Thank you for the kind words. It is our goal to make all of our customers happy.
Original review: Sept. 26, 2016
I have a job transfer and needed to move from Maryland to Pennsylvania. I went online and entered in my information, and Rolls Van Lines were the first ones to call. They were really accommodating ‘cause we literally found out and moved within a month so they helped me with that and they were able to get me a good date. We had to change the date a couple of times. There were four of the moving crew and they were all very polite, fast, and hardworking. I have a two-year-old and I have two dogs and they were great with all of them. They did everything that they said they were gonna do.
Rolls Van Lines reps were courteous and accommodating and they understood what I needed. Additionally, the crew did a good job and knew what I wanted and what needed to be done. They were careful with all my furniture and there were no damages.
First thing the staff is one of staff name Joe misused my debit card, lied to me three times about the cost. I kept calling asking for Joe staff kept hanging up. I was trying to get the total of my delivery confirmation so I was trying to speak to a supervisor .Everyone was busy. This was around 8/19/16. My debit card was billed $50 for deposit and finally Joe say, "I will give you a coupon discount of $80 and cost around $976. No tax included as of yet." So around 8/28/16 date might be off but not too far.
I got alerts of high bills for pizza $85 to be exact, and then $610 and $200. These charges withdrawn without my consent. The $85 was left used by employee and the rest from Rolls Van. When I called the next business day and confront them, they said they emailed me. I said I have not been able to talk to anyone that knew or finalized what exactly am I to pay and staff kept hanging up and you Rolls charge $810. I never saw a confirm contract even before they pick up my furniture which was packed in my storage unit. Then to top it off their staff had a $85 Pizza party using my debit card.
To make a long story short I'm in treatment for my cancer right then it was for my Lymphodemia. Very stressed. Spoke with Julie. She jump on the theft part, also telling we emailed me about delivery. It was the weekend. I was unavailable to respond same day. They pulled $810 so Joe figure he could too their staff. Finally after all that the movers was supposed to deliver that Sunday 9/5/16. Alex the driver called 12 pm Texas time and said truck broke down. He be here Monday the 6th.
I called the company 6th around 12 am Texas time. Ask for supervisor again. They played with on phone. I had to call right back. Got Julie again. Told her did they know the truck broke down and she replied she did not know so she called and said he must be driving 'cause she could not reach him. So Tuesday I called driver because I stored his # in my phone. He said the stores was closed Monday - it was a holiday. He couldn't get parts. He will be here 12 am. So he got here 1 pm Texas time with no crew and demanded the final payment. I said "no final payment until your crew arrive and unload." We had words. It got heated I close my door and called Julie. She said I'm breaking policy.
This day I was fed up. I shouted at her and said, "Your staff stole from my debit card. Now the truck is late and arrive with no help and you say I'm breaking policy?" She said, "You don't have to howler." I say, "Now you all deserve me to do so I missed 3 a pots waiting for the truck. How much are you going to pay me?" ...rpm Texas time Alex knock on door a day. Asked me can I find someone to help him. So I called my two nephew. My goodness in their contract they have quote "Rolls Van Line stand behind the promise to provide excellent services at a reasonable rates. Our staff are trained professionals who treat your belongings with respect" so I became nervous and went in my boxes next morning and found a lot of my things missing. I am hurt.
I was leaving Delaware to try a different location. The rep from Rolls Van Lines called me and asked me step by step how much stuff I had and then they sent me a quote. They came to my place and introduced themselves. We filled out a bunch of forms and they loaded up the truck. Then they drove to the new place and when they arrived, they asked me where I would to put my stuff and then unloaded them. It took them four to five hours from beginning to end. The two guys who helped me move made the process so much easier.
I had to move to go to school and Rolls Van Lines was recommended by a friend. I called Rolls Van Lines to set up the appointment, I told them about how many furniture I had and received a $95 per hour offer. Then the representative told me that if I pay with money order or cashier's check or debit card, there will be no additional fees. Afterwards, he asked me to pay $50 as deposit. I asked him, “Is that okay to be with the credit card and there will be no interest?” He told me, “Yeah, you can pay the deposit with credit card and there will be no interest.”
I paid the deposit with debit card and the day after was my appointment. They came on time and everything was packed. They were nice, didn't complain, and didn’t drop anything. They got everything to the car and before they finished taking everything to the car, one of the guys asked me to sign a paper. It’s a six-paper contract and I asked him, “What’s that?” He told me that “This is the contract. You have to sign, that you’re gonna pay before we load the furniture to your apartment.” I said okay. I told him that, again, I want to pay with debit card to avoid the 6 percent interest fees. And he told me, “It’s okay. You are gonna pay later when we arrive at your home.”
I signed the paper and we arrived at my new home. Before they started loading, I tried to pay with my debit card. I had the card with me and then he told me, “No, no. It’s okay. You just sign this paper and the payment is gonna go through the phone with one of the managers.” Okay. No problem. I signed the paper. After they loaded everything to my apartment, I received a message from the bank that they charged my credit card, the one I paid the deposit with, not the debit card I want to be charged, and the price was way higher than what we agreed on in the contract. The price was $64 higher than what we agreed on the phone. Then I called the customer service representative the day after. I told her, “What’s that? I’m charged a little more higher than expected?” She told me that “The higher price was because you paid with credit card.”
I told her, “I didn’t want to pay with credit card. I had my debit card with me and the guy who’s taking my furniture asked me to sign the paper and then everything’s going through the phone.” She told me, “No. You signed the paper that the payment is gonna go through your credit card and interest has been paid already.” When I made the calculations, they didn’t charge me 6 percent as they said. They charged me 12 percent. I have the receipts. I told her that “You charged me way higher.” She was very rude and not helpful. I told her that I’m going to call the bank to dispute the transaction for the 12 percent. She told me, “And then we will call the bank and we will submit the paperwork that you signed.” She was very horrible and frustrating.
I didn’t want to start the discussion about the debit card and credit card. I wanted to start a discussion about the 12 percent, not 6 percent. She told me, “Oh, yeah. That’s our mistake.” Then they immediately refunded me the first 6 percent, and for the second 6 percent she told me that “The customer service representative who made the contract with you is new to us and he doesn’t know the rules. Even if the customer is paying with debit card, the payment is going through a card system procedure. He has to pay the 6 percent fees.” I told her that “So do you want me to pay the expenses of your customer service rep's mistake?” She told me, “Yeah, I understand that, but you signed the paper and you have to pay it.” I told her, “Okay, that’s fine.”
Then I went to Google and I wrote a very bad review about that, and I emailed Andrew, the manager. I sent him a copy of the review, then he responded to me one hour later and he was very helpful. He asked me, “How do you want me to make you happy? What do you want?” I told him, “You made two mistakes. First, I wanted to pay with the debit card and then you charged my credit card. Second, you told me that paying with a debit card is not gonna charge me for the extra 6 percent. I want my second 6 percent back.” In the end, they returned the 6 percent and everything went okay.
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Thank you for your feedback! Enjoy your new place!
Original review: Sept. 28, 2016
I have nothing negative to say about Rolls Van Lines. Interactions with the reps who assisted me with scheduling and the moving crew were all very good. They were very respectful, courteous, worked fast, and did a good job. I was very pleased with everything.
Thank you for your feedback. We always strive to make our customers relocation as easy as possible. Enjoy your new home!
Original review: Sept. 27, 2016
I’m always staying in an apartment and I’ve decided to purchase a house in another town. My co-worker used Rolls Van Lines for his move and so I contacted them. At first, when I made the date arrangements, I had to make some changes because there was a delay in the closing of my house. The representative accommodated us as to the new dates that I had to make so it was a good experience. The crew was great too. They packed my furniture well and I never ran into issues. I recommended your company to another co-worker who’s bought a house and had moved also.
Factual basis uncertain
Read below if you want more details, but horrific moving experience. Half a day late on pickup, 3-4 days late on delivery and forgot some of my stuff (promised to deliver it, no contact for two weeks now). Had to take days off during my first week of work. Additional fees everywhere (about 35% above initial estimate in total), some of which were promised earlier to not apply and some of which are not fully described in the contract. Mysterious, poorly explained, unapproved, and likely illegal mystery charges to your credit card. Just don't. I only picked them as the other option I had limited it down to had history of being a scam. Honestly I wish I had picked the scam one. Autumn is nice on the phone, but just makes false promises that never come true so don't get fooled by her.
Do you like waiting around at the pick-up location for 10 more hours than you thought w/ constant updates promising earlier times? Do you like being estimated to have well below the minimum for cubic feet, being told you should bring more, doing so, then being charged extra for being well over the minimum? Do you like mystery charges on your credit card that keep showing up over and over and require 3-4 calls each to get rid of until you decide to just freeze the card?
Do you like telling your boss at your first real job on the first day that you may need to leave early and skip an afternoon of training to accept a delivery, only to tell her right before you told her you'd leave that you actually need the next afternoon off (and then have to tell her again the third day of work that you really need that third afternoon off)? Do you not really want all of your bed, and prefer to just have parts of your frame leaned against your wall while you await delivery of the rest of the bed for two weeks? Do you like have additional fees added that are not explicitly described in the contract? If you answer yes to all of those questions, you should both contact Rolls Van Lines and a doctor.
Factual basis uncertain
Do not believe the quote you are given. They will charge you extra for everything at the front end and back end. Our end price was almost 50% higher than the original quote. They demanded extra money using all sorts of excuses (cubic space, extra steps, hallway distance, elevator, etc.). They were extremely late on both ends (8 hours on front end and 3 days on back end) with no excuses or compensation. When we called numerous times for days on end, we were given the total runaround with very few callbacks. Items were missing (that were not delivered or compensated for) and our charge card kept getting charged in error. Unethical business practices.
It was extremely frustrating because they have your furniture and you are forced to pay in order to get your furniture despite the unfairness of the overcharges. Go with a better moving company and a higher starting quote to save yourself a lot of aggravation and wasted time. I don't know how this company is not shut down for its unethical business practices.
The short story: Rolls Van Lines are managed and run by cheats, liars, and crooks. They were extremely late on every aspect of the moving process, had terrible excuses, lied to my face multiple times, didn't answer any calls for a week while they had our stuff and were supposed to be moving it, charged $500 additional for shuttle service, which they didn't even need, and showed up 38 days late, while we stayed in our place without any furniture and slept on an air mattress. After reading research about these guys, I am convinced this is their standard operating practice. If you want your things to show up on time for the price you've been quoted, don't use Rolls Van Lines.
The long story: Dealing with Rolls Van Lines/Green Line Moving has been a nightmare. They have the worst customer service I have ever experienced, and continued to lie throughout the entire process. I have read that the reason they changed their business name to Rolls Van Lines is due to their poor customer service record and horrible record with the Better Business Bureau. From the start, their estimating program is completely inaccurate and will underestimate your cost by a large margin my actual cubic yards of space was double the amount that was put in the estimate, and I included a 2-piece L couch in the estimate that wasn't included in the actual move. This make the estimate.
The day of pickup, we had scheduled and confirmed a 4 pm arrival for the moving truck. They called at 10 am and said they were 10 minutes away. I told them that was not the schedule, and they said "okay well if you want us to delay, we'll have to come back later after other deliveries." I reminded them it was not me who was delaying, I was sticking to the schedule. After 4 pm came and went, we called and they said they would have someone there by 5 pm. Two office guys showed up at 6:30 pm. The full moving team did not show until 9:30 pm and was there until 11:30 pm.
Rolls Van Lines would not specify a date of delivery, but to get street parking permits at our destination, we needed 5 days notice. The delivery date I specified was 10 days after the pickup day. The contract we signed said they would delivery within 21 days of the stated delivery date. After many unanswered calls by their customer service department and telling me three times that the truck would leave their warehouse on a date that came and went, they finally had a confirmed departure date 25 days after they picked it up.
Their general manager, Andrew, promised to call me every day until that departure date occurred, and did not call me once that week. He said it would be on a direct delivery, and then I find out that it has stopped at least 4 or 5 other times on the trip across the country. After I finally got in touch with him a week later, he promised again to call me every day, and then called once and didn't call me again after.
After the laundry list of bad mishaps and lies, we finally got a delivery date confirmed for a Friday. They did not give me the 5 days notice so I could get the parking pass, so I told them we would need to push back the delivery date by a day to Saturday. They confirmed. They called me back later saying that the driver was Jewish and could not work on Saturdays, it would need to be Sunday. We agreed and scheduled it for 7 am on Sunday. Andrew had offered a discount for the mishaps that occurred and we determined a final all-inclusive cost, including additional costs to go up sets of stairs, etc.
After not getting a call 24-hours before delivery on Sunday, we woke up Sunday morning and the driver did not arrive on time at 7 am, nor was he answering his phone. He finally called at noon and yelled at my girlfriend and hung up on her. He said he was 5 hours away at the moment, and would be on his way. He also notified us that he wouldn't be allowed to park on the residential street, as he was driving an 18-wheeler, and we would need to pay them extra to get a shuttle to bring things from the truck to the apartment.
They had the destination address for this delivery for 2 months. They could have checked this ahead of time to plan this properly. Otherwise, if they knew that already, they were just willfully neglecting to tell us, so that they could charge us extra at the time of delivery. He also said that the reason he was 5 hours away was that he was at another job that he delivered Saturday, but was not able to complete that day, so he had to finish on Sunday. So the customer service agent who told me that he could not work Saturday due to his Jewish religion was lying, as he was working on Saturday at a different delivery.
Before he hung up on us, he said "it's all about money to you. I smelled this weeks ago. I'm not dealing with you." The date they finally delivered is 38 days after the day they packed up the truck. They also charged me $500 extra for the shuttle fee when it was not necessary. They said they couldn't let me know about the fee up front because the driver had to check the site first to determine if it was necessary, but the driver told us a day ahead of time when he was in another state that we would need it, and he would have to deliver it the next day because he didn't have anyone lined up. This just shows terrible planning and organization. Overall, a good example of the business that this company practices.
Resolved outside ConsumerAffairs
Missing many items of April ** 8/8/16 shipment delivered to my address 8/22/16. Need to file a claims form and you need to find the missing pods with all the missing items in it. Contact me asap at **.
BEYOND disappointed between the quote and the final cost. Everything I have was listed on the quote that was actually moved. The men were very nice. They were late by an hour and a half, then when they did arrive they only stopped to tell me that they would be back at a later time (2 p.m.), then arrived at 1ish. I specifically asked for 9 a.m. for a reason. I had to drive to Pennsylvania that day and wanted to leave as early as possible to avoid driving at night. That never happened and I missed a milestone event that was to take place the following day... That cannot be undone. Beyond upset.
Finally, when they did arrive, the young man told me he would not charge for steps and yards to the van, most likely because of their inconsistency with times and the awful inconvenience it had create. By the very near end of the move, the boy told me it would cost about 25% more than the quoted amount. I agreed. I was fine. I wasn't going to argue about it. I could see the change in the boy's demeanor as the move went on. Friendliness sort of went out the door. I guess he was tired. When he finished, he said he had a new quote. Not 25% more but nearly DOUBLED. I had to give him a check because he had my items. Beginning quote was approximately $891. It literally jumped to an additional $702.00. I asked why, as I wrote the check feeling hijacked and stuck. He said it was because of my couch and wardrobe dresser. Mind you, that couch and wardrobe dresser were both listed as items to move. I am in shock.
Since then, I have tried to reach my contact person that I have talked to prior while making arrangements to move, to no avail. Bonney from Rolls Van Lines will NOT return my emails, while my furniture sits in storage. Is this a fly by night company or what??? This is the first step I am taking to rectify this matter. There will be a second and third if this is not corrected promptly. I want my items returned to my house, undamaged, in the amount of the original quoted fee.
Updated on 08/10/2016: My first review about Rolls Van Lines (see earlier). Here is the follow up: I have tried to reach someone to rectify all of my issues. Emails gone unanswered for days. Calls never returned. Finally reached a manager w/ some hostility stating she was out b/c her children were sick and they come first (obviously they do). However if you're the only one who is able to fix a situation for a major moving company, you may want to regroup with your staff and reorganize how you operate.
Next, when I did speak with the manager, she told me that I had a few more boxes than anticipated, and Google incorrectly underestimated the charges (Google?). In addition, my job fell through. My items need to be returned. She said she would "try" and reach a driver to get my items back to me. NINE DAYS and no driver has yet to call. NINE. On the phone now, trying to reach April, the manager... She's too busy to take my call. Oh wait, now she's at the doctor so she's unable to talk to me at all. This is a nightmare. My niece recommended Emovers. I should have went with them. By the way, complete runaround about movers arriving late, messing up times throughout the day. Irrelevant to her I missed a milestone event. Irrelevant that the price nearly doubled. Expect both she said.
Factual basis uncertain
Resolution response: Aug. 2, 2016
Resolved. Thank you!
Original review: July 31, 2016
I cancelled with Rolls Van Lines well before the deadline allowed to receive a refund. They sent an email a week ago stating we would be refunded - and a credit would be made to our c-card. Still nothing. I have sent countless emails - NOTHING. I will now have to pursue legal action - Luckily my brother is a local attorney and will take them to court if need be. Anyone up for a class action suit?
I shipped my belongings with Rolls in June 2016. The sales rep, Michael ** instructed me that if I had my belongings picked up by June 10th, they would definitely be in Los Angeles by June 27th. In making my reservation, I made it clear that I would set any pick up date, as long as it arrived at the destination on 6/27. He assured me that would be plenty of time. The entire process started off terribly. My pick up window was from 12-3pm on 6/10. The drivers did not arrive until 6:45 pm that day, with little to no communication. That is over 3 hours late!
When I arrived in LA on 6/27 I emailed Michael to see why I hadn't received a call about drop off. That is when I was directed to dispatch who informed me that Michael was a new employee, and told me the wrong information. 6/27 would be the date at which my belongings START their journey from Atlanta to LA. She informed me my stuff was in Baltimore and wouldn't be put on a truck for CA for at least a week. So there I am, off the plane in LA with nothing. No bed, no tv, no dishes, just my one suitcase. In trying to communicate with Rolls I was bounced to 3-5 different people who all had different stories.
Finally I was told around 6/29 that I should expect things the following Saturday, July 9th. As that weekend came and went, the General Manager updated the delivery to 7/13. This was the LAST DAY my items could be delivered per their contractual agreement. Well, they then added another week, and said I would be compensated for the lateness, but did not specify how much. On 7/21, FORTY TWO DAYS after my belongings were picked up by Rolls, the truck arrived. 25 days AFTER I was told I would receive them, and EIGHT days past the contracted deadline.
At the onset, I had done research and learned to request a binding quote, so that the price could not change. I signed the binding contract and when the truck showed up with my stuff, they had added another $150 to the total and insisted it be paid in cash. There was no justification for the additional charge, and that is a breach of my binding contract. No reason was given but I was told if I didn't pay it I wouldn't get my stuff, so my things were effectively being held hostage. When they unloaded I got a completely ruined bicycle that was bent beyond repair, and my nightstand was missing. I have yet to receive it.
When I signed the binding contract, and paid the deposit, there was no verbiage saying that my items wouldn't start delivery until the "delivery date" and there was nothing about the 30 day window they had. Once all my items were loaded on their truck, everything I own was moved out of my home and on their truck, they handed me a stack of papers. In those papers was a paragraph saying they had 14-30 days to deliver the items. This is bait and switch. The terms were changed from the original contract and I was made aware when it was too late to do anything about it.
This has been by far the worst nightmare I could have ever imagined. I was worried about the process of moving cross country so I did extensive research. The people at Rolls passed the blame and hid behind their contract. Their sales rep admittedly told me false information and they broke the contractual deadline for delivery. I have gotten no response as to my missing item, broken bike, or refund for the delay.
I had a move that was about 28 miles and there were a few things that were not packed up in my home. Rolls Van Lines' rep was fairly new but she was very concerned, patient and thorough and the three individuals that provided the service were simply professional and careful. They were not just sitting around riding the clock - they were very hard workers. They relocated my things to a storage van and situated everything in the position exactly where I want it in the kitchen, the dining room and the bedroom, so when I get ready to re-move in six months, it will be easy access for me to locate things. It was a very smooth move and I would be requesting the same three individuals again.
The gentleman who helped me, Veet, was very helpful and friendly. He had very good customer service skills and I was impressed. The moving crew was awesome and did everything that I needed them to do. They put up with all of my craziness. I would highly recommend Rolls Van Lines to anybody who is moving. They have awesome service and extremely reasonable pricing.
My experience with Rolls Van Lines was painless. They were pleasant, efficient, and understood what I needed. I'm very happy with them.
Factual basis uncertain
The rep from Rolls Van Lines was very helpful, priced everything out for me, told me what to expect and what to do to prepare. We moved about 15 minutes away and we requested packing as well as moving. However, I told them that I might end up doing a lot of the packing myself, and the representative said that was fine. The crew during the move told me they wanted to charge me for two days, when I thought they could get it done in one. Then I had to call their company to argue about that because if had I known then I wouldn't have packed as much as I did and then they ended up working a lot more slowly.
They were playing with my three year old's toys during their break. Out of the ten hours that we paid them, they took about a three-hour break. It was actually over three hours but in the claim I put three hours and there's a bunch of missing pieces. There's a broken TV, some broken toys and I didn't even claim every little piece that was broken of everything. I only claimed some major things. That's my experience and I'm still waiting to hear back from them. They got it done in one day because I called and complained lots of times. They charged me $185 an hour for six movers, and because of that, I think you get what you paid for. I should have gone with a different company that was maybe a little bit more expensive but would have done a better job.
We apologize for any inconvenience. There were no phone calls or notations for your account stating that there were any damages.
Please contact our Customer Service Department so that a claim may be started for you and you may be compensated for any damages that may have occurred.
Original review: June 15, 2016
I moved from Lower Maryland to Baltimore and was going to stay with my wife's sister for a few months before we find a new place and had to have my things moved to my wife's storage unit. I chose Rolls Van Lines because of their price. The rep that helped me schedule the move was very professional. However, I described to the crew what needs to be done but when they got to the storage place, they did not know what to do. Then one of the crew took a crap in the bathroom there which smelled the place up. They also threw some of the boxes that had Fragile on it. A couple of the boxes broke because they slammed it down. Another thing that I didn't like was they did not tell me that everything needed to be boxed up. They said they were only taking the boxes. I ended up going back to my apartment for another three hours to finish moving the other things that they wouldn't take.
Rolls Van Lines need better communication of what they would and would not do and have guys that are a little more professional in doing their jobs. They arrived an hour early which is a bit of an inconvenience to me because I was still packing and just wanted to get in and out. It definitely was one of the worst moving companies that I dealt with. I won't deal with them again. It definitely wasn't worth the $425 that I paid.
I moved about 16 miles using Rolls Van Lines for business and they were good. The crew members were fine and they came in early. Every time they came into the room, they asked me where to put the stuff. My expectations were met.
Ingred, First let me say I apologize for your experience. Claims were previously handled by a third party company. Since then we have let that company go and are handling claims in house. We understand your frustration and would like you to get in touch with our office so that we may efficiently and effectively handle this matter for you. Our customers are always our number one priority. Thank you and have an amazing day.
Original review: June 6, 2016
Worst experience. They estimated $1000. Ended paying almost double. Used their storage and when my furniture got delivery all the boxes were full of white dust and smelled like burnt-out. On the day of delivery they show up at 10 pm to move in furniture. My neighbor were very happy with all the noise they made. Plus wanted to charge me extra for delivery from parking lot to my door beach it was 10 feet away. Plus they lost 4 boxes of my personal belongings and of course never offered different types of insurance but they did say it was protected. Put in a claim and they offered me $52.00 for a total lost of more than $700.00. I will never use them again. Horrible moving company. Don't use them.
I moved things to the storage, then we moved them back. I talked to a friend of mine who researched Rolls Van Lines for me and then we called them. The reps were very nice. When they came, they did a very good job and were very helpful and I was very impressed. Everything was in a good position and they wrapped the things very nicely. I like the way they did the move. That was excellent, so I will do that again with them. When I'm ready, I'll call them again to move the things back to a different location for me, maybe in a month's time.
My father was moving to a condo from a house so we hired Rolls Van Lines. The reps were pleasant but the guy that I initially dealt with didn't know what he was doing. That was a little frustrating but we worked through it. I had a false start with the scheduling because he didn't understand the way the trucks were scheduled and it took me several tries to schedule the move.
We had to reserve the elevator in advance and it has regulations that you couldn't do anything before 9:00 or after 3:00. So they scheduled me for 9:00, but when the day came that they were supposed to show up and we've got all the stuff read, they didn't show up. At 10:00 they called me and said they were going to be there at 11:00. We waited until noon then they called and said they were going to come at 2:30. I told them that was not going to work so we had to do it all over again because we'd pulled stuff out of the house and had them in the yard. I wish they figured it out.
But they did a good job with the actual moving. I told them where to put stuff, however, had I not had more flexibility, it would've been a disaster. If I hadn't been a family and that was the day I was supposed to move out of the house, it would've been terrible. It would've also been terrible if you were closing on a house or something and you had to be out that day. We had two houses so it wasn't that big of a deal to delay the move a week because they messed it all up.
I had a good experience with Rolls Van Lines. I have used them in the past when their name was Green Line something and the company has evolved. I purchased a new home so I had to move. They gave me a two-hour window when they're going to arrive. I requested them to come a little early, but they were late. But the move was pretty okay. They were friendly and polite. They work very professionally and efficiently and did not damage anything.
The guy from Rolls Van Line who assisted in scheduling the move was more than pleasurable. I called them the day before the move and I got quoted a cheaper price elsewhere but Rolls Van Line was able to do it for the same price and their people came out first thing in the morning. They usually do boxes, not bags, but they accommodated me without any fuzz - I packed most of my clothes in bags. Their moving crew was very friendly, professional and clean. I did most of the communicating with one guy though since there may have been a language barrier with the other two guys in the crew. Rolls Van Lines was everything I expected and more. I explained to them that I had to leave them in the apartment I moved to and nothing was missing when I came back.
Because of downsizing, I contacted Rolls Van Lines. I did the scheduling of the move over the phone and it went pretty smoothly except that when we filled out the moving form, they put the same address for moving from and to, but we got that fixed. We moved about five miles. The biggest thing was a very heavy sleeper couch that took some maneuvering to get in, and it took all four guys and about 20 minutes to do it. The moving guys were polite and nice, but we noticed that they frequently took smoke breaks and left butts laying around. Also, they scraped the elevator and we didn’t notice that but we called Rolls the next day and they haven't called back yet to talk about it.
The guy who quoted me was very nice. Another guy followed up with me, answered all my questions, and was very nice as well. I had to change my move to a different day because they didn't close on time on the house we bought. I called him and he handled all of it. He put it on hold until I knew a specific date, and answered quickly when I called him back. The crew was very nice. They didn't speak that much English but we got over that. Everything was boxed up, and it was one of the easiest experiences that I've had with dealing with this move. If we move again, I would more than likely be using Rolls Van Lines.
We bought a property in Glenburn area and that’s the reason we moved. I was researching on Google and I happen to come across Rolls Van Lines. Their reviews were pretty good. The representative who assisted in scheduling our move was good too. Everything was pretty much detailed, on point with the price like almost perfect. Everything he stated was expected.
I've had special instructions. We had several plasma TVs and I have them wrap those. We also had one free wrap piece in which the rep stated as well with like a bead and we did that. Also, the house we moved in has three floors, so I directed them where. We labeled most of the stuff and showed them where everything goes. It was well-organized and they were really fast-paced. The crew was very polite, clean and they helped me stick to the time. He asked if he could put the stuff in there as we can move it because there were small boxes or he can put it where it needs to go, but there's a possibility that we may go overtime. So I told them to put it right there so we'd stick to the time. He got me a bit accountable on it and that was cool because most companies just wouldn’t care. I had a great experience and I'd highly recommend them to anyone I know that is moving.
The representatives of Rolls Van Lines were professional and very helpful. I requested that they pack and deliver my belongings the same day and they did. Their crew were clean and they were all professionals. They were a little late getting there but that was okay. It was a good experience and I would recommend them.
Rolls was wonderful. Every time I talk to their rep, Zeek, it made me know that the next time I needed something moved, I would be calling him. Their moving crew was very pleasant. I have a bad foot and leg, so I just sat in the dining room and talked to them during the move. And it gave me pleasure to go to McDonald's and get them breakfast. They finished doing what they were going to and they said, "You want us to do more?" And I said, "No, I'll be calling you again." And I'm going to in about a month because I'm getting rid of my house. So from beginning to end, it was perfect.
ConsumerAffairs Research Team
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Rolls Van Lines, LLC is a company that offers residential, commercial and governmental moving and storage services. Rolls Van Lines has several types of specialists working for its clients. This helps ensure that the company can provide the logistical and physical services needed to meet the needs of individuals, companies and government agencies.
- Packing services: They provide packing services for local, long-distance and international moves for individual and commercial clients.
- Storage services: Rolls Van Lines has five storage facilities located in Maryland, D.C., Virginia and Miami to match the needs of clients who need secure, dry places to store any variety of items
- Local moving: Local moving services include logistics and secure equipment to make sure items arrive on time and undamaged so clients can immediately move into their new homes or offices.
- Free quotes: Free quotes from Rolls Van Lines can help potential clients make informed decisions when choosing service providers.
- Best for Families, businesses and government agencies.
Rolls Van Lines Company Profile
- Company Name:
- Rolls Van Lines, LLC
- 1581 Sulphur Spring rd, Suite 108
- Postal Code:
- United States