Safe Ship Moving Reviews

My story was pitiful and took me at that point 30 minutes to relate and Connor waited until I was thoroughly done speaking since other items occurred to me toward the end of the story. The mover was a “bait and switch” operation so I had more than one problem that had to be dealt with. I was overcharged and told I would be refunded when my items were delivered, but I wasn’t. There was damage to window blinds when furniture was moved into the condo in addition to all of the damage from offloading that took place after the owner lied about the timing.

We had given up our guaranteed delivery day which we had paid $673 extra for but when we were told our belongings would be offloaded we changed our schedule for the mover and when our things were loaded the next day, he had that truck offloaded immediately and loaded onto another truck because of his poor planning of equipment! Connor tried repeatedly to write to the owner of the company. The owner was not responding to his emails. He got back to me even though he had not had results. He stoically said he would continue and he did. When he did reach the mover, the mover was steadfast that things had to go through that moving claims company.

In the meantime, I read through all of the fine print that went with this moving claims company. That company prevented saving your work, would not let your input be printed nor copied and pasted. The system disconnected me three times and the only option was to start all over again!! After another 30 days I gave up! I contacted Connor and voiced my frustration again, he kindly listened to me, what a respectful young man he is!! There was no way to recoup the $673 through the claims company and I knew I couldn’t jump through all of their hoops. It was a process designed to get a person to just give up. Connor again tried to reach the owner for me, he really went the extra mile, though this owner doesn’t deserve to be in business because of his ethics!

Connor is deliberately conscientious! He listens, processes, and goes forward with a positive attitude! It is evident in his voice that his wish is to specifically help and make things better in any way that he can! He endeavors to give impeccable service and be pleased at the end of his day that he has done his best for the customer!!

Elizabeth was incredibly kind and patient, helping us accurately count our items and answering every question I had. She could tell I was nervous and took the time to reassure me that Safe Ship is legitimate and trustworthy. From start to finish, the entire moving process was a breeze and far easier than packing and driving a long haul U-Haul ourselves.

Now let me talk about the movers.. Andrei and Ellis.. because they were AMAZING. These guys were absolute machines. They wrapped and protected our belongings better than we ever could have, carried heavy furniture and boxes up and down two flights of stairs at over 6,000 feet altitude, never once complained, and never took a break. On top of that, they were incredibly friendly, professional, and communicative. They treated our belongings like they were their own, and after meeting them, I immediately knew we had made the right choice.

And the great experience didn’t stop there. Luis ** and Jake ** followed up with us, answered all of our questions, and were incredibly helpful throughout the process. We even had a delivery date hiccup on our end, and they accommodated our delayed delivery without issue, making sure everything stayed on track. During what could have been a very stressful week, they gave me total peace of mind.

As a young working mom, my plate is always full and my brain is constantly running a mile a minute. Safe Ship truly took the stress and burden of moving off my shoulders. You can tell this company has an amazing, family oriented team of real people who genuinely care about their customers. We were so impressed that we’re already referring Safe Ship to my in-laws, who will be moving across the country in a few months. Safe Ship Moving team, thank you so much! If you’re hesitant about choosing a moving company like we were, take it from me.. (a stressed out working mom with Karen-like tendencies, on a tight budget LOL) go with Safe Ship. They are affordable, trustworthy, and absolutely worth it. THANK YOU SAFE SHIP!

The vehicle transport went off without a hitch. Granted, the pick up was delayed, but I didn't mind because I wasn't in a hurry. I told the company contracted by Safe Ship that it was perfectly fine if the car arrived at its destination late. Much to my surprise, even though it was picked up two days late, the car still arrived at its destination AHEAD OF SCHEDULE!

The household move itself was ... okay. Pickup was a breeze. The crew was punctual, professional, meticulous, and friendly. They even showed up a day ahead of schedule. My box count ended up slightly higher than the estimate so I was charged a few hundred dollars more -- no big deal. But before I was charged, Safe Ship called and told me that before I'd be on the hook to pay even one more dime, they would need video and photographic proof of the overage. I found that level of integrity impressive. Don't get me wrong, I didn't mind paying the extra. It was just incredibly impressive that Safe Ship wanted to make certain everything was legit before I made the payment. Drop off wasn't so good. Mistakes were made and lessons were learned.

That said, however, Safe Ship had my back and my interests at heart. From the moment I expressed even the slightest frustration, an entire team at Safe Ship got to work assessing the situation, mediating between me and the moving company, and keeping my best interests at the forefront of every step they took. These people went to bat for me. They dotted every I and crossed every T until I was completely satisfied with the outcome.

Quite frankly, I've never had an experience quite like the one I had with Safe Ship. They exceeded my expectations. They worked tirelessly to ensure my complete satisfaction, their communication was positively remarkable, their candor was refreshing. There simply isn't enough praise that can be heaped on to this company. I don't plan to move again anytime soon, but if I did, I would go with Safe Ship again. They not only earned my business, they earned my trust and my respect. That's not easy.

Joel and Grover took a gamble when they asked me to reconsider cancelling with Safe Ship. Clearly, they knew they could please even the most difficult customer -- not just please -- exceed my expectations. I'm incredibly grateful to them and to the entire Safe Ship company for going above and beyond on my behalf. There's only one word to sum up the experience and that's, "wow." DO NOT HESITATE go with Safe Ship!

The team of employees on the ground projected confidence and adjusted their expertise to the various tasks and explained the process as they went. I admit that I was a little stressed out but ground team made me confident that they had the skill set to get the job done! It took a day and a half and two trucks to pack and load everything while at the same time we communicated the destination spaces were each group of items would end up. I gained confidence that this team would get the job done accurately with everything arriving in the correct location to enable us to unpack without having myself and my family having to move heavy items up and down stairs after the trucks were unloaded. The team effectively carried this out while keeping me well informed. I am highly appreciative of the on site team who managed the packing and lifting of the boxes with care and both ends of the 1000 plus mile trip!

The only issue I had was the method of payment which required me to have a cashier check to hand to the firemen at the time of delivery. However, the company was supportive when it became clear that the method was no longer viable and allowed me to wire the funds from my bank account in Chicago. At the destination end the moving team continued in the presence of my family while I remained in Chicago. I had complete confidence that they would deliver and they did a fantastic job! I highly recommend Safe Ship Moving as a team of competent individuals who know what it takes to enable a move of significant size home across more than a thousand miles. They prepared us and were in turn well prepared during the entire process. I highly recommend this company (contractor and subcontractor) for their competent and effective performance of the move and for the customer support provided throughout.

In fact, after two months of battling with both Safe Ship and our carrier, Edson was the first person to assure us that what we experienced was not ok, that he was equally concerned, and to actually take responsibility (rather than simply cast blame on the carrier). He worked hard to advocate for us, support us, and help find a resolution (as much as was within his and Safe Ship's ability). In the end, it was Edson who turned our experience around. While we would never use the particular carrier we were assigned again, we would consider using Safe Ship's services and that is only because of the attention, care, professionalism, respect, and responsibility that Edson demonstrated. If it weren't for him, we would not be able to leave a good review for Safe Ship.