PhotoThe air traveling public had less to gripe about in 2016.

The Transportation Department's (DOT) Air Travel Consumer Report shows carriers canceled just 1.17% of their scheduled domestic flights last year -- compared with 1.5% in 2015 and the lowest in the 22 years with comparable numbers.

The previous low was 1.24% in 2002. Airlines canceled 1.6% of their scheduled domestic flights this past December, versus 1.7% a year earlier, but up from the 0.3% rate the month before.

In addition, the carriers posted a mishandled baggage rate of 2.70 per 1,000 passengers last year, compared with 2015’s rate of 3.13. That's the lowest annual rate since DOT started collecting mishandled baggage report data in September 1987. The previous low was 3.09 in 2012.

On a month-over-month basis, there was a mishandled baggage rate of 3.58 reports per 1,000 passengers in December, down from December 2015’s rate of 3.97, but up from November 2016’s rate of 2.02.

The 2016 bumping rate of 0.62 per 10,000 passengers was an improvement over the 0.73 rate posted in 2015 and the lowest annual rate based on historical data dating back to 1995. The previous low was 0.72 in 2002.

The report also includes on-time performance, tarmac delay, chronically delayed flight, and the causes of flight delay data.

In addition, there's a tally of aviation service complaints including flight problems, baggage, reservation and ticketing, refunds, customer service, disability, and discrimination.

The complete report is available on the DOT website.


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