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Rolls Van Lines
Overall Satisfaction Rating
2.27/5
  • 5 stars
    13
  • 4 stars
    5
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    19
Based on 41 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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    Rolls Van Lines

    ConsumerAffairs Unaccredited Brand

    Rolls Van Lines offers moving, packing and storage services in Maryland, DC, Virginia and several other States along the East Coast. From self-service packing and storage to full-service relocation, our professional team is skilled to meet all your moving and storage needs.

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    Last updated: Feb. 4, 2018

    147 Rolls Van Lines Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Feb. 4, 2018 We moved from MA to FL. I contracted with EZ Van Lines who then brokered to Rolls Van Lines. Like previous reviewers our price went up by more than $1,000.

    No paperwork to prove it just what they are telling you. Our furniture was picked up on December 1st and we received the total delivery on January 1st @ 7:00pm. The delivery people were courteous but spoke very little to no English which made communicating very difficult. At no time were we informed our furniture would be taken to another city, unloaded to their warehouse, and at a later date put back on a truck for its final destination. When our furniture arrived and came off the truck I just stood there & cried.

    My sofa table came off with no legs. My beautiful armoire came off with a big piece of the crown molding ripped right off. My brand new bar stools looked like they had been dragged across a concrete sidewalk they were so scratched and gouged up. I could go on and on. Coffee table, end tables were replaced because of all the damage. We had numerous things missing and all we heard was fill out a claim form. No apologies. Well the claim forms were filled out with the pictures of the damages enclosed and sent to them certified mail. It has been almost a month, according to the Post Office the 1st attempt was returned to them because of an inaccurate address even though we know it is correct and now they are trying again to deliver it. We have no expectations of getting any refund but can’t stress enough please do not use this company.

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    Verified Reviewer Verified Buyer
    Original review: Feb. 4, 2018

    Truly the worst experience in customer service professionalism and ethical conduct I have ever had the unfortunate godless experience with a company. If you use this piece of ** company you are making a mistake. I wish I would’ve read the reviews about help for this company was. Somebody in federal law-enforcement needs to investigate this company for its professionalism, unethical behavior, lack of contact and potential fraud. The people running this company and the most of its employees are just downright thieves. Warning you have been warned. Stay well will Rogers these people are pieces of **.

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    Verified Reviewer Verified Buyer
    Original review: Dec. 21, 2017

    I read the reviews. There were some positive, some negative. I thought, how bad can they be? Turns out very very bad. From the beginning poor customer service. I was given a 3 day window. Nothing happened and I kept calling and calling. On day 4 and after many angry phone calls they finally showed up on a Sunday night. Their office staff, Julie ** in particular would not return phone calls and when I would get a reply she was very rude and condescending. Don't know how she keeps her job.

    So finally 3 guys showed up to pack. They were really nice and I thought great. Everything will be good. I had everything packed so well but they of course used extra packing materials to up my quote more than $1000. They left and it was a good 2 weeks later till they would be delivering my items to Florida. They sent only 1 poor soul to unload the truck and bring the items in my house. He had to lug mattresses and heavy furniture all by himself. It was 90 plus degrees that day. He did not want to assemble items but I insisted since I was on my own.

    When all my things were off the truck and the driver was gone I began to unpack my things. I noticed a large box of Christmas items was missing. I called and yes they said they had found it in a storage locker. Another 2 or 3 weeks passed until that was delivered. The box was badly damaged. Items that were inside were missing or broken into pieces. Some items were missing and in their place were empty boxes. These were obviously gone through and stolen, in other boxes I had 2 empty eyeglass cases but the glasses were gone. The only good part of this entire experience were the guys who came to load the truck. Before and after that occurred was a complete nightmare. This company has no regard for their customers or employees. Heed my warning and check out other companies because Rolls does not deserve your business!

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    Verified Reviewer
    Original review: Nov. 21, 2017

    BEWARE, Rolls Van Lines jerked us around on the day we sold our house. They confirmed that they will be at our home at 10:00 AM. At 11:30 AM we called them and they told us it would be 3:00 PM. At 3:00 PM they told us that the movers were in Bethesda MD which is three hours from where we were. They were laughing about it to each other, we could hear them on the phone making a joke out of it. They took a deposit from us that we are now disputing with our credit card company. We are worried that they will try to charge us more money since they have our credit card info. They never made an effort to show up. They will rip you off so beware. I am now contacting the Office of the Attorney General to do my best to shut them down so no one has to go through this again. This is the very first review I have ever given because I have never been more dissatisfied.

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    Verified Reviewer
    Original review: Nov. 14, 2017

    I had a good experience with Rolls moving. Thought from the very beginning it would be a long way road but they came very prepared and professional. I was very happy they packed everything, got my stuff in stipulated delivery terms and I paid a faired cost. Definitely suggest their services.

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    Verified Reviewer Verified Buyer
    Original review: Nov. 12, 2017

    DO NOT USE THEM, first I asked for an accurate estimate, they came into my house measured all what I have and they said, "Your total will be around $2300." Well in the day of moving and after getting all my stuff into the truck my total was about $5400, I tried to call the person who made the estimate and he (Thomas **) doesn't answer my calls or emails. After that I told them what is the estimate date of my furniture will be reaching to the other state and the crew they sent don't know further more. They don't SPEAK English!!! So I had to wait to hear the surprising news from TC. He said my stuff are still in the area where I live and placed in a storage and might leave within a week or so!!! This is news to me.

    So finally my inventory end up reaching to the other state after 2 weeks, and I decided to place them in a storage (until now) as I'm in process of buying a home, I'm sure I will have more surprises once I move them into the final destination however by looking through them I've seen plenty of my furniture defected and broken. And I'll add more update once I have everything moved into my new place. FURTHERMORE SOMEONE ELSE's FURNITURE WERE MIXED WITH MINE. DON'T WASTE YOUR MONEY AND USE THIS COMPANY!

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    Verified Reviewer Verified Buyer
    Original review: Nov. 9, 2017

    The company took 23 days to deliver my things. They argued and said I had more cubic feet than I did. Misquoted. Went through my things and I have $85 worth of things missing. Brought a headboard and a large flat screen tv in my house that was not mine. Then tried to convince me it was mine. When I tried to call to get it resolved they were rude and I told them I was going to contact Better Business Bureau he said, "Are you threatening me?" Then told me I was not special.

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    Verified Reviewer Verified Buyer
    Original review: Nov. 8, 2017

    I was completely ripped off. First off, the 1800sf capacity truck was not even 1/4 of the way used and they charged me 600sf (I have pictures). They charged me for a flight of stairs when my estimate clearly said it was included. I have proof. They charged me for packaging materials after I clearly said I didn't want them to use ANY. I drew an X on the document and they charged me anyway. They charged me for 18 (20ft each) rolls of bubble wrap for 1 table that had 3 pieces of glass.

    By my estimate I used approx 450sf of space on that truck and that's being generous. They delivered a week later. First said they would be here at 8PM and then called after 8 to tell me they won't be there until between 8-10 the next morning and then at 11AM I called and they were being held up by being pulled over.

    The men who delivered agreed I didn't use not even 1 roll of bubble wrap and agreed I did NOT use 600cf of space on that truck. They had 6 other people's stuff on this truck.

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    Verified Reviewer
    Original review: Aug. 15, 2017

    Very stressful from the time they came to move us to the time they delivered our belongings. 1st it was told to us that they had a big enough truck to move our whole house. But when the movers showed up they had a small truck. They could not fit all of our house in that truck. We had to rent a Uhaul to move the rest of our belongings. Then when they came to deliver. That said we had to pay up front in order for our belonging to be taking off of the truck. Before hand, I asked how much would it be to deliver our belongings. It was stated twice by two different people that it would be cheaper than it would be to come and pack. That was a lie. Then they say they will be arriving at our home at a certain time (9:30-10:30 am) and that was a lie. The total move was VERY DISAPPOINTING.

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    Verified Reviewer
    Original review: Aug. 9, 2017

    Being sub-contracted to have Rolls Van Lines/ADI Moving and Storage move our home placed undue stress on an already stressful situation. We used a broker for this move, 4 days before our move was to occur we still had no idea who was coming. We gave the movers a 3 day window to perform this move, after speaking with the broker (finally), they informed us that Rolls Van Lines/ADI was contracted to execute this move. I spoke with a relocation specialist from Rolls Van Lines and he stated that the moving team would arrive between 9-11am on the last day of the 3 day window that was afforded.

    At 9:03am my wife got a call that truck battery had died and they would be 2 hours late. At 12:30pm, we placed a call and they stated that they were 30 minutes away; they arrived at 1:30pm. During their initial walk through of the house, the team lead stated that they may not have a big enough truck. I called the relocation specialist to voice both my disapproval and concerns (notably about the truck size), he told me that everything would be fine, everything would fit on the truck and if I didn’t like it, he could always tell the moving team to leave; they left that night at 8:00 stating that they would return in the morning between 9-10am.

    We gave them a 3 day window; we’re now in day 4. They arrived at close to 2pm the next day. They were unprepared, my mom had to go and buy boxes and packing tape so they could “finish” the job. I called again to voice my concern about the size of truck and once again I was told that everything would fit. The moving team left that night at 1am, not having packed up or moved our garage; 600 cubic feet of goods still remained. My contract with Rolls Van Lines showed that we paid for our ENTIRE house to be both packed and moved. The next day, my wife and mother had to pack up the rest of the garage and move it into storage. We then had to transport it ourselves to our new home. A day later we were told that the price of our move went up from $7440 to $9600, lucky us.

    Delivery date was set for an arrival between 9-11am; the delivery team arrived at 4:30pm. I should’ve known how the day was going to go when backing up truck, they gouged a chunk out of my driveway. The team asked for the rest of the money upfront, but informed me that they don’t have all of my goods. I was told that the truck load was too heavy (not sure what that means), it’s more than likely that it’s just a means to hold your stuff hostage to ensure that they get all the money they were asking for. The team left that night at 8:50pm letting us know that they would arrive at 12:00pm the next day… They arrived at 3pm. They unpacked the rest of the truck and tried to put our furniture back together, which they couldn’t do properly. The team left at 7:45pm that night.

    The delivery team couldn’t understand why we were upset. They cost us over 12 hours of lost time due to tardiness, we have broken and lost goods, furniture that wasn’t put together properly and raised our price over 26%. The customer service team at Rolls Van Lines is hands down the worst I have ever dealt with. Most of the time, the numbers you try to call are either busy or go straight to voicemail. I was told that the relocation specialist we were dealing with went out of the country; we never spoke to him after our goods were picked up.

    This company placed an extreme amount of stress on us. Our family was already separated for my job relocation; we hoped that the move would be fairly easy, we were mistaken. I would never recommend Rolls Van Line to anyone. Up front, they’ll tell you how great and smooth the move will be, after you sign, the stress begins and you can no longer get a hold of anyone; if you do get a hold of someone, they will be unable to answer many of your questions. Movers beware, this company will scam you!!

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    Verified Reviewer Verified Buyer
    Original review: July 31, 2017

    Contracted to deliver goods from Saint Paul to Austin. Arrived one day early, by informing just one night before (high inconvenience). Pick up and delivery crew (Very nice - only nice thing about the whole experience). Delivery - late (high inconvenience). Many Items missing (high inconvenience - please contact to deliver remaining items). Operations team does not respond to phone calls.

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    Original review: July 12, 2017

    WORST MOVING EXPERIENCE EVER! Beware! There are so many things gone wrong with my family's move! Movers arrived a day late. One of the mover men was very persistent and demanding instead of focusing on doing his job, he was busy trying to "bag" me by asking me personal questions if I was married and asking me to come to his motel room! This was a very big move and it wasn't taking seriously at all! They did half the job and overcharged us! They put our things in a storage facility that was in another state we wasn't even aware of! Then when my things arrived two weeks later someone else's things were on the truck along with mines!

    My mattresses are still missing, head boards, box springs, my frame for my dining room table are missing along with a book shelf. Customer service was horrible. They are a bunch of thieves! Broken furniture. My table I spent 500 for is broken. Dressers broken. I have to try to fix it back! This was absolutely ridiculous. The worst move of my life! My kids and I had to sleep on the floor for 9 days until our things had to leave their storage and arrive to our new home! I don't recommend this company at all!

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    Verified Buyer
    Original review: July 4, 2017

    Our experience with this company was awful. The booking agent was helpful, but misquoted us. The movers arrived 2 hours late and the foreman was sullen and uncommunicative from the start. The other two movers were really nice, but they did the bulk of the work and didn't speak English, so communication was difficult. The problems arose when I called the office and spoke with Andrew to dispute the information I was given by the person who booked the move and also to complain that they'd sent the wrong size truck and couldn't fit our things in it. I had packed myself and labeled everything so all they had to do was put it in the truck. Instead the foreman wandered aimlessly from room to room with no system, wasting so much of our billed time. At one point he looked at our sofa and asked us if he needed to move it?

    Meanwhile Andrew started screaming down the phone at me that they didn't need our business and could abandon the move right then if I didn't like it. It was astonishing and awful. I found out later that he's the owner. I spoke to a woman later on who was rude too and unhelpful but not abusive to the point that Andrew was. They left two beds (my kids'), a dresser, several piles of iced and other things at our house as they drove off. I then spoke to Thomas, the initial booking agent who told me that it was our own fault the truck was too small because I'd wanted to do the move in three hours. Nothing about that was true. At this point the foreman was standing at our new place refusing to move our stuff in until we paid!! I'm not sure if this was legal, but Thomas assured me it was standard business practice. I'm trying to find out via the BBB.

    We had now wasted 45 minutes arguing about the payment when they hadn't even started moving in. At this point Thomas informed me that this work was "manual labor"? What? Like working for a moving company wasn't. When we finally paid (we felt held hostage) the foreman complained that my sofa was too big to move. I told him he'd have to figure it out. They abandoned our entertainment center in the garage by telling me they'd have to destroy our walls to get it up. Essentially he didn't want to bother, his attitude was beyond awful - sullen, not bothered. The two guys with him did all the work, he complained nonstop and was on his phone all the time. Andrew then screamed and yelled at my husband who tried to talk to them about the attitude and speed and now escalating cost of the move.

    I finally told them to go, only to discover the next day that many of the heavy boxes I'd packed and labeled where they needed to go, had been left in our garage. Furniture was thrown into rooms and not placed. This overall experience has been so stressful, an entire nightmare. We are disputing the charges as we had to rent a truck to retrieve the rest of our belongings. The speed and efficiency of the move was abysmal, despite the fact that all they had to move was furniture and some boxes, I moved the rest in my car. Andrew ought to be reported for his abusive attitude and rudeness, I'm making a complaint. I can't even imagine how he treats his staff if that is how he treats his customers. We will do what we have to to get the word out. This business is a scam and not honest or efficient.

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    Verified Reviewer Verified Buyer
    Original review: June 10, 2017

    We purchased a new home and we called Rolls Van Lines to help us when we moved the town home into a single-family home. We scheduled an appointment and they attended our request and were helpful. The moving crew was very pleasant, very professional and very easy to work with. It wasn't a complicated process and we liked the way they were so very nice and very punctual. They were also very attentive to the customer's needs and very considerate as to how we wanted them to handle the furniture and where we wanted them placed. It was an excellent and wonderful service. We would use them again.

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    Verified Reviewer Verified Buyer
    Original review: June 7, 2017

    Called on Friday 6/2 and received no information on my delivery window or even when I would get notice of my delivery window. Requested call from a manager. Never came. Been calling for 3 days. All numbers. Calls go to VM. Nobody calls or returns email. I think they may be out of business? I would like to know where my stuff is.

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    Verified Reviewer Verified Buyer
    Original review: June 5, 2017

    My ex had set up the move for me to get my stuff from Virginia. First no one could give me a time frame of when my good were gonna be here. 2nd I get a call from the driver saying they are at the storage unit. Again NO ONE contacted ME!! They contacted my ex which doesn't even live in Arkansas and I was the receiving MY GOODS! 3rd they did such a bad disgusting job at packing my household goods. They had my leather couch wrapped in a blanket with tape. They unwrapped it and they had put the sticky side of the tape ON MY LEATHER!! I was irate. So they ruined my couch.

    Then I get my fathers shadow box out. The matting is warped because they pushed stuff into the back of it when loading the truck and that had one of my own comforters taped around it. Instead of crating it like it should have been. I was disgusted with that. Then they broke one of my coffee tables. The inventory was done wrong. I have yet to go through my boxes and totes. They broke a few totes too and a box with my kitchen stuff was crushed. The list keeps going. I will be filing a claim and go from there. NEVER AGAIN WILL I USE THIS COMPANY!!!

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    Verified Reviewer Verified Buyer
    Original review: June 5, 2017

    My uncle supplies Rolls Van Lines with the boxes. We were having a baby so we’ve decided to change homes still just about in the neighborhood, and we used Rolls Van Lines. Everything in scheduling went great and everybody was nice and efficient from start to finish. Their crew was very fast, was here when they said they were gonna be here and they didn’t stop. My interactions with them were all phenomenal. It's been such a great experience especially since we’re going through a special situation and they gave us all the help we needed. I also passed their information to my relative.

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    Verified Reviewer Verified Buyer
    Original review: June 2, 2017

    I used Rolls Van Lines to ship 12 boxes and a piano and everything made it to my daughter safely. Also, they got my big stuff to help move me to Texas. My stuff is packed and they picked it up. They already have it in their storage and they said they'll be there between 9:00 and 10:00. They were on time both times. But the representative on the phone did not ask enough questions on how much I had. He went by the furniture and I’m downsizing so, I got rid of a lot of my furniture. I didn’t bring that many boxes and my price on my move doubled. It's a ploy to not ask all these questions. The idea was I didn't know how many boxes I would have when I didn’t even pack yet and he asked me that. I said that it's a hundred and that sounds like a lot but I finally had 300. I didn’t finish packing or even start at the time when he asked me and gave me the quote.

    I didn’t bring much furniture but I brought a lot of other stuff. Then, the price went way up. I couldn’t understand but was I to do? We were there when they were packing the stuff into the truck. I packed everything myself and the boxes. The only thing they packed was the stuff that they left like furniture and wrapped it up. They didn’t send anybody out. I had other quotes from other van companies that was set $10,000 or $11,000 and they were at under $7,000. But they didn’t ask enough and it came to $12,000. It got even more expensive when their people sent representatives out to actually look.

    Also, I’m expecting it the 31st and they won’t call me back. They haven’t scheduled when it’s gonna get here and I’m waiting on it. My house closes on the 30th, which is next Tuesday so, I said that I need it on the 31st. I’ve called the office three times this week and they didn’t call me back two of the three times. I talked to a guy named Steve to set up delivery. I called first thing Monday morning this week and he said he’ll send the lady an email and he’ll voice mail. She didn’t call back. The third time I called, I had gotten the lady and she said that they're working on it.

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    Verified Reviewer Verified Buyer
    Original review: June 1, 2017

    Deposit was paid. Received a phone call the day prior to reschedule the window. And this company was a no call/no show. There is no phone number for after hour assistance so spent the evening just waiting for a company that never arrived. Their system is obviously flawed because they called the next morning inquiring to see why I had called the night before unaware they had a job that was not completed. The move was scheduled for Thursday 5/25/17. On Friday after speaking to them their solution was money back, or they would try to find someone else in the area to complete the move, or call back to reschedule. It's been a week and haven't heard back from them especially about rescheduling. So if you have a time sensitive move... save yourself the inconvenience and do NOT hire them because they have proven to be unreliable.

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    Verified Reviewer Verified Buyer
    Original review: June 1, 2017

    I had a great experience with Rolls Van Lines. I gave them a call, and they gave me a quote. They were pretty close to my house, so it cut down the cost a lot. When they picked everything up, I really didn't have to do anything except to sign any paperwork. They told me to wrap and fix everything up and they also made sure that I had everything that I needed. They made sure to call me so that way, I can meet them because there was a storage unit. The two gentleman were really helpful. They won't even let me touch my own stuff and help them. On the way back to Texas, I had to call because they were estimating that it was going to be here a couple days after my husband was leaving for Kuwait. Since I wasn't going to be here in time to receive the shipment, I asked if there was any way we could make it sooner because that's the reason why I picked them to move the stuff on that day and they accommodated me.

    The only thing that I didn't like was they requested weight tickets for drop off because I'm trying to get half of my moving expenses reimbursed through the military. They didn't send me enough of the weight tickets to get it done so we're going to see if we can write it off on our taxes instead. Other than that, everybody that I dealt with was great. I would definitely recommend them to someone else.

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    Verified Reviewer
    Original review: May 29, 2017

    Damaged my 55 inch and 32 in flat screens. First the movers were to call me to let me know they were on their way to storage facility to pick up furniture. He calls me after he is already at the storage facility. I lived at least 40 minutes away so by the time l get there he is complaining about how late l am. Secondly, the truck they have is not large enough to accommodate all my items so l had to leave some of them in storage. The problem was they were to also pick up items from a one bedroom apartment after they were finished at the storage facility.

    After loading the truck with what they could, we headed to the 2nd location to pick up items. My husband informed them of what was to be moved and what was to stay. They complained about how much stuff they had to move even though there were 3 of them. They even tried to collect an additional $500 by suggesting the 3 of them would come back over the weekend and move the additional items in storage but we would have to supply the truck.

    The televisions were not packed properly and that is why they suffered damages. I filed a claim for damages and it was denied. One of the reasons they stated is that l refused proper packing by the movers. This is not true. I will file a complaint with the BBB and the Attorney General of MD. They cannot damage materials and then refuse to pay for them. My advice is to not use this company.

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    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 26, 2017

    My experience with Rolls Van Lines was bad. I moved because I bought a new house, and the move was 30 minutes away, so it’s not that far. I asked them to bring my laundry machine from the old house to the new house and vice versa. The movers and the workers were fine. However, the overall experience got messed up because of the CEO, his name is Andrew. Everything started at the top. The workers were perfect and very nice. However, there were few things that broke. But if I drive them out, I probably would have broken them too because it was too heavy so I understand and that's okay. That happens in any kind of moving.

    After the move, I sent a check with them and for some reason, the check was bounced. Then the CEO/owner started yelling. He was saying that I was trying to steal his money and he charged my credit card. I told him that I had money in the account and there’s no reason for it to bounce. That there's something’s wrong with the check. They need to actually check because I still have over $20,000 in that checking account that I gave him. He charged me three times and it was $1050 each time. I paid him $3150 plus the $50 for the credit card. I called my bank and told them that this is fraud. I don’t know what the bank did but $2100 came back.

    I insulted him just like he insulted me, then he hung up and I called him back. I asked him how he can hang up with customer service and he said that he's the CEO and he doesn't need any customer service. The CEO needs to get his act together. He's talking to me like he’s somebody from the streets. He doesn’t just call the customer and tell them that they are trying to steal his money and then charge their credit card.

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    Verified Reviewer
    Original review: May 22, 2017

    The movers were late by almost two hours which was expected based on previous reviews of this company. When they arrived it was very important for the paperwork. I asked for copies of what I was signing and was told they would come later. They rushed through the job denting walls, chipping woodwork, and somewhat destructive. We arrived at the new location and I was informed that they left shelving units outside on a trash can at my old house which was two hours away. I had to drive to get these shelving units and no apology from the movers. It was just an "Oh Well" attitude. While moving in they damaged our wood work and drywall from a new remodeling job. They scratched an antique dresser and when I pointed it out they blamed it on the guy in the truck that was not there. They scratched our newly finished floors, and I cannot tell you the damage in all but it was extensive.

    Finally to add to the insult I paid them cash that was arranged prior to the move and I have emails and contract terms in writing. The head mover said I told him I was paying by card and I told him no and showed him the email. He made a call and then took my cash for payment. That night I checked my balance on my online banking and as I suspected they charged my account so I was charged twice. The move was Saturday and today is Monday. I called their office no answer, and I found another number and I get a message that the agent is not at their desk. I have not been able to reach this company. Read this review and I am sure you will agree with my assessment of this company. BEWARE!!

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    Verified Reviewer Verified Buyer
    Original review: May 21, 2017

    My wife and I are getting divorced, so we both moved out and sold the house. I moved a mile and a half away. Rolls Van Lines was the first one that responded to my bid. Their rep seemed to be responsive, friendly, and knowledgeable. He asked how many boxes and pieces of furniture I have, where I live, and where I was moving to, and then he came up with a quote. Also, their moving crew was good. But my biggest complaint was they were late. That was annoying but not a big deal. They gave me a window of 8:00 to 10:00 and they showed up at 10:45. They were driving from Baltimore and in traffic. But they got the move done in the day so that was fine.

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    Verified Reviewer Verified Buyer
    Original review: May 16, 2017

    I got a quote online from Rolls Van Lines and I went ahead with it because it's the carrier itself. Their service is good. By the time they actually schedule for a pickup, it's really great and I'm really satisfied with that. But afterwards, it's a little annoying that you need to push them a couple of times. The delivery took longer than originally promised. So, I had to call back and forth a couple of times to get updates. I would call in and every time they would say their dispatch manager is not available. I would leave a note asking for them to call back and I didn't get any. I called them four or five times before I could actually speak to the dispatch manager. Originally, they promised it's 10 to 15 days. But I got my stuff on the 20th or 21st day. So, it's a little annoying that I have to push them a couple of times to have or ask for a timeline to have my stuff because they collected and it actually takes longer.

    It was a relocation and I needed the invoice for reimbursement. It had been a week and a half and I tried to contact them a couple of times to get the invoice and I still haven't got it. I called another three or four times to get that. I provided them with a scanned copy for my paperwork and they said they still need to wait about a month from the paperwork that they collected from the carrier. Because the company has a cut-off of their financial reports, they won't allow reimbursement after certain days. That's what I was worried about. It was about $2,000 and if I cannot be reimbursed for it because of the delay of the invoice, that will be really annoying. But they still delivered all the stuff and they didn't actually cheat on the quote. So the entire experience was still acceptable.

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    Verified Reviewer Verified Buyer
    Original review: April 24, 2017

    I had gotten sick and had to go on social security disability. In the meantime, I couldn't pay my mortgage so the house foreclosed after I owned it for 19 years. I needed to move within four days so I was trying to look for movers. Everybody else took weeks while Rolls Van Lines was kind enough to say that they can get me in. Their rep was really helpful. I signed up online and then they called me and it took all of three minutes to set everything up. I was truly impressed. The movers packed everything wonderfully and worked non-stop. I wanted to buy them lunch and offered them bottles of ice water but they wouldn't take anything. They didn't even take a pee break.

    They were kind, prompt, and did what they came to do without any question. Towards the end, I knew they were getting tired that they just threw in boxes and stuff that I may or may not have a concern about because I had a lot of breakables. But overall they were awesome. We knew exactly what each of us wanted and it got accomplished. I would definitely use them again if I had to and also recommend them. I really like Rolls Van Lines.

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    Verified Reviewer Verified Buyer
    Original review: April 23, 2017

    When I was moving houses locally, I did an internet search and Rolls Van Lines was the first search that came up. They called me back and explained everything that needed to take place. It was a professional call and that's what I like. I like to feel like a total customer and it's really good. They had real concern for us. And I just moved forward from there. We went around the house to find out what was gonna be taken and they took everything else. It was a two part move. I had some things moved into the storage and other things moving into my new house. They properly tagged everything up and moved it to my next house. They were careful all the way. They were also prompt and got the job done. Rolls Van Lines was a very professional organization and made sure all my concerns were addressed. I had no issues with them.

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    Verified Reviewer Verified Buyer
    Original review: April 22, 2017

    I was moving 15 minutes from where I live. I was going to move myself but I wanted to get it all done in one day so I decided to hire a moving company. I worked with Zeke and his customer service was good. He wanted to be able to provide the move the same day. So he was very accommodating. The moving crew initially showed up with a truck that was too small. They said that I wasn't descriptive enough with what I had, in which I thought I was. And the way they stacked stuff in the storage looked as if it was more stuff than it really was. So, they had to go and get another truck. But they did it right away and came right back. They stayed within the time frame because I didn't want to go over the amount of time that I had already paid for.

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    Verified Reviewer Verified Buyer
    Original review: April 13, 2017

    I was relocating and sent a request for looking for movers in to some website. Rolls Van Lines responded to that request. They came back with what I thought was a very good price for what I wanted done. And I signed them up on the first call. Scheduling my move was all done via email and everything was fine. I had no issues at all. The moving crew was very friendly, professional, and courteous. They arrived right on schedule. They did their job very well and very quickly. They wrapped everything in blankets before it was put in the truck and moved everything, unwrapped them, set me up, and were in and out in less time than they had estimated. There was no breakage. The entire experience was extremely positive and I have absolutely no complaints whatsoever. I would recommend them highly.

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    Verified Reviewer Verified Buyer
    Original review: April 12, 2017

    I'm moving because of a new job so I did an internet search for moving companies. As soon as I typed, I started getting calls and a rep from Rolls Van Lines was the first one to call me. He said, "Don't talk to anybody else. Everybody else is gonna be calling you." and I said, "Okay." They assisted in scheduling my move through the phone and I got handed off a couple of times, but that was okay because I do business stuff and I get that. They were super nice guys and are very knowledgeable. However, dealing with the crew during the move was horrible. Although the little guy who did more of the paperwork was more friendly. He called me and said he will get here around eight. Then I got a call and he said now they'd be here closer to five. I said, "Cool, okay. I got that." We happen to be home when the van pulled up at 4:00 and I walked outside.

    But since he said 5:00, we weren't ready for them. So he called me right outside the door as I'm walking up to the truck. When they started rushing me, I said, "Look, you said 8:00 and then you said 5:00. It's 4:00. You're an hour early. So don't rush me when you're early." When they came it was snowing. They backed the van in and we have fragile stuff and it was clearly marked "fragile stuff". But, the gentleman that was the muscle this time was taking the stuff and he would flip it onto the lift. Then the other guy would come and grab it. We got a lot of damaged stuff because he flipped it and now it was upside down so the guy would take it flipped and he put it upside down.

    Clearly it says "This side up" and they saw it so I said, "Woah, hey dude, that's our stuff, man." Then they took the mattresses off and instead of unwrapping and then leaving it on the ramp, they took the mattresses off on our board and there were oil stains. They're twisting and moving around rolling our mattresses. They didn't put the stuff where we wanted it. The one driving the truck flipped it onto the lift and it sat there getting big snowflakes on. It was not good. We got ruined mattresses and broken stuff. My girlfriend was all pissed off and I have to deal with that. We had water and property damage, so I won't use them again.

    When they were there, it was very rushed. And it was confusing how much stuff I could really take. In fact, I didn't take my whole cubic foot area because they weren't clear. They told us 200 but I said, "No, I was told 300 cubic feet." As a result, I left a lot of furniture. Also, the language barrier was horrible. I don't like it when they flip languages on me because I don't know what they were saying. It's rude. But, after they had their talk, they were very compliant with me. One of them kept saying, "Hey I just work here. I just work for them." because the price for the loading box was crazy. I also felt more scolded. They were dealing with three adults: myself, my girlfriend and my father who’s older. We tried to help. It ended up nice, but it was not a good experience. I was better on the phone with them. They were very inconsiderate.

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    Rolls Van Lines response

    I am very sorry to hear about your experience. Did you file a claim for the damaged items? If you have not yet filed a claim, please email claims@rollsvanlines and they can take care of it for you.

    2 people found this review helpful

    Rolls Van Lines Company Information

    Company Name:
    Rolls Van Lines, LLC
    Address:
    1581 Sulphur Spring rd, Suite 108
    City:
    Baltimore
    State/Province:
    MD
    Postal Code:
    21227
    Country:
    United States
    Phone:
    (855) 778-9788
    Website:
    www.rollsvanlines.com

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