roughly 50 Amazon employees in various parts of the world had sent more than 1,000 messages to sellers on its platform. The company said it became aware of the issue after being alerted by a seller.

The suit alleges that Amazon employees, "perpetrated a scheme to infiltrate and exploit eBay's internal member email system.” Ebay accuses its competitor of using special tactics to avoid being detected, such as putting dashes in between each letter of the word “Amazon” and spelling out email addresses when trying to lure “high-value” eBay sellers away from Amazon.

"The scheme is startling in breadth - involving large numbers of Amazon representatives ("Amazon reps"), targeting many hundreds of eBay sellers, and spanning several countries overseas and many states in the United States (including California)," the lawsuit said.

The lawsuit alleges that these practices violated a California computer crime law, as well as its own user agreement.

Ebay has filed a lawsuit against Amazon accusing the e-commerce giant of illegally poaching its third-party sellers, The Wall Street Journal reports.Th...

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Amazon to raise minimum wage to $15 per hour next month

On Tuesday, Amazon announced that it will be raising its minimum wage for U.S. workers to $15 per hour beginning November 1.

The e-commerce giant said in a statement that the new minimum wage will benefit more than 250,000 full-time and part-time Amazon employees across the country, as well over 100,000 seasonal workers who will be hired to work at the company’s fulfillment centers this holiday.

The announcement follows harsh criticism of online retailer’s working conditions and pay. At the end of August, Senator Bernie Sanders (I-Ver.) engaged in a public feud with the company over its pay and work environment at warehouses and fulfillment centers.

The Vermont Senator said at the time that Amazon had been “less than forthcoming with information about their employment practices.”

“What we do know is that Amazon’s median employee pay is only $28,446 — 9 percent less than the industry average and well below what constitutes a living wage in the United States,” he said. “Further, we believe that many of Amazon’s workers are employed by temporary staffing agencies and contractors and make even less than the median Amazon employee.”

Public pressure to raise minimum wage

“We listened to our critics, thought hard about what we wanted to do, and decided we want to lead,” Amazon founder and CEO Jeff Bezos said in a statement. “We’re excited about this change and encourage our competitors and other large employers to join us.”

Senator Sanders praised the company’s minimum wage hike, calling it “enormously important.”

"Today I want to give credit where credit is due," Sanders said in response to the new hourly wage. "What Mr. Bezos has done today is not only enormously important for Amazon's hundreds of thousands of employees, it could well be, and I think it will be, a shot heard around the world."

Amazon also announced that it will be lobbying for an increase in the federal minimum wage, which is currently $7.25 per hour. Sanders said he hopes that other executives and firms around the country will follow Amazon’s lead.

Target announced earlier this year that it would raise its minimum hourly wage to $15 by 2020. In January, Walmart said it planned to raise its starting wage to $11 per hour.

On Tuesday, Amazon announced that it will be raising its minimum wage for U.S. workers to $15 per hour beginning November 1. The e-commerce giant said...

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Amazon makes investment in prefabricated housing startup

On Tuesday, Amazon announced that it made its first investment in Plant Prefab, a startup that creates and builds prefabricated single- and multifamily homes using sustainable materials. 

On its website, Plant Prefab claims it can build homes faster and with less waste than traditional construction methods.

To date, the Rialto, California-based firm -- which raised $6.7 million in funding from Amazon’s Alexa Fund and Obvious Ventures -- has installed 26 units in California and Utah and undertaken a multifamily project in Berkeley.

Paul Bernard, director of the Alexa Fund, said in a statement that Amazon is “thrilled to support” Plant Prefab because the company makes “connected homes more accessible to customers and developers.”

Using automation

Plant Prefab is aiming to speed up the process of building a house, as well as drive down costs for consumers, through the use of automation, according to the company’s founder and CEO Steve Glenn.

“In the housing-crunched major cities like Los Angeles, New York and San Francisco, along with areas like Silicon Valley, it takes too much time to build a home from groundbreaking to occupancy, and labor shortages, construction delays and increased construction costs are exacerbating this trend even further -- and making homes increasingly less affordable,” Glenn said in a statement.

“Building homes in factories addresses these challenges, particularly as we’re able integrate online technology, new building systems, and automation to dramatically reduce the time and cost necessary to design and build high-quality, custom homes.”

Possibility of integrating Alexa

Alexa now powers 20,000 voice-activated, smart-home devices made by 3,500 different companies, Bernard noted. Investing in a homebuilding startup could be a way for Amazon to integrate Alexa in the construction of smart homes.

Earlier this year, Lennar -- the nation’s largest homebuilder -- announced that it had reached a deal with Amazon to pre-install Alexa in all of its new homes.

“This will be the hallmark of why we buy a new home,” said David Kaiserman, president of Lennar Ventures, said in a statement announcing the partnership. “It’s an important step in the mass adoption of all these technologies.”

Amazon’s investment in Plant Prefab comes less than a week after it unveiled more than a dozen Alexa-powered smart home devices, including a voice-operated microwave oven and an amplifier that can be controlled by the Alexa voice assistant.

On Tuesday, Amazon announced that it made its first investment in Plant Prefab, a start-up that creates and builds prefabricated single- and multifamily ho...

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Amazon may open 3,000 cashierless stores by 2021

In the next three years, Amazon could open thousands more cashierless Amazon Go stores, according to a report from Bloomberg.

The online retailer currently has two of its automated grocery stores in Seattle, where the company is headquartered. Earlier this week, the company opened another location in Chicago. Amazon is also planning to open one in New York.

Sources with knowledge of the matter told Bloomberg the e-commerce giant is considering opening as many as 3,000 locations by 2021. Launching this many grab-and-go stores would put Amazon in competition with the likes of leading convenience stores such as 7-Eleven, Walgreens, and CVS.

No lines, no checkouts

Amazon’s cashier-free stores allow shoppers to move through aisles picking up items such as ready-made snacks, lunches, drinks, frozen dinners, and basic groceries. When shoppers are ready to leave, they can simply walk out without having to wait in a checkout line or pay a cashier.

The company is able to fulfill its “no lines, no checkouts, no registers” promise by relying on sensors and cameras placed throughout the store. These allow Amazon to track what customers take out of the store and charge customers’ credit cards accordingly.

Amazon is reportedly planning to have about 10 of its Go stores open by the end of this year and about 50 locations in major metro areas by 2019, according to the report.

However, the cost of setting up these physical stores is said to be a major hurdle in the company’s aggressive expansion plans. The first Amazon Go in downtown Seattle required more than $1 million in hardware to build.

Launching thousands of additional locations would help Amazon expand its physical store footprint. The company already has more than more than 350 Whole Foods stores across the country.

In June, Amazon agreed to buy online drugstore PillPack, which could also help it become a larger force in the pharmacy and healthcare sector.

In the next three years, Amazon could open thousands more cashierless Amazon Go stores, according to a report from Bloomberg.The online retailer curren...

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Amazon opens its first cashierless store outside of Seattle

Amazon’s first cashierless store outside of Seattle has officially opened: in Chicago. The store is located at 113 S Franklin St., and unlike two of the other locations, the store will be closed over the weekend.

Amazon’s other three Amazon Go stores are all in Seattle, and like those, the Chicago store is also open long hours -- 7AM through 8PM -- and has no checkout lines.

Amazon first announced Amazon Go in 2016, and each store is smaller than a traditional U.S. grocery store; it’s more similar to a convenience store in size. The stores focus on selling products that fit into customers’ busy lifestyles, such as ready-made snacks, lunches, drinks, frozen dinners, and basic groceries.

Amazon has reportedly been interested in opening another Go store in San Francisco. Not long after the first store opened its doors in January, the company was reportedly looking to expand to six additional storefronts that were expected to open this year.  

Amazon Go technology

Amazon’s first Go store opened in Seattle in the beginning of this year, allowing shoppers to freely move through the aisles and pick up items as needed. They then can leave the store when they’re done -- no checkout line and no cashier.

Amazon places sensors and cameras throughout the store to track what customers are picking up and taking home with them. Their credit cards are then charged accordingly. Customers are required to download the Amazon Go app to their phones and then scan the QR code from the app before leaving the store.

Similar stores popping up

Cashier-less stores have become popular in China -- where Amazon isn’t as popular -- though the technology isn’t as advanced as Amazon’s Go stores. Where Amazon relies on image recognition and machine learning, stores in China have been up and running with customers using products’ RFID tags for self-checkout.

Similarly, tech companies like JD, Tencent, and Alibaba have entered the cashierless store market. In fact, JD has plans for stores to utilize facial recognition, RFID tags, and QR codes in order to eliminate the need for cashiers. JD currently has over 20 stores across China -- and one in Indonesia.

Amazon’s first cashierless store outside of Seattle has officially opened: in Chicago. The store is located at 113 S Franklin St., and unlike two of the ot...

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Amazon unfurls its new Storefronts online store

Amazon is debuting a new online store called “Amazon Storefronts” which directs the spotlight toward products from businesses based in the United States.

Amazon Storefronts will have everything you’d expect from the online shopping mecca. All told, there will be more nearly 20,000 businesses in all 50 U.S. states offering more than a million products from 27 product categories.

“We’ve created a custom, one-stop shopping experience for customers looking for interesting, innovative and high quality products from American businesses from all across the country,” said Nicholas Denissen, Vice President for Amazon.

“Amazon first invited businesses to sell on Amazon nearly two decades ago, and today, small and medium-sized businesses are a vital part of Amazon’s large selection and commitment to customers. We’re championing their success with this new store and a national advertising campaign featuring a successful Michigan business selling on Amazon to customers across the U.S. and worldwide.”

What the consumer will find

Once inside Amazon Storefronts, customers will find curated American collections from artisans and start-ups, plus a “Storefront of the Week” highlighting the faces and businesses behind the products.

“Since we started selling on Amazon in October 2016, our sales have nearly doubled. Due to our success, we have been able to hire new team members from our community, including full and part time jobs,” said Holly Rutt, co-founder of Little Flower Soap Co., the U.S. business owner featured in Amazon’s national TV ad pitching Storefronts.

“We believe that customers like to know the story behind what they’re buying. When there is worry about creating jobs, it’s reassuring for customers to know their purchases are helping sustain jobs in the U.S.”

American-based, not American-made

On its face, the initiative might be a tad misleading as to where the products are actually made. While the products need to be sold from a company based in the U.S., Amazon clarified in an email to ConsumerAffairs that “the products do not have to be made in the U.S.”

The word “fear” doesn’t seem to be in Amazon’s dictionary. From taking on the grocery world with its purchase of Whole Foods to taking on Etsy with Amazon Handmade and the pharmaceutical world with its acquisition of PillPack, the company has displayed incredible moxie, and this move is no different.

Given that half of everything sold on its main portal comes from small-to-medium sized businesses (SMBs), piggybacking on that metric and the pride of buying American-driven products is a definite plus -- not only for Amazon’s bank account but its persona and its place in the job-creation world, too.

Amazon estimates that SMBs selling on Amazon have created more than 900,000 jobs globally.

Amazon is debuting a new online store called “Amazon Storefronts” which directs the spotlight toward products from businesses based in the United States....

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Amazon launches Whole Foods delivery in 10 more cities

On Wednesday, Amazon announced that it is expanding its Whole Foods grocery delivery service to 10 more cities.

Prime Now is now available in Charlotte, North Carolina; Las Vegas; Memphis, Tennessee; Nashville, Tennessee; New Orleans; Oklahoma City; Phoenix; Raleigh, North Carolina; Seattle and Tucson, Arizona.

The addition of ten new cities brings the total number of cities with the service to 38.

Amazon has also expanded its Whole Foods grocery delivery option to more neighborhoods in three existing markets: New York, L.A. and Dallas/Fort Worth.

“Prime Now delivery continues to be a hit with our customers and we’re excited to introduce the service in ten new cities plus more areas of New York, Los Angeles and Dallas/Ft. Worth,” said Christina Minardi, Whole Foods Market executive vice president of operations.

“It’s just another way we’re making it even easier for more customers to enjoy Whole Foods Market’s healthy and organic food,” Minardi said in a statement.

Shoppers can use www.primenow.com or the Amazon Prime Now App on any smartphone to order groceries. Customers can also use their Echo device to order groceries using the command, “Alexa, shop Whole Foods.”

The free two-hour delivery service is available every day from 8 a.m. to 10 p.m. for Prime members.

On Wednesday, Amazon announced that it is expanding its Whole Foods grocery delivery service to 10 more cities. Prime Now is now available in Charlotte...

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Amazon orders 20,000 Mercedes vans as part of plan to expand its delivery network

Amazon announced on Wednesday that it is ordering 20,000 Mercedes-Benz Sprinter vans as part of a plan to expand its delivery fleet. The company’s new program is designed to reduce its reliance on major parcel delivery companies like FedEx, UPS, and the U.S. Postal Service.  

The e-commerce giant first announced that it would help entrepreneurs launch delivery companies that will lease Amazon-branded vans back in June.

An Amazon spokesperson told The Wall Street Journal the company received "tens of thousands" of applications for the new program. However, Amazon is likely to select about 500 to start. In response to the overwhelming number of applications, Amazon said it had to increase its van order from 4,500.

Expanding delivery network

Amazon’s past efforts to reduce its reliance on delivery companies have included leasing a fleet of cargo jets and paying people to make deliveries with their personal vehicles through a program called Amazon Flex.

The 20,000 new Mercedes vans will be built at a new facility in North Charleston, South Carolina, which opened on Wednesday. The German automaker has invested $500 million in expanding its operations in the area.

The new vans will not be owned and managed by Amazon, but rather by a fleet management company that will lease to the upstart delivery companies. The vans will, however, feature Amazon’s smile logo, according to the Journal.

"We're proud to partner with Mercedes-Benz Vans to contribute to local economies through the order of Amazon branded Sprinter vans produced at their new plant in North Charleston," said Dave Clark, Amazon's senior vice president of worldwide operations, in a statement.

"Thanks to the tremendous response to Amazon's new Delivery Service Partner program, we are excited to increase our original order of branded Sprinter vans to 20,000 vehicles so new small businesses will have access to a customized fleet to power deliveries of Amazon packages."

Mercedes says its new Sprinter plant employs 900 people and that it plans to have 1,300 workers by 2020.

Amazon announced on Wednesday that it is ordering 20,000 Mercedes-Benz Sprinter vans as part of a plan to expand its delivery fleet. The company’s new prog...

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Amazon reaches $1 trillion at stock market despite PR battle over warehouse conditions

One of the most valuable corporations in the United States just got even richer. Amazon reached $1 trillion at the stock market on Tuesday, nearly making history in the process.

Amazon was beat to the $1 trillion mark in July by Apple, the first publicly-traded company ever to be valued so highly. But when it comes to CEO pay, Amazon’s Jeff Bezos can run circles around his competitors. The richest man in modern history, Bezos in July was estimated to be worth $150 billion. He has said that he wants to use his earnings to invest in “space travel.”

The record valuation just after Labor Day may come across as ironic timing to current and former warehouse workers who have been working to expose what they describe as slavery-like conditions at Amazon’s warehouses.  

In the United States and elsewhere, workers have described working 10-hour shifts with two breaks less than 15 minutes long. That combined with high production targets has left workers peeing in water bottles and trash cans or wearing diapers to work in order to meet their quotas, they say.

Worker strikes and company response

Thousands of workers in Europe launched a strike during Prime Day to protest conditions at the warehouses. More recently, Senator Bernie Sanders accused the company of paying workers in the United States wages so low that many are forced to rely on food stamps and other public benefits.

Amazon’s public relations office released statements in April denying that workers peed in water bottles and has described the senator’s claims as misleading. Amazon also pays some warehouse workers to work as  “ambassadors” or paid spokespeople on social media. Those workers describe receiving generous benefits and lengthy bathroom breaks.

“Just like Jeff I can use the restroom anytime I want!,” an Amazon Ambassador named Jeremy recently posted on Twitter.  “No bottle needed. That's especially good news for me being that I drink water like a camel.”

One of the most valuable corporations in the United States just got even richer. Amazon reached $1 trillion at the stock market on Tuesday, nearly making h...

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Amazon issues public response to Bernie Sanders' claims

Amazon now finds itself in a public feud with Sen. Bernie Sanders (I-Ver.), the only socialist member of the U.S. Senate.

Sanders, an unsuccessful candidate for the 2016 Democratic presidential nomination, has criticized the e-commerce giant for its pay and work environment at warehouses and fulfillment centers.

While Amazon has ignored public criticism from President Trump, the company felt it necessary to respond to Sanders, calling the senator's recent comments about the company “misleading accusations” and chided Sanders for “playing politics” with the issue.

In a blog post, Amazon said the average hourly wage for a full-time associate in its U.S. fulfillment centers, including cash, stock, and incentive bonuses, is over $15 an hour before overtime.

“In addition to highly competitive wages and a climate controlled, safe workplace, Amazon provides employees with a comprehensive benefit package including health insurance, disability insurance, retirement savings plans, and company stock,” Amazon said. “The company also offers up to 20 weeks of paid leave and innovative benefits such as LeaveShare and RampBack, which give new parents flexibility with their growing families.”

Response to the response

But Sanders isn't buying it. He's issued a response to Amazon's response, resulting in a highly visible debate.

“Amazon has been less than forthcoming with information about their employment practices,” Sanders said in a statement. “What we do know is that Amazon’s median employee pay is only $28,446 — 9 percent less than the industry average and well below what constitutes a living wage in the United States. Further, we believe that many of Amazon’s workers are employed by temporary staffing agencies and contractors and make even less than the median Amazon employee.”

Amazon said it has reached out to Sanders to invite him to tour one of its fulfillment centers and see conditions for himself, but says the senator has not taken them up on the offer.

Sanders says he wanted to visit the Amazon fulfillment center in Kenosha, Wisc., on a recent trip to the state but said Amazon could not accommodate him. Sanders says he hopes to visit the Amazon fulfillment center in Chester, Va., a suburb of Richmond.

Sanders also says he plans to introduce legislation next week to end tax breaks for Amazon and other large retailers.

Amazon now finds itself in a public feud with Sen. Bernie Sanders (I-Ver.), the only socialist member of the U.S. Senate.Sanders, an unsuccessful candi...

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Amazon launches Prime Book Box subscription service

Today, Amazon publicly launched its children’s book subscription service “Prime Book Box.” The service was initially introduced in May, but at the time it was only available to customers with an invitation.

For $22.99 per box, Prime members can receive either four board books for children two years old and younger or two picture books or novels for older children every one, two, or three months (with the option to skip a box at any time).

The selection of books that Prime members receive are curated by Amazon Books editors, who handpick books for the selected age range. The books range from classics to “hidden gems,” and are tailored to the reader’s age range of “Baby-2,” “3-5,” “6-8,” or “9-12.”

Amazon says it even makes sure not to send titles that the subscriber already has at home that were purchased through Amazon. Parents can also preview the selection of books and swap out certain books for others by logging on to the Book Box site.

Up to 35 percent off list price

“As a mom who’s spent over 20 years reading and reviewing children’s books, the best part of my job is sharing a love of reading with kids and their families,” said Seira Wilson, Senior Editor, Amazon Books, in a statement.

“Over the past few months, it’s been both exciting and rewarding to hear that Prime Book Box is encouraging kids to spend more time reading. Now that Prime Book Box is available to all U.S. Prime members, I hope we can inspire even more children to discover a love of reading that will last a lifetime.”

The $23 price tag for the service is about 35 percent less than the price of buying children’s books at normal price, says Amazon.

The service is available to all Prime members in the U.S. starting today.

Today, Amazon publicly launched its children’s book subscription service “Prime Book Box.” The service was initially introduced in May, but at the time it...

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Amazon opens its second Amazon Go convenience store

In January, Amazon opened its first cashier-less convenience store -- Amazon Go -- in the company’s hometown of Seattle, Washington. Today, the second Amazon Go store opened its doors.

Seattle residents can now visit the store -- located downtown at 5th and Marion, near the Seattle Central Library -- Monday through Friday from 7AM - 7PM, as Amazon is looking to cater to the office worker crowd. The new store is 1,450 square feet, which is slightly smaller than the original store’s 1,800 square feet. Despite the size difference, customers are expected to gain almost an identical experience at both stores.

The store will feature a variety of ready-to-eat meal and snack options, as well as Amazon’s Meal Kits. Amazon chefs and local eateries and bakeries will be making all the food options, and customers can expect locally made chocolates, chips, granola bars, and candy, as well as lunch options like wraps, sandwiches, and salads. Amazon’s Meal Kits offer customers all of the ingredients needed to prepare a meal for two in 30 minutes.

This second Amazon Go store does stock less than the flagship store, which offers customers beer, wine, grocery items, and Whole Foods’ 365 Everyday Value brand products.

According to the Seattle Times -- which toured the facility prior to its grand opening -- there is no kitchen on premises. All of the prepared food will come from Amazon’s kitchen, which is also located in Seattle.

Amazon Go technology

The second Amazon Go store is set up in a nearly identical fashion as the original store.

In an effort to continually advance technology, Amazon’s Go stores have no lines and no cashiers -- and customers don’t have to wait to checkout. Consumers go through the aisles picking up what they need, and simply leave the store when they’re done.

Amazon has cameras and sensors strategically placed throughout the store to track what customers are taking home with them, and their credit cards -- which are stored on file through the Amazon Go app -- are charged accordingly. Customers must have the app downloaded to their smartphones, as they are required to scan a unique QR code at the store’s exit before leaving.

“Our Just Walk Out technology automatically detects when products are taken from or return to the shelves and keeps track of them in a virtual cart,” Amazon said. “When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your card and send you a receipt.”

The future of Amazon Go

Not long after Amazon opened its first Amazon Go store back in January, reports indicated that the company was preparing to open an additional six storefronts expected this year. At the time, many expected the second store to open in Los Angeles.

Since those early reports, Amazon has yet to publicly discuss its plans for the future. Back in May, Amazon posted job listings that led many to believe the next stores would be opening in Chicago and San Francisco, but Amazon only confirmed that plans were in the works -- not what the plans are.

In January, Amazon opened its first cashier-less convenience store -- Amazon Go -- in the company’s hometown of Seattle, Washington. Today, the second Amaz...

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Amazon Prime launches Whole Foods curbside pickup

Since acquiring Whole Foods last June, Amazon has been sweetening the deal for Prime members with various discounts and perks.

Now, Amazon has announced curbside pickup at Whole Foods locations for Prime members. Those who spend the $119 per year on a Prime membership can shop Whole Foods’ entire store either on the website or the Prime Now app, and their groceries will be ready for pickup in just 30 minutes.

Customers will be charged a $4.99 fee to have their orders ready in a half hour. However, there is no extra charge for those who can wait an hour or more for their groceries. Additionally, Whole Foods will reserve parking spaces for customers picking up curbside orders.

Curbside pickup will first be made available in Sacramento and Virginia Beach, and Amazon plans to roll the offer out to other cities in the coming months.

Amazon will also be incorporating Alexa into the grocery shopping experience. According to CNN, “Customers can add food to their Whole Foods’ order (i.e ‘Alexa, add steak to my Whole Foods cart.’) and have it included in their pickup order.”

Prime perks at Whole Foods

Prime members have received tons of perks since Amazon acquired Whole Foods, including countless discounts and delivery options.

In doing so, Amazon is achieving its goal of having more customers sign up for its Prime membership to get the additional discounts offered from both Amazon and Whole Foods. Prime members are entitled to two-day free shipping on their Amazon orders, exclusive discounts, and access to Amazon’s streaming services.

“They believe this locks in the customer and induces them to buy more from Amazon,” said Scott Neslin, a marketing professor at Dartmouth’s Tuck School of Business.

Though Prime memberships recently increased from $99/year to $119/year, Amazon has worked to make the membership seem invaluable to customers.

“Despite the price hike, we continue to view Prime as an essential service for many consumers around the world,” an analyst wrote after the price increase in April.

Since acquiring Whole Foods last June, Amazon has been sweetening the deal for Prime members with various discounts and perks.Now, Amazon has announced...

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Amazon says it will stop selling white supremacist and Nazi-themed products

Amazon says it has pulled neo-Nazi and white supremacist products off its site, several weeks after a member of Congress questioned the retail giant about why the products were available in the first place.

The Action Center on Race and the Economy issued a report last month describing items on the site that appeared to be marketed to hate groups, such as a baby onesie featuring a burning cross and a noose costume that makes the wearer look as though they have been lynched.  

Confederate flag imagery also found

Amazon and other retailers announced that they would top selling Confederate flag imagery in the wake of the 2015 massacre in Charleston in which nine people were murdered at a Black church. Shooter Dylann Roof had reportedly collected confederate flag memorabilia.

But the Action Center found products featuring the confederate flag that were still available on Amazon.  

“Amazon enables the celebration of ideologies that promote hate and violence by allowing the sale of hate symbols and imagery on its site, including Confederate and anti-Black imagery, Nazi and fascist imagery,” the Action Center’s report says, “and the newly adopted imagery of the modern white nationalist movement.”

Rep. Keith Ellison (D-Minn) followed up on the information with a letter directly to Jeff Bezos, demanding that he cease selling the products. Ellison argued that Amazon has a special responsibility to keep hateful products offline due to its wide reach; it currently has 300 million active users and recently hit record profits of $2 billion.

“Since the election of Donald Trump, hate groups have been on the rise, and racist violence has swelled in this country,” Ellison said in the letter.

Removing items

Amazon last week responded to Ellison that it had already removed the items or was in the process of removing them.

“The items referenced by Rep. Ellison were previously reviewed, and we removed those that violated our policies well before we received his letter,” an Amazon spokesman recently claimed in a statement to BuzzFeed news.

However, Amazon refused to provide the exact dates confirming when the products were taken offline, according to BuzzFeed, which reported that Nazi-themed products remained for sale on Amazon as of Thursday.

Amazon says it has pulled neo-Nazi and white supremacist products off its site, several weeks after a member of Congress questioned the retail giant about...

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Amazon Prime Now from Whole Foods launches in more cities

Amazon announced on Tuesday that it’s expanding its Whole Foods grocery delivery service to consumers in parts of New York City, as well as three cities in Florida.

The service is now available to Prime members in Fort Lauderdale, Miami, Palm Beach, Long Island, lower Manhattan, and Brooklyn. Additional New York City neighborhoods and cities across the U.S. will be added throughout 2018, Amazon said.

The service was initially launched in February of this year. In June, the service was rolled out to major cities including Boston, Chicago, Baltimore, San Antonio, Houston, and Minneapolis. It’s now available to shoppers in two dozen cities. You can find out if the service is available in your city here.

Amazon’s Prime Now program lets shoppers order items from Whole Foods -- including fresh produce, bakery items, dairy, meat and seafood, flowers, everyday staples, and select alcohol -- and have them delivered within two hours. Each two-hour delivery is free with a minimum order of $35, and a one-hour delivery costs an additional $7.99. Prime Now delivery is available from 8 a.m. to 10 p.m.

This delivery option is a result of Amazon’s $13.7 billion acquisition of Whole Foods in June of last year. As part of its integration with Whole Foods, Amazon has started offering discounts to Prime members who shop at the grocery chain.

Last month, the company announced that Prime members across the country can receive 10 percent off certain sale items, as well as other discounts, at Whole Foods stores.

Amazon announced on Tuesday that it’s expanding its Whole Foods grocery delivery service to consumers in parts of New York City, as well as three cities in...

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Prime Day continues to set records for Amazon

Amazon’s Prime Day continues to grow each year, and the 2018 event was no different.

The company is hailing it as the “biggest global shopping event,” with customers purchasing over 100 million products. Sales surpassed Cyber Monday, Black Friday, and 2017’s Prime Day -- even when adjusted for the 36-hour period of the sale.

“The first ten hours of Prime Day grew even faster, year-over-year, than the first ten hours last year,” the company said in a press release.

This year’s Prime Day had extended hours, was featured in four new markets, and internet traffic so heavy it overwhelmed the company’s servers. Though many users had connectivity issues over the course of Prime Day, analysts say it was nothing more than a hiccup.

“Amazon Prime Day’s ‘early jitters’ with website glitches had minimal impact on the sales success of the annual event, with our view that given Amazon’s prodigious spending, it is safe to say that any day compared to the prior year should be much better from a sales perspective, with the continuing challenge for the company driving margin and profitability in its retail business,” said Charlie O’Shea, Moody’s Lead Retail Analyst.

Prime Day stats

According to Amazon, the Fire TV Stick with Alexa Voice Remote and the Echo Dot were the two best selling items of the sale. Also of note was the surge in Prime membership, as Amazon reported more new subscriptions to the Prime service on July 16th than it has on any other day in its history. The company has nearly doubled its Prime members since 2016, with over 100 million paid Prime members -- a figure that’s 20 million more than just last year.

Amazon sold over 300,000 six-quart Instant Pots and 150,000 LifeStraw personal water filters. Additionally, the 23andMe DNA test was another best seller in the United States. The Instant Pot was the highest-selling non-Amazon device in the United States.

Prime Day was celebrated in 17 countries, and the top-selling items in different countries were just as varied as here in the U.S. In Japan, customers favored Whey Protein and “Super Nanox Liquid Laundry Detergent,” while U.K. customers stocked up on Bosch Cordless Drills and the Philips Hue Personal Wireless Lighting Light Strip.

Prime Day was just as lucrative for small- and medium-sized businesses that sell their products on Amazon, as they grossed over $1 billion in sales.

“Prime Day has always been our biggest day ever,” said Jurgen Nebelung, vice-president of e-commerce and digital at Tea Forte. “During our peak hour, customers were purchasing one Tea Forte product every two seconds.”

Chris Guiher owns Vintage Book Art Co. and said his company sold ten times as many items as they do on a regular, marking Prime Day as “the biggest sales day of the year.”

The sales event also benefited other retailers like Target, as the company said it experienced “the highest single day of traffic and sales of 2018” on its website.

Amazon’s Prime Day continues to grow each year, and the 2018 event was no different. The company is hailing it as the “biggest global shopping event,”...

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Amazon workers in Europe go on strike during Prime Day

While Amazon’s annual Prime Day sales event is underway, thousands of the company’s warehouse workers in Europe are on strike demanding better working conditions.

Fulfillment center workers in Spain, Germany, and Poland staged a protest over the increase in working hours, the elimination of bonuses, and the lack of health benefits. Almost 1,800 workers in Spain walked out of work on Monday, according to The Washington Post. Those on strike in Spain stood outside the warehouse and wore masks of Chief Executive Jeff Bezos.

More workers will join the protest on Tuesday in Poland and Germany. The strike is expected to last until July 18.

Calling for improved working conditions

The strike was called for by German labor union, Verdi. The union claims that workers in the e-commerce giant’s warehouses have suffered from physical and mental stress due to the demands of the job. Verdi said Amazon has refused to enter negotiations over these issues.

"The message is clear: while the online giant gets rich, it's saving money on the health of its workers," Stefanie Nutzenberger, union representative, said in a news release.

Spanish workers are on a three-day strike, while Polish workers will engage in the bare minimum amount of work they are required to do by the rules of their contract. The German strike will take place at six facilities.

Amazon claims the strike will not impact the company’s ability to process orders and maintain shipping commitments during Prime Day.

“We believe Amazon’s Fulfillment Center jobs are excellent jobs providing a great place to learn skills to start and further develop a career,” Amazon said in a statement to Reuters.

The employee walkouts aren’t likely to have a huge impact on Amazon’s Prime Day sales, which are expected to hit $3.4 billion this year. However, the protest does draw attention to key issues that could influence consumer spending.

“Amazon is a massive behemoth — it will take more than a strike in Spain to rattle its cage," said Peter Horst, founder of marketing consulting firm CMO, told the Washington Post. “But at the same time, these strikes create a moment for consumers to pause and say, ‘What’s happening here? I love these low prices, but I’m also starting to have sympathy for some of these workers.’”

While Amazon’s annual Prime Day sales event is underway, thousands of the company’s warehouse workers in Europe are on strike demanding better working cond...

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Shopping experts offer Prime Day tips

Millions of Amazon Prime members are preparing for the retailer’s annual Prime Day, which has turned into one of the major shopping days of the year.

Things get started on Monday, July 16 at noon PT, running through July 17. In addition to the deals from Amazon, Prime members can also find savings on food products at Whole Foods.

Kimberly Palmer, NerdWallet's personal finance expert, says Amazon counts on the shopping day to build Prime membership as much as it does to sell things. For that reason, she says savvy shoppers may find some loss-leaders among the items being offered. But she says there are a few things consumers should keep in mind.

"Shoppers must have Amazon Prime, which costs $119 a year and is also available as a 30-day free trial, to get the deals," Palmer said in an email. "Returns to Amazon often require you to pay shipping, so be aware of this cost when ordering items you aren’t sure about."

Better deals than Black Friday

BestBlackFriday.com mostly focuses on the holiday shopping season, but company principal Phil Dengler says it also pays close attention to Prime Day, since there are so many deals available.

Dengler says the company's analysis shows that last year, 76 percent of Prime Day prices were better than those on Black Friday. In 2016, 77 percent of Prime Day offerings had lower prices than on the official kickoff to the holiday shopping season.

Dengler also says Amazon will use Prime Day 2018 to heavily promote its own line of electronic devices and smart speakers. In particular, he points to the Echo Show, Amazon's video smart speaker, which regularly sells for $229.99 but is on sale now through Prime Day at $129.99.

Predictions

Dengler also predicts shoppers will be able to purchase the second generation of the Echo for $69.99, instead of $99.99; and the Fire 10 tablet for $89.99, down from $149.99.

"In addition to the above-predicted prices, Amazon is likely to package many of these items together for further discounts," Dengler writes in a company blog. "You are also likely to see bulk discounts when purchasing two or more of select items."

To take advantage of Prime Day, Dengler advises members to make sure their account is in good standing. Also, make sure the account has accurate personal information and current payment information.

"Every second counts on Prime Day, and running around the house looking for your credit card could cause you to miss a deal," he said.

Palmer, meanwhile, says consumers should not overlook Amazon's competitors next week.

"As in previous years, we expect to see other big retailers, including Target, Walmart, and Best Buy, offer similar 'Black Friday in July' sales to compete with Prime Day," she said. "Consumers will be able to score deals on items ranging from electronics to clothing."

Millions of Amazon Prime members are preparing for the retailer’s annual Prime Day, which has turned into one of the major shopping days of the year.Th...

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Whole Foods announces Prime Day deal

Whole Foods, the Amazon-owned grocery store, announced today that it will be offering customers a $10 credit to use during Prime Day. Customers will receive the credit after spending $10 or more at Whole Foods from July 11 through July 17.

Whole Foods will also be offering additional deals to customers. From July 14 through July 17, Amazon Prime Rewards Visa cardholders will see their cash back bonus double from five percent to 10 percent. First-time Amazon Prime Now delivery customers will not only receive $10 off their first orders, but an additional $10 off for a future order.

Prime members will also see discounts on frequently purchased grocery items leading up to Prime Day. From July 11 through July 17, boneless chicken and self-serve cookies are 40 percent off and Honey Nut Cheerios and Allegro bagged coffee will be buy-one get-one free.

Customer benefits

Since Amazon’s acquisition of Whole Foods last June, customers have been reaping the benefits of the merger. What started as a slow progression has now led to a nationwide rollout of Amazon Prime members receiving Whole Foods discounts in stores.

Since the merger, Amazon has been looking for ways to attract loyal Whole Foods customers to its Prime membership. Incorporating these deals in advance of Prime Day is one such way of doing that. Amazon is hoping the discounts and special offers on delivery will entice Whole Foods customers to purchase the $119/year Prime membership.

“Amazon has a relationship with [about 60 million households] in the U.S., and [these people] are definitely big consumers,” said Michael Pachter, an analyst at Wedbush. “Why not drive that traffic into Whole Foods?”

Prime Day 2018

Amazon accidentally leaked the date of this year’s Prime Day in late June after a banner was found on Amazon’s U.K. site.

Amazon started Prime Day back in 2015, and the event offers customers the biggest selection of discounted items -- going above and beyond what’s offered on Black Friday.

This year, Prime Day 2018 will start midday on July 16th and run through midnight on July 17th. This will be the first Prime Day that Amazon incorporates Whole Foods into its day of discounts.

Whole Foods, the Amazon-owned grocery store, announced today that it will be offering customers a $10 credit to use during Prime Day. Customers will receiv...

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Amazon to open a second cashier-less Go store this fall

Amazon’s cashier-less stores -- Amazon Go -- will be opening a second location this fall in Seattle.

The first store in Amazon’s homebase of Seattle opened this past January after the company spent more than a year perfecting it. Customers will be able to find the second location of Amazon Go in the new Madison Centre office tower.

“We are excited to bring Amazon Go to 920 5th Ave in Seattle,” the company said in a statement. “The store will open in Fall 2018.”

The new second location will be almost two times the size of the first store, topping out at approximately 3,000 square feet, versus the original store’s 1,800 square feet.

GeekWire first discovered that Amazon would be expanding its Go stores based on a number of clues around the city. In addition to a permit filing for an “Amazon retail” project at the building, passersby have been able to peek through the gaps in the window coverings from the sidewalk. Moreover, Amazon Go’s slogan -- “No lines. No checkout. (No, seriously.)” -- is also visible thanks to a gap at the top of the window.

Amazon Go

Amazon’s Go stores are another example of the company’s efforts to continually advance the technological landscape.

At Amazon Go stores, customers don’t have to wait in checkout lines -- there are no lines and no cashiers. Consumers can go through the aisles, picking up what they need. When they’re done, they simply leave the store.

Cameras and sensors throughout the store track what customers are taking home with them, and their credit cards are charged accordingly. Customers must have the Amazon Go app downloaded to their phones, as a unique QR code from the app must be scanned before leaving the store.

At the time of the first store’s opening, the company compared the technology used in its store to the technology in autonomous vehicles.

“Our Just Walk Out technology automatically detects when products are taken from or returned from or returned to the shelves and keeps track of them in a virtual cart,” Amazon said. “When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your card and send you a receipt.”

Continued expansion

Following the success of the first Amazon Go store, the company got the green light to continue expanding to other locations.

This second Seattle location has been discussed for some time, but Amazon Go has plans to soon unveil stores in Los Angeles, San Francisco, and Chicago. Earlier this year, Recode reported that as many as six new Amazon Go storefronts could be popping up before the end of 2018.

Amazon’s cashier-less stores -- Amazon Go -- will be opening a second location this fall in Seattle.The first store in Amazon’s homebase of Seattle ope...

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Amazon to acquire online pharmacy PillPack

Amazon announced on Thursday that it is acquiring PillPack, an online pharmacy that organizes and sends consumers medications in pre-sorted doses at the beginning of each week.

PillPack was previously in talks with Walmart, which had reportedly considered buying the pharmacy startup for less than $1 billion, CNBC reported. Amazon didn’t disclose the financial details of the deal, but sources say the e-commerce giant offered more than its rival Walmart.  

Entering the healthcare industry

Amazon’s purchase of PillPack represents its latest step into the healthcare sector. The move comes a week after the company appointed a CEO for its healthcare venture with Berkshire Hathaway and JPMorgan, which was first announced in January.

“PillPack’s visionary team has a combination of deep pharmacy experience and a focus on technology,” Jeff Wilke, Amazon CEO Worldwide Consumer, said in a statement.

“PillPack is meaningfully improving its customers’ lives, and we want to help them continue making it easy for people to save time, simplify their lives, and feel healthier. We’re excited to see what we can do together on behalf of customers over time,” Wilke said.

PillPack is authorized to deliver prescription medications in 49 states. News of the Amazon-PillPack deal sent shares of drugstore giants CVS Health, Walgreens Boots Alliance, and Rite Aid down between 8 and 10 percent.

However, on an earnings call with Wall Street analysts, Walgreens’ CEO Stefano Pessina said he’s “not particularly worried” about Amazon’s acquisition of PillPack.

“The pharmacy world is much more complex than just delivering certain pills,” Pessina said.

The deal is expected to close in the second half of year.

Amazon announced on Thursday that it is acquiring PillPack, an online pharmacy that organizes and sends consumers medications in pre-sorted doses at the be...

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Amazon working to create small, independent delivery fleets

On Thursday, Amazon introduced a new way to deliver packages to customers. With the Delivery Service Partners program, independent sellers can run their own delivery fleets of up to 40 vans.

Amazon currently has 75 stations in the United States, and each fleet will start its day at one of these locations. Packages ordered from Amazon are delivered to the warehouses, where Amazon’s drivers are ready to head out on deliveries. Amazon has developed intuitive algorithms to determine which packages end up at its own facilities and which are sent to UPS or FedEx to be sent out for delivery.

“This is all about scaling cost effectively,” said Dave Clark, senior vice president of Amazon Worldwide Operations. “We are going to have to meet this growth, and it’s outpacing the growth of our core providers.”

Entrepreneur benefits

To get started, interested sellers will need to spend roughly $10,000 in startup costs, which include discounted trucks, uniforms, fuel, insurance, and other resources.

The partner, once vetted and accepted by Amazon, will lease vehicles with the Amazon Prime logo to be used for delivery. Each seller will be responsible for hiring delivery drivers.  

According to Amazon, those who succeed in the program can make up to $300,000 in annual profit. The company is looking to help entrepreneurs build their businesses, while giving them access to “sophisticated delivery technology.”

Qualifying military veterans looking to start up delivery businesses can earn up to $10,000 in reimbursements.

“Customer demand is higher than ever, and we have a need to build more capacity,” Clark said.

In its statement, Amazon reported that the Delivery Service Partners program will not only enable “hundreds” of small businesses to get off the ground, but it will also address the country’s trucker shortage by employing tens of thousands of new delivery drivers.

Amazon Flex

For three years, Amazon has had the Amazon Flex program -- a delivery program in over 50 U.S. cities that operates much in the same way as Uber or Lyft. Drivers work hours that are convenient for them and deliver packages from their own cars for $18 to $25 an hour.

While Flex will continue under this new delivery program, Clark said this latest initiative is designed to take things to the next level.

“Flex is all about leveraging capacity,” he said. “We looked at our history with small business, and we said we can do the same thing in last mile and people can own a manageable size business.”

On Thursday, Amazon introduced a new way to deliver packages to customers. With the Delivery Service Partners program, independent sellers can run their ow...

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Whole Foods discounts now available to Amazon Prime members nationwide

Starting June 27th, Amazon Prime members will receive 10 percent off certain sale items, as well as other discounts, at Whole Foods stores across the country.

Customers have two ways to activate the new Amazon Prime-related discounts. One way is to get the Whole Foods app, sign in with your Amazon Prime account, and then scan the app’s Prime code at checkout at a Whole Foods store. Another option is to enter your mobile phone number at checkout to verify your Prime membership.

When the rollout is complete on June 27th, yellow stickers will indicate items that are 10 percent off, and blue stickers will show additional deals just for Prime members. Some items customers can expect to see discounted right off the bat include:

  • Baby back pork ribs, $4.99/pound (regularly $9.99/pound)

  • Sockeye salmon, $13.99/pound (regularly $19.99/pound)

  • Organic yellow peaches, $1.99/pound (regularly $3.99/pound)

  • Mochi ice-cream, including chocolate, salted caramel, and green tea flavors, five for $5

  • 32-ounce organic Honest Lemonade, two for $3

“Customer feedback has been overwhelmingly positive -- in fact, Prime members have adopted this benefit at one of the fastest rates we’ve seen,” said Cem Sibay, Amazon’s Vice President. “Since starting this rollout in mid-May, Prime members have already saved millions of dollars.”

Benefits of Prime Membership

Since acquiring Whole Foods last June, Amazon has made its presence in the grocery chain known to the public.

Discounts at Whole Foods for Prime Members started out in Florida in early May. By month’s end, Amazon extended the offers to 12 more states. Just last month, Amazon announced another 10 states were being added to the mix, and the rest of the country was not far behind.

“We’re excited that Prime savings will be available at nearly half of our Whole Foods Market stores, giving more Prime members access to great deals just in time for summer,” said A.C. Gallo, President and CEO of Whole Foods, last month.

Amazon Prime members receive other perks when shopping at Whole Foods, like free two-day grocery delivery on orders over $35 and access to Amazon products like the Echo and Kindle in Whole Foods stores.

Additionally, members who choose to have their groceries delivered still see the same storewide discounts at checkout. In certain markets, Prime members can get their Whole Foods groceries delivered for free in just two hours. Members with the Amazon Prime Rewards Visa also receive five percent back when shopping at Whole Foods stores.

Starting June 27th, Amazon Prime members will receive 10 percent off certain sale items, as well as other discounts, at Whole Foods stores across the count...

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Amazon leaked Prime Day 2018 details

This morning, Amazon accidentally revealed the date of Prime Day 2018. According to a Prime Day Banner that TechRadar discovered on the Amazon U.K. website, consumers can expect the largest Prime Day to take place mid-day July 16th through July 17th.

It goes beyond last year’s 30-hour Prime Day, which started the night before at 9 p.m. The reveal of this date also breaks Amazon’s recent pattern of having Prime Day on the second Tuesday in July.

Amazon started Prime Day in 2015, and the event offers consumers the biggest selection of discounted items -- going above and beyond what’s offered on Black Friday.

What consumers can expect

While the dates listed above were for Prime Day in the United Kingdom, the experts at TechRadar believe the times will only be slightly different here in the United States.

Based on last year’s Prime Day -- which ran from 9 p.m. Eastern and ended at midnight Pacific time, Prime Day 2018 is expected to start midday on July 16th and end on July 17th at midnight, closing out 39 straight hours of sales in the United States.

Consumers can expect discounts on Prime membership in the days leading up to Prime Day. The discounts offered are only offered to Prime customers, and so Amazon typically promotes the Prime membership as much as possible prior to Prime Day -- at a lower price.

Customers can also expect deals on Prime Day on Amazon’s most popular products -- the Echo, Echo Dot, Fire TV Stick, Kindles, and tablets. While Amazon does discount these items throughout the year, Prime Day is when consumers see these products at their lowest prices of the year. TechRadar also thinks Amazon will reduce prices of other services like Audible.

Amazon Marketplace sellers are also expected to be active participants in this year’s Prime Day. Though they’ve been involved in the sales event since its inception in 2015, Marketplace retailers could offer consumers some of the biggest deals and discounts of the sale.

Marketplace retailers are also featured in nearly every category on Amazon’s website, so users can expect great discounts on everything from beer and wine to TVs, gaming consoles, laptops, baby products, and fashion.

This morning, Amazon accidentally revealed the date of Prime Day 2018. According to a Prime Day Banner that TechRadar discovered on the Amazon U.K. website...

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Amazon’s ‘Hub’ delivery lockers now available to over 500,000 residents

On Tuesday, Amazon announced that more apartment dwellers are getting access to its delivery lockers for apartment complexes, called the Hub.

The Hub is similar to the online retailer’s existing Lockers, which launched in 2011 as an alternative to receiving packages from Amazon at home or work.

With the Hub, Amazon places a large metal locker in a common area of an apartment complex. When a resident’s order arrives, couriers deliver the package to the on-site Hub where it can be picked up by the resident using an access code.

Unlike the company’s existing Lockers, residents can have deliveries from any sender sent to the Hub -- orders don’t have to be from Amazon. Residents can pick up their packages 24 hours a day.

Expanding access

The e-commerce giant, which quietly launched its Hub program last summer, has announced that the program is now available to over 500,000 residents across the country with “thousands more” gaining access each month.

The program, “addresses frustrations from property owners, carriers and residents concerning package delivery,” said Patrick Supanc, director, Amazon Worldwide Lockers and Pickup, in a statement.

The program is intended to eliminate the need for apartment residents to wait for a delivery from building staff or structure their day so that they can be home to receive a package delivery.

“The Hub simplifies delivery for residents, offering quick and secure access to packages, day or night. For delivery providers, it offers a single, convenient location for package drop-off and gives property managers time and resources back to focus on other priorities,” Supanc said.

The Hub program is Amazon’s latest effort to combat package theft. Last fall, the company launched Amazon Key, a service that gives delivery personnel access to a consumer’s home. Earlier this year, Amazon expanded its Key service to include in-car deliveries, turning a person’s car into a delivery locker of sorts.

On Tuesday, Amazon announced that more apartment dwellers are getting access to its delivery lockers for apartment complexes, called the Hub.The Hub is...

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Alexa for Hospitality is a concierge in your hotel room

Amazon has expanded its Echo smart speaker to the hospitality industry, with Marriott lining up to be the first hotel chain to make Alexa a permanent resident in rooms at select properties.

Guests will be able to talk to Alexa, getting hotel information, relaying requests to guest services, and accessing a music playlist, among other things. Amazon says its a new way for guests to access services and amenities during their stay.

For hotels, Alexa will almost be another staff member, answering questions that might go to a concierge and freeing up human staff members.

“Customers tell us they love how easy it is to get information, enjoy entertainment, and control connected devices by simply asking Alexa, and we want to offer those experiences everywhere customers want them,” said Daniel Rausch, an Amazon vice president. "Alexa for Hospitality makes your hotel stay a little more like being at home and gives hospitality providers new ways to create memorable stays for their guests.”

Marriott is installing the service in some Marriott Hotels, Westin Hotels & Resorts, St. Regis Hotels & Resorts, Aloft Hotels, and Autograph Collection Hotels, over the course of this summer.

Customized for specific hotels

Individual hotels have already incorporated the Echo into their services, using it to allow guests to voice-control the room's temperature. Alexa for Hospitality is actually designed for the hospitality industry and can be customized for a specific property. Guests can tell Alexa to book a massage in the hotel spa or reserve a tee time at the property's golf course.

Jennifer Hsieh, Vice President Customer Experience Innovation, Marriott International, says being the first to sign up for Alexa for Hospitality wasn't a difficult decision.

“So many of our guests use voice technology in their home, and we want to extend that convenience to their travel experience,” she said.

The system will go up first at Charlotte Marriott City Center and Marriott Irvine Spectrum. After that, Hsieh said Marriott will evaluate feedback from hotel guests to expand the skills, features, and functionality to offer through the service.

Amazon says the system can also be configured by individual hotels to allow guests to control and adjust in-room devices like lights, thermostats, blinds, and TVs. Other features include Alexa skills like checking airport wait times, playing games, providing a guided exercise workout, and playing white noise at bedtime.

Amazon has expanded its Echo smart speaker to the hospitality industry, with Marriott lining up to be the first hotel chain to make Alexa a permanent resid...

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Amazon begins rollout of its Prime Membership price increase

Amazon has begun its Prime membership rate hike for its customer base of more than 100+ million. The new rate raises the annual membership by $20 to $119, the program’s first membership price increase in almost four years.

As is usually the case in situations like this, consumers have to consider the usefulness of the membership program. A new study by EffectiveSpend takes a look at how the new Prime rate will affect consumer shopping behavior.

In its study, EffectiveSpend surveyed 1,000 Amazon customers whose shopping habits fell into one of three brackets -- Prime Member Loyalists (unlikely to cancel), At-Risk Prime Members (likely to cancel), and Current Non-Prime Members.

The results? More than half of the respondents -- 54 percent -- felt the value of their membership does not outweigh the cost.

“This data indicates that customers who drop their Prime membership will be shopping outside of Amazon for more of their higher priced purchases,” said Jared Scott, EffectiveSpends Senior Amazon Strategist.

“Amazon will still be in their consideration set, but in the absence of their Prime membership benefits, these customers are less incentivized to purchase from Amazon and more inclined to comparison shop on other sites.”

Scott concluded that despite an “inevitable loss of some of its current Prime members, Amazon is well poised to grow its revenue from its best customers with a better mobile experience and a more sophisticated advertising platform.”

The consumer’s return on investment from Prime

Undaunted by a potential loss of Prime members, Amazon head honcho Jeff Bezos appears set on making Prime membership worth every penny. In his recent letter to investors, Bezos glowed about Prime’s growth.

“In 2017 Amazon shipped more than five billion items with Prime worldwide, and more new members joined Prime than in any previous year,” he said.

Bezos is hoping that Prime loyalists will love the membership plan’s ever-growing list of perks enough to renew.

Since its last Prime price increase, the company has added Whole Foods to its business family -- with a host of locations in which the grocery chain will deliver directly to customers -- faster shipping via Prime Free Same-Day and Prime Free One-Day, widespread delivery to 8,000 cities and towns, unlimited cloud photo storage, the video-game streaming site Twitch, a seemingly-endless parade of new content on Prime Video like Prime Originals and Thursday Night Football, Prime Wardrobe, and the recent addition of Prime Book Box for kids.

Amazon has begun its Prime membership rate hike for its customer base of more than 100+ million. The new rate raises the annual membership by $20 to $119,...

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Seattle plans to abandon homeless tax following lobbying from Amazon and Starbucks

Whoever came up with the phrase “Tacoma Aroma” probably wouldn't have predicted that the Washington town famous for unleashing a stinky, sulphur-like smell on all of its inhabitants would one day have some of the highest rents in the nation.

In 2017, nearly three decades after New Jersey’s Bruce Springsteen publicly complained that the smell of Tacoma made him sick, Tacoma was found by Trulia to have the highest rent appreciation in the entire nation, or a median rent that rose from $1,650 a month in 2016  to $1795 a month last year.

The reason? A booming tech sector 32 miles away in Seattle, Washington and a massive uptick in rents there to go with it. Tacoma looked relatively affordable by comparison. (It probably doesn't hurt that Tacoma’s leaders and polluting businesses also worked to eliminate the smell over the past few decades).  

In Seattle, rents have risen nearly 40 percent over the past five years, driven largely by the presence of major employers like Amazon and Microsoft, sending rents and homeless rates in the city and in neighboring towns soaring.

To those on the Seattle City Council, Amazon’s record-breaking profits, Jeff Bezos’ enormous net worth, and the area’s unprecedented affordable housing shortage and homeless crisis presented an obvious solution: tax big businesses like Amazon to pay for homeless services.

The Seattle City Council voted unanimously last month to implement a $275-per-employee tax on Seattle companies that earn $20 million or more in profits. City leaders enthusiastically said that the tax would raise $47 million in revenue.

But now the measure appears destined to fail. After intensive lobbying from the business community, Seattle Mayor Jenny Durkan and seven of Seattle's nine City Council members announced on Monday that they plan to pass a new law to repeal the tax.

Their about-face comes after Amazon and Starbucks led a $200,000 signature-gathering referendum campaign to get the law overturned. Amazon also suspended plans to expand its campus, a project that was expected to add 7,000 new jobs to the city, as Seattle began debating homeless tax proposals earlier this year.

A “backroom betrayal”

The new announcement on Monday marks a significant departure from mid-May, when all nine of Seattle’s City Council had voted to support the tax.

“It is clear that the ordinance will lead to a prolonged, expensive political fight over the next five months that will do nothing to tackle our urgent housing and homelessness crisis,” Seattle’s mayor and the majority of City Council members announced in a public statement.

“We heard you,” they added. “This week, the City Council is moving forward with the consideration of legislation to repeal the current tax on large businesses to address the homelessness crisis.”

The majority of Seattle’s city council now argues that the tax would hurt businesses and the homeless problem more than it would help, but Councilmember Kshama Sawant, who wants to keep the tax in place, characterised the reversal in an interview with the Seattle Times as a “backroom betrayal.”

The lobbying campaign and tax fight comes as cities across the continent are offering Amazon tax breaks and other incentives as part of a competition to be the new headquarters of HQ2, the second Amazon campus.

Rising homeless population

Though Seattle faces a severe affordable housing shortage, with home price growth more than double that of nearly every other American city, about half of the city’s residents still earn less than $50,000 annually, according to IRS filings.

Meanwhile, Seattle’s homeless population increased 44 percent in the past two years, and the town and surrounding county have the nation’s third-largest concentration of people sleeping on the streets, according to a count done in 2017.

In the past, Amazon has agreed to use its resources to open a temporary homeless shelter. When asked by shareholders about the company’s otherwise lack of participation in philanthropy, Bezos responded that "our core business activities are probably the most important thing we do to contribute, as well as our employment in the area."

Whoever came up with the phrase “Tacoma Aroma” probably wouldn't have predicted that the Washington town famous for unleashing a stinky, sulphur-like smell...

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Amazon expands Prime discount at Whole Foods to 10 more states

Starting June 13, Amazon will be expanding its Prime discount at Whole Foods to 10 more states, including: Alabama, Arizona, Georgia, Hawaii, Mississippi, North Carolina, Oregon, South Carolina, Tennessee, and Washington. Amazon previously stated that it will continue to expand these services throughout the year.

In addition to receiving 10 percent off on hundreds of sale items, Prime members will also receive exclusive offers on many popular products.

Some of the offers include:

  • $2/lb on organic yellow nectarines and peaches

  • $3/lb on made in-house pork sausage, no antibiotics

  • $9/lb on wild sustainably caught yellowfin tuna steaks

  • Buy one, get one free Annie’s Natural Macaroni & Cheese

  • 4/$5 Essentia Water, 1.5L bottles

  • Self-serve tea cookies by the pound, 50 percent off

“We’re excited that Prime savings will be available at nearly half of our Whole Foods Market stores this week, giving more Prime members access to great deals just in time for summer,” said A.C. Gallo, president and CEO of Whole Foods. “Based on the positive customer feedback and successes we’ve seen over the past month, we’re accelerating our timeline to expand these savings to all of our U.S. stores.”

Prime members can also get these savings at Whole Foods Market 365 stores across the country.

Making the most of your Prime membership

Prime members that frequent Whole Foods can get these deals at participating stores across the country (or at Whole Foods Market 365 locations), by looking for yellow discount stickers on eligible items. Consumers can sign into the Whole Foods app with their Prime login information and discounts will be applied to orders at checkout.

Members who opt to have their groceries delivered through the Whole Foods Market stores on the Prime Now can also receive free two-day delivery on orders over $35. Prime member savings and Prime Now grocery delivery is currently available in Atlanta, Austin, Dallas, Denver, Los Angeles, Sacramento, San Diego, and San Francisco.

Amazon’s new role in Whole Foods

Last June, Amazon purchased Whole Foods in a deal valued at $13.7 billion. Many were skeptical about what Amazon’s involvement would mean for the future of Whole Foods -- and the evolving world of grocery shopping.

“Amazon’s brutal vision for retail is one where automation replaces good jobs,” said Marc Perrone, president of the United Food and Commercial Workers (UFCW) union. “That is the reality today at Amazon, and it will no doubt become the reality at Whole Foods.”

However, since acquiring Whole Foods, Amazon has been working diligently to make the upscale food chain more accessible -- and affordable -- to the public, and expanding its Prime discounts is one such way of doing that. Amazon also cut prices at many of Whole Foods’ locations, as they look to change the reputation of Whole Foods being too costly for consumers.

You can see what consumers think about the changes at Whole Foods and learn more about the chain by clicking here.

Starting June 13, Amazon will be expanding its Prime discount at Whole Foods to 10 more states, including: Alabama, Arizona, Georgia, Hawaii, Mississippi,...

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Chinese factory producing Amazon products charged with labor violations

A watchdog group, China Labor Watch, charges workers at a Chinese factory making Amazon products are subjected to working conditions that violate Chinese laws.

The factory, in the city of Hengyang, produces Amazon's Echo speakers and Kindle e-readers. The lengthy report claims workers at the Foxconn factory are forced to work long hours, are given inadequate training, and are often exposed to hazardous conditions.

As examples, the report said some workers were required to put in up to 100 hours of overtime per month when orders reach their peak. China's labor laws limit workers to 36 hours of overtime per month.

The report also said workers must report to their work stations 10 minutes before their shifts begin, but the extra time is not officially part of their work day.

Disparity in treatment

The report also found a disparity between how regular employees are treated and so-called dispatch – or temporary – workers.

“In addition, sick leave is unpaid for dispatch workers, and they are regularly sent on leave during the factory’s off season,” the authors write.

“During this time, they do not receive any wages. Dispatch workers also do not receive any social insurance, nor are contributions made to their housing provident fund. According to the Interim Provisions on Labor Dispatch, dispatch workers are to be registered for social insurance and employers are to make social insurance contributions.”

The group's investigators also cite inadequate fire safety in the dormitory area, lack of sufficient protective equipment, absence of a functioning labor union at the factory, and strict management staff who subject workers to verbal abuse.

Previous complaints

Foxconn has been the subject of labor complaints in the past. In November, the Financial Times reported one Foxconn plant in China was employing middle school interns, who were putting in 11-hour days.

In a letter to China Labor Watch, Amazon said it takes reported violations of its supplier code of conduct “extremely seriously.”

“Amazon recognizes our responsibility to ensure the well-being of factory workers manufacturing products for Amazon,” the letter said.

In a statement to the media, Amazon said it conducts internal audits of supplier factory conditions. The company said the last audit, concluded in March, found two issues of concern, which it has asked the factory operators to address.

A watchdog group, China Labor Watch, charges workers at a Chinese factory making Amazon products are subjected to working conditions that violate Chinese l...

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Amazon is increasing its investment in India

Amazon is investing more money in growing its presence in India, a market of 1.3 billion people expected to be worth $200 billion within a decade.

After having lost out to rival Walmart in the bid to gain a majority stake in Indian e-commerce platform Flipkart, Amazon is increasing its investment in the country from $5 billion to $7 billion.

“Amazon is betting big on the India market. It is evident that after Walmart’s acquisition of Flipkart, Flipkart’s ability to increase market share and India presence will increase,” a source with knowledge of the development told CNBC affiliate CNBC TV-18.

Fighting for supremacy in India

Last month, Walmart agreed to buy nearly 77 percent of Flipkart for $16 billion -- the largest deal in e-commerce to date, according to data compiled by Bloomberg. The deal also marked Walmart’s most significant effort to compete with rival Amazon.

Amazon founder Jeff Bezos reportedly put in a competing offer to take control of Flipkart, but Walmart ultimately beat out the e-commerce giant.

Sources say Amazon is focusing on the end result of growing its presence in India by first looking at growth instead of thinking in terms of profitability.

“Amazon has had its eyes and ears firmly on the ground and has been carefully planning its strategy. India is one of its fastest growing geographies and Amazon will not be left behind,” the source said.

Amazon is investing more money in growing its presence in India, a market of 1.3 billion people expected to be worth $200 billion within a decade. Afte...

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Amazon to block Australian customers from using international sites

As of July 1, Australian Amazon shoppers will be limited to a much smaller item selection.

The online retailer has geoblocked Australian customers, effectively preventing them from shipping items from non-Australian versions of its website. Shoppers that attempt to visit Amazon.com -- the American domain name -- will be redirected to Amazon.au -- the Australian one.

The decision is tied to Australia’s new Goods and Services Tax (GST), which imposes a 10 percent tax on any imported goods. Previously, the tax was only imposed on imported items over A$1,000 ($756).

What this means for consumers

Though Amazon’s Australian site is still stocked with tens of millions of items, it’s still roughly one-tenth less than what consumers can find on the United States site. Consumers shouldn’t notice a huge difference, as most basics will still be there, but more specific, specialized items might pose an issue.

“While we regret any inconvenience this may cause customers, we have had to assess the workability of legislation as a global business with multiple international sites,” an Amazon spokesperson said.

Amazon and the law

The Australian tax was seen as a win for local Aussie retailers, who had lobbied tirelessly for the 10 percent tax on imported goods bought both online and in-stores. Business owners said they were looking to “even the playing field” with overseas, online rivals.

“They think they have the right to pay no tax in Australia,” said Gerry Harvey, the executive chairman of Harvey Norman (a local Australian retailer), on Amazon’s decision to try to skirt the new tax. “They’ve done the dirty on the government. They’ve done the dirty on the public.”

“The second biggest company in the world, run by richest man in the world (Jeff Bezos) shouldn’t get a leave pass from paying tax in Australia,” Australia’s Treasurer Scott Morrison said. “If multinationals aren’t forced to pay their fair share of tax, they will have the competitive advantage over retailers here in Australia. A level playing field will help Australian businesses grow and create more jobs and opportunities.”

Options for consumers

Despite Amazon’s unwillingness to comply with Australia’s new tax, one of its biggest competitors -- eBay --  has stepped up to the plate. The company announced on Thursday that it would begin working on a way to collect the GST on overseas sales without restricting any sellers.

“This requires major changes to eBay’s global systems and we are working to have these ready by 1st July,” said an eBay spokesperson. “eBay’s GST solution will allow us to collect GST in any currency, from any seller, from any eBay site.

“We won’t block Aussie buyers, redirect them, or require them to pretend they are located overseas. Australians will continue to be able to buy from any eBay site.”

Additionally, Australian tech writer Darren Price said that he and many other Australians will most likely utilize package redirection services to get around the block. In doing so, orders would be shipped to U.S. addresses and then forwarded to Australia.

“Australians are very isolated and it’s the likes of Amazon that have enabled consumers to have more variety,” said Price. “The money will be made offshore still - the only thing is it’s the consumer that is going to be inconvenienced.”

As of July 1, Australian Amazon shoppers will be limited to a much smaller item selection.The online retailer has geoblocked Australian customers, effe...

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Amazon banning users for making too many returns

Amazon has banned multiple customers for returning too many items, according to a report from the Wall Street Journal.

Amazon shoppers have received emails letting them know that their accounts have been closed due to excessive return activity. In a statement, Amazon said it’s rare for a customer to be banned for abusing their service over a long period of time.

“We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time,” the company said. “We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.”

Algorithm flags problematic accounts

The site decides which shoppers to ban with the help of an Amazon algorithm. Problematic accounts that surface via the algorithm are reviewed by someone on staff. Terminated accounts are the ones that “cause headaches for Amazon,” a former Amazon employee told the Journal.

Customer behaviors that may result in being banned include "requesting too many refunds, sending back the wrong items or violating other rules, such as receiving compensation for writing reviews,” the former employee said.

“If your behavior is consistently outside the norm, you’re not really the kind of customer they want,” the employee said.

Some users say the algorithm isn’t entirely accurate or fair. Amazon user Nir Nissim told the Journal he received an email in March stating that his account had been shut down without prior warning. A representative told him it was because of his return activity. However, Nissim said he had only returned one item in the past year.

In many instances (Nissim’s included), customers whose accounts were terminated for making too many returns were able to have their account reinstated. However, they had to contact Amazon customer service and dispute the bans.

Amazon isn’t the only retailer that tracks how often shoppers return purchases. Best Buy, Home Depot, and Victoria's Secret are among other retailers that engage in the practice and, in some cares, punish shoppers suspected of abusing their return policies.

Tracking return activity helps “detect and deter potentially fraudulent consumers, while not impacting any others," according to The Retail Equation, a California-based company that keeps a list of customers' returns in reports. The company notes that fraud costs retailers up to $17 billion annually in the U.S.

Amazon has banned multiple customers for returning too many items, according to a report from the Wall Street Journal.Amazon shoppers have received ema...

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Whole Foods offering Prime members 10 percent off sale items and other weekly discounts

Amazon is giving Prime members a 10 percent discount on some sale items at Whole Foods markets, as well as weekly discounts on popular items.

The program kicks off at stores in Florida on Wednesday and will extend to all Whole Foods Market and Whole Foods Market 365 stores nationwide this summer.

To take advantage of the deals, Prime members must download the Whole Foods app, sign in with their Amazon account, and scan the app’s Prime code at checkout. Alternatively, shoppers can simply provide their phone number, as long as the number is linked to their Prime account.

Sale applies to hundreds of products

Amazon said the 10 percent discount on sale items will apply to hundreds of products throughout the store while the “weekly deep discounts” will apply to best-selling items. The former will be labeled with yellow “10% off” sale signs and the latter with “Prime Member Deal” signs.

This week (5/16 through 5/22) in Florida stores, shoppers will receive the following deals:

  • Sustainably sourced, wild-caught halibut steaks: $9.99/lb., save $10/lb.

  • Organic strawberries: 1 lb. for $2.99, save $2

  • Cold brew coffee at Allegro coffee bars: 50% off 16 oz.

  • KIND granola: 11 oz. bag 2/$6

  • 365 Everyday Value sparkling water: 12-pack case buy one, get one free

  • Magic Mushroom Powder: 50% off

More information about the discount program can be found here.

Previous efforts to reduce prices

Following its acquisition of Whole Foods in August 2017, Amazon began taking steps to integrate the two companies. The companies previously launched free two-hour delivery from Whole Foods via Amazon’s Prime Now service.

Amazon also announced earlier this year that Prime members will get 5 percent back on Whole Foods purchases with the Amazon Prime Rewards Visa Card. Experts say Amazon’s latest move to reduce prices at Whole Foods for Prime shoppers is its most aggressive effort to integrate the two companies to date.

“There have been gradual steps towards integrating Amazon and Whole Foods. But this is a more meaty idea, tying together this idea of providing fresh foods at a good price to Prime members,” Bob Hetu, a retail industry analyst with Gartner, told USA Today.

In a statement, Amazon Prime vice president Cem Sibay described the new discount program as “a perfect pairing of healthy and delicious food at even more affordable prices.”

“Our vision is that every day Prime makes your life better, easier and more fun, and shopping at Whole Foods Market with exclusive deals and savings is all of this and more,” Sibay said.

Amazon is giving Prime members a 10 percent discount on some sale items at Whole Foods markets, as well as weekly discounts on popular items. The progr...

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Amazon launches ‘Prime Book Box’ for kids

Amazon is launching a new service for its Prime members called Prime Book Box, a subscription service that delivers hardback copies of children’s books right to a member’s doorstep.

Prime members can choose to receive either four board books for children two years old and younger or two picture books or novels for older children every one, two, or three months (with the option to skip a month whenever). The boxes are categorized by age groups of newborns to age 2, 3 to 5, 6 to 8, and 9 to 12.

Amazon Books editors handpick books for the selected age range, making sure not to send titles that the subscriber already has at home that were purchased through Amazon.

Classics to hidden gems

Children’s books Prime members will receive include “classics that have stood the test of time as well as hidden gems that our Editors couldn’t put down — stories that your reader can enjoy again and again,” Amazon said in a statement.

Before the box is shipped, Amazon will send an email preview of what’s in the box so that subscribers can swap out certain books for others on a list of four alternate books. Users can also create a profile for their child to ensure they get the books best suited for them.

The $23 price tag for the service is about 35 percent less than the normal price of buying children’s books at normal price, Amazon notes.

Prime Book Box “is always an equal or better value than Amazon’s everyday low prices. In the event that the books in your box are available from Amazon.com for less than $22.99 at the time your order is placed, you’ll receive the lower price automatically,” the company said.

The boxes will begin shipping later this year, but consumers can register for an invitation today. Amazon hasn’t said whether the subscription box will eventually be made available to non-Prime members.

Amazon is launching a new service for its Prime members called Prime Book Box, a subscription service that delivers hardback copies of children’s books rig...

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Counterfeit products still a problem for Amazon

Amazon still has a problem with counterfeit goods despite a multi-year effort to crack down on fake sellers, according to an investigation by The Guardian.

The investigators were able to find the following fakes through the Amazon Marketplace:

  • Knockoff Apple AirPods

  • Fake Louis Vuitton iPhone case

  • Counterfeit Kylie Jenner lip gloss

  • Used iPhone chargers that were sold as new

These items were sold by third-party sellers and were listed as legitimate on the site. The counterfeit Airpods were shipped via the “Fullfilled by Amazon” feature, which enables third-party sellers to store the items in Amazon’s warehouses prior to being packed and delivered by Amazon employees.

Counterfeits pulled

When the Guardian contacted Amazon about the phenomenon, the online retailer removed five counterfeit products from its Marketplace and changed the listing of some items from New to Used.

“Amazon investigated and took action on 95 percent of all notices of potential infringement received from Brand Registry within eight hours,” Amazon told the Guardian.

“With our proactive innovations that learn from the information in Brand Registry, brands in Brand Registry on average are finding and reporting 99 percent fewer suspected infringements than before the launch of Brand Registry.”

Ongoing problem

Amazon’s fight against fake sellers isn’t new. The company has been trying to fix its counterfeit product problem for several years.

Two years ago, Birkenstock refused to do business with Amazon because of the cheaper knockoffs on the site. The German sandal maker equated the issue to “modern-day piracy”. The same year, Apple filed a lawsuit against a company called Mobile Star that allegedly sold counterfeit Apple chargers through Amazon.

Many brands argue that Amazon isn’t doing enough to keep the site from being infiltrated by fake sellers. However, Amazon says it takes fraud seriously and that its process for preventing counterfeits from being sold on its site is robust.

When a business registers to sell products on Amazon, the site’s systems “scan information for signals that the business might be a bad actor,” the company said in a statement. “Over 99.9 percent of all Amazon page views land on pages that have not received notices of infringement.”

Amazon also launched a service called Brand Registry that helps legitimate brands claim their identities on the Marketplace and set themselves apart from fakes. Amazon says its team responds to 93 percent of all notices of potential infringement received on its Brand Registry within four hours.

Identifying fake products

As Amazon continues its fight against counterfeit products, consumers can take several measures to avoid receiving a counterfeit item. First, be wary of prices that seem too good to be true.

“When you see a vendor on a street corner selling Rolex watches for $20, it's not that hard to deduce that they are fakes. The same principle can be applied to products on Amazon,” said Joel Anderson of GoBankingRates.com

Julie Zerbo from the Fashion Law blog recommends that consumers “limit their purchases exclusively to products sold by the brands themselves, either by way of them selling on Amazon’s platform directly, via an authorized account, or by way of a partnership with Amazon, as Calvin Klein, for instance, recently began doing.”

Experts also recommend only buying from Amazon Prime, since shipping is guaranteed and the return process is simplified in the event that you do receive a counterfeit item.

Amazon still has a problem with counterfeit goods despite a multi-year effort to crack down on fake sellers, according to an investigation by The Guardian....

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The price of Amazon Prime membership jumps to $119

Amazon is raising the price of its Prime subscription 20 percent, to $119. It’s the program’s first price hike since 2014 when it bumped up the cost of an annual Prime subscription from $79 to $99.

The news came on the heels of the company’s announcement that its first quarter sales were up 43 percent to $51 billion.

Prime’s new price kicks in June 16 for its 100 million members. If all of those re-up at $119, that’s nearly $12 billion dollars added to Amazon’s coffers -- $9 billion more a year than Amazon previously reaped out of Prime.

“The Prime program continues to drive great strength to our top line,” Brian Olsavsky, Amazon’s chief financial officer, said in a Thursday earnings call.

Making Prime work for everyone

Amazon’s has a vested interest in Prime and seems intent on making the subscription’s return-on-investment worthwhile for everyone in its membership base. In the last year alone, Amazon announced a 45 percent discount on Prime service for consumers on welfare or food stamps and a 50 percent discount on Prime for Medicaid recipients.

The company keeps casting Prime’s net wider, too. Amazon’s Mexican portal (Amazon.com.mx) recently celebrated the first anniversary of Prime and now has over 20 million items available and has delivered Prime packages to more than 13,000 postal codes in Mexico. In Asia, Amazon’s Chinese portal (Amazon.cn) saw the launch of Prime Reading, the first entertainment benefit for Prime members in China.

Amazon’s investment in its product line also keeps growing. The company’s list of Prime plusses include 70 films available exclusively on Prime Video and free two-hour grocery delivery from Whole Foods Market in 10 cities across the U.S. On Wednesday, the company announced it would be making deliveries to customers’ cars, free of charge for Prime members.

Amazon is raising the price of its Prime subscription 20 percent, to $119. It’s the program’s first price hike since 2014 when it bumped up the cost of an...

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Amazon now making deliveries to customers' cars

Amazon has announced a new way to deliver packages by locking them in the trunk of a customer's car.

It's an expansion of its current Amazon Key service, which allows delivery personnel access to a customer's home. Amazon Key In-Car will allow deliveries to be made to the trunk or cabin of a vehicle parked in an accessible area.

Both services are designed to address the issue of packages being delivered to a residence when no one is home to accept them. It gets around the problem of packages being left on doorsteps, where they may be subject to theft.

The in-car service is available now in 37 U.S. markets. There is no charge for Prime members. The video below demonstrates how it works.

Customers need the right kind of car

The service is currently available for consumers who own Chevrolet, Buick, GMC, Cadillac, and Volvo vehicles. Cars equipped with OnStar and Volvo's On Call make it easy to provide Amazon access to the vehicle, unlocking it, placing the package inside, and relocking it.

To set it up, customers download the Amazon Key app and link their Amazon account with their connected car service account. After setup is complete and the delivery location is registered, customers can order on Amazon and select the "In-Car" delivery option at checkout.

On the day of delivery, the app lets consumers make sure they've parked within the delivery location range. It also provides notifications with an expected four-hour delivery window.

Frequent notifications

Consumers are notified when the package is on its way and when the delivery has been made.

"In-car delivery gives customers that same peace of mind and allows them to take the Amazon experience with them," said Peter Larsen, Amazon's vice president of delivery technology.

Amazon Key, the service providing access to a customer's home for delivery, launched last fall. Since then, Larsen says it's successfully delivered thousands of valuable items. With that service, customers must install a smart door lock that is then controlled using the Amazon Key app.

Amazon has announced a new way to deliver packages by locking them in the trunk of a customer's car.It's an expansion of its current Amazon Key service...

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Whole Foods to end its rewards program

As part of its integration with Amazon, Whole Foods will retire its existing rewards program and fold everything into Amazon Prime.

The grocer said in an email to customers that unused rewards will not roll over to Amazon Prime, so customers should try to use their benefits before the program ends on May 2. Whole Foods said customers can continue to use manufacturers' coupons in store, but they'll need to redeem any digital rewards by May 1.

“Something great is cooking with Amazon,” Whole Foods said on its website. “Stay tuned for additional announcements for Amazon Prime members.”

Bringing Amazon perks to Whole Foods

When Amazon acquired Whole Foods last year, Amazon Worldwide Consumer CEO Jeff Wilke noted that Amazon planned to “make Amazon Prime the customer rewards program at Whole Foods Market.”

“Amazon Prime will become Whole Foods Market’s customer rewards program, providing Prime members with special savings and other in-store benefits," a 2017 press release stated.

The Amazon integration has spawned a range of new programs at Whole Foods stores, including discounts for Prime members, free two-hour grocery delivery via Prime Now, and a five percent cashback incentive for Whole Foods shoppers with an Amazon Prime rewards card.

More than 100 million Prime members

In his annual letter to shareholders, Amazon CEO Jeff Bezos said the company has for the first time exceeded 100 million Prime members globally. Last year, the company added more Prime members than ever.

The company also sold the largest number of devices last year, with customers buying "tens of millions" of Echo devices, Bezos wrote in the letter. Shortly after the Whole Foods deal closed, Amazon began selling its Echo speakers in stores nationwide.

Bezos said Amazon is currently tackling how to bring Prime member benefits to Whole Foods shoppers.

“We’ve also begun the technical work needed to recognize Prime members at the point of sale and look forward to offering more Prime benefits to Whole Foods shoppers once that work is completed,” Bezos wrote.

As part of its integration with Amazon, Whole Foods will retire its existing rewards program and fold everything into Amazon Prime.The grocer said in a...

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Whole Foods shares Prime loyalty program details

Whole Foods met with some of its suppliers earlier this week to share details of its new affinity program and assure its suppliers that the Amazon acquisition isn’t reason for concern, Fortune reports.

In the time since the grocer was acquired by Amazon last year, food companies have speculated that Amazon has been behind some of the less well-received changes at Whole Foods, such as asking suppliers for more fees to get their product on the shelves.

During the meeting, Whole Foods reportedly talked about its new affinity program and “stressed to its suppliers that buying into the new program was a way for them to grow.”  

Amazon has helped in terms of speed

The company’s new affinity program will give Amazon Prime members exclusive discounts on some of the store’s most popular items, as well as additional weekly savings.

Whole Foods executives say the acquisition has also helped the company move closer to its goal of changing its operations to strip unnecessary costs, which would ultimately help lower prices for consumers.

“It’s the result of a lot of the work we’ve done over the last couple of years,” A.C. Gallo, Whole Foods president and COO, told Fortune. Gallo added that Amazon’s involvement has sped up the process of making the company’s goals a reality.

“Amazon moves very quickly,” he said. “So many of the things we wanted to do over the last few years we didn’t have the ability or resources. They bring the big vision on what’s possible and where things are going.”

Less complicated buying structure

The Amazon acquisition has also made the business of selling product to Whole Foods less complicated, Gallo said.

In the past, major national suppliers had to meet with global buyers in Austin and then each regional office, which was “cumbersome,” said Gallo. Per the new buying structure, larger suppliers will only have to meet with the global team in Austin.

Nevertheless, the new buying structure has given rise to growing concerns, especially among smaller suppliers. But Gallo said the new structure will give buyers in local markets more time to scout new items. He also noted that Whole Foods added about 700 new local suppliers last year and will continue to grow its fleet of smaller suppliers.

Whole Foods met with some of its suppliers earlier this week to share details of its new affinity program and assure its suppliers that the Amazon acquisit...

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Could Amazon be eyeing Toys ‘R’ Us locations?

Once Toys “R” Us completes its recently-announced liquidation, it will leave more than 700 large, empty retail spaces throughout the US. Could Amazon be poised to fill them?

A report by Bloomberg News cites people close to the situation as saying the retail giant has kicked around the idea of picking up at least a few of them. It would be a quick and fairly inexpensive way to expand the company's physical presence.

While dominating the retail world through online sales, Amazon has shown interest in recent years in establishing more of a brick-and-mortar presence. The company acquired Whole Foods last summer, giving it locations from which to make food deliveries.

It has also opened the first cashless convenience store, where shoppers can fill their shopping carts and just leave the store, with sensors recording the purchases and charging them to a credit card. It's also launched a chain of bookstores.

Picking up some of the soon-to-be vacant Toys “R” Us locations could be useful for whatever else the retail giant has up its sleeve. What that could be, however, no one knows.

Possible uses

Bloomberg speculates that the retail space could be used to display popular Amazon products, such as the Echo. Products could be felt, touched, and demonstrated in a physical store setting much easier than they can be online.

The locations could also serve as mini distribution centers, allowing customers to pick up items faster than if they were being delivered to their homes.

On the other hand, any discussions that may be going on might not lead anywhere. In 2015, Amazon reportedly negotiated to pick up some Radio Shack locations, but in the end it passed on the deal.

Whatever the facts are, we may have to wait before we know. Neither Amazon nor Toys “R” Us have commented on the possibility of a deal.

Once Toys “R” Us completes its recently-announced liquidation, it will leave more than 700 large, empty retail spaces throughout the US. Could Amazon be po...

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Amazon slashes the price of its Prime fee for Medicaid recipients

Amazon announced today that recipients of Medicaid will be eligible for a discounted Prime membership of $5.99 per month -- less than half the normal rate of $12.99 a month.

The move is the latest push by the e-commerce giant to reach lower-income customers. Last summer, Amazon joined a USDA pilot program that allows people receiving government food benefits to buy groceries through online markets like Amazon's FreshDirect or Walmart.

The new program is an extension of the Prime membership discount program and comes with the same perks, including free two-day shipping, Prime Video, Prime Music, and Prime Now.

No annual commitment is required, and customers can get the discount for up to four years. Customers can also sign up for a free 30-day trial of the service.

Reaching more customers

For years, Amazon has been taking steps to attract more customers and has focused efforts on targeting low-income Americans and millennials.

On Monday, a report in the Wall Street Journal suggested Amazon was considering a debit-card like program for people without access to credit cards. In November, Amazon launched a program where people could add cash to their Amazon balance at participating convenience, grocery and drug stores.

Discounted Prime memberships are available now to anyone with a valid Medicaid card or Electronic Benefits Transfer (EBT) card.

Amazon announced today that recipients of Medicaid will be eligible for a discounted Prime membership of $5.99 per month -- less than half the normal rate...

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Amazon considers launching its own checking account

Amazon is said to be in early talks with JPMorgan Chase, Capital One, and other banks and financial firms about creating a “checking-account-like” product for its customers, according to the Wall Street Journal.

The Amazon-branded checking accounts would primarily target young customers and people without bank accounts.

Creating its own checking accounts would also help the e-commerce giant reduce fees it pays to financial institutions on every transaction and give the company a better look at customers’ income and spending habits.   

The initiative wouldn’t result in Amazon becoming a bank itself due to the capital rules and regulations that would accompany that move, sources tell the WSJ. The checking accounts would simply be a partnership with a bank that makes the best offer.

Expanding the Amazon ecosystem

The report indicates that talks are in the initial stages and may not ultimately result in the creation of a final product. Few details are currently available about how the checking account would actually work.

However, if the plan becomes a reality, it would give the online retailer another avenue for engaging customers offline.

The company has already targeted the grocery space through the acquisition of Whole Foods Markets. It also recently targeted the healthcare space by teaming up with Berkshire Hathaway and JPMorgan Chase to form an independent healthcare company for their employees in the United States.

Amazon-branded bank accounts wouldn’t be the company’s first foray into the financial sector. Amazon already offers “Amazon Cash,” which lets customers add cash to a digital wallet and purchase items online with it.

Amazon has been trying to bring Amazon Pay to brick-and-mortar stores and is likely to begin with Whole Foods, the WSJ report added.

Amazon is said to be in early talks with JPMorgan Chase, Capital One, and other banks and financial firms about creating a “checking-account-like” product...

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Amazon says it will no longer sell Nest products

Nest products are expected to disappear from Amazon once the site’s current stock runs out, according to a report from Business Insider. 
Amazon’s retail team told Nest on a phone call late last year that it won’t be listing any of the Google-owned company’s newer products, which include a smart thermostat and the Secure home security system. The online retailer reportedly told Nest employees that the decision “came from the top,” but didn’t directly confirm that it was from CEO Jeff Bezos. 
In response to the directive, Nest has decided to remove itself from the website altogether. Once existing product inventory is gone, it won’t restock. Nest says its reasoning is that Amazon should either sell its entire lineup of products or none at all. 
It remains unclear whether third-party vendors will still be able to sell Nest products on the Amazon Marketplace.

Google and Amazon’s feud 

The removal of Nest products from Amazon is just the latest development in the falling out between the corporate powerhouses. 
In 2015, Amazon pulled Chromecast and Apple TV listings over their lack of Prime Video support. Then, the e-commerce giant removed YouTube from Amazon’s Fire TV products and the Echo Show due to “lack of reciprocity.”  
Amazon has refused to sell some Google products, like the Google Home voice assistant speaker and Pixel smartphones. But in December, Amazon announced that it will start selling Chromecast streaming devices again, leading many to believe that the feud between the companies may be dying down. 
However, this most recent report suggests that the war between the companies may be far from over. 

Nest products are expected to disappear from Amazon once the site’s current stock runs out, according to a report from Business Insider.  Amazon’s...

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Amazon gives the green light for more Amazon Go stores

The plans for Amazon Go, Amazon’s revolutionary convenience store, just ramped up further with up to six more storefronts expected in 2018, according to a Recode report.

The company will keep its brick-and-mortar experiment close to home, adding more in Seattle where the first location opened, last month, with the next stop likely being Los Angeles.

Amazon Go is another peg in the company’s effort to flip the way people shop. With its sights set on a piece of the $550 billion U.S. convenience store niche, the move builds on Amazon’s jump into the grocery world’s fray with its purchase of Whole Foods, as well as the rollout of 13 physical bookstores.

True get-it-and-go

In what may sound like The Jetsons-meet-shoplifting, Amazon’s Just Walk Out Technology allows shoppers to scan their phone when they enter the store, grab what they want, and walk out without having to stop at a cash register to pay.

Artificial intelligence charges the customer’s credit card every time an item is picked up. If you change your mind and put it back on the shelf, the software removes it from your account.

Amazon doesn’t see this ingenuity of Amazon Go as another competitor to full-service stores like Wal-Mart but rather an automated convenience store stocked with snacks, ready-prep meals, day-to-day basics, and beer & wine.

Still, it won’t be putting its toe in this water alone. Kroger announced that it has plans for its initiative called Scan, Bag, Go at 400+ locations by the end of 2018.

While Kroger’s move seems like Amazon is entering a dogfight, the plans for Amazon Go are a little more deliberate with the goal of finding out if a cashier-less experience is even viable. The company’s announcement to expand implies initial trials are going as planned, but those have all been in Amazon’s backyard in Seattle. Greenlighting metros outside its comfort zone appears to be a move toward finding out how the rest of the world will react.

Are jobs at risk?

As of 2016, there were more than 3.5 million cashiers in the United States making an average of $20,180 per year. The Bureau of Labor Statistics had already projected that about 30,000 of those would go away by 2026, but digital shopping forays like Amazon’s and Kroger’s may grow those numbers higher if the technology behind Amazon Go catches on.

However, Amazon’s thrown a towel over that crystal ball, saying Go’s technology won’t eliminate jobs, but rather change jobs its employees do. “We’ve just put associates on different kinds of tasks where we think it adds to the customer experience,” Gianna Puerini, the executive in charge of Amazon Go, told the New York Times.

Those job tasks will likely shift toward restocking Go’s shelves and assisting customers with any technical issues or pointing them in the right direction. Although the store’s concept is “cashierless,” someone will be needed to check I.D.s before taking beer or wine home.

The plans for Amazon Go, Amazon’s revolutionary convenience store, just ramped up further with up to six more storefronts expected in 2018, according to a...

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Amazon to offer perks to Prime members who shop at Whole Foods

Since purchasing Whole Foods in 2017, Amazon has made several changes to the way the high-end grocery retailer does business, including slashing the prices of some Whole Foods bestsellers and offering free two-hour delivery to Prime members in select cities.

Now, Amazon has announced that Prime members will get 5 percent back at Whole Foods when using their Amazon Prime Rewards Visa Signature credit cards. Customers with the non-Prime version of the card will earn 3 percent back.

The cashback incentives are already available at Amazon.com. The perks were launched in the hope of encouraging spending on Amazon and fueling purchases of Amazon’s $99 per year Prime membership, as well as encouraging Prime members to shop at the Whole Foods.

Extending the perks to Whole Foods shoppers will be the first time Amazon has offered 5 percent back on purchases made outside its website.

Amazon’s latest move since acquiring Whole Foods falls in line with CEO Jeff Bezos’ ultimate vision for Prime, which he has previously said is to make its selection of rewards and offerings so plentiful that it simply becomes “irresponsible” for consumers not to sign up.  

Amazon cardholders who earn rewards at Whole Foods stores can choose to convert them into a statement credit or redeem them online to make purchases on Amazon or other eligible sites.

Since purchasing Whole Foods in 2017, Amazon has made several changes to the way the high-end grocery retailer does business, including slashing the prices...

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Amazon reports strong fourth quarter, with sales up 38 percent

In a press release issued yesterday, Amazon reported details of an exceedingly strong fourth quarter. The company announced that its 12-month cash flow increased seven points to $18.4 billion, up more than a billion from the same period a year ago.

While that -- and the fact that Amazon shares have surged more than 20 percent this year -- seems like a home run, there are financial strategists who are looking at the company with a different point of view.

"It's very similar to what you'd seen back in early 2013, also in early 2016. When you got this far extended usually there was some sort of setback and a healthy correction that took place," Craig Johnson, Piper Jaffray’s senior technical strategist, told CNBC on Thursday.

Amazon is no stranger to value resets. At the beginning of 2013, its stock was trading at 160 times forward earning. But the company took a 5 percent hit in April 2013, followed by an additional 7 percent one in August. Similar dips and peaks happened again in 2014 and 2016, but there was always recovery.

Only time will tell what 2018 holds for Amazon, but its investment in outside-its-box initiatives like healthcare will no doubt be watched with a careful eye by the financial world.

Has Prime hit its ceiling?

There’s also some concern that, despite a strong holiday sales season, Amazon’s Prime membership program is showing signs of a slowdown in growth, according to a survey by Morgan Stanley.

While Prime membership has captured 40% of U.S. households, there’s been no forward movement in that metric for a year, partly because its higher income customers are maxed out and penetrating lower-income households and the seniors market may be a difficult task.

One hurdle Amazon will have to overcome with its untapped Prime market is the price of membership. In January 2018, the company increased the monthly price of Prime from $10.99 to $12.99, but kept the annual fee at $99 if a customer pays it up front.

The emergence of Alexa

Also on Thursday came the news that Amazon plans on hiring 10,000 new employees in 2018 on top of the 566,000 it already has on its payroll.

Some of that surge in Amazon’s workforce will no doubt ride on the back of their Echo devices with Alexa, its speech recognition system.

Tens of millions of Alexa-enabled devices sold worldwide between Black Friday and the end of the 2018 holiday season, giving that product category its best holiday segment ever.

Echo Dot and Fire TV Stick with Alexa Voice Remote hit the top of Amazon’s charts, both in the the company’s own device category and the list of top-selling items from any manufacturer in any category across all of Amazon.

Alexa’s skill set has elevated the virtual assistant game, with the Alexa Skills store now offering more than 30,000 skills. In what has the makings of a personal broadcaster, Alexa users can create playlists of news stories, ConsumerAffairs alerts, podcasts, and music, not to mention interactive games like The Match Game and the History Channel’s Ultimate History Quiz.

“We’ve reached an important point where other companies and developers are accelerating adoption of Alexa,” said Jeff Bezos, Amazon’s founder and CEO. “There are now over 30,000 skills from outside developers, customers can control more than 4,000 smart home devices from 1,200 unique brands with Alexa, and we’re seeing strong response to our new far-field voice kit for manufacturers.”

In a press release issued yesterday, Amazon reported details of an exceedingly strong fourth quarter. The company announced that its 12-month cash flow inc...

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Amazon opens its first cashless Amazon Go store in Seattle

Amazon's vision of the future of brick and mortar retail came into sharp focus Monday as the online retailer opened its first Amazon Go convenience store in Seattle.

The concept, announced 13 months ago, allows shoppers to move down the aisles, pick up items, and then go on their way without having to pass through a checkout line.

Cameras and sensors placed on items and around the store will carefully track what consumers take, then charge their credit cards. That requires consumers who want to shop at the futuristic store to have a smartphone and to download the Amazon Go app.

Amazon says the technology that powers the store is very similar to that used in self-driving cars. It combines computer vision, sensor fusion, and deep learning.

“Our Just Walk Out technology automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart,” Amazon said when it announced the concept in December 2016. “When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt.”

Amazon produced the video below to visually demonstrate how the store works.

No plans to use technology at Whole Foods

Amazon previously said it planned to open several Amazon Go stores, but it hasn't discussed those plans in recent months. It did say that it has no present plans to add the cashless technology to Whole Foods, which it purchased last year.

However Timothy Carone, an associate teaching professor of IT at Notre Dame University, says the Amazon technology is likely to spread within the retail industry.

"At some point the Go store, like the Amazon website, will dominate the brick and mortar field and every store, whether grocer or clothing or hardware, will have to do what Go does just like every company selling online had to follow Amazon," Carone told ConsumerAffairs.

The Seattle store began test marketing in December 2016, with Amazon employees shopping there. According to the London Guardian, there were some glitches, which postponed the formal opening from last year to this week.

Amazon's vision of the future of brick and mortar retail came into sharp focus Monday as the online retailer opened its first Amazon Go convenience store i...

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Amazon raising its monthly Prime membership fee

Amazon’s monthly Prime membership is about to increase from $10.99 to $12.99. While it’s just a small increase on a monthly basis, it adds up to $24 more each year (for a grand total of about $156).

The price bump will go into effect today, January 19, 2018, Amazon said on its Prime page. The company also pointed out that if you pay the $99 yearly fee up front, pricing will remain the same.

Emphasis on yearly memberships

Prime Student members will also pay slightly more under the new changes. “Student monthly plans for new sign-ups increased from $5.49 to $6.49 on January 19, 2018,” Amazon noted. But as with the standard Prime membership, the yearly fee will remain the same ($49 for students).

In keeping the yearly fee the same, Amazon may be hoping to persuade users to commit to the service on a per-year basis.

The monthly payment option was introduced less than two years ago as a way to attract new Prime members who either couldn’t afford the annual fee or preferred a month-to-month commitment, according to Recode.

Existing subscribers will see the new pricing applied on the first renewal payment post-February 18, while new members will pay the new fee starting immediately.

Prime continues to expand

One possible excuse for the price increase that Amazon could point to is the upgraded service that its provided to members in recent years. Last year, features like Prime video, Prime Music, and Prime Reading were used more than ever before, said Greg Greeley, vice president of Amazon Prime.

“From Fire TV Stick and Echo Dot to Imagine Dragons, Manchester by the Sea and even the Instant Pot, Prime members certainly have great taste! Tens of millions of members around the world enjoy the many benefits included with Prime, and in fact, more new paid members joined Prime worldwide this year than any previous year,” Greeley said in a statement.

He added that more than five billion items were shipped worldwide to 16 countries with Prime in 2017.

Amazon’s monthly Prime membership is about to increase from $10.99 to $12.99. While it’s just a small increase on a monthly basis, it adds up to $24 more e...

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What to do if your Amazon order includes a surprise shipment of marijuana

The plastic bins that a Florida couple ordered from Amazon arrived in a box that was oddly heavy. When they finally wrangled their order out of its UPS packaging, they discovered why.

The couple, who asked to be kept anonymous, later told a local ABC news station that their plastic bins were filled with 65 pounds of marijuana. They said they reported the illegal shipment to police, who subsequently seized it. Amazon offered the couple a $150 gift certificate in exchange for their troubles.

Amazon declined to comment about the mix-up but emailed a prepared statement confirming it happened to ConsumerAffairs. “Our customer service team worked directly with the customer to address concerns and will work with law enforcement to investigate the case, as needed,” it says.

Inspection process under scrutiny

It’s not the first time that Amazon’s inspection process has appeared to fail consumers.

The couple purchased the bins through “Amazon Warehouse Deals,” the company’s service for purchasing used items at a discount. Despite claiming to inspect all of its products, Amazon has repeatedly been busted for selling counterfeit goods, as a CNBC report detailed last year.

A Facebook group for people who say that their designs were stolen and sold on Amazon has reached 872 members. Amazon last year promised to crack down on knock-off products, but consumer watchdog The Counterfeit Report continues to receive complaints about fakes, such as a customer who reported on October 20 that her Paul Mitchell straightener had no Paul Mitchell branding anywhere on it.

What to do with a surprise shipment of weed

Marijuana in Florida is worth anywhere from $400 to $4,000 a pound, according to Narcotics News. Given its value and popularity, some people in this scenario may be tempted to just keep the delivery. Experts warn however that accepting and keeping an unwanted order of controlled substances places customers in various risky situations.

“I would just turn it in, because I would hate for the people who sent it to come looking for me,” Karen Goldstein, the executive director of NORML’s Florida chapter, tells ConsumerAffairs.

Goldstein adds that people should never accept a package that appears to have been  flagged as suspicious by authorities, even if the consumer has no knowledge of having ordered anything illegal. “If the police brought it to my door, I wouldn't accept it,” she said.

Not everyone may be comfortable telling police that they are in possession of an illegal substance, even if they were unwilling recipients. Drug Policy Alliance attorney Tamar Todd tells ConsumerAffairs that he is unaware of any law that requires turning an illegal package over to police, should it unexpectedly arrive on one’s doorstep.

However, “it is illegal for a person to continue to possess marijuana after receiving it once they know that the package contains marijuana,” Todd says via email. “So they would need to dispose of it immediately--or not continue to possess it.”

How companies handle suspect packages

There is no specific, consistent protocol for delivery services when they suspect that a package contains illegal drugs. The United States Postal Service says that they seized 34,000 pounds of marijuana from the mailstream in 2015, but does not elaborate how.  

A report that the postal service published last year about marijuana busts is heavily redacted.  “When postal employees suspect a package contains marijuana or any illegal drug, they must [redacted], inform a supervisor, and contact the Postal Inspection Service for guidance,” it says.

The UPS is more transparent than the postal service, telling ConsumerAffairs that employees are instructed to alert a supervisor if they have a “reasonable suspicion” that an illegal substance is in the package. After that, “UPS reports illegal shipments to law enforcement,” says spokesman Glenn Zaccara.

What law enforcement does next varies according to the situation. News reports indicate that Goldstein has the right idea about never accepting a package that has been flagged as suspicious.

In 2015, a Chicago man was arrested after accepting a UPS package containing seven pounds of marijuana. Workers alerted police beforehand that they could smell the product emanating from the package, according to the Chicago Sun-Times.

And last year a man in Waco, Texas was arrested after picking up a package from a FedEx office that contained more than 10 pounds of marijuana and 655 grams of promethazine. Police made the arrest after he placed the package in his trunk.

In 2013, a woman sued FedEx after she said that an unwanted marijuana delivery to her home resulted in a drug dealer showing up at her door.

The plastic bins that a Florida couple ordered from Amazon arrived in a box that was oddly heavy. When they finally wrangled their order out of its UPS pac...

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Amazon reportedly considering a move into pharmacy delivery

Last week, analysts at investment bank Leerink Partners reported that Amazon had contacted middle-market pharmacy benefit managers (PBMs), in what they say may be a step towards entering the pharmaceuticals market.

In basic terms, PBMs are companies that act as middlemen to connect companies who sell drugs with the insurer or agency that pays for consumers’ drugs. They also dictate which drugs consumers can and cannot have access to through their management of formularies.

Some experts have theorized that these preliminary discussions may be paving the way for Amazon to establish a mail-order pharmacy, which would target uninsured consumers, those with high deductibles, and those who pay cash for their prescription medications. However, the company has not yet divulged any plans and likely won’t for some time.

“Our specialists indicated that Amazon may be speaking with mid-sized PBMs now in an effort to get into the pharmacy services space,” the Leerink report stated, according to Business Insider. “It may take ~24 months to get licensed in 50 states, but our specialists believe that this is the direction Amazon is moving in.”

When asked about these possible developments by ConsumerAffairs, Amazon said that it does not comment on rumors and speculation.

Lower costs and added convenience

Since the report was published, experts have speculated over what Amazon’s entrance into the pharmaceutical business would mean for distributors and consumers alike.

The Leerink report suggests that distributors of medical products for home delivery would feel the most pressure, since Amazon could potentially become a powerful competitor in this market due to its own distribution business. However, it’s likely that Amazon would need to partner with (or create its own) PBM to handle medical billing and navigate the healthcare market.

Peter Marcia, CEO of voluntary benefits outsourcing (VBO) firm YouDecide, tells ConsumerAffairs that the consumer impact may be more modest, but that any move in this direction by Amazon  “could provide cost reduction and added convenience.”

“There are dozens of companies that are targeting the market with lower pharmacy prices and more than ever, consumers are using apps like Truveris to find drugs at the cheapest prices,” he said. “That being said, Amazon certainly has the tools to take this market to the next level.”

Last week, analysts at investment bank Leerink Partners reported that Amazon had contacted middle-market pharmacy benefit managers (PBMs), in what they say...

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Amazon sued over eclipse glasses

Earlier this month, when excitement over the coming solar eclipse was still at its peak, Amazon issued a recall cautioning those who had purchased eclipse glasses on its site to not use them because they may not be safe.

However, a class action lawsuit alleges that the warning wasn’t sufficient and that the company should provide compensation to consumers who were harmed while using the products. Reuters reports that suit was filed in South Carolina on Tuesday evening by Corey Payne and his fiancée Kayla Harris, who purchased a three-pack of eclipse glasses on Amazon and subsequently suffered from headaches and vision impairment.

“As a result of Defendant’s negligence, false advertising and false marketing materials, Plaintiffs and members of the proposed class suffered and continue to suffer injuries and damages from Defendant’s sale of an unsafe product in violation of South Carolina law through failing to disclose the dangers of the product as known to Defendant and failing to adequately and fully compensate consumers for the harms they suffered,” the suit states.

Too little, too late

Although Amazon began notifying customers about certain glasses sold on its site weeks before the eclipse, Payne and Harris say that they never heard anything about it. The suit alleges that Amazon’s efforts were both vague and uninformative.

“Amazon attempted to recall its Eclipse Glasses on or about August 19, 2017, ‘out of an abundance of caution’ via email to its purchasers, offering a refund to affected customers but failing to disclose either the ‘scale of the recall or a public list of offending vendors,'” the suit says.

The suit is seeking class action status, compensation for damages suffered by plaintiffs, restitution for all monies wrongfully obtained by Amazon, injunctive relief barring Amazon from engaging in similar behavior in the future, and coverage for attorney’s fees and costs incurred by the plaintiffs. The case is being handled by the law firm McGowan, Hood & Felder, LLC based in South Carolina. 

Earlier this month, when excitement over the coming solar eclipse was still at its peak, Amazon issued a recall cautioning those who had purchased eclipse...

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Amazon's Whole Foods acquisition wins approval from the FTC, shareholders

Back in June, Amazon announced that it would be acquiring Whole Foods for $13.7 billion. Critics were quick to respond that the deal was a huge threat to competition in the grocery industry and that it shouldn’t receive approval from regulators.

Nevertheless, it looks like the deal will likely close by the end of 2017. Both Whole Foods shareholders and the U.S. Federal Trade Commission (FTC) cleared the acquisition on Wednesday, according to a Reuters report.

“The FTC conducted an investigation of this proposed acquisition to determine whether it substantially lessened competition under Section 7 of the Clayton Act, or constituted an unfair method of competition under Section 5 of the FTC Act,” the agency said in a statement. “Based on our investigation we have decided not to pursue this matter further.”

Winning approval

At the end of its statement, the FTC asserts that it “always has the ability to investigate anticompetitive conduct should such action be warranted,” butErik Gordon, a business professor at the University of Michigan, said that it was always likely that the deal would win government approval.

“[The FTC] declined to block the deal based on a fear that a big, powerful company could use its muscle in some markets to reduce competition in another market. If Amazon actually does that, the commission can step in,” he said.

Bitter pill

However, despite this line of reasoning, the decision is still a bitter pill for opponents of the deal. Consumer Watchdog, an advocacy group that had pressured the FTC to block the merger, expressed its disdain for how things turned out.

“Apparently the only way to hold Amazon accountable for its abuse of consumers is at the state level,” the organization said in a statement.

Whole Foods' union workers were also dismayed. 

“Amazon’s reach will ultimately reduce the number of grocery competitors that consumers can choose from,” said Marc Perrone, president of the United Food and Commercial Workers International Union, in a July statement. “Regardless of whether Amazon has an actual Whole Foods grocery store near a competitor, their online model and size allows them to unfairly compete with every single grocery store in the nation.”

Back in June, Amazon announced that it would be acquiring Whole Foods for $13.7 billion. Critics were quick to respond that the deal was a huge threat to c...

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Amazon reportedly recalls some eclipse glasses

An Oregon TV station reports Amazon has cautioned it against using some of the eclipse-viewing devices it purchased from the site.

According to an email to KGW-TV, the online retailer said it could not confirm the solar filters purchased by the station's photographers were safe for viewing the eclipse.

“We recommend that you DO NOT use this product to view the sun or the eclipse,” the station quotes the Amazon email.

The station also reports that at least a dozen viewers reported receiving a similar email from Amazon over the weekend, advising them not to use the solar glasses they had purchased.

Hot-selling items

Portland is in the 70-mile wide total eclipse zone, and stores selling solar glasses there, and elsewhere around the country, have sold out as the August 21 eclipse day approaches. Glasses used to view the moon passing between the earth and the sun must be ISO 12312-2 certified to be safe.

KGW reports the filters it purchased from Amazon bear the proper certification, but that Amazon said it could not confirm that the item came from a recommended manufacturer. Amazon told the station that it is offering refunds to consumers who purchased the eclipse glasses and is recalling them "out of an abundance of caution."

Amazon told the station that consumers who purchased glasses but have not received an email announcing the recall purchased glasses known to be safe. Those who receive the email, it said, should not use the glasses to view the August 21 total eclipse.

NASA has advised that the only safe way to look directly at the partially-exposed sun during the eclipse is by using special-purpose solar filters, such as “eclipse glasses”or hand-held solar viewers.

"Homemade filters or ordinary sunglasses, even very dark ones, are not safe for looking at the sun; they transmit thousands of times too much sunlight," NASA warns.

Recommended manufacturers

Here is the American Astronomical Society's list of recommended manufacturers of eclipse glasses and hand-held viewers:

  • American Paper Optics (Eclipser) / EclipseGlasses.com / 3dglassesonline.com

  • APM Telescopes (Sunfilter Glasses)*

  • Baader Planetarium (AstroSolar Silver/Gold Film)* [see note]

  • Celestron (EclipSmart Glasses & Viewers)

  • Daylight Sky (plastic glasses only)

  • DayStar (Solar Glasses)

  • Explore Scientific (Solar Eclipse Sun Catcher Glasses)

  • Halo Solar Eclipse Spectacles

  • Lunt Solar Systems (SUNsafe SUNglasses)[see their unique kid-size eclipse glasses]

  • Meade Instruments (EclipseView Glasses & Viewers)

  • Rainbow Symphony (Eclipse Shades) [sold out]

  • Seymour Solar (Helios Glasses)

  • Thousand Oaks Optical (Silver-Black Polymer & SolarLite)

  • TSE 17 / 110th.de (Solar Filter Foil)

An Oregon TV station reports Amazon has cautioned it against using some of the eclipse-viewing devices it purchased from the site.According to an email...

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Hackers find way to turn older Amazon Echo devices into live microphones

Consumers who rushed to buy an Amazon Echo in 2015 or 2016 may be at risk of having their conversations and commands recorded.

According to a report from the Verge, hackers have recently discovered a vulnerability in the device that can turn it into a live microphone. Researcher Mark Barnes says that the attack is limited because it requires physical access to the device. However, he points out that product developers shouldn’t take it for granted that customers won’t expose their devices to uncontrolled environments.

“The Amazon Echo is vulnerable to a physical attack that allows an attacker to gain a root shell on the underlying Linux operating system and install malware without leaving physical evidence of tampering,” he said. “Such malware could grant an attacker persistent remote access to the device, steal customer authentication tokens, and the ability to stream live microphone audio to remote services without altering the functionality of the device.”

A live microphone

In a blog post detailing how the attack works, Barnes explains how hackers who gain access to an Echo can rewrite the device’s firmware to send all captured audio from the microphone to a third party, with consumers being none the wiser.

After the changes have been made, the Echo is able to function normally and gives no indication that it has been tampered with. Luckily, the attack only works on 2015 and 2016 models, since changes to the internal hardware of the 2017 model effectively make the hack impossible.

However, Barnes says that the 2015 and 2016 models will likely always be vulnerable to the exploit at a software level. That’s bad news for the owners of nearly 7 million affected devices that were bought over a two-year span. In a statement, Amazon stressed how important it is for consumers to make sure their devices remain updated.

“Customer trust is very important to us,” the company said in a statement. “To help ensure the latest safeguards are in place, as a general rule, we recommend customers purchase Amazon devices from Amazon or a trusted retailer and that they keep their software up-to-date.”

What to do

Barnes says that consumers can identify if their device is vulnerable by checking the Echo’s original pack for a 2017 copyright and a model number that ends in “02”. Any devices that do not meet these criteria are potentially at risk.

If you own one of these vulnerable Echo devices, Barnes points out that there are steps you can take to ensure that your voice isn’t being recorded without your knowledge.

“The Amazon Echo does include a physical mute button that disables the microphone on the top of the device or can be turned off when sensitive information is being discussed (this is a hardwire mechanism and cannot be altered via software),” he said. 

Consumers who rushed to buy an Amazon Echo in 2015 or 2016 may be at risk of having their conversations and commands recorded.According to a report fro...

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Amazon hires tech experts to provide consultations and in-home installation services

For some time now, consumers who needed a certain kind of service – ranging from automotive needs to computer and electronic assistance -- could visit Amazon and check out listings provided by third parties. Now, the online retailer figures it’s time to start offering services of its own.

According to a Recode report, Amazon will now be hiring and maintaining its own tech expert employees to assist consumers with setting up and installing smart home systems and other electronic gadgets in their homes. These employees will also be available for free 45-minute Alexa smart-home consultations, where consumers can ask questions and receive recommendations based on their needs.

The new offering caters to a growing interest for in-home services and smart home electronic features. Amazon will be charging $99 for installation services on products like the Ecobee4 – an Alexa-enabled smart thermostat – but multi-device setups and installations that take longer than an hour may be more expensive.

Experts point out that the new initiative finally brings it in line with services provided by other retailers. Best Buy’s “Geek Squad” has been around for nearly 15 years and similarly offers free smart-home consultations and paid in-home installation services.

The in-home services are currently available in seven markets in Seattle, Portland, San Francisco, San Diego, Los Angeles, San Jose, and Orange County, Calif. Consumers who want to browse Amazon’s services and schedule an appointment can do so through the company’s website here.

For some time now, consumers who needed a certain kind of service – ranging from automotive needs to computer and electronic assistance -- could visit Amaz...

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Amazon gets set for Prime Day

Amazon's third annual Prime Day is Tuesday, but just like Black Friday, things get started early. Sales available exclusively to Prime Members in 13 countries get started tonight.

Meanwhile, other retailers aren't just standing idly by. Toys R Us has announced all customers -- and its press releases emphasizes "all customers" -- will get 20% off the list price when they order online over a 36-hour period.

The sale, at Toysrus.com and Babiesrus.com, coincidentally, starts at 6pm ET tonight, three hours earlier than Prime Day, on thousands of products.

Walmart is not running any special promotion designed to go head-to-head with Prime Day, but its website is promoting a big sale on electronics, with savings of up to $30 on Google products.

The same is true for Best Buy, which is simply running its normal weekly specials on its website, including $150 off on an LG 55-inch 4K Ultra HD television set.

Preview of Prime Day deals

Meanwhile, Amazon has taken the wraps off some of its featured Prime Day deals. On Amazon products, you can save 50% on an Amazon Echo and get $15 off the smaller Amazon Dot.

Deals on TV sets include the newly released Element 55-inch 4K Ultra HD smart LED TV for $399.99; 25% off select TCL smart TVs, starting at $119.99 for a 28-inch model; $99 for a 32-inch 720p TCL TV; and a 40-inch 1080p TCL TV, for $199.99.

Other offerings include:

  • 40-50% off on Prime Exclusive clothing, handbags, and more

  • 30% off on select clothing, shoes, and more for men, women, kids, and babies

  • One carat diamond stud earrings for 499.99 or ½ carat diamond stud earrings for $239.99

  • 70% off on select Samsonite two-piece spinner sets

  • 40% off on select furniture, mattresses, and rugs

  • 20% off on nursery essentials

  • $100 off on the Bissell multi reach cordless stick vacuum

The deals are only available to consumers who are members of Amazon Prime. The company says last year's Prime Day was its biggest single sales day ever, eclipsing Cyber Monday.

Amazon's third annual Prime Day is Tuesday, but just like Black Friday, things get started early. Sales available exclusively to Prime Members in 13 countr...

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Amazon sets third annual Prime Day for July 11

For a third year, Amazon hopes to have Christmas in July.

The online retailer has unveiled its plans for its third annual Prime Day, a 30-hour shopping period that not only tries to move merchandise, but sign up additional members for its Prime service.

The deals offered during the promotion will only be available to Prime members. The company hopes more people will sign up for Prime in order to get an early start on the holiday shopping season.

This year, the promotion will begin at 9 pm ET Monday July 10 and run for the next 30 hours, with new deals offered every five minutes, much like retailers' Black Friday promotions.

What's new

Besides the extended sales period, Amazon says its third Prime Day will be different in the way sale items are presented. They will be organized by more than 20 of the most-shopped-for themes, from pets to gardening. The company says that will make finding what you're looking for easier.

You can also let Alexa do your shopping for you. By telling Amazon's virtual assistant what you want, you can shop while you're doing other things.

This year, Amazon is pushing deals on TV sets. Among the products that will have special sale prices are the new Element 4K Ultra HD Smart LED TV - Amazon Fire TV Edition.

"Amazon is planning one of its largest total volume TV deals in history with a record level of inventory but once again, the TV deals will likely sell out," the company said in a press release.

Early start

And just like Black Friday, Amazon isn't waiting for Prime Day to get started on Prime Day deals. The company said it plans to roll out special offers for Prime members every day leading up to July 11, with deals like four months of Amazon Music Unlimited for 99 cents.

Other major retailers have yet to announce any promotional plans to counter Amazon's push to grab an early share of holiday shopping. In the past, Walmart has countered with sales of its own. Earlier this year it also rolled out free two-day shipping on more than two million items with no membership fee.

For a third year, Amazon hopes to have Christmas in July.The online retailer has unveiled its plans for its third annual Prime Day, a 30-hour shopping...

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Amazon is buying Whole Foods and grocery shopping may change forever

The grocery store business has been rapidly changing, but today that change just might have gone into overdrive.

Amazon has announced it is acquiring upscale grocery chain Whole Foods in a deal valued at $13.7 billion. The online retailer had been experimenting with brick and mortar retailing in recent years, but Whole Foods' sagging stock price provided the opportunity to take over an existing business, rather than build one from the ground up.

“Millions of people love Whole Foods Market because they offer the best natural and organic foods, and they make it fun to eat healthy,” said Jeff Bezos, Amazon founder and CEO, in announcing the deal. “Whole Foods Market has been satisfying, delighting and nourishing customers for nearly four decades – they’re doing an amazing job and we want that to continue.”

But no one expects Whole Foods to keep doing business the way it has been. Amazon is all about technology, and it's very likely that technology will be applied to the Whole Foods shopping experience.

That's not a prospect that makes the United Food and Commercial Workers (UFCW) International Union happy.

“Amazon’s brutal vision for retail is one where automation replaces good jobs. That is the reality today at Amazon, and it will no doubt become the reality at Whole Foods," said UFCW President Marc Perrone in an email. 

“Sadly, the hard-working men and women who work at Whole Foods now face an uncertain future because the Amazon model for grocery stores ultimately leads to fewer jobs, worse benefits, and more automation," Perrone said.

An earthquake

“This is an earthquake rattling through the grocery sector as well as the retail world," said Mark Hamrick, senior economic analyst for Bankrate.com. "We can only imagine the technological innovation that Amazon will bring to the purchasing experience for the consumer. Now, we can see in hindsight that its recent dithering around the brick-and-mortar experience, as an experiment, was only a rumbling of the seismic event in the offing.”

Among those brick-and-mortar experiments was a cashless payment system. Shoppers simply pick the items they want off the shelves and leave the store. The items are logged electronically and applied to the customer's account, using an app on the customer's smartphone.

Amazon has also been active in developing artificial intelligence, capable of "deep learning." Engineers will likely spend the next few weeks pondering what direction Amazon may go with that.

The immediate reaction from other grocery chains is a little easier to gauge. On Wall Street, grocery stocks plunged on the news of the Whole Foods takeover deal.

The grocery store business has been rapidly changing, but today that change just might have gone into overdrive.Amazon has announced it is acquiring up...

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Amazon's Prime Reload lets members earn rewards by ditching their credit cards

In a new program announced yesterday, Amazon said that Prime members can earn a 2% rewards bonus for money they spend on the company’s site. The catch? They’ll have to stop using their credit cards to make purchases.

Under Prime Reload, customers are encouraged to deposit money into an account using their debit cards instead of just using their credit cards to make purchases, which will cut down on those pesky fees that Amazon has to pay.

To get started, consumers will first have to provide Amazon with their bank account and routing number, a debit card number, and their U.S. driver’s license number. After that, users can transfer money directly into an Amazon account using their debit card and use that money to pay for purchases.

In its FAQ section, Amazon says that it takes bank account and debit card information to fulfill cash reloads faster on users’ Amazon accounts.

After completing these steps, all cash that is transferred to consumers’ Gift Card Balance earns an additional 2% in rewards. The rewards amounts are available as soon as funds are added to the account, which can take as little as five minutes to process.

While setting up the program might take a little leg work and users’ money is somewhat trapped inside Amazon, those who frequently shop with the online retailer could accrue significant savings over time. Consumers can learn more about the program by visiting Amazon’s site here.

In a new program announced yesterday, Amazon said that Prime members can earn a 2% rewards bonus for money they spend on the company’s site. The catch? The...

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Amazon drops its unlimited data storage plan

Consumers will no longer be able to take advantage of unlimited cloud storage plans under Amazon Drive.

Now, instead of paying around $60 per year to store as much data as they want, users will have a choice between two plan tiers: a 100 GB plan for $11.99 per year or a 1 TB plan for $59.99 per year. Additional data storage space can be purchased up to a cap of 30 TB for an additional $59.99 per terabyte.

“Amazon is now providing options for customers to choose the storage plan that is right for them,” the company said in its announcement.

Plan changes

The change will be rolled out starting today, June 8, but customers who have not yet reached the expiration date on their current unlimited service plan won’t be forced to switch until their subscription runs out.

However, when that expiration date does arrive, customers who have the auto-renew subscription enabled and 1 TB or less of data will be renewed into the 1 TB plan for $59.99 per year. Those who don’t have auto-renew enabled, or who have more than 1 TB of data stored, will need to go to their account’s “Manage Storage page” to select one of the new plans.

Users will have a 180-day grace period to delete or bring their total content within the free quota if they choose not to renew into one of the new storage plans. But after that period, the company says that content over that limit will be deleted, starting with the most recent uploads first.

Amazon Prime members will still have access to unlimited photo storage as a part of their membership, and the company is offering 5 GB of additional storage for non-photo content like videos and documents. However, if the amount of non-photo content exceeds 5 GB, then Amazon will delete the most recent content until users are under their data limit.

Consumers shouldn't be too surprised by Amazon’s decision to eliminate unlimited data storage. The service was initially launched back in 2015 in an effort to compete with the likes of other services like Google Drive and Dropbox, but the creation of the two-tier system will undoubtedly be more lucrative in the long-run.

Consumers who want to learn more about the change and their options can do so by visiting Amazon’s FAQ section here. 

Consumers will no longer be able to take advantage of unlimited cloud storage plans under Amazon Drive.Now, instead of paying around $60 per year to st...

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Amazon offers 45% discount on Prime service for consumers on welfare or food stamps

The online rivalry between Amazon and Walmart is continuing to heat up.

In an announcement made Tuesday, Amazon said that it will be offering a 45% discount on its Prime subscription service to shoppers who receive government aid from welfare or food stamp programs, a move that experts say takes aim at Walmart’s key customer base.

“We know when people try Prime they love it, because they save time and money with low prices on millions of items, unlimited access to premium videos and music, and fast, convenient delivery,” said Greg Greeley, vice president of Amazon Prime. “We designed this membership option for customers receiving government assistance to make our everyday selection and savings more accessible, including the many conveniences and entertainment benefits of Prime.”

How to qualify

To qualify for the discount, consumers will have to provide a valid Electronics Benefits Transfer (EBT) card, which is used by state welfare departments to issue benefits. Customers will be able to qualify for the subscription every 12 months up to 4 times, but the subscription cannot be bought with an EBT card. Members are free to cancel the service at any time and can sign up for a free 30-day trial here.

After qualifying with their EBT card, new members will be able to take advantage of unlimited free shipping on qualifying Amazon purchases, as well as numerous Amazon Prime services, including Prime Video, Prime Music, Prime Reading, and Prime Photos.

Other benefits of the subscription include exclusive Audible channels, a free pre-release Kindle book every month, a Twitch prime subscription, free same-day delivery options, and free two-hour delivery options under Prime Now.

Catering to lower-income customers

The cost of the service, which is typically $10.99 per month or $99 per year, has been reduced under the program to $5.99 per month. It’s Amazon’s latest move in an effort to cater to lower-income customers, many of which might otherwise prefer Walmart.

Previously, the company created its $10.99 per month Prime offer – an alternative to paying $99 per year -- and said that it would start accepting food stamps for its grocery items, according to a report from The Verge. The company also recently lowered its threshold requirements for free shipping to cater to a wider base of online shoppers.

The online rivalry between Amazon and Walmart is continuing to heat up. In an announcement made Tuesday, Amazon said that it will be offering a 45% disc...

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Amazon lowers its requirements for free shipping

One of the major draws for frequent Amazon shoppers is the ability to get free shipping, but that’s been a bit of a moveable target over the past few years. In October of 2013, the company increased the minimum order size to apply for free shipping from $25 to $35. That was followed by another increase in May, 2016 when it jumped again from $35 to $49.

However, since then, Amazon has begun moving the minimum requirement back down. In February, the company reversed its previous markup back to $35 from $49, and now BestBlackFriday.com reports that the requirement is once again lowering to $25.

While Amazon hasn’t yet gone public with the change, the company’s official shipping page already reflects the new $25 minimum and informs consumers of how to become eligible. You can view a screenshot of that policy below.

Increased competition

So, what prompted Amazon to make this policy change? The answer may be increased pressure brought on by its competitors.

Consumers may remember last month when we reported on Walmart’s new online ordering incentive program. To recap, the company said that it would be offering discounts on items at the end of June if consumers ordered them online and picked them up at a store location. The idea was to cut the hassle of consumers walking the aisles to find their items.

The move was a follow-up on another made in January when Walmart announced that consumers could take advantage of two-day shipping on over two million items without having to sign up for a membership.

But, with its latest change, Amazon seems to be offering a better deal. Walmart customers currently have to place an order that totals $35 to apply for free shipping, now $10 more expensive than Amazon’s offer.

Photo via YouTubeOne of the major draws for frequent Amazon shoppers is the ability to get free shipping, but that’s been a bit of a moveable target...

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Amazon proposes brands bypass brick-and-mortar retailers and bring their products online

In a move that would secure its place in the $800 billion food and packaged goods market, Amazon is trying to convince some of the world’s biggest brands to start shipping their products directly to online shoppers and bypass notable chain stores like Wal-Mart, Target, and Costco.

The company has sent invitations to the executives of prominent packaged goods makers, asking them to come to its headquarters in Seattle in May to hear its proposal, according to a Bloomberg report.

“Times are changing. . . Amazon strongly believes that supply chains designed to serve the direct-to-consumer business have the power to bring improved customer experiences and global efficiency. To achieve this requires a major shift in thinking,” the invitations read.

Delivering straight to doorsteps

If successful, Amazon would topple the current structure that packaged goods makers have with brick-and-mortar retailers and completely change the way that many products are designed, made, packaged, and shipped.

Manufacturers would no longer have to worry about making sure the product stands out on a grocery aisle shelf, since consumers would no longer have to stroll those aisles. The Bloomberg report points out that many items could be packaged according to new shipping needs; laundry detergent could come in sturdier, leak-proof containers and food items could come in durable and simpler packaging. Supply could also be controlled by plants that produce items based on individual needs instead of just filling trucks with inventory.  

Experts have pointed out that online grocery sales have mostly floundered in recent years, but such a drastic move could represent a big change in the way that manufacturers sell their products and consumers shop for their essentials.

“Most of these people haven’t been interested in e-commerce because e-commerce has been such a small piece of their overall sales,” says Melissa Burdick, vice president of e-commerce at The Mars Agency marketing firm. “But we’ve reached a tipping point. We’re at a time when companies are ready to start figuring this stuff out.”

Fear of missing out

So, how likely is it that packaged goods companies will be onboard with the idea? While it might be understandable to think that companies might want to retain the status quo, many might be loath to dismiss Amazon and then miss out on any future success.

"There was a big perceived penalty for missing the boat, fear of missing out on growth," says Jim Hertel, senior vice president at the marketing firm Inmar Inc. "Fear, more than anything else, may compel these companies to pay attention," adds analyst Ken Cassar.

Of course, brick-and-mortar retailers aren’t likely to go down without a fight. Many chains have already elected to provide online shopping options to blunt the impact of online shopping sites like Amazon, and it’s easy to point out that the proposal hasn’t yet addressed who will ship all of items (though Amazon does have the means of fulfilling those services.)

Regardless of how the plan shakes out, it’s at least worth noting that the idea of innovation in the industry isn’t dormant. What that means for shoppers remains to be seen. 

In a move that would secure its place in the $800 billion food and packaged goods market, Amazon is trying to convince some of the world’s biggest brands t...

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Amazon announces plans for a $1.5 billion cargo airline hub

There were a few raised eyebrows earlier this month when Amazon announced that it would be creating 100,000 U.S.-based jobs by mid-2018. The widely popular online retailer had plans to open additional warehouses in Texas, Florida, California, and New Jersey – but another initiative may bring thousands of jobs to Kentucky.

The company announced today that it will be building a cargo airline hub in the northern part of the state at Cincinnati/Northern Kentucky International Airport. Estimates show that as many as 2,700 people may be employed at the location eventually, but officials say only 600 full-time positions will be initially available. The created jobs are expected to include positions in personnel, piloting, ground support, management, and maintenance.

“As we considered places for the long-term home for our air hub operations, Hebron quickly rose to the top of the list with a large, skilled workforce, centralized location with great connectivity to our nearby fulfillment locations and an excellent quality of living for employees. We feel strongly that with these qualities as a place to do business, our investments will support Amazon and customers well into the future,” said Dave Clark, Amazon’s senior vice president of worldwide operations.

Greater delivery speeds

It’s no secret that Amazon has been trying to create its own air transportation network. After revealing its first branded cargo plane last August, Clark commented that doing so would “[expand] our capacity to ensure great delivery speeds for our Prime members for years to come.”

The Hebron hub received approval to lease 900 acres of land, and it would eventually house 40 Amazon Prime planes that would transport packages between warehouses. The Cincinnati Business Courier estimated that the project would cost approximately $1.49 billion, with Amazon standing to receive as many as $40 million in tax incentives from local government.

The move may prove to be beneficial to consumers across the U.S., who may experience faster delivery times after the hub is up and running. Amazon should also be able to cut some of its costs associated with working with third parties, although the company says its cargo planes are only meant to supplement cargo carriers.

Analyst Colin Sebastian estimated that the company will see a $400 billion-plus market opportunity for delivery, freight forwarding, and contract logistics. However, it has not yet announced a start date for the hub.

There were a few raised eyebrows earlier this month when Amazon announced that it would be creating 100,000 U.S.-based jobs by mid-2018. The widely popular...

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Amazon vows to create 100,000 U.S.-based jobs by mid-2018

One of the primary campaign points for President-elect Donald Trump was creating jobs and keeping businesses in the U.S. Many companies caught the new Commander in Chief’s ire while he was on the campaign trail, but a scuffle between Trump and Amazon CEO Jeff Bezos was notable.

The president-elect accused Bezos in a May interview of buying the Washington Post in order to influence the political landscape. Later on, Bezos fired shots at the businessman, saying that Trump’s behavior “erodes democracy around the edges.”

Nevertheless, it seems that Amazon will be doing just what Trump wants in the coming years by creating more U.S.-based jobs. The retailer announced on Thursday that it has a plan to create over 100,000 full-time jobs in the U.S. by mid-2018, according to the Wall Street Journal.

Expanding and creating jobs

Amazon says that many of the new jobs will be located in Texas, Florida, California, New Jersey, and other areas where it is creating additional warehouses. During the third quarter of 2016, Amazon built another two dozen warehouses, bringing the total global number up to 150.

Additionally, the company brought on around 120,000 seasonal workers during the holidays in the U.S., many of which are staying on to fill expanded positions, the company said. Other than warehouse staff, Amazon says it will also be filling positions in engineer and software development.

“Innovation is one of our guiding principles at Amazon, and it’s created hundreds of thousands of American jobs,” said Bezos.

Change of tune

In a bit of reversal, Bezos has also shown some support for Trump and his plan for creating jobs after meeting with him in December. During the meeting, which featured a number of Silicon Valley executives, Trump promised to work with tech companies to create fair-trade deals and help foster innovation.

“[Trump’s plan] would create a huge number of jobs across the whole country, in all sectors, not just tech—agriculture, infrastructure, manufacturing—everywhere,” said Bezos in a statement.

One of the primary campaign points for President-elect Donald Trump was creating jobs and keeping businesses in the U.S. Many companies caught the new Comm...

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Amazon Go lets you shop without checking out

If you walk into a typical convenience store, pick up something you want, then just walk out the door, chances are you'll be arrested for shoplifting.

But that's exactly how you'll shop at Amazon's new convenience store, known as Amazon Go. You grab the items you want and just leave, bypassing the cash register.

Has Amazon suddenly lost its mind or gotten generous? Not at all. To enter the store you must open the Amazon Go app and swipe a turnstile. Artificial intelligence then charges your credit card every time you pick up an item. If you change your mind and put it back on he shelf, the software removes it from your account.

Amazon provided the video below to explain exactly how the concept works.

Same technology as self-driving cars

Amazon says the technology that makes the checkout-free store possible is very similar to that used in self-driving cars. It combines computer vision, sensor fusion, and deep learning.

“Our Just Walk Out technology automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart,” Amazon said in a statement. “When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt.”

The first Amazon Go store is located at 2131 7th Avenue in Seattle and will open to the public in 2017. It's apparently the first of more to come, though the company has not revealed much in the way of details. Back in October, The Wall Street Journal quoted “knowledgeable sources” who said Amazon planned to get into the brick-and-mortar grocery business with a chain of convenience stores.

At the first store, at least, shoppers will be able to pick up ready-to-eat meals and snacks, as well as other staples.

If you walk into a typical convenience store, pick up something you want, then just walk out the door, chances are you'll be arrested for shoplifting.B...

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Amazon launching new music service

There is no question Amazon has been a disruptive force in the economy, finding ways to sell more things to consumers, often using technology to do it as efficiently as possible.

The online behemoth is now going about disrupting music, announcing a new service, Amazon Music Unlimited. It's a direct shot across Apple's bow, which itself disrupted the music industry more than a decade ago.

The company says Amazon Music Unlimited will provide users with tens of millions of songs and thousands of curated playlists and personalized stations, played on Echo, the Amazon speaker, controlled by voice commands through Amazon Alexa.

Subscriptions start at $7.99 a month or $79 a year for Prime members and $9.99 a month for non-members. The company is offering an exclusive “for Echo” subscription plan for $3.99 a month, with full access to Amazon Music Unlimited on a single Echo, Echo Dot, or Amazon Tap.

Takes requests

“And if you want a sense of the future of voice-controlled music, go ahead and ask Alexa for a free Music Unlimited trial, and play around on your Echo,” said Amazon CEO Jeff Bezos. “If you don’t know the name of a song but know a few lyrics, if you want to hear songs from a specific decade, or even if you’re looking for music to match your mood, just ask.”

That last part – the intuitive voice command response – may be the most truly groundbreaking aspect of the service. If you want to hear a particular song, a particular artist, or a particular genre, you just ask. Those of us who can only identify a song by a few words of the lyrics only have to repeat those words and the system will find the song, Amazon says.

Convenience stores too

If shaking up the music industry weren't enough for this week, The Wall Street Journal quotes knowledgeable sources as saying Amazon plans to open a number of brick and mortar convenience stores, with the first slated for Seattle.

The stores will reportedly carry only perishable items – things like milk and meat – but while in the store you can use your phone or a kiosk to order non-perishable items that will be delivered to your door the same day.

According to the report, Amazon will even introduce a feature allowing shoppers to order the items from their smartphones ahead of time, and have the purchases ready for pick-up when they arrive. A license plate reader at the store, according to the sources, will cut the wait times.

The Journal says Amazon hasn't commented on the report, but very few doubt it sounds like something a disruptive enterprise would do.

There is no question Amazon has been a disruptive force in the economy, finding ways to sell more things to consumers, often using technology to do it as e...

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Shoppers increasingly turning first to Amazon, study finds

For awhile there, retailers were worried about "showrooming." They feared that consumers would come to their stores to examine merchandise and then buy it online instead of simply picking it up at the store.

Showrooming is certainly commonplace these days, but it's often because so few stores are actually able to sell the items consumers are looking for. There may be a single item on display but it's increasingly difficult to be able to make an actual purchase.

I was reminded of this the other day when I stopped into the neighborhood Lowe's to pick up a battery-powered hedge trimmer. The vast garden department had a shelf full of trimmers, ranging from simple plug-in models to the large gas-powered variety favored by professionals.

I found one that looked suitable, hefted it around a bit, and decided it would be fine. But in the section where the boxed units were stored, the model I wanted was nowhere to be found. Looking closely, I discovered there were no battery-powered units at all, only a few plug-in types and only two gas-powered models.

"We don't have it"

"If it's not there, we don't have it," a friendly Lowe's employee shrugged. I bought $10 worth of mulch, went home and ordered $200 worth of hedge trimmer, battery, and charger from Amazon.

It was just a few weeks earlier in another Lowe's that I went in search of an outdoor lighting transformer to replace one that had mysteriously died. Again, a yawning vacuum greeted me -- no transformers in stock.

"It's because of Home Depot," a clerk sniffed. "They don't have any in stock so they send their customers over here and buy up all of ours. You might as well just order it from Amazon."

Best Buy is also becoming a de facto Amazon showroom. When my laptop went toes-up on a recent trip, I dashed over to the nearest Best Buy to pick up a Chromebook to tide me over. I was in luck -- the store had the new HP model I had been admiring.

"This is great, I'll take one of these," I told the salesman, who looked skeptically at me.

"Sir, I can't sell you that one. It's the only one we have. We might get some more next Thursday, maybe," he said. "If you really need it in a hurry, you could just order it from Amazon."

Even furniture is becoming an online-only item. I found an entertainment cabinet, again at Best Buy, while helping a friend move only to be told it was the only one in stock.

"I could special-order it for you but the expedited shipping would cost more than it's worth," the salesman said. "You could just order it from Amazon and save a lot of money." (Target, which actually stocks merchandise in some of its stores, turned out to have a nearly identical item).

Online gas?

I expect someday to pull into a gas station and be advised to just order a tank online. We all understand that inventory is expensive and consumer buying habits difficult to predict, but at some point consumers may give up even trying to shop in stores if the out-of-stock trend continues.

The situation is much the same in the online world -- Amazon, like a giant piranha -- is devouring everything in sight. A new study finds Amazon is even nudging out search engines as the go-to spot for consumers.

The BloomReach research, conducted by Survata, found that 55 percent of consumers start their product searches on Amazon -- up from 44 percent just a year ago. That compares to 28 percent who first look for products using search engines and 16 percent who start their digital shopping excursions on a specific retailer’s website.

The survey of 2,000 consumers and 400 marketing and sales representatives found an interesting fear lurking beneath consumers' Amazon infatuation -- nearly one in five said they were concerned about Amazon's growing dominance of the retail field.

That fear is more explicit among retail professionals. Forty percent said they fear losing their job because of a competitor's dominance. Those whose main competitor is Amazon were twice as worried -- 80 percent fear losing their jobs because of Amazon.

The fast-approaching holiday shopping season is not likely to improve matters. UPS and FedEx are staffing up for what's expected to be the biggest online buying spree ever. Everybody else? Perhaps the news that Mall of America won't bother to open on Thanksgiving Day this year pretty much says it all. 

Instead of leaping up from the table and dashing over to the mall, we can all just leap up from the table and grab our laptops.

For awhile there, retailers were worried about "showrooming." They feared that consumers would come to their stores to examine merchandise and then buy it...

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Amazon unveils its first branded cargo plane

Amazon's plans for drone delivery have gotten a lot of attention, but the big draw in Seattle today is Amazon One -- a Boeing 767-300 cargo plane that is the first of a planned fleet of 40.

Amazon currently has 11 dedicated airplanes moving merchandise around the world, but Amazon One is the first one to be painted in the company's own livery. The giant airplane is on display today at Seafair, Seattle's annual air show. 

“Creating an air transportation network is expanding our capacity to ensure great delivery speeds for our Prime members for years to come,” said Dave Clark, Amazon’s senior vice president of worldwide operations. “I cannot imagine a better way to celebrate the inaugural flight than in our hometown at Seafair alongside Amazon employees and Seattle residents.”

Amazon's distribution operation includes 125 fulfillment centers and more than 20 sorting centers where the compny uses algorithms, robotics, machine learning, and other wizardry to increase delivery speeds, the company said.

Amazon One is one of 40 airplanes that Amazon has agreed to lease through air cargo partners Atlas Air and ATSG. In an ode to its Prime members, Amazon’s first airplane in its dedicated fleet features a tail number made up of a Prime number.

Amazon's plans for drone delivery have gotten a lot of attention, but the big draw in Seattle today is Amazon One -- a Boeing 767-300 cargo plane that is t...

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Amazon reports record orders on Prime Day

Amazon.com says Tuesday's second annual Prime Day was bigger than last year and set a record for orders worldwide.

The online retailer says global orders were 60% higher than last year while U.S. orders rose 50%. Amazon says it also set a record for orders for Amazon devices, including Fire TV, Fire tablets, Kindle e-readers and Alexa-enabled devices. The company did not release any sales or revenue figures.

Amazon launched the promotion for the first time in 2015, picking a day in July to serve as sort of a precursor to Black Friday. The purpose is to capture consumer holiday shopping dollars before they are spent anywhere else.

It also serves to promote Amazon Prime, since shoppers had to be members to take advantage of the deals.

Devices big sellers

The company said it sold over two and a half times more Amazon Fire TV devices Tuesday than it did on last year's Prime Day. It said the Fire TV Stick was the best-selling Amazon device.

It said Prime customers bought more than two million toys and more than a million pairs of shoes. It took orders for 90,000 TV sets and hundreds of thousands of e-readers.

In the U.S., it was also the biggest single day for sales of Amazon Echo, the retailer's voice-controlled audio system.

How good were the deals?

The holiday shopping site BestBlackFriday.com live blogged Prime Day as it unfolded, comparing the deals to the savings consumers can get on Black Friday itself. Here is some of what it found:

By selling the Kitchen Aid 6-quarter mixer for $248.99, it beat Black Friday by $151. By selling the Kindle Paperwhite for $89.99, it beat Black Friday by $10.

It sold the XBox – One 1TB Console with The Division Bundle, a $50 Amazon Gift Card, Rainbow Six Siege, the Xbox One Special Edition Dusk Shadow Wireless Controller, and Forza Horizon 2 for $299, beating Black Friday by $50.

But there were a few items where Prime Day prices were not lower. The TCL 32D2700 32-Inch 720p LED TV went for $99.99 on Prime Day, $25 more than Black Friday. It sold the Instant Pot IP-DUO60 7-in-1 Multi-Functional Pressure Cooker, 6Qt/1000W for $69.99, $20 more than JC Penney's Black Friday last year.

Amazon.com says Tuesday's second annual Prime Day was bigger than last year and set a record for orders worldwide.The online retailer says global order...

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Amazon promises more TV deals on Prime Day

Amazon.com is releasing a few details about its second annual Prime Day, a July 12 shopping event that is designed to get consumers doing their Christmas shopping in the middle of the summer.

The company says the special shopping day will feature over 100,000 items, with new deals announced every five minutes throughout the day. As was the case last year, consumers must be Prime members in order to take advantage of the bargains.

“Prime Day is a unique opportunity to discover new items and great deals, on top of our already low prices,” said Greg Greeley, Vice President of Amazon Prime. "Following last year’s record sales, we have dramatically increased the inventory behind many deals.”

Amazon racked up record sales on last year's Prime Day, but Phil Dengler, principal at Jones-Dengler Marketing and operator of the website BestBlackFriday.com, says the retailer has plenty of room for improvement.

Irrelevant items

“Shoppers were largely disappointed with Prime Day last year because of the sheer number of irrelevant items — beard growers, toilet paper, lighter sleeves and other items that no one really wanted,” Dengler told ConsumerAffairs. “While there were some great deals, ones that were comparable or even better than Black Friday, they sold out within a matter of minutes.”

Amazon has already promised the deal inventory of TV sets in the promotion will be nearly twice the number available on Black Friday and Cyber Monday combined. Dengler says that means consumers should be able to snag some pretty good deals, if last year's prices are any indication. In fact, he says consumers with TVs on their holiday list might do well to shop in July, rather than November.

“Last year, they sold a 32" HDTV for $75 and a 40" HDTV for $115,” Dengler said. “Both of those prices were better than the top Black Friday prices at the time.”

But he says its unlikely TV deals will be available throughout the day, so consumers will have to pay close attention.

Competitors will probably react

Dengler says Prime Day looks promising so far, and will even get consumers better deals from Amazon's competitors. He notes that Walmart has announce a 30-day free trial of its free two-day shipping service. He expects Walmart will also roll out some serious deals of its own on July 12 as well.

But what if you aren't a Prime member? Dengler says it probably pays to take advantage of Amazon's 30-day free trial.

“If someone signs up for a Prime trial and finds that the service is not what they are looking for, they can simply cancel after 30 days and still be able to take part in Prime Day,” he said.

The bottom line, Dengler says, is Amazon's Prime Day should serve as a profitable way for consumers to get a head start on holiday shopping.

Amazon.com is releasing a few details about its second annual Prime Day, a July 12 shopping event that is designed to get consumers doing their Christmas s...

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Finding the best price on Amazon

Brick and mortar retailers continue to lose business to Amazon.com, which works to make the buying process easy and seamless. You search for a product, it pops up in the buy box, and you add it to your cart.

But if it is too easy, you may not be getting the best price. At least, that's the conclusion of marketing researchers at Northeastern University.

Keep in mind that not everything you buy comes directly from Amazon. The company works with many third-party sellers to provide products, especially for specialty items.

Algorithmic pricing

When you search for a product, what pops up first might not carry the lowest price. The study, led by Northeastern's Christo Wilson, discovered that Amazon is much more likely to feature sellers in the buy box who adjust prices using an automated system called algorithmic pricing. And a consumer should not assume this seller has the lowest price because Wilson says, more often than not, it doesn't.

"For example, we found that 60% of sellers using algorithmic pricing have prices that are higher than the lowest price for a given product,” Wilson said.

He admits the price will not be much higher. In fact, 70% of the time the price in the buy box was only a dollar higher. The rest of the time, though, other sellers had the same product $20 to $60 cheaper.

To find the lowest price, Wilson says you have to take the extra step of clicking through the “other sellers on Amazon” button under the “add to cart” button.

Anyone can use algorithmic pricing

More companies are using algorithmic pricing than you might think, and they don't have to be all that large and sophisticated. For a relatively small fee, any independent seller can obtain the services of a firm that will adjust its prices in real time.

The Northeastern team found these third party sellers have access to a number of different pricing strategies that include finding the lowest price offered by competitors and going above it by a set dollar amount or percentage.

"Amazon has a relatively low number of algo sellers--from 2% to 10%," Wilson said. "But they cover almost a third of the best-selling products offered by outside merchants, so the impact is large."

Amazon has its own system for selecting companies whose products get featured in the buy box, but Wilson says consumers can't assume the product has the lowest price. The chief take away from the study, he says, is that consumers need to take the time to look through the other seller options and consider them carefully.

Brick and mortar retailers continue to lose business to Amazon.com, which works to make the buying process easy and seamless. You search for a product, it...

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Amazon launching its own perishable brands, reports say

It would almost be easier to write a news story about what Amazon is not doing rather than trying to keep up with everything it is doing. In the latest development, the Wall Street Journal says Amazon will soon roll out its own private-label perishable foods under a variety of brands.

The new house brands include Happy Belly, Wickedly Prime and Mama Bear, according to the Journal. They include everything from nuts to coffee to baby food to vitamins.  

Private-label brands are nothing new, of course, but they are increasingly popular at supermarkets and specialty outlets. Trader Joe's, in particular, sells almost exclusively its own brands and has succeeded in positioning them as superior, or at least more economical, to competing national brands.

Houseful of house brands

Amazon, of course, already has a houseful of house brands, including Pinzon linens and Elements baby wipes. Its AmazonBasics line includes hundreds of gadgets and convenience items, including audio cables, computer mouse units, and even dumbbells. It recently introduced new fashion lines including Lark & Ro and North Eleven.

Retailers like store brands because they're more profitable. Consumers once regarded what were once called "generic" items as lower quality but now mostly accept the notion that they are backed by the retailer, whose brand is often better etched into customers' consciousness than national brands once were.

Amazon is itself one of the most powerful brands on earth today, ranking at number twelve on Forbes' listings of the world's most valuable brands. The Kindle line of e-readers and tablets is also a well-established brand these days.

Maybe someday Amazon will launch its own brand of car. It could call it the Kardle. 

It would almost be easier to write a news story about what Amazon is not doing rather than trying to keep up with everything it is doing. In the latest dev...

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Court finds Amazon liable for unauthorized in-app charges

When a child uses an app to charge things to Amazon without permission, the liability is Amazon's, not the parents'.

That's the conclusion of a U.S. District Court judge who sided with the Federal Trade Commission (FTC) in its complaint against the online retail giant.

Amazon operates an Appstore in which customers can view and download apps to use on Android mobile devices or Kindle Fire tablets. These apps can take many forms. Some include functions that allow users to play games, watch movies, or read books. Some are free while some charge per download.

Source of confusion

The FTC got involved because it said the evidence showed consumers had difficulty understanding which apps involved charges and which were completely free. Confusion arose in particular, the FTC claimed, when consumers downloaded free apps and then made purchases while using them – charges known as “in-app purchases.”

For example, the court found a child using a “free” app might be prompted to use money – which might appear imaginary and part of the game – to buy things. In reality, the court found, they were spending real money.

The judge in the case also found that Amazon received complaints from parents about these in-app purchases, claiming they were unauthorized. The court ultimately found Amazon' disclosures about free apps potentially carrying charges were not sufficient.

Full refunds?

“We are pleased the federal judge found Amazon liable for unfairly billing consumers for unauthorized in-app purchases by children,” FTC Chairwoman Edith Ramirez, said in a statement. “We look forward to making a case for full refunds to consumers as a result of Amazon’s actions.”

What remains to be determined is exactly how much in the way of refunds Amazon will be required to provide.

Several years ago, Apple found itself in a similar situation over precisely the same practice. In 2013 it agreed to settle a class action lawsuit over unauthorized in-app purchases, paying out a total of $100 million.

The settlement required Amazon to compensate parents whose children charged $30 or less, but all the parents didn't actually receive cash. Instead of getting their money back, parents with an iTunes account received $5 in iTunes store credit. Parents who did not have an iTunes account got $5.

Provisions were made to parents whose children ran up more than $30 in charges, but the parents were required to produce documentation of the charges.

When a child uses an app to charge things to Amazon without permission, the liability is Amazon's, not the parents'.That's the conclusion of a U.S. Dis...

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Amazon offering its Prime Video as a standalone service in a challenge to Netflix

Amazon is rolling out its popular Prime Video as a standalone service, selling it for $8.99 a month. That will soon be one dollar less than Netflix, which is raising its monthly subscription rate to $9.99 next month.

Prime Video has previously been available for free to the millions of consumers who are members of its $99-per-year Prime shopping service, which includes free shipping on many items, free e-book rentals, and other perks.

And speaking of Prime, Amazon says it will offer it on a monthly basis as well, for $10.99. The obvious hope is that for a few dollars more, most consumers will choose to buy the whole package rather than just the video.

Netflix and Amazon have been prime contenders in the video-streaming business for years and lately have been putting their efforts into producing top-flight original dramas, series, and comedies, like Netflix hits "House of Cards" and "Orange is the New Black" and Amazon's "Transparent" and "Mozart in the Jungle."

Both Netflix and Amazon's streaming services are distributed by Amazon's cloud data service, Amazon Web Services (AWS).

None of this is really surprising. As the Wall Street Journal noted in today's editions, Netflix CEO Reed Hastings predicted back in 2012 that Amazon would offer its Prime Video as a standalone service.

Making the Prime shopping service available on a monthly basis also raises the stakes for all online retailers, since consumers who previously couldn't bring themselves to pay $99 to shop online may find it a bit easier to cough up $10.99 for a month or two around the Christmas shopping season.

Amazon is rolling out its popular Prime Video as a standalone service, selling it for $8.99 a month. That will soon be one dollar less than Netflix, which ...

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Amazon introduces eighth-generation Kindle, the Oasis

Amazon's Kindle is one of those little devices that started a revolution. It made more books accessible to more people than ever but also included quite a bit of collateral damage, to wit, the virtual sacking and burning of the nation's bookstores. 

The hardest thing about revolutions, of course, isn't starting them, it's keeping them going. Amazon has worked hard to keep the Kindle current, tweaking the display, controls, and battery life with each new edition.

The latest edition, the Kindle Oasis, made its debut today and features, among other things, a cover that includes a charger-battery combination that helps extend battery life to months instead of weeks -- assuming you don't read much.

We're told you can also hold the Kindle in one hand. That sounds simple, but those of us who are more or less permanently attached to the previous Kindle, the Voyage, will tell you that it can be hard to hold one-handed without inadvertently hitting page-turn controls located along both sides of the screen.

The Oasis, by contrast, is thicker on one side than the other, creating a sort of natural handle. It works for both right-handed people and southpaws. Just flip it over and the right side becomes the left, and so on.

One thing about the Kindles -- they only do one thing: deliver and display books. You can't call a friend, play a game, or pay your bills. But in their defense, each generation of the Kindle has gotten just a bit slicker than its predecessor and thus displays books very well indeed. 

They've gotten pricier too. The Oasis, when it ships later this month, will set you back $290 while the original Kindle was somewhere around $80. 

One consolation: the Oasis includes a leather cover, which was an option for earlier editions. 

A modest suggestion

For awhile there, it looks like Amazon was more or less giving away the Kindle to help it sell more books, which were once priced beginning at 99 cents. Now the books are more expensive and so are the Kindles, but those who are hopelessly addicted to reading or allergic to streaming videos continue to cling to them.

Oh, about those leather covers: they all come in dark shades, like brown, black, and merlot. Those of us who carry our Kindles around all day are constantly losing them because the dark-colored covers blend into most backgrounds. 

Maybe we could get a canary yellow or flaming red next time? Or a "find my Kindle" app?

--

Shocking disclosure: We order our Kindles and pay full price for them, just like everyone else. No promotional considerations accepted. 

Amazon's Kindle is one of those little devices that started a revolution. It made more books accessible to more people than ever but ...

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Amazon expands same-day delivery to 11 markets

Amazon has added 11 more metro areas where members of Prime can get free same day delivery, as long as the order is for more than $35. The same day delivery will be available seven days a week in:

  • Charlotte
  • Cincinnati
  • Fresno
  • Louisville
  • Milwaukee
  • Nashville
  • Raleigh
  • Richmond
  • Sacramento
  • Stockton
  • Tucson

Amazon says it has also added same day delivery areas in parts of Central New Jersey, Dallas-Fort Worth, Los Angeles, and San Diego. According to the online retailer, Prime same day delivery now exists in 27 metro areas in the U.S.

“Prime was developed to make shopping on Amazon fast and convenient, and millions of members have used Prime free same-day delivery to make their lives even easier,” Greg Greeley, Vice President of Prime, said in a statement.

He said the company plans to keep enhancing Amazon's membership service as operational capabilities grow.

Amazon Prime is an annual membership program costing $99 a year. Among its benefits is unlimited free two-day shipping across all categories.

Amazon has added 11 more metro areas where members of Prime can get free same day delivery, as long as the order is for more than $35. The same day deliver...

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Update older Kindles or lose Internet connectivity

If you own a kindle purchased before 2013, Amazon says you'll need to install a critical software update before Tuesday, March 22, or lose access to the Internet.

Without Internet access, of course, you would be limited to reading the books and magazines currently on your e-reader – you would not be able to download more. The update is required on devices sold in 2012 or before.

Updating before March 22 is fairly simple. If your Kindle e-reader does not have the latest software version, connect your device to Wi-Fi to receive the software update.

How to update

Once connected to the  Internet:

  1. From the home screen, select Menu and then choose Sync and Check for Items.
  2. Plug the device in and leave it plugged in, connected to the Internet, overnight.

Amazon says the new software will download automatically and self-install. The device may restart multiple times during the process.

If you don't update the software by the deadline, you can still install it – but it will have to be done manually, since you will no longer have Internet access. You will be able to download the software update to a PC, then connect the Kindle via USB port, and transfer it that way.

Once you have successfully installed the update, you'll receive a message on your screen to that effect.

Affected devices

The devices requiring an update are:

  • Kindle 1st Generation (2007)
  • Kindle 2nd Generation (2009)
  • Kindle DX 2nd Generation (2009)
  • Kindle Keyboard 3rd Generation (2010)
  • Kindle 4th Generation (2011)
  • Kindle 5th Generation (2012)
  • Kindle Touch 4th Generation (2011)
  • Kindle Paperwhite 5th Generation (2012)

Still confused? Amazon has step-by-step directions here.

If you own a kindle purchased before 2013, Amazon says you'll need to install a critical software update before Tuesday, March 22, or lose access to the In...

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Amazon inks deal to lease 20 aircraft to deliver packages

Way back in December of 2013, Amazon unveiled its concept for Amazon Prime Air – a drone delivery service that would be able to deliver packages to customers in 30 minutes or less. While the service has yet to take off, so to say, Amazon is not sitting back and waiting to take to the skies.

Reuters reports that Amazon has struck a deal to lease 20 Boeing 767 aircraft from Air Transport Services Group Inc (ATSG). With the move, Amazon will be able to take more control over its shipping and business operations while allowing them to deliver packages at an even faster rate. The lease agreement will last anywhere from five to seven years, according to ATSG.

Included in the deal is an option for Amazon to buy up to 19.9% of ATSG’s stock over five years. Word of the deal has moved quickly and investors have begun to respond. ATSG shares jumped 21% in premarket trading on Wednesday. 

Way back in December of 2013, Amazon unveiled its concept for Amazon Prime Air – a drone delivery service that would be able to deliver packages to custome...

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Amazon jumps into home shopping TV

Amazon.com's foray into video streaming will take another turn tonight when the online giant premiers its first live show. The program is not just entertainment, but is designed to sell product.

Unlike other streaming offerings that are provided on-demand, Style Code Live will stream live weeknights at 9 ET/6PT. It will cover fashion and beauty, featuring interviews with style experts.

It will also show products that viewers can purchase and make it easy to buy them at Amazon.com. Unlike Amazon's other video offerings, Style Code Live will be free to all viewers. You can access it here.

Three hosts

The program will feature three hosts – Lyndsey Rodrigues, Rachel Smith, and Frankie Grande. Rodrigues has hosted shows including MTV’s Total Request Live and has interviewed a range of film and music stars. Smith is a correspondent at ABC News for Good Morning America and Nightline. Grande is a television personality and theatre actor who has appeared on CBS’s Big Brother 16.

Amazon says the show will have interactive features such as live chat, allowing audience members to join the conversation or pose questions. It will also prominently display products available through Amazon.

A “Style Carousel” directly under the Style Code Live player constantly updates to highlight products available on Amazon as they are featured in the show.

Natural evolution

The program is perhaps the natural evolution for a company that is firmly embedded in both the media and retail worlds.

“Our customers love fashion, and have wanted a place to keep up with new trends and get expert tips. We created Style Code Live for them, and we are just getting started with this show,” executive producer Munira Rahemtulla, said in a statement. “The team can't wait for tonight’s premiere.”

Amazon hopes to compete with HSN, QVC, and ShopNBC, three of the major shop at home television networks. According to Racked.com, HSN sold $2.5 billion in merchandise in 2014.

Amazon.com's foray into video streaming will take another turn tonight when the online giant premiers its first live show. The program is not just entertai...

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Amazon set to open second bookstore in San Diego

After opening its first bookstore in Seattle this past November, Amazon is staging to open another literary location in San Diego this summer. Original rumors of the store opening started circulating in February when job listings for the store were posted, but it was recently confirmed by an Amazon representative in a report by The San Diego Union- Tribune.

If the Seattle location is any indicator, the new bookstore will be offering an array of best-selling books and electronic equipment; these include Amazon products like Kindles, Fire TVs and tablets, and the Echo. The San Diego Union- Tribune also reports that the new store will have an “upscale” style, one that matches its location at the University Towne Center Mall.

While the induction of these physical bookstores has been slow to start, there has been some speculation that as many as 400 stores may be planned to open across the nation. The quote was provided by General Growth Properties (GGP) after analyzing an earning’s call.

"You’ve got Amazon opening brick-and-mortar bookstores and their goal is to open, as I understand, 300 to 400,” said a GGP executive at the time. However, the company quickly stepped back from this statement, saying that its suggestion was “not intended to represent Amazon’s plans.”

Whatever their eventual plans may be for the chain, Amazon states that it is happy to be moving forward with its second location. “We are excited to be bringing Amazon Books to the University Towne Center Mall in San Diego and we are currently hiring store managers and associates,” said Amazon spokesperson Sarah Gelman. “Stay tuned for additional details down the road.”

After opening its first bookstore in Seattle this past November, Amazon is staging to open another literary location in San Diego this summer. Original rum...

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Amazon now has seven of its own clothing brands

Amazon recently launched seven of its own private label clothing brands: Franklin & Freeman, Franklin Tailored, James & Erin, Lark & Ro, North Eleven, Scout + Ro, and Society New York.

Reports note that while there wasn’t much in the way of launch day fanfare, the stylish and affordably priced brands seem poised for success.

Getting in on the fast fashion game by offering relatively inexpensive basics will allow Amazon to take advantage of gaps in its variety from outside vendors, says fashion site WWD.

Affordably priced

The new lines -- which currently account for 1,800 listings on the site -- are as fashionable as they are budget-friendly. Women’s dresses are priced under $100, while men’s suits are listed for under $300.

James & Erin, North Eleven, Society New York, and Lark & Ro focus on women’s apparel, while Franklin & Freeman and Franklin Tailored offer dress shoes and apparel for men. Scout + Ro has the little ones covered.

Lark & Ro, which sells dresses for $66.50, offers a “practical yet polished look” for women on-the-go. Their collection of smart casual looks has everything from classic staples to fun florals. Lark & Ro also claims to source fabrics that will hold up all day, without creasing or wrinkles.

Franklin & Freeman focuses on men’s dress shoes and loafers, the majority of which will only set you back about $65. To go with your new shoes, head over to Franklin Tailored to take care of your suit and tie needs. Ties are priced at around $25 and suits are generally under $250.

Scout + Ro offers clothing for boys and girls aged 4 to 14. The brand describes its kid-friendly clothing as, “confident, comfortable, and ready-for-anything.” Girls and boys tops are going for around $10 to $15 and pants for around $20.

Next steps

While Amazon has not officially confirmed it, reports speculate that the brand is already working to build its private label team. Job openings for head of marketing, senior brand manager, senior sourcing manager, and senior merchandiser for its private fashion label unit are currently open.

“Apparel is one of Amazon’s fastest-growing categories,” notes Ed Yruma, KeyBlanc Capital analyst, whose team believes the low barriers to entry, size, and significant competitive set "make this an attractive category for Amazon." 

He adds, however, that there is more work to be done to scale the site’s foray into the realm of apparel. Yruma believes greater brand cooperation with third-party seller restrictions and an owned-brand approach will be necessary for future growth and success.

Amazon recently launched seven of its own private label clothing brands: Franklin & Freeman, Franklin Tailored, James & Erin, Lark & Ro, North Eleven, Scou...

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Amazon offers discount on Prime memberships in honor of Golden Globes award

The time for holiday shopping is now firmly behind us as we move into the new year, but did you end up getting everything you wanted? Online shopping continued to grow this past year, and online memberships provided huge benefits to consumers who shelled out the money and took advantage of them.

Luckily, Amazon, one of the more popular online retailers, has decided to make signing up for a membership a little more affordable for a short time. For this coming weekend only, the company is discounting the price of its annual membership, Amazon Prime, by roughly 26%.

The discount honors Amazon’s recent Golden Globe award for its original series “Mozart in the Jungle”, according to Business Insider. Consumers looking to take advantage of it will only have to pay $73 for the membership, a nod towards this year’s 73rd annual Golden Globes.

Amazon Prime comes with a number of benefits for the consumer, including free two-day shipping, free same-day delivery on select items, and access to several different features, like Prime Instant Video, Prime Music, and Prime Photos.  

The sale will begin officially on Friday at 9:00 p.m. (PST) and will end on Sunday at 11:59 p.m. (PST). 

The time for holiday shopping is now firmly behind us as we move into the new year, but did you end up getting everything you wanted? Online shopping conti...

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Amazon shortens delivery times in more markets

Amazon.com continues to increase the number of markets where it provides same-day delivery.

The online retailer says the Chicago and Orlando metro areas and parts of New York, New Jersey, and Philadelphia are the latest places where Prime members can get free same-day delivery

Amazon now provides the service to more than 750 cities and towns across 16 metro areas. Under the system, Prime members can order by noon and receive all same-day orders over $35 before bedtime that very same day, seven days a week.

Amazon has focused intense efforts on speeding delivery to better compete with brick-and-mortal retailers, as well as online competitors.

"We're focused on making Prime better and better,” said Greg Greeley, vice president of Amazon Prime.

What consumers need today

What do consumers order for same day delivery? In addition to fun items like the latest electronics, Amazon says the orders include the Fire TV Stick, Crest 3D White Luxe Strips, and Optimum Nutrition chocolate-flavored protein powder.

Orders vary by locality. In New York, Amazon says it receives rush orders for water filters. In Atlanta, inflatable water toys are popular same-day items. In San Francisco, there are a lot of same-day orders for bicycle locks.

In California, Amazon is expanding the areas where Prime customers can get one-hour deliveries of certain products. Customers in most San Francisco and San Jose neighborhoods such as Potrero Hill, Mountain View, and Cupertino can now use the one-hour service. Customers can enter their zip code in the Prime Now app to see if their neighborhood is eligible or to be notified when the service is available in their area.

Delivery the new battleground

Now that consumers can order just about anything online, the next area of competition is free delivery and the speed at which the merchandise arrives. Among the major retailers offering free shipping on at least some items are Target, Apple, and Kohl's. All require a certain order amount to qualify.

Online retailers that use Federal Express may be able to deliver the same day, in some cases, to consumers willing to pay the express charge. Fed Ex says it can get some parcels to your door within hours.

During the 2014 holiday season, free shipping almost became the norm. To make an online sale, a retailer almost had to eat the shipping charges. Many retail analysts think that will be even more prevalent this year.

Amazon.com continues to increase the number of markets where it provides same-day delivery.The online retailer says the Chicago and Orlando metro areas...

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Amazon sues review-for-hire writers

When you are buying something online, there are often plenty of consumer reviews about the product. But can you trust them?

After all, a number of enterprising souls are selling their services to online marketers, offering to write a five-star review for only $5; this means that a glowing review might mean very little.

Amazon.com is going on the attack against this practice. The company has filed a lawsuit in King County, Washington Superior Court against 1,114 individuals currently identified as John Doe. It charges them with breach of contract for violating Amazon's terms of service agreement.

“Honest and unbiased reviews allow customers to shop with confidence at Amazon.com,” the suit says. “Amazon takes the credibility of its customer reviews very seriously.”

Unfair advantage

The suit says a “small minority” of sellers and manufacturers try to gain an unfair advantage by paying people to post positive reviews, regardless of whether they have even seen the product. This practice, says Amazon, undermines trust and tarnishes the company's brand.

Despite attempts to keep reviews on the up-and-up, the company says “an unhealthy ecosystem has developed outside of Amazon to supply reviews in exchange for payment.”

Amazon targeted its defendants by their solicitations on a freelance jobs site called Fiverr. The writers used handles in place of names, but Amazon said it is taking steps to learn their identities.

The suit seeks unspecified damages.

In April, Amazon filed suit against websites that allegedly marketed fake reviews to businesses that sold products on Amazon.com. The suit, also filed in Washington state, accused the companies of false advertising, trademark infringement, and violating consumer protection laws.  

When you are buying something online, there are often plenty of consumer reviews about the product. But can you trust them?After all, a number of enter...

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Amazon boots Apple TV & Google Chromecast

Amazon is showing the door to Apple TV and Google Chromecast, two popular streaming video products that aren't compatible with its Amazon Prime Video service, Bloomberg Business reported.

Besides their supposed incompatability with Prime Video, the devices also compete with Amazon's Fire TV and Fire TV stick.

Amazon said both Apple TV and Google Chromecast will disappear from its site on Oct. 29, and no new listings for either product will be accepted.

"Roku, Xbox, PlayStation, and Fire TV are excellent choices," the company said in a statement.

"Over the last three years, Prime Video has become an important part of Prime," Amazon told vendors in an email. "It’s important that the streaming media players we sell interact well with Prime Video in order to avoid customer confusion."

Amazon is showing the door to Apple TV and Google Chromecast, two popular streaming video products that aren't compatible with its Amazon Prime Video servi...

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Like delivering packages? Amazon has a deal for you

So maybe you'd like to get paid for driving around, but you can't stand making small talk, which sort of rules out driving for Uber or Lyft. Ah, but now Amazon will pay you to drive around and deliver packages.

The Uber-style package delivery service is called Amazon Flex, and it launched today in Seattle, with plans to roll out shortly in New York, Chicago, and other large cities.

Drivers will be paid $18 to $25 an hour to deliver packages ordered up through Amazon Prime Now, the company's one-hour delivery service. Shifts are two, four, or eight hours.

You'll need the usual -- a car, a smartphone (Android, not iPhone) and a clean criminal record. 

Amazon says drivers can work as much or as little as they like. It's not clear from Amazon's announcement whether the pay is hourly or per piece, a detail you might want to be sure you understand before diving in.

Some former Uber and Lyft drivers have become disenchanted and filed suit, claiming they should actually be classified as employees rather than independent contractors.

To avoid disappointment, freelancers looking for "gigs" need to think of themselves as businesspeople. While it's true that you'll be responsible for gas, car maintenance, insurance, etc., remember that these are deductible business expenses. You may also be able to take a depreciation deduction for your car. Talk to an accountant to work out a strategy.

Incorporating as an LLC is also a good idea. It provides important liability protection and is very inexpensive.

So maybe you'd like to get paid for driving around, but you can't stand making small talk, which sort of rules out driving for Uber or Lyft. Ah, but now Am...

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Amazon introduces seven-inch tablet for $49.99

Amazon.com has been known to try to get a jump on the holiday shopping season. Its July 15 Prime Day promotion is a successful example.

The online retailer is at it again, taking the wraps off a new seven-inch tablet for $49.99. The product is available for pre-order, with shipping beginning on September 30.

To make it even cheaper, Amazon is offering its new Fire tablet in a six-pack; if you buy five of the devices, you get a sixth free, meaning it could replace the fruit cake or fruit-of-the-month club as the ubiquitous holiday gift.

Front and back cameras

The new tablet features a 1024 x 600 seven-inch display with a 1.3 GHz quad-core processor and rear and front cameras. It comes with 8 GB of internal storage and free unlimited cloud storage, as long as it is Amazon content and photos taken with Fire devices. You can add a microSD card for up to 128 GB of additional storage.

It runs Fire OS 5 and provides up to seven hours of battery life.

“Today, we’re taking another step in our mission to deliver premium products at non-premium prices,” said Jeff Bezos, Amazon.com CEO. “The all-new Fire features a quad-core processor, is incredibly durable, and is backed by the Amazon content ecosystem, the new AmazonUnderground, and Amazon customer service with Mayday Screen Sharing.”

Flat sales

The tablet, as a device, appears to be at a crossroads. Apple this month introduced a larger tablet, the iPad Pro – a device aimed at business users. With the $50 Fire, Amazon is banking on entertainment users to drive sales.

These changes come at a time when tablet sales have leveled off. According to Statista, global tablet shipments declined from 48 million in the second quarter of 2014 to 44.7 million in the second quarter of this year.

Technology publication TechCrunch speculates the market has become saturated while consumers find they prefer their recently more sophisticated smartphones over a bulkier tablet.

Amazon is likely banking on the lower price point to lure consumers back to tablets. Since Amazon increasingly positions itself as a content provider, it stands to profit in other ways than strictly the sale of hardware.

The company points out the tablet will give users access to over 38 million movies, TV shows, songs, books, apps, and games, as well as other features like X-Ray, ASAP, and Second Screen.

Amazon.com has been known to try to get a jump on the holiday shopping season. Its July 15 Prime Day promotion is a successful example.The online retai...

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Amazon planning a $50 tablet for the holidays, reports say

Amazon's Fire tablet didn't exactly set the world on fire and some of its other gadgets haven't done so well either. So this time around, instead of relying on tech wizardry the giant retailer is hoping a low price will move the merchandise.

The company is planning to release a $50 tablet with a 6-inch screen in time for this year's holiday shopping season, the Wall Street Journal reports today. That would be half the price of Amazon's current Fire HD and a lot less than the price of comparable products from Apple, Samsung, et al.

The device won't have all the bells and whistles of more expensive tablets and will be intended mostly for such simple tasks as streaming video and, of course, shopping on Amazon. For $50, it's basically disposable, which should make it a good gift for children and others who aren't always too careful with delicate tech toys.

Competing with Apple is an exercise that's fraught with peril, however. Later this week, Apple is expected to release new iPad and iPhone versions, possibly including some lower-priced models that could once again douse Amazon's flames. 

In addition, there are already plenty of low-end tablets selling for around $50, making it difficult for Amazon to find a niche a can dominate, many tech watchers speculate.

Amazon's Fire tablet didn't exactly set the world on fire and some of its other gadgets haven't done so well either. So this time around, instead of relyin...

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Amazon records “record sales” on Prime Day

It might have been dismissed as a marketing gimmick, wrapped in a lot of hype, but when the cash register receipts were recorded, Amazon.com says Wednesday's Prime Day sales shattered records, exceeding even its best Black Friday ever.

The achievement is a bit more impressive because consumers had to be members of Amazon Prime to take part. While it costs $99 a year to be a Prime member, Amazon allowed anyone to sign up for a 30-day free trial membership and take part in the sale.

Amazon said consumers did in droves, with more new members trying Prime worldwide than any single day in Amazon history. When all was said and done, the company reported members ordered 34.4 million items across Prime-eligible countries, breaking all Black Friday records with 398 items ordered per second.

Beat Black Friday by 18%

“Worldwide order growth increased 266% over the same day last year and 18% more than Black Friday 2014 – all in an event exclusively available to Prime members,” said Greg Greeley, Vice President, Amazon Prime.

July 15 was selected since it was Amazon's anniversary. Greeley said the company went into the promotion expecting it would be a one-off thing. But after getting the attention of rival Walmart and setting sales records, Greeley said Prime Day will likely become an annual event.

Among the milestones set during the promotion, Prime Members ordered tens of thousands of Fire TV Sticks in one hour, making it the fastest-selling deal on an Amazon device ever. Fire tablet sales exceeded sales on Black Friday last year.

The company sold 47,000 television sets in a single day, a 1300% increase over July 15 last year. It sold 51,000 Bose headphones, compared to the 8 it sold the previous Wednesday.

Dissent

In the midst of Amazon's victory lap, there are a few voices of dissent. CBS Moneywatch interviewed a number of consumers who said they were disappointed at what was on sale and the depth of the discounts.

“I was frustrated to see that only a certain amount of users could claim each deal," Doug Messer, a Prime member from Westchester, N.Y., told CBS. "We found a TV we wanted and when we went to claim it, we were added to a waitlist. Not really a deal if only a certain percentage of visitors can take advantage of it."

On Twitter, a consumer named Thomas Nguyen said he tried to buy a selfie stick but was number 293 on the wait list.

“Not sure if this is the low point in my life or not,” he Tweeted.

Walmart, which took up the Amazon challenge by launching price “rollbacks” of its own, has released no sales figures from yesterday. Instead, it is still offering digs at its online rival, proclaiming on its website “No 1-day sales here! Just savings every day.”

It might have been dismissed as a marketing gimmick, wrapped in a lot of hype, but when the cash register receipts were recorded, Amazon.com says Wednesday...

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Amazon vs. Walmart: stakes are bigger than just a day of sales

Amazon and Walmart are going at it today in a battle of high-profile sales, trying to win over consumers who don't normally go on a shopping spree in the middle of July.

When Amazon announced its Prime Day for July 15, it boasted that its one-day deals for its Prime members would beat those offered on Black Friday, the traditional start to the holiday shopping season.

BestBlackFriday.com, operated by Jones-Dengler Marketing, threw down a challenge of its own, listing some of last year's Black Friday specials and challenging Amazon to beat those prices. After viewing the Prime Day deals at midnight, BestBlackFriday.com's Philip Dengler had to admit, Amazon did what it said it would do.

“To our surprise, they are beating Black Friday 2014 prices on some of the most sought-after items,” Dengler told ComsumerAffairs in an email.

Side-by-side comparison

Dengler and his associates reached that conclusion after doing a side-by-side comparison of last year's Black Friday deals and Amazon's Prime Day prices.

“While Black Friday wins in a few areas, Prime Day is winning where it counts,” Dengler said. “They have the lowest price on the very popular 32" and 40" televisions.”

Dengler said Amazon is also winning on the Kindle Fire 7, Kindle Fire 7 Kids Version, Crucial MX100 Drives, VTech Kidizoom Smartwatch, Bose SoundTrue Headphones On-Ear Style and many other items.

“Judging by the information available to us now, we think Amazon was right in their Prime Day comparison to Black Friday,” Dengler said.

Walmart's response

These prices, of course, are only available to consumers who have paid $99 a year to be Prime members, a point Walmart has made in its none-too-subtle promotion of its own sale. Visitors to Walmart.com are greeted with a bold banner declaring “thousands of new rollbacks, no upfront fees!”

Why would these two retail giants be duking it out in the dead of summer with seemingly little at stake? As we reported yesterday, consumers were sitting on their wallets last month, resulting in disappointing retail sales.

Amazon's motivation probably lies in a desire to boost Prime memberships. Walmart's response may be driven by a determination not to let its rival get out in front on anything. Both are taking the opportunity to try to win over consumers who do most of their shopping online.

Increasing e-service quality

"Increased e-service quality is associated with increased customer satisfaction, which then leads to higher repurchase intentions," said Vikas Mittal, professor of marketing at Rice University. "In other words, increasing e-service quality enhances customer satisfaction and the likelihood of customer repurchase. If Amazon and Wal-Mart want to keep their customers coming back, they must focus on increasing satisfaction via e-service quality."

Mittal and an international team of colleagues have completed a study of what makes up e-service quality. Price is only one part of it.

Their analysis identified four core dimensions of e-service quality: website design, fulfilment, customer service and security/privacy. Together, these four dimensions strongly impact overall e-service quality, the authors conclude. And they should be there 365 days a years – even when the sale prices aren't.

Amazon and Walmart are going at it today in a battle of high-profile sales, trying to win over consumers who don't normally go on a shopping spree in the m...

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It's on! Walmart responds to Amazon's Prime Day

By declaring Wednesday, July 15 “Prime Day,” Amazon.com has unleashed the competitive juices of American capitalism.

Walmart, America's largest retailer, isn't taking the challenge lying down. While Amazon is promising huge one-day savings for members of Amazon Prime, Walmart is having a sale of its own. And in a dig at its online rival, Walmart says you don't have to pay a membership fee to save money.

“We’ve heard some retailers are charging $100 to get access to a sale,” Ferbando Madeira, president and CEO of Walmart, wrote in a blog. “But the idea of asking customers to pay extra in order to save money just doesn’t add up for us.”

Slew of discounts

With the holiday shopping season still months away, Wamart said it will lower the purchase threshold for free shipping and promises to unveil a slew of discounts on Wednesday, when Amazon hopes to reap a bonanza in sales.

Earlier this month Amazon announced Prime Day as a challenge to Black Friday, the official start to the holiday shopping season – a day famous for dramatic mark-downs at retail stores. On Wednesday, new and existing Prime members will have access to a series of Black Friday style bargains, with new deals posted as often as every 10 minutes.

Amazon says Prime Members can shop thousands of Lightning Deals, 7 popular Deals of the Day and receive unlimited fast, free shipping. The promotion may not just be about moving merchandise, but also signing up prime members.

It costs $99 a year to be a Prime member but you get free second-day shipping on purchases and access to video content, as well as the ability to borrow Kindle ebooks at no charge.

Black Friday challenge

As we reported earlier, Amazon's challenge to Black Friday promotions caught the attention of a Black Friday deal site, BestBlackFriday.com. The folks at Jones-Dengler Marketing, which operates the website, responded to Amazon by issuing a challenge of their own.

“Since Amazon is claiming Prime Day will surpass Black Friday in items and prices, we issued them a challenge,” BestBlackFriday.com's Phil Dengler said in an email to ConsumerAffairs. “We listed the prices for the most popular items in their sale, and across other retailers, on Black Friday 2014 and dared them to go lower.”

All of this, no doubt, is good for consumers who don't want to wait until the holidays to find good deals. But it goes without saying it's pretty good for Amazon too. Every time a rival challenges Prime Day, it simply calls more attention to Amazon's Christmas-in-July promotion.

By declaring Wednesday, July 15 “Prime Day,” Amazon.com has unleashed the competitive juices of American capitalism.Walmart, America's largest retailer...

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Amazon's Echo will turn on your lights, open the garage door and remind you to take out the garbage

We talk to our computers and other gadgets all the time but, like our significant others, they mostly ignore us. Amazon hopes to change all that with its latest gee-whiz gadget -- the Echo, a slender tube that is somehow reminiscent of the monolith in "2001: A Space Odyssey," only without corners.

The Echo doesn't appear to do much but Amazon assures us that it's always listening, ready to respond to our slightest wish, as long as that wish is something that can be answered by a weather report, Taylor Swift tune or other digitally-rendered data or activity.

And no, it's not just a knock-off of Apple's Siri. While Siri just rides around in your pocket, the Echo stays home and gets stuff done.  

It's a smart hands-free remote control, in other words. It's been available by invitation-only for the past seven months and Amazon assures us that the initial users have been nothing short of ecstatic, giving it a 4.5 (out of 5) rating.

Alexa-powered

“The customer response to Amazon Echo has been incredibly positive, and we’ve been working hard to build more as quickly as possible,” said Greg Hart , Vice President, Amazon Echo. “We’re excited to get Echo into the hands of even more customers and continue to invent new features and experiences.”

The slender tube-like device uses far-field voice recognition with an array of seven microphones to keep tabs on your every whim. It is also stuffed with dual downward-firing speakers that are said to produce 360-degree omni-directional, room-filling audio. It doesn't mumble under its breath when it talks back to you, in other words.

Echo is powered by Alexa, Amazon's cloud-dwelling repository of data that, unlike people, keeps getting smarter, we're told. At launch, Echo featured hands-free voice control for music (Amazon Music, Prime Music, iHeartRadio, and TuneIn), information from Wikipedia and the web, weather, timers and alarms, news, and shopping/to-do lists.

Does this sound like something you just can't live without? If so, Amazon will ship you one for $179.99 starting July 14.

We talk to our computers and other gadgets all the time but, like our significant others, they mostly ignore us. Amazon hopes to chan...

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Amazon will pay some authors by the page instead of by the book

Oh-oh. It just got a little harder for writers to eke out a meager living. First it was the Internet, which made it possible for skinflint publishers to tell which newspaper stories people actually looked at (hint: not many), thus spelling the end of many posh assignments.

Now Amazon wants to start paying some authors based on how many pages of their books consumers actually read. 

Books are, after all, one of the few commodities that are often purchased but seldom consumed. In fact, it's hard to think of anything comparable, unless it's that 2001 Porsche 911 that is slowing sinking through the floor of your 94-year-old neighbor's garage. He always meant to drive it but just never seemed to get around to it. Same type of thing is often true of books.

Back when there were such things as real books, people proudly displayed them on coffee tables and bookshelves, prompting occasional queries along the lines of: "Golly, did you actually read all these here books?"

Now it's more an impulse buy. After all, its hard to impress anyone by showing them the contents of your Kindle. But happily for authors, though sadly for readers, Amazon's one-click shopping makes it easy to buy titles that we never quite get around to reading.

In the case of many self-published books in the Amazon library, we get around to starting them but quickly bail out. Because, let's face it, lots of this stuff is not too good and would never have seen the light of day had Amazon not made it as easy to publish an e-book as to post some dumb comment on Facebook.

They take up space

It's not that Amazon's literary sensibilities are offended by much of the dreck in their library but simply that, being penny pinchers, the Amazonians have discovered through digital skullduggery that many of these self-published books are bought but not read in their entirety. This is bad for business; it annoys consumers and takes up bits and bytes that could be used to store listings for stuff that consumers actually consume, like potato chips or gluten-free bread (which is nearly as hard to digest as some self-published books we could name).    

To tighten things up a bit, Amazon says that effective July 1, the way authors get royalties for self-published books in the Amazon Lending Library and Kindle Unlimited services will change. 

As Amazon put it in a note to authors: “We’re making this switch in response to great feedback we received from authors who asked us to better align payout with the length of books and how much customers read. Under the new payment method, you’ll be paid for each page individual customers read of your book, the first time they read it.”

Free refills, in other words.

Literary tip jar

The by-the-page payout applies only to Amazon's "subscription" services -- those for which customers pay a set monthly fee. Like the tip jar at Starbucks, all the money from these services gets thrown into a virtual pot and at the end of each month, has been divided among authors based on how many of their books were downloaded that month.

Next month, royalty payments will be based on how many pages readers actually flip through. 

While some might say this will be the end of publishing as we know it, others might say it will be a great service to consumers as it will save us all those two-minute blocks of time we previously wasted reading the first few pages of something that should never have been sold in the first place.

Oh-oh. It just got a little harder for writers to eke out a meager living. First it was the Internet, which made it possible for skinflint publishers to te...

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Amazon banking on speedier delivery to bolster business

Amazon.com built its business selling all kinds of things online, making it one of the nation's largest retailers. To win even more business, it's trying to get those purchases to consumers faster – for a price.

When ordering from Amazon, standard delivery is 3 to 5 business days. If you select that option, chances are you won't see you purchase any sooner than that.

In 2005 Amazon launched Amazon Prime. For an annual fee of less than $100 members received free 2-day shipping on all orders. To get their money's worth consumers often felt the need to order lots of stuff, so it worked out.

Amazon has since added other benefits to Prime, including access to streaming video content, added in 2011. But pretty soon, 2-day delivery didn't seem all that fast, so Amazon has consistently focused more attention on ways to get items to consumers even faster.

Same day delivery

Because it has massive distribution centers scattered around the country Amazon is able to offer same-day delivery in several cities, for an extra shipping fee of $5.99.

Amazon has just announced it is extending that service to Prime members in certain cities without the extra shipping charge. They will be able to get some items delivered in just one day, included in the $99 annual fee.

There are several strings attached. Not all items will qualify and purchases must total $35 or more to be eligible.

Purchases must also be made before noon to arrive the same day and the delivery must be to one of 14 metro areas.

Selling delivery

It might be said that delivery has, itself, become a commodity in the marketplace. Other competitors like Walmart and eBay are working on their own delivery deals, perhaps prompting Amazon to push the envelope a bit.

In 2013 Amazon founder Jeff Bezos announced plans to use drone aircraft to make deliveries – a plan that still must navigate some challenging regulatory turbulence from the Federal Aviation Administration before it can begin to be implemented.

Last week Amazon disclosed its Prime Now service will provide 1-hour delivery service from other local stores, along with many Amazon items, to members in select Manhattan neighborhoods.

“Our Prime Now hub in Manhattan is home to tens of thousands of products that are being delivered to customers in an hour or less. Now, we are expanding the service to include delivery from local stores,” said Dave Clark, Amazon’s senior vice president of worldwide operations. “So whether you’re ordering diapers and a big-screen television from Amazon, fresh produce from D’Agostino, a chef-made prepared meal from Gourmet Garage or cupcakes from Billy’s Bakery, we will get all of the items right to your door in lightning-fast speeds as well.”

Amazon says that service and will eventually spread to include other Manhattan neighborhoods and other major U.S. cities.

Amazon.com built its business selling all kinds of things online, making it one of the nation's largest retailers. To win even more business, it's trying t...

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Skepticism surrounds Jet.com, a challenger to Amazon Prime

A company called Jet.com has been promoting itself as the beginning of the end for Amazon Prime, promising to provide much lower prices to its customers and driving Amazon into the history books.

Although it hasn't launched yet, Jet.com has been raising money at a healthy clip, with about $220 million invested so far. The company's valuation is estimated at about $600 million, which isn't bad for a retailer that has yet to sell a single pair of shoes or box of tissues.

Why are investors so bullish on this upstart?

It's mostly because of its founder and CEO, Marc Lore, lionized on Wall Street as one of the gods of e-commerce. He's known mostly for starting Diapers.com, a successful site that was eventually sold to none other than Amazon, the company Lore now promises to decimate.

And this will happen how, exactly?

Half price!

As Lore tells it, Jet.com will sell memberships for $50 a year, roughly half the $99 cost of Amazon Prime. In exchange, consumers will be guaranteed the absolute lowest prices, along with free shipping for orders over $35.

There are some potential problems with this. For starters, Amazon Prime offers free shipping on nearly everything with no minimum. And, Amazon currently sells literally hundreds of millions of products. Jet.com promises it will have 10 million by the time it launches later this spring.

Then there are all the things that are included free in Prime -- music, streaming video and books to mention a few. 

In business school, budding entrepreneurs learn about something called the "value proposition" -- basically a fancy term that defines what consumers think they're getting for shelling out their money.

In the crudest possible terms, Lore thinks consumers will rush to spend half as much for a Jet.com membership as for a Prime subscription, in exchange for getting access to a fraction of the inventory with no movies, books or tunes thrown in and free shipping only on bigger orders.

Sound good to you?

If so, get that $50 ready to hand over. If not, it might be wise to hold onto the cash for awhile and see what early adopters have to say about it.

A company called Jet.com has been promoting itself as the beginning of the end for Amazon Prime, promising to provide much lower prices to its customers an...

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Amazon enters the Home Services market

This week, Amazon launched a new product aiming to let people buy and sell home services through the company, the way they already can buy physical retail products — expectant parents could always order a crib on Amazon, but now you can also hire someone to put that crib together for you (at least in certain select markets).

Amazon Home Services is, according to Amazon's press release, “a new marketplace for on-demand professional services [from] handpicked pros offering upfront pricing on pre-packaged services.” In other words, Amazon's version of start-ups like TaskRabbit (which is integrating, rather than competing, with Amazon Home Services): Amazon itself isn't providing any services, but listing (and vetting) independent contractors for customers to find.

The company also promises a money-back “Happiness Guarantee” to ensure customers are satisfied with their service purchases.

Thus far, Home Services is only available in select (and for the most part densely populated) urban areas, which currently include Los Angeles, San Francisco, New York City and of course Seattle, where Amazon is headquartered. Those four cities are currently the only ones offering a “HIGH” level of Home Services coverage, according to Amazon's own map.

But “medium” to “light” coverage is available in over a dozen other cities across the country and, as Amazon's marketing language says, “More locations and service pros are being added to Amazon Home Services every day.”

Reviews are mixed

Reactions thus far have been mixed. Megan Geuss at Ars Technica tried hiring a contractor through Home Services, but it didn't work out:

The cheapest service I could find in my area was getting windshield wipers replaced ($15 if you provide your own wiper blades). I selected that service, hoping that a team of underemployed teens/drones would descend on my vehicle within the hour. I was disappointed to learn that, despite the "Home Services" moniker, I could only get the service if I took my car in to a nearby shop—even then, I couldn't get an appointment until Wednesday. Sorry, but I can replace my own wiper blades, after all.

Other “home” services also turned out to be “in-store” services, including various forms of virus or spyware removal that required customers take their infected devices to a service center.

In my neck of the woods (a part of Virginia technically considered an outermost suburb of Washington D.C.), Amazon only offers a short and oddly inconsistent list of offered services. Under the category “General Repair and Odd Jobs,” for example, there was nobody near my zip code I could hire for “furniture assembly,” although there were offerings for “hutch assembly” ($139), “bookcase” or “bar stool assembly” ($100 each), $150 for “dining set” or “buffet or sideboard assembly” – but nobody who'd assemble a “kitchen island or cart.”

Amazon says that Home Services is “an invite-only marketplace for professional service providers,” who in turn are “handpicked.” That said, the Home Services page also includes a link for service providers to click if they'd like to get an invitation (though Amazon told The Verge that it only accepts 3 out of every 100 professionals in an area).

The gig economy

While most attention to the Home Services rollout focused on the customers' perspective, others wondered what effect this would have on the service providers. Alison Griswold writing for Slate said that Home Services “could take Uber's iffy labor model to a whole new level,” by increasing the number and types of services performed by “independent contractors” rather than “employees” who (at least in theory) have better benefits and job security than pay-by-the-gig independent contractors.

On the other hand, David Lumb at Fast Company proclaimed that Home Services could be “great for gig economy workers,” in part because it will allow them to set their own locally competitive prices. At the same time, Lumb reminded readers of previous Amazon ventures, such as its Fire smartphone and now-defunct subscription diaper service – which launched to much hoopla yet failed to live up to the hype.

And Ars Technica pointed out another potential problem with Home Services: its pricing model. Amazon plans to make money off of Home Services by taking a cut of each contractor's fee – anywhere from 10 to 20 percent, depending on the type of service.

That's likely to work well for one-time hires, but what about recurring services? As Megan Guess said: “Once you find a babysitter or drum teacher you like on Amazon Home Services, there's less of a drive to keep paying through Amazon if the company is taking a cut. If you really love your drum teacher, you'll pay her under the table and let her keep the extra 10 percent.”

This week, Amazon launched a new product aiming to let people buy and sell home services through the company, the way they already can buy physical retail...

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Amazon diaper falls down, goes boom

It was with great fanfare that Amazon began selling its own brand of diapers last month. But now the Elements line of diapers is being disposed of as unceremoniously as, well, a used diaper.

"Based on early customer feedback, we are making some design improvements to the diaper. In the meantime, Amazon Elements Soft & Cozy Diapers are no longer available, and we've stopped your subscription," Amazon said in an email to customers who'd signed up for regular diaper shipments, Gigaom reported.

Consumers weren't exactly singing the praises of the new diapers. Some reviews on Amazon's own site panned them for being saggy.

To get the diapers, parents had to be members of Amazon's Prime program, the $99-per-year membership that includes free videos, free two-day shipping and other perks.

As part of its pitch for the diapers, Amazon had said they and other Elements products would be more "transparent" -- meaning that the packaging would include information about the used in making the products, as well as where they're made. Diaper brands in the past have been hit by accusations that their products gave babies rashes and other maladies.  

“Our obsession with customers and drive to continuously innovate on their behalf has led us to create Amazon Elements. The two things customers told us they want are premium products that meet their high standards, and access to information so they can make informed decisions, Amazon Elements offers both,” said Sunny JainAmazon.com Consumables Vice President.

It was with great fanfare that Amazon began selling its own brand of diapers last month. But now the Elements line of diapers is being disposed of as uncer...

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Amazon will let buyers haggle with select sellers

Amazon's newest feature – no, make that Amazon's newest experience, because that's the terminology Amazon's “Media Room” uses in its PR marketing writing – will apparently introduce the possibility of haggling into Amazon's online marketplace:

Amazon.com today [on Dec. 9] announced the ‘Make an Offer’ experience that allows customers to negotiate even lower prices on thousands of items. Expanding on Amazon’s traditional fixed price model, the new pricing feature allows customers to offer to buy items at even lower prices. … more than 150,000 items from sellers on Amazon are enabled with the ‘Make an Offer’ experience across Sports and Entertainment Collectibles, Collectible Coins and Fine Art. …

If done right, this could indeed prove useful for those wishing to sell or buy antique, collectible or secondhand items on Amazon. Whether you call it a “feature” or “experience” – the press release uses both – Amazon says it will work this way:

Sellers enable the ‘Make an Offer’ feature for items to show customers they are willing to negotiate for a lower price than the price listed. When selecting ‘Make an Offer’ on an item’s product detail page, a customer can enter and submit a new price of their choosing. The seller will receive the customer’s lower price offer through email, at which point the seller can accept, reject or counter the offer. The seller and customer can continue to negotiate through email until the negotiation is complete. When a seller accepts a customer’s offer, the customer is notified and can place the item into their shopping cart at the agreed upon [sic] new price for checkout and purchase.

However, Amazon's example seems to assume only one potential buyer at a time would make an offer on a given item. It doesn't say whether sellers will be able to see offers from more than one buyer at a time, though it does specify that items will not be sold in an open-auction format.

It also says that sellers have up to three days to respond to a buyer's offer, which when added to shipping time means that, however successful the make an offer feature proves in the future, it might have arrived on the scene just a little bit too late for buying this year's Hanukkah and Christmas gifts.

Amazon's newest feature – no, make that Amazon's newest experience, because that's the terminology Amazon's “Media Room” uses in its PR marketing writing –...

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Fear & loathing in Babyland: Amazon creates its own diaper brand

Everyone knows that book publishers tremble everytime someone mentions Amazon. But what isn't quite as apparent is that manufacturers of everything from baby wipes to yogurt has the same fear -- namely, that Amazon will someday introduce its own branded merchandise, shoving their brands aside.

For the makers of diapers and baby wipes, someday is now. Amazon has announced Amazon Elements -- a new line of diapers and baby wipes that will be available only to customers who belong to the Amazon Prime program. 

Amazon's pack of 40 diapers will sell for $7.99 -- 19 cents a diaper compared to national brands like Huggies and Pampers that go for about 24 to 34 cents.

If it's another nail in the coffin for traditional retailers, Elements is also another rung in the Stairway to Heaven that Amazon has been building rung-by-rung the last several years, working towards the day when it not only distributes but also produces movies, baby wipes and peanut butter.

More transparent

Besides undercutting major brands, Amazon Elements diapers will be more transparent. No, you won't be able to see through them, thankfully, but the company says it will include information about the materials used in making the products, as well as where they're made. Diaper brands in the past have been hit by accusations that their products gave babies rashes and other maladies.  

“Our obsession with customers and drive to continuously innovate on their behalf has led us to create Amazon Elements. The two things customers told us they want are premium products that meet their high standards, and access to information so they can make informed decisions, Amazon Elements offers both,” said Sunny JainAmazon.com Consumables Vice President. "We’ve leveraged our strengths in technology to bring customers an unprecedented level of information about these products, all with just the click of a button. We’re excited to offer Amazon Prime members added selection, beginning with diapers and baby wipes.”

Note the word "consumables" in Jain's title. In retailing jargon, that means everything from tissues to food -- a product that disappears as you use it. It suggests we'll soon see Amazon facial tissues, paper towels, toilet paper, blueberry jam and dark roast coffee.

It is, of course, only logical for Amazon to do what other successful retailers have done. Costco, Trader Joe's and all the major supermarket chains all sell their own branded products. By contracting directly with a manufacturer, they reduce their cost while getting one more item they can slap their logo onto, thus building customer loyalty, assuming the products perform as promised.

Amazon says it already has that base covered. In its Elements announcement, Amazon revealed that it has been test-marketing the products for months and included comments from some early customers, comments like these:

“This is the first diaper I’ve found I would consider switching to. I like how soft they are, the design, the fit and how dry they keep my granddaughter. She usually wakes up at 3 a.m. wanting to be changed but she slept through the night with these diapers. No leaks on her bedding or pajamas and her skin felt dry when we removed the diaper.” – Denise S., grandmother of one

“I really like these diapers and will switch immediately once you start selling them. I love the design, they fit well and the diapers held up overnight (12 – 14 hours) with no leaks. We’ve got a very active son and these work well for him; they are very sturdy.” – Kathryn G., mother of one

Anyway you look at it, it's a bad day at Baby Central. Maybe all those Pampers and Huggies executives will just have to settle for being Uber drivers now. 

Everyone knows that book publishers tremble everytime someone mentions Amazon. But what isn't quite as apparent is that manufacturers of everything from ba...

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Look out, Angie! Amazon's getting into home services

Amazon isn't invading Uber's find-a-ride turf yet but it's big-footing it into another fast-growing niche -- the home handyman field. Not actually doing the work, you understand, just putting homeowners together with jacks of all trades.

This domain has so far been dominated by companies like Angie's List and HomeAdvisor. Yelp, of course, is the go-to review source for such things but doesn't (yet) actually book the job for you.

Amazon, on the other hand, will do anything from air duct cleaning to wireless printer set-up, all as part of a beta program called Amazon Local Services, currently operating in parts of nine states.

So, let's say you want to buy a 60-inch flat-screen TV for the holidays. Amazon will happily sell you the TV and the mounting bracket and send someone out to drill a few holes and fasten it to your wall.

If you're in an area where home services are offered, when you're looking at products that need installation, Amazon will display a button offering to install your TV. Click the button and you get a list of local service providers, along with links to their Yelp reviews.

Amazon says it will check out its handymen, making sure they're licensed, insured and so forth. It will also offer a moneyback guarantee, something that's rare in the handyman field.

Eventually, Amazon reportedly hopes to expand the listings to include such things as fitness coaches and music teachers. Maybe, someday, psychiatrists? 

These are the states and cities where the services is currently being offered, according to its website: 

California

  • Los Angeles-Long Beach-Anaheim Area
  • Riverside-San Bernardino-Ontario Area
  • San Diego-Carlsbad Area
  • San Francisco-Oakland-Hayward Area
  • San Jose-Sunnyvale-Santa Clara Area

Florida

  • Miami-Fort Lauderdale-West Palm Beach Area

Georgia

  • Atlanta-Sandy Springs-Roswell Area
  • Macon Area

Kansas

  • Wichita Area

Kentucky

  • Lexington-Fayette Area

New York

  • New York City Area

Texas

  • Houston-The Woodlands-Sugar Land Area
  • San Antonio-New Braunfels Area

Washington

  • Seattle Area

Wisconsin

  • Green Bay Area

Amazon isn't invading Uber's find-a-ride turf yet but it's big-footing it into another fast-growing niche -- the home handyman field. Not actually doing th...

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Amazon, Hachette settle their dispute

Amazon and Hachette Book Group have settled their feud over pricing and the imprint's titles will be fully available on Amazon once again. The two have been squabbling since spring and some Hachette titles have been unavailable or have encountered shipping delays.

Amazon had wanted Hachette to price all of its e-books at $9.99 and give it a bigger cut of each sale. Hachette balked and many well-known authors denounced Amazon, claiming its business practices were endangering literature.

The new agreement doesn't set a $9.99 price for every title but gives the publisher incentives to offer lower prices on some books.

Although the dispute received quite a bit of publicity, it was not a flash point for consumers, generating few complaints.

In a joint press release, both companies proclaimed the new agreement as beneficial for all.

Michael Pietsch, Hachette Book Group CEO said, "This is great news for writers. The new agreement will benefit Hachette authors for years to come. It gives Hachette enormous marketing capability with one of our most important bookselling partners.”

Consumers rate Amazon.com

"We are pleased with this new agreement as it includes specific financial incentives for Hachette to deliver lower prices, which we believe will be a great win for readers and authors alike," said David Naggar, Vice President, Kindle.

The new ebook terms will take effect early in 2015. Hachette will have responsibility for setting consumer prices of its ebooks, and will also benefit from better terms when it delivers lower prices for readers. Amazon and Hachette will immediately resume normal trading, and Hachette books will be prominently featured in promotions, the companies said.

Amazon and Hachette Book Group have settled their feud over pricing and the imprint's titles will be fully available on Amazon once again. The two have bee...

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Literary giants side with Hachette against Amazon

It's almost four months now since Amazon customers first noticed that bookseller Amazon and book publisher Hachette Book Group were involved in what Amazon later admitted was a contract dispute, leaving Hachette's authors stuck in the middle as many of their books are not available for sale on the world's largest online bookseller.

In July, Amazon offered to sell e-book Kindle versions of Hachette titles with 100% of the proceeds going to the authors – which sounds generous, except that such a move would seriously hurt Hachettte, leaving it unable to recoup its costs in producing those books, let alone make any profit.

Few authors went along with Amazon's offer.

Today, the New York Times reported the latest chapter in the ongoing saga: “Literary lions unite in protest over Amazon's e-book tactics.” (And most of those lions, including Philip Roth, Stephen King and Ursula LeGuin, aren't even Hachette authors, but they're all very concerned about what they think Amazon is trying to do to the publishing market — and are urging the U.S. Department of Justice to investigate Amazon for possible monopoly tactics.)

Board members interrogated

The writers are part of a group called Authors United, which on Sept. 19 mailed a letter to 10 Amazon board members. The letter, which is also available online, first dicsusses the various ways Amazon's actions have harmed Hachette authors, and asked each board member (in bold print): “Do you as an Amazon director approve of this policy of sanctioning books?

Authors' United main complaint is not the fact that Amazon is trying to renegotiate contracts with Hachette, but the fact that, while these contract disputes are going on, Amazon is harming many Hachette authors by refusing to sell their books:

Russell Grandinetti of Amazon has stated that the company was "forced to take this step because Hachette refused to come to the table." He has also claimed that "authors are the only leverage we have." As one of the world's largest corporations, Amazon was not "forced" to do anything. …. Amazon chose to involve 2,500 Hachette authors and their books. It could end these sanctions tomorrow while continuing to negotiate. Amazon is undermining the ability of authors to support their families, pay their mortgages, and provide for their kids' college educations. We'd like to emphasize that most of us are not Hachette authors, and our concern is founded on principle, rather than self-interest.

The letter also said this:

Amazon has repeatedly tried to dismiss us as "rich" bestselling authors who are advocating higher ebook prices—a false and unfair characterization, as most of us are in fact midlist authors struggling to make a living. And we have not made any statements whatsoever on book pricing. Our point is simple: we believe it is unacceptable for Amazon to impede or block the sale of any books as a negotiating tactic.

Amazon has every right to refuse to sell consumer goods in response to a pricing disagreement with a wholesaler. But books are not mere consumer goods. Books cannot be written more cheaply, nor can authors be outsourced to another country. …. Each book is the unique, quirky creation of a lonely, intense, and often expensive struggle on the part of a single individual, a person whose living depends on his or her book finding readers. This is the process Amazon endangers when it uses its tremendous power to separate authors from their readership.

Moribund dinosaurs

But is it possible that e-publishing through Amazon is simply the wave of the future? Might old-school publishing houses like Hachette be obsolete, now that technology offers so many new publishing options for aspiring writers? Authors United addressed that concern as well:

There has been much talk on the Internet about how traditional publishers like Hachette are "dinosaurs" defending a moribund business model. There have been claims that Amazon is leading the way to a new publishing paradigm, one that pays authors higher royalties, allows anyone to publish, and cuts out the elitist gatekeepers. We agree that Amazon has spurred important innovations in publishing, including a self-publishing model that has given many new writers a voice.

But what these commentators and Amazon itself may not realize is that traditional publishing houses perform a vital role in our society. Publishers provide venture capital for ideas. They advance money to authors, giving them the time and freedom to write their books. This system is especially important for nonfiction writers, who often must travel for research. Thousands of times every year, publishers take a chance on unknown authors and advance them money solely on the basis of an idea. By assuming the risk, publishers expect—and receive—a financial return. What will Amazon replace this process with? How, in the Amazon model, will a young author get funding to pursue a promising idea? 

The New York Times reports that Amazon did not respond to its requests for comment about Authors United.

So far, though, Amazon has taken the position that its stance against Hachette is ultimately for the consumers' benefit: last July, Amazon executive Russ Granadetti gave an exclusive interview to the Wall Street Journal in which he said the fight with Hachette was “in the long-term interest of our customers.... This discussion is all about e-book pricing. The terms under which we trade will determine how good the prices are that we can offer consumers.”

It's almost four months now since Amazon customers first noticed that bookseller Amazon and book publisher Hachette Book Group were involved in what Amazon...

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Amazon updates the Kindle line-up

In a world hammered by a constant flow of new gadgets, the challenge sometimes is keeping yesterday's jaw-dropper from turning into today's yawner.

This may be the situation that confronts Amazon's line of Kindle products. No, we're not talking about the Kindle Fire, the Fire Phone or any of those other devices that sound like they are something you'd use around the campfire.

We're talking about the plain old Kindle -- a rather modest, even humdrum product that was sort of revolutionary when it was introduced but that is starting to look a little shopworn now that it is into its seventh generation.

After all, it is competing for attention with watches that act like smartphones and electrocardiogram machines, with cars that are on the verge of driving themselves and with, oh, you know, all that other stuff everybody is always yammering about.

Turns reimagined

Amazon even seems to be getting a little bored with the whole idea. All it can find to say about its new Kindle Voyage is that it the "most advanced e-reader ever,"  which might be what it said about the preceding model. We're told it's faster, slimmer and smarter than its six predecessors.

Smarter how exactly? Well, it has "reimagined page turns," which appears to mean it turns the page when you're ready. You know, like the kid who sits next to the concert pianist and flips the sheet music to the next page. I hope this is true because, as a Kindle addict, I find that one has to keep his fingers nice and warm if he wants to see what's on the next page. This can get annoying on cold days or when reading a particularly steamy passage.

If nothing else, the Voyage is certainly the most expensive Kindle. It goes for $199 -- that's for wi-fi only, not 3g. If you want a power adapter -- and who doesn't? -- that's an extra $14.99. A leather cover? $59.99. A screen protector? $29.99.

In other words, it's $300.

Of course, that's still a lot cheaper than an iPad, which will set you back $499 for the most basic model but will let you watch movies, read spam and waste time on Facebook. Amazon makes a Kindle that will do that too.

The Voyage and its less expensive cousins, however, are sort of stripped down -- no video, no email, no color. Amazon spins this as a virtue, using the tag line "The best devices for reading, period." This is like Southwest Airlines saying its free-for-all seating policy is pro-choice.

However, none of this is meant to disparage the Kindle. Personally, I spend many hours daily on mine, devouring novels, newspapers and weird tracts of all kinds. It's a digital device that helps you escape the digital world, which is pretty awesome when you think about it.

Makes it disappear

Perhaps Amazon CEO Jeff Bezos says it a little better: “Our mission with Kindle is to make the device disappear, so you can lose yourself in the author’s world,” as he put it in today's announcement.

“Kindle Voyage is the next big step in this mission," he continued. "With the thinnest design, highest resolution and highest contrast display, reimagined page turns, and all of the features that readers love about Kindle—books in seconds, no eyestrain or glare, readability in bright sunlight, and battery life measured in weeks, not hours—Kindle Voyage is crafted from the ground up for readers.”

Other updated models announced today for delivery after Oct. 21 include the plain vanilla Kindle, described as ideal for beginners. It's $79. That's even a version of the Kindle HD (its iPad-like tablet) designed for kids. It's made for tough handling and includes software aimed at kids. 

In a world hammered by a constant flow of new gadgets, the challenge sometimes is keeping yesterday's jaw-dropper from turning into today's yawner....

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Fire sale: Amazon slashes price of Fire Phone to 99 cents

This is probably not the day to ask Jeff Bezos how everything is going. It is, after all, the day that Amazon has cut the price of its Fire smartphone to 99 cents from its original price of $199. 

Meanwhile, down the Coast a bit, Apple's latest product release -- the iPhone 6. which is, after all, an awful lot like the iPhone 5 -- is being treated with the adulation, bluster and hype once reserved for space shots and other marvels. 

When Amazon introduced the Fire Phone, it confidently expected to sell between 2 and 3 million phones by the end of this year, analysts said. To put that in perspective, that's about how many iPhones Apple sells each week. Not a really lofty goal, in other words.

Whether it has come close to hitting those numbers isn't known and Amazon's not saying. Which tells you something right there.

Wounded drone

The Fire was supposed to set the world ablaze by making it super easy to order stuff. Just point the phone at a box of cereal, hit the button and -- whoosh -- your order would be placed and a nice fresh box of Cheerios dispatched to your domicile. 

No doubt this sounded great in the marketing meetings but it landed with something of a thud, sort of like a wounded delivery drone making a hard landing.

So will the phone sell at its new 99-cent price? Well, considering that it comes with a year of Amazon Prime, which normally costs up to $99, you could throw the phone away and still come out ahead.

The only fly in that ointment is that so many consumers -- again, no one knows quite how many -- already have Prime, which cuts down the universe of qualified prospects by a rather significant margin.  

At least Amazon was able to get prime advertising space to promote the Fire sale in Bezos' Washington Post this morning. 

This is probably not the day to ask Jeff Bezos how everything is going. It is, after all, the day that Amazon has cut the price of its Fire smartphone to 9...

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Amazon stops pre-ordering Disney DVDs; streaming orders still accepted

Source: Amazon.com
EDITOR'S NOTE: An Amazon spokesperson wrote to ask we make some “corrections” to this article. Amazon's "corrections" are listed at the end of the article.

--- 

The book publisher Hachette isn't the only media company whose physical offerings cannot be pre-ordered on Amazon.com; as of last week, Walt Disney Home Video can't either. Maybe Amazon is selflessly trying to get lower prices for the benefit of home-media consumers everywhere (as its executives have previously argued) … or, perhaps, Amazon's very survival as a business requires it to get lower wholesale prices from its vendors.

Here's some background: Amazon's feud with the publishers at Hachette has been ongoing for at least three months now. In early May, Amazon started delaying shipments of Hachette titles for no stated reason — a book that Barnes and Noble shipped within 24 hours would take several weeks to arrive if you ordered it on Amazon. But why? Not until May 27 did Amazon admit, in an announcement posted in its Kindle Forum, that it was having a contract dispute with Hachette over what prices to charge for books.

Now it appears Amazon is giving Disney properties the same treatment. HomeMedia Magazine first noticed late last week that the pre-order option for almost every upcoming Walt Disney Studios Home Entertainment DVD or Blu-Ray title (such as Captain America: the Winter Soldier and Maleficent) vanished from Amazon.

Amazon customers can still pre-order these movies in streaming video form; they just can't pre-order a DVD, Blu-Ray or any other physical copy of the movie. You can also order or pre-order just about any Disney movie at Walmart.com and plenty of other outlets.  

Hachette job

Coincidentally (or perhaps not), that sounds very similar to an earlier ploy Amazon attempted in its Hachette feud: in mid-July, several weeks after it stopped selling certain Hachette titles, Amazon offered to resume selling Hachette books again — but only in e-book form, and with 100% of the money going to the authors themselves (meaning no money going to Hachette to cover operating costs, let alone potential profits).

So, to recap: Amazon is having contract disputes with various media companies — books from Hachette, movies and videos from Disney. In both instances, Amazon expressed willingness to sell non-physical copies of artistic or literary works – e-copies of books, streaming video access to movies – but is playing hardball where physical media such as paper books or plastic movie discs are concerned. Why?

Nobody other than a few highly placed Amazon executives can say for sure. But here's a possibility: perhaps Amazon is discovering its current business model can't handle physical media.

Big but not very profitable

Consumers rate Amazon.com

Paradoxically, for all Amazon's size it still isn't a particularly profitable company. The excuse so far has been that the company is re-investing any potential profits to further develop the company. In December 2013, for example, an analyst for International Business Times noted that, despite having been in business for almost 20 years, Amazon still isn't making money — yet investors keep pouring theirs into it:

The company barely ekes out a profit, spends a fortune on expansion and free shipping and is famously opaque about its business operations.

Yet, investors continue to pour into the stock, pushing up the company’s share price to $388, a nearly 400 percent rise since the end of the company’s third quarter in September 2008.

At that time, Amazon’s net profit margin was 2.8 percent. By September 2011, that number fell to 0.6 percent. A year later, it was losing $274 million on net sales of $13.8 billion. And in the latest quarter, ended Sept. 30, the massive e-tailer reported a $41 million loss on $17 billion in sales. 

The rest of the analysis went on to explain that essentially, Amazon stockholders were investing in the company's potential future earnings (as opposed to buying a share of whatever money the company is earning right now).

That's not necessarily a bad strategy. Even start-up businesses destined for great success usually operate at a loss at first: if you spend money to start a company, you obviously can't make any profit until after you make back your initial start-up money plus ongoing operating costs.

So, yes, you will operate at a loss for awhile. But how long is that “while” supposed to last, anyway? In Amazon's case, it's already been longer than the time it takes for a typical child to be conceived, born, and raised to full legal adulthood. How long before a reasonable investor should think, “Either I start showing some profit here, or I consider the possibility this wasn't such a good investment after all?” And is it possible that Amazon investors are approaching that point?

A charitable organization?

In September 2013, an econ blogger writing for Slate called Amazon “a charitable organization being run by elements of the investment community for the benefit of consumers. The shareholders put up the equity, and instead of owning a claim on a steady stream of fat profits, they get a claim on a mighty engine of consumer surplus. Amazon sells things to people at prices that seem impossible because it actually is impossible to make money that way.”

What's so impossible about Amazon's business model? All that free shipping, for starters. International Business Times pointed out the especial problems caused by the immensely popular Amazon Prime program:

[It] offers customers free two-day shipping for a one-time annual fee of $79 and is another loss leader affecting fourth-quarter estimates. Amazon is characteristically hush-hush about its profits (or lack of them) from this program and won’t even disclose how many customers are signed up for the service.

But the number of Amazon Prime customers is growing.

In business terms, a loss leader is something a company sells at a loss in order to win customers; in this case, Amazon (as of the end of 2013) was willing to lose money shipping items to Prime customers, presumably in the hope that those customers would buy enough additional Amazon items to make up the difference.

Shipping costs

On the other hand: in March 2014, we told you about two then-new lawsuits filed by Amazon Prime members against the company. The lawsuits alleged that, in order to get around its free shipping offer, Amazon charged Prime members higher prices for items, to cover the shipping costs: “[I]f the price of an item is advertised for $10 with $3.99 shipping and the [vendor] wishes to match or top their price, the [vendor] would charge $13.99 or higher.”

In other words, an ordinary non-Prime customer buying that item and nothing else from Amazon would pay a total of $14: $10 for the item and $4 for shipping. But if that customer bought at least $35 worth of items at once, thus qualifying for free shipping, the total cost of the item would only be $10. Yet an Amazon Prime member, who paid a fee for “free” shipping this year, is charged a base price of $13.99 for the item no matter what.

Two months after those lawsuits first made the news, Amazon started its feud with Hachette, which has since expanded to include Disney. And in both cases, Amazon is offering to sell ethereal copies of digital media, but refusing to sell physical copies.

Incidentally, if you're selling e-books or streaming video access, there are no shipping or postage costs involved: your customers use their Internet connections to receive the media they paid for, rather than rely on the post office or FedEx. But paper books and plastic movie discs can't be delivered through the Internet: you have to actually mail those things and pay postage costs, too.

So if, hypothetically, you're a mail-order company who offers free shipping on everything yet can't afford to cover these shipping costs, urging your customers away from physical media in lieu of e-books and streaming videos is a strategy you might want to try. But it's not known whether this explains any of Amazon's motivations surrounding its Hachette and Disney disputes.

---

UPDATE: 8/13 A few hours after this article went live, an Amazon spokesperson wrote us to say “I saw your article 'Amazon Stops Pre-Ordering Disney DVDs; Streaming Orders Still Accepted' on ConsumerAffairs, and wanted to note some corrections that need to be made.” What follows is three quotes from our article, coupled with Amazon's commentary about them.

We wrote:

Here's some background: Amazon's feud with the publishers at Hachette has been ongoing for at least three months now. In early May, Amazon started delaying shipments of Hachette titles for no stated reason — a book that Barnes and Noble shipped within 24 hours would take several weeks to arrive if you ordered it on Amazon. But why? Not until May 27 did Amazon admit, in an announcement posted in its Kindle Forum, that it was having a contract dispute with Hachette over what prices to charge for books.

Amazon's response:

We aren’t delaying shipments. As noted in our May 27 post, we are currently buying less (print) inventory and "safety stock" on titles from the publisher, Hachette, than we ordinarily do. Can you update this point?

We wrote:

Coincidentally (or perhaps not), that sounds very similar to an earlier ploy Amazon attempted in its Hachette feud: in mid-July, several weeks after it stopped selling certain Hachette titles

Amazon's response:

This is incorrect—we have never stopped selling any Hachette titles.

We wrote:

Amazon offered to resume selling Hachette books again — but only in e-book form, and with 100% of the money going to the authors themselves (meaning no money going to Hachette to cover operating costs, let alone potential profits).

Amazon's response:

This is incorrect. The offer was as follows, which can also be found here:

• If Hachette agrees, for as long as this dispute lasts, Hachette authors would get 100% of the sales price of every Hachette e-book we sell. Both Amazon and Hachette would forego all revenue and profit from the sale of every e-book until an agreement is reached.

• Amazon would also return to normal levels of on-hand print inventory, return to normal pricing in all formats, and for books that haven’t gone on sale yet, reinstate pre-orders.

The book publisher Hachette isn't the only media company whose physical offerings cannot be pre-ordered on Amazon.com; as of last week, Walt Disney Home Vi...

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Amazon offers to sell e-books for Hachette authors

Book seller Amazon has taken another step in its ongoing contract dispute with publisher Hachette Book Group by offering to sell to sell e-books of Hachette titles and give 100% of the proceeds to the authors, with nothing going to Amazon or Hachette.

Amazon made the offer to certain Hachette authors only a week after an Amazon executive publicly stated that the dispute with Hachette was intended to benefit book-buying customers, by getting lower prices for them.

The New York Times and Wall Street Journal first reported Amazon's e-book offer this week: the Times described it by saying “The confrontation between Amazon and Hachette is growing louder and meaner, as the combatants drop all pretense that this is a reasonable dispute among reasonable people.

David Naggar, Amazon's vice-prsident of Kindle content, e-mailed the offer to a few Hachette authors. The letter, which Gigoam has printed in full, starts out by saying:

“Dear XX

I wanted to ask your opinion about an idea we’ve had that would take authors out of the middle of the Hachette-Amazon dispute (actually it would be a big windfall for authors) and would motivate both Hachette and Amazon to work faster to resolve the situation.”


The next paragraph is an Amazon-friendly summary of the dispute to date, with Amazon making repeated reasonable offers to Hachette, which stubbornly and unreasonably refuses to play along. The third paragraph assures authors that Amazon sympathizes deeply with them:

We agree that authors are caught in the middle while these negotiations drag on, and we’re particularly sensitive to the effect on debut and midlist authors. But Hachette’s unresponsiveness and unwillingness to talk until we took action put us in this position, and unless Hachette dramatically changes their negotiating tempo, this is going to take a really long time.

After spelling out the details of its e-book sales plan, the letter goes on to say:

We haven’t sent this offer to Hachette yet — we’re sending this to a few authors and agents to get feedback first.

What do you think?  Would this be helpful, especially for midlist and debut authors?

Can we talk on the phone later today or tomorrow once you’ve had a chance to digest?

Thanks and look forward to talking

Hachette, for its part, responded with a public statement saying:

“Amazon has just sent us a brief proposal.  We invite Amazon to withdraw the sanctions they have unilaterally imposed, and we will continue to negotiate in good faith and with the hope of a swift conclusion. We believe that the best outcome for the writers we publish is a contract with Amazon that brings genuine marketing benefits and whose terms allow Hachette to continue to invest in writers, marketing, and innovation.  We look forward to resolving this dispute soon and to the benefit of the writers who have trusted their books to us.”

Not much interest

Yet Amazon clearly has no interest in resolving the dispute “soon;” the company responded to Hachette's statement with a new statement of its own:

We call baloney. Hachette is part of a $10 billion global conglomerate. It wouldn’t be ‘suicide.' They can afford it. What they’re really making clear is that they absolutely want their authors caught in the middle of this negotiation because they believe it increases their leverage. All the while, they are stalling and refusing to negotiate, despite the pain caused to their authors. Our offer is sincere. They should take us up on it.

Amazon's mention of “suicide” was in response to something a Hachette spokeperson said to the New York Times, that giving up all of e-book revenue from Amazon sales “would be a suicidal action” for Hachette.

Book seller Amazon has taken another step in its ongoing contract dispute with publisher Hachette Book Group by offering to sell to sell e-books of Hachett...

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Feds allege Amazon has billed parents millions for charges incurred by children

It's easy to spend money on Amazon.com, which may be OK if you're an adult and it's your money. But when children run up huge in-app bills on their parents' accounts, that's another story.

First of all, debts incurred by minors aren't collectible and even if they were, Amazon doesn't verify that the person making in-app purchases is, in fact, the account holder, according to a lawsuit filed by the Federal Trade Commission, which says Amazon has billed parents for millions of dollars in unauthorized in-app charges incurred by children.

What's an in-app charge? It's a charge for a virtual item -- a "coin," "star" or, perhaps, "acorn" -- that kids buy when playing one of the many games sold ini Amazon's app store for use on the Kindle Fire and other devices. 

Consumers rate Amazon.com

“Amazon’s in-app system allowed children to incur unlimited charges on their parents’ accounts without permission,” said FTC Chairwoman Edith Ramirez. “Even Amazon's own employees recognized the serious problem its process created. We are seeking refunds for affected parents and a court order to ensure that Amazon gets parents' consent for in-app purchases."

The FTC earlier sued Apple, alleging similar problems. The agency is seeking full refunds for all affected consumers, disgorgement of Amazon’s ill-gotten gains, and a court order ensuring that in the future Amazon obtains permission before imposing charges for in-app purchases. 

Apple also agreed in 2013 to pay $100 million to settle a class action lawsuit to parents whose children made in-app iTunes purchases. 

Amazon attorney Andrew DeVore said it was "deeply disappointing" that the FTC was proceeding with the action and said the company's actions have been "responsible, customer-focused, and lawful, including prominent notice of in-app purchasing, effective parental controls, real-time notice of every in-app purchase, and world-class customer service."

Consumer groups were quick to jump on Amazon nevertheless. Hudson Kingston, legal director of the Center for Digital Democracy, called Amazon's policies "irresponsible and unfair."

"Today’s FTC action shows that consumers who have been charged for their kids unauthorized in-app purchases should not have to foot the bill. Amazon’s failure to deal fairly with people who purchased its devices and use its apps suggests it places making money as quickly as possible over serving the interests of their consumers," Kingston said. "As Amazon gears up to release a new phone, and expands its impact on the mobile industry and consumers, the FTC’s complaint should serve as a wake-up call for better corporate ethics.”  

'Clearly causing problems'

The complaint alleges that when Amazon introduced in-app charges to the Amazon Appstore in November 2011, there were no password requirements of any kind on in-app charges, including in kids’ games and other apps that appeal to children. According to the complaint, this left parents to foot the bill for charges they didn’t authorize.

According to the complaint, kids’ games often encourage children to acquire virtual items in ways that blur the lines between what costs virtual currency and what costs real money.

In the app “Ice Age Village,” for example, the complaint noted that children can use “coins” and “acorns” to buy items in the game without a real-money charge. However, they can also purchase additional “coins” and “acorns” using real money on a screen that is visually similar to the one that has no real-money charge. The largest quantity purchase available in the app would cost $99.99.

The complaint highlights internal communications among Amazon employees as early as December 2011 that said allowing unlimited in-app charges without any password was “…clearly causing problems for a large percentage of our customers,” adding that the situation was a “near house on fire.”

In March 2012, according to the complaint, Amazon updated its in-app charge system to require an account owner to enter a password only for individual in-app charges over $20. As the complaint notes, Amazon continued to allow children to make an unlimited number of individual purchases of less than $20 without a parent’s approval.

'House on fire'

An Amazon employee noted at the time of the change that “it’s much easier to get upset about Amazon letting your child purchase a $99 product without any password protection than a $20 product,” according to the complaint. In July 2012, as set forth in the complaint, internal emails again described consumer complaints about in-app charges as a “house on fire” situation.

According to the complaint, thousands of parents complained to Amazon about in-app charges their children incurred without their authorization, amounting to millions of dollars of charges.

For example, one mother noted in the FTC complaint told Amazon that her daughter was able to rack up $358.42 in unauthorized charges, while others complained that even children who could not read were able to “click a lot of buttons at random” and incur several unauthorized charges.

The company’s stated policy is that all in-app charges are final and nonrefundable. According to the complaint, even parents who have sought an exception to that policy have faced a refund process that is unclear and confusing, involving statements that do not explain how to seek refunds for in-app charges or suggest consumers cannot get a refund for these charges.

Rapidly evolving

Amazon's DeVore, however, said that Amazon's procedures already meet the requirements of the consent decree that Apple entered into after it was sued by the FTC.

"In-app purchasing was and remains a new and rapidly evolving segment, and we have consistently improved the customer experience in response to data," he said in a letter to the FTC's Ramirez. "Pursuing litigation against a company whose practices were lawful from the onset and that already meet or exceed the requirements of the Apple consent order makes no sense."

The Direct Marketing Association came to Amazon's defense. 

"The Federal Trade Commission should be encouraging innovation in the growing mobile industry, which benefits consumers and competition.  Instead, the Commission seems focused on using novel legal theories and scarce enforcement resources to go after America's leading tech companies in court," said Rachel Nyswander Thomas, the DMA's vice president for government affairs. "Amazon reportedly has already done the right thing by enhancing its app market and providing consumer refunds, so consumers have nothing to gain and plenty to lose from the Commission's lawsuit.  Nothing will discourage future innovation faster than punishing good deeds."

An Amazon "Ice Age" character (Photo credit: Amazon.com) It's easy to spend money on Amazon.com, which may be OK if you're an adult and it's your money...

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Amazon speaks out on Hachette feud

The feud between the Hachette Book Group and book megaseller Amazon is in its third month now, but Amazon executives interviewed by the Wall Street Journalthis week insisted that it's all for the benefit of Amazon's book-buying customers, to get lower prices for them.

From an ordinary Amazon shopper's perspective, the issue first became evident sometime in early May: the company ships most new-book orders within 24 hours, yet buyers seeking copies of certain Hachette titles (the company publishes authors including Stephen Colbert and the late J. D. Salinger) were told they'd have to wait anywhere from two to five weeks.

This was only a problem on Amazon; every other online bookseller shipped Hachette titles within a day, same as any other new book.

Contract disputes

When the Hachette delay first made headlines, Amazon initially declined all media requests for comment. Not until May 27, more than two weeks later, did Amazon publicly discuss the issue, by releasing a statement on its Kindle forum admitting that the Hachette delay was due to contract displutes with the company:

“At Amazon, we do business with more than 70,000 suppliers, including thousands of publishers. One of our important suppliers is Hachette, which is part of a $10 billion media conglomerate. Unfortunately, despite much work from both sides, we have been unable to reach mutually-acceptable agreement on terms.”

Many critics have accused Amazon of “bullying,” unfairly using its clout to strong-arm a hapless published, possibly even skirting the edges of anti-trust violations. On the other hand, Amazon has pointed out, quite truthfully, that Hachette isn't a small-time indie publisher, but part of a large media conglomerate and a big influential business in its own right.

And yesterday, the Wall Street Journal published an interview with Amazon executive Russ Grandinetti, the senior vice president in charge of Kindle content, saying that any such damage to Amazon's reputation was worth it, since the company is acting “in the long-term interest of our customers.... This discussion is all about e-book pricing. The terms under which we trade will determine how good the prices are that we can offer consumers.”

The Journal later noted that Amazon currently holds a 40% share of all new book sales in the past year, compared to only 12% five years ago; it definitely qualifies as the single most poweful book retailer today. But an unnamed industry source told the Journal that both Amazon and Hachette have too much at stake to back down:

“Hachette would have come to terms if they felt that what Amazon was seeking was manageable,” said this person. As for Amazon, “If they walk away without a victory of some kind, they'll get punished on Wall Street.”

Meanwhile, any customer who wants to buy a Hachette title can easily visit any other reputable online bookseller and buy one. Amazon is betting that they won't lose any significant number of loyal customers as a result.

The feud between the Hachette Book Group and book megaseller Amazon is in its third month now, but Amazon executives interviewed by the Wall Street Journal...

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Amazon introduces the Fire -- its first smartphone

With news coverage befitting a space launch in the 1970s, Amazon today launched its first smartphone, dubbed the Fire. It features a 4.7-inch screen, a 13-megapixel camera and unlimited photo storage in the cloud.

And yes, as rumored, it produces 3D images that are sort of like holograms.

But in some very important ways, the Fire is less like a phone and more like the bar code wand the cashier at Best Buy points at the goodies you plop down at check-out time.

Firefly

At the launch event in Seattle, Amazon CEO Jeff Bezos said the Fire can recognize more than 100 million items -- everything from books and DVDs to the title of a song you're listening to.

“Fire Phone puts everything you love about Amazon in the palm of your hand — instant access to Amazon’s vast content ecosystem and exclusive features like the Mayday button, ASAP, Second Screen, X-Ray, free unlimited photo storage, and more,” said Bezos. “The Firefly button lets you identify printed web and email addresses, phone numbers, QR and bar codes, artwork, and over 100 million items, including songs, movies, TV shows, and products — and take action in seconds.

Needless to say, it takes just a quick press of a virtual button to order or find out more information about whatever it is you've just identified. Amazon calls this feature "Firefly" and obviously is hoping it directs even more e-commerce its way.

Want to restock your larder? Just roam around the kitchen and point at the items you want to replenish. Firefly does the rest. 

Still digesting

Wall Street analysts are still digesting this feature, which comes as something of a bolt from the blue. Like the Kindle, it turns a communications device into a self-contained personal shopper that buys from only one source -- Amazon.

Of course, you can also use the phone to stream movies and TV shows, listen to music, read books or access just about anything else from Amazon Prime and other online libraries. Amazon Prime charges $99 yearly and includes free two-day shipping as well as access to a growing library of video, music and e-books.

But not only with Fire help you gorge on the virtual and physical products that catch your eye, it will also help you keep track of your caloric intake.

Bezos said you can simply use Firefly to point at food and get its nutritional specifications. 

Ships July 25 ... maybe

Fire ships on July 25 and is available exclusively on AT&T. Starting today, customers can pre-order Fire at www.amazon.com/Fire-Phone, www.att.com and in AT&T retail locations nationwide. Fire with 32GB is available for $199 with a two-year contract or with 64GB for$299 with a two-year contract.

The Fire may turn out to be a big seller but contrary to the publicists' boasts that the device is available for orders today, we didn't find that to be the case.

The pre-order page on the Amazon site was not working when we tried it repeatedly. And AT&T was fairly clueless when we tried to add a Fire to our AT&T family plan.

With news coverage befitting a space launch in the 1970s, Amazon today launched its first smartphone, dubbed the Fire Phone. It features a 4.7-inch screen,...

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AT&T gets exclusive on Amazon's new smartphone, reports say

There's a lot of buzz developing around tomorrow's release of Amazon's first-ever smartphone, including reports that AT&T will be the exclusive carrier for the new phone.

The Wall Street Journal reports today that AT&T will have a lock on the phone, at least initially. It is already the carrier that providers wireless service to Kindle tablets and e-readers.

The phone -- rumored to be called the Kindle Phone -- will be unveiled tomorrow (Wednesday) in Seattle but it has already been displayed to developers around the country, leading to early reports about what may turn out to be its most distinguishing feature -- a three-dimensional display that works without special glasses.

The Journal says the phone uses retina-tracking technology in four front-facing cameras that makes some images appear to be 3-D, sort of like a hologram.

The link-up could help AT&T pick up new subscribers, possibly giving it a boost at a time when major carriers are locked in a battle to steal customers from each other, having signed up just about everyone who's old enough to use a smartphone.

The Amazon phone faces a tough marketing challenge. Apple and Samsung are well-entrenched with more than 60% of the market. But analysts note that even if Amazon's phone doesn't set the world on fire, it will give Amazon a direct line to its customers.  

Amazon obviously hopes the device ties it even more tightly to its customer base by providing a home screen that displays whatever Amazon in its wisdom thinks each customer is likely to be looking for at any given moment -- anything from toothpaste to music to streaming video.

“Imagine a home screen of all Amazon apps -- that’s kind of what they are looking for,” said Carl Howe, an analyst at Boston-based Yankee Group, Bloomberg News reported.

Photo via YouTubeThere's a lot of buzz developing around tomorrow's release of Amazon's first-ever smartphone, including reports that AT&T will be ...

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Amazon next up to launch streaming music service

You would think that scientists had just discovered a way to stream music over the Internet. After ignoring it for years, the giants of the online world are falling over each other to launch their version of Pandora, which by most reckonings is the oldest legitimate (meaning, legal) music streamer.

Spotify came along a few years later and offered a more customizable experience than Pandora, which remains by far the largest. 

In recent weeks, Apple has bought Dr. Dre's Beats, which not long before had bought MOG, and Google is said to be in talks to buy Songza, which we're told programs music to suit your mood, time of day and what you happen to be doing -- or, at least what you say you're doing.

Now, reports say Amazon will follow suit, launching a streaming music service for its Amazon Prime members tomorrow.

Prime, which costs $99 a year, already offers a streaming video service, free two-day shipping on many items, a Kindle lending library and probably some other things everyone's forgotten about. Most of the competing music services cost about $10 a month.

Amazon already has a pretty good cloud player that will strum the music you buy from Amazon and songs you've uploaded from CDs. Its streaming service will be somewhat truncated, with a somewhat smaller library than Spotify, according to a report in the New York Post

Sony and Warner Music are already on board, the Post said, while Universal Music hasn't yet inked a deal.

Amazon is set to launch its own streaming music offering Thursday, according to sources.Chasing Apple’s recent $3 billion deal to acquire Beats Mus...

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Is Amazon introducing hologram phones later this month?

Anytime you hear a computer-product company promise to release some dazzlingly innovative new whatever onto the market, you must be careful not to get too excited in case it turns out to be just another piece of vaporware — a promised and much-hyped hardware or software release that either fails to live up to the hype, or is never released at all.

At any rate, Amazon has (or maybe has) something new in its development pipeline: a hologram smartphone that will supposedly make images appear in 3-d without your having to wear special glasses.

For example: over in the UK, The Register reported the news with the breathless headline “Help me, Obi-Wan Kenobi! HOLOGAPHIC 3-D PHONE hints in Amazon vid.”

Despite the Princess Leia reference, there's no indication that Amazon is promising a device similar to the [science-fictional] one made famous in Star Wars: press a button (or swipe a touchscreen) and anyone in the room with you can see what appears to be a tiny person, moving around on your tabletop.

But Amazon did release a 50-second video on YouTube, showing various attractive, intelligent-looking people gazing down at an unidentified offscreen something and exclaiming over how wonderful, real-life, amazing, intuitive and similar adjectives that unidentified something is.

Story continues below video

The actors' body language suggests this amazingness has something to do with perspective: one woman, while looking down at the mystery device, kept moving her head and torso from side to side, as though looking at the device from different angles (all of which she found equally impressive).

The video is titled “Find out what these Amazon customers are talking about,” and ends with the promise that whatever they're discussing will be revealed on June 18.

The 3-d phone guesses presumably stem not only from the actors' behavior in the video, but due to an early-May report, originally in the Wall Street Journal, saying Amazon was developing “retina-tracking technology” which, from a viewers' perspective, would make it appear as though images were hovering above a smartphone screen.

Anytime you hear a computer-product company promise to release some dazzlingly innovative new whatever onto the market, you must be careful...

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Amazon admits contract disputes are behind its battle with Hachette

The latest development in the Amazon vs. Hachette Book Group saga has Amazon openly admitting that contract disputes are behind the recent inability of customers to buy certain Hachette-published titles on Amazon.com. As Amazon announced on its Kindle forum May 27:

“At Amazon, we do business with more than 70,000 suppliers, including thousands of publishers. One of our important suppliers is Hachette, which is part of a $10 billion media conglomerate. Unfortunately, despite much work from both sides, we have been unable to reach mutually-acceptable agreement on terms.”

The Amazon v. Hachette battle started slowly. Earlier this month, we first reported that Amazon was delaying shipments of certain Hachette titles: a book that would normally ship within a day or two of the order being placed instead had shipping dates listed several weeks in the future.

The New York Times had first noticed this Hachette-specific shipping delay on May 8, when it reported:

A Hachette spokeswoman said on Thursday that the publisher was striving to keep Amazon supplied but that the Internet giant was delaying shipments “for reasons of their own.” Hachette is one of the largest New York houses, publishing under the Little, Brown and Grand Central imprints, among many others.

The affected books are a mixture of new and old. A just-published memoir, “Everybody’s Got Something,” by the “Good Morning America” anchor Robin Roberts, is taking as long as three weeks to ship, customers were told. So is Stephen Colbert’s “America Again: Re-becoming the Greatness We Never Weren’t.” …. Generally, most popular books are available from Amazon within two days. An Amazon spokesman declined to comment.

No comment

One particular bit of that quote, where Amazon “declined to comment,” was repeated in pretty much every succeeding media story about the officially mysterious dispute between the bookseller and book publisher. Just this week, for example, on May 26, the Associated Press reported “Amazon escalates standoff with publisher Hachette Book Group,” summarizing the previous two weeks' events before providing the latest official responses from the two parties involved:

"We are doing everything in our power to find a solution to this difficult situation, one that best serves our authors and their work, and that preserves our ability to survive and thrive as a strong and author-centric publishing company," Hachette said in a statement Friday issued through spokeswoman Sophie Cottrell. Later Friday, Hachette released a more strongly worded statement, saying it was "sparing no effort and exploring all options."

Amazon declined to comment.

Two days earlier, a reporter for Bloomberg news put out a quick update story that “Hachette apologizes to authors caught in Amazon dispute,” and gave readers a quick summary of the situation:

Disagreements between Seattle-based Amazon and publishers have centered on digital-book prices and a reluctance by some houses to replace physical copies of older books with online versions.

Megan Fitzpatrick, a Hachette spokeswoman, didn’t immediately respond to voice-mail and e-mail messages left after business hours. Craig Berman, an Amazon spokesman, declined to comment.

So after several weeks of Amazon declining to comment, its May 27 comment in the Kindle forum was newsworthy indeed.

A cynic might suggest Amazon chose to break its comment-silence because public opinion seemed to be against it in this dispute; typical headlines included “Amazon has gone too far/ the e-book monopolist, having strong-armed Hachette, may finally get its day in court” (Fortune/CNN), and “In the standoff between Amazon and Hachette, the customer comes last” (ditto).

Vintage Bezos

On the other hand, Time's business opinion page wrote “Amazon's war on Hachette is vintage Jeff Bezos — controlling, ruthless, vicious … and probably good for consumers.”

How's that? 'The battle boils down to this: What is the optimal price for e-books? If it’s too high, fewer will be sold. Too low, profit margins will narrow even further. Bezos, head of the world’s biggest book retailer, thinks he has a better view than book publishers of what e-books should cost. He’s probably right.”

But the anonymous headline-writer at the link-aggregation blog Fark.com took a less optimistic view of the situation, linking to Slate's coverage of the story with the sardonic headline: “Amazon encourages readers of Hachette books to purchase them from one of their competitors. The online retail giant then added, 'Good luck finding one. Mwahahahahahahahahahahahaha (inhale) hahahahahahahahahahaha'”

But on the other other hand (the possibilities here represented by a being with far more hands than your typical human gets), one of the first commenters in that Fark discussion thread pointed out that Hachette is not exactly a poor innocent little put-upon bookseller either: in early 2013, Hachette was one of five publishers to agree to a settlement in a federal lawsuit that eventually found Apple and those five publishers guilty of price-fixing e-books.

So the Amazon v. Hachette battle isn't David and Goliath so much as Goliath and Goliath, and which giant you root for probably depends on which side you find more sympathetic.

But in the meanwhile, if you're an Amazon customer hoping to buy certain books published by Hachette, Amazon advises you to look elsewhere if you want to buy them online: “If you do need one of the affected titles quickly, we regret the inconvenience and encourage you to purchase a new or used version from one of our third-party sellers or from one of our competitors.”

The latest development in the Amazon vs. Hachette Book Group saga has Amazon openly admitting that contract disputes are behind the recent inability of cus...

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Amazon stops selling Hachette book titles

What does Amazon.com have against the Hachette Book Group? Nobody outside of Amazon's inner circle knows for sure (more on that later), but as The New York Times reported on Friday, the Internet retail giant has decided to escalate matters.

Two weeks ago we told you that Amazon, alone among online booksellers, was delaying its shipments of Hachette books — which includes such authors as Stephen Colbert, J. D. Salinger, and the latest novel by superstar author J. K. Rowling (of Harry Potter fame). Now it appears Amazon has stopped selling Hachette books altogether. Though the company has not said why, it's possible that maybe Amazon is upset with Hachette for publishing an unflattering account of the company. As The Times said:

The retailer began refusing orders late Thursday [May 22] for coming Hachette books, including J.K. Rowling’s new novel. The paperback edition of Brad Stone’s “The Everything Store: Jeff Bezos and the Age of Amazon” — a book Amazon disliked so much it denounced it — is suddenly listed as “unavailable.”

In some cases, even the pages promoting the books have disappeared. Anne Rivers Siddons’s new novel, “The Girls of August,” coming in July, no longer has a page for the physical book or even the Kindle edition. Only the audio edition is still being sold (for more than $60). Otherwise it is as if it did not exist.

The confrontation with Hachette has turned into the biggest display of Amazon’s dominance since it briefly stripped another publisher, Macmillan, of its “buy” buttons in 2010 …. Amazon has millions of members in its Prime club, who get fast shipping. This, as Internet wits quickly called it, was the “UnPrime” approach.

Amazon is reportedly using the same tactics in Germany, squeezing the publisher Bonnier by delaying shipment of its books.

Given that remark about “Prime” and “un-Prime” shipping, it's worth recalling that, as of March, there are at least two lawsuits against Amazon, alleging that the company actually charges Prime members for “free” shipping by raising the base price of items Prime members buy: an ordinary customer might see a certain item listed for $10 plus $4 shipping, with the shipping cost waived if the total purchase exceeds $35, whereas a Prime member with “free” shipping sees the same item offered for $14.

But it looks like Prime and non-Prime Amazon shoppers at least get the same low low price for certain Hachette books: zero dollars, because the books aren't being sold at all.

What does Amazon.com have against the Hachette Book Group? Nobody outside of Amazon's inner circle knows for sure (more on that later), but as The New York...

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Hachette says Amazon is delaying its book shipments

If you're visiting online booksellers, hoping to buy something by J.D. Salinger, Stephen Colbert or other authors published under the Hachette Book Group, be warned: though most online retailers will ship your book right away, or at most within a day or two, Amazon.com might delay shipping anywhere from two to five weeks.

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Why? Hachette says this is a negotiating tactic on Amazon's part, whereas Amazon says – nothing, actually, since the company has declined media requests for comment.

The New York Times first reported the matter last Friday, noting that while most popular titles listed on Amazon are available within two days, a curiously large percentage of Hachette books have listed shipping times of two to three weeks.

Though Amazon was unwilling to speak to the Times, Hachette spokesperson Sophie Cottrell did:

“We have been asked legitimate questions about why many of our books are at present marked out of stock with relatively long estimated shipping times on the Amazon website, in contrast to immediate availability on other websites and in stores,” said Sophie Cottrell, a Hachette spokeswoman. “We are satisfying all Amazon’s orders promptly.”

But, she added, “Amazon is holding minimal stock” and restocking some of Hachette’s books “slowly, causing ‘available 2-4 weeks’ messages.”

Whatever the reason for the Hachette Books shipping delay, it's limited to Amazon; many of the same titles whose Amazon shipping dates are listed several weeks in the future will ship within 24 hours from Barnes and Noble.

If you're visiting online booksellers, hoping to buy something by J.D. Salinger, Stephen Colbert or other authors published under the Hachette Book Group, ...

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Amazon's "Prime Pantry" delivers groceries, household goods

The day wouldn't be complete without Amazon expanding into some new market segment. Today it's home delivery of groceries.

Amazon is announcing something called Prime Pantry, which will let Amazon Prime customers order as many groceries and household items as can be stuffed into a 45-pound box. Unlike other Prime services, there will be a delivery charge -- a flat $5.99, regardless of how full the box is.

How do you know when the box is full? A little icon shows you how full your box is as you add items. 

But, you say, you can already order all kinds of grocery and household items from Amazon. Yes, you can, and many of them qualify for free two-day shipping for Prime members.

But many other items aren't currently offered under Prime -- like soda, bottled water or canned foods, simply because they're too heavy to ship for nothing.

It's not quite clear whether Amazon has added a raft of new products or if it is simply offering a more economical way to ship bulkier items. But unless you're heavily into body-building, there's nothing wrong with letting someone else lug cartons of soft drinks, bottled water and laundry detergent from the curb to your front door.  

On the negative side, we tried to put together a test order but the selection was so limited that we couldn't find 45 pounds worth of anything we wanted. In the sorely lacking department: iced tea in big bottles, coffee beans that aren't Starbucks, big bottles of decent olive oil, snack bars from somebody other than Kashi and so on.

Maybe the selection will improve with time but for now it's very white bread, so to speak.   

The day wouldn't be complete without Amazon expanding into some new market segment. Today it's home delivery of groceries.Amazon is announcing something ...

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Amazon smartphone in the works, reports say

You don't necessarily think of Amazon as a hardware manufacturer, even though it has made and sold millions of Kindles, Kindle Fires and other e-readers and tablets.

Not to mention the Amazon Fire TV, the company's new set-top box. And soon, if industry gossip and leaked reports are accurate, there'll be an Amazon smartphone.

The Wall Street Journal says today that the phone is expected to be publicly introduced in June and to begin shipping in late September, just in time for the holiday shopping season.

It may be a little hard to see how the world needs yet another smartphone but the Journal says Amazon is trying to get out ahead of the pack with some spiffy new features -- including a 3-D effect that's achieved with four front-facing cameras.

The cameras track the movement of your retina and adjusts the image accordingly, making it seem to hover in front of your, sort of like a hologram.

Magic wand

Amazon is also said to be developing a wand-like device that would let you scan the barcode on grocery products that you want to order. They would then show up on your doorstep in a day or two. 

The idea is that, as the peanut butter jar starts becoming transparent, you swipe the wand across the bar code. That's it -- nothing else required.

Fire TV installation

As for Fire TV, we ordered one and hooked it up last week. As Amazon promises, our account was pre-loaded. We didn't have to type in our Amazon user ID or password and, somewhat puzzlingly, it also knew our Netflix ID. 

However, there was nothing quick about the installation. The box kept downloading updates and rebooting itself in a seemingly endless loop for about 15 minutes, which put us on edge as we were dying to get to the latest episode of "Extreme Cheapskates."

You would think that if Amazon takes the trouble to detect and load individual IDs and passwords when someone orders a Fire that it would also take a few seconds to flash the latest software updates, but apparently not.

Because of other consumerism emergencies, we didn't have much time to experiment with the voice commands but the few we tried worked perfectly. We found episodes of "True Detective" with no difficulty.

Reverse phone book

Some reviews have faulted the voice recognition for working only with Amazon titles, which may be true. But a fairer comparison would be to stack it up against the horrible Verizon FiOS DVR controls, which are about as elegant as a reverse phone directory.

True to their roots, which extend back to the telegraph days, the phone and cable companies use the oldest methodologies they can find, forcing customers to click through endless directory trees to find the program they're looking for -- a stupid system only the Dilberts could love.  

The old-school providers are also shameless in hawking their movie and on-demand rentals while customers search feverishly for the same titles that are usually available for no charge or a nominal charge on Amazon, Netflix and other new-generation networks.

Most consumers would probably be quite happy to do all of their viewing with a system as simple as those provided by Roku, Amazon, Google Chromecast and Apple TV. One of these days a major "content provider," to use the current moronic description, will tell the cable giants to get lost and cast their lot with the upstarts.

Or they can mimic daily newspapers, which sat calmly back and watched the Internet eat their business model. 

You don't necessarily think of Amazon as a hardware manufacturer, even though it has made and sold millions of Kindles, Kindle Fires and other e-readers an...

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Amazon introduces its set-top box -- Fire TV

Amazon today unveiled its new TV set-top box, dubbed "Fire TV," the latest addition to its Kindle line of products. As reporteda few weeks ago, the device will compete with Roku, Chromecast, Apple TV and gaming consoles such as Microsoft's Xbox.

“Tiny box, huge specs, tons of content, incredible price — people are going to love Fire TV,” said Jeff Bezos, Amazon.com Founder and CEO. “Voice search that actually works means no more typing on an alphabet grid. Our exclusive new ASAP feature predicts the shows you’ll want to watch and gets them ready to stream instantly."

Fire TV starts at $99 and is available for immediate ordering, Bezos said. The device would include Amazon Instant Video, Prime Instant Video, Netflix, Hulu Plus and other popular streaming services.

In an effusive press release, Amazon said Fire TV's quad-core processor has more than three times the processing power and four times the memory of Apple TV, Chromecast, or Roku 3 for "exceptional speed and fluidity."

Predictive delivery

Amazon not long ago hinted it was working on a "predictive delivery" system, meaning that it would prepare and ship items that its software has decided customers are about to order. Fire TV is the first product to include that feature, dubbed ASAP (Advanced Streaming and Prediction).

Amazon said ASAP "predicts which movies and TV episodes you’ll want to watch and buffers them for playback before you even hit play."

The device also includes games like Minecraft, Monsters University, The Game of Life, The Walking Dead, NBA2K14, Asphalt 8, Riptide GP2, Despicable Me: Minion Rush, among others, at an average price of $1.85. 

Another feature, called Amazon FreeTime, lets parents choose what their kids see and set time limits for types of content and times of day — no more negotiating for one more show before bedtime.

"Customers who subscribe to FreeTime Unlimited — Amazon’s all-you-can-eat content subscription designed for kids ages 3 to 8 — will get unlimited access to thousands of movies and TV shows," Amazon said.

No set-up

Fire TV comes automatically pre-registered, which Amazon said allows consumers to get started with no set-up hassle.

"Just plug it in and start watching. All of your previously purchased movies and TV shows from Amazon, as well as personalized recommendations and your Watchlist, will be there waiting for you when you turn on Fire TV," the company said.

Fire TV (Amazon photo)Amazon today unveiled its new TV set-top box, dubbed "Fire TV," the latest addition to its Kindle line of products. As reported...

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e-Book publishers dish out $166 million to readers in antitrust settlement

Now and then, struggling writers manage to get a few bucks for their efforts. But this week, it's readers who'll be getting paid. 

That's because five of the six biggest publishers of e-books will be sending more than $166 million to consumers, as either checks or a credit to their account. It's part of a settlement involving the publishers and 33 states.

 The states sued publishers Hachette Book Group Inc., HarperCollins Publishers LLC, Simon & Schuster Inc., Holtzbrinck Publishers, LLC, d/b/a Macmillan, and Penguin Group (USA) Inc., alleging anticompetitive activity. The publishers agreed to settle the suit by making the payments that will be going out this week.

A sixth publisher, Apple, Inc., refused to settle and went to trial. A court found that the publishers and Apple had engaged in an illegal conspiracy that restricted price competition and raised the retail prices of e-books. Apple has appealed and that case is still pending.

“Illegal actions by these publishers forced consumers in New York and across the nation to pay artificially inflated prices for e-books,” said New York Attorney General Eric Schneiderman. “Companies engaging in such anticompetitive conduct will be punished — and starting today, those injured by their actions will start to receive full and fair compensation.”

Under the settlements, consumers in the 33 states who purchased e-books from Amazon, Barnes & Noble, Kobo or Apple will automatically receive a credit on their e-book accounts. Purchasers of e-books from Sony will automatically receive refund checks in the mail.

Consumers who purchased e-books from other retailers, and who filed a timely claim form with the Settlement Administrator, will receive refund checks in the mail.

For more information on the settlements, visit www.ebookagsettlements.com.

Now and then, struggling writers manage to get a few bucks for their efforts. But this week, it's readers who'll be getting paid. That's because fiv...

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Amazon video-streamer just about ready to ship, report says

Wait! Don't cancel that Amazon Prime membership just yet. Amazon is said to be ready to start shipping its long-rumored video-streaming device early next month.

The Amazon device will be similar to Roku, Google Chromecast and Apple's set-top boxes and will give consumers access to popular video services like Netflix, Hulu Plus, HBO Go and, of course, Amazon. 

The Wall Street Journal says the device will be sold at Best Buy and Staples, as well as online at Amazon.com. 

Pricing isn't yet known but it's likely that some kind of incentive will be offered to Amazon Prime members. Beyond a discount of some kind, the obvious question is: why would you buy this if you weren't a Prime member since Prime includes access to original Amazon production and hundreds of other TV series and movies?

Pricing remains unclear, though the people familiar with the company's plans said the device likely would come with incentives available to members of Amazon's Prime streaming video and shipping program. Last week Amazon said it is increasing the price of Prime by $20 to $99 annually, in part because of the rising cost of acquiring video.

Most of the existing set-top boxes are relative inexpensive and also -- refreshingly -- relatively simple. Amazon's device is expected to similar. It will run on a version of Google's Android operating system, as do Amazon's Kindles.

Besides producing more original TV shows like poitical comedy "Alpha House," Amazon is said to be in talks with music publishers, apparently hoping to create an on-demand music-streaming service.

Wait! Don't cancel that Amazon Prime membership just yet. Amazon is said to be ready to start shipping its long-rumored video-streaming device early next m...

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Survey: Prime price increase hurts Amazon's brand

Amazon may have underestimated the negative blowback from its decision to raise the price of its Prime memebership to $99, according to a survey conducted over the last few days by Brand Keys, a leading retail research consultancy.

"Consumer expectations are always on the increase, and when it comes to online retail, they operate in a 'what-have-you-done-for-me-recently?' paradigm. Price increases weren't what Prime Members were expecting," said Robert Passikoff, found and president of Brand Keys.

Amazon announced the 25% price increase a week ago following rumors that it would raise the rate by as much as 50%.

In a survey conducted by Brand Keys March 14-16 among 1,050 Amazon Prime members, metrics– showed that the Amazon brand took a blow to its normally high overall brand engagement and loyalty evaluations.

Loyalty evaluations among Prime members were down 10%, from 93% to 83%. Customers also took to the web and social media to vent their frustrations.

"I've been a Prime member for a couple of years but I am reconsidering it now," said Karen Hesse, a California notary public in a Facebook posting. "Now that Prime membership is taxed as well, I have to see if Prime saves me more than $110 a year. I like the free videos and the lending library that come with the membership but I don't think my use is that great."

Engagement takes a hit

Brand diagnostics showed that the price increase resulted in significantly negative effects to two important emotional engagement drivers for the Online Retail category: 'Brand Reputation' and 'Brand Value.'

"When a brand misses the mark when it comes to consumers' expectations, 'expectation' quickly becomes 'disenchantment,' and based on these assessments. Prime members seem really disenchanted with the Amazon brand right now," said Passikoff.

"Hard as it is to believe, there was time when consumers ordered a product, they paid for shipping and if they weren't happy, they paid to return it. It worked exactly like consumers expected it would," noted Passikoff, "but today that seems like a distant era?"

Zapposification

In 2003 Brand Keys called it the 'Zappos-ification of America,' brand differentiation and consumer engagement à la free shipping and returns and speed of delivery. Zappos, the innovative online shoe retailer, told consumers they'd receive their order in five days, but delivered in two. Consumers were pretty happy.

"'Delighted' you might say," said Passikoff. "And in order for other brands not to look as though they were lagging, they too offered free shipping and returns. This took various forms and offers, but in short order, consumers came to expect it, which is precisely the nature of delight, expectations, and brand engagement."

Amazon has been the No. 1 brand in Brand Keys' Customer Loyalty Engagement Index for as long as the category has existed.

For $79 a year members received free two-day shipping and access to a raft of free streaming videos, exclusive content, and added values like free e-book borrowing.

Tolerably happy

"If people weren't precisely delighted to pay, they were tolerably happy to get things fast and not pay extra. Estimates vary from category-to-category, but membership programs like these tend to attract consumers who spend more, sometimes significantly so. So it should work out for everyone, right?" said Passikoff.

Passikoff said there appear to be business justifications for Amazon's decision -- chiefly higher shipping costs -- but he said that consumer decision-making is more emotional than rational and explanations about higher costs don't placate customers anymore.

He noted that an online rival, ShopRunner.com, a site that guarantees two
-day delivery from many of the retailers on their site, has already offered to waive its $79 annual fee to anyone "disgruntled" by the Amazon price hike.

"Amazon should have expected that," said Passikoff.

Amazon may have underestimated the negative blowback from its decision to raise the price of its Prime memebership to $99, according to a survey conducted ...

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Amazon confirms it: Prime membership going up to $99

Amazon has made it official: its popular Prime membership program will set you back $99, a $20 per year increase. In its defense, Amazon notes it's the first price increase in five years and says it reflects rising delivery costs and a widely expanded menu of services.

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"Since 2005, the number of items eligible for unlimited free Two-Day Shipping has grown from one million to over 20 million," Amazon said in an email to its Prime customers today. "We also added unlimited access to over 40,000 movies and TV episodes with Prime Instant Video and a selection of over 500,000 books to borrow from the Kindle Owners' Lending Library." 

The annual fee gets users free two-day shipping and access to Amazon's Prime video streaming service, which includes thousands of movies and TV shows as well as a growing list of original productions, and a free book-lending program.

There are rumors Prime members will also soon include a streaming music service, similar to Spotify.

There had been earlier reports that the price would be going up by as much as $40. The increase becomes effective on each customer's renewal date. 

Amazon has made it official: its popular Prime membership program will set you back $99, a $20 per year increase. In its defense, Amazon notes it's the fir...

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Amazon Prime looks at raising its Prime membership fee

If you're an Amazon Prime member, you're in good company. So are 25 million or so other consumers. For $79 per year, you enjoy free two-day shipping on many purchases and a growing library of free streaming videos. 

Back when Prime started, it sounded a little too good to be true, which raised our suspicions, so we ordered a lawn mower just to see what would happen. What happened was that two days later, a large box containing a lawn mower showed up on our front step. And yes, the price was lower than nearby stores.

So Prime is a pretty good deal, maybe a little too good. Which is why Amazon is finally starting to talk about raising the fee by as much as 50 percent, a move that would add about $500 million to Amazon's bottom line.

Kind of odd

Amazon is, to say the least, unusual. It has for years put growth and customer service ahead of profit. It's a strategy that has paid off, sort of. It has produced stellar growth and unprecedented loyalty -- revenue growth of 22 percent last year, 10 times greater than Walmart's 2.2 percent growth rate and greater than the worldwide average ecommerce growth rate of 18 percent.

All that is great, but the company is still not consistently profitable, and Prime is part of the reason. It's estimated Amazon loses $1 to $2 billion on Prime each year.

All of this might be OK if Amazon was a private company that didn't have to answer to investors, but it's not, and Wall Street would like to see a bottom line that has a lot of zeros after the quarterly profit.

So if you were planning to order, let's say, a snow blower or some other big bulky item without getting stuck for the shipping cost, this might be the time to do it. 

If you're an Amazon Prime member, you're in good company. So are 25 million or so other consumers. For $79 per year, you enjoy free two-day shipping on man...

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Amazon working on a retail check-out system that uses the Kindle

 There are two or three lines of business that all the big technology companies want a piece of, and perhaps the one with the most potential is retail check-out -- or point-of-sale payment processing, as it's sometimes called.

Back when everyone paid cash or wrote checks, a dumb old cash register was all that was needed. Then credit cards came along and everyone added a card reader. Now most retailers have integrated systems that combine payment, some form of backroom inventory control and perhaps a loyalty program.

Big retailers have big complicated systems like, uh, Target and Neiman Marcus. It's going to be awhile before they're scrapped, which may or may not be a good thing.

Smaller systems

Ah, but small and medium-sized retailers -- they tend to have small standalone systms that at the most consist of a handful of check-out stations. That's what PayPal, Google, Apple, Samsung and everyone else would like to take over.  

The latest reported entrant in the race is Amazon, which already has just about the slickest online payment and inventory control system of anyone. A report in the Wall Street Journal today says Amazon has dreamed up a way of using the Kindle as a point-of-sale device.

Just how it would work isn't quite clear at this point but early reports say retailers would use the Kindle to record sales and, if necessary, a credit card reader to swipe the card of customers not already in the system. Amazon, we would remind you, has 230 million customers in its database, which gives it a big headstart.

It could also offer retailers economical website development, data analysis and other perks that smaller merchants often can't afford.

Why is everybody so eager to get into bricks-and-mortar retail, which is supposedly dead on its feet? It's pretty simple: bricks-and-mortar still accounts for 90% of retail sales and a big chunk of that comes from small merchants, the very ones Amazon is said to have in mind.

All of this is still in the research and development stage and may never happen, but it's a plan that sounds a lot simpler than some of the other daydreams that are floating around in the clouds these days.

There are two or three lines of business that all the big technology companies want a piece of, and perhaps the one with the most potential is retail check...

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Amazon's latest patent takes speedy delivery up a notch or two

Amazon lets no grass grow under its customers' feet. Its one-click shopping eliminates the tedious shopping-cart procedure that most other e-commerce sites cling to and its delivery times continue to shrink towards same-day.

But that's not quite fast enough, as Amazon sees it. Next up is "anticipatory shipping" -- newly-patented by Amazon. The patent application was filed in 2012 and granted on Dec. 24 last year.

Amazon hasn't said much publicly about it but the idea is that its software already has a pretty good idea of your interests, shopping patterns and most recent browsing behavior. It's not too much of a leap from there to predict what you may be buying in the next day or two.

Been staring at that Acer Ultrabook? Amazon wants to start it rolling so that it's as close as possible to -- and maybe even on -- your doorstep when you finally get the nerve to hit the "buy" button.  

It goes a bit beyond that, actually. The patent also speaks of refinements to Amazon's inventory system. It doesn't just want to speed up delivery, it wants to be sure it doesn't run out of the items its customers appear just about ready to buy.

This is not really so unusual.

After all, retailers already engage in trying to read the minds of their customers. You think Walmart stocks all those beer coolers just before football season because it thinks they're attractive and will make their stores look more festive? 

Obviously, there are pitfalls in this but there are also pitfalls in not being able to fulfill customers' wishes quickly. So it may just be that Amazon is once again several steps ahead of its competitors, with or without those drones everyone was droning on about a few weeks ago.

Amazon lets no grass grow under its customers' feet. Its one-click shopping eliminates the tedious shopping-cart procedure that most other e-commerce sites...

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Amazon's Kindle Fire blazed new trails over the holidays

If you fired up a new Kindle Fire over the holidays, you were in good company -- so did millions of others. A report by the analytics firm Flurry says Kindle Fire activations on Christmas Day were 24 times the average for the first three weeks of December.

Apple and Samsung devices both turned in low single-digit gains. Apple was also outpaced in laptop sales, with Google Chromebook sales quadrupling during the first 11 months of the year. 

What do the Fire and the Chromebook have in common? That's right -- low price. The Kindle starts at $139 for the 7-inch model and you can pick up a Chromebook for $199.

In both cases, the devices are basically gateways to the goods and services their manufacturers are selling. Amazon sells the books, movies, music and thousands of other products that you can buy and, in some cases, consume through the Fire.

Ditto with the Chromebook. It exposes you to all things Google -- ads, a social network, books, movies, music ... well, you get that idea.

Of course, Apple has iTunes but its mercantile activities pale beside its competitors and it shows in the price of Apple's products. A MacBook Pro will set you back $1,400 or so and an iPad fetches $400 or more, depending on size and configuration. 

Amazon sells Kindle tablets at cost, putting them within the Christmas budgets of more people than some other devices. The reason Amazon sells tablets at cost is that they are a channel for promoting physical goods and promoting and delivering digital content,” stated a blog post today by Mary Ellen Gordon, Flurry’s head of research.

Amazon is stingy with sales information but said last week that it sold “millions” of Kindle devices during the holiday season. The Cyber Monday shopping weekend was the best ever for Kindle Fire tablets and Kindle e-readers. While impressive, its 24-fold increase in Christmas activations was down from 40-fold and 35-fold gains in each of the prior two years.

However, it should be noted that in the overall tablet market, Amazon doesn’t come close to challenging the share of Apple or Samsung, which had about 30% and 20%, respectively, of the market as of the third quarter, according to an IDC estimate. 

The most likely interpretation of that statistic is that we're willing to cheap out when buying presents but when the gift is for ourselves, we stick with higher-end merchandise.

If you fired up a new Kindle Fire over the holidays, you were in good company -- so did millions of others. A report by the analytics firm Flurry says Kind...

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Amazon working on delivery drones to speed purchases to consumers

The other day, we ordered some memory chips for a computer we were messing with. We placed the order about 10 a.m. on Amazon and the confirmation said delivery would be by 8 p.m. the same day.

Actually, the chips didn't show up until after 9 p.m. but it was still pretty impressive, and gave us time to get the chips in and working before the next grueling day of sorting through consumer grins and gripes.

Amazon has been working towards same-day delivery for quite some time but the company's founder and CEO. Jeff Bezos, unveiled a potential quantum leap last night in an interview with Charlie Rose on the CBS News show "60 Minutes" -- a small drone that Bezos says will be able to deliver packages up to 8 pounds within half an hour.

Now these aren't the drones the U.S. uses to kill people, although Bezos admits there are still some safety issues to be addressed and he cautioned that it will likely be several years before the drones come whirring to a neighborhood near you, bearing DVDs, books, dog treats, gluten-free flour and the other tidbits consumers turn to Amazon for.

The prototype that Bezos displayed last night looks sort of a like a mechanical octopus and the prototype was appropriately called an "octocopter" or, more formally a Prime Air Vehicle.

“I know this looks like science fiction. It’s not,” Bezos insisted. 

Story continues after video

Prime delivery

The octocopters will be an upgrade for Amazon's millions of "Prime" customers, who now get free two-day shipping for $79 a year.

Bezos said the octocopters have a range of about 10 miles, which puts them in reach of millions of customers in major urban areas. Of course, those major urban areas also have a lot of other things going on and it's not too hard to imagine an octocopter colliding with a bicyclist or passing pigeon but Bezos said technology is being developed to handle such bothersome issues.

No one has yet mentioned plans for delivering to apartment buildings, which are, after all, pretty common in urban areas. Is the octocopter going to be able to ring the intercom and wait to be buzzed in? Can it tip the doorman?

There will also doubtless be some lengthy discussions with the Federal Aviation Administration (FAA). This, after all, is the agency that took decades to decide it would be OK for people to use their wireless devices in flight. How likely is it the FAA will simply nod and say, "Sure, whatever" when presented with the spector of hordes of flying delivery drones zipping through the atmosphere?

Actually, says Amazon, the FAA is already aware of the issue and is beginning to cogitate about it.

"The FAA is actively working on rules and an approach for unmanned aerial vehicles that will prioritize public safety. Safety will be our top priority, and our vehicles will be built with multiple redundancies and designed to commercial aviation standards," Amazon said in a press release.

"One day, Prime Air vehicles will be as normal as seeing mail trucks on the road today," the press release claimed.

The other day, we ordered some memory chips for a computer we were messing with. We placed the order about 10 a.m. on Amazon and the confirmation said deli...

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Amazon vs. brick-and-mortar stores: whose prices are the lowest?

Just yesterday came news that Amazon is raising the minimum purchase limit required for free shipping, from $25 to $35.

And today, the Lifehacker blog published the results of a weeks-long price comparison it did between Amazon and various brick-and-mortar retail businesses, asking “Is it actually cheaper to order everything from Amazon?” and concluding that the answer is “Not always, even when the shipping costs are free.”

But results vary based on what sort of item you’re buying, as well as what store you’re buying it from.  If you’re in the market for small appliances or electronics, Lifehacker found, Walmart is generally cheaper than Amazon, but Amazon is cheaper than Best Buy.

Lifehacker also determined that where grocery costs are concerned, Amazon is routinely more expensive than regular grocery stores. However, it’s worth noting that food costs can vary wildly depending on where you live or what time of year it is.

(Speaking for ourselves, we’ve noticed one specific subcategory of groceries where Amazon is consistently cheaper than retail stores: import items, bought in bulk. We personally are addicted to a certain British candy bar which, in America, we’ve only ever seen for sale in the expensive “British tea shops” you’ll see in touristy areas, or occasionally in the “British imports” section of certain upscale grocery stores. Compared to what such stores charge, that candy bar sells for half the price on Amazon—if you buy a dozen at a time.)

When selling physical books, Amazon either ties or beats prices at Barnes and Noble, but for ebooks, Amazon offers no across-the-board benefits compared to its competitors: some titles sell for more, some for less, others about the same.

Here’s a good rule to follow, whether you’re shopping from Amazon or anybody else: never assume anybody automatically offers the best price on everything. A few minutes spent comparing prices now can save you a lot of money later, when you’re ready to make your purchase.

Just yesterday came news that Amazon is raising the minimum purchase limit required for free shipping, from $25 to $35. And today, the Lifehacker ...

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Amazon offers Kindle versions of previously purchased print books for $2.99 or less

If you think about it, a book is really not much different from a song, a movie or a newspaper. They're all content embedded in a delivery medium -- paper, vinyl, a CD or a digital file on your hard drive or in the cloud.

Copyright law generally allows you to make a copy of, let's say, an album you bought in LP form. You can legally play the record and capture the content in a new medium -- a CD or your hard drive. To use plainer language, the printed book is sort of a wrapper for the content created by the author.

Online giant Amazon already gives you a digital version of any CDs you buy and now it's making a similar offer for its Kindle customers, with a new program called "Kindle Matchbook."

Matchbook lets you buy the Kindle edition of print books you purchased new from Amazon. Print purchases all the way back to 1995 — when Amazon first opened its online bookstore — will qualify once a publisher enrolls a title in Kindle MatchBook. Amazon said.

Over 10,000 books will already be available when Kindle MatchBook launches in October, including best sellers like I Know This Much Is True by Wally Lamb, The Art of Racing in the Rain by Garth Stein, The Thorn Birds by Colleen McCullough, A Prayer for Owen Meany by John Irving and The Hangman’s Daughterby Oliver Pötzsch, with many more titles to be added over time. 

“If you logged onto your CompuServe account during the Clinton administration and bought a book like Men Are from Mars, Women Are from Venus from Amazon, Kindle MatchBook now makes it possible for that purchase — 18 years later — to be added to your Kindle library at a very low cost,” said Russ Grandinetti, Vice President of Kindle Content. “In addition to being a great new benefit for customers, this is an easy choice for publishers and authors who will now be able to earn more from each book they publish.”

Amazon said that "bundling" print and digital has been one of the most requested features from customers. With Kindle MatchBook, they can keep their favorite book on their shelf, and have a copy in their digital library for reading.

Customers can learn more by visiting www.amazon.com/kindlematchbook.

If you think about it, a book is really not much different from a song, a movie or a newspaper. They're all content embedded in a delivery medium -- paper,...

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Apple loses e-book antitrust case

A U.S. District Court judge has ruled against Apple, finding it liable for violating the antitrust laws by conspiring with major U.S. publishers to fix the prices of electronic books. A Seattle attorney representing consumers in a class-action lawsuit said the court's ruling should hasten the progress of the consumer case. 

That case, filed on Aug. 9, 2011, seeks damages for millions of e-book purchasers to compensate them for higher e-book prices resulting from Apple and the publishers’ alleged price-fixing scheme. 

“Judge [Denise] Cote ruled definitively that Apple was guilty of conspiring to fix prices for e-books, and we believe this ruling is binding on the consumer case, meaning we do not need to again prove Apple’s culpability in the price-fixing scheme,” attorney Steve Berman said. “Once we receive class certification, the only issue that will remain is for a jury to assess damages, which under federal law are trebled, or tripled.”

Three-week trial 

The judge’s opinion comes after a three-week bench trial in the United States District Court for the Southern District of New York that ended June 20. The court found the federal and state government plaintiffs demonstrated that five major publishers “conspired with each other to eliminate retail price competition in order to raise e-book prices, and that Apple played a central role in facilitating and executing that conspiracy.” 

“The publishers and Apple manipulated the marketplace by artificially increasing prices,” said Delaware Attorney General Beau Biden said, one of 33 state AGs joining in the action. “As confirmed by the Court today, that is against the law and it is wrong.”

The court’s order and opinion only addressed the issue of Apple’s liability under federal and state antitrust law. Issues involving damages and other remedies are still to be decided. 

The publishers -- Hachette Book Group Inc.; Harper Collins Publishers L.L.C.; Simon & Schuster Inc.; Holtzbrinck Publishers LLC d/b/a/ Macmillan; and Penguin Group (USA), Inc. -- had settled lawsuits filed by states and others against them prior to trial, which will result in consumers nationwide receiving more than $166 million in compensation provided the court approves all of the settlements.

"Masterfully prosecuted"

Berman said the ruling didn't surprise him.

“When we filed the original consumer case, we were certain that e-book purchasers across the country were victims of a well-organized price-fixing scheme organized largely by Apple,” said Berman. “We were heartened when the Department of Justice and the states filed their own anti-trust cases. Those cases were masterfully prosecuted, culminating in today’s ruling.”

A U.S. District Court Judge has ruled against Apple, finding it liable for violating the antitrust laws by conspiring with major U.S. publishers to fix the...

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Supermarkets shiver as AmazonFresh gets rolling

It's kind of a sad sight, actually. Watch carefully next time you're at the supermarket and chances are you'll find an employee trudging up and down the aisles filling a shopping cart from a list.

Is the employee stocking up before heading home after his or her shift? Maybe, but it's more likely they're filling an order that's been placed through the supermarket's web site.

Supermarkets, like the Giant/Stop & Shop chain on the East Coast have been trying to edge into the digital age with services like Peapod, which lets consumers order groceries online. But on the fulfillment end, we leave the Information Age behind and revert to an hourly worker pushing a cart around, then loading the stuff onto a truck.

Remember Borders?

It's this rather down-at-the-heels operation that Amazon is planning to split wide open. The online giant is reported to be planning a major roll-out of AmazonFresh, an online grocery business that it has been quietly developing for years. Observers expect Amazon to do to the grocery business what it did to the bookstore business. Namely: decimate it.

Think about it for a minute. Amazon's brand of online shopping, combining a huge selection, highly competitive pricing and almost instant gratification, has thrived even among consumers who enjoy roaming the mall in search of cool clothing, household accessories or books. Think what it will do to the chore nearly no one enjoys -- shopping for groceries. 

Amazon's development efforts have been most evident in its hometown of Seattle, where for the last five years it has been delivering fresh produce such as eggs, strawberries and meat with its own fleet of trucks.

Today Seattle, tomorrow ...

Reports say Amazon is now ready to spring AmazonFresh on a wider universe, starting with Los Angeles and the San Francisco area later this year. If things go well there, at least 20 more cities are said to be on the list in 2014. 

Amazon has been building huge warehouses close to major urban areas over the last few years, after it made a strategic decision to start charging sales tax. The company had previously located its warehouses outside populous states as a tax-avoidance measure.

Moving the warehouses closer to end users in big cities and fielding its own fleet of trucks puts Amazon in a position to challenge not only supermarkets but general retailers of all kinds by combining same-day delivery with the convenience of online ordering through its highly sophisticated network.

It's a combination that strikes fear into the hearts not only of supermarket executives. Stores like Walmart and Target could feel the bite, as could UPS and FedEx, which now deliver the majority of Amazon's orders in most areas.

It's kind of a sad sight, actually. Watch carefully next time you're at the supermarket and chances are you'll find an employee trudging up and down the ai...

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Penguin settles e-book price-fixing suit for $75 million

Penguin is the latest publisher to settle price-fixing allegations. The company has agreed to pay $75 million to resolve complaints by 33 states accusing it of price-fixing and collusion in the market for electronic books, or e-books, a conspiracy allegedly orchestrated by Apple.

It's the fifth settlement growing out of investigations conducted by Connecticut and Texas that so far have paved the way for recovery of approximately $164 million for consumers nationwide. The settlement also applies to private class-action lawsuits filed by consumers alleging that the company’s behavior violated unfair competition laws, causing consumers to overpay for e-books.

Apple is the only remaining defendant and is currently scheduled to go to trial in the Southern District of New York on June 3, 2013.

“Consumers are entitled to a fair, open and competitive marketplace,” said Connecticut Attorney General George Jepsen. “This agreement is yet another step toward providing restitution to those consumers who were harmed by alleged price-fixing within the e-book market and will further ensure that, going forward, consumers benefit from fair competition in the sale of e-books.”

If approved by the court, the settlement with Penguin will provide significant consumer restitution and should result in greater competition in e-book sales in the future. The agreement grants e-book retailers greater freedom to reduce the prices of e-book titles and provides $75 million to compensate affected consumers nationwide.

Apple's day in court

Jepsen said he is looking forward to seeing Apple in court.

"Connecticut, along with Texas, is leading the upcoming trial effort against the remaining defendant, Apple, on behalf of our partner states, and we will aggressively seek to obtain additional compensation for consumers in our respective states who have been injured by the illegal conspiracy we allege in our complaint,” he said.

Hagens Berman Sobol Shapiro, a consumer-rights law firm in Seattle, has represented consumers in the class action cases that are being litigated in conjunction with the case brought by the states.

“This proposed settlement is a powerful demonstration of what is possible when federal, state and private class antitrust enforcement lawyers work together,” said Steve W. Berman, managing partner of Hagens Berman. “In this case, the level of cooperation was unprecedented, and the results that we were able to deliver to the states and consumers demonstrate that.”

Late last year, Penguin settled similar claims with the Department of Justice. Under that settlement, Penguin agreed to end its allegedly anticompetitive agreements with Apple and other retailers for a period of two years.

Agency model

In December, Berman was appointed lead counsel to represent the rights of consumers in the consolidated class-action lawsuit first filed on Aug. 9, 2011.

It alleges that the defendants coordinated a switch to an agency model, where publishers would set the price, rather than retailers. The result, the lawsuit claims, was a dramatic increase in the price of many e-books as retailers were contractually forbidden from competing on price. The suit sought to compensate consumers for overpayment as a result of the pricing agreement.  

“Penguin's senior management deserves credit for working with us and the attorneys general to reach a comprehensive agreement in such a hotly contested case,” said Jeff D. Friedman, Hagens Berman partner. “They’ve agreed to a settlement that will go a long way toward making e-book consumers whole and restoring a thriving, again-competitive e-book marketplace.”

Penguin is the latest publisher to settle price-fixing allegations. The company has agreed to pay $75 million to resolve complaints by 33 states accusing i...

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Amazon introduces 'Send to Kindle' button

See something on the Web that you'd like to read later? There's now a feature on some sites that lets you send a Web page to your Kindle, so you can read the article later -- you know, on the beach, in your hammock or, more prosaically, on the train.

Amazon, logically, calls it the "Send to Kindle Button" and it's now available on The Washington Post, TIME, and the popular blog Boing Boing.

Unlike a smartphone app, this is not something you can download and use on any site. The button must be installed by the site operator, so it won't be available everywhere, at least not right away.

Amazon proudly introduced the button on its Kindle Daily Post, which was quickly peppered by comments from readers asking why, if the button is so great, it doesn't appear on the Kindle blog.

"Why don't you have a Send to Kindle button on this blog?" asked a reader named Devon. "Cool idea but same question as Devon," chimed in Stephen.

"Readability has had this for years now," said Jacob. "And it works on any site you want!"

Better browser?

Other skeptics might ask why Amazon doesn't simply build a better browser for the  Kindle, one that would let users download any page they wanted but there was no reining in Amazon's enthuasiasm. 

Consumers rate Amazon.com

"Have you ever encountered news, blogs, articles and other content on the web that you want to read but don't have time to do so immediately? The Send to Kindle Button lets you easily send that content to your Kindle to read later, at your convenience," the company's blog burbled happily. "Just send once and read everywhere on any of your Kindle devices or free Kindle reading apps for iPhone, iPad and Android phones or tablets. No more hunting around for that website or blog that caught your eye -- just open your Kindle and all the content you sent is right there.

"The Send to Kindle Button is also great for those who want to collect content from the web to use in work projects, school assignments, or hobbies."

Some would say this is sort of like going back in time, back to the days when we clipped -- really clipped, with scissors -- articles out of newspapers and magazines and stuffed them away, planning to read them later. Most were never found again, of course, but that's another story.

Where's my paper?

Some Kindle addicts were perhaps rather find a way to get digital content they're already paying for without having to pay again to have it "Kindleized."

Newspaper readers, for example, who pay for home delivery and/or digital subscriptions to the New York Times, Wall Street Journal and other papers are routinely assured that they'll have full digital access at no additional charge.

It's true that you can read the paper on your laptop, iPad and even your smartphone, if you have shockingly good vision. But on the Kindle? No one seems to know how to do this without paying $20 or so per month for the content we've already paid for.

Might be something the Kindle Daily Post could look into, no? 

See something on the Web that you'd like to read later? There's now a feature on some sites that lets you send a Web page to your Kindle, so you can read t...

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Is self-publishing your book even worth it these days?

Do you remember when the term “Do it yourself” pretty much applied to home repairs and fixing things?

It became the advertising slogan for many hardware stores, which told people to release their inner Bob Villa, even if they didn’t possess a thick beard and a flannel shirt.

Today, the do it yourself slogan means much more, thanks to the infinite reach of the Internet, and for practically little or no money, one can move a good product idea or business plan from their head, to the drawing board and out to the masses fairly quickly.

These days, doing it yourself can either mean you’re reaching for a hammer or you’re hammering down on your keyboard trying to perfect an idea, and this new type of digitized self-containment has made it easier for the dreamer to become the doer, further blurring the once very visible line between buyer and seller.

In addition, the Internet gave folks new avenues to release their self-made products and most of those avenues didn’t lead to some office building with a closed-minded decision maker inside, because those guys love telling you that your idea isn’t any good and they won’t financially back it.

Anybody can write, right?

Consumers using the Internet to fuel their ideas is surely happening in music, it’s happening in fashion and in the small business world too, but arguably one of the biggest places the Internet has empowered the person who says, “Maybe I’ll do it one day,” is in the world of authors and people who choose to self-publish their book.

Sure the Internet will allow everyone who wants to write a book the chance to publish it, but there’s a slight problem with that, and that is -- well, the Internet allows everyone who wants to write a book the chance to publish it, which means your book can easily get lost and go completely unnoticed in a sea of other self-published titles.

Not to mention having to compete with those authors who have book deals and a PR team that can market their books around the clock.

So the question is, is publishing your own book even worth it these days?

Shawn Welch who, along with his partner Guy Kawasaki, wrote "APE: How to Publish a Book," says yesAPE is an acronym for author, publisher, entrepreneur.

Welch says that a person has to be realistic about the recognition and financial rewards one might be looking for.

“The average indie author sells less than 150 copies of their book, which means on average, indie authors make between $500-$1,000 on a self-published book (if they sold it for $4.99), said Welch in an interview with ConsumerAffairs.

“The reason you hear about self-published millionaires in the news is because they’re rare, not because they are commonplace," he said. "If you want to write a book, that’s great. In fact, Guy and I think everyone who wants to write a book, should write a book. It is truly one of life’s great accomplishments.”

But Welch says if you want to be a self-published author, your motivation has to come from a different place other than a place of wanting to get rich.

“If you’re writing a book because you want to make money or pay off your mortgage, you’re probably doomed from the beginning,” he says.

“Very few people can turn out a good book when the motivation is money. Money should be a side-effect not a goal. Before you write a book you should ask yourself, ‘Will this book add value to people’s lives?’ Because that is the number one reason to write a book. If you have a book that adds to people’s lives, it will probably sell.”

“Writing and publishing a book is an end in itself, it is not a means to an end," adds Welch. 

"If the reality that you probably won’t make a lot of money self-publishing discourages you from writing, ask yourself why you were writing in the first place and why that reason would cause someone to pick up your book out of the thousands available.”

Furthermore, he says self-publishing really isn’t a decision, as much as it is the only avenue for most authors, because an extremely small portion of writers actually get book deals.

Deciding between self-publishing and shopping for a book deal is a “superficial choice,” he says and if you do happen to be among the 0.1% of authors who get a book deal, you’ll still have to endure long wait times and a bunch of industry battles.

“Most authors don’t have the option of choosing between self-publishing or signing a traditionally published deal,” says Welch. “If you’re lucky enough to have a deal on the table, and you don’t want to deal with the hard work involved with self-publishing, then absolutely sign a traditionally published deal, take the advance and smile.”

“But, if you’re like the other 99.99% of authors today, you don’t have a choice. It will take you 6-18 months to get a traditional publisher to respond to your proposal, so why not self-publish in the meantime? The reality is traditional publishers sign authors that already have a platform to sell books. In today’s market, an author name sells a book more than the publishing company imprint. So many traditional publishers look for authors that are already well known.”

“So if you are shopping your book around, one of the best ways to prove you’re worth signing on is to show that people want to buy your books. What better way than that to point at the sales of your self-published books? It doesn’t have to be one or the other.”

Stranger than fiction

For those of you who write fiction, writing an ebook is the best route to go, and by using Kindle, you’ll have immediate access to Amazon’s incredibly large clientele, which certainly doesn’t hurt, says Welch.

“For fiction, ebooks make up a large percentage of the market cap,” he explains.

“This isn’t necessarily true for non-fiction books, so print isn’t completely dead. But for fiction, you can do very well with just ebooks. Kindle is great because for fiction authors it makes up 80% or more of the market.”

“Print isn’t dead, but ebooks are much easier to self-publish," he says. "And to simplify matters, with one platform, and one format, you can reach a very large market. In today’s world, Amazon owns the ebook market. So a self-publishers would be foolish to ignore it.”

And how much will self-publishing actually run you?

Although using the Internet to self-publish is less expensive, it’ll surely cost you more than just a few bucks, so if you’re expecting to spend a tiny amount to get your book off the ground, you might be disappointed.

“$4,000 is a very realistic number,” says Welch.

“In general, you should budget $1,000 for content editing, $1,000 for copyediting, $1,000 for a cover, and $1,000 for book production. If you know someone who is willing and able to do one of these tasks for free, you can certainly save some money, and it’s possible to find these services for less and more. But just because you self-publish does not mean these tasks go away.”

Nothing is worse than a debut book filled with typos, misspellings, factual errors and other amateurish blunders. Such mishaps are marginally acceptable in daily news publications and amateur blogs but not in book and magazine publishing.

And if you’re a busy parent who loves writing and you always thought about publishing your own book, Welch says that you should start writing now; if you wait for the perfect time to start typing those pages, you might be waiting forever.

In addition, he advises that parents and busy adults should make a conscious decision to carve out writing time on a daily basis, as opposed to trying to find the right time when things aren't hectic.

“There’s never a good time to write a book,” says Welch.

“If you wait until the house is clean, the kids are doing well in school, or that one project is finally finished, you’ll never start. History is full of people who bootstrapped their efforts in the middle of the night to achieve something they really want.”

“If you really want to write a book, you have to make the time. Time won’t just appear out of nowhere,” he says.

Do you remember when the term “Do it yourself” pretty much applied to home repairs and fixing things?It became the advertising slogan for man...

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Poll shows Amazon is the most respected company

Amazon has edged out Apple in this year's Harris Poll Reputation Quotient Study. Whole Foods also got high marks.

According to the poll, Amazon ranked highly for having the best products and services, which is impressive for an Internet company that doesn’t have any physical locations, but those who worked on the poll say Amazon has done a stellar job of building trust among consumers and having a strong reputation overall.

“Our results show that Amazon has managed to build an intimate relationship with the public without being perceived as intrusive and we characterize this year’s overall findings as the great muddling of corporate America,” says Robert Fronk, Executive Vice President of Reputation Management at Harris Interactive.

Consumers rate Amazon.com

Some of our readers have also expressed how much they like using Amazon like Sarah of Tulsa, Okla., who said she has been pleased with how easy the site is to use for finding new books, especially since she’s been using her iPad lately to do much of her reading.

“I have been purchasing books for my iPad on Amazon via the Kindle app for 2 years and have never had a bad experience,” she wrote in a ConsumerAffairs posting. “It’s easy to find any book I want in an Amazon search. Most books are available for Kindle and the one click purchasing process is so easy. I have it delivered directly to my iPad and within one minute of deciding that I need to read a book, I am reading it on my iPad.”

Amazon beat out Apple for the best overall reputation score, and closing out the top five in that category were the Walt Disney Company, Google and Johnson & Johnson.

Amazon didn’t only win in the reputation category and for its products and services, but it also scored the highest when it came to having that emotional appeal that consumers sometimes look for -- whether it’s satisfying a customer’s humorous side or selling items that cater to the love a person has for their family.

The other dimensions that the Harris Poll used to determine a company’s reputation included its level of social responsibility (Whole Foods) financial performance as well as vision and leadership (Apple) and best workplace environment (Google).

Amazon along with Google and Apple also scored high in categories like outperforming competition, being the most trustworthy and the most respected among consumers.

Amazon still remains one of the most well-liked companies doing business today, according to the 14th annual Harris Poll RQ Study that ranks different comp...

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Macmillan agrees to $20 million ebook price-fixing settlement

The Macmillan publishing house has agreed to pay about $20 million to settle ebook price-fixing charges. It's the last of five publishers to settle the charges. 

Under the terms of the proposed settlement, Macmillan would create a settlement fund totaling $20 million from which claims to consumers who purchased e-books would be paid. In addition, the publisher has agreed to lift restrictions on discounting for e-books and will not be allowed to enter into new agreements restricting prices until December 2014.

Hagens Berman Sobol Shapiro, a Seattle consumer-rights law firm, 33 state Attorneys General and the U.S. Department of Justice (DOJ) reached the settlement Friday.

The settlement resolves claims filed by the DOJ, numerous state governments, and a class-action suit brought by Hagens Berman on behalf of a nationwide class of consumers.

Earlier, Hachette Book Group Inc., HarperCollins Publishers L.L.C. and Simon & Schuster Inc. agreed to pay a total of more than $69 million to consumers to resolve the claims. Hagens Berman’s complaint estimated that the scheme may have increased the prices of many e-books by as much as 50 percent by eliminating the ability of retailers to offer discounts.

Macmillan was the last of five defendant publishers to settle claims brought by the DOJ. In that case, Apple is the only remaining defendant, with a trial scheduled for June, 2013. In the consumer class-action case, Penguin and Apple have not agreed to a settlement.

The settlement must be approved by the court before funds can be distributed.

The Macmillan publishing house has agreed to pay about $20 million to settle ebook price-fixing charges. It's the last of five publishers to settle the cha...

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E-reader use jumps seven percent this year

More consumers are reading books on tablets and e-readers. A survey by the Pew Internet & American Life Project found that in the past year, the number of those who read e-books increased from 16 percent of all Americans ages 16 and older to 23 percent.

At the same time, the number of consumers who read a printed book in the previous 12 months fell from 72 percent to 67 percent.

It should come as no surprise that the trend toward e-reading is occurring at a time when more consumers own a tablet or e-reader. The number of people who own either a tablet computer or e-book reading device such as a Kindle or Nook grew from 18 percent in late 2011 to 33 percent in late 2012.

Rapid growth

As of November about 25 percent of U.S. consumers ages 16 and older own tablet computers such as iPads or e-readers like Kindle Fires, up from 10 percent who owned tablets in late 2011. In the latter part of this year 19 percent of Americans ages 16 and older owned e-book reading devices such as Kindles and Nooks, compared with 10 percent who owned the devices at the same time last year.

Thanks to the iPad, tablet ownership has overtaken e-readers in the U.S., according to the survey. In May of 2010 four percent of the population had an e-reader opposed to three percent who owned tablets. By November of this year, 25 percent owned a tablet whole 19 percent had an e-reader.

It should also come as no surprise that people who read e-books have more income and more education. The survey found that those most likely to have read an e-book have a college or graduate degree and live in households earning more than $75,000 a year.

A demographic breakdown of consumers shows growth in e-book consumption across the board. Men and women use them almost equally and the largest age group reporting e-book use is the 30-49 segment.

Not yet peaked

In the breakdown, all groups showed an increase in e-book use in the last year, suggesting the trend has yet to peak.

Amazon.com pioneered the e-book with the first Kindle, a gray-scale electronic reader that could download an electronic version of a book. It was introduced in 2007 as a single device. Today there are several versions, including the full color Kindle Fire, which is more of a tablet.

Barnes and Noble introduced an e-reader called the Nook in November 2009. The original Nook included both Wi-Fi and 3G connectivity.

In April 2010 Apple changed the game with the introduction of the iPad tablet computer, which also operated as an e-reader. Since then other manufacturers have produced by e-readers and tablets, making e-books more accessible to consumers.

More consumers are reading books on tablets and e-readers. A survey by the Pew Internet & American Life Project found that in the past year, the number...

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Want to Shop Locally? Amazon Is Happy to Help

Look out, local retailers. Amazon is at it again. Until now, Amazon has mostly been selling big national brands -- basically offering the same thing no matter where you live. This makes it a headache for Best Buy and Walmart but doesn't do too much to upset local specialty shops.

But that's all changed. Amazon now owns Vine.com -- which is sort of the online version of that cute little boutique in the quaint old building downtown that sells chintzy little crafts and maybe some fancy soaps and candles.

Vine is part of Quidsi, which Amason bought in 2010. It also operates baby and toy sites but it's Vine.com that's likely to cause some pretty serious heartburn on Main Street. That's because it not only features organic products and "trusted green solutions" but also "local" products.

"When you shop Local on our site, you're buying products made within 100 miles of your selected city," the site burbles. "That means you're the ultimate good neighbor -- helping local businesses thrive and supporting the economic wellbeing of your community."

And what are these quaint little cities where you can buy locally made goods? Well, for now, it's an even dozen: New York City; San Francisco; Portland, Oregon; Philadelphia; Denver; Los Angeles; Chicago; Boston; Milwaukee; Raleigh, North Carolina; Minneapolis, and Seattle.

We were a little insulted to see that our hometown of Washington, D.C., wasn't listed. But maybe because there's already so much of what we make here that nobody would want to buy any more of it. But that's another story.

Perhaps what's likely to be most upsetting to local merchants is that shoppers won't realize that while they're trying to be a "good neighbor," they're really pouring more money into Amazon's coffers, instead of the ones on Main Street. That's because there's no mention of Amazon on the Vine.com site. 

Do consumers care? Maybe not, especially when they're getting Amazon's super-efficient one- and two-day delivery while preserving the illusion that they're shopping locally.

You'll recall that Amazon has recently begun making nice with local governments -- agreeing to pay sales tax in many cities. This enables it to open warehouses closer to big cities, making one-day and even same-day delivery more feasible, and making it that much harder for local retailers to defend their turf.

Look out, local retailers. Amazon is at it again. Until now, Amazon has mostly been selling big national brands -- basically offering the same thing no mat...

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First Gen Kindle Fire Now Comes Without Wall Charger

Amazon recently introduced a new generation of Kindle Fire devices at price points starting at $499, a move that seems to have been generally well received by technology consumers.

While the new Kindle HD devices won't ship until November 20, you can still buy the original first generation Kindle Fire. To make it more attractive, Amazon has dropped the price of this seven-inch tablet from $199 to $159.

But the deal might not be as good as it appears. Now, when you purchase the original Kindle Fire, it no longer comes with a charger that plugs into a wall electrical outlet. Previously, these chargers were included with the Kindle Fire.

Instead of the charger the $159 device comes with a USB cable, that connects the unit to a computer. But even Amazon concedes that's a less-than-satisfactory answer.

Included charging tool isn't recommended

"Charging your Kindle Fire through your computer is not recommended," the company says on its website. "The power from a USB port on your computer is insufficient to fully charge your Kindle Fire."

Some consumers have noticed. A poster, going by the handle "Old School," complained in an Amazon review.

"My seven-year old son has the 1st gen Kindle Fire, and we've been very happy with it," she wrote. "My five-year old wanted one too, so we just purchased the Kindle Fire for her. We've had it now for three days, and while it's still the same great product, we were disappointed to find after receiving the device that the Fire comes WITHOUT a wall charger."

Walmart advertises a Kindle Fire charger kit, which includes an auto charger, for $20. Some smartphone chargers may also work with the Kindle Fire.

But if you order one of the old units for $159, you'll have to find a way to charge it, one way or the other.

  Amazon recently introduced a new generation of Kindle Fire devices at price points starting at $499, a move that seems to have been general...

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Walmart Joins Target, Gives Amazon's Kindle the Boot

Perhaps the most iconic futile gesture of the current epoch is "unfriending" someone whose Facebook comments we find trite, offensive or just plain old boring. Chances are, our former "friends" will neither know nor care.

And that about sums up the latest attempt by brick-and-mortar retailers to hit back against Amazon, the Internet giant that is slowly but inexorably eating the lunch of just about every retail segment you can think of. OK, Amazon's not selling used cars or puppies yet, but just you wait.

The latest to take a swing at Amazon is Walmart, which announced today it will stop selling the Amazon Kindle e-readers. Target did the same thing last May.

Consumers rate Amazon

Of course, the Kindle and Kindle Fire continue to sweep the country like, well, wildfire, but never mind that -- Walmart and Target are tired of people looking at stuff in their stores and then buying it online, sometimes while actually standing there flat-footed in the stores.  

Retailers call this the "showroom" effect -- shoppers using their stores to look at stuff they then buy online. 

Walmart said snippily today that it will continue to carry "a broad assortment of tablets and e-readers and accessories at a variety of great price points."

Last we heard, Best Buy and Staples are still selling the Kindle, not that Amazon is likely to be too concerned. Amazon doesn't break out sales results for the various Kindle models, but no one disputes that Amazon and Apple are taking the lion's share of the e-reader and tablet market, with Barnes & Noble, Samsung and others somewhere back in the pack.

Retailers might want to consider whether eliminating Kindles is a good idea with the holiday shopping season bearing down on them. After all, the devices are popular gifts that could draw purchasers into their stores, where they might then find something else to buy. Who knows -- they might even buy it in the store instead of ordering it from Amazon.

Perhaps the most iconic futile gesture of the current epoch is "unfriending" someone whose Facebook comments we find trite, offensive or just plain old bor...

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Survey: Consumers Who've Purchased a Tablet Like It

Three years ago a tablet was something your parents wrote in when they went to school. Now, it's synonymous with mobile computing, all but replacing laptop computers. If you are thinking of buying one of these devices, your fellow consumers who have one are giving it a thumbs up.

In its first Tablet Satisfaction Survey, J.D. Power and Associates finds that tablet owners spend 7.5 hours per week browsing the Internet, watching videos, listening to music, and reading books on their device, compared with spending 9.6 hours per week on a personal computer for the same activities.

Apparently they enjoy the experience. Overall satisfaction is 857 on a 1,000-point scale among owners who view three or more hours of video per week on their tablet. That's 45 points higher than among those who do not.

Let's have another

In addition, those who spend three or more hours viewing video content are more likely to purchase another tablet from their current manufacturer in the future than are those who do not watch as much video content.

"As tablet computing, multimedia, display, and application offerings continue to evolve, their impact on usage patterns will continue to grow," said Dr. Uma S. Jha, senior director of mobile devices at J.D. Power and Associates. "Tablets are a force in the marketplace that offer a great alternative to laptops and netbooks."

The study focuses in on consumers who have owned their tablet for less than two years. Satisfaction is measured across five key factors, including performance, ease of operation, styling and design, features and price.

Apple leads the pack

Apple, which was the first to enter the space with the iPad, ranks highest, logging a score of 848. It also gets high scores for performance, ease of operation, styling and design and features.

Amazon, which introduced the Kindle Fire a year ago and recently updated the line with three new models, is close behind Apple with a score of 842. It scores particularly well in the price factor since the current Kindle Fire is $300 cheaper than the entry-level iPad.

The study also found that tablet owners who also have smartphones tend to use their tablets more than their phones. And why not? The screen is larger and the same apps and features are available, in most cases.

While tablets were initially looked at as toys, one-quarter of the respondents in the survey said they use their tablets for business purposes. More than one-third said they plan to buy a new tablet within the next 12 months.

Among tablet owners who are highly satisfied -- those rating their device 10 on a 10-point scale -- 90 percent say they are likely to purchase additional consumer electronic devices from the same manufacturer.

  Three years ago a tablet was something your parents wrote in when they went to school. Now, it's synonymous with mobile computing, all but ...

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e-Book Prices Heading Down in Wake of Antitrust Settlement

It's been just a few days since a U.S. federal court judge approved an antitrust settlement between some book publishers and the Justice Department and already the $9.99 e-book is back.

Popular author Michael Chabon's newly-released "Telegraph Avenue" is selling for $9.99 at Amazon, Barnes & Noble's BN.com and Apple's iBook. Compare that to the $12.99 to $14.99 range at which many e-books have been priced over the last few years. 

So far, the new lower price applies only to HarperCollins titles. Simon & Schuster and Hachette Book Group have also settled the antitrust suit but have not yet reached new deals with online booksellers.

Penguin and Macmillan continue to fight the suit, as does Apple, a defendant in the case.

Apple and the booksellers still face a major civil antitrust suit that claims Apple conspired with the five major publishers to raise the price of e-books, dominate the market and force Amazon to stop selling at a discount. The conspiracy worked so well that e-books now cost as much or more than paperbacks, the class action claims. 

Not everyone thinks the settlement is great news for consumers though. Writing in the Los Angeles Times today, columnist Michael Hiltzik argues that while those low prices look great today, they may be "designed to drive off all of Amazon's e-book competition — and kill off the last remaining brick-and-mortar bookstores too — so it can set its own prices as it wishes down the line."

"In essence, the government walked blithely past the increasing threat of an Amazon monopoly and went after the stakeholders who were trying to keep it from taking root," Hiltzik suggested.

However they may feel privately, publishers are trying to put a bright face on the matter.  

“HarperCollins has reached agreements with our e-retailers that are consistent with the final judgment,” HarperCollins spokeswoman Erin Crum said in a statement. “Dynamic pricing and experimentation will continue to be a priority for us as we move forward.”

It's been just a few days since a U.S. federal court judge approved an antitrust settlement between some book publishers and the Justice Department ...

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Amazon Backs Off Kindle Ad Policy

When Amazon introduced its new line of Kindle Fire tablets last week, consumers were for the most part delighted at the prices. But there was a catch that didn't get a lot of attention right away.

The 4G version of the 8.9 inch Kindle Fire HD will retail for $499, the same price as the entry-level iPad. The Wi-Fi version will sell for just $299; the seven inch version for just $199.

But it turns out Amazon could justify those prices because the new devices would display ads that consumers couldn't turn off. The reasoning, according to the company, was that advertisers would subsidize part of the cost for consumers. With ad revenue, the company is able to basically sell the units for below cost.

Apparently this was not discussed at the news conference on Thursday when the new products were introduced. It was generally assumed there would be an advertising -- referred to as “special offers” -- opt-out, just as there is on the current tablet.

But CNET quoted an Amazon spokesman on Friday as saying there would no be an opt-out with the new products. In other words, consumers were stuck with the “special offers,” whether they like it or not.

A number of tech sites quickly jumped on the issue and over the weekend, Amazon responded with an alternative. Consumers could pay an extra $15 and turn off the ads.

Reuters quoted an Amazon spokeswoman as saying most customers “love our special offers” and she didn't expect many consumers to opt out of the ads.

CNET reports the opt out feature will be provided on both the new HD tablets and the entry-level Fire device that retails for $159. The new HD tablets will be available sometime in November.

When Amazon introduced its new line of Kindle Fire tablets last week, consumers were for the most part delighted at the prices. But there was a catch that ...

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Amazon Releases Three New Kindle Fire Models

Amazon's Kindle Fire turned lots of heads when it debuted less than a year ago. It was a seven-inch tablet -- not just an ereader -- but cost only $199. What do you do for an encore?

Amazon has introduce three new tablets -- what it calls the “Kindle Fire HD family.” Two of the three have 8.9 inch screens. The 4G version sells for $499 -- the entry price point of an iPad -- and the WiFi version sells for $299. The third model, the Kindle Fire HD, is the updated version of Amazon's seven-inch tablet selling for the old price of $199.

“We’re taking on the most popular price point for a tablet, $499, but doubling the storage and incredibly, adding ultra-fast 4G LTE wireless,” said Jeff Bezos, Amazon.com Founder and CEO. “Kindle Fire HD is not only the most-advanced hardware, it’s also a service. When combined with our enormous content ecosystem, unmatched cross-platform interoperability and standard-setting customer service, we hope people will agree that Kindle Fire HD is the best high-end tablet anywhere, at any price.”

Cheap data

The 4G model offers a $50 a year data package that Amazon says will save customers hundreds of dollars. It includes support for all 10 4G bands, has upgraded audio capability and dual antenna, dual band WiFi.

The Kindle Fire HD starts with 16 GB of local storage, enough to accommodate the larger file sizes of HD content. Amazon says it has improved the battery life, claiming the seven-inch model can go eleven hours between charges.

As the name implies, the new Kindles are easier on the eye. They offer custom HD display with in-plane switching and a screen with less glare and richer color.

Amazon would obviously like to repeat the performance of the original Kindle Fire, which the company calls the most successful product launch in its history, citing industry figures showing it captured 22 percent of the U.S. tablet market in its first nine months.

Includes a camera

Unlike the original Kindle Fire, the new HD models possess a front-facing HD camera with custom Skype application for video calling.

However, the old Kindle Fire is getting an upgrade along with a price reduction. New versions of the old tablet will include a faster processor, doubled memory capacity and longer battery life. Instead of $199 it will sell for $159.

While Apple introduced the first tablet computer, Amazon pioneered the first e-readers, the forerunner of the tablet. Amazon still sells grayscale versions of its Kindle e-readers, starting at $79.

Meanwhile, the competition in the tablet space is heating up. Microsoft is expected to release its new tablet, running on Windows 8, later this year. Apple has scheduled a press event for next week at which is widely believed to be a launch of a new, mini iPad. There are dozens of other tablets in various price ranges all vying for consumers' attention, all competing to sell a product that didn't even exist three years ago.

Amazon's Kindle Fire turned lots of heads when it debuted less than a year ago. It was a seven inch tablet – not just an ereader – but only cos...

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The Fire Is Out, but Look Out -- Sparks Will Fly Next Week

The fire is out.  The Kindle Fire, that is. The Fire broke out in the tablet market just nine months ago and already controls 22 percent of the market, with a new spark expected Sept. 6, when Amazon has scheduled a news conference in Santa Monica.

"We're grateful to the millions of customers who have made Kindle Fire the most successful product launch in the history of Amazon," CEO and founder Jeff Bezos said in a statement. "Kindle Fire is sold out, but we have an exciting roadmap ahead -- we will continue to offer our customers the best hardware, the best prices, the best customer service, the best cross-platform interoperability and the best content ecosystem."

So, those who parse statements for a living think Bezos is saying that the current model of the Fire is not only sold out but that it will be replaced by whatever is in the company's tinder box.

Consumers rate Amazon

Speculation is that Amazon will introduce seven-inch and 10-inch versions of the Kindle Fire next week, along with perhaps a backlit e-reader and maybe a gaming console or a phone.

Bloomberg reported recently that the Chinese plant that makes iPhones and iPads is already grinding out an Amazon phone that will rival the iPhone and Android phones.

It was just a year ago that Bezos introduced the Kindle Fire for $199. Skeptics at the time said it was a cheap knock-off of the iPad but, in fact, it has -- to carry the metaphor just a little longer -- caught fire and may soon be nipping at the iPad's heels.

It's not hard to understand why. The iPad starts at $499 while the Kindle Fire starts at $199 and does essentially the same thing. Add in the Google Nexus 7, which sells for $199 and the Microsoft Surface which will go on sale in September and it's pretty apparent that Apple faces a continuing loss of market share, while the Fire -- with its lower price and access to Amazon's enormous content warehouse -- is well-positioned to hold its own against Google and Microsoft.  

The fire is out.  The Kindle Fire, that is. The Fire broke out in the tablet market just nine months ago and already controls 22 percent of the market...

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States Throw the Book at E-Book Publishers

In a story with a happy ending for consumers, the attorneys general of 54 states, territories and the District of Columbia, have reached an antitrust settlement with three of the largest book publishers in the United States.

“We believe publishers illegally fixed e-book prices and that as a result, consumers paid more – millions more – for these products,” Washington State Attorney General Rob McKenna said. “Today’s settlement ... turns the page on the way e-books are priced. Competition will be restored.”

Hachette Book Group Inc., HarperCollins Publishers L.L.C. and Simon & Schuster Inc. have agreed to pay a total of more than $69 million to consumers to resolve the claims. 

The settlement is in conjunction with a civil antitrust lawsuit filed in U.S. District Court for the Southern District of New York against Hachette, HarperCollins, and Simon & Schuster. 

 Competition undermined

“Unlawful collusion and price-fixing not only violates antitrust laws, it is anti-competitive and inconsistent with the free market approach that is critical to our economy," said Texas Attorney General Greg Abbott. "In this case, competition was undermined when publishers colluded to artificially set prices that should have been determined by the free market. Today’s settlements provide refunds to customers who paid artificially inflated prices for e-books and prohibit publishers from colluding, so that retail price competition is restored within the e-book market.”

The states allege that the three publishers and others, including non-settling publishers Macmillan and Penguin (collectively, the “Agency Five” publishers), “conspired and agreed to increase retail e-book prices for all consumers” and “agreed to eliminate e-book retail price competition between e-book outlets, so that retail prices to consumers would be the same regardless of which outlet they patronized.” 

As a result, the states allege that consumers paid millions of dollars more for their e-books.

The lawsuit and the settlement come from a two-year investigation conducted by the Connecticut and Texas Attorneys General and U.S. Department of Justice’s Antitrust Division. 

Consumer compensation

Under the proposed agreement, which the court must approve, the three publishers will compensate consumers who purchased e-booksfrom any of the Agency Five between April 1, 2010 and May 21, 2012.  Payments will begin 30 days after final court approval of the settlement. In addition to paying restitution, the settling defendants will also pay to the states approximately $7.5 million in fees and costs.

The three publishers have agreed to terminate their existing agency agreements with certain retailers, requiring the publishers to grant those retailers – such as Amazon and Barnes & Noble – the freedom to reduce the prices of their e-book titles.  For two years they will be prohibited from making any new agreements limiting retailers’ ability to offer consumer discounts or other promotions which encourage the sale of e-books.  

The proposed settlement agreement also precludes the three publishers from further conspiring or sharing competitively sensitive information with their competitors for five years.  Also for five years, Hachette, HarperCollins and Simon & Schuster will be forbidden from entering into any agreement that could undermine the effectiveness of this settlement.

Another case against non-settling publishers-Penguin Group, Inc. and Holtzbrinck Publishers LLC (doing business as Macmillan) and Apple, Inc., remains pending in the Southern District of New York. 

In a story with a happy ending for consumers, the attorneys general of 54 states, territories and the District of Columbia, have reached an antitrust settl...

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Barnes and Noble Cuts Price of Nook

The real competition in the tablet wars may be among the seven-inch tablets. Not only are there more of these smaller tablets, the prices are getting lower.

Book retailer Barnes and Noble has cut the price of its 8GB Nook Tablet by $20 to $179. The 16GB unit has been reduced $50 to $199 and the Nook Color will sell for $149, a $20 price reduction.

All of this comes ahead of reports in the industry that the company is preparing to launch a new, updated version of the tablet. It also comes amid rumors that Apple plans to launch a smaller version of its iPad this fall, which industry analysts say would be a game-changing event in the small-tablet space.

Trying to gain on Amazon

The Nook started out as an e-reader, just like Amazon's Kindle, but Barnes and Nobel introduced the Nook Tablet last year in response to Amazon's Kindle Fire. Like the Kindle Fire, the Nook Tablet not only downloads books but music and video content as well.

Barnes and Nobel perhaps telegraphed the price reductions last month when it offered a discount on the 16GB Nook. The company has run a number of price promotions as it attempts to chip away at Amazon's market share.

Seven-inch tablets generally sell at the $200 price point, though you can purchase a lesser-known brand for less. If Apple does, in fact, introduce a smaller iPad, it is expected to enter the market at around $200.

The original iPad, a full-sized tablet with nine-inch screen, set the market at $500 when it was introduced in 2010.  

The real competition in the tablet wars may be among the seven-inch tablets. Not only are there more of these smaller tablets, the prices are getting lower...

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Kindle Fire Blazing Away at iPad's Heels

Apple's iPad may still be the iconic tablet but Amazon's Kindle Fire is spreading like, well, wildfire, going from zero to 22% market share since its launch last fall, according to Frank N. Magid Associates, a research-based consulting firm in New York.

Meanwhile, continuing to round all the bases, Amazon has launched a video application for the iPad, its latest move to get its digital content on every imaginable gadget. 

In a recent survey of 4,734 cell phone and smartphone owners, Magid found that 50% of people with a tablet have an iPad. That doesn't sound so bad until you consider that previously that number had been more like 72%.

It's not hard to understand why. The iPad starts at $499 while the Kindle Fire starts at $199 and does essentially the same thing. 

Add in the Google Nexus 7, which sells for $199 and the Microsoft Surface which will go on sale in September and it's pretty apparent that Apple faces a continuing loss of market share. 

"We expect to see the iPad as the leader, but with the Surface, Kindle Fire, and Nexus as three solid competitors with significant market share," said Tom Godfrey, executive director of mobile strategy for Magid, in an interview with the Los Angeles Times.

Amazon Instant

The Amazon Instant Video app lets users stream or download movies and TV shows bought or rented from Amazon on their iPads. Amazon has more than 120,000 videos to rent or buy, it noted.

Members of Amazon Prime, a free shipping program which costs $79 a year, can also stream more than 20,000 videos for free and the new iPad app gives these customers access to this content too, the company said.

Apple's iPad may still be the iconic tablet but Amazon's Kindle Fire is spreading like, well, wildfire, going from zero to 22% market share since its launc...

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Reports: Smaller, Cheaper iPad On The Way

The iPad, the first of the modern tablet computers, has plenty of company these days, especially with the entry of Google and Microsoft into the market.

So is Apple preparing to fight back with a smaller, cheap unit? Sure looks that way.

Technology sites are buzzing with week with speculation that the new iPad, expected later this year, will have a seven or eight inch screen, slightly smaller than the current model.

According to various reports, based on unidentified sources in Asian manufacturing plants, the new iPad would lack the high-def screen of the newest iPad model but would be priced on par with some of the lower-priced competitors.

While consumers might be interested in a smaller, cheaper iPad there's no shortage of opinion in the blogsphere about whether that's something Apple should – or would - produce.

Chris Davies of Slashgear notes the late Steve Jobs scoffed at the idea of a smaller tablet when competitors introduced them. Introducing a new “iPad Mini,” he says, would be “one of the biggest turnarounds to date.”

Anonymous sources

The rumors were fed this week by reports by both Bloomberg News and The Wall Street Journal, who said they found people who would talk about the details of the supposed product at component manufacturers. The sources said they expect the new product to be announced in October.

Bloomberg interviewed Shaw Wu, a technology analyst at Sterne Agee & Leach, who said a low cost iPad would be “competitors' worst nightmare.”

Right now, the starting price for an iPad is $499. Google's Nexus 7 and Amazon's Kindle Fire both have seven-inch screens but sell for $199, giving them a decided advantage among price-conscious consumers. An iPad product the same size and same price could deliver a hit to sales of both.

It could also upset the apple cart (no pun intended) for Microsoft, which recently announced plans to introduce its own tablet, the Surface. Though details are far from complete, the Surface is not expected to be a lower-priced tablet. Microsoft has yet to disclose price information.

But yet another tablet product coming out at the same time – especially one with the Apple nameplace – won't be helpful.

The iPad, the first of the modern tablet computers, has plenty of company these days, especially with the entry of Google and Microsoft into the market.S...

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Amazon's Impersonal Service Rankles Some Consumers

After ordering a book for my dad for Father's Day at Amazon.com, two weeks prior to the actual holiday, I was told at the last minute that the book was out of stock and it couldn't be sent. This was a day before Father's Day.

No personal letter, no answer provided when calling, just a 'sorry for any inconvenience' kind of response.

Having to tell my father, "I sent you something Dad, but it's not coming and I have to reorder it" really stank! Especially because it was a gift for a man that's never missed a holiday, birthday, or any type of family deadline in his life. It led me to wonder, who else has experienced inadequate service from Amazon.com?

I found a large number of complaints from people like Daphne, who wrote ConsumerAffairs about Amazon keeping her money after they wrongfully sent her two books instead of one.

Daphne said after trying to contact the retail giant about the error, the company seemed to "hide from responsibility," and didn't provide any help, resolution, or refund.

One consumer, a Prime subscriber who places several orders each week, complained that he ordered a small item which never showed up, even though Amazon's system showed that it had been delivered.  He finally reached a human at Amazon, who directed him to an obscure menu entry where he could report missing shipments. 

"Although the Amazon representative seemed to think I was dense, I don't believe I would ever have found the menu entry on my own," this person, an online marketing executive, told us. He said the experience had shaken his faith in Amazon and made him less loyal.

"The representative was snippy with me and I spend thousands of dollars a year with them. I now make an effort to shop elsewhere whenever possible," he said.

There's no question Amazon has built a powerful brand. According to a ConsumerAffairs sentiment analysis of more than 12 million postings to social media over the last year, maintains a solid 60 percent positive net sentiment.

But some question whether Amazon's highly automated brand of service will sustain it as consumers grow more demanding and less tolerant of complications. Though most postings we analyzed were favorable, Amazon is not without its critics.

Mystery orders 

Some Amazon customers we heard from said they received orders from the company they didn't place.

Consumers rate Amazon

Sandra of Woodridge, Ill., said she received two cancellation notices from Amazon for items she never ordered. "Is somebody placing orders in my name?" she wrote to ConsumerAffairs. "I hope that is not possible."

Unfortunately it is possible, as Amazon customers recently reported being victims of a widespread phishing scam, and received emails from "digital-no-reply@amazon.com." In the email it said that the customer's order had been completed and the money has been extracted from their bank accounts. Scary, right?

The fraudulent emails looked to be authentic, as phishing scams often do. An investigation is currently underway.

Also, with many Linkedin and eHarmony members having their passwords stolen recently, plenty of Amazon customers are also worried, since many consumers use the same password for multiple sites.

And as far as shipping,the Advertising Standards Authority (ASA), a consumer watchdog group in the UK, said recently that Amazon's promise of overnight shipping is misleading. ASA's beef with the online retailer began after many customers didn't receive their packages in a day, although they paid extra for overnight service.

After a quick back and fourth between ASA and Amazon, an advertising loophole was revealed. It was learned that Amazon's premium one-day delivery service really meant packages could be sent one business day after the order is supposed to be shipped. Huh?

Oftentimes consumers will pay extra to use Amazon over third-party retailers, as a lot of consumers view the company as a trusted brand. But many customers have claimed Amazon's shipping services are no speedier or reliable than its cheaper and less known competitors.

When it comes to selling items on Amazon, many consumers say they preferred using eBay instead. According to a consumer survey conducted by the software company Vendio, 93 percent of respondents said the task of listing items on eBay's site was easier and less cumbersome than Amazon's site.

Between the potential of being the victim of a phishing scam, and being the victim of broken shipping promises, Amazon's record of consumer satisfaction is far from flawless.

Consumers should be aware of the fine print behind the companies advertising claims, while not being afraid of phoning Amazon and asking what its doing to ensure passwords and personal information isn't compromised.

Hopefully that will whip the company into better shape, so it can better provide for its many unhappy customers.

After ordering a book for my Dad for Father's Day at Amazon.com, two weeks prior to the actual holiday, I was told the book was out of stock and it couldn'...

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Judge Rules in Favor of E-book Consumers in Civil Price-fixing Case

A U.S. District Court judge today denied petitions by several of the nation’s largest book publishers and Apple seeking to dismiss a nationwide class-action lawsuit that accuses the companies of conspiring to illegally fix the prices of e-books. 

The 56-page ruling, issued by Judge Denise Cote of the United States District Court for the Southern District of New York, is the first substantive ruling in the litigation. It denies the companies’ motion to dismiss the case, allowing the case to move forward.

The lawsuit was filed on Aug. 9, 2011, and seeks to represent purchasers of e-books who the complaint says were forced to pay tens of millions of dollars more for their favorite titles because of a price-fixing scheme organized by the e-book publishers and Apple.

“We thought that Judge Cote’s ruling was spot on, especially when she noted that we’ve gone above and beyond in illustrating the legitimacy of our case,” said Steve Berman, lead counsel representing consumers in the nationwide class action and managing partner of Hagens Berman, a consumer-rights law firm. “We are eager to push forward with the case.”

In April, the U.S. Justice Department filed a lawsuit in U.S. District Court in New York making very similar allegations to the civil case and citing much of the same evidence. It describes Apple and the publishers actively conspiring to wrestle control of the e-book market from Amazon while artificially driving up prices for consumers.

“We look forward to uncovering additional evidence in the discovery phase of this litigation,” said Berman. “We litigated this case because we strongly believe that consumers were harmed by Apple and the publishers’ tactics and we will not settle without an effective plan to repay consumers for their losses.” 

According to the class-action suit, the publishers believed that Amazon’s wildly popular Kindle e-reader device and the company’s discounted pricing for e-books would increase the adoption of e-books and permanently set consumer expectations for lower prices, even for other e-reader devices.

“Fortunately for the publishers, Apple was also terrified of Amazon’s pricing and the popularity of its Kindle device,” said Berman. “Rather than compete on merit, price and convenience, we intend to prove that the cabal simply tried to game the system.”

The case seeks to compensate e-book purchasers for losses incurred as a result of the alleged price-fixing scheme.

A U.S. District Court judge today denied petitions by several of the nation’s largest book publishers and Apple seeking to dismiss a nationwide class...

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Amazon Adds Harry Potter to Its Lending Library

There are those who think Amazon is making literature more widely accessible than ever, and there are those who think the online giant is craftily building an invincible monopoly that will let it rule the world of reading with an iron fist.

Whatever your point of view, the latest chapter in the unfolding saga finds Amazon adding all seven volumes of J.K. Rowling's "Harry Potter" series to its lending library in the U.S. You can take your pick of English, French, German, Italian and Spanish. If this sounds like a small thing, keep in mind that the Hogwarts epic is the all-time bestselling book series in history.  

Potter fans who subscribe to the Amazon Prime service will be able to check out e-book editions of the Potter series free starting June 19, on the same terms as other titles in the library. Prime members can check out one book per month. But don't despair, fast readers. Amazon has has lots of really cheap e-books, many for as little as $1.99.  Some of these titles are not exactly Chaucer but if you read them quickly enough, they're not too bad.

It doesn't hurt to mention that, unlike a bricks-and-mortar library, Amazon's e-library has an unlimited number of copies.  You don't have to put your name on a waiting list and wait for your chosen title to become available. Slow readers take note: there's no limit on how long you can keep a copy, although you can't check out an additional title until you turn in whatever you're plodding through at the moment.

Amazon tells us there are about 145,000 titles in its lending library, which is pretty impressive, considering that the nation's six largest publishers have refused to let their titles be included. There's been a lot of litigation and general back-and-forth over this. Basically, the publishers think -- apparently -- that making it cheap and easy to buy books will somehow decrease the reading public's appetite. 

Amazon's licensing agreement with Rowling's Pottermore publishing house amounts to a stinging rebuke to the U.S. publishers who are trying to hold back the tide.

Of course, nothing's entirely free. To be a Prime member costs $79 a year but besides free books a subscription gets you free shipping on many Amazon items, access to an extensive library of 17,000 movies and TV shows available via streaming video.

There are those who think Amazon is making literature more widely accessible than ever, and there are those who think the online giant is craftily building...

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Say It Aint So! The Kindle Fire Loses Its No. 2 Spot

Through TV commercials and overall public chatter, Amazon's Kindle Fire is certainly growing in popularity, but popularity doesn't always translate into sales, which has been the case for the newly released Amazon tablet in the first quarter.

After a very strong sales run in the fourth quarter when the Fire was first released, the Fire fell from its No. 2 spot behind Apple in tablet sales. Reports show the company's shipments decreased from almost 17 percent of total sales during the fourth quarter to only 4 percent during the first, pushing Amazon to No. 3, while giving the No. 2 spot up to Samsung.

Although Apple remains at the top of the heap, its tablet sales also fell, shipping 11.8 million iPads in the first-quarter, which is down from 15.4 million in the fourth. But it's not all dismal news for the Cupertino, Calif., company, as it still was able to raise its market share from 55 to 68 percent.

Rounding out the top five spots in tablet sales were Lenovo at No.4 and Barenes & Noble at No. 5, with its Nook tablet.

Price points

"It seems some of the mainstream Android vendors are finally beginning to grasp a fact that Amazon, Barnes & Noble and Pandigitial figured out early on: Namely, to compete in the media tablet market with Apple, they must offer their products at notably lower price points," said IDC Research Director Tom Mainelli, in a statement to the press.

"We expect a new, larger-screened device from Amazon at a typically aggressive price point, and Google will enter the market with an inexpensive, co-branded ASUS tablet designed to compete directly on price with Amazon's Kindle Fire," Mainelli added.

With Amazon's plans to release an improved version of the Kindle Fire 7-inch, as well as introducing future tablets that will run Windows 8, the company anticipates a promising future as roll-outs will begin near this years fourth-quarter.

"The worldwide tablet market is entering a new phase in the second half of 2012 that will undoubtedly reshape the competitive landscape," said O'Donnell. "While Apple will continue to sit comfortable on the top for now, the battle for the next several positions is going to be fierce. Throw in Ultrabooks, the launch of Windows 8, and a few surprise product launches , and you have all the makings of an incredible 2012 holiday shopping season.

Through T.V. commercials and overall public chatter, Amazon's Kindle Fire is certainly growing in popularity, but popularity doesn't always translate into ...

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Amazon Enters the Arena of High Fashion

Online retail giant Amazon is tackling the high-end clothing world.

The selling of clothes isn't exactly new for the mega-company, as Amazon has been selling clothes for quite some time, but recently they've partnered with several high-end brands like Jack Spade, Vivienne Westwood, Michael Kors, and Catherine Malandrino to name a few.

Earlier this week, Amazon provided a live stream of the Costume Institute Benefit at the Metropolitan Museum of Art which it hopes will awaken the public's perception of the internet company being linked to the upper crust of the fashion world.

Historically, Amazon and high-end clothing designers haven't exactly been allies. "It has the latitude to set prices and charge whatever it wants," said SucharitaMulpuru, an analyst at Forrester Research. "That is a huge threat for brands."

High margin

Gross profit is apparently the main reason for Amazon's new interest in high fashion. Since the company spends the same amount whether it ships a low-priced book or a pricey jacket, it stands to make a lot more dollars on expensive fashion garments.

"Gross profit dollars per unit will be much higher on a fashion item, said Jeff Bezos, chief executive at Amazon. He also said the company has sincere intentions as it pertains to pricing their items to make both the consumer and fashion companies satisfied. Bezos said they really want to make sure "the designer brands are happy."

No stranger to apparel, Amazon purchased Zappos.com for over $1 billion in 2009, and also birthed the shoe websites MyHabit and Endless.com. And in 2006 the company bought Shopbop, which retails designer clothing and accessories for women.

Although Amazon has made steps towards higher-end fashion designers, designers chose not to take steps back in order to avoid linking themselves to the site, which doesn't really have a high-end product reputation.

"It's not a place where you look at it and are like, 'Oh, my clothes look and feel really good,'" said Andy Dunn, who is founder of the men's fashion brand Bonobos.

Amazon has already taken steps to fight this perception by hiring fulltime models to properly showcase the clothes so none of the details and actual look of the garment are lost. The company is also rumored to be changing the look of its site, and its packaging to better to match the look and feel of expensive designs.

Sizes and body measurements of the Amazon model will also be provided to assist the customer with proper sizing.

The question remains however, will the public ever really go to Amazon for high-end clothing when the company has been associated with discount and convenience for such a long time? Time, as they say, will tell.

Online retail giants Amazon is surging past its sales of books, and small priced items to tackle the high-end clothing world.The selling of clothes isn't...

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Tech Gift Ideas For Mother's Day

Stumped over what to give Mom for Mother's Day? These days moms are a lot more tech-savvy than they once were considered to be.

If you think “tech,” it opens up all kinds of gift possibilities. Here are a few:

  • If she doesn't already have one, a Kindle e-reader makes a nice gift, with price points from $79 to $199. With a Kindle she can read during her morning commute, or on the Kindle Fire watch her favorite TV show. Also, now through Mother's Day, you can save 30 percent on select covers and sleeves when you buy a Kindle or Kindle Fire at Amazon.
  • While they cost more than a Kindle, tablets offer a few more options. You can choose between Apple's iPad and a number of Android tablets. They start at around $500 for Wi-Fi models while the 3G models cost more. They also require a monthly data plan.
  • The Sansa Clip Zip MP3 player is a gift for active moms looking for a feature-rich, affordable and easy-to-use way to enjoy music on the go. The player, which sells for under $50, includes a large color screen, a microphone, a memory card slot for extra storage, a stopwatch and an FM radio.
  • If your Mom has a point and shoot digital camera, the SanDisk Ultra SDHC card will let her do more with it. It's reportedly twice as fast as ordinary memory cards, letting her take better pictures and record Full HD videos. It also saves time when moving images to a computer.
  • If Mom already has an iPad or iPhone, the iLuv WorkStation Pro is a nice accessory. It's a slim audio dock for her iPad, iPhone or iPod. It has a rotating arm to enable easy viewing in either portrait or landscape mode and a Bluetooth keyboard for an improved typing experience. Best of all, the WorkStation Pro boosts the sound of her Apple devices with jAura Sound technology.
  • If Mom already has plenty of gadgets, what about a stylish bag to carry them in? Kaboo has launched its new line of tech pouches to fill that need. Kaboo handbags provide convenient storage for all mobile devices, from iPad to Smartphone to e-reader. Each purse features a shock-absorbent “Tech Pouch” that help devices resist regular wear and tear and damage.

According to the Consumer Electronic Association, women spend an estimated $55 billion on consumer technology every year, so these might be the kinds of gifts Mom would buy for herself. Mothers, specifically, are 28 percent more likely to use a tablet, such as an iPad, than the average person according to a 2012 American Media Mom report.

Stumped over what to give Mom for Mother's Day? These days moms are a lot more tech-savvy than they once were considered to be.If you think “tech,&...

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Target Tells the Amazon Kindle To Get Lost

Don't go to any Target stores for Amazon's Kindle e-book reader, because it has officially been discontinued, and Target Corp has no intentions of bringing it back. Target spokeswoman Molly Snyder said "is phasing out Amazon and Kindle branded products in the spring of 2012."

After selling the Kindle for two years, the department store giant will still offer "a full assortment of e-readers and supporting accessories including the Nook," explained Snyder, but she didn't provide a detailed reason for the abrupt sales stop. The tablet has already been taken from Target's website, and soon store shelves will not be housing any new devices either.

The fact that Target is soon expanding their Apple products in their stores may provide some insight into the exit of the Kindle. Whether selling Amazon products is an official switch to avoid  conflicts of interest with Apple remains to be seen, but it does appear to be the logical reason for the demise of the Kindle in Target Corp's stores.

Big seller but ... 

Consumers rate Target

It's also possible that Target simply chose not to renew a contract with Amazon, because they'll have a larger profit share with the Apple folks. Or, the Target Corp. wants to add some of Apple's cool and cutting edge image to their sometimes straightforward middle America brand persona. It's hard to exactly pinpoint the actual reason, as both Amazon and Target failed to respond to the media's request for further explanation.

The irony in all of this that the Kindle Fire was Target's best selling tablet on Black Friday in 2011, which leads one to believe the discontinuation isn't attached to poor sales. Also, there are no Amazon stores to showcase the Kindle, which makes Target a logical partner. Reportedly Amazon will be testing a pop-up store in Seattle, which also may be an answer to why their relationship with Target is coming to an end.

Apple is also raising its presence with Target by putting up mini-sub-stores in many of Target's locations, which will probably make most people forget that the Kindle ever lived at Target in the first place. Although Amazon's Kindle Fire is making a name for itself, Apple's iPad is still chief among tablets. Since its introduction in 2010 Apple has sold nearly 55 million iPads.

Snyder also added that "Target continually evaluates its product assortment to deliver the best quality prices for our guests." Which leads one to believe that Target has something up their sleeve as it pertains to the world of tablets, but for now, they're choosing to keep mum about it.

Don't go to any Target stores for Amazon's Kindle e-book reader, because it has officially been discontinued, and Target Corp has no intentions of bringing...

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U.S. & 16 States Sue Apple and Major Publishers for Price Fixing

The Justice Department and 16 states today filed suits against Apple and five major publishers --  Hachette, HarperCollins, Macmillan, Penguin and Simon & Schuster -- alleging they conspired to limit competition in the pricing of e-books. The suit has been reported to be in the works for several months.

"What was at first a great benefit to buyers of electronic books – lower prices – apparently was considered too much of a benefit," said Ohio Attorney General Mike DeWine. "Customers who pay out their hard-earned money, no matter the product or service, deserve better."

Hachette, HarperCollins and Simon & Schuster have agreed to a proposed settlement, U.S. Attorney General Eric Holder said at a news conference this afternoon.  He said the proposed settlement would require the publishers "to grant retailers – such as Amazon and Barnes & Noble – the freedom to reduce the prices of their e-book titles." He said the settlement also requires the companies to terminate their anticompetitive most-favored-nation agreements with Apple and other e-books retailers. 

Arizona Attorney General Tom Horne said the states have reached agreements in principle with Harper Collins and Hachette to provide "significant consumer restitution" as well as injunctive relief. 

Holder said the alleged comspiracy began in the summer of 2009, whe "executives at the highest levels of the companies included in today’s lawsuit – concerned that e-book sellers had reduced prices – worked together to eliminate competition among stores selling e-books, ultimately increasing prices for consumers."

"As a result of this alleged conspiracy, we believe that consumers paid millions of dollars more for some of the most popular titles," Holder said.  "During regular, near-quarterly meetings, we allege that publishing company executives discussed confidential business and competitive matters – including Amazon’s e-book retailing practices – as part of a conspiracy to raise, fix, and stabilize retail prices. 

"In addition, we allege that these publishers agreed to impose a new model which would enable them to seize pricing authority from bookstores; that they entered into agreements to pay Apple a 30 percent commission on books sold through its iBookstore; and that they promised – through contracts including most-favored-nation provisions – that no other e-book retailer would set a lower price. Our investigation even revealed that one CEO allegedly went so far as to encourage an e-book retailer to punish another publisher for not engaging in these illegal practices."

Holder said Connecticut Attorney General George Jepsen and Texas Attorney General Greg Abbott played a major role in the investigation and warned that other major companies should beware of running afoul of the antitrust laws.

"Today’s action sends a clear message that the Department’s Antitrust Division continues to be open for business – and that we will not hesitate to do what is necessary to protect American consumers," Holder said.

Other litigation

The Justice Department's case is similar to an antitrust suit filed last August by by attorney Jeff Friedman of Hagens Berman Sobol Shapiro LLP, a Berkeley, Calif., law firm.

Friedman's suit claims Apple conspired with five major publishers to raise the price of e-books, dominate the market and force Amazon to stop selling at a discount. The conspiracy worked so well that e-books now cost as much or more than paperbacks, the suit alleges.

Friedman's suit traces the history of e-books, noting that when Amazon introduced the Kindle back in November 2007, its “electronic ink” technology was such a hit that supplies of the original Kindle sold out in less than six hours. Besides portability and instant delivery, e-books greatly reduce the costs associated with brick-and-mortar publishing. But the suit, filed in U.S. District Court in San Francisco, says large publishing houses quickly realized that e-publishing also represented a huge threat to their profit margins.

Amazon was selling Kindle e-books for $9.99 or less, while hardcover editions of the same books sold for more than $20. Faced with this threat to their business model, the suit says, publishers teamed up with Apple to “fight back in an effort to restrain trade and retard innovation.”

“Given Amazon’s first-mover advantage and ever growing installed user base, publishers knew that no single publisher could slow down Amazon and unilaterally force an increase in e-book retail prices. If one publisher acted alone to try and raise prices for its titles, that publisher would risk immediately losing a substantial (and growing) volume of sales,” the suit charges.

“Not wanting to risk a significant loss of sales in the fastest growing market (e-book sales), the publishers … solved this problem through coordinating between themselves (and Apple) to force Amazon to abandon its pro-consumer pricing.”

States take action

The states' lawsuit, filed in the U.S. Court for the Western District of Texas, alleges that Macmillan, Penguin and Simon & Schuster conspired with other publishers and Apple to artificially raise retail prices for e-books by imposing a distribution model in which the publishers set the prices for bestseller e-books at $12.99 and $14.99.  When Apple prepared to enter the e-book market in late 2009 and early 2010, the publishers and Apple agreed to adopt an agency distribution model as a mechanism to allow them to fix prices. To enforce their price-fixing scheme, the publishers and Apple relied on contract terms that forced all e-book outlets to sell e-books at the same price. Because the publishers agreed to use the same prices, retail price competition was eliminated. According to the States’ enforcement action, the coordinated agreement to fix prices resulted in e-book customers paying more than $100 million in overcharges.

The states seek injunctive relief to reverse the effects of the defendants’ anti-competitive conduct as well as damages for customers who paid artificially inflated prices for e-books.

States mounting the action are Arizona, Alaska, Colorado, Connecticut, Illinois, Iowa, Maryland, Missouri, Ohio, Pennsylvania, Puerto Rico, South Dakota, Tennessee, Texas, Vermont and West Virginia.

The Justice Department today filed suit against Apple and five major publishers, alleging they conspired to limit competition in the pricing of e-books. Th...

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Apple, Book Publishers Facing Justice Department Anti-Trust Suit

In its latest anti-trust crackdown, the Justice Department has officially warned Apple and five of the biggest American publishers that it plans to sue them for allegedly colluding to drive up the price of electronic books, the Wall Street Journal reports today.

Based on early reports, the Justice Department's case is similar to an anti-trust suit filed last August by by attorney Jeff Friedman of Hagens Berman Sobol Shapiro LLP, a Berkeley, Calif., law firm.

Friedman's suit claims Apple conspired with five major publishers to raise the price of e-books, dominate the market and force Amazon to stop selling at a discount. The conspiracy worked so well that e-books now cost as much or more than paperbacks, the suit alleges.

Although the Justice Department has not commented publicly, the allegations in its pending action are thought to follow the same general theory.

Reports say at least some of the potential targets of the suit -- Apple and the publishers -- have asked to open settlement talks to avoid litigation.

A little history

Friedman's suit traces the history of e-books, noting that when Amazon introduced the Kindle back in November 2007, its “electronic ink” technology was such a hit that supplies of the original Kindle sold out in less than six hours.

Besides portability and instant delivery, e-books greatly reduce the costs associated with brick-and-mortar publishing. But the suit, filed in U.S. District Court in San Francisco, says large publishing houses quickly realized that e-publishing also represented a huge threat to their profit margins.

Amazon was selling Kindle e-books for $9.99 or less, while hardcover editions of the same books sold for more than $20. Faced with this threat to their business model, the suit says, publishers teamed up with Apple to “fight back in an effort to restrain trade and retard innovation.”

“Given Amazon’s first-mover advantage and ever growing installed user base, publishers knew that no single publisher could slow down Amazon and unilaterally force an increase in e-book retail prices. If one publisher acted alone to try and raise prices for its titles, that publisher would risk immediately losing a substantial (and growing) volume of sales,” the suit charges.

“Not wanting to risk a significant loss of sales in the fastest growing market (e-book sales), the publishers … solved this problem through coordinating between themselves (and Apple) to force Amazon to abandon its pro-consumer pricing.”

Support from Apple

The suit says the conspiracy would not have succeeded without Apple's support.

“Apple had strong incentives to help the [publishers] restrain trade and increase the price of eBooks. If Amazon continued to solidify its dominant position in the sale of eBooks, strong network effects would make it difficult to dislodge Amazon. Moreover, Amazon’s pro-consumer pricing meant that to enter the e-books market Apple would likely be forced to sell at least some e-books near or below its wholesale costs for an extended period of time.”

In its latest anti-trust crackdown, the Justice Department has officially warned Apple and five of the biggest American publishers that it plans to sue the...

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Amazon Promises to Fix Kindle Fire Problems

The hot-selling Kindle Fire tablet has been taking a lot of heat from users about software glitches but Amazon says it will be fixing many of those problems with a software upgrade within the next few weeks.

"In less than two weeks, we're rolling out an over-the-air update to Kindle Fire," an Amazon spokesman told The New York Times, in a story published Sunday.

Amazon wasn't specific about the update but said it would improve overall performance and navigation and would also add a feature that will let users delete their browsing histories, a concern that has been raised by privacy advocates.

Users have also complained the Fire's audio volume is somewhat anemic and have said the device is prone to unpredictable lock-ups that require a full restart.

The initial problems aren't hurting sales of the new tablet.  Amazon says it expects to sell nearly 4 million by year's end, which would give it nearly 14 percent of the global tablet market, second only to Apple's iPad, with nearly 66 percent.  Samsung is expected to end up around 4.5 percent with its Android-based Galaxy Tab.

The Fire's low price -- $199 -- makes it highly competitive with the iPad, which starts at $499.  The Fire includes many high-end features including an LCD screen that displays 16 million colors in high resolution.

The tablet has been taking a lot of heat from users about software glitches but Amazon says it will be fixing many of those problem...

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Kindle Fire Takes Heat Over Usability Issues

The Amazon Kindle Fire is  taking heat from consumers who find it clunky and hard to use. Worse yet, it's getting a bad review from usability guru Jakob Nielsen who says the Fire provides "a disappointingly poor user experience."

"Using the web with the Silk browser is clunky and error-prone. Reading downloaded magazines is not much better," Nielsen said in a recent review.

Most glaring was what Nielsen described as the "fat-finger problem," a phenomenon familiar to anyone who uses a smartphone touch screen.  

Nielsen described the problems of subjects who participated in a test he conducted: 

"You haven't seen the fat-finger problem in its full glory until you've watched users struggle to touch things on the Fire. One poor guy spent several minutes trying to log in to Facebook, but was repeatedly foiled by accidentally touching the wrong field or button — this on a page with only 2 text fields and 1 button." 

Volume control

A consumer who posts under the name "jocampo" on MobileRead.com echoed Nielsen's comments and added a few of her own:

"The lack of volume button is a negative point to me. And I would re-locate the power button or make it a slider (I've found myself pressing it by accident while using the unit) same for speakers, both are on same side, you cover those frequently while holding; I would put both speakers on the back, like the Nook Tablet."

It's not ink 

Several users posting to various sites commented on the Fire's weight, which also bothered Nielsen:

"The Fire is a heavy object. It's unpleasant to hold for extended periods of time. Unless you have forearm muscles like Popeye, you can't comfortably sit and read an engaging novel all evening," Nielsen said. "The lack of physical buttons for turning the page also impedes on the reading experience for fiction. On the older Kindles, it's easy to keep a finger on the button when all you use it for is to turn the page. In contrast, tapping an area of the screen disrupts reading enjoyment, is slightly error-prone, and leaves smudges on the screen. The Fire screen also has more glare than the traditional Kindle."

In fairness to the Fire, many of these comments also apply to the iPad, which this reviewer found to be inferior to the original Kindle for reading books.  The extra weight, the super-sensitive touch controls and the glare from the shiny screen were all negatives when reading text-heavy materials that don't benefit from the gee-whiz colors and other whoop-dee-doo features. 

"Most successful"

Amazon, meanwhile, says the Fire is the "most successful" new product it's ever launched but hasn't revealed any numbers.  

There's no question the Fire is low-priced.  It's hundreds of dollars less than the iPad.  And there's no question that Amazon has a huge and constantly-growing trove of books, magazines, movies and so forth -- all floating along in the cloud just waiting to be downloaded by some lucky consumer whose account will be debited instantly for each purchase.

And therein may lie the rub.  While one can quibble all day about weight, brightness and so forth, the Fire is a lot of tablet for the money.  Many speculate Amazon is selling the device at or below cost, just as in the legendary marketing strategy that supposedly led Gillette to sell its spiffy razors for less than cost so that it could sell a constant stream of blades.

The real question for consumers then becomes: what happens down the road, when just about everyone has a Kindle, Kindle Fire or whatever device the Amazon gods dream up next?

Will there still be 99-cent books?  Will Amazon still offer tens of thousands of free movies and high-def TV shows to its Premium customers?  Or will Amazon, once its user base reaches critical mass, simply put the hammer down and do what Economics 101 predicts -- namely, raise prices for consumers and take a bigger bite out of the authors, publishers, musicians and producers who supply its content?

Guess we don't learn the answer til the last chapter.

The Amazon Kindle Fire is not only taking heat from consumers who find it clunky and hard to use, it's also getting a bad review from usability guru Jakob ...

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Retailers Irate Over Amazon Price Comparison App

Is Amazon's price-comparison tool that lets shoppers check out prices at competing online and local retailers a boon for consumers or an evil plot against small business?

It depends on who you ask.  Sen. Olympia Snowe (R-Maine) is irate over Amazon's weekend promotion that offered customers 5% off if they checked the prices of goods on its Price Check app while browsing at a store, then ordered them online.

Retailers cried foul and Sen. Snowe took up the crusade, calling Amazon's promotion "an attack on Main Street businesses that employ workers in our communities.

"Small businesses are fighting everyday to compete with giant retailers, such as Amazon, and incentivizing consumers to spy on local shops is a bridge too far," Snowe said. "I urge Amazon to cancel its planned promotion, and look for ways to partner with Main Street, not promote anti-competitive behavior that could shutter the doors of America's small businesses." 

Amazon has defended the app as pro-consumer and has managed to  get at least one consumer group to come to its aid.

A spokesman for Consumer Watchdog in Santa Monica, Calif., said the Amazon app could benefit shoppers. "It could definitely be good price competition for consumers," Mark Reback said, according to the Los Angeles Times.

No comment

The National Retail Federation did not respond to a ConsumerAffairs.com request for comment but other industry groups took up the battle cry.

The Retail Industry Leaders Association said the app subverts shoppers into using retail stores as "showrooms" to check out a product before buying online.

"This is an underhanded way to send shoppers online," said Jason Brewer, the association's spokesman. "This app allows Amazon to exploit a loophole that allows them to sell the exact same product as brick-and-mortar stores and not charge sales tax."

Others saw Amazon's move as a clever promotion that would attract lots of free publicity.

"The stunt offers good value for money, particularly when you consider the price comparison app looks set to go mainstream as a new weapon in the war between bricks-and-mortar retailing and online retailing and Amazon will be leading the charge," said Gizmag.com. "The knowledge it gains will enable it to discern patterns on the exact deals their bricks and mortar competitors are prepared to do, and react in real time."

"Mobile phone retail is about to become a significant factor in purchasing decisions," Gizmag predicted.

Is Amazon's price-comparison tool that lets shoppers check out prices at competing online and local retailers a boon for consumers or an evil plot against ...

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Is Amazon Turning Shoppers Into Paid Spies?

It wasn't long ago that if you walked around a store writing down prices with a pad and pencil, you would quickly be shown the door. Today, retailers look on in horror as customers stroll the aisles with their smartphones, scanning barcodes.

Stores are being turned into showrooms where consumers go to look at items that they then purchase online, a trend that has contributed to the demise of Circuit City and other big electronics retailers.

The customers think they're being smart shoppers, and maybe they are.  After all, what's wrong with comparing prices between stores and online merchants?  Theoretically nothing, except that it's a trend that local merchants say could be the death of them.  The harm done to communities by the loss of local businesses would far outweigh any savings consumers might realize, retailers say. 

In a particularly bold -- some would say outrageous -- maneuver, Amazon is offering consumers up to $5 off on their purchases of electronics and other high-end items if they compare prices using Amazon's mobile app while strolling through a store.

The promotion starts Saturday and Amazon says it's intended to encourage consumers to use its bar-code app.  Oh, and also, Amazon will hang onto the information so it knows who's charging how much for that electric toothbrush you were looking at.

This, says Rick of Hillsborough, N.J., "pulls back the shroud and shows [Amazon's] true evil intentions."

"Amazon is PAYING customers NOT to buy locally and to buy from Amazon," said Rick, who runs a local toy store. "The rather sinister plan is targeted at small, local businesses in one of the most important sales day before Christmas.  This day can make or break the profitability for a business for the entire year.  Amazon knows this.  Amazon, by paying people NOT to shop at local stores will put many local stores out of business."

Consumer empowerment

Amazon says it's consumer empowerment.  

"We scour online and in-store advertisements from other retailers, every day, year-round,” said Sam Hall, director of Amazon Mobile, quoted by AllThingsD. “Now, we are enabling customers to use the Price Check app to share in-store prices while they search for the best deals.”

Amazon already competes unfairly by doing everything it can to avoid paying local sales taxes, retail merchants complain.  By paying consumers to be its spies, it goes too far, in Rick's opinion.

"They could do many promotions to enhance sales...but they chose to do one designed to pull people away from shopping locally.  This is no accident.  The big chains can handle it.  The small stores will close," Rick told ConsumerAffairs.com.

Independent bookstore owner David Didriksen, who runs Willow Books in Acton, Mass., says the Amazon promotion is "outrageous."

“It’s really just another in a long series of predatory practices by Amazon,’’ said Didriksen, who has in the past spoken on behalf of the Massachusetts Association of Retailers urging state legislators to end Amazon’s ability to avoid collecting state sales taxes on products it sells to Massachusetts residents. 

It wasn't long ago that if you walked around a store writing down prices with a pad and pencil, you would quickly be shown the door. Today, retailers look ...

Video: Kindle Fire Is Leap Forward For Amazon's E-Readers

Consumers who want an Amazon Kindle now have several models to choose from, with a basic model, a color tablet-like model, and a couple in between. Which one is the best value for you? ConsumerAffairs.com's Mark Huffman reports it all depends on what you want from an e-reader.

A comparison of the basic and top Kindle models...

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Amazon's Kindle Fire Is a Hot Seller

Lots of big, smart, rich companies have tried to grab a piece of the tablet market dominated by Apple's iPad.  Most efforts have fizzled but Amazon's Fire is sizzling and its other Kindle products are adding fuel to the fire.

Without releasing exact figures, Amazon said Monday that it sold four times as many Kindle products on Black Friday this year as on the same day last year.

The $199 Fire, which features a color screen, has been its best-selling product for eight weeks, Amazon said.

Analysts quoted by The Wall Street Journal say Amazon may sell as many as five million Fires by the end of January while about 13.5 million iPads -- which start at $499 -- are likely to be sold during the holiday period.

Barnes & Noble's $249 Nook Tablet is also generating customer interest but no sales figures are available.

While the Kindle Fire's lower price makes it attractive, consumers appear to be more impressed with the Fire's design and features than with its price, as ConsumerAffairs.com found when we conducted a computerized sentiment analysis of more than 330,000 comments on Twitter, Facebook and other social media.

The only significant dislikes our analysis found were that the Fire does not have a camera or microphone, unlike the iPad.  

These comments highlight a significant difference between the high-priced iPad and its more affordable counterparts: the iPad is, for all intents and purposes, a full-fledged computer, lacking only a keyboard, while the Kindle and Nook are more specialized products, intended primarily to be used to download and view existing content.  

In other words, you could write your own book on an iPad if you wanted.  You can't really do that, at least not easily, on the Nook and Kindle.

On the other hand, all three devices -- the iPad, Kindle and Nook -- share a single advantage: they are closely tied to their parent companies' huge inventories of books, magazines, newspapers, games and other content.  Other manufacturers, including Motorola, H-P, Samsung and Research In Motion, sell a tablet and basically leave the consumer to figure out what to buy and where to find it.

Apple was the first to develop and, some would say, perfect, the end-to-end package but with Amazon and Barnes & Noble catching up, the tablet market is suddenly hotly competitive -- always good news for consumers.

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Sentiment analysis powered by NetBase

Lots of big, smart, rich companies have tried to grab a piece of the tablet market dominated by Apple's iPad.  Most efforts have fizzled but Amazon's ...

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Kindle Hopes Its Fire Will Singe the iPad

Until now, Amazon's Kindle has been basically an ereader -- something you could use to view the virtual versions of those odd boxlike things they used to call books, leaving the hipster crowd to jam, groove, chat and game play (as playing games now seems to be called) on the iPad.

The Kindle Fire aims to change all that, providing nearly as much spark for a lot less scratch.  The Fire is to the old Kindle what Lady GaGa is to Doris Day, filled with sound and fury and signifying, well, that's another question.

It's a little smaller than the iPad, which isn't necessarily a bad thing.  And it costs a lot less, $199 compared to the iPad's starting price of $499.

Or as Amazon founder and CEO Jeff Bezos put it on Amazon's home page today: "There are two types of companies: those that work hard to charge customers more, and those that work hard to charge customers less. Both approaches can work. We are firmly in the second camp."

Verbose

But don't call the Fire cheap, Bezos cautions.

"Kindle Fire brings everything we’ve been working on at Amazon for 15 years together into a single, fully-integrated experience for customers – instant access to Amazon’s massive selection of digital content, a vibrant color IPS touchscreen with extra-wide viewing angle, a 14.6 ounce design that’s easy to hold with one hand, a state-of-the-art dual core processor, free storage in the Amazon Cloud, and an ultra-fast mobile browser – Amazon Silk – available exclusively on Kindle Fire," he continued, on an apparent quest to construct the longest sentence in a non-scholarly journal.

Bezos is betting he can succeed where such giants as H-P and Samsung have failed.  He's betting he can unseat Apple as King of Tablet Valley.

But, you say, Apple has all those wondrously sleek stores.  Yes, but Amazon has its wonderfully ubiquitous Web site, which exists in a few billion more places than Apple's stores.  

Both companies, of course, have lots of product, although you can't buy a lawn mower at Apple last time we checked.  Apple may have more music in its iTunes section but with Spotify and the like becoming more common, does it matter?

Which brings up the question of whether any of this matters.  Two wars drag on in foreign lands, the economy remains moribund, candidates for top office become weirder by the year, the Obama Administration has locked the public out of its own malpractice database and everyone with a DVR missed the last few minutes of The Good Wife because a ball game ran over.

There are those who think this fascination with gadgets that are really, when you get right down to it, little more than toys is just something folks use to take their minds off weightier matters.

You know what?  They might be right.

Until now, Amazon's Kindle has been basically an ereader -- something you could use to view the virtual versions of those odd boxlike things they used to c...

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Amazon Publishing Signs Best-Selling Author

Amazon.com today announced that Amazon Publishing's first major acquisition by its New York imprint is the next book in Timothy Ferriss' No. 1 New York Times best-selling "4-hour" series, "The 4-Hour Chef."

Amazon has been publishing books for several years and has allowed authors to self-publish Kindle ebooks but its new New York imprint is an effort to raise its profile by going after major authors likely to produce best-selling titles.  

A class-action antitrust suit last week accused five major publishers of colluding with Apple to raise the price of ebooks, a conspiracy that suit says worked so well that ebooks now cost as much or more than paperbacks.

When it introduced the Kindle ebook reader, Amazon was selling books for $9.99, far below the retail price.  When publishers reached their agreement to sell ebooks through Apple, they were able to force Amazon to raise its prices or lose its resale rights, the suit argues.

By publishing its own titles, Amazon regains the ability to charge whatever it wants.

The question, of course, is whether bookstores and other ebook sellers will carry Amazon's titles.  The New York Times today reports that some independent bookstores have said they do not intend to carry any books from the retailer, not wanting to give a dollar to a company they feel is putting them out of business.

But Larry Kirshbaum, who heads Amazon's new imprint, says no one in the book world should be worried about Amazon.

“Our success will only help the rest of publishing,” he told The New York Times.

Ferriss is author of the best sellers "The 4-Hour Body" and "The 4-Hour Workweek," the latter of which has been sold into 35 languages and has been on the New York Times best seller list for more than four years.

"The 4-Hour Chef," which is expected to be released in April 2012, will be published in print, enhanced digital and audio formats by the New York-based imprint of Amazon Publishing headed by Larry Kirshbaum. 

Amazon.com today announced that Amazon Publishing's first major acquisition by its New York imprint is the next book in Timothy Ferriss' No. 1 New York Tim...

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Anti-Trust Suit Charges Apple, Publishers Conspired to Raise Price of eBooks

An antitrust class action claims Apple conspired with five major publishers to raise the price of e-books, dominate the market and force Amazon to stop selling at a discount. The conspiracy worked so well that e-books now cost as much or more than paperbacks, the class claims, Courthouse News Service reported. 

The suit traces the history of e-books, noting that when Amazon introduced the Kindle back in November 2007, its “electronic ink” technology was such a hit that supplies of the original Kindle sold out in less than six hours.

Besides portability and instant delivery, e-books greatly reduce the costs associated with brick-and-mortar publishing. But the suit, filed in U.S. District Court in San Francisco, says large publishing houses quickly realized that e-publishing also represented a huge threat to their profit margins.

Amazon was selling Kindle e-books for $9.99 or less, while hardcover editions of the same books sold for more than $20. Faced with this threat to their business model, the suit says, publishers teamed up with Apple to “fight back in an effort to restrain trade and retard innovation.”

Restrain trade

Besides Apple, the suit names Hachette Book Group, HarperCollins, MacMillan, Penguin and Simon & Schuster. The named plaintiffs are Anthony Petru, of Oakland, Calif., and Marcus Mathis, of Natchez, Miss.

The suit charges the defendants with violating the Sherman Anti-Trust Act and various other anti-trust and consumer protection statues.

“Given Amazon’s first-mover advantage and ever growing installed user base, publishers knew that no single publisher could slow down Amazon and unilaterally force an increase in e-book retail prices. If one publisher acted alone to try and raise prices for its titles, that publisher would risk immediately losing a substantial (and growing) volume of sales,” the suit charges.

“Not wanting to risk a significant loss of sales in the fastest growing market (e-book sales), the publishers … solved this problem through coordinating between themselves (and Apple) to force Amazon to abandon its pro-consumer pricing.”

Support from Apple

The suit says the conspiracy would not have succeeded without Apple's support.

“Apple had strong incentives to help the [publishers] restrain trade and increase the price of eBooks. If Amazon continued to solidify its dominant position in the sale of eBooks, strong network effects would make it difficult to dislodge Amazon. Moreover, Amazon’s pro-consumer pricing meant that to enter the e-books market Apple would likely be forced to sell at least some e-books near or below its wholesale costs for an extended period of time.”

The Kindle was a threat not only to the publishers' business model but also to Apple's, the suit charges.

“Apple is competing to be – and has become – a dominant manufacturer of mobile devices, such as Apple’s iPod, iPhone and iPad devices. … Apple knew that if Amazon could establish the Kindle as the dominant e-book reader by subsidizing the purchase of e-books, Amazon could then use the Kindle platform (and its large installed user base) to distribute other digital media. Notably, Apple had successfully used a virtually identical strategy to gain a virtual monopoly on the distribution of digital music files through its iPod device and its associated iTunes store,” the suit argues.

The suit was filed by attorney Jeff Friedman of Hagens Berman Sobol Shapiro LLP, a Berkeley, Calif., law firm

An antitrust class action claims Apple conspired with five major publishers to raise the price of e-books, dominate the market and force Amazon to stop sel...

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Apple Unveils iPad2

Declaring his company pretty much owns the tablet computer market, Apple CEO Steve Jobs today took the wraps of the technology industry's worst-kept secret - the iPad 2.

Sleeker and lighter than the original device introduced a year ago, the iPad2 features an all new design.

"These are not marginal improvements," Jobs said.

For starters, he says the new iPad will be quite a bit faster than the one it replaces. It features the A5 chip and a dual core processor that moves at twice the speed of the original.

More compact

The iPad2 will also come in a more compact design. Where the original case measured 13.4 mm thick, the new tablet is just 8.8mm. It weighs about the same, however. Battery life should be about the same as the original - 10 hours.

The iPad2 features built-in cameras and a gyroscope. It will come in both black and white and be available through both AT&T and Verizon at the same price as the original iPad, with units starting at $499.

Apple says the iPad2 will begin shipping March 11 in the U.S. and March 25 internationally.

Jobs said Apple sold 15 million iPads in the nine months during 2010 that it was available. Sales totaled  $9.5 billion, giving Apple 90 percent of the tablet market.

Meanwhile, Jobs announced that Random House will make its books available through the iBook store. He said the store now has more than 2,300 participating publishers.

Apple CEO Steve Jobs has formally introduced the iPad2....

Amazon Plans Grocery Delivery Service

Very few of us are old enough to remember when the milkman clattered up and down the street, delivering milk, eggs and cheese. But it won't be long, we're told, before we'll order up our weekly groceries from the same place we get books, e-books and just about everything else – Amazon.com.

And just to be certain it hasn't missed any bets, Amazon today announced it's launching a new business-oriented email service, Amazon Simple Email Service (SES).

It's being widely reported today that Amazon is nearing completion of its internal testing of a new service dubbed Amazon Tote. Amazon employees in Seattle have reportedly been testing the new program for the last six months or so.

Reports say that Tote won't be just about groceries but will instead offer regular weekly delivery of just about anything on the Amazon site, which sells just about anything you can think of including electronics gear, clothing, children's products, household goods and automotive accessories.

In the Seattle test, items are placed on customers' doorsteps in reusable, weatherproof tote bags. Company promotional material lists "minimal packaging" and "regular delivery days" as among Tote's benefits.

Sears has been testing a similar service, called MyGofer, in the Chicago area.  It also makes home deliveries and allows customers to pick up orders at its brick-and-mortar stores.

Press reports said a notice on the Amazon Web site said the service would be "expanding soon" but the notice was abruptly removed and the company has declined further comment.

Amazon SES

Amazon said Amazon SES will be "a highly scalable and cost-effective bulk and transactional email-sending service for businesses and developers.

"Amazon SES eliminates the complexity and expense of building an in-house email solution or licensing, installing, and operating a third-party email service," the company said in a press release. "There is no long-term commitment, minimum spend or negotiation required - businesses can utilize a free usage tier, and after that, enjoy low fees for the number of emails sent plus data transfer."

Amazon Plans Grocery Delivery Service. Web retailer also launches business-oriented email service....

Amazon Still Struggling With 'Wrap Rage'


For the last two years online retailer Amazon.com has been on a mission to persuade manufacturers to produce product packages that are easier for consumers to open. The results so far have been less than stellar.

According to The New York Times, Amazon has only been able to persuade manufacturers to make easier-to-open packages for about 600 of the millions of products Amazon sells. Traditional retailers like products in large cases and multiple layers of plastic because its believed to deter theft. Amazon says someone ordering online shouldn't have to deal with the frustration required to get access to their purchase.

Amazon rolled out its campaign against 'wrap rage' two years ago as a growing number of consumers questioned why products have to come sealed in impenetrable plastic. Amazon responded by launching what it called "Frustration-Free Packaging," a new initiative designed to make it easier for customers to liberate products from their packages.

"I think we've all experienced the frustration that sometimes occurs when you try to get a new toy or electronics product out of its package," Jeff Bezos, founder and CEO of Amazon.com, said at the time. "It will take many years, but our vision is to offer our entire catalog of products in Frustration-Free Packaging."

Clamshells and wire ties

Amazon focused first on two kinds of items: those enclosed in hard plastic cases known as "clamshells" and those secured with plastic-coated wire ties, commonly used in toy packaging.

Frustration-Free Packaging got an early boost when 19 best-selling products from leading manufacturers including Fisher-Price, Mattel, Microsoft and electronics manufacturer Transcend, signed onto the program.

In addition to making packages easier to open, Amazon said a major goal of the Frustration-Free Packaging initiative is to be more environmentally friendly by using less packaging material.

But after initial interest, the program has been slow to catch on with other manufacturers. Now, Amazon says it plans to step up the pressure.

One way the company plans to do that is by harnessing the power of consumers. The retailer has begun collecting angry consumer feedback about impossible to open packages and delivering it directly to the manufacturers. Amazon points out that Frustration-Free products have -- on average -- a 73 percent reduction in negative feedback when consumers post product reviews on the site.

Amazon Still Struggling With 'Wrap Rage'...

Connecticut Probe Apple, Amazon E-book Deals

Connecticut Attorney General Richard Blumenthal says he has launched an investigation into the agreements between the countrys largest e-book publishers and two of the largest sellers -- Amazon.com, Inc. and Apple, Inc. Blumenthal says he's concerned the alliances may block competitors from offering cheaper e-book prices.

Both Amazon and Apple have reached agreements with the largest e-book publishers that ensure both will receive the best prices for e-books over any competitors -- contract provisions known as most favored nation (MFN) clauses.

In letters to Amazon and Apple, Blumenthal is calling on the companies to meet with his office to address these concerns. Publishers that have reached such agreements with Amazon and Apple include Macmillan, Simon & Schuster, Hachette, HarperCollins and Penguin.

Blumenthal says these agreements appear to deter certain publishers from offering discounts to Amazon and Apples competitors -- because they must offer the same to Amazon and Apple. This restriction blocks cheaper and competitive prices for consumers.

After a preliminary review, Blumenthals office has reported that e-book prices offered by Amazon, Apple, Borders and Barnes & Noble for several New York Times Bestseller books were identical among all four sellers.

These agreements among publishers, Amazon and Apple appear to have already resulted in uniform prices for many of the most popular e-books -- potentially depriving consumers of competitive prices, Blumenthal said. The e-book market is set to explode -- with analysts predicting that e-book readers will be among the holiday seasons biggest electronic gifts -- warranting prompt review of the potential anti-consumer impacts.

Blumenthal says Amazon and Apple combined will likely command the greatest share of the retail e-book market, allowing their most-favored-nation clauses to effectively set the floor prices for the most popular e-books.

Such agreements -- especially when offered to two of the largest e-book retail competitors in the United States -- threaten to encourage coordinated pricing and discourage discounting.

Connecticut Probe Apple, Amazon E-book Deals...

Amazon Kindle Tops Consumer Reports Ratings

iPad's images 'stunning' but device is a 'compromise'

New e-book readers keep hitting the market, yet a veteran model, the Amazon Kindle e-book reader tops Consumer Reports first full ratings of these devices.

Despite improvement to the rival Barnes & Noble Nook e-book reader and the arrival of Apples iPad tablet computer, which offers e-reader capability, Amazons Kindle is still the best choice for most consumers. The report and Ratings of e-book readers is featured in the July issue of Consumer Reports and on www.ConsumerReports.org.

Consumer Reports testers recently put nine e-book readers through comprehensive lab tests. Amazons Kindle, $260, and its super-sized sibling, the Kindle DX, $490, had crisper, more readable type than any other model in the Ratings and slightly better than the Apple iPad, whose e-reading capabilities were assessed but excluded from the ratings (see below).

The Kindles were among the fastest at refreshing and turning pages. For most users, the lower-priced Kindle is a better choice than the DX because of its lighter weight and smaller size, unless extra real estate is needed for reading content such as e-textbooks.

Two e-readers from Sony the Daily Edition PRS900BC, $400, and the Touch Edition PRS600SC, $280, were solid performers in Consumer Reports lab tests and noted for their versatility including their ability to be used as digital notepads for text or drawings. However, the Daily Edition is expensive and heavy and the Touch Edition is among the rated models that do not feature unlimited, free, 3G wireless data network access which means consumers cannot download books whenever and wherever they want.

Consumer Reports found that Barnes & Nobles Nook is among the faster models at turning pages, but its type was not quite as crisp as the Kindles and it weighs more even though both models have the same 6-inch screen size. Navigating content on the Nook was more complicated and touch controls were nonintuitive.

Consumer Reports also tested e-readers from three lesser-known brands the Aluratek Libre eBook Reader Pro, $170, the BeBook Neo, $300, and the iRex DR 800SG, $400 and found that all were undistinguished at best.

The Apple iPad as an E-Book Reader

Consumer Reports did not include the Apple iPad in its e-reader Ratings because it is a computer with e-book capabilities, not a dedicated e-book reader. The iPads iBook app, one of at least three available for the device, offers fast page turns, with a dazzling virtual image one page curling back to reveal another, and the full-color screen is more eye-catching than the monochrome displays on the e-book readers.

Type on its LCD touch screen is fine, though it is slightly less crisp than that of the best e-book readers. Compared to the most expensive e-book reader tested, Amazons Kindle DX, $490, Apples iPad is more expensive costing $500 and up and substantially heavier at 24 ounces versus the Kindle DXs weight of 19 ounces. Consumer Reports recommends buying the iPad for e-books only if consumers are willing to compromise to get a multifunction device.

Amazon Kindle Tops Consumer Reports Ratings...

Amazon Settles Kindle Suit

It turns out that losing your homework has its advantages.

Amazon has agreed to fork over $150,000 for removing copies of the novel 1984 from users' Kindles without warning. Eligible consumers will receive a new copy, and $30 for their trouble.

High school student Justin Gawronski brought the suit in July after discovering that George Orwell's classic had been wiped off his Kindle. Amazon refunded Gawronski the amount he paid for the book, but he sued anyway, claiming damages for time spent creating annotations rendered useless by Amazon's actions. Kindles allow users to make notes in the margin of books, but erasing the text makes it nearly impossible to match those notes to the proper portion of the book.

Amazon said it deleted the book after learning it had been sold without a proper license. After a tepid response failed to please consumers, Amazon CEO Jeff Bezos apologized profusely, calling the company's actions "stupid, thoughtless, and painfully out of line with our principles." That the company's Big Brother-esque move was directed at a book about omnipresent surveillance and thought crimes could not have been lost on Bezos.

Gawronski's suit emphasized that Amazon gave customers no notice that books could be removed after they were purchased. Indeed, the Kindle's terms of service seemingly guaranteed consumers the right to a permanent copy of works they bought.

Under the terms of the settlement, filed on September 25, Amazon will not be allowed to delete e-books without first obtaining permission from the owner, or unless the work contains a virus with the ability to harm the Kindle.

The case highlighted one of the many pitfalls inherent in the movement toward digital media. Just as an entire iTunes library can be wiped out when a hard drive decides its number is up, an electronic book can vanish into the night as if you never owned it in the first place. Indeed, Gawronski's lawyers, straining to find a sensible analogy, compared Amazon's actions to that of a bookseller who sneaks into houses and takes his books back.

The settlement amount may seem large, given that the suit centered around handwritten notes in the margin of a 60-year-old book. The good news is that, rather than keep the fee to which they are entitled, Gawronski's attorneys have decided to donate the entirety of that fee to charity. The settlement provides that KamberEdelson LLC, the firm representing Gawronski, "will donate its portion of that fee to a charitable organization that promotes literacy, childrens issues, secondary or post-secondary education, health, or job placement."



Amazon Settles Kindle Suit...

Amazon Faces Kindle Class Action

A high school student is suing Amazon.com, claiming that George Orwell's iconic novel 1984 was deleted from his Kindle. Worse, the plaintiff lost the notes he made in the margins of the virtual book.

According to the suit, 17-year-old plaintiff Justin Gawronski bought and was reading 1984 as part of a summer assignment for school. Amazon deleted the book while he was reading it, causing him to see the text disappear before the eyes as he was reading.

Gawronski had taken advantage of the Kindle feature that allows consumers to attach personal notes to specific sections of the book. Once the text disappeared, he still had the notes -- but they were rendered worthless since he couldn't match them to the correct section of the book.

Amazon says it deleted the book because it had been sold without a proper license.

Although Amazon provided Gawronski with a refund for the novel, he claims damages for the time he spent creating the now-useless annotations. The suit also emphasizes that Amazon didn't clearly tell consumers that improperly licensed works could end up being deleted. Indeed, the Kindle's terms of service grant [y]ou the non-exclusive right to keep a permanent copy of the applicable Digital Content and to view, use, and display such Digital Content an unlimited number of times.

The suit alleges actions in trespass -- comparing Amazon's actions to that of a bookseller who sneaks into homes and steals books, leaving a check on the table -- and Washington state consumer protection laws.

The action is being brought on behalf of three distinct classes. The first is made up of consumers whose Kindles' resale values have dropped out of fear that Amazon will pull additional works from the machines. The latter two classes consist of those who lost a digital work and those who, like Gawronski, lost a work that they had already spent time annotating.

The first class of plaintiffs -- owners whose machines have lost value due to the threatened loss of a text -- may already have been rendered moot by Amazon itself. Amazon CEO Jeff Bezos was quick to apologize for the deletions, and the company has already promised that works sold without a license will be handled differently in the future, and won't be deleted from owners' devices.

The suit is the second Kindle-related class action in a month. Earlier this month, Amazon was slapped with a suit from a plaintiff whose Kindle cracked around the edges, where the cover attaches with metal clips. The crack appeared despite the fact that lead plaintiff Alisa Brodkowitz opted for the $30 protective cover.

As a result of the cracks, the screen froze and the Kindle stopped working altogether. According to Brodkowitz, Amazon covered the screen freeze under its warranty, but not the cracks, claiming that they were caused by Brodkowitz having improperly bent the cover backwards. The company charged $200 to repair the cracks.

Brodkowitz, who vehemently denies having bent the cover, filed suit in Seattle, contending that scores, if not hundreds of consumers were in the same boat.



Amazon Faces Kindle Class Action...