Move Quick Reviews

After LESS THAN HALF AN HOUR he left a message on my machine stating, "Everybody is lying but the actual numbers look accurate. However, I'm willing to send you a $100 check out of my own pocket for your troubles." First, I never disputed the final numbers. My complaint was that his company's estimate was PURPOSEFULLY low to get me to sign a contract and then raise the cubic footage on the day of my move. Second, there is absolutely NO WAY that he could have thoroughly looked into what transpired between 7 individuals (salesperson, supervisor, 2 movers on pickup, dispatcher, and 1 mover on delivery) in half an hour. Lastly, he is telling me that he doesn't believe his employees but doesn't really want to make it right by me either if he takes any kind of loss on this move.

These circumstances only strengthened my stance on my position. In his message he stated that he wanted to confirm by email my address so he could send me the $100 check. I emailed the salesman I got in contact with when I posed as a new customer my address. He emailed me back and said he would forward that to Phil. This was on a Friday.

On Monday Phil called me and I answered. He asked if I received his message and if I indeed wanted to go through with the $100 check. I told him I wasn't happy that this amount was his idea of settling the matter but I wouldn't turn down his $100. I informed him I had emailed Chris my address and he responded that he would forward it to him. He said Chris never emailed him and quickly inserted that something must be wrong with their email. We then spoke for almost another hour with me again disputing his company's practices.

Two things struck me as poor and shady. First, I CONSTANTLY heard about "industry standard". Industry standard wording; Industry standard computer estimation software; Industry standard pricing; blah, blah, blah, blah. Next, he stated that even though my VERY POOR (and I believe fraudulent) estimate was off by over $2500 he did not believe, even in hindsight, that it justified an in-home estimate. He went on to say that he did one with an old lady because he was doing it himself and what she was telling him didn't sound correct. The phone estimate was off by $10,000 and that warranted it. I don't know where his line is but $2500 is a huge amount of money to me.

Lastly, and probably because I was nice and calm because I know I have ZERO power in this situation and have to gain his confidence, he at one point in the call said, "You know that if I bid all of these jobs correctly I would never get a contract, right?" REALLY?!?! Again, cementing my stance that my position is correct.

It's been 2 weeks and he is constantly emailing and calling me, pleading that my comments with the BBB and moving sites are hurting his business and that this is how he feeds and houses his family. Now he cares about money because it is his. Well, I stick by my original statements. Mr. James did not contact me until I put poor reviews on moving sites and placed a complaint with the BBB; Mr. James admitted that he allows his company to go against the contract when they feel like it; Mr. James admitted his employees are not truthful with him dealing with customers; Mr. James cares about industry standard business practices over good business practices; and Mr. James doesn't care about his customers' money but cares about his own.

My intent is not to "hurt" Mr. James business. My intent is to let people know what happened, and what is happening, with my experience with his moving company and to make sure they are aware and informed. I stand by my statement that I believe Move Quick, Inc. low balls phone estimates for the purpose of securing a contract, of which you surrender your deposit to get out of, with full knowledge that in the greater amount of cases you will end up paying more for your move. I would NOT use this company without securing an in-house estimate, at the company's expense, to make sure that they are as accurate as possible. And if their practices are, in fact, "industry standard", then this industry needs to change its practices because I believe they are fraudulent.

Original Review: DO NOT use this company based on phone estimates. They lowball their estimates to get you to sign a contract that your bound to after 72 hours. At pick up, the contracted movers almost doubles the estimate and I was told by them that this happens all of the time. They also say they will accept checks on pick up and delivery yet would only accept cash on delivery hoping you have to have the driver come back.

Even though they promised us free storage on delivery for 30 days, the driver and dispatcher said if we couldn't come up with the case it would be $750 PER DAY they held our stuff. After scrambling we got the cash (at 10 pm at night) and the driver showed up and said this happens all of the time. That's twice confirmed by drivers that they are screwing people out of their money. The worst thing is I have been trying to resolve these issues for almost 2 weeks and nobody will answer the phone or call back. Yesterday I finally posed as a new customer to get someone on the phone, was promised a call today, and, of course, nothing!! Will be starting legal processes in a few days. Hire at your own risk!!

2. I told Peter that I had read a review online that said there were surprise fees on moving day. He told me that review was written by someone who had more boxes than what was put on the estimate and that's why the cost went up. He assured me that if I only had the items that we discussed over the phone, there wouldn't be any additional charges. THEY CHARGED ME $550 MORE ON PICK UP DAY BECAUSE MY FURNITURE WAS "BULKY." 3. On pick up day, 2 men showed up in an unmarked truck and I was told to make a check out to Big Boy Moving & Storage. 1 of the men quit halfway through the job to sit in the truck, leaving the other man to work alone. It took over 5 hours for them to wrap and load 21 pieces of furniture.

4. After everything was loaded in the truck, I was given a customer satisfaction survey that I had to fill out in front of the men and return. The bottom of that survey had a paragraph about how it was customary to tip the workers. The man who quit halfway through conveniently showed back up at the end of the job and suggested he earned a tip for how well he wrapped my furniture.

5. After the men left on pick up day, I went into a bedroom where I have my hedgehog's habitat. The baseboard in one part of the room had been ripped from the floor and MY HEDGEHOG'S CAGE WAS IN PIECES. WITH MY HEDGEHOG IN THE CAGE! Something was clearly dropped on her cage and nothing was said to me about it by either of the men. 6. In between pick up and delivery days, it is impossible to get these people on the phone. Every time you call, you get a voicemail and nobody ever returns your call. Connie who works in dispatch is notorious for never answering her phone or calling you back.

7. On delivery day, ONE MAN showed up to unload all my furniture. He was rude from the start and complained constantly about the layout of my house. He didn't want to put the furniture where I wanted it without complaining about it first. 8. I had Move Quick move 21 pieces of furniture. Of those pieces, 7 PIECES OF FURNITURE ARRIVED DAMAGED. And the man who delivered it did his best to try to hide the damage. A leg was snapped off my dresser. The finishing was stripped off my dining room table where they put tape directly on the wood. There is a crack in the corner of another dresser. 2 bookshelves are damaged, one to the point where it is non-functional. A door on my entertainment center is broken and no longer shuts properly.

If you go to their website, there is a testimonial page with raving reviews, but conveniently nowhere to leave a comment. Notice that they only respond to the positive reviews left on this page. Whatever you do, if you like your belongings and want them to arrive in one piece in a timely manner, NEVER HIRE THIS COMPANY!

Original Review: May 14, 2019

From CT to FL. Keep in mind many reviews are fraudulent and I am more than happy to prove my case, with any direct messaging I can provide pictures of all the damage received. The initial contact with Move Quick made it seem like customer service was they’re number one priority. Like the other one star comments, we experienced the exact same service. Team one stole a tote of alcohol that was labeled liquor cabinet, and that’s not even the worst. We paid for packaging of our furniture, that was not wrapped per the conversations had with Move Quick and the foreman. 90% of the furniture received had some sort of damage as well as the plastic totes were obviously pushed and squeezed together, this causing more damage!

We filed a claim for the thousands of dollars of damage, included all the information and images of all the damage, and they want to give us $65!! Here’s the reasoning, because we didn’t tell the delivery driver of all the damage at time is delivery. Well when you have four people in and out of your house carrying furniture bringing in boxes and totes you seriously do not have any time to take a look at everything. However when you start your claim they give you nine months to go through everything?! I can go on and on about the lies and misrepresentations and I’d be more than happy to on a one-on-one basis but there’s not enough room to explain it all. Again, keep in mind when you are reading reviews a lot of these are false and fraudulent individuals. I will back up what I wrote if you want me to. Honestly, you are better off renting your own U-Haul’s.

Original Review: Dec. 17, 2018

I am moving from New England to Florida. I chatted with 4-5 companies and decided to go with Move Quick because I liked the person I spoke with. Move Quick was not the cheapest; they were right in the middle of the 5 bids. That was until the movers showed up and they laughed at the estimate I was given space wise. Rather than 600 cu ft they estimated that I needed 1600 cu ft. This raised the price from around$2500 to around $6500. I understand being off a bit but when you know the bed sizes couches etc how are you off that much? Is this a strategy to get the business? Not like you can kick them off the job and bring in a other company at that point.

I boxed everything up myself and just left the couches, kitchen table, TV stands to be covered by the movers with the blankets they provide "for free." The packaging is provided free. What they don't tell you is they charge $5/ roll for the tape they use to hold on the blankets and watching the amount of tape they use clearly its to increase the cost. These people used over 30 ROLLS of tape.

Last issue. This company is called Move Quick. I moved myself in to this apartment without all of the equipment and just one friend in 4.5 hours. These guys took 9.5 HOURS to move the stuff from my apartment to truck. NEVER book a service like this over the phone. Go with a company that will come out and do an actually estimate/walk through of your place. OVERALL - nickel and dime operation and they ding you on every single thing. If the truck has to park more than 75 feet away you get hit with a distance fee. I live in an apartment building so unless you are the first unit off the elevator expect to pay an extra $150-200-ish fee for them walking.

I will recommend this company to anyone I know wanting to move. Even the cost was fair and comparable to alternative options I was looking into. My wife was so nervous to have anyone but me move her stuff, I breathed a sigh of relief when they came to load and were clean and efficient. Everything my wife fretted over was for naught as they took care to wrap everything better than I ever would have. Really now I do not know if I will ever get away with not hiring Move Quick for her.

As they loaded the truck and I watched these guys maneuver the bulk and load it better than any Tetris game I have played. They inventoried and loaded, I reflected at the amazing ease of this compared to all those past moves that took forever and cost much, even physically and emotionally. How silly it seems to have been in hindsight. When it was delivered everything was as it should be, and they did not waste any time. There was no damage and they were gone as quick as they came having been very proficient. Hands down 5 stars, AAA+, USE THIS COMPANY---MOVE QUICK.

My rating to their services are as follows: Customer service 10%, Estimate 10%, Pricing 10%, Pickup date 10%, Packing and loading 5%, Delivery date 5%, Dismantling and assembling 20%. In addition to all the verbal agreement and promises that I had from them, I can prove that to you and show you many other evidences (emails & pictures). Don’t start the process with them, just contact me first (**), you won’t lose anything, learn about my story with them and then decide.

Once movers arrived, quoted price more than doubled. Glass desk cover arrived broken, 2 boxes missing and one garment box had been pried open and items removed. We filed a claim and I just got the filing requirements. It's laughable how much documentation they want on each item lost, which effectively means, we can't file a claim. Whatever is lost is lost and some of it was my dad's and very sentimental to mom. I've watched her cry. RUN AWAY FROM MOVE QUICK! RUN, I SAY!

So I called her, she was so rude and very unprofessional. She told me that I should know the laws for moving since my husband is a cop (which by the way he isn’t but did 20 yrs in The Army). She tells me she is on her personal cell phone and doesn’t need to deal with my attitude. Wait...so it’s my fault that you guys didn’t share any of the information that I needed to know before you came. So because of her being so unprofessional and then them trying to scam us for more money I declined there service. So I’m trying to get a refund but because I didn’t cancel within the 7days before the move I can’t get my money back. I called to talk to customer service and the same girl answered that was so rude the day of the move, I gave her my name and she put me on hold several times telling me she is trying to transfer me but it won’t go through and asked for my number she would have someone call me back.

I asked if I could have the number and she puts me on hold again and comes back and said that someone will call me in 5 mins. I said “ok so they are going to call me in 5 mins.” She said “yes and if you don’t hear anything in 5 mins call me back.” Well I’m still waiting on that phone call and I called her and now she won’t answer and I know they see my number because the guy that took all my info told me he saw where I had called. I WOULD NOT RECOMMEND THIS BUSINESS AT ALL. Don’t waste your time and save your money. They quote you a price, make sure you put a deposit and then get to your house for you to either agree to the outrageous price because you need your house moved or you cancel and still lose money... but they still made money. I hope this prevents someone to not make the same mistake we made.

Main trucker was good but he forgot his tools at the last job, I let him borrow mine but I did not have an Allen wrench, so he asked if I could drive him to nearest store. I told him I didn't have a car, he said, "Can you ask your neighbor," "no" it was 10 pm. He drove to Walmart and got one. His assistant was too touchy, touching my shoulder as he passed and asked me to help him with wrapping a piece of furniture. I also fed him what I had, he said he was very hungry. Nightmare move, I do not recommend. All negative reviews are true!

I caught him trying to hire my neighbors to help him. I've never even met these people yet. He told me he was just joking with them, that his people were on their way. 2 hours later 2 guys show up within 10 minutes of each other. One was out of it. High as a kite. So I asked the other one if he knew the guy. He then proceeded to tell me that he lived in the neighborhood and had just been contacted off of Craigslist to help. So this moving company had no one to unload my stuff. Hired locals off Craigslist, locals on drugs, to handle my stuff, go into my home, and knew exactly what I owned. I stressed my concerns about the guys and he just kept saying "you got your stuff didn't you". Well now I'm afraid some local drug addict is going to rob me. I called the Owner Phillip James and tried to dispute the extra costs and ask why they were so unprofessional. He apologized.

He claimed his partner handled delivery and he'd speak with him. I PROVED I had less stuff. He gave me the runaround. He said so and so would call. Blah blah. They ended up refunding me $200 stating it was only because of the hassle with my delivery. As I started to unpack I realized I had boxes that were not mine. I moved Oct 16. It's now Nov. 29 and no one has called me to schedule a pick up for the boxes that aren't mine. I've called them, emailed them, nothing. No reply. I guess I am lucky I have all my stuff. I wish I had a way to find out how to get whats not mine to the rightful owners. Sad! UNPROFESSIONAL!

At this point, I have paid Move Quick a $1,617 with a balance of $863.00. Because my belongings have been delayed for so long, I have had to purchase additional clothing and household items. I sent Move Quick a letter of complaint asking for a delivery date on July 1, 2017. I still do not have my belongings (today is 7/16/17).